{"id":34686,"date":"2025-08-14T20:54:17","date_gmt":"2025-08-14T18:54:17","guid":{"rendered":"https:\/\/www.smcconsulting.be\/itsm-leveranciersevaluatiecriteria-2025-gids-voor-het-kiezen-van-de-beste-itsm-tool\/"},"modified":"2026-01-27T17:01:26","modified_gmt":"2026-01-27T16:01:26","slug":"itsm-leveranciersevaluatiecriteria-2025-gids-voor-het-kiezen-van-de-beste-itsm-tool","status":"publish","type":"post","link":"https:\/\/www.smcconsulting.be\/nl\/itsm-leveranciersevaluatiecriteria-2025-gids-voor-het-kiezen-van-de-beste-itsm-tool\/","title":{"rendered":"Evaluatiecriteria voor ITSM-leveranciers: gids voor 2025 om de beste ITSM-tool te kiezen"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"34686\" class=\"elementor elementor-34686 elementor-34684\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f02fc63 e-flex e-con-boxed e-con e-parent\" data-id=\"3f02fc63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-119f9ad2 elementor-widget elementor-widget-text-editor\" data-id=\"119f9ad2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGeschatte leestijd: 9 minuten\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4afe08fa elementor-widget elementor-widget-heading\" data-id=\"4afe08fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Belangrijkste punten<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b79aaaf elementor-widget elementor-widget-text-editor\" data-id=\"b79aaaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>De <strong>evaluatiecriteria voor ITSM-leveranciers<\/strong> zijn essentieel voor een objectieve en risicobeperkende selectie van ITSM-tools in 2025, vooral gezien de snelle trends op het gebied van AI, cloud en hybride personeel.<\/li>\n<li>Een gestructureerde aanpak, met behulp van scoretabellen voor leveranciers en checklists, verbetert direct de <strong>zakelijke afstemming<\/strong>, compliance en het succes van de digitale transformatie.<\/li>\n<li>Bronnen zoals het <a href=\"https:\/\/haloitsm.com\/resources\/\" target=\"_blank\" rel=\"noopener\">Halo ITSM RFP-model<\/a> en de <a href=\"\" target=\"_blank\" rel=\"noopener\">Gids voor evaluatiecriteria voor ITSM-leveranciers<\/a> vereenvoudigen de aanschaf en verminderen het verwaarlozen van kritieke eisen.<\/li>\n<li>De integratie van <a href=\"https:\/\/www.g2.com\/products\/haloitsm\/reviews\" target=\"_blank\" rel=\"noopener\">Halo ITSM-klantbeoordelingen<\/a> en feedback maakt uw selectieproces robuust en evidence-based.<\/li>\n<li>Uw evaluatie moet niet alleen de basis ITSM-functionaliteiten behandelen, maar ook <em>integratie, automatisering, gebruikerservaring, compliance<\/em> en de daadwerkelijke kwaliteit van de ondersteuning.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ba441bc elementor-widget elementor-widget-heading\" data-id=\"3ba441bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Inleiding: de cruciale rol van evaluatiecriteria voor ITSM-leveranciers in 2025<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f34215d elementor-widget elementor-widget-text-editor\" data-id=\"3f34215d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aan de vooravond van 2025 worden organisaties geconfronteerd met een dynamisch landschap van IT-servicebeheer (ITSM), gevormd door de snelle ontwikkelingen in AI, native cloudoplossingen en gedistribueerde personeelsbestanden. De selectie van het juiste ITSM-platform is nu een cruciale strategische beslissing, die de productiviteit, compliance en het succes van de digitale transformatie be\u00efnvloedt. Deze <em><a href=\"\" target=\"_blank\" rel=\"noopener\">gids voor 2025 voor het kiezen van een ITSM-tool<\/a><\/em> voorziet IT-teams, inkoopafdelingen en cross-functionele teams van een stapsgewijze aanpak om de <em>evaluatiecriteria voor ITSM-leveranciers<\/em> te benutten. Rigoureuze evaluatieprocessen helpen om technologie af te stemmen op de zakelijke behoeften en risico&#8217;s te beperken tijdens de ITSM-aanschaf en het RFP-proces.    <\/p><p><strong>Waarom zijn evaluatiecriteria voor ITSM-leveranciers belangrijk in 2025?<\/strong><br>De evaluatiecriteria voor ITSM-leveranciers zijn essentieel in 2025 omdat ze organisaties helpen om softwareleveranciers methodisch te evalueren aan de hand van veranderende eisen, zoals de adoptie van AI, ondersteuning van werken op afstand en native cloudtechnologie\u00ebn, waardoor teams de ITSM-tool kunnen selecteren die de productiviteit en digitale transformatie het beste stimuleert.<br>(Bron: <a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">CloudNuro<\/a>, <a href=\"https:\/\/www.goworkwize.com\/blog\/itsm-software-buying-guide\" target=\"_blank\" rel=\"noopener\">GoWorkWize<\/a>)<\/p><p>Voor meer informatie over het belang van het defini\u00ebren en volgen van evaluatiecriteria voor leveranciers voor het succes van het ITSM-platform, kunt u <a href=\"\" target=\"_blank\" rel=\"noopener\">deze bron<\/a> raadplegen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b4be95 elementor-widget elementor-widget-heading\" data-id=\"5b4be95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Inzicht in de evaluatiecriteria voor ITSM-leveranciers: essenti\u00eble factoren en hun belang<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3620e8b8 elementor-widget elementor-widget-heading\" data-id=\"3620e8b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Wat betekenen 'evaluatiecriteria voor ITSM-leveranciers'?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66f89f82 elementor-widget elementor-widget-text-editor\" data-id=\"66f89f82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De evaluatiecriteria voor ITSM-leveranciers zijn specifieke, vooraf gedefinieerde eisen en meetgegevens die worden gebruikt om ITSM-softwareleveranciers te evalueren en te vergelijken tijdens elk selectie- of acquisitieproces van ITSM-oplossingen. Deze criteria cre\u00ebren een objectief en reproduceerbaar kader voor teams die het ITSM RFP-proces beheren of de analyse van leveranciers uitvoeren (<a href=\"https:\/\/infraon.io\/blog\/itsm-tool-evaluation-and-selection\/\" target=\"_blank\" rel=\"noopener\">Infraon<\/a>, <a href=\"https:\/\/www.kodiakhub.com\/blog\/vendor-rating-guide\" target=\"_blank\" rel=\"noopener\">KodiakHub<\/a>).  <\/p><p>Een gestructureerde aanpak van de beoordeling van leveranciers (met behulp van checklists met criteria, een beoordelingsmatrix en gewogen beoordelingen) ondersteunt rechtstreeks:<\/p><ul><li>Afstemming op de werkelijke ITSM-eisen van de organisatie.<br>Raadpleeg <a href=\"\" target=\"_blank\" rel=\"noopener\">deze uitgebreide gids<\/a> voor een diepgaandere analyse van de afstemming van eisen en criteria<\/li><li>Verantwoording bij aankoopbeslissingen.<\/li><li>Het verminderen van selectievooroordelen.<\/li><li>Een zinvolle vergelijking van ITSM-tools.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77f9f5d4 elementor-widget elementor-widget-heading\" data-id=\"77f9f5d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Wat zijn de belangrijkste evaluatiecriteria voor ITSM-leveranciers om te overwegen?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51b5413c elementor-widget elementor-widget-text-editor\" data-id=\"51b5413c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDe belangrijkste evaluatiecriteria voor ITSM-leveranciers omvatten:\n<ul>\n \t<li><strong>Basis ITSM-functionaliteiten:<\/strong> Incidentbeheer, probleembeheer, wijzigingsbeheer, servicecatalogus.<\/li>\n \t<li><strong>Schaalbaarheid en flexibiliteit:<\/strong> Mogelijkheid om zich aan te passen aan uw IT-servicebehoeften en toekomstige groei.<\/li>\n \t<li><strong>Integratiemogelijkheden:<\/strong> Native verbindingen met monitoringtools, CMDB, asset management en andere zakelijke applicaties.<\/li>\n \t<li><strong>Gebruikerservaring en gebruiksgemak van de interface:<\/strong> Is de ITSM-tool intu\u00eftief, gemakkelijk en prettig in gebruik?<\/li>\n \t<li><strong>Ondersteuning voor automatisering en AI:<\/strong> Maakt de oplossing moderne en geautomatiseerde workflows mogelijk?<\/li>\n \t<li><strong>Beveiligings-\/compliancecertificeringen:<\/strong> Zoek naar ISO 27001-, SOC 2-, FedRAMP-accreditaties.<\/li>\n \t<li><strong>Klantenondersteuning en onboarding:<\/strong> Kwaliteit van de gebruikerstraining, ITSM-ondersteuning en trainingsbronnen van de leverancier.<\/li>\n \t<li><strong>Totale kosten van eigendom:<\/strong> Inclusief licentie-, ondersteunings-, aanpassings- en onderhoudskosten.\n(Bronnen: <a href=\"https:\/\/infraon.io\/blog\/itsm-tool-evaluation-and-selection\/\" target=\"_blank\" rel=\"noopener\">Infraon<\/a>, <a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">CloudNuro<\/a>, <a href=\"https:\/\/www.kodiakhub.com\/blog\/vendor-rating-guide\" target=\"_blank\" rel=\"noopener\">KodiakHub<\/a>)<\/li>\n<\/ul>\nAls u bezig bent met het defini\u00ebren van uw eigen aangepaste lijst met ITSM-eisen, biedt <a href=\"\" target=\"_blank\" rel=\"noopener\">deze checklist met criteria<\/a> praktische lijsten om ervoor te zorgen dat alle kritieke functionaliteiten in aanmerking worden genomen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29d90e7b elementor-widget elementor-widget-heading\" data-id=\"29d90e7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tabel: voorbeelden van evaluatiefactoren voor ITSM-leveranciers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61314760 uael-header-sticky-no uael-border-yes elementor-widget elementor-widget-uael-table\" data-id=\"61314760\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div itemscope class=\"uael-table-wrapper\" itemtype=\"http:\/\/schema.org\/Table\">\n\t\t<table id=\"uael-table-id-61314760\" class=\"uael-text-break uael-column-rules uael-table\" data-sort-table=\"no\" data-show-entry=\"no\" data-searchable=\"no\" data-responsive=\"no\">\n\t\t\t\t<thead>\n\t\t\t\t\t\t\t\t\t\t<tr class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<th data-sort=\"0\" class=\"sort-this elementor-repeater-item-6f66aa1 uael-table-col uael-table-head-cell-text\" scope=\"col\">\n\t\t\t\t\t\t\t<span class=\"sort-style\">\n\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Criteria domein<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t<th data-sort=\"1\" class=\"sort-this elementor-repeater-item-76c8f63 uael-table-col uael-table-head-cell-text\" scope=\"col\">\n\t\t\t\t\t\t\t<span class=\"sort-style\">\n\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Voorbeeld meetgegevens<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t<\/thead>\n\t\t\t\t<tbody>\n\t\t\t<!