{"id":70733,"date":"2026-02-24T11:20:08","date_gmt":"2026-02-24T10:20:08","guid":{"rendered":"https:\/\/www.smcconsulting.be\/iism\/"},"modified":"2026-03-18T06:58:20","modified_gmt":"2026-03-18T05:58:20","slug":"iism","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/fr\/iism\/","title":{"rendered":"IISM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"70733\" class=\"elementor elementor-70733 elementor-70721\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23b4709d itsm-Consulting e-flex e-con-boxed e-con e-parent\" data-id=\"23b4709d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6f4b4636 e-con-full e-flex e-con e-child\" data-id=\"6f4b4636\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97becc elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"97becc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">R\u00e9volutionnez vos op\u00e9rations informatiques avec SMC Consulting<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-690f3dee elementor-widget elementor-widget-heading\" data-id=\"690f3dee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Conseil et mise en \u0153uvre ITSM pour une<br><span class=\"gradient-text\">performance informatique mesurable<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44b0156c elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"44b0156c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>On attend des \u00e9quipes informatiques modernes qu&rsquo;elles maintiennent la stabilit\u00e9 des services, r\u00e9solvent rapidement les probl\u00e8mes et offrent une visibilit\u00e9 claire tout en soutenant la croissance de l&rsquo;entreprise. SMC Consulting aide les organisations B2B en Belgique (Benelux) et en France \u00e0 structurer et \u00e0 am\u00e9liorer leur ITSM <strong>(Gestion des Services Informatiques)<\/strong> afin que les \u00e9quipes de support travaillent de mani\u00e8re coh\u00e9rente, que les priorit\u00e9s soient claires et que la performance soit mesurable. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a5194e6 btn-itsm elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"7a5194e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_7a5194e6\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_7a5194e6 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_7a5194e6 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_7a5194e6 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_7a5194e6 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_7a5194e6\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\" id=\"uc_blox_btn_group_elementor_7a5194e6_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Parlez \u00e0 un consultant ITSM<\/div>\n  <\/div>\n<\/a>\n<a class=\"elementor-repeater-item-be9f9e3 \" href=\"https:\/\/www.smcconsulting.be\/fr\/ingenieurs-certifies-itil-v4-de-smc-consulting-conseil-et-mise-en-oeuvre-itsm\/\" id=\"uc_blox_btn_group_elementor_7a5194e6_item2\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Voir notre certificat ITIL v4 - Ing\u00e9nieur<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cf283c9 e-con-full e-flex e-con e-child\" data-id=\"7cf283c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2009071b elementor-widget elementor-widget-image\" data-id=\"2009071b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"961\" height=\"1270\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Measurable-IT-Performance.webp\" class=\"attachment-full size-full wp-image-67454\" alt=\"Conseil et mise en \u0153uvre ITSM | une performance IT mesurable gr\u00e2ce au conseil et \u00e0 la mise en \u0153uvre ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Measurable-IT-Performance.webp 961w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Measurable-IT-Performance-227x300.webp 227w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Measurable-IT-Performance-775x1024.webp 775w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Measurable-IT-Performance-768x1015.webp 768w\" sizes=\"auto, (max-width: 961px) 100vw, 961px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e81a86c e-flex e-con-boxed e-con e-parent\" data-id=\"5e81a86c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6ce06d04 e-con-full e-flex e-con e-child\" data-id=\"6ce06d04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fe12235 semi-bold elementor-widget elementor-widget-heading\" data-id=\"6fe12235\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong>Probl\u00e8mes<\/strong> que nous r\u00e9solvons<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3737df64 link-border elementor-widget elementor-widget-text-editor\" data-id=\"3737df64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si l\u2019un de ces points vous semble familier, votre mod\u00e8le ITSM <br>travaille probablement contre vous :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d4d2b10 elementor-widget elementor-widget-image\" data-id=\"4d4d2b10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"882\" height=\"874\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Problems-we-solve-Img.png\" class=\"attachment-large size-large wp-image-67537\" alt=\"Conseil et mise en \u0153uvre ITSM | probl\u00e8mes ITSM courants r\u00e9solus gr\u00e2ce au conseil et \u00e0 la mise en \u0153uvre ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Problems-we-solve-Img.png 882w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Problems-we-solve-Img-300x297.png 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Problems-we-solve-Img-150x150.png 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Problems-we-solve-Img-768x761.png 768w\" sizes=\"auto, (max-width: 882px) 100vw, 882px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-101c7d4a e-con-full problems-icon e-flex e-con e-child\" data-id=\"101c7d4a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_mouse&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3647d539 elementor-position-left elementor-widget__width-initial semi-bold elementor-position-left elementor-vertical-align-top elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"3647d539\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Ticket-intake-is-inconsistent-icon.webp\" class=\"attachment-full size-full wp-image-67539\" alt=\"prise en charge des tickets incoh\u00e9rente en ITSM\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><strong>La gestion des tickets est incoh\u00e9rente<\/strong> (e-mail, chat, appels) et le tri d\u00e9pend des individus<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad1fe3 elementor-position-left elementor-widget__width-initial semi-bold elementor-position-left elementor-vertical-align-top elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"ad1fe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/SLAs-icon.webp\" class=\"attachment-full size-full wp-image-67609\" alt=\"probl\u00e8me de non-respect des SLA en ITSM\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Les <strong>SLA<\/strong> existent sur le papier mais sont <br>difficiles \u00e0 g\u00e9rer et \u00e0 notifier<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6daaa7 elementor-position-left elementor-widget__width-initial semi-bold elementor-position-left elementor-vertical-align-top elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"e6daaa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Recurrent-incidents.webp\" class=\"attachment-full size-full wp-image-67608\" alt=\"incidents r\u00e9currents en ITSM\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><strong>Les incidents r\u00e9currents<\/strong> persistent car le travail sur la cause premi\u00e8re ne permet jamais de boucler la boucle.