{"id":41115,"date":"2025-10-17T06:55:06","date_gmt":"2025-10-17T04:55:06","guid":{"rendered":"https:\/\/www.smcconsulting.be\/itsm-ai-voor-itsm\/"},"modified":"2026-04-10T15:31:28","modified_gmt":"2026-04-10T13:31:28","slug":"itsm-ai-voor-itsm","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/nl\/itsm-ai-voor-itsm\/","title":{"rendered":"AI voor ITSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41115\" class=\"elementor elementor-41115 elementor-41020\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-638159b hero-sec e-flex e-con-boxed e-con e-parent\" data-id=\"638159b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ace6a26 e-con-full e-flex e-con e-child\" data-id=\"ace6a26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccfbe6d elementor-widget elementor-widget-heading\" data-id=\"ccfbe6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#192BC2\">AI voor ITSM: Verminder ticketvolume,<\/span> automatiseer triage en los IT-problemen sneller op<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8dea5d semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"d8dea5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIT-servicedesks staan onder druk. Ticketvolumes groeien. Teams blijven even groot. Gebruikersverwachtingen stijgen. AI lost een gebrekkig ITSM-proces niet op, maar wanneer het correct wordt toegepast op een volwassen proces, verwijdert het de repetitieve werklast die uw team vertraagt en de servicekwaliteit verslechtert.    \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee745bc box-link elementor-widget elementor-widget-text-editor\" data-id=\"ee745bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSMC Consulting helpt IT-teams bij het integreren van AI in hun bestaande ITSM-workflows: intelligente triage, geautomatiseerde antwoorden, voorspellende incidentdetectie, AI-ondersteund kennisbeheer en spraakgestuurde ondersteuning die oproepen afhandelt zonder wachtrij. Onze ITIL v4-gecertificeerde consultants zorgen ervoor dat AI uw proces versterkt in plaats van het te omzeilen. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bd059d banner-btn elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"2bd059d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_2bd059d\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_2bd059d a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_2bd059d .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_2bd059d .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_2bd059d .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_2bd059d\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"https:\/\/www.smcconsulting.be\/nl\/plan-een-afspraak\/\" id=\"uc_blox_btn_group_elementor_2bd059d_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Boek een gratis AI voor ITSM-beoordeling<\/div>\n  <\/div>\n<\/a>\n<a class=\"elementor-repeater-item-1dadcd6 \" href=\"https:\/\/www.smcconsulting.be\/nl\/smc-consulting-itil-v4-gecertificeerde-engineers-itsm-consultancy-implementatie\/\" id=\"uc_blox_btn_group_elementor_2bd059d_item2\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Ontdek onze ITSM-consulting<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d70adf5 e-flex e-con-boxed e-con e-parent\" data-id=\"d70adf5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8670d1 e-transform elementor-widget elementor-widget-image\" data-id=\"c8670d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#scroll\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"62\" height=\"62\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Scroll-arrow.svg\" class=\"attachment-full size-full wp-image-62077\" alt=\"Partnerproducten | Scrollpijl\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1971f0 semi-bold elementor-widget elementor-widget-heading\" data-id=\"a1971f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wat betekent AI voor <strong>ITSM eigenlijk?<\/strong> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a502590 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a502590\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edbac99 box-link elementor-widget elementor-widget-text-editor\" data-id=\"edbac99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>AI voor ITSM verwijst naar de integratie van kunstmatige intelligentie-mogelijkheden in IT-servicemanagementprocessen om<br>repetitieve taken te automatiseren, de kwaliteit van besluitvorming te verbeteren en oplostijden te verkorten.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c793ad box-link elementor-widget elementor-widget-text-editor\" data-id=\"8c793ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Het is niet \u00e9\u00e9n enkele technologie. Het is een set mogelijkheden die wordt toegepast op specifieke punten in uw ITSM-workflows waar de menselijke inspanning <br>hoog is en de taak voorspelbaar genoeg is om betrouwbaar te automatiseren. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6388899 box-link elementor-widget elementor-widget-text-editor\" data-id=\"6388899\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDe meest impactvolle toepassingen zijn niet de meest complexe. Het automatisch classificeren en routeren van een binnenkomend ticket<br> op basis van de inhoud. Het tonen van het juiste kennisbankartikel op het moment dat een ticket wordt aangemaakt. Detecteren dat drie<br> incidenten in het afgelopen uur dezelfde hoofdoorzaak delen voordat een technicus het patroon heeft opgemerkt. Dit zijn de use cases<br> die de werklast verminderen en de SLA-naleving op schaal verbeteren.    \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c61a98a e-con-full e-flex e-con e-child\" data-id=\"c61a98a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-44dd65f e-con-full e-flex e-con e-child\" data-id=\"44dd65f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf25128 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"bf25128\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"688\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Does-AI-for-ITSM-Actually-Mean-Img.jpg\" class=\"attachment-full size-full wp-image-81045\" alt=\"Wat AI voor ITSM eigenlijk betekent - Afb\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Does-AI-for-ITSM-Actually-Mean-Img.jpg 1180w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Does-AI-for-ITSM-Actually-Mean-Img-300x175.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Does-AI-for-ITSM-Actually-Mean-Img-1024x597.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Does-AI-for-ITSM-Actually-Mean-Img-768x448.jpg 768w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4228b77 e-con-full box-border e-flex e-con e-child\" data-id=\"4228b77\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9008e4 box-link elementor-widget elementor-widget-text-editor\" data-id=\"c9008e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wat AI voor ITSM niet is:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73f12f3 elementor-align-start box-link Consulting-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"73f12f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Een vervanging voor ITIL v4-procesontwerp<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Een kortere weg om een slecht geconfigureerd ITSM-platform heen<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Een tool die werkt zonder schone, gestructureerde data erachter<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43f67b7 box-link elementor-widget elementor-widget-text-editor\" data-id=\"43f67b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAI versterkt wat er al is. Als uw <a href=\"\/incident-management\/\">incidentmanagementproces<\/a> goed gedefinieerd is en uw <a href=\"\/cmdb\/\">CMDB<\/a> accuraat is, maakt AI beide sneller. Als geen van beide aanwezig is, voegt AI complexiteit toe zonder waarde.