{"id":82321,"date":"2026-03-26T11:59:49","date_gmt":"2026-03-26T10:59:49","guid":{"rendered":"https:\/\/www.smcconsulting.be\/lp3\/"},"modified":"2026-04-02T15:25:42","modified_gmt":"2026-04-02T13:25:42","slug":"checklist-itsm-itilv4","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/fr\/checklist-itsm-itilv4\/","title":{"rendered":"Liste de contr\u00f4le ITSM ITIL v4"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"82321\" class=\"elementor elementor-82321 elementor-82319\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-031458c e-flex e-con-boxed e-con e-parent\" data-id=\"031458c\" data-element_type=\"container\" data-e-type=\"container\" id=\"Form\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0a69086 e-con-full e-flex e-con e-child\" data-id=\"0a69086\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f579ee1 elementor-widget elementor-widget-heading\" data-id=\"f579ee1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Votre ITSM est-il vraiment <br>op\u00e9rationnel ou simplement d\u00e9ploy\u00e9 ?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af53487 elementor-widget elementor-widget-text-editor\" data-id=\"af53487\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez les 12 crit\u00e8res que nos consultants ITILv4 v\u00e9rifient lors de la semaine 1 de <br>chaque nouveau projet. \u00c9valuez votre maturit\u00e9 ITSM en 20 minutes.  Gratuit.  <br>Aucune inscription requise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d13437 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7d13437\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Bas\u00e9 sur 400 projets r\u00e9els<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certifi\u00e9 ITILv4<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9sultat imm\u00e9diat<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Aucun argumentaire de vente<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d0d62e0 e-con-full e-flex e-con e-child\" data-id=\"d0d62e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c168aee elementor-widget elementor-widget-heading\" data-id=\"c168aee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Recevez la checklist compl\u00e8te<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1746bba eael-gravity-form-button-custom elementor-widget elementor-widget-eael-gravity-form\" data-id=\"1746bba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-gravity-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-contact-form eael-gravity-form eael-contact-form-align-default\">\n\t\t        <script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gpev-field\"  data-field-class=\"gpev-field\" ><label class='gfield_label gform-field-label' for='input_26_1'>Professional email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_1' id='input_26_1' type='email' value='' class='large'   placeholder='Professional email' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_26_3\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_26_3'>Company name<\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_26_3' type='text' value='' class='large'    placeholder='Company name'  aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_26_5\" class=\"gfield gfield--type-number gfield--input-type-number gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_hidden\"  ><div class=\"admin-hidden-markup\"><i class=\"gform-icon gform-icon--hidden\" aria-hidden=\"true\" title=\"This field is hidden when viewing the form\"><\/i><span>This field is hidden when viewing the form<\/span><\/div><label class='gfield_label gform-field-label' for='input_26_5'>Number<\/label><div class='ginput_container ginput_container_number'><input name='input_5' id='input_26_5' type='number' step='any'   value='82321' class='large'      aria-invalid=\"false\"  \/><\/div><\/li><\/ul><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_26' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Submit'  \/> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_26' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_26' id='gform_theme_26' value='legacy' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_26' id='gform_style_settings_26' value='' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_26' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='26' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='EUR' value='1gCgAR4R3rrD9Z8LyZ\/XJO9uScUhqtT4PP12Q\/CZ7qu7LZg\/ae9ybayZ9T0VZmrGPA02EbTC54dGAejmuFXSBDGTJAIG89J0i\/n5\/rwoEOZMMoA=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_26' value='WyJbXSIsIjhlNTJmMmE1OGViZjFjMmJkYjE5MmU0YjQyOWJkNDM2Il0=' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_26' id='gform_target_page_number_26' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_26' id='gform_source_page_number_26' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div><script>\ngform.initializeOnLoaded( function() {gformInitSpinner( 26, 'https:\/\/www.smcconsulting.be\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_26').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_26');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_26').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_26').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_26').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_26').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the 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You must add a Product field to your form.\",\"FormulaIsValidTitle\":\"Success\",\"FormulaIsValid\":\"The formula appears to be valid.\",\"FormulaIsInvalid\":\"There appears to be a problem with the formula.\",\"DeleteFormTitle\":\"Confirm\",\"DeleteForm\":\"You are about to move this form to the trash. &#039;Cancel&#039; to abort. &#039;OK&#039; to delete.\",\"DeleteCustomChoice\":\"Delete this custom choice list? &#039;Cancel&#039; to abort. &#039;OK&#039; to delete.\",\"FieldAdded\":\"&nbsp;field added to form\",\"nameFieldDefaultPrefixes\":[{\"text\":\"Dr.\",\"value\":\"Dr.\"},{\"text\":\"Miss\",\"value\":\"Miss\"},{\"text\":\"Mr.\",\"value\":\"Mr.\"},{\"text\":\"Mrs.\",\"value\":\"Mrs.\"},{\"text\":\"Ms.\",\"value\":\"Ms.\"},{\"text\":\"Mx.\",\"value\":\"Mx.\"},{\"text\":\"Prof.\",\"value\":\"Prof.\"},{\"text\":\"Rev.\",\"value\":\"Rev.