{"id":34676,"date":"2025-01-27T10:10:56","date_gmt":"2025-01-27T09:10:56","guid":{"rendered":"https:\/\/www.smcconsulting.be\/freshservice-ondersteuning-optimaliseer-uw-itsm\/"},"modified":"2025-12-22T08:14:10","modified_gmt":"2025-12-22T07:14:10","slug":"freshservice-ondersteuning-optimaliseer-uw-itsm","status":"publish","type":"post","link":"https:\/\/www.smcconsulting.be\/nl\/freshservice-ondersteuning-optimaliseer-uw-itsm\/","title":{"rendered":"Freshservice-ondersteuning: optimaliseer uw ITSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"34676\" class=\"elementor elementor-34676 elementor-28934\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30fefed e-flex e-con-boxed e-con e-parent\" data-id=\"30fefed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a15990 elementor-widget elementor-widget-text-editor\" data-id=\"0a15990\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGeschatte leestijd: 9 minuten\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d1060f elementor-widget elementor-widget-heading\" data-id=\"1d1060f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Freshservice-ondersteuning: optimaliseer uw ITSM\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-068e754 elementor-widget elementor-widget-heading\" data-id=\"068e754\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Freshservice begrijpen als complete ondersteuningsoplossing\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-facd12a elementor-widget elementor-widget-text-editor\" data-id=\"facd12a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.smcconsulting.be\/nl\/freshservice-de-essentiele-tool-voor-effectief-itsm-management\/\" rel=\"noreferrer noopener\">Freshservice<\/a> is ontworpen als een uitgebreide ondersteuningsoplossing die bedrijven een alles-in-\u00e9\u00e9n software biedt voor het beheren van IT-diensten. Met zijn robuuste functies en de mogelijkheid om te integreren met andere tools, stelt Freshservice bedrijven in staat om effici\u00ebnt te reageren op diverse klantverzoeken terwijl hoogwaardige IT-ondersteuning wordt gegarandeerd. Het helpt IT-teams ook bij het beheren van softwarebronnen, het automatiseren van processen en het optimaliseren van operaties voor verhoogde productiviteit.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1eb5c5a e-con-full e-flex e-con e-child\" data-id=\"1eb5c5a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d23aae6 e-con-full e-flex e-con e-child\" data-id=\"d23aae6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f605b27 elementor-widget elementor-widget-image\" data-id=\"f605b27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"1024\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/Transformation-Digitale-min-780x1024.webp\" class=\"attachment-large size-large wp-image-51648\" alt=\"Digitale transformatie\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/Transformation-Digitale-min-780x1024.webp 780w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/Transformation-Digitale-min-229x300.webp 229w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/Transformation-Digitale-min-768x1008.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/Transformation-Digitale-min.webp 1121w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27dfc20 e-con-full e-flex e-con e-child\" data-id=\"27dfc20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80bbb6a elementor-widget elementor-widget-heading\" data-id=\"80bbb6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Wilt u uw digitale transformatie versnellen?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b57cfe2 elementor-widget elementor-widget-text-editor\" data-id=\"b57cfe2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSMC Consulting biedt geavanceerde oplossingen die uw operaties automatiseren en uw klantbetrokkenheid versterken.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-597cfa5 elementor-widget elementor-widget-heading\" data-id=\"597cfa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Freshservice binnen het Freshworks-ecosysteem\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb2f290 elementor-widget elementor-widget-text-editor\" data-id=\"cb2f290\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.smcconsulting.be\/nl\/freshservice-de-essentiele-tool-voor-effectief-itsm-management\/\" rel=\"noreferrer noopener\">Freshservice<\/a> is een integraal onderdeel van het Freshworks-ecosysteem, dat een suite aanbiedt die is ontworpen om klant- en IT-servicebeheer te vereenvoudigen en te optimaliseren. Freshservice sluit aan bij deze algemene visie door een toegewijd IT-servicemanagement (ITSM) platform te bieden. Met naadloze <a href=\"https:\/\/www.smcconsulting.be\/nl\/integratie-van-freshdesk-en-freshservice-vereenvoudiging-van-ticket-en-servicebeheer\/\" rel=\"noreferrer noopener\">integratie<\/a> met andere Freshworks-tools zoals Freshdesk en Freshchat, stelt Freshservice bedrijven in staat om hun IT-diensten te beheren terwijl een consistente en verbonden klantervaring wordt gehandhaafd.