{"id":34684,"date":"2025-08-14T20:54:17","date_gmt":"2025-08-14T18:54:17","guid":{"rendered":"https:\/\/www.smcconsulting.be\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/"},"modified":"2025-11-07T08:08:58","modified_gmt":"2025-11-07T07:08:58","slug":"criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm","status":"publish","type":"post","link":"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/","title":{"rendered":"Crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM : guide 2025 pour choisir le meilleur outil ITSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"34684\" class=\"elementor elementor-34684\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f02fc63 e-flex e-con-boxed e-con e-parent\" data-id=\"3f02fc63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-119f9ad2 elementor-widget elementor-widget-text-editor\" data-id=\"119f9ad2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTemps de lecture estim\u00e9 : 9 minutes\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4afe08fa elementor-widget elementor-widget-heading\" data-id=\"4afe08fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Points cl\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b79aaaf elementor-widget elementor-widget-text-editor\" data-id=\"b79aaaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Les <strong>crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM<\/strong> sont essentiels pour une s\u00e9lection objective et \u00e0 faible risque d&#8217;outils ITSM en 2025, particuli\u00e8rement compte tenu des tendances rapides en mati\u00e8re d&#8217;IA, de cloud et de main-d&#8217;\u0153uvre hybride.<\/li>\n<li>Une approche structur\u00e9e, utilisant des matrices de notation des fournisseurs et des listes de contr\u00f4le, am\u00e9liore directement <strong>l&#8217;alignement commercial<\/strong>, la conformit\u00e9 et le succ\u00e8s de la transformation num\u00e9rique.<\/li>\n<li>Des ressources comme le <a href=\"https:\/\/haloitsm.com\/resources\/\" target=\"_blank\" rel=\"noopener\">mod\u00e8le RFP Halo ITSM<\/a> et le <a href=\"\" target=\"_blank\" rel=\"noopener\">Guide des crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM<\/a> simplifient l&#8217;acquisition et r\u00e9duisent la n\u00e9gligence des exigences critiques.<\/li>\n<li>L&#8217;int\u00e9gration des <a href=\"https:\/\/www.g2.com\/products\/haloitsm\/reviews\" target=\"_blank\" rel=\"noopener\">avis clients Halo ITSM<\/a> et des retours d&#8217;exp\u00e9rience rend votre processus de s\u00e9lection robuste et fond\u00e9 sur des preuves.<\/li>\n<li>Votre \u00e9valuation doit toujours aborder non seulement les fonctionnalit\u00e9s ITSM de base mais aussi <em>l&#8217;int\u00e9gration, l&#8217;automatisation, l&#8217;exp\u00e9rience utilisateur, la conformit\u00e9<\/em> et la qualit\u00e9 r\u00e9elle du support.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ba441bc elementor-widget elementor-widget-heading\" data-id=\"3ba441bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction : le r\u00f4le crucial des crit\u00e8res d'\u00e9valuation des fournisseurs ITSM en 2025<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f34215d elementor-widget elementor-widget-text-editor\" data-id=\"3f34215d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c0 l&#8217;aube de 2025, les organisations font face \u00e0 un paysage dynamique de gestion des services informatiques (ITSM) fa\u00e7onn\u00e9 par les avanc\u00e9es rapides en IA, les solutions cloud natives et les effectifs distribu\u00e9s. La s\u00e9lection de la bonne plateforme ITSM est d\u00e9sormais une d\u00e9cision strat\u00e9gique cruciale, impactant la productivit\u00e9, la conformit\u00e9 et le succ\u00e8s de la transformation num\u00e9rique. Ce <em><a href=\"\" target=\"_blank\" rel=\"noopener\">guide 2025 pour choisir un outil ITSM<\/a><\/em> \u00e9quipe les \u00e9quipes IT, les services d&#8217;approvisionnement et les \u00e9quipes interfonctionnelles d&#8217;une approche \u00e9tape par \u00e9tape pour exploiter les <em>crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM<\/em>. Des processus d&#8217;\u00e9valuation rigoureux aident \u00e0 aligner la technologie avec les besoins commerciaux et \u00e0 att\u00e9nuer les risques pendant l&#8217;acquisition ITSM et le processus RFP.   <\/p><p><strong>Pourquoi les crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM sont-ils importants en 2025 ?<\/strong><br>Les crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM sont essentiels en 2025 car ils aident les organisations \u00e0 \u00e9valuer m\u00e9thodiquement les fournisseurs de logiciels par rapport aux exigences en \u00e9volution, comme l&#8217;adoption de l&#8217;IA, le support du travail \u00e0 distance et les technologies cloud natives, permettant aux \u00e9quipes de s\u00e9lectionner l&#8217;outil ITSM qui stimule le mieux la productivit\u00e9 et la transformation num\u00e9rique.<br>(Source : <a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">CloudNuro<\/a>, <a href=\"https:\/\/www.goworkwize.com\/blog\/itsm-software-buying-guide\" target=\"_blank\" rel=\"noopener\">GoWorkWize<\/a>)<\/p><p>Pour plus d&#8217;informations sur l&#8217;importance de d\u00e9finir et de suivre les crit\u00e8res d&#8217;\u00e9valuation des fournisseurs pour le succ\u00e8s de la plateforme ITSM, vous pouvez consulter <a href=\"\" target=\"_blank\" rel=\"noopener\">cette ressource<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b4be95 elementor-widget elementor-widget-heading\" data-id=\"5b4be95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comprendre les crit\u00e8res d'\u00e9valuation des fournisseurs ITSM : facteurs essentiels et leur importance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3620e8b8 elementor-widget elementor-widget-heading\" data-id=\"3620e8b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Que signifient les \u00ab crit\u00e8res d'\u00e9valuation des fournisseurs ITSM \u00bb ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66f89f82 elementor-widget elementor-widget-text-editor\" data-id=\"66f89f82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM sont des exigences et des m\u00e9triques pr\u00e9d\u00e9finies sp\u00e9cifiques utilis\u00e9es pour \u00e9valuer et comparer les fournisseurs de logiciels ITSM lors de tout processus de s\u00e9lection ou d&#8217;acquisition de solutions ITSM. Ces crit\u00e8res cr\u00e9ent un cadre objectif et reproductible pour les \u00e9quipes g\u00e9rant le processus RFP ITSM ou effectuant l&#8217;analyse des fournisseurs (<a href=\"https:\/\/infraon.io\/blog\/itsm-tool-evaluation-and-selection\/\" target=\"_blank\" rel=\"noopener\">Infraon<\/a>, <a href=\"https:\/\/www.kodiakhub.com\/blog\/vendor-rating-guide\" target=\"_blank\" rel=\"noopener\">KodiakHub<\/a>). <\/p><p>Une approche structur\u00e9e de la notation des fournisseurs (utilisant des listes de contr\u00f4le de crit\u00e8res, une matrice de notation et des \u00e9valuations pond\u00e9r\u00e9es) soutient directement :<\/p><ul><li>Alignement avec les exigences ITSM r\u00e9elles de l&#8217;organisation.<br>Pour une analyse plus approfondie sur l&#8217;alignement des exigences et des crit\u00e8res, consultez <a href=\"\" target=\"_blank\" rel=\"noopener\">ce guide complet<\/a><\/li><li>La responsabilisation dans les d\u00e9cisions d&#8217;acquisition.<\/li><li>La r\u00e9duction des biais de s\u00e9lection.<\/li><li>Une comparaison significative des outils ITSM.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77f9f5d4 elementor-widget elementor-widget-heading\" data-id=\"77f9f5d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quels sont les principaux crit\u00e8res d'\u00e9valuation des fournisseurs ITSM \u00e0 consid\u00e9rer ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51b5413c elementor-widget elementor-widget-text-editor\" data-id=\"51b5413c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM les plus importants comprennent :\n<ul>\n \t<li><strong>Fonctionnalit\u00e9s ITSM de base :<\/strong> Gestion des incidents, des probl\u00e8mes, des changements, catalogue de services.<\/li>\n \t<li><strong>\u00c9volutivit\u00e9 et flexibilit\u00e9 :<\/strong> Capacit\u00e9 \u00e0 s&#8217;adapter \u00e0 vos besoins de services IT et \u00e0 la croissance future.<\/li>\n \t<li><strong>Capacit\u00e9s d&#8217;int\u00e9gration :<\/strong> Connexions natives avec les outils de surveillance, CMDB, gestion des actifs et autres applications m\u00e9tier.<\/li>\n \t<li><strong>Exp\u00e9rience utilisateur et facilit\u00e9 d&#8217;utilisation de l&#8217;interface :<\/strong> L&#8217;outil ITSM est-il intuitif, facile et agr\u00e9able \u00e0 utiliser ?<\/li>\n \t<li><strong>Support de l&#8217;automatisation et de l&#8217;IA :<\/strong> La solution permet-elle des flux de travail modernes et automatis\u00e9s ?<\/li>\n \t<li><strong>Certifications de s\u00e9curit\u00e9\/conformit\u00e9 :<\/strong> Recherchez les accr\u00e9ditations ISO 27001, SOC 2, FedRAMP.<\/li>\n \t<li><strong>Support client et int\u00e9gration :<\/strong> Qualit\u00e9 de la formation des utilisateurs, du support ITSM et des ressources de formation du fournisseur.<\/li>\n \t<li><strong>Co\u00fbt total de possession :<\/strong> Y compris les co\u00fbts de licence, de support, de personnalisation et de maintenance.\n(Sources : <a href=\"https:\/\/infraon.io\/blog\/itsm-tool-evaluation-and-selection\/\" target=\"_blank\" rel=\"noopener\">Infraon<\/a>, <a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">CloudNuro<\/a>, <a href=\"https:\/\/www.kodiakhub.com\/blog\/vendor-rating-guide\" target=\"_blank\" rel=\"noopener\">KodiakHub<\/a>)<\/li>\n<\/ul>\nSi vous travaillez \u00e0 d\u00e9finir votre propre liste personnalis\u00e9e d&#8217;exigences ITSM, <a href=\"\" target=\"_blank\" rel=\"noopener\">ce guide de liste de contr\u00f4le des crit\u00e8res<\/a> fournit des listes pratiques pour s&#8217;assurer que toutes les fonctionnalit\u00e9s critiques sont prises en compte.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29d90e7b elementor-widget elementor-widget-heading\" data-id=\"29d90e7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tableau : exemples de facteurs d'\u00e9valuation des fournisseurs ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61314760 uael-header-sticky-no uael-border-yes elementor-widget elementor-widget-uael-table\" data-id=\"61314760\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div itemscope class=\"uael-table-wrapper\" itemtype=\"http:\/\/schema.org\/Table\">\n\t\t<table id=\"uael-table-id-61314760\" class=\"uael-text-break uael-column-rules uael-table\" data-sort-table=\"no\" data-show-entry=\"no\" data-searchable=\"no\" data-responsive=\"no\">\n\t\t\t\t<thead>\n\t\t\t\t\t\t\t\t\t\t<tr class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<th data-sort=\"0\" class=\"sort-this elementor-repeater-item-6f66aa1 uael-table-col uael-table-head-cell-text\" scope=\"col\">\n\t\t\t\t\t\t\t<span class=\"sort-style\">\n\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Domaine de crit\u00e8res<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t<th data-sort=\"1\" class=\"sort-this elementor-repeater-item-76c8f63 uael-table-col uael-table-head-cell-text\" scope=\"col\">\n\t\t\t\t\t\t\t<span class=\"sort-style\">\n\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">M\u00e9triques d'exemple<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t<\/thead>\n\t\t\t\t<tbody>\n\t\t\t<!-- ROWS -->\n\t\t\t\t\t\t\t\t\t\t<tr data-entry=\"1\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-d19084f\" data-title=\"Domaine de crit\u00e8res\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Fonctionnalit\u00e9s essentielles <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-d22bb49\" data-title=\"M\u00e9triques d&#039;exemple\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Gestion des incidents, gestion des changements, gestion des connaissances<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"2\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-2ee326a\" data-title=\"Domaine de crit\u00e8res\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">\u00c9volutivit\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-703adbe\" data-title=\"M\u00e9triques d&#039;exemple\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Multi-sites, multi-locataires, flux de travail dynamiques<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"3\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-8117909\" data-title=\"Domaine de crit\u00e8res\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Int\u00e9grations<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-dc50fd5\" data-title=\"M\u00e9triques d&#039;exemple\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Connecteurs pr\u00eats \u00e0 l'emploi, API, SSO, Active Directory<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"4\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-47c486a\" data-title=\"Domaine de crit\u00e8res\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Exp\u00e9rience utilisateur<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-fe345a0\" data-title=\"M\u00e9triques d&#039;exemple\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Interface moderne, support mobile, accessibilit\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"5\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-600aab0\" data-title=\"Domaine de crit\u00e8res\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Automatisation\/IA <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-03d55ca\" data-title=\"M\u00e9triques d&#039;exemple\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Routage automatique des tickets, orchestration des flux de travail<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"6\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-1910367\" data-title=\"Domaine de crit\u00e8res\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">S\u00e9curit\u00e9\/conformit\u00e9 <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-dbb0236\" data-title=\"M\u00e9triques d&#039;exemple\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Certifications r\u00e9glementaires, journalisation des audits<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"7\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-90b4781\" data-title=\"Domaine de crit\u00e8res\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Support\/int\u00e9gration<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-a50939f\" data-title=\"M\u00e9triques d&#039;exemple\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Formation, documentation, SLA de support<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr><tr data-entry=\"8\" class=\"uael-table-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-93f8123\" data-title=\"Domaine de crit\u00e8res\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Co\u00fbt<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"uael-table-col uael-table-body-cell-text elementor-repeater-item-cac3e8e\" data-title=\"M\u00e9triques d&#039;exemple\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-table__text-inner\">Licence, support, co\u00fbts cach\u00e9s<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t<\/tbody>\n\t<\/table>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d567fe elementor-widget elementor-widget-text-editor\" data-id=\"2d567fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Ressources faisant autorit\u00e9 :<\/strong>\nPour en savoir plus sur la cr\u00e9ation d&#8217;une <em>liste d&#8217;exigences ITSM<\/em> et l&#8217;utilisation des listes de contr\u00f4le d&#8217;\u00e9valuation RFP, explorez la <a href=\"https:\/\/docs.haloitms.com\/\" target=\"_blank\" rel=\"noopener\">Documentation HaloITSM<\/a> et les <a href=\"https:\/\/www.axelos.com\/certifications\/itil-service-management\" target=\"_blank\" rel=\"noopener\">Fonctionnalit\u00e9s du cadre ITIL<\/a>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2efbbdf5 elementor-widget elementor-widget-heading\" data-id=\"2efbbdf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Guide \u00e9tape par \u00e9tape 2025 : choisir un outil ITSM \u00e0 l'aide des crit\u00e8res d'\u00e9valuation\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-161db760 elementor-widget elementor-widget-text-editor\" data-id=\"161db760\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tS\u00e9lectionner un outil ITSM en 2025 implique de suivre un processus de s\u00e9lection structur\u00e9 bas\u00e9 sur les derni\u00e8res tendances. Voici un guide \u00e9tape par \u00e9tape pour choisir un outil ITSM en 2025 : \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f32bba2 elementor-widget elementor-widget-heading\" data-id=\"3f32bba2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9tape 1 : planification et collecte des exigences\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33bda417 elementor-widget elementor-widget-text-editor\" data-id=\"33bda417\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li><strong>Impliquer les parties prenantes :<\/strong> Recueillir les contributions de l&#8217;IT, des op\u00e9rations, de la s\u00e9curit\u00e9, des RH, des finances.