{"id":39355,"date":"2025-10-09T14:03:49","date_gmt":"2025-10-09T12:03:49","guid":{"rendered":"https:\/\/www.smcconsulting.be\/itsm-verzoeken\/"},"modified":"2026-04-10T16:27:00","modified_gmt":"2026-04-10T14:27:00","slug":"itsm-verzoeken","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/nl\/itsm-verzoeken\/","title":{"rendered":"Beheer van serviceverzoeken"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"39355\" class=\"elementor elementor-39355 elementor-39303\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53aeb73 hero-sec e-flex e-con-boxed e-con e-parent\" data-id=\"53aeb73\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-44d24ad e-con-full e-flex e-con e-child\" data-id=\"44d24ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a95109 elementor-widget elementor-widget-heading\" data-id=\"7a95109\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#192BC2\">Service Request Management:<\/span> Bouw een IT-aanvraagproces dat gebruikers daadwerkelijk gebruiken<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b51b94f semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"b51b94f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tService request management is het proces dat IT-aanvragen gestructureerd, traceerbaar en consistent uitvoerbaar maakt. Wanneer dit goed wordt uitgevoerd, vermindert het de IT-werkdruk door automatisering, biedt het gebruikers een betrouwbare ervaring en geeft het IT-management volledig inzicht in wat er wordt aangevraagd en hoe snel dit wordt afgehandeld. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06fe2f9 box-link elementor-widget elementor-widget-text-editor\" data-id=\"06fe2f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOnze <a href=\"https:\/\/www.smcconsulting.be\/nl\/smc-consulting-itil-v4-gecertificeerde-engineers-itsm-consultancy-implementatie\/\">ITIL v4-gecertificeerde engineers<\/a> ontwerpen aanvraagmodellen die naadloos worden vertaald naar formulieren, goedkeuringen en SLA&#8217;s.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbccb2d banner-btn elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"dbccb2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_dbccb2d\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_dbccb2d a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_dbccb2d .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_dbccb2d .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_dbccb2d .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_dbccb2d\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"https:\/\/www.smcconsulting.be\/nl\/plan-een-afspraak\/\" id=\"uc_blox_btn_group_elementor_dbccb2d_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Boek een gratis assessment<\/div>\n  <\/div>\n<\/a>\n<a class=\"elementor-repeater-item-1dadcd6 \" href=\"https:\/\/www.smcconsulting.be\/nl\/smc-consulting-itil-v4-gecertificeerde-engineers-itsm-consultancy-implementatie\/\" id=\"uc_blox_btn_group_elementor_dbccb2d_item2\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">  Ontdek onze ITSM-consulting<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15c6a5a e-flex e-con-boxed e-con e-parent\" data-id=\"15c6a5a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bf7814 e-transform elementor-widget elementor-widget-image\" data-id=\"0bf7814\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#scroll\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"62\" height=\"62\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Scroll-arrow.svg\" class=\"attachment-full size-full wp-image-62077\" alt=\"Partnerproducten | Scrollpijl\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b679927 semi-bold elementor-widget elementor-widget-heading\" data-id=\"b679927\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wat is <strong>Service Request Management?<\/strong> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b953d9d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b953d9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27deb3c e-con-full e-flex e-con e-child\" data-id=\"27deb3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-57603fe e-con-full box-border e-flex e-con e-child\" data-id=\"57603fe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7def0a box-link elementor-widget elementor-widget-text-editor\" data-id=\"b7def0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Service request management<\/strong> is de ITIL v4-praktijk die verantwoordelijk is voor het op een consistente en effici\u00ebnte wijze afhandelen van alle vooraf gedefinieerde, door gebruikers ge\u00efnitieerde verzoeken om IT-diensten. Het omvat alles van toegangsverlening en software-installatie tot hardware-aanvragen, accountresets en onboarding-workflows. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6771da2 box-link elementor-widget elementor-widget-text-editor\" data-id=\"6771da2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Een serviceverzoek is een formeel verzoek van een gebruiker voor iets waar deze recht op heeft. Het is geen verstoring van de dienstverlening en het is geen klacht. Het is een voorspelbare, vooraf goedgekeurde behoefte die het IT-team zou moeten kunnen vervullen zonder telkens een individuele beoordeling uit te voeren.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3115697 box-link elementor-widget elementor-widget-text-editor\" data-id=\"3115697\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dit onderscheid is cruciaal. Serviceverzoeken en <a href=\"https:\/\/www.smcconsulting.be\/nl\/haloitsm-incidentmanagement\/\">incidenten<\/a> zijn fundamenteel verschillend van aard en moeten via afzonderlijke processen worden afgehandeld. Een incident is onverwacht en vereist triage en diagnose. Een serviceverzoek wordt verwacht, heeft een bekend uitvoeringstraject en moet worden verwerkt via een gestandaardiseerde workflow met een gedefinieerde SLA.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2324e33 box-link elementor-widget elementor-widget-text-editor\" data-id=\"2324e33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Het samenvoegen van deze twee in dezelfde wachtrij is de meest voorkomende reden waarom SLA&#8217;s voor serviceverzoeken niet worden gehaald. Incidenten worden behandeld als verzoeken. Verzoeken lopen vertraging op door incidenten. Geen van beide processen presteert zoals het hoort.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39a56bc e-con-full e-flex e-con e-child\" data-id=\"39a56bc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d7f6ac elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"9d7f6ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"1512\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Is-Service-Request-Management.jpg\" class=\"attachment-full size-full wp-image-82633\" alt=\"Wat is Service Request Management\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Is-Service-Request-Management.jpg 1180w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Is-Service-Request-Management-234x300.jpg 234w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Is-Service-Request-Management-799x1024.jpg 799w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Is-Service-Request-Management-768x984.jpg 768w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2451bc elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"e2451bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_e2451bc\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_e2451bc a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_e2451bc .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_e2451bc .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_e2451bc .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_e2451bc\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"https:\/\/www.smcconsulting.be\/nl\/plan-een-afspraak\/\" id=\"uc_blox_btn_group_elementor_e2451bc_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Bespreek uw huidige aanvraagproces met onze consultants<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39fe3f2 e-flex e-con-boxed e-con e-parent\" data-id=\"39fe3f2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a39596d semi-bold elementor-widget elementor-widget-heading\" data-id=\"a39596d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wat hoort er in een <strong>servicecatalogus?<\/strong> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d7adc9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1d7adc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ac56f6 box-link elementor-widget elementor-widget-text-editor\" data-id=\"0ac56f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De servicecatalogus is het fundament van service request management. Het is de gestructureerde lijst van diensten die het IT-team<br>levert, elk met een gedefinieerd afhandelingsproces, SLA, vereiste goedkeuringen en, indien van toepassing, kosten. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b556012 e-con-full e-flex e-con e-child\" data-id=\"b556012\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-82c04d5 e-con-full e-flex e-con e-child\" data-id=\"82c04d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c61d0f elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"4c61d0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"976\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Belongs-in-a-Service-Catalogue.jpg\" class=\"attachment-full size-full wp-image-83102\" alt=\"Wat hoort er in een servicecatalogus\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Belongs-in-a-Service-Catalogue.jpg 1180w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Belongs-in-a-Service-Catalogue-300x248.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Belongs-in-a-Service-Catalogue-1024x847.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Belongs-in-a-Service-Catalogue-768x635.jpg 768w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aaeb1be e-con-full box-border e-flex e-con e-child\" data-id=\"aaeb1be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b03a6f4 box-link elementor-widget elementor-widget-text-editor\" data-id=\"b03a6f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEen goed ontworpen servicecatalogus beslaat vier categorie\u00ebn:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eae26c4 elementor-align-start box-link Consulting-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"eae26c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Toegang en identiteit<\/strong> \u2014 Provisioning van nieuwe gebruikers, wijzigingen in toegangsrechten, roltoewijzingen, ontgrendelen van accounts <br>en offboarding-workflows.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Hardware en apparatuur<\/strong> \u2014 Aanvragen voor laptops en mobiele apparaten, verstrekking van randapparatuur, vervangende apparatuur en hardware-upgrades.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Software en licenties<\/strong> \u2014 Aanvragen voor software-installatie, licentietoewijzingen, toegang tot applicaties en provisioning van abonnementen.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>IT-diensten en infrastructuur<\/strong> \u2014 VPN-toegang, instellen van gedeelde mailboxen, beheer van distributielijsten, provisioning van cloudbronnen en aanvragen voor netwerktoegang.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adfb469 box-link elementor-widget elementor-widget-text-editor\" data-id=\"adfb469\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tElk item in de catalogus moet een gedefinieerde eigenaar hebben, evenals een gedocumenteerde uitvoeringsprocedure en een SLA die gebruikers kunnen inzien op het moment van indiening. Indien het IT-team zich niet kan committeren aan een uitvoeringstermijn, is het catalogusitem nog niet gereed om te worden gepubliceerd. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd9c0dd e-flex e-con-boxed e-con e-parent\" data-id=\"cd9c0dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a6d4cf3 e-con-full e-flex e-con e-child\" data-id=\"a6d4cf3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3f2e9f elementor-widget elementor-widget-heading\" data-id=\"d3f2e9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> <strong>De levenscyclus van serviceaanvragen:<\/strong> 6 fasen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2fdf07 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d2fdf07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24b7852 e-con-full e-flex e-con e-child\" data-id=\"24b7852\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9906e87 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"9906e87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"80\" height=\"80\" viewBox=\"0 0 80 80\" fill=\"none\"><circle cx=\"40\" cy=\"40\" r=\"40\" fill=\"#FFF06D\"><\/circle><path d=\"M33.0965 53.88C30.9938 53.88 29.0938 53.31 27.3965 52.17C25.6991 51.03 24.3438 49.4213 23.3305 47.344C22.3425 45.2667 21.8485 42.8473 21.8485 40.086C21.8485 37.3247 22.3425 34.918 23.3305 32.866C24.3185 30.814 25.6485 29.218 27.3205 28.078C29.0178 26.938 30.9051 26.368 32.9825 26.368C35.1105 26.368 37.0105 26.938 38.6825 28.078C40.3798 29.218 41.7225 30.8267 42.7105 32.904C43.6985 34.956 44.1925 37.3753 44.1925 40.162C44.1925 42.9233 43.6985 45.3427 42.7105 47.42C41.7225 49.472 40.3925 51.068 38.7205 52.208C37.0485 53.3227 35.1738 53.88 33.0965 53.88ZM33.0205 49.206C34.2365 49.206 35.2878 48.864 36.1745 48.18C37.0611 47.496 37.7451 46.4827 38.2265 45.14C38.7331 43.7973 38.9865 42.1253 38.9865 40.124C38.9865 38.1227 38.7331 36.4507 38.2265 35.108C37.7451 33.7653 37.0485 32.7647 36.1365 32.106C35.2498 31.422 34.1985 31.08 32.9825 31.08C31.7918 31.08 30.7531 31.422 29.8665 32.106C28.9798 32.7647 28.2831 33.7653 27.7765 35.108C27.2951 36.4253 27.0545 38.0847 27.0545 40.086C27.0545 42.1127 27.2951 43.7973 27.7765 45.14C28.2831 46.4827 28.9798 47.496 29.8665 48.18C30.7531 48.864 31.8045 49.206 33.0205 49.206ZM51.6844 53.5V26.786H56.7764V53.5H51.6844ZM46.4404 31.27V26.786H56.3964V31.27H46.4404Z\" fill=\"black\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIndiening van verzoek\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4bab0e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e4bab0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-367185c box-link elementor-widget elementor-widget-text-editor\" data-id=\"367185c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDe gebruiker dient een verzoek in via het self-serviceportaal en maakt daarbij een keuze uit de servicecatalogus. Een goed ontworpen portaal presenteert verzoeken in begrijpelijke zakelijke taal, niet in IT-terminologie, en maakt gebruik van dynamische formulieren om vooraf exact de informatie te verzamelen die nodig is voor de afhandeling. Verzoeken die onvolledig binnenkomen, zorgen voor extra communicatie waardoor de doorlooptijd onnodig toeneemt.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ed9213 e-con-full e-flex e-con e-child\" data-id=\"7ed9213\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9e23af elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e9e23af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"80\" height=\"80\" viewBox=\"0 0 80 80\" fill=\"none\"><circle cx=\"40\" cy=\"40\" r=\"40\" fill=\"#FFF06D\"><\/circle><path d=\"M29.5711 53.88C27.4684 53.88 25.5684 53.31 23.8711 52.17C22.1737 51.03 20.8184 49.4213 19.8051 47.344C18.8171 45.2667 18.3231 42.8473 18.3231 40.086C18.3231 37.3247 18.8171 34.918 19.8051 32.866C20.7931 30.814 22.1231 29.218 23.7951 28.078C25.4924 26.938 27.3797 26.368 29.4571 26.368C31.5851 26.368 33.4851 26.938 35.1571 28.078C36.8544 29.218 38.1971 30.8267 39.1851 32.904C40.1731 34.956 40.6671 37.3753 40.6671 40.162C40.6671 42.9233 40.1731 45.3427 39.1851 47.42C38.1971 49.472 36.8671 51.068 35.1951 52.208C33.5231 53.3227 31.6484 53.88 29.5711 53.88ZM29.4951 49.206C30.7111 49.206 31.7624 48.864 32.6491 48.18C33.5357 47.496 34.2197 46.4827 34.7011 45.14C35.2077 43.7973 35.4611 42.1253 35.4611 40.124C35.4611 38.1227 35.2077 36.4507 34.7011 35.108C34.2197 33.7653 33.5231 32.7647 32.6111 32.106C31.7244 31.422 30.6731 31.08 29.4571 31.08C28.2664 31.08 27.2277 31.422 26.3411 32.106C25.4544 32.7647 24.7577 33.7653 24.2511 35.108C23.7697 36.4253 23.5291 38.0847 23.5291 40.086C23.5291 42.1127 23.7697 43.7973 24.2511 45.14C24.7577 46.4827 25.4544 47.496 26.3411 48.18C27.2277 48.864 28.2791 49.206 29.4951 49.206ZM43.029 50.536L53.099 40.01C53.8083 39.25 54.3783 38.5787 54.809 37.996C55.265 37.388 55.5943 36.818 55.797 36.286C55.9997 35.7287 56.101 35.1713 56.101 34.614C56.101 33.4993 55.7337 32.6253 54.999 31.992C54.2897 31.3587 53.365 31.042 52.225 31.042C51.0597 31.042 50.021 31.346 49.109 31.954C48.2223 32.562 47.3863 33.5247 46.601 34.842L43.067 31.84C44.131 30.0413 45.4483 28.686 47.019 27.774C48.615 26.8367 50.439 26.368 52.491 26.368C54.239 26.368 55.759 26.71 57.051 27.394C58.3683 28.078 59.3817 29.028 60.091 30.244C60.8003 31.46 61.155 32.8787 61.155 34.5C61.155 35.5893 61.0157 36.5773 60.737 37.464C60.4837 38.3507 60.0403 39.2373 59.407 40.124C58.799 40.9853 57.9503 41.9607 56.861 43.05L49.527 50.536H43.029ZM43.029 53.5V50.536L47.437 49.016H61.725V53.5H43.029Z\" fill=\"black\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tValidatie en classificatie\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32d7fd8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"32d7fd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c606fa box-link elementor-widget elementor-widget-text-editor\" data-id=\"9c606fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Het ingediende verzoek wordt automatisch getoetst aan de servicecatalogus en geclassificeerd op basis van type, prioriteit en afhandelingstraject. Standaardverzoeken die aan alle voorwaarden voldoen, worden direct doorgeleid naar de uitvoering zonder handmatige beoordeling. Verzoeken die goedkeuring vereisen, worden gemarkeerd en naar de juiste goedkeurder gestuurd.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73f1c01 e-con-full e-flex e-con e-child\" data-id=\"73f1c01\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d96bef elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5d96bef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"80\" height=\"80\" viewBox=\"0 0 80 80\" fill=\"none\"><circle cx=\"40\" cy=\"40\" r=\"40\" fill=\"#FFF06D\"><\/circle><path d=\"M29.6267 53.88C27.5241 53.88 25.6241 53.31 23.9267 52.17C22.2294 51.03 20.8741 49.4213 19.8607 47.344C18.8727 45.2667 18.3787 42.8473 18.3787 40.086C18.3787 37.3247 18.8727 34.918 19.8607 32.866C20.8487 30.814 22.1787 29.218 23.8507 28.078C25.5481 26.938 27.4354 26.368 29.5127 26.368C31.6407 26.368 33.5407 26.938 35.2127 28.078C36.9101 29.218 38.2527 30.8267 39.2407 32.904C40.2287 34.956 40.7227 37.3753 40.7227 40.162C40.7227 42.9233 40.2287 45.3427 39.2407 47.42C38.2527 49.472 36.9227 51.068 35.2507 52.208C33.5787 53.3227 31.7041 53.88 29.6267 53.88ZM29.5507 49.206C30.7667 49.206 31.8181 48.864 32.7047 48.18C33.5914 47.496 34.2754 46.4827 34.7567 45.14C35.2634 43.7973 35.5167 42.1253 35.5167 40.124C35.5167 38.1227 35.2634 36.4507 34.7567 35.108C34.2754 33.7653 33.5787 32.7647 32.6667 32.106C31.7801 31.422 30.7287 31.08 29.5127 31.08C28.3221 31.08 27.2834 31.422 26.3967 32.106C25.5101 32.7647 24.8134 33.7653 24.3067 35.108C23.8254 36.4253 23.5847 38.0847 23.5847 40.086C23.5847 42.1127 23.8254 43.7973 24.3067 45.14C24.8134 46.4827 25.5101 47.496 26.3967 48.18C27.2834 48.864 28.3347 49.206 29.5507 49.206ZM51.5587 53.88C49.76 53.88 48.1133 53.5633 46.6187 52.93C45.124 52.2713 43.87 51.334 42.8567 50.118L46.2767 46.736C46.7833 47.496 47.5053 48.104 48.4427 48.56C49.38 49.016 50.3933 49.244 51.4827 49.244C52.496 49.244 53.37 49.0667 54.1047 48.712C54.8393 48.332 55.4093 47.8127 55.8147 47.154C56.2453 46.47 56.4607 45.6847 56.4607 44.798C56.4607 43.8607 56.2453 43.0627 55.8147 42.404C55.4093 41.7453 54.814 41.2387 54.0287 40.884C53.2433 40.5293 52.306 40.352 51.2167 40.352C50.7353 40.352 50.2413 40.39 49.7347 40.466C49.228 40.5167 48.7973 40.6053 48.4427 40.732L50.7227 37.844C51.356 37.6413 51.9767 37.4767 52.5847 37.35C53.218 37.198 53.8007 37.122 54.3327 37.122C55.7007 37.122 56.9293 37.4513 58.0187 38.11C59.1333 38.7433 60.0073 39.6553 60.6407 40.846C61.2993 42.0113 61.6287 43.392 61.6287 44.988C61.6287 46.7613 61.2107 48.3193 60.3747 49.662C59.5387 50.9793 58.3607 52.018 56.8407 52.778C55.346 53.5127 53.5853 53.88 51.5587 53.88ZM48.4427 40.732V37.768L55.2827 29.826L61.2107 29.75L54.1427 37.844L48.4427 40.732ZM44.3387 31.27V26.786H61.2107V29.75L56.9927 31.27H44.3387Z\" fill=\"black\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tGoedkeuringsworkflow\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0260cbd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0260cbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe19753 box-link elementor-widget elementor-widget-text-editor\" data-id=\"fe19753\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSommige verzoeken vereisen een of meer goedkeuringsniveaus voordat ze kunnen worden uitgevoerd: goedkeuring van de manager voor softwaretoegang, een IT-beveiligingsbeoordeling voor geprivilegieerde toegang of financi\u00eble goedkeuring voor hardware boven een bepaalde drempelwaarde. Goedkeuringsworkflows moeten in het ITSM-platform worden geconfigureerd met gedefinieerde time-outs en escalatieregels, in plaats van te worden beheerd via e-mailwisselingen die onbeantwoord blijven. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae3aa09 e-con-full e-flex e-con e-child\" data-id=\"ae3aa09\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f06c228 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f06c228\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"80\" height=\"80\" viewBox=\"0 0 80 80\" fill=\"none\"><circle cx=\"40\" cy=\"40\" r=\"40\" fill=\"#FFF06D\"><\/circle><path d=\"M28.6062 53.88C26.5036 53.88 24.6036 53.31 22.9062 52.17C21.2089 51.03 19.8536 49.4213 18.8402 47.344C17.8522 45.2667 17.3582 42.8473 17.3582 40.086C17.3582 37.3247 17.8522 34.918 18.8402 32.866C19.8282 30.814 21.1582 29.218 22.8302 28.078C24.5276 26.938 26.4149 26.368 28.4922 26.368C30.6202 26.368 32.5202 26.938 34.1922 28.078C35.8896 29.218 37.2322 30.8267 38.2202 32.904C39.2082 34.956 39.7022 37.3753 39.7022 40.162C39.7022 42.9233 39.2082 45.3427 38.2202 47.42C37.2322 49.472 35.9022 51.068 34.2302 52.208C32.5582 53.3227 30.6836 53.88 28.6062 53.88ZM28.5302 49.206C29.7462 49.206 30.7976 48.864 31.6842 48.18C32.5709 47.496 33.2549 46.4827 33.7362 45.14C34.2429 43.7973 34.4962 42.1253 34.4962 40.124C34.4962 38.1227 34.2429 36.4507 33.7362 35.108C33.2549 33.7653 32.5582 32.7647 31.6462 32.106C30.7596 31.422 29.7082 31.08 28.4922 31.08C27.3016 31.08 26.2629 31.422 25.3762 32.106C24.4896 32.7647 23.7929 33.7653 23.2862 35.108C22.8049 36.4253 22.5642 38.0847 22.5642 40.086C22.5642 42.1127 22.8049 43.7973 23.2862 45.14C23.7929 46.4827 24.4896 47.496 25.3762 48.18C26.2629 48.864 27.3142 49.206 28.5302 49.206ZM42.0262 44.076L51.1462 26.786H56.8462L47.4982 44.076H42.0262ZM42.0262 47.116V44.076L43.9262 42.594H63.0782V47.116H42.0262ZM54.6422 53.5V36.476H59.7342V53.5H54.6422Z\" fill=\"black\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAfhandeling\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbf9f48 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fbf9f48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7462854 box-link elementor-widget elementor-widget-text-editor\" data-id=\"7462854\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Het verzoek wordt afgehandeld volgens de gedocumenteerde procedure voor dat specifieke catalogusitem. Waar mogelijk wordt de afhandeling geautomatiseerd: het aanmaken van accounts via directory-integratie, software-installatie via endpoint management of het bijwerken van toegangsrechten via identity management tools. Handmatige stappen worden gedocumenteerd en toegewezen aan het juiste team, waarbij een duidelijke SLA-tijd loopt.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd775aa e-con-full e-flex e-con e-child\" data-id=\"cd775aa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b5de28 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"9b5de28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"80\" height=\"80\" viewBox=\"0 0 80 80\" fill=\"none\"><circle cx=\"40\" cy=\"40\" r=\"40\" fill=\"#FFF06D\"><\/circle><path d=\"M30.0711 53.88C27.9684 53.88 26.0684 53.31 24.3711 52.17C22.6737 51.03 21.3184 49.4213 20.3051 47.344C19.3171 45.2667 18.8231 42.8473 18.8231 40.086C18.8231 37.3247 19.3171 34.918 20.3051 32.866C21.2931 30.814 22.6231 29.218 24.2951 28.078C25.9924 26.938 27.8797 26.368 29.9571 26.368C32.0851 26.368 33.9851 26.938 35.6571 28.078C37.3544 29.218 38.6971 30.8267 39.6851 32.904C40.6731 34.956 41.1671 37.3753 41.1671 40.162C41.1671 42.9233 40.6731 45.3427 39.6851 47.42C38.6971 49.472 37.3671 51.068 35.6951 52.208C34.0231 53.3227 32.1484 53.88 30.0711 53.88ZM29.9951 49.206C31.2111 49.206 32.2624 48.864 33.1491 48.18C34.0357 47.496 34.7197 46.4827 35.2011 45.14C35.7077 43.7973 35.9611 42.1253 35.9611 40.124C35.9611 38.1227 35.7077 36.4507 35.2011 35.108C34.7197 33.7653 34.0231 32.7647 33.1111 32.106C32.2244 31.422 31.1731 31.08 29.9571 31.08C28.7664 31.08 27.7277 31.422 26.8411 32.106C25.9544 32.7647 25.2577 33.7653 24.7511 35.108C24.2697 36.4253 24.0291 38.0847 24.0291 40.086C24.0291 42.1127 24.2697 43.7973 24.7511 45.14C25.2577 46.4827 25.9544 47.496 26.8411 48.18C27.7277 48.864 28.7791 49.206 29.9951 49.206ZM52.041 53.88C50.1917 53.88 48.507 53.5633 46.987 52.93C45.467 52.2713 44.2003 51.334 43.187 50.118L46.607 46.736C47.1137 47.496 47.8357 48.104 48.773 48.56C49.7357 49.016 50.787 49.244 51.927 49.244C52.9657 49.244 53.865 49.054 54.625 48.674C55.4103 48.294 56.0183 47.762 56.449 47.078C56.905 46.3687 57.133 45.5453 57.133 44.608C57.133 43.62 56.905 42.784 56.449 42.1C56.0183 41.416 55.4357 40.8967 54.701 40.542C53.9663 40.1873 53.143 40.01 52.231 40.01C51.2683 40.01 50.3943 40.1367 49.609 40.39C48.849 40.618 48.1143 40.998 47.405 41.53L47.709 38.262C48.1903 37.7553 48.697 37.35 49.229 37.046C49.761 36.7167 50.3563 36.476 51.015 36.324C51.699 36.1467 52.497 36.058 53.409 36.058C55.3597 36.058 56.981 36.4633 58.273 37.274C59.5903 38.0593 60.591 39.1233 61.275 40.466C61.959 41.7833 62.301 43.24 62.301 44.836C62.301 46.584 61.8704 48.142 61.009 49.51C60.1477 50.878 58.9443 51.9547 57.399 52.74C55.879 53.5 54.093 53.88 52.041 53.88ZM47.405 41.53L44.935 39.098L46.151 26.786H50.825L49.457 39.288L47.405 41.53ZM46.949 31.27L46.151 26.786H60.819V31.27H46.949Z\" fill=\"black\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tGebruikersmelding en bevestiging\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91c7938 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"91c7938\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af26e55 box-link elementor-widget elementor-widget-text-editor\" data-id=\"af26e55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De gebruiker wordt in elke fase van het afhandelingsproces op de hoogte gehouden met automatische statusupdates. Bij voltooiing ontvangt de gebruiker een bevestiging en wordt gevraagd om te bevestigen dat het verzoek naar tevredenheid is afgehandeld. Afgesloten verzoeken zonder gebruikersbevestiging vormen een probleem voor de datakwaliteit, wat de tevredenheidscijfers vertekent.