\"}]};\t\t\t<\/script>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a96e79 e-flex e-con-boxed e-con e-parent\" data-id=\"3a96e79\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa5ab14 semi-bold elementor-widget elementor-widget-heading\" data-id=\"aa5ab14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ils nous font confiance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88c1ec2 slider-logo elementor-widget elementor-widget-image-carousel\" data-id=\"88c1ec2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;5&quot;,&quot;slides_to_show_mobile&quot;:&quot;2&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;autoplay_speed&quot;:0,&quot;speed&quot;:6000,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;autoplay&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-axa.webp\" alt=\"Faites-nous confiance \u2013 axa\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-ing.webp\" alt=\"Faites-nous confiance - ing\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-proimus.webp\" alt=\"Ils nous font confiance - proimus\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-carrefour.svg\" alt=\"Faites-nous confiance - carrefour\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-Ethias-1.svg\" alt=\"Ils nous font confiance - Ethias\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 6\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-B-1.svg\" alt=\"Ils nous font confiance - B\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ac282e concrete-sec e-flex e-con-boxed e-con e-parent\" data-id=\"1ac282e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0beabfe semi-bold elementor-widget elementor-widget-heading\" data-id=\"0beabfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les 12 crit\u00e8res que votre <strong>ITSM doit valider<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3df8471 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3df8471\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0708f34 elementor-widget elementor-widget-text-editor\" data-id=\"0708f34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t3 blocs. 12 crit\u00e8res. Un score de maturit\u00e9 imm\u00e9diat.   R\u00e9sultats de 0 \u00e0 4 : d\u00e9ploy\u00e9 mais non op\u00e9rationnel.  <br>De 5 \u00e0 8 : fonctionnel mais sous-exploit\u00e9. 9 \u00e0 12 : ITSM mature. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d1aebf e-con-full e-flex e-con e-child\" data-id=\"2d1aebf\" data-element_type=\"container\" data-e-type=\"container\" id=\"block-box\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-069b7b2 semi-bold elementor-widget elementor-widget-heading\" data-id=\"069b7b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1 \u00b7 Configuration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f5d608 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"7f5d608\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"58\" height=\"58\" viewBox=\"0 0 58 58\" fill=\"none\"><rect width=\"57.1429\" height=\"57.1429\" rx=\"28.5714\" fill=\"#12141D\"><\/rect><path d=\"M22.4389 39.4013C20.7389 39.4013 19.1989 38.9413 17.8189 38.0213C16.4389 37.1013 15.3489 35.8213 14.5489 34.1813C13.7689 32.5213 13.3789 30.6113 13.3789 28.4513C13.3789 26.2713 13.7689 24.3713 14.5489 22.7513C15.3289 21.1113 16.3989 19.8413 17.7589 18.9413C19.1189 18.0213 20.6589 17.5613 22.3789 17.5613C24.1189 17.5613 25.6689 18.0213 27.0289 18.9413C28.3889 19.8413 29.4589 21.1113 30.2389 22.7513C31.0389 24.3913 31.4389 26.3013 31.4389 28.4813C31.4389 30.6613 31.0389 32.5713 30.2389 34.2113C29.4589 35.8513 28.3889 37.1313 27.0289 38.0513C25.6889 38.9513 24.1589 39.4013 22.4389 39.4013ZM22.4089 35.2313C23.2889 35.2313 24.0489 34.9813 24.6889 34.4813C25.3289 33.9613 25.8189 33.2013 26.1589 32.2013C26.5189 31.1813 26.6989 29.9413 26.6989 28.4813C26.6989 27.0013 26.5189 25.7613 26.1589 24.7613C25.8189 23.7613 25.3289 23.0113 24.6889 22.5113C24.0489 21.9913 23.2789 21.7313 22.3789 21.7313C21.5189 21.7313 20.7589 21.9813 20.0989 22.4813C19.4589 22.9813 18.9689 23.7313 18.6289 24.7313C18.2889 25.7313 18.1189 26.9713 18.1189 28.4513C18.1189 29.9313 18.2889 31.1713 18.6289 32.1713C18.9689 33.1713 19.4589 33.9313 20.0989 34.4513C20.7589 34.9713 21.5289 35.2313 22.4089 35.2313ZM37.0794 39.0713V17.8913H41.7594V39.0713H37.0794ZM32.9994 21.8813V17.8913H41.4594V21.8813H32.9994Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tVos cat\u00e9gories d\u2019incidents refl\u00e8tent-elles votre r\u00e9alit\u00e9 m\u00e9tier ?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOu avez-vous conserv\u00e9 la configuration par d\u00e9faut du d\u00e9ploiement initial ?\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28b68fb elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"28b68fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"58\" height=\"58\" viewBox=\"0 0 58 58\" fill=\"none\"><rect width=\"57.1429\" height=\"57.1429\" rx=\"28.5714\" fill=\"#12141D\"><\/rect><path d=\"M20.1411 39.4013C18.4411 39.4013 16.9011 38.9413 15.5211 38.0213C14.1411 37.1013 13.0511 35.8213 12.2511 34.1813C11.4711 32.5213 11.0811 30.6113 11.0811 28.4513C11.0811 26.2713 11.4711 24.3713 12.2511 22.7513C13.0311 21.1113 14.1011 19.8413 15.4611 18.9413C16.8211 18.0213 18.3611 17.5613 20.0811 17.5613C21.8211 17.5613 23.3711 18.0213 24.7311 18.9413C26.0911 19.8413 27.1611 21.1113 27.9411 22.7513C28.7411 24.3913 29.1411 26.3013 29.1411 28.4813C29.1411 30.6613 28.7411 32.5713 27.9411 34.2113C27.1611 35.8513 26.0911 37.1313 24.7311 38.0513C23.3911 38.9513 21.8611 39.4013 20.1411 39.4013ZM20.1111 35.2313C20.9911 35.2313 21.7511 34.9813 22.3911 34.4813C23.0311 33.9613 23.5211 33.2013 23.8611 32.2013C24.2211 31.1813 24.4011 29.9413 24.4011 28.4813C24.4011 27.0013 24.2211 25.7613 23.8611 24.7613C23.5211 23.7613 23.0311 23.0113 22.3911 22.5113C21.7511 21.9913 20.9811 21.7313 20.0811 21.7313C19.2211 21.7313 18.4611 21.9813 17.8011 22.4813C17.1611 22.9813 16.6711 23.7313 16.3311 24.7313C15.9911 25.7313 15.8211 26.9713 15.8211 28.4513C15.8211 29.9313 15.9911 31.1713 16.3311 32.1713C16.6711 33.1713 17.1611 33.9313 17.8011 34.4513C18.4611 34.9713 19.2311 35.2313 20.1111 35.2313ZM30.8216 36.4313L38.9516 28.0313C39.4516 27.5313 39.8516 27.0713 40.1516 26.6513C40.4516 26.2313 40.6716 25.8413 40.8116 25.4813C40.9516 25.1013 41.0216 24.7213 41.0216 24.3413C41.0216 23.5213 40.7516 22.8813 40.2116 22.4213C39.6916 21.9413 39.0016 21.7013 38.1416 21.7013C37.3016 21.7013 36.5416 21.9313 35.8616 22.3913C35.2016 22.8313 34.5616 23.5613 33.9416 24.5813L30.7916 21.8513C31.6316 20.4313 32.7016 19.3613 34.0016 18.6413C35.3016 17.9213 36.7916 17.5613 38.4716 17.5613C39.9316 17.5613 41.1916 17.8313 42.2516 18.3713C43.3316 18.9113 44.1616 19.6813 44.7416 20.6813C45.3416 21.6813 45.6416 22.8513 45.6416 24.1913C45.6416 25.0313 45.5316 25.8113 45.3116 26.5313C45.0916 27.2313 44.7316 27.9313 44.2316 28.6313C43.7516 29.3113 43.1016 30.0613 42.2816 30.8813L36.6416 36.4913L30.8216 36.4313ZM30.8216 39.0713V36.4313L34.8116 35.0513H46.0616V39.0713H30.8216Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tVos SLA sont-ils d\u00e9finis par priorit\u00e9 ET par type de demande ?