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d4d38b platforms-support e-flex e-con-boxed e-con e-parent\" data-id=\"5d4d38b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d44eee5 semi-bold elementor-widget elementor-widget-heading\" data-id=\"d44eee5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Waar <strong>AI echte waarde cre\u00ebert in ITSM<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41984d1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"41984d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04744a6 e-con-full e-flex e-con e-child\" data-id=\"04744a6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3fe359a e-con-full e-flex e-con e-child\" data-id=\"3fe359a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a051ac elementor-widget elementor-widget-heading\" data-id=\"5a051ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Intelligente ticketclassificatie <br>en routering<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c32f03 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3c32f03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-278cdb4 box-link elementor-widget elementor-widget-text-editor\" data-id=\"278cdb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tInkomende tickets worden automatisch geclassificeerd op type, urgentie en de betreffende dienst, en vervolgens zonder handmatige tussenkomst naar het juiste team of de juiste agent gerouteerd. De nauwkeurigheid van de classificatie verbetert naarmate het model leert van opgeloste tickets. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21bdb37 box-link elementor-widget elementor-widget-text-editor\" data-id=\"21bdb37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDe impact is direct merkbaar:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbf40bd elementor-align-start box-link Consulting-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"dbf40bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Eliminatie van handmatige triage-wachtrijen<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Snellere toewijzing aan de juiste oplosgroep<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Consistente prioriteitstelling die menselijke subjectiviteit wegneemt<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Minder foutieve routeringen die L2- en L3-capaciteit verspillen<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab98178 e-con-full e-flex e-con e-child\" data-id=\"ab98178\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb2ab0e elementor-widget elementor-widget-image\" data-id=\"eb2ab0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"906\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Intelligent-Ticket-Classification-and-Routing.jpg\" class=\"attachment-full size-full wp-image-81072\" alt=\"Intelligente ticketclassificatie en routering\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Intelligent-Ticket-Classification-and-Routing.jpg 840w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Intelligent-Ticket-Classification-and-Routing-278x300.jpg 278w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Intelligent-Ticket-Classification-and-Routing-768x828.jpg 768w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e69ac2 e-con-full e-flex e-con e-child\" data-id=\"6e69ac2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b9db647 e-con-full e-flex e-con e-child\" data-id=\"b9db647\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1727f25 elementor-widget elementor-widget-heading\" data-id=\"1727f25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Geautomatiseerde eerstelijns <br>oplossing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc2761 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4dc2761\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e603065 box-link elementor-widget elementor-widget-text-editor\" data-id=\"e603065\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tVoor bekende, herhaalbare problemen lost AI tickets op zonder menselijke tussenkomst. Wachtwoordresets, toegangsaanvragen, software-ontgrendelingen, standaard configuratievragen. Dit zijn de tickets die een onevenredig groot deel van het L1-volume uitmaken en niets bijdragen aan de vaardigheidsontwikkeling van uw team.  \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-236e53c box-link elementor-widget elementor-widget-text-editor\" data-id=\"236e53c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Een volwassen, door AI ondersteunde servicedesk behaalt automatiseringspercentages van 40 tot 60% op L1-tickettypes, waardoor analisten de handen vrij hebben voor werk dat daadwerkelijk beoordelingsvermogen vereist.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b948ac2 e-con-full e-flex e-con e-child\" data-id=\"b948ac2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f1010c elementor-widget elementor-widget-image\" data-id=\"7f1010c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"638\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Reduced-misrouting-that-wastes-L2-and-L3-capacity.jpg\" class=\"attachment-full size-full wp-image-81077\" alt=\"Minder foutieve routeringen die L2- en L3-capaciteit verspillen\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Reduced-misrouting-that-wastes-L2-and-L3-capacity.jpg 840w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Reduced-misrouting-that-wastes-L2-and-L3-capacity-300x228.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Reduced-misrouting-that-wastes-L2-and-L3-capacity-768x583.jpg 768w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7402bf0 e-con-full e-flex e-con e-child\" data-id=\"7402bf0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d35ca4c e-con-full e-flex e-con e-child\" data-id=\"d35ca4c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c671939 elementor-widget elementor-widget-heading\" data-id=\"c671939\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">AI-ondersteund kennisbeheer <br><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b6f598 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7b6f598\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e531c4 box-link elementor-widget elementor-widget-text-editor\" data-id=\"7e531c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>AI brengt relevante <a href=\"https:\/\/www.smcconsulting.be\/nl\/selfservice-portaal\/\">knowledge base<\/a>-artikelen naar voren op het moment dat een ticket wordt aangemaakt, zowel voor de eindgebruiker in het self-serviceportaal als voor de agent die het ticket afhandelt. Het identificeert ook hiaten in de kennisbank door tickets te volgen die zijn opgelost zonder gekoppeld artikel. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faece5f box-link elementor-widget elementor-widget-text-editor\" data-id=\"faece5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Het resultaat is een kennisbank die actueel blijft zonder specifieke redactionele inspanning, en een servicedesk die meer tickets op L1-niveau oplost doordat agenten op het juiste moment over de juiste informatie beschikken.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f0ed43 e-con-full e-flex e-con e-child\" data-id=\"5f0ed43\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f0480a elementor-widget elementor-widget-image\" data-id=\"4f0480a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"696\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-Assisted-Knowledge-Management.jpg\" class=\"attachment-full size-full wp-image-81076\" alt=\"AI-ondersteund kennisbeheer\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-Assisted-Knowledge-Management.jpg 840w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-Assisted-Knowledge-Management-300x249.