{"id":36585,"date":"2025-09-20T15:12:10","date_gmt":"2025-09-20T13:12:10","guid":{"rendered":"https:\/\/www.smcconsulting.be\/pourquoi-les-entreprises-de-taille-moyenne-en-fr-be-migrent-de-freshservice-vers-haloitsm-en-2025\/"},"modified":"2026-03-17T10:06:11","modified_gmt":"2026-03-17T09:06:11","slug":"pourquoi-les-entreprises-de-taille-moyenne-en-fr-be-migrent-de-freshservice-vers-haloitsm-en-2025","status":"publish","type":"post","link":"https:\/\/www.smcconsulting.be\/fr\/pourquoi-les-entreprises-de-taille-moyenne-en-fr-be-migrent-de-freshservice-vers-haloitsm-en-2025\/","title":{"rendered":"Pourquoi les entreprises de taille moyenne en FR\/BE migrent de Freshservice vers HaloITSM en 2025"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"36585\" class=\"elementor elementor-36585 elementor-36572\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e95d3a e-flex e-con-boxed e-con e-parent\" data-id=\"5e95d3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-346bbb6 elementor-widget elementor-widget-heading\" data-id=\"346bbb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi migrer de Freshservice vers HaloITSM en 2025\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fad1ea5 elementor-widget elementor-widget-text-editor\" data-id=\"fad1ea5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTemps de lecture estim\u00e9 : 11 minutes\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8439e24 elementor-widget elementor-widget-heading\" data-id=\"8439e24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Points cl\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cabcfd6 elementor-widget elementor-widget-text-editor\" data-id=\"cabcfd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n    <li><strong>HaloITSM d\u00e9bloque une personnalisation avanc\u00e9e<\/strong> et des int\u00e9grations souvent indisponibles ou complexes dans Freshservice.<\/li>\n    <li><strong>Les organisations migrent de Freshservice vers HaloITSM<\/strong> pour des analyses plus \u00e9tendues, une meilleure gestion des actifs et des fonctionnalit\u00e9s ITSM int\u00e9gr\u00e9es. Consultez la <a href=\"https:\/\/www.peerspot.com\/products\/comparisons\/freshservice_vs_haloitsm\" target=\"_blank\" rel=\"noopener\">comparaison directe de PeerSpot<\/a>. <\/li>\n    <li><strong>Une approche par \u00e9tapes garantit le succ\u00e8s des migrations ITSM,<\/strong> impliquant l&rsquo;adh\u00e9sion des parties prenantes, le mapping des donn\u00e9es, les tests et une formation cibl\u00e9e.<\/li>\n    <li><strong>Les co\u00fbts initiaux de HaloITSM peuvent \u00eatre plus \u00e9lev\u00e9s,<\/strong> mais la plupart des modules ITSM essentiels sont inclus, r\u00e9duisant le co\u00fbt total de possession.<\/li>\n    <li><strong>Une planification claire de la migration r\u00e9duit consid\u00e9rablement le risque<\/strong> de perte de donn\u00e9es, d&rsquo;erreurs de workflow ou de perturbation des utilisateurs pendant le changement de plateforme.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ca0f26 elementor-widget elementor-widget-heading\" data-id=\"7ca0f26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction : Qu'est-ce que la migration de Freshservice vers HaloITSM ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cdc0d3 elementor-widget elementor-widget-text-editor\" data-id=\"2cdc0d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La migration de Freshservice vers HaloITSM est le transfert syst\u00e9matique des donn\u00e9es ITSM, des flux de travail et des processus m\u00e9tier de Freshservice vers la plateforme HaloITSM. Ce processus permet aux organisations d&rsquo;obtenir une meilleure personnalisation, des int\u00e9grations plus riches et des analyses avanc\u00e9es. \u00c0 mesure que les besoins informatiques \u00e9voluent en 2025 et au-del\u00e0, davantage d&rsquo;entreprises poursuivent cette transition pour une base de service d&rsquo;assistance plus solide et plus adaptable.  <\/p><p>\u00ab <a href=\"https:\/\/www.smcconsulting.be\/fr\/migration-de-freshservice-vers-haloitsm\/\">La migration de Freshservice vers HaloITSM<\/a> \u00bb signifie sp\u00e9cifiquement le transfert des \u00e9l\u00e9ments cl\u00e9s de l\u2019ITSM \u2014 tels que les dossiers d\u2019incidents, les demandes de services, les automatisations, les registres d\u2019actifs et la logique de flux de travail \u2014 pour tirer parti des capacit\u00e9s avanc\u00e9es de HaloITSM et d\u2019un support informatique tourn\u00e9 vers l\u2019avenir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29b89cf elementor-widget elementor-widget-heading\" data-id=\"29b89cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi migrer de Freshservice vers HaloITSM ?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef038dd elementor-widget elementor-widget-text-editor\" data-id=\"ef038dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La volont\u00e9 de <a href=\"https:\/\/www.smcconsulting.be\/fr\/migration-de-freshservice-vers-haloitsm\/\" rel=\"noopener\">migrer de Freshservice vers HaloITSM<\/a> est port\u00e9e par plusieurs tendances cl\u00e9s de l\u2019ITSM \u2014 en particulier chez les organisations qui recherchent un contr\u00f4le, une flexibilit\u00e9 et une puissance de reporting accrus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c513674 elementor-widget elementor-widget-heading\" data-id=\"c513674\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Principaux moteurs de la migration depuis Freshservice<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b0a34e elementor-widget elementor-widget-text-editor\" data-id=\"0b0a34e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Limitations de personnalisation :<\/strong> Les entreprises trouvent souvent Freshservice restrictif pour les workflows avanc\u00e9s ou la personnalisation. Cela cr\u00e9e des goulots d&rsquo;\u00e9tranglement lorsque les \u00e9quipes s&rsquo;agrandissent ou demandent une automatisation plus granulaire. (<a href=\"https:\/\/www.peerspot.com\/products\/comparisons\/freshservice_vs_haloitsm\" target=\"_blank\" rel=\"noopener\">PeerSpot<\/a> ; <a href=\"https:\/\/blog.invgate.com\/help-desk-software\" target=\"_blank\" rel=\"noopener\">InvGate<\/a>)<\/li><li><strong>Exigences d&rsquo;int\u00e9gration :<\/strong> <span style=\"font-size: 18px;\">Les op\u00e9rations informatiques modernes n\u00e9cessitent de larges int\u00e9grations tierces ; <a href=\"https:\/\/www.peerspot.com\/products\/comparisons\/freshservice_vs_haloitsm\" target=\"_blank\" rel=\"noopener\">HaloITSM<\/a> inclut Slack, Office 365 et Okta pr\u00eats \u00e0 l&#8217;emploi, tandis que Freshservice est plus limit\u00e9. (<a href=\"https:\/\/slashdot.org\/software\/comparison\/Freshservice-vs-HaloITSM\/\" target=\"_blank\" rel=\"noopener\">Slashdot<\/a>)<\/span><\/li><li><strong>Analyses et rapports :<\/strong> La plateforme HaloITSM fournit des <a href=\"\" target=\"_blank\" rel=\"noopener\">rapports automatis\u00e9s du service d&rsquo;assistance Halo<\/a> et des tableaux de bord puissants non disponibles dans les niveaux standard de Freshservice.