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUn SLA unique appliqu\u00e9 \u00e0 tout signale une configuration non personnalis\u00e9e.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4803b0c elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"4803b0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"58\" height=\"58\" viewBox=\"0 0 58 58\" fill=\"none\"><rect width=\"57.1429\" height=\"57.1429\" rx=\"28.5714\" fill=\"#12141D\"><\/rect><path d=\"M20.229 39.4013C18.529 39.4013 16.989 38.9413 15.609 38.0213C14.229 37.1013 13.139 35.8213 12.339 34.1813C11.559 32.5213 11.169 30.6113 11.169 28.4513C11.169 26.2713 11.559 24.3713 12.339 22.7513C13.119 21.1113 14.189 19.8413 15.549 18.9413C16.909 18.0213 18.449 17.5613 20.169 17.5613C21.909 17.5613 23.459 18.0213 24.819 18.9413C26.179 19.8413 27.249 21.1113 28.029 22.7513C28.829 24.3913 29.229 26.3013 29.229 28.4813C29.229 30.6613 28.829 32.5713 28.029 34.2113C27.249 35.8513 26.179 37.1313 24.819 38.0513C23.479 38.9513 21.949 39.4013 20.229 39.4013ZM20.199 35.2313C21.079 35.2313 21.839 34.9813 22.479 34.4813C23.119 33.9613 23.609 33.2013 23.949 32.2013C24.309 31.1813 24.489 29.9413 24.489 28.4813C24.489 27.0013 24.309 25.7613 23.949 24.7613C23.609 23.7613 23.119 23.0113 22.479 22.5113C21.839 21.9913 21.069 21.7313 20.169 21.7313C19.309 21.7313 18.549 21.9813 17.889 22.4813C17.249 22.9813 16.759 23.7313 16.419 24.7313C16.079 25.7313 15.909 26.9713 15.909 28.4513C15.909 29.9313 16.079 31.1713 16.419 32.1713C16.759 33.1713 17.249 33.9313 17.889 34.4513C18.549 34.9713 19.319 35.2313 20.199 35.2313ZM37.7795 39.4013C36.3195 39.4013 34.9795 39.1513 33.7595 38.6513C32.5395 38.1313 31.5095 37.3913 30.6695 36.4313L33.6995 33.4013C34.0795 33.9613 34.6295 34.4213 35.3495 34.7813C36.0895 35.1213 36.8695 35.2913 37.6895 35.2913C38.4295 35.2913 39.0695 35.1613 39.6095 34.9013C40.1495 34.6413 40.5695 34.2713 40.8695 33.7913C41.1895 33.3113 41.3495 32.7413 41.3495 32.0813C41.3495 31.4213 41.1895 30.8613 40.8695 30.4013C40.5695 29.9213 40.1195 29.5513 39.5195 29.2913C38.9395 29.0313 38.2395 28.9013 37.4195 28.9013C37.0395 28.9013 36.6395 28.9313 36.2195 28.9913C35.8195 29.0313 35.4795 29.1013 35.1995 29.2013L37.2695 26.5913C37.8295 26.4313 38.3595 26.3013 38.8595 26.2013C39.3795 26.0813 39.8595 26.0213 40.2995 26.0213C41.3795 26.0213 42.3495 26.2813 43.2095 26.8013C44.0695 27.3013 44.7495 28.0213 45.2495 28.9613C45.7695 29.8813 46.0295 30.9813 46.0295 32.2613C46.0295 33.6613 45.6795 34.9013 44.9795 35.9813C44.2995 37.0613 43.3395 37.9013 42.0995 38.5013C40.8795 39.1013 39.4395 39.4013 37.7795 39.4013ZM35.1995 29.2013V26.5913L40.3595 20.5313L45.6395 20.5013L40.2695 26.6213L35.1995 29.2013ZM31.9895 21.8813V17.8913H45.6395V20.5013L41.9495 21.8813H31.9895Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tVos escalades se d\u00e9clenchent-elles automatiquement ?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSi quelqu'un doit appeler quelqu'un d'autre pour escalader, ce n'est pas automatis\u00e9.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e20f69 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"4e20f69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"58\" height=\"58\" viewBox=\"0 0 58 58\" fill=\"none\"><rect width=\"57.1429\" height=\"57.1429\" rx=\"28.5714\" fill=\"#12141D\"><\/rect><path d=\"M19.4673 39.4013C17.7673 39.4013 16.2273 38.9413 14.8473 38.0213C13.4673 37.1013 12.3773 35.8213 11.5773 34.1813C10.7973 32.5213 10.4073 30.6113 10.4073 28.4513C10.4073 26.2713 10.7973 24.3713 11.5773 22.7513C12.3573 21.1113 13.4273 19.8413 14.7873 18.9413C16.1473 18.0213 17.6873 17.5613 19.4073 17.5613C21.1473 17.5613 22.6973 18.0213 24.0573 18.9413C25.4173 19.8413 26.4873 21.1113 27.2673 22.7513C28.0673 24.3913 28.4673 26.3013 28.4673 28.4813C28.4673 30.6613 28.0673 32.5713 27.2673 34.2113C26.4873 35.8513 25.4173 37.1313 24.0573 38.0513C22.7173 38.9513 21.1873 39.4013 19.4673 39.4013ZM19.4373 35.2313C20.3173 35.2313 21.0773 34.9813 21.7173 34.4813C22.3573 33.9613 22.8473 33.2013 23.1873 32.2013C23.5473 31.1813 23.7273 29.9413 23.7273 28.4813C23.7273 27.0013 23.5473 25.7613 23.1873 24.7613C22.8473 23.7613 22.3573 23.0113 21.7173 22.5113C21.0773 21.9913 20.3073 21.7313 19.4073 21.7313C18.5473 21.7313 17.7873 21.9813 17.1273 22.4813C16.4873 22.9813 15.9973 23.7313 15.6573 24.7313C15.3173 25.7313 15.1473 26.9713 15.1473 28.4513C15.1473 29.9313 15.3173 31.1713 15.6573 32.1713C15.9973 33.1713 16.4873 33.9313 17.1273 34.4513C17.7873 34.9713 18.5573 35.2313 19.4373 35.2313ZM30.0577 31.7213L37.0177 17.8913H42.1477L35.0377 31.7213H30.0577ZM30.0577 34.3613V31.7213L31.6177 30.3713H47.0377V34.3613H30.0577ZM40.0477 39.0713V25.9613H44.6677V39.0713H40.0477Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tVotre catalogue de services est-il tenu \u00e0 jour ?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUn catalogue fig\u00e9 depuis le d\u00e9ploiement n'est plus un catalogue \u2014 c'est un mus\u00e9e.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b37f71 e-con-full e-flex e-con e-child\" data-id=\"6b37f71\" data-element_type=\"container\" data-e-type=\"container\" id=\"block-box\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7831802 semi-bold elementor-widget elementor-widget-heading\" data-id=\"7831802\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2 \u00b7 Adoption<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3751a34 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"3751a34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"58\" height=\"58\" viewBox=\"0 0 58 58\" fill=\"none\"><rect width=\"57.1429\" height=\"57.1429\" rx=\"28.5714\" fill=\"#12141D\"><\/rect><path d=\"M20.2143 39.4013C18.5143 39.4013 16.9743 38.9413 15.5943 38.0213C14.2143 37.1013 13.1243 35.8213 12.3243 34.1813C11.5443 32.5213 11.1543 30.6113 11.1543 28.4513C11.1543 26.2713 11.5443 24.3713 12.3243 22.7513C13.1043 21.1113 14.1743 19.8413 15.5343 18.9413C16.8943 18.0213 18.4343 17.5613 20.1543 17.5613C21.8943 17.5613 23.4443 18.0213 24.8043 18.9413C26.1643 19.8413 27.2343 21.1113 28.0143 22.7513C28.8143 24.3913 29.2143 26.3013 29.2143 28.4813C29.2143 30.6613 28.8143 32.5713 28.0143 34.2113C27.2343 35.8513 26.1643 37.1313 24.8043 38.0513C23.4643 38.9513 21.9343 39.4013 20.2143 39.4013ZM20.1843 35.2313C21.0643 35.2313 21.8243 34.9813 22.4643 34.4813C23.1043 33.9613 23.5943 33.2013 23.9343 32.2013C24.2943 31.1813 24.4743 29.9413 24.4743 28.4813C24.4743 27.0013 24.2943 25.7613 23.9343 24.7613C23.5943 23.7613 23.1043 23.0113 22.4643 22.5113C21.8243 21.9913 21.0543 21.7313 20.1543 21.7313C19.2943 