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-Assisted-Knowledge-Management-768x636.jpg 768w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b9f089 e-con-full e-flex e-con e-child\" data-id=\"5b9f089\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9439968 e-con-full e-flex e-con e-child\" data-id=\"9439968\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c71c0e elementor-widget elementor-widget-heading\" data-id=\"8c71c0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Voorspellende incidentdetectie<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32debc9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"32debc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69d1502 box-link elementor-widget elementor-widget-text-editor\" data-id=\"69d1502\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAI monitort eventstromen en telemetriegegevens om anomalie\u00ebn en degradatiepatronen te detecteren voordat ze incidenten worden die impact hebben op de gebruiker. Proactieve detectie verlaagt de MTTD, vermindert het incidentvolume en verschuift de servicedesk van reactief naar preventief. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed9a8c7 box-link elementor-widget elementor-widget-text-editor\" data-id=\"ed9a8c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Deze functionaliteit vereist integratie tussen uw monitoringtools en uw <a href=\"https:\/\/www.smcconsulting.be\/nl\/haloitsm-it-servicemanagement-tool\/\">ITSM-platform<\/a>, waarbij uw <a href=\"\/cmdb\/\">CMDB<\/a> de context van service-afhankelijkheden biedt die een ruwe melding omzet in een bruikbaar incidentdossier.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54cea62 e-con-full e-flex e-con e-child\" data-id=\"54cea62\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c74030c elementor-widget elementor-widget-image\" data-id=\"c74030c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"614\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Predictive-Incident-Detection.jpg\" class=\"attachment-full size-full wp-image-81075\" alt=\"Voorspellende incidentdetectie\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Predictive-Incident-Detection.jpg 840w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Predictive-Incident-Detection-300x219.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Predictive-Incident-Detection-768x561.jpg 768w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-444260d e-con-full e-flex e-con e-child\" data-id=\"444260d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d3f45dc e-con-full e-flex e-con e-child\" data-id=\"d3f45dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a837464 elementor-widget elementor-widget-heading\" data-id=\"a837464\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">AI-gestuurde impactanalyse van wijzigingen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b368803 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b368803\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ab20df box-link elementor-widget elementor-widget-text-editor\" data-id=\"0ab20df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voordat een wijziging wordt goedgekeurd, analyseert AI de <a href=\"\/cmdb\/\">CMDB<\/a>-afhankelijkheidskaart, de geschiedenis van gerelateerde incidenten en het patroon van eerdere soortgelijke wijzigingen om een risicoscore en een lijst met mogelijk getroffen services te genereren. CAB-leden nemen sneller betere beslissingen, met data in plaats van ervaring als primaire input. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6943819 box-link elementor-widget elementor-widget-text-editor\" data-id=\"6943819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dit is een van de meest onderbenutte AI-toepassingen in <a href=\"\/change-management\/\">change management<\/a> en een van de meest waardevolle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f33bc72 e-con-full e-flex e-con e-child\" data-id=\"f33bc72\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b197ef elementor-widget elementor-widget-image\" data-id=\"0b197ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"558\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-Powered-Change-Impact-Analysis.webp\" class=\"attachment-full size-full wp-image-81074\" alt=\"AI-gestuurde impactanalyse van wijzigingen\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-967cd7b e-con-full e-flex e-con e-child\" data-id=\"967cd7b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e5c1132 e-con-full e-flex e-con e-child\" data-id=\"e5c1132\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97b6dc9 elementor-widget elementor-widget-heading\" data-id=\"97b6dc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">AI-spraak en conversationele ondersteuning<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b3857a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8b3857a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d05647b box-link elementor-widget elementor-widget-text-editor\" data-id=\"d05647b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEen aanzienlijk deel van de IT-ondersteuningsverzoeken komt nog steeds telefonisch binnen. Traditionele benaderingen leiden deze oproepen naar een wachtrij. AI-spraak handelt deze direct af: de beller spreekt natuurlijk, de AI authentiseert hun identiteit, begrijpt het verzoek, onderneemt actie in het ITSM-platform en reageert in minder dan een seconde.  \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed12007 box-link elementor-widget elementor-widget-text-editor\" data-id=\"ed12007\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dit is niet langer experimenteel. Het wordt in productie gebruikt in IT-ondersteunings- en klantenserviceomgevingen in meerdere sectoren. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91f3b51 e-con-full e-flex e-con e-child\" data-id=\"91f3b51\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa162ae elementor-widget elementor-widget-image\" data-id=\"fa162ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"558\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-Voice-and-Conversational-Support.jpg\" class=\"attachment-full size-full wp-image-81073\" alt=\"AI-spraak en conversationele ondersteuning\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-Voice-and-Conversational-Support.jpg 840w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-Voice-and-Conversational-Support-300x199.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-Voice-and-Conversational-Support-768x510.jpg 768w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ccad69 e-flex e-con-boxed e-con e-parent\" data-id=\"3ccad69\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-13d3822 e-con-full e-flex e-con e-child\" data-id=\"13d3822\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6214bf elementor-widget elementor-widget-heading\" data-id=\"d6214bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AI in ITSM: De platformen waarmee wij werken<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff1f2ff box-link elementor-widget elementor-widget-text-editor\" data-id=\"ff1f2ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>AI-mogelijkheden zijn inmiddels standaard aanwezig in de toonaangevende ITSM-platformen. De wijze waarop deze worden geconfigureerd, ge\u00efntegreerd en beheerd, bepaalt of ze waarde toevoegen of ruis veroorzaken. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc0f8e8 e-con-full e-flex e-con e-child\" data-id=\"dc0f8e8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-069316c e-con-full e-flex e-con e-child\" data-id=\"069316c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efa6195 elementor-widget elementor-widget-image\" data-id=\"efa6195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"44\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-in-ITSM-HaloItsm.webp\" class=\"attachment-full size-full wp-image-81321\" alt=\"AI in ITSM - HaloItsm\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d02c567 elementor-widget elementor-widget-image\" data-id=\"d02c567\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"29\" height=\"6\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/arrow-right.svg\" class=\"attachment-full size-full wp-image-81318\" alt=\"pijl naar rechts\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88bcf42 box-link elementor-widget elementor-widget-text-editor\" data-id=\"88bcf42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tomvat door AI aangestuurde ticketclassificatie, gesuggereerde antwoorden en automatiseringsmogelijkheden die SMC Consulting configureert als onderdeel van elke HaloITSM-implementatie.