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6094c63a elementor-position-left elementor-widget__width-initial semi-bold elementor-position-left elementor-vertical-align-top elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"6094c63a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Escalations-are-unclear-icon.webp\" class=\"attachment-full size-full wp-image-67607\" alt=\"voies descalade peu claires en ITSM\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><strong>Les escalades sont peu claires<\/strong>, <br>les incidents majeurs sont chaotiques, la communication est manuelle.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74047da1 elementor-position-left elementor-widget__width-initial semi-bold elementor-position-left elementor-vertical-align-top elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"74047da1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Changes-create-risk-icon.webp\" class=\"attachment-full size-full wp-image-67606\" alt=\"changements IT risqu\u00e9s en ITSM\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><strong>Les changements cr\u00e9ent des risques<\/strong> en raison d'approbations, d'une planification <br>ou d'une visibilit\u00e9 faibles.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-753a720c elementor-position-left elementor-widget__width-initial semi-bold elementor-position-left elementor-vertical-align-top elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"753a720c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Asset-CI-data-icon.webp\" class=\"attachment-full size-full wp-image-67605\" alt=\"probl\u00e8mes de donn\u00e9es dactifs et de CI en ITSM\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><strong>Les donn\u00e9es d'actifs\/IC<\/strong> sont incompl\u00e8tes,<br> de sorte que les \u00e9quipes ne peuvent pas \u00e9valuer <br>l'impact ou la propri\u00e9t\u00e9.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71ace6e2 elementor-position-left elementor-widget__width-initial semi-bold elementor-position-left elementor-vertical-align-top elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"71ace6e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Self-service-icon.webp\" class=\"attachment-full size-full wp-image-67604\" alt=\"libre-service en ITSM\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><strong>Le libre-service<\/strong> existe, mais<br> son adoption est faible (structure de catalogue m\u00e9diocre, connaissances obsol\u00e8tes).<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-148c360f elementor-position-left elementor-widget__width-initial semi-bold elementor-position-left elementor-vertical-align-top elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"148c360f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Dashboards-show-activity-icon.png\" class=\"attachment-full size-full wp-image-67603\" alt=\"tableaux de bord ITSM affichant uniquement lactivit\u00e9\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><strong>Les tableaux de bord affichent l'activit\u00e9<\/strong>, pas la performance (pas d'indicateurs cl\u00e9s de performance clairs, pas de cadence de gouvernance).<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51d5d208 e-flex e-con-boxed e-con e-parent\" data-id=\"51d5d208\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c375953 semi-bold elementor-widget elementor-widget-heading\" data-id=\"2c375953\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ils nous ont fait confiance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0575561 slider-logo elementor-widget elementor-widget-image-carousel\" data-id=\"0575561\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;5&quot;,&quot;slides_to_show_mobile&quot;:&quot;2&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;autoplay_speed&quot;:0,&quot;speed&quot;:6000,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;autoplay&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-dkv.webp\" alt=\"Faites-nous confiance \u2013 dkv\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-lotto.webp\" alt=\"Faites-nous confiance \u2013 lotto\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-crelan.webp\" alt=\"Faites-nous confiance \u2013 crelan\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Belfius.webp\" alt=\"Faites-nous confiance \u2013 Belfius\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Ald-automotive.webp\" alt=\"Faites-nous confiance \u2013 Ald automotive\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Mercy-corps.webp\" alt=\"Faites-nous confiance \u2013 Mercy corps\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Bnp-paribas-fortis.webp\" alt=\"Faites-nous confiance \u2013 Bnp paribas fortis\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-axa.webp\" alt=\"Faites-nous confiance \u2013 axa\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"9 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/kbc.webp\" alt=\"kbc\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"10 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-proimus.webp\" alt=\"Ils nous font confiance - proimus\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"11 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-lineas-your-freight-force.webp\" alt=\"Faites-nous confiance - lineas your freight force\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"12 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-brussels-airport.webp\" alt=\"Faites-nous confiance - brussels airport\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"13 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-ing.webp\" alt=\"Faites-nous confiance - ing\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"14 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-cph-banque.webp\" alt=\"Faites-nous confiance - cph banque\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a20b7b3 slider-logo-right elementor-widget elementor-widget-image-carousel\" data-id=\"a20b7b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;5&quot;,&quot;slides_to_show_mobile&quot;:&quot;2&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;autoplay_speed&quot;:3000,&quot;speed&quot;:5000,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;autoplay&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-dkv.webp\" alt=\"Faites-nous confiance \u2013 dkv\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-lotto.webp\" alt=\"Faites-nous confiance \u2013 lotto\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-crelan.webp\" alt=\"Faites-nous confiance \u2013 crelan\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Belfius.webp\" alt=\"Faites-nous confiance \u2013 Belfius\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Ald-automotive.webp\" alt=\"Faites-nous confiance \u2013 Ald automotive\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Mercy-corps.webp\" alt=\"Faites-nous confiance \u2013 Mercy corps\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Bnp-paribas-fortis.webp\" alt=\"Faites-nous