{"id":34744,"date":"2025-08-12T16:45:56","date_gmt":"2025-08-12T14:45:56","guid":{"rendered":"https:\/\/www.smcconsulting.be\/itsm-leveranciersevaluatiecriteria-2025-rfp-tool-selectiegids\/"},"modified":"2026-01-26T11:24:00","modified_gmt":"2026-01-26T10:24:00","slug":"itsm-leveranciersevaluatiecriteria-2025-rfp-tool-selectiegids","status":"publish","type":"post","link":"https:\/\/www.smcconsulting.be\/nl\/itsm-leveranciersevaluatiecriteria-2025-rfp-tool-selectiegids\/","title":{"rendered":"Evaluatiecriteria voor ITSM-leveranciers: RFP-gids en selectie van tools 2025"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"34744\" class=\"elementor elementor-34744 elementor-34742\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43042686 e-flex e-con-boxed e-con e-parent\" data-id=\"43042686\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2aeedb25 elementor-widget elementor-widget-heading\" data-id=\"2aeedb25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ITSM, een pijler van de digitale transformatie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93afc9f elementor-widget elementor-widget-text-editor\" data-id=\"93afc9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De <strong>IT-service management (ITSM)<\/strong> is een belangrijke factor voor de hedendaagse bedrijven, die niet alleen hun IT-services willen optimaliseren, maar deze processen ook willen afstemmen op hun strategische doelstellingen. De kern van ITSM is de benadering van het structureren van service management met behulp van frameworks zoals ITIL. Deze aanpak omvat alle activiteiten die nodig zijn voor de goede werking van het informatiesysteem, van de planning van de behoeften tot het oplossen van problemen en het onderhoud van de gegevens.   <\/p><p>Een van de belangrijkste voordelen van ITSM is het vermogen om de IT-afdeling om te vormen tot een echt centrum voor waardecreatie. Voorheen werd het gezien als een eenvoudig supportcentrum, maar nu wordt het een essenti\u00eble motor voor het concurrentievermogen van het bedrijf. Door ITSM-oplossingen te implementeren, standaardiseren organisaties hun werkwijzen, verbeteren ze de kwaliteit van hun services en verlagen ze hun kosten. Bovendien zorgt de implementatie van een gecentraliseerde service desk ervoor dat alle gebruikersverzoeken worden gekanaliseerd, wat zowel de reactiesnelheid als de effici\u00ebntie bij de incidentafhandeling bevordert.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d16ce1d e-con-full e-flex e-con e-child\" data-id=\"d16ce1d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-407b5e5 e-con-full e-flex e-con e-child\" data-id=\"407b5e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3405069 elementor-widget elementor-widget-image\" data-id=\"3405069\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"1024\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/Transformation-Digitale-min-780x1024.webp\" class=\"attachment-large size-large wp-image-51648\" alt=\"Digitale transformatie\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/Transformation-Digitale-min-780x1024.webp 780w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/Transformation-Digitale-min-229x300.webp 229w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/Transformation-Digitale-min-768x1008.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/Transformation-Digitale-min.webp 1121w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4441fa0 e-con-full e-flex e-con e-child\" data-id=\"4441fa0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1bf44 elementor-widget elementor-widget-heading\" data-id=\"6e1bf44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Wilt u uw digitale transformatie versnellen?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99e6b6c elementor-widget elementor-widget-text-editor\" data-id=\"99e6b6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSMC Consulting biedt geavanceerde oplossingen die uw activiteiten automatiseren en uw klantbetrokkenheid versterken.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e648ebf elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"e648ebf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_e648ebf\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_e648ebf a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_e648ebf .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_e648ebf .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_e648ebf .