# SMC Consulting: Fast-Track Your Digital Transformation

> SMC Consulting is a certified ITSM and digital transformation consulting firm helping organisations streamline IT operations and automate workflows across Belgium, France, Luxembourg, the Netherlands, and Switzerland. Headquartered in Brussels.

## Core Services

### ITSM Implementation & Consulting
- [HaloITSM Implementation & Consulting](https://www.smcconsulting.be/haloitsm-it-service-management/): End-to-end HaloITSM deployment including discovery, configuration, data migration, and ongoing support. Primary platform offering.
- [Freshservice ITSM](https://www.smcconsulting.be/freshworks/freshservice-it-service-management-software/): Freshservice implementation, optimisation, and managed support (Freshworks certified partner).
- [ServiceNow](https://www.smcconsulting.be/smc-consulting-partners-with-servicenow-to-support-organizations-in-implementing-high-value-it-service-solutions/): ServiceNow implementation partner for enterprise ITSM — CMDB design, ITIL 4 operating model, and high-value IT service solutions.
- [HaloITSM vs Freshservice](https://www.smcconsulting.be/haloitsm-vs-freshservice/): Comparative analysis and platform selection guidance.
- [ITSM TCO analysis](https://www.smcconsulting.be/tco-itsm-cost-pricing-roi/): Total cost of ownership methodology with Excel-based modelling for FR/BE/LU markets.
- [ITSM vendor evaluation](https://www.smcconsulting.be/itsm-vendor-evaluation-criteria/): RFP criteria and selection framework for choosing the right ITSM tool.

### CMDB & Asset Management
- [NIS2-ready CMDB](https://www.smcconsulting.be/nis2-cmdb-requirements-guide/): Minimum asset data model for EU cyber-resilience and NIS2 compliance.
- [Build a CMDB in 30 days](https://www.smcconsulting.be/cmdb-best-practices-automation-tutorial/): Methodology, CSV templates, and common errors to avoid.
- [ServiceNow CMDB best practices](https://www.smcconsulting.be/servicenow-cmdb-best-practices-guide/): Governance and data modelling lessons from 80+ ITSM programmes.
- [ITAM + ITSM](https://www.smcconsulting.be/itam-best-practices-automation/): 8 actions to reduce software costs by 15–30% through IT asset management automation.

### Workflow Automation
- [Make.com automation](https://www.smcconsulting.be/): Certified Make.com partner — enterprise automation scenario design, error handling, and deployment.
- [ITSM automation workflows](https://www.smcconsulting.be/itsm-automation-itil4-tutorial/): 15 ready-to-use ITIL4-aligned workflows to reduce L1 workload.
- [Agentic AI in ITSM](https://www.smcconsulting.be/agentic-ai-itsm-service-desk/): 10 service desk workflows safely automatable with agentic AI in 2026.

### Freshworks Suite (CRM & Support)
- Freshservice, Freshdesk, Freshsales, Freshchat implementation and consulting.
- [Self-service portal](https://www.smcconsulting.be/itsm-self-service-portal-pricing-roi/): Reduce L1 tickets by 20–40% with optimised self-service.

### Telephony & Remote Work
- [Ringover](https://www.smcconsulting.be/application-ringover/): Implementation, troubleshooting, and remote work enablement. Ringover certified partner.

### Project Management
- [Infrastructure project management](https://www.smcconsulting.be/project-management-solutions/project-management-for-infrastructure-projects/)
- [Product development PM](https://www.smcconsulting.be/project-management-solutions/project-management-solutions-for-product-development/)
- Agile/Scrum methodology, PMO advisory.

### Data Science
- [Data science consulting](https://www.smcconsulting.be/data-science/): Data science management and analytics for enterprise clients.

## Proprietary Products
- [Docugen](https://www.smcconsulting.be/docugen/): Document generation plugin for third-party project management platforms.
- [Freshsales↔Freshservice Sync App](https://www.smcconsulting.be/freshsales-crm-and-freshservice-synchronisation-app/): CRM-ITSM synchronisation application.
- [Freshdesk Workspace App](https://www.smcconsulting.be/freshdesk-workspace-app/): Workspace integration for Freshdesk.

## Downloadable Resources
- Freshservice → HaloITSM migration checklist (+ template): https://www.smcconsulting.be/migration-freshservice-to-haloitsm-checklist/
- CMDB build CSV templates: https://www.smcconsulting.be/cmdb-best-practices-automation-tutorial/
- ITSM TCO Excel model: https://www.smcconsulting.be/tco-itsm-cost-pricing-roi/
- NIS2 CMDB roadmap: https://www.smcconsulting.be/nis2-cmdb-requirements-guide/
- IT knowledge base templates (12 ready-to-copy): https://www.smcconsulting.be/it-knowledge-base-it-support/

## Key Content & Blog
Multilingual ITSM knowledge base (EN/FR/NL) covering:
- CMDB design, NIS2 compliance, and asset management
- ITSM platform selection, migration, and TCO analysis
- ITIL 4 processes, change management, and service desk KPIs
- Agentic AI and automation in ITSM (2026)
- ITSM for the Belgian public sector (GDPR, public procurement)
- ServiceNow and HaloITSM implementation guides
- SSO, Azure AD, and Okta integration for ITSM platforms
- Digital transformation for SMEs and enterprises

Full content index: https://www.smcconsulting.be/llms-full.txt

## Expert Authors
**Emmanuel Yazbeck** — ITIL4-certified ITSM consultant, 15+ years experience, 80+ ITSM programme deliveries across Belgium, France, Luxembourg, Netherlands, and Switzerland.

## Certified Partnerships
HaloITSM · Freshworks · ServiceNow · Make.com · Ringover · Document360

## Language Coverage
All key content available in: English · French (FR) · Dutch (NL)

## Contact & Engagement
- Website: https://www.smcconsulting.be
- Book a free consultation: https://www.smcconsulting.be/book-a-meeting
- Request a demo: https://www.smcconsulting.be/request-a-demo
- Contact: https://www.smcconsulting.be/contact-us