Auteur : Emmanuel Yazbeck
Voir toutAutomation SolutionsBusiness TelephonyCadenceDocument360EmpowerEngagement clientFreshdeskFreshserviceGestion des actifsGestion des flux de travailGestion des IncidentsGestion des problèmesGestion du ChangementHaloITSMITSMNon catégoriséProject ManagementRingoverSolution de base de connaissances IATransformation digitale
Freshdesk and Freshservice Integration: Simplifying Ticket and Service Management
Imagine a solution where managing your customer support and IT services merges into a single, smooth, and harmonious process. In a world where customer expectations constantly increase and internal team requirements evolve at a breakneck pace, having powerful tools becomes essential to deliver seamless customer experience. Freshdesk and Freshservice, two solutions from the Freshworks suite,…
Freshdesk vs Freshservice
Freshdesk vs Freshservice : quels outils choisir ? Freshworks est un leader dans le domaine des solutions de support client. Elle offre deux outils phares : Freshdesk et Freshservice. Bien qu’ils semblent similaires, ces deux logiciels ont des fonctionnalités distinctes adaptées à des besoins spécifiques. Cet article vise à éclaircir les différences entre Freshdesk vs…
Freshservice: The Essential Tool for Effective ITSM Management
What is Freshservice? Freshservice is an IT Service Management (ITSM) solution designed to help businesses effectively manage their IT services. It’s a powerful and intuitive tool that offers a comprehensive range of features for IT teams. It enables tracking, managing, and optimizing ITSM processes while aligning with IT best practices. Its use within an organization…
Key metrics for evaluating ITSM system performance
Discover how key metrics can transform your ITSM system performance and optimize your IT service management. By focusing on essential indicators such as mean time to resolution and user satisfaction, you can identify weaknesses and implement concrete actions to continuously improve your processes. Don’t leave your service performance to chance! Dive into our guide to discover effective strategies and practical recommendations that will help you reach new performance heights.
How to Migrate to a New ITSM System: Complete Guide
ITSM ITSM (IT Service Management) Definition IT Service Management, or ITSM (Information Technology Service Management), includes processes aimed at designing, delivering, and improving how a company’s IT services are used. ITSM aims to provide both effective and efficient information services, aligned with the company’s technological objectives and operational needs. Importance of ITSM for a Business…
Agile Workflow: Improving Employee Satisfaction
Definitions of an Agile Workflow An agile workflow is a project management tool that emphasizes flexibility, collaboration, and adaptability. Unlike other project management tools that handle processes more linearly, adopting an agile workflow in business allows teams to quickly manage changes and more easily respond to customer and market needs. The agile method has several…
Why is Ringover the ideal telephony solution for remote work?
Avec l’essor du télétravail, les entreprises doivent repenser leurs outils de communication afin de maintenir la productivité et l’engagement de leurs équipes dispersées. Dans ce contexte, la téléphonie traditionnelle montre rapidement ses limites. Les entreprises ont besoin de solutions flexibles, sécurisées et capables de s’adapter aux exigences du travail à distance. C’est là qu’intervient la…
Why Switch to IP Telephony for Your Business?
In the digital age, businesses constantly seek to optimize their operations while reducing costs. One area where this optimization can have a significant impact is business telephony. Traditional telephony, often expensive and rigid, is gradually giving way to IP telephony, also known as VoIP (Voice over IP). This modern technology enables calls to be transmitted…
How Digital Transformation is Revolutionizing Businesses
Are you ready to transform your business and stay ahead of the competition? The digital age has revolutionized how businesses operate and interact with customers, and the key to success is embracing this change. At SMC Consulting, we are at the forefront of this revolution, providing tailored solutions to optimize workflows, automate processes, improve customer engagement and success, and navigate the digital landscape. Our partnerships with industry leaders such as monday.com, Freshworks, Ringover, and Make, combined with our digital transformation expertise, can help you succeed in this new era. Join us on this exciting journey and see your business thrive in the digital age.
All you need to know about Freshchat: features, integrations
As a specialized consulting firm, SMC Consulting helps you deliver innovative solutions to improve your business processes. We are proud to be a certified partner of Freshworks, a leading company in customer relationship management solutions. In this article, we will explore Freshchat, an essential tool for improving customer communication. Freshchat is a modern messaging platform…
