{"id":39541,"date":"2025-10-10T08:04:29","date_gmt":"2025-10-10T06:04:29","guid":{"rendered":"https:\/\/www.smcconsulting.be\/itsm-change-management\/"},"modified":"2026-05-07T12:06:42","modified_gmt":"2026-05-07T10:06:42","slug":"itsm-change-management","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/nl\/itsm-change-management\/","title":{"rendered":"Wijzigingsbeheer in HaloITSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"39541\" class=\"elementor elementor-39541 elementor-39492\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d959422 hero-sec e-flex e-con-boxed e-con e-parent\" data-id=\"d959422\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3c3f225 e-con-full e-flex e-con e-child\" data-id=\"3c3f225\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33faa46 box-link elementor-widget elementor-widget-text-editor\" data-id=\"33faa46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Change Management ITSM<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e95e69 elementor-widget elementor-widget-heading\" data-id=\"3e95e69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#192BC2\">ITSM Change Management:<\/span> stabiliteit, snelheid en minder risico<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b4ab20 semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"0b4ab20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De meeste IT-incidenten zijn niet willekeurig. Een aanzienlijk deel wordt veroorzaakt door slecht gecontroleerde wijzigingen \u2014 een configuratie-update die zonder goedkeuring is doorgevoerd, een patch die is ge\u00efmplementeerd zonder impactanalyse of een release zonder rollback-plan. Change management is er om precies dit te voorkomen.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7138d2c box-link elementor-widget elementor-widget-text-editor\" data-id=\"7138d2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SMC Consulting ontwerpt en implementeert ITIL v4 change management-processen die uw organisatie de governance bieden om snel te schakelen zonder de stabiliteit in gevaar te brengen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-704c0ea e-con-full e-flex e-con e-child\" data-id=\"704c0ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8b657b5 e-con-full e-flex e-con e-child\" data-id=\"8b657b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d148b3 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"7d148b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_7d148b3\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_7d148b3 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_7d148b3 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_7d148b3 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_7d148b3 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_7d148b3\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"#\" id=\"uc_blox_btn_group_elementor_7d148b3_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Boek een gratis assessment <\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d74c25 e-con-full e-flex e-con e-child\" data-id=\"1d74c25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f83748 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"5f83748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_5f83748\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_5f83748 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_5f83748 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_5f83748 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_5f83748 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_5f83748\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"#\" id=\"uc_blox_btn_group_elementor_5f83748_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Ontdek onze ITSM-consulting<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7343fc e-flex e-con-boxed e-con e-parent\" data-id=\"a7343fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13c6d84 e-transform elementor-widget elementor-widget-image\" data-id=\"13c6d84\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#scroll\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"62\" height=\"62\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Scroll-arrow.svg\" class=\"attachment-full size-full wp-image-62077\" alt=\"Partnerproducten | Scrollpijl\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2422a17 semi-bold elementor-widget elementor-widget-heading\" data-id=\"2422a17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wat is <strong>Change Management in ITSM?<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13d6543 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"13d6543\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8915e26 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8915e26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Change Management, in ITIL v4 nu Change Enablement genoemd, is het proces dat de levenscyclus beheert van alle wijzigingen in de IT-infrastructuur, diensten en applicaties. Het doel is om gunstige wijzigingen mogelijk te maken en tegelijkertijd de verstoring van operationele diensten tot een minimum te beperken. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-337efc7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"337efc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Een wijziging is elke toevoeging, aanpassing of verwijdering van zaken die invloed kunnen hebben op IT-diensten. Dit omvat infrastructuurupdates, applicatiereleases, configuratiewijzigingen, beveiligingspatches en netwerkaanpassingen. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d9322e e-con-full e-flex e-con e-child\" data-id=\"1d9322e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b95b1ba e-con-full e-flex e-con e-child\" data-id=\"b95b1ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebccff6 elementor-widget elementor-widget-image\" data-id=\"ebccff6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"787\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Management-in-ITSM.jpg\" class=\"attachment-full size-full wp-image-84835\" alt=\"Change Management in ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Management-in-ITSM.jpg 1180w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Management-in-ITSM-300x200.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Management-in-ITSM-1024x683.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Management-in-ITSM-768x512.jpg 768w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0874504 e-con-full box-border e-flex e-con e-child\" data-id=\"0874504\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dee2369 box-link elementor-widget elementor-widget-text-editor\" data-id=\"dee2369\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Drie soorten wijzigingen die u verschillend moet beheren:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93f5196 elementor-align-start box-link Consulting-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"93f5196\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Standaardwijzigingen zijn vooraf goedgekeurde wijzigingen met een laag risico en een gedocumenteerde procedure<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Normale wijzigingen vereisen beoordeling, autorisatie en planning voorafgaand aan de implementatie<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Spoedwijzigingen moeten onmiddellijk worden ge\u00efmplementeerd om een kritiek incident of een beveiligingsrisico op te lossen<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8603925 box-link elementor-widget elementor-widget-text-editor\" data-id=\"8603925\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Onduidelijke grenzen tussen deze drie typen zijn de meest voorkomende oorzaak van falend beheer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1a395f elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"a1a395f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_a1a395f\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_a1a395f a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_a1a395f .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_a1a395f .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_a1a395f .