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ed8f13 elementor-widget elementor-widget-heading\" data-id=\"0ed8f13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Het belang van ITSM in moderne bedrijven\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f42349 elementor-widget elementor-widget-text-editor\" data-id=\"8f42349\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In moderne bedrijven is IT service management (ITSM) cruciaal voor het waarborgen van optimale systeemprestaties en verhoogde eindgebruikerstevredenheid. <a href=\"https:\/\/www.smcconsulting.be\/nl\/freshservice-de-essentiele-tool-voor-effectief-itsm-management\/\" rel=\"noreferrer noopener\">Freshservice<\/a> biedt een uitgebreide oplossing die IT service management ondersteunt, waardoor IT-teams effici\u00ebnt problemen kunnen volgen, beheren en oplossen. Door het bieden van een <a href=\"https:\/\/www.smcconsulting.be\/nl\/freshservice-ticketing-efficient-beheer-van-servicetickets\/\" rel=\"noreferrer noopener\">ticketing<\/a>systeem, geautomatiseerde processen en integratiecapaciteiten <a href=\"https:\/\/www.smcconsulting.be\/nl\/integratie-van-freshdesk-en-freshservice-vereenvoudiging-van-ticket-en-servicebeheer\/\">, verbetert Freshservice<\/a> de productiviteit en verkort het de oplossingstijden, waardoor het bijdraagt aan de algehele bedrijfseffici\u00ebntie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a62e364 elementor-widget elementor-widget-heading\" data-id=\"a62e364\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">II. Belangrijkste functies van Freshservice voor effectieve IT-ondersteuning \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7165bcb elementor-widget elementor-widget-heading\" data-id=\"7165bcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Stroomlijn ticketbeheer en werkprocessen\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99575e9 elementor-widget elementor-widget-text-editor\" data-id=\"99575e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOm IT service management te verbeteren, biedt Freshservice effici\u00ebnte software om <a href=\"https:\/\/www.smcconsulting.be\/nl\/freshservice-ticketing-efficient-beheer-van-servicetickets\/\" rel=\"noreferrer noopener\">ticketbeheer<\/a> te stroomlijnen en workflows te optimaliseren. Met een intu\u00eftieve interface en geavanceerde functies kan het IT-team elke aanvraag in real-time volgen, interventies prioriteren en terugkerende taken automatiseren. Dit verkort niet alleen de responstijden maar zorgt ook voor meer klanttevredenheid door snelle en effici\u00ebnte verwerking van aanvragen te garanderen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9486c2 elementor-widget elementor-widget-heading\" data-id=\"f9486c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Geavanceerd ticketsysteem voor betere klantinteractie\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3d0a92 elementor-widget elementor-widget-text-editor\" data-id=\"f3d0a92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.smcconsulting.be\/nl\/freshservice-ticketing-efficient-beheer-van-servicetickets\/\" rel=\"noreferrer noopener\">Freshservice biedt een geavanceerd ticketbeheersysteem<\/a> dat de communicatie tussen IT-teams en klanten vergemakkelijkt. Met zijn intu\u00eftieve interface kunnen agents tickets volgen, snel reageren en hoogwaardige klantinteracties onderhouden. Prioriteitstracking en escalatiefuncties voor problemen zorgen ervoor dat elke aanvraag adequaat en op tijd wordt behandeld.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bffff59 elementor-widget elementor-widget-heading\" data-id=\"bffff59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Taken automatiseren voor verhoogde productiviteit van medewerkers\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d15b993 elementor-widget elementor-widget-text-editor\" data-id=\"d15b993\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Freshservice automatiseert veel repetitieve taken, zoals ticketcategorisatie, automatische toewijzingen en gestandaardiseerde reacties. Deze functies helpen agents zich te concentreren op complexere problemen, waardoor hun productiviteit verbetert en de handmatige werklast vermindert.