{"id":39086,"date":"2025-10-05T15:13:21","date_gmt":"2025-10-05T13:13:21","guid":{"rendered":"https:\/\/www.smcconsulting.be\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/"},"modified":"2026-03-11T05:49:14","modified_gmt":"2026-03-11T04:49:14","slug":"cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu","status":"publish","type":"post","link":"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/","title":{"rendered":"Co\u00fbt total de possession d&rsquo;un outil ITSM : m\u00e9thode, formules et mod\u00e8le Excel (FR\/BE\/LU)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"39086\" class=\"elementor elementor-39086 elementor-39083\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90c6e12 e-con-full e-flex e-con e-parent\" data-id=\"90c6e12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a66eba elementor-widget elementor-widget-heading\" data-id=\"0a66eba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Calculez le CTP d'un outil ITSM en 2025<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5726c45 elementor-widget elementor-widget-text-editor\" data-id=\"5726c45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Temps de lecture estim\u00e9 : 12 minutes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76f4c78 elementor-widget elementor-widget-image\" data-id=\"76f4c78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"320\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/id-12127_t_prev.jpg\" class=\"attachment-large size-large wp-image-51451\" alt=\"ID 12127 t pr\u00e9c\u00e9dent\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/id-12127_t_prev.jpg 600w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/id-12127_t_prev-300x160.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8109628 elementor-widget elementor-widget-heading\" data-id=\"8109628\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Points cl\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7d3ac0 elementor-widget elementor-widget-text-editor\" data-id=\"d7d3ac0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>TCO ITSM<\/strong> (Co\u00fbt Total de Possession pour la Gestion des Services IT) r\u00e9v\u00e8le le <em>v\u00e9ritable co\u00fbt de bout en bout<\/em> de l&rsquo;adoption d&rsquo;outils ITSM \u2013 bien plus que le seul prix de licence.<\/li><li>Une budg\u00e9tisation intelligente signifie inclure \u00e0 la fois les co\u00fbts <strong>directs<\/strong> (licences, mat\u00e9riel, impl\u00e9mentation) et <strong>indirects<\/strong> (formation, perte de productivit\u00e9, futures mises \u00e0 niveau).<\/li><li>Choisir le bon <a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\" target=\"_blank\" rel=\"noopener\">mod\u00e8le de tarification ITSM<\/a> pr\u00e9vient les d\u00e9penses surprises et aligne les investissements avec la croissance de l&rsquo;entreprise.<\/li><li>Le ROI se mesure mieux de mani\u00e8re holistique\u2014suivez les b\u00e9n\u00e9fices comme l&rsquo;automatisation, la r\u00e9solution plus rapide des incidents, et moins de pannes pour justifier les d\u00e9penses ITSM.<\/li><li>Les <a href=\"https:\/\/www.smcconsulting.be\/fr\/demo-haloitsm\/\" target=\"_blank\" rel=\"noopener\">d\u00e9monstrations et essais pratiques<\/a> sont critiques pour s&rsquo;assurer que la solution ITSM correspond vraiment aux besoins r\u00e9els et aux budgets.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-514ee00 elementor-widget elementor-widget-heading\" data-id=\"514ee00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4f9a2e elementor-widget elementor-widget-text-editor\" data-id=\"f4f9a2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<em>TCO ITSM<\/em>, ou Co\u00fbt Total de Possession pour la Gestion des Services IT, se trouve au c\u0153ur de chaque investissement IT critique. Dans l&rsquo;environnement concurrentiel d&rsquo;aujourd&rsquo;hui, les organisations doivent \u00e9valuer l&rsquo;ensemble du spectre des co\u00fbts\u2014non seulement le prix initial, mais aussi le d\u00e9ploiement, la gestion continue, la maintenance, et les d\u00e9penses de fin de vie pour leurs solutions ITSM. Par cons\u00e9quent, comprendre le <a href=\"https:\/\/smcconsulting.be\/halo-itsm-licensing-cost-breakdown\" target=\"_blank\" rel=\"noopener\">v\u00e9ritable co\u00fbt TCO ITSM<\/a>, analyser les <a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\">mod\u00e8les de tarification TCO ITSM<\/a>, et mesurer le <a href=\"https:\/\/smcconsulting.be\/halo-itsm-licensing-cost-breakdown\" target=\"_blank\" rel=\"noopener\">ROI TCO ITSM<\/a> sont devenus des priorit\u00e9s strat\u00e9giques pour les entreprises d\u00e9termin\u00e9es \u00e0 \u00e9viter les d\u00e9penses surprises et \u00e0 prendre des d\u00e9cisions d&rsquo;investissement plus intelligentes.  \n\nEn examinant le <a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-outil-de-gestion-des-services-informatiques\/\" target=\"_blank\" rel=\"noopener\">co\u00fbt total de possession des outils ITSM<\/a>, les organisations peuvent \u00e9tablir des budgets r\u00e9alistes, maximiser la valeur et maintenir une transparence totale tout au long du cycle de vie de l&rsquo;ITSM. Pour ces raisons, une <a href=\"https:\/\/smcconsulting.be\/itsm-vendor-evaluation-criteria-guide\" target=\"_blank\" rel=\"noopener\">analyse compl\u00e8te du co\u00fbt total du cycle de vie de l&rsquo;ITSM<\/a> est essentielle lors de la s\u00e9lection, de la mise en \u0153uvre ou de l&rsquo;extension des solutions de gestion des services.\n\nComme l&rsquo;expliquent <a href=\"https:\/\/www.meegle.com\/en_us\/topics\/it-service\/tco-total-cost-of-ownership-in-it\" target=\"_blank\" rel=\"noopener\">meegle.com \u2013 TCO en IT<\/a> et <a href=\"https:\/\/www.techtarget.com\/searchdatacenter\/definition\/TCO\" target=\"_blank\" rel=\"noopener\">TechTarget TCO Overview<\/a> : Inclure tous les co\u00fbts cach\u00e9s, r\u00e9currents, et \u00e0 long terme cr\u00e9e des investissements ITSM confiants et p\u00e9rennes.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06ec50e elementor-widget elementor-widget-heading\" data-id=\"06ec50e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Qu'est-ce que le TCO ITSM et pourquoi est-il important ?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba71920 elementor-widget elementor-widget-text-editor\" data-id=\"ba71920\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<em>TCO ITSM<\/em> est le co\u00fbt total de possession des syst\u00e8mes de Gestion des Services IT, comptabilisant tous les co\u00fbts directs et indirects engag\u00e9s tout au long du cycle de vie des outils ITSM. Il aide les organisations \u00e0 budg\u00e9tiser efficacement, \u00e9valuer la valeur, et \u00e9viter les d\u00e9penses inattendues. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-970fdf5 elementor-widget elementor-widget-heading\" data-id=\"970fdf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu\u2019est-ce que le TCO ITSM ? (Analyse du co\u00fbt total de possession ITSM)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7838b5 elementor-widget elementor-widget-text-editor\" data-id=\"f7838b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9tonnamment, le co\u00fbt r\u00e9el des solutions ITSM s&rsquo;\u00e9tend bien au-del\u00e0 du prix affich\u00e9. <strong>TCO ITSM<\/strong> est une mesure m\u00e9thodique de chaque d\u00e9pense financi\u00e8re li\u00e9e \u00e0 l&rsquo;impl\u00e9mentation et au fonctionnement de la Gestion des Services IT. Gr\u00e2ce \u00e0 cette approche, les co\u00fbts directs et indirects sont captur\u00e9s\u2014permettant aux organisations de cr\u00e9er une pr\u00e9vision financi\u00e8re plus r\u00e9aliste. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9a7e2a elementor-widget elementor-widget-heading\" data-id=\"b9a7e2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Composants cl\u00e9s du TCO ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fc6291 elementor-widget elementor-widget-text-editor\" data-id=\"5fc6291\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n    <li><strong>Co\u00fbts directs :<\/strong>\n        <ul>\n            <li>Licences logicielles<\/li>\n            <li>Acquisitions de mat\u00e9riel<\/li>\n            <li>Services d&rsquo;impl\u00e9mentation<\/li>\n            <li>Co\u00fbts de main-d&rsquo;\u0153uvre pour l&rsquo;installation et la configuration initiale<\/li>\n        <\/ul>\n    <\/li>\n<\/ul>\n<p>De plus, les co\u00fbts indirects doivent \u00eatre inclus, souvent n\u00e9glig\u00e9s dans la budg\u00e9tisation initiale.<\/p>\n<ul>\n    <li><strong>Co\u00fbts indirects :<\/strong>\n        <ul>\n            <li>Formation pour les utilisateurs finaux et les administrateurs<\/li>\n            <li><a href=\"https:\/\/www.smcconsulting.be\/fr\/portail-libre-service\/\" target=\"_blank\" rel=\"noopener\">Int\u00e9gration ITSM et activation des utilisateurs<\/a><\/li>\n            <li>Impact sur la productivit\u00e9 pendant les temps d&rsquo;arr\u00eat du syst\u00e8me<\/li>\n            <li>Maintenance continue et support technique<\/li>\n        <\/ul>\n    <\/li>\n<\/ul>\n<p>\nPendant ce temps, les organisations intelligentes utilisent le TCO ITSM pour r\u00e9v\u00e9ler l&rsquo;impact \u00e9conomique r\u00e9el de l&rsquo;investissement ITSM. L&rsquo;analyse des d\u00e9penses totales ITSM d\u00e9couvre des domaines pour aligner les plateformes ITSM avec les objectifs commerciaux, renfor\u00e7ant la <a href=\"https:\/\/smcconsulting.be\/itsm-vendor-evaluation-criteria-guide\" target=\"_blank\" rel=\"noopener\">collaboration IT\u2013m\u00e9tier<\/a>. Cette revue compl\u00e8te permet aux d\u00e9cideurs de planifier pr\u00e9cis\u00e9ment les budgets, s&rsquo;assurant que la solution choisie reste rentable dans le temps.  \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7179b49 icon-box-vertical-align-center content-align-left icon-vertical-align-start elementor-widget elementor-widget-the7_image_box_widget\" data-id=\"7179b49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_image_box_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"the7-box-wrapper the7-elementor-widget the7_image_box_widget-7179b49\">\t\t\t<div class=\"box-content-wrapper\">\n\t\t\t\t\n\t\t\t\t<div class=\"box-content\">\n\t\t\t\t\t<div class=\"box-description\">\u00ab La propri\u00e9t\u00e9 totale signifie la prise en compte de chaque euro \u2013 direct et cach\u00e9 \u2013 pour soutenir les objectifs ITSM sur le long terme. \u00bb (Voir <a href=\"https:\/\/www.meegle.com\/en_us\/topics\/it-service\/tco-total-cost-of-ownership-in-it\" target=\"_blank\" rel=\"noopener\">meegle.com : Qu'est-ce que le TCO en informatique ?<\/a> et <a href=\"https:\/\/www.meter.com\/resources\/it-total-cost-of-ownership\" target=\"_blank\" rel=\"noopener\">meter.com : Guide du TCO informatique<\/a>)<\/div>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35fe7e3 elementor-widget elementor-widget-heading\" data-id=\"35fe7e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quels co\u00fbts sont inclus dans le TCO ITSM ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df88b8f elementor-widget elementor-widget-text-editor\" data-id=\"df88b8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Acquisition initiale de logiciels et mat\u00e9riel<\/li><li>Frais de main-d&rsquo;\u0153uvre et d&rsquo;impl\u00e9mentation<\/li><li>Support et maintenance continus<\/li><li>Formation pour les utilisateurs et administrateurs<\/li><li>Pertes de productivit\u00e9 pendant l&rsquo;installation ou les temps d&rsquo;arr\u00eat<\/li><li>D\u00e9commissionnement et migration \u00e9ventuels<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ec51c5 elementor-widget elementor-widget-text-editor\" data-id=\"8ec51c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAvec cette vue holistique, la possession totale n&rsquo;est plus un myst\u00e8re\u2014elle devient un investissement calcul\u00e9 et g\u00e9rable.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6165c7 elementor-widget elementor-widget-heading\" data-id=\"f6165c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Analyse des co\u00fbts TCO ITSM : estimation du TCO ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea4d75e elementor-widget elementor-widget-text-editor\" data-id=\"ea4d75e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De plus, lors de la d\u00e9composition du co\u00fbt TCO ITSM, une attention particuli\u00e8re aux d\u00e9tails garantit que rien n&rsquo;est omis. Les d\u00e9penses directes et indirectes doivent \u00eatre suivies, pr\u00e9vues et additionn\u00e9es sur la dur\u00e9e de vie anticip\u00e9e de la plateforme. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51504dd elementor-widget elementor-widget-heading\" data-id=\"51504dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Distinction entre co\u00fbts directs et indirects<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feaae69 elementor-widget elementor-widget-text-editor\" data-id=\"feaae69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Les <strong>co\u00fbts directs<\/strong> incluent g\u00e9n\u00e9ralement :<ul><li>Prix d&rsquo;achat de licence ou d&rsquo;abonnement (<a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\" target=\"_blank\" rel=\"noopener\">Voir les d\u00e9tails de licence\/tarification ITSM<\/a>)<\/li><li>D\u00e9penses de mat\u00e9riel ou d&rsquo;infrastructure<\/li><li>Frais d&rsquo;installation et de configuration<\/li><li>Co\u00fbts de consultant ou d&rsquo;int\u00e9grateur tiers<\/li><\/ul><\/li><\/ul><p>De plus, les co\u00fbts indirects peuvent facilement d\u00e9passer l&rsquo;investissement initial s&rsquo;ils ne sont pas correctement planifi\u00e9s.<\/p><ul><li>Les <strong>co\u00fbts indirects<\/strong> couvrent :<ul><li>Accords de support et maintenance continus<\/li><li>Programmes r\u00e9guliers d&rsquo;\u00e9ducation des utilisateurs ITSM<\/li><li>Mises \u00e0 niveau, correctifs, et utilisation des services<\/li><li>Pertes de productivit\u00e9 pendant les temps d&rsquo;arr\u00eat planifi\u00e9s ou inattendus<\/li><li>Co\u00fbts de d\u00e9commissionnement et migration de fin de vie<\/li><\/ul><\/li><\/ul><p>De plus, documenter les charges ponctuelles et r\u00e9currentes\u2014telles que la consommation d&rsquo;\u00e9nergie, les renouvellements p\u00e9riodiques de licence, ou les frais d&rsquo;h\u00e9bergement cloud\u2014pr\u00e9vient les lacunes budg\u00e9taires.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c2f481 elementor-widget elementor-widget-heading\" data-id=\"6c2f481\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Guide \u00e9tape par \u00e9tape pour calculer le TCO pour ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eba8fc1 elementor-widget elementor-widget-text-editor\" data-id=\"eba8fc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Listez tous les co\u00fbts initiaux (ponctuels) et r\u00e9currents.<\/li><li>Ajoutez les frais estim\u00e9s de formation, temps d&rsquo;arr\u00eat, et support.<\/li><li>Incorporez les co\u00fbts de d\u00e9commissionnement et de futures mises \u00e0 niveau.<\/li><li>Additionnez ces chiffres sur la p\u00e9riode d&rsquo;utilisation pr\u00e9vue de la solution.<\/li><\/ol><p>Par cons\u00e9quent, estimer le TCO ITSM permet aux organisations d&rsquo;\u00e9quilibrer les limites budg\u00e9taires avec les objectifs commerciaux. En capturant chaque facteur pertinent, les dirigeants maximisent leur retour tout en <a href=\"https:\/\/smcconsulting.be\/itsm-vendor-evaluation-criteria-guide\" target=\"_blank\" rel=\"noopener\">minimisant le risque<\/a>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d777adb icon-box-vertical-align-center content-align-left icon-vertical-align-start elementor-widget elementor-widget-the7_image_box_widget\" data-id=\"d777adb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_image_box_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"the7-box-wrapper the7-elementor-widget the7_image_box_widget-d777adb\">\t\t\t<div class=\"box-content-wrapper\">\n\t\t\t\t\n\t\t\t\t<div class=\"box-content\">\n\t\t\t\t\t<div class=\"box-description\">\u00ab Une analyse m\u00e9ticuleuse du TCO transforme les investissements technologiques en succ\u00e8s commerciaux. \u00bb<\/em>\n (<a href=\"https:\/\/www.meegle.com\/en_us\/topics\/it-service\/tco-total-cost-of-ownership-in-it\" target=\"_blank\" rel=\"noopener\">meegle.com : Les fondamentaux du TCO<\/a>, <a href=\"https:\/\/www.meter.com\/resources\/it-total-cost-of-ownership\" target=\"_blank\" rel=\"noopener\">meter.com : Aper\u00e7u du TCO informatique<\/a>, <a href=\"https:\/\/www.techtarget.com\/searchdatacenter\/definition\/TCO\" target=\"_blank\" rel=\"noopener\">TechTarget : D\u00e9finition du TCO<\/a>)<\/div>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec09e7 elementor-widget elementor-widget-heading\" data-id=\"7ec09e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment calculer le co\u00fbt total de possession pour ITSM ?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f37d9a8 elementor-widget elementor-widget-text-editor\" data-id=\"f37d9a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n    <li>Listez tous les co\u00fbts initiaux et r\u00e9currents.<\/li>\n    <li>Ajoutez les co\u00fbts de formation, temps d&rsquo;arr\u00eat, et support.<\/li>\n    <li>Incluez les frais de d\u00e9commissionnement et de mise \u00e0 niveau.<\/li>\n    <li>Additionnez ces \u00e9l\u00e9ments sur votre cycle de vie ITSM pour trouver le co\u00fbt TCO ITSM.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16fcf07 elementor-widget elementor-widget-heading\" data-id=\"16fcf07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mod\u00e8les de tarification TCO ITSM : strat\u00e9gies de tarification ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55d1ec1 elementor-widget elementor-widget-text-editor\" data-id=\"55d1ec1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAujourd&rsquo;hui, les acheteurs rencontrent plusieurs <strong>options de tarification TCO ITSM<\/strong>, chacune adapt\u00e9e \u00e0 diff\u00e9rents besoins commerciaux et \u00e9chelles. Comprendre ces structures est fondamental pour s\u00e9lectionner la meilleure ad\u00e9quation. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d0b4d8 elementor-widget elementor-widget-heading\" data-id=\"6d0b4d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Aper\u00e7u des mod\u00e8les de tarification ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9869a6 elementor-widget elementor-widget-text-editor\" data-id=\"b9869a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Licence Perp\u00e9tuelle :<\/strong> Paiement unique initial, plus frais de maintenance et de mise \u00e0 niveau optionnels\/requis annuels. Adapt\u00e9 aux organisations recherchant une propri\u00e9t\u00e9 permanente et un contr\u00f4le total. <\/li><li><strong>Abonnement :<\/strong><ul><li>Frais r\u00e9currents mensuels ou annuels, g\u00e9n\u00e9ralement li\u00e9s au nombre d&rsquo;utilisateurs ou de fonctionnalit\u00e9s (<a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\" target=\"_blank\" rel=\"noopener\">voir la tarification ITSM compl\u00e8te ici<\/a>).<\/li><li>Le plus courant dans les offres ITSM SaaS\/h\u00e9berg\u00e9es dans le cloud modernes.<\/li><li>Les niveaux de tarification permettent la flexibilit\u00e9 \u00e0 mesure que les organisations grandissent ou r\u00e9tr\u00e9cissent.