confiance \u2013 Bnp paribas fortis\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-axa.webp\" alt=\"Faites-nous confiance \u2013 axa\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"9 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/kbc.webp\" alt=\"kbc\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"10 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-proimus.webp\" alt=\"Ils nous font confiance - proimus\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"11 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-lineas-your-freight-force.webp\" alt=\"Faites-nous confiance - lineas your freight force\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"12 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-brussels-airport.webp\" alt=\"Faites-nous confiance - brussels airport\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"13 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-ing.webp\" alt=\"Faites-nous confiance - ing\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"14 sur 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-cph-banque.webp\" alt=\"Faites-nous confiance - cph banque\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b1d3a29 e-flex e-con-boxed e-con e-parent\" data-id=\"7b1d3a29\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f9e2a15 semi-bold elementor-widget elementor-widget-heading\" data-id=\"3f9e2a15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu\u2019est-ce que l\u2019<strong>ITSM<\/strong> et <strong>pourquoi c\u2019est essentiel<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20d7cc80 elementor-widget elementor-widget-text-editor\" data-id=\"20d7cc80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019<strong>ITSM (IT Service Management)<\/strong> regroupe les pratiques et r\u00e8gles de fonctionnement utilis\u00e9es pour g\u00e9rer l\u2019informatique comme un ensemble de services : la mani\u00e8re dont les demandes et les incidents sont trait\u00e9s, la fa\u00e7on dont les changements sont ma\u00eetris\u00e9s, la gestion et la mise \u00e0 jour des connaissances, ainsi que la mesure de la performance. Contrairement au support informatique traditionnel, l\u2019ITSM vise \u00e0 cr\u00e9er de la valeur gr\u00e2ce \u00e0 une approche orient\u00e9e services, en renfor\u00e7ant la relation entre l\u2019IT et votre entreprise. Pour mettre en \u0153uvre l\u2019ITSM de mani\u00e8re coh\u00e9rente, les \u00e9quipes ont besoin d\u2019un cadre commun et de r\u00e8gles op\u00e9rationnelles mesurables. D\u00e9couvrez comment nos ing\u00e9nieurs certifi\u00e9s ITIL v4 assurent le conseil et la mise en \u0153uvre ITSM.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-232de888 e-con-full e-flex e-con e-child\" data-id=\"232de888\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-31009de3 e-con-full e-flex e-con e-child\" data-id=\"31009de3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5109b921 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5109b921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div 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65.838 61.0262 65.9059C60.9705 65.9737 60.8989 66.0268 60.8178 66.0605C60.7366 66.0941 60.6485 66.1072 60.5611 66.0986C60.4737 66.09 60.3898 66.06 60.3167 66.0112C60.2437 65.9625 60.1838 65.8965 60.1423 65.8191C60.1009 65.7416 60.0792 65.6552 60.0791 65.5674C60.079 65.4617 60.1103 65.3583 60.169 65.2704C60.2277 65.1825 60.3111 65.1139 60.4088 65.0735C60.5065 65.033 60.6139 65.0224 60.7176 65.0431C60.8213 65.0637 60.9165 65.1147 60.9912 65.1894ZM60.6133 63.6123C62.3486 63.6123 63.2246 65.7207 61.9961 66.9492C60.7676 68.1777 58.6582 67.3027 58.6582 65.5674C58.6577 65.0495 58.8628 64.5527 59.2285 64.1861C59.5942 63.8195 60.0906 63.6131 60.6084 63.6123H60.6133Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMa\u00eetrise des risques\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAccompagnement structur\u00e9 du changement <br>et visibilit\u00e9 sur les impacts\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41bd211 e-con-full e-flex e-con e-child\" data-id=\"41bd211\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e9df6f2 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3e9df6f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100\" height=\"100\" viewBox=\"0 0 100 100\" fill=\"none\"><rect width=\"100\" height=\"100\" rx=\"50\" fill=\"#004F52\"><\/rect><path d=\"M69.7559 45.8119H51.1728V41.1244H61.6084C61.9184 41.1232 62.2152 40.9991 62.4339 40.7795C62.6526 40.5599 62.7754 40.2625 62.7754 39.9526V33.9174C62.7738 33.6085 62.6504 33.3126 62.4318 33.0943C62.2133 32.8759 61.9173 32.7527 61.6084 32.7514H51.1728V27.9184C51.1641 27.6149 51.0373 27.3267 50.8195 27.1151C50.6017 26.9035 50.31 26.7852 50.0063 26.7852C49.7027 26.7852 49.411 26.9035 49.1932 27.1151C48.9754 27.3267 48.8486 27.6149 48.8398 27.9184V32.7514H38.3936C38.0846 32.7527 37.7887 32.8759 37.5701 33.0943C37.3516 33.3126 37.2281 33.6085 37.2266 33.9174V39.9614C37.2266 40.2713 37.3494 40.5687 37.5681 40.7883C37.7868 41.0079 38.0836 41.1319 38.3936 41.1332H48.835V45.8207H30.2461C29.9373 45.8223 29.6416 45.9456 29.4233 46.164C29.205 46.3823 29.0816 46.678 29.0801 46.9868V53.0278C29.0816 53.3365 29.205 53.6322 29.4233 53.8506C29.6416 54.0689 29.9373 54.1922 30.2461 54.1938H48.835V58.8813H44.9111C44.7579 58.8813 44.6062 58.9115 44.4647 58.9701C44.3232 59.0288 44.1946 59.1148 44.0863 59.2231C43.978 59.3315 43.8921 59.4602 43.8336 59.6018C43.7751 59.7433 43.745 59.8951 43.7451 60.0483V66.0932C43.7451 66.4024 43.868 66.699 44.0866 66.9177C44.3053 67.1364 44.6019 67.2592 44.9111 67.2592H48.835V72.0912C48.8437 72.3948 48.9705 72.6829 49.1883 72.8945C49.4061 73.1061 49.6978 73.2245 50.0015 73.2245C50.3051 73.2245 50.5968 73.1061 50.8146 72.8945C51.0324 72.6829 51.1592 72.3948 51.168 72.0912V67.2504H55.0908C55.4001 67.2504 55.6966 67.1276 55.9153 66.9089C56.134 66.6902 56.2568 66.3937 56.2568 66.0844V60.0395C56.257 59.8863 56.2269 59.7346 56.1684 59.593C56.1098 59.4514 56.024 59.3227 55.9157 59.2144C55.8074 59.106 55.6788 59.02 55.5373 58.9613C55.3957 58.9027 55.244 58.8725 55.0908 58.8725H51.1728V54.185H69.7559C70.0631 54.1835 70.3575 54.0613 70.5756 53.8449C70.7937 53.6285 70.918 53.335 70.9219 53.0278V46.9828C70.9216 46.6732 70.7988 46.3763 70.5804 46.1569C70.3619 45.9375 70.0655 45.8135 69.7559 45.8119ZM39.5596 38.7953V35.0844H60.4424V38.7953H39.5596ZM53.9248 61.2055V64.9164H46.0771V61.2055H53.9248ZM68.5889 51.8559H31.4131V48.145H68.5889V51.8559Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAlignement m\u00e9tier\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tServices d\u00e9finis dans le langage m\u00e9tier, <br>et pas uniquement en composants techniques\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e62fddf link-border bold elementor-widget elementor-widget-heading\" data-id=\"3e62fddf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Si vous s\u00e9lectionnez ou remplacez une plateforme, commencez par d\u00e9finir les crit\u00e8res et le p\u00e9rim\u00e8tre : consultez nos<br> <a href=\"https:\/\/smcconsultingsprl-my.sharepoint.com\/itsm-vendor-evaluation-criteria\/\" target=\"blank\"><b>crit\u00e8res d'\u00e9valuation des fournisseurs ITSM.