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_a1a395f\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"#\" id=\"uc_blox_btn_group_elementor_a1a395f_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Spreek met onze ITSM-consultants<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-80a75bc e-flex e-con-boxed e-con e-parent\" data-id=\"80a75bc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fe77707 e-con-full e-flex e-con e-child\" data-id=\"fe77707\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-329936a elementor-widget elementor-widget-heading\" data-id=\"329936a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De levenscyclus van <strong>Change Management<\/strong>: 7 fasen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11bbc64 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"11bbc64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e342484 e-con-full e-flex e-con e-child\" data-id=\"e342484\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a830a16 e-con-full e-flex e-con e-child\" data-id=\"a830a16\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-630a7f2 elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"630a7f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-management-for-IT-and-service-desk-teams.svg\" class=\"attachment-full size-full wp-image-80587\" alt=\"AI-oplossingen voor kennisbeheer | Kennisbeheer voor IT- en servicedesk-teams\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Change Request (RFC)<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4dd6de elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c4dd6de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18bbd18  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"18bbd18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Elke wijziging begint met een Request for Change \u2014 het vastleggen van wat er moet veranderen, waarom, wat de impact is en wat het rollback-plan is. Geen RFC, geen wijziging. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71e0914 e-con-full e-flex e-con e-child\" data-id=\"71e0914\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-327c3f1 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"327c3f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"461\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Request-RFC.jpg\" class=\"attachment-full size-full wp-image-84836\" alt=\"Change Request (RFC)\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Request-RFC.jpg 1100w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Request-RFC-300x126.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Request-RFC-1024x429.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Request-RFC-768x322.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db6adeb e-con-full e-flex e-con e-child\" data-id=\"db6adeb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b15f45f e-con-full e-flex e-con e-child\" data-id=\"b15f45f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c63b9fd elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"c63b9fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-base-for-customer-support-teams-and-self-service-portals.svg\" class=\"attachment-full size-full wp-image-80586\" alt=\"AI Knowledge Management-oplossingen | Knowledge base voor klantenserviceteams en self-serviceportalen\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Beoordeling en classificatie<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee1b7d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2ee1b7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0fec2f  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"e0fec2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De wijziging wordt beoordeeld op risico, impact en urgentie. Classificatie als standaard, normaal of spoed bepaalt het goedkeuringstraject, de betrokkenheid van de CAB en de planningsvereisten. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f81095 e-con-full e-flex e-con e-child\" data-id=\"9f81095\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a0935c elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"2a0935c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"517\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Assessment-and-Classification.jpg\" class=\"attachment-full size-full wp-image-84847\" alt=\"Beoordeling en classificatie\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Assessment-and-Classification.jpg 1100w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Assessment-and-Classification-300x141.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Assessment-and-Classification-1024x481.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Assessment-and-Classification-768x361.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c6dcce e-con-full e-flex e-con e-child\" data-id=\"1c6dcce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-cd82ae3 e-con-full e-flex e-con e-child\" data-id=\"cd82ae3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f25a91 elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"9f25a91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-management-for-HR-and-people-teams.svg\" class=\"attachment-full size-full wp-image-80585\" alt=\"AI Knowledge Management-oplossingen | Knowledge management voor HR- en personeelsteams\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Wijzigingsplanning<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b20977b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b20977b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28df91e  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"28df91e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Normale wijzigingen en noodwijzigingen vereisen een gedetailleerd implementatieplan: wie wat doet, wanneer, welke systemen worden be\u00efnvloed, de testaanpak en rollback-triggers. De CMDB is hierbij essentieel \u2014 inzicht in welke configuratie-items worden be\u00efnvloed en hun afhankelijkheden bepaalt rechtstreeks de nauwkeurigheid van de impactanalyse. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6499956 e-con-full e-flex e-con e-child\" data-id=\"6499956\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-344ec81 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"344ec81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"629\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Planning.jpg\" class=\"attachment-full size-full wp-image-84848\" alt=\"Wijzigingsplanning\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Planning.jpg 1100w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Planning-300x172.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Planning-1024x586.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Planning-768x439.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da1306b e-con-full e-flex e-con e-child\" data-id=\"da1306b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ec0bdb6 e-con-full e-flex e-con e-child\" data-id=\"ec0bdb6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e17149e elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"e17149e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-management-for-sales-and-marketing-teams.svg\" class=\"attachment-full size-full wp-image-80584\" alt=\"AI-oplossingen voor kennisbeheer | Kennisbeheer voor verkoop- en marketingteams\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Beoordeling door de Change Advisory <br>Board (CAB)<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e124fda elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e124fda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88f7cae  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"88f7cae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De CAB beoordeelt normale wijzigingen voorafgaand aan de autorisatie. Een goed functionerende CAB is geen bureaucratische bottleneck, maar een gestructureerde risicobeoordeling met de juiste personen aan tafel. Het CAB-lidmaatschap dient IT-operations, service-eigenaren en, bij wijzigingen met een grote impact, vertegenwoordigers van de business te omvatten.