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69c7e7e e-con-full e-flex e-con e-child\" data-id=\"69c7e7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-895137a elementor-widget elementor-widget-image\" data-id=\"895137a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"239\" height=\"49\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-in-ITSM-Freshservice.png\" class=\"attachment-full size-full wp-image-81320\" alt=\"AI in ITSM - Freshservice\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcf31ce elementor-widget elementor-widget-image\" data-id=\"bcf31ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"29\" height=\"6\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/arrow-right.svg\" class=\"attachment-full size-full wp-image-81318\" alt=\"pijl naar rechts\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e52cb2e box-link elementor-widget elementor-widget-text-editor\" data-id=\"e52cb2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>omvat Freddy AI, dat voorziet in ticket-samenvatting, gesuggereerde oplossingen, agent-assistentie en geautomatiseerde triage. SMC Consulting implementeert en optimaliseert Freddy AI als onderdeel van Freshservice-trajecten. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb05385 e-con-full e-flex e-con e-child\" data-id=\"eb05385\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63fe970 elementor-widget elementor-widget-image\" data-id=\"63fe970\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"113\" height=\"17\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-in-ITSM-Servicenow.svg\" class=\"attachment-full size-full wp-image-81319\" alt=\"AI in ITSM - ServiceNow\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-755eddf elementor-widget elementor-widget-image\" data-id=\"755eddf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"29\" height=\"6\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/arrow-right.svg\" class=\"attachment-full size-full wp-image-81318\" alt=\"pijl naar rechts\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd2915d box-link elementor-widget elementor-widget-text-editor\" data-id=\"fd2915d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>biedt een van de meest volwassen AI-functionaliteiten op de ITSM-markt: Now Intelligence omvat voorspellende intelligentie, een virtuele agent en op NLP gebaseerde zoekfuncties. SMC Consulting implementeert deze mogelijkheden als onderdeel<br>van <a href=\"https:\/\/www.smcconsulting.be\/nl\/servicenow-itsm\/\">ServiceNow ITSM<\/a>-projecten. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58c7611 box-link elementor-widget elementor-widget-text-editor\" data-id=\"58c7611\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNaast de systeemeigen AI van het platform integreren wij &#8216;best-of-breed&#8217; AI-tools daar waar deze functionaliteiten toevoegen die het platform niet standaard biedt.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ad20cc e-flex e-con-boxed e-con e-parent\" data-id=\"7ad20cc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa25d05 semi-bold elementor-widget elementor-widget-heading\" data-id=\"aa25d05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AurionAI: AI Voice en helpdesk-<strong>automatisering voor <br>ITSM-omgevingen<\/strong> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56dae63 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"56dae63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8df385c box-link elementor-widget elementor-widget-text-editor\" data-id=\"8df385c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.aurionai.net\" target=\"_blank\" rel=\"noopener\">AurionAI<\/a> is een onafhankelijk AI-platform waarmee SMC Consulting samenwerkt. Het biedt mogelijkheden die verder gaan dan <br>wat de AI van standaard ITSM-platformen doorgaans afhandelt. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0805d5b box-link elementor-widget elementor-widget-text-editor\" data-id=\"0805d5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAurionAI zet \u00e9\u00e9n enkele AI-agent in voor alle supportkanalen:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b453b8a e-con-full e-flex e-con e-child\" data-id=\"b453b8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0f730aa e-con-full e-flex e-con e-child\" data-id=\"0f730aa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff7517d elementor-position-left elementor-position-left elementor-vertical-align-middle elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"ff7517d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-Voice.svg\" class=\"attachment-full size-full wp-image-81141\" alt=\"AI Voice\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">AI Voice<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dafe820 box-link elementor-widget elementor-widget-text-editor\" data-id=\"dafe820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tbehandelt inkomende telefoongesprekken met een latentie van minder dan een seconde. De agent authenticeert de beller, begrijpt het verzoek, onderneemt actie via 31 ITSM-toolintegraties via het MCP-protocol en antwoordt op een natuurlijke wijze in 11 talen. Geen keuzemenu. Geen wachtrij. Geen wachtmuziek.    \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2336fd5 e-con-full e-flex e-con e-child\" data-id=\"2336fd5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-752cd14 elementor-position-left elementor-position-left elementor-vertical-align-middle elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"752cd14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-Chat-Widget-1.svg\" class=\"attachment-full size-full wp-image-81140\" alt=\"AI Chat-widget\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">AI Chat-widget<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a899695 box-link elementor-widget elementor-widget-text-editor\" data-id=\"a899695\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\thandelt real-time chat af op elke website of intranet, met automatische ticketcreatie wanneer de AI het probleem niet kan oplossen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd99f1f e-con-full e-flex e-con e-child\" data-id=\"cd99f1f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f65e32 elementor-position-left elementor-position-left elementor-vertical-align-middle elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"1f65e32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Unified-Inbox.svg\" class=\"attachment-full size-full wp-image-81186\" alt=\"Gecentraliseerde inbox\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Gecentraliseerde inbox<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1aa311 box-link elementor-widget elementor-widget-text-editor\" data-id=\"c1aa311\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tconsolideert chat-, e-mail- en spraaktranscripties op \u00e9\u00e9n plek, met door AI gesuggereerde antwoorden en automatische classificatie voor menselijke agenten.