# SMC Consulting — Full Content Index > Complete index of all published content on smcconsulting.be for LLM consumption. > Summary version: https://www.smcconsulting.be/llms.txt > Last updated: 2026-03-10 --- ## Service Pages ### ITSM Platforms - https://www.smcconsulting.be/haloitsm-it-service-management/ — HaloITSM implementation, configuration, and managed support - https://www.smcconsulting.be/freshworks/freshservice-it-service-management-software/ — Freshservice ITSM implementation and consulting - https://www.smcconsulting.be/haloitsm-vs-freshservice/ — HaloITSM vs Freshservice: comparative analysis and platform selection - https://www.smcconsulting.be/tco-itsm-cost-pricing-roi/ — ITSM total cost of ownership: method, formulas, and Excel model (FR/BE/LU) - https://www.smcconsulting.be/itsm-public-sector-belgium-modernization/ — ITSM for Belgian public sector: GDPR, public procurement, digital modernisation ### Project Management - https://www.smcconsulting.be/project-management-solutions/project-management-for-infrastructure-projects/ — Infrastructure project management solutions - https://www.smcconsulting.be/project-management-solutions/project-management-solutions-for-product-development/ — Product development project management ### Freshworks Suite - https://www.smcconsulting.be/freshworks-smc-consulting-transforming-itsm/ — Transforming ITSM with Freshservice: insights, innovation, and networking ### Proprietary Products - https://www.smcconsulting.be/docugen/ — Docugen: document generation plugin for project management platforms - https://www.smcconsulting.be/freshsales-crm-and-freshservice-synchronisation-app/ — Freshsales↔Freshservice CRM-ITSM synchronisation app - https://www.smcconsulting.be/freshdesk-workspace-app/ — Freshdesk workspace integration app ### Data Science - https://www.smcconsulting.be/data-science/ — Data science management consulting - https://www.smcconsulting.be/data-science/data-science-management-achievements/ — Data science management achievements and case studies --- ## Blog Posts (English) ### 2026 - https://www.smcconsulting.be/nis2-cmdb-requirements-guide/ (2026-03-06) NIS2-ready CMDB: the minimum asset data model for cyber-resilience (EU) Understand how NIS2 CMDB requirements transform your CMDB into a central control for asset visibility, risk management and incident reporting, with a practical data model, ITAM integration and roadmap to boost EU cyber resilience. - https://www.smcconsulting.be/servicenow-cmdb-best-practices-guide/ (2026-02-27) Building a reliable CMDB and asset model in ServiceNow: lessons from 80+ ITSM programmes ServiceNow CMDB governance, data modelling, and ITAM integration best practices derived from 80+ real-world ITSM programme deliveries. - https://www.smcconsulting.be/agentic-ai-itsm-service-desk/ (2026-02-26) Agentic AI in ITSM: 10 service desk workflows you can safely automate in 2026 Practical guide to agentic AI adoption in ITSM — key concepts, automation use cases, governance considerations, and implementation roadmap for 2026. - https://www.smcconsulting.be/itil-4-operating-model-servicenow/ (2026-02-18) Designing an ITIL 4 operating model on ServiceNow with certified consultants from SMC Consulting How to translate ITIL 4 guidance into a practical ITSM architecture on ServiceNow, with configuration patterns and governance frameworks. - https://www.smcconsulting.be/itsm-self-service-portal-pricing-roi/ (2026-02-05) Self-service portal: how to reduce L1 tickets by 20–40% Design, pricing, and ROI analysis for ITSM self-service portals — practical guide to reducing support workload and improving user satisfaction. - https://www.smcconsulting.be/change-management-itsm/ (2026-02-04) Change management in ITSM: best practices and implementation ITIL-aligned change management controls for risk reduction, outage prevention, and safe deployment at speed. - https://www.smcconsulting.be/haloitsm-licensing-cost-breakdown/ (2026-02-04) HaloITSM licensing cost breakdown: complete pricing guide Per-agent pricing, included features, and total cost of ownership analysis for HaloITSM licensing in 2026. - https://www.smcconsulting.be/servicenow-enterprise-itsm-strategy/ (2026-01-28) ServiceNow in your enterprise ITSM strategy: when does it really make sense? Decision framework for ServiceNow adoption in France and Belgium — when it fits, when it doesn't, and how to build the business case. - https://www.smcconsulting.be/haloitsm-api-advanced-automation/ (2026-01-26) HaloITSM API: advanced automation & integration guide Authentication, webhook configuration, and integration patterns to turn HaloITSM into an enterprise automation hub. - https://www.smcconsulting.be/itsm-vendor-evaluation-criteria/ (2026-01-26) ITSM vendor evaluation criteria: complete guide How to define ITSM selection criteria, build a robust RFP, and score vendors objectively. - https://www.smcconsulting.be/haloitsm-in-france/ (2026-01-26) HaloITSM in France: implementation, support & consulting French-localised HaloITSM deployment guide with support models and regional compliance considerations. - https://www.smcconsulting.be/best-itsm-tools-for-it-service-management/ (2026-01-26) The best ITSM tools for IT service management in 2025 Evaluation of leading