21.7313 18.5343 21.9813 17.8743 22.4813C17.2343 22.9813 16.7443 23.7313 16.4043 24.7313C16.0643 25.7313 15.8943 26.9713 15.8943 28.4513C15.8943 29.9313 16.0643 31.1713 16.4043 32.1713C16.7443 33.1713 17.2343 33.9313 17.8743 34.4513C18.5343 34.9713 19.3043 35.2313 20.1843 35.2313ZM37.7948 39.4013C36.3348 39.4013 34.9648 39.1513 33.6848 38.6513C32.4248 38.1313 31.3748 37.3913 30.5348 36.4313L33.5948 33.4013C33.9748 33.9613 34.5248 34.4213 35.2448 34.7813C35.9848 35.1213 36.7848 35.2913 37.6448 35.2913C38.4048 35.2913 39.0648 35.1613 39.6248 34.9013C40.1848 34.6213 40.6248 34.2313 40.9448 33.7313C41.2648 33.2113 41.4248 32.6113 41.4248 31.9313C41.4248 31.2313 41.2648 30.6313 40.9448 30.1313C40.6248 29.6313 40.1748 29.2513 39.5948 28.9913C39.0348 28.7113 38.3948 28.5713 37.6748 28.5713C36.9548 28.5713 36.2948 28.6713 35.6948 28.8713C35.0948 29.0513 34.5448 29.3313 34.0448 29.7113L34.4348 26.7113C34.8948 26.3513 35.3348 26.0613 35.7548 25.8413C36.1748 25.6013 36.6348 25.4213 37.1348 25.3013C37.6348 25.1813 38.2248 25.1213 38.9048 25.1213C40.4648 25.1213 41.7748 25.4413 42.8348 26.0813C43.9148 26.7213 44.7248 27.5713 45.2648 28.6313C45.8248 29.6913 46.1048 30.8613 46.1048 32.1413C46.1048 33.5413 45.7548 34.7913 45.0548 35.8913C44.3748 36.9913 43.4148 37.8513 42.1748 38.4713C40.9348 39.0913 39.4748 39.4013 37.7948 39.4013ZM34.0448 29.7113L32.0048 27.8213L33.0248 17.8913H37.2848L36.1748 27.7313L34.0448 29.7113ZM33.6548 21.8813L33.0248 17.8913H44.9348V21.8813H33.6548Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMoins de 30 % de vos tickets arrivent-ils encore par e-mail ?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAu-del\u00e0 de 30 %, l'adoption du portail n'a pas vraiment eu lieu.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d91f8eb elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"d91f8eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"58\" height=\"58\" viewBox=\"0 0 58 58\" fill=\"none\"><rect width=\"57.1429\" height=\"57.1429\" rx=\"28.5714\" fill=\"#12141D\"><\/rect><path d=\"M19.5093 39.4013C17.8093 39.4013 16.2693 38.9413 14.8893 38.0213C13.5093 37.1013 12.4193 35.8213 11.6193 34.1813C10.8393 32.5213 10.4493 30.6113 10.4493 28.4513C10.4493 26.2713 10.8393 24.3713 11.6193 22.7513C12.3993 21.1113 13.4693 19.8413 14.8293 18.9413C16.1893 18.0213 17.7293 17.5613 19.4493 17.5613C21.1893 17.5613 22.7393 18.0213 24.0993 18.9413C25.4593 19.8413 26.5293 21.1113 27.3093 22.7513C28.1093 24.3913 28.5093 26.3013 28.5093 28.4813C28.5093 30.6613 28.1093 32.5713 27.3093 34.2113C26.5293 35.8513 25.4593 37.1313 24.0993 38.0513C22.7593 38.9513 21.2293 39.4013 19.5093 39.4013ZM19.4793 35.2313C20.3593 35.2313 21.1193 34.9813 21.7593 34.4813C22.3993 33.9613 22.8893 33.2013 23.2293 32.2013C23.5893 31.1813 23.7693 29.9413 23.7693 28.4813C23.7693 27.0013 23.5893 25.7613 23.2293 24.7613C22.8893 23.7613 22.3993 23.0113 21.7593 22.5113C21.1193 21.9913 20.3493 21.7313 19.4493 21.7313C18.5893 21.7313 17.8293 21.9813 17.1693 22.4813C16.5293 22.9813 16.0393 23.7313 15.6993 24.7313C15.3593 25.7313 15.1893 26.9713 15.1893 28.4513C15.1893 29.9313 15.3593 31.1713 15.6993 32.1713C16.0393 33.1713 16.5293 33.9313 17.1693 34.4513C17.8293 34.9713 18.5993 35.2313 19.4793 35.2313ZM38.0797 39.4013C36.5997 39.4013 35.2597 39.0713 34.0597 38.4113C32.8797 37.7513 31.9397 36.8713 31.2397 35.7713C30.5597 34.6513 30.2197 33.4013 30.2197 32.0213C30.2197 30.2213 30.8497 28.4013 32.1097 26.5613L38.0797 17.8913H43.3897L36.7597 27.1313L34.9897 27.2813C35.2697 26.8013 35.5597 26.3913 35.8597 26.0513C36.1797 25.6913 36.5797 25.4213 37.0597 25.2413C37.5397 25.0413 38.1497 24.9413 38.8897 24.9413C40.2097 24.9413 41.3897 25.2513 42.4297 25.8713C43.4897 26.4713 44.3397 27.3013 44.9797 28.3613C45.6197 29.4013 45.9397 30.6013 45.9397 31.9613C45.9397 33.3413 45.5897 34.6013 44.8897 35.7413C44.1897 36.8613 43.2497 37.7513 42.0697 38.4113C40.8897 39.0713 39.5597 39.4013 38.0797 39.4013ZM38.0797 35.2913C38.6997 35.2913 39.2597 35.1413 39.7597 34.8413C40.2597 34.5413 40.6497 34.1313 40.9297 33.6113C41.2097 33.0913 41.3497 32.5113 41.3497 31.8713C41.3497 31.2113 41.2097 30.6313 40.9297 30.1313C40.6497 29.6113 40.2597 29.2113 39.7597 28.9313C39.2597 28.6313 38.6997 28.4813 38.0797 28.4813C37.4397 28.4813 36.8697 28.6313 36.3697 28.9313C35.8897 29.2113 35.5097 29.6113 35.2297 30.1313C34.9497 30.6313 34.8097 31.2113 34.8097 31.8713C34.8097 32.5113 34.9497 33.0913 35.2297 33.6113C35.5097 34.1313 35.8897 34.5413 36.3697 34.8413C36.8697 35.1413 37.4397 35.2913 38.0797 35.2913Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tLes utilisateurs ouvrent-ils leurs propres tickets ?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSi les techniciens le font encore, la boucle de libre-service est rompue.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d420459 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"d420459\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"58\" height=\"58\" viewBox=\"0 0 58 58\" fill=\"none\"><rect width=\"57.1429\" height=\"57.1429\" rx=\"28.5714\" fill=\"#12141D\"><\/rect><path d=\"M20.5932 39.4013C18.8932 39.4013 17.3532 38.9413 15.9732 38.0213C14.5932 37.1013 13.5032 35.8213 12.7032 34.1813C11.9232 32.5213 11.5332 30.6113 11.5332 28.4513C11.5332 26.2713 11.9232 24.3713 12.7032 22.7513C13.4832 21.1113 14.5532 19.8413 15.9132 18.9413C17.2732 18.0213 18.8132 17.5613 20.5332 17.5613C22.2732 17.5613 23.8232 18.0213 25.1832 18.9413C26.5432 19.8413 27.6132 21.1113 28.3932 22.7513C29.1932 24.3913 29.5932 26.3013 29.5932 28.4813C29.5932 30.6613 29.1932 32.5713 28.3932 34.2113C27.6132 35.8513 26.5432 37.1313 25.1832 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>\n\t\t\t\t\t\t\tVotre base de connaissances est-elle consult\u00e9e chaque semaine ? \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLes articles qui ne sont jamais lus ne r\u00e9duisent pas les tickets r\u00e9currents.