-- ROWS -->\n\t\t\t\t\t\t\t\t\t\t<tr data-entry=\"1\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-d19084f\" data-title=\"Criteria domein\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Essenti\u00eble functionaliteiten <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-d22bb49\" data-title=\"Voorbeeld meetgegevens\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Incidentbeheer, wijzigingsbeheer, kennisbeheer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"2\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-2ee326a\" data-title=\"Criteria domein\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Schaalbaarheid<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-703adbe\" data-title=\"Voorbeeld meetgegevens\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Multi-site, multi-tenant, dynamische workflows<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"3\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-8117909\" data-title=\"Criteria domein\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Integraties<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-dc50fd5\" data-title=\"Voorbeeld meetgegevens\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Kant-en-klare connectoren, API, SSO, Active Directory<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"4\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-47c486a\" data-title=\"Criteria domein\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Gebruikerservaring<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-fe345a0\" data-title=\"Voorbeeld meetgegevens\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Moderne interface, mobiele ondersteuning, toegankelijkheid<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"5\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-600aab0\" data-title=\"Criteria domein\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Automatisering\/AI <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-03d55ca\" data-title=\"Voorbeeld meetgegevens\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Automatische ticketroutering, workflow-orkestratie<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"6\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-1910367\" data-title=\"Criteria domein\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Beveiliging\/compliance <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-dbb0236\" data-title=\"Voorbeeld meetgegevens\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Wettelijke certificeringen, auditlogging<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"7\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-90b4781\" data-title=\"Criteria domein\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Ondersteuning\/integratie<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-a50939f\" data-title=\"Voorbeeld meetgegevens\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Training, documentatie, ondersteunings-SLA<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"8\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-93f8123\" data-title=\"Criteria domein\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Kosten<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-cac3e8e\" data-title=\"Voorbeeld meetgegevens\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Licentie, ondersteuning, verborgen kosten<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t<\/tbody>\n\t<\/table>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d567fe elementor-widget elementor-widget-text-editor\" data-id=\"2d567fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Gezaghebbende bronnen:<\/strong>\nVoor meer informatie over het maken van een <em>lijst met ITSM-eisen<\/em> en het gebruik van evaluatiechecklists voor RFP&#8217;s, kunt u de <a href=\"https:\/\/docs.haloitms.com\/\" target=\"_blank\" rel=\"noopener\">HaloITSM-documentatie<\/a> en de <a href=\"https:\/\/www.axelos.com\/certifications\/itil-service-management\" target=\"_blank\" rel=\"noopener\">Functionaliteiten van het ITIL-framework<\/a> verkennen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2efbbdf5 elementor-widget elementor-widget-heading\" data-id=\"2efbbdf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Stapsgewijze handleiding 2025: een ITSM-tool kiezen met behulp van de evaluatiecriteria\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-161db760 elementor-widget elementor-widget-text-editor\" data-id=\"161db760\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tHet selecteren van een ITSM-tool in 2025 omvat het volgen van een gestructureerd selectieproces op basis van de nieuwste trends. Hier is een stapsgewijze handleiding voor het kiezen van een ITSM-tool in 2025:  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f32bba2 elementor-widget elementor-widget-heading\" data-id=\"3f32bba2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Stap 1: planning en verzameling van eisen\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33bda417 elementor-widget elementor-widget-text-editor\" data-id=\"33bda417\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li><strong>Betrek belanghebbenden:<\/strong> Verzamel input van IT, operations, security, HR, finance.<\/li>\n \t<li><strong>Definieer behoeften (2025-perspectief):<\/strong> Documenteer zakelijke doelstellingen\u2014overweeg eisen voor werken op afstand, automatisering en native cloudondersteuning.<\/li>\n \t<li><strong>Specificeer essentieel versus wenselijk:<\/strong> Gebruik een checklist met ITSM-eisen.<\/li>\n<\/ul>\nRaadpleeg <a href=\"\" target=\"_blank\" rel=\"noopener\">deze expertgids<\/a> voor advies over het samenstellen van de eisen van belanghebbenden en het integreren ervan in een selectieproject.\n\nITSM-aankoopplanning, ITSM-integratie, evaluatie van eisen\n<strong>Referentie:<\/strong> <a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">CloudNuro<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4123091f elementor-widget elementor-widget-heading\" data-id=\"4123091f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Stap 2: voorselectie van potenti\u00eble ITSM-leveranciers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-591e87a3 elementor-widget elementor-widget-text-editor\" data-id=\"591e87a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li><strong>Bouw een gewogen scoremodel:<\/strong> Ken punten toe aan elk criterium op basis van de zakelijke prioriteit (bijvoorbeeld gebruikerservaring, AI-gereedheid, compliance).<\/li>\n \t<li><strong>Beoordeel de gereedheid voor de toekomst:<\/strong> Beoordeel leveranciers op modulariteit, automatiseringsvermogen, integratiebereik.<\/li>\n<\/ul>\nProfiteer van deskundig advies tijdens de voorselectiefase met praktische tips van <a href=\"https:\/\/smcconsulting.be\/halo-itsm-consulting-services-expert-guide\" target=\"_blank\" rel=\"noopener\">SMC Consulting<\/a>.\n<span style=\"color: #6c757d;\">Vergelijking van ITSM-tools, evaluatie van ITSM-oplossingen, shortlist van ITSM-leveranciers<\/span>\n<strong>Referentie:<\/strong> <a href=\"https:\/\/thectoclub.com\/tools\/best-itsm-tools\/\" target=\"_blank\" rel=\"noopener\">The CTO Club<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cef2ff0 elementor-widget elementor-widget-heading\" data-id=\"5cef2ff0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Stap 3: demonstraties en proof of concept<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e309381 elementor-widget elementor-widget-text-editor\" data-id=\"3e309381\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li><strong>Vraag live demo&#8217;s aan:<\/strong> Doorloop de belangrijkste workflows en selfserviceportals.<\/li>\n \t<li><strong>Test integraties:<\/strong> Controleer de compatibiliteit met monitoring-, asset discovery- en communicatietools.<\/li>\n \t<li><strong>Verzamel gebruikersfeedback:<\/strong> Betrek eindgebruikers bij pilottests.<\/li>\n<\/ul>\nOntdek hoe u kunt profiteren van een gekwalificeerde implementatiepartner voor proof of concepts, demonstraties en snelle implementatie met de <a href=\"https:\/\/smcconsulting.be\/halo-itsm-implementation-partner-expert-deployment-rapid-success\" target=\"_blank\" rel=\"noopener\">Halo ITSM-services van SMC Consulting<\/a>.\nEvaluatie van ITSM-software, training van ITSM-gebruikers, evaluatie van bruikbaarheid\n<strong>Referentie:<\/strong> <a href=\"https:\/\/thectoclub.com\/tools\/best-itsm-tools\/\" target=\"_blank\" rel=\"noopener\">The CTO Club<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d7fda24 elementor-widget elementor-widget-heading\" data-id=\"2d7fda24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Stap 4: besluitvorming en beoordeling<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d0eb27f elementor-widget elementor-widget-text-editor\" data-id=\"6d0eb27f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li><strong>Vul uw scorematrix in:<\/strong> Vergelijk elke leverancier objectief aan de hand van de <em>evaluatiecriteria voor ITSM-leveranciers<\/em>.<\/li>\n \t<li><strong>Houd rekening met kwantitatieve en kwalitatieve gegevens:<\/strong> RFP-antwoorden, demo&#8217;s, peer reviews.<\/li>\n<\/ul>\nGebruik de gedetailleerde RFP-modellen en beoordelingsmethoden van <a href=\"\" target=\"_blank\" rel=\"noopener\">SMC Consulting<\/a> voor deze stap.