<\/b><\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a46ee9c e-flex e-con-boxed e-con e-child\" data-id=\"1a46ee9c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-108632ee e-con-full e-flex e-con e-child\" data-id=\"108632ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b677900 bold elementor-widget elementor-widget-heading\" data-id=\"2b677900\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Notre m\u00e9thodologie ITSM en <b>5 \u00e9tapes<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5254563e elementor-widget elementor-widget-text-editor\" data-id=\"5254563e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous nous concentrons sur la r\u00e9alit\u00e9 op\u00e9rationnelle : ce que les \u00e9quipes peuvent adopter, exploiter et mesurer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2467d020 e-con-full e-flex e-con e-child\" data-id=\"2467d020\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-12857894 e-con-full e-flex e-con e-child\" data-id=\"12857894\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29bfedf7 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"29bfedf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"549\" height=\"403\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Discovery-baseline.webp\" class=\"attachment-large size-large wp-image-67726\" alt=\"Conseil et mise en \u0153uvre ITSM | d\u00e9couverte ITSM et \u00e9valuation de r\u00e9f\u00e9rence\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Discovery-baseline.webp 549w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Discovery-baseline-300x220.jpg 300w\" sizes=\"auto, (max-width: 549px) 100vw, 549px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-607d3526 e-con-full e-flex e-con e-child\" data-id=\"607d3526\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f67ea04 elementor-widget elementor-widget-heading\" data-id=\"5f67ea04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">D\u00e9couverte et \u00e9tablissement de la r\u00e9f\u00e9rence<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bab6da0 elementor-align-start consulting-link semi-bold  box-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2bab6da0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Entretiens avec les parties prenantes (IT + m\u00e9tiers)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Analyse des donn\u00e9es de tickets (cat\u00e9gories, volumes, SLA, backlog, anciennet\u00e9)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Flux de travail actuels, r\u00f4les et goulots d\u2019\u00e9tranglement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Analyse de l\u2019utilisation des outils (formulaires, routage, notifications, champs, files d\u2019attente)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-306ea116 link-border elementor-widget elementor-widget-text-editor\" data-id=\"306ea116\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Livrable :<\/strong> r\u00e9f\u00e9rence, points de douleur et backlog d\u2019am\u00e9lioration prioris\u00e9<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37997103 e-con-full e-flex e-con e-child\" data-id=\"37997103\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-70db6e10 e-con-full e-flex e-con e-child\" data-id=\"70db6e10\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-daff731 elementor-widget elementor-widget-heading\" data-id=\"daff731\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mod\u00e8le op\u00e9rationnel cible (l\u00e9ger, mesurable)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4091b2b9 elementor-align-start consulting-link semi-bold  box-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4091b2b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">P\u00e9rim\u00e8tre et responsabilit\u00e9 des pratiques (RACI)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mod\u00e8le de priorisation, r\u00e8gles d\u2019escalade et approche de gestion des incidents majeurs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mod\u00e8le de niveaux de service (SLA\/OLA) et d\u00e9finitions du reporting<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cadence de gouvernance (revue op\u00e9rationnelle hebdomadaire \/ revue de service <br> mensuelle)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53694e24 e-con-full e-flex e-con e-child\" data-id=\"53694e24\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b7c1984 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"7b7c1984\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"675\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Target-operating-model-lightweight-measurable-img-1024x675.jpg\" class=\"attachment-large size-large wp-image-67774\" alt=\"Conseil et mise en \u0153uvre ITSM | mod\u00e8le op\u00e9rationnel cible ITSM l\u00e9ger et mesurable\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Target-operating-model-lightweight-measurable-img-1024x675.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Target-operating-model-lightweight-measurable-img-300x198.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Target-operating-model-lightweight-measurable-img-768x506.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Target-operating-model-lightweight-measurable-img.jpg 1098w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16a82b21 e-con-full e-flex e-con e-child\" data-id=\"16a82b21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-16662611 e-con-full e-flex e-con e-child\" data-id=\"16662611\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af9ff43 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"af9ff43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"851\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Practice-design-ITIL-aligned-adapted-to-your-reality-Img-1024x851.jpg\" class=\"attachment-large size-large wp-image-67819\" alt=\"Conseil et mise en \u0153uvre ITSM | conception des pratiques ITSM align\u00e9e sur ITIL et adapt\u00e9e \u00e0 votre entreprise\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Practice-design-ITIL-aligned-adapted-to-your-reality-Img-1024x851.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Practice-design-ITIL-aligned-adapted-to-your-reality-Img-300x249.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Practice-design-ITIL-aligned-adapted-to-your-reality-Img-768x638.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Practice-design-ITIL-aligned-adapted-to-your-reality-Img.jpg 1098w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3516f93a e-con-full e-flex e-con e-child\" data-id=\"3516f93a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c0ed1ec elementor-widget elementor-widget-heading\" data-id=\"4c0ed1ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conception de pratiques (align\u00e9e sur ITIL, adapt\u00e9e<br> \u00e0 votre r\u00e9alit\u00e9)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24a596f link-border elementor-widget elementor-widget-text-editor\" data-id=\"24a596f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous concevons les r\u00e8gles que les \u00e9quipes utilisent r\u00e9ellement :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12995dd3 elementor-align-start consulting-link semi-bold  box-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"12995dd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Flux de travail pour les incidents et incidents majeurs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Parcours