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22e938f elementor-widget elementor-widget-heading\" data-id=\"22e938f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integratiemogelijkheden met andere tools\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2c1708 elementor-widget elementor-widget-text-editor\" data-id=\"f2c1708\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFreshservice biedt uitgebreide integratiemogelijkheden met andere software, zoals projectmanagementplatforms, berichtensystemen en samenwerkingstools. Deze integraties stellen het IT-team in staat om naadlozer te werken, met toegang tot alle informatie en gegevens die nodig zijn om problemen snel op te lossen. \n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d168d9b elementor-widget elementor-widget-image\" data-id=\"d168d9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"532\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/Capture-decran-2025-01-24-a-16.44.35.webp\" class=\"attachment-large size-large wp-image-52002\" alt=\"Freshservice-integratie automatisering AI SMC Consulting\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/Capture-decran-2025-01-24-a-16.44.35.webp 842w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/Capture-decran-2025-01-24-a-16.44.35-300x190.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/Capture-decran-2025-01-24-a-16.44.35-768x485.webp 768w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-723676a elementor-widget elementor-widget-heading\" data-id=\"723676a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">III. Vergelijking van Freshservice met Freshdesk en andere Freshworks-oplossingen \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-779997a elementor-widget elementor-widget-heading\" data-id=\"779997a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Verschillen tussen Freshservice en Freshdesk\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e41e5fc elementor-widget elementor-widget-text-editor\" data-id=\"e41e5fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.smcconsulting.be\/nl\/freshdesk-vs-freshservice\/\" rel=\"noreferrer noopener\">Freshdesk en Freshservice<\/a> zijn twee Freshworks-oplossingen die verschillende maar complementaire behoeften aanpakken. Freshdesk is specifiek ontworpen voor klantenondersteuning en biedt een robuuste tool voor het beheren van klantinteracties, tickets en feedback, terwijl Freshservice ITSM-gericht is en een uitgebreide oplossing biedt voor IT service management. Door Freshdesk te gebruiken voor klantenondersteuning en Freshservice voor IT-beheer, kunnen bedrijven profiteren van volledige dekking, waardoor naadloze afhandeling van klantaanvragen en effici\u00ebnte IT-ondersteuning wordt gegarandeerd.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24497b6 elementor-widget elementor-widget-heading\" data-id=\"24497b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Focus op ITSM versus klantenondersteuning\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8773ce8 elementor-widget elementor-widget-text-editor\" data-id=\"8773ce8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.smcconsulting.be\/nl\/freshservice-de-essentiele-tool-voor-effectief-itsm-management\/\" rel=\"noreferrer noopener\">Freshservice<\/a> richt zich primair op IT service management en biedt een tool die specifiek is ontworpen voor het beheren van IT-services, assets en incidenten. Daarentegen is Freshdesk gericht op klantenondersteuning en biedt functies die zich concentreren op het beheren van klantinteracties, <a href=\"https:\/\/www.smcconsulting.be\/nl\/freshservice-ticketing-efficient-beheer-van-servicetickets\/\" rel=\"noreferrer noopener\">ondersteuningstickets<\/a> en klantfeedback. Deze twee oplossingen kunnen samen worden gebruikt om uitgebreide IT- en klantenondersteuningsdekking te bieden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc51923 elementor-widget elementor-widget-heading\" data-id=\"cc51923\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Unieke kenmerken van Freshservice\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0257ef elementor-widget elementor-widget-text-editor\" data-id=\"a0257ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Freshservice onderscheidt zich dankzij zijn specifieke functies zoals IT asset management, geavanceerde automatisering voor IT-workflows en change- en incidentmanagementcapaciteiten. Deze functies stellen bedrijven in staat om hun IT-resources effici\u00ebnt te beheren en serviceonderbrekingen te minimaliseren.