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_e648ebf\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-8e71bdc \" href=\"https:\/\/www.smcconsulting.be\/nl\/plan-een-afspraak\/\" id=\"uc_blox_btn_group_elementor_e648ebf_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Gratis consult<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32603f7 elementor-widget elementor-widget-heading\" data-id=\"32603f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Concrete en meetbare voordelen voor bedrijven<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28a754b elementor-widget elementor-widget-heading\" data-id=\"28a754b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Een significante verbetering van de prestaties voor klanten\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51f58f5 elementor-widget elementor-widget-text-editor\" data-id=\"51f58f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De implementatie van een <a href=\"https:\/\/www.smcconsulting.be\/nl\/wat-is-itsm-2\/\">ITSM<\/a>-systeem biedt concrete voordelen. Bedrijven merken vaak dat ze tot 4 op de 10 incidenten sneller kunnen oplossen dan voorheen, met name dankzij de toegenomen automatisering en het gebruik van voorspellende diagnostische tools. Openstaande problemen worden sneller ge\u00efdentificeerd, waardoor de werklast van de supportteams wordt verminderd en de algehele servicekwaliteit wordt verbeterd.  <\/p><p>Bovendien leidt de vermindering van de systeemuitvaltijd &#8211; soms tot 60% volgens bepaalde studies &#8211; tot een betere continu\u00efteit van de IT-activiteiten. Voor de organisatie betekent dit minder productiviteitsverlies en een grotere tevredenheid van de eindgebruikers, zowel intern (werknemers) als extern (klanten van het bedrijf).  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0b0bf3 elementor-widget elementor-widget-heading\" data-id=\"c0b0bf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Beter beheersbare kosten voor de services <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a82ed2 elementor-widget elementor-widget-text-editor\" data-id=\"0a82ed2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In de huidige omgeving proberen veel bedrijven hun budgetten te optimaliseren met behoud van hoge kwaliteitsnormen. ITSM speelt in op deze uitdaging door een effici\u00ebnt beheer van resources en technologische activa te bieden. Moderne oplossingen centraliseren de systeeminformatie in een unieke configuratie (CMDB), waardoor redundantie wordt verminderd en onnodige uitgaven gemakkelijker kunnen worden ge\u00efdentificeerd.   <\/p><p>Als gevolg hiervan melden sommige organisaties een vermindering van bijna een kwart van hun IT-servicekosten. Bovendien wordt de ondersteuning van gebruikers (via de service desk) effici\u00ebnter: de oplossing van basisincidenten wordt grotendeels geautomatiseerd, waardoor tijd vrijkomt voor taken met een hogere toegevoegde waarde en de klanttevredenheid wordt verbeterd.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9539364 elementor-widget elementor-widget-heading\" data-id=\"9539364\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automatisering en operationele effici\u00ebntie van de IT-service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48749d6 elementor-widget elementor-widget-heading\" data-id=\"48749d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">De centrale rol van ITSM-tools<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5421f70 elementor-widget elementor-widget-text-editor\" data-id=\"5421f70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Service management is gebaseerd op <a href=\"https:\/\/www.smcconsulting.be\/nl\/de-beste-itsm-tools-voor-it-servicebeheer\/\">tools<\/a> die steeds geavanceerder worden en in staat zijn om continu organisatorische gegevens te analyseren. Door de voorbodes te detecteren, voorkomen deze platforms problemen voordat ze gebruikers storen of processen onderbreken. Automatisering speelt een sleutelrol in dit proces: bijna tweederde van de supportproblemen van niveau 1 kan worden afgehandeld door een supportbot zonder menselijke tussenkomst.  <\/p><p>Naast de ontlasting van de service desk biedt deze aanpak een beter inzicht in de huidige en toekomstige incidenten. Het maakt het ook mogelijk om een gedeelde kennisbank te cre\u00ebren tussen de verschillende teams, waardoor de communicatie wordt gestroomlijnd en de besluitvorming wordt versneld. Resultaat: de medewerkers winnen tijd en het bedrijf verbetert zijn reactievermogen bij onvoorziene gebeurtenissen.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a594999 elementor-widget elementor-widget-heading\" data-id=\"a594999\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gestandaardiseerde processen voor meer flexibiliteit<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-675f876 elementor-widget elementor-widget-text-editor\" data-id=\"675f876\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Het adopteren van ITIL-praktijken betekent ook het harmoniseren van processen in de hele organisatie. Standaardisatie zorgt voor consistentie in de behandeling van verzoeken, het oplossen van incidenten en het beheer van veranderingen binnen de systemen. Deze homogeniteit vergemakkelijkt de co\u00f6rdinatie tussen de teams, zelfs wanneer ze zijn uitgerust met diverse technologie\u00ebn of verspreid over meerdere locaties.   <\/p><p>Dankzij deze standaardisatie winnen IT-projecten aan traceerbaarheid. Elke update van het systeem of evolutie van het ITSM-platform wordt duidelijk gedocumenteerd, waardoor de kennisbank wordt verrijkt. Deze aanpak beperkt het risico op fouten en helpt om een hoog kwaliteitsniveau te handhaven, zelfs in een omgeving die voortdurend evolueert.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-012ba08 elementor-widget elementor-widget-heading\" data-id=\"012ba08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De opkomst van cloud computing en innovatieve ITSM-toolplatforms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6b9535 elementor-widget elementor-widget-heading\" data-id=\"c6b9535\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Een flexibelere infrastructuur<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98009a0 elementor-widget elementor-widget-text-editor\" data-id=\"98009a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De ontwikkeling van een op de cloud gebaseerde infrastructuur is een belangrijk keerpunt voor ITSM-services. Gehoste oplossingen bieden een meer vloeiende en schaalbare ervaring omdat ze gemakkelijk toegankelijk zijn vanaf elk verbindingspunt en hun eigen belasting automatisch beheren. De IT-teams hoeven zich geen zorgen meer te maken over de dimensionering van de hardware: de leverancier van het cloudplatform zorgt hiervoor.   <\/p><p>Deze flexibiliteit versnelt ook de implementatie van nieuwe functionaliteiten. Een organisatie kan zo sneller haar ITSM-processen aanpassen om in te spelen op dringende commerci\u00eble uitdagingen of veranderingen in de regelgeving. De op de cloud gebaseerde services worden vaak op transparante wijze bijgewerkt, waardoor gebruikers continu kunnen profiteren van de nieuwste innovaties.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da208dc elementor-widget elementor-widget-heading\" data-id=\"da208dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Verbonden ecosystemen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4a722b elementor-widget elementor-widget-text-editor\" data-id=\"e4a722b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Naast de infrastructuur is de trend het verbinden van verschillende systemen om een uniform IT-ecosysteem te cre\u00ebren. De ITSM-platforms werken samen met andere tools, zoals projectmanagement, netwerkmonitoring en IT-beveiliging. Deze transversale integratie zorgt voor een overzicht van de status van de activa en verbetert de kwaliteit van de strategische beslissingen.   <\/p><p>De bedrijven die zijn uitgerust met deze ge\u00efntegreerde ecosystemen winnen aan reactievermogen: wanneer zich een incident voordoet, worden de waarschuwingen in real time doorgegeven aan de betrokken teams, die kunnen ingrijpen voordat het probleem verergert. Dit bevordert een meer proactieve ondersteuning en vermindert de serviceonderbrekingen, wat een betere ervaring biedt aan de gebruikers en klanten.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93773d4 elementor-widget elementor-widget-image\" data-id=\"93773d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/Capture-decran-2025-02-19-a-15.54.59-1024x503.webp\" class=\"attachment-large size-large wp-image-34740\" alt=\"ticket ITSM management ITSM IT-service SCM consulting\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/Capture-decran-2025-02-19-a-15.54.59-1024x503.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/Capture-decran-2025-02-19-a-15.54.59-300x147.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/Capture-decran-2025-02-19-a-15.54.59-768x377.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/Capture-decran-2025-02-19-a-15.54.59.webp 1393w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f537252 elementor-widget elementor-widget-heading\" data-id=\"f537252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De IT-services: een winstcentrum in plaats van een kostencentrum<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8536f8 elementor-widget elementor-widget-heading\" data-id=\"f8536f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">De strategische bijdrage van de informatietechnologie\u00ebn\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a07e3cb elementor-widget elementor-widget-text-editor\" data-id=\"a07e3cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ITSM <a href=\"https:\/\/www.smcconsulting.be\/nl\/wat-is-itsm-2\/\">versterkt<\/a> de perceptie van de IT-afdeling als een strategische partner. Door een rigoureus beheer van de resources, het beheersen van de kosten en het continu verbeteren van de kwaliteit van de services, wordt IT een potentieel winstcentrum in plaats van een last. De effici\u00ebntiewinsten werken door in de hele organisatie, van de verhoging van de productiviteit van de teams tot het vermogen om sneller te innoveren.  <\/p><p>Deze paradigmaverschuiving is nog duidelijker wanneer ITSM is gebaseerd op duidelijk gedefinieerde prestatie-indicatoren: gemiddelde oplostijd, tevredenheid van de gebruikers, respect voor het budget, enz. Door deze indicatoren te volgen, wordt het gemakkelijker om de activiteiten te beheren, de investeringen te rechtvaardigen en de waarde aan te tonen die IT aan het bedrijf toevoegt.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbb93be elementor-widget elementor-widget-heading\" data-id=\"cbb93be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">De sleutelrol van de service desk<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a54e81 elementor-widget elementor-widget-text-editor\" data-id=\"1a54e81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De service desk is het belangrijkste contactpunt voor alle verzoeken om IT-services. Het verzamelt de informatie van de gebruikers, prioriteert de incidenten en wijst de taken toe aan de juiste teams. Dankzij ITSM is dit contactpunt ge\u00efntegreerd in een reeks duidelijk gedocumenteerde processen, waardoor de service desk snellere en beter ge\u00efnformeerde beslissingen kan nemen.   <\/p><p>Door de supportteams directe toegang te geven tot de kennisbanken en de historie van de problemen, zorgt ITSM voor een effici\u00ebnte behandeling van de verzoeken. De verbetering van de servicekwaliteit is snel voelbaar: de klanten ontvangen snellere en nauwkeurigere antwoorden, wat een beter imago van de organisatie bevordert en bijdraagt aan de klantenbinding.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74458e0 elementor-widget elementor-widget-heading\" data-id=\"74458e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Naar ITSM 4.0 voor een nog grotere service-effici\u00ebntie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9249ca9 elementor-widget elementor-widget-heading\" data-id=\"9249ca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">De integratie van AI en voorspellende analyses\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17b80aa elementor-widget elementor-widget-text-editor\" data-id=\"17b80aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De recente technologische ontwikkelingen maken de weg vrij voor wat we &#8220;ITSM 4.0&#8221; noemen, gekenmerkt door de integratie van kunstmatige intelligentie, cloud computing, big data en voorspellende analyses. De algoritmen zijn in staat om potenti\u00eble incidenten te identificeren nog voordat ze zich voordoen, oplossingen op maat voor te stellen en zelfs automatisch bepaalde reparatieprocedures te activeren.  <\/p><p>Deze evolutie geeft een nieuwe dimensie aan het beheer van de IT-services. De teams winnen kostbare tijd en de problemen worden sneller opgelost, of zelfs vermeden. De bedrijven die deze technologie\u00ebn op een coherente manier succesvol adopteren, constateren vaak een verhoging van de productiviteit en een grotere tevredenheid van de gebruikers.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13242d2 elementor-widget elementor-widget-heading\" data-id=\"13242d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Een meer mensgerichte aanpak<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77ab1b6 elementor-widget elementor-widget-text-editor\" data-id=\"77ab1b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ondanks de toenemende automatisering blijft de mens centraal staan in het beheer van de services. De opleiding van de medewerkers in de nieuwe <a href=\"https:\/\/www.smcconsulting.be\/nl\/de-beste-itsm-tools-voor-it-servicebeheer\/\">tools<\/a> en praktijken is essentieel om het succes van de transformatie te verzekeren. Een duidelijke communicatie, in combinatie met een begeleiding op maat, maakt het mogelijk om weerstanden te overwinnen en de adoptie van de ITSM-methoden aan te moedigen.   <\/p><p>Bovendien legt ITSM 4.0 de nadruk op de algehele ervaring van de gebruiker. De interfaces van de moderne oplossingen zijn ontworpen om gebruiksvriendelijk en intu\u00eftief te zijn, waardoor iedereen met een paar klikken toegang heeft tot de informatie die hij nodig heeft. Deze eenvoud versterkt het vertrouwen van de klanten en de medewerkers in de ge\u00efmplementeerde systemen.