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45398a4 e-con-full e-flex e-con e-child\" data-id=\"45398a4\" data-element_type=\"container\" data-e-type=\"container\" id=\"block-box\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02e6a2f semi-bold elementor-widget elementor-widget-heading\" data-id=\"02e6a2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3 \u00b7 Pilotage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b7d9e7 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"7b7d9e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"58\" height=\"58\" viewBox=\"0 0 58 58\" fill=\"none\"><rect width=\"57.1429\" height=\"57.1429\" rx=\"28.5714\" fill=\"#12141D\"><\/rect><path d=\"M20.185 39.4013C18.485 39.4013 16.945 38.9413 15.565 38.0213C14.185 37.1013 13.095 35.8213 12.295 34.1813C11.515 32.5213 11.125 30.6113 11.125 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46.1355 32.1613 46.1355 33.1613C46.1355 34.3613 45.8255 35.4313 45.2055 36.3713C44.5855 37.3113 43.7055 38.0513 42.5655 38.5913C41.4455 39.1313 40.1155 39.4013 38.5755 39.4013ZM38.5755 35.3813C39.1755 35.3813 39.7055 35.2613 40.1655 35.0213C40.6255 34.7613 40.9855 34.4113 41.2455 33.9713C41.5255 33.5313 41.6655 33.0413 41.6655 32.5013C41.6655 31.9413 41.5255 31.4513 41.2455 31.0313C40.9855 30.5913 40.6255 30.2513 40.1655 30.0113C39.7055 29.7513 39.1755 29.6213 38.5755 29.6213C37.9755 29.6213 37.4455 29.7513 36.9855 30.0113C36.5255 30.2513 36.1655 30.5913 35.9055 31.0313C35.6455 31.4513 35.5155 31.9413 35.5155 32.5013C35.5155 33.0413 35.6455 33.5313 35.9055 33.9713C36.1655 34.4113 36.5255 34.7613 36.9855 35.0213C37.4455 35.2613 37.9755 35.3813 38.5755 35.3813ZM38.5755 26.2013C39.2755 26.2013 39.8455 25.9813 40.2855 25.5413C40.7455 25.0813 40.9755 24.5113 40.9755 23.8313C40.9755 23.1313 40.7455 22.5613 40.2855 22.1213C39.8455 21.6613 39.2755 21.4313 38.5755 21.4313C37.8955 21.4313 37.3255 21.6513 36.8655 22.0913C36.4055 22.5313 36.1755 23.1013 36.1755 23.8013C36.1755 24.4813 36.4055 25.0513 36.8655 25.5113C37.3255 25.9713 37.8955 26.2013 38.5755 26.2013Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDisposez-vous d'un tableau de bord consult\u00e9 chaque semaine par votre \u00e9quipe ?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSans tableau de bord actif, le pilotage est r\u00e9actif \u2014 jamais proactif.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c4e6e4 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"5c4e6e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"58\" height=\"58\" viewBox=\"0 0 58 58\" fill=\"none\"><rect width=\"57.1429\" height=\"57.1429\" rx=\"28.5714\" fill=\"#12141D\"><\/rect><path d=\"M19.5093 39.4013C17.8093 39.4013 16.2693 38.9413 14.8893 38.0213C13.5093 37.1013 12.4193 35.8213 11.6193 34.1813C10.8393 32.5213 10.4493 30.6113 10.4493 28.4513C10.4493 26.2713 10.8393 24.3713 11.6193 22.7513C12.3993 21.1113 13.4693 19.8413 14.8293 18.9413C16.1893 18.0213 17.7293 17.5613 19.4493 17.5613C21.1893 17.5613 22.7393 18.0213 24.0993 18.9413C25.4593 19.8413 26.5293 21.1113 27.3093 22.7513C28.1093 24.3913 28.5093 26.3013 28.5093 28.4813C28.5093 30.6613 28.1093 32.5713 27.3093 34.2113C26.5293 35.8513 25.4593 37.1313 24.0993 38.0513C22.7593 38.9513 21.2293 39.4013 19.5093 39.4013ZM19.4793 35.2313C20.3593 35.2313 21.1193 34.9813 21.7593 34.4813C22.3993 33.9613 22.8893 33.2013 23.2293 32.2013C23.5893 31.1813 23.7693 29.9413 23.7693 28.4813C23.7693 27.0013 23.5893 25.7613 23.2293 24.7613C22.8893 23.7613 22.3993 23.0113 21.7593 22.5113C21.1193 21.9913 20.3493 21.7313 19.4493 21.7313C18.5893 21.7313 17.8293 21.9813 17.1693 22.4813C16.5293 22.9813 16.0393 23.7313 15.6993 24.7313C15.3593 25.7313 15.1893 26.9713 15.1893 28.4513C15.1893 29.9313 15.3593 31.1713 15.6993 32.1713C16.0393 33.1713 16.5293 33.9313 17.1693 34.4513C17.8293 34.9713 18.5993 35.2313 19.4793 35.2313ZM32.7397 39.0713L39.3997 29.8013L41.1397 29.6813C40.8797 30.1413 40.5897 30.5513 40.2697 30.9113C39.9697 31.2513 39.5797 31.5213 39.0997 31.7213C38.6397 31.9013 38.0197 31.9913 37.2397 31.9913C35.9597 31.9913 34.7797 31.6913 33.6997 31.0913C32.6397 30.4713 31.7897 29.6413 31.1497 28.6013C30.5297 27.5413 30.2197 26.3413 30.2197 25.0013C30.2197 23.6013 30.5697 22.3413 31.2697 21.2213C31.9697 20.1013 32.9097 19.2113 34.0897 18.5513C35.2697 17.8913 36.5997 17.5613 38.0797 17.5613C39.5597 17.5613 40.8897 17.8913 42.0697 18.5513C43.2497 19.1913 44.1797 20.0713 44.8597 21.1913C45.5597 22.2913 45.9097 23.5413 45.9097 24.9413C45.9097 26.7413 45.2897 28.5513 44.0497 30.3713L38.0797 39.0713H32.7397ZM38.0797 28.4813C38.6997 28.4813 39.2597 28.3313 39.7597 28.0313C40.2597 27.7313 40.6497 27.3313 40.9297 26.8313C41.2097 26.3113 41.3497 25.7313 41.3497 25.0913C41.3497 24.4313 41.2097 23.8413 40.9297 23.3213C40.6497 22.8013 40.2597 22.4013 39.7597 22.1213C39.2597 21.8213 38.6997 21.6713 38.0797 21.6713C37.4397 21.6713 36.8697 21.8213 36.3697 22.1213C35.8897 22.4013 35.4997 22.8013 35.1997 23.3213C34.9197 23.8413 34.7797 24.4313 34.7797 25.0913C34.7797 25.7313 34.9197 26.3113 35.1997 26.8313C35.4997 27.3313 35.8997 27.7313 36.3997 28.0313C36.8997 28.3313 37.4597 28.4813 38.0797 28.4813Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tVotre taux de r\u00e9solution au premier contact est-il suivi et en am\u00e9lioration ?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLe conna\u00eetre ne suffit pas. Il doit \u00eatre un objectif actif, pas seulement un rapport. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d4b13c elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"3d4b13c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"58\" height=\"58\" viewBox=\"0 0 58 58\" fill=\"none\"><rect width=\"57.1429\" height=\"57.1429\" rx=\"28.5714\" fill=\"#12141D\"><\/rect><path d=\"M17.0989 39.0713V17.8913H21.7789V39.0713H17.0989ZM13.0189 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22.9813 30.3068 23.7313 29.9668 24.7313C29.6268 25.7313 29.4568 26.9713 29.4568 28.4513C29.4568 29.9313 29.6268 31.1713 29.9668 32.1713C30.3068 33.1713 30.7968 33.9313 31.4368 34.4513C32.0968 34.9713 32.8668 35.2313 33.7468 35.2313Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSavez-vous combien de tickets r\u00e9currents vous traitez chaque mois ?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSans ces donn\u00e9es, il est impossible de lancer un v\u00e9ritable processus de gestion des probl\u00e8mes.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf3f679 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"bf3f679\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"58\" height=\"58\" viewBox=\"0 0 58 58\" fill=\"none\"><rect width=\"57.1429\" height=\"57.1429\" rx=\"28.5714\" fill=\"#12141D\"><\/rect><path d=\"M21.9202 39.0713V17.8913H26.6002V39.0713H21.9202ZM17.8402 21.8813V17.8913H26.3002V21.8813H17.8402ZM33.2581 39.0713V17.8913H37.9381V39.0713H33.2581ZM29.1781 21.8813V17.8913H37.6381V21.8813H29.1781Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tVotre reporting ITSM est-il automatique ?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tS'il s'agit encore d'un tableur compil\u00e9 manuellement, vos donn\u00e9es ne sont pas structur\u00e9es \u00e0 la source.