Licences locked in for 3 years
You signed. Six months later the tool no longer keeps up with your volumes or your integrations. You pay anyway.
Independent ITSM advice · Companies 500+ FTE
Choosing the right ITSM tool should not be a €100k gamble.
180 implementations in 5 years. In 45 minutes we tell you which tool fits your stack, your ITIL maturity and your budget: objectively.
- ✓ Independent consultancy
- ✓ 180 implementations
- ✓ ITIL v4
- ✓ 12 platforms analysed
Book my free consultation
Reply within 24 working hours. No commitment.
The 12 ITSM platforms we master
12 ITSM platforms analysed. Objective analysis. A documented study you keep.
They trusted us with their ITSM projects
180
ITSM implementations
25+
years of expertise
ITIL v4
certified consultants
12
platforms mastered
The real cost of choosing the wrong ITSM tool
Before you sign another three years with a vendor, look at what a bad decision costs.
Customisations that block upgrades
Every step outside the standard becomes technical debt. Updates become risky, then impossible.
Adoption collapsing after six months
If the tool does not fit how your teams actually work, usage drops. Shadow-IT service desks take over.
How we help you decide
Four short steps, each with a deliverable. A neutral, documented recommendation.
1. Framing your needs
Ticket volumes, critical integrations (AD, monitoring, ERP, existing CMDB), the ITIL maturity of your teams, regulatory constraints.
2. An objective 2–3 tool short-list
Out of the 12 platforms we know, we keep the ones that match your context. Not the ones that suit us.
3. Weighted decision criteria
A transparent scoring grid: 3-year TCO, time-to-value, multi-entity capability, ecosystem, support, vendor roadmap.
4. Reasoned recommendation + POC plan
One recommended tool, two alternative scenarios, and a 4–6 week proof-of-concept plan to validate before you commit.
The 12 tools we genuinely know
A short opinion on each platform. For the detailed version against your context, take 45 minutes with us.
ServiceNow
Large groups, IT+ops+HR, substantial budget, strong governance.
HaloITSM
A credible ServiceNow alternative, 3–5× lower TCO, fast deployment.
Freshservice
Lean teams, fast time-to-value, ITSM + ITAM integrated.
Jira Service Management
Teams already on Atlassian, dev-centric ops, native Jira integration.
BMC Helix
Large legacy Remedy accounts, complex multi-cloud environments.
Ivanti Neurons
General IT with heavy automation, Cherwell/Heat heritage.
ManageEngine ServiceDesk Plus
Price-sensitive mid-market, full ManageEngine ecosystem.
EasyVista
French vendor, public sector and large FR/EU enterprises.
TOPdesk
ITSM + ESM (facilities, HR), strong Benelux presence.
4me
Multi-supplier SIAM, service management across the value chain.
Cherwell
Long-standing, transitioning to Ivanti, mainly worth assessing for migration.
SymphonyAI Summit
Native AI for predictive resolution, data-mature organisations.
A neutral expert view, in 45 minutes
Request my expert viewWhy SMC Consulting
Commercial independence
We are not the vendor of any ITSM tool. Our recommendation follows from your context, not from a catalogue we need to place.
ITIL v4 certified
Our consultants are ITIL v4 certified. The conversation is not marketing: it is framed around processes, practices and governance.
180 implementations lived through
We have seen what works and what breaks in production, across 12 different platforms, in organisations from 500 to 50,000 FTE.
What you walk away with after 45 minutes
A free consultation, no commitment. Here is concretely what we hand you:
- A personalised short-list of 2–3 tools that fit your context
- A decision-criteria grid weighted to your case
- Three anonymised cases of 500–10,000 FTE companies that chose their ITSM tool this year
- A 3-year budget estimate (licences + integration + change management)
Frequently asked questions
Take 45 minutes to save six months.
Book your free consultation. A senior consultant will call you back within 24 working hours to agree a slot.
No commitment. Independent expert opinion. No sales pressure.