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3489de e-con-full e-flex e-con e-child\" data-id=\"a3489de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-dd06aab e-con-full e-flex e-con e-child\" data-id=\"dd06aab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6611403 elementor-widget elementor-widget-image\" data-id=\"6611403\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"1024\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/halo-itsm-min-780x1024.webp\" class=\"attachment-large size-large wp-image-51651\" alt=\"HALOITSM LOGO\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/halo-itsm-min-780x1024.webp 780w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/halo-itsm-min-229x300.webp 229w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/halo-itsm-min-768x1008.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/halo-itsm-min.webp 1121w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27bcf73 e-con-full e-flex e-con e-child\" data-id=\"27bcf73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29ee34d elementor-widget elementor-widget-heading\" data-id=\"29ee34d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">HaloITSM, de ideale oplossing om uw IT-service management te optimaliseren!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edf193c elementor-widget elementor-widget-text-editor\" data-id=\"edf193c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tProfiteer nu van een gratis demonstratie en ontdek hoe HaloITSM uw support- en assistentieprocessen kan transformeren.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07c50b8 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"07c50b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_07c50b8\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_07c50b8 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_07c50b8 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_07c50b8 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_07c50b8 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_07c50b8\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-8e71bdc \" href=\"https:\/\/www.smcconsulting.be\/nl\/plan-een-afspraak\/\" id=\"uc_blox_btn_group_elementor_07c50b8_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Gratis consult<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa405a elementor-widget elementor-widget-heading\" data-id=\"2aa405a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">HaloITSM, een uitstekende ITSM-oplossing\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1db4ca7 elementor-widget elementor-widget-heading\" data-id=\"1db4ca7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Innovatieve architectuur\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf007ba elementor-widget elementor-widget-text-editor\" data-id=\"cf007ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.smcconsulting.be\/nl\/v1-haloitsm-it-servicemanagement-tool\/\">Innovatieve architectuurHaloITSM onderscheidt zich door zijn cloud-ready infrastructuur, met een uptime van bijna<\/a> <strong>100%<\/strong>. De ge\u00efntegreerde AI-engine kan meer dan vijfduizend tickets per minuut verwerken en hun inhoud nauwkeurig analyseren, waardoor aanzienlijke tijd kan worden bespaard bij het oplossen van incidenten. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4c82e5 elementor-widget elementor-widget-heading\" data-id=\"d4c82e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Bewezen resultaten\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e0354c elementor-widget elementor-widget-text-editor\" data-id=\"3e0354c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De ervaring leert dat <a href=\"https:\/\/www.smcconsulting.be\/nl\/haloitsm-de-oplossing-om-uw-itsm-te-optimaliseren\/\">HaloITSM ongeveer 80% van de ITIL-processen automatiseert<\/a> en de verwerkingstijd van incidenten met 60% vermindert. Het rendement op de investering wordt over het algemeen in iets meer dan een jaar bereikt. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b6431f elementor-widget elementor-widget-heading\" data-id=\"5b6431f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ITSM: Een oplossing voor IT-services van een hoger niveau\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bae9c3 elementor-widget elementor-widget-text-editor\" data-id=\"0bae9c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Uiteindelijk is ITSM een <a href=\"https:\/\/www.smcconsulting.be\/nl\/haloitsm-de-oplossing-om-uw-itsm-te-optimaliseren\/\">essenti\u00eble oplossing<\/a> voor elk bedrijf dat zijn IT-services naar een hoger niveau wil tillen. Dankzij de standaardisatie van de processen, de automatisering en de adoptie van erkende goede praktijken, wordt IT een pijler van de globale strategie, die in staat is om de groei van de organisatie te ondersteunen en te stimuleren. <\/p><p>Van de implementatie van de service desk tot de proactieve analyse van de incidenten, dekt ITSM een breed scala aan behoeften en garandeert het een beter gebruik van de resources. Door te vertrouwen op de cloudinfrastructuur bieden de moderne platforms de flexibiliteit en de schaalbaarheid die essentieel zijn in het digitale tijdperk. De kosten worden beter beheerst, de productiviteit wordt versterkt en de servicekwaliteit wordt continu verbeterd, ten voordele van zowel de gebruikers als de klanten.   <\/p><p>Op lange termijn positioneert deze aanpak IT niet alleen als een supportcentrum, maar vooral als een motor voor innovatie, die bijdraagt aan het concurrentievermogen van het bedrijf. De verzamelde kennis, het beheer van de activa en de ori\u00ebntatie op de strategische doelstellingen stellen de IT-teams in staat om zich te positioneren als echte partners, die in staat zijn om de evolutie van de organisatie positief te be\u00efnvloeden. ITSM belichaamt zo de succesvolle convergentie tussen de technologie en de globale visie, waardoor de weg wordt vrijgemaakt voor nieuwe mogelijkheden voor ontwikkeling en waardecreatie.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6247a3b e-con-full e-flex e-con e-child\" data-id=\"6247a3b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cab49f3 elementor-widget elementor-widget-heading\" data-id=\"cab49f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Verhoog uw operationele effici\u00ebntie met onze digitale oplossingen op maat!\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dddea4 elementor-widget elementor-widget-text-editor\" data-id=\"1dddea4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bij SMC Consulting begrijpen we dat elk bedrijf uniek is. Daarom bieden we oplossingen op maat die perfect aansluiten bij uw specifieke behoeften.  <\/p><p>Neem vandaag nog contact met ons op voor een gratis analyse van uw behoeften en begin uw reis naar operationele uitmuntendheid.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea7bc21 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"ea7bc21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_ea7bc21\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_ea7bc21 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_ea7bc21 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_ea7bc21 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_ea7bc21 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_ea7bc21\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-8e71bdc \" href=\"https:\/\/www.smcconsulting.be\/nl\/plan-een-afspraak\/\" id=\"uc_blox_btn_group_elementor_ea7bc21_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Boek uw gratis consult<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2befba9 elementor-widget elementor-widget-text-editor\" data-id=\"2befba9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/www.smcconsulting.be\/nl\/wat-is-itsm-2\/\">Wat is ITSM?<\/a><\/li><li><a href=\"https:\/\/www.smcconsulting.be\/nl\/projectmanagement-begrijpen-methoden-tools-en-sleutelvaardigheden\/\">Understanding Project Management: Methods, Tools and Key Skills<\/a><\/li><li><a href=\"https:\/\/www.smcconsulting.be\/fr\/freshservice-the-essential-tool-for-effective-itsm-management\/\">Freshservice: de essenti\u00eble tool voor een effici\u00ebnt ITSM-beheer<\/a><\/li><li>Unlock the Power of Freshservice Support: A Comprehensive Guide to Effective ITSM Solutions<\/li><li><a href=\"https:\/\/www.smcconsulting.be\/nl\/de-beste-itsm-tools-voor-it-servicebeheer\/\">The Best ITSM Tools for IT Service Management<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ITSM, een pijler van de digitale transformatie De IT-service management (ITSM) is een belangrijke factor voor de hedendaagse bedrijven, die niet alleen hun IT-services willen optimaliseren, maar deze processen ook willen afstemmen op hun strategische doelstellingen. De kern van ITSM is de benadering van het structureren van service management met behulp van frameworks zoals ITIL.&hellip;<\/p>\n","protected":false},"author":2,"featured_media":34739,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[164],"tags":[],"class_list":["post-34744","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ongecategoriseerd"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":null,"_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":196,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice Support : Optimisez votre ITSM %%page%% %%sep%% %%sitename%%":null,"Freshservice Support":null,"D\u00e9couvrez Freshservice, solution int\u00e9gr\u00e9e pour un support ITSM efficace. Essayez-le et am\u00e9liorez vos services IT d\u00e8s maintenant !":null,"_wp_old_slug":null,"_edit_lock":null,"_eael_post_view_count":"2420","_wp_trash_meta_status":null,"_wp_trash_meta_time":null,"_elementor_template_type":"wp-post","_elementor_edit_mode":"builder","_elementor_version":"3.33.6","_elementor_pro_version":null,"_wp_page_template":"default","_elementor_page_settings":{"eael_ext_toc_title":"Table of Contents"},"_elementor_data":"[{\"id\":\"43042686\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":false,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_title\":\"Container\",\"padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[{\"id\":\"2aeedb25\",\"elType\":\"widget\",\"settings\":{\"title\":\"ITSM, een pijler van de digitale transformatie\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"d92021d\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"7a7b33a\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"93afc9f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>De <strong>IT-service management (ITSM)<\\\/strong> is een belangrijke factor voor de hedendaagse bedrijven, die niet alleen hun IT-services willen optimaliseren, maar deze processen ook willen afstemmen op hun strategische doelstellingen. De kern van ITSM is de benadering van het structureren van service management met behulp van frameworks zoals ITIL. Deze aanpak omvat alle activiteiten die nodig zijn voor de goede werking van het informatiesysteem, van de planning van de behoeften tot het oplossen van problemen en het onderhoud van de gegevens.   <\\\/p><p>Een van de belangrijkste voordelen van ITSM is het vermogen om de IT-afdeling om te vormen tot een echt centrum voor waardecreatie. Voorheen werd het gezien als een eenvoudig supportcentrum, maar nu wordt het een essenti\\u00eble motor voor het concurrentievermogen van het bedrijf. Door ITSM-oplossingen te implementeren, standaardiseren organisaties hun werkwijzen, verbeteren ze de kwaliteit van hun services en verlagen ze hun kosten. 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Door de voorbodes te detecteren, voorkomen deze platforms problemen voordat ze gebruikers storen of processen onderbreken. Automatisering speelt een sleutelrol in dit proces: bijna tweederde van de supportproblemen van niveau 1 kan worden afgehandeld door een supportbot zonder menselijke tussenkomst.  <\\\/p><p>Naast de ontlasting van de service desk biedt deze aanpak een beter inzicht in de huidige en toekomstige incidenten. Het maakt het ook mogelijk om een gedeelde kennisbank te cre\\u00ebren tussen de verschillende teams, waardoor de communicatie wordt gestroomlijnd en de besluitvorming wordt versneld. Resultaat: de medewerkers winnen tijd en het bedrijf verbetert zijn reactievermogen bij onvoorziene gebeurtenissen.   <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"7fc862c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"8163d65\"}]},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"a594999\",\"elType\":\"widget\",\"settings\":{\"title\":\"Gestandaardiseerde processen voor meer flexibiliteit\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"bd3aa28\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"c32c99f\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"675f876\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Het adopteren van ITIL-praktijken betekent ook het harmoniseren van processen in de hele organisatie. Standaardisatie zorgt voor consistentie in de behandeling van verzoeken, het oplossen van incidenten en het beheer van veranderingen binnen de systemen. Deze homogeniteit vergemakkelijkt de co\\u00f6rdinatie tussen de teams, zelfs wanneer ze zijn uitgerust met diverse technologie\\u00ebn of verspreid over meerdere locaties.   <\\\/p><p>Dankzij deze standaardisatie winnen IT-projecten aan traceerbaarheid. Elke update van het systeem of evolutie van het ITSM-platform wordt duidelijk gedocumenteerd, waardoor de kennisbank wordt verrijkt. Deze aanpak beperkt het risico op fouten en helpt om een hoog kwaliteitsniveau te handhaven, zelfs in een omgeving die voortdurend evolueert.   <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"a1ff5db\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"4754344\"}]},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"012ba08\",\"elType\":\"widget\",\"settings\":{\"title\":\"De opkomst van cloud computing en innovatieve ITSM-toolplatforms\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"b1c568a\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"302e998\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"c6b9535\",\"elType\":\"widget\",\"settings\":{\"title\":\"Een flexibelere infrastructuur\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"b315d86\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"c8b87a9\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"98009a0\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>De ontwikkeling van een op de cloud gebaseerde infrastructuur is een belangrijk keerpunt voor ITSM-services. Gehoste oplossingen bieden een meer vloeiende en schaalbare ervaring omdat ze gemakkelijk toegankelijk zijn vanaf elk verbindingspunt en hun eigen belasting automatisch beheren. De IT-teams hoeven zich geen zorgen meer te maken over de dimensionering van de hardware: de leverancier van het cloudplatform zorgt hiervoor.   <\\\/p><p>Deze flexibiliteit versnelt ook de implementatie van nieuwe functionaliteiten. Een organisatie kan zo sneller haar ITSM-processen aanpassen om in te spelen op dringende commerci\\u00eble uitdagingen of veranderingen in de regelgeving. De op de cloud gebaseerde services worden vaak op transparante wijze bijgewerkt, waardoor gebruikers continu kunnen profiteren van de nieuwste innovaties.   <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"220046b\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"930cfef\"}]},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"da208dc\",\"elType\":\"widget\",\"settings\":{\"title\":\"Verbonden ecosystemen\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"6c20a9b\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"ee8d322\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"e4a722b\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Naast de infrastructuur is de trend het verbinden van verschillende systemen om een uniform IT-ecosysteem te cre\\u00ebren. De ITSM-platforms werken samen met andere tools, zoals projectmanagement, netwerkmonitoring en IT-beveiliging. Deze transversale integratie zorgt voor een overzicht van de status van de activa en verbetert de kwaliteit van de strategische beslissingen.   <\\\/p><p>De bedrijven die zijn uitgerust met deze ge\\u00efntegreerde ecosystemen winnen aan reactievermogen: wanneer zich een incident voordoet, worden de waarschuwingen in real time doorgegeven aan de betrokken teams, die kunnen ingrijpen voordat het probleem verergert. Dit bevordert een meer proactieve ondersteuning en vermindert de serviceonderbrekingen, wat een betere ervaring biedt aan de gebruikers en klanten.  <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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informatietechnologie\\u00ebn\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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Door een rigoureus beheer van de resources, het beheersen van de kosten en het continu verbeteren van de kwaliteit van de services, wordt IT een potentieel winstcentrum in plaats van een last. De effici\\u00ebntiewinsten werken door in de hele organisatie, van de verhoging van de productiviteit van de teams tot het vermogen om sneller te innoveren.  <\\\/p><p>Deze paradigmaverschuiving is nog duidelijker wanneer ITSM is gebaseerd op duidelijk gedefinieerde prestatie-indicatoren: gemiddelde oplostijd, tevredenheid van de gebruikers, respect voor het budget, enz. Door deze indicatoren te volgen, wordt het gemakkelijker om de activiteiten te beheren, de investeringen te rechtvaardigen en de waarde aan te tonen die IT aan het bedrijf toevoegt.  <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"0290521\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"3d41dba\"}]},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"cbb93be\",\"elType\":\"widget\",\"settings\":{\"title\":\"De sleutelrol van de service desk\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"ee2e0fa\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"a72f4ce\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"1a54e81\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>De service desk is het belangrijkste contactpunt voor alle verzoeken om IT-services. Het verzamelt de informatie van de gebruikers, prioriteert de incidenten en wijst de taken toe aan de juiste teams. Dankzij ITSM is dit contactpunt ge\\u00efntegreerd in een reeks duidelijk gedocumenteerde processen, waardoor de service desk snellere en beter ge\\u00efnformeerde beslissingen kan nemen.   <\\\/p><p>Door de supportteams directe toegang te geven tot de kennisbanken en de historie van de problemen, zorgt ITSM voor een effici\\u00ebnte behandeling van de verzoeken. 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De algoritmen zijn in staat om potenti\\u00eble incidenten te identificeren nog voordat ze zich voordoen, oplossingen op maat voor te stellen en zelfs automatisch bepaalde reparatieprocedures te activeren.  <\\\/p><p>Deze evolutie geeft een nieuwe dimensie aan het beheer van de IT-services. De teams winnen kostbare tijd en de problemen worden sneller opgelost, of zelfs vermeden. 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