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5fcba2 elementor-widget elementor-widget-heading\" data-id=\"b5fcba2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IV. Verbeter klantcommunicatie en kennisbeheer \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-484eb72 elementor-widget elementor-widget-text-editor\" data-id=\"484eb72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.smcconsulting.be\/nl\/\" rel=\"noreferrer noopener\">SMC Consulting<\/a> is uw ideale partner voor het implementeren en beheren van Freshservice-oplossingen. Met onze software-expertise en IT-consultingdiensten helpen wij u het maximale uit elke functie te halen, waarbij wij ervoor zorgen dat uw teams worden getraind en ondersteund gedurende het gehele proces. Onze diensten omvatten Freshservice-integratie, workflowoptimalisatie en aanvraagbeheer om continue en effici\u00ebnte ondersteuning te garanderen.<\/p><p>Met de ondersteuning van <a href=\"https:\/\/www.smcconsulting.be\/nl\/\" rel=\"noreferrer noopener\">SMC Consulting<\/a> profiteert u van gepersonaliseerde begeleiding, van het analyseren van uw IT-infrastructuurbehoeften tot het bieden van technische assistentie om specifieke problemen op te lossen. Wij bieden op maat gemaakte oplossingen en hoogwaardige diensten om de continu\u00efteit van uw bedrijfs- en IT-activiteiten te waarborgen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a007ed0 elementor-widget elementor-widget-heading\" data-id=\"a007ed0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gebruik van het serviceportaal en de kennisbank\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cd873a elementor-widget elementor-widget-text-editor\" data-id=\"3cd873a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Het serviceportaal van Freshservice is ontworpen om een naadloze en intu\u00eftieve gebruikerservaring te bieden, waardoor klanten gemakkelijk toegang hebben tot nuttige bronnen en hun ondersteuningsverzoeken kunnen beheren. Gebruikers kunnen tickets indienen, de voortgang ervan volgen en de kennisbank raadplegen om veelvoorkomende problemen op te lossen. Dit helpt de oplossingstijden te verkorten en de gebruikerstevredenheid te verbeteren.  <\/p><p>Deze kennisbank is een centraal element van Freshservice, waarmee relevante informatie kan worden opgeslagen en georganiseerd die klanten en gebruikers kunnen gebruiken om problemen op te lossen. Door kennis te centraliseren, bevordert Freshservice een grotere autonomie van gebruikers en stelt het ondersteuningsteam in staat zich te concentreren op complexere problemen die directe interventie vereisen. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-354ddba elementor-widget elementor-widget-heading\" data-id=\"354ddba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gebruikers in staat stellen via selfservice-portalen\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc7b428 elementor-widget elementor-widget-text-editor\" data-id=\"fc7b428\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Het gebruikersportaal van Freshservice stelt klanten in staat om problemen zelfstandig op te lossen, waardoor de werklast voor IT-medewerkers wordt verminderd. Door eenvoudige toegang te bieden tot kennisbankartikelen, veelgestelde vragen en probleemoplossende bronnen, kunnen gebruikers snel antwoorden vinden op hun vragen zonder rechtstreeks contact op te nemen met de ondersteuning. Dit draagt bij aan een grotere klanttevredenheid en kortere wachttijden.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-093dd15 elementor-widget elementor-widget-heading\" data-id=\"093dd15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Een robuuste kennisbank opbouwen\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78fe58b elementor-widget elementor-widget-text-editor\" data-id=\"78fe58b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEen goed gestructureerde kennisbank is essentieel voor het verbeteren van ondersteuning. <a href=\"https:\/\/www.smcconsulting.be\/nl\/freshservice-de-essentiele-tool-voor-effectief-itsm-management\/\" rel=\"noreferrer noopener\">Freshservice<\/a> stelt u in staat om een kennisbank te cre\u00ebren, organiseren en onderhouden die zowel door IT-agents als eindgebruikers kan worden gebruikt. Door relevante informatie