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68aeae7  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"68aeae7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Een veelvoorkomend knelpunt: CAB-vergaderingen die wekelijks worden gehouden, ongeacht de urgentie. Een volwassen proces omvat een Emergency CAB-mechanisme voor tijdgevoelige wijzigingen. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b3391c e-con-full e-flex e-con e-child\" data-id=\"4b3391c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce9f641 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"ce9f641\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"788\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Advisory-Board.jpg\" class=\"attachment-full size-full wp-image-84891\" alt=\"Beoordeling door de Change Advisory Board (CAB)\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Advisory-Board.jpg 1100w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Advisory-Board-300x215.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Advisory-Board-1024x734.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Advisory-Board-768x550.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0352830 e-con-full e-flex e-con e-child\" data-id=\"0352830\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d4859b3 e-con-full e-flex e-con e-child\" data-id=\"d4859b3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbed825 elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"dbed825\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/CMDB-visibility-for-impact-and-recurring-patterns.svg\" class=\"attachment-full size-full wp-image-82787\" alt=\"CMDB-zichtbaarheid voor impact en terugkerende patronen\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Autorisatie<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0cf619 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b0cf619\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bc930a box-link elementor-widget elementor-widget-text-editor\" data-id=\"6bc930a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De wijziging wordt formeel goedgekeurd of afgewezen door de bevoegde autoriteit op basis van het risiconiveau. Het autorisatieniveau moet overeenkomen met het risiconiveau. Standaardwijzigingen zijn vooraf geautoriseerd. Normale wijzigingen vereisen goedkeuring van de CAB. Voor noodwijzigingen wordt een versneld autorisatietraject gevolgd.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-430ebee e-con-full e-flex e-con e-child\" data-id=\"430ebee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b6d6d9 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"8b6d6d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"573\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Authorisation.jpg\" class=\"attachment-full size-full wp-image-84892\" alt=\"Autorisatie\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Authorisation.jpg 1100w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Authorisation-300x156.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Authorisation-1024x533.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Authorisation-768x400.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75c0f5a e-con-full e-flex e-con e-child\" data-id=\"75c0f5a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-feda082 e-con-full e-flex e-con e-child\" data-id=\"feda082\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-924a5d5 elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"924a5d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Microsoft-Teams-integration-to-keep-users-and-agents-in-flow.svg\" class=\"attachment-full size-full wp-image-82788\" alt=\"Microsoft Teams-integratie om gebruikers en agenten in hun workflow te houden\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Implementatie<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-818a36f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"818a36f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2cf582 box-link elementor-widget elementor-widget-text-editor\" data-id=\"e2cf582\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De wijziging wordt ge\u00efmplementeerd volgens het goedgekeurde plan, binnen een vastgesteld onderhoudsvenster waar van toepassing. <a href=\"#\">Incidentbeheer<\/a> blijft in stand-by. Als de wijziging een verstoring veroorzaakt, wordt de rollbackprocedure onmiddellijk geactiveerd zonder discussie. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5e8d96 e-con-full e-flex e-con e-child\" data-id=\"f5e8d96\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d60d388 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"d60d388\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"573\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Implementation.jpg\" class=\"attachment-full size-full wp-image-84923\" alt=\"Implementatie\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Implementation.jpg 1100w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Implementation-300x156.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Implementation-1024x533.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Implementation-768x400.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8635334 e-con-full e-flex e-con e-child\" data-id=\"8635334\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-8c512c3 e-con-full e-flex e-con e-child\" data-id=\"8c512c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f472afe elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"f472afe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Closure-and-Documentation-svg.svg\" class=\"attachment-full size-full wp-image-84119\" alt=\"Afsluiting en documentatie svg\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Post-Implementation <br>Review (PIR)<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e122f93 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e122f93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a9a413 box-link elementor-widget elementor-widget-text-editor\" data-id=\"8a9a413\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Elke significante wijziging wordt na de implementatie ge\u00ebvalueerd: is de doelstelling behaald, was er sprake van onbedoelde impact en wat kan er worden verbeterd? PIR&#8217;s vloeien direct voort in de kennisbank en continue serviceverbetering. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7267a78 e-con-full e-flex e-con e-child\" data-id=\"7267a78\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d61ffc9 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"d61ffc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"517\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Post-Implementation-Review-PIR.jpg\" class=\"attachment-full size-full wp-image-84924\" alt=\"Post-Implementation Review (PIR)\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Post-Implementation-Review-PIR.jpg 1100w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Post-Implementation-Review-PIR-300x141.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Post-Implementation-Review-PIR-1024x481.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Post-Implementation-Review-PIR-768x361.