Tag: outils-gestion
SSO & provisioning: integrate HaloITSM with Azure AD / Okta (step by step)
This guide explains how to plan, configure, and secure ITSM SSO Azure AD with HaloITSM, including a detailed SAML setup walkthrough, API automation options, and best practices.
IT knowledge base: 12 ready-to-copy article templates
Learn how to build an effective IT knowledge base that reduces tickets, speeds up resolution, and improves self-service. Explore structure, best practices, real-world examples, and templates you can reuse.
IT knowledge base: 12 ready-to-copy article templates
Learn how to design and build an effective IT knowledge base with clear structure, templates, best practices, and HaloITSM examples to boost self-service and speed up IT support.
Service desk KPIs & dashboards: from SLA to time-to-value
This complete guide explains how to design, track, and report on service desk KPIs that align IT support with business goals, improve user experience, and drive continuous ITSM improvement, using focused metrics and best practices.
ITAM + ITSM: 8 actions to lower software costs by 15–30%
Discover how ITAM best practices and automation help you control costs, improve security, and align with ITIL 4. This ITAM guide explains lifecycle stages, practical examples, and how HaloITSM simplifies modern IT asset management.
ITSM Automation: 15 Ready-to-Use Workflows to Reduce L1 Workload
Discover how ITSM automation streamlines incidents, requests, changes, and CMDB updates. Learn ITIL4-aligned best practices, examples, and a step-by-step tutorial to reduce costs and improve support.
ITSM for the public sector in Belgium: GDPR, public procurement, and support
ITSM public sector Belgium enables government organizations to modernize digital services, meet compliance like GDPR, and improve citizen satisfaction. Explore key practices, case studies, and trends shaping citizen-focused innovation.
Build a CMDB in 30 days: method, CSV templates, and errors to avoid
This comprehensive CMDB guide covers the fundamentals, best practices, automation strategies, real-world examples, ITIL 4 alignment, and a practical CMDB tutorial to help your organization achieve dependable IT service management.
Freshservice → HaloITSM migration checklist (+ downloadable template)
This complete guide to migration Freshservice to HaloITSM covers the full migration process, feature comparisons, pricing, alternatives, and key considerations when switching platforms in 2024.
TCO of an ITSM tool: method, formulas, and Excel model (FR/BE/LU)
Master TCO ITSM by understanding total ownership costs, transparent pricing, ROI, affordability, and demo techniques. Make informed ITSM decisions with this comprehensive TCO ITSM guide.