<\/li><\/ul><\/li><\/ul><p>De plus, des mod\u00e8les freemium ou d&rsquo;essai limit\u00e9 sont souvent disponibles. Ceux-ci fournissent une entr\u00e9e sans co\u00fbt pour les petites \u00e9quipes, mais l&rsquo;acc\u00e8s aux fonctionnalit\u00e9s avanc\u00e9es entra\u00eene des frais suppl\u00e9mentaires. Les acheteurs avis\u00e9s devraient \u00e9galement consid\u00e9rer :  <\/p><ul><li><strong>Remises de volume :<\/strong> Des nombres d&rsquo;utilisateurs plus importants ou des engagements pluriannuels peuvent d\u00e9bloquer une tarification par si\u00e8ge plus faible.<\/li><li><strong>Modules compl\u00e9mentaires et extras :<\/strong> Les int\u00e9grations, modules d&rsquo;analyse, et support premium augmentent souvent les d\u00e9penses \u00e0 long terme.<\/li><\/ul><p>De plus, les plateformes SaaS <strong>TCO ITSM<\/strong> publient g\u00e9n\u00e9ralement des prix transparents, tandis que les d\u00e9ploiements de niveau entreprise n\u00e9cessitent souvent une n\u00e9gociation directe pour des devis personnalis\u00e9s. Comprendre quel mod\u00e8le s&rsquo;aligne le mieux avec la croissance organisationnelle et l&rsquo;agilit\u00e9 est cl\u00e9 pour contr\u00f4ler le <a href=\"\" target=\"_blank\" rel=\"noopener\">co\u00fbt ITSM<\/a>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ebbd49 icon-box-vertical-align-center content-align-left icon-vertical-align-start elementor-widget elementor-widget-the7_image_box_widget\" data-id=\"2ebbd49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_image_box_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"the7-box-wrapper the7-elementor-widget the7_image_box_widget-2ebbd49\">\t\t\t<div class=\"box-content-wrapper\">\n\t\t\t\t\n\t\t\t\t<div class=\"box-content\">\n\t\t\t\t\t<div class=\"box-description\">\u00ab La fa\u00e7on dont vous payez influence ce que vous payez. Une tarification flexible \u00e9quivaut \u00e0 une propri\u00e9t\u00e9 pr\u00e9visible. \u00bb (<a href=\"https:\/\/www.techtarget.com\/searchdatacenter\/definition\/TCO\" target=\"_blank\" rel=\"noopener\">TechTarget : Introduction au TCO<\/a>)<\/div>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41fb930 elementor-widget elementor-widget-heading\" data-id=\"41fb930\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quels sont les mod\u00e8les de tarification typiques pour le TCO ITSM ?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96ae952 elementor-widget elementor-widget-text-editor\" data-id=\"96ae952\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Licence perp\u00e9tuelle : paiement initial pour utilisation perp\u00e9tuelle<\/li><li>Bas\u00e9 sur abonnement : paiements r\u00e9currents, flexibilit\u00e9 dans la mise \u00e0 l&rsquo;\u00e9chelle<\/li><li>Mod\u00e8les freemium\/essai : fonctionnalit\u00e9s de base gratuites, fonctionnalit\u00e9s premium payantes<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8acfc7 elementor-widget elementor-widget-heading\" data-id=\"f8acfc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ROI TCO ITSM (retour sur investissement) : calcul de la valeur ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dba32a elementor-widget elementor-widget-text-editor\" data-id=\"8dba32a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Calculer le retour sur investissement pour <strong>TCO ITSM<\/strong> transforme l&rsquo;\u00e9valuation financi\u00e8re de l&rsquo;approximation en strat\u00e9gie mesurable. Les organisations doivent peser non seulement les d\u00e9penses, mais les b\u00e9n\u00e9fices tangibles accumul\u00e9s gr\u00e2ce \u00e0 une <a href=\"https:\/\/smcconsulting.be\/halo-itsm-licensing-cost-breakdown\" target=\"_blank\" rel=\"noopener\">gestion des services am\u00e9lior\u00e9e<\/a>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54b5260 elementor-widget elementor-widget-heading\" data-id=\"54b5260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mesurer le ROI pour les d\u00e9ploiements ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e52dea1 elementor-widget elementor-widget-text-editor\" data-id=\"e52dea1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Formule du ROI :<\/strong> <br>ROI = (b\u00e9n\u00e9fices totaux \u2013 TCO) \/ TCO \u00d7 100 %<\/p><ul><li>40 % de taux de r\u00e9solution d&rsquo;incidents plus rapides, g\u00e9n\u00e9rant des centaines d&rsquo;heures de travail r\u00e9cup\u00e9r\u00e9es (<a href=\"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/\" target=\"_blank\" rel=\"noopener\">voir l&rsquo;impact de la gestion des incidents<\/a>)<\/li><li>Flux de travail automatis\u00e9s, qui remplacent la gestion manuelle et sujette aux erreurs des tickets et r\u00e9duisent les co\u00fbts de personnel (<a href=\"https:\/\/www.smcconsulting.be\/fr\/automatisation-itsm\/\" target=\"_blank\" rel=\"noopener\">en savoir plus sur l&rsquo;automatisation et l&rsquo;IA<\/a>)<\/li><li>Moins de pannes et de temps d&rsquo;arr\u00eat, ce qui aide \u00e0 maintenir les op\u00e9rations commerciales critiques<\/li><\/ul><p>De plus, les meilleures plateformes ITSM am\u00e9liorent la valeur en s&rsquo;int\u00e9grant aux flux de travail actuels, r\u00e9duisant l&rsquo;effort de transition, et offrant une automatisation qui am\u00e9liore directement les m\u00e9triques commerciales cl\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdab125 elementor-widget elementor-widget-heading\" data-id=\"fdab125\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Maximiser le ROI ITSM\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f15f8a4 elementor-widget elementor-widget-text-editor\" data-id=\"f15f8a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n    <li>S\u00e9lectionnez des solutions avec une automatisation \u00e9tendue et des <a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/integrations-2\/\" target=\"_blank\" rel=\"noopener\">int\u00e9grations \u00e9troites<\/a><\/li>\n    <li>Examinez r\u00e9guli\u00e8rement les \u00e9tudes de cas des fournisseurs pour des chiffres ROI prouv\u00e9s <a href=\"https:\/\/smcconsulting.be\/itsm-vendor-evaluation-criteria-guide\" target=\"_blank\" rel=\"noopener\">(preuves ROI du monde r\u00e9el)<\/a><\/li>\n    <li>Priorisez les fonctionnalit\u00e9s avec un impact direct sur les KPI organisationnels, tels que le temps de fonctionnement, la r\u00e9solution au premier contact, ou <a href=\"https:\/\/www.smcconsulting.be\/fr\/portail-libre-service\/\" target=\"_blank\" rel=\"noopener\">l&rsquo;adoption du libre-service<\/a><\/li>\n<\/ul>\nClairement, se concentrer sur ces moteurs de ROI fait imm\u00e9diatement un cas commercial pour choisir une plateforme plut\u00f4t qu&rsquo;une autre.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b00461 icon-box-vertical-align-center content-align-left icon-vertical-align-start elementor-widget elementor-widget-the7_image_box_widget\" data-id=\"0b00461\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_image_box_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"the7-box-wrapper the7-elementor-widget the7_image_box_widget-0b00461\">\t\t\t<div class=\"box-content-wrapper\">\n\t\t\t\t\n\t\t\t\t<div class=\"box-content\">\n\t\t\t\t\t<div class=\"box-description\">\u00ab La clart\u00e9 du TCO transforme l'ITSM d'un centre de co\u00fbts en g\u00e9n\u00e9rateur de valeur. \u00bb\n (<a href=\"https:\/\/www.meter.com\/resources\/it-total-cost-of-ownership\" target=\"_blank\" rel=\"noopener\">meter.com : Guide du TCO informatique<\/a>, <a href=\"https:\/\/www.techtarget.com\/searchdatacenter\/definition\/TCO\" target=\"_blank\" rel=\"noopener\">TechTarget : ROI issu du TCO<\/a>, <a href=\"https:\/\/www.meegle.com\/en_us\/topics\/it-service\/tco-total-cost-of-ownership-in-it\" target=\"_blank\" rel=\"noopener\">meegle.com : TCO ROI<\/a>)<\/div>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d78f92 elementor-widget elementor-widget-heading\" data-id=\"1d78f92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment calculer le ROI pour le CTP ITSM ?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e00c720 elementor-widget elementor-widget-text-editor\" data-id=\"e00c720\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPour calculer le ROI TCO ITSM, soustrayez le TCO total des b\u00e9n\u00e9fices totaux obtenus, divisez par le TCO, puis multipliez par 100 %.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bfe219 elementor-widget elementor-widget-heading\" data-id=\"9bfe219\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Accessibilit\u00e9 TCO ITSM : solutions ITSM budg\u00e9taires\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc2d0fd elementor-widget elementor-widget-text-editor\" data-id=\"bc2d0fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIl est important de noter que des plateformes ITSM abordables, selon le TCO ITSM, sont \u00e0 la port\u00e9e des entreprises de toutes tailles. L\u2019accessibilit\u00e9 financi\u00e8re, toutefois, va au-del\u00e0 du simple prix affich\u00e9 : elle inclut la flexibilit\u00e9, l\u2019\u00e9volutivit\u00e9 et la pr\u00e9visibilit\u00e9.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe0de45 elementor-widget elementor-widget-heading\" data-id=\"fe0de45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Facteurs qui favorisent l'accessibilit\u00e9 des solutions ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d368bc elementor-widget elementor-widget-text-editor\" data-id=\"0d368bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n    <li><strong>Niveaux de tarification flexibles :<\/strong> Permettent aux entreprises\u2014petites ou grandes\u2014de s\u00e9lectionner des plans qui correspondent aux besoins actuels, avec l&rsquo;option de mise \u00e0 niveau \u00e0 mesure que les exigences \u00e9voluent (<a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\" target=\"_blank\" rel=\"noopener\">explorer la tarification<\/a>).<\/li>\n    <li><strong>\u00c9volutivit\u00e9 :<\/strong> Payez seulement pour ce que vous utilisez aujourd&rsquo;hui, \u00e9tendez \u00e0 mesure que votre service d&rsquo;assistance grandit.<\/li>\n    <li><strong>Structures de co\u00fbts transparentes :<\/strong> Permet une meilleure pr\u00e9vision ; des tarifs clairement publi\u00e9s pour la maintenance, les mises \u00e0 niveau, et le support pr\u00e9viennent les frais cach\u00e9s.<\/li>\n<\/ul>\n<p>\nPar ailleurs, la comparaison des prix du co\u00fbt total de possession de l&rsquo;ITSM avec ceux des concurrents ou des constructions DIY aide les organisations \u00e0 identifier les domaines o\u00f9 elles peuvent \u00e9conomiser (<a href=\"https:\/\/smcconsulting.be\/halo-itsm-vs-servicenow-features\" target=\"_blank\" rel=\"noopener\">voir les comparaisons de co\u00fbts<\/a>). Les co\u00fbts cach\u00e9s ou \u00ab h\u00e9rit\u00e9s \u00bb apparaissent g\u00e9n\u00e9ralement avec les constructions personnalis\u00e9es, les modules compl\u00e9mentaires open source ou les configurations non standard. Par cons\u00e9quent, nombreux sont ceux qui choisissent des solutions ITSM commerciales en raison de leurs d\u00e9penses de propri\u00e9t\u00e9 totale plus pr\u00e9visibles et \u00e9conomiques.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-623db97 icon-box-vertical-align-center content-align-left icon-vertical-align-start elementor-widget elementor-widget-the7_image_box_widget\" data-id=\"623db97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_image_box_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"the7-box-wrapper the7-elementor-widget the7_image_box_widget-623db97\">\t\t\t<div class=\"box-content-wrapper\">\n\t\t\t\t\n\t\t\t\t<div class=\"box-content\">\n\t\t\t\t\t<div class=\"box-description\">\u00ab L'accessibilit\u00e9 financi\u00e8re concerne la valeur, pas uniquement le prix. Les meilleures plateformes TCO ITSM s'adaptent aux budgets d'aujourd'hui et de demain. \u00bb (<a href=\"https:\/\/www.meegle.com\/en_us\/topics\/it-service\/tco-total-cost-of-ownership-in-it\" target=\"_blank\" rel=\"noopener\">meegle.com : Accessibilit\u00e9 du TCO<\/a>)<\/div>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-574a0f6 elementor-widget elementor-widget-heading\" data-id=\"574a0f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Qu'est-ce qui rend le TCO ITSM abordable pour les petites entreprises ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b88682 elementor-widget elementor-widget-text-editor\" data-id=\"5b88682\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Une tarification <a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\">d\u00e9gressive <\/a>adapt\u00e9e \u00e0 la taille de l\u2019organisation<\/li><li>Capacit\u00e9 de commencer petit et d&rsquo;\u00e9voluer<\/li><li>Aucun gros investissement initial n\u00e9cessaire<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fbecb7 elementor-widget elementor-widget-heading\" data-id=\"0fbecb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9monstration et \u00e9valuation TCO ITSM : \u00e9valuation des plateformes ITSM\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fc057d elementor-widget elementor-widget-text-editor\" data-id=\"1fc057d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&rsquo;\u00e9valuation d&rsquo;une solution TCO ITSM ne doit pas \u00eatre laiss\u00e9e au hasard. La plupart des fournisseurs modernes proposent une d\u00e9monstration TCO ITSM, souvent sous forme d&rsquo;environnements sandbox interactifs en ligne ou d&rsquo;environnements d&rsquo;essai limit\u00e9s. Il est essentiel de tirer pleinement parti de ces exp\u00e9riences pratiques avant de faire un investissement.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e4213 elementor-widget elementor-widget-heading\" data-id=\"c7e4213\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Que rechercher lors d'une d\u00e9monstration TCO ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e60a48b elementor-widget elementor-widget-text-editor\" data-id=\"e60a48b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n    <li><strong>Utilisabilit\u00e9 :<\/strong> La plateforme est-elle intuitive pour <a href=\"https:\/\/www.smcconsulting.be\/fr\/portail-libre-service\/\" target=\"_blank\" rel=\"noopener\">l&rsquo;int\u00e9gration ITSM<\/a>, avec une formation utilisateur minimale ?<\/li>\n    <li><strong>Configuration :<\/strong> Les flux de travail, notifications, et rapports peuvent-ils \u00eatre personnalis\u00e9s sans codage extensif ?<\/li>\n    <li><strong>Ad\u00e9quation des fonctionnalit\u00e9s :<\/strong> Les modules offerts correspondent-ils aux besoins commerciaux principaux\u2014gestion des actifs, contr\u00f4le des changements (<a href=\"https:\/\/www.smcconsulting.be\/fr\/page-datterrissage\/change-management\/\" target=\"_blank\" rel=\"noopener\">d\u00e9tails de la gestion des changements<\/a>), ou portails libre-service ?<\/li>\n    <li><strong>Int\u00e9grations :<\/strong> L&rsquo;outil interagira-t-il de mani\u00e8re transparente avec les services d&rsquo;annuaire, la surveillance, ou les plateformes de collaboration ?<\/li>\n    <li><strong>Co\u00fbts cach\u00e9s :<\/strong> Y a-t-il des frais suppl\u00e9mentaires pour les fonctionnalit\u00e9s avanc\u00e9es, les niveaux de support, ou l&rsquo;acc\u00e8s API ?<\/li>\n<\/ul>\n\nDe plus, les acheteurs ITSM avis\u00e9s ne se contentent pas d&rsquo;aper\u00e7us brillants. Ils testent intentionnellement des processus d&rsquo;\u00e9chantillon, v\u00e9rifient les fonctionnalit\u00e9s document\u00e9es, et posent des questions difficiles sur les endroits o\u00f9 des co\u00fbts suppl\u00e9mentaires peuvent survenir. De solides pratiques d&rsquo;\u00e9valuation TCO ITSM pr\u00e9viennent les surprises futures et aident \u00e0 garantir un d\u00e9ploiement r\u00e9ussi.  \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edff0d3 icon-box-vertical-align-center content-align-left icon-vertical-align-start elementor-widget elementor-widget-the7_image_box_widget\" data-id=\"edff0d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_image_box_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"the7-box-wrapper the7-elementor-widget the7_image_box_widget-edff0d3\">\t\t\t<div class=\"box-content-wrapper\">\n\t\t\t\t\n\t\t\t\t<div class=\"box-content\">\n\t\t\t\t\t<div class=\"box-description\">\u00ab Utilisez chaque d\u00e9mo. Simulez un travail r\u00e9el. N'achetez jamais de TCO ITSM sur la seule foi. \u00bb (Voir <a href=\"https:\/\/haloitsm.com\/features\/trial\/\" target=\"_blank\" rel=\"noopener\">HaloITSM : Essai et \u00e9valuation<\/a>)<\/div>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-618e3f8 elementor-widget elementor-widget-heading\" data-id=\"618e3f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment puis-je \u00e9valuer le TCO ITSM avant l'achat ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-806967c elementor-widget elementor-widget-text-editor\" data-id=\"806967c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Demandez une d\u00e9monstration du TCO de l\u2019ITSM, testez les flux de travail cl\u00e9s, v\u00e9rifiez les int\u00e9grations, \u00e9valuez la r\u00e9activit\u00e9 du support et examinez attentivement la structure de <a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\">tarification<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afab9d6 elementor-widget elementor-widget-heading\" data-id=\"afab9d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment choisir la bonne solution TCO ITSM : guide de d\u00e9cision ITSM\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64b6976 elementor-widget elementor-widget-text-editor\" data-id=\"64b6976\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En fin de compte, le choix de la meilleure solution <strong>TCO ITSM<\/strong> implique des \u00e9tapes structur\u00e9es et une comparaison minutieuse. Commencez par cartographier les principaux besoins de l\u2019entreprise&nbsp;: quelles sont les capacit\u00e9s ITSM indispensables (gestion des incidents, des changements, des probl\u00e8mes ou des actifs)&nbsp;? Quelles fonctionnalit\u00e9s permettront \u00e0 votre \u00e9quipe de fonctionner d\u00e8s maintenant et au fur et \u00e0 mesure de votre d\u00e9veloppement&nbsp;?  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6203f7 elementor-widget elementor-widget-heading\" data-id=\"f6203f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment puis-je \u00e9valuer le TCO ITSM avant l'achat ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-838305f elementor-widget elementor-widget-text-editor\" data-id=\"838305f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>D\u00e9finissez les objectifs commerciaux et les <a href=\"https:\/\/smcconsulting.be\/itsm-vendor-evaluation-criteria-guide\" target=\"_blank\" rel=\"noopener\">fonctionnalit\u00e9s ITSM essentielles<\/a>.<\/li><li>Demandez une <a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\">tarification<\/a> d\u00e9taill\u00e9e et ventil\u00e9e (couvrant \u00e0 la fois les co\u00fbts directs et indirects) (<a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\" target=\"_blank\" rel=\"noopener\">voir les tarifs ITSM<\/a>).<\/li><li>Analysez les <a href=\"https:\/\/smcconsulting.be\/halo-itsm-licensing-cost-breakdown\" target=\"_blank\" rel=\"noopener\">sc\u00e9narios TCO<\/a> sur votre p\u00e9riode d&rsquo;utilisation planifi\u00e9e.<\/li><li>Testez les plateformes pr\u00e9s\u00e9lectionn\u00e9es en utilisant des d\u00e9monstrations, bacs \u00e0 sable, ou versions d&rsquo;essai (<a href=\"https:\/\/www.smcconsulting.be\/fr\/demo-haloitsm\/\" target=\"_blank\" rel=\"noopener\">essayez maintenant<\/a>).<\/li><li>Validez les affirmations des fournisseurs avec des \u00e9tudes de cas ROI v\u00e9rifi\u00e9es et des v\u00e9rifications de r\u00e9f\u00e9rences.