AI-ENHANCED ITSM FOR ALL
Powerful ITSM for businesses of every size
Unlock exceptional service experiences and achieve peak operational efficiency with Freshservice, the easy-to-use software with quick ROI.
Streamline Service Delivery
Accelerate IT operations with a centralized software platform that manages all
requests, incidents, and problems across all your service channels.
Empower with self-service
Help employees find answers on their own and deflect tickets with a comprehensive knowledge base that stores relevant information in one place. Deploy AI agents to provide answers 24/7 without needing 24/7 IT support.
Resolve incidents faster
Track critical KPIs
Why use Freshservice ITSM software?
Accelerate IT operations with a centralized software platform that manages all
requests, incidents, and problems across all your service channels.
Empower employees with AI-driven self-service
Empower employees with AI-driven self-service
Automate workflows and do less busywork
Automate workflows and do less busywork
Integrate easily with tools your team is using
Integrate easily with tools your team is using
Village Roadshow is winning with Freshservice
60%
Annual IT cost Savings
25%
25%
Improvement in employee
satisfaction score
Freshservice has helped us cut IT costs by 60% annually while improving service quality and speed.
Arul Arogyanathan
CIO
Business Challenge
- The existing solution was overly complex and very expensive
- Couldn’t tackle complex processes and a high volume of tickets
Business Outcome
- Savings of 5,400 agent hours per year
- Nearly $500,000 saved in IT costs
The Experts Agree
Industry experts and customers recognize Freshservice’s superior combination of
usability, scalability, value, and built-in AI.
-
- customers choice
-
- leader spring
-
- top Rated
The right-sized, intelligent service management
solution for the modern enterprise
Monthly
Annually
€19
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- Workspaces
- Incident Management
- Knowledge Base
- Self Service Portal
- Workflow Automator
- Orchestration
- ServiceBot on Microsoft Teams and Slack
- Access Controls
- Analytics Starter
- Multiple Portal Languages
- Custom SSL
- Marketplace Apps
- Mobile Apps
- 1000 Orchestration transactions/mo/account
their LOBs
€49
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Everything in Starter and...
- Service Catalog
- Asset Management - Includes 100 managed assets
- Purchase Order Management
- Employee Onboarding
- On-call Management
- Portal Customization
- MSP Mode
- Multiple SLA Management
- Business Rules
- Approval Workflows
- Business Hours
- Cloud Management
- 2000 Orchestration transactions/mo/account
for large organizations
€99
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Everything in Starter and...
- Problem Management
- Change Management
- Release Management
- Project Management
- Software License Management
- Contract Management
- Major Incident Management
- Status Page
- Alert Management
- Service Health Monitoring
- Analytics Pro
- Team Dashboards
- IP Range Restrictions
- 5000 Orchestration transactions/mo/account
- Workload Management
- Custom Objects
for enterprises
Custom
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Everything in Pro and...
- Freddy AI Agent
- Sandbox
- Audit Logs
- 20,000 Orchestration transactions/mo/account
Why wait? Try it free today!
Experience the Freshservice advantage for free
14-day trial. No credit card required.
