{"id":34680,"date":"2025-02-19T12:22:00","date_gmt":"2025-02-19T11:22:00","guid":{"rendered":"https:\/\/www.smcconsulting.be\/reduisez-les-tickets-dassistance-grace-au-libre-service-alimente-par-lia\/"},"modified":"2026-02-19T10:14:59","modified_gmt":"2026-02-19T09:14:59","slug":"reduisez-les-tickets-dassistance-grace-au-libre-service-alimente-par-lia","status":"publish","type":"post","link":"https:\/\/www.smcconsulting.be\/fr\/reduisez-les-tickets-dassistance-grace-au-libre-service-alimente-par-lia\/","title":{"rendered":"R\u00e9duisez les tickets d&#8217;assistance gr\u00e2ce au libre-service aliment\u00e9 par l&#8217;IA"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"34680\" class=\"elementor elementor-34680 elementor-29336\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3f9a5f e-flex e-con-boxed e-con e-parent\" data-id=\"f3f9a5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2d7c4 elementor-widget elementor-widget-text-editor\" data-id=\"bb2d7c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les entreprises modernes font face \u00e0 un d\u00e9fi crucial : g\u00e9rer des volumes croissants de demandes d&#8217;assistance tout en maintenant l&#8217;efficacit\u00e9 op\u00e9rationnelle. Les services d&#8217;assistance traditionnels sont souvent d\u00e9bord\u00e9s, entra\u00eenant des temps de r\u00e9ponse plus longs, des employ\u00e9s ou clients frustr\u00e9s et des co\u00fbts plus \u00e9lev\u00e9s. Mais que se passerait-il si vous pouviez permettre aux utilisateurs de r\u00e9soudre les probl\u00e8mes de mani\u00e8re autonome, avant m\u00eame de soumettre un ticket ?  <\/p><p>Dans notre prochain webinaire, <a href=\"https:\/\/document360.com\/fr\/webinaire\/comment-reduire-les-tickets-dassistance-grace-au-libre-service-alimente-par-lia\/\" target=\"_blank\" rel=\"noopener\"><strong>\u00ab R\u00e9duisez les Tickets d&#8217;Assistance Gr\u00e2ce au Libre-Service Aliment\u00e9 par l&#8217;IA \u00bb<\/strong><\/a>, organis\u00e9 en partenariat avec Document360, nous explorerons comment les outils de libre-service bas\u00e9s sur l&#8217;IA transforment le support informatique. Cet article de blog pr\u00e9sente un aper\u00e7u des points cl\u00e9s et explique pourquoi ce webinaire est incontournable pour les dirigeants visionnaires.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dae2bb9 elementor-widget elementor-widget-heading\" data-id=\"dae2bb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le co\u00fbt croissant d'un support informatique inefficace\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-761b7cf elementor-widget elementor-widget-heading\" data-id=\"761b7cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pourquoi les tickets d'assistance nuisent \u00e0 votre entreprise\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e52c620 elementor-widget elementor-widget-text-editor\" data-id=\"e52c620\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li><strong>D\u00e9lais de traitement :<\/strong> Les temps moyens de r\u00e9solution des tickets de support varient de quelques heures \u00e0 plusieurs jours, ce qui impacte la productivit\u00e9.<\/li>\n \t<li><strong>Co\u00fbts op\u00e9rationnels \u00e9lev\u00e9s :<\/strong> Chaque ticket trait\u00e9 par des agents humains co\u00fbte aux entreprises entre 15 et 50 $.<\/li>\n \t<li><strong>Frustration des employ\u00e9s\/clients :<\/strong> 72 % des utilisateurs s&#8217;attendent \u00e0 des solutions instantan\u00e9es \u2014 les retards nuisent \u00e0 la satisfaction et \u00e0 la fid\u00e9lisation.<\/li>\n<\/ul>\n\n![Suggestion d&#8217;infographie : Visualisation des statistiques sur les co\u00fbts des tickets d&#8217;assistance et les temps de r\u00e9solution.]\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07b792d elementor-widget elementor-widget-heading\" data-id=\"07b792d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">L'opportunit\u00e9 cach\u00e9e du libre-service\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-538b5dd elementor-widget elementor-widget-text-editor\" data-id=\"538b5dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les \u00e9tudes montrent que <strong>40 % des utilisateurs pr\u00e9f\u00e8rent le libre-service plut\u00f4t que de contacter le support<\/strong>. En impl\u00e9mentant des solutions bas\u00e9es sur l&#8217;IA, les entreprises comme la v\u00f4tre peuvent : <\/p><ul><li>R\u00e9duire le volume de tickets jusqu&#8217;\u00e0 30 % en quelques mois.<\/li><li>R\u00e9duire les temps de r\u00e9solution de plusieurs heures \u00e0 quelques minutes.<\/li><li>Lib\u00e9rer les \u00e9quipes informatiques pour se concentrer sur des initiatives strat\u00e9giques.