\nRFP-scoretabel, ITSM-evaluatiemetingen, objectieve selectie van leveranciers\n<strong>Referentie:<\/strong> <a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">CloudNuro<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14aaba4d elementor-widget elementor-widget-heading\" data-id=\"14aaba4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Stap 5: ITSM-tooltrends 2025 om op te nemen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-449de8ec elementor-widget elementor-widget-text-editor\" data-id=\"449de8ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Platformen met zakelijke flexibiliteit die verder gaat dan alleen ticketbeheer.<\/li>\n \t<li>Ge\u00fcnificeerd beheer van IT-assets en configuratiebeheer.<\/li>\n \t<li>Robuuste automatisering en AI-gestuurde workflows.<\/li>\n \t<li>Oplossingen die hybride en mondiale personeelsbestanden ondersteunen.<\/li>\n<\/ul>\n<em>Voorbeeld van criterium:<\/em>\n&#8220;De oplossing biedt een no-code workflowontwerper en voorspellende ticketclassificatie door AI.&#8221;\n\n<strong>Referentie:<\/strong> <a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">CloudNuro<\/a>\n\n<em>Alternatieve tekst van de visuele hulp:<\/em>\nProcesdiagram dat het 5-stappen selectieproces voor ITSM-tools voor 2025 laat zien: planning, voorselectie, demonstratie, beoordeling en trendanalyse, waarbij de evaluatiecriteria voor ITSM-leveranciers zijn opgenomen.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-360e283 elementor-widget elementor-widget-heading\" data-id=\"360e283\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hoe kiest u de juiste ITSM-tool in 2025?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0c1f31 elementor-widget elementor-widget-text-editor\" data-id=\"e0c1f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n \t<li>Definieer zakelijke eisen en gewenste resultaten.\nZie ook de <a href=\"https:\/\/smcconsulting.be\/halo-itsm-consulting-services-expert-guide\" target=\"_blank\" rel=\"noopener\">expertgids<\/a> voor stapsgewijze selectie en procesondersteuning.<\/li>\n \t<li>Zoek en selecteer leveranciers die AI, automatisering en hybride werken ondersteunen.<\/li>\n \t<li>Voer demo&#8217;s of proof of concepts uit om de bruikbaarheid en integraties te evalueren.<\/li>\n \t<li>Beoordeel elke oplossing aan de hand van vooraf gedefinieerde evaluatiecriteria.<\/li>\n \t<li>Overweeg de reputatie van de leverancier en klantbeoordelingen.\n(Bronnen: <a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">CloudNuro<\/a>, <a href=\"https:\/\/thectoclub.com\/tools\/best-itsm-tools\/\" target=\"_blank\" rel=\"noopener\">The CTO Club<\/a>)<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47199c03 elementor-widget elementor-widget-heading\" data-id=\"47199c03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Uw ITSM RFP schrijven: het Halo ITSM RFP-model gebruiken<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75668872 elementor-widget elementor-widget-text-editor\" data-id=\"75668872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEen gestructureerd Request for Proposal (RFP)-document is essentieel voor duidelijke vergelijkingen tussen leveranciers. Het <em><a href=\"https:\/\/haloitsm.com\/resources\/\" target=\"_blank\" rel=\"noopener\">Halo ITSM RFP-model<\/a><\/em> biedt een uitgebreid kader voor het vastleggen van zakelijke eisen, het defini\u00ebren van transparante <em>evaluatiecriteria voor ITSM-leveranciers<\/em> en het toepassen van een objectieve ITSM-beoordelingsrubriek.  \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66220148 elementor-widget elementor-widget-heading\" data-id=\"66220148\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Belangrijkste secties van het Halo ITSM RFP-model<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71764888 elementor-widget elementor-widget-text-editor\" data-id=\"71764888\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li><strong>Organisatorisch overzicht:<\/strong> Vat de zakelijke en IT-context samen.<\/li>\n \t<li><strong>Checklists met functionaliteiten:<\/strong> Specificeer de basis ITSM-functionaliteiten zoals incident-, probleem- en wijzigingsbeheer.<\/li>\n \t<li><strong>Integratie-eisen:<\/strong> Beschrijf de noodzakelijke integraties met monitoring-, asset management- en systemen van derden.<\/li>\n \t<li><strong>SLA en ondersteuning:<\/strong> Definieer de verwachtingen op het gebied van betrouwbaarheid en ondersteuning.<\/li>\n \t<li><strong>Scorematrix:<\/strong> Maak een evaluatiematrix, waarbij criteria zoals bruikbaarheid, kosten, compliance en de geschiktheid van de leverancier worden gewogen.<\/li>\n<\/ul>\nDe ITSM RFP-structuur van het model begeleidt de vergelijkende beoordeling van leveranciers en zorgt ervoor dat u geen kritieke behoeften over het hoofd ziet.\nVoor een praktische handleiding en een presentatie van het model, gaat u naar <a href=\"\" target=\"_blank\" rel=\"noopener\">deze handleiding<\/a>.\n\n<strong>Tips voor het aanpassen van uw ITSM RFP-model:<\/strong>\n<ul>\n \t<li>Pas de weging van de criteria aan voor regelgeving of zakelijke bijzonderheden.<\/li>\n \t<li>Voeg specifieke vragen toe over workflows, compliance of training van ITSM-gebruikers.<\/li>\n \t<li>Leg de culturele fit en de ondersteuning van change management vast.<\/li>\n<\/ul>\n<strong>Waarom een vragenlijst en een robuust beoordelingssysteem gebruiken voor ITSM-leveranciers?<\/strong>\nDeze aanpak vermindert vooroordelen en biedt een gedocumenteerd auditspoor tijdens de selectie van het ITSM-platform.\n\n<strong>Hoe helpt het Halo ITSM RFP-model bij het evalueren van ITSM-leveranciers?<\/strong>\nHet Halo ITSM RFP-model structureert uw leveranciersselectieproces door de zakelijke behoeften duidelijk te documenteren, de evaluatiecriteria te specificeren en een scorematrix te bieden, waardoor een eerlijke en objectieve vergelijking van ITSM-leveranciers mogelijk wordt in overeenstemming met de organisatiedoelstellingen.\n\n<strong>Externe referentie:<\/strong>\nVerken de <a href=\"https:\/\/haloitsm.com\/resources\/\" target=\"_blank\" rel=\"noopener\">offici\u00eble bronnen van het Halo ITSM RFP-model<\/a> en de <a href=\"https:\/\/www.axelos.com\/certifications\/itil-service-management\" target=\"_blank\" rel=\"noopener\">algemene ITIL-aankoophandleidingen<\/a>.\n\n<em>Alternatieve tekst van de visuele hulp:<\/em>\nScreenshot van een ingevuld Halo ITSM RFP-model: kolommen voor eisen, wegingen, antwoorden van leveranciers en beoordelingscijfers, waarbij een transparant en op criteria gebaseerd ITSM-selectieproces wordt benadrukt.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1de7616e elementor-widget elementor-widget-heading\" data-id=\"1de7616e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Belangrijkste vragen om aan ITSM-leveranciers te stellen in 2025<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26ebcc90 elementor-widget elementor-widget-text-editor\" data-id=\"26ebcc90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEen RFP ontwerpen of een leveranciersdemo organiseren? Hier zijn de <em>belangrijkste vragen om aan ITSM-leveranciers te stellen<\/em> voor uw evaluatiecriteria voor leveranciers en de vergelijking van tools:  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-795fec68 elementor-widget elementor-widget-heading\" data-id=\"795fec68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Essenti\u00eble vragen voor de ITSM RFP<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63cd7aaf elementor-widget elementor-widget-text-editor\" data-id=\"63cd7aaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Hoe ondersteunt u automatisering en analyses op basis van AI?<\/li>\n \t<li>Welke integraties zijn direct beschikbaar met monitoring-, asset- en samenwerkingstools?<\/li>\n \t<li>Hoe evolueert uw oplossing mee met de groei van het bedrijf over 3 tot 5 jaar?<\/li>\n \t<li>Welke industri\u00eble certificeringen (ISO 27001, SOC 2, FedRAMP) onderhoudt u? (<a href=\"https:\/\/www.goworkwize.com\/blog\/itsm-software-buying-guide\" target=\"_blank\" rel=\"noopener\">GoWorkWize<\/a>)<\/li>\n \t<li>Welke integratie, training en educatie van gebruikers biedt u?<\/li>\n \t<li>Wat is uw roadmap om hybride en werken op afstand mogelijk te maken?<\/li>\n<\/ul>\nZie ook: <a href=\"https:\/\/smcconsulting.be\/halo-itsm-implementation-partner-expert-deployment-rapid-success\" target=\"_blank\" rel=\"noopener\">handleiding voor de SMC Halo ITSM-implementatiepartner<\/a> om de waarde van demo&#8217;s en onderhandelingen te maximaliseren\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d98463 elementor-widget elementor-widget-heading\" data-id=\"5d98463\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Best practices voor follow-up\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20e149f elementor-widget elementor-widget-text-editor\" data-id=\"20e149f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Vraag om casestudy&#8217;s van automatisering\/AI in vergelijkbare industrie\u00ebn.<\/li>\n \t<li>Onderzoek de meetgegevens: incidentoplossingstijden, integratieduur, integratietijden.<\/li>\n \t<li>Vraag om succesverhalen van klanten.<\/li>\n \t<li>Bespreek SLA&#8217;s en escalatieprotocollen.<\/li>\n<\/ul>\nVoor een meer gedetailleerde RFP-checklist en een handleiding met vragen, verwijzen wij u naar de <a href=\"\" target=\"_blank\" rel=\"noopener\">SMC RFP-gids<\/a>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dd20f3 elementor-widget elementor-widget-heading\" data-id=\"5dd20f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Documentatie en beoordeling van reacties van leveranciers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-393bf1d elementor-widget elementor-widget-text-editor\" data-id=\"393bf1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Registreer de antwoorden in uw ITSM RFP-scorematrix.