<\/li><li>Comparez les offres de support (niveaux, temps de r\u00e9ponse, ressources de formation).<\/li><li>Assurez-vous que les chemins de mise \u00e0 niveau et la feuille de route \u00e0 long terme correspondent aux plans de croissance de l&rsquo;entreprise.<\/li><\/ol><p>Parall\u00e8lement, il faut toujours trouver un \u00e9quilibre entre la valeur et le prix : parfois, le co\u00fbt initial le plus bas entra\u00eene le co\u00fbt de possession le plus \u00e9lev\u00e9 en raison de la perte de productivit\u00e9, des <a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/integrations-2\/\" target=\"_blank\" rel=\"noopener\">int\u00e9grations<\/a> co\u00fbteuses ou des mises \u00e0 niveau non prises en charge. En tirant parti des d\u00e9monstrations et des ventilations transparentes des co\u00fbts, les organisations renforcent leur confiance dans leur parcours d&rsquo;achat ITSM.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec7f1be icon-box-vertical-align-center content-align-left icon-vertical-align-start elementor-widget elementor-widget-the7_image_box_widget\" data-id=\"ec7f1be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_image_box_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"the7-box-wrapper the7-elementor-widget the7_image_box_widget-ec7f1be\">\t\t\t<div class=\"box-content-wrapper\">\n\t\t\t\t\n\t\t\t\t<div class=\"box-content\">\n\t\t\t\t\t<div class=\"box-description\">\u00ab La bonne d\u00e9cision TCO est celle qui convient aujourd'hui, demain et dans cinq ans. \u00bb<\/em>\n (<a href=\"https:\/\/www.meegle.com\/en_us\/topics\/it-service\/tco-total-cost-of-ownership-in-it\" target=\"_blank\" rel=\"noopener\">meegle.com : Meilleures pratiques en mati\u00e8re de TCO informatique<\/a>, <a href=\"https:\/\/haloitsm.com\/resource\/choosing-the-right-itsm-tool\/\" target=\"_blank\" rel=\"noopener\">Guide de s\u00e9lection de plateforme HaloITSM<\/a>)<\/div>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54d406e elementor-widget elementor-widget-heading\" data-id=\"54d406e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Que dois-je consid\u00e9rer lors du choix d'une solution TCO ITSM ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddb3374 elementor-widget elementor-widget-text-editor\" data-id=\"ddb3374\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Besoins commerciaux et alignement des fonctionnalit\u00e9s ITSM<\/li><li>Co\u00fbts complets (directs et indirects)<\/li><li>\u00c9tudes de cas et preuves de ROI<\/li><li>Exp\u00e9riences de d\u00e9monstration et qualit\u00e9 du support<\/li><li>Chemins de mise \u00e0 niveau et p\u00e9rennit\u00e9<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25bc8a1 elementor-widget elementor-widget-heading\" data-id=\"25bc8a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ sur le TCO ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc8dd91 faq-ITSM elementor-widget elementor-widget-accordion\" data-id=\"dc8dd91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2311\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2311\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que signifie le TCO ITSM pour les entreprises de taille moyenne ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2311\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2311\"><p>Pour les entreprises de taille moyenne, le TCO ITSM signifie identifier le co\u00fbt total au-del\u00e0 des frais de licence, en tenant compte des co\u00fbts de support, d&rsquo;utilisation et de mise \u00e0 l&rsquo;\u00e9chelle afin d&rsquo;\u00e9viter des d\u00e9penses surprises importantes pendant la croissance.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2312\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2312\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Le TCO ITSM est-il pertinent pour les plateformes ITSM cloud et sur site ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2312\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2312\"><p>Oui, le TCO ITSM est tout aussi pertinent pour les solutions cloud que pour les solutions sur site. Les options cloud peuvent r\u00e9duire les co\u00fbts d\u2019infrastructure et de personnel, mais les frais r\u00e9currents d\u2019abonnement ou d\u2019int\u00e9gration comptent toujours dans le co\u00fbt total de possession.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2313\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2313\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Le TCO ITSM peut-il aider \u00e0 justifier les mises \u00e0 niveau ITSM ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2313\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2313\"><p>Tout \u00e0 fait. En quantifiant l\u2019ensemble des co\u00fbts r\u00e9currents et \u00e9vit\u00e9s, le TCO ITSM aide \u00e0 b\u00e2tir des dossiers financiers solides pour la mise \u00e0 niveau ou le remplacement des plateformes h\u00e9rit\u00e9es, en d\u00e9montrant les retours attendus et l\u2019att\u00e9nuation des risques.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2314\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2314\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que se passe-t-il si je n\u00e9glige l'analyse TCO lors de l'achat d'ITSM ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2314\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2314\"><p>N\u00e9gliger l&rsquo;analyse TCO entra\u00eene presque toujours des co\u00fbts impr\u00e9vus, un budget insuffisant et un d\u00e9calage entre les capacit\u00e9s informatiques et les besoins de l&rsquo;entreprise.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Que signifie le TCO ITSM pour les entreprises de taille moyenne ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Pour les entreprises de taille moyenne, le TCO ITSM signifie identifier le co\\u00fbt total au-del\\u00e0 des frais de licence, en tenant compte des co\\u00fbts de support, d&rsquo;utilisation et de mise \\u00e0 l&rsquo;\\u00e9chelle afin d&rsquo;\\u00e9viter des d\\u00e9penses surprises importantes pendant la croissance.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Le TCO ITSM est-il pertinent pour les plateformes ITSM cloud et sur site ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui, le TCO ITSM est tout aussi pertinent pour les solutions cloud que pour les solutions sur site. Les options cloud peuvent r\\u00e9duire les co\\u00fbts d\\u2019infrastructure et de personnel, mais les frais r\\u00e9currents d\\u2019abonnement ou d\\u2019int\\u00e9gration comptent toujours dans le co\\u00fbt total de possession.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Le TCO ITSM peut-il aider \\u00e0 justifier les mises \\u00e0 niveau ITSM ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Tout \\u00e0 fait. En quantifiant l\\u2019ensemble des co\\u00fbts r\\u00e9currents et \\u00e9vit\\u00e9s, le TCO ITSM aide \\u00e0 b\\u00e2tir des dossiers financiers solides pour la mise \\u00e0 niveau ou le remplacement des plateformes h\\u00e9rit\\u00e9es, en d\\u00e9montrant les retours attendus et l\\u2019att\\u00e9nuation des risques.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Que se passe-t-il si je n\\u00e9glige l'analyse TCO lors de l'achat d'ITSM ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>N\\u00e9gliger l&rsquo;analyse TCO entra\\u00eene presque toujours des co\\u00fbts impr\\u00e9vus, un budget insuffisant et un d\\u00e9calage entre les capacit\\u00e9s informatiques et les besoins de l&rsquo;entreprise.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c99a10 elementor-widget elementor-widget-heading\" data-id=\"3c99a10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5e9178 elementor-widget elementor-widget-text-editor\" data-id=\"f5e9178\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En r\u00e9sum\u00e9, ma\u00eetriser le TCO ITSM est la cl\u00e9 pour trouver la bonne solution ITSM en toute confiance. En examinant attentivement les <a href=\"https:\/\/smcconsulting.be\/halo-itsm-licensing-cost-breakdown\" target=\"_blank\" rel=\"noopener\">composants de co\u00fbt du TCO ITSM<\/a>, en comprenant les <a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\" target=\"_blank\" rel=\"noopener\">mod\u00e8les de tarification transparents<\/a> et en mesurant pr\u00e9cis\u00e9ment le <a href=\"https:\/\/www.smcconsulting.be\/fr\/analyse-des-couts-de-licence-halo-itsm-tco-roi-et-reduction-des-couts\/\" target=\"_blank\" rel=\"noopener\">ROI du TCO ITSM<\/a>, les organisations permettent \u00e0 leurs \u00e9quipes de prendre des d\u00e9cisions de gestion des services bas\u00e9es sur les donn\u00e9es et rentables. De plus, se concentrer sur <a href=\"https:\/\/smcconsulting.be\/halo-itsm-vs-servicenow-features\" target=\"_blank\" rel=\"noopener\">l&rsquo;accessibilit\u00e9 du TCO ITSM<\/a> garantit aux entreprises de toute taille l&rsquo;acc\u00e8s aux solutions les plus adapt\u00e9es, tandis que des <a href=\"https:\/\/www.smcconsulting.be\/fr\/demo-haloitsm\/\" target=\"_blank\" rel=\"noopener\">d\u00e9monstrations et \u00e9valuations pratiques<\/a> rigoureuses garantissent que les investissements r\u00e9pondent exactement aux besoins.  <\/p><p>Utilisez ces informations comme guide d&rsquo;achat ITSM, en optimisant chaque euro investi et en vous assurant que chaque syst\u00e8me informatique serve vos objectifs strat\u00e9giques.<\/p><p>(<a href=\"https:\/\/www.meegle.com\/en_us\/topics\/it-service\/tco-total-cost-of-ownership-in-it\" target=\"_blank\" rel=\"noopener\">meegle.com : Guide complet du TCO<\/a>, <a href=\"https:\/\/www.techtarget.com\/searchdatacenter\/definition\/TCO\" target=\"_blank\" rel=\"noopener\">TechTarget : TCO pour ITSM<\/a>, <a href=\"https:\/\/www.meter.com\/resources\/it-total-cost-of-ownership\" target=\"_blank\" rel=\"noopener\">meter.com : Calcul du TCO<\/a>)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ma\u00eetrisez le TCO ITSM en comprenant le co\u00fbt total de possession, la tarification transparente, le ROI, l\u2019accessibilit\u00e9 financi\u00e8re et les techniques de d\u00e9monstration. Prenez des d\u00e9cisions ITSM \u00e9clair\u00e9es gr\u00e2ce \u00e0 ce guide complet sur le TCO ITSM.<\/p>\n","protected":false},"author":2,"featured_media":39087,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[178,176,179,177,180,175],"tags":[187,190,184,183,188,185,186,189,181,182],"class_list":["post-39086","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-des-actifs","category-gestion-des-incidents","category-gestion-des-problemes","category-gestion-du-changement","category-haloitsm","category-itsm","tag-gestion-des-actifs","tag-gestion-des-contrats","tag-gestion-des-incidents","tag-gestion-des-problemes","tag-gestion-du-changement","tag-halo-itsm","tag-itil-v4","tag-itom","tag-itsm","tag-transformation-numerique"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":null,"_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":175,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice Support : Optimisez votre ITSM %%page%% %%sep%% %%sitename%%":null,"Freshservice Support":null,"D\u00e9couvrez Freshservice, solution int\u00e9gr\u00e9e pour un support ITSM efficace. Essayez-le et am\u00e9liorez vos services IT d\u00e8s maintenant !":null,"_wp_old_slug":null,"_edit_lock":"1766171771:11","_eael_post_view_count":"2238","_wp_trash_meta_status":null,"_wp_trash_meta_time":null,"_elementor_template_type":"wp-post","_elementor_edit_mode":"builder","_elementor_version":"3.35.6","_elementor_pro_version":null,"_wp_page_template":"default","_elementor_page_settings":{"eael_ext_toc_title":"Table of Contents"},"_elementor_data":"[{\"id\":\"90c6e12\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":false,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_title\":\"Container\",\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"content_width\":\"full\",\"width\":{\"unit\":\"%\",\"size\":99.539},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\"},\"elements\":[{\"id\":\"0a66eba\",\"elType\":\"widget\",\"settings\":{\"title\":\"Calculez le CTP d'un outil ITSM en 2025\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"1fdf158\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"b7fc08e\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"5726c45\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Temps de lecture estim\\u00e9 : 12 minutes<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"0aae901\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_font_style\":\"italic\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"06702d5\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"f71e4a8\"}]},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"76f4c78\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/id-12127_t_prev.jpg\",\"id\":51451,\"size\":\"\",\"alt\":\"\",\"source\":\"library\"},\"align\":\"left\",\"_margin\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"daac576\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"caption\":\"\"},\"elements\":[],\"widgetType\":\"image\"},{\"id\":\"8109628\",\"elType\":\"widget\",\"settings\":{\"title\":\"Points cl\\u00e9s\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"6650532\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5518678\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"d7d3ac0\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li><strong>TCO ITSM<\\\/strong> (Co\\u00fbt Total de Possession pour la Gestion des Services IT) r\\u00e9v\\u00e8le le <em>v\\u00e9ritable co\\u00fbt de bout en bout<\\\/em> de l'adoption d'outils ITSM \\u2013 bien plus que le seul prix de licence.<\\\/li><li>Une budg\\u00e9tisation intelligente signifie inclure \\u00e0 la fois les co\\u00fbts <strong>directs<\\\/strong> (licences, mat\\u00e9riel, impl\\u00e9mentation) et <strong>indirects<\\\/strong> (formation, perte de productivit\\u00e9, futures mises \\u00e0 niveau).<\\\/li><li>Choisir le bon <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/tarification-haloitsm\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">mod\\u00e8le de tarification ITSM<\\\/a> pr\\u00e9vient les d\\u00e9penses surprises et aligne les investissements avec la croissance de l'entreprise.<\\\/li><li>Le ROI se mesure mieux de mani\\u00e8re holistique\\u2014suivez les b\\u00e9n\\u00e9fices comme l'automatisation, la r\\u00e9solution plus rapide des incidents, et moins de pannes pour justifier les d\\u00e9penses ITSM.<\\\/li><li>Les <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/demo-haloitsm\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">d\\u00e9monstrations et essais pratiques<\\\/a> sont critiques pour s'assurer que la solution ITSM correspond vraiment aux besoins r\\u00e9els et aux budgets.<\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"514ee00\",\"elType\":\"widget\",\"settings\":{\"title\":\"Introduction\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"21eedb0\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"2eb487d\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"f4f9a2e\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<em>TCO ITSM<\\\/em>, ou Co\\u00fbt Total de Possession pour la Gestion des Services IT, se trouve au c\\u0153ur de chaque investissement IT critique. Dans l'environnement concurrentiel d'aujourd'hui, les organisations doivent \\u00e9valuer l'ensemble du spectre des co\\u00fbts\\u2014non seulement le prix initial, mais aussi le d\\u00e9ploiement, la gestion continue, la maintenance, et les d\\u00e9penses de fin de vie pour leurs solutions ITSM. Par cons\\u00e9quent, comprendre le <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-licensing-cost-breakdown\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">v\\u00e9ritable co\\u00fbt TCO ITSM<\\\/a>, analyser les <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/tarification-haloitsm\\\/\\\">mod\\u00e8les de tarification TCO ITSM<\\\/a>, et mesurer le <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-licensing-cost-breakdown\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">ROI TCO ITSM<\\\/a> sont devenus des priorit\\u00e9s strat\\u00e9giques pour les entreprises d\\u00e9termin\\u00e9es \\u00e0 \\u00e9viter les d\\u00e9penses surprises et \\u00e0 prendre des d\\u00e9cisions d'investissement plus intelligentes.  \\n\\nEn examinant le <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/haloitsm-outil-de-gestion-des-services-informatiques\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">co\\u00fbt total de possession des outils ITSM<\\\/a>, les organisations peuvent \\u00e9tablir des budgets r\\u00e9alistes, maximiser la valeur et maintenir une transparence totale tout au long du cycle de vie de l'ITSM. Pour ces raisons, une <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/itsm-vendor-evaluation-criteria-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">analyse compl\\u00e8te du co\\u00fbt total du cycle de vie de l'ITSM<\\\/a> est essentielle lors de la s\\u00e9lection, de la mise en \\u0153uvre ou de l'extension des solutions de gestion des services.\\n\\nComme l'expliquent <a href=\\\"https:\\\/\\\/www.meegle.com\\\/en_us\\\/topics\\\/it-service\\\/tco-total-cost-of-ownership-in-it\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">meegle.com \\u2013 TCO en IT<\\\/a> et <a href=\\\"https:\\\/\\\/www.techtarget.com\\\/searchdatacenter\\\/definition\\\/TCO\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">TechTarget TCO Overview<\\\/a> : Inclure tous les co\\u00fbts cach\\u00e9s, r\\u00e9currents, et \\u00e0 long terme cr\\u00e9e des investissements ITSM confiants et p\\u00e9rennes.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"06ec50e\",\"elType\":\"widget\",\"settings\":{\"title\":\"Qu'est-ce que le TCO ITSM et pourquoi est-il important ?\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"23e7230\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"8d6d25b\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"ba71920\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<em>TCO ITSM<\\\/em> est le co\\u00fbt total de possession des syst\\u00e8mes de Gestion des Services IT, comptabilisant tous les co\\u00fbts directs et indirects engag\\u00e9s tout au long du cycle de vie des outils ITSM. Il aide les organisations \\u00e0 budg\\u00e9tiser efficacement, \\u00e9valuer la valeur, et \\u00e9viter les d\\u00e9penses inattendues. <\\\/p>\\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"970fdf5\",\"elType\":\"widget\",\"settings\":{\"title\":\"Qu\\u2019est-ce que le TCO ITSM ? (Analyse du co\\u00fbt total de possession ITSM)\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"39f7e1a\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"20d769f\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"f7838b5\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>\\u00c9tonnamment, le co\\u00fbt r\\u00e9el des solutions ITSM s'\\u00e9tend bien au-del\\u00e0 du prix affich\\u00e9. <strong>TCO ITSM<\\\/strong> est une mesure m\\u00e9thodique de chaque d\\u00e9pense financi\\u00e8re li\\u00e9e \\u00e0 l'impl\\u00e9mentation et au fonctionnement de la Gestion des Services IT. Gr\\u00e2ce \\u00e0 cette approche, les co\\u00fbts directs et indirects sont captur\\u00e9s\\u2014permettant aux organisations de cr\\u00e9er une pr\\u00e9vision financi\\u00e8re plus r\\u00e9aliste. <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"b9a7e2a\",\"elType\":\"widget\",\"settings\":{\"title\":\"Composants cl\\u00e9s du TCO ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"45bd495\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"f1b4c57\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"5fc6291\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n    <li><strong>Co\\u00fbts directs :<\\\/strong>\\n        <ul>\\n            <li>Licences logicielles<\\\/li>\\n            <li>Acquisitions de mat\\u00e9riel<\\\/li>\\n            <li>Services d'impl\\u00e9mentation<\\\/li>\\n            <li>Co\\u00fbts de main-d'\\u0153uvre pour l'installation et la configuration initiale<\\\/li>\\n        <\\\/ul>\\n    <\\\/li>\\n<\\\/ul>\\n<p>De plus, les co\\u00fbts indirects doivent \\u00eatre inclus, souvent n\\u00e9glig\\u00e9s dans la budg\\u00e9tisation initiale.