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77b2387 e-con-full e-flex e-con e-child\" data-id=\"77b2387\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ed22f24 e-con-full e-flex e-con e-child\" data-id=\"ed22f24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e1c5f0 elementor-widget elementor-widget-image\" data-id=\"1e1c5f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"1024\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/Transformation-Digitale-min-780x1024.webp\" class=\"attachment-large size-large wp-image-51643\" alt=\"Transformation num\u00e9rique\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/Transformation-Digitale-min-780x1024.webp 780w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/Transformation-Digitale-min-229x300.webp 229w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/Transformation-Digitale-min-768x1008.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/Transformation-Digitale-min.webp 1121w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d80a3f e-con-full e-flex e-con e-child\" data-id=\"0d80a3f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b22007 elementor-widget elementor-widget-heading\" data-id=\"2b22007\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Vous souhaitez acc\u00e9l\u00e9rer votre transformation num\u00e9rique ?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bb8875 elementor-widget elementor-widget-text-editor\" data-id=\"8bb8875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSMC Consulting propose des solutions de pointe qui automatisent vos op\u00e9rations et renforcent votre engagement client.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-086346a elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"086346a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_086346a\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_086346a a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_086346a .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_086346a .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_086346a .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_086346a\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-8e71bdc \" href=\"https:\/\/www.smcconsulting.be\/fr\/reserver-une-reunion\/\" id=\"uc_blox_btn_group_elementor_086346a_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Consultation gratuite<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbf603f elementor-widget elementor-widget-heading\" data-id=\"cbf603f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment fonctionne le libre-service aliment\u00e9 par l'IA\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8583468 elementor-widget elementor-widget-heading\" data-id=\"8583468\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Bases de connaissances intelligentes\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8ff9b0 elementor-widget elementor-widget-text-editor\" data-id=\"c8ff9b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes plateformes am\u00e9lior\u00e9es par l&#8217;IA comme Document360 analysent les tickets historiques et le comportement des utilisateurs pour :\n<ol>\n \t<li><strong>G\u00e9n\u00e9rer automatiquement des FAQ<\/strong> bas\u00e9es sur les questions courantes.<\/li>\n \t<li><strong>Mettre \u00e0 jour dynamiquement le contenu<\/strong> \u00e0 mesure que de nouveaux probl\u00e8mes surviennent.<\/li>\n \t<li><strong>Pr\u00e9dire les besoins des utilisateurs<\/strong> avec des suggestions contextuelles.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-720e507 elementor-widget elementor-widget-heading\" data-id=\"720e507\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">IA conversationnelle et chatbots\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cb58be elementor-widget elementor-widget-text-editor\" data-id=\"4cb58be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les chatbots modernes vont au-del\u00e0 des r\u00e9ponses script\u00e9es :<\/p><ul><li><strong>Le traitement du langage naturel (NLP)<\/strong> comprend les requ\u00eates complexes.<\/li><li><strong>L&#8217;int\u00e9gration avec les bases de connaissances<\/strong> fournit des r\u00e9ponses instantan\u00e9es et pr\u00e9cises.<\/li><li><strong>Disponibilit\u00e9 24\/7<\/strong> assure la continuit\u00e9 du support.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c9a516 elementor-widget elementor-widget-heading\" data-id=\"5c9a516\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9tude de cas : une r\u00e9duction de 50 % des tickets\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c475ec elementor-widget elementor-widget-text-editor\" data-id=\"0c475ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUne entreprise de logistique europ\u00e9enne s&#8217;est associ\u00e9e \u00e0 SMC Consulting pour d\u00e9ployer un portail de libre-service IA. En six mois : \n<ul>\n \t<li><strong>Le volume de tickets a diminu\u00e9 de 52 %<\/strong>.<\/li>\n \t<li>La satisfaction des employ\u00e9s vis-\u00e0-vis du support informatique a augment\u00e9 de 65 %.<\/li>\n \t<li>Les \u00e9quipes informatiques ont r\u00e9orient\u00e9 plus de 20 heures par semaine vers des projets d&#8217;innovation.