<\/li><li>Evalueer objectief de transparantie, documentatie en bereidheid tot personalisatie van de leverancier.<\/li><li>Evalueer de &#8220;fit&#8221; met de cultuur van uw team en de gewenste communicatie.<\/li><\/ul><p><strong>Welke vragen moet u de ITSM-leveranciers stellen tijdens de selectie?<\/strong><br>De belangrijkste vragen die u aan ITSM-leveranciers moet stellen, zijn:<\/p><ul><li>Hoe ondersteunt uw platform AI en automatisering?<\/li><li>Welke integraties zijn direct beschikbaar?<\/li><li>Hoe ondersteunt u integratie en klant succes?<\/li><li>Welke veiligheidscertificeringen heeft uw oplossing?<\/li><li>Hoe faciliteert u hybride of remote personeel?<\/li><\/ul><p>(Bron: <a href=\"https:\/\/www.goworkwize.com\/blog\/itsm-software-buying-guide\" target=\"_blank\" rel=\"noopener\">GoWorkWize<\/a>)<\/p><p><strong>Externe bron:<\/strong><br>Vind meer ITSM RFP-vragen en interviewtips op de <a href=\"https:\/\/www.gartner.com\/en\/information-technology\/glossary\/itsm-it-service-management\" target=\"_blank\" rel=\"noopener\">Gartner ITSM Toolkit<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30c83ff elementor-widget elementor-widget-heading\" data-id=\"30c83ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integratie van real-world feedback: het belang van Halo ITSM-klantbeoordelingen\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33e465a elementor-widget elementor-widget-text-editor\" data-id=\"33e465a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGestructureerde evaluatie is essentieel, maar feedback van collega&#8217;s en gebruikers is net zo belangrijk. <em><a href=\"https:\/\/www.g2.com\/products\/haloitsm\/reviews\" target=\"_blank\" rel=\"noopener\">Halo ITSM-klantbeoordelingen<\/a><\/em> en andere ITSM-peer reviews kunnen cruciale real-world perspectieven bieden. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dd1566 elementor-widget elementor-widget-heading\" data-id=\"0dd1566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Waarom zou u ITSM-gebruikersfeedback overwegen bij de selectie van leveranciers?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c97293d elementor-widget elementor-widget-text-editor\" data-id=\"c97293d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Peer reviews weerspiegelen de daadwerkelijke klantervaring, niet alleen de marketing van de leverancier.<\/li>\n \t<li>Gedetailleerde feedback van ITSM-gebruikers onthult terugkerende sterke punten, zoals intu\u00eftieve ITSM-dashboards of een responsieve klantenservice.<\/li>\n \t<li>Zwakke punten, zoals complexe integraties of beperkte personalisatie, worden benadrukt en gevalideerd.<\/li>\n<\/ul>\nOm te zien hoe consulting professionals u helpen deze beoordelingen te interpreteren voor bruikbare resultaten, bezoekt u <a href=\"https:\/\/smcconsulting.be\/halo-itsm-consulting-services-expert-guide\" target=\"_blank\" rel=\"noopener\">Halo ITSM consulting services<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-281dea0 elementor-widget elementor-widget-heading\" data-id=\"281dea0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hoe Halo ITSM-klantbeoordelingen te gebruiken<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-292e34f elementor-widget elementor-widget-text-editor\" data-id=\"292e34f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Verzamel inzichten van beoordelingsplatforms zoals <a href=\"https:\/\/www.gartner.com\/reviews\/market\/it-service-management-tools\" target=\"_blank\" rel=\"noopener\">Gartner Peer Insights<\/a> en <a href=\"https:\/\/www.g2.com\/categories\/it-service-management-itsm\" target=\"_blank\" rel=\"noopener\">G2<\/a>.<\/li><li>Voorbeeld van wat de <a href=\"https:\/\/www.g2.com\/products\/haloitsm\/reviews\" target=\"_blank\" rel=\"noopener\">Halo ITSM-klantbeoordelingen<\/a> benadrukken:<ul><li><em>Sterke punten<\/em>: Intu\u00eftieve gebruikersinterface, automatisering, diepgaande integratieondersteuning.<\/li><li><em>Zwakke punten<\/em>: Leercurve voor personalisatie, integratiebeperkingen met bestaande tools.<\/li><\/ul><\/li><\/ul><p><strong>Best practice:<\/strong><br>Voeg peer reviews toe als een gewogen categorie in uw ITSM-evaluatiematrix, waarbij u gestructureerde evaluatie in evenwicht brengt met ITSM-klantfeedback.<\/p><p><strong>Hoe zouden ITSM-klantbeoordelingen de selectie van leveranciers moeten be\u00efnvloeden?<\/strong><br>ITSM-klantbeoordelingen onthullen de tevredenheid van gebruikers en de werkelijke sterke en zwakke punten van het platform. Integreer deze informatie door peer review scores te wegen in uw leveranciers evaluatieproces voor een meer uitgebreide en risicobewuste ITSM-selectie.  <\/p><p>Voor meer informatie over het integreren van peer reviews en referentiegesprekken in uw evaluatie, raadpleegt u <a href=\"https:\/\/smcconsulting.be\/halo-itsm-consulting-services-expert-guide\" target=\"_blank\" rel=\"noopener\">deze praktische bron<\/a><\/p><p><strong>Externe bron:<\/strong><br>Bekijk <a href=\"https:\/\/www.g2.com\/categories\/it-service-management-itsm\" target=\"_blank\" rel=\"noopener\">de ITSM-categorie van G2 voor echte gebruikersreviews<\/a>.<\/p><p><em>Alternatieve tekst voor de visuele hulp:<\/em><br>Grafiek die de gebruikersbeoordelingen van Halo ITSM vergelijkt op functies zoals bruikbaarheid, automatisering, klantenondersteuning en integratie, en de sterke punten en typische zorgen laat zien die in klantbeoordelingen worden geuit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27a6890d elementor-widget elementor-widget-heading\" data-id=\"27a6890d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusie en volgende stappen: stel uw shortlist van ITSM-leveranciers samen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c21c6af elementor-widget elementor-widget-text-editor\" data-id=\"6c21c6af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tHet succes van een ITSM-aanbesteding is gebaseerd op een rigoureuze selectie op basis van criteria. Het gebruik van solide <em>ITSM-leveranciers evaluatiecriteria<\/em>, gecombineerd met bronnen zoals het <a href=\"https:\/\/haloitsm.com\/resources\/\" target=\"_blank\" rel=\"noopener\">Halo ITSM RFP-model<\/a> en ge\u00efnformeerd door echte gebruikersfeedback van <a href=\"https:\/\/www.g2.com\/products\/haloitsm\/reviews\" target=\"_blank\" rel=\"noopener\">Halo ITSM-klantbeoordelingen<\/a>, garandeert de keuze van een schaalbare ITSM-tool die zakelijke flexibiliteit en veilige digitale transformatie ondersteunt.  \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6c315f elementor-widget elementor-widget-heading\" data-id=\"d6c315f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Concrete volgende stappen\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1da89b2 elementor-widget elementor-widget-text-editor\" data-id=\"1da89b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>Stel een cross-functioneel team samen:<\/strong> Betrek IT, operations, security, inkoop en HR.<\/li><li><strong>Stel uw RFP op:<\/strong> Gebruik tools zoals het <a href=\"https:\/\/haloitsm.com\/resources\/\" target=\"_blank\" rel=\"noopener\">Halo ITSM RFP-model<\/a> om duidelijke eisen en objectieve beoordeling te defini\u00ebren.<\/li><li><strong>Maak een voorselectie en demonstreer leveranciers:<\/strong> Vertrouw op uw gewogen criteria en uw ITSM-selectiechecklist.<br>Raadpleeg ook de gedetailleerde handleiding op <a href=\"https:\/\/smcconsulting.be\/halo-itsm-consulting-services-expert-guide\" target=\"_blank\" rel=\"noopener\">SMC Consulting<\/a><\/li><li><strong>Integreer peer feedback:<\/strong> Gebruik <a href=\"https:\/\/www.g2.com\/products\/haloitsm\/reviews\" target=\"_blank\" rel=\"noopener\">Halo ITSM-klantbeoordelingen<\/a> en andere bronnen om de geschiktheid te valideren.<\/li><li><strong>Maak een selectie op basis van bewijs:<\/strong> Documenteer uw proces om de transparantie en de duurzaamheid van uw investering in het ITSM-platform te waarborgen.<\/li><\/ol><p><strong>Wat zijn de volgende stappen na het defini\u00ebren van de evaluatiecriteria voor ITSM-leveranciers?<\/strong><br>Na het defini\u00ebren van de evaluatiecriteria voor ITSM-leveranciers, stelt u een cross-functioneel team samen, stelt u een gestructureerde RFP op (met behulp van tools zoals het Halo ITSM RFP-model), maakt u een voorselectie en demonstreert u leveranciers, integreert u klantbeoordelingen en maakt u een selectie op basis van bewijs.<\/p><p><br>Voor een uitgebreid actieplan en checklists, raadpleegt u <a href=\"\" target=\"_blank\" rel=\"noopener\">deze bron<\/a><br>(Bronnen: <a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">CloudNuro<\/a>, <a href=\"https:\/\/thectoclub.com\/tools\/best-itsm-tools\/\" target=\"_blank\" rel=\"noopener\">The CTO Club<\/a>, <a href=\"https:\/\/www.goworkwize.com\/blog\/itsm-software-buying-guide\" target=\"_blank\" rel=\"noopener\">GoWorkWize<\/a>)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0204c3c elementor-widget elementor-widget-heading\" data-id=\"0204c3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Aanvullende lectuur en bronnen\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-614f12a elementor-widget elementor-widget-text-editor\" data-id=\"614f12a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li><a href=\"https:\/\/haloitsm.com\/resources\/\" target=\"_blank\" rel=\"noopener\">Download het Halo ITSM RFP-model<\/a><\/li>\n \t<li><a href=\"https:\/\/www.g2.com\/products\/haloitsm\/reviews\" target=\"_blank\" rel=\"noopener\">Bekijk de Halo ITSM-klantbeoordelingen<\/a><\/li>\n \t<li><a href=\"https:\/\/www.goworkwize.com\/blog\/itsm-software-buying-guide\" target=\"_blank\" rel=\"noopener\">Uitgebreide gids voor ITSM-selectie en -aankoop (GoWorkWize)<\/a><\/li>\n \t<li><a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">Belangrijkste functies om naar te zoeken in een ITSM-oplossing in 2025 (CloudNuro)<\/a><\/li>\n \t<li><a href=\"https:\/\/thectoclub.com\/tools\/best-itsm-tools\/\" target=\"_blank\" rel=\"noopener\">Vergelijking van ITSM-tools 2025 (The CTO Club)<\/a><\/li>\n \t<li><a href=\"\" target=\"_blank\" rel=\"noopener\">Evaluatiecriteria voor ITSM-leveranciers: RFP-gids en toolselectie 2025<\/a><\/li>\n \t<li><a href=\"https:\/\/smcconsulting.be\/halo-itsm-consulting-services-expert-guide\" target=\"_blank\" rel=\"noopener\">Halo ITSM-consultingservices: deskundige begeleiding voor ITSM-excellentie<\/a><\/li>\n \t<li><a href=\"https:\/\/smcconsulting.be\/halo-itsm-implementation-partner-expert-deployment-rapid-success\" target=\"_blank\" rel=\"noopener\">Halo ITSM-implementatiepartner: deskundige implementatie en snel succes<\/a><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-168d97c5 elementor-widget elementor-widget-heading\" data-id=\"168d97c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11840ea8 faq-ITSM elementor-widget elementor-widget-accordion\" data-id=\"11840ea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2931\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2931\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Wat is een lijst met evaluatiecriteria voor ITSM-leveranciers?