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c6b2ae9 glance e-flex e-con-boxed e-con e-parent\" data-id=\"c6b2ae9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dfecf6e e-con-full e-flex e-con e-child\" data-id=\"dfecf6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c6f5cf semi-bold elementor-widget elementor-widget-heading\" data-id=\"9c6f5cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Change <strong>Management KPI's<\/strong> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f08be69 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f08be69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb396b4 migrate-table incident-table elementor-widget elementor-widget-html\" data-id=\"cb396b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<table class=\"comparison-table\">\r\n  <thead>\r\n    <tr>\r\n      <th>KPI<\/th>\r\n      <th>KPI Wat het meet<\/th>\r\n      <th>Doelstelling<\/th>\r\n    <\/tr>\r\n  <\/thead>\r\n  <tbody>\r\n\r\n    <tr>\r\n      <td><strong>Percentage succesvolle wijzigingen<\/strong><\/td>\r\n      <td>% wijzigingen doorgevoerd zonder incidenten<\/td>\r\n      <td>&gt;95%<\/td>\r\n    <\/tr>\r\n\r\n    <tr>\r\n      <td><strong>Percentage wijzigingsgerelateerde incidenten<\/strong><\/td>\r\n      <td>% van het totaal aantal wijzigingen geclassificeerd als spoed<\/td>\r\n      <td>&lt;10%<\/td>\r\n    <\/tr>\r\n\r\n    <tr>\r\n      <td><strong>M365 \/ Teams-integratie<\/strong><\/td>\r\n      <td>% van het totaal aantal wijzigingen geclassificeerd als spoed<\/td>\r\n      <td>&lt;5%<\/td>\r\n    <\/tr>\r\n\r\n    <tr>\r\n      <td><strong>CAB-cyclustijd<\/strong><\/td>\r\n      <td>Gemiddelde tijd van RFC-indiening tot autorisatie<\/td>\r\n      <td>Gedefinieerd per SLA<\/td>\r\n    <\/tr>\r\n\r\n    <tr>\r\n      <td><strong>Percentage ongeautoriseerde wijzigingen<\/strong><\/td>\r\n      <td>% wijzigingen gedetecteerd na implementatie zonder RFC<\/td>\r\n      <td>0%<\/td>\r\n    <\/tr>\r\n\r\n  <\/tbody>\r\n<\/table>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02c8cac e-flex e-con-boxed e-con e-parent\" data-id=\"02c8cac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-800aaf8 e-con-full e-flex e-con e-child\" data-id=\"800aaf8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f47d2b1 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"f47d2b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"1420\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/The-Most-Common-Change-Management-Failures.jpg\" class=\"attachment-full size-full wp-image-84925\" alt=\"De meest voorkomende fouten bij verandermanagement\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/The-Most-Common-Change-Management-Failures.jpg 1180w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/The-Most-Common-Change-Management-Failures-249x300.jpg 249w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/The-Most-Common-Change-Management-Failures-851x1024.jpg 851w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/The-Most-Common-Change-Management-Failures-768x924.jpg 768w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-344c2e8 e-con-full e-flex e-con e-child\" data-id=\"344c2e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04a9b38 semi-bold elementor-widget elementor-widget-heading\" data-id=\"04a9b38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De meest voorkomende <strong>fouten bij verandermanagement<\/strong> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-672832d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"672832d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b9d905 box-link elementor-widget elementor-widget-text-editor\" data-id=\"8b9d905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Geen RFC-discipline.<\/strong> Wijzigingen worden informeel doorgevoerd, zonder registratie. Wanneer er een incident optreedt, is er geen wijzigingslogboek om te raadplegen. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f998c0a box-link elementor-widget elementor-widget-text-editor\" data-id=\"f998c0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Het is ook te onderscheiden van <a href=\"https:\/\/www.smcconsulting.be\/nl\/itsm-verzoeken\/\">service request management<\/a>. Een aanvraag voor toegang tot nieuwe software of een hardwarevervanging is geen incident. Het mengen van deze twee in dezelfde wachtrij verslechtert de afhandelingskwaliteit van beide.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d77c75 e-flex e-con-boxed e-con e-parent\" data-id=\"1d77c75\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd2799b semi-bold elementor-widget elementor-widget-heading\" data-id=\"dd2799b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong>Welke integraties verkorten de tijd<\/strong> om de dienstverlening te herstellen?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d845585 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d845585\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36fb948 box-link elementor-widget elementor-widget-text-editor\" data-id=\"36fb948\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Integraties verminderen het wisselen van context, elimineren handmatige duplicatie en houden incidentwerkzaamheden gesynchroniseerd tussen teams.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee4402e e-con-full e-grid e-con e-child\" data-id=\"ee4402e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f73752 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"3f73752\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"172\" height=\"166\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Microsoft-Teams.svg\" class=\"attachment-full size-full wp-image-82877\" alt=\"Microsoft Teams integration with Incident Management ITIL\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tMicrosoft Teams\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tRealtime meldingen, goedkeuringen, chatbot-interacties en portaal-integratie binnen Teams kunnen de adoptie van self-service en de reactiesnelheid van agents verbeteren.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-347df62 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"347df62\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"172\" height=\"166\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Jira-Software.svg\" class=\"attachment-full size-full wp-image-82879\" alt=\"Jira Software incident management workflow ITIL\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tJira software\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tTweerichtingssynchronisatie tussen HaloITSM-incidenten en Jira-issues houdt de servicedesk en engineering op \u00e9\u00e9n lijn wanneer incidenten code-oplossingen of gestructureerd ontwikkelwerk vereisen.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35b2608 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"35b2608\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"172\" height=\"165\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Azure-DevOps.svg\" class=\"attachment-full size-full wp-image-82880\" alt=\"Azure DevOps incident management workflow ITIL\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tAzure DevOps\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tTweerichtingssynchronisatie met Azure DevOps-werkitems ondersteunt gestructureerde samenwerking met engineeringteams en consistente statusrapportage.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e336eb3 e-flex e-con-boxed e-con e-parent\" data-id=\"e336eb3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ca2946b e-con-full e-flex e-con e-child\" data-id=\"ca2946b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a18f2e semi-bold elementor-widget elementor-widget-heading\" data-id=\"8a18f2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wat <strong>incident-<br>management<\/strong> niet is<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-813e2c8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"813e2c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acc26c9 box-link elementor-widget elementor-widget-text-editor\" data-id=\"acc26c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Incidentmanagement gaat niet over het vinden van de bronoorzaken \u2014 dat is <a href=\"https:\/\/www.smcconsulting.be\/nl\/itsm-problemen\/\">problem management<\/a>. Het enige doel is herstel van de dienstverlening. Bedrijven die de tijd voor het oplossen besteden aan het diagnosticeren van het &#8216;waarom&#8217; in plaats van het repareren van het &#8216;wat&#8217;, halen consequent hun SLA&#8217;s niet.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-647adef box-link elementor-widget elementor-widget-text-editor\" data-id=\"647adef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Het is ook te onderscheiden van <a href=\"https:\/\/www.smcconsulting.be\/nl\/itsm-verzoeken\/\">service request management<\/a>. Een aanvraag voor toegang tot nieuwe software of een hardwarevervanging is geen incident. Het mengen van deze twee in dezelfde wachtrij verslechtert de afhandelingskwaliteit van beide.