<\\\/p>\\n<ul>\\n    <li><strong>Co\\u00fbts indirects :<\\\/strong>\\n        <ul>\\n            <li>Formation pour les utilisateurs finaux et les administrateurs<\\\/li>\\n            <li><a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/portail-libre-service\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Int\\u00e9gration ITSM et activation des utilisateurs<\\\/a><\\\/li>\\n            <li>Impact sur la productivit\\u00e9 pendant les temps d'arr\\u00eat du syst\\u00e8me<\\\/li>\\n            <li>Maintenance continue et support technique<\\\/li>\\n        <\\\/ul>\\n    <\\\/li>\\n<\\\/ul>\\n<p>\\nPendant ce temps, les organisations intelligentes utilisent le TCO ITSM pour r\\u00e9v\\u00e9ler l'impact \\u00e9conomique r\\u00e9el de l'investissement ITSM. L'analyse des d\\u00e9penses totales ITSM d\\u00e9couvre des domaines pour aligner les plateformes ITSM avec les objectifs commerciaux, renfor\\u00e7ant la <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/itsm-vendor-evaluation-criteria-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">collaboration IT\\u2013m\\u00e9tier<\\\/a>. Cette revue compl\\u00e8te permet aux d\\u00e9cideurs de planifier pr\\u00e9cis\\u00e9ment les budgets, s'assurant que la solution choisie reste rentable dans le temps.  \\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"7179b49\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"\",\"id\":\"\",\"size\":\"\"},\"title_text\":\"\",\"description_text\":\"\\u00ab La propri\\u00e9t\\u00e9 totale signifie la prise en compte de chaque euro \\u2013 direct et cach\\u00e9 \\u2013 pour soutenir les objectifs ITSM sur le long terme. \\u00bb (Voir <a href=\\\"https:\\\/\\\/www.meegle.com\\\/en_us\\\/topics\\\/it-service\\\/tco-total-cost-of-ownership-in-it\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">meegle.com : Qu'est-ce que le TCO en informatique ?<\\\/a> et <a href=\\\"https:\\\/\\\/www.meter.com\\\/resources\\\/it-total-cost-of-ownership\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">meter.com : Guide du TCO informatique<\\\/a>)\",\"box_fixed_height\":{\"unit\":\"px\",\"size\":90,\"sizes\":[]},\"content_position\":\"center\",\"box_border_border\":\"solid\",\"box_border_width\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"4\",\"isLinked\":false},\"box_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"20\",\"bottom\":\"0\",\"left\":\"30\",\"isLinked\":false},\"box_bg_color\":\"#F5F5F5F5\",\"description_typography_typography\":\"custom\",\"description_typography_font_family\":\"Roboto\",\"description_typography_font_size\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"description_typography_font_weight\":\"700\",\"description_typography_font_style\":\"italic\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"282c947\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"short_desc_color\":\"globals\\\/colors?id=ba754e1\"},\"box_border_color\":\"#1EBBF0\",\"box_fixed_height_mobile\":{\"unit\":\"px\",\"size\":150,\"sizes\":[]},\"box_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"20\",\"bottom\":\"10\",\"left\":\"30\",\"isLinked\":false},\"description_typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"gap_above_description\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"the7_image_box_widget\"},{\"id\":\"35fe7e3\",\"elType\":\"widget\",\"settings\":{\"title\":\"Quels co\\u00fbts sont inclus dans le TCO ITSM ?\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"6bf5d83\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5c2a97e\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"df88b8f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li>Acquisition initiale de logiciels et mat\\u00e9riel<\\\/li><li>Frais de main-d'\\u0153uvre et d'impl\\u00e9mentation<\\\/li><li>Support et maintenance continus<\\\/li><li>Formation pour les utilisateurs et administrateurs<\\\/li><li>Pertes de productivit\\u00e9 pendant l'installation ou les temps d'arr\\u00eat<\\\/li><li>D\\u00e9commissionnement et migration \\u00e9ventuels<\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"8ec51c5\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Avec cette vue holistique, la possession totale n'est plus un myst\\u00e8re\\u2014elle devient un investissement calcul\\u00e9 et g\\u00e9rable.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"0e0d838\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5202e19\"}]},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"f6165c7\",\"elType\":\"widget\",\"settings\":{\"title\":\"Analyse des co\\u00fbts TCO ITSM : estimation du TCO ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"9493b79\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"4f70b91\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"ea4d75e\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>De plus, lors de la d\\u00e9composition du co\\u00fbt TCO ITSM, une attention particuli\\u00e8re aux d\\u00e9tails garantit que rien n'est omis. Les d\\u00e9penses directes et indirectes doivent \\u00eatre suivies, pr\\u00e9vues et additionn\\u00e9es sur la dur\\u00e9e de vie anticip\\u00e9e de la plateforme. <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"51504dd\",\"elType\":\"widget\",\"settings\":{\"title\":\"Distinction entre co\\u00fbts directs et indirects\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"b2272c7\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"dec9e9f\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"feaae69\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li>Les <strong>co\\u00fbts directs<\\\/strong> incluent g\\u00e9n\\u00e9ralement :<ul><li>Prix d'achat de licence ou d'abonnement (<a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/tarification-haloitsm\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Voir les d\\u00e9tails de licence\\\/tarification ITSM<\\\/a>)<\\\/li><li>D\\u00e9penses de mat\\u00e9riel ou d'infrastructure<\\\/li><li>Frais d'installation et de configuration<\\\/li><li>Co\\u00fbts de consultant ou d'int\\u00e9grateur tiers<\\\/li><\\\/ul><\\\/li><\\\/ul><p>De plus, les co\\u00fbts indirects peuvent facilement d\\u00e9passer l'investissement initial s'ils ne sont pas correctement planifi\\u00e9s.<\\\/p><ul><li>Les <strong>co\\u00fbts indirects<\\\/strong> couvrent :<ul><li>Accords de support et maintenance continus<\\\/li><li>Programmes r\\u00e9guliers d'\\u00e9ducation des utilisateurs ITSM<\\\/li><li>Mises \\u00e0 niveau, correctifs, et utilisation des services<\\\/li><li>Pertes de productivit\\u00e9 pendant les temps d'arr\\u00eat planifi\\u00e9s ou inattendus<\\\/li><li>Co\\u00fbts de d\\u00e9commissionnement et migration de fin de vie<\\\/li><\\\/ul><\\\/li><\\\/ul><p>De plus, documenter les charges ponctuelles et r\\u00e9currentes\\u2014telles que la consommation d'\\u00e9nergie, les renouvellements p\\u00e9riodiques de licence, ou les frais d'h\\u00e9bergement cloud\\u2014pr\\u00e9vient les lacunes budg\\u00e9taires.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"6c2f481\",\"elType\":\"widget\",\"settings\":{\"title\":\"Guide \\u00e9tape par \\u00e9tape pour calculer le TCO pour ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"5536180\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"601d78d\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"eba8fc1\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ol><li>Listez tous les co\\u00fbts initiaux (ponctuels) et r\\u00e9currents.<\\\/li><li>Ajoutez les frais estim\\u00e9s de formation, temps d'arr\\u00eat, et support.<\\\/li><li>Incorporez les co\\u00fbts de d\\u00e9commissionnement et de futures mises \\u00e0 niveau.<\\\/li><li>Additionnez ces chiffres sur la p\\u00e9riode d'utilisation pr\\u00e9vue de la solution.<\\\/li><\\\/ol><p>Par cons\\u00e9quent, estimer le TCO ITSM permet aux organisations d'\\u00e9quilibrer les limites budg\\u00e9taires avec les objectifs commerciaux. En capturant chaque facteur pertinent, les dirigeants maximisent leur retour tout en <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/itsm-vendor-evaluation-criteria-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">minimisant le risque<\\\/a>. <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"d777adb\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"\",\"id\":\"\",\"size\":\"\"},\"title_text\":\"\",\"description_text\":\"\\u00ab Une analyse m\\u00e9ticuleuse du TCO transforme les investissements technologiques en succ\\u00e8s commerciaux. \\u00bb<\\\/em>\\n (<a href=\\\"https:\\\/\\\/www.meegle.com\\\/en_us\\\/topics\\\/it-service\\\/tco-total-cost-of-ownership-in-it\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">meegle.com : Les fondamentaux du TCO<\\\/a>, <a href=\\\"https:\\\/\\\/www.meter.com\\\/resources\\\/it-total-cost-of-ownership\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">meter.com : Aper\\u00e7u du TCO informatique<\\\/a>, <a href=\\\"https:\\\/\\\/www.techtarget.com\\\/searchdatacenter\\\/definition\\\/TCO\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">TechTarget : D\\u00e9finition du TCO<\\\/a>)\",\"box_fixed_height\":{\"unit\":\"px\",\"size\":90,\"sizes\":[]},\"content_position\":\"center\",\"box_border_border\":\"solid\",\"box_border_width\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"4\",\"isLinked\":false},\"box_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"20\",\"bottom\":\"0\",\"left\":\"30\",\"isLinked\":false},\"box_bg_color\":\"#F5F5F5F5\",\"description_typography_typography\":\"custom\",\"description_typography_font_family\":\"Roboto\",\"description_typography_font_size\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"description_typography_font_weight\":\"700\",\"description_typography_font_style\":\"italic\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"282c947\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"short_desc_color\":\"globals\\\/colors?id=ba754e1\"},\"box_border_color\":\"#1EBBF0\",\"box_fixed_height_mobile\":{\"unit\":\"px\",\"size\":150,\"sizes\":[]},\"box_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"20\",\"bottom\":\"10\",\"left\":\"30\",\"isLinked\":false},\"description_typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"gap_above_description\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"the7_image_box_widget\"},{\"id\":\"7ec09e7\",\"elType\":\"widget\",\"settings\":{\"title\":\"Comment calculer le co\\u00fbt total de possession pour ITSM ?\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"66f41e3\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"c2f0537\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"f37d9a8\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ol>\\n    <li>Listez tous les co\\u00fbts initiaux et r\\u00e9currents.<\\\/li>\\n    <li>Ajoutez les co\\u00fbts de formation, temps d'arr\\u00eat, et support.<\\\/li>\\n    <li>Incluez les frais de d\\u00e9commissionnement et de mise \\u00e0 niveau.<\\\/li>\\n    <li>Additionnez ces \\u00e9l\\u00e9ments sur votre cycle de vie ITSM pour trouver le co\\u00fbt TCO ITSM.<\\\/li>\\n<\\\/ol>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"9baf567\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"b70169d\"}]},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"16fcf07\",\"elType\":\"widget\",\"settings\":{\"title\":\"Mod\\u00e8les de tarification TCO ITSM : strat\\u00e9gies de tarification ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"d0d9bbf\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"9f49fbf\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"55d1ec1\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Aujourd'hui, les acheteurs rencontrent plusieurs <strong>options de tarification TCO ITSM<\\\/strong>, chacune adapt\\u00e9e \\u00e0 diff\\u00e9rents besoins commerciaux et \\u00e9chelles. Comprendre ces structures est fondamental pour s\\u00e9lectionner la meilleure ad\\u00e9quation. \",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"d074e93\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"890aa58\"}]},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"6d0b4d8\",\"elType\":\"widget\",\"settings\":{\"title\":\"Aper\\u00e7u des mod\\u00e8les de tarification ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"d4b1a11\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"743cd05\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"b9869a6\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li><strong>Licence Perp\\u00e9tuelle :<\\\/strong> Paiement unique initial, plus frais de maintenance et de mise \\u00e0 niveau optionnels\\\/requis annuels. Adapt\\u00e9 aux organisations recherchant une propri\\u00e9t\\u00e9 permanente et un contr\\u00f4le total. <\\\/li><li><strong>Abonnement :<\\\/strong><ul><li>Frais r\\u00e9currents mensuels ou annuels, g\\u00e9n\\u00e9ralement li\\u00e9s au nombre d'utilisateurs ou de fonctionnalit\\u00e9s (<a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/tarification-haloitsm\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">voir la tarification ITSM compl\\u00e8te ici<\\\/a>).<\\\/li><li>Le plus courant dans les offres ITSM SaaS\\\/h\\u00e9berg\\u00e9es dans le cloud modernes.<\\\/li><li>Les niveaux de tarification permettent la flexibilit\\u00e9 \\u00e0 mesure que les organisations grandissent ou r\\u00e9tr\\u00e9cissent.<\\\/li><\\\/ul><\\\/li><\\\/ul><p>De plus, des mod\\u00e8les freemium ou d'essai limit\\u00e9 sont souvent disponibles. Ceux-ci fournissent une entr\\u00e9e sans co\\u00fbt pour les petites \\u00e9quipes, mais l'acc\\u00e8s aux fonctionnalit\\u00e9s avanc\\u00e9es entra\\u00eene des frais suppl\\u00e9mentaires. Les acheteurs avis\\u00e9s devraient \\u00e9galement consid\\u00e9rer :  <\\\/p><ul><li><strong>Remises de volume :<\\\/strong> Des nombres d'utilisateurs plus importants ou des engagements pluriannuels peuvent d\\u00e9bloquer une tarification par si\\u00e8ge plus faible.<\\\/li><li><strong>Modules compl\\u00e9mentaires et extras :<\\\/strong> Les int\\u00e9grations, modules d'analyse, et support premium augmentent souvent les d\\u00e9penses \\u00e0 long terme.<\\\/li><\\\/ul><p>De plus, les plateformes SaaS <strong>TCO ITSM<\\\/strong> publient g\\u00e9n\\u00e9ralement des prix transparents, tandis que les d\\u00e9ploiements de niveau entreprise n\\u00e9cessitent souvent une n\\u00e9gociation directe pour des devis personnalis\\u00e9s. Comprendre quel mod\\u00e8le s'aligne le mieux avec la croissance organisationnelle et l'agilit\\u00e9 est cl\\u00e9 pour contr\\u00f4ler le <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">co\\u00fbt ITSM<\\\/a>. <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"2ebbd49\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"\",\"id\":\"\",\"size\":\"\"},\"title_text\":\"\",\"description_text\":\"\\u00ab La fa\\u00e7on dont vous payez influence ce que vous payez. Une tarification flexible \\u00e9quivaut \\u00e0 une propri\\u00e9t\\u00e9 pr\\u00e9visible. \\u00bb (<a href=\\\"https:\\\/\\\/www.techtarget.com\\\/searchdatacenter\\\/definition\\\/TCO\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">TechTarget : Introduction au TCO<\\\/a>)\",\"box_fixed_height\":{\"unit\":\"px\",\"size\":80,\"sizes\":[]},\"content_position\":\"center\",\"box_border_border\":\"solid\",\"box_border_width\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"4\",\"isLinked\":false},\"box_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"20\",\"bottom\":\"0\",\"left\":\"30\",\"isLinked\":false},\"box_bg_color\":\"#F5F5F5F5\",\"description_typography_typography\":\"custom\",\"description_typography_font_family\":\"Roboto\",\"description_typography_font_size\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"description_typography_font_weight\":\"700\",\"description_typography_font_style\":\"italic\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"282c947\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"short_desc_color\":\"globals\\\/colors?id=ba754e1\"},\"box_border_color\":\"#1EBBF0\",\"box_fixed_height_mobile\":{\"unit\":\"px\",\"size\":150,\"sizes\":[]},\"box_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"20\",\"bottom\":\"10\",\"left\":\"30\",\"isLinked\":false},\"description_typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"gap_above_description\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"the7_image_box_widget\"},{\"id\":\"41fb930\",\"elType\":\"widget\",\"settings\":{\"title\":\"Quels sont les mod\\u00e8les de tarification typiques pour le TCO ITSM ?\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"315bcae\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"388fed1\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"96ae952\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li>Licence perp\\u00e9tuelle : paiement initial pour utilisation perp\\u00e9tuelle<\\\/li><li>Bas\\u00e9 sur abonnement : paiements r\\u00e9currents, flexibilit\\u00e9 dans la mise \\u00e0 l'\\u00e9chelle<\\\/li><li>Mod\\u00e8les freemium\\\/essai : fonctionnalit\\u00e9s de base gratuites, fonctionnalit\\u00e9s premium payantes<\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"f8acfc7\",\"elType\":\"widget\",\"settings\":{\"title\":\"ROI TCO ITSM (retour sur investissement) : calcul de la valeur ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"9340108\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"d1571d9\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"8dba32a\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Calculer le retour sur investissement pour <strong>TCO ITSM<\\\/strong> transforme l'\\u00e9valuation financi\\u00e8re de l'approximation en strat\\u00e9gie mesurable. Les organisations doivent peser non seulement les d\\u00e9penses, mais les b\\u00e9n\\u00e9fices tangibles accumul\\u00e9s gr\\u00e2ce \\u00e0 une <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-licensing-cost-breakdown\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">gestion des services am\\u00e9lior\\u00e9e<\\\/a>. <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"54b5260\",\"elType\":\"widget\",\"settings\":{\"title\":\"Mesurer le ROI pour les d\\u00e9ploiements ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"c6f6029\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"587a08f\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"e52dea1\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p><strong>Formule du ROI :<\\\/strong> <br>ROI = (b\\u00e9n\\u00e9fices totaux \\u2013 TCO) \\\/ TCO \\u00d7 100 %<\\\/p><ul><li>40 % de taux de r\\u00e9solution d'incidents plus rapides, g\\u00e9n\\u00e9rant des centaines d'heures de travail r\\u00e9cup\\u00e9r\\u00e9es (<a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/incidents-itsm\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">voir l'impact de la gestion des incidents<\\\/a>)<\\\/li><li>Flux de travail automatis\\u00e9s, qui remplacent la gestion manuelle et sujette aux erreurs des tickets et r\\u00e9duisent les co\\u00fbts de personnel (<a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/automatisation-itsm\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">en savoir plus sur l'automatisation et l'IA<\\\/a>)<\\\/li><li>Moins de pannes et de temps d'arr\\u00eat, ce qui aide \\u00e0 maintenir les op\\u00e9rations commerciales critiques<\\\/li><\\\/ul><p>De plus, les meilleures plateformes ITSM am\\u00e9liorent la valeur en s'int\\u00e9grant aux flux de travail actuels, r\\u00e9duisant l'effort de transition, et offrant une automatisation qui am\\u00e9liore directement les m\\u00e9triques commerciales cl\\u00e9s.