de r\u00e9ception et de traitement des demandes de service<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Flux de travail d'activation des changements (standard\/normal\/<br>urgence)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Flux de travail des probl\u00e8mes (tendance + analyse des causes profondes + erreurs connues)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cycle de vie des connaissances (propri\u00e9t\u00e9, r\u00e9vision, publication, retrait)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Fondations CMDB \/ actifs (quoi mod\u00e9liser en premier, et pourquoi)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b897042 e-con-full e-flex e-con e-child\" data-id=\"b897042\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3e195632 e-con-full e-flex e-con e-child\" data-id=\"3e195632\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23af7577 elementor-widget elementor-widget-heading\" data-id=\"23af7577\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Configuration de la plateforme + automatisation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-489ffcda link-border elementor-widget elementor-widget-text-editor\" data-id=\"489ffcda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous configurons la plateforme pour qu\u2019elle corresponde au mod\u00e8le et supprimons les t\u00e2ches manuelles :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d988878 elementor-align-start consulting-link semi-bold  box-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2d988878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Formulaires, cat\u00e9gories, r\u00e8gles d\u2019attribution, files d\u2019attente, SLA<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Structure du catalogue de services et mod\u00e8les de demandes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Notifications, approbations et orchestration des t\u00e2ches<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Int\u00e9grations et automatisation (y compris <a href=\"https:\/\/www.smcconsulting.be\/fr\/solutions-dintegration-et-dautomatisation-sans-code\/\"><b>l\u2019int\u00e9gration et l\u2019automatisation sans code<\/b><\/a> le cas \u00e9ch\u00e9ant)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20f4fbf4 link-border elementor-widget elementor-widget-text-editor\" data-id=\"20f4fbf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si votre p\u00e9rim\u00e8tre inclut l&rsquo;orchestration inter-\u00e9quipes, nous nous alignons<br>sur les mod\u00e8les de <a href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-flux-de-travail\/\"><b>gestion des flux de travail<\/b><\/a> pour r\u00e9duire les transferts<br>et les retards.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55e06ade e-con-full e-flex e-con e-child\" data-id=\"55e06ade\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c1ca98 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"5c1ca98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"856\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Platform-configuration-automation-img-1024x856.jpg\" class=\"attachment-large size-large wp-image-67818\" alt=\"configuration et automatisation de la plateforme ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Platform-configuration-automation-img-1024x856.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Platform-configuration-automation-img-300x251.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Platform-configuration-automation-img-768x642.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Platform-configuration-automation-img.jpg 1098w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b822db3 e-con-full e-flex e-con e-child\" data-id=\"4b822db3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-48e1fa37 e-con-full e-flex e-con e-child\" data-id=\"48e1fa37\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e96bb5c elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"6e96bb5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"548\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Adoption-continuous-improvement-img-1024x548.jpg\" class=\"attachment-large size-large wp-image-67817\" alt=\"Conseil et mise en \u0153uvre ITSM | adoption de lITSM et am\u00e9lioration continue\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Adoption-continuous-improvement-img-1024x548.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Adoption-continuous-improvement-img-300x161.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Adoption-continuous-improvement-img-768x411.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Adoption-continuous-improvement-img.jpg 1098w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14fbfb9f e-con-full e-flex e-con e-child\" data-id=\"14fbfb9f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e7aa70b elementor-widget elementor-widget-heading\" data-id=\"2e7aa70b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Adoption + am\u00e9lioration continue<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4280d192 elementor-align-start consulting-link semi-bold  box-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4280d192\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Formation par r\u00f4le (agents, responsables, approbateurs, demandeurs)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Support au d\u00e9marrage et plan de stabilisation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Revues des KPI et cycles d'am\u00e9lioration (quoi modifier ensuite, sur la base des donn\u00e9es)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5026a949 e-con-full e-flex e-con e-child\" data-id=\"5026a949\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d8cae46 link-border bold elementor-widget elementor-widget-heading\" data-id=\"3d8cae46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Partenaires certifi\u00e9s de<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23a7a9b6 elementor-widget elementor-widget-image\" data-id=\"23a7a9b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"267\" height=\"53\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/HaloITSM-Logo.webp\" class=\"attachment-full size-full wp-image-67422\" alt=\"Plateforme de gestion des services informatiques HaloITSM\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3eb7a20a elementor-widget elementor-widget-image\" data-id=\"3eb7a20a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"170\" height=\"25\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/ServiceNow-Logo.svg\" class=\"attachment-full size-full wp-image-67421\" alt=\"Plateforme de gestion des services informatiques ServiceNow\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d85b759 elementor-widget elementor-widget-image\" data-id=\"1d85b759\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"153\" height=\"31\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/freshworks-Logo.svg\" class=\"attachment-full size-full wp-image-67420\" alt=\"Plateforme de service client et d\u2019ITSM Freshworks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20df1847 itsm-casd-hero e-flex e-con-boxed e-con e-parent\" data-id=\"20df1847\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2cc35ac2 e-con-full e-flex e-con e-child\" data-id=\"2cc35ac2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f840c9 