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2931\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2931\"><p>Een lijst met evaluatiecriteria voor ITSM-leveranciers is een gestructureerde lijst van functionele, technische en ondersteuningseisen die wordt gebruikt om softwareleveranciers te vergelijken en te evalueren tijdens het selectieproces van ITSM-tools.<br \/>Bekijk voorbeelden van checklists en modellen in <a href=\"\" target=\"_blank\" rel=\"noopener\">deze gids<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2932\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2932\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Hoe ondersteunen ITSM-tools de digitale transformatie in 2025?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2932\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2932\"><p>Moderne ITSM-tools in 2025 ondersteunen de digitale transformatie door workflows te automatiseren, native cloud-operaties mogelijk te maken, te integreren met bedrijfssystemen en analyses te leveren voor continue serviceverbetering.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2933\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2933\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Zijn ITSM-klantbeoordelingen van collega's betrouwbaar voor de selectie van leveranciers?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2933\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2933\"><p>Ja, goed verzamelde ITSM-gebruikersfeedback van gerenommeerde platforms (zoals G2 of Gartner Peer Insights) kan op betrouwbare wijze de sterke punten en problemen van het platform onthullen, waardoor het een waardevol onderdeel is van het ITSM-selectieproces.<br \/>Professioneel advies over het gebruik van klantbeoordelingen bij de besluitvorming: <a href=\"https:\/\/smcconsulting.be\/halo-itsm-consulting-services-expert-guide\" target=\"_blank\" rel=\"noopener\">SMC Consulting<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2934\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2934\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Waarom stappen MKB-bedrijven over van ServiceNow naar alternatieven zoals Halo ITSM?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2934\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2934\"><p>MKB-bedrijven stappen over op Halo ITSM om IT-activiteiten te vereenvoudigen, kosten te verlagen en een oplossing te krijgen die is afgestemd op hun grootte &#8211; zonder de complexiteit of overtollige uitgaven van ServiceNow.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2935\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2935\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is Halo ITSM goedkoper dan ServiceNow voor het MKB?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2935\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2935\"><p>Ja, Halo ITSM is over het algemeen veel betaalbaarder voor het MKB dankzij transparante prijzen, terwijl de bedrijfsgerichte aanpak van ServiceNow leidt tot hogere en vaak onvoorspelbare kosten.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2936\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2936\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Kan ServiceNow integreren met Halo ITSM?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2936\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2936\"><p>Ja, ServiceNow en Halo ITSM kunnen integreren met behulp van API&#8217;s en standaardconnectoren, waardoor gegevensuitwisseling of hybride workflows mogelijk zijn &#8211; hoewel de integraties van Halo over het algemeen eenvoudiger te configureren en te beheren zijn voor het MKB.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2937\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2937\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span 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het migratieproces van ServiceNow naar Halo ITSM?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2937\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2937\"><p>&#8211; Analyseer de huidige omgeving en breng de behoeften in kaart<br \/>&#8211; Exporteer gegevens uit ServiceNow<br \/>&#8211; Importeer en configureer in Halo ITSM<br \/>&#8211; Train het personeel<br \/>&#8211; Voer een gefaseerde implementatie uit en valideer het succes<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Wat is een lijst met evaluatiecriteria voor ITSM-leveranciers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Een lijst met evaluatiecriteria voor ITSM-leveranciers is een gestructureerde lijst van functionele, technische en ondersteuningseisen die 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Essayez-le et am\u00e9liorez vos services IT d\u00e8s maintenant !":null,"_wp_old_slug":null,"_edit_lock":null,"_eael_post_view_count":"1618","_wp_trash_meta_status":null,"_wp_trash_meta_time":null,"_elementor_template_type":"wp-post","_elementor_edit_mode":"builder","_elementor_version":"3.32.5","_elementor_pro_version":null,"_wp_page_template":"default","_elementor_page_settings":{"eael_ext_toc_title":"Table of Contents"},"_elementor_data":"[{\"id\":\"3f02fc63\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":false,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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transformatie.<\\\/li>\\n<li>Bronnen zoals het <a href=\\\"https:\\\/\\\/haloitsm.com\\\/resources\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Halo ITSM RFP-model<\\\/a> en de <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Gids voor evaluatiecriteria voor ITSM-leveranciers<\\\/a> vereenvoudigen de aanschaf en verminderen het verwaarlozen van kritieke eisen.<\\\/li>\\n<li>De integratie van <a href=\\\"https:\\\/\\\/www.g2.com\\\/products\\\/haloitsm\\\/reviews\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Halo ITSM-klantbeoordelingen<\\\/a> en feedback maakt uw selectieproces robuust en evidence-based.<\\\/li>\\n<li>Uw evaluatie moet niet alleen de basis ITSM-functionaliteiten behandelen, maar ook <em>integratie, automatisering, gebruikerservaring, compliance<\\\/em> en de daadwerkelijke kwaliteit van de ondersteuning.<\\\/li>\\n<\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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2025\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"3f34215d\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Aan de vooravond van 2025 worden organisaties geconfronteerd met een dynamisch landschap van IT-servicebeheer (ITSM), gevormd door de snelle ontwikkelingen in AI, native cloudoplossingen en gedistribueerde personeelsbestanden. De selectie van het juiste ITSM-platform is nu een cruciale strategische beslissing, die de productiviteit, compliance en het succes van de digitale transformatie be\\u00efnvloedt. Deze <em><a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">gids voor 2025 voor het kiezen van een ITSM-tool<\\\/a><\\\/em> voorziet IT-teams, inkoopafdelingen en cross-functionele teams van een stapsgewijze aanpak om de <em>evaluatiecriteria voor ITSM-leveranciers<\\\/em> te benutten. Rigoureuze evaluatieprocessen helpen om technologie af te stemmen op de zakelijke behoeften en risico's te beperken tijdens de ITSM-aanschaf en het RFP-proces.    <\\\/p><p><strong>Waarom zijn evaluatiecriteria voor ITSM-leveranciers belangrijk in 2025?<\\\/strong><br>De evaluatiecriteria voor ITSM-leveranciers zijn essentieel in 2025 omdat ze organisaties helpen om softwareleveranciers methodisch te evalueren aan de hand van veranderende eisen, zoals de adoptie van AI, ondersteuning van werken op afstand en native cloudtechnologie\\u00ebn, waardoor teams de ITSM-tool kunnen selecteren die de productiviteit en digitale transformatie het beste stimuleert.<br>(Bron: <a href=\\\"https:\\\/\\\/www.cloudnuro.ai\\\/blog\\\/key-features-to-look-for-in-an-itsm-solution-in-2025\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">CloudNuro<\\\/a>, <a href=\\\"https:\\\/\\\/www.goworkwize.com\\\/blog\\\/itsm-software-buying-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">GoWorkWize<\\\/a>)<\\\/p><p>Voor meer informatie over het belang van het defini\\u00ebren en volgen van evaluatiecriteria voor leveranciers voor het succes van het ITSM-platform, kunt u <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">deze bron<\\\/a> raadplegen.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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belang\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"3620e8b8\",\"elType\":\"widget\",\"settings\":{\"title\":\"Wat betekenen 'evaluatiecriteria voor ITSM-leveranciers'?