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa3f05c e-con-full e-flex e-con e-child\" data-id=\"aa3f05c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d109a40 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"d109a40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"836\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not.jpg\" class=\"attachment-full size-full wp-image-84024\" alt=\"Vergelijkingsdiagram tussen incidentmanagement en problemmanagement in ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not.jpg 1180w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not-300x213.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not-1024x725.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not-768x544.jpg 768w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6440408 e-flex e-con-boxed e-con e-parent\" data-id=\"6440408\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-772da33 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"772da33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Veelgestelde vragen over HaloITSM incidentmanagement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-438bf5e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"438bf5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-899ec17 luxembourg-faq-link elementor-widget elementor-widget-accordion\" data-id=\"899ec17\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"luxembourg-our-faq\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1441\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1441\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Wat is het verschil tussen incidentmanagement en probleemmanagement in ITIL 4?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1441\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1441\"><p>Incidentmanagement herstelt de dienstverlening snel na een onderbreking. Probleemmanagement identificeert de bronoorzaak en voorkomt herhaling. Incidenten en terugkerende patronen vormen vaak de input voor verbeterinitiatieven en change controls, waaronder <a href=\"https:\/\/www.smcconsulting.be\/nl\/itsm-change-management\/\"><strong>changemanagement in HaloITSM.<\/strong><\/a>  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1442\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1442\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is het incidentmanagement van HaloITSM afgestemd op ITIL 4?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1442\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1442\"><p>Ja. HaloITSM ondersteunt incidentcategorisering, prioritering, SLA-beheer, escalaties en afsluitingscontroles. SMC stemt de configuratie af op ITIL 4-praktijken via <a href=\"https:\/\/www.smcconsulting.be\/nl\/smc-consulting-itil-v4-gecertificeerde-engineers-itsm-consultancy-implementatie\/\"><strong>ITIL v4-gecertificeerde engineers<\/strong><\/a> en uw volwassenheidsniveau.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1443\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1443\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Kunnen gebruikers incidenten indienen en volgen in Microsoft Teams?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1443\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1443\"><p>Ja. HaloITSM kan ondersteuning bieden voor intake via Teams, meldingen, goedkeuringen en selfservice-toegang. Dit verbetert de adoptie en vermindert het schakelen tussen contexten voor zowel gebruikers als agenten.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1444\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1444\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Hoe ondersteunt HaloITSM het beheer van grote incidenten (major incident management)?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1444\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1444\"><p>Workflows voor grote incidenten kunnen worden geconfigureerd met specifieke prioriteitsniveaus, gespecialiseerde escalatiepaden, sjablonen voor communicatie met belanghebbenden en rollen. Integraties zoals PagerDuty kunnen on-call escalatie ondersteunen met gesynchroniseerde updates. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1445\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1445\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Hoe vermindert kennisbeheer het aantal incidenten?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1445\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1445\"><p>Een gestructureerde kennisbank maakt selfservice mogelijk, verbetert de oplossingsgraad bij het eerste contact en vermindert herhaalde probleemoplossing. SMC configureert dit via de <a href=\"https:\/\/www.smcconsulting.be\/nl\/selfservice-portaal\/\"><strong>HaloITSM-kennisbank en selfservice<\/strong><\/a> en kan de kennisbasis uitbreiden met <a href=\"https:\/\/www.smcconsulting.be\/nl\/document360\/\"><strong>Document360<\/strong><\/a>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1446\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1446\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Hoe is incidentmanagement in HaloITSM verbonden met wijzigingsbeheer (change management)?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1446\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1446\"><p>Incidenten die configuratiewijzigingen vereisen, kunnen <a href=\"https:\/\/www.smcconsulting.be\/nl\/itsm-change-management\/\"><strong>change management-workflows<\/strong><\/a> activeren, zodat wijzigingen de juiste goedkeuringen en controles volgen in plaats van informeel onder druk te worden toegepast.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1447\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1447\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Hoe lang duurt de configuratie van HaloITSM-incidentmanagement?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1447\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1447\"><p>De typische doorlooptijd hangt af van integraties, volwassenheid en de gereedheid van de data. Veel incidentmanagement-trajecten gaan live binnen 4 tot 8 weken, met verdere optimalisatie in de eerste 90 dagen. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1448\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1448\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Wat kost incidentmanagement in HaloITSM?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1448\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1448\"><p>De kosten zijn afhankelijk van de licenties en de omvang van de implementatie. Prijsinformatie is beschikbaar op <a href=\"https:\/\/www.smcconsulting.be\/nl\/haloitsm-prijzen\/\"><strong>HaloITSM pricing<\/strong><\/a>, en SMC verstrekt een gerichte schatting tijdens de inventarisatiefase. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34dd6cd aurion-ai-next-step e-flex e-con-boxed e-con e-parent\" data-id=\"34dd6cd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b195d0 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"7b195d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Los incidenten sneller op met HaloITSM, <strong>met minder handmatige triage<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd3d18d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"dd3d18d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34f46a6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"34f46a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>HaloITSM geeft uw servicedesk de structuur om incidenten consistent te beheren en de automatisering om repetitief werk te verminderen. SMC Consulting configureert incidentbeheer zodat routing, SLA&#8217;s, kennis en integraties samenwerken als \u00e9\u00e9n besturingssysteem. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae986ec e-con-full e-grid e-con e-child\" data-id=\"ae986ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d22be0a elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"d22be0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_d22be0a\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_d22be0a a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_d22be0a .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_d22be0a .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_d22be0a .