Take back control of your IT support in 30 days
An Excel file designed by ITIL v4 consultants with 25 years of hands-on experience. IT dashboard + action plan to reduce recurring tickets. Ready to use immediately.
- ITIL v4 certified
- 25 years of expertise
- 400 projects in FR/BE/CH/LU
Get the kit now
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What you will get
An operational kit, not an empty template Desc: Built on 400 real-life projects. Every tab reflects what our consultants do in week 1 with each new client.
IT Dashboard
Real-time monitoring of your SLAs, ticket volumes, first-contact resolution rate, and backlog. Pre-configured for your executive committee.
30-Day Action Plan
12 actions ranked by impact and effort. Each action includes the owner, expected deliverable, and success metric. Ready to apply as early as tomorrow.
Recurring Ticket Analyzer
Automatically identify the 20% of ticket types that account for 80% of your volume. The foundation of real problem management.
What this kit delivers when applied
58%
less backlog in 11 weeks
-40%
recurring tickets within 90 days
3x
faster COMEX
reporting production
30
days to see the first measurable results
Who we are
SMC Consulting supports IT teams with advisory, process structuring, and ITSM implementation. All our consultants are ITIL v4 certified. We do not sell tools, only expertise.
Our methodology
Existing-state audit
Analysis of your current setup, processes, and performance indicators.
ITIL v4 structuring
Design and documentation of processes tailored to your organization.
Implementation
Tool configuration, team training, and adoption support.
Results measurement
KPIs defined in week 1. ROI measured and documented within 90 days.
FAQ
Who is this kit for?
For IT Directors, CIOs, and IT Managers in companies with 500 to 10,000 employees that already have an ITSM tool in place but are still not getting the expected results: slipping SLAs, growing backlog, and reporting that is still manual.
Does the kit work with any ITSM tool?
Yes. The kit is tool-agnostic. It works with HaloITSM, Freshservice, Jira Service Management, ServiceNow, or any other tool. The processes it structures are universal.
How quickly will we see results?
The first indicators start moving within 2 to 4 weeks on quick wins. Deeper transformations are measured over 60 to 90 days.
Will SMC Consulting follow up with sales outreach?
No. You receive the kit. If you want to go further, that is your choice. No automatic sales outreach, no surprise invoice.