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c705b0 e-con-full e-flex e-con e-child\" data-id=\"9c705b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-329f74e elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"329f74e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"80\" height=\"80\" viewBox=\"0 0 80 80\" fill=\"none\"><circle cx=\"40\" cy=\"40\" r=\"40\" fill=\"#FFF06D\"><\/circle><path d=\"M29.7742 53.88C27.6715 53.88 25.7715 53.31 24.0742 52.17C22.3769 51.03 21.0215 49.4213 20.0082 47.344C19.0202 45.2667 18.5262 42.8473 18.5262 40.086C18.5262 37.3247 19.0202 34.918 20.0082 32.866C20.9962 30.814 22.3262 29.218 23.9982 28.078C25.6955 26.938 27.5829 26.368 29.6602 26.368C31.7882 26.368 33.6882 26.938 35.3602 28.078C37.0575 29.218 38.4002 30.8267 39.3882 32.904C40.3762 34.956 40.8702 37.3753 40.8702 40.162C40.8702 42.9233 40.3762 45.3427 39.3882 47.42C38.4002 49.472 37.0702 51.068 35.3982 52.208C33.7262 53.3227 31.8515 53.88 29.7742 53.88ZM29.6982 49.206C30.9142 49.206 31.9655 48.864 32.8522 48.18C33.7389 47.496 34.4229 46.4827 34.9042 45.14C35.4109 43.7973 35.6642 42.1253 35.6642 40.124C35.6642 38.1227 35.4109 36.4507 34.9042 35.108C34.4229 33.7653 33.7262 32.7647 32.8142 32.106C31.9275 31.422 30.8762 31.08 29.6602 31.08C28.4695 31.08 27.4309 31.422 26.5442 32.106C25.6575 32.7647 24.9609 33.7653 24.4542 35.108C23.9729 36.4253 23.7322 38.0847 23.7322 40.086C23.7322 42.1127 23.9729 43.7973 24.4542 45.14C24.9609 46.4827 25.6575 47.496 26.5442 48.18C27.4309 48.864 28.4822 49.206 29.6982 49.206ZM53.0361 53.88C51.2121 53.88 49.5655 53.4747 48.0961 52.664C46.6521 51.828 45.4995 50.7133 44.6381 49.32C43.8021 47.9013 43.3841 46.3307 43.3841 44.608C43.3841 42.252 44.1948 39.8833 45.8161 37.502L53.2261 26.786H59.1541L51.0601 38.11L49.1601 38.642C49.4388 38.0593 49.7681 37.5527 50.1481 37.122C50.5535 36.6913 51.0728 36.362 51.7061 36.134C52.3395 35.906 53.1375 35.792 54.1001 35.792C55.6961 35.792 57.1401 36.172 58.4321 36.932C59.7241 37.6667 60.7628 38.6927 61.5481 40.01C62.3335 41.302 62.7261 42.7967 62.7261 44.494C62.7261 46.242 62.2955 47.8253 61.4341 49.244C60.5728 50.6627 59.4075 51.79 57.9381 52.626C56.4688 53.462 54.8348 53.88 53.0361 53.88ZM53.0361 49.244C53.9228 49.244 54.7081 49.0413 55.3921 48.636C56.0761 48.2053 56.6208 47.6353 57.0261 46.926C57.4315 46.1913 57.6341 45.368 57.6341 44.456C57.6341 43.544 57.4315 42.7333 57.0261 42.024C56.6208 41.2893 56.0761 40.7193 55.3921 40.314C54.7081 39.9087 53.9228 39.706 53.0361 39.706C52.1495 39.706 51.3515 39.9213 50.6421 40.352C49.9581 40.7573 49.4135 41.3147 49.0081 42.024C48.6281 42.7333 48.4381 43.544 48.4381 44.456C48.4381 45.368 48.6281 46.1913 49.0081 46.926C49.4135 47.6353 49.9581 48.2053 50.6421 48.636C51.3515 49.0413 52.1495 49.244 53.0361 49.244Z\" fill=\"black\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAfsluiting en rapportage\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac8de3e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ac8de3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c08d2eb box-link elementor-widget elementor-widget-text-editor\" data-id=\"c08d2eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDe aanvraag wordt formeel afgesloten met een volledig dossier van de uitvoering. De afsluitingsgegevens voeden de rapportagelaag: uitvoeringstijd per catalogusitem, SLA-prestaties, knelpunten in de goedkeuring, de meest aangevraagde diensten en de scores voor gebruikerstevredenheid. Deze gegevens stellen het IT-team in staat om op termijn prioriteit te geven aan investeringen in automatisering en verbeteringen van de catalogus.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d793dd9 e-flex e-con-boxed e-con e-parent\" data-id=\"d793dd9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1f25fd8 e-con-full e-flex e-con e-child\" data-id=\"1f25fd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-caff0cf semi-bold elementor-widget elementor-widget-heading\" data-id=\"caff0cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Waarom <strong>selfserviceportalen<\/strong> falen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b39511 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9b39511\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26be616 box-link elementor-widget elementor-widget-text-editor\" data-id=\"26be616\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De meeste ITSM-platformen bevatten standaard een selfserviceportaal. De meeste selfserviceportalen hebben echter adoptiepercentages die teleurstellen. De redenen hiervoor zijn consistent bij elke organisatie waarmee wij hebben samengewerkt.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41ed02e box-link elementor-widget elementor-widget-text-editor\" data-id=\"41ed02e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDe catalogus is geschreven in IT-taal, niet in de taal van de gebruiker. Gebruikers kunnen niet vinden wat ze nodig hebben omdat de categorie\u00ebn weerspiegelen hoe IT intern is gestructureerd, en niet hoe gebruikers denken over wat ze nodig hebben. Een gebruiker die een nieuwe laptop wil aanvragen, zoekt niet onder \u201chardware asset lifecycle management\u201d.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b766a48 box-link elementor-widget elementor-widget-text-editor\" data-id=\"b766a48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De formulieren verzamelen vooraf te veel informatie. Dynamische, progressieve formulieren die bij elke stap alleen vragen wat nodig is, presteren consequent beter dan lange, statische formulieren die informatie vereisen waarover gebruikers niet beschikken. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c5f56b box-link elementor-widget elementor-widget-text-editor\" data-id=\"0c5f56b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tHet proces biedt na indiening geen enkel inzicht. Gebruikers die de status van hun aanvraag na indiening niet kunnen zien, zullen per e-mail of telefoon contact opnemen, wat het doel van de portal volledig tenietdoet. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e61764 box-link elementor-widget elementor-widget-text-editor\" data-id=\"6e61764\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De catalogus wordt nooit onderhouden. Items stapelen zich op zonder beoordeling. Afhandelingsprocedures raken verouderd. SLA&#8217;s worden niet nagekomen omdat het gedocumenteerde proces niet langer weerspiegelt hoe het team werkt. Gebruikers verliezen het vertrouwen in de portal en vallen terug op informele kanalen.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1983b6 box-link elementor-widget elementor-widget-text-editor\" data-id=\"c1983b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEen selfserviceportal is geen technologieproject. Het is een project op het gebied van service design en governance waarbij toevallig een technologieconfiguratie komt kijken. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dce4ad3 e-con-full e-flex e-con e-child\" data-id=\"dce4ad3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e853b92 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"e853b92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"1766\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Why-Self-Service-Portals-Fail.jpg\" class=\"attachment-full size-full wp-image-83384\" alt=\"Waarom selfserviceportals falen\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Why-Self-Service-Portals-Fail.jpg 1180w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Why-Self-Service-Portals-Fail-200x300.jpg 200w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Why-Self-Service-Portals-Fail-684x1024.jpg 684w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Why-Self-Service-Portals-Fail-768x1149.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Why-Self-Service-Portals-Fail-1026x1536.jpg 1026w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f531b8 e-flex e-con-boxed e-con e-parent\" data-id=\"4f531b8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d45804 semi-bold elementor-widget elementor-widget-heading\" data-id=\"9d45804\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong>Service Request Management<\/strong> KPI's<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab4c394 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ab4c394\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-866d751 e-con-full e-flex e-con e-child\" data-id=\"866d751\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e1734c0 e-con-full e-flex e-con e-child\" data-id=\"e1734c0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f1a901 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"4f1a901\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"1642\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Service-Request-Management-KPIs.jpg\" class=\"attachment-full size-full wp-image-83383\" alt=\"Service Request Management KPI&apos;s\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Service-Request-Management-KPIs.jpg 1180w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Service-Request-Management-KPIs-216x300.jpg 216w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Service-Request-Management-KPIs-736x1024.jpg 736w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Service-Request-Management-KPIs-768x1069.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Service-Request-Management-KPIs-1104x1536.jpg 1104w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-581b4db e-con-full box-border e-flex e-con e-child\" data-id=\"581b4db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-807f8f2 elementor-align-start box-link Consulting-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"807f8f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Request fulfilment time<\/strong> meet de gemiddelde tijd van indiening tot voltooiing per catalogusitem. Het is de primaire SLA-metriek voor service request management en de meest directe indicator van proceseffici\u00ebntie. Doelstellingen moeten per catalogusitem worden gedefinieerd, niet als een enkel gemiddelde over alle aanvraagtypen.  <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">De <strong>SLA-nalevingsgraad<\/strong> meet het percentage aanvragen dat binnen de afgesproken termijn is afgehandeld. Een score die consistent onder de 90% ligt, duidt op een onnauwkeurige SLA, een onderbezet uitvoeringsteam of knelpunten in de goedkeuringsworkflow. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">De <strong>selfservice-adoptiegraad<\/strong> meet het percentage<br> aanvragen dat via het portaal wordt ingediend ten opzichte van andere kanalen. Een lage adoptie is bijna altijd een teken van een slecht ontwerp van de catalogus of een portaal dat moeilijker te gebruiken is dan het sturen van een e-mail. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">De <strong>first-time fulfilment rate<\/strong> meet het percentage aanvragen dat is afgehandeld zonder herbewerking, verzoeken om verduidelijking of heropening. Een laag percentage geeft aan dat de intakeformulieren vooraf onvoldoende informatie verzamelen. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">De <strong>gebruikerstevredenheidsscore (CSAT)<\/strong> meet de gebruikerservaring op het moment dat de aanvraag wordt afgesloten. Dit is de metriek die procesprestaties koppelt aan de<br> waargenomen IT-waarde en is de meest zichtbare indicator voor zakelijke belanghebbenden. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f72888 e-flex e-con-boxed e-con e-parent\" data-id=\"1f72888\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7f4050 semi-bold elementor-widget elementor-widget-heading\" data-id=\"b7f4050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hoe SMC Consulting <strong>uw serviceaanvraag<br>proces<\/strong> implementeert <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-845a012 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"845a012\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a952324 box-link elementor-widget elementor-widget-text-editor\" data-id=\"a952324\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tHet implementeren van serviceaanvraagbeheer gaat evenzeer over serviceontwerp als over platformconfiguratie. De catalogusitems moeten worden ontworpen rond de manier waarop gebruikers daadwerkelijk services aanvragen. De fulfilment-workflows moeten weerspiegelen hoe IT-teams daadwerkelijk werken. De automatisering moet worden gebouwd op betrouwbare integraties, niet op kwetsbare scripts.   \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9faefd1 e-con-full e-flex e-con e-child\" data-id=\"9faefd1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a16acf3 e-con-full box-border e-flex e-con e-child\" data-id=\"a16acf3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d621e5a box-link elementor-widget elementor-widget-text-editor\" data-id=\"d621e5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWat onze betrokkenheid omvat:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2af4c9 elementor-align-start box-link Consulting-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c2af4c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Ontwerp van de servicecatalogus<\/strong> \u2014 We werken samen met IT-stakeholders om de catalogus te defini\u00ebren, te structureren en te prioriteren, waarbij we elk item schrijven in gebruikersgerichte taal met gedefinieerde SLA's, goedkeuringsketens en fulfilment-procedures. Dit is het fundament waar al het andere van afhangt. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Configuratie van het self-serviceportaal<\/strong> \u2014 We ontwerpen en configureren het portaal met gebruiksvriendelijkheid als primair criterium: logische categorie\u00ebn, dynamische formulieren, duidelijke statuszichtbaarheid en mobiele toegankelijkheid. Adoptiepercentages volgen gebruiksvriendelijkheid, niet communicatiecampagnes. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Automatisering van goedkeuringsworkflows<\/strong> \u2014 We configureren goedkeuringsworkflows met meerdere niveaus in uw ITSM-platform met gedefinieerde time-outs, escalatieregels en audittrails, ter vervanging van op e-mail gebaseerde goedkeuringsprocessen die onzichtbare knelpunten veroorzaken.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Automatisering van fulfilment<\/strong> \u2014 Waar fulfilment-stappen kunnen worden geautomatiseerd, bouwen we de integraties: directory-provisioning, endpoint-beheer, identiteitsplatforms, cloud-infrastructuur-API's. Elke geautomatiseerde stap is een stap die niet langer handmatige verwerking vereist. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Rapportage en continue verbetering<\/strong> \u2014 We implementeren de rapportagelaag die fulfilment-prestaties per catalogusitem inzichtelijk maakt, SLA-overschrijdingen identificeert, knelpunten in de goedkeuring markeert en voortdurende catalogusoptimalisatie stimuleert.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f97d0ff e-con-full e-flex e-con e-child\" data-id=\"f97d0ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b871d73 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"b871d73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"1732\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/How-SMC-Consulting-Implements-Your-Service-Request-Process.jpg\" class=\"attachment-full size-full wp-image-83385\" alt=\"\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/How-SMC-Consulting-Implements-Your-Service-Request-Process.jpg 1180w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/How-SMC-Consulting-Implements-Your-Service-Request-Process-204x300.jpg 204w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/How-SMC-Consulting-Implements-Your-Service-Request-Process-698x1024.jpg 698w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/How-SMC-Consulting-Implements-Your-Service-Request-Process-768x1127.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/How-SMC-Consulting-Implements-Your-Service-Request-Process-1046x1536.jpg 1046w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad57578 box-link elementor-widget elementor-widget-text-editor\" data-id=\"ad57578\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAls gecertificeerde partners van <a href=\"https:\/\/www.smcconsulting.be\/nl\/haloitsm-it-servicemanagement-tool\/\">HaloITSM<\/a> en <a href=\"https:\/\/www.smcconsulting.be\/nl\/servicenow-itsm\/\">ServiceNow<\/a> configureren we serviceaanvraagbeheer systeemeigen binnen het platform dat uw team al gebruikt.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2806435 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"2806435\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_2806435\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_2806435 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_2806435 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_2806435 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_2806435 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_2806435\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"https:\/\/www.smcconsulting.be\/nl\/plan-een-afspraak\/\" id=\"uc_blox_btn_group_elementor_2806435_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Plan een afspraak met onze ITSM-consultants<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a928b0 e-flex e-con-boxed e-con e-parent\" data-id=\"2a928b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2434c17 e-con-full e-flex e-con e-child\" data-id=\"2434c17\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd3670b elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"bd3670b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"1098\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Service-Request-Management-and-AI.jpg\" class=\"attachment-full size-full wp-image-83386\" alt=\"Service Request Management en AI\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Service-Request-Management-and-AI.jpg 1180w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Service-Request-Management-and-AI-300x279.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Service-Request-Management-and-AI-1024x953.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Service-Request-Management-and-AI-768x715.jpg 768w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b93fc60 e-con-full e-flex e-con e-child\" data-id=\"b93fc60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-868a01d semi-bold elementor-widget elementor-widget-heading\" data-id=\"868a01d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong>Service Request <br>Management<\/strong> en AI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-652d92c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"652d92c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfbe919 box-link elementor-widget elementor-widget-text-editor\" data-id=\"cfbe919\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAI verandert de afhandelingskant van service request management aanzienlijk. Intelligente classificatie van verzoeken stuurt inzendingen naar het juiste afhandelingsteam zonder handmatige beoordeling. AI-ondersteunde intake brengt ontbrekende informatie aan het licht voordat een verzoek wordt ingediend in plaats van erna, waardoor heen-en-weer-gecommuniceer wordt ge\u00eblimineerd. Conversational AI handelt routineverzoeken volledig autonoom af, inclusief statusupdates, resets en toegangsbevestigingen, via spraak, chat en e-mail.   \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4fe208 box-link elementor-widget elementor-widget-text-editor\" data-id=\"a4fe208\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.aurionai.net\" target=\"_blank\" rel=\"noopener\">AurionAI<\/a> is een AI-platform dat IT-ondersteuningsinteracties afhandelt via spraak, chat, e-mail en WhatsApp, met native integraties in toonaangevende ITSM-platforms waaronder HaloITSM, Freshservice en ServiceNow. SMC Consulting is een partner van AurionAI. Voor meer informatie over <a href=\"\/ai-itsm-halo-itsm\/\">AI in ITSM<\/a>, zie onze AI voor ITSM-pagina.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94a9705 e-flex e-con-boxed e-con e-parent\" data-id=\"94a9705\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff9f754 semi-bold elementor-widget elementor-widget-heading\" data-id=\"ff9f754\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Veelgestelde vragen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0294b2d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0294b2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfdee05 faq-link  elementor-widget elementor-widget-accordion\" data-id=\"cfdee05\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"our-faq\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2171\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2171\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Wat is het verschil tussen een serviceaanvraag en een incident? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2171\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2171\"><p>Een incident is een ongeplande onderbreking van een dienst die triage en diagnose vereist. Een serviceaanvraag is een vooraf gedefinieerde, vooraf goedgekeurde behoefte waaraan het IT-team naar verwachting op regelmatige basis voldoet. Het afhandelingstraject voor een serviceaanvraag is vooraf bekend. Het oplostraject voor een incident is dat niet. Het afhandelen van beide via dezelfde wachtrij verslechtert de prestaties van beide processen. Bekijk onze pagina over <a href=\"https:\/\/www.smcconsulting.be\/nl\/haloitsm-incidentmanagement\/\">Incident Management<\/a> voor meer informatie over hoe de twee processen met elkaar verbonden zijn.     <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2172\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2172\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Wat is een servicecatalogus en waarom is deze belangrijk? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2172\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2172\"><p>De servicecatalogus is de gestructureerde lijst van diensten die IT levert, elk met een gedefinieerd afhandelingsproces, SLA en goedkeuringsketen. Het is de basis van serviceaanvraagbeheer. Zonder dit wordt elke aanvraag ad hoc afgehandeld, zijn de afhandelingstijden onvoorspelbaar en hebben gebruikers geen referentiepunt voor wat IT wel en niet voor hen kan betekenen. Een gepubliceerde, onderhouden servicecatalogus is bovendien de belangrijkste drijfveer voor de adoptie van het self-serviceportaal.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2173\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2173\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Hoe ontwerpt u een servicecatalogus die gebruikers daadwerkelijk zullen gebruiken? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2173\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2173\"><p>Door deze in gebruikerstaal te schrijven, niet in IT-taal. Door deze te organiseren rond de behoeften van de gebruiker in plaats van de structuur van het IT-team. Door catalogusitems gefocust en specifiek te houden in plaats van breed en vaag. En door alleen SLA&#8217;s toe te zeggen die het team daadwerkelijk kan nakomen. Catalogusitems die moeilijk te vinden zijn, te lang duren om af te handelen of informatie vereisen die de gebruiker niet heeft, zullen telkens worden omzeild ten gunste van informele kanalen.    <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2174\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2174\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Hoe vermindert automatisering de IT-werkdruk bij het beheer van serviceaanvragen? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2174\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2174\"><p>Door handmatige stappen te verwijderen uit afhandelingsworkflows met een hoog volume en een lage complexiteit. Accountprovisioning, toewijzing van toegangsrechten, software-push, licentie-allocatie en statusmeldingen zijn allemaal kandidaten voor volledige of gedeeltelijke automatisering. Elke geautomatiseerde afhandelingsstap vermindert de tijd die IT-personeel besteedt aan routinematig werk en maakt capaciteit vrij voor taken met een hogere waarde. De businesscase voor investeringen in automatisering binnen het beheer van serviceaanvragen is bijna altijd eenvoudig wanneer deze wordt afgezet tegen de huidige afhandelingsvolumes.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2175\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2175\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Hoe sluit het beheer van serviceaanvragen aan op IT Asset Management? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2175\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2175\"><p>Hardware- en softwareaanvragen die via het beheer van serviceaanvragen worden verwerkt, genereren asset-records die rechtstreeks naar <a href=\"https:\/\/www.smcconsulting.be\/nl\/it-asset-management\/\">IT Asset Management<\/a> moeten vloeien. Een laptop die wordt geleverd naar aanleiding van een serviceaanvraag, moet op het moment van levering in ITAM worden geregistreerd en niet achteraf handmatig worden ingevoerd. ITSM-platforms die aanvraagbeheer en assetbeheer native integreren, maken dit automatisch.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2176\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2176\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Hoe lang duurt het om een proces voor het beheer van serviceaanvragen te implementeren? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2176\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2176\"><p>Een functionele basis met een kern-servicecatalogus, een geconfigureerd self-serviceportaal en basisworkflows voor goedkeuring kan binnen 4 tot 6 weken operationeel zijn. Een volwassen inrichting met afhandelingsautomatisering, directory-integratie en een volledige rapportagelaag vereist doorgaans 2 tot 3 maanden, afhankelijk van het aantal catalogusitems en de complexiteit van bestaande integraties. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2177\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2177\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Wat is de juiste omvang voor een servicecatalogus bij de lancering? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2177\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2177\"><p>Begin met 15 tot 25 catalogusitems die de aanvraagtypen met het hoogste volume dekken. Een gefocuste catalogus die accuraat is, goed wordt onderhouden en consistent wordt afgehandeld, presteert beter dan een uitgebreide catalogus waarvan de helft van de items verouderde procedures of gemiste SLA&#8217;s heeft. Breid de catalogus stapsgewijs uit naarmate het proces volwassener wordt.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2178\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2178\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Hoe verhogen we de adoptie van het self-serviceportaal? <\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2178\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2178\"><p>Door het portaal sneller en gemakkelijker in gebruik te maken dan de alternatieven. Gebruikers stappen over op self-service wanneer ze in minder dan twee klikken kunnen vinden wat ze nodig hebben, een aanvraag in minder dan twee minuten kunnen indienen en de status ervan kunnen volgen zonder een vervolg-e-mail te sturen. Als het portaal meer inspanning vereist dan het sturen van een bericht naar de servicedesk, zal de adoptie laag blijven, ongeacht hoe vaak er intern over wordt gecommuniceerd.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96d4465 next-step e-flex e-con-boxed e-con e-parent\" data-id=\"96d4465\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b4bc07 semi-bold elementor-widget elementor-widget-heading\" data-id=\"6b4bc07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IT-aanvragen zijn voorspelbaar. <strong>Uw afhandelingsproces <br>zou dat ook moeten zijn<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fb7635 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8fb7635\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c3b60 semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"21c3b60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOf u nu vanaf nul een servicecatalogus opbouwt, een portaal herontwerpt dat niemand gebruikt of afhandelingsworkflows automatiseert om de handmatige werkdruk te verlagen: onze ITIL v4-gecertificeerde consultants beoordelen uw huidige proces en stellen een concreet actieplan op.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9dab95 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"a9dab95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_a9dab95\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_a9dab95 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_a9dab95 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_a9dab95 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_a9dab95 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_a9dab95\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-bf8c1e3 \" href=\"https:\/\/www.smcconsulting.be\/nl\/plan-een-afspraak\/\" id=\"uc_blox_btn_group_elementor_a9dab95_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Plan een afspraak<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service Request Management: Bouw een IT-aanvraagproces dat gebruikers daadwerkelijk gebruiken Service request management is het proces dat IT-aanvragen gestructureerd, traceerbaar en consistent uitvoerbaar maakt. Wanneer dit goed wordt uitgevoerd, vermindert het de IT-werkdruk door automatisering, biedt het gebruikers een betrouwbare ervaring en geeft het IT-management volledig inzicht in wat er wordt aangevraagd en hoe snel&hellip;<\/p>\n","protected":false},"author":1,"featured_media":82633,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-39355","page","type-page","status-publish","has-post-thumbnail","hentry"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Why-HaloITSM-for-requests-819x1024.webp","_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":null,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Why-HaloITSM-for-requests-240x300.webp","_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice Support : Optimisez votre ITSM %%page%% %%sep%% %%sitename%%":null,"Freshservice Support":null,"D\u00e9couvrez Freshservice, solution int\u00e9gr\u00e9e pour un support ITSM efficace. 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Het is geen verstoring van de dienstverlening en het is geen klacht. Het is een voorspelbare, vooraf goedgekeurde behoefte die het IT-team zou moeten kunnen vervullen zonder telkens een individuele beoordeling uit te voeren.  <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"10\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"align\":\"start\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"b7f4831\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"2595ec8\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\"box-link\",\"link_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"3115697\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Dit onderscheid is cruciaal. Serviceverzoeken en <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/nl\\\/haloitsm-incidentmanagement\\\/\\\">incidenten<\\\/a> zijn fundamenteel verschillend van aard en moeten via afzonderlijke processen worden afgehandeld. Een incident is onverwacht en vereist triage en diagnose. Een serviceverzoek wordt verwacht, heeft een bekend uitvoeringstraject en moet worden verwerkt via een gestandaardiseerde workflow met een gedefinieerde SLA.   <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"10\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"align\":\"start\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"b7f4831\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"2595ec8\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\"box-link\",\"link_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"2324e33\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Het samenvoegen van deze twee in dezelfde wachtrij is de meest voorkomende reden waarom SLA's voor serviceverzoeken niet worden gehaald. Incidenten worden behandeld als verzoeken. Verzoeken lopen vertraging op door incidenten. Geen van beide processen presteert zoals het hoort.   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.elementor-element.elementor-element-b556012{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:20px 20px;--row-gap:20px;--column-gap:20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-39355 .elementor-element.elementor-element-82c04d5{--display:flex;--width:50%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:0px 0px 0px 0px;--border-top-width:0px;--border-right-width:0px;--border-bottom-width:0px;--border-left-width:0px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-39355 .elementor-element.elementor-element-82c04d5:not(.elementor-motion-effects-element-type-background), .elementor-39355 .elementor-element.elementor-element-82c04d5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-Belongs-in-a-Service-Catalogue.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-39355 .elementor-element.elementor-element-4c61d0f img, .elementor-39355 .elementor-element.elementor-element-4c61d0f svg{border-radius:20px 20px 20px 20px;}.elementor-39355 .elementor-element.elementor-element-aaeb1be{--display:flex;--width:50%;--justify-content:center;--gap:8px 8px;--row-gap:8px;--column-gap:8px;border-style:solid;--border-style:solid;border-width:0px 0px 0px 0px;--border-top-width:0px;--border-right-width:0px;--border-bottom-width:0px;--border-left-width:0px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:30px;--padding-bottom:30px;--padding-left:30px;--padding-right:60px;}.elementor-39355 .elementor-element.elementor-element-aaeb1be:not(.elementor-motion-effects-element-type-background), .elementor-39355 .elementor-element.elementor-element-aaeb1be > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-39355 .elementor-element.elementor-element-b03a6f4{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:600;line-height:1.3em;color:#263238;--textColor:#263238;}.elementor-39355 .elementor-element.elementor-element-b03a6f4 p{margin-block-end:0px;}.elementor-39355 .elementor-element.elementor-element-b03a6f4 a{color:#192BC2;}.elementor-39355 .elementor-element.elementor-element-b03a6f4 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 30px 0px 0px;}.elementor-widget-icon-list .elementor-icon-list-item:not(:last-child):after{border-color:var( --e-global-color-text );}.elementor-widget-icon-list .elementor-icon-list-icon i{color:var( --e-global-color-primary );}.elementor-widget-icon-list .elementor-icon-list-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-icon-list .elementor-icon-list-item > .elementor-icon-list-text, .elementor-widget-icon-list .elementor-icon-list-item > a{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-widget-icon-list .elementor-icon-list-text{color:var( --e-global-color-secondary );}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(15px\/2);}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(15px\/2);}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(15px\/2);}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-15px\/2);}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-15px\/2);}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-icon i{color:#4399A9;transition:color 0.3s;}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-icon svg{fill:#4399A9;transition:fill 0.3s;}.elementor-39355 .elementor-element.elementor-element-eae26c4{--e-icon-list-icon-size:21px;--e-icon-list-icon-align:left;--e-icon-list-icon-margin:0 calc(var(--e-icon-list-icon-size, 1em) * 0.25) 0 0;--icon-vertical-align:flex-start;--icon-vertical-offset:4px;}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-icon{padding-inline-end:0px;}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-item > .elementor-icon-list-text, .elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-item > a{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-text{color:#263238;transition:color 0.3s;}.elementor-39355 .elementor-element.elementor-element-eae26c4 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:5px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-adfb469{text-align:center;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-39355 .elementor-element.elementor-element-adfb469 a{color:#192BC2;}.elementor-39355 .elementor-element.elementor-element-adfb469 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:25px 60px 0px 60px;}.elementor-39355 .elementor-element.elementor-element-cd9c0dd{--display:flex;--justify-content:center;--align-items:center;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--gap:0px 0px;--row-gap:0px;--column-gap:0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:70px;--padding-bottom:90px;--padding-left:0px;--padding-right:0px;}.elementor-39355 .elementor-element.elementor-element-cd9c0dd:not(.elementor-motion-effects-element-type-background), .elementor-39355 .elementor-element.elementor-element-cd9c0dd > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#E5F3FC;}.elementor-39355 .elementor-element.elementor-element-a6d4cf3{--display:flex;--width:100%;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:20px;--padding-left:0px;--padding-right:0px;}.elementor-39355 .elementor-element.elementor-element-a6d4cf3.