elementor-widget elementor-widget-heading\" data-id=\"5f840c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi travailler avec <br><b>SMC Consulting<\/b>\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1992002f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1992002f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dc98371 elementor-widget elementor-widget-image\" data-id=\"3dc98371\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"570\" height=\"797\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Why-work-with-SMC-Consulting-Img.jpg\" class=\"attachment-full size-full wp-image-67887\" alt=\"Conseil et mise en \u0153uvre ITSM | pourquoi choisir SMC Consulting pour le conseil et la mise en \u0153uvre ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Why-work-with-SMC-Consulting-Img.jpg 570w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Why-work-with-SMC-Consulting-Img-215x300.jpg 215w\" sizes=\"auto, (max-width: 570px) 100vw, 570px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dde5127 e-con-full e-flex e-con e-child\" data-id=\"dde5127\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-545f46e5 e-con-full e-flex e-con e-child\" data-id=\"545f46e5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36e4c1c4 elementor-widget elementor-widget-heading\" data-id=\"36e4c1c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une expertise ITSM qui reste concr\u00e8te<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-146acea1 elementor-align-start semi-bold elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"146acea1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Des ing\u00e9nieurs qui allient connaissance des pratiques ITSM et configuration technique de la plateforme<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une priorit\u00e9 donn\u00e9e aux flux de travail, aux r\u00f4les, aux donn\u00e9es et aux indicateurs cl\u00e9s de performance (KPI) \u2014 pour un mod\u00e8le op\u00e9rationnel au quotidien<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ff64b52 e-con-full e-flex e-con e-child\" data-id=\"4ff64b52\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e00345 elementor-widget elementor-widget-heading\" data-id=\"6e00345\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une gouvernance mesurable, pas seulement des <br>sch\u00e9mas de processus<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0c4e27 elementor-align-start semi-bold elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a0c4e27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Un mod\u00e8le de niveau de service clair, des d\u00e9finitions de rapports et une cadence de r\u00e9vision \u00e9tablie<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Des tableaux de bord li\u00e9s aux d\u00e9cisions op\u00e9rationnelles (contr\u00f4le du backlog, risques li\u00e9s aux SLA, probl\u00e8mes r\u00e9currents)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63b3fe91 e-con-full e-flex e-con e-child\" data-id=\"63b3fe91\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d165c4 elementor-widget elementor-widget-heading\" data-id=\"d165c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">L\u2019adoption int\u00e9gr\u00e9e d\u00e8s le d\u00e9but de la mission<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3814869c elementor-align-start semi-bold elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3814869c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une formation bas\u00e9e sur les r\u00f4les et des guides op\u00e9rationnels<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une approche progressive adapt\u00e9e \u00e0 votre capacit\u00e9 et \u00e0 votre propension au changement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24db6baf e-con-full e-flex e-con e-child\" data-id=\"24db6baf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1340ce5f elementor-widget elementor-widget-heading\" data-id=\"1340ce5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Con\u00e7u pour les contraintes des PME et des <br>grandes entreprises<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f11bc1b elementor-align-start semi-bold elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3f11bc1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Routage multi-\u00e9quipes, approbations, auditabilit\u00e9 et contr\u00f4le des changements<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Un contr\u00f4le pr\u00e9cis du p\u00e9rim\u00e8tre pour savoir exactement ce qui est inclus ou non<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45e54e73 e-flex e-con-boxed e-con e-parent\" data-id=\"45e54e73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-47619920 e-con-full e-flex e-con e-child\" data-id=\"47619920\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-503b0139 e-con-full e-flex e-con e-child\" data-id=\"503b0139\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6f74ff4c e-con-full e-flex e-con e-child\" data-id=\"6f74ff4c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-296fd8c2 semi-bold elementor-widget elementor-widget-heading\" data-id=\"296fd8c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce que <strong>nous proposons<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c85ce84 link-border elementor-widget elementor-widget-text-editor\" data-id=\"7c85ce84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9l\u00e9ments typiques de l&rsquo;engagement (s\u00e9lectionn\u00e9s en fonction <br>de votre maturit\u00e9 et de vos objectifs)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-562a365a elementor-widget elementor-widget-image\" data-id=\"562a365a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"362\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/itsm-assessment-arrow.webp\" class=\"attachment-full size-full wp-image-69803\" alt=\"fl\u00e8che d\u00e9valuation ITSM\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2beea51 e-con-full e-flex e-con e-child\" data-id=\"2beea51\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e0dbaa elementor-widget elementor-widget-image\" data-id=\"6e0dbaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"60\" height=\"60\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/itsm-assessment-and-roadmap.svg\" class=\"attachment-full size-full wp-image-69848\" alt=\"Conseil et mise en \u0153uvre ITSM | \u00e9valuation ITSM et feuille de route\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1948f2ee elementor-widget elementor-widget-heading\" data-id=\"1948f2ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9valuation et feuille de route ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-701015ca elementor-align-start  Consulting-link semi-bold  box-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"701015ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00c9valuation de l'\u00e9tat actuel et synth\u00e8se de la maturit\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Feuille de route prioris\u00e9e (phases, gains rapides, s\u00e9quen\u00e7age)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9 0C13.9697 0 18 4.03031 18 9C18 13.9697 13.9697 18 9 18C4.03031 18 0 13.9697 0 9C0 4.03031 4.03031 0 9 0ZM7.13104 11.9233L4.92762 9.71802C4.55223 9.34241 4.55215 8.7299 4.92762 8.35437C5.30316 7.9789 5.91839 7.98126 6.2912 8.35437L7.8446 