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_d22be0a\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-d013517 \" href=\"https:\/\/www.smcconsulting.be\/nl\/neem-contact-met-ons-op\/\" id=\"uc_blox_btn_group_elementor_d22be0a_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Plan een afspraak<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cf8c66 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"0cf8c66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_0cf8c66\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_0cf8c66 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_0cf8c66 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_0cf8c66 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_0cf8c66 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_0cf8c66\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-d013517 \" href=\"https:\/\/www.smcconsulting.be\/nl\/it-servicebeheer\/\" id=\"uc_blox_btn_group_elementor_0cf8c66_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Ontdek onze ITSM-consulting<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Change Management ITSM Beheer elke IT-wijziging. Bescherm de stabiliteit van uw diensten. Ga sneller te werk met minder risico. De meeste IT-incidenten zijn niet willekeurig. Een aanzienlijk deel wordt veroorzaakt door slecht gecontroleerde wijzigingen \u2014 een configuratie-update die zonder goedkeuring is doorgevoerd, een patch die is ge\u00efmplementeerd zonder impactanalyse of een release zonder rollback-plan. 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.elementor-element.elementor-element-337efc7.elementor-element{--align-self:center;}.elementor-39541 .elementor-element.elementor-element-1d9322e{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:40px;--margin-bottom:35px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-39541 .elementor-element.elementor-element-b95b1ba{--display:flex;--width:50%;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:10px;}.elementor-39541 .elementor-element.elementor-element-ebccff6 img, .elementor-39541 .elementor-element.elementor-element-ebccff6 svg{border-radius:25px 25px 25px 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.elementor-element.elementor-element-fe77707.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-39541 .elementor-element.elementor-element-329936a{text-align:start;}.elementor-39541 .elementor-element.elementor-element-329936a .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-39541 .elementor-element.elementor-element-11bbc64{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-39541 .elementor-element.elementor-element-11bbc64 .elementor-divider-separator{width:72px;margin:0 auto;margin-left:0;}.elementor-39541 .elementor-element.elementor-element-11bbc64 .elementor-divider{text-align:left;padding-block-start:6px;padding-block-end:6px;}.elementor-39541 .elementor-element.elementor-element-11bbc64 > .elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-39541 .elementor-element.elementor-element-e342484{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:0px 0px;--row-gap:0px;--column-gap:0px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:40px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:35px;--padding-left:0px;--padding-right:35px;--z-index:9;}.elementor-39541 .elementor-element.elementor-element-e342484:not(.elementor-motion-effects-element-type-background), .elementor-39541 .elementor-element.elementor-element-e342484 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-39541 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.elementor-element.elementor-element-c4dd6de{--divider-border-style:solid;--divider-color:#3BB0BE;--divider-border-width:1px;}.elementor-39541 .elementor-element.elementor-element-c4dd6de .elementor-divider-separator{width:100%;}.elementor-39541 .elementor-element.elementor-element-c4dd6de .elementor-divider{padding-block-start:0px;padding-block-end:0px;}.elementor-39541 .elementor-element.elementor-element-c4dd6de > .elementor-widget-container{padding:20px 0px 15px 0px;}.elementor-39541 .elementor-element.elementor-element-18bbd18{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#263238;--textColor:#263238;}.elementor-39541 .elementor-element.elementor-element-18bbd18 a{color:#192BC2;}.elementor-39541 .elementor-element.elementor-element-18bbd18 a:hover, .elementor-39541 .elementor-element.elementor-element-18bbd18 a:focus{color:var( --e-global-color-c3226ac );}.elementor-39541 .elementor-element.elementor-element-18bbd18 > 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.elementor-element.elementor-element-f998c0a a{color:#192BC2;}.elementor-39541 .elementor-element.elementor-element-f998c0a > .elementor-widget-container{margin:0px 0px 0px 0px;padding:12px 40px 0px 0px;}.elementor-39541 .elementor-element.elementor-element-1d77c75{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--justify-content:space-around;--gap:15px 15px;--row-gap:15px;--column-gap:15px;--flex-wrap:wrap;--padding-top:70px;--padding-bottom:90px;--padding-left:0px;--padding-right:0px;}.elementor-39541 .elementor-element.elementor-element-1d77c75:not(.elementor-motion-effects-element-type-background), .elementor-39541 .elementor-element.elementor-element-1d77c75 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#F9FAFC;}.elementor-39541 .elementor-element.elementor-element-dd2799b{text-align:center;}.elementor-39541 .elementor-element.elementor-element-dd2799b .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-39541 .elementor-element.elementor-element-dd2799b > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-39541 .elementor-element.elementor-element-d845585{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-39541 .elementor-element.elementor-element-d845585 .elementor-divider-separator{width:72px;margin:0 auto;margin-center:0;}.elementor-39541 .elementor-element.elementor-element-d845585 .elementor-divider{text-align:center;padding-block-start:0px;padding-block-end:0px;}.elementor-39541 .elementor-element.elementor-element-d845585 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-39541 .elementor-element.elementor-element-36fb948{text-align:center;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-39541 .elementor-element.elementor-element-36fb948 a{color:#192BC2;}.elementor-39541 .elementor-element.elementor-element-36fb948 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 170px 30px 170px;}.elementor-39541 .elementor-element.elementor-element-ee4402e{--display:grid;--e-con-grid-template-columns:repeat(3, 1fr);--e-con-grid-template-rows:repeat(1, 1fr);--gap:50px 50px;--row-gap:50px;--column-gap:50px;--grid-auto-flow:row;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:25px;--padding-right:25px;}.elementor-widget-flip-box .elementor-flip-box__front .elementor-flip-box__layer__title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( 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.elementor-flip-box__button{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );}.elementor-39541 .elementor-element.elementor-element-3f73752 .elementor-flip-box{height:390px;}.elementor-39541 .elementor-element.elementor-element-3f73752 .elementor-flip-box__layer, .elementor-39541 .elementor-element.elementor-element-3f73752 .elementor-flip-box__layer__overlay{border-radius:0px;}.elementor-39541 .elementor-element.elementor-element-3f73752 .elementor-flip-box__front{background-color:#FFFFFF;border-style:none;}.elementor-39541 .elementor-element.elementor-element-3f73752 .elementor-flip-box__front .elementor-flip-box__layer__overlay{padding:70px 60px 70px 60px;text-align:center;justify-content:center;}.elementor-39541 .elementor-element.elementor-element-3f73752 .elementor-flip-box__image{margin-bottom:20px;opacity:1;}.elementor-39541 .elementor-element.elementor-element-3f73752 .elementor-flip-box__image img{width:153px;border-style:none;border-radius:0px;}.elementor-39541 .elementor-element.elementor-element-3f73752 .elementor-flip-box__front .elementor-flip-box__layer__title{color:#00878A;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:600;line-height:1.3em;}.elementor-39541 .elementor-element.elementor-element-3f73752 .elementor-flip-box__back{background-color:#FFFFFF;border-style:none;}.elementor-39541 .elementor-element.elementor-element-3f73752 .elementor-flip-box__back .elementor-flip-box__layer__overlay{padding:20px 30px 20px 30px;text-align:center;justify-content:center;}.elementor-39541 .elementor-element.elementor-element-3f73752 .elementor-flip-box__button{margin-inline-center:0;}.elementor-39541 .elementor-element.elementor-element-3f73752 .elementor-flip-box__back .elementor-flip-box__layer__description{color:#263238;font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39541 .elementor-element.elementor-element-3f73752 > .elementor-widget-container{border-radius:0px 0px 0px 0px;}.elementor-39541 .elementor-element.elementor-element-347df62 .elementor-flip-box{height:390px;}.elementor-39541 .elementor-element.elementor-element-347df62 .elementor-flip-box__layer, .elementor-39541 .elementor-element.elementor-element-347df62 .elementor-flip-box__layer__overlay{border-radius:0px;}.elementor-39541 .elementor-element.elementor-element-347df62 .elementor-flip-box__front{background-color:#FFFFFF;border-style:none;}.elementor-39541 .elementor-element.elementor-element-347df62 .elementor-flip-box__front .elementor-flip-box__layer__overlay{padding:70px 60px 70px 60px;text-align:center;justify-content:center;}.elementor-39541 .elementor-element.elementor-element-347df62 .elementor-flip-box__image{margin-bottom:20px;opacity:1;}.elementor-39541 .elementor-element.elementor-element-347df62 .elementor-flip-box__image img{width:153px;border-style:none;border-radius:0px;}.elementor-39541 .elementor-element.elementor-element-347df62 .elementor-flip-box__front .elementor-flip-box__layer__title{color:#00878A;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:600;line-height:1.3em;}.elementor-39541 .elementor-element.elementor-element-347df62 .elementor-flip-box__back{background-color:#FFFFFF;border-style:none;}.elementor-39541 .elementor-element.elementor-element-347df62 .elementor-flip-box__back .elementor-flip-box__layer__overlay{padding:20px 30px 20px 30px;text-align:center;justify-content:center;}.elementor-39541 .elementor-element.elementor-element-347df62 .elementor-flip-box__button{margin-inline-center:0;}.elementor-39541 .elementor-element.elementor-element-347df62 .elementor-flip-box__back .elementor-flip-box__layer__description{color:#263238;font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39541 .elementor-element.elementor-element-347df62 > .elementor-widget-container{border-radius:0px 0px 0px 0px;}.elementor-39541 .elementor-element.elementor-element-35b2608 .elementor-flip-box{height:390px;}.elementor-39541 .elementor-element.elementor-element-35b2608 .elementor-flip-box__layer, .elementor-39541 .elementor-element.elementor-element-35b2608 .elementor-flip-box__layer__overlay{border-radius:0px;}.elementor-39541 .elementor-element.elementor-element-35b2608 .elementor-flip-box__front{background-color:#FFFFFF;border-style:none;}.elementor-39541 .elementor-element.elementor-element-35b2608 .elementor-flip-box__front .elementor-flip-box__layer__overlay{padding:70px 60px 70px 60px;text-align:center;justify-content:center;}.elementor-39541 .elementor-element.elementor-element-35b2608 .elementor-flip-box__image{margin-bottom:20px;opacity:1;}.elementor-39541 .elementor-element.elementor-element-35b2608 .elementor-flip-box__image img{width:153px;border-style:none;border-radius:0px;}.elementor-39541 .elementor-element.elementor-element-35b2608 .elementor-flip-box__front .elementor-flip-box__layer__title{color:#00878A;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:600;line-height:1.3em;}.elementor-39541 .elementor-element.elementor-element-35b2608 .elementor-flip-box__back{background-color:#FFFFFF;border-style:none;}.elementor-39541 .elementor-element.elementor-element-35b2608 .elementor-flip-box__back .elementor-flip-box__layer__overlay{padding:20px 30px 20px 30px;text-align:center;justify-content:center;}.elementor-39541 .elementor-element.elementor-element-35b2608 .elementor-flip-box__button{margin-inline-center:0;}.elementor-39541 .elementor-element.elementor-element-35b2608 .elementor-flip-box__back .elementor-flip-box__layer__description{color:#263238;font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39541 .elementor-element.elementor-element-35b2608 > .elementor-widget-container{border-radius:0px 0px 0px 0px;}.elementor-39541 .elementor-element.elementor-element-e336eb3{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:46px 46px;--row-gap:46px;--column-gap:46px;--padding-top:80px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-39541 .elementor-element.elementor-element-e336eb3:not(.elementor-motion-effects-element-type-background), .elementor-39541 .elementor-element.elementor-element-e336eb3 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#F8FBFD;}.elementor-39541 .elementor-element.elementor-element-ca2946b{--display:flex;--width:50%;--flex-direction:column;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% 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.elementor-divider-separator{width:72px;margin:0 auto;margin-left:0;}.elementor-39541 .elementor-element.elementor-element-813e2c8 .elementor-divider{text-align:left;padding-block-start:0px;padding-block-end:0px;}.elementor-39541 .elementor-element.elementor-element-813e2c8 > .elementor-widget-container{padding:5px 0px 5px 0px;}.elementor-39541 .elementor-element.elementor-element-acc26c9{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-39541 .elementor-element.elementor-element-acc26c9 a{color:#192BC2;}.elementor-39541 .elementor-element.elementor-element-acc26c9 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 40px 5px 0px;}.elementor-39541 .elementor-element.elementor-element-647adef{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-39541 .elementor-element.elementor-element-647adef a{color:#192BC2;}.elementor-39541 .elementor-element.elementor-element-647adef > .elementor-widget-container{margin:0px 0px 0px 0px;padding:12px 40px 0px 0px;}.elementor-39541 .elementor-element.elementor-element-aa3f05c{--display:flex;--width:50%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:0px 0px 0px 0px;--border-top-width:0px;--border-right-width:0px;--border-bottom-width:0px;--border-left-width:0px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-39541 .elementor-element.elementor-element-aa3f05c:not(.elementor-motion-effects-element-type-background), .elementor-39541 .elementor-element.elementor-element-aa3f05c > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-39541 .elementor-element.elementor-element-d109a40 img, .elementor-39541 .elementor-element.elementor-element-d109a40 svg{border-radius:20px 20px 20px 20px;}.elementor-39541 .elementor-element.elementor-element-6440408{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:90px;--padding-bottom:90px;--padding-left:0px;--padding-right:0px;}.elementor-39541 .elementor-element.elementor-element-772da33{text-align:center;width:var( --container-widget-width, 80% );max-width:80%;--container-widget-width:80%;--container-widget-flex-grow:0;}.elementor-39541 .elementor-element.elementor-element-772da33 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:600;text-transform:capitalize;line-height:1.3em;color:#002525;}.elementor-39541 .elementor-element.elementor-element-772da33 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39541 .elementor-element.elementor-element-772da33.elementor-element{--align-self:center;}.elementor-39541 .elementor-element.elementor-element-438bf5e{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-39541 .elementor-element.elementor-element-438bf5e .elementor-divider-separator{width:7%;margin:0 auto;margin-center:0;}.elementor-39541 .elementor-element.elementor-element-438bf5e .elementor-divider{text-align:center;padding-block-start:15px;padding-block-end:15px;}.elementor-39541 .elementor-element.elementor-element-438bf5e > .elementor-widget-container{margin:0px 0px 7px 0px;padding:0px 0px 0px 0px;}.elementor-widget-accordion .elementor-accordion-icon, .elementor-widget-accordion .