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Choosing the right telephony solution for your business is crucial in today’s ever-evolving business environment. With options like Ringover and Aircall, leaders in telephony and VoIP market, understanding their differences can help you make an informed decision. Whether you’re looking for advanced call features, competitive plans, or seamless integrations, this guide offers a comprehensive analysis to support your decision-making process.
Overview of Ringover and Aircall: What You Need to Know
What is Ringover?
Ringover is a leading solution for businesses seeking seamless phone management. It uses advanced VoIP technology to provide high-quality calls and integrates easily with tools like HubSpot, Monday CRM and Freshsales. The user-friendly software includes features such as call routing and real-time reporting.
Key features:
- Advanced VoIP technology for high-quality calls
- Simple integrations with software like Monday CRM and Freshsales
- Telephony and communication tools for remote clients and teams
- User-friendly software with features like call routing and real-time reporting
- Smart call analysis and management for workflows
- Competitive pricing and scalable plans
- International numbers available
- Customized phone reception
- Excellent support and ease of use for businesses of all sizes
What is Aircall?
Aircall is a cloud-based telephony solution designed for team collaboration and customer interaction. It offers integrations with popular tools and provides telephony and communication tools for remote clients and teams. With smart call analysis and management, it improves workflow efficiency.
Key features:
- Seamless integrations with popular tools.
- Telephony and communication tools for remote clients and teams
- Smart call analysis and management for workflows
- Highly customizable software
- Call numbers available in multiple countries.
Comparing Ringover and Aircall: Which is Best for Your Business?
Features and Integrations
Ringover:
Ringover focuses on enhancing the business telephony experience through a feature-rich platform. The solution is designed to be intuitive, facilitating adoption by all users, whether tech-savvy or not. Ringover goes beyond basic telephony features; it also integrates advanced communication tools such as video conferencing, instant messaging, and screen sharing, making it a versatile platform for all forms of internal and external communication.
In terms of integrations, Ringover excels in its ability to synchronize with leading CRM systems such as Monday CRM and Freshsales. These integrations enable enhanced customer management and more accurate sales tracking, thus facilitating the work of sales and customer support teams. These direct connections with CRM tools allow Ringover users to access real-time customer data during calls, automatically record interactions in customer records, and generate valuable insights for strategic decision-making.
Aircall:
Aircall also offers a robust set of telephony and messaging features, targeting businesses looking for cloud communication solutions. Its features include calls, conference calls, call recording, and a well-designed user interface that can be customized to meet each team’s specific needs.
Regarding integrations, Aircall also performs well, offering seamless connections with a variety of sales and customer support tools. These integrations are particularly useful for getting quick responses. Aircall enables these teams to fully leverage cloud solutions by synchronizing call data with CRM and support platforms, thus enriching customer interactions and internal processes.
Pricing and Plans
Ringover:
Ringover offers economical plans with features like unlimited calls in certain countries, SMS integration, and advanced tools at no extra cost. Pricing is transparent and suitable for both small and large businesses, with no long-term contracts required. This allows for great flexibility and makes the solution accessible to startups and SMEs looking to control their costs.
Aircall:
Aircall offers plans based on call volume and required integration level, with features such as automatic call distribution and CRM integrations. Aircall’s prices can increase with the addition of features and users, which can be a significant factor for businesses with limited budgets.
User Experience and Reviews
Ringover:
- Easy-to-use software, suitable for non-technical users
- Positive reviews for its simple use of telephony and excellent customer support
Aircall:
- Suitable for tech-savvy teams with specific telephony needs
- Mixed reviews on pricing, appreciated for its telephony features
FAQ about Ringover and Aircall
What are the main differences between Ringover and Aircall?
- Ringover is ideal for businesses seeking simplicity and cost-effectiveness in telephony.
- Aircall for complex configurations of global teams for telephony.
What integrations are available for Ringover and Aircall?
Both solutions offer seamless integrations with software.
Quel niveau de support client Ringover et Aircall proposent-ils ?
Ringover emphasizes responsive and accessible customer support, with assistance options via phone, email, and live chat. Aircall also offers excellent support, with a dedicated team that can help businesses set up and optimize their phone systems.
What are the advantages in terms of call features with Ringover compared to Aircall?
Ringover offers a range of robust call features, including video conferencing, screen sharing, and call transcription, which is ideal for businesses seeking unified communication solutions. Aircall focuses on providing sophisticated call management tools, such as automatic call distribution and in-depth call analytics.
Making the Right Choice for Your VoIP Solution
Choosing between Ringover and Aircall depends on your budget and specific needs. Evaluate the advantages and disadvantages of each solution, consider user reviews, and analyze which features best match your team’s objectives.
Ringover represents the perfect balance between cost and features, regardless of your company size – VSB/SME, mid-sized or multinational, it’s a solution that adapts to needs with fair pricing. SMC Consulting experts have been recommending and integrating Ringover for several years with satisfied clients.
Ready to improve your company’s communication? Discover SMC Consulting‘s services for expert configuration of Ringover, as well as solutions like Monday CRM and Freshsales, and take your phone solution to the next level.