<\/li>\n \t<li><strong>D\u00e9finir les besoins (perspective 2025) :<\/strong> Documenter les objectifs commerciaux\u2014consid\u00e9rer les demandes de travail \u00e0 distance, d&#8217;automatisation et de support cloud natif.<\/li>\n \t<li><strong>Sp\u00e9cifier l&#8217;essentiel vs. le souhaitable :<\/strong> Utiliser une liste de contr\u00f4le des exigences ITSM.<\/li>\n<\/ul>\nPour des conseils sur la compilation des exigences des parties prenantes et leur int\u00e9gration dans un projet de s\u00e9lection, consultez <a href=\"\" target=\"_blank\" rel=\"noopener\">ce guide expert<\/a>.\n\nPlanification des achats ITSM, int\u00e9gration ITSM, \u00e9valuation des exigences\n<strong>R\u00e9f\u00e9rence :<\/strong> <a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">CloudNuro<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4123091f elementor-widget elementor-widget-heading\" data-id=\"4123091f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9tape 2 : pr\u00e9s\u00e9lection des fournisseurs ITSM potentiels<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-591e87a3 elementor-widget elementor-widget-text-editor\" data-id=\"591e87a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li><strong>Construire un mod\u00e8le de notation pond\u00e9r\u00e9 :<\/strong> Attribuer des points \u00e0 chaque crit\u00e8re selon la priorit\u00e9 commerciale (par exemple, exp\u00e9rience utilisateur, pr\u00e9paration \u00e0 l&#8217;IA, conformit\u00e9).<\/li>\n \t<li><strong>\u00c9valuer la pr\u00e9paration pour l&#8217;avenir :<\/strong> Noter les fournisseurs sur la modularit\u00e9, la capacit\u00e9 d&#8217;automatisation, la port\u00e9e d&#8217;int\u00e9gration.<\/li>\n<\/ul>\nB\u00e9n\u00e9ficiez de conseils d&#8217;experts pendant la phase de pr\u00e9s\u00e9lection avec des conseils pratiques sur <a href=\"https:\/\/smcconsulting.be\/halo-itsm-consulting-services-expert-guide\" target=\"_blank\" rel=\"noopener\">SMC Consulting<\/a>.\n<span style=\"color: #6c757d;\">Comparaison d&#8217;outils ITSM, \u00e9valuation des solutions ITSM, liste restreinte de fournisseurs ITSM<\/span>\n<strong>R\u00e9f\u00e9rence :<\/strong> <a href=\"https:\/\/thectoclub.com\/tools\/best-itsm-tools\/\" target=\"_blank\" rel=\"noopener\">The CTO Club<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cef2ff0 elementor-widget elementor-widget-heading\" data-id=\"5cef2ff0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9tape 3 : d\u00e9monstrations et preuve de concept<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e309381 elementor-widget elementor-widget-text-editor\" data-id=\"3e309381\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li><strong>Demander des d\u00e9mos en direct :<\/strong> Parcourir les flux de travail principaux et les portails libre-service.<\/li>\n \t<li><strong>Tester les int\u00e9grations :<\/strong> V\u00e9rifier la compatibilit\u00e9 avec les outils de surveillance, de d\u00e9couverte d&#8217;actifs et de communication.<\/li>\n \t<li><strong>Recueillir les retours utilisateurs :<\/strong> Impliquer les utilisateurs finaux dans les tests pilotes.<\/li>\n<\/ul>\nD\u00e9couvrez comment tirer parti d&#8217;un partenaire d&#8217;impl\u00e9mentation qualifi\u00e9 pour les preuves de concept, les d\u00e9monstrations et le d\u00e9ploiement rapide avec les <a href=\"https:\/\/smcconsulting.be\/halo-itsm-implementation-partner-expert-deployment-rapid-success\" target=\"_blank\" rel=\"noopener\">services Halo ITSM de SMC Consulting<\/a>.\n\u00c9valuation des logiciels ITSM, formation des utilisateurs ITSM, \u00e9valuation de l&#8217;utilisabilit\u00e9\n<strong>R\u00e9f\u00e9rence :<\/strong> <a href=\"https:\/\/thectoclub.com\/tools\/best-itsm-tools\/\" target=\"_blank\" rel=\"noopener\">The CTO Club<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d7fda24 elementor-widget elementor-widget-heading\" data-id=\"2d7fda24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9tape 4 : prise de d\u00e9cision et notation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d0eb27f elementor-widget elementor-widget-text-editor\" data-id=\"6d0eb27f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li><strong>Remplir votre matrice de notation :<\/strong> Comparer objectivement chaque fournisseur par rapport aux <em>crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM<\/em>.<\/li>\n \t<li><strong>Prendre en compte les donn\u00e9es quantitatives et qualitatives :<\/strong> R\u00e9ponses RFP, d\u00e9mos, avis des pairs.<\/li>\n<\/ul>\nUtilisez les mod\u00e8les RFP et les approches de notation d\u00e9taill\u00e9s chez <a href=\"\" target=\"_blank\" rel=\"noopener\">SMC Consulting<\/a> pour cette \u00e9tape.\nGrille de notation RFP, m\u00e9triques d&#8217;\u00e9valuation ITSM, s\u00e9lection objective des fournisseurs\n<strong>R\u00e9f\u00e9rence :<\/strong> <a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">CloudNuro<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14aaba4d elementor-widget elementor-widget-heading\" data-id=\"14aaba4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9tape 5 : tendances des outils ITSM 2025 \u00e0 inclure<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-449de8ec elementor-widget elementor-widget-text-editor\" data-id=\"449de8ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Plateformes avec agilit\u00e9 commerciale au-del\u00e0 de la simple gestion des tickets.<\/li>\n \t<li>Gestion unifi\u00e9e des actifs IT et gestion de la configuration.<\/li>\n \t<li>Automatisation robuste et flux de travail bas\u00e9s sur l&#8217;IA.<\/li>\n \t<li>Solutions supportant les effectifs hybrides et mondiaux.<\/li>\n<\/ul>\n<em>Exemple de crit\u00e8re :<\/em>\n&#8220;La solution offre un concepteur de flux de travail sans code et une classification pr\u00e9dictive des tickets par IA.&#8221;\n\n<strong>R\u00e9f\u00e9rence :<\/strong> <a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">CloudNuro<\/a>\n\n<em>Texte alternatif de l&#8217;aide visuelle :<\/em>\nDiagramme de processus montrant le processus de s\u00e9lection d&#8217;outil ITSM en 5 \u00e9tapes pour 2025 : planification, pr\u00e9s\u00e9lection, d\u00e9monstration, notation et analyse des tendances, incorporant les crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-360e283 elementor-widget elementor-widget-heading\" data-id=\"360e283\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment choisir le bon outil ITSM en 2025 ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0c1f31 elementor-widget elementor-widget-text-editor\" data-id=\"e0c1f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n \t<li>D\u00e9finir les exigences commerciales et les r\u00e9sultats souhait\u00e9s.\nVoir aussi le <a href=\"https:\/\/smcconsulting.be\/halo-itsm-consulting-services-expert-guide\" target=\"_blank\" rel=\"noopener\">guide expert<\/a> pour la s\u00e9lection \u00e9tape par \u00e9tape et le support du processus.<\/li>\n \t<li>Rechercher et pr\u00e9s\u00e9lectionner les fournisseurs supportant l&#8217;IA, l&#8217;automatisation et le travail hybride.<\/li>\n \t<li>Effectuer des d\u00e9mos ou des preuves de concept pour \u00e9valuer l&#8217;utilisabilit\u00e9 et les int\u00e9grations.<\/li>\n \t<li>Noter chaque solution par rapport aux crit\u00e8res d&#8217;\u00e9valuation pr\u00e9d\u00e9finis.<\/li>\n \t<li>Consid\u00e9rer la r\u00e9putation du fournisseur et les avis clients.\n(Sources : <a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">CloudNuro<\/a>, <a href=\"https:\/\/thectoclub.com\/tools\/best-itsm-tools\/\" target=\"_blank\" rel=\"noopener\">The CTO Club<\/a>)<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47199c03 elementor-widget elementor-widget-heading\" data-id=\"47199c03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9daction de votre RFP ITSM : utilisation du mod\u00e8le RFP Halo ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75668872 elementor-widget elementor-widget-text-editor\" data-id=\"75668872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUn document de demande de proposition (RFP) structur\u00e9 est essentiel pour des comparaisons claires entre fournisseurs. Le <em><a href=\"https:\/\/haloitsm.com\/resources\/\" target=\"_blank\" rel=\"noopener\">mod\u00e8le RFP Halo ITSM<\/a><\/em> fournit un cadre complet pour capturer les exigences commerciales, d\u00e9finir des <em>crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM<\/em> transparents et appliquer une rubrique de notation ITSM objective. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66220148 elementor-widget elementor-widget-heading\" data-id=\"66220148\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sections principales du mod\u00e8le RFP Halo ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71764888 elementor-widget elementor-widget-text-editor\" data-id=\"71764888\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li><strong>Aper\u00e7u organisationnel :<\/strong> R\u00e9sumer le contexte commercial et IT.<\/li>\n \t<li><strong>Listes de contr\u00f4le des fonctionnalit\u00e9s :<\/strong> Sp\u00e9cifier les fonctionnalit\u00e9s ITSM de base comme la gestion des incidents, des probl\u00e8mes et des changements.<\/li>\n \t<li><strong>Exigences d&#8217;int\u00e9gration :<\/strong> D\u00e9tailler les int\u00e9grations n\u00e9cessaires avec la surveillance, la gestion des actifs et les syst\u00e8mes tiers.<\/li>\n \t<li><strong>SLA et support :<\/strong> D\u00e9finir les attentes en mati\u00e8re de fiabilit\u00e9 et de support.<\/li>\n \t<li><strong>Matrice de notation :<\/strong> Cr\u00e9er une matrice d&#8217;\u00e9valuation, pond\u00e9rant les crit\u00e8res tels que l&#8217;utilisabilit\u00e9, le co\u00fbt, la conformit\u00e9 et l&#8217;ad\u00e9quation du fournisseur.<\/li>\n<\/ul>\nLa structure RFP ITSM du mod\u00e8le guide la notation comparative des fournisseurs et garantit que vous ne n\u00e9gligez pas les besoins critiques.\nPour un guide pratique et une pr\u00e9sentation du mod\u00e8le, visitez <a href=\"\" target=\"_blank\" rel=\"noopener\">ce guide<\/a>.\n\n<strong>Conseils pour personnaliser votre mod\u00e8le RFP ITSM :<\/strong>\n<ul>\n \t<li>Ajuster les pond\u00e9rations des crit\u00e8res pour la r\u00e9glementation ou les particularit\u00e9s commerciales.<\/li>\n \t<li>Ajouter des questions sp\u00e9cifiques sur les flux de travail, la conformit\u00e9 ou la formation des utilisateurs ITSM.<\/li>\n \t<li>Capturer l&#8217;ad\u00e9quation culturelle et le support de la gestion du changement.<\/li>\n<\/ul>\n<strong>Pourquoi utiliser un questionnaire et un syst\u00e8me de notation robuste pour les fournisseurs ITSM ?<\/strong>\nCette approche r\u00e9duit les biais et fournit une piste d&#8217;audit document\u00e9e tout au long de la s\u00e9lection de la plateforme ITSM.\n\n<strong>Comment le mod\u00e8le RFP Halo ITSM aide-t-il \u00e0 \u00e9valuer les fournisseurs ITSM ?<\/strong>\nLe mod\u00e8le RFP Halo ITSM structure votre processus de s\u00e9lection des fournisseurs en documentant clairement les besoins commerciaux, en sp\u00e9cifiant les crit\u00e8res d&#8217;\u00e9valuation et en fournissant une matrice de notation, permettant une comparaison \u00e9quitable et objective des fournisseurs ITSM en ligne avec les objectifs organisationnels.\n\n<strong>R\u00e9f\u00e9rence externe :<\/strong>\nExplorez les <a href=\"https:\/\/haloitsm.com\/resources\/\" target=\"_blank\" rel=\"noopener\">ressources officielles du mod\u00e8le RFP Halo ITSM<\/a> et les <a href=\"https:\/\/www.axelos.com\/certifications\/itil-service-management\" target=\"_blank\" rel=\"noopener\">guides g\u00e9n\u00e9raux d&#8217;acquisition ITIL<\/a>.\n\n<em>Texte alternatif de l&#8217;aide visuelle :<\/em>\nCapture d&#8217;\u00e9cran d&#8217;un mod\u00e8le RFP Halo ITSM rempli : colonnes pour les exigences, les pond\u00e9rations, les r\u00e9ponses des fournisseurs et les notes d&#8217;\u00e9valuation, soulignant un processus de s\u00e9lection ITSM transparent et bas\u00e9 sur des crit\u00e8res.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1de7616e elementor-widget elementor-widget-heading\" data-id=\"1de7616e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions principales \u00e0 poser aux fournisseurs ITSM en 2025<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26ebcc90 elementor-widget elementor-widget-text-editor\" data-id=\"26ebcc90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tConception d&#8217;un RFP ou organisation d&#8217;une d\u00e9mo fournisseur ? Voici les <em>principales questions \u00e0 poser aux fournisseurs ITSM<\/em> pour vos crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM et la comparaison des outils : \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-795fec68 elementor-widget elementor-widget-heading\" data-id=\"795fec68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Questions essentielles pour le RFP ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63cd7aaf elementor-widget elementor-widget-text-editor\" data-id=\"63cd7aaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Comment supportez-vous l&#8217;automatisation et l&#8217;analytique bas\u00e9es sur l&#8217;IA ?<\/li>\n \t<li>Quelles int\u00e9grations sont imm\u00e9diatement disponibles avec les outils de surveillance, d&#8217;actifs et de collaboration ?<\/li>\n \t<li>Comment votre solution \u00e9volue-t-elle avec la croissance de l&#8217;entreprise sur 3 \u00e0 5 ans ?<\/li>\n \t<li>Quelles certifications industrielles (ISO 27001, SOC 2, FedRAMP) maintenez-vous ? (<a href=\"https:\/\/www.goworkwize.com\/blog\/itsm-software-buying-guide\" target=\"_blank\" rel=\"noopener\">GoWorkWize<\/a>)<\/li>\n \t<li>Quelle int\u00e9gration, formation et \u00e9ducation des utilisateurs fournissez-vous ?<\/li>\n \t<li>Quelle est votre feuille de route pour permettre le travail hybride et \u00e0 distance ?<\/li>\n<\/ul>\nPour maximiser la valeur des d\u00e9mos et des n\u00e9gociations, voir aussi : <a href=\"https:\/\/smcconsulting.be\/halo-itsm-implementation-partner-expert-deployment-rapid-success\" target=\"_blank\" rel=\"noopener\">guide du partenaire d&#8217;impl\u00e9mentation SMC Halo ITSM<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d98463 elementor-widget elementor-widget-heading\" data-id=\"5d98463\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Meilleures pratiques de suivi\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20e149f elementor-widget elementor-widget-text-editor\" data-id=\"20e149f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Demander des \u00e9tudes de cas d&#8217;automatisation\/IA dans des industries similaires.<\/li>\n \t<li>Sonder les m\u00e9triques : temps de r\u00e9solution des incidents, dur\u00e9e d&#8217;int\u00e9gration, d\u00e9lais d&#8217;int\u00e9gration.<\/li>\n \t<li>Demander des histoires de r\u00e9ussite client.<\/li>\n \t<li>Discuter des SLA et des protocoles d&#8217;escalade.<\/li>\n<\/ul>\nPour une liste de contr\u00f4le RFP plus d\u00e9taill\u00e9e et un guide des questions, r\u00e9f\u00e9rez-vous au <a href=\"\" target=\"_blank\" rel=\"noopener\">guide RFP SMC<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dd20f3 elementor-widget elementor-widget-heading\" data-id=\"5dd20f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Documentation et notation des r\u00e9ponses des fournisseurs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-393bf1d elementor-widget elementor-widget-text-editor\" data-id=\"393bf1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Enregistrer les r\u00e9ponses dans votre matrice de notation RFP ITSM.<\/li><li>\u00c9valuer objectivement la transparence, la documentation et la volont\u00e9 de personnalisation du fournisseur.<\/li><li>\u00c9valuer l'&#8221;ad\u00e9quation&#8221; avec la culture de votre \u00e9quipe et la communication pr\u00e9f\u00e9r\u00e9e.<\/li><\/ul><p><strong>Quelles questions devriez-vous poser aux fournisseurs ITSM pendant la s\u00e9lection ?<\/strong><br>Les questions cl\u00e9s \u00e0 poser aux fournisseurs ITSM incluent :<\/p><ul><li>Comment votre plateforme prend-elle en charge l&#8217;IA et l&#8217;automatisation ?<\/li><li>Quelles int\u00e9grations sont disponibles pr\u00eates \u00e0 l&#8217;emploi ?<\/li><li>Comment soutenez-vous l&#8217;int\u00e9gration et le succ\u00e8s client ?<\/li><li>Quelles certifications de s\u00e9curit\u00e9 votre solution d\u00e9tient-elle ?<\/li><li>Comment accommodez-vous les effectifs hybrides ou \u00e0 distance ?<\/li><\/ul><p>(Source : <a href=\"https:\/\/www.goworkwize.com\/blog\/itsm-software-buying-guide\" target=\"_blank\" rel=\"noopener\">GoWorkWize<\/a>)<\/p><p><strong>Ressource externe :<\/strong><br>Trouvez plus de questions RFP ITSM et de conseils d&#8217;entretien sur la <a href=\"https:\/\/www.gartner.com\/en\/information-technology\/glossary\/itsm-it-service-management\" target=\"_blank\" rel=\"noopener\">Bo\u00eete \u00e0 outils ITSM de Gartner<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30c83ff elementor-widget elementor-widget-heading\" data-id=\"30c83ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Int\u00e9gration des retours d'exp\u00e9rience r\u00e9els : importance des avis clients Halo ITSM\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33e465a elementor-widget elementor-widget-text-editor\" data-id=\"33e465a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tL&#8217;\u00e9valuation structur\u00e9e est vitale, mais les retours des pairs et des utilisateurs sont tout aussi importants. Les <em><a href=\"https:\/\/www.g2.com\/products\/haloitsm\/reviews\" target=\"_blank\" rel=\"noopener\">avis clients Halo ITSM<\/a><\/em> et autres avis de pairs ITSM peuvent fournir des perspectives cruciales du monde r\u00e9el.