<\/li><\/ul><p>*Conseil : Documentez les points probl\u00e9matiques actuels et les exigences ITSM avant la migration. Les <a href=\"https:\/\/smcconsulting.be\/itsm-vendor-evaluation-criteria-guide\/\" target=\"_blank\" rel=\"noopener\">crit\u00e8res d&rsquo;\u00e9valuation des fournisseurs ITSM<\/a> offrent une approche \u00e9tape par \u00e9tape pour cette pr\u00e9paration vitale.* <\/p><p><strong>Pr\u00eat \u00e0 en savoir plus ?<\/strong> Consultez les comparaisons d&rsquo;experts : <a href=\"https:\/\/www.peerspot.com\/products\/comparisons\/freshservice_vs_haloitsm\" target=\"_blank\" rel=\"noopener\">PeerSpot<\/a>, <a href=\"https:\/\/blog.invgate.com\/help-desk-software\" target=\"_blank\" rel=\"noopener\">InvGate<\/a> et <a href=\"https:\/\/slashdot.org\/software\/comparison\/Freshservice-vs-HaloITSM\/\" target=\"_blank\" rel=\"noopener\">Slashdot<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-827a468 icon-box-vertical-align-center content-align-left icon-vertical-align-start elementor-widget elementor-widget-the7_image_box_widget\" data-id=\"827a468\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_image_box_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"the7-box-wrapper the7-elementor-widget the7_image_box_widget-827a468\">\t\t\t<div class=\"box-content-wrapper\">\n\t\t\t\t\n\t\t\t\t<div class=\"box-content\">\n\t\t\t\t\t<div class=\"box-description\">\"Le contr\u00f4le avanc\u00e9 des workflows, des int\u00e9grations plus profondes et de meilleurs rapports sont les principales raisons pour lesquelles les responsables informatiques migrent vers HaloITSM.\" - <a href=\"https:\/\/www.peerspot.com\/products\/comparisons\/freshservice_vs_haloitsm\" target=\"_blank\" rel=\"noopener\">Enqu\u00eate ITSM PeerSpot<\/a>\n<\/div>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-277d3ac elementor-widget elementor-widget-heading\" data-id=\"277d3ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Avantages de HaloITSM par rapport \u00e0 Freshservice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1dd2f3 elementor-widget elementor-widget-text-editor\" data-id=\"f1dd2f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le passage de Freshservice \u00e0 HaloITSM d\u00e9bloque des avantages strat\u00e9giques, en particulier pour les \u00e9quipes informatiques pr\u00eates \u00e0 \u00e9voluer ou exigeant des fonctionnalit\u00e9s avanc\u00e9es pr\u00eates \u00e0 l&#8217;emploi.<\/p><ul><li><strong>Flux de travail et automatisations personnalisables :<\/strong> HaloITSM prend en charge une logique d&rsquo;automatisation complexe, des cha\u00eenes d&rsquo;approbation personnalisables et une conception de flux de travail que Freshservice peine \u00e0 fournir. <em>Consultez les capacit\u00e9s d\u00e9taill\u00e9es dans les <a href=\"\" target=\"_blank\" rel=\"noopener\">outils de d\u00e9couverte d&rsquo;actifs Halo ITSM<\/a>.<\/em><\/li><li><strong>\u00c9cosyst\u00e8me d&rsquo;int\u00e9gration :<\/strong> Connectez-vous facilement avec Slack, Office 365, Okta et d&rsquo;autres plateformes pr\u00eates \u00e0 l&#8217;emploi\u2014acc\u00e9l\u00e9rant les efforts de collaboration et de conformit\u00e9.<\/li><li><strong>Gestion compl\u00e8te des actifs et de la configuration :<\/strong> Modules enti\u00e8rement align\u00e9s ITIL avec fonctionnalit\u00e9s de suivi des actifs et CMDB non disponibles nativement dans Freshservice.<\/li><li><strong>Reporting et libre-service sup\u00e9rieurs :<\/strong> B\u00e9n\u00e9ficiez d&rsquo;un portail libre-service avanc\u00e9 (<a href=\"https:\/\/www.smcconsulting.be\/fr\/portail-libre-service\/\" target=\"_blank\" rel=\"noopener\">voir comment<\/a>) et d&rsquo;une gestion robuste des incidents (<a href=\"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/\" target=\"_blank\" rel=\"noopener\">gestion des incidents<\/a>).<\/li><\/ul><p><em>Explorez la <a href=\"https:\/\/smcconsulting.be\/halo-itsm-licensing-cost-breakdown\/\" target=\"_blank\" rel=\"noopener\">ventilation compl\u00e8te des co\u00fbts de licence<\/a> HaloITSM pour comprendre la valeur incluse.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5540c44 elementor-widget elementor-widget-heading\" data-id=\"5540c44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aper\u00e7u du processus de migration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3de2c8 elementor-widget elementor-widget-text-editor\" data-id=\"e3de2c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une <a href=\"https:\/\/www.smcconsulting.be\/fr\/migration-de-freshservice-vers-haloitsm\/\"><strong>migration structur\u00e9e de Freshservice vers HaloITSM<\/strong><\/a> minimise les risques pour l\u2019entreprise et garantit une transition ma\u00eetris\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73c2719 elementor-widget elementor-widget-heading\" data-id=\"73c2719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9tapes de la migration\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09c10b3 elementor-widget elementor-widget-text-editor\" data-id=\"09c10b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><strong>\u00c9valuation initiale :<\/strong> D\u00e9finir les exigences commerciales et techniques (<a href=\"https:\/\/smcconsulting.be\/itsm-vendor-evaluation-criteria-guide\/\" target=\"_blank\" rel=\"noopener\">crit\u00e8res d&rsquo;\u00e9valuation des fournisseurs ITSM<\/a>).<\/li>\n<li><strong>Mapping des donn\u00e9es :<\/strong> Aligner les champs de donn\u00e9es des tickets, des actifs et des utilisateurs de Freshservice avec leurs \u00e9quivalents HaloITSM, en utilisant des outils d&rsquo;export\/import (<a href=\"https:\/\/www.peerspot.com\/products\/comparisons\/freshservice_vs_haloitsm\" target=\"_blank\" rel=\"noopener\">conseils de migration PeerSpot<\/a>).<\/li>\n<li><strong>Refonte des workflows :<\/strong> Impliquer les propri\u00e9taires de processus et les responsables informatiques pour aligner les nouveaux workflows sur les besoins de l&rsquo;entreprise.<\/li>\n<li><strong>Tests par \u00e9tapes :<\/strong> Tester les migrations par phases ; valider les donn\u00e9es r\u00e9elles et les utilisateurs r\u00e9els.<\/li>\n<li><strong>Formation et int\u00e9gration :<\/strong> Guider les utilisateurs sur la nouvelle interface et les fonctionnalit\u00e9s de HaloITSM. <a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-outil-de-gestion-des-services-informatiques\/\" target=\"_blank\" rel=\"noopener\">Aper\u00e7u d\u00e9taill\u00e9 de la formation ici<\/a>.