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"fdab125\",\"elType\":\"widget\",\"settings\":{\"title\":\"Maximiser le ROI ITSM\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"ee20374\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"92498a9\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"f15f8a4\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n    <li>S\\u00e9lectionnez des solutions avec une automatisation \\u00e9tendue et des <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/tarification-haloitsm\\\/integrations-2\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">int\\u00e9grations \\u00e9troites<\\\/a><\\\/li>\\n    <li>Examinez r\\u00e9guli\\u00e8rement les \\u00e9tudes de cas des fournisseurs pour des chiffres ROI prouv\\u00e9s <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/itsm-vendor-evaluation-criteria-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">(preuves ROI du monde r\\u00e9el)<\\\/a><\\\/li>\\n    <li>Priorisez les fonctionnalit\\u00e9s avec un impact direct sur les KPI organisationnels, tels que le temps de fonctionnement, la r\\u00e9solution au premier contact, ou <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/portail-libre-service\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">l'adoption du libre-service<\\\/a><\\\/li>\\n<\\\/ul>\\nClairement, se concentrer sur ces moteurs de ROI fait imm\\u00e9diatement un cas commercial pour choisir une plateforme plut\\u00f4t qu'une autre.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"0b00461\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"\",\"id\":\"\",\"size\":\"\"},\"title_text\":\"\",\"description_text\":\"\\u00ab La clart\\u00e9 du TCO transforme l'ITSM d'un centre de co\\u00fbts en g\\u00e9n\\u00e9rateur de valeur. \\u00bb\\n (<a href=\\\"https:\\\/\\\/www.meter.com\\\/resources\\\/it-total-cost-of-ownership\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">meter.com : Guide du TCO informatique<\\\/a>, <a href=\\\"https:\\\/\\\/www.techtarget.com\\\/searchdatacenter\\\/definition\\\/TCO\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">TechTarget : ROI issu du TCO<\\\/a>, <a href=\\\"https:\\\/\\\/www.meegle.com\\\/en_us\\\/topics\\\/it-service\\\/tco-total-cost-of-ownership-in-it\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">meegle.com : TCO ROI<\\\/a>)\",\"box_fixed_height\":{\"unit\":\"px\",\"size\":90,\"sizes\":[]},\"content_position\":\"center\",\"box_border_border\":\"solid\",\"box_border_width\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"4\",\"isLinked\":false},\"box_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"20\",\"bottom\":\"0\",\"left\":\"30\",\"isLinked\":false},\"box_bg_color\":\"#F5F5F5F5\",\"description_typography_typography\":\"custom\",\"description_typography_font_family\":\"Roboto\",\"description_typography_font_size\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"description_typography_font_weight\":\"700\",\"description_typography_font_style\":\"italic\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"282c947\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"short_desc_color\":\"globals\\\/colors?id=ba754e1\"},\"box_border_color\":\"#1EBBF0\",\"box_fixed_height_mobile\":{\"unit\":\"px\",\"size\":150,\"sizes\":[]},\"box_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"20\",\"bottom\":\"10\",\"left\":\"30\",\"isLinked\":false},\"description_typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"gap_above_description\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"the7_image_box_widget\"},{\"id\":\"1d78f92\",\"elType\":\"widget\",\"settings\":{\"title\":\"Comment calculer le ROI pour le CTP ITSM ?\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"1e40dce\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5576fb6\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"e00c720\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Pour calculer le ROI TCO ITSM, soustrayez le TCO total des b\\u00e9n\\u00e9fices totaux obtenus, divisez par le TCO, puis multipliez par 100 %.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"9bfe219\",\"elType\":\"widget\",\"settings\":{\"title\":\"Accessibilit\\u00e9 TCO ITSM : solutions ITSM budg\\u00e9taires\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"461bada\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"d4e3e00\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"bc2d0fd\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Il est important de noter que des plateformes ITSM abordables, selon le TCO ITSM, sont \\u00e0 la port\\u00e9e des entreprises de toutes tailles. L\\u2019accessibilit\\u00e9 financi\\u00e8re, toutefois, va au-del\\u00e0 du simple prix affich\\u00e9 : elle inclut la flexibilit\\u00e9, l\\u2019\\u00e9volutivit\\u00e9 et la pr\\u00e9visibilit\\u00e9.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"fe0de45\",\"elType\":\"widget\",\"settings\":{\"title\":\"Facteurs qui favorisent l'accessibilit\\u00e9 des solutions ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"3228f92\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"2472360\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"0d368bc\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n    <li><strong>Niveaux de tarification flexibles :<\\\/strong> Permettent aux entreprises\\u2014petites ou grandes\\u2014de s\\u00e9lectionner des plans qui correspondent aux besoins actuels, avec l'option de mise \\u00e0 niveau \\u00e0 mesure que les exigences \\u00e9voluent (<a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/tarification-haloitsm\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">explorer la tarification<\\\/a>).<\\\/li>\\n    <li><strong>\\u00c9volutivit\\u00e9 :<\\\/strong> Payez seulement pour ce que vous utilisez aujourd'hui, \\u00e9tendez \\u00e0 mesure que votre service d'assistance grandit.<\\\/li>\\n    <li><strong>Structures de co\\u00fbts transparentes :<\\\/strong> Permet une meilleure pr\\u00e9vision ; des tarifs clairement publi\\u00e9s pour la maintenance, les mises \\u00e0 niveau, et le support pr\\u00e9viennent les frais cach\\u00e9s.<\\\/li>\\n<\\\/ul>\\n<p>\\nPar ailleurs, la comparaison des prix du co\\u00fbt total de possession de l'ITSM avec ceux des concurrents ou des constructions DIY aide les organisations \\u00e0 identifier les domaines o\\u00f9 elles peuvent \\u00e9conomiser (<a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-vs-servicenow-features\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">voir les comparaisons de co\\u00fbts<\\\/a>). Les co\\u00fbts cach\\u00e9s ou \\u00ab h\\u00e9rit\\u00e9s \\u00bb apparaissent g\\u00e9n\\u00e9ralement avec les constructions personnalis\\u00e9es, les modules compl\\u00e9mentaires open source ou les configurations non standard. Par cons\\u00e9quent, nombreux sont ceux qui choisissent des solutions ITSM commerciales en raison de leurs d\\u00e9penses de propri\\u00e9t\\u00e9 totale plus pr\\u00e9visibles et \\u00e9conomiques.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"623db97\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"\",\"id\":\"\",\"size\":\"\"},\"title_text\":\"\",\"description_text\":\"\\u00ab L'accessibilit\\u00e9 financi\\u00e8re concerne la valeur, pas uniquement le prix. Les meilleures plateformes TCO ITSM s'adaptent aux budgets d'aujourd'hui et de demain. \\u00bb (<a href=\\\"https:\\\/\\\/www.meegle.com\\\/en_us\\\/topics\\\/it-service\\\/tco-total-cost-of-ownership-in-it\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">meegle.com : Accessibilit\\u00e9 du TCO<\\\/a>)\",\"box_fixed_height\":{\"unit\":\"px\",\"size\":90,\"sizes\":[]},\"content_position\":\"center\",\"box_border_border\":\"solid\",\"box_border_width\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"4\",\"isLinked\":false},\"box_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"20\",\"bottom\":\"0\",\"left\":\"30\",\"isLinked\":false},\"box_bg_color\":\"#F5F5F5F5\",\"description_typography_typography\":\"custom\",\"description_typography_font_family\":\"Roboto\",\"description_typography_font_size\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"description_typography_font_weight\":\"700\",\"description_typography_font_style\":\"italic\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"282c947\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"short_desc_color\":\"globals\\\/colors?id=ba754e1\"},\"box_border_color\":\"#1EBBF0\",\"box_fixed_height_mobile\":{\"unit\":\"px\",\"size\":150,\"sizes\":[]},\"box_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"20\",\"bottom\":\"10\",\"left\":\"30\",\"isLinked\":false},\"description_typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"gap_above_description\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"the7_image_box_widget\"},{\"id\":\"574a0f6\",\"elType\":\"widget\",\"settings\":{\"title\":\"Qu'est-ce qui rend le TCO ITSM abordable pour les petites entreprises ?\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"61dc29c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"9773f19\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"5b88682\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li>Une tarification <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/tarification-haloitsm\\\/\\\">d\\u00e9gressive <\\\/a>adapt\\u00e9e \\u00e0 la taille de l\\u2019organisation<\\\/li><li>Capacit\\u00e9 de commencer petit et d'\\u00e9voluer<\\\/li><li>Aucun gros investissement initial n\\u00e9cessaire<\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"0fbecb7\",\"elType\":\"widget\",\"settings\":{\"title\":\"D\\u00e9monstration et \\u00e9valuation TCO ITSM : \\u00e9valuation des plateformes ITSM\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"7e7b33a\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"1539f87\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"1fc057d\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>L'\\u00e9valuation d'une solution TCO ITSM ne doit pas \\u00eatre laiss\\u00e9e au hasard. La plupart des fournisseurs modernes proposent une d\\u00e9monstration TCO ITSM, souvent sous forme d'environnements sandbox interactifs en ligne ou d'environnements d'essai limit\\u00e9s. Il est essentiel de tirer pleinement parti de ces exp\\u00e9riences pratiques avant de faire un investissement.  <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"c7e4213\",\"elType\":\"widget\",\"settings\":{\"title\":\"Que rechercher lors d'une d\\u00e9monstration TCO ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"8a970ac\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"740b334\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"e60a48b\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n    <li><strong>Utilisabilit\\u00e9 :<\\\/strong> La plateforme est-elle intuitive pour <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/portail-libre-service\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">l'int\\u00e9gration ITSM<\\\/a>, avec une formation utilisateur minimale ?<\\\/li>\\n    <li><strong>Configuration :<\\\/strong> Les flux de travail, notifications, et rapports peuvent-ils \\u00eatre personnalis\\u00e9s sans codage extensif ?<\\\/li>\\n    <li><strong>Ad\\u00e9quation des fonctionnalit\\u00e9s :<\\\/strong> Les modules offerts correspondent-ils aux besoins commerciaux principaux\\u2014gestion des actifs, contr\\u00f4le des changements (<a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/page-datterrissage\\\/change-management\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">d\\u00e9tails de la gestion des changements<\\\/a>), ou portails libre-service ?<\\\/li>\\n    <li><strong>Int\\u00e9grations :<\\\/strong> L'outil interagira-t-il de mani\\u00e8re transparente avec les services d'annuaire, la surveillance, ou les plateformes de collaboration ?<\\\/li>\\n    <li><strong>Co\\u00fbts cach\\u00e9s :<\\\/strong> Y a-t-il des frais suppl\\u00e9mentaires pour les fonctionnalit\\u00e9s avanc\\u00e9es, les niveaux de support, ou l'acc\\u00e8s API ?<\\\/li>\\n<\\\/ul>\\n\\nDe plus, les acheteurs ITSM avis\\u00e9s ne se contentent pas d'aper\\u00e7us brillants. Ils testent intentionnellement des processus d'\\u00e9chantillon, v\\u00e9rifient les fonctionnalit\\u00e9s document\\u00e9es, et posent des questions difficiles sur les endroits o\\u00f9 des co\\u00fbts suppl\\u00e9mentaires peuvent survenir. De solides pratiques d'\\u00e9valuation TCO ITSM pr\\u00e9viennent les surprises futures et aident \\u00e0 garantir un d\\u00e9ploiement r\\u00e9ussi.  \\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"edff0d3\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"\",\"id\":\"\",\"size\":\"\"},\"title_text\":\"\",\"description_text\":\"\\u00ab Utilisez chaque d\\u00e9mo. Simulez un travail r\\u00e9el. N'achetez jamais de TCO ITSM sur la seule foi. \\u00bb (Voir <a href=\\\"https:\\\/\\\/haloitsm.com\\\/features\\\/trial\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">HaloITSM : Essai et \\u00e9valuation<\\\/a>)\",\"box_fixed_height\":{\"unit\":\"px\",\"size\":70,\"sizes\":[]},\"content_position\":\"center\",\"box_border_border\":\"solid\",\"box_border_width\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"4\",\"isLinked\":false},\"box_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"20\",\"bottom\":\"0\",\"left\":\"30\",\"isLinked\":false},\"box_bg_color\":\"#F5F5F5F5\",\"description_typography_typography\":\"custom\",\"description_typography_font_family\":\"Roboto\",\"description_typography_font_size\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"description_typography_font_weight\":\"700\",\"description_typography_font_style\":\"italic\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"282c947\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"short_desc_color\":\"globals\\\/colors?id=ba754e1\"},\"box_border_color\":\"#1EBBF0\",\"box_fixed_height_mobile\":{\"unit\":\"px\",\"size\":150,\"sizes\":[]},\"box_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"20\",\"bottom\":\"10\",\"left\":\"30\",\"isLinked\":false},\"description_typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"gap_above_description\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"the7_image_box_widget\"},{\"id\":\"618e3f8\",\"elType\":\"widget\",\"settings\":{\"title\":\"Comment puis-je \\u00e9valuer le TCO ITSM avant l'achat ?\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"8cb7523\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"1799841\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"806967c\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Demandez une d\\u00e9monstration du TCO de l\\u2019ITSM, testez les flux de travail cl\\u00e9s, v\\u00e9rifiez les int\\u00e9grations, \\u00e9valuez la r\\u00e9activit\\u00e9 du support et examinez attentivement la structure de <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/tarification-haloitsm\\\/\\\">tarification<\\\/a>.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"afab9d6\",\"elType\":\"widget\",\"settings\":{\"title\":\"Comment choisir la bonne solution TCO ITSM : guide de d\\u00e9cision ITSM\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"f81c740\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"d72f617\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"64b6976\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>En fin de compte, le choix de la meilleure solution <strong>TCO ITSM<\\\/strong> implique des \\u00e9tapes structur\\u00e9es et une comparaison minutieuse. Commencez par cartographier les principaux besoins de l\\u2019entreprise&nbsp;: quelles sont les capacit\\u00e9s ITSM indispensables (gestion des incidents, des changements, des probl\\u00e8mes ou des actifs)&nbsp;? Quelles fonctionnalit\\u00e9s permettront \\u00e0 votre \\u00e9quipe de fonctionner d\\u00e8s maintenant et au fur et \\u00e0 mesure de votre d\\u00e9veloppement&nbsp;?  <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"f6203f7\",\"elType\":\"widget\",\"settings\":{\"title\":\"Comment puis-je \\u00e9valuer le TCO ITSM avant l'achat ?\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"d3624f5\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"ccc38e6\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"838305f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ol><li>D\\u00e9finissez les objectifs commerciaux et les <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/itsm-vendor-evaluation-criteria-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">fonctionnalit\\u00e9s ITSM essentielles<\\\/a>.<\\\/li><li>Demandez une <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/tarification-haloitsm\\\/\\\">tarification<\\\/a> d\\u00e9taill\\u00e9e et ventil\\u00e9e (couvrant \\u00e0 la fois les co\\u00fbts directs et indirects) (<a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/tarification-haloitsm\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">voir les tarifs ITSM<\\\/a>).<\\\/li><li>Analysez les <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-licensing-cost-breakdown\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">sc\\u00e9narios TCO<\\\/a> sur votre p\\u00e9riode d'utilisation planifi\\u00e9e.<\\\/li><li>Testez les plateformes pr\\u00e9s\\u00e9lectionn\\u00e9es en utilisant des d\\u00e9monstrations, bacs \\u00e0 sable, ou versions d'essai (<a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/demo-haloitsm\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">essayez maintenant<\\\/a>).<\\\/li><li>Validez les affirmations des fournisseurs avec des \\u00e9tudes de cas ROI v\\u00e9rifi\\u00e9es et des v\\u00e9rifications de r\\u00e9f\\u00e9rences.<\\\/li><li>Comparez les offres de support (niveaux, temps de r\\u00e9ponse, ressources de formation).<\\\/li><li>Assurez-vous que les chemins de mise \\u00e0 niveau et la feuille de route \\u00e0 long terme correspondent aux plans de croissance de l'entreprise.<\\\/li><\\\/ol><p>Parall\\u00e8lement, il faut toujours trouver un \\u00e9quilibre entre la valeur et le prix : parfois, le co\\u00fbt initial le plus bas entra\\u00eene le co\\u00fbt de possession le plus \\u00e9lev\\u00e9 en raison de la perte de productivit\\u00e9, des <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/tarification-haloitsm\\\/integrations-2\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">int\\u00e9grations<\\\/a> co\\u00fbteuses ou des mises \\u00e0 niveau non prises en charge. En tirant parti des d\\u00e9monstrations et des ventilations transparentes des co\\u00fbts, les organisations renforcent leur confiance dans leur parcours d'achat ITSM.