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dd1566 elementor-widget elementor-widget-heading\" data-id=\"0dd1566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pourquoi consid\u00e9rer les retours utilisateurs ITSM dans la s\u00e9lection des fournisseurs ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c97293d elementor-widget elementor-widget-text-editor\" data-id=\"c97293d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Les avis des pairs refl\u00e8tent l&#8217;exp\u00e9rience client r\u00e9elle, pas seulement le marketing du fournisseur.<\/li>\n \t<li>Les retours d\u00e9taill\u00e9s des utilisateurs ITSM r\u00e9v\u00e8lent des forces r\u00e9currentes, comme des tableaux de bord ITSM intuitifs ou un service client r\u00e9actif.<\/li>\n \t<li>Les faiblesses, comme des int\u00e9grations complexes ou une personnalisation limit\u00e9e, sont mises en \u00e9vidence et valid\u00e9es.<\/li>\n<\/ul>\nPour voir comment les professionnels du conseil vous aident \u00e0 interpr\u00e9ter ces avis pour des r\u00e9sultats exploitables, visitez <a href=\"https:\/\/smcconsulting.be\/halo-itsm-consulting-services-expert-guide\" target=\"_blank\" rel=\"noopener\">les services de conseil Halo ITSM<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-281dea0 elementor-widget elementor-widget-heading\" data-id=\"281dea0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment utiliser les avis clients Halo ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-292e34f elementor-widget elementor-widget-text-editor\" data-id=\"292e34f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Agr\u00e9ger les insights des plateformes d&#8217;avis comme <a href=\"https:\/\/www.gartner.com\/reviews\/market\/it-service-management-tools\" target=\"_blank\" rel=\"noopener\">Gartner Peer Insights<\/a> et <a href=\"https:\/\/www.g2.com\/categories\/it-service-management-itsm\" target=\"_blank\" rel=\"noopener\">G2<\/a>.<\/li><li>Exemple de ce que soulignent les <a href=\"https:\/\/www.g2.com\/products\/haloitsm\/reviews\" target=\"_blank\" rel=\"noopener\">avis clients Halo ITSM<\/a> :<ul><li><em>Points forts<\/em> : Interface utilisateur intuitive, automatisation, support d&#8217;int\u00e9gration approfondi.<\/li><li><em>Points faibles<\/em> : Courbe d&#8217;apprentissage pour la personnalisation, limites d&#8217;int\u00e9gration avec les outils existants.<\/li><\/ul><\/li><\/ul><p><strong>Meilleure pratique :<\/strong><br>Ajoutez les \u00e9valuations des pairs comme cat\u00e9gorie pond\u00e9r\u00e9e dans votre matrice d&#8217;\u00e9valuation ITSM, en \u00e9quilibrant l&#8217;\u00e9valuation structur\u00e9e avec les retours d&#8217;exp\u00e9rience clients ITSM.<\/p><p><strong>Comment les avis clients ITSM devraient-ils influencer la s\u00e9lection des fournisseurs ?<\/strong><br>Les avis des clients ITSM r\u00e9v\u00e8lent la satisfaction des utilisateurs et les forces ou faiblesses r\u00e9elles de la plateforme. Int\u00e9grez ces informations en pond\u00e9rant les scores d&#8217;\u00e9valuation par les pairs dans votre processus d&#8217;\u00e9valuation des fournisseurs pour une s\u00e9lection ITSM plus compl\u00e8te et consciente des risques. <\/p><p>Pour plus de d\u00e9tails sur l&#8217;int\u00e9gration des \u00e9valuations par les pairs et des appels de r\u00e9f\u00e9rence dans votre \u00e9valuation, consultez <a href=\"https:\/\/smcconsulting.be\/halo-itsm-consulting-services-expert-guide\" target=\"_blank\" rel=\"noopener\">cette ressource pratique<\/a><\/p><p><strong>Ressource externe :<\/strong><br>Consultez <a href=\"https:\/\/www.g2.com\/categories\/it-service-management-itsm\" target=\"_blank\" rel=\"noopener\">la cat\u00e9gorie ITSM de G2 pour les avis r\u00e9els des utilisateurs<\/a>.<\/p><p><em>Texte alternatif de l&#8217;aide visuelle :<\/em><br>Graphique comparant les \u00e9valuations des utilisateurs de Halo ITSM sur des fonctionnalit\u00e9s comme l&#8217;utilisabilit\u00e9, l&#8217;automatisation, le support client et l&#8217;int\u00e9gration, montrant les points forts et les pr\u00e9occupations typiques soulev\u00e9es dans les avis clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27a6890d elementor-widget elementor-widget-heading\" data-id=\"27a6890d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion et prochaines \u00e9tapes : constituez votre liste restreinte de fournisseurs ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c21c6af elementor-widget elementor-widget-text-editor\" data-id=\"6c21c6af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLe succ\u00e8s d&#8217;un approvisionnement ITSM repose sur une s\u00e9lection rigoureuse bas\u00e9e sur des crit\u00e8res. L&#8217;utilisation de solides <em>crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM<\/em>, associ\u00e9e aux ressources comme le <a href=\"https:\/\/haloitsm.com\/resources\/\" target=\"_blank\" rel=\"noopener\">mod\u00e8le RFP halo ITSM<\/a> et \u00e9clair\u00e9e par les retours d&#8217;utilisateurs r\u00e9els des <a href=\"https:\/\/www.g2.com\/products\/haloitsm\/reviews\" target=\"_blank\" rel=\"noopener\">avis clients halo ITSM<\/a>, garantit le choix d&#8217;un outil ITSM \u00e9volutif qui soutient l&#8217;agilit\u00e9 commerciale et la transformation num\u00e9rique s\u00e9curis\u00e9e. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6c315f elementor-widget elementor-widget-heading\" data-id=\"d6c315f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Prochaines \u00e9tapes concr\u00e8tes\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1da89b2 elementor-widget elementor-widget-text-editor\" data-id=\"1da89b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>Constituez une \u00e9quipe interfonctionnelle :<\/strong> Incluez l&#8217;IT, les op\u00e9rations, la s\u00e9curit\u00e9, les achats et les RH.<\/li><li><strong>R\u00e9digez votre RFP :<\/strong> Utilisez des outils comme le <a href=\"https:\/\/haloitsm.com\/resources\/\" target=\"_blank\" rel=\"noopener\">mod\u00e8le RFP halo ITSM<\/a> pour d\u00e9finir des exigences claires et une notation objective.<\/li><li><strong>Pr\u00e9s\u00e9lectionnez et d\u00e9montrez les fournisseurs :<\/strong> Appuyez-vous sur vos crit\u00e8res pond\u00e9r\u00e9s et votre liste de contr\u00f4le de s\u00e9lection ITSM.<br>Consultez \u00e9galement le guide d\u00e9taill\u00e9 sur <a href=\"https:\/\/smcconsulting.be\/halo-itsm-consulting-services-expert-guide\" target=\"_blank\" rel=\"noopener\">SMC Consulting<\/a><\/li><li><strong>Int\u00e9grez les retours des pairs :<\/strong> Utilisez les <a href=\"https:\/\/www.g2.com\/products\/haloitsm\/reviews\" target=\"_blank\" rel=\"noopener\">avis clients halo ITSM<\/a> et d&#8217;autres sources pour valider l&#8217;ad\u00e9quation.<\/li><li><strong>Faites une s\u00e9lection bas\u00e9e sur des preuves :<\/strong> Documentez votre processus pour assurer la transparence et la p\u00e9rennit\u00e9 de votre investissement dans la plateforme ITSM.<\/li><\/ol><p><strong>Quelles sont les prochaines \u00e9tapes apr\u00e8s avoir d\u00e9fini les crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM ?<\/strong><br>Apr\u00e8s avoir d\u00e9fini les crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM, constituez une \u00e9quipe interfonctionnelle, r\u00e9digez un RFP structur\u00e9 (en utilisant des outils comme le mod\u00e8le RFP Halo ITSM), pr\u00e9s\u00e9lectionnez et d\u00e9montrez les fournisseurs, int\u00e9grez les avis des clients et faites une s\u00e9lection bas\u00e9e sur des preuves.<\/p><p><br>Pour un plan d&#8217;action complet et des listes de contr\u00f4le, consultez <a href=\"\" target=\"_blank\" rel=\"noopener\">cette ressource<\/a><br>(Sources : <a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">CloudNuro<\/a>, <a href=\"https:\/\/thectoclub.com\/tools\/best-itsm-tools\/\" target=\"_blank\" rel=\"noopener\">The CTO Club<\/a>, <a href=\"https:\/\/www.goworkwize.com\/blog\/itsm-software-buying-guide\" target=\"_blank\" rel=\"noopener\">GoWorkWize<\/a>)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0204c3c elementor-widget elementor-widget-heading\" data-id=\"0204c3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Lectures compl\u00e9mentaires et ressources\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-614f12a elementor-widget elementor-widget-text-editor\" data-id=\"614f12a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li><a href=\"https:\/\/haloitsm.com\/resources\/\" target=\"_blank\" rel=\"noopener\">T\u00e9l\u00e9chargez le mod\u00e8le RFP halo ITSM<\/a><\/li>\n \t<li><a href=\"https:\/\/www.g2.com\/products\/haloitsm\/reviews\" target=\"_blank\" rel=\"noopener\">Explorez les avis clients halo ITSM<\/a><\/li>\n \t<li><a href=\"https:\/\/www.goworkwize.com\/blog\/itsm-software-buying-guide\" target=\"_blank\" rel=\"noopener\">Guide complet de s\u00e9lection et d&#8217;achat ITSM (GoWorkWize)<\/a><\/li>\n \t<li><a href=\"https:\/\/www.cloudnuro.ai\/blog\/key-features-to-look-for-in-an-itsm-solution-in-2025\" target=\"_blank\" rel=\"noopener\">Fonctionnalit\u00e9s cl\u00e9s \u00e0 rechercher dans une solution ITSM en 2025 (CloudNuro)<\/a><\/li>\n \t<li><a href=\"https:\/\/thectoclub.com\/tools\/best-itsm-tools\/\" target=\"_blank\" rel=\"noopener\">Comparatif des outils ITSM 2025 (The CTO Club)<\/a><\/li>\n \t<li><a href=\"\" target=\"_blank\" rel=\"noopener\">Crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM : guide RFP et s\u00e9lection d&#8217;outils 2025<\/a><\/li>\n \t<li><a href=\"https:\/\/smcconsulting.be\/halo-itsm-consulting-services-expert-guide\" target=\"_blank\" rel=\"noopener\">Services de conseil Halo ITSM : guide expert pour l&#8217;excellence ITSM<\/a><\/li>\n \t<li><a href=\"https:\/\/smcconsulting.be\/halo-itsm-implementation-partner-expert-deployment-rapid-success\" target=\"_blank\" rel=\"noopener\">Partenaire d&#8217;impl\u00e9mentation Halo ITSM : d\u00e9ploiement expert et succ\u00e8s rapide<\/a><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-168d97c5 elementor-widget elementor-widget-heading\" data-id=\"168d97c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11840ea8 faq-ITSM elementor-widget elementor-widget-accordion\" data-id=\"11840ea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2931\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2931\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qu'est-ce qu'une liste de crit\u00e8res d'\u00e9valuation des fournisseurs ITSM ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2931\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2931\"><p>Une liste de crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM est une liste structur\u00e9e d&#8217;exigences fonctionnelles, techniques et de support utilis\u00e9e pour comparer et \u00e9valuer les fournisseurs de logiciels pendant le processus de s\u00e9lection d&#8217;outils ITSM.<br \/>\nConsultez des exemples de listes de contr\u00f4le et de mod\u00e8les dans <a href=\"\" target=\"_blank\" rel=\"noopener\">ce guide<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2932\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2932\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment les outils ITSM soutiennent-ils la transformation num\u00e9rique en 2025 ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2932\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2932\"><p>Les outils ITSM modernes en 2025 soutiennent la transformation num\u00e9rique en automatisant les flux de travail, en permettant des op\u00e9rations natives dans le cloud, en s&#8217;int\u00e9grant aux syst\u00e8mes d&#8217;entreprise et en fournissant des analyses pour l&#8217;am\u00e9lioration continue des services.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2933\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2933\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Les avis clients ITSM des pairs sont-ils fiables pour la s\u00e9lection des fournisseurs ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2933\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2933\"><p>Oui, les retours d&#8217;utilisateurs ITSM bien agr\u00e9g\u00e9s provenant de plateformes r\u00e9put\u00e9es (comme G2 ou Gartner Peer Insights) peuvent r\u00e9v\u00e9ler de mani\u00e8re fiable les forces et les probl\u00e8mes de la plateforme, ce qui en fait un \u00e9l\u00e9ment pr\u00e9cieux du processus de s\u00e9lection ITSM.<br \/>\nConseils professionnels sur l&#8217;utilisation des avis clients dans la prise de d\u00e9cision : <a href=\"https:\/\/smcconsulting.be\/halo-itsm-consulting-services-expert-guide\" target=\"_blank\" rel=\"noopener\">SMC Consulting<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2934\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2934\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Pourquoi les PME passent-elles de ServiceNow \u00e0 des alternatives comme Halo ITSM ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2934\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2934\"><p>Les PME passent \u00e0 Halo ITSM pour simplifier les op\u00e9rations IT, r\u00e9duire les co\u00fbts et obtenir une solution adapt\u00e9e \u00e0 leur taille\u2014sans la complexit\u00e9 ou les d\u00e9penses exc\u00e9dentaires de ServiceNow.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2935\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2935\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Halo ITSM est-il moins cher que ServiceNow pour les PME ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2935\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2935\"><p>Oui, Halo ITSM est g\u00e9n\u00e9ralement beaucoup plus abordable pour les PME gr\u00e2ce \u00e0 une tarification transparente, tandis que l&#8217;orientation entreprise de ServiceNow entra\u00eene des co\u00fbts plus \u00e9lev\u00e9s et souvent impr\u00e9visibles.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2936\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2936\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">ServiceNow peut-il s'int\u00e9grer \u00e0 Halo ITSM ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2936\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2936\"><p>Oui, ServiceNow et Halo ITSM peuvent s&#8217;int\u00e9grer en utilisant des API et des connecteurs standard, permettant l&#8217;\u00e9change de donn\u00e9es ou des flux de travail hybrides\u2014bien que les int\u00e9grations de Halo soient g\u00e9n\u00e9ralement plus simples \u00e0 configurer et \u00e0 g\u00e9rer pour les PME.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2937\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2937\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quel est le processus de migration de ServiceNow vers Halo ITSM ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2937\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2937\"><p>&#8211; Analyser l&#8217;environnement actuel et cartographier les besoins<br \/>&#8211; Exporter les donn\u00e9es de ServiceNow<br \/>&#8211; Importer et configurer dans Halo ITSM<br \/>&#8211; Former le personnel<br \/>&#8211; Effectuer un d\u00e9ploiement par phases et valider le succ\u00e8s<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu'est-ce qu'une liste de crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Une liste de crit\\u00e8res d&#8217;\\u00e9valuation des fournisseurs ITSM est une liste structur\\u00e9e d&#8217;exigences fonctionnelles, techniques et de support utilis\\u00e9e pour comparer et \\u00e9valuer les fournisseurs de logiciels pendant le processus de s\\u00e9lection d&#8217;outils ITSM.<br \\\/>\\nConsultez des exemples de listes de contr\\u00f4le et de mod\\u00e8les dans <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">ce guide<\\\/a>.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Comment les outils ITSM soutiennent-ils la transformation num\\u00e9rique en 2025 ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Les outils ITSM modernes en 2025 soutiennent la transformation num\\u00e9rique en automatisant les flux de travail, en permettant des op\\u00e9rations natives dans le cloud, en s&#8217;int\\u00e9grant aux syst\\u00e8mes d&#8217;entreprise et en fournissant des analyses pour l&#8217;am\\u00e9lioration continue des services.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Les avis clients ITSM des pairs sont-ils fiables pour la s\\u00e9lection des fournisseurs ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui, les retours d&#8217;utilisateurs ITSM bien agr\\u00e9g\\u00e9s provenant de plateformes r\\u00e9put\\u00e9es (comme G2 ou Gartner Peer Insights) peuvent r\\u00e9v\\u00e9ler de mani\\u00e8re fiable les forces et les probl\\u00e8mes de la plateforme, ce qui en fait un \\u00e9l\\u00e9ment pr\\u00e9cieux du processus de s\\u00e9lection ITSM.