9.90898L11.7089 6.04465C12.0845 5.66911 12.6971 5.66911 13.0725 6.04465C13.4481 6.42012 13.4475 7.03323 13.0725 7.40824L8.5253 11.9555C8.15029 12.3305 7.53717 12.331 7.16171 11.9555C7.15116 11.9449 7.14098 11.9342 7.13104 11.9233Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ensemble de KPI : SLA\/OLA, sant\u00e9 du backlog, MTTR, taux de r\u00e9ouverture, r\u00e9solution au premier contact, d\u00e9viation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-333e2ea6 e-con-full e-flex e-con e-child\" data-id=\"333e2ea6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-116a4570 e-con-full e-flex e-con e-child\" data-id=\"116a4570\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dbf9c2b elementor-widget elementor-widget-image\" data-id=\"4dbf9c2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"60\" height=\"60\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Practice-and-governance-setup.svg\" class=\"attachment-full size-full wp-image-69953\" alt=\"Conseil et mise en \u0153uvre ITSM | mise en place des pratiques et de la gouvernance ITSM\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-279a83c2 elementor-widget elementor-widget-heading\" data-id=\"279a83c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mise en place des pratiques et de la gouvernance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4640241f elementor-align-start  Consulting-link semi-bold  box-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4640241f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">D\u00e9finition des workflows pour les pratiques s\u00e9lectionn\u00e9es<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00f4les et responsabilit\u00e9s (RACI)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cadence des revues de service et structure du pack de reporting<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Matrice de priorisation et mod\u00e8le d\u2019escalade<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f30b4c2 e-con-full e-flex e-con e-child\" data-id=\"7f30b4c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5713be31 elementor-widget elementor-widget-image\" data-id=\"5713be31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"60\" height=\"60\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Tool-configuration-aligned-to-the-model.svg\" class=\"attachment-full size-full wp-image-69954\" alt=\"Conseil et mise en \u0153uvre ITSM | configuration de loutil ITSM align\u00e9e sur le mod\u00e8le op\u00e9rationnel\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1eff80dd elementor-widget elementor-widget-heading\" data-id=\"1eff80dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Configuration des outils align\u00e9e sur le mod\u00e8le<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ad72cbc elementor-align-start  Consulting-link semi-bold  box-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1ad72cbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Structure du portail et du catalogue<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Flux de tickets, formulaires, routage, SLA, validations<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Structure de la base de connaissances et r\u00e8gles de publication<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Fondations du mod\u00e8le CMDB \/ actifs (adapt\u00e9 aux besoins)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-539b7b5b e-con-full e-flex e-con e-child\" data-id=\"539b7b5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6e45289c e-con-full e-flex e-con e-child\" data-id=\"6e45289c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79673a5e elementor-widget elementor-widget-image\" data-id=\"79673a5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"60\" height=\"60\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Automation-and-integrations.svg\" class=\"attachment-full size-full wp-image-70110\" alt=\"Conseil et mise en \u0153uvre ITSM | automatisation et int\u00e9grations ITSM\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f0cc65 elementor-widget elementor-widget-heading\" data-id=\"6f0cc65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Automatisation et int\u00e9grations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c6b361d elementor-align-start  Consulting-link semi-bold  box-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7c6b361d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Automatisation pour l\u2019acheminement, les approbations, les notifications et les t\u00e2ches standard<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Int\u00e9grations avec les outils d\u2019identit\u00e9, de surveillance et de collaboration (selon le p\u00e9rim\u00e8tre)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mod\u00e8les pour le traitement des demandes r\u00e9p\u00e9tables<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4818a5b8 e-con-full e-flex e-con e-child\" data-id=\"4818a5b8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ac65e56 elementor-widget elementor-widget-image\" data-id=\"5ac65e56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"60\" height=\"60\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Adoption-support.svg\" class=\"attachment-full size-full wp-image-70111\" alt=\"Conseil et mise en \u0153uvre ITSM | accompagnement \u00e0 ladoption de lITSM\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e456329 elementor-widget elementor-widget-heading\" data-id=\"5e456329\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Soutien \u00e0 l\u2019adoption<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b751585 elementor-align-start  Consulting-link semi-bold  box-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3b751585\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Plan et supports de formation ([PLACEHOLDER])<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Guides de proc\u00e9dures pour les agents et tableaux de bord pour les gestionnaires ([PLACEHOLDER])<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Kit de communication pour les utilisateurs finaux ([PLACEHOLDER])<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9bbb58f itsm-practice e-flex e-con-boxed e-con e-parent\" data-id=\"9bbb58f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-50cbfe8a e-con-full e-flex e-con e-child\" data-id=\"50cbfe8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-285756c3 semi-bold elementor-widget elementor-widget-heading\" data-id=\"285756c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong>Plateformes ITSM<\/strong> <br>avec lesquelles nous travaillons<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-346d43c6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"346d43c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c2269c3 link-border elementor-widget elementor-widget-text-editor\" data-id=\"7c2269c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNous nous concentrons sur la r\u00e9alit\u00e9 op\u00e9rationnelle : ce que les \u00e9quipes peuvent adopter, <br>ex\u00e9cuter et mesurer.