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon, .elementor-widget-accordion .elementor-active .elementor-accordion-title{color:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-accordion-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-accordion .elementor-tab-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-accordion-item{border-width:0px;border-color:#192BC2;}.elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-accordion-item .elementor-tab-content{border-width:0px;border-block-start-color:#192BC2;}.elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-accordion-item .elementor-tab-title.elementor-active{border-width:0px;border-block-end-color:#192BC2;}.elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-accordion-icon, .elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-accordion-title{color:#000000;}.elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-accordion-icon svg{fill:#000000;}.elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-active .elementor-accordion-icon, .elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-active .elementor-accordion-title{color:#0D0D0D;}.elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-active .elementor-accordion-icon svg{fill:#0D0D0D;}.elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-accordion-title{font-family:\"Outfit\", Sans-serif;font-size:26px;font-weight:600;line-height:1.3em;}.elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-tab-title{padding:30px 10px 30px 0px;}.elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-tab-title .elementor-accordion-icon i:before{color:#3645CA;}.elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-tab-title .elementor-accordion-icon svg{fill:#3645CA;}.elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-tab-title.elementor-active .elementor-accordion-icon i:before{color:#3645CA;}.elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-tab-title.elementor-active .elementor-accordion-icon svg{fill:#3645CA;}.elementor-39541 .elementor-element.elementor-element-899ec17 .elementor-tab-content{color:#555555;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;padding:0px 50px 25px 0px;}.elementor-39541 .elementor-element.elementor-element-899ec17 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39541 .elementor-element.elementor-element-34dd6cd{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:0px 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.elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}}\/* Start custom CSS *\/body.elementor-page-39541 b {\n    font-weight: 700;\n}\n\nbody.elementor-page-39541 strong {\n    font-weight: 700;\n}\n\nbody.elementor-page-39541 .semi-bold b {\n    font-weight: 600;\n}\n.link-border a{\n    text-decoration: underline;\n    color: #192BC2 !important;\n}\n.link-border a:hover{\n    text-decoration: underline;\n    color: #4399A9 !important;\n}\n.consulting-link span.elementor-icon-list-text a {\n    width: auto !important;\n    display: inline;\n    word-wrap: break-word;\n}\n\n.box-link a {\n    color: #192BC2;\n    text-decoration: underline!important;\n    font-weight: 600;\n}\nstrong{\n     font-weight: 600 !important;\n}\n.box-link a:hover {\n    color: #4399A9 !important;\n}\n.box-border::before {\n  content: \"\";\n  position: absolute;\n  inset: 0;\n  padding: 1.5px; \/* border thickness *\/\n  border-radius: 20px;\n  background: linear-gradient(\n    90deg,\n    #4D91EA 0%,\n    #58EEF4 12.98%,\n    #25C16F 26.44%,\n    #F0C45A 53.85%,\n    #F74C3D 76.44%,\n    #8E1FDC 100%\n  );\n  -webkit-mask:\n    linear-gradient(#fff 0 0) content-box,\n    linear-gradient(#fff 0 0);\n  -webkit-mask-composite: xor;\n  mask-composite: exclude;\n}\n\n\/******table******\/\ntable.comparison-table {\n    margin-bottom: 0 !important;\n}\ntable.comparison-table {\n    margin-bottom: 0px;\n}\n tbody tr td:first-child strong {\n    font-weight: 600;\n}\n\n.comparison-table {\n  width: 100%;\n  border-collapse: collapse;\n  font-family: Arial, sans-serif;\n  font-size: 15px;\n      box-shadow: 0px 6.14597px 33.4955px rgba(58, 180, 194, 0.3);\n}\n.comparison-table th, .comparison-table td {\n    border: 1px solid #CCCCCC;\n    padding: 23px 64px !important;\n    text-align: center;\n    vertical-align: middle;\n    font-family: 'Outfit';\n    font-style: normal;\n    font-weight: 400;\n    font-size: 18px;\n    line-height: 26px;\n    color: #263238;\n   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.elementor-widget-container {\n  background: #fff;\n  border-radius: 21px !important;\n}\n#flip-box div {\n    border-radius: 26px !important;\n}\n\n#luxembourg-our-faq .elementor-accordion-item {\n    border: 0;\n    border-bottom: 1px solid #7B7B7B;\n}\n\n#luxembourg-our-faq .elementor-accordion-item:last-child {\n    border-bottom: 0;\n}\n\n#luxembourg-our-faq .elementor-widget-accordion a {\n    color: #192BC2;\n}\n\n#luxembourg-our-faq .elementor-widget-accordion a:hover {\n    color: #4399A9;\n}\n\n#luxembourg-our-faq .elementor-accordion-icon svg {\n    height: 1.8em;\n}\n\n#luxembourg-our-faq .elementor-tab-title.elementor-active {\n    padding-bottom: 10px;\n}\n\n.luxembourg-faq-link p a {\n    color: #192BC2;\n    text-decoration: underline;\n}\n\n.luxembourg-faq-link p a:hover {\n    color: #4399A9;\n}\n\n.aurion-ai-next-step {\n    position: relative;\n}\n\n.aurion-ai-next-step::before {\n    content: \"\";\n    position: absolute;\n    background: url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/decorative-leaf-bg-icon.svg\") no-repeat;\n    background-size: contain;\n    width: 290px;\n    height: 362px;\n    right: 0;\n    bottom: 0;\n    left: 84%;\n    top: 10px;\n}\n\n.aurion-ai-next-step::after {\n    content: \"\";\n    position: absolute;\n    background: url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/abstract-leaf-background-icon.svg\") no-repeat;\n    background-size: contain;\n    width: 290px;\n    height: 365px;\n    right: 0;\n    left: 0;\n    top: 14%;\n}\n\n@media screen and (max-width: 767px) {\n    \nbr {\n        display: none;\n    }\n\ntable.comparison-table th {\n    font-size: 16px;\n    padding: 10px 10px !important;\n    line-height: 22px;\n    text-align: center;\n}\n.comparison-table th, .comparison-table td {\n    padding: 10px 10px !important;\n    font-size: 14px;\n    text-align: center;\n}\ntbody tr td:first-child {\n    font-size: 14px;\n    text-align: center;\n}\n.table-box {\n    overflow-x: auto;\n}\n.box-h h3.elementor-image-box-title {\n    padding: 0px 60px;\n}\n\n#luxembourg-our-faq p {\n        padding-right: 20px;\n    }\n    .aurion-ai-next-step::before {\ndisplay: none;\n}\n\n.aurion-ai-next-step::after {\n    display: none;\n}\n\n\n}\/* End custom CSS 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HaloITSM integreert met Teams, Jira & Azure DevOps. Door SMC in FR\/BE\/LU.","_yoast_wpseo_linkdex":null,"_yoast_wpseo_focuskeywords":null,"_yoast_wpseo_keywordsynonyms":null,"_aioseo_title":null,"_aioseo_description":null,"_aioseo_keywords":null,"_aioseo_og_title":null,"_aioseo_og_description":null,"_aioseo_og_article_section":null,"_aioseo_og_article_tags":null,"_aioseo_twitter_title":null,"_aioseo_twitter_description":null,"_yoast_wpseo_content_score":null,"_thumbnail_id":null,"_yoast_wpseo_canonical":null,"_eb_reusable_block_ids":[],"_yoast_post_redirect_info":null,"_yoast_wpseo_opengraph-description":"Plan, keur goed & implementeer wijzigingen met CAB, risico- & live-kalender. HaloITSM integreert met Teams, Jira & Azure DevOps. Door SMC in FR\/BE\/LU.","_yoast_wpseo_twitter-description":"Plan, keur goed & implementeer wijzigingen met CAB, risico- & live-kalender. HaloITSM integreert met Teams, Jira & Azure DevOps. Door SMC in FR\/BE\/LU.","_yoast_wpseo_opengraph-title":"Change management (ITIL 4) in HaloITSM | SMC consulting","_eb_attr":null,"footnotes":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Change management (ITIL 4) in HaloITSM | SMC consulting<\/title>\n<meta name=\"description\" content=\"Plan, keur goed &amp; implementeer wijzigingen met CAB, risico- &amp; live-kalender. HaloITSM integreert met Teams, Jira &amp; Azure DevOps. 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