\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"66f89f82\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>De evaluatiecriteria voor ITSM-leveranciers zijn specifieke, vooraf gedefinieerde eisen en meetgegevens die worden gebruikt om ITSM-softwareleveranciers te evalueren en te vergelijken tijdens elk selectie- of acquisitieproces van ITSM-oplossingen. Deze criteria cre\\u00ebren een objectief en reproduceerbaar kader voor teams die het ITSM RFP-proces beheren of de analyse van leveranciers uitvoeren (<a href=\\\"https:\\\/\\\/infraon.io\\\/blog\\\/itsm-tool-evaluation-and-selection\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Infraon<\\\/a>, <a href=\\\"https:\\\/\\\/www.kodiakhub.com\\\/blog\\\/vendor-rating-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">KodiakHub<\\\/a>).  <\\\/p><p>Een gestructureerde aanpak van de beoordeling van leveranciers (met behulp van checklists met criteria, een beoordelingsmatrix en gewogen beoordelingen) ondersteunt rechtstreeks:<\\\/p><ul><li>Afstemming op de werkelijke ITSM-eisen van de organisatie.<br>Raadpleeg <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">deze uitgebreide gids<\\\/a> voor een diepgaandere analyse van de afstemming van eisen en criteria<\\\/li><li>Verantwoording bij aankoopbeslissingen.<\\\/li><li>Het verminderen van selectievooroordelen.<\\\/li><li>Een zinvolle vergelijking van ITSM-tools.<\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"77f9f5d4\",\"elType\":\"widget\",\"settings\":{\"title\":\"Wat zijn de belangrijkste evaluatiecriteria voor ITSM-leveranciers om te overwegen?\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"51b5413c\",\"elType\":\"widget\",\"settings\":{\"editor\":\"De belangrijkste evaluatiecriteria voor ITSM-leveranciers omvatten:\\n<ul>\\n \\t<li><strong>Basis ITSM-functionaliteiten:<\\\/strong> Incidentbeheer, probleembeheer, wijzigingsbeheer, servicecatalogus.<\\\/li>\\n \\t<li><strong>Schaalbaarheid en flexibiliteit:<\\\/strong> Mogelijkheid om zich aan te passen aan uw IT-servicebehoeften en toekomstige groei.<\\\/li>\\n \\t<li><strong>Integratiemogelijkheden:<\\\/strong> Native verbindingen met monitoringtools, CMDB, asset management en andere zakelijke applicaties.<\\\/li>\\n \\t<li><strong>Gebruikerservaring en gebruiksgemak van de interface:<\\\/strong> Is de ITSM-tool intu\\u00eftief, gemakkelijk en prettig in gebruik?<\\\/li>\\n \\t<li><strong>Ondersteuning voor automatisering en AI:<\\\/strong> Maakt de oplossing moderne en geautomatiseerde workflows mogelijk?<\\\/li>\\n \\t<li><strong>Beveiligings-\\\/compliancecertificeringen:<\\\/strong> Zoek naar ISO 27001-, SOC 2-, FedRAMP-accreditaties.<\\\/li>\\n \\t<li><strong>Klantenondersteuning en onboarding:<\\\/strong> Kwaliteit van de gebruikerstraining, ITSM-ondersteuning en trainingsbronnen van de leverancier.<\\\/li>\\n \\t<li><strong>Totale kosten van eigendom:<\\\/strong> Inclusief licentie-, ondersteunings-, aanpassings- en onderhoudskosten.\\n(Bronnen: <a href=\\\"https:\\\/\\\/infraon.io\\\/blog\\\/itsm-tool-evaluation-and-selection\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Infraon<\\\/a>, <a href=\\\"https:\\\/\\\/www.cloudnuro.ai\\\/blog\\\/key-features-to-look-for-in-an-itsm-solution-in-2025\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">CloudNuro<\\\/a>, <a href=\\\"https:\\\/\\\/www.kodiakhub.com\\\/blog\\\/vendor-rating-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">KodiakHub<\\\/a>)<\\\/li>\\n<\\\/ul>\\nAls u bezig bent met het defini\\u00ebren van uw eigen aangepaste lijst met ITSM-eisen, biedt <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">deze checklist met criteria<\\\/a> praktische lijsten om ervoor te zorgen dat alle kritieke functionaliteiten in aanmerking worden genomen.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"61314760\",\"elType\":\"widget\",\"settings\":{\"table_headings\":[{\"header_content_type\":\"row\",\"_id\":\"03265dd\"},{\"heading_text\":\"Criteria domein\",\"_id\":\"6f66aa1\"},{\"heading_text\":\"Voorbeeld meetgegevens\",\"_id\":\"76c8f63\"}],\"table_content\":[{\"content_type\":\"row\",\"_id\":\"48b4fbb\"},{\"cell_text\":\"Essenti\\u00eble functionaliteiten \",\"_id\":\"d19084f\"},{\"cell_text\":\"Incidentbeheer, wijzigingsbeheer, kennisbeheer\",\"_id\":\"d22bb49\"},{\"content_type\":\"row\",\"_id\":\"ad6c770\"},{\"cell_text\":\"Schaalbaarheid\",\"_id\":\"2ee326a\"},{\"cell_text\":\"Multi-site, multi-tenant, dynamische workflows\",\"_id\":\"703adbe\"},{\"content_type\":\"row\",\"_id\":\"f239397\"},{\"cell_text\":\"Integraties\",\"_id\":\"8117909\"},{\"cell_text\":\"Kant-en-klare connectoren, API, SSO, Active Directory\",\"_id\":\"dc50fd5\"},{\"content_type\":\"row\",\"_id\":\"bc2e7d2\"},{\"cell_text\":\"Gebruikerservaring\",\"_id\":\"47c486a\"},{\"cell_text\":\"Moderne interface, mobiele ondersteuning, toegankelijkheid\",\"_id\":\"fe345a0\"},{\"content_type\":\"row\",\"_id\":\"30ff809\"},{\"cell_text\":\"Automatisering\\\/AI \",\"_id\":\"600aab0\"},{\"cell_text\":\"Automatische ticketroutering, workflow-orkestratie\",\"_id\":\"03d55ca\"},{\"content_type\":\"row\",\"_id\":\"74269e4\"},{\"cell_text\":\"Beveiliging\\\/compliance \",\"_id\":\"1910367\"},{\"cell_text\":\"Wettelijke certificeringen, auditlogging\",\"_id\":\"dbb0236\"},{\"_id\":\"1600579\",\"content_type\":\"row\"},{\"_id\":\"90b4781\",\"cell_text\":\"Ondersteuning\\\/integratie\"},{\"_id\":\"a50939f\",\"cell_text\":\"Training, 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bronnen:<\\\/strong>\\nVoor meer informatie over het maken van een <em>lijst met ITSM-eisen<\\\/em> en het gebruik van evaluatiechecklists voor RFP's, kunt u de <a href=\\\"https:\\\/\\\/docs.haloitms.com\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">HaloITSM-documentatie<\\\/a> en de <a href=\\\"https:\\\/\\\/www.axelos.com\\\/certifications\\\/itil-service-management\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Functionaliteiten van het ITIL-framework<\\\/a> verkennen.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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evaluatiecriteria\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"161db760\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Het selecteren van een ITSM-tool in 2025 omvat het volgen van een gestructureerd selectieproces op basis van de nieuwste trends. Hier is een stapsgewijze handleiding voor het kiezen van een ITSM-tool in 2025:  \",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"3f32bba2\",\"elType\":\"widget\",\"settings\":{\"title\":\"Stap 1: planning en verzameling van eisen\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"33bda417\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li><strong>Betrek belanghebbenden:<\\\/strong> Verzamel input van IT, operations, security, HR, finance.<\\\/li>\\n \\t<li><strong>Definieer behoeften (2025-perspectief):<\\\/strong> Documenteer zakelijke doelstellingen\\u2014overweeg eisen voor werken op afstand, automatisering en native cloudondersteuning.<\\\/li>\\n \\t<li><strong>Specificeer essentieel versus wenselijk:<\\\/strong> Gebruik een checklist met ITSM-eisen.<\\\/li>\\n<\\\/ul>\\nRaadpleeg <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">deze expertgids<\\\/a> voor advies over het samenstellen van de eisen van belanghebbenden en het integreren ervan in een selectieproject.\\n\\nITSM-aankoopplanning, ITSM-integratie, evaluatie van eisen\\n<strong>Referentie:<\\\/strong> <a href=\\\"https:\\\/\\\/www.cloudnuro.ai\\\/blog\\\/key-features-to-look-for-in-an-itsm-solution-in-2025\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">CloudNuro<\\\/a>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"4123091f\",\"elType\":\"widget\",\"settings\":{\"title\":\"Stap 2: voorselectie van potenti\\u00eble ITSM-leveranciers\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"591e87a3\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li><strong>Bouw een gewogen scoremodel:<\\\/strong> Ken punten toe aan elk criterium op basis van de zakelijke prioriteit (bijvoorbeeld gebruikerservaring, AI-gereedheid, compliance).<\\\/li>\\n \\t<li><strong>Beoordeel de gereedheid voor de toekomst:<\\\/strong> Beoordeel leveranciers op modulariteit, automatiseringsvermogen, integratiebereik.<\\\/li>\\n<\\\/ul>\\nProfiteer van deskundig advies tijdens de voorselectiefase met praktische tips van <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-consulting-services-expert-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">SMC Consulting<\\\/a>.\\n<span style=\\\"color: #6c757d;\\\">Vergelijking van ITSM-tools, evaluatie van ITSM-oplossingen, shortlist van ITSM-leveranciers<\\\/span>\\n<strong>Referentie:<\\\/strong> <a href=\\\"https:\\\/\\\/thectoclub.com\\\/tools\\\/best-itsm-tools\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">The CTO Club<\\\/a>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"5cef2ff0\",\"elType\":\"widget\",\"settings\":{\"title\":\"Stap 3: demonstraties en proof of concept\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"3e309381\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li><strong>Vraag live demo's aan:<\\\/strong> Doorloop de belangrijkste workflows en selfserviceportals.<\\\/li>\\n \\t<li><strong>Test integraties:<\\\/strong> Controleer de compatibiliteit met monitoring-, asset discovery- en communicatietools.<\\\/li>\\n \\t<li><strong>Verzamel gebruikersfeedback:<\\\/strong> Betrek eindgebruikers bij pilottests.<\\\/li>\\n<\\\/ul>\\nOntdek hoe u kunt profiteren van een gekwalificeerde implementatiepartner voor proof of concepts, demonstraties en snelle implementatie met de <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-implementation-partner-expert-deployment-rapid-success\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Halo ITSM-services van SMC Consulting<\\\/a>.