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Choisir la bonne solution de téléphonie pour votre entreprise est crucial dans l’environnement commercial actuel en constante évolution. Avec des options comme Ringover et Aircall, leaders sur le marché de la téléphonie et de la VoIP, comprendre leurs différences peut vous aider à prendre une décision éclairée. Que vous recherchiez des fonctionnalités avancées pour vos appels, des plans compétitifs ou des intégrations transparentes, ce guide offre une analyse complète pour soutenir votre processus de décision.
Overview of Ringover and Aircall: What You Need to Know
What is Ringover?
Ringover est une solution de premier plan pour les entreprises cherchant une gestion téléphonique fluide. Elle utilise une technologie VoIP avancée pour fournir des appels de haute qualité et s’intègre facilement avec des outils comme HubSpot, Monday CRM et Freshsales. Le logiciel convivial comprend des fonctionnalités telles que le routage d’appels et les rapports en temps réel.
Key features:
- Advanced VoIP technology for high-quality calls
- Intégrations simples avec des logiciels comme, Monday CRM et Freshsales
- Telephony and communication tools for remote clients and teams
- User-friendly software with features like call routing and real-time reporting
- Smart call analysis and management for workflows
- Competitive pricing and scalable plans
- International numbers available
- Customized phone reception
- Excellent support and ease of use for businesses of all sizes
What is Aircall?
Aircall is a cloud-based telephony solution designed for team collaboration and customer interaction. It offers integrations with popular tools and provides
Key features:
- Seamless integrations with popular tools.
- Telephony and communication tools for remote clients and teams
- Smart call analysis and management for workflows
- Highly customizable software
- Call numbers available in multiple countries.
Comparing Ringover and Aircall: Which is Best for Your Business?
Features and Integrations
Ringover:
Ringover focuses on enhancing the business telephony experience through a feature-rich platform. The solution is designed to be intuitive, facilitating adoption by all users, whether tech-savvy or not. Ringover goes beyond basic telephony features; it also integrates advanced communication tools such as video conferencing, instant messaging, and screen sharing, making it a versatile platform for all forms of internal and external communication.
In terms of integrations, Ringover excels in its ability to synchronize with leading CRM systems such as Monday CRM and Freshsales. These integrations enable enhanced customer management and more accurate sales tracking, thus facilitating the work of sales and customer support teams. These direct connections with CRM tools allow Ringover users to access real-time customer data during calls, automatically record interactions in customer records, and generate valuable insights for strategic decision-making.
Aircall:
Aircall also offers a robust set of telephony and messaging features, targeting businesses looking for cloud communication solutions. Its features include calls, conference calls, call recording, and a well-designed user interface that can be customized to meet each team’s specific needs.
Regarding integrations, Aircall also performs well, offering seamless connections with a variety of sales and customer support tools. These integrations are particularly useful for getting quick responses. Aircall enables these teams to fully leverage cloud solutions by synchronizing call data with CRM and support platforms, thus enriching customer interactions and internal processes.
Pricing and Plans
Ringover:
Ringover offers economical plans with features like unlimited calls in certain countries, SMS integration, and advanced tools at no extra cost. Pricing is transparent and suitable for both small and large businesses, with no long-term contracts required. This allows for great flexibility and makes the solution accessible to startups and SMEs looking to control their costs.
Aircall:
Aircall offers plans based on call volume and required integration level, with features such as automatic call distribution and CRM integrations. Aircall’s prices can increase with the addition of features and users, which can be a significant factor for businesses with limited budgets.
User Experience and Reviews
Ringover:
- Easy-to-use software, suitable for non-technical users
- Positive reviews for its simple use of telephony and excellent customer support
Aircall:
- Suitable for tech-savvy teams with specific telephony needs
- Mixed reviews on pricing, appreciated for its telephony features
FAQ about Ringover and Aircall
What are the main differences between Ringover and Aircall?
- Ringover is ideal for businesses seeking simplicity and cost-effectiveness in telephony.
- Aircall for complex configurations of global teams for telephony.
What integrations are available for Ringover and Aircall?
Both solutions offer seamless integrations with software.
Quel niveau de support client Ringover et Aircall proposent-ils ?
Ringover emphasizes responsive and accessible customer support, with assistance options via phone, email, and live chat. Aircall also offers excellent support, with a dedicated team that can help businesses set up and optimize their phone systems.
What are the advantages in terms of call features with Ringover compared to Aircall?
Ringover offers a range of robust call features, including video conferencing, screen sharing, and call transcription, which is ideal for businesses seeking unified communication solutions. Aircall focuses on providing sophisticated call management tools, such as automatic call distribution and in-depth call analytics.
Making the Right Choice for Your VoIP Solution
Choisir entre Ringover et Aircall dépend de votre budget et de vos besoins spécifiques. Évaluez les avantages et les inconvénients de chaque solution, considérez les avis des utilisateurs, et analysez quelles fonctionnalités correspondent le mieux aux objectifs de votre équipe.
Ringover represents the perfect balance between cost and features, regardless of your company size – VSB/SME, mid-sized or multinational, it’s a solution that adapts to needs with fair pricing. SMC Consulting experts have been recommending and integrating Ringover for several years with satisfied clients.
Ready to improve your company’s communication? Discover SMC Consulting‘s services for expert configuration of Ringover, as well as solutions like Monday CRM and Freshsales, and take your phone solution to the next level.