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cc6140 icon-box-vertical-align-center content-align-left icon-vertical-align-start elementor-widget elementor-widget-the7_image_box_widget\" data-id=\"8cc6140\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_image_box_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"the7-box-wrapper the7-elementor-widget the7_image_box_widget-8cc6140\">\t\t\t<div class=\"box-content-wrapper\">\n\t\t\t\t\n\t\t\t\t<div class=\"box-content\">\n\t\t\t\t\t<div class=\"box-description\">\"Les migrations r\u00e9ussies reposent sur la documentation, l'engagement des parties prenantes et des tests approfondis en conditions r\u00e9elles.\"<\/div>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f918fd elementor-widget elementor-widget-heading\" data-id=\"4f918fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comparaison : migration de Freshservice vers HaloITSM vs. Alternatives<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f79aa2a elementor-widget elementor-widget-text-editor\" data-id=\"f79aa2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLors de l\u2019\u00e9valuation d\u2019une <a href=\"https:\/\/smcconsulting.be\/halo-itsm-vs-servicenow-features\/\" target=\"_blank\" rel=\"noopener\">alternative<\/a> \u00e0 la <a href=\"https:\/\/www.smcconsulting.be\/fr\/migration-de-freshservice-vers-haloitsm\/\" rel=\"noopener\">migration de Freshservice vers HaloITSM<\/a>, les responsables informatiques comparent g\u00e9n\u00e9ralement ServiceNow, Jira et Ivanti \u2014 en notant que chaque plateforme pr\u00e9sente des compromis en termes de fonctionnalit\u00e9s, de complexit\u00e9 et de co\u00fbt.\n<ul>\n \t<li><strong>ServiceNow :<\/strong> Offre une grande \u00e9volutivit\u00e9, mais aussi un co\u00fbt et une complexit\u00e9 \u00e9lev\u00e9s. <a href=\"https:\/\/smcconsulting.be\/halo-itsm-vs-servicenow-features\/\" target=\"_blank\" rel=\"noopener\">Comparez les fonctionnalit\u00e9s\/co\u00fbts ici<\/a>.<\/li>\n \t<li><strong>Jira &amp; Ivanti :<\/strong> Plus polyvalents et moins robustes pour l&rsquo;ITSM natif, n\u00e9cessitant souvent des modules compl\u00e9mentaires co\u00fbteux pour une couverture compl\u00e8te.<\/li>\n \t<li><strong>HaloITSM :<\/strong> Offre plus de valeur dans son niveau de base avec la plupart des capacit\u00e9s ITSM incluses (voir <a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\">analyse des prix<\/a>).<\/li>\n<\/ul>\nPour des comparaisons directes c\u00f4te \u00e0 c\u00f4te, consultez <a href=\"https:\/\/www.trustradius.com\/compare-products\/freshservice-vs-haloitsm\" target=\"_blank\" rel=\"noopener\">TrustRadius<\/a>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66dfc14 elementor-widget elementor-widget-heading\" data-id=\"66dfc14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Freshservice vs. HaloITSM : une comparaison d\u00e9taill\u00e9e<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a728ae elementor-widget elementor-widget-text-editor\" data-id=\"2a728ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLe tableau ci-dessous clarifie les diff\u00e9rences pratiques dans la comparaison de la <a href=\"https:\/\/www.smcconsulting.be\/fr\/migration-de-freshservice-vers-haloitsm\/\" rel=\"noopener\">migration de Freshservice vers HaloITSM<\/a> :\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-375588e uael-header-sticky-no uael-border-yes elementor-widget elementor-widget-uael-table\" data-id=\"375588e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div itemscope class=\"uael-table-wrapper\" itemtype=\"http:\/\/schema.org\/Table\">\n\t\t<table id=\"uael-table-id-375588e\" class=\"uael-text-break uael-column-rules uael-table\" data-sort-table=\"no\" data-show-entry=\"no\" data-searchable=\"no\" data-responsive=\"no\">\n\t\t\t\t<thead>\n\t\t\t\t\t\t\t\t\t\t<tr class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<th data-sort=\"0\" class=\"sort-this elementor-repeater-item-6f66aa1 uael-table-col uael-table-head-cell-text\" scope=\"col\">\n\t\t\t\t\t\t\t<span class=\"sort-style\">\n\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Domaine fonctionnel<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t<th data-sort=\"1\" class=\"sort-this elementor-repeater-item-76c8f63 uael-table-col uael-table-head-cell-text\" scope=\"col\">\n\t\t\t\t\t\t\t<span class=\"sort-style\">\n\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Freshservice <\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t<th data-sort=\"2\" class=\"sort-this elementor-repeater-item-e05269f uael-table-col uael-table-head-cell-text\" scope=\"col\">\n\t\t\t\t\t\t\t<span class=\"sort-style\">\n\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">HaloITSM<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t<\/thead>\n\t\t\t\t<tbody>\n\t\t\t<!-- ROWS -->\n\t\t\t\t\t\t\t\t\t\t<tr data-entry=\"1\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-d19084f\" data-title=\"Domaine fonctionnel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Personnalisation<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-d22bb49\" data-title=\"Freshservice \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Flux de travail\/tableaux de bord limit\u00e9s<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-d53a571\" data-title=\"HaloITSM\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Tableaux de bord\/flux de travail \u00e9tendus<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"2\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-2ee326a\" data-title=\"Domaine fonctionnel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Int\u00e9grations<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-703adbe\" data-title=\"Freshservice \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Outils informatiques standard<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-3f7ff6c\" data-title=\"HaloITSM\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Slack, Office 365, Okta, et plus<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"3\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-8117909\" data-title=\"Domaine fonctionnel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Facilit\u00e9 d'utilisation et d\u00e9ploiement<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-dc50fd5\" data-title=\"Freshservice \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Intuitif, configuration rapide<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-26091cf\" data-title=\"HaloITSM\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Puissant, d\u00e9ploiement