\\nEvaluatie van ITSM-software, training van ITSM-gebruikers, evaluatie van bruikbaarheid\\n<strong>Referentie:<\\\/strong> <a href=\\\"https:\\\/\\\/thectoclub.com\\\/tools\\\/best-itsm-tools\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">The CTO Club<\\\/a>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"2d7fda24\",\"elType\":\"widget\",\"settings\":{\"title\":\"Stap 4: besluitvorming en beoordeling\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"6d0eb27f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li><strong>Vul uw scorematrix in:<\\\/strong> Vergelijk elke leverancier objectief aan de hand van de <em>evaluatiecriteria voor ITSM-leveranciers<\\\/em>.<\\\/li>\\n \\t<li><strong>Houd rekening met kwantitatieve en kwalitatieve gegevens:<\\\/strong> RFP-antwoorden, demo's, peer reviews.<\\\/li>\\n<\\\/ul>\\nGebruik de gedetailleerde RFP-modellen en beoordelingsmethoden van <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">SMC Consulting<\\\/a> voor deze stap.\\nRFP-scoretabel, ITSM-evaluatiemetingen, objectieve selectie van leveranciers\\n<strong>Referentie:<\\\/strong> <a href=\\\"https:\\\/\\\/www.cloudnuro.ai\\\/blog\\\/key-features-to-look-for-in-an-itsm-solution-in-2025\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">CloudNuro<\\\/a>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"14aaba4d\",\"elType\":\"widget\",\"settings\":{\"title\":\"Stap 5: ITSM-tooltrends 2025 om op te nemen\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"449de8ec\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li>Platformen met zakelijke flexibiliteit die verder gaat dan alleen ticketbeheer.<\\\/li>\\n \\t<li>Ge\\u00fcnificeerd beheer van IT-assets en configuratiebeheer.<\\\/li>\\n \\t<li>Robuuste automatisering en AI-gestuurde workflows.<\\\/li>\\n \\t<li>Oplossingen die hybride en mondiale personeelsbestanden ondersteunen.<\\\/li>\\n<\\\/ul>\\n<em>Voorbeeld van criterium:<\\\/em>\\n\\\"De oplossing biedt een no-code workflowontwerper en voorspellende ticketclassificatie door AI.\\\"\\n\\n<strong>Referentie:<\\\/strong> <a href=\\\"https:\\\/\\\/www.cloudnuro.ai\\\/blog\\\/key-features-to-look-for-in-an-itsm-solution-in-2025\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">CloudNuro<\\\/a>\\n\\n<em>Alternatieve tekst van de visuele hulp:<\\\/em>\\nProcesdiagram dat het 5-stappen selectieproces voor ITSM-tools voor 2025 laat zien: planning, voorselectie, demonstratie, beoordeling en trendanalyse, waarbij de evaluatiecriteria voor ITSM-leveranciers zijn opgenomen.\\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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2025?\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"e0c1f31\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ol>\\n \\t<li>Definieer zakelijke eisen en gewenste resultaten.\\nZie ook de <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-consulting-services-expert-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">expertgids<\\\/a> voor stapsgewijze selectie en procesondersteuning.<\\\/li>\\n \\t<li>Zoek en selecteer leveranciers die AI, automatisering en hybride werken ondersteunen.<\\\/li>\\n \\t<li>Voer demo's of proof of concepts uit om de bruikbaarheid en integraties te evalueren.<\\\/li>\\n \\t<li>Beoordeel elke oplossing aan de hand van vooraf gedefinieerde evaluatiecriteria.<\\\/li>\\n \\t<li>Overweeg de reputatie van de leverancier en klantbeoordelingen.\\n(Bronnen: <a href=\\\"https:\\\/\\\/www.cloudnuro.ai\\\/blog\\\/key-features-to-look-for-in-an-itsm-solution-in-2025\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">CloudNuro<\\\/a>, <a href=\\\"https:\\\/\\\/thectoclub.com\\\/tools\\\/best-itsm-tools\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">The CTO Club<\\\/a>)<\\\/li>\\n<\\\/ol>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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Het <em><a href=\\\"https:\\\/\\\/haloitsm.com\\\/resources\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Halo ITSM RFP-model<\\\/a><\\\/em> biedt een uitgebreid kader voor het vastleggen van zakelijke eisen, het defini\\u00ebren van transparante <em>evaluatiecriteria voor ITSM-leveranciers<\\\/em> en het toepassen van een objectieve ITSM-beoordelingsrubriek.  \\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"71764888\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li><strong>Organisatorisch overzicht:<\\\/strong> Vat de zakelijke en IT-context samen.<\\\/li>\\n \\t<li><strong>Checklists met functionaliteiten:<\\\/strong> Specificeer de basis ITSM-functionaliteiten zoals incident-, probleem- en wijzigingsbeheer.<\\\/li>\\n \\t<li><strong>Integratie-eisen:<\\\/strong> Beschrijf de noodzakelijke integraties met monitoring-, asset management- en systemen van derden.<\\\/li>\\n \\t<li><strong>SLA en ondersteuning:<\\\/strong> Definieer de verwachtingen op het gebied van betrouwbaarheid en ondersteuning.<\\\/li>\\n \\t<li><strong>Scorematrix:<\\\/strong> Maak een evaluatiematrix, waarbij criteria zoals bruikbaarheid, kosten, compliance en de geschiktheid van de leverancier worden gewogen.<\\\/li>\\n<\\\/ul>\\nDe ITSM RFP-structuur van het model begeleidt de vergelijkende beoordeling van leveranciers en zorgt ervoor dat u geen kritieke behoeften over het hoofd ziet.\\nVoor een praktische handleiding en een presentatie van het model, gaat u naar <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">deze handleiding<\\\/a>.\\n\\n<strong>Tips voor het aanpassen van uw ITSM RFP-model:<\\\/strong>\\n<ul>\\n \\t<li>Pas de weging van de criteria aan voor regelgeving of zakelijke bijzonderheden.<\\\/li>\\n \\t<li>Voeg specifieke vragen toe over workflows, compliance of training van ITSM-gebruikers.<\\\/li>\\n \\t<li>Leg de culturele fit en de ondersteuning van change management vast.<\\\/li>\\n<\\\/ul>\\n<strong>Waarom een vragenlijst en een robuust beoordelingssysteem gebruiken voor ITSM-leveranciers?<\\\/strong>\\nDeze aanpak vermindert vooroordelen en biedt een gedocumenteerd auditspoor tijdens de selectie van het ITSM-platform.\\n\\n<strong>Hoe helpt het Halo ITSM RFP-model bij het evalueren van ITSM-leveranciers?<\\\/strong>\\nHet Halo ITSM RFP-model structureert uw leveranciersselectieproces door de zakelijke behoeften duidelijk te documenteren, de evaluatiecriteria te specificeren en een scorematrix te bieden, waardoor een eerlijke en objectieve vergelijking van ITSM-leveranciers mogelijk wordt in overeenstemming met de organisatiedoelstellingen.\\n\\n<strong>Externe referentie:<\\\/strong>\\nVerken de <a href=\\\"https:\\\/\\\/haloitsm.com\\\/resources\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">offici\\u00eble bronnen van het Halo ITSM RFP-model<\\\/a> en de <a href=\\\"https:\\\/\\\/www.axelos.com\\\/certifications\\\/itil-service-management\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">algemene ITIL-aankoophandleidingen<\\\/a>.\\n\\n<em>Alternatieve tekst van de visuele hulp:<\\\/em>\\nScreenshot van een ingevuld Halo ITSM RFP-model: kolommen voor eisen, wegingen, antwoorden van leveranciers en beoordelingscijfers, waarbij een transparant en op criteria gebaseerd ITSM-selectieproces wordt benadrukt.\\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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Hier zijn de <em>belangrijkste vragen om aan ITSM-leveranciers te stellen<\\\/em> voor uw evaluatiecriteria voor leveranciers en de vergelijking van tools:  \",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"795fec68\",\"elType\":\"widget\",\"settings\":{\"title\":\"Essenti\\u00eble vragen voor de ITSM RFP\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"63cd7aaf\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li>Hoe ondersteunt u automatisering en analyses op basis van AI?<\\\/li>\\n \\t<li>Welke integraties zijn direct beschikbaar met monitoring-, asset- en samenwerkingstools?<\\\/li>\\n \\t<li>Hoe evolueert uw oplossing mee met de groei van het bedrijf over 3 tot 5 jaar?<\\\/li>\\n \\t<li>Welke industri\\u00eble certificeringen (ISO 27001, SOC 2, FedRAMP) onderhoudt u? (<a href=\\\"https:\\\/\\\/www.goworkwize.com\\\/blog\\\/itsm-software-buying-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">GoWorkWize<\\\/a>)<\\\/li>\\n \\t<li>Welke integratie, training en educatie van gebruikers biedt u?<\\\/li>\\n \\t<li>Wat is uw roadmap om hybride en werken op afstand mogelijk te maken?<\\\/li>\\n<\\\/ul>\\nZie ook: <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-implementation-partner-expert-deployment-rapid-success\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">handleiding voor de SMC Halo ITSM-implementatiepartner<\\\/a> om de waarde van demo's en onderhandelingen te maximaliseren\\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 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10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"20e149f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li>Vraag om casestudy's van automatisering\\\/AI in vergelijkbare industrie\\u00ebn.<\\\/li>\\n \\t<li>Onderzoek de meetgegevens: incidentoplossingstijden, integratieduur, integratietijden.<\\\/li>\\n \\t<li>Vraag om succesverhalen van klanten.<\\\/li>\\n \\t<li>Bespreek SLA's en escalatieprotocollen.<\\\/li>\\n<\\\/ul>\\nVoor een meer gedetailleerde RFP-checklist en een handleiding met vragen, verwijzen wij u naar de <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">SMC RFP-gids<\\\/a>.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 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10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"393bf1d\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li>Registreer de antwoorden in uw ITSM RFP-scorematrix.<\\\/li><li>Evalueer objectief de transparantie, documentatie en bereidheid tot personalisatie van de leverancier.