te centraliseren kan het ondersteuningsteam problemen sneller oplossen, terwijl gebruikers toegang hebben tot betrouwbare bronnen om hun eigen problemen op te lossen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7dc5e7c e-con-full e-flex e-con e-child\" data-id=\"7dc5e7c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-50735c2 e-con-full e-flex e-con e-child\" data-id=\"50735c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-608d129 elementor-widget elementor-widget-image\" data-id=\"608d129\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1017\" height=\"1024\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/freshservice-img-01-1017x1024-1.webp\" class=\"attachment-large size-large wp-image-52019\" alt=\"Freshservice\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/freshservice-img-01-1017x1024-1.webp 1017w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/freshservice-img-01-1017x1024-1-298x300.webp 298w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/freshservice-img-01-1017x1024-1-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/freshservice-img-01-1017x1024-1-768x773.webp 768w\" sizes=\"auto, (max-width: 1017px) 100vw, 1017px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3402940 e-con-full e-flex e-con e-child\" data-id=\"3402940\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e27db56 elementor-widget elementor-widget-heading\" data-id=\"e27db56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Krijg een gepersonaliseerde demo van Freshservice\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64bc3f6 elementor-widget elementor-widget-text-editor\" data-id=\"64bc3f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Als gecertificeerde Freshworks-partner begeleidt SMC Consulting u door de mogelijkheden van Freshservice ITSM.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69bf1e8 elementor-widget elementor-widget-heading\" data-id=\"69bf1e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">V. Maximaliseer de effici\u00ebntie en kwaliteit van ondersteuning met Freshservice\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eec6c85 elementor-widget elementor-widget-heading\" data-id=\"eec6c85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Verbeter de prestaties van medewerkers en de effici\u00ebntie van workflows\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75491d4 elementor-widget elementor-widget-text-editor\" data-id=\"75491d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Om de prestaties van agents te verbeteren, biedt Freshservice krachtige beheertools die <a href=\"https:\/\/www.smcconsulting.be\/nl\/de-belangrijkste-metrics-voor-het-evalueren-van-de-prestaties-van-een-itsm-systeem\/\" rel=\"noreferrer noopener\">belangrijke prestatie-indicatoren (KPI&#8217;s) volgen en meten<\/a>. Managers kunnen deze gegevens gebruiken om verbetergebieden te identificeren en gerichte ondersteuning aan agents te bieden. Bovendien minimaliseert het implementeren van geoptimaliseerde <a href=\"https:\/\/smcconsulting.be\/le-workflow-management\/\" rel=\"noreferrer noopener\">workflows<\/a> onderbrekingen terwijl het zorgt voor betere toewijzing van resources aan de meest kritieke taken.<\/p><p>Gebruikers kunnen zich dan concentreren op hoogwaardige problemen, dankzij verhoogde automatisering van repetitieve taken en verbeterde zichtbaarheid in hun workflows. Freshservice bevordert effectieve communicatie tussen teams en maakt snellere probleemoplossing mogelijk, wat resulteert in verbeterde ondersteuningskwaliteit en verhoogde klanttevredenheid. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-787e28a elementor-widget elementor-widget-heading\" data-id=\"787e28a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Workflowautomatisering en procesoptimalisatie\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d6e1fc elementor-widget elementor-widget-text-editor\" data-id=\"3d6e1fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Freshservice biedt workflowautomatiseringstools waarmee gebruikers tijd kunnen besparen en zich kunnen concentreren op activiteiten met hogere toegevoegde waarde. Processen zoals geautomatiseerde <a href=\"https:\/\/www.smcconsulting.be\/nl\/freshservice-ticketing-efficient-beheer-van-servicetickets\/\" rel=\"noreferrer noopener\">tickettoewijzing<\/a> en meldingen zorgen ervoor dat elke aanvraag effici\u00ebnt en prompt wordt behandeld. Dit draagt bij aan een algehele verbetering van de prestaties van agents en een hogere