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e39740 elementor-widget elementor-widget-heading\" data-id=\"3e39740\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Principaux avantages du libre-service IA pour votre entreprise\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fedac1 elementor-widget elementor-widget-heading\" data-id=\"7fedac1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Efficacit\u00e9 des co\u00fbts\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ecf6c9 elementor-widget elementor-widget-text-editor\" data-id=\"0ecf6c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>R\u00e9duction des co\u00fbts par ticket en automatisant les requ\u00eates r\u00e9p\u00e9titives.<\/li>\n \t<li>R\u00e9duction de la d\u00e9pendance aux grandes \u00e9quipes de support.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcc8f96 elementor-widget elementor-widget-heading\" data-id=\"bcc8f96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Exp\u00e9rience utilisateur am\u00e9lior\u00e9e\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1f3438 elementor-widget elementor-widget-text-editor\" data-id=\"e1f3438\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Les r\u00e9solutions instantan\u00e9es am\u00e9liorent la satisfaction et la confiance.<\/li>\n \t<li>Solutions personnalis\u00e9es via l&#8217;apprentissage automatique.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb2ef66 elementor-widget elementor-widget-heading\" data-id=\"eb2ef66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Support \u00e9volutif\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40779e7 elementor-widget elementor-widget-text-editor\" data-id=\"40779e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>G\u00e9rez les pics de demande sans embaucher de personnel suppl\u00e9mentaire.<\/li>\n \t<li>\u00c9tendez le support aux \u00e9quipes mondiales avec des capacit\u00e9s multilingues.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68f0e7f elementor-widget elementor-widget-heading\" data-id=\"68f0e7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Insights bas\u00e9s sur les donn\u00e9es\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be44121 elementor-widget elementor-widget-text-editor\" data-id=\"be44121\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>L&#8217;IA identifie les probl\u00e8mes r\u00e9currents, permettant une r\u00e9solution proactive.<\/li><li>Suivez le comportement des utilisateurs pour affiner le contenu de la base de connaissances.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fd2ad1 elementor-widget elementor-widget-heading\" data-id=\"7fd2ad1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Participez \u00e0 notre webinaire pour d\u00e9couvrir des strat\u00e9gies concr\u00e8tes\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-460abee elementor-widget elementor-widget-text-editor\" data-id=\"460abee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pr\u00eat \u00e0 transformer votre mod\u00e8le de support informatique ? <strong>Inscrivez-vous \u00e0 notre webinaire gratuit<\/strong> pour apprendre :<\/p><ul><li>Comment construire une strat\u00e9gie efficace de libre-service IA.<\/li><li>Les meilleures pratiques pour int\u00e9grer les chatbots et les bases de connaissances.<\/li><li>Des histoires de r\u00e9ussite r\u00e9elles de leaders de l&#8217;industrie.<\/li><\/ul><p><strong>D\u00e9tails du webinaire<\/strong>&nbsp;:<\/p><ul><li><strong>Date<\/strong>&nbsp;: 11 mars 2025<\/li><li><strong>Heure<\/strong> : 11h00<\/li><li><strong>Animateurs<\/strong>&nbsp;: Experts de <a href=\"https:\/\/www.smcconsulting.be\/fr\/document360-plateforme-de-base-de-connaissances\/\">SMC Consulting<\/a> et de <a href=\"https:\/\/document360.com\/fr\/\" target=\"_blank\" rel=\"noopener\">Document360<\/a><\/li><li><strong>Lien d&#8217;inscription<\/strong> : <a href=\"https:\/\/document360.com\/fr\/webinaire\/reduisez-les-tickets-dassistance-grace-au-libre-service-alimente-par-lia\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/document360.com\/fr\/webinaire\/reduisez-les-tickets-dassistance-grace-au-libre-service-alimente-par-lia\/<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0baa294 elementor-widget elementor-widget-heading\" data-id=\"0baa294\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment SMC Consulting peut vous aider\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb0837 elementor-widget elementor-widget-text-editor\" data-id=\"7fb0837\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chez SMC Consulting, nous sommes sp\u00e9cialis\u00e9s dans l&#8217;accompagnement des entreprises dans leur transformation digitale. Nos services incluent : <\/p><ul><li><strong>Strat\u00e9gie IA et automatisation<\/strong> : Feuilles de route personnalis\u00e9es pour l&#8217;adoption du libre-service.<\/li><li><strong>Optimisation du support informatique<\/strong> : Rationalisation des flux de travail et r\u00e9duction des co\u00fbts.