ITIL Change Management: Process, Types, Roles & CAB (2026)
Explore how change management ITSM controls risk, prevents outages, and speeds safe deployments. Learn ITIL practices, key process steps, roles, and how HaloITSM supports them.
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Incident Management
Welcome to SMC Consulting's incident management resource center, your comprehensive guide to minimizing business disruption through effective incident detection, response, and resolution. When IT incidents occur, the speed and quality of your response directly impacts business operations, user produ…
36 articles
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HaloITSM licensing cost breakdown: complete pricing guide
Learn how HaloITSM licensing cost works, including typical per-agent pricing, what’s included in the base licence, and how to build a predictable ITSM budget.
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ServiceNow in your enterprise ITSM strategy: when does it really make sense?
Discover how a ServiceNow enterprise ITSM strategy helps organisations in France and Belgium standardise ITIL processes, automate workflows and support enterprise service management.
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HaloITSM API: advanced automation & integration guide
Discover how the HaloITSM API turns HaloITSM into a powerful integration and automation hub. Learn authentication, key endpoints, and real-world use cases to connect tools and reduce manual ITSM work.
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ITSM Vendor Evaluation: Criteria + RFP Template (2026)
This practical ITSM vendor evaluation guide shows you how to define ITSM selection criteria, build a robust ITSM RFP, and score vendors so you can choose platforms like HaloITSM with confidence.
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HaloITSM in France: implementation, support & consulting
Learn how HaloITSM France helps French organisations modernise IT service management with French localisation, EU hosting, lower TCO and expert local consulting support.
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Best ITSM Tools for European SMBs: Top Alternatives 2026
Learn how to evaluate the best ITSM tools, compare leading ITSM software options, and see why HaloITSM offers a strong balance of ITIL features, automation, and cost.
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What is ITSM?
Learn what is ITSM and why IT service management matters for your organisation. Explore ITSM meaning, core processes, tools like HaloITSM, and practical steps to align IT services with business goals.
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SSO & provisioning: integrate HaloITSM with Azure AD / Okta (step by step)
This guide explains how to plan, configure, and secure ITSM SSO Azure AD with HaloITSM, including a detailed SAML setup walkthrough, API automation options, and best practices.
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IT knowledge base: 12 ready-to-copy article templates
Learn how to build an effective IT knowledge base that reduces tickets, speeds up resolution, and improves self-service. Explore structure, best practices, real-world examples, and templates you can reuse.
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Service desk KPIs & dashboards: from SLA to time-to-value
This complete guide explains how to design, track, and report on service desk KPIs that align IT support with business goals, improve user experience, and drive continuous ITSM improvement, using focused metrics and best practices.
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ITAM + ITSM: 8 actions to lower software costs by 15–30%
Discover how ITAM best practices and automation help you control costs, improve security, and align with ITIL 4. This ITAM guide explains lifecycle stages, practical examples, and how HaloITSM simplifies modern IT asset management.
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