servicekwaliteit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d80de7 elementor-widget elementor-widget-heading\" data-id=\"8d80de7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Realtime samenwerkings- en communicatietools\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97e8833 elementor-widget elementor-widget-text-editor\" data-id=\"97e8833\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.smcconsulting.be\/nl\/freshservice-de-essentiele-tool-voor-effectief-itsm-management\/\">Freshservice<\/a> biedt real-time samenwerkingstools, zoals ge\u00efntegreerde chat en teamdiscussieruimtes, die de communicatie tussen gebruikers vergemakkelijken. Deze functies stellen teams in staat om consistenter samen te werken en problemen sneller op te lossen, waardoor effectieve samenwerking en betere co\u00f6rdinatie van inspanningen wordt bevorderd.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-051f103 e-con-full e-flex e-con e-child\" data-id=\"051f103\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14fd86c elementor-widget elementor-widget-heading\" data-id=\"14fd86c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Verbeter uw operationele effici\u00ebntie met onze op maat gemaakte digitale oplossingen!\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a23f436 elementor-widget elementor-widget-text-editor\" data-id=\"a23f436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bij SMC Consulting begrijpen wij dat elk bedrijf uniek is. Daarom bieden wij oplossingen op maat die zich perfect aanpassen aan uw specifieke behoeften. <\/p><p>Neem vandaag nog contact met ons op voor een gratis behoefteanalyse en begin uw reis naar operationele excellentie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7886976 elementor-widget elementor-widget-text-editor\" data-id=\"7886976\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/www.smcconsulting.be\/nl\/de-kracht-van-freshservice-ondersteuning-ontsluiten-een-uitgebreide-gids-voor-effectieve-itsm-oplossingen\/\">De kracht van Freshservice-ondersteuning ontsluiten: Een complete gids voor effectieve ITSM-oplossingen<\/a><\/li><li><a href=\"https:\/\/www.smcconsulting.be\/nl\/freshservice-de-essentiele-tool-voor-effectief-itsm-management\/\">Freshservice: het essenti\u00eble tool voor effectief ITSM-beheer<\/a><\/li><li><a href=\"https:\/\/www.smcconsulting.be\/nl\/freshservice-ticketing-efficient-beheer-van-servicetickets\/\">Freshservice ticketing: Effici\u00ebnt beheer van servicetickets<\/a><\/li><li><a href=\"https:\/\/www.smcconsulting.be\/nl\/wat-is-een-ticketing-tool\/\">Wat is een ticketing-tool?<\/a><\/li><li><a href=\"https:\/\/www.smcconsulting.be\/nl\/wat-is-itsm\/\">Wat is ITSM?<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Geschatte leestijd: 9 minuten Freshservice-ondersteuning: optimaliseer uw ITSM Freshservice begrijpen als complete ondersteuningsoplossing Freshservice is ontworpen als een uitgebreide ondersteuningsoplossing die bedrijven een alles-in-\u00e9\u00e9n software biedt voor het beheren van IT-diensten. 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Freshdesk is specifiek ontworpen voor klantenondersteuning en biedt een robuuste tool voor het beheren van klantinteracties, tickets en feedback, terwijl Freshservice ITSM-gericht is en een uitgebreide oplossing biedt voor IT service management. Door Freshdesk te gebruiken voor klantenondersteuning en Freshservice voor IT-beheer, kunnen bedrijven profiteren van volledige dekking, waardoor naadloze afhandeling van klantaanvragen en effici\\u00ebnte IT-ondersteuning wordt gegarandeerd.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"24497b6\",\"elType\":\"widget\",\"settings\":{\"title\":\"Focus op ITSM versus klantenondersteuning\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"8773ce8\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p><a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/nl\\\/freshservice-de-essentiele-tool-voor-effectief-itsm-management\\\/\\\" rel=\\\"noreferrer noopener\\\">Freshservice<\\\/a> richt zich primair op IT service management en biedt een tool die specifiek is ontworpen voor het beheren van IT-services, assets en incidenten. Daarentegen is Freshdesk gericht op klantenondersteuning en biedt functies die zich concentreren op het beheren van klantinteracties, <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/nl\\\/freshservice-ticketing-efficient-beheer-van-servicetickets\\\/\\\" rel=\\\"noreferrer noopener\\\">ondersteuningstickets<\\\/a> en klantfeedback. Deze twee oplossingen kunnen samen worden gebruikt om uitgebreide IT- en klantenondersteuningsdekking te bieden.