Are you ready to make a promise to your customers?
I hope you are doing well. Offering great customer support isn’t just about resolving customer problems. It’s about winning the trust of your customers and building a relationship with them.
Make a promise to your customers and hold that as a standard for your team to work towards. Within Freshdesk, we call this promise a Service Level Agreement (SLA). Without an SLA, you run the risk of letting your customers assume you’re 100% available, 100% of the time for any kind of issue.
Our customers use Freshdesk’s SLA Policy along with its reminder and escalation features to maintain SLA compliance rates above 90%. Want to be one of them? Make your customer-promise today!
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