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0854373 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"0854373\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"58\" height=\"58\" viewBox=\"0 0 58 58\" fill=\"none\"><rect width=\"57.1429\" height=\"57.1429\" rx=\"28.5714\" fill=\"#12141D\"><\/rect><path d=\"M19.1224 39.0713V17.8913H23.8024V39.0713H19.1224ZM15.0424 21.8813V17.8913H23.5024V21.8813H15.0424ZM26.5003 36.4313L34.6303 28.0313C35.1303 27.5313 35.5303 27.0713 35.8303 26.6513C36.1303 26.2313 36.3503 25.8413 36.4903 25.4813C36.6303 25.1013 36.7003 24.7213 36.7003 24.3413C36.7003 23.5213 36.4303 22.8813 35.8903 22.4213C35.3703 21.9413 34.6803 21.7013 33.8203 21.7013C32.9803 21.7013 32.2203 21.9313 31.5403 22.3913C30.8803 22.8313 30.2403 23.5613 29.6203 24.5813L26.4703 21.8513C27.3103 20.4313 28.3803 19.3613 29.6803 18.6413C30.9803 17.9213 32.4703 17.5613 34.1503 17.5613C35.6103 17.5613 36.8703 17.8313 37.9303 18.3713C39.0103 18.9113 39.8403 19.6813 40.4203 20.6813C41.0203 21.6813 41.3203 22.8513 41.3203 24.1913C41.3203 25.0313 41.2103 25.8113 40.9903 26.5313C40.7703 27.2313 40.4103 27.9313 39.9103 28.6313C39.4303 29.3113 38.7803 30.0613 37.9603 30.8813L32.3203 36.4913L26.5003 36.4313ZM26.5003 39.0713V36.4313L30.4903 35.0513H41.7403V39.0713H26.5003Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPouvez-vous pr\u00e9senter le ROI de votre ITSM \u00e0 la direction en 10 minutes ?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSi la r\u00e9ponse est non, les KPI n'ont pas \u00e9t\u00e9 d\u00e9finis au d\u00e9but du projet.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-751d3f6 e-flex e-con-boxed e-con e-parent\" data-id=\"751d3f6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-349664d semi-bold elementor-widget elementor-widget-heading\" data-id=\"349664d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9sultats : <strong>lorsque les 12 crit\u00e8res sont au vert<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-662ce54 e-con-full e-grid e-con e-child\" data-id=\"662ce54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b2a68fb e-con-full stat-card e-flex e-con e-child\" data-id=\"b2a68fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16b53b7 semi-bold elementor-widget elementor-widget-heading\" data-id=\"16b53b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">58%  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-809f6d4 elementor-widget elementor-widget-text-editor\" data-id=\"809f6d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tmoins d&#8217;arri\u00e9r\u00e9 en 11 semaines\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e84dc30 e-con-full stat-card e-flex e-con e-child\" data-id=\"e84dc30\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee99c51 semi-bold elementor-widget elementor-widget-heading\" data-id=\"ee99c51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">-40%  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfa230b elementor-widget elementor-widget-text-editor\" data-id=\"cfa230b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tde tickets r\u00e9currents en moins \u00e0 90 jours\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8207fdb e-con-full stat-card e-flex e-con e-child\" data-id=\"8207fdb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96725e3 semi-bold elementor-widget elementor-widget-heading\" data-id=\"96725e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">94%  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3406603 elementor-widget elementor-widget-text-editor\" data-id=\"3406603\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tde SLA respect\u00e9s apr\u00e8s structuration\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db2ce90 next-step e-flex e-con-boxed e-con e-parent\" data-id=\"db2ce90\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f11243 semi-bold elementor-widget elementor-widget-heading\" data-id=\"5f11243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Votre score est <strong>inf\u00e9rieur \u00e0 8 ?<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c8e0be elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8c8e0be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-224065d semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"224065d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SMC Consulting peut vous aider ! 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R\u00e9servez votre rendez-vous d\u00e8s maintenant. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd3400d elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"bd3400d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_bd3400d\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_bd3400d a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_bd3400d .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_bd3400d .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_bd3400d .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_bd3400d\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"#Form\" id=\"uc_blox_btn_group_elementor_bd3400d_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">R\u00e9server mon diagnostic gratuit<\/div>\n  <\/div>\n<\/a>\n<a class=\"elementor-repeater-item-713e2ee \" href=\"#Form\" id=\"uc_blox_btn_group_elementor_bd3400d_item2\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Recevez la checklist compl\u00e8te<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Votre ITSM est-il vraiment op\u00e9rationnel ou simplement d\u00e9ploy\u00e9 ? 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Bas\u00e9 sur 400 projets r\u00e9els Certifi\u00e9 ITILv4 R\u00e9sultat imm\u00e9diat Aucun argumentaire de vente Recevez la checklist compl\u00e8te&hellip;<\/p>\n","protected":false},"author":20,"featured_media":75897,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-82321","page","type-page","status-publish","has-post-thumbnail","hentry"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":null,"_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":null,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice Support : Optimisez votre ITSM %%page%% %%sep%% %%sitename%%":null,"Freshservice Support":null,"D\u00e9couvrez Freshservice, solution int\u00e9gr\u00e9e pour un support ITSM efficace. 