<br \\\/>\\nConseils professionnels sur l&#8217;utilisation des avis clients dans la prise de d\\u00e9cision : <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-consulting-services-expert-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">SMC Consulting<\\\/a><\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Pourquoi les PME passent-elles de ServiceNow \\u00e0 des alternatives comme Halo ITSM ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Les PME passent \\u00e0 Halo ITSM pour simplifier les op\\u00e9rations IT, r\\u00e9duire les co\\u00fbts et obtenir une solution adapt\\u00e9e \\u00e0 leur taille\\u2014sans la complexit\\u00e9 ou les d\\u00e9penses exc\\u00e9dentaires de ServiceNow.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Halo ITSM est-il moins cher que ServiceNow pour les PME ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui, Halo ITSM est g\\u00e9n\\u00e9ralement beaucoup plus abordable pour les PME gr\\u00e2ce \\u00e0 une tarification transparente, tandis que l&#8217;orientation entreprise de ServiceNow entra\\u00eene des co\\u00fbts plus \\u00e9lev\\u00e9s et souvent impr\\u00e9visibles.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"ServiceNow peut-il s'int\\u00e9grer \\u00e0 Halo ITSM ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui, ServiceNow et Halo ITSM peuvent s&#8217;int\\u00e9grer en utilisant des API et des connecteurs standard, permettant l&#8217;\\u00e9change de donn\\u00e9es ou des flux de travail hybrides\\u2014bien que les int\\u00e9grations de Halo soient g\\u00e9n\\u00e9ralement plus simples \\u00e0 configurer et \\u00e0 g\\u00e9rer pour les PME.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Quel est le processus de migration de ServiceNow vers Halo ITSM ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>&#8211; Analyser l&#8217;environnement actuel et cartographier les besoins<br \\\/>&#8211; Exporter les donn\\u00e9es de ServiceNow<br \\\/>&#8211; Importer et configurer dans Halo ITSM<br \\\/>&#8211; Former le personnel<br \\\/>&#8211; Effectuer un d\\u00e9ploiement par phases et valider le succ\\u00e8s<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Temps de lecture estim\u00e9 : 9 minutestt ttttt Points cl\u00e9s tttt tt Les crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM sont essentiels pour une s\u00e9lection objective et \u00e0 faible risque d&#8217;outils ITSM en 2025, particuli\u00e8rement compte tenu des tendances rapides en mati\u00e8re d&#8217;IA, de cloud et de main-d&#8217;\u0153uvre hybride. Une approche structur\u00e9e, utilisant des matrices de notation&hellip;<\/p>\n","protected":false},"author":2,"featured_media":51550,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-34684","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":null,"_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":175,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice Support : Optimisez votre ITSM %%page%% %%sep%% %%sitename%%":null,"Freshservice Support":null,"D\u00e9couvrez Freshservice, solution int\u00e9gr\u00e9e pour un support ITSM efficace. Essayez-le et am\u00e9liorez vos services IT d\u00e8s maintenant !":null,"_wp_old_slug":null,"_edit_lock":null,"_eael_post_view_count":"1809","_wp_trash_meta_status":null,"_wp_trash_meta_time":null,"_elementor_template_type":"wp-post","_elementor_edit_mode":"builder","_elementor_version":"3.32.5","_elementor_pro_version":null,"_wp_page_template":"default","_elementor_page_settings":{"eael_ext_toc_title":"Table of Contents"},"_elementor_data":"[{\"id\":\"3f02fc63\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":false,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_title\":\"Container\",\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[{\"id\":\"119f9ad2\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Temps de lecture estim\\u00e9 : 9 minutes\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"0aae901\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_font_style\":\"italic\",\"_margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"4afe08fa\",\"elType\":\"widget\",\"settings\":{\"title\":\"Points cl\\u00e9s\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"b79aaaf\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n<li>Les <strong>crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM<\\\/strong> sont essentiels pour une s\\u00e9lection objective et \\u00e0 faible risque d'outils ITSM en 2025, particuli\\u00e8rement compte tenu des tendances rapides en mati\\u00e8re d'IA, de cloud et de main-d'\\u0153uvre hybride.<\\\/li>\\n<li>Une approche structur\\u00e9e, utilisant des matrices de notation des fournisseurs et des listes de contr\\u00f4le, am\\u00e9liore directement <strong>l'alignement commercial<\\\/strong>, la conformit\\u00e9 et le succ\\u00e8s de la transformation num\\u00e9rique.<\\\/li>\\n<li>Des ressources comme le <a href=\\\"https:\\\/\\\/haloitsm.com\\\/resources\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">mod\\u00e8le RFP Halo ITSM<\\\/a> et le <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Guide des crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM<\\\/a> simplifient l'acquisition et r\\u00e9duisent la n\\u00e9gligence des exigences critiques.<\\\/li>\\n<li>L'int\\u00e9gration des <a href=\\\"https:\\\/\\\/www.g2.com\\\/products\\\/haloitsm\\\/reviews\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">avis clients Halo ITSM<\\\/a> et des retours d'exp\\u00e9rience rend votre processus de s\\u00e9lection robuste et fond\\u00e9 sur des preuves.<\\\/li>\\n<li>Votre \\u00e9valuation doit toujours aborder non seulement les fonctionnalit\\u00e9s ITSM de base mais aussi <em>l'int\\u00e9gration, l'automatisation, l'exp\\u00e9rience utilisateur, la conformit\\u00e9<\\\/em> et la qualit\\u00e9 r\\u00e9elle du support.<\\\/li>\\n<\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"3ba441bc\",\"elType\":\"widget\",\"settings\":{\"title\":\"Introduction : le r\\u00f4le crucial des crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM en 2025\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"3f34215d\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>\\u00c0 l'aube de 2025, les organisations font face \\u00e0 un paysage dynamique de gestion des services informatiques (ITSM) fa\\u00e7onn\\u00e9 par les avanc\\u00e9es rapides en IA, les solutions cloud natives et les effectifs distribu\\u00e9s. La s\\u00e9lection de la bonne plateforme ITSM est d\\u00e9sormais une d\\u00e9cision strat\\u00e9gique cruciale, impactant la productivit\\u00e9, la conformit\\u00e9 et le succ\\u00e8s de la transformation num\\u00e9rique. Ce <em><a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">guide 2025 pour choisir un outil ITSM<\\\/a><\\\/em> \\u00e9quipe les \\u00e9quipes IT, les services d'approvisionnement et les \\u00e9quipes interfonctionnelles d'une approche \\u00e9tape par \\u00e9tape pour exploiter les <em>crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM<\\\/em>. Des processus d'\\u00e9valuation rigoureux aident \\u00e0 aligner la technologie avec les besoins commerciaux et \\u00e0 att\\u00e9nuer les risques pendant l'acquisition ITSM et le processus RFP.   <\\\/p><p><strong>Pourquoi les crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM sont-ils importants en 2025 ?<\\\/strong><br>Les crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM sont essentiels en 2025 car ils aident les organisations \\u00e0 \\u00e9valuer m\\u00e9thodiquement les fournisseurs de logiciels par rapport aux exigences en \\u00e9volution, comme l'adoption de l'IA, le support du travail \\u00e0 distance et les technologies cloud natives, permettant aux \\u00e9quipes de s\\u00e9lectionner l'outil ITSM qui stimule le mieux la productivit\\u00e9 et la transformation num\\u00e9rique.<br>(Source : <a href=\\\"https:\\\/\\\/www.cloudnuro.ai\\\/blog\\\/key-features-to-look-for-in-an-itsm-solution-in-2025\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">CloudNuro<\\\/a>, <a href=\\\"https:\\\/\\\/www.goworkwize.com\\\/blog\\\/itsm-software-buying-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">GoWorkWize<\\\/a>)<\\\/p><p>Pour plus d'informations sur l'importance de d\\u00e9finir et de suivre les crit\\u00e8res d'\\u00e9valuation des fournisseurs pour le succ\\u00e8s de la plateforme ITSM, vous pouvez consulter <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">cette ressource<\\\/a>.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"5b4be95\",\"elType\":\"widget\",\"settings\":{\"title\":\"Comprendre les crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM : facteurs essentiels et leur importance\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"3620e8b8\",\"elType\":\"widget\",\"settings\":{\"title\":\"Que signifient les \\u00ab crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM \\u00bb ?\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"66f89f82\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Les crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM sont des exigences et des m\\u00e9triques pr\\u00e9d\\u00e9finies sp\\u00e9cifiques utilis\\u00e9es pour \\u00e9valuer et comparer les fournisseurs de logiciels ITSM lors de tout processus de s\\u00e9lection ou d'acquisition de solutions ITSM. Ces crit\\u00e8res cr\\u00e9ent un cadre objectif et reproductible pour les \\u00e9quipes g\\u00e9rant le processus RFP ITSM ou effectuant l'analyse des fournisseurs (<a href=\\\"https:\\\/\\\/infraon.io\\\/blog\\\/itsm-tool-evaluation-and-selection\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Infraon<\\\/a>, <a href=\\\"https:\\\/\\\/www.kodiakhub.com\\\/blog\\\/vendor-rating-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">KodiakHub<\\\/a>). <\\\/p><p>Une approche structur\\u00e9e de la notation des fournisseurs (utilisant des listes de contr\\u00f4le de crit\\u00e8res, une matrice de notation et des \\u00e9valuations pond\\u00e9r\\u00e9es) soutient directement :<\\\/p><ul><li>Alignement avec les exigences ITSM r\\u00e9elles de l'organisation.<br>Pour une analyse plus approfondie sur l'alignement des exigences et des crit\\u00e8res, consultez <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">ce guide complet<\\\/a><\\\/li><li>La responsabilisation dans les d\\u00e9cisions d'acquisition.<\\\/li><li>La r\\u00e9duction des biais de s\\u00e9lection.<\\\/li><li>Une comparaison significative des outils ITSM.<\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"77f9f5d4\",\"elType\":\"widget\",\"settings\":{\"title\":\"Quels sont les principaux crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM \\u00e0 consid\\u00e9rer ?\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"51b5413c\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Les crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM les plus importants comprennent :\\n<ul>\\n \\t<li><strong>Fonctionnalit\\u00e9s ITSM de base :<\\\/strong> Gestion des incidents, des probl\\u00e8mes, des changements, catalogue de services.<\\\/li>\\n \\t<li><strong>\\u00c9volutivit\\u00e9 et flexibilit\\u00e9 :<\\\/strong> Capacit\\u00e9 \\u00e0 s'adapter \\u00e0 vos besoins de services IT et \\u00e0 la croissance future.<\\\/li>\\n \\t<li><strong>Capacit\\u00e9s d'int\\u00e9gration :<\\\/strong> Connexions natives avec les outils de surveillance, CMDB, gestion des actifs et autres applications m\\u00e9tier.<\\\/li>\\n \\t<li><strong>Exp\\u00e9rience utilisateur et facilit\\u00e9 d'utilisation de l'interface :<\\\/strong> L'outil ITSM est-il intuitif, facile et agr\\u00e9able \\u00e0 utiliser ?<\\\/li>\\n \\t<li><strong>Support de l'automatisation et de l'IA :<\\\/strong> La solution permet-elle des flux de travail modernes et automatis\\u00e9s ?<\\\/li>\\n \\t<li><strong>Certifications de s\\u00e9curit\\u00e9\\\/conformit\\u00e9 :<\\\/strong> Recherchez les accr\\u00e9ditations ISO 27001, SOC 2, FedRAMP.<\\\/li>\\n \\t<li><strong>Support client et int\\u00e9gration :<\\\/strong> Qualit\\u00e9 de la formation des utilisateurs, du support ITSM et des ressources de formation du fournisseur.<\\\/li>\\n \\t<li><strong>Co\\u00fbt total de possession :<\\\/strong> Y compris les co\\u00fbts de licence, de support, de personnalisation et de maintenance.\\n(Sources : <a href=\\\"https:\\\/\\\/infraon.io\\\/blog\\\/itsm-tool-evaluation-and-selection\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Infraon<\\\/a>, <a href=\\\"https:\\\/\\\/www.cloudnuro.ai\\\/blog\\\/key-features-to-look-for-in-an-itsm-solution-in-2025\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">CloudNuro<\\\/a>, <a href=\\\"https:\\\/\\\/www.kodiakhub.com\\\/blog\\\/vendor-rating-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">KodiakHub<\\\/a>)<\\\/li>\\n<\\\/ul>\\nSi vous travaillez \\u00e0 d\\u00e9finir votre propre liste personnalis\\u00e9e d'exigences ITSM, <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">ce guide de liste de contr\\u00f4le des crit\\u00e8res<\\\/a> fournit des listes pratiques pour s'assurer que toutes les fonctionnalit\\u00e9s critiques sont prises en compte.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"29d90e7b\",\"elType\":\"widget\",\"settings\":{\"title\":\"Tableau : exemples de facteurs d'\\u00e9valuation des fournisseurs ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"61314760\",\"elType\":\"widget\",\"settings\":{\"table_headings\":[{\"header_content_type\":\"row\",\"_id\":\"03265dd\"},{\"heading_text\":\"Domaine de crit\\u00e8res\",\"_id\":\"6f66aa1\"},{\"heading_text\":\"M\\u00e9triques d'exemple\",\"_id\":\"76c8f63\"}],\"table_content\":[{\"content_type\":\"row\",\"_id\":\"48b4fbb\"},{\"cell_text\":\"Fonctionnalit\\u00e9s essentielles \",\"_id\":\"d19084f\"},{\"cell_text\":\"Gestion des incidents, gestion des changements, gestion des connaissances\",\"_id\":\"d22bb49\"},{\"content_type\":\"row\",\"_id\":\"ad6c770\"},{\"cell_text\":\"\\u00c9volutivit\\u00e9\",\"_id\":\"2ee326a\"},{\"cell_text\":\"Multi-sites, multi-locataires, flux de travail dynamiques\",\"_id\":\"703adbe\"},{\"content_type\":\"row\",\"_id\":\"f239397\"},{\"cell_text\":\"Int\\u00e9grations\",\"_id\":\"8117909\"},{\"cell_text\":\"Connecteurs pr\\u00eats \\u00e0 l'emploi, API, SSO, Active Directory\",\"_id\":\"dc50fd5\"},{\"content_type\":\"row\",\"_id\":\"bc2e7d2\"},{\"cell_text\":\"Exp\\u00e9rience utilisateur\",\"_id\":\"47c486a\"},{\"cell_text\":\"Interface moderne, support mobile, accessibilit\\u00e9\",\"_id\":\"fe345a0\"},{\"content_type\":\"row\",\"_id\":\"30ff809\"},{\"cell_text\":\"Automatisation\\\/IA \",\"_id\":\"600aab0\"},{\"cell_text\":\"Routage automatique des tickets, orchestration des flux de travail\",\"_id\":\"03d55ca\"},{\"content_type\":\"row\",\"_id\":\"74269e4\"},{\"cell_text\":\"S\\u00e9curit\\u00e9\\\/conformit\\u00e9 \",\"_id\":\"1910367\"},{\"cell_text\":\"Certifications r\\u00e9glementaires, journalisation des audits\",\"_id\":\"dbb0236\"},{\"_id\":\"1600579\",\"content_type\":\"row\"},{\"_id\":\"90b4781\",\"cell_text\":\"Support\\\/int\\u00e9gration\"},{\"_id\":\"a50939f\",\"cell_text\":\"Formation, documentation, SLA de support\"},{\"_id\":\"2987b72\",\"content_type\":\"row\"},{\"_id\":\"93f8123\",\"cell_text\":\"Co\\u00fbt\"},{\"_id\":\"cac3e8e\",\"cell_text\":\"Licence, support, co\\u00fbts cach\\u00e9s\"}],\"search_text\":\"Rechercher :\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"81c4aef\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"header_typography_typography\":\"custom\",\"header_typography_font_family\":\"Outfit\",\"header_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"header_typography_font_weight\":\"700\",\"header_typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"cell_typography_typography\":\"custom\",\"cell_typography_font_family\":\"Outfit\",\"cell_typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"cell_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"cell_typography_font_weight\":\"400\",\"cell_typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"header_typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"header_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"cell_typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"uael-table\"},{\"id\":\"2d567fe\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<strong>Ressources faisant autorit\\u00e9 :<\\\/strong>\\nPour en savoir plus sur la cr\\u00e9ation d'une <em>liste d'exigences ITSM<\\\/em> et l'utilisation des listes de contr\\u00f4le d'\\u00e9valuation RFP, explorez la <a href=\\\"https:\\\/\\\/docs.haloitms.com\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Documentation HaloITSM<\\\/a> et les <a href=\\\"https:\\\/\\\/www.axelos.com\\\/certifications\\\/itil-service-management\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Fonctionnalit\\u00e9s du cadre ITIL<\\\/a>.