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-39355 .elementor-element.elementor-element-d3f2e9f{text-align:start;}.elementor-39355 .elementor-element.elementor-element-d3f2e9f .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-39355 .elementor-element.elementor-element-d2fdf07{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-39355 .elementor-element.elementor-element-d2fdf07 .elementor-divider-separator{width:72px;margin:0 auto;margin-left:0;}.elementor-39355 .elementor-element.elementor-element-d2fdf07 .elementor-divider{text-align:left;padding-block-start:6px;padding-block-end:6px;}.elementor-39355 .elementor-element.elementor-element-d2fdf07 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-24b7852{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:25px 25px;--row-gap:25px;--column-gap:25px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:40px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:35px;--padding-left:0px;--padding-right:0px;--z-index:9;}.elementor-39355 .elementor-element.elementor-element-24b7852:not(.elementor-motion-effects-element-type-background), .elementor-39355 .elementor-element.elementor-element-24b7852 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-widget-icon-box.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-primary );}.elementor-widget-icon-box.elementor-view-framed .elementor-icon, .elementor-widget-icon-box.elementor-view-default .elementor-icon{fill:var( --e-global-color-primary );color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-widget-icon-box .elementor-icon-box-title, .elementor-widget-icon-box .elementor-icon-box-title a{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-icon-box .elementor-icon-box-title{color:var( --e-global-color-primary );}.elementor-widget-icon-box:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-widget-icon-box:has(:focus) .elementor-icon-box-title{color:var( --e-global-color-primary );}.elementor-widget-icon-box .elementor-icon-box-description{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-39355 .elementor-element.elementor-element-9906e87 .elementor-icon-box-wrapper{align-items:center;gap:13px;}.elementor-39355 .elementor-element.elementor-element-9906e87 .elementor-icon{font-size:80px;}.elementor-39355 .elementor-element.elementor-element-9906e87 .elementor-icon-box-title, .elementor-39355 .elementor-element.elementor-element-9906e87 .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.3em;}.elementor-39355 .elementor-element.elementor-element-9906e87 .elementor-icon-box-title{color:#000000;}.elementor-39355 .elementor-element.elementor-element-9906e87:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-39355 .elementor-element.elementor-element-9906e87:has(:focus) .elementor-icon-box-title{color:#000000;}.elementor-39355 .elementor-element.elementor-element-9906e87 > .elementor-widget-container{padding:0px 0px 0px 40px;}.elementor-39355 .elementor-element.elementor-element-e4bab0e{--divider-border-style:solid;--divider-color:#3BB0BE;--divider-border-width:1px;}.elementor-39355 .elementor-element.elementor-element-e4bab0e .elementor-divider-separator{width:100%;}.elementor-39355 .elementor-element.elementor-element-e4bab0e .elementor-divider{padding-block-start:5px;padding-block-end:5px;}.elementor-39355 .elementor-element.elementor-element-e4bab0e > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-367185c{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-39355 .elementor-element.elementor-element-367185c a{color:#192BC2;}.elementor-39355 .elementor-element.elementor-element-367185c > .elementor-widget-container{margin:-10px 0px 0px 0px;padding:0px 160px 0px 40px;}.elementor-39355 .elementor-element.elementor-element-7ed9213{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:25px 25px;--row-gap:25px;--column-gap:25px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:40px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:35px;--padding-left:0px;--padding-right:0px;--z-index:9;}.elementor-39355 .elementor-element.elementor-element-7ed9213:not(.elementor-motion-effects-element-type-background), .elementor-39355 .elementor-element.elementor-element-7ed9213 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-39355 .elementor-element.elementor-element-e9e23af .elementor-icon-box-wrapper{align-items:center;gap:13px;}.elementor-39355 .elementor-element.elementor-element-e9e23af .elementor-icon{font-size:80px;}.elementor-39355 .elementor-element.elementor-element-e9e23af .elementor-icon-box-title, .elementor-39355 .elementor-element.elementor-element-e9e23af .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.3em;}.elementor-39355 .elementor-element.elementor-element-e9e23af .elementor-icon-box-title{color:#000000;}.elementor-39355 .elementor-element.elementor-element-e9e23af:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-39355 .elementor-element.elementor-element-e9e23af:has(:focus) .elementor-icon-box-title{color:#000000;}.elementor-39355 .elementor-element.elementor-element-e9e23af > .elementor-widget-container{padding:0px 0px 0px 40px;}.elementor-39355 .elementor-element.elementor-element-32d7fd8{--divider-border-style:solid;--divider-color:#3BB0BE;--divider-border-width:1px;}.elementor-39355 .elementor-element.elementor-element-32d7fd8 .elementor-divider-separator{width:100%;}.elementor-39355 .elementor-element.elementor-element-32d7fd8 .elementor-divider{padding-block-start:5px;padding-block-end:5px;}.elementor-39355 .elementor-element.elementor-element-32d7fd8 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-9c606fa{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-39355 .elementor-element.elementor-element-9c606fa a{color:#192BC2;}.elementor-39355 .elementor-element.elementor-element-9c606fa > .elementor-widget-container{margin:-10px 0px 0px 0px;padding:0px 150px 0px 40px;}.elementor-39355 .elementor-element.elementor-element-73f1c01{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:25px 25px;--row-gap:25px;--column-gap:25px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:40px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:35px;--padding-left:0px;--padding-right:0px;--z-index:9;}.elementor-39355 .elementor-element.elementor-element-73f1c01:not(.elementor-motion-effects-element-type-background), .elementor-39355 .elementor-element.elementor-element-73f1c01 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-39355 .elementor-element.elementor-element-5d96bef .elementor-icon-box-wrapper{align-items:center;gap:13px;}.elementor-39355 .elementor-element.elementor-element-5d96bef .elementor-icon{font-size:80px;}.elementor-39355 .elementor-element.elementor-element-5d96bef .elementor-icon-box-title, .elementor-39355 .elementor-element.elementor-element-5d96bef .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.3em;}.elementor-39355 .elementor-element.elementor-element-5d96bef .elementor-icon-box-title{color:#000000;}.elementor-39355 .elementor-element.elementor-element-5d96bef:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-39355 .elementor-element.elementor-element-5d96bef:has(:focus) .elementor-icon-box-title{color:#000000;}.elementor-39355 .elementor-element.elementor-element-5d96bef > .elementor-widget-container{padding:0px 0px 0px 40px;}.elementor-39355 .elementor-element.elementor-element-0260cbd{--divider-border-style:solid;--divider-color:#3BB0BE;--divider-border-width:1px;}.elementor-39355 .elementor-element.elementor-element-0260cbd .elementor-divider-separator{width:100%;}.elementor-39355 .elementor-element.elementor-element-0260cbd .elementor-divider{padding-block-start:5px;padding-block-end:5px;}.elementor-39355 .elementor-element.elementor-element-0260cbd > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-fe19753{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-39355 .elementor-element.elementor-element-fe19753 a{color:#192BC2;}.elementor-39355 .elementor-element.elementor-element-fe19753 > .elementor-widget-container{margin:-10px 0px 0px 0px;padding:0px 80px 0px 40px;}.elementor-39355 .elementor-element.elementor-element-ae3aa09{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:25px 25px;--row-gap:25px;--column-gap:25px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 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.elementor-icon-box-title{color:#000000;}.elementor-39355 .elementor-element.elementor-element-f06c228:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-39355 .elementor-element.elementor-element-f06c228:has(:focus) .elementor-icon-box-title{color:#000000;}.elementor-39355 .elementor-element.elementor-element-f06c228 > .elementor-widget-container{padding:0px 0px 0px 40px;}.elementor-39355 .elementor-element.elementor-element-fbf9f48{--divider-border-style:solid;--divider-color:#3BB0BE;--divider-border-width:1px;}.elementor-39355 .elementor-element.elementor-element-fbf9f48 .elementor-divider-separator{width:100%;}.elementor-39355 .elementor-element.elementor-element-fbf9f48 .elementor-divider{padding-block-start:5px;padding-block-end:5px;}.elementor-39355 .elementor-element.elementor-element-fbf9f48 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-7462854{text-align:start;font-family:\"Outfit\", 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8px;--row-gap:8px;--column-gap:8px;border-style:solid;--border-style:solid;border-width:0px 0px 0px 0px;--border-top-width:0px;--border-right-width:0px;--border-bottom-width:0px;--border-left-width:0px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:30px;--padding-bottom:30px;--padding-left:30px;--padding-right:60px;}.elementor-39355 .elementor-element.elementor-element-a16acf3:not(.elementor-motion-effects-element-type-background), .elementor-39355 .elementor-element.elementor-element-a16acf3 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-39355 .elementor-element.elementor-element-d621e5a{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:600;line-height:1.3em;color:#263238;--textColor:#263238;}.elementor-39355 .elementor-element.elementor-element-d621e5a p{margin-block-end:0px;}.elementor-39355 .elementor-element.elementor-element-d621e5a a{color:#192BC2;}.elementor-39355 .elementor-element.elementor-element-d621e5a > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 30px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-c2af4c9 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(15px\/2);}.elementor-39355 .elementor-element.elementor-element-c2af4c9 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(15px\/2);}.elementor-39355 .elementor-element.elementor-element-c2af4c9 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(15px\/2);}.elementor-39355 .elementor-element.elementor-element-c2af4c9 .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-15px\/2);}.elementor-39355 .elementor-element.elementor-element-c2af4c9 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-15px\/2);}.elementor-39355 .elementor-element.elementor-element-c2af4c9 .elementor-icon-list-icon i{color:#4399A9;transition:color 0.3s;}.elementor-39355 .elementor-element.elementor-element-c2af4c9 .elementor-icon-list-icon svg{fill:#4399A9;transition:fill 0.3s;}.elementor-39355 .elementor-element.elementor-element-c2af4c9{--e-icon-list-icon-size:21px;--e-icon-list-icon-align:left;--e-icon-list-icon-margin:0 calc(var(--e-icon-list-icon-size, 1em) * 0.25) 0 0;--icon-vertical-align:flex-start;--icon-vertical-offset:4px;}.elementor-39355 .elementor-element.elementor-element-c2af4c9 .elementor-icon-list-icon{padding-inline-end:0px;}.elementor-39355 .elementor-element.elementor-element-c2af4c9 .elementor-icon-list-item > .elementor-icon-list-text, .elementor-39355 .elementor-element.elementor-element-c2af4c9 .elementor-icon-list-item > a{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;}.elementor-39355 .elementor-element.elementor-element-c2af4c9 .elementor-icon-list-text{color:#263238;transition:color 0.3s;}.elementor-39355 .elementor-element.elementor-element-c2af4c9 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:5px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-f97d0ff{--display:flex;--width:50%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:0px 0px 0px 0px;--border-top-width:0px;--border-right-width:0px;--border-bottom-width:0px;--border-left-width:0px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-39355 .elementor-element.elementor-element-f97d0ff:not(.elementor-motion-effects-element-type-background), .elementor-39355 .elementor-element.elementor-element-f97d0ff > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/How-SMC-Consulting-Implements-Your-Service-Request-Process.