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fdb414f e-con-full e-flex e-con e-child\" data-id=\"fdb414f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9789df elementor-position-left elementor-position-left elementor-vertical-align-middle elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"b9789df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Email-Channel-1.svg\" class=\"attachment-full size-full wp-image-81185\" alt=\"E-mailkanaal\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">E-mailkanaal<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9da45d box-link elementor-widget elementor-widget-text-editor\" data-id=\"c9da45d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tanalyseert inkomende support-e-mails, classificeert deze, stelt AI-antwoorden op ter beoordeling door agenten en volgt threads automatisch op.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5913e5a box-link elementor-widget elementor-widget-text-editor\" data-id=\"5913e5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>AurionAI integreert systeemeigen met HaloITSM, Freshservice, ServiceNow en Jira Service Management. SMC Consulting ondersteunt u bij de integratie en configuratie van AurionAI binnen uw bestaande ITSM-omgeving. Lees meer op <a href=\"https:\/\/www.aurionai.net\" target=\"_blank\" rel=\"noopener\">aurionai.net<\/a>.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1861b19 e-flex e-con-boxed e-con e-parent\" data-id=\"1861b19\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb9ff91 semi-bold elementor-widget elementor-widget-heading\" data-id=\"bb9ff91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wat er <strong>geregeld moet zijn voordat u AI toevoegt<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78bac15 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"78bac15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4879caf box-link elementor-widget elementor-widget-text-editor\" data-id=\"4879caf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dit is de vraag die de meeste leveranciers niet stellen. AI toegepast op een slecht gestructureerde ITSM-omgeving maakt <br>problemen sneller, niet beter. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1b9bbf e-con-full e-flex e-con e-child\" data-id=\"c1b9bbf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-428730a e-con-full e-flex e-con e-child\" data-id=\"428730a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea9a8a elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"4ea9a8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"871\" height=\"1024\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Before-integrating-AI-into-your-ITSM-process-these-foundations-need-to-be-solid-img-871x1024.jpg\" class=\"attachment-large size-large wp-image-81385\" alt=\"Voordat u AI in uw ITSM-proces integreert, moeten deze fundamenten solide zijn - img\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Before-integrating-AI-into-your-ITSM-process-these-foundations-need-to-be-solid-img-871x1024.jpg 871w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Before-integrating-AI-into-your-ITSM-process-these-foundations-need-to-be-solid-img-255x300.jpg 255w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Before-integrating-AI-into-your-ITSM-process-these-foundations-need-to-be-solid-img-768x903.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Before-integrating-AI-into-your-ITSM-process-these-foundations-need-to-be-solid-img.jpg 1160w\" sizes=\"auto, (max-width: 871px) 100vw, 871px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d00a984 e-con-full e-flex e-con e-child\" data-id=\"d00a984\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cc3f29 box-link elementor-widget elementor-widget-text-editor\" data-id=\"6cc3f29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tVoordat u AI integreert in uw ITSM-proces, moeten deze fundamenten solide zijn:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a730228 elementor-align-start box-link consulting-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a730228\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Schone ticketgegevens<\/strong> - AI-classificatiemodellen die zijn getraind <br>op inconsistent gecategoriseerde historische tickets, zullen die inconsistenties op grote schaal reproduceren<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Een gedefinieerd proces<\/strong> \u2013 AI kan geen proces afdwingen dat niet bestaat; <a href=\"\/incident-management\/\">incidentmanagement<\/a>, <a href=\"\/change-management\/\">changemanagement<\/a> en <a href=\"https:\/\/www.smcconsulting.be\/nl\/itsm-verzoeken\/\">service request management<\/a> moeten worden ontworpen voordat ze worden geautomatiseerd<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Een nauwkeurige CMDB<\/strong> \u2013 voorspellende incidentdetectie en AI-gebaseerde impactanalyse van wijzigingen zijn beide afhankelijk van betrouwbare <a href=\"\/cmdb\/\">configuratiegegevens<\/a><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Een onderhouden kennisbank<\/strong> \u2013 AI kan geen nuttige artikelen ophalen uit een kennisbank die niet is gecureerd; <a href=\"https:\/\/www.smcconsulting.be\/nl\/selfservice-portaal\/\">kennisbeheer<\/a> is een eerste vereiste, geen bijzaak<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Governance voor AI-outputs<\/strong> \u2013 geautomatiseerde classificaties en routeringsbeslissingen vereisen menselijke controlecycli, vooral in de vroege implementatiefase<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f26c4a box-link elementor-widget elementor-widget-text-editor\" data-id=\"3f26c4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSMC Consulting beoordeelt de AI-gereedheid als onderdeel van elk ITSM-traject. Wij identificeren welke AI-mogelijkheden uw huidige omgeving onmiddellijk kan ondersteunen en welke eerst proces- of data-aanpassingen vereisen. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09c279b e-flex e-con-boxed e-con e-parent\" data-id=\"09c279b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d93640 semi-bold elementor-widget elementor-widget-heading\" data-id=\"1d93640\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hoe SMC Consulting <strong>AI-integratie <br>in ITSM<\/strong> aanpakt <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-548b818 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"548b818\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b4bbc0 box-link elementor-widget elementor-widget-text-editor\" data-id=\"4b4bbc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wij verkopen AI niet als een op zichzelf staand project. AI-integratie maakt deel uit van de manier waarop wij ITSM-volwassenheid <br>in elke fase benaderen. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-148af9a e-con-full e-grid e-con e-child\" data-id=\"148af9a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cda695d elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"cda695d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"153\" height=\"164\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-readiness-assessment.svg\" class=\"attachment-full size-full wp-image-81295\" alt=\"AI readiness assessment\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tAI-gereedheidsbeoordeling\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tWe evalueren uw huidige ITSM-datakwaliteit, procesvolwassenheid en platformmogelijkheden om te identificeren welke AI-use-cases direct levensvatbaar zijn en wat als eerste moet worden aangepakt.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f49b2e3 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"f49b2e3\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"153\" height=\"164\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Platform-AI-configuration.svg\" class=\"attachment-full size-full wp-image-81306\" alt=\"Platform AI configuration\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tPlatform AI-configuratie\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tWe configureren en optimaliseren de native AI-functies van uw ITSM-platform: classificatiemodellen, automatiseringsregels, virtual agent-flows, bibliotheken met voorgestelde antwoorden en door AI ondersteunde dashboards.