Licences locked in for 3 years
You signed. Six months later the tool no longer keeps up with your volumes or your integrations. You pay anyway.
Independent ITSM advice · Companies 500+ FTE
Choose the right ITSM tool for your processes, users and budget.
180 ITSM implementations. In 30 minutes we tell you which tool fits your stack, your ITIL maturity and your budget: objectively.
- ✓ Independent consultancy
- ✓ 180 ITSM implementations
- ✓ ITIL v4
- ✓ 10 platforms we work with
Book my free consultation
Reply within one working day. No commitment.
The 10 ITSM platforms we work with
Not yet delivered by SMC ConsultingHaloITSM is our pick; ServiceNow, implementation partner. Independent, argued recommendation.
They trusted us with their ITSM projects
180
ITSM implementations
20
years of expertise
ITIL v4
certified consultants
10
ITSM platforms we work with
The real cost of choosing the wrong ITSM tool
Before you sign another three years with a vendor, look at what a bad decision costs.
Customisations that block upgrades
Every step outside the standard becomes technical debt. Updates become risky, then impossible.
Adoption collapsing after six months
If the tool does not fit how your teams actually work, usage drops. Shadow-IT service desks take over.
How we help you decide
Four short steps, each with a deliverable. A neutral, documented recommendation.
1. Framing your needs
Ticket volumes, critical integrations (AD, monitoring, ERP, existing CMDB), the ITIL maturity of your teams, regulatory constraints.
2. An objective 2–3 tool short-list
Out of the 10 platforms we work with, we keep the ones that match your context. Not the ones that suit us.
3. Weighted decision criteria
A transparent scoring grid: 3-year TCO, time-to-value, multi-entity capability, ecosystem, support, vendor roadmap.
4. Reasoned recommendation + POC plan
One recommended tool, two alternative scenarios, and a proof-of-concept plan of a few weeks to validate before you commit.
The 10 platforms we genuinely work with
A short opinion on each platform. For the detailed version against your context, take 30 minutes with us.
HaloITSM
A credible ServiceNow alternative with a lower total cost of ownership and fast deployment.
ServiceNow ITSM
Large groups, IT+ops+HR, substantial budget, strong governance.
Freshservice
SaaS only, per-agent plans; problem and change management from the Pro tier; native discovery agent.
Jira Service Management
Teams already on Atlassian, dev-centric ops, native Jira integration.
TOPdesk
ITSM + ESM (facilities, HR), strong Benelux presence.
EasyVista Service Manager
French vendor, public sector and large FR/EU enterprises.
Ivanti Neurons for ITSM
General IT with heavy automation needs.
Xurrent (formerly 4me)
Multi-supplier SIAM, service management across the value chain.
GLPI
Open-source ITSM and asset inventory, budget-conscious teams, strong in the public sector and education.
ManageEngine ServiceDesk Plus
Price-sensitive mid-market, full ManageEngine ecosystem. Not yet delivered by SMC Consulting.
A neutral expert view, in 30 minutes
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Independent advice
Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front. Our recommendation follows from your context, not from a catalogue we need to place.
ITIL v4 certified
Our consultants are ITIL v4 certified. The conversation is not marketing: it is framed around processes, practices and governance.
180 ITSM implementations lived through
We have seen what works and what breaks in production, across a wide range of platforms and organisation sizes.
What you walk away with after 30 minutes
A free consultation, no commitment. Here is concretely what we hand you:
- A personalised short-list of 2–3 tools that fit your context
- A decision-criteria grid weighted to your case
- Anonymised examples from organisations comparable to yours
- A 3-year budget estimate (licences + integration + change management)
Frequently asked questions
Take 30 minutes before you commit to a tool.
Book your free consultation. A senior consultant will contact you within one working day to agree a slot.
No commitment. Independent expert opinion. No sales pressure.