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-39355 .elementor-element.elementor-element-b871d73 img, .elementor-39355 .elementor-element.elementor-element-b871d73 svg{border-radius:20px 20px 20px 20px;}.elementor-39355 .elementor-element.elementor-element-ad57578{text-align:center;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-39355 .elementor-element.elementor-element-ad57578 a{color:#192BC2;}.elementor-39355 .elementor-element.elementor-element-ad57578 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:25px 60px 0px 60px;}.elementor-39355 .elementor-element.elementor-element-2806435 .blox_btn_group{gap:10px;justify-content:center;}.elementor-39355 .elementor-element.elementor-element-2806435 .blox_btn_group a{border-radius:60px 60px 60px 60px;padding:21px 60px 21px 060px;border-style:solid;border-width:1px 1px 1px 1px;border-color:#4399A9;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:600;line-height:1.3em;color:#4399A9;background-color:#FFFFFF;}.elementor-39355 .elementor-element.elementor-element-2806435 a{text-align:center;}.elementor-39355 .elementor-element.elementor-element-2806435 .blox_btn_group_inner{gap:15px;}.elementor-39355 .elementor-element.elementor-element-2806435 .blox_btn_group a:hover{color:var( --e-global-color-a2e875e );background-color:#4399A9;}.elementor-39355 .elementor-element.elementor-element-2806435 .blox_btn_group a:hover svg{fill:var( --e-global-color-a2e875e );}.elementor-39355 .elementor-element.elementor-element-2806435 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:15px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-2a928b0{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:46px 46px;--row-gap:46px;--column-gap:46px;--padding-top:80px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-39355 .elementor-element.elementor-element-2a928b0:not(.elementor-motion-effects-element-type-background), .elementor-39355 .elementor-element.elementor-element-2a928b0 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-39355 .elementor-element.elementor-element-2434c17{--display:flex;--width:50%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:0px 0px 0px 0px;--border-top-width:0px;--border-right-width:0px;--border-bottom-width:0px;--border-left-width:0px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-39355 .elementor-element.elementor-element-2434c17:not(.elementor-motion-effects-element-type-background), .elementor-39355 .elementor-element.elementor-element-2434c17 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Service-Request-Management-and-AI.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-39355 .elementor-element.elementor-element-bd3670b img, .elementor-39355 .elementor-element.elementor-element-bd3670b svg{border-radius:20px 20px 20px 20px;}.elementor-39355 .elementor-element.elementor-element-b93fc60{--display:flex;--width:50%;--flex-direction:column;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:flex-start;--align-items:flex-start;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-39355 .elementor-element.elementor-element-868a01d{text-align:start;}.elementor-39355 .elementor-element.elementor-element-868a01d .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-39355 .elementor-element.elementor-element-868a01d > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-652d92c{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-39355 .elementor-element.elementor-element-652d92c .elementor-divider-separator{width:72px;margin:0 auto;margin-left:0;}.elementor-39355 .elementor-element.elementor-element-652d92c .elementor-divider{text-align:left;padding-block-start:0px;padding-block-end:0px;}.elementor-39355 .elementor-element.elementor-element-652d92c > .elementor-widget-container{padding:5px 0px 5px 0px;}.elementor-39355 .elementor-element.elementor-element-cfbe919{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-39355 .elementor-element.elementor-element-cfbe919 a{color:#192BC2;}.elementor-39355 .elementor-element.elementor-element-cfbe919 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 40px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-a4fe208{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-39355 .elementor-element.elementor-element-a4fe208 a{color:#192BC2;}.elementor-39355 .elementor-element.elementor-element-a4fe208 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:7px 40px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-94a9705{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--padding-top:70px;--padding-bottom:50px;--padding-left:0px;--padding-right:0px;}.elementor-39355 .elementor-element.elementor-element-94a9705:not(.elementor-motion-effects-element-type-background), .elementor-39355 .elementor-element.elementor-element-94a9705 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#F8FBFD;}.elementor-39355 .elementor-element.elementor-element-ff9f754{text-align:center;}.elementor-39355 .elementor-element.elementor-element-ff9f754 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:600;line-height:1.3em;color:#002525;}.elementor-39355 .elementor-element.elementor-element-ff9f754 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 2px 0px;}.elementor-39355 .elementor-element.elementor-element-0294b2d{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:5px;}.elementor-39355 .elementor-element.elementor-element-0294b2d .elementor-divider-separator{width:72px;margin:0 auto;margin-center:0;}.elementor-39355 .elementor-element.elementor-element-0294b2d .elementor-divider{text-align:center;padding-block-start:0px;padding-block-end:0px;}.elementor-39355 .elementor-element.elementor-element-0294b2d > .elementor-widget-container{margin:0px 0px 0px 0px;padding:15px 0px 10px 0px;}.elementor-widget-accordion .elementor-accordion-icon, .elementor-widget-accordion .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon, .elementor-widget-accordion .elementor-active .elementor-accordion-title{color:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-accordion-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-accordion .elementor-tab-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-accordion-item{border-width:0px;border-color:#3645CA;}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-accordion-item .elementor-tab-content{border-width:0px;border-block-start-color:#3645CA;}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-accordion-item .elementor-tab-title.elementor-active{border-width:0px;border-block-end-color:#3645CA;}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-accordion-icon, .elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-accordion-title{color:#000000;}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-accordion-icon svg{fill:#000000;}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-active .elementor-accordion-icon, .elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-active .elementor-accordion-title{color:#0D0D0D;}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-active .elementor-accordion-icon svg{fill:#0D0D0D;}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-accordion-title{font-family:\"Outfit\", Sans-serif;font-size:26px;font-weight:600;line-height:1.3em;}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-tab-title{padding:30px 10px 30px 0px;}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-tab-title .elementor-accordion-icon i:before{color:#3645CA;}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-tab-title .elementor-accordion-icon svg{fill:#3645CA;}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-tab-title.elementor-active .elementor-accordion-icon i:before{color:#3645CA;}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-tab-title.elementor-active .elementor-accordion-icon svg{fill:#3645CA;}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-tab-content{color:#263238;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;padding:0px 70px 25px 0px;}.elementor-39355 .elementor-element.elementor-element-cfdee05 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-96d4465{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--padding-top:70px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-39355 .elementor-element.elementor-element-96d4465:not(.elementor-motion-effects-element-type-background), .elementor-39355 .elementor-element.elementor-element-96d4465 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#01484E;}.elementor-39355 .elementor-element.elementor-element-6b4bc07{text-align:center;}.elementor-39355 .elementor-element.elementor-element-6b4bc07 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;text-transform:capitalize;line-height:1.2em;color:#FFFFFF;}.elementor-39355 .elementor-element.elementor-element-8fb7635{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-39355 .elementor-element.elementor-element-8fb7635 .elementor-divider-separator{width:72px;margin:0 auto;margin-center:0;}.elementor-39355 .elementor-element.elementor-element-8fb7635 .elementor-divider{text-align:center;padding-block-start:0px;padding-block-end:0px;}.elementor-39355 .elementor-element.elementor-element-8fb7635 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:5px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-21c3b60{text-align:center;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#FFFFFF;--textColor:#FFFFFF;}.elementor-39355 .elementor-element.elementor-element-21c3b60 p{margin-block-end:0px;}.elementor-39355 .elementor-element.elementor-element-21c3b60 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:5px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-a9dab95 .blox_btn_group{gap:10px;justify-content:center;}.elementor-39355 .elementor-element.elementor-element-a9dab95 .blox_btn_group a{border-radius:60px 60px 60px 60px;padding:21px 55px 21px 55px;border-style:solid;border-width:1px 1px 1px 1px;border-color:#FFFFFF;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:600;line-height:1.3em;color:#FFFFFF;}.elementor-39355 .elementor-element.elementor-element-a9dab95 a{text-align:center;}.elementor-39355 .elementor-element.elementor-element-a9dab95 .blox_btn_group_inner{gap:15px;}.elementor-39355 .elementor-element.elementor-element-a9dab95 .blox_btn_group a:hover{color:#000000;background-color:#FFFFFF;}.elementor-39355 .elementor-element.elementor-element-a9dab95 .blox_btn_group a:hover svg{fill:#000000;}.elementor-39355 .elementor-element.elementor-element-a9dab95 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}@media(max-width:1024px){.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-ucaddon_blox_btn_group .blox_btn_group a{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-divider .elementor-divider__text{font-size:var( --e-global-typography-secondary-font-size );}.elementor-widget-icon-list .elementor-icon-list-item > .elementor-icon-list-text, .elementor-widget-icon-list .elementor-icon-list-item > a{font-size:var( --e-global-typography-text-font-size );}.elementor-39355 .elementor-element.elementor-element-cd9c0dd{--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;}.elementor-39355 .elementor-element.elementor-element-a6d4cf3{--width:100%;}.elementor-39355 .elementor-element.elementor-element-d3f2e9f .elementor-heading-title{font-size:30px;}.elementor-widget-icon-box .elementor-icon-box-title, .elementor-widget-icon-box .elementor-icon-box-title a{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-icon-box .elementor-icon-box-description{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-accordion .elementor-accordion-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-accordion .elementor-tab-content{font-size:var( --e-global-typography-text-font-size );}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-accordion-title{font-size:18px;}.elementor-39355 .elementor-element.elementor-element-cfdee05 .elementor-tab-content{font-size:16px;}.elementor-39355 .elementor-element.elementor-element-6b4bc07 .elementor-heading-title{font-size:30px;}}@media(min-width:768px){.elementor-39355 .elementor-element.elementor-element-53aeb73{--content-width:1110px;}.elementor-39355 .elementor-element.elementor-element-15c6a5a{--content-width:1240px;}.elementor-39355 .elementor-element.elementor-element-39fe3f2{--content-width:1240px;}.elementor-39355 .elementor-element.elementor-element-cd9c0dd{--content-width:1240px;}.elementor-39355 .elementor-element.elementor-element-d793dd9{--content-width:1240px;}.elementor-39355 .elementor-element.elementor-element-4f531b8{--content-width:1240px;}.elementor-39355 .elementor-element.elementor-element-1f72888{--content-width:1240px;}.elementor-39355 .elementor-element.elementor-element-2a928b0{--content-width:1240px;}.elementor-39355 .elementor-element.elementor-element-94a9705{--content-width:1240px;}.elementor-39355 .elementor-element.elementor-element-96d4465{--content-width:1140px;}}@media(max-width:767px){.elementor-39355 .elementor-element.elementor-element-53aeb73{--padding-top:50px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-39355 .elementor-element.elementor-element-44d24ad{--width:100%;--flex-direction:column;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--align-items:center;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:20px;--padding-right:20px;}.elementor-39355 .elementor-element.elementor-element-44d24ad.e-con{--align-self:center;}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-39355 .elementor-element.elementor-element-7a95109{text-align:center;}.elementor-39355 .elementor-element.elementor-element-7a95109 .elementor-heading-title{font-size:30px;line-height:1.3em;}.elementor-39355 .elementor-element.elementor-element-7a95109 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-39355 .elementor-element.elementor-element-b51b94f{text-align:center;font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-b51b94f > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-06fe2f9{text-align:center;font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-06fe2f9 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-widget-ucaddon_blox_btn_group .blox_btn_group a{font-size:var( --e-global-typography-text-font-size );}.elementor-39355 .elementor-element.elementor-element-dbccb2d .blox_btn_group{justify-content:center;}.elementor-39355 .elementor-element.elementor-element-dbccb2d .blox_btn_group a{padding:15px 20px 15px 20px;font-size:15px;line-height:1.3em;}.elementor-39355 .elementor-element.elementor-element-dbccb2d > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-15c6a5a{--gap:0px 0px;--row-gap:0px;--column-gap:0px;--padding-top:0px;--padding-bottom:55px;--padding-left:20px;--padding-right:20px;}.