Tired of fragmented internal support?
Freshservice by Freshworks, deployed by SMC Consulting, enables Enterprise Service Management (ESM) that connects HR, Finance, Legal, Facilities, and more in one place.
Freshworks Platinum Partner
Transform Your Internal Services
Unified
Service Portal
Unified
Service Portal
A single, easy-to-use portal for all departments.
Department-Specific Workflows
Department-Specific Workflows
Automate HR onboarding, legal reviews, asset provisioning, and more.
Seamless
Collaboration
Seamless Collaboration
Route requests across teams without losing track or context.
Boost Employee Satisfaction
Boost Employee Satisfaction
Internal services that actually feel modern.
Built with speed and
simplicity in mind
SMC Consulting helps organizations in Belgium and France adopt ESM quickly and with minimal disruption.
- Quick implementation
- Local expertise with multilingual support
- Certified Freshworks partner
Village Roadshow is winning with Freshservice
60%
Annual IT cost Savings
25%
Faster ticket resolutions
25%
Improvement in employee
satisfaction score
Freshservice has helped us cut IT costs by 60% annually while improving service quality and speed.
Arul Arogyanathan
CIO
Business Challenge
- The existing solution was overly complex and very expensive
- Couldn’t tackle complex processes and a high volume of tickets
Business Outcome
- Savings of 5,400 agent hours per year
- Nearly $500,000 saved in IT costs
The Experts Agree
Industry experts and customers recognize Freshservice’s superior combination of
usability, scalability, value, and built-in AI.
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- customers choice
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- leader spring
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- top Rated
Get a personalized demo of Freshdesk with an SMC Consulting expert
As a Freshworks Certified Partner, SMC Consulting is here to help you with all your customer service, ticketing, and user experience improvement requirements.
Free no-obligation consultation