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"2efbbdf5\",\"elType\":\"widget\",\"settings\":{\"title\":\"Guide \\u00e9tape par \\u00e9tape 2025 : choisir un outil ITSM \\u00e0 l'aide des crit\\u00e8res d'\\u00e9valuation\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"161db760\",\"elType\":\"widget\",\"settings\":{\"editor\":\"S\\u00e9lectionner un outil ITSM en 2025 implique de suivre un processus de s\\u00e9lection structur\\u00e9 bas\\u00e9 sur les derni\\u00e8res tendances. Voici un guide \\u00e9tape par \\u00e9tape pour choisir un outil ITSM en 2025 : \",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"3f32bba2\",\"elType\":\"widget\",\"settings\":{\"title\":\"\\u00c9tape 1 : planification et collecte des exigences\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"33bda417\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li><strong>Impliquer les parties prenantes :<\\\/strong> Recueillir les contributions de l'IT, des op\\u00e9rations, de la s\\u00e9curit\\u00e9, des RH, des finances.<\\\/li>\\n \\t<li><strong>D\\u00e9finir les besoins (perspective 2025) :<\\\/strong> Documenter les objectifs commerciaux\\u2014consid\\u00e9rer les demandes de travail \\u00e0 distance, d'automatisation et de support cloud natif.<\\\/li>\\n \\t<li><strong>Sp\\u00e9cifier l'essentiel vs. le souhaitable :<\\\/strong> Utiliser une liste de contr\\u00f4le des exigences ITSM.<\\\/li>\\n<\\\/ul>\\nPour des conseils sur la compilation des exigences des parties prenantes et leur int\\u00e9gration dans un projet de s\\u00e9lection, consultez <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">ce guide expert<\\\/a>.\\n\\nPlanification des achats ITSM, int\\u00e9gration ITSM, \\u00e9valuation des exigences\\n<strong>R\\u00e9f\\u00e9rence :<\\\/strong> <a href=\\\"https:\\\/\\\/www.cloudnuro.ai\\\/blog\\\/key-features-to-look-for-in-an-itsm-solution-in-2025\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">CloudNuro<\\\/a>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"4123091f\",\"elType\":\"widget\",\"settings\":{\"title\":\"\\u00c9tape 2 : pr\\u00e9s\\u00e9lection des fournisseurs ITSM potentiels\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"591e87a3\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li><strong>Construire un mod\\u00e8le de notation pond\\u00e9r\\u00e9 :<\\\/strong> Attribuer des points \\u00e0 chaque crit\\u00e8re selon la priorit\\u00e9 commerciale (par exemple, exp\\u00e9rience utilisateur, pr\\u00e9paration \\u00e0 l'IA, conformit\\u00e9).<\\\/li>\\n \\t<li><strong>\\u00c9valuer la pr\\u00e9paration pour l'avenir :<\\\/strong> Noter les fournisseurs sur la modularit\\u00e9, la capacit\\u00e9 d'automatisation, la port\\u00e9e d'int\\u00e9gration.<\\\/li>\\n<\\\/ul>\\nB\\u00e9n\\u00e9ficiez de conseils d'experts pendant la phase de pr\\u00e9s\\u00e9lection avec des conseils pratiques sur <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-consulting-services-expert-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">SMC Consulting<\\\/a>.\\n<span style=\\\"color: #6c757d;\\\">Comparaison d'outils ITSM, \\u00e9valuation des solutions ITSM, liste restreinte de fournisseurs ITSM<\\\/span>\\n<strong>R\\u00e9f\\u00e9rence :<\\\/strong> <a href=\\\"https:\\\/\\\/thectoclub.com\\\/tools\\\/best-itsm-tools\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">The CTO Club<\\\/a>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"5cef2ff0\",\"elType\":\"widget\",\"settings\":{\"title\":\"\\u00c9tape 3 : d\\u00e9monstrations et preuve de concept\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"3e309381\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li><strong>Demander des d\\u00e9mos en direct :<\\\/strong> Parcourir les flux de travail principaux et les portails libre-service.<\\\/li>\\n \\t<li><strong>Tester les int\\u00e9grations :<\\\/strong> V\\u00e9rifier la compatibilit\\u00e9 avec les outils de surveillance, de d\\u00e9couverte d'actifs et de communication.<\\\/li>\\n \\t<li><strong>Recueillir les retours utilisateurs :<\\\/strong> Impliquer les utilisateurs finaux dans les tests pilotes.<\\\/li>\\n<\\\/ul>\\nD\\u00e9couvrez comment tirer parti d'un partenaire d'impl\\u00e9mentation qualifi\\u00e9 pour les preuves de concept, les d\\u00e9monstrations et le d\\u00e9ploiement rapide avec les <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-implementation-partner-expert-deployment-rapid-success\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">services Halo ITSM de SMC Consulting<\\\/a>.\\n\\u00c9valuation des logiciels ITSM, formation des utilisateurs ITSM, \\u00e9valuation de l'utilisabilit\\u00e9\\n<strong>R\\u00e9f\\u00e9rence :<\\\/strong> <a href=\\\"https:\\\/\\\/thectoclub.com\\\/tools\\\/best-itsm-tools\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">The CTO Club<\\\/a>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"2d7fda24\",\"elType\":\"widget\",\"settings\":{\"title\":\"\\u00c9tape 4 : prise de d\\u00e9cision et notation\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"6d0eb27f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li><strong>Remplir votre matrice de notation :<\\\/strong> Comparer objectivement chaque fournisseur par rapport aux <em>crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM<\\\/em>.<\\\/li>\\n \\t<li><strong>Prendre en compte les donn\\u00e9es quantitatives et qualitatives :<\\\/strong> R\\u00e9ponses RFP, d\\u00e9mos, avis des pairs.<\\\/li>\\n<\\\/ul>\\nUtilisez les mod\\u00e8les RFP et les approches de notation d\\u00e9taill\\u00e9s chez <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">SMC Consulting<\\\/a> pour cette \\u00e9tape.\\nGrille de notation RFP, m\\u00e9triques d'\\u00e9valuation ITSM, s\\u00e9lection objective des fournisseurs\\n<strong>R\\u00e9f\\u00e9rence :<\\\/strong> <a href=\\\"https:\\\/\\\/www.cloudnuro.ai\\\/blog\\\/key-features-to-look-for-in-an-itsm-solution-in-2025\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">CloudNuro<\\\/a>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"14aaba4d\",\"elType\":\"widget\",\"settings\":{\"title\":\"\\u00c9tape 5 : tendances des outils ITSM 2025 \\u00e0 inclure\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"449de8ec\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li>Plateformes avec agilit\\u00e9 commerciale au-del\\u00e0 de la simple gestion des tickets.<\\\/li>\\n \\t<li>Gestion unifi\\u00e9e des actifs IT et gestion de la configuration.<\\\/li>\\n \\t<li>Automatisation robuste et flux de travail bas\\u00e9s sur l'IA.<\\\/li>\\n \\t<li>Solutions supportant les effectifs hybrides et mondiaux.<\\\/li>\\n<\\\/ul>\\n<em>Exemple de crit\\u00e8re :<\\\/em>\\n\\\"La solution offre un concepteur de flux de travail sans code et une classification pr\\u00e9dictive des tickets par IA.\\\"\\n\\n<strong>R\\u00e9f\\u00e9rence :<\\\/strong> <a href=\\\"https:\\\/\\\/www.cloudnuro.ai\\\/blog\\\/key-features-to-look-for-in-an-itsm-solution-in-2025\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">CloudNuro<\\\/a>\\n\\n<em>Texte alternatif de l'aide visuelle :<\\\/em>\\nDiagramme de processus montrant le processus de s\\u00e9lection d'outil ITSM en 5 \\u00e9tapes pour 2025 : planification, pr\\u00e9s\\u00e9lection, d\\u00e9monstration, notation et analyse des tendances, incorporant les crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM.\\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"360e283\",\"elType\":\"widget\",\"settings\":{\"title\":\"Comment choisir le bon outil ITSM en 2025 ?\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"e0c1f31\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ol>\\n \\t<li>D\\u00e9finir les exigences commerciales et les r\\u00e9sultats souhait\\u00e9s.\\nVoir aussi le <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-consulting-services-expert-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">guide expert<\\\/a> pour la s\\u00e9lection \\u00e9tape par \\u00e9tape et le support du processus.<\\\/li>\\n \\t<li>Rechercher et pr\\u00e9s\\u00e9lectionner les fournisseurs supportant l'IA, l'automatisation et le travail hybride.<\\\/li>\\n \\t<li>Effectuer des d\\u00e9mos ou des preuves de concept pour \\u00e9valuer l'utilisabilit\\u00e9 et les int\\u00e9grations.<\\\/li>\\n \\t<li>Noter chaque solution par rapport aux crit\\u00e8res d'\\u00e9valuation pr\\u00e9d\\u00e9finis.<\\\/li>\\n \\t<li>Consid\\u00e9rer la r\\u00e9putation du fournisseur et les avis clients.\\n(Sources : <a href=\\\"https:\\\/\\\/www.cloudnuro.ai\\\/blog\\\/key-features-to-look-for-in-an-itsm-solution-in-2025\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">CloudNuro<\\\/a>, <a href=\\\"https:\\\/\\\/thectoclub.com\\\/tools\\\/best-itsm-tools\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">The CTO Club<\\\/a>)<\\\/li>\\n<\\\/ol>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"47199c03\",\"elType\":\"widget\",\"settings\":{\"title\":\"R\\u00e9daction de votre RFP ITSM : utilisation du mod\\u00e8le RFP Halo ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"75668872\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Un document de demande de proposition (RFP) structur\\u00e9 est essentiel pour des comparaisons claires entre fournisseurs. Le <em><a href=\\\"https:\\\/\\\/haloitsm.com\\\/resources\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">mod\\u00e8le RFP Halo ITSM<\\\/a><\\\/em> fournit un cadre complet pour capturer les exigences commerciales, d\\u00e9finir des <em>crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM<\\\/em> transparents et appliquer une rubrique de notation ITSM objective. \\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"66220148\",\"elType\":\"widget\",\"settings\":{\"title\":\"Sections principales du mod\\u00e8le RFP Halo ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"71764888\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li><strong>Aper\\u00e7u organisationnel :<\\\/strong> R\\u00e9sumer le contexte commercial et IT.<\\\/li>\\n \\t<li><strong>Listes de contr\\u00f4le des fonctionnalit\\u00e9s :<\\\/strong> Sp\\u00e9cifier les fonctionnalit\\u00e9s ITSM de base comme la gestion des incidents, des probl\\u00e8mes et des changements.<\\\/li>\\n \\t<li><strong>Exigences d'int\\u00e9gration :<\\\/strong> D\\u00e9tailler les int\\u00e9grations n\\u00e9cessaires avec la surveillance, la gestion des actifs et les syst\\u00e8mes tiers.<\\\/li>\\n \\t<li><strong>SLA et support :<\\\/strong> D\\u00e9finir les attentes en mati\\u00e8re de fiabilit\\u00e9 et de support.<\\\/li>\\n \\t<li><strong>Matrice de notation :<\\\/strong> Cr\\u00e9er une matrice d'\\u00e9valuation, pond\\u00e9rant les crit\\u00e8res tels que l'utilisabilit\\u00e9, le co\\u00fbt, la conformit\\u00e9 et l'ad\\u00e9quation du fournisseur.<\\\/li>\\n<\\\/ul>\\nLa structure RFP ITSM du mod\\u00e8le guide la notation comparative des fournisseurs et garantit que vous ne n\\u00e9gligez pas les besoins critiques.\\nPour un guide pratique et une pr\\u00e9sentation du mod\\u00e8le, visitez <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">ce guide<\\\/a>.\\n\\n<strong>Conseils pour personnaliser votre mod\\u00e8le RFP ITSM :<\\\/strong>\\n<ul>\\n \\t<li>Ajuster les pond\\u00e9rations des crit\\u00e8res pour la r\\u00e9glementation ou les particularit\\u00e9s commerciales.<\\\/li>\\n \\t<li>Ajouter des questions sp\\u00e9cifiques sur les flux de travail, la conformit\\u00e9 ou la formation des utilisateurs ITSM.<\\\/li>\\n \\t<li>Capturer l'ad\\u00e9quation culturelle et le support de la gestion du changement.<\\\/li>\\n<\\\/ul>\\n<strong>Pourquoi utiliser un questionnaire et un syst\\u00e8me de notation robuste pour les fournisseurs ITSM ?<\\\/strong>\\nCette approche r\\u00e9duit les biais et fournit une piste d'audit document\\u00e9e tout au long de la s\\u00e9lection de la plateforme ITSM.\\n\\n<strong>Comment le mod\\u00e8le RFP Halo ITSM aide-t-il \\u00e0 \\u00e9valuer les fournisseurs ITSM ?<\\\/strong>\\nLe mod\\u00e8le RFP Halo ITSM structure votre processus de s\\u00e9lection des fournisseurs en documentant clairement les besoins commerciaux, en sp\\u00e9cifiant les crit\\u00e8res d'\\u00e9valuation et en fournissant une matrice de notation, permettant une comparaison \\u00e9quitable et objective des fournisseurs ITSM en ligne avec les objectifs organisationnels.\\n\\n<strong>R\\u00e9f\\u00e9rence externe :<\\\/strong>\\nExplorez les <a href=\\\"https:\\\/\\\/haloitsm.com\\\/resources\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">ressources officielles du mod\\u00e8le RFP Halo ITSM<\\\/a> et les <a href=\\\"https:\\\/\\\/www.axelos.com\\\/certifications\\\/itil-service-management\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">guides g\\u00e9n\\u00e9raux d'acquisition ITIL<\\\/a>.\\n\\n<em>Texte alternatif de l'aide visuelle :<\\\/em>\\nCapture d'\\u00e9cran d'un mod\\u00e8le RFP Halo ITSM rempli : colonnes pour les exigences, les pond\\u00e9rations, les r\\u00e9ponses des fournisseurs et les notes d'\\u00e9valuation, soulignant un processus de s\\u00e9lection ITSM transparent et bas\\u00e9 sur des crit\\u00e8res.\\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"1de7616e\",\"elType\":\"widget\",\"settings\":{\"title\":\"Questions principales \\u00e0 poser aux fournisseurs ITSM en 2025\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"26ebcc90\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Conception d'un RFP ou organisation d'une d\\u00e9mo fournisseur ? Voici les <em>principales questions \\u00e0 poser aux fournisseurs ITSM<\\\/em> pour vos crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM et la comparaison des outils : \",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"795fec68\",\"elType\":\"widget\",\"settings\":{\"title\":\"Questions essentielles pour le RFP ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"63cd7aaf\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li>Comment supportez-vous l'automatisation et l'analytique bas\\u00e9es sur l'IA ?<\\\/li>\\n \\t<li>Quelles int\\u00e9grations sont imm\\u00e9diatement disponibles avec les outils de surveillance, d'actifs et de collaboration ?<\\\/li>\\n \\t<li>Comment votre solution \\u00e9volue-t-elle avec la croissance de l'entreprise sur 3 \\u00e0 5 ans ?<\\\/li>\\n \\t<li>Quelles certifications industrielles (ISO 27001, SOC 2, FedRAMP) maintenez-vous ? (<a href=\\\"https:\\\/\\\/www.goworkwize.com\\\/blog\\\/itsm-software-buying-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">GoWorkWize<\\\/a>)<\\\/li>\\n \\t<li>Quelle int\\u00e9gration, formation et \\u00e9ducation des utilisateurs fournissez-vous ?<\\\/li>\\n \\t<li>Quelle est votre feuille de route pour permettre le travail hybride et \\u00e0 distance ?<\\\/li>\\n<\\\/ul>\\nPour maximiser la valeur des d\\u00e9mos et des n\\u00e9gociations, voir aussi : <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-implementation-partner-expert-deployment-rapid-success\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">guide du partenaire d'impl\\u00e9mentation SMC Halo ITSM<\\\/a>\\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"5d98463\",\"elType\":\"widget\",\"settings\":{\"title\":\"Meilleures pratiques de suivi\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"20e149f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li>Demander des \\u00e9tudes de cas d'automatisation\\\/IA dans des industries similaires.<\\\/li>\\n \\t<li>Sonder les m\\u00e9triques : temps de r\\u00e9solution des incidents, dur\\u00e9e d'int\\u00e9gration, d\\u00e9lais d'int\\u00e9gration.<\\\/li>\\n \\t<li>Demander des histoires de r\\u00e9ussite client.<\\\/li>\\n \\t<li>Discuter des SLA et des protocoles d'escalade.<\\\/li>\\n<\\\/ul>\\nPour une liste de contr\\u00f4le RFP plus d\\u00e9taill\\u00e9e et un guide des questions, r\\u00e9f\\u00e9rez-vous au <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">guide RFP SMC<\\\/a>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"5dd20f3\",\"elType\":\"widget\",\"settings\":{\"title\":\"Documentation et notation des r\\u00e9ponses des fournisseurs\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"393bf1d\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li>Enregistrer les r\\u00e9ponses dans votre matrice de notation RFP ITSM.<\\\/li><li>\\u00c9valuer objectivement la transparence, la documentation et la volont\\u00e9 de personnalisation du fournisseur.<\\\/li><li>\\u00c9valuer l'\\\"ad\\u00e9quation\\\" avec la culture de votre \\u00e9quipe et la communication pr\\u00e9f\\u00e9r\\u00e9e.<\\\/li><\\\/ul><p><strong>Quelles questions devriez-vous poser aux fournisseurs ITSM pendant la s\\u00e9lection ?<\\\/strong><br>Les questions cl\\u00e9s \\u00e0 poser aux fournisseurs ITSM incluent :<\\\/p><ul><li>Comment votre plateforme prend-elle en charge l'IA et l'automatisation ?<\\\/li><li>Quelles int\\u00e9grations sont disponibles pr\\u00eates \\u00e0 l'emploi ?<\\\/li><li>Comment soutenez-vous l'int\\u00e9gration et le succ\\u00e8s client ?<\\\/li><li>Quelles certifications de s\\u00e9curit\\u00e9 votre solution d\\u00e9tient-elle ?<\\\/li><li>Comment accommodez-vous les effectifs hybrides ou \\u00e0 distance ?