plus long<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"4\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-47c486a\" data-title=\"Domaine fonctionnel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Support client<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-fe345a0\" data-title=\"Freshservice \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Bonnes \u00e9valuations, r\u00e9actif<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-1f088eb\" data-title=\"HaloITSM\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Proactif, hautement \u00e9valu\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"5\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-600aab0\" data-title=\"Domaine fonctionnel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Reporting et analyses<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-03d55ca\" data-title=\"Freshservice \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Basique\/interm\u00e9diaire<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-533380c\" data-title=\"HaloITSM\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Niveau entreprise, avanc\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"6\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-1910367\" data-title=\"Domaine fonctionnel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\">Tarifs<\/a><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-dbb0236\" data-title=\"Freshservice \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Plus bas, plus de modules compl\u00e9mentaires<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-66622b4\" data-title=\"HaloITSM\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Plus \u00e9lev\u00e9, la plupart des fonctionnalit\u00e9s incluses<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"7\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-2b87b95\" data-title=\"Domaine fonctionnel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Gestion des ressources<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-49fe1c5\" data-title=\"Freshservice \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Port\u00e9e limit\u00e9e<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-b47c01a\" data-title=\"HaloITSM\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Align\u00e9 ITIL, avanc\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"8\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-6045241\" data-title=\"Domaine fonctionnel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Automatisation et IA<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-68a1bef\" data-title=\"Freshservice \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">G\u00e9n\u00e9ralis\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-6c36fa3\" data-title=\"HaloITSM\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Ax\u00e9 ITIL, robuste<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t<\/tbody>\n\t<\/table>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0319886 elementor-widget elementor-widget-text-editor\" data-id=\"0319886\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPour une analyse plus approfondie, visitez <a href=\"https:\/\/www.peerspot.com\/products\/comparisons\/freshservice_vs_haloitsm\" target=\"_blank\" rel=\"noopener\">PeerSpot<\/a>, <a href=\"https:\/\/slashdot.org\/software\/comparison\/Freshservice-vs-HaloITSM\/\" target=\"_blank\" rel=\"noopener\">Slashdot<\/a>, et la <a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\">comparaison des prix<\/a>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67015ee elementor-widget elementor-widget-heading\" data-id=\"67015ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Diff\u00e9rences de tarification<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84c1973 elementor-widget elementor-widget-text-editor\" data-id=\"84c1973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Comparer la <a href=\"https:\/\/www.smcconsulting.be\/fr\/migration-de-freshservice-vers-haloitsm\/\" rel=\"noopener\">tarification de la migration de Freshservice vers HaloITSM<\/a> est vital pour la budg\u00e9tisation et la s\u00e9lection du fournisseur.<\/p><ul><li><strong>Freshservice :<\/strong> 19-99 $\/utilisateur\/mois selon le niveau ; suppl\u00e9ment pour les modules avanc\u00e9s et les extensions. (<a href=\"https:\/\/blog.invgate.com\/help-desk-software\" target=\"_blank\" rel=\"noopener\">InvGate<\/a>)<\/li><li><strong>HaloITSM :<\/strong> Plus \u00e9lev\u00e9 au d\u00e9part, la plupart des modules essentiels inclus ; les associations caritatives et l&rsquo;\u00e9ducation b\u00e9n\u00e9ficient de 15 % de r\u00e9duction. (<a href=\"https:\/\/www.trustradius.com\/compare-products\/freshservice-vs-haloitsm\" target=\"_blank\" rel=\"noopener\">TrustRadius<\/a>)<\/li><\/ul><p><em>Pour une analyse d\u00e9cisive du TCO, consultez le <a href=\"https:\/\/smcconsulting.be\/halo-itsm-licensing-cost-breakdown\/\" target=\"_blank\" rel=\"noopener\">guide des co\u00fbts HaloITSM<\/a>.<\/em><\/p><p><strong>Point cl\u00e9 sur la valeur :<\/strong> Bien que HaloITSM soit souvent plus cher au d\u00e9part, moins d&rsquo;extensions et de fonctionnalit\u00e9s group\u00e9es se traduisent g\u00e9n\u00e9ralement par des \u00e9conomies \u00e0 long terme et une efficacit\u00e9 op\u00e9rationnelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54128f8 elementor-widget elementor-widget-heading\" data-id=\"54128f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Migration de Freshservice vers HaloITSM vs. Halo ITSM\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e68279 elementor-widget elementor-widget-text-editor\" data-id=\"4e68279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUne certaine confusion existe entre <em>HaloITSM<\/em> et <em>Halo ITSM<\/em> ; les deux font r\u00e9f\u00e9rence au m\u00eame produit sous-jacent mais peuvent concerner des options cloud vs. sur site ou des s\u00e9lections de modules.\n<ul>\n \t<li><strong>V\u00e9rifiez toujours<\/strong> le mod\u00e8le de d\u00e9ploiement, la liste des modules et l&rsquo;\u00e9dition de <a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\">tarification<\/a> lors de la signature d&rsquo;un nouveau contrat.<\/li>\n \t<li>Pour des informations produit faisant autorit\u00e9, consultez la <a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-outil-de-gestion-des-services-informatiques\/\" target=\"_blank\" rel=\"noopener\">page principale HaloITSM<\/a>.