ITSM software options — HaloITSM, Freshservice, ServiceNow — with selection guidance. - https://www.smcconsulting.be/what-is-itsm/ (2026-01-25) What is ITSM? Foundational guide to IT Service Management: meaning, core processes, ITIL alignment, and business value. - https://www.smcconsulting.be/itsm-sso-azure-ad-guide/ (2026-01-20) SSO & provisioning: integrate HaloITSM with Azure AD / Okta (step by step) Step-by-step configuration guide for ITSM SSO with Azure AD and Okta, including security best practices. - https://www.smcconsulting.be/it-knowledge-base-it-support/ (2026-01-16) IT knowledge base: 12 ready-to-copy article templates Build an effective IT knowledge base with 12 proven templates to reduce tickets and speed resolution. - https://www.smcconsulting.be/smc-consulting-partners-with-servicenow-to-support-organizations-in-implementing-high-value-it-service-solutions/ (2026-01-07) SMC Consulting Partners with ServiceNow for IT Service Solutions Press release: SMC Consulting announces ServiceNow partnership to deliver high-value ITSM solutions across the Benelux and France. ### 2025 - https://www.smcconsulting.be/service-desk-kpis-complete-guide/ (2025-12-04) Service desk KPIs & dashboards: from SLA to time-to-value Design, track, and report on service desk KPIs that align IT support with business outcomes. - https://www.smcconsulting.be/itam-best-practices-automation/ (2025-12-04) ITAM + ITSM: 8 actions to lower software costs by 15–30% IT asset management best practices and automation to control costs, improve security, and align with compliance requirements. - https://www.smcconsulting.be/itsm-automation-itil4-tutorial/ (2025-11-20) ITSM Automation: 15 Ready-to-Use Workflows to Reduce L1 Workload ITIL4-aligned automation workflows covering incidents, requests, changes, and CMDB updates. - https://www.smcconsulting.be/itsm-public-sector-belgium-modernization/ (2025-11-14) ITSM for the public sector in Belgium: GDPR, public procurement, and support How Belgian government organisations can modernise digital services, meet compliance requirements, and implement ITSM cost-effectively. - https://www.smcconsulting.be/cmdb-best-practices-automation-tutorial/ (2025-11-14) Build a CMDB in 30 days: method, CSV templates, and errors to avoid Step-by-step CMDB implementation guide with ITIL 4 alignment, automation tips, downloadable CSV templates, and real-world examples. - https://www.smcconsulting.be/migration-freshservice-to-haloitsm-checklist/ (2025-10-20) Freshservice → HaloITSM migration checklist (+ downloadable template) Complete migration guide covering data migration, configuration mapping, user training, and go-live checklist. Includes downloadable template. - https://www.smcconsulting.be/itsm-meetup-benelux/ (2025-12-09) ITSM Meetup Benelux Summary and key takeaways from the SMC Consulting ITSM Meetup for the Benelux region. - https://www.smcconsulting.be/itsm-kpi/ (2025-09-02) ITSM KPIs: the metrics that matter Complete guide to ITSM KPI selection, measurement, and reporting frameworks. - https://www.smcconsulting.be/solution-freshservice-support/ (2025-12-19) Freshservice support: optimise your ITSM How to get the most from Freshservice support capabilities and service catalogue configuration. - https://www.smcconsulting.be/application-ringover/ (2025-12-19) Ringover application: complete guide Setup, configuration, and troubleshooting guide for the Ringover telephony application. - https://www.smcconsulting.be/ringover-telephonie-teletravail/ (2025-12-22) Ringover: the ideal telephony solution for remote work Why Ringover is suited for hybrid and remote work environments — features, integrations, and comparison with Aircall. - https://www.smcconsulting.be/customer-experience/ (2025-12-19) What is customer experience? Overview of customer experience strategy, key metrics, and improvement frameworks. - https://www.smcconsulting.be/entreprise-transformation-digitale/ (2025-12-19) Digital transformation for enterprises How digital transformation reshapes business operations, IT infrastructure, and customer engagement. - https://www.smcconsulting.be/processus-itil/ (2025-12-19) ITIL processes explained Comprehensive guide to ITIL process framework, roles, and implementation guidance. - https://www.smcconsulting.be/workflow-diagramme/ (2025-12-19) What is a workflow diagram? How to design, document, and optimise business workflows using diagrams. - https://www.smcconsulting.be/outil-ticketing/ (2025-12-19) What is a ticketing tool? Selection guide for IT ticketing tools — features, evaluation criteria, and use cases. - https://www.smcconsulting.be/smc-consulting-in-the-spotlight/ (2025-01-27) SMC Consulting in the spotlight Company news and milestones for SMC Consulting. --- ## Events - https://www.smcconsulting.be/vivatech-2024/ — VivaTech 2024: SMC Consulting presence and highlights - https://www.smcconsulting.be/monday-2024/ — Digital Innovation Meetup Paris 2024 --- ## Free Trial & Demo - https://www.smcconsulting.be/freshservice-sign-up-for-free/ — Try Freshservice for free - https://www.smcconsulting.be/book-a-meeting — Book a free ITSM consultation - https://www.smcconsulting.be/contact-us — Contact SMC Consulting --- ## Sitemap - https://www.smcconsulting.be/sitemap.xml