<\\\/li><\\\/ul><p>(Source : <a href=\\\"https:\\\/\\\/www.goworkwize.com\\\/blog\\\/itsm-software-buying-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">GoWorkWize<\\\/a>)<\\\/p><p><strong>Ressource externe :<\\\/strong><br>Trouvez plus de questions RFP ITSM et de conseils d'entretien sur la <a href=\\\"https:\\\/\\\/www.gartner.com\\\/en\\\/information-technology\\\/glossary\\\/itsm-it-service-management\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Bo\\u00eete \\u00e0 outils ITSM de Gartner<\\\/a>.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"30c83ff\",\"elType\":\"widget\",\"settings\":{\"title\":\"Int\\u00e9gration des retours d'exp\\u00e9rience r\\u00e9els : importance des avis clients Halo ITSM\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"33e465a\",\"elType\":\"widget\",\"settings\":{\"editor\":\"L'\\u00e9valuation structur\\u00e9e est vitale, mais les retours des pairs et des utilisateurs sont tout aussi importants. Les <em><a href=\\\"https:\\\/\\\/www.g2.com\\\/products\\\/haloitsm\\\/reviews\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">avis clients Halo ITSM<\\\/a><\\\/em> et autres avis de pairs ITSM peuvent fournir des perspectives cruciales du monde r\\u00e9el.\\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"0dd1566\",\"elType\":\"widget\",\"settings\":{\"title\":\"Pourquoi consid\\u00e9rer les retours utilisateurs ITSM dans la s\\u00e9lection des fournisseurs ?\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"c97293d\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li>Les avis des pairs refl\\u00e8tent l'exp\\u00e9rience client r\\u00e9elle, pas seulement le marketing du fournisseur.<\\\/li>\\n \\t<li>Les retours d\\u00e9taill\\u00e9s des utilisateurs ITSM r\\u00e9v\\u00e8lent des forces r\\u00e9currentes, comme des tableaux de bord ITSM intuitifs ou un service client r\\u00e9actif.<\\\/li>\\n \\t<li>Les faiblesses, comme des int\\u00e9grations complexes ou une personnalisation limit\\u00e9e, sont mises en \\u00e9vidence et valid\\u00e9es.<\\\/li>\\n<\\\/ul>\\nPour voir comment les professionnels du conseil vous aident \\u00e0 interpr\\u00e9ter ces avis pour des r\\u00e9sultats exploitables, visitez <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-consulting-services-expert-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">les services de conseil Halo ITSM<\\\/a>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"281dea0\",\"elType\":\"widget\",\"settings\":{\"title\":\"Comment utiliser les avis clients Halo ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"292e34f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li>Agr\\u00e9ger les insights des plateformes d'avis comme <a href=\\\"https:\\\/\\\/www.gartner.com\\\/reviews\\\/market\\\/it-service-management-tools\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Gartner Peer Insights<\\\/a> et <a href=\\\"https:\\\/\\\/www.g2.com\\\/categories\\\/it-service-management-itsm\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">G2<\\\/a>.<\\\/li><li>Exemple de ce que soulignent les <a href=\\\"https:\\\/\\\/www.g2.com\\\/products\\\/haloitsm\\\/reviews\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">avis clients Halo ITSM<\\\/a> :<ul><li><em>Points forts<\\\/em> : Interface utilisateur intuitive, automatisation, support d'int\\u00e9gration approfondi.<\\\/li><li><em>Points faibles<\\\/em> : Courbe d'apprentissage pour la personnalisation, limites d'int\\u00e9gration avec les outils existants.<\\\/li><\\\/ul><\\\/li><\\\/ul><p><strong>Meilleure pratique :<\\\/strong><br>Ajoutez les \\u00e9valuations des pairs comme cat\\u00e9gorie pond\\u00e9r\\u00e9e dans votre matrice d'\\u00e9valuation ITSM, en \\u00e9quilibrant l'\\u00e9valuation structur\\u00e9e avec les retours d'exp\\u00e9rience clients ITSM.<\\\/p><p><strong>Comment les avis clients ITSM devraient-ils influencer la s\\u00e9lection des fournisseurs ?<\\\/strong><br>Les avis des clients ITSM r\\u00e9v\\u00e8lent la satisfaction des utilisateurs et les forces ou faiblesses r\\u00e9elles de la plateforme. Int\\u00e9grez ces informations en pond\\u00e9rant les scores d'\\u00e9valuation par les pairs dans votre processus d'\\u00e9valuation des fournisseurs pour une s\\u00e9lection ITSM plus compl\\u00e8te et consciente des risques. <\\\/p><p>Pour plus de d\\u00e9tails sur l'int\\u00e9gration des \\u00e9valuations par les pairs et des appels de r\\u00e9f\\u00e9rence dans votre \\u00e9valuation, consultez <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-consulting-services-expert-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">cette ressource pratique<\\\/a><\\\/p><p><strong>Ressource externe :<\\\/strong><br>Consultez <a href=\\\"https:\\\/\\\/www.g2.com\\\/categories\\\/it-service-management-itsm\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">la cat\\u00e9gorie ITSM de G2 pour les avis r\\u00e9els des utilisateurs<\\\/a>.<\\\/p><p><em>Texte alternatif de l'aide visuelle :<\\\/em><br>Graphique comparant les \\u00e9valuations des utilisateurs de Halo ITSM sur des fonctionnalit\\u00e9s comme l'utilisabilit\\u00e9, l'automatisation, le support client et l'int\\u00e9gration, montrant les points forts et les pr\\u00e9occupations typiques soulev\\u00e9es dans les avis clients.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"27a6890d\",\"elType\":\"widget\",\"settings\":{\"title\":\"Conclusion et prochaines \\u00e9tapes : constituez votre liste restreinte de fournisseurs ITSM\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"6c21c6af\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Le succ\\u00e8s d'un approvisionnement ITSM repose sur une s\\u00e9lection rigoureuse bas\\u00e9e sur des crit\\u00e8res. L'utilisation de solides <em>crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM<\\\/em>, associ\\u00e9e aux ressources comme le <a href=\\\"https:\\\/\\\/haloitsm.com\\\/resources\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">mod\\u00e8le RFP halo ITSM<\\\/a> et \\u00e9clair\\u00e9e par les retours d'utilisateurs r\\u00e9els des <a href=\\\"https:\\\/\\\/www.g2.com\\\/products\\\/haloitsm\\\/reviews\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">avis clients halo ITSM<\\\/a>, garantit le choix d'un outil ITSM \\u00e9volutif qui soutient l'agilit\\u00e9 commerciale et la transformation num\\u00e9rique s\\u00e9curis\\u00e9e. \\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"d6c315f\",\"elType\":\"widget\",\"settings\":{\"title\":\"Prochaines \\u00e9tapes concr\\u00e8tes\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"1da89b2\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ol><li><strong>Constituez une \\u00e9quipe interfonctionnelle :<\\\/strong> Incluez l'IT, les op\\u00e9rations, la s\\u00e9curit\\u00e9, les achats et les RH.<\\\/li><li><strong>R\\u00e9digez votre RFP :<\\\/strong> Utilisez des outils comme le <a href=\\\"https:\\\/\\\/haloitsm.com\\\/resources\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">mod\\u00e8le RFP halo ITSM<\\\/a> pour d\\u00e9finir des exigences claires et une notation objective.<\\\/li><li><strong>Pr\\u00e9s\\u00e9lectionnez et d\\u00e9montrez les fournisseurs :<\\\/strong> Appuyez-vous sur vos crit\\u00e8res pond\\u00e9r\\u00e9s et votre liste de contr\\u00f4le de s\\u00e9lection ITSM.<br>Consultez \\u00e9galement le guide d\\u00e9taill\\u00e9 sur <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-consulting-services-expert-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">SMC Consulting<\\\/a><\\\/li><li><strong>Int\\u00e9grez les retours des pairs :<\\\/strong> Utilisez les <a href=\\\"https:\\\/\\\/www.g2.com\\\/products\\\/haloitsm\\\/reviews\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">avis clients halo ITSM<\\\/a> et d'autres sources pour valider l'ad\\u00e9quation.<\\\/li><li><strong>Faites une s\\u00e9lection bas\\u00e9e sur des preuves :<\\\/strong> Documentez votre processus pour assurer la transparence et la p\\u00e9rennit\\u00e9 de votre investissement dans la plateforme ITSM.<\\\/li><\\\/ol><p><strong>Quelles sont les prochaines \\u00e9tapes apr\\u00e8s avoir d\\u00e9fini les crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM ?<\\\/strong><br>Apr\\u00e8s avoir d\\u00e9fini les crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM, constituez une \\u00e9quipe interfonctionnelle, r\\u00e9digez un RFP structur\\u00e9 (en utilisant des outils comme le mod\\u00e8le RFP Halo ITSM), pr\\u00e9s\\u00e9lectionnez et d\\u00e9montrez les fournisseurs, int\\u00e9grez les avis des clients et faites une s\\u00e9lection bas\\u00e9e sur des preuves.<\\\/p><p><br>Pour un plan d'action complet et des listes de contr\\u00f4le, consultez <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">cette ressource<\\\/a><br>(Sources : <a href=\\\"https:\\\/\\\/www.cloudnuro.ai\\\/blog\\\/key-features-to-look-for-in-an-itsm-solution-in-2025\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">CloudNuro<\\\/a>, <a href=\\\"https:\\\/\\\/thectoclub.com\\\/tools\\\/best-itsm-tools\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">The CTO Club<\\\/a>, <a href=\\\"https:\\\/\\\/www.goworkwize.com\\\/blog\\\/itsm-software-buying-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">GoWorkWize<\\\/a>)<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"0204c3c\",\"elType\":\"widget\",\"settings\":{\"title\":\"Lectures compl\\u00e9mentaires et ressources\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"header_size\":\"h3\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"614f12a\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul>\\n \\t<li><a href=\\\"https:\\\/\\\/haloitsm.com\\\/resources\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">T\\u00e9l\\u00e9chargez le mod\\u00e8le RFP halo ITSM<\\\/a><\\\/li>\\n \\t<li><a href=\\\"https:\\\/\\\/www.g2.com\\\/products\\\/haloitsm\\\/reviews\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Explorez les avis clients halo ITSM<\\\/a><\\\/li>\\n \\t<li><a href=\\\"https:\\\/\\\/www.goworkwize.com\\\/blog\\\/itsm-software-buying-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Guide complet de s\\u00e9lection et d'achat ITSM (GoWorkWize)<\\\/a><\\\/li>\\n \\t<li><a href=\\\"https:\\\/\\\/www.cloudnuro.ai\\\/blog\\\/key-features-to-look-for-in-an-itsm-solution-in-2025\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Fonctionnalit\\u00e9s cl\\u00e9s \\u00e0 rechercher dans une solution ITSM en 2025 (CloudNuro)<\\\/a><\\\/li>\\n \\t<li><a href=\\\"https:\\\/\\\/thectoclub.com\\\/tools\\\/best-itsm-tools\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Comparatif des outils ITSM 2025 (The CTO Club)<\\\/a><\\\/li>\\n \\t<li><a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM : guide RFP et s\\u00e9lection d'outils 2025<\\\/a><\\\/li>\\n \\t<li><a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-consulting-services-expert-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Services de conseil Halo ITSM : guide expert pour l'excellence ITSM<\\\/a><\\\/li>\\n \\t<li><a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-implementation-partner-expert-deployment-rapid-success\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Partenaire d'impl\\u00e9mentation Halo ITSM : d\\u00e9ploiement expert et succ\\u00e8s rapide<\\\/a><\\\/li>\\n<\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"168d97c5\",\"elType\":\"widget\",\"settings\":{\"title\":\"FAQ\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"11840ea8\",\"elType\":\"widget\",\"settings\":{\"tabs\":[{\"tab_title\":\"Qu'est-ce qu'une liste de crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM ?\",\"tab_content\":\"<p>Une liste de crit\\u00e8res d'\\u00e9valuation des fournisseurs ITSM est une liste structur\\u00e9e d'exigences fonctionnelles, techniques et de support utilis\\u00e9e pour comparer et \\u00e9valuer les fournisseurs de logiciels pendant le processus de s\\u00e9lection d'outils ITSM.<br \\\/>\\nConsultez des exemples de listes de contr\\u00f4le et de mod\\u00e8les dans <a href=\\\"\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">ce guide<\\\/a>.<\\\/p>\\n\",\"_id\":\"b98d062\"},{\"tab_title\":\"Comment les outils ITSM soutiennent-ils la transformation num\\u00e9rique en 2025 ?\",\"tab_content\":\"<p>Les outils ITSM modernes en 2025 soutiennent la transformation num\\u00e9rique en automatisant les flux de travail, en permettant des op\\u00e9rations natives dans le cloud, en s'int\\u00e9grant aux syst\\u00e8mes d'entreprise et en fournissant des analyses pour l'am\\u00e9lioration continue des services.<\\\/p>\\n\",\"_id\":\"76cda6a\"},{\"tab_title\":\"Les avis clients ITSM des pairs sont-ils fiables pour la s\\u00e9lection des fournisseurs ?\",\"tab_content\":\"<p>Oui, les retours d'utilisateurs ITSM bien agr\\u00e9g\\u00e9s provenant de plateformes r\\u00e9put\\u00e9es (comme G2 ou Gartner Peer Insights) peuvent r\\u00e9v\\u00e9ler de mani\\u00e8re fiable les forces et les probl\\u00e8mes de la plateforme, ce qui en fait un \\u00e9l\\u00e9ment pr\\u00e9cieux du processus de s\\u00e9lection ITSM.<br \\\/>\\nConseils professionnels sur l'utilisation des avis clients dans la prise de d\\u00e9cision : <a href=\\\"https:\\\/\\\/smcconsulting.be\\\/halo-itsm-consulting-services-expert-guide\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">SMC Consulting<\\\/a><\\\/p>\\n\",\"_id\":\"39ec7c6\"},{\"tab_title\":\"Pourquoi les PME passent-elles de ServiceNow \\u00e0 des alternatives comme Halo ITSM ?\",\"tab_content\":\"<p>Les PME passent \\u00e0 Halo ITSM pour simplifier les op\\u00e9rations IT, r\\u00e9duire les co\\u00fbts et obtenir une solution adapt\\u00e9e \\u00e0 leur taille\\u2014sans la complexit\\u00e9 ou les d\\u00e9penses exc\\u00e9dentaires de ServiceNow.<\\\/p>\\n\",\"_id\":\"95366a9\"},{\"tab_title\":\"Halo ITSM est-il moins cher que ServiceNow pour les PME ?\",\"tab_content\":\"<p>Oui, Halo ITSM est g\\u00e9n\\u00e9ralement beaucoup plus abordable pour les PME gr\\u00e2ce \\u00e0 une tarification transparente, tandis que l'orientation entreprise de ServiceNow entra\\u00eene des co\\u00fbts plus \\u00e9lev\\u00e9s et souvent impr\\u00e9visibles.<\\\/p>\\n\",\"_id\":\"b48ced3\"},{\"tab_title\":\"ServiceNow peut-il s'int\\u00e9grer \\u00e0 Halo ITSM ?\",\"tab_content\":\"<p>Oui, ServiceNow et Halo ITSM peuvent s'int\\u00e9grer en utilisant des API et des connecteurs standard, permettant l'\\u00e9change de donn\\u00e9es ou des flux de travail hybrides\\u2014bien que les int\\u00e9grations de Halo soient g\\u00e9n\\u00e9ralement plus simples \\u00e0 configurer et \\u00e0 g\\u00e9rer pour les PME.<\\\/p>\\n\",\"_id\":\"385f91e\"},{\"tab_title\":\"Quel est le processus de migration de ServiceNow vers Halo ITSM ?\",\"tab_content\":\"<p>- Analyser l'environnement actuel et cartographier les besoins<br \\\/>- Exporter les donn\\u00e9es de ServiceNow<br \\\/>- Importer et configurer dans Halo ITSM<br \\\/>- Former le personnel<br \\\/>- Effectuer un d\\u00e9ploiement par phases et valider le succ\\u00e8s<\\\/p>\\n\",\"_id\":\"517df83\"}],\"selected_icon\":{\"value\":\"fas fa-long-arrow-alt-down\",\"library\":\"fa-solid\"},\"selected_active_icon\":{\"value\":\"fas fa-long-arrow-alt-up\",\"library\":\"fa-solid\"},\"border_width\":{\"unit\":\"px\",\"size\":1,\"sizes\":[]},\"title_typography_typography\":\"custom\",\"title_typography_font_family\":\"Outfit\",\"title_typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"title_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"title_typography_font_weight\":\"600\",\"title_typography_line_height\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"title_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"icon_align\":\"right\",\"content_color\":\"#263238\",\"content_typography_typography\":\"custom\",\"content_typography_font_family\":\"Outfit\",\"content_typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"content_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"content_typography_font_weight\":\"400\",\"content_typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"content_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"7ec14b8\"}],\"title_typography_font_size_tablet\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"content_typography_font_size_tablet\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"faq_schema\":\"yes\",\"content_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_css_classes\":\"faq-ITSM\",\"_border_border\":\"solid\",\"_border_width\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_border_radius\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"icon_space\":{\"unit\":\"px\",\"size\":5,\"sizes\":[]},\"__globals__\":{\"title_background\":\"globals\\\/colors?id=accent\",\"title_color\":\"globals\\\/colors?id=a2e875e\",\"tab_active_color\":\"globals\\\/colors?id=de469d4\",\"border_color\":\"globals\\\/colors?id=a2e875e\",\"icon_color\":\"globals\\\/colors?id=a2e875e\",\"icon_active_color\":\"globals\\\/colors?id=de469d4\"},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"accordion\"}],\"isInner\":false}]","_yoast_wpseo_title":"Crit\u00e8res d'\u00e9valuation des fournisseurs ITSM 2025 expliqu\u00e9s","_elementor_css":{"time":1777203264,"fonts":["Outfit","Roboto"],"icons":{"0":"","18":"fa-solid"},"dynamic_elements_ids":[],"status":"inline","0":"","css":".elementor-34684 .elementor-element.elementor-element-3f02fc63{--display:flex;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );--textColor:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-34684 .elementor-element.elementor-element-119f9ad2{font-family:\"Outfit\", Sans-serif;font-size:16px;font-weight:400;font-style:italic;}.elementor-34684 .elementor-element.elementor-element-119f9ad2 > .elementor-widget-container{margin:20px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-34684 .elementor-element.elementor-element-4afe08fa .