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"cc51923\",\"elType\":\"widget\",\"settings\":{\"title\":\"Unieke kenmerken van Freshservice\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"a0257ef\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Freshservice onderscheidt zich dankzij zijn specifieke functies zoals IT asset management, geavanceerde automatisering voor IT-workflows en change- en incidentmanagementcapaciteiten. Deze functies stellen bedrijven in staat om hun IT-resources effici\\u00ebnt te beheren en serviceonderbrekingen te minimaliseren.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"b5fcba2\",\"elType\":\"widget\",\"settings\":{\"title\":\"IV. 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Met onze software-expertise en IT-consultingdiensten helpen wij u het maximale uit elke functie te halen, waarbij wij ervoor zorgen dat uw teams worden getraind en ondersteund gedurende het gehele proces. Onze diensten omvatten Freshservice-integratie, workflowoptimalisatie en aanvraagbeheer om continue en effici\\u00ebnte ondersteuning te garanderen.<\\\/p><p>Met de ondersteuning van <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/nl\\\/\\\" rel=\\\"noreferrer noopener\\\">SMC Consulting<\\\/a> profiteert u van gepersonaliseerde begeleiding, van het analyseren van uw IT-infrastructuurbehoeften tot het bieden van technische assistentie om specifieke problemen op te lossen. Wij bieden op maat gemaakte oplossingen en hoogwaardige diensten om de continu\\u00efteit van uw bedrijfs- en IT-activiteiten te waarborgen.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"a007ed0\",\"elType\":\"widget\",\"settings\":{\"title\":\"Gebruik van het serviceportaal en de kennisbank\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"3cd873a\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Het serviceportaal van Freshservice is ontworpen om een naadloze en intu\\u00eftieve gebruikerservaring te bieden, waardoor klanten gemakkelijk toegang hebben tot nuttige bronnen en hun ondersteuningsverzoeken kunnen beheren. Gebruikers kunnen tickets indienen, de voortgang ervan volgen en de kennisbank raadplegen om veelvoorkomende problemen op te lossen. Dit helpt de oplossingstijden te verkorten en de gebruikerstevredenheid te verbeteren.  <\\\/p><p>Deze kennisbank is een centraal element van Freshservice, waarmee relevante informatie kan worden opgeslagen en georganiseerd die klanten en gebruikers kunnen gebruiken om problemen op te lossen. Door kennis te centraliseren, bevordert Freshservice een grotere autonomie van gebruikers en stelt het ondersteuningsteam in staat zich te concentreren op complexere problemen die directe interventie vereisen. <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"354ddba\",\"elType\":\"widget\",\"settings\":{\"title\":\"Gebruikers in staat stellen via selfservice-portalen\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"fc7b428\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Het gebruikersportaal van Freshservice stelt klanten in staat om problemen zelfstandig op te lossen, waardoor de werklast voor IT-medewerkers wordt verminderd. Door eenvoudige toegang te bieden tot kennisbankartikelen, veelgestelde vragen en probleemoplossende bronnen, kunnen gebruikers snel antwoorden vinden op hun vragen zonder rechtstreeks contact op te nemen met de ondersteuning. 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Dit draagt bij aan een algehele verbetering van de prestaties van agents en een hogere servicekwaliteit.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"8d80de7\",\"elType\":\"widget\",\"settings\":{\"title\":\"Realtime samenwerkings- en communicatietools\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"97e8833\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/nl\\\/freshservice-de-essentiele-tool-voor-effectief-itsm-management\\\/\\\">Freshservice<\\\/a> biedt real-time samenwerkingstools, zoals ge\\u00efntegreerde chat en teamdiscussieruimtes, die de communicatie tussen gebruikers vergemakkelijken. 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Daarom bieden wij oplossingen op maat die zich perfect aanpassen aan uw specifieke behoeften. <\\\/p><p>Neem vandaag nog contact met ons op voor een gratis behoefteanalyse en begin uw reis naar operationele excellentie.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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