<\/li><li><strong>D\u00e9veloppement de base de connaissances<\/strong> : Construction de plateformes intelligentes et conviviales.<\/li><\/ul><p>Explorez nos autres articles :<\/p><ul><li>Tendances de la transformation num\u00e9rique qui fa\u00e7onneront 2024<a href=\"https:\/\/www.smcconsulting.be\/fr\/how-digital-transformation-is-revolutionizing-businesses\/\" rel=\"noreferrer noopener\"><\/a><\/li><li><a href=\"https:\/\/www.smcconsulting.be\/fr\/solutions-dintegration-et-dautomatisation-sans-code\/\" rel=\"noreferrer noopener\">Optimisation des co\u00fbts informatiques gr\u00e2ce \u00e0 l&#8217;automatisation intelligente<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b32051 elementor-widget elementor-widget-heading\" data-id=\"2b32051\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion : adoptez l'avenir du support informatique\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8acfa45 elementor-widget elementor-widget-text-editor\" data-id=\"8acfa45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLe libre-service aliment\u00e9 par l&#8217;IA n&#8217;est pas qu&#8217;une tendance\u2014c&#8217;est un avantage concurrentiel. En r\u00e9duisant le volume de tickets et en autonomisant les utilisateurs, votre entreprise peut obtenir des r\u00e9solutions plus rapides, des parties prenantes plus satisfaites et un budget optimis\u00e9. \n\n<strong>Ne manquez pas cette opportunit\u00e9 !<\/strong> <a href=\"https:\/\/document360.com\/fr\/webinaire\/reduisez-les-tickets-dassistance-grace-au-libre-service-alimente-par-lia\/\" target=\"_blank\" rel=\"noreferrer noopener\">Inscrivez-vous au webinaire<\/a> d\u00e8s aujourd&#8217;hui, ou <a href=\"https:\/\/www.smcconsulting.be\/contact\" rel=\"noreferrer noopener\">contactez SMC Consulting<\/a> pour commencer votre parcours vers le libre-service.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Les entreprises modernes font face \u00e0 un d\u00e9fi crucial : g\u00e9rer des volumes croissants de demandes d&#8217;assistance tout en maintenant l&#8217;efficacit\u00e9 op\u00e9rationnelle. Les services d&#8217;assistance traditionnels sont souvent d\u00e9bord\u00e9s, entra\u00eenant des temps de r\u00e9ponse plus longs, des employ\u00e9s ou clients frustr\u00e9s et des co\u00fbts plus \u00e9lev\u00e9s. Mais que se passerait-il si vous pouviez permettre aux&hellip;<\/p>\n","protected":false},"author":2,"featured_media":34681,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[345,165,346],"tags":[347,348],"class_list":["post-34680","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-document360","category-non-categorise","category-solution-de-base-de-connaissances-ia","tag-document360","tag-solution-de-base-de-connaissances-ia"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":null,"_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":345,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice Support : Optimisez votre ITSM %%page%% %%sep%% %%sitename%%":null,"Freshservice Support":null,"D\u00e9couvrez Freshservice, solution int\u00e9gr\u00e9e pour un support ITSM efficace. Essayez-le et am\u00e9liorez vos services IT d\u00e8s maintenant !":null,"_wp_old_slug":null,"_edit_lock":null,"_eael_post_view_count":"2468","_wp_trash_meta_status":null,"_wp_trash_meta_time":null,"_elementor_template_type":"wp-post","_elementor_edit_mode":"builder","_elementor_version":"3.33.6","_elementor_pro_version":null,"_wp_page_template":"default","_elementor_page_settings":{"eael_ext_toc_title":"Table of Contents"},"_elementor_data":"[{\"id\":\"f3f9a5f\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":false,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_title\":\"Container\",\"padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[{\"id\":\"bb2d7c4\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Les entreprises modernes font face \\u00e0 un d\\u00e9fi crucial : g\\u00e9rer des volumes croissants de demandes d'assistance tout en maintenant l'efficacit\\u00e9 op\\u00e9rationnelle. Les services d'assistance traditionnels sont souvent d\\u00e9bord\\u00e9s, entra\\u00eenant des temps de r\\u00e9ponse plus longs, des employ\\u00e9s ou clients frustr\\u00e9s et des co\\u00fbts plus \\u00e9lev\\u00e9s. Mais que se passerait-il si vous pouviez permettre aux utilisateurs de r\\u00e9soudre les probl\\u00e8mes de mani\\u00e8re autonome, avant m\\u00eame de soumettre un ticket ?  <\\\/p><p>Dans notre prochain webinaire, <a href=\\\"https:\\\/\\\/document360.com\\\/fr\\\/webinaire\\\/comment-reduire-les-tickets-dassistance-grace-au-libre-service-alimente-par-lia\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"><strong>\\u00ab R\\u00e9duisez les Tickets d'Assistance Gr\\u00e2ce au Libre-Service Aliment\\u00e9 par l'IA \\u00bb<\\\/strong><\\\/a>, organis\\u00e9 en partenariat avec Document360, nous explorerons comment les outils de libre-service bas\\u00e9s sur l'IA transforment le support informatique. Cet article de blog pr\\u00e9sente un aper\\u00e7u des points cl\\u00e9s et explique pourquoi ce webinaire est incontournable pour les dirigeants visionnaires.