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-4afe08fa > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-b79aaaf{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-b79aaaf > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-3ba441bc .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-3ba441bc > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-3f34215d{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-5b4be95 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-5b4be95 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-3620e8b8 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-3620e8b8 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-66f89f82{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-77f9f5d4 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-77f9f5d4 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-51b5413c{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-29d90e7b .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-29d90e7b > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-widget-uael-table th.uael-table-col,.elementor-widget-uael-table tr.uael-table-row div.responsive-header-text span.uael-table__text-inners{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );}.elementor-widget-uael-table thead .uael-table-row th .uael-table__text{color:var( --e-global-color-text );}.elementor-widget-uael-table thead .uael-table-row th .uael-table__text svg{fill:var( --e-global-color-text );}.elementor-widget-uael-table th{color:var( --e-global-color-text );}.elementor-widget-uael-table tbody .uael-table-row th{color:var( --e-global-color-text );}.elementor-widget-uael-table tbody .uael-table-head .uael-table__text{color:var( --e-global-color-text );}.elementor-widget-uael-table tbody .uael-table-head .uael-table__text svg{fill:var( --e-global-color-text );}.elementor-widget-uael-table td div:not(.responsive-header-text) .uael-table__text-inner, .elementor-widget-uael-table td div + .uael-table__text-inner,.elementor-widget-uael-table tbody .uael-table__text:not(.uael-tbody-head-text),.elementor-widget-uael-table td .uael-align-icon--left,.elementor-widget-uael-table td .uael-align-icon--right{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-widget-uael-table tbody td.uael-table-col .uael-table__text{color:var( --e-global-color-text );}.elementor-widget-uael-table tbody td.uael-table-col .uael-table__text svg{fill:var( --e-global-color-text );}.elementor-widget-uael-table .uael-advance-heading label, .elementor-widget-uael-table .uael-advance-heading select, .elementor-widget-uael-table .uael-advance-heading input{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-34684 .elementor-element.elementor-element-61314760 th.uael-table-col,.elementor-34684 .elementor-element.elementor-element-61314760 tr.uael-table-row div.responsive-header-text span.uael-table__text-inners{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:700;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-61314760 th.uael-table-col, .elementor-34684 .elementor-element.elementor-element-61314760 tbody .uael-table-col .uael-table-head{padding:15px 15px 15px 15px;}.elementor-34684 .elementor-element.elementor-element-61314760 th.uael-table-col, .elementor-34684 .elementor-element.elementor-element-61314760 tbody .uael-table-row th, .elementor-34684 .elementor-element.elementor-element-61314760 tbody .uael-table-row .uael-table-head, .elementor-34684 .elementor-element.elementor-element-61314760 tr.uael-table-row div.responsive-header-text, .elementor-34684 .elementor-element.elementor-element-61314760.elementor-widget-uael-table .uael-table-wrapper table[data-responsive=\"yes\"] tbody tr.uael-table-row div.responsive-header-text{border-style:solid;border-width:1px 1px 1px 1px;border-color:#bbb;}.elementor-34684 .elementor-element.elementor-element-61314760 td div:not(.responsive-header-text) .uael-table__text-inner, .elementor-34684 .elementor-element.elementor-element-61314760 td div + .uael-table__text-inner,.elementor-34684 .elementor-element.elementor-element-61314760 tbody .uael-table__text:not(.uael-tbody-head-text),.elementor-34684 .elementor-element.elementor-element-61314760 td .uael-align-icon--left,.elementor-34684 .elementor-element.elementor-element-61314760 td .uael-align-icon--right{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-61314760 tbody td.uael-table-col{padding:15px 15px 15px 15px;}.elementor-34684 .elementor-element.elementor-element-61314760 .uael-table-row .uael-table-col{vertical-align:middle;}.elementor-34684 .elementor-element.elementor-element-61314760 tbody tr:nth-child(odd){background:#eaeaea;}.elementor-34684 .elementor-element.elementor-element-61314760 tbody tr:nth-child(even){background:#FFFFFF;}.elementor-34684 .elementor-element.elementor-element-61314760 td.uael-table-col{border-style:solid;border-width:1px 1px 1px 1px;border-color:#bbb;}.elementor-34684 .elementor-element.elementor-element-61314760 .uael-align-icon--left i{font-size:30px;vertical-align:middle;}.elementor-34684 .elementor-element.elementor-element-61314760 .uael-align-icon--right i{font-size:30px;vertical-align:middle;}.elementor-34684 .elementor-element.elementor-element-61314760 .uael-align-icon--left svg{height:30px;width:30px;vertical-align:middle;}.elementor-34684 .elementor-element.elementor-element-61314760 .uael-align-icon--right svg{height:30px;width:30px;vertical-align:middle;}.elementor-34684 .elementor-element.elementor-element-61314760 .uael-align-icon--left{margin-right:10px;}.elementor-34684 .elementor-element.elementor-element-61314760 .uael-align-icon--right{margin-left:10px;}.elementor-34684 .elementor-element.elementor-element-61314760 .uael-col-img--left{width:30px;margin-right:10px;}.elementor-34684 .elementor-element.elementor-element-61314760 .uael-col-img--right{width:30px;margin-left:10px;}.elementor-34684 .elementor-element.elementor-element-61314760 .uael-advance-heading select, .elementor-34684 .elementor-element.elementor-element-61314760 .uael-advance-heading input{border-style:solid;border-width:1px 1px 1px 1px;border-color:#bbb;padding:10px 10px 10px 10px;width:200px;}.elementor-34684 .elementor-element.elementor-element-61314760 .uael-advance-heading{margin-bottom:15px;}.elementor-34684 .elementor-element.elementor-element-2d567fe{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-2efbbdf5 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-2efbbdf5 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-161db760{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-3f32bba2 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-3f32bba2 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-33bda417{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-4123091f .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-4123091f > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-591e87a3{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-5cef2ff0 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-5cef2ff0 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-3e309381{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-2d7fda24 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-2d7fda24 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-6d0eb27f{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-14aaba4d .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-14aaba4d > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-449de8ec{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-360e283 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-360e283 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-e0c1f31{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-47199c03 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-47199c03 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-75668872{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-66220148 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-66220148 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-71764888{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-1de7616e .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-1de7616e > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-26ebcc90{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-795fec68 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-795fec68 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-63cd7aaf{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-5d98463 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-5d98463 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-20e149f{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-5dd20f3 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-5dd20f3 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-393bf1d{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-30c83ff .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-30c83ff > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-33e465a{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-0dd1566 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-0dd1566 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-c97293d{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-281dea0 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-281dea0 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-292e34f{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-27a6890d .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-27a6890d > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-6c21c6af{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-d6c315f .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-d6c315f > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-1da89b2{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-0204c3c .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:28px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-0204c3c > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-614f12a{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-168d97c5 .elementor-heading-title{font-family:\"Roboto\", Sans-serif;font-size:34px;font-weight:700;line-height:1.3em;color:var( --e-global-color-59dc9dd );}.elementor-34684 .elementor-element.elementor-element-168d97c5 > .elementor-widget-container{margin:0px 0px 10px 0px;padding:20px 0px 0px 0px;}.elementor-widget-accordion .elementor-accordion-icon, .elementor-widget-accordion .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon, .elementor-widget-accordion .elementor-active .elementor-accordion-title{color:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-accordion-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-accordion .elementor-tab-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-accordion-item{border-width:1px;border-color:var( --e-global-color-a2e875e );}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-accordion-item .elementor-tab-content{border-width:1px;border-block-start-color:var( --e-global-color-a2e875e );}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-accordion-item .elementor-tab-title.elementor-active{border-width:1px;border-block-end-color:var( --e-global-color-a2e875e );}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-tab-title{background-color:var( --e-global-color-accent );padding:20px 20px 20px 20px;}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-accordion-icon, .elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-accordion-title{color:var( --e-global-color-a2e875e );}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-accordion-icon svg{fill:var( --e-global-color-a2e875e );}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-active .elementor-accordion-icon, .elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-active .elementor-accordion-title{color:var( --e-global-color-de469d4 );}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-de469d4 );}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-accordion-title{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:600;line-height:1.2em;}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-tab-title .elementor-accordion-icon i:before{color:var( --e-global-color-a2e875e );}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-tab-title .elementor-accordion-icon svg{fill:var( --e-global-color-a2e875e );}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-tab-title.elementor-active .elementor-accordion-icon i:before{color:var( --e-global-color-de469d4 );}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-tab-title.elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-de469d4 );}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-accordion-icon{margin-inline-end:5px;}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-tab-content{color:#263238;font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;padding:20px 20px 20px 20px;}.elementor-34684 .elementor-element.elementor-element-11840ea8 > .elementor-widget-container{margin:0px 0px 20px 0px;padding:0px 0px 0px 0px;border-style:solid;border-width:0px 0px 0px 0px;border-radius:0px 0px 0px 0px;}@media(max-width:1024px){.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-uael-table td div:not(.responsive-header-text) .uael-table__text-inner, .elementor-widget-uael-table td div + .uael-table__text-inner,.elementor-widget-uael-table tbody .uael-table__text:not(.uael-tbody-head-text),.elementor-widget-uael-table td .uael-align-icon--left,.elementor-widget-uael-table td .uael-align-icon--right{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-uael-table .uael-advance-heading label, .elementor-widget-uael-table .uael-advance-heading select, .elementor-widget-uael-table .uael-advance-heading input{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-accordion .elementor-accordion-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-accordion .elementor-tab-content{font-size:var( --e-global-typography-text-font-size );}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-accordion-title{font-size:18px;}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-tab-content{font-size:16px;}}@media(max-width:767px){.elementor-34684 .elementor-element.elementor-element-3f02fc63{--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-34684 .elementor-element.elementor-element-4afe08fa .elementor-heading-title{font-size:22px;}.elementor-34684 .elementor-element.elementor-element-4afe08fa > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-34684 .elementor-element.elementor-element-b79aaaf{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-3ba441bc .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-3f34215d{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-5b4be95 .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-3620e8b8 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-66f89f82{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-77f9f5d4 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-51b5413c{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-29d90e7b .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-widget-uael-table td div:not(.responsive-header-text) .uael-table__text-inner, .elementor-widget-uael-table td div + .uael-table__text-inner,.elementor-widget-uael-table tbody .uael-table__text:not(.uael-tbody-head-text),.elementor-widget-uael-table td .uael-align-icon--left,.elementor-widget-uael-table td .uael-align-icon--right{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-uael-table .uael-advance-heading label, .elementor-widget-uael-table .uael-advance-heading select, .elementor-widget-uael-table .uael-advance-heading input{font-size:var( --e-global-typography-text-font-size );}.elementor-34684 .elementor-element.elementor-element-61314760 th.uael-table-col,.elementor-34684 .elementor-element.elementor-element-61314760 tr.uael-table-row div.responsive-header-text span.uael-table__text-inners{font-size:16px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-61314760 td div:not(.responsive-header-text) .uael-table__text-inner, .elementor-34684 .elementor-element.elementor-element-61314760 td div + .uael-table__text-inner,.elementor-34684 .elementor-element.elementor-element-61314760 tbody .uael-table__text:not(.uael-tbody-head-text),.elementor-34684 .elementor-element.elementor-element-61314760 td .uael-align-icon--left,.elementor-34684 .elementor-element.elementor-element-61314760 td .uael-align-icon--right{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-2d567fe{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-2efbbdf5 .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-161db760{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-3f32bba2 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-33bda417{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-4123091f .