<\\\/li><li>Evalueer de \\\"fit\\\" met de cultuur van uw team en de gewenste communicatie.<\\\/li><\\\/ul><p><strong>Welke vragen moet u de ITSM-leveranciers stellen tijdens de selectie?<\\\/strong><br>De belangrijkste vragen die u aan ITSM-leveranciers moet stellen, zijn:<\\\/p><ul><li>Hoe ondersteunt uw platform AI en automatisering?<\\\/li><li>Welke integraties zijn direct beschikbaar?<\\\/li><li>Hoe ondersteunt u integratie en klant succes?<\\\/li><li>Welke veiligheidscertificeringen heeft uw oplossing?<\\\/li><li>Hoe faciliteert u hybride of remote personeel?<\\\/li><\\\/ul><p>(Bron: <a href=\\\"https:\\\/\\\/www.goworkwize.com\\\/blog\\\/itsm-software-buying-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">GoWorkWize<\\\/a>)<\\\/p><p><strong>Externe bron:<\\\/strong><br>Vind meer ITSM RFP-vragen en interviewtips op de <a href=\\\"https:\\\/\\\/www.gartner.com\\\/en\\\/information-technology\\\/glossary\\\/itsm-it-service-management\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Gartner ITSM Toolkit<\\\/a>.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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ITSM-klantbeoordelingen\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"33e465a\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Gestructureerde evaluatie is essentieel, maar feedback van collega's en gebruikers is net zo belangrijk. <em><a href=\\\"https:\\\/\\\/www.g2.com\\\/products\\\/haloitsm\\\/reviews\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Halo ITSM-klantbeoordelingen<\\\/a><\\\/em> en andere ITSM-peer reviews kunnen cruciale real-world perspectieven bieden. \\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"0dd1566\",\"elType\":\"widget\",\"settings\":{\"title\":\"Waarom zou u ITSM-gebruikersfeedback overwegen bij de selectie van leveranciers?\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"c97293d\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li>Peer reviews weerspiegelen de daadwerkelijke klantervaring, niet alleen de marketing van de leverancier.<\\\/li>\\n \\t<li>Gedetailleerde feedback van ITSM-gebruikers onthult terugkerende sterke punten, zoals intu\\u00eftieve ITSM-dashboards of een responsieve klantenservice.<\\\/li>\\n \\t<li>Zwakke punten, zoals complexe integraties of beperkte personalisatie, worden benadrukt en gevalideerd.<\\\/li>\\n<\\\/ul>\\nOm te zien hoe consulting professionals u helpen deze beoordelingen te interpreteren voor bruikbare resultaten, bezoekt u <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-consulting-services-expert-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Halo ITSM consulting services<\\\/a>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"281dea0\",\"elType\":\"widget\",\"settings\":{\"title\":\"Hoe Halo ITSM-klantbeoordelingen te gebruiken\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"292e34f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li>Verzamel inzichten van beoordelingsplatforms zoals <a href=\\\"https:\\\/\\\/www.gartner.com\\\/reviews\\\/market\\\/it-service-management-tools\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Gartner Peer Insights<\\\/a> en <a href=\\\"https:\\\/\\\/www.g2.com\\\/categories\\\/it-service-management-itsm\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">G2<\\\/a>.<\\\/li><li>Voorbeeld van wat de <a href=\\\"https:\\\/\\\/www.g2.com\\\/products\\\/haloitsm\\\/reviews\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Halo ITSM-klantbeoordelingen<\\\/a> benadrukken:<ul><li><em>Sterke punten<\\\/em>: Intu\\u00eftieve gebruikersinterface, automatisering, diepgaande integratieondersteuning.<\\\/li><li><em>Zwakke punten<\\\/em>: Leercurve voor personalisatie, integratiebeperkingen met bestaande tools.<\\\/li><\\\/ul><\\\/li><\\\/ul><p><strong>Best practice:<\\\/strong><br>Voeg peer reviews toe als een gewogen categorie in uw ITSM-evaluatiematrix, waarbij u gestructureerde evaluatie in evenwicht brengt met ITSM-klantfeedback.<\\\/p><p><strong>Hoe zouden ITSM-klantbeoordelingen de selectie van leveranciers moeten be\\u00efnvloeden?<\\\/strong><br>ITSM-klantbeoordelingen onthullen de tevredenheid van gebruikers en de werkelijke sterke en zwakke punten van het platform. Integreer deze informatie door peer review scores te wegen in uw leveranciers evaluatieproces voor een meer uitgebreide en risicobewuste ITSM-selectie.  <\\\/p><p>Voor meer informatie over het integreren van peer reviews en referentiegesprekken in uw evaluatie, raadpleegt u <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-consulting-services-expert-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">deze praktische bron<\\\/a><\\\/p><p><strong>Externe bron:<\\\/strong><br>Bekijk <a href=\\\"https:\\\/\\\/www.g2.com\\\/categories\\\/it-service-management-itsm\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">de ITSM-categorie van G2 voor echte gebruikersreviews<\\\/a>.<\\\/p><p><em>Alternatieve tekst voor de visuele hulp:<\\\/em><br>Grafiek die de gebruikersbeoordelingen van Halo ITSM vergelijkt op functies zoals bruikbaarheid, automatisering, klantenondersteuning en integratie, en de sterke punten en typische zorgen laat zien die in klantbeoordelingen worden geuit.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"27a6890d\",\"elType\":\"widget\",\"settings\":{\"title\":\"Conclusie en volgende stappen: stel uw shortlist van ITSM-leveranciers samen\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"6c21c6af\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Het succes van een ITSM-aanbesteding is gebaseerd op een rigoureuze selectie op basis van criteria. Het gebruik van solide <em>ITSM-leveranciers evaluatiecriteria<\\\/em>, gecombineerd met bronnen zoals het <a href=\\\"https:\\\/\\\/haloitsm.com\\\/resources\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Halo ITSM RFP-model<\\\/a> en ge\\u00efnformeerd door echte gebruikersfeedback van <a href=\\\"https:\\\/\\\/www.g2.com\\\/products\\\/haloitsm\\\/reviews\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Halo ITSM-klantbeoordelingen<\\\/a>, garandeert de keuze van een schaalbare ITSM-tool die zakelijke flexibiliteit en veilige digitale transformatie ondersteunt.  \\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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stappen\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"1da89b2\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ol><li><strong>Stel een cross-functioneel team samen:<\\\/strong> Betrek IT, operations, security, inkoop en HR.<\\\/li><li><strong>Stel uw RFP op:<\\\/strong> Gebruik tools zoals het <a href=\\\"https:\\\/\\\/haloitsm.com\\\/resources\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Halo ITSM RFP-model<\\\/a> om duidelijke eisen en objectieve beoordeling te defini\\u00ebren.<\\\/li><li><strong>Maak een voorselectie en demonstreer leveranciers:<\\\/strong> Vertrouw op uw gewogen criteria en uw ITSM-selectiechecklist.<br>Raadpleeg ook de gedetailleerde handleiding op <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-consulting-services-expert-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">SMC Consulting<\\\/a><\\\/li><li><strong>Integreer peer feedback:<\\\/strong> Gebruik <a href=\\\"https:\\\/\\\/www.g2.com\\\/products\\\/haloitsm\\\/reviews\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Halo ITSM-klantbeoordelingen<\\\/a> en andere bronnen om de geschiktheid te valideren.<\\\/li><li><strong>Maak een selectie op basis van bewijs:<\\\/strong> Documenteer uw proces om de transparantie en de duurzaamheid van uw investering in het ITSM-platform te waarborgen.<\\\/li><\\\/ol><p><strong>Wat zijn de volgende stappen na het defini\\u00ebren van de evaluatiecriteria voor ITSM-leveranciers?<\\\/strong><br>Na het defini\\u00ebren van de evaluatiecriteria voor ITSM-leveranciers, stelt u een cross-functioneel team samen, stelt u een gestructureerde RFP op (met behulp van tools zoals het Halo ITSM RFP-model), maakt u een voorselectie en demonstreert u leveranciers, integreert u klantbeoordelingen en maakt u een selectie op basis van bewijs.<\\\/p><p><br>Voor een uitgebreid actieplan en checklists, raadpleegt u <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">deze bron<\\\/a><br>(Bronnen: <a href=\\\"https:\\\/\\\/www.cloudnuro.ai\\\/blog\\\/key-features-to-look-for-in-an-itsm-solution-in-2025\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">CloudNuro<\\\/a>, <a href=\\\"https:\\\/\\\/thectoclub.com\\\/tools\\\/best-itsm-tools\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">The CTO Club<\\\/a>, <a href=\\\"https:\\\/\\\/www.goworkwize.com\\\/blog\\\/itsm-software-buying-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">GoWorkWize<\\\/a>)<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 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rel=\\\"noopener\\\">Belangrijkste functies om naar te zoeken in een ITSM-oplossing in 2025 (CloudNuro)<\\\/a><\\\/li>\\n \\t<li><a href=\\\"https:\\\/\\\/thectoclub.com\\\/tools\\\/best-itsm-tools\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Vergelijking van ITSM-tools 2025 (The CTO Club)<\\\/a><\\\/li>\\n \\t<li><a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Evaluatiecriteria voor ITSM-leveranciers: RFP-gids en toolselectie 2025<\\\/a><\\\/li>\\n \\t<li><a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-consulting-services-expert-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Halo ITSM-consultingservices: deskundige begeleiding voor ITSM-excellentie<\\\/a><\\\/li>\\n \\t<li><a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-implementation-partner-expert-deployment-rapid-success\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Halo ITSM-implementatiepartner: deskundige implementatie en snel succes<\\\/a><\\\/li>\\n<\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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