IT Asset Management (ITAM) in HaloITSM

Track what you own, where it lives, and how it’s used. We implement HaloITSM so you control asset lifecycles—procure → deploy → support → retire linking assets to services/CIs for faster incident resolution and safer change. HaloITSM includes native asset & configuration management that ties into ITIL practices.

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Why HaloITSM for ITAM

Single source of truth

Single source of truth

Centralize hardware, software, contracts and owners; relate assets to services/CIs for impact awareness.

Discovery-first accuracy

Discovery-first accuracy.

Pull real-time device data from your tooling instead of manual spreadsheets.

Operational outcomes

Operational outcomes

Link assets on tickets to speed diagnosis; use CMDB relations for change risk checks. (Pairs with our CMDB setup.)

Why HaloITSM for ITAM

Popular ITAM integrations we deliver

To keep asset data usable for support and change decisions, define governance first—our ITIL v4-certified engineers align ITAM/CMDB data capture with ITSM workflows.

  • Microsoft Intune: import managed devices; requires delegated Graph permission Device Management Managed Devices.Read.All.
  • Lansweeper: bring discovered hardware/software and relationships into HaloITSM to seed/refresh inventory.
  • Jamf: import macOS/iOS/iPadOS computers & mobile devices, including multi-tenant Jamf instances.
  • Virima: automated discovery + service mapping that feeds HaloITSM’s CMDB for impact analysis.

Need others? Ask—we can add more via Halo guides supported connectors.

How SMC delivers (FR/BE/LU)

  • Design: asset classes, attributes, owners, lifecycle states; map to services/SLAs.
  • Connect & import: Intune/Lansweeper/Jamf feeds; baseline loads; reconcile duplicates.
  • Operationalize: link assets in Incidents/Changes, set audit & warranty fields, dashboards for refresh/compliance.
  • Govern: monthly accuracy checks; CSI improvements for deflection and TCO.
HaloITSM with SMC Consulting Luxembourg
ITAM-FAQ-Img

Frequently Asked Questions.

ITAM manages asset lifecycle, cost and compliance; the CMDB focuses on relationships and service impact. Use both together (see our CMDB page).

Use discovery sources: Intune (managed devices), Lansweeper (broad discovery), Jamf (Apple endpoints). We wire these to HaloITSM and schedule refreshes.

Yes HaloITSM supports software/contract fields and ownership; Lansweeper data helps keep software inventories current.

Both Virima’s discovery and service mapping improve accuracy for asset data and relationships used by HaloITSM.

Start with the Microsoft ecosystem: enable Intune for device onboarding and Teams for collaboration notifications. Our HaloITSM implementation guides help you wire these services quickly.