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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<strong>Inscrivez-vous \\u00e0 notre webinaire gratuit<\\\/strong> pour apprendre :<\\\/p><ul><li>Comment construire une strat\\u00e9gie efficace de libre-service IA.<\\\/li><li>Les meilleures pratiques pour int\\u00e9grer les chatbots et les bases de connaissances.<\\\/li><li>Des histoires de r\\u00e9ussite r\\u00e9elles de leaders de l'industrie.<\\\/li><\\\/ul><p><strong>D\\u00e9tails du webinaire<\\\/strong>&nbsp;:<\\\/p><ul><li><strong>Date<\\\/strong>&nbsp;: 11 mars 2025<\\\/li><li><strong>Heure<\\\/strong> : 11h00<\\\/li><li><strong>Animateurs<\\\/strong>&nbsp;: Experts de <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/document360-plateforme-de-base-de-connaissances\\\/\\\">SMC Consulting<\\\/a> et de <a href=\\\"https:\\\/\\\/document360.com\\\/fr\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Document360<\\\/a><\\\/li><li><strong>Lien d'inscription<\\\/strong> : <a href=\\\"https:\\\/\\\/document360.com\\\/fr\\\/webinaire\\\/reduisez-les-tickets-dassistance-grace-au-libre-service-alimente-par-lia\\\/\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">https:\\\/\\\/document360.com\\\/fr\\\/webinaire\\\/reduisez-les-tickets-dassistance-grace-au-libre-service-alimente-par-lia\\\/<\\\/a><\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"28f1e43\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"4048a5b\"}]},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"0baa294\",\"elType\":\"widget\",\"settings\":{\"title\":\"Comment SMC Consulting peut vous aider\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"e5c39d1\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"eb8b8e9\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"7fb0837\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Chez SMC Consulting, nous sommes sp\\u00e9cialis\\u00e9s dans l'accompagnement des entreprises dans leur transformation digitale. Nos services incluent : <\\\/p><ul><li><strong>Strat\\u00e9gie IA et automatisation<\\\/strong> : Feuilles de route personnalis\\u00e9es pour l'adoption du libre-service.<\\\/li><li><strong>Optimisation du support informatique<\\\/strong> : Rationalisation des flux de travail et r\\u00e9duction des co\\u00fbts.<\\\/li><li><strong>D\\u00e9veloppement de base de connaissances<\\\/strong> : Construction de plateformes intelligentes et conviviales.<\\\/li><\\\/ul><p>Explorez nos autres articles :<\\\/p><ul><li>Tendances de la transformation num\\u00e9rique qui fa\\u00e7onneront 2024<a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/how-digital-transformation-is-revolutionizing-businesses\\\/\\\" rel=\\\"noreferrer noopener\\\"><\\\/a><\\\/li><li><a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/solutions-dintegration-et-dautomatisation-sans-code\\\/\\\" rel=\\\"noreferrer noopener\\\">Optimisation des co\\u00fbts informatiques gr\\u00e2ce \\u00e0 l'automatisation intelligente<\\\/a><\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"a09b4f5\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"37ef6af\"}]},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"2b32051\",\"elType\":\"widget\",\"settings\":{\"title\":\"Conclusion : adoptez l'avenir du support informatique\\n\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Roboto\",\"typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9967687\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"title_color\":\"globals\\\/colors?id=59dc9dd\"},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"ed5552f\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"07a257b\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"8acfa45\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Le libre-service aliment\\u00e9 par l'IA n'est pas qu'une tendance\\u2014c'est un avantage concurrentiel. En r\\u00e9duisant le volume de tickets et en autonomisant les utilisateurs, votre entreprise peut obtenir des r\\u00e9solutions plus rapides, des parties prenantes plus satisfaites et un budget optimis\\u00e9. \\n\\n<strong>Ne manquez pas cette opportunit\\u00e9 !<\\\/strong> <a href=\\\"https:\\\/\\\/document360.com\\\/fr\\\/webinaire\\\/reduisez-les-tickets-dassistance-grace-au-libre-service-alimente-par-lia\\\/\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">Inscrivez-vous au webinaire<\\\/a> d\\u00e8s aujourd'hui, ou <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/contact\\\" rel=\\\"noreferrer noopener\\\">contactez SMC Consulting<\\\/a> pour commencer votre parcours vers le libre-service.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5ae82ad\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 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