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"ec7f1be\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"\",\"id\":\"\",\"size\":\"\"},\"title_text\":\"\",\"description_text\":\"\\u00ab La bonne d\\u00e9cision TCO est celle qui convient aujourd'hui, demain et dans cinq ans. \\u00bb<\\\/em>\\n (<a href=\\\"https:\\\/\\\/www.meegle.com\\\/en_us\\\/topics\\\/it-service\\\/tco-total-cost-of-ownership-in-it\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">meegle.com : Meilleures pratiques en mati\\u00e8re de TCO informatique<\\\/a>, <a href=\\\"https:\\\/\\\/haloitsm.com\\\/resource\\\/choosing-the-right-itsm-tool\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Guide de s\\u00e9lection de plateforme HaloITSM<\\\/a>)\",\"box_fixed_height\":{\"unit\":\"px\",\"size\":90,\"sizes\":[]},\"content_position\":\"center\",\"box_border_border\":\"solid\",\"box_border_width\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"4\",\"isLinked\":false},\"box_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"20\",\"bottom\":\"0\",\"left\":\"30\",\"isLinked\":false},\"box_bg_color\":\"#F5F5F5F5\",\"description_typography_typography\":\"custom\",\"description_typography_font_family\":\"Roboto\",\"description_typography_font_size\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"description_typography_font_weight\":\"700\",\"description_typography_font_style\":\"italic\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"282c947\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"short_desc_color\":\"globals\\\/colors?id=ba754e1\"},\"box_border_color\":\"#1EBBF0\",\"box_fixed_height_mobile\":{\"unit\":\"px\",\"size\":150,\"sizes\":[]},\"box_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"20\",\"bottom\":\"10\",\"left\":\"30\",\"isLinked\":false},\"description_typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"gap_above_description\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"the7_image_box_widget\"},{\"id\":\"54d406e\",\"elType\":\"widget\",\"settings\":{\"title\":\"Que dois-je consid\\u00e9rer lors du choix d'une solution TCO ITSM ?\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"41da061\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"aa2e69e\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"ddb3374\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li>Besoins commerciaux et alignement des fonctionnalit\\u00e9s ITSM<\\\/li><li>Co\\u00fbts complets (directs et indirects)<\\\/li><li>\\u00c9tudes de cas et preuves de ROI<\\\/li><li>Exp\\u00e9riences de d\\u00e9monstration et qualit\\u00e9 du support<\\\/li><li>Chemins de mise \\u00e0 niveau et p\\u00e9rennit\\u00e9<\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"3f7ba3a\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"67e62be\"}]},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"25bc8a1\",\"elType\":\"widget\",\"settings\":{\"title\":\"FAQ sur le TCO ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"c4ce753\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"46c765c\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"dc8dd91\",\"elType\":\"widget\",\"settings\":{\"tabs\":[{\"tab_title\":\"Que signifie le TCO ITSM pour les entreprises de taille moyenne ?\",\"tab_content\":\"<p>Pour les entreprises de taille moyenne, le TCO ITSM signifie identifier le co\\u00fbt total au-del\\u00e0 des frais de licence, en tenant compte des co\\u00fbts de support, d'utilisation et de mise \\u00e0 l'\\u00e9chelle afin d'\\u00e9viter des d\\u00e9penses surprises importantes pendant la croissance.<\\\/p>\\n\",\"_id\":\"b98d062\"},{\"tab_title\":\"Le TCO ITSM est-il pertinent pour les plateformes ITSM cloud et sur site ?\",\"tab_content\":\"<p>Oui, le TCO ITSM est tout aussi pertinent pour les solutions cloud que pour les solutions sur site. Les options cloud peuvent r\\u00e9duire les co\\u00fbts d\\u2019infrastructure et de personnel, mais les frais r\\u00e9currents d\\u2019abonnement ou d\\u2019int\\u00e9gration comptent toujours dans le co\\u00fbt total de possession.<\\\/p>\\n\",\"_id\":\"76cda6a\"},{\"tab_title\":\"Le TCO ITSM peut-il aider \\u00e0 justifier les mises \\u00e0 niveau ITSM ?\",\"tab_content\":\"<p>Tout \\u00e0 fait. En quantifiant l\\u2019ensemble des co\\u00fbts r\\u00e9currents et \\u00e9vit\\u00e9s, le TCO ITSM aide \\u00e0 b\\u00e2tir des dossiers financiers solides pour la mise \\u00e0 niveau ou le remplacement des plateformes h\\u00e9rit\\u00e9es, en d\\u00e9montrant les retours attendus et l\\u2019att\\u00e9nuation des risques.<\\\/p>\\n\",\"_id\":\"39ec7c6\"},{\"tab_title\":\"Que se passe-t-il si je n\\u00e9glige l'analyse TCO lors de l'achat d'ITSM ?\",\"tab_content\":\"<p>N\\u00e9gliger l'analyse TCO entra\\u00eene presque toujours des co\\u00fbts impr\\u00e9vus, un budget insuffisant et un d\\u00e9calage entre les capacit\\u00e9s informatiques et les besoins de l'entreprise.<\\\/p>\\n\",\"_id\":\"95366a9\"}],\"selected_icon\":{\"value\":\"fas fa-long-arrow-alt-down\",\"library\":\"fa-solid\"},\"selected_active_icon\":{\"value\":\"fas fa-long-arrow-alt-up\",\"library\":\"fa-solid\"},\"border_width\":{\"unit\":\"px\",\"size\":1,\"sizes\":[]},\"title_typography_typography\":\"custom\",\"title_typography_font_family\":\"Outfit\",\"title_typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"title_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"title_typography_font_weight\":\"600\",\"title_typography_line_height\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"title_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"icon_align\":\"right\",\"content_color\":\"#263238\",\"content_typography_typography\":\"custom\",\"content_typography_font_family\":\"Outfit\",\"content_typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"content_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"content_typography_font_weight\":\"400\",\"content_typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"content_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"7ec14b8\"}],\"title_typography_font_size_tablet\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"content_typography_font_size_tablet\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"faq_schema\":\"yes\",\"content_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_css_classes\":\"faq-ITSM\",\"_border_border\":\"solid\",\"_border_width\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_border_radius\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"icon_space\":{\"unit\":\"px\",\"size\":5,\"sizes\":[]},\"__globals__\":{\"title_background\":\"globals\\\/colors?id=accent\",\"title_color\":\"globals\\\/colors?id=a2e875e\",\"tab_active_color\":\"globals\\\/colors?id=de469d4\",\"border_color\":\"globals\\\/colors?id=a2e875e\",\"icon_color\":\"globals\\\/colors?id=a2e875e\",\"icon_active_color\":\"globals\\\/colors?id=de469d4\"}},\"elements\":[],\"widgetType\":\"accordion\"},{\"id\":\"3c99a10\",\"elType\":\"widget\",\"settings\":{\"title\":\"Conclusion\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"29e03f5\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"a1a7ef9\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"f5e9178\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>En r\\u00e9sum\\u00e9, ma\\u00eetriser le TCO ITSM est la cl\\u00e9 pour trouver la bonne solution ITSM en toute confiance. En examinant attentivement les <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-licensing-cost-breakdown\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">composants de co\\u00fbt du TCO ITSM<\\\/a>, en comprenant les <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/tarification-haloitsm\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">mod\\u00e8les de tarification transparents<\\\/a> et en mesurant pr\\u00e9cis\\u00e9ment le <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/analyse-des-couts-de-licence-halo-itsm-tco-roi-et-reduction-des-couts\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">ROI du TCO ITSM<\\\/a>, les organisations permettent \\u00e0 leurs \\u00e9quipes de prendre des d\\u00e9cisions de gestion des services bas\\u00e9es sur les donn\\u00e9es et rentables. De plus, se concentrer sur <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-vs-servicenow-features\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">l'accessibilit\\u00e9 du TCO ITSM<\\\/a> garantit aux entreprises de toute taille l'acc\\u00e8s aux solutions les plus adapt\\u00e9es, tandis que des <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/demo-haloitsm\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">d\\u00e9monstrations et \\u00e9valuations pratiques<\\\/a> rigoureuses garantissent que les investissements r\\u00e9pondent exactement aux besoins.  <\\\/p><p>Utilisez ces informations comme guide d'achat ITSM, en optimisant chaque euro investi et en vous assurant que chaque syst\\u00e8me informatique serve vos objectifs strat\\u00e9giques.<\\\/p><p>(<a href=\\\"https:\\\/\\\/www.meegle.com\\\/en_us\\\/topics\\\/it-service\\\/tco-total-cost-of-ownership-in-it\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">meegle.com : Guide complet du TCO<\\\/a>, <a href=\\\"https:\\\/\\\/www.techtarget.com\\\/searchdatacenter\\\/definition\\\/TCO\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">TechTarget : TCO pour ITSM<\\\/a>, <a href=\\\"https:\\\/\\\/www.meter.com\\\/resources\\\/it-total-cost-of-ownership\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">meter.com : Calcul du TCO<\\\/a>)<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"4ed8c08\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"5941f22\"}],\"link_color\":\"#4399A9\",\"link_hover_color\":\"#192BC2\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":false}]","_yoast_wpseo_title":"Calculateur de TCO ITSM : m\u00e9thode & mod\u00e8le Excel | SMC","_elementor_css":{"time":1775625006,"fonts":["Roboto","Outfit"],"icons":{"0":"","14":"fa-solid"},"dynamic_elements_ids":[],"status":"inline","0":"","css":".elementor-39086 .elementor-element.elementor-element-90c6e12{--display:flex;--width:99.539%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-39086 .elementor-element.elementor-element-90c6e12.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-39086 .elementor-element.elementor-element-0a66eba > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-0a66eba .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );--textColor:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-39086 .elementor-element.elementor-element-5726c45 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-5726c45{font-family:\"Outfit\", Sans-serif;font-size:16px;font-weight:400;font-style:italic;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-39086 .elementor-element.elementor-element-76f4c78 > .elementor-widget-container{margin:10px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-76f4c78{text-align:start;}.elementor-39086 .elementor-element.elementor-element-8109628 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-8109628 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-d7d3ac0{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-d7d3ac0 a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-d7d3ac0 a:hover, .elementor-39086 .elementor-element.elementor-element-d7d3ac0 a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-514ee00 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-514ee00 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-f4f9a2e{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-f4f9a2e a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-f4f9a2e a:hover, .elementor-39086 .elementor-element.elementor-element-f4f9a2e a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-06ec50e > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-06ec50e .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-ba71920{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-ba71920 a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-ba71920 a:hover, .elementor-39086 .elementor-element.elementor-element-ba71920 a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-970fdf5 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-970fdf5 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-f7838b5{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-f7838b5 a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-f7838b5 a:hover, .elementor-39086 .elementor-element.elementor-element-f7838b5 a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-b9a7e2a > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-b9a7e2a .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-5fc6291{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-5fc6291 a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-5fc6291 a:hover, .elementor-39086 .elementor-element.elementor-element-5fc6291 a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-7179b49 .box-content{align-items:flex-start;text-align:left;}.elementor-39086 .elementor-element.elementor-element-7179b49 .the7-box-wrapper{align-items:center;align-content:center;height:90px;border-style:solid;border-width:0px 0px 0px 4px;padding:0px 20px 0px 30px;background:#F5F5F5F5;border-color:#1EBBF0;}.elementor-39086 .elementor-element.elementor-element-7179b49{--the7-img-object-fit:var(--object-fit);--the7-img-width:var(--ratio-img-width);--the7-img-height:var(--ratio-img-height);--the7-img-max-height:var(--max-height);--the7-img-max-width:var(--max-width);--box-width:var(--image-size, var(--ratio-img-width));--the7-img-ratio:var(--aspect-ratio, var(--ratio));--flex-flow:row nowrap;--img-space:0 var(--icon-spacing, 15px) 0 0;--img-order:0;--img-width:30%;--content-width:width: calc(100% - var(--image-size) - var(--icon-spacing, 15px));--icon-spacing:15px;}.elementor-39086 .elementor-element.elementor-element-7179b49 .elementor-image-div{align-self:flex-start;}.elementor-39086 .elementor-element.elementor-element-7179b49 > .elementor-widget-container{margin:20px 0px 20px 0px;padding:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-7179b49 .post-thumbnail-rollover img{opacity:calc(100\/100);}\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-7179b49 .elementor-image-div img { transition: opacity 0.3s ease; }\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-7179b49 a:hover .the7-simple-post-thumb img,\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-7179b49 .post-thumbnail-rollover:hover img {opacity:calc(100\/100);}.elementor-39086 .elementor-element.elementor-element-7179b49 .box-description{font-family:\"Roboto\", Sans-serif;font-size:16px;font-weight:700;font-style:italic;line-height:1.6em;color:var( --e-global-color-ba754e1 );margin-top:0px;}.elementor-39086 .elementor-element.elementor-element-35fe7e3 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-35fe7e3 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-df88b8f{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-df88b8f a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-df88b8f a:hover, .elementor-39086 .elementor-element.elementor-element-df88b8f a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-8ec51c5 > .elementor-widget-container{margin:10px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-8ec51c5{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-f6165c7 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-f6165c7 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-ea4d75e{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-ea4d75e a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-ea4d75e a:hover, .elementor-39086 .elementor-element.elementor-element-ea4d75e a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-51504dd > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-51504dd .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-feaae69{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-feaae69 a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-feaae69 a:hover, .elementor-39086 .elementor-element.elementor-element-feaae69 a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-6c2f481 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-6c2f481 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-eba8fc1{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-eba8fc1 a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-eba8fc1 a:hover, .elementor-39086 .elementor-element.elementor-element-eba8fc1 a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-d777adb .box-content{align-items:flex-start;text-align:left;}.elementor-39086 .elementor-element.elementor-element-d777adb .the7-box-wrapper{align-items:center;align-content:center;height:90px;border-style:solid;border-width:0px 0px 0px 4px;padding:0px 20px 0px 30px;background:#F5F5F5F5;border-color:#1EBBF0;}.elementor-39086 .elementor-element.elementor-element-d777adb{--the7-img-object-fit:var(--object-fit);--the7-img-width:var(--ratio-img-width);--the7-img-height:var(--ratio-img-height);--the7-img-max-height:var(--max-height);--the7-img-max-width:var(--max-width);--box-width:var(--image-size, var(--ratio-img-width));--the7-img-ratio:var(--aspect-ratio, var(--ratio));--flex-flow:row nowrap;--img-space:0 var(--icon-spacing, 15px) 0 0;--img-order:0;--img-width:30%;--content-width:width: calc(100% - var(--image-size) - var(--icon-spacing, 15px));--icon-spacing:15px;}.elementor-39086 .elementor-element.elementor-element-d777adb .elementor-image-div{align-self:flex-start;}.elementor-39086 .elementor-element.elementor-element-d777adb > .elementor-widget-container{margin:20px 0px 20px 0px;padding:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-d777adb .post-thumbnail-rollover img{opacity:calc(100\/100);}\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-d777adb .elementor-image-div img { transition: opacity 0.3s ease; }\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-d777adb a:hover .the7-simple-post-thumb img,\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-d777adb .post-thumbnail-rollover:hover img {opacity:calc(100\/100);}.elementor-39086 .elementor-element.elementor-element-d777adb .box-description{font-family:\"Roboto\", Sans-serif;font-size:16px;font-weight:700;font-style:italic;line-height:1.6em;color:var( --e-global-color-ba754e1 );margin-top:0px;}.elementor-39086 .elementor-element.elementor-element-7ec09e7 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-7ec09e7 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-f37d9a8 > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-f37d9a8{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-16fcf07 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-16fcf07 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-55d1ec1 > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-55d1ec1{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-6d0b4d8 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-6d0b4d8 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-b9869a6{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-b9869a6 a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-b9869a6 a:hover, .elementor-39086 .elementor-element.elementor-element-b9869a6 a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-2ebbd49 .box-content{align-items:flex-start;text-align:left;}.elementor-39086 .elementor-element.elementor-element-2ebbd49 .the7-box-wrapper{align-items:center;align-content:center;height:80px;border-style:solid;border-width:0px 0px 0px 4px;padding:0px 20px 0px 30px;background:#F5F5F5F5;border-color:#1EBBF0;}.elementor-39086 .elementor-element.elementor-element-2ebbd49{--the7-img-object-fit:var(--object-fit);--the7-img-width:var(--ratio-img-width);--the7-img-height:var(--ratio-img-height);--the7-img-max-height:var(--max-height);--the7-img-max-width:var(--max-width);--box-width:var(--image-size, var(--ratio-img-width));--the7-img-ratio:var(--aspect-ratio, var(--ratio));--flex-flow:row nowrap;--img-space:0 var(--icon-spacing, 15px) 0 0;--img-order:0;--img-width:30%;--content-width:width: calc(100% - var(--image-size) - var(--icon-spacing, 15px));--icon-spacing:15px;}.elementor-39086 .elementor-element.elementor-element-2ebbd49 .elementor-image-div{align-self:flex-start;}.elementor-39086 .elementor-element.elementor-element-2ebbd49 > .elementor-widget-container{margin:20px 0px 20px 0px;padding:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-2ebbd49 .post-thumbnail-rollover img{opacity:calc(100\/100);}\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-2ebbd49 .elementor-image-div img { transition: opacity 0.3s ease; }\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-2ebbd49 a:hover .the7-simple-post-thumb img,\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-2ebbd49 .post-thumbnail-rollover:hover img {opacity:calc(100\/100);}.elementor-39086 .elementor-element.elementor-element-2ebbd49 .box-description{font-family:\"Roboto\", Sans-serif;font-size:16px;font-weight:700;font-style:italic;line-height:1.6em;color:var( --e-global-color-ba754e1 );margin-top:0px;}.elementor-39086 .elementor-element.elementor-element-41fb930 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-41fb930 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-96ae952{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-96ae952 a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-96ae952 a:hover, .elementor-39086 .elementor-element.elementor-element-96ae952 a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-f8acfc7 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-f8acfc7 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-8dba32a{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-8dba32a a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-8dba32a a:hover, .elementor-39086 .elementor-element.elementor-element-8dba32a a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-54b5260 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-54b5260 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-e52dea1{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-e52dea1 a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-e52dea1 a:hover, .elementor-39086 .elementor-element.elementor-element-e52dea1 a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-fdab125 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-fdab125 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-f15f8a4{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-f15f8a4 a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-f15f8a4 a:hover, .elementor-39086 .elementor-element.elementor-element-f15f8a4 a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-0b00461 .box-content{align-items:flex-start;text-align:left;}.elementor-39086 .elementor-element.elementor-element-0b00461 .the7-box-wrapper{align-items:center;align-content:center;height:90px;border-style:solid;border-width:0px 0px 0px 4px;padding:0px 20px 0px 30px;background:#F5F5F5F5;border-color:#1EBBF0;}.elementor-39086 .elementor-element.elementor-element-0b00461{--the7-img-object-fit:var(--object-fit);--the7-img-width:var(--ratio-img-width);--the7-img-height:var(--ratio-img-height);--the7-img-max-height:var(--max-height);--the7-img-max-width:var(--max-width);--box-width:var(--image-size, var(--ratio-img-width));--the7-img-ratio:var(--aspect-ratio, var(--ratio));--flex-flow:row nowrap;--img-space:0 var(--icon-spacing, 15px) 0 0;--img-order:0;--img-width:30%;--content-width:width: calc(100% - var(--image-size) - var(--icon-spacing, 15px));--icon-spacing:15px;}.elementor-39086 .elementor-element.elementor-element-0b00461 .elementor-image-div{align-self:flex-start;}.elementor-39086 .elementor-element.elementor-element-0b00461 > .elementor-widget-container{margin:10px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-0b00461 .post-thumbnail-rollover img{opacity:calc(100\/100);}\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-0b00461 .elementor-image-div img { transition: opacity 0.3s ease; }\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-0b00461 a:hover .the7-simple-post-thumb img,\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-0b00461 .post-thumbnail-rollover:hover img {opacity:calc(100\/100);}.elementor-39086 .elementor-element.elementor-element-0b00461 .box-description{font-family:\"Roboto\", Sans-serif;font-size:16px;font-weight:700;font-style:italic;line-height:1.6em;color:var( --e-global-color-ba754e1 );margin-top:0px;}.elementor-39086 .elementor-element.elementor-element-1d78f92 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-1d78f92 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-e00c720{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-e00c720 a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-e00c720 a:hover, .elementor-39086 .elementor-element.elementor-element-e00c720 a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-9bfe219 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-9bfe219 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-bc2d0fd{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-bc2d0fd a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-bc2d0fd a:hover, .elementor-39086 .elementor-element.elementor-element-bc2d0fd a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-fe0de45 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-fe0de45 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-0d368bc{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-0d368bc a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-0d368bc a:hover, .elementor-39086 .elementor-element.elementor-element-0d368bc a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-623db97 .box-content{align-items:flex-start;text-align:left;}.elementor-39086 .elementor-element.elementor-element-623db97 .the7-box-wrapper{align-items:center;align-content:center;height:90px;border-style:solid;border-width:0px 0px 0px 4px;padding:0px 20px 0px 30px;background:#F5F5F5F5;border-color:#1EBBF0;}.elementor-39086 .elementor-element.elementor-element-623db97{--the7-img-object-fit:var(--object-fit);--the7-img-width:var(--ratio-img-width);--the7-img-height:var(--ratio-img-height);--the7-img-max-height:var(--max-height);--the7-img-max-width:var(--max-width);--box-width:var(--image-size, var(--ratio-img-width));--the7-img-ratio:var(--aspect-ratio, var(--ratio));--flex-flow:row nowrap;--img-space:0 var(--icon-spacing, 15px) 0 0;--img-order:0;--img-width:30%;--content-width:width: calc(100% - var(--image-size) - var(--icon-spacing, 15px));--icon-spacing:15px;}.elementor-39086 .elementor-element.elementor-element-623db97 .elementor-image-div{align-self:flex-start;}.elementor-39086 .elementor-element.elementor-element-623db97 > .elementor-widget-container{margin:20px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-623db97 .post-thumbnail-rollover img{opacity:calc(100\/100);}\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-623db97 .elementor-image-div img { transition: opacity 0.3s ease; }\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-623db97 a:hover .the7-simple-post-thumb img,\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-623db97 .post-thumbnail-rollover:hover img {opacity:calc(100\/100);}.elementor-39086 .elementor-element.elementor-element-623db97 .box-description{font-family:\"Roboto\", Sans-serif;font-size:16px;font-weight:700;font-style:italic;line-height:1.6em;color:var( --e-global-color-ba754e1 );margin-top:0px;}.elementor-39086 .elementor-element.elementor-element-574a0f6 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-574a0f6 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-5b88682{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-5b88682 a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-5b88682 a:hover, .elementor-39086 .elementor-element.elementor-element-5b88682 a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-0fbecb7 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-0fbecb7 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-1fc057d{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-1fc057d a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-1fc057d a:hover, .elementor-39086 .elementor-element.elementor-element-1fc057d a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-c7e4213 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-c7e4213 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-e60a48b{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-e60a48b a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-e60a48b a:hover, .elementor-39086 .elementor-element.elementor-element-e60a48b a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-edff0d3 .box-content{align-items:flex-start;text-align:left;}.elementor-39086 .elementor-element.elementor-element-edff0d3 .the7-box-wrapper{align-items:center;align-content:center;height:70px;border-style:solid;border-width:0px 0px 0px 4px;padding:0px 20px 0px 30px;background:#F5F5F5F5;border-color:#1EBBF0;}.elementor-39086 .elementor-element.elementor-element-edff0d3{--the7-img-object-fit:var(--object-fit);--the7-img-width:var(--ratio-img-width);--the7-img-height:var(--ratio-img-height);--the7-img-max-height:var(--max-height);--the7-img-max-width:var(--max-width);--box-width:var(--image-size, var(--ratio-img-width));--the7-img-ratio:var(--aspect-ratio, var(--ratio));--flex-flow:row nowrap;--img-space:0 var(--icon-spacing, 15px) 0 0;--img-order:0;--img-width:30%;--content-width:width: calc(100% - var(--image-size) - var(--icon-spacing, 15px));--icon-spacing:15px;}.elementor-39086 .elementor-element.elementor-element-edff0d3 .elementor-image-div{align-self:flex-start;}.elementor-39086 .elementor-element.elementor-element-edff0d3 > .elementor-widget-container{margin:20px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-edff0d3 .post-thumbnail-rollover img{opacity:calc(100\/100);}\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-edff0d3 .elementor-image-div img { transition: opacity 0.3s ease; }\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-edff0d3 a:hover .the7-simple-post-thumb img,\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-edff0d3 .post-thumbnail-rollover:hover img {opacity:calc(100\/100);}.elementor-39086 .elementor-element.elementor-element-edff0d3 .box-description{font-family:\"Roboto\", Sans-serif;font-size:16px;font-weight:700;font-style:italic;line-height:1.6em;color:var( --e-global-color-ba754e1 );margin-top:0px;}.elementor-39086 .elementor-element.elementor-element-618e3f8 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-618e3f8 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-806967c{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-806967c a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-806967c a:hover, .elementor-39086 .elementor-element.elementor-element-806967c a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-afab9d6 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-afab9d6 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-64b6976{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-64b6976 a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-64b6976 a:hover, .elementor-39086 .elementor-element.elementor-element-64b6976 a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-f6203f7 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-f6203f7 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-838305f{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-838305f a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-838305f a:hover, .elementor-39086 .elementor-element.elementor-element-838305f a:focus{color:#192BC2;}.elementor-39086 .elementor-element.elementor-element-ec7f1be .box-content{align-items:flex-start;text-align:left;}.elementor-39086 .elementor-element.elementor-element-ec7f1be .the7-box-wrapper{align-items:center;align-content:center;height:90px;border-style:solid;border-width:0px 0px 0px 4px;padding:0px 20px 0px 30px;background:#F5F5F5F5;border-color:#1EBBF0;}.elementor-39086 .elementor-element.elementor-element-ec7f1be{--the7-img-object-fit:var(--object-fit);--the7-img-width:var(--ratio-img-width);--the7-img-height:var(--ratio-img-height);--the7-img-max-height:var(--max-height);--the7-img-max-width:var(--max-width);--box-width:var(--image-size, var(--ratio-img-width));--the7-img-ratio:var(--aspect-ratio, var(--ratio));--flex-flow:row nowrap;--img-space:0 var(--icon-spacing, 15px) 0 0;--img-order:0;--img-width:30%;--content-width:width: calc(100% - var(--image-size) - var(--icon-spacing, 15px));--icon-spacing:15px;}.elementor-39086 .elementor-element.elementor-element-ec7f1be .elementor-image-div{align-self:flex-start;}.elementor-39086 .elementor-element.elementor-element-ec7f1be > .elementor-widget-container{margin:20px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-ec7f1be .post-thumbnail-rollover img{opacity:calc(100\/100);}\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-ec7f1be .elementor-image-div img { transition: opacity 0.3s ease; }\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-ec7f1be a:hover .the7-simple-post-thumb img,\n\t\t\t\t\t.elementor-39086 .elementor-element.elementor-element-ec7f1be .post-thumbnail-rollover:hover img {opacity:calc(100\/100);}.elementor-39086 .elementor-element.elementor-element-ec7f1be .box-description{font-family:\"Roboto\", Sans-serif;font-size:16px;font-weight:700;font-style:italic;line-height:1.6em;color:var( --e-global-color-ba754e1 );margin-top:0px;}.elementor-39086 .elementor-element.elementor-element-54d406e > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-54d406e .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-ddb3374 > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-ddb3374{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-25bc8a1 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-25bc8a1 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-widget-accordion .elementor-accordion-icon, .elementor-widget-accordion .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon, .elementor-widget-accordion .elementor-active .elementor-accordion-title{color:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-accordion-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-accordion .elementor-tab-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-39086 .elementor-element.elementor-element-dc8dd91 > .elementor-widget-container{border-style:solid;border-width:0px 0px 0px 0px;border-radius:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-accordion-item{border-width:1px;border-color:var( --e-global-color-a2e875e );}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-accordion-item .elementor-tab-content{border-width:1px;border-block-start-color:var( --e-global-color-a2e875e );}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-accordion-item .elementor-tab-title.elementor-active{border-width:1px;border-block-end-color:var( --e-global-color-a2e875e );}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-tab-title{background-color:var( --e-global-color-accent );padding:20px 20px 20px 20px;}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-accordion-icon, .elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-accordion-title{color:var( --e-global-color-a2e875e );}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-accordion-icon svg{fill:var( --e-global-color-a2e875e );}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-active .elementor-accordion-icon, .elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-active .elementor-accordion-title{color:var( --e-global-color-de469d4 );}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-de469d4 );}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-accordion-title{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:600;line-height:1.2em;}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-tab-title .elementor-accordion-icon i:before{color:var( --e-global-color-a2e875e );}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-tab-title .elementor-accordion-icon svg{fill:var( --e-global-color-a2e875e );}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-tab-title.elementor-active .elementor-accordion-icon i:before{color:var( --e-global-color-de469d4 );}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-tab-title.elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-de469d4 );}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-accordion-icon{margin-inline-end:5px;}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-tab-content{color:#263238;font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;padding:20px 20px 20px 20px;}.elementor-39086 .elementor-element.elementor-element-3c99a10 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-3c99a10 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-39086 .elementor-element.elementor-element-f5e9178{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-f5e9178 a{color:#4399A9;}.elementor-39086 .elementor-element.elementor-element-f5e9178 a:hover, .elementor-39086 .elementor-element.elementor-element-f5e9178 a:focus{color:#192BC2;}@media(max-width:1024px){.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-accordion .elementor-accordion-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-accordion .elementor-tab-content{font-size:var( --e-global-typography-text-font-size );}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-accordion-title{font-size:18px;}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-tab-content{font-size:16px;}}@media(max-width:767px){.elementor-39086 .elementor-element.elementor-element-90c6e12{--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-39086 .elementor-element.elementor-element-0a66eba > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-0a66eba .elementor-heading-title{font-size:22px;}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-39086 .elementor-element.elementor-element-8109628 > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-39086 .elementor-element.elementor-element-8109628 .elementor-heading-title{font-size:22px;}.elementor-39086 .elementor-element.elementor-element-d7d3ac0{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-514ee00 .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-f4f9a2e{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-06ec50e .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-ba71920{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-970fdf5 .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-f7838b5{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-b9a7e2a .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-5fc6291{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-7179b49 .the7-box-wrapper{height:150px;padding:10px 20px 10px 30px;}.elementor-39086 .elementor-element.elementor-element-35fe7e3 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-df88b8f{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-8ec51c5{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-f6165c7 .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-ea4d75e{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-51504dd .