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-39355 .elementor-element.elementor-element-b679927{text-align:center;}.elementor-39355 .elementor-element.elementor-element-b679927 .elementor-heading-title{font-size:28px;line-height:1.3em;}.elementor-39355 .elementor-element.elementor-element-b679927 > .elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-widget-divider .elementor-divider__text{font-size:var( --e-global-typography-secondary-font-size );}.elementor-39355 .elementor-element.elementor-element-b953d9d > .elementor-widget-container{padding:8px 0px 15px 0px;}.elementor-39355 .elementor-element.elementor-element-27deb3c{--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-39355 .elementor-element.elementor-element-57603fe{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-39355 .elementor-element.elementor-element-b7def0a{text-align:center;font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-b7def0a > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-6771da2{text-align:center;font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-6771da2 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-3115697{text-align:center;font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-3115697 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-2324e33{text-align:center;font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-2324e33 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-39a56bc{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-39355 .elementor-element.elementor-element-39a56bc.e-con{--order:99999 \/* order end hack *\/;}.elementor-39355 .elementor-element.elementor-element-e2451bc .blox_btn_group{justify-content:center;}.elementor-39355 .elementor-element.elementor-element-e2451bc .blox_btn_group a{padding:15px 20px 15px 20px;font-size:15px;line-height:1.3em;}.elementor-39355 .elementor-element.elementor-element-e2451bc > .elementor-widget-container{margin:0px 0px 0px 0px;padding:30px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-39fe3f2{--gap:0px 0px;--row-gap:0px;--column-gap:0px;--padding-top:0px;--padding-bottom:55px;--padding-left:20px;--padding-right:20px;}.elementor-39355 .elementor-element.elementor-element-a39596d{text-align:center;}.elementor-39355 .elementor-element.elementor-element-a39596d .elementor-heading-title{font-size:28px;line-height:1.3em;}.elementor-39355 .elementor-element.elementor-element-a39596d > .elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-1d7adc9 > .elementor-widget-container{padding:8px 0px 15px 0px;}.elementor-39355 .elementor-element.elementor-element-0ac56f6{text-align:center;font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-0ac56f6 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-b556012{--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-39355 .elementor-element.elementor-element-82c04d5{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-39355 .elementor-element.elementor-element-82c04d5.e-con{--order:99999 \/* order end hack *\/;}.elementor-39355 .elementor-element.elementor-element-aaeb1be{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-39355 .elementor-element.elementor-element-b03a6f4{text-align:center;font-size:20px;line-height:1.3em;}.elementor-39355 .elementor-element.elementor-element-b03a6f4 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:5px 0px 5px 0px;}.elementor-widget-icon-list .elementor-icon-list-item > .elementor-icon-list-text, .elementor-widget-icon-list .elementor-icon-list-item > a{font-size:var( --e-global-typography-text-font-size );}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(10px\/2);}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(10px\/2);}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(10px\/2);}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-10px\/2);}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-10px\/2);}.elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-item > .elementor-icon-list-text, .elementor-39355 .elementor-element.elementor-element-eae26c4 .elementor-icon-list-item > a{font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-eae26c4 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-adfb469{text-align:center;font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-adfb469 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-cd9c0dd{--padding-top:50px;--padding-bottom:60px;--padding-left:20px;--padding-right:20px;}.elementor-39355 .elementor-element.elementor-element-a6d4cf3{--gap:10px 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20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-widget-icon-box .elementor-icon-box-title, .elementor-widget-icon-box .elementor-icon-box-title a{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-icon-box .elementor-icon-box-description{font-size:var( --e-global-typography-text-font-size );}.elementor-39355 .elementor-element.elementor-element-9906e87 .elementor-icon-box-wrapper{text-align:center;}.elementor-39355 .elementor-element.elementor-element-9906e87 .elementor-icon{font-size:60px;}.elementor-39355 .elementor-element.elementor-element-9906e87 .elementor-icon-box-title, .elementor-39355 .elementor-element.elementor-element-9906e87 .elementor-icon-box-title a{font-size:24px;}.elementor-39355 .elementor-element.elementor-element-9906e87 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-e4bab0e > .elementor-widget-container{padding:2px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-367185c{text-align:center;font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-367185c > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-7ed9213{--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-39355 .elementor-element.elementor-element-e9e23af .elementor-icon-box-wrapper{text-align:center;}.elementor-39355 .elementor-element.elementor-element-e9e23af .elementor-icon{font-size:60px;}.elementor-39355 .elementor-element.elementor-element-e9e23af .elementor-icon-box-title, .elementor-39355 .elementor-element.elementor-element-e9e23af .elementor-icon-box-title a{font-size:24px;}.elementor-39355 .elementor-element.elementor-element-e9e23af > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-32d7fd8 > .elementor-widget-container{padding:2px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-9c606fa{text-align:center;font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-9c606fa > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-73f1c01{--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-39355 .elementor-element.elementor-element-5d96bef .elementor-icon-box-wrapper{text-align:center;}.elementor-39355 .elementor-element.elementor-element-5d96bef .elementor-icon{font-size:60px;}.elementor-39355 .elementor-element.elementor-element-5d96bef .elementor-icon-box-title, .elementor-39355 .elementor-element.elementor-element-5d96bef .elementor-icon-box-title a{font-size:24px;}.elementor-39355 .elementor-element.elementor-element-5d96bef > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-0260cbd > .elementor-widget-container{padding:2px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-fe19753{text-align:center;font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-fe19753 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-ae3aa09{--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-39355 .elementor-element.elementor-element-f06c228 .elementor-icon-box-wrapper{text-align:center;}.elementor-39355 .elementor-element.elementor-element-f06c228 .elementor-icon{font-size:60px;}.elementor-39355 .elementor-element.elementor-element-f06c228 .elementor-icon-box-title, .elementor-39355 .elementor-element.elementor-element-f06c228 .elementor-icon-box-title a{font-size:24px;}.elementor-39355 .elementor-element.elementor-element-f06c228 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-fbf9f48 > .elementor-widget-container{padding:2px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-7462854{text-align:center;font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-7462854 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-cd775aa{--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-39355 .elementor-element.elementor-element-9b5de28 .elementor-icon-box-wrapper{text-align:center;}.elementor-39355 .elementor-element.elementor-element-9b5de28 .elementor-icon{font-size:60px;}.elementor-39355 .elementor-element.elementor-element-9b5de28 .elementor-icon-box-title, .elementor-39355 .elementor-element.elementor-element-9b5de28 .elementor-icon-box-title a{font-size:24px;}.elementor-39355 .elementor-element.elementor-element-9b5de28 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-91c7938 > .elementor-widget-container{padding:2px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-af26e55{text-align:center;font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-af26e55 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-9c705b0{--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-39355 .elementor-element.elementor-element-329f74e .elementor-icon-box-wrapper{text-align:center;}.elementor-39355 .elementor-element.elementor-element-329f74e .elementor-icon{font-size:60px;}.elementor-39355 .elementor-element.elementor-element-329f74e .elementor-icon-box-title, .elementor-39355 .elementor-element.elementor-element-329f74e .elementor-icon-box-title a{font-size:24px;}.elementor-39355 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.elementor-heading-title{font-size:28px;line-height:1.3em;}.elementor-39355 .elementor-element.elementor-element-caff0cf > .elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-39355 .elementor-element.elementor-element-9b39511 .elementor-divider{text-align:center;}.elementor-39355 .elementor-element.elementor-element-9b39511 .elementor-divider-separator{margin:0 auto;margin-center:0;}.elementor-39355 .elementor-element.elementor-element-9b39511 > .elementor-widget-container{padding:0px 0px 15px 0px;}.elementor-39355 .elementor-element.elementor-element-26be616{text-align:center;font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-26be616 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 15px 0px;}.elementor-39355 .elementor-element.elementor-element-41ed02e{text-align:center;font-size:16px;line-height:1.6em;}.elementor-39355 .elementor-element.elementor-element-41ed02e > 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ITSM met ITIL v4 best practices. SMC Consulting helpt bij het ontwerpen en automatiseren van processen voor serviceaanvragen in","_yoast_wpseo_linkdex":null,"_yoast_wpseo_focuskeywords":"[{\"keyword\":\"Incident Management\",\"score\":56}]","_yoast_wpseo_keywordsynonyms":null,"_aioseo_title":null,"_aioseo_description":null,"_aioseo_keywords":null,"_aioseo_og_title":null,"_aioseo_og_description":null,"_aioseo_og_article_section":null,"_aioseo_og_article_tags":null,"_aioseo_twitter_title":null,"_aioseo_twitter_description":null,"_yoast_wpseo_content_score":null,"_thumbnail_id":"82633","_yoast_wpseo_canonical":null,"_eb_reusable_block_ids":[],"_yoast_post_redirect_info":null,"_yoast_wpseo_opengraph-description":"Service Request Management ITSM met ITIL v4 best practices. SMC Consulting helpt bij het ontwerpen en automatiseren van processen voor serviceaanvragen in heel Europa.","_yoast_wpseo_twitter-description":"Service Request Management ITSM met ITIL v4 best practices. SMC Consulting helpt bij het ontwerpen en automatiseren van processen voor serviceaanvragen in heel Europa.","_yoast_wpseo_opengraph-title":"Service Request Management ITSM | ITIL v4-proces \u2013 SMC","_eb_attr":null,"footnotes":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Service Request Management ITSM | ITIL v4-proces \u2013 SMC<\/title>\n<meta name=\"description\" content=\"Service Request Management ITSM met ITIL v4 best practices. 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