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input[type=\"submit\"]{width:100px !important;}html body .elementor-82321 .elementor-element.elementor-element-1746bba .eael-gravity-form .gform_body .gform_page_footer input[type=\"submit\"]{width:100px !important;}html body .elementor-82321 .elementor-element.elementor-element-1746bba .eael-gravity-form .gform_body input[type=\"submit\"].gform-button{width:100px !important;}html body .elementor-82321 .elementor-element.elementor-element-1746bba .eael-gravity-form .gform_body .gform_page_footer input[type=\"button\"]{width:100px;}html body .elementor-82321 .elementor-element.elementor-element-1746bba .eael-gravity-form .gform_wrapper li.gfield_error input:not([type=radio]):not([type=checkbox]):not([type=submit]):not([type=button]):not([type=image]):not([type=file]), html body .elementor-82321 .elementor-element.elementor-element-1746bba .gform_wrapper li.gfield_error textarea{border-width:1px;}.elementor-82321 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.elementor-widget-container{margin:0px 0px 20px 0px;}.elementor-82321 .elementor-element.elementor-element-88c1ec2{--e-image-carousel-slides-to-show:5;}.elementor-82321 .elementor-element.elementor-element-88c1ec2 .swiper-wrapper{display:flex;align-items:center;}.elementor-82321 .elementor-element.elementor-element-1ac282e{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:70px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-82321 .elementor-element.elementor-element-1ac282e:not(.elementor-motion-effects-element-type-background), .elementor-82321 .elementor-element.elementor-element-1ac282e > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#ECF2F7;}.elementor-82321 .elementor-element.elementor-element-0beabfe{text-align:center;}.elementor-82321 .elementor-element.elementor-element-0beabfe .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-82321 .elementor-element.elementor-element-0beabfe > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-widget-divider{--divider-color:var( --e-global-color-secondary );}.elementor-widget-divider .elementor-divider__text{color:var( --e-global-color-secondary );font-family:var( --e-global-typography-secondary-font-family ), Sans-serif;font-size:var( --e-global-typography-secondary-font-size );font-weight:var( --e-global-typography-secondary-font-weight );}.elementor-widget-divider.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-secondary );}.elementor-widget-divider.elementor-view-framed .elementor-icon, 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Sans-serif;font-size:20px;font-weight:400;line-height:1.4em;color:#263238;--textColor:#263238;}.elementor-82321 .elementor-element.elementor-element-0708f34 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-82321 .elementor-element.elementor-element-0708f34.elementor-element{--align-self:center;}.elementor-82321 .elementor-element.elementor-element-2d1aebf{--display:flex;--gap:25px 25px;--row-gap:25px;--column-gap:25px;border-style:solid;--border-style:solid;border-width:1px 1px 1px 1px;--border-top-width:1px;--border-right-width:1px;--border-bottom-width:1px;--border-left-width:1px;border-color:#E4E4E7;--border-color:#E4E4E7;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:35px;--padding-left:35px;--padding-right:35px;}.elementor-82321 .elementor-element.elementor-element-2d1aebf:not(.elementor-motion-effects-element-type-background), .elementor-82321 .elementor-element.elementor-element-2d1aebf > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-82321 .elementor-element.elementor-element-069b7b2{text-align:start;}.elementor-82321 .elementor-element.elementor-element-069b7b2 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.2em;color:#002525;}.elementor-82321 .elementor-element.elementor-element-069b7b2 > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-widget-icon-box.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-primary );}.elementor-widget-icon-box.elementor-view-framed .elementor-icon, .elementor-widget-icon-box.elementor-view-default .elementor-icon{fill:var( --e-global-color-primary );color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-widget-icon-box .elementor-icon-box-title, .elementor-widget-icon-box 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.elementor-icon-box-title{margin-block-end:3px;color:#263238;}.elementor-82321 .elementor-element.elementor-element-7f5d608 .elementor-icon{font-size:46px;}.elementor-82321 .elementor-element.elementor-element-7f5d608 .elementor-icon-box-title, .elementor-82321 .elementor-element.elementor-element-7f5d608 .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:600;line-height:1.2em;}.elementor-82321 .elementor-element.elementor-element-7f5d608:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-82321 .elementor-element.elementor-element-7f5d608:has(:focus) .elementor-icon-box-title{color:#263238;}.elementor-82321 .elementor-element.elementor-element-7f5d608 .elementor-icon-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.4em;color:#263238;}.elementor-82321 .elementor-element.elementor-element-28b68fb .elementor-icon-box-wrapper{align-items:center;gap:16px;}.elementor-82321 .elementor-element.elementor-element-28b68fb .elementor-icon-box-title{margin-block-end:3px;color:#263238;}.elementor-82321 .elementor-element.elementor-element-28b68fb .elementor-icon{font-size:46px;}.elementor-82321 .elementor-element.elementor-element-28b68fb .elementor-icon-box-title, .elementor-82321 .elementor-element.elementor-element-28b68fb .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:600;line-height:1.2em;}.elementor-82321 .elementor-element.elementor-element-28b68fb:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-82321 .elementor-element.elementor-element-28b68fb:has(:focus) .elementor-icon-box-title{color:#263238;}.elementor-82321 .elementor-element.elementor-element-28b68fb .elementor-icon-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.4em;color:#263238;}.elementor-82321 .elementor-element.elementor-element-4803b0c .elementor-icon-box-wrapper{align-items:center;gap:16px;}.elementor-82321 .elementor-element.elementor-element-4803b0c .elementor-icon-box-title{margin-block-end:3px;color:#263238;}.elementor-82321 .elementor-element.elementor-element-4803b0c .elementor-icon{font-size:46px;}.elementor-82321 .elementor-element.elementor-element-4803b0c .elementor-icon-box-title, .elementor-82321 .elementor-element.elementor-element-4803b0c .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:600;line-height:1.2em;}.elementor-82321 .elementor-element.elementor-element-4803b0c:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-82321 .elementor-element.elementor-element-4803b0c:has(:focus) .elementor-icon-box-title{color:#263238;}.elementor-82321 .elementor-element.elementor-element-4803b0c .elementor-icon-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.4em;color:#263238;}.elementor-82321 .elementor-element.elementor-element-4e20f69 .elementor-icon-box-wrapper{align-items:center;gap:16px;}.elementor-82321 .elementor-element.elementor-element-4e20f69 .elementor-icon-box-title{margin-block-end:3px;color:#263238;}.elementor-82321 .elementor-element.elementor-element-4e20f69 .elementor-icon{font-size:46px;}.elementor-82321 .elementor-element.elementor-element-4e20f69 .elementor-icon-box-title, .elementor-82321 .elementor-element.elementor-element-4e20f69 .