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d15813 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"1d15813\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"153\" height=\"164\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Third-party-AI-integration.svg\" class=\"attachment-full size-full wp-image-81305\" alt=\"Third-party AI integration\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tAI-integratie van derden  \t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tWanneer de native AI van het platform een use-case niet dekt, integreren we best-of-breed tools, waaronder AurionAI voor automatisering van spraak- en meerkanaalsondersteuning.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf4be91 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"cf4be91\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"153\" height=\"164\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Governance-and-monitoring.svg\" class=\"attachment-full size-full wp-image-81304\" alt=\"Governance and monitoring\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tGovernance en monitoring\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tWe bouwen het review-framework dat AI-outputs op termijn accuraat houdt: tracking van modelprestaties, auditcycli voor classificatie en escalatieregels die randgevallen doorsturen naar menselijke medewerkers.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-374d365 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"374d365\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_374d365\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_374d365 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_374d365 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_374d365 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_374d365 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_374d365\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"https:\/\/www.smcconsulting.be\/nl\/plan-een-afspraak\/\" id=\"uc_blox_btn_group_elementor_374d365_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Plan een afspraak met onze ITSM-consultants<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68b08df e-flex e-con-boxed e-con e-parent\" data-id=\"68b08df\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c100e49 semi-bold elementor-widget elementor-widget-heading\" data-id=\"c100e49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AI voor ITSM: <strong>Kritieke prestatie-indicatoren<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8eab9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0a8eab9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7c8f08 e-con-full e-flex e-con e-child\" data-id=\"d7c8f08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9b7ffc9 e-con-full e-flex e-con e-child\" data-id=\"9b7ffc9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96296da elementor-align-start box-link Consulting-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"96296da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Automatiseringsgraad -<\/strong> percentage tickets dat door<br> AI is opgelost zonder menselijke tussenkomst. Volwassen omgevingen streven naar 40 tot 60% voor L1-tickettypen. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>AI-classificatienauwkeurigheid -<\/strong> percentage tickets dat correct is geclassificeerd door AI versus menselijke beoordeling. Streef naar meer dan 90% voordat de menselijke controle wordt verminderd. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>MTTD-reductie -<\/strong> vermindering van de gemiddelde tijd voor het detecteren van incidenten na integratie van AI-monitoring. Meetbaar binnen 60 dagen na implementatie. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Verbetering van het FCR-percentage -<\/strong> toename van het percentage oplossingen bij het eerste contact nadat AI-kennissuggestie is geactiveerd. Doorgaans 10 tot 20 procentpunten binnen 90 dagen. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>L1-deflectiepercentage -<\/strong> percentage contacten dat door <br>AI is opgelost voordat ze een menselijke agent bereiken. Volgt de impact van het AI-volume op de personeelsbehoeften van de servicedesk. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Voice-resolutiepercentage -<\/strong> voor AI-spraakimplementaties, het percentage inkomende oproepen dat volledig is afgehandeld door de AI<br>-agent zonder doorverbinding naar een mens.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88047f0 e-con-full e-flex e-con e-child\" data-id=\"88047f0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22f5b39 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"22f5b39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"952\" height=\"1024\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-for-ITSM-Key-Performance-Indicators-952x1024.jpg\" class=\"attachment-large size-large wp-image-81264\" alt=\"AI voor ITSM - Kritieke prestatie-indicatoren\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-for-ITSM-Key-Performance-Indicators-952x1024.jpg 952w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-for-ITSM-Key-Performance-Indicators-279x300.jpg 279w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-for-ITSM-Key-Performance-Indicators-768x826.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-for-ITSM-Key-Performance-Indicators.jpg 1160w\" sizes=\"auto, (max-width: 952px) 100vw, 952px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6eccd3 e-flex e-con-boxed e-con e-parent\" data-id=\"f6eccd3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f134056 semi-bold elementor-widget elementor-widget-heading\" data-id=\"f134056\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Veelgestelde vragen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17daefc elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"17daefc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80b40ae faq-link  elementor-widget elementor-widget-accordion\" data-id=\"80b40ae\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"our-faq\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1341\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1341\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Vereist AI voor ITSM de vervanging van ons huidige ITSM-platform? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1341\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1341\"><p>Nee. AI-mogelijkheden worden ge\u00efntegreerd in uw bestaande platform of eraan toegevoegd. De toonaangevende ITSM-platformen, waaronder HaloITSM, Freshservice en ServiceNow, beschikken allemaal over systeemeigen AI-functies die binnen uw huidige omgeving geactiveerd en geconfigureerd kunnen worden. Tools van derden, zoals AurionAI, integreren via API en vereisen geen vervanging van het platform.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1342\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1342\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\"> Welke soorten tickets zijn het meest geschikt voor AI-automatisering? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1342\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1342\"><p>Tickets met een hoog volume en lage complexiteit met voorspelbare oplossingspaden: wachtwoordresets, toegangsaanvragen, software-installaties, standaard configuratiewijzigingen en oplossingen voor bekende fouten. Deze vertegenwoordigen doorgaans 40 tot 60% van het L1-ticketvolume in een volwassen servicedesk. Tickets die contextuele beoordeling, fysieke interventie of gevoelige beslissingen vereisen, zijn niet geschikt voor volledige automatisering.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1343\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1343\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Hoe lang duurt het voordat AI-classificatiemodellen nauwkeurig worden? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1343\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1343\"><p>Kant-en-klare modellen zijn vanaf de eerste dag bruikbaar, maar verbeteren aanzienlijk gedurende de eerste 60 tot 90 dagen naarmate ze echte ticketgegevens uit uw omgeving verwerken. De nauwkeurigheid is direct gerelateerd aan de kwaliteit en consistentie van uw historische ticketgegevens. Slecht gecategoriseerde historische data leiden tot een gebrekkige initi\u00eble classificatienauwkeurigheid.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1344\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1344\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Hoe werkt AI-spraak voor IT-ondersteuning? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1344\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1344\"><p>Een AI-agent beantwoordt inkomende oproepen direct, zonder keuzemenu en zonder wachttijd. De beller spreekt op natuurlijke wijze, de AI verifieert de identiteit aan de hand van naam en badge-ID, begrijpt het verzoek en onderneemt actie in het ITSM-platform: het aanmaken van een ticket, het controleren van de status, het resetten van een wachtwoord of het escaleren naar een menselijke medewerker indien nodig. De volledige interactie wordt gelogd met transcriptie, opname en het resultaat van de oplossing. AurionAI ondersteunt deze functionaliteit in 11 talen met een responstijd van minder dan een seconde.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1345\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1345\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Kan AI L1-servicedeskmedewerkers vervangen? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1345\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1345\"><p>AI kan een aanzienlijk deel van het L1-ticketvolume autonoom afhandelen. Het vervangt echter niet het beoordelingsvermogen, de communicatieve vaardigheden en het contextuele bewustzijn die analisten inbrengen bij complexe of gevoelige interacties. Het realistische resultaat van een goed ge\u00efmplementeerde AI-integratie is dat analisten minder tijd besteden aan repetitieve taken en meer tijd aan werk dat menselijk inzicht vereist, wat zowel de servicekwaliteit als de werktevredenheid ten goede komt.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1346\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1346\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Wat is het risico van onjuiste AI-classificaties of geautomatiseerde reacties? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1346\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1346\"><p>Elke AI-integratie moet menselijke controlecycli bevatten, vooral tijdens de initi\u00eble implementatiefase. Verkeerd geclassificeerde tickets die naar het verkeerde team worden gestuurd en onjuiste geautomatiseerde reacties die gebruikers in verwarring brengen, zijn de belangrijkste risicocategorie\u00ebn. Deze risico&#8217;s worden beheerd via escalatieregels, betrouwbaarheidsdrempels waaronder de AI de taak overdraagt aan een mens, en regelmatige auditcycli op de kwaliteit van de AI-output.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1347\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1347\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Hoe integreert AI met de CMDB? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1347\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1347\"><p>De <a href=\"\/cmdb\/\">CMDB<\/a> levert de service- en configuratiegegevens die AI gebruikt voor incidentcorrelatie, impactanalyse van wijzigingen en identificatie van de hoofdoorzaak. Een AI-model met toegang tot nauwkeurige CMDB-relaties kan detecteren dat drie afzonderlijke incidenten invloed hebben op CI&#8217;s in dezelfde afhankelijkheidsketen en een potentieel groot incident signaleren nog voordat een technicus de verbanden heeft gelegd. Zonder CMDB-integratie werkt AI uitsluitend op basis van ticketgegevens en ontbreekt de infrastructurele context.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bac2b13 next-step e-flex e-con-boxed e-con e-parent\" data-id=\"bac2b13\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1d3ed8 semi-bold elementor-widget elementor-widget-heading\" data-id=\"e1d3ed8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Klaar om AI te integreren in <strong>uw ITSM-omgeving?<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7de413 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c7de413\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbf4143 semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"fbf4143\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOf u nu de afhandeling van L1-tickets wilt automatiseren, AI-spraak wilt toevoegen aan uw servicedesk of wilt beoordelen welke AI<br>mogelijkheden uw huidige omgeving kan ondersteunen, onze ITIL v4-gecertificeerde consultants beoordelen uw configuratie en <br>stellen een realistisch integratieplan op.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cbc8d3 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"9cbc8d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_9cbc8d3\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_9cbc8d3 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_9cbc8d3 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_9cbc8d3 .blox_btn_group_inner .ue-btn-icon\n{\n  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verbeteren.<\/p>\n","protected":false},"author":2,"featured_media":81045,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-41115","page","type-page","status-publish","has-post-thumbnail","hentry"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/AI-for-ITSM-952x1024.webp","_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":null,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/AI-for-ITSM-279x300.webp","_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice 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30px;--row-gap:30px;--column-gap:30px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;--z-index:9;}.elementor-41115 .elementor-element.elementor-element-9b7ffc9{--display:flex;--width:50%;--justify-content:center;--gap:18px 18px;--row-gap:18px;--column-gap:18px;border-style:solid;--border-style:solid;border-width:1px 1px 1px 1px;--border-top-width:1px;--border-right-width:1px;--border-bottom-width:1px;--border-left-width:1px;border-color:#3BB0BE;--border-color:#3BB0BE;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:25px;--padding-bottom:30px;--padding-left:30px;--padding-right:30px;}.elementor-41115 .elementor-element.elementor-element-9b7ffc9:not(.elementor-motion-effects-element-type-background), .elementor-41115 .elementor-element.elementor-element-9b7ffc9 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-41115 .elementor-element.elementor-element-96296da .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(15px\/2);}.elementor-41115 .elementor-element.elementor-element-96296da .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(15px\/2);}.elementor-41115 .elementor-element.elementor-element-96296da .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(15px\/2);}.elementor-41115 .elementor-element.elementor-element-96296da .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-15px\/2);}.elementor-41115 .elementor-element.elementor-element-96296da .