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd18ba5 elementor-widget elementor-widget-heading\" data-id=\"fd18ba5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment effectuer la transition : liste de contr\u00f4le et calendrier<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94934cb elementor-widget elementor-widget-text-editor\" data-id=\"94934cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUn plan de migration robuste rend votre <a href=\"https:\/\/www.peerspot.com\/products\/comparisons\/freshservice_vs_haloitsm\" target=\"_blank\" rel=\"noopener\">passage de Freshservice \u00e0 HaloITSM<\/a> fluide et maintient l&rsquo;engagement des utilisateurs.\n<ul>\n<li><strong>D\u00e9finir la port\u00e9e et les objectifs<\/strong> (1-2 semaines) : Identifier les donn\u00e9es et workflows essentiels pour la migration.<\/li>\n<li><strong>Mapper les donn\u00e9es et configurer les workflows<\/strong> (2-4 semaines) : Transformer les tickets, les actifs, les utilisateurs ; construire dans HaloITSM.<\/li>\n<li><strong>Migration d&rsquo;essai\/tests<\/strong> (1-2 semaines) : Piloter un sous-ensemble ; recueillir et appliquer les retours.<\/li>\n<li><strong>Mise en production compl\u00e8te et formation des utilisateurs<\/strong> (1 semaine) : Migrer les donn\u00e9es restantes, tenir des sessions d&rsquo;int\u00e9gration. <a href=\"https:\/\/www.smcconsulting.be\/fr\/portail-libre-service\/\" target=\"_blank\" rel=\"noopener\">Ressources de formation en libre-service<\/a>.<\/li>\n<li><strong>Support\/surveillance continus<\/strong> : Traiter les probl\u00e8mes initiaux et recueillir les retours des utilisateurs.<\/li>\n<\/ul>\n<em>Les migrations typiques prennent 4-8 semaines selon la taille et la complexit\u00e9 de l&rsquo;environnement.<\/em>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c38112 elementor-widget elementor-widget-heading\" data-id=\"4c38112\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9fis potentiels et comment les surmonter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-239bd57 elementor-widget elementor-widget-text-editor\" data-id=\"239bd57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><strong>Risques de mapping des donn\u00e9es :<\/strong> Utiliser un mapping robuste et une validation d&rsquo;\u00e9chantillon pour d\u00e9tecter t\u00f4t les potentielles incompatibilit\u00e9s de donn\u00e9es. En savoir plus sur les <a href=\"\" target=\"_blank\" rel=\"noopener\">meilleures pratiques de mapping des actifs<\/a>. <\/li>\n<li><strong>Workflows complexes :<\/strong> Reconcevoir les flux avec l&rsquo;engagement des parties prenantes et une documentation d\u00e9taill\u00e9e.<\/li>\n<li><strong>R\u00e9sistance des utilisateurs :<\/strong> Contrer les pr\u00e9occupations via des d\u00e9monstrations, des ateliers et une int\u00e9gration d\u00e9taill\u00e9e.<\/li>\n<li><strong>Minimiser les temps d&rsquo;arr\u00eat :<\/strong> Planifier la bascule pendant les p\u00e9riodes de faible activit\u00e9, maintenir un plan de retour en arri\u00e8re.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b326016 elementor-widget elementor-widget-heading\" data-id=\"b326016\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4aa821 faq-ITSM elementor-widget elementor-widget-accordion\" data-id=\"a4aa821\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1721\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1721\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Toutes les donn\u00e9es Freshservice peuvent-elles \u00eatre migr\u00e9es vers HaloITSM ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1721\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1721\"><p>La plupart des donn\u00e9es essentielles\u2014y compris les tickets, les actifs et les utilisateurs\u2014peuvent \u00eatre migr\u00e9es, mais certains champs personnalis\u00e9s peuvent n\u00e9cessiter un mapping manuel. Voir <a href=\"https:\/\/www.peerspot.com\/products\/comparisons\/freshservice_vs_haloitsm\" target=\"_blank\" rel=\"noopener\">PeerSpot<\/a> et <a href=\"https:\/\/www.trustradius.com\/compare-products\/freshservice-vs-haloitsm\" target=\"_blank\" rel=\"noopener\">TrustRadius<\/a> pour des exemples. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1722\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1722\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quel temps d'arr\u00eat doit-on pr\u00e9voir pendant la migration ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1722\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1722\"><p>Avec une planification par \u00e9tapes et des tests en parall\u00e8le, de nombreuses organisations atteignent un temps d&rsquo;arr\u00eat faible\u2014parfois proche de z\u00e9ro. R\u00e9f\u00e9rence : <a href=\"https:\/\/www.trustradius.com\/compare-products\/freshservice-vs-haloitsm\" target=\"_blank\" rel=\"noopener\">TrustRadius<\/a> <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1723\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1723\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">HaloITSM est-il plus cher que Freshservice ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1723\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1723\"><p>L&rsquo;investissement initial de HaloITSM est plus \u00e9lev\u00e9, mais le total des fonctionnalit\u00e9s group\u00e9es peut compenser les d\u00e9penses futures en extensions. Consultez les <a href=\"https:\/\/smcconsulting.be\/halo-itsm-licensing-cost-breakdown\/\" target=\"_blank\" rel=\"noopener\">ventilations des co\u00fbts<\/a> pour plus de d\u00e9tails. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1724\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1724\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Y a-t-il des risques \u00e0 changer de plateforme ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1724\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1724\"><p>Les principaux risques de migration\u2014perte de donn\u00e9es, mauvaise configuration des workflows, perturbation des utilisateurs\u2014peuvent \u00eatre minimis\u00e9s avec une planification granulaire, de la documentation et une validation par phases.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Toutes les donn\\u00e9es Freshservice peuvent-elles \\u00eatre migr\\u00e9es vers HaloITSM ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>La plupart des donn\\u00e9es essentielles\\u2014y compris les tickets, les actifs et les utilisateurs\\u2014peuvent \\u00eatre migr\\u00e9es, mais certains champs personnalis\\u00e9s peuvent n\\u00e9cessiter un mapping manuel. Voir <a href=\\\"https:\\\/\\\/www.peerspot.com\\\/products\\\/comparisons\\\/freshservice_vs_haloitsm\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">PeerSpot<\\\/a> et <a href=\\\"https:\\\/\\\/www.trustradius.com\\\/compare-products\\\/freshservice-vs-haloitsm\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">TrustRadius<\\\/a> pour des exemples. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Quel temps d'arr\\u00eat doit-on pr\\u00e9voir pendant la migration ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Avec une planification par \\u00e9tapes et des tests en parall\\u00e8le, de nombreuses organisations atteignent un temps d&rsquo;arr\\u00eat faible\\u2014parfois proche de z\\u00e9ro. R\\u00e9f\\u00e9rence : <a href=\\\"https:\\\/\\\/www.trustradius.com\\\/compare-products\\\/freshservice-vs-haloitsm\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">TrustRadius<\\\/a> <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"HaloITSM est-il plus cher que Freshservice ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>L&rsquo;investissement initial de HaloITSM est plus \\u00e9lev\\u00e9, mais le total des fonctionnalit\\u00e9s group\\u00e9es peut compenser les d\\u00e9penses futures en extensions. Consultez les <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-licensing-cost-breakdown\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">ventilations des co\\u00fbts<\\\/a> pour plus de d\\u00e9tails. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Y a-t-il des risques \\u00e0 changer de plateforme ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Les principaux risques de migration\\u2014perte de donn\\u00e9es, mauvaise configuration des workflows, perturbation des utilisateurs\\u2014peuvent \\u00eatre minimis\\u00e9s avec une planification granulaire, de la documentation et une validation par phases.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-511b604 elementor-widget elementor-widget-heading\" data-id=\"511b604\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dff58ef elementor-widget elementor-widget-text-editor\" data-id=\"dff58ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La migration de Freshservice vers HaloITSM offre aux organisations informatiques une <strong>personnalisation avanc\u00e9e, des int\u00e9grations plus profondes et des rapports de niveau entreprise<\/strong>. Bien que la transition exige une planification et un co\u00fbt initial plus \u00e9lev\u00e9, les gains d&rsquo;efficacit\u00e9 ITSM \u00e0 long terme, l&rsquo;automatisation et l&rsquo;analyse s&rsquo;av\u00e8rent souvent tr\u00e8s rentables pour les entreprises tourn\u00e9es vers l&rsquo;avenir. <\/p><p><em>\u00c9valuez vos lacunes ITSM existantes, impliquez les parties prenantes cl\u00e9s et connectez-vous avec l&rsquo;\u00e9quipe HaloITSM pour une <a href=\"https:\/\/www.smcconsulting.be\/fr\/demo-haloitsm\/\" target=\"_blank\" rel=\"noopener\">d\u00e9monstration<\/a> de plateforme personnalis\u00e9e et une discussion sur la pr\u00e9paration \u00e0 la migration.<\/em><\/p><ul><li>Approfondissez votre recherche avec les <a href=\"#\" target=\"_blank\" rel=\"noopener\">Meilleures pratiques pour la migration de plateforme ITSM<\/a> et les <a href=\"#\" target=\"_blank\" rel=\"noopener\">Meilleures plateformes ITSM pour 2024<\/a>.<\/li><li>Utilisez les avis du secteur : <a href=\"https:\/\/www.peerspot.com\/products\/comparisons\/freshservice_vs_haloitsm\" target=\"_blank\" rel=\"noopener\">PeerSpot<\/a>, <a href=\"https:\/\/www.trustradius.com\/compare-products\/freshservice-vs-haloitsm\" target=\"_blank\" rel=\"noopener\">TrustRadius<\/a>, <a href=\"https:\/\/blog.invgate.com\/help-desk-software\" target=\"_blank\" rel=\"noopener\">InvGate<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pr\u00eat pour la migration de Freshservice vers HaloITSM ? 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cl\\u00e9s\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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indisponibles ou complexes dans Freshservice.<\\\/li>\\n    <li><strong>Les organisations migrent de Freshservice vers HaloITSM<\\\/strong> pour des analyses plus \\u00e9tendues, une meilleure gestion des actifs et des fonctionnalit\\u00e9s ITSM int\\u00e9gr\\u00e9es. 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Ce processus permet aux organisations d'obtenir une meilleure personnalisation, des int\\u00e9grations plus riches et des analyses avanc\\u00e9es. \\u00c0 mesure que les besoins informatiques \\u00e9voluent en 2025 et au-del\\u00e0, davantage d'entreprises poursuivent cette transition pour une base de service d'assistance plus solide et plus adaptable.  <\\\/p><p>\\u00ab <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/migration-de-freshservice-vers-haloitsm\\\/\\\">La migration de Freshservice vers HaloITSM<\\\/a> \\u00bb signifie sp\\u00e9cifiquement le transfert des \\u00e9l\\u00e9ments cl\\u00e9s de l\\u2019ITSM \\u2014 tels que les dossiers d\\u2019incidents, les demandes de services, les automatisations, les registres d\\u2019actifs et la logique de flux de travail \\u2014 pour tirer parti des capacit\\u00e9s avanc\\u00e9es de HaloITSM et d\\u2019un support informatique tourn\\u00e9 vers 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accrus.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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moteurs de la migration depuis Freshservice\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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Cela cr\\u00e9e des goulots d'\\u00e9tranglement lorsque les \\u00e9quipes s'agrandissent ou demandent une automatisation plus granulaire. (<a href=\\\"https:\\\/\\\/www.peerspot.com\\\/products\\\/comparisons\\\/freshservice_vs_haloitsm\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">PeerSpot<\\\/a> ; <a href=\\\"https:\\\/\\\/blog.invgate.com\\\/help-desk-software\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">InvGate<\\\/a>)<\\\/li><li><strong>Exigences d'int\\u00e9gration :<\\\/strong> <span style=\\\"font-size: 18px;\\\">Les op\\u00e9rations informatiques modernes n\\u00e9cessitent de larges int\\u00e9grations tierces ; <a href=\\\"https:\\\/\\\/www.peerspot.com\\\/products\\\/comparisons\\\/freshservice_vs_haloitsm\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">HaloITSM<\\\/a> inclut Slack, Office 365 et Okta pr\\u00eats \\u00e0 l'emploi, tandis que Freshservice est plus limit\\u00e9. (<a href=\\\"https:\\\/\\\/slashdot.org\\\/software\\\/comparison\\\/Freshservice-vs-HaloITSM\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Slashdot<\\\/a>)<\\\/span><\\\/li><li><strong>Analyses et rapports :<\\\/strong> La plateforme HaloITSM fournit des <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">rapports automatis\\u00e9s du service d'assistance Halo<\\\/a> et des tableaux de bord puissants non disponibles dans les niveaux standard de Freshservice.