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:600;line-height:1.2em;}.elementor-82321 .elementor-element.elementor-element-4e20f69:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-82321 .elementor-element.elementor-element-4e20f69:has(:focus) .elementor-icon-box-title{color:#263238;}.elementor-82321 .elementor-element.elementor-element-4e20f69 .elementor-icon-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.4em;color:#263238;}.elementor-82321 .elementor-element.elementor-element-6b37f71{--display:flex;--gap:26px 26px;--row-gap:26px;--column-gap:26px;border-style:solid;--border-style:solid;border-width:1px 1px 1px 1px;--border-top-width:1px;--border-right-width:1px;--border-bottom-width:1px;--border-left-width:1px;border-color:#E4E4E7;--border-color:#E4E4E7;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:35px;--padding-left:35px;--padding-right:35px;}.elementor-82321 .elementor-element.elementor-element-6b37f71:not(.elementor-motion-effects-element-type-background), .elementor-82321 .elementor-element.elementor-element-6b37f71 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-82321 .elementor-element.elementor-element-7831802{text-align:start;}.elementor-82321 .elementor-element.elementor-element-7831802 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.2em;color:#002525;}.elementor-82321 .elementor-element.elementor-element-7831802 > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-82321 .elementor-element.elementor-element-3751a34 .elementor-icon-box-wrapper{align-items:center;gap:16px;}.elementor-82321 .elementor-element.elementor-element-3751a34 .elementor-icon-box-title{margin-block-end:3px;color:#263238;}.elementor-82321 .elementor-element.elementor-element-3751a34 .elementor-icon{font-size:46px;}.elementor-82321 .elementor-element.elementor-element-3751a34 .elementor-icon-box-title, .elementor-82321 .elementor-element.elementor-element-3751a34 .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:600;line-height:1.2em;}.elementor-82321 .elementor-element.elementor-element-3751a34:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-82321 .elementor-element.elementor-element-3751a34:has(:focus) .elementor-icon-box-title{color:#263238;}.elementor-82321 .elementor-element.elementor-element-3751a34 .elementor-icon-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.4em;color:#263238;}.elementor-82321 .elementor-element.elementor-element-d91f8eb .elementor-icon-box-wrapper{align-items:center;gap:16px;}.elementor-82321 .elementor-element.elementor-element-d91f8eb .elementor-icon-box-title{margin-block-end:3px;color:#263238;}.elementor-82321 .elementor-element.elementor-element-d91f8eb .elementor-icon{font-size:46px;}.elementor-82321 .elementor-element.elementor-element-d91f8eb .elementor-icon-box-title, .elementor-82321 .elementor-element.elementor-element-d91f8eb .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:600;line-height:1.2em;}.elementor-82321 .elementor-element.elementor-element-d91f8eb:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-82321 .elementor-element.elementor-element-d91f8eb:has(:focus) .elementor-icon-box-title{color:#263238;}.elementor-82321 .elementor-element.elementor-element-d91f8eb .elementor-icon-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.4em;color:#263238;}.elementor-82321 .elementor-element.elementor-element-d420459 .elementor-icon-box-wrapper{align-items:center;gap:16px;}.elementor-82321 .elementor-element.elementor-element-d420459 .elementor-icon-box-title{margin-block-end:3px;color:#263238;}.elementor-82321 .elementor-element.elementor-element-d420459 .elementor-icon{font-size:46px;}.elementor-82321 .elementor-element.elementor-element-d420459 .elementor-icon-box-title, .elementor-82321 .elementor-element.elementor-element-d420459 .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:600;line-height:1.2em;}.elementor-82321 .elementor-element.elementor-element-d420459:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-82321 .elementor-element.elementor-element-d420459:has(:focus) .elementor-icon-box-title{color:#263238;}.elementor-82321 .elementor-element.elementor-element-d420459 .elementor-icon-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.4em;color:#263238;}.elementor-82321 .elementor-element.elementor-element-45398a4{--display:flex;--gap:25px 25px;--row-gap:25px;--column-gap:25px;border-style:solid;--border-style:solid;border-width:1px 1px 1px 1px;--border-top-width:1px;--border-right-width:1px;--border-bottom-width:1px;--border-left-width:1px;border-color:#E4E4E7;--border-color:#E4E4E7;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:35px;--padding-left:35px;--padding-right:35px;}.elementor-82321 .elementor-element.elementor-element-45398a4:not(.elementor-motion-effects-element-type-background), .elementor-82321 .elementor-element.elementor-element-45398a4 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-82321 .elementor-element.elementor-element-02e6a2f{text-align:start;}.elementor-82321 .elementor-element.elementor-element-02e6a2f .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.2em;color:#002525;}.elementor-82321 .elementor-element.elementor-element-02e6a2f > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-82321 .elementor-element.elementor-element-7b7d9e7 .elementor-icon-box-wrapper{align-items:center;gap:16px;}.elementor-82321 .elementor-element.elementor-element-7b7d9e7 .elementor-icon-box-title{margin-block-end:3px;color:#263238;}.elementor-82321 .elementor-element.elementor-element-7b7d9e7 .elementor-icon{font-size:46px;}.elementor-82321 .elementor-element.elementor-element-7b7d9e7 .elementor-icon-box-title, .elementor-82321 .elementor-element.elementor-element-7b7d9e7 .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:600;line-height:1.2em;}.elementor-82321 .elementor-element.elementor-element-7b7d9e7:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-82321 .elementor-element.elementor-element-7b7d9e7:has(:focus) .elementor-icon-box-title{color:#263238;}.elementor-82321 .elementor-element.elementor-element-7b7d9e7 .elementor-icon-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.4em;color:#263238;}.elementor-82321 .elementor-element.elementor-element-5c4e6e4 .elementor-icon-box-wrapper{align-items:center;gap:16px;}.elementor-82321 .elementor-element.elementor-element-5c4e6e4 .elementor-icon-box-title{margin-block-end:3px;color:#263238;}.elementor-82321 .elementor-element.elementor-element-5c4e6e4 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