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-15px\/2);}.elementor-41115 .elementor-element.elementor-element-96296da .elementor-icon-list-icon i{color:#4399A9;transition:color 0.3s;}.elementor-41115 .elementor-element.elementor-element-96296da .elementor-icon-list-icon svg{fill:#4399A9;transition:fill 0.3s;}.elementor-41115 .elementor-element.elementor-element-96296da{--e-icon-list-icon-size:21px;--e-icon-list-icon-align:left;--e-icon-list-icon-margin:0 calc(var(--e-icon-list-icon-size, 1em) * 0.25) 0 0;--icon-vertical-align:flex-start;--icon-vertical-offset:4px;}.elementor-41115 .elementor-element.elementor-element-96296da .elementor-icon-list-icon{padding-inline-end:0px;}.elementor-41115 .elementor-element.elementor-element-96296da .elementor-icon-list-item > .elementor-icon-list-text, .elementor-41115 .elementor-element.elementor-element-96296da .elementor-icon-list-item > a{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.4em;}.elementor-41115 .elementor-element.elementor-element-96296da .elementor-icon-list-text{color:#263238;transition:color 0.3s;}.elementor-41115 .elementor-element.elementor-element-96296da > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-41115 .elementor-element.elementor-element-88047f0{--display:flex;--width:50%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:0px 0px 0px 0px;--border-top-width:0px;--border-right-width:0px;--border-bottom-width:0px;--border-left-width:0px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-41115 .elementor-element.elementor-element-88047f0:not(.elementor-motion-effects-element-type-background), .elementor-41115 .elementor-element.elementor-element-88047f0 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-for-ITSM-Key-Performance-Indicators.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-41115 .elementor-element.elementor-element-22f5b39 img, .elementor-41115 .elementor-element.elementor-element-22f5b39 svg{border-radius:20px 20px 20px 20px;}.elementor-41115 .elementor-element.elementor-element-f6eccd3{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--padding-top:70px;--padding-bottom:50px;--padding-left:0px;--padding-right:0px;}.elementor-41115 .elementor-element.elementor-element-f6eccd3:not(.elementor-motion-effects-element-type-background), .elementor-41115 .elementor-element.elementor-element-f6eccd3 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-41115 .elementor-element.elementor-element-f134056{text-align:center;}.elementor-41115 .elementor-element.elementor-element-f134056 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:600;line-height:1.3em;color:#002525;}.elementor-41115 .elementor-element.elementor-element-f134056 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 2px 0px;}.elementor-41115 .elementor-element.elementor-element-17daefc{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:5px;}.elementor-41115 .elementor-element.elementor-element-17daefc .elementor-divider-separator{width:72px;margin:0 auto;margin-center:0;}.elementor-41115 .elementor-element.elementor-element-17daefc .elementor-divider{text-align:center;padding-block-start:0px;padding-block-end:0px;}.elementor-41115 .elementor-element.elementor-element-17daefc > .elementor-widget-container{margin:0px 0px 0px 0px;padding:15px 0px 10px 0px;}.elementor-widget-accordion .elementor-accordion-icon, .elementor-widget-accordion .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon, .elementor-widget-accordion .elementor-active .elementor-accordion-title{color:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-accordion-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-accordion .elementor-tab-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-accordion-item{border-width:0px;border-color:#3645CA;}.elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-accordion-item .elementor-tab-content{border-width:0px;border-block-start-color:#3645CA;}.elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-accordion-item .elementor-tab-title.elementor-active{border-width:0px;border-block-end-color:#3645CA;}.elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-accordion-icon, .elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-accordion-title{color:#000000;}.elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-accordion-icon svg{fill:#000000;}.elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-active .elementor-accordion-icon, .elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-active .elementor-accordion-title{color:#0D0D0D;}.elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-active .elementor-accordion-icon svg{fill:#0D0D0D;}.elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-accordion-title{font-family:\"Outfit\", Sans-serif;font-size:26px;font-weight:600;line-height:1.3em;}.elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-tab-title{padding:30px 10px 30px 0px;}.elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-tab-title .elementor-accordion-icon i:before{color:#3645CA;}.elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-tab-title .elementor-accordion-icon svg{fill:#3645CA;}.elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-tab-title.elementor-active .elementor-accordion-icon i:before{color:#3645CA;}.elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-tab-title.elementor-active .elementor-accordion-icon svg{fill:#3645CA;}.elementor-41115 .elementor-element.elementor-element-80b40ae .elementor-tab-content{color:#263238;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;padding:0px 70px 25px 0px;}.elementor-41115 .elementor-element.elementor-element-80b40ae > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-41115 .elementor-element.elementor-element-bac2b13{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--padding-top:70px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-41115 .elementor-element.elementor-element-bac2b13:not(.elementor-motion-effects-element-type-background), .elementor-41115 .elementor-element.elementor-element-bac2b13 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#01484E;}.elementor-41115 .elementor-element.elementor-element-e1d3ed8{text-align:center;}.elementor-41115 .elementor-element.elementor-element-e1d3ed8 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;text-transform:capitalize;line-height:1.2em;color:#FFFFFF;}.elementor-41115 .elementor-element.elementor-element-c7de413{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-41115 .elementor-element.elementor-element-c7de413 .elementor-divider-separator{width:72px;margin:0 auto;margin-center:0;}.elementor-41115 .elementor-element.elementor-element-c7de413 .elementor-divider{text-align:center;padding-block-start:0px;padding-block-end:0px;}.elementor-41115 .elementor-element.elementor-element-c7de413 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:5px 0px 0px 0px;}.elementor-41115 .elementor-element.elementor-element-fbf4143{text-align:center;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#FFFFFF;--textColor:#FFFFFF;}.elementor-41115 .elementor-element.elementor-element-fbf4143 p{margin-block-end:0px;}.elementor-41115 .elementor-element.elementor-element-fbf4143 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:5px 0px 0px 0px;}.elementor-41115 .elementor-element.elementor-element-9cbc8d3 .blox_btn_group{gap:10px;justify-content:center;}.elementor-41115 .elementor-element.elementor-element-9cbc8d3 .blox_btn_group a{border-radius:60px 60px 60px 60px;padding:21px 55px 21px 55px;border-style:solid;border-width:1px 1px 1px 1px;border-color:#FFFFFF;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:600;line-height:1.3em;color:#FFFFFF;}.elementor-41115 .elementor-element.elementor-element-9cbc8d3 a{text-align:center;}.elementor-41115 .elementor-element.elementor-element-9cbc8d3 .blox_btn_group_inner{gap:15px;}.elementor-41115 .elementor-element.elementor-element-9cbc8d3 .blox_btn_group a:hover{color:#000000;background-color:#FFFFFF;}.elementor-41115 .elementor-element.elementor-element-9cbc8d3 .blox_btn_group a:hover svg{fill:#000000;}.elementor-41115 .elementor-element.elementor-element-9cbc8d3 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}@media(max-width:1024px){.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-ucaddon_blox_btn_group .blox_btn_group a{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-divider 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