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-feaae69{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-6c2f481 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-eba8fc1{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-d777adb .the7-box-wrapper{height:150px;padding:10px 20px 10px 30px;}.elementor-39086 .elementor-element.elementor-element-7ec09e7 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-f37d9a8{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-16fcf07 .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-55d1ec1{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-6d0b4d8 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-b9869a6{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-2ebbd49 .the7-box-wrapper{height:150px;padding:10px 20px 10px 30px;}.elementor-39086 .elementor-element.elementor-element-41fb930 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-96ae952{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-f8acfc7 .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-8dba32a{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-54b5260 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-e52dea1{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-fdab125 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-f15f8a4{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-0b00461 .the7-box-wrapper{height:150px;padding:10px 20px 10px 30px;}.elementor-39086 .elementor-element.elementor-element-1d78f92 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-e00c720{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-9bfe219 .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-bc2d0fd{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-fe0de45 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-0d368bc{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-623db97 .the7-box-wrapper{height:150px;padding:10px 20px 10px 30px;}.elementor-39086 .elementor-element.elementor-element-574a0f6 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-5b88682{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-0fbecb7 .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-1fc057d{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-c7e4213 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-e60a48b{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-edff0d3 .the7-box-wrapper{height:150px;padding:10px 20px 10px 30px;}.elementor-39086 .elementor-element.elementor-element-618e3f8 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-806967c{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-afab9d6 .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-64b6976{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-f6203f7 .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-838305f{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-ec7f1be .the7-box-wrapper{height:150px;padding:10px 20px 10px 30px;}.elementor-39086 .elementor-element.elementor-element-54d406e .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-ddb3374{font-size:16px;line-height:1.6em;}.elementor-39086 .elementor-element.elementor-element-25bc8a1 .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-widget-accordion .elementor-accordion-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-accordion .elementor-tab-content{font-size:var( --e-global-typography-text-font-size );}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-accordion-title{font-size:18px;}.elementor-39086 .elementor-element.elementor-element-dc8dd91 .elementor-tab-content{font-size:16px;padding:10px 20px 20px 20px;}.elementor-39086 .elementor-element.elementor-element-3c99a10 .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-39086 .elementor-element.elementor-element-f5e9178{font-size:16px;line-height:1.6em;}}"},"_elementor_conditions":null,"_elementor_controls_usage":null,"_eael_custom_js":null,"_elementor_screenshot_failed":null,"_elementor_page_assets":{"styles":["widget-heading","widget-image","the7-image-box-widget","widget-accordion","the7-e-sticky-effect"],"scripts":["elementor-frontend","the7-image-box-widget","the7-e-sticky-effect"]},"_edit_last":null,"_eael_widget_elements":null,"_oembed_e2a5f6d3f5cedf610883f8715c2a5f29":null,"_oembed_0f7773ae3b3288e1727618eecd485b3d":null,"_oembed_time_0f7773ae3b3288e1727618eecd485b3d":null,"_heateor_sss_meta":null,"_wp_old_date":null,"_yoast_wpseo_estimated-reading-time-minutes":null,"_yoast_wpseo_wordproof_timestamp":null,"_yoast_indexnow_last_ping":"1773204555","_yoast_wpseo_focuskw":"Analyse des co\u00fbts TCO ITSM","_yoast_wpseo_metadesc":"D\u00e9couvrez tout sur le TCO ITSM : co\u00fbts r\u00e9els ITSM, mod\u00e8les de tarification, ROI, solutions abordables, et comment choisir la bonne plateforme.","_yoast_wpseo_linkdex":null,"_yoast_wpseo_focuskeywords":"Tarification TCO ITSM","_yoast_wpseo_keywordsynonyms":null,"_aioseo_title":null,"_aioseo_description":null,"_aioseo_keywords":null,"_aioseo_og_title":null,"_aioseo_og_description":null,"_aioseo_og_article_section":null,"_aioseo_og_article_tags":null,"_aioseo_twitter_title":null,"_aioseo_twitter_description":null,"_yoast_wpseo_content_score":null,"_thumbnail_id":"39087","_yoast_wpseo_canonical":null,"_eb_reusable_block_ids":[],"_yoast_post_redirect_info":null,"_yoast_wpseo_opengraph-description":"D\u00e9couvrez le co\u00fbt TCO ITSM, les mod\u00e8les de tarification, le calcul du ROI, les solutions abordables, et les strat\u00e9gies de d\u00e9monstration\u2014tout ce dont votre \u00e9quipe a besoin pour \u00e9valuer les investissements ITSM.","_yoast_wpseo_twitter-description":"Apprenez tout sur le TCO ITSM\u2014co\u00fbt, tarification, ROI, et conseils de d\u00e9monstration\u2014pour prendre des d\u00e9cisions d'investissement ITSM intelligentes et abordables pour votre entreprise.","_yoast_wpseo_opengraph-title":null,"_eb_attr":null,"footnotes":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calculateur de TCO ITSM : m\u00e9thode &amp; mod\u00e8le Excel | SMC<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez tout sur le TCO ITSM : co\u00fbts r\u00e9els ITSM, mod\u00e8les de tarification, ROI, solutions abordables, et comment choisir la bonne plateforme.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Co\u00fbt total de possession d&#039;un outil ITSM : m\u00e9thode, formules et mod\u00e8le Excel (FR\/BE\/LU)\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez le co\u00fbt TCO ITSM, les mod\u00e8les de tarification, le calcul du ROI, les solutions abordables, et les strat\u00e9gies de d\u00e9monstration\u2014tout ce dont votre \u00e9quipe a besoin pour \u00e9valuer les investissements ITSM.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/\" \/>\n<meta property=\"og:site_name\" content=\"SMC Consulting\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SMCConsulting\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-05T13:13:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-11T04:49:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/featured-image-39083.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"1616\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Emmanuel Yazbeck\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:description\" content=\"Apprenez tout sur le TCO ITSM\u2014co\u00fbt, tarification, ROI, et conseils de d\u00e9monstration\u2014pour prendre des d\u00e9cisions d&#039;investissement ITSM intelligentes et abordables pour votre entreprise.\" \/>\n<meta name=\"twitter:creator\" content=\"@SMCConsulting1\" \/>\n<meta name=\"twitter:site\" content=\"@SMCConsulting1\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emmanuel Yazbeck\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"16 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\\\/\"},\"author\":{\"name\":\"Emmanuel Yazbeck\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#\\\/schema\\\/person\\\/6d6818d0ff77806b65736d418b362b97\"},\"headline\":\"Co\u00fbt total de possession d&rsquo;un outil ITSM : m\u00e9thode, formules et mod\u00e8le Excel (FR\\\/BE\\\/LU)\",\"datePublished\":\"2025-10-05T13:13:21+00:00\",\"dateModified\":\"2026-03-11T04:49:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\\\/\"},\"wordCount\":3331,\"publisher\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/featured-image-39083.webp\",\"keywords\":[\"Gestion des actifs\",\"Gestion des contrats\",\"Gestion des incidents\",\"Gestion des probl\u00e8mes\",\"Gestion du changement\",\"Halo ITSM\",\"ITIL v4\",\"ITOM\",\"ITSM\",\"transformation num\u00e9rique\"],\"articleSection\":[\"Gestion des actifs\",\"Gestion des Incidents\",\"Gestion des probl\u00e8mes\",\"Gestion du Changement\",\"HaloITSM\",\"ITSM\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\\\/\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\\\/\",\"name\":\"Calculateur de TCO ITSM : m\u00e9thode & mod\u00e8le Excel | SMC\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/featured-image-39083.webp\",\"datePublished\":\"2025-10-05T13:13:21+00:00\",\"dateModified\":\"2026-03-11T04:49:14+00:00\",\"description\":\"D\u00e9couvrez tout sur le TCO ITSM : co\u00fbts r\u00e9els ITSM, mod\u00e8les de tarification, ROI, solutions abordables, et comment choisir la bonne plateforme.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/featured-image-39083.webp\",\"contentUrl\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/featured-image-39083.webp\",\"width\":1400,\"height\":1616,\"caption\":\"Infographie expliquant le co\u00fbt total de possession (TCO) de l'ITSM, mettant en \u00e9vidence les composantes de co\u00fbt, les mod\u00e8les de tarification, le retour sur investissement (ROI) et l'accessibilit\u00e9 financi\u00e8re pour les investissements modernes dans l'ITSM.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Co\u00fbt total de possession d'un outil ITSM : m\u00e9thode, formules et mod\u00e8le Excel (FR\\\/BE\\\/LU)\",\"item\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\\\/\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/\",\"name\":\"SMC Consulting\",\"description\":\"Fast-Track Your Digital Transformation\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#organization\",\"name\":\"SMC Consulting\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/Logo.svg\",\"contentUrl\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/Logo.svg\",\"caption\":\"SMC Consulting\"},\"image\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/SMCConsulting\",\"https:\\\/\\\/x.com\\\/SMCConsulting1\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/smcconsulting\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#\\\/schema\\\/person\\\/6d6818d0ff77806b65736d418b362b97\",\"name\":\"Emmanuel Yazbeck\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bd49c56af8b6aed1fa729afd287c5ae823da2fc63a352b0d39befa987980c9db?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bd49c56af8b6aed1fa729afd287c5ae823da2fc63a352b0d39befa987980c9db?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bd49c56af8b6aed1fa729afd287c5ae823da2fc63a352b0d39befa987980c9db?s=96&d=mm&r=g\",\"caption\":\"Emmanuel Yazbeck\"},\"description\":\"Dynamic leader, undeterred by challenge, with +25 years of proven innovation in Information Security and Digital Transformation. Emmanuel possesses a unique talent for adopting emerging technologies to define, enhance, and successfully implement multifaceted projects all the way to completion using Agile methodologies. My passion is for executing complex and challenging projects with a focus on optimising the use of resources (on-shore and off-shore), getting the best of team members \u2013 motivating personnel, imparting the organization\u2019s vision and ensuring complete cohesion and enterprise-wide achievement.\",\"sameAs\":[\"https:\\\/\\\/www.smcconsulting.be\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/feyazbeck\\\/\"],\"gender\":\"male\",\"knowsLanguage\":[\"English\",\"French\",\"Arabic\"],\"jobTitle\":\"Managing Partner\",\"worksFor\":\"SMC Consulting\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/author\\\/feyazbeck\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Calculateur de TCO ITSM : m\u00e9thode & mod\u00e8le Excel | SMC","description":"D\u00e9couvrez tout sur le TCO ITSM : co\u00fbts r\u00e9els ITSM, mod\u00e8les de tarification, ROI, solutions abordables, et comment choisir la bonne plateforme.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/","og_locale":"fr_FR","og_type":"article","og_title":"Co\u00fbt total de possession d'un outil ITSM : m\u00e9thode, formules et mod\u00e8le Excel (FR\/BE\/LU)","og_description":"D\u00e9couvrez le co\u00fbt TCO ITSM, les mod\u00e8les de tarification, le calcul du ROI, les solutions abordables, et les strat\u00e9gies de d\u00e9monstration\u2014tout ce dont votre \u00e9quipe a besoin pour \u00e9valuer les investissements ITSM.","og_url":"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/","og_site_name":"SMC Consulting","article_publisher":"https:\/\/www.facebook.com\/SMCConsulting","article_published_time":"2025-10-05T13:13:21+00:00","article_modified_time":"2026-03-11T04:49:14+00:00","og_image":[{"width":1400,"height":1616,"url":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/featured-image-39083.webp","type":"image\/webp"}],"author":"Emmanuel Yazbeck","twitter_card":"summary_large_image","twitter_description":"Apprenez tout sur le TCO ITSM\u2014co\u00fbt, tarification, ROI, et conseils de d\u00e9monstration\u2014pour prendre des d\u00e9cisions d'investissement ITSM intelligentes et abordables pour votre entreprise.","twitter_creator":"@SMCConsulting1","twitter_site":"@SMCConsulting1","twitter_misc":{"\u00c9crit par":"Emmanuel Yazbeck","Dur\u00e9e de lecture estim\u00e9e":"16 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/#article","isPartOf":{"@id":"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/"},"author":{"name":"Emmanuel Yazbeck","@id":"https:\/\/www.smcconsulting.be\/fr\/#\/schema\/person\/6d6818d0ff77806b65736d418b362b97"},"headline":"Co\u00fbt total de possession d&rsquo;un outil ITSM : m\u00e9thode, formules et mod\u00e8le Excel (FR\/BE\/LU)","datePublished":"2025-10-05T13:13:21+00:00","dateModified":"2026-03-11T04:49:14+00:00","mainEntityOfPage":{"@id":"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/"},"wordCount":3331,"publisher":{"@id":"https:\/\/www.smcconsulting.be\/fr\/#organization"},"image":{"@id":"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/#primaryimage"},"thumbnailUrl":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/featured-image-39083.webp","keywords":["Gestion des actifs","Gestion des contrats","Gestion des incidents","Gestion des probl\u00e8mes","Gestion du changement","Halo ITSM","ITIL v4","ITOM","ITSM","transformation num\u00e9rique"],"articleSection":["Gestion des actifs","Gestion des Incidents","Gestion des probl\u00e8mes","Gestion du Changement","HaloITSM","ITSM"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/","url":"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/","name":"Calculateur de TCO ITSM : m\u00e9thode & mod\u00e8le Excel | SMC","isPartOf":{"@id":"https:\/\/www.smcconsulting.be\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/#primaryimage"},"image":{"@id":"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/#primaryimage"},"thumbnailUrl":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/featured-image-39083.webp","datePublished":"2025-10-05T13:13:21+00:00","dateModified":"2026-03-11T04:49:14+00:00","description":"D\u00e9couvrez tout sur le TCO ITSM : co\u00fbts r\u00e9els ITSM, mod\u00e8les de tarification, ROI, solutions abordables, et comment choisir la bonne plateforme.","breadcrumb":{"@id":"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/#primaryimage","url":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/featured-image-39083.webp","contentUrl":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/featured-image-39083.webp","width":1400,"height":1616,"caption":"Infographie expliquant le co\u00fbt total de possession (TCO) de l'ITSM, mettant en \u00e9vidence les composantes de co\u00fbt, les mod\u00e8les de tarification, le retour sur investissement (ROI) et l'accessibilit\u00e9 financi\u00e8re pour les investissements modernes dans l'ITSM."},{"@type":"BreadcrumbList","@id":"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.smcconsulting.be\/fr\/"},{"@type":"ListItem","position":2,"name":"Co\u00fbt total de possession d'un outil ITSM : m\u00e9thode, formules et mod\u00e8le Excel (FR\/BE\/LU)","item":"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/"}]},{"@type":"WebSite","@id":"https:\/\/www.smcconsulting.be\/fr\/#website","url":"https:\/\/www.smcconsulting.be\/fr\/","name":"SMC Consulting","description":"Fast-Track Your Digital Transformation","publisher":{"@id":"https:\/\/www.smcconsulting.be\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.smcconsulting.be\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.smcconsulting.be\/fr\/#organization","name":"SMC Consulting","url":"https:\/\/www.smcconsulting.be\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.smcconsulting.be\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Logo.svg","contentUrl":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Logo.svg","caption":"SMC Consulting"},"image":{"@id":"https:\/\/www.smcconsulting.be\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SMCConsulting","https:\/\/x.com\/SMCConsulting1","https:\/\/www.linkedin.com\/company\/smcconsulting\/"]},{"@type":"Person","@id":"https:\/\/www.smcconsulting.be\/fr\/#\/schema\/person\/6d6818d0ff77806b65736d418b362b97","name":"Emmanuel Yazbeck","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/bd49c56af8b6aed1fa729afd287c5ae823da2fc63a352b0d39befa987980c9db?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/bd49c56af8b6aed1fa729afd287c5ae823da2fc63a352b0d39befa987980c9db?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bd49c56af8b6aed1fa729afd287c5ae823da2fc63a352b0d39befa987980c9db?s=96&d=mm&r=g","caption":"Emmanuel Yazbeck"},"description":"Dynamic leader, undeterred by challenge, with +25 years of proven innovation in Information Security and Digital Transformation. Emmanuel possesses a unique talent for adopting emerging technologies to define, enhance, and successfully implement multifaceted projects all the way to completion using Agile methodologies. My passion is for executing complex and challenging projects with a focus on optimising the use of resources (on-shore and off-shore), getting the best of team members \u2013 motivating personnel, imparting the organization\u2019s vision and ensuring complete cohesion and enterprise-wide achievement.","sameAs":["https:\/\/www.smcconsulting.be\/","https:\/\/www.linkedin.com\/in\/feyazbeck\/"],"gender":"male","knowsLanguage":["English","French","Arabic"],"jobTitle":"Managing Partner","worksFor":"SMC Consulting","url":"https:\/\/www.smcconsulting.be\/fr\/author\/feyazbeck\/"}]}},"_links":{"self":[{"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/posts\/39086","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/comments?post=39086"}],"version-history":[{"count":21,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/posts\/39086\/revisions"}],"predecessor-version":[{"id":76346,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/posts\/39086\/revisions\/76346"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/media\/39087"}],"wp:attachment":[{"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/media?parent=39086"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/categories?post=39086"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/tags?post=39086"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}