<\\\/li><\\\/ul><p>*Conseil : Documentez les points probl\\u00e9matiques actuels et les exigences ITSM avant la migration. Les <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/itsm-vendor-evaluation-criteria-guide\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM<\\\/a> offrent une approche \\u00e9tape par \\u00e9tape pour cette pr\\u00e9paration vitale.* <\\\/p><p><strong>Pr\\u00eat \\u00e0 en savoir plus ?<\\\/strong> Consultez les comparaisons d'experts : <a href=\\\"https:\\\/\\\/www.peerspot.com\\\/products\\\/comparisons\\\/freshservice_vs_haloitsm\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">PeerSpot<\\\/a>, <a href=\\\"https:\\\/\\\/blog.invgate.com\\\/help-desk-software\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">InvGate<\\\/a> et <a href=\\\"https:\\\/\\\/slashdot.org\\\/software\\\/comparison\\\/Freshservice-vs-HaloITSM\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Slashdot<\\\/a>.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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d'automatisation complexe, des cha\\u00eenes d'approbation personnalisables et une conception de flux de travail que Freshservice peine \\u00e0 fournir. <em>Consultez les capacit\\u00e9s d\\u00e9taill\\u00e9es dans les <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">outils de d\\u00e9couverte d'actifs Halo ITSM<\\\/a>.<\\\/em><\\\/li><li><strong>\\u00c9cosyst\\u00e8me d'int\\u00e9gration :<\\\/strong> Connectez-vous facilement avec Slack, Office 365, Okta et d'autres plateformes pr\\u00eates \\u00e0 l'emploi\\u2014acc\\u00e9l\\u00e9rant les efforts de collaboration et de conformit\\u00e9.<\\\/li><li><strong>Gestion compl\\u00e8te des actifs et de la configuration :<\\\/strong> Modules enti\\u00e8rement align\\u00e9s ITIL avec fonctionnalit\\u00e9s de suivi des actifs et CMDB non disponibles nativement dans Freshservice.<\\\/li><li><strong>Reporting et libre-service sup\\u00e9rieurs :<\\\/strong> B\\u00e9n\\u00e9ficiez d'un portail libre-service avanc\\u00e9 (<a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/portail-libre-service\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">voir comment<\\\/a>) et d'une gestion robuste des incidents (<a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/incidents-itsm\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">gestion des incidents<\\\/a>).<\\\/li><\\\/ul><p><em>Explorez la <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-licensing-cost-breakdown\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">ventilation compl\\u00e8te des co\\u00fbts de licence<\\\/a> HaloITSM pour comprendre la valeur incluse.<\\\/em><\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 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de la migration\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"header_size\":\"h3\",\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"09b52ba\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"b98c6f4\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"09c10b3\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n<li><strong>\\u00c9valuation initiale :<\\\/strong> D\\u00e9finir les exigences commerciales et techniques (<a href=\\\"https:\\\/\\\/smcconsulting.be\\\/itsm-vendor-evaluation-criteria-guide\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM<\\\/a>).<\\\/li>\\n<li><strong>Mapping des donn\\u00e9es :<\\\/strong> Aligner les champs de donn\\u00e9es des tickets, des actifs et des utilisateurs de Freshservice avec leurs \\u00e9quivalents HaloITSM, en utilisant des outils d'export\\\/import (<a href=\\\"https:\\\/\\\/www.peerspot.com\\\/products\\\/comparisons\\\/freshservice_vs_haloitsm\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">conseils de migration PeerSpot<\\\/a>).<\\\/li>\\n<li><strong>Refonte des workflows :<\\\/strong> Impliquer les propri\\u00e9taires de processus et les responsables informatiques pour aligner les nouveaux workflows sur les besoins de l'entreprise.<\\\/li>\\n<li><strong>Tests par \\u00e9tapes :<\\\/strong> Tester les migrations par phases ; valider les donn\\u00e9es r\\u00e9elles et les utilisateurs r\\u00e9els.<\\\/li>\\n<li><strong>Formation et int\\u00e9gration :<\\\/strong> Guider les utilisateurs sur la nouvelle interface et les fonctionnalit\\u00e9s de HaloITSM. <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/haloitsm-outil-de-gestion-des-services-informatiques\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Aper\\u00e7u d\\u00e9taill\\u00e9 de la formation ici<\\\/a>.<\\\/li>\\n<\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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Alternatives\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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informatiques comparent g\\u00e9n\\u00e9ralement ServiceNow, Jira et Ivanti \\u2014 en notant que chaque plateforme pr\\u00e9sente des compromis en termes de fonctionnalit\\u00e9s, de complexit\\u00e9 et de co\\u00fbt.\\n<ul>\\n \\t<li><strong>ServiceNow :<\\\/strong> Offre une grande \\u00e9volutivit\\u00e9, mais aussi un co\\u00fbt et une complexit\\u00e9 \\u00e9lev\\u00e9s. <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-vs-servicenow-features\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Comparez les fonctionnalit\\u00e9s\\\/co\\u00fbts ici<\\\/a>.<\\\/li>\\n \\t<li><strong>Jira &amp; Ivanti :<\\\/strong> Plus polyvalents et moins robustes pour l'ITSM natif, n\\u00e9cessitant souvent des modules compl\\u00e9mentaires co\\u00fbteux pour une couverture compl\\u00e8te.<\\\/li>\\n \\t<li><strong>HaloITSM :<\\\/strong> Offre plus de valeur dans son niveau de base avec la plupart des capacit\\u00e9s ITSM incluses (voir <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/tarification-haloitsm\\\/\\\">analyse des prix<\\\/a>).<\\\/li>\\n<\\\/ul>\\nPour des comparaisons directes c\\u00f4te \\u00e0 c\\u00f4te, consultez <a href=\\\"https:\\\/\\\/www.trustradius.com\\\/compare-products\\\/freshservice-vs-haloitsm\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">TrustRadius<\\\/a>.