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-591e87a3{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-5cef2ff0 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-3e309381{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-2d7fda24 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-6d0eb27f{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-14aaba4d .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-449de8ec{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-360e283 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-e0c1f31{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-47199c03 .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-75668872{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-66220148 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-71764888{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-1de7616e .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-26ebcc90{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-795fec68 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-63cd7aaf{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-5d98463 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-20e149f{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-5dd20f3 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-393bf1d{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-30c83ff .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-33e465a{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-0dd1566 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-c97293d{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-281dea0 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-292e34f{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-27a6890d .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-6c21c6af{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-d6c315f .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-1da89b2{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-0204c3c .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-34684 .elementor-element.elementor-element-614f12a{font-size:16px;line-height:1.6em;}.elementor-34684 .elementor-element.elementor-element-168d97c5 .elementor-heading-title{font-size:22px;line-height:1.3em;}.elementor-widget-accordion .elementor-accordion-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-accordion .elementor-tab-content{font-size:var( --e-global-typography-text-font-size );}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-accordion-title{font-size:18px;}.elementor-34684 .elementor-element.elementor-element-11840ea8 .elementor-tab-content{font-size:16px;padding:10px 20px 20px 20px;}}"},"_elementor_conditions":null,"_elementor_controls_usage":null,"_eael_custom_js":null,"_elementor_screenshot_failed":null,"_elementor_page_assets":{"scripts":["elementor-frontend","uael-datatable","uael-table","the7-e-sticky-effect"],"styles":["widget-heading","widget-accordion","the7-e-sticky-effect"]},"_edit_last":null,"_eael_widget_elements":null,"_oembed_e2a5f6d3f5cedf610883f8715c2a5f29":null,"_oembed_0f7773ae3b3288e1727618eecd485b3d":null,"_oembed_time_0f7773ae3b3288e1727618eecd485b3d":null,"_heateor_sss_meta":null,"_wp_old_date":null,"_yoast_wpseo_estimated-reading-time-minutes":null,"_yoast_wpseo_wordproof_timestamp":null,"_yoast_indexnow_last_ping":null,"_yoast_wpseo_focuskw":"Crit\u00e8res d'\u00e9valuation des fournisseurs ITSM 2025","_yoast_wpseo_metadesc":"D\u00e9couvrez les crit\u00e8res essentiels d'\u00e9valuation des fournisseurs ITSM 2025 pour s\u00e9lectionner les outils adapt\u00e9s aux besoins et tendances des entreprises.","_yoast_wpseo_linkdex":null,"_yoast_wpseo_focuskeywords":null,"_yoast_wpseo_keywordsynonyms":null,"_aioseo_title":null,"_aioseo_description":null,"_aioseo_keywords":null,"_aioseo_og_title":null,"_aioseo_og_description":null,"_aioseo_og_article_section":null,"_aioseo_og_article_tags":null,"_aioseo_twitter_title":null,"_aioseo_twitter_description":null,"_yoast_wpseo_content_score":null,"_thumbnail_id":"51550","_yoast_wpseo_canonical":null,"_eb_reusable_block_ids":[],"_yoast_post_redirect_info":null,"_yoast_wpseo_opengraph-description":null,"_yoast_wpseo_twitter-description":null,"_yoast_wpseo_opengraph-title":null,"_eb_attr":null,"footnotes":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Crit\u00e8res d&#039;\u00e9valuation des fournisseurs ITSM 2025 expliqu\u00e9s<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les crit\u00e8res essentiels d&#039;\u00e9valuation des fournisseurs ITSM 2025 pour s\u00e9lectionner les outils adapt\u00e9s aux besoins et tendances des entreprises.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/\" \/>\n<meta property=\"og:locale\" content=\"fr_BE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Crit\u00e8res d&#039;\u00e9valuation des fournisseurs ITSM : guide 2025 pour choisir le meilleur outil ITSM\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez les crit\u00e8res essentiels d&#039;\u00e9valuation des fournisseurs ITSM 2025 pour s\u00e9lectionner les outils adapt\u00e9s aux besoins et tendances des entreprises.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/\" \/>\n<meta property=\"og:site_name\" content=\"SMC Consulting\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SMCConsulting\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-14T18:54:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-07T07:08:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/08\/best-itsm-tools-635x400-1.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"635\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Emmanuel Yazbeck\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@SMCConsulting1\" \/>\n<meta name=\"twitter:site\" content=\"@SMCConsulting1\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emmanuel Yazbeck\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"18 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\\\/\"},\"author\":{\"name\":\"Emmanuel Yazbeck\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#\\\/schema\\\/person\\\/6d6818d0ff77806b65736d418b362b97\"},\"headline\":\"Crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM : guide 2025 pour choisir le meilleur outil ITSM\",\"datePublished\":\"2025-08-14T18:54:17+00:00\",\"dateModified\":\"2025-11-07T07:08:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\\\/\"},\"wordCount\":3775,\"publisher\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/best-itsm-tools-635x400-1.webp\",\"inLanguage\":\"fr-BE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\\\/\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\\\/\",\"name\":\"Crit\u00e8res d'\u00e9valuation des fournisseurs ITSM 2025 expliqu\u00e9s\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/best-itsm-tools-635x400-1.webp\",\"datePublished\":\"2025-08-14T18:54:17+00:00\",\"dateModified\":\"2025-11-07T07:08:58+00:00\",\"description\":\"D\u00e9couvrez les crit\u00e8res essentiels d'\u00e9valuation des fournisseurs ITSM 2025 pour s\u00e9lectionner les outils adapt\u00e9s aux besoins et tendances des entreprises.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\\\/#breadcrumb\"},\"inLanguage\":\"fr-BE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-BE\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/best-itsm-tools-635x400-1.webp\",\"contentUrl\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/best-itsm-tools-635x400-1.webp\",\"width\":635,\"height\":400,\"caption\":\"Guide des meilleurs outils ITSM criteres evaluation 2025\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Crit\u00e8res d&rsquo;\u00e9valuation des fournisseurs ITSM : guide 2025 pour choisir le meilleur outil ITSM\",\"item\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\\\/\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/\",\"name\":\"SMC Consulting\",\"description\":\"Fast-Track Your Digital Transformation\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-BE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#organization\",\"name\":\"SMC Consulting\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-BE\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/Logo.svg\",\"contentUrl\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/Logo.svg\",\"caption\":\"SMC Consulting\"},\"image\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/SMCConsulting\",\"https:\\\/\\\/x.com\\\/SMCConsulting1\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/smcconsulting\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#\\\/schema\\\/person\\\/6d6818d0ff77806b65736d418b362b97\",\"name\":\"Emmanuel Yazbeck\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-BE\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bd49c56af8b6aed1fa729afd287c5ae823da2fc63a352b0d39befa987980c9db?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bd49c56af8b6aed1fa729afd287c5ae823da2fc63a352b0d39befa987980c9db?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bd49c56af8b6aed1fa729afd287c5ae823da2fc63a352b0d39befa987980c9db?s=96&d=mm&r=g\",\"caption\":\"Emmanuel Yazbeck\"},\"description\":\"Dynamic leader, undeterred by challenge, with +25 years of proven innovation in Information Security and Digital Transformation. Emmanuel possesses a unique talent for adopting emerging technologies to define, enhance, and successfully implement multifaceted projects all the way to completion using Agile methodologies. My passion is for executing complex and challenging projects with a focus on optimising the use of resources (on-shore and off-shore), getting the best of team members \u2013 motivating personnel, imparting the organization\u2019s vision and ensuring complete cohesion and enterprise-wide achievement.\",\"sameAs\":[\"https:\\\/\\\/www.smcconsulting.be\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/feyazbeck\\\/\"],\"gender\":\"male\",\"knowsLanguage\":[\"English\",\"French\",\"Arabic\"],\"jobTitle\":\"Managing Partner\",\"worksFor\":\"SMC Consulting\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/author\\\/feyazbeck\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Crit\u00e8res d'\u00e9valuation des fournisseurs ITSM 2025 expliqu\u00e9s","description":"D\u00e9couvrez les crit\u00e8res essentiels d'\u00e9valuation des fournisseurs ITSM 2025 pour s\u00e9lectionner les outils adapt\u00e9s aux besoins et tendances des entreprises.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/","og_locale":"fr_BE","og_type":"article","og_title":"Crit\u00e8res d'\u00e9valuation des fournisseurs ITSM : guide 2025 pour choisir le meilleur outil ITSM","og_description":"D\u00e9couvrez les crit\u00e8res essentiels d'\u00e9valuation des fournisseurs ITSM 2025 pour s\u00e9lectionner les outils adapt\u00e9s aux besoins et tendances des entreprises.","og_url":"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/","og_site_name":"SMC Consulting","article_publisher":"https:\/\/www.facebook.com\/SMCConsulting","article_published_time":"2025-08-14T18:54:17+00:00","article_modified_time":"2025-11-07T07:08:58+00:00","og_image":[{"width":635,"height":400,"url":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/08\/best-itsm-tools-635x400-1.webp","type":"image\/png"}],"author":"Emmanuel Yazbeck","twitter_card":"summary_large_image","twitter_creator":"@SMCConsulting1","twitter_site":"@SMCConsulting1","twitter_misc":{"Written by":"Emmanuel Yazbeck","Est. reading time":"18 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/#article","isPartOf":{"@id":"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/"},"author":{"name":"Emmanuel Yazbeck","@id":"https:\/\/www.smcconsulting.be\/fr\/#\/schema\/person\/6d6818d0ff77806b65736d418b362b97"},"headline":"Crit\u00e8res d&#8217;\u00e9valuation des fournisseurs ITSM : guide 2025 pour choisir le meilleur outil ITSM","datePublished":"2025-08-14T18:54:17+00:00","dateModified":"2025-11-07T07:08:58+00:00","mainEntityOfPage":{"@id":"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/"},"wordCount":3775,"publisher":{"@id":"https:\/\/www.smcconsulting.be\/fr\/#organization"},"image":{"@id":"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/#primaryimage"},"thumbnailUrl":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/08\/best-itsm-tools-635x400-1.webp","inLanguage":"fr-BE"},{"@type":"WebPage","@id":"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/","url":"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/","name":"Crit\u00e8res d'\u00e9valuation des fournisseurs ITSM 2025 expliqu\u00e9s","isPartOf":{"@id":"https:\/\/www.smcconsulting.be\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/#primaryimage"},"image":{"@id":"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/#primaryimage"},"thumbnailUrl":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/08\/best-itsm-tools-635x400-1.webp","datePublished":"2025-08-14T18:54:17+00:00","dateModified":"2025-11-07T07:08:58+00:00","description":"D\u00e9couvrez les crit\u00e8res essentiels d'\u00e9valuation des fournisseurs ITSM 2025 pour s\u00e9lectionner les outils adapt\u00e9s aux besoins et tendances des entreprises.","breadcrumb":{"@id":"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/#breadcrumb"},"inLanguage":"fr-BE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/"]}]},{"@type":"ImageObject","inLanguage":"fr-BE","@id":"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/#primaryimage","url":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/08\/best-itsm-tools-635x400-1.webp","contentUrl":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/08\/best-itsm-tools-635x400-1.webp","width":635,"height":400,"caption":"Guide des meilleurs outils ITSM criteres evaluation 2025"},{"@type":"BreadcrumbList","@id":"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.smcconsulting.be\/fr\/"},{"@type":"ListItem","position":2,"name":"Crit\u00e8res d&rsquo;\u00e9valuation des fournisseurs ITSM : guide 2025 pour choisir le meilleur outil ITSM","item":"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-2025-pour-choisir-le-meilleur-outil-itsm\/"}]},{"@type":"WebSite","@id":"https:\/\/www.smcconsulting.be\/fr\/#website","url":"https:\/\/www.smcconsulting.be\/fr\/","name":"SMC Consulting","description":"Fast-Track Your Digital Transformation","publisher":{"@id":"https:\/\/www.smcconsulting.be\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.smcconsulting.be\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-BE"},{"@type":"Organization","@id":"https:\/\/www.smcconsulting.be\/fr\/#organization","name":"SMC Consulting","url":"https:\/\/www.smcconsulting.be\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-BE","@id":"https:\/\/www.smcconsulting.be\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Logo.svg","contentUrl":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Logo.svg","caption":"SMC Consulting"},"image":{"@id":"https:\/\/www.smcconsulting.be\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SMCConsulting","https:\/\/x.com\/SMCConsulting1","https:\/\/www.linkedin.com\/company\/smcconsulting\/"]},{"@type":"Person","@id":"https:\/\/www.smcconsulting.be\/fr\/#\/schema\/person\/6d6818d0ff77806b65736d418b362b97","name":"Emmanuel Yazbeck","image":{"@type":"ImageObject","inLanguage":"fr-BE","@id":"https:\/\/secure.gravatar.com\/avatar\/bd49c56af8b6aed1fa729afd287c5ae823da2fc63a352b0d39befa987980c9db?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/bd49c56af8b6aed1fa729afd287c5ae823da2fc63a352b0d39befa987980c9db?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bd49c56af8b6aed1fa729afd287c5ae823da2fc63a352b0d39befa987980c9db?s=96&d=mm&r=g","caption":"Emmanuel Yazbeck"},"description":"Dynamic leader, undeterred by challenge, with +25 years of proven innovation in Information Security and Digital Transformation. Emmanuel possesses a unique talent for adopting emerging technologies to define, enhance, and successfully implement multifaceted projects all the way to completion using Agile methodologies. My passion is for executing complex and challenging projects with a focus on optimising the use of resources (on-shore and off-shore), getting the best of team members \u2013 motivating personnel, imparting the organization\u2019s vision and ensuring complete cohesion and enterprise-wide achievement.","sameAs":["https:\/\/www.smcconsulting.be\/","https:\/\/www.linkedin.com\/in\/feyazbeck\/"],"gender":"male","knowsLanguage":["English","French","Arabic"],"jobTitle":"Managing Partner","worksFor":"SMC Consulting","url":"https:\/\/www.smcconsulting.be\/fr\/author\/feyazbeck\/"}]}},"_links":{"self":[{"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/posts\/34684","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/comments?post=34684"}],"version-history":[{"count":0,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/posts\/34684\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/media\/51550"}],"wp:attachment":[{"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/media?parent=34684"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/categories?post=34684"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/tags?post=34684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}