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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vs. HaloITSM : une comparaison d\\u00e9taill\\u00e9e\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"35ef78c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"2fb035d\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"2a728ae\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Le tableau ci-dessous clarifie les diff\\u00e9rences pratiques dans la comparaison de la <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/migration-de-freshservice-vers-haloitsm\\\/\\\" rel=\\\"noopener\\\">migration de Freshservice vers HaloITSM<\\\/a> 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long\",\"_id\":\"26091cf\"},{\"content_type\":\"row\",\"_id\":\"bc2e7d2\"},{\"cell_text\":\"Support client\",\"_id\":\"47c486a\"},{\"cell_text\":\"Bonnes \\u00e9valuations, r\\u00e9actif\",\"_id\":\"fe345a0\"},{\"cell_text\":\"Proactif, hautement \\u00e9valu\\u00e9\",\"_id\":\"1f088eb\"},{\"content_type\":\"row\",\"_id\":\"30ff809\"},{\"cell_text\":\"Reporting et analyses\",\"_id\":\"600aab0\"},{\"cell_text\":\"Basique\\\/interm\\u00e9diaire\",\"_id\":\"03d55ca\"},{\"cell_text\":\"Niveau entreprise, avanc\\u00e9\",\"_id\":\"533380c\"},{\"content_type\":\"row\",\"_id\":\"74269e4\"},{\"cell_text\":\"<a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/tarification-haloitsm\\\/\\\">Tarifs<\\\/a>\",\"_id\":\"1910367\"},{\"cell_text\":\"Plus bas, plus de modules compl\\u00e9mentaires\",\"_id\":\"dbb0236\"},{\"cell_text\":\"Plus \\u00e9lev\\u00e9, la plupart des fonctionnalit\\u00e9s incluses\",\"_id\":\"66622b4\"},{\"_id\":\"4c90a70\",\"content_type\":\"row\"},{\"_id\":\"2b87b95\",\"cell_text\":\"Gestion des ressources\"},{\"cell_text\":\"Port\\u00e9e limit\\u00e9e\",\"_id\":\"49fe1c5\"},{\"cell_text\":\"Align\\u00e9 ITIL, avanc\\u00e9\",\"_id\":\"b47c01a\"},{\"_id\":\"73b637e\",\"content_type\":\"row\"},{\"_id\":\"6045241\",\"cell_text\":\"Automatisation et IA\"},{\"cell_text\":\"G\\u00e9n\\u00e9ralis\\u00e9\",\"_id\":\"68a1bef\"},{\"cell_text\":\"Ax\\u00e9 ITIL, robuste\",\"_id\":\"6c36fa3\"}],\"search_text\":\"Rechercher :\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"81c4aef\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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tarification\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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pour les modules avanc\\u00e9s et les extensions. (<a href=\\\"https:\\\/\\\/blog.invgate.com\\\/help-desk-software\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">InvGate<\\\/a>)<\\\/li><li><strong>HaloITSM :<\\\/strong> Plus \\u00e9lev\\u00e9 au d\\u00e9part, la plupart des modules essentiels inclus ; les associations caritatives et l'\\u00e9ducation b\\u00e9n\\u00e9ficient de 15 % de r\\u00e9duction. (<a href=\\\"https:\\\/\\\/www.trustradius.com\\\/compare-products\\\/freshservice-vs-haloitsm\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">TrustRadius<\\\/a>)<\\\/li><\\\/ul><p><em>Pour une analyse d\\u00e9cisive du TCO, consultez le <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-licensing-cost-breakdown\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">guide des co\\u00fbts HaloITSM<\\\/a>.<\\\/em><\\\/p><p><strong>Point cl\\u00e9 sur la valeur :<\\\/strong> Bien que HaloITSM soit souvent plus cher au d\\u00e9part, moins d'extensions et de fonctionnalit\\u00e9s group\\u00e9es se traduisent g\\u00e9n\\u00e9ralement par des \\u00e9conomies \\u00e0 long terme et une efficacit\\u00e9 op\\u00e9rationnelle.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"6bcdf21\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"b738f7c\"}],\"link_color\":\"#192BC2\",\"link_hover_color\":\"#4399A9\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"54128f8\",\"elType\":\"widget\",\"settings\":{\"title\":\"Migration de Freshservice vers HaloITSM vs. Halo ITSM\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"9c5189c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"35333ba\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"4e68279\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Une certaine confusion existe entre <em>HaloITSM<\\\/em> et <em>Halo ITSM<\\\/em> ; les deux font r\\u00e9f\\u00e9rence au m\\u00eame produit sous-jacent mais peuvent concerner des options cloud vs. sur site ou des s\\u00e9lections de modules.\\n<ul>\\n \\t<li><strong>V\\u00e9rifiez toujours<\\\/strong> le mod\\u00e8le de d\\u00e9ploiement, la liste des modules et l'\\u00e9dition de <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/tarification-haloitsm\\\/\\\">tarification<\\\/a> lors de la signature d'un nouveau contrat.<\\\/li>\\n \\t<li>Pour des informations produit faisant autorit\\u00e9, consultez la <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/haloitsm-outil-de-gestion-des-services-informatiques\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">page principale HaloITSM<\\\/a>.<\\\/li>\\n<\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"6bcdf21\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"b738f7c\"}],\"link_color\":\"#192BC2\",\"link_hover_color\":\"#4399A9\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"fd18ba5\",\"elType\":\"widget\",\"settings\":{\"title\":\"Comment effectuer la transition : liste de contr\\u00f4le et calendrier\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"1dd4008\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"67c196b\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"94934cb\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Un plan de migration robuste rend votre <a href=\\\"https:\\\/\\\/www.peerspot.com\\\/products\\\/comparisons\\\/freshservice_vs_haloitsm\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">passage de Freshservice \\u00e0 HaloITSM<\\\/a> fluide et maintient l'engagement des utilisateurs.\\n<ul>\\n<li><strong>D\\u00e9finir la port\\u00e9e et les objectifs<\\\/strong> (1-2 semaines) : Identifier les donn\\u00e9es et workflows essentiels pour la migration.<\\\/li>\\n<li><strong>Mapper les donn\\u00e9es et configurer les workflows<\\\/strong> (2-4 semaines) : Transformer les tickets, les actifs, les utilisateurs ; 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int\\u00e9grations plus profondes et des rapports de niveau entreprise<\\\/strong>. Bien que la transition exige une planification et un co\\u00fbt initial plus \\u00e9lev\\u00e9, les gains d'efficacit\\u00e9 ITSM \\u00e0 long terme, l'automatisation et l'analyse s'av\\u00e8rent souvent tr\\u00e8s rentables pour les entreprises tourn\\u00e9es vers l'avenir. <\\\/p><p><em>\\u00c9valuez vos lacunes ITSM existantes, impliquez les parties prenantes cl\\u00e9s et connectez-vous avec l'\\u00e9quipe HaloITSM pour une <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/demo-haloitsm\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">d\\u00e9monstration<\\\/a> de plateforme personnalis\\u00e9e et une discussion sur la pr\\u00e9paration \\u00e0 la migration.<\\\/em><\\\/p><ul><li>Approfondissez votre recherche avec les <a href=\\\"#\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Meilleures pratiques pour la migration de plateforme ITSM<\\\/a> et les <a href=\\\"#\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Meilleures plateformes ITSM pour 2024<\\\/a>.<\\\/li><li>Utilisez 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