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40017a0d e-con-full e-flex e-con e-child\" data-id=\"40017a0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5bec7b73 e-con-full out-col e-flex e-con e-child\" data-id=\"5bec7b73\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-619a81ad elementor-widget elementor-widget-image\" data-id=\"619a81ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"170\" height=\"25\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/ServiceNow-Logo.svg\" class=\"attachment-large size-large wp-image-67421\" alt=\"Plateforme de gestion des services informatiques ServiceNow\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2967c01a link-border bold elementor-widget elementor-widget-text-editor\" data-id=\"2967c01a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.smcconsulting.be\/fr\/conseil-et-implementation-servicenow-itsm\/\"><b>ServiceNow ITSM<\/b><\/a> pour les environnements d&rsquo;entreprise complexes<br>et l&rsquo;extensibilit\u00e9 avanc\u00e9e<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a60e989 e-con-full out-col-01 e-flex e-con e-child\" data-id=\"a60e989\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cf3b044 elementor-widget elementor-widget-image\" data-id=\"7cf3b044\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"267\" height=\"53\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/HaloITSM-Logo.webp\" class=\"attachment-large size-large wp-image-67422\" alt=\"Plateforme de gestion des services informatiques HaloITSM\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-280bdcd6 link-border bold elementor-widget elementor-widget-text-editor\" data-id=\"280bdcd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-outil-de-gestion-des-services-informatiques\/\"><b>HaloITSM<\/b><\/a> : Une plateforme ITSM riche en fonctionnalit\u00e9s offrant automatisation, reporting et gestion des actifs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78575f73 e-con-full out-col-02 e-flex e-con e-child\" data-id=\"78575f73\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5df547cf elementor-widget elementor-widget-image\" data-id=\"5df547cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"340\" height=\"70\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/freshservice.webp\" class=\"attachment-large size-large wp-image-67960\" alt=\"Plateforme de gestion des services informatiques Freshservice\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/freshservice.webp 340w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/freshservice-300x62.webp 300w\" sizes=\"auto, (max-width: 340px) 100vw, 340px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f10f3f7 link-border bold elementor-widget elementor-widget-text-editor\" data-id=\"3f10f3f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.smcconsulting.be\/fr\/freshworks\/freshservice-itsm\/\"><b>Freshservice<\/b><\/a> : Un outil ITSM robuste ax\u00e9 sur des flux de travail intuitifs et une exp\u00e9rience utilisateur exceptionnelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23700c9 e-flex e-con-boxed e-con e-parent\" data-id=\"23700c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-48c2dfc6 e-con-full e-flex e-con e-child\" data-id=\"48c2dfc6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1af340 semi-bold elementor-widget elementor-widget-heading\" data-id=\"d1af340\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pratiques <strong>ITSM<\/strong> que nous couvrons g\u00e9n\u00e9ralement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27ea9af3 link-border elementor-widget elementor-widget-text-editor\" data-id=\"27ea9af3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous alignons le p\u00e9rim\u00e8tre sur les priorit\u00e9s m\u00e9tier (et non \u00ab tout \u00e0 la fois \u00bb) :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-585d0c8e e-con-full e-flex e-con e-child\" data-id=\"585d0c8e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-15e73ff8 e-con-full e-flex e-con e-child\" data-id=\"15e73ff8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f522be elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"2f522be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"735\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/ITSM-practices-we-typically-cover-img-1024x735.jpg\" class=\"attachment-large size-large wp-image-68018\" alt=\"Conseil et mise en \u0153uvre ITSM | pratiques ITSM couvertes pendant le conseil et la mise en \u0153uvre\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/ITSM-practices-we-typically-cover-img-1024x735.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/ITSM-practices-we-typically-cover-img-300x215.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/ITSM-practices-we-typically-cover-img-768x551.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/ITSM-practices-we-typically-cover-img.jpg 1180w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-502e26ee e-con-full e-flex e-con e-child\" data-id=\"502e26ee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49705973 elementor-align-start  Consulting-link semi-bold  box-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"49705973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gestion des incidents (y compris les incidents majeurs)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gestion des demandes de service<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gestion des changements \/ contr\u00f4le des changements<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gestion des probl\u00e8mes (analyse de tendances + analyse des causes profondes)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gestion des connaissances<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Catalogue de services + portail en libre-service<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Fondamentaux de la CMDB \/ gestion des actifs informatiques<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gestion des niveaux de service (SLA\/OLA, reporting)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4fabda8e itsm-our-itsm e-flex e-con-boxed e-con e-parent\" data-id=\"4fabda8e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1860b7b9 semi-bold elementor-widget elementor-widget-heading\" data-id=\"1860b7b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Cas d'usage <strong>ITSM<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19983417 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"19983417\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36fae636 e-con-full e-flex e-con e-child\" data-id=\"36fae636\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3e19855d e-con-full e-flex e-con e-child\" data-id=\"3e19855d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ae402d7 elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"4ae402d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Workflow-depth-and-governance-icon.svg\" class=\"attachment-full size-full wp-image-63963\" alt=\"profondeur des workflows et gouvernance dans les plateformes ITSM\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Pour les \u00e9quipes informatiques<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78cbceaf elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"78cbceaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42cc897a elementor-align-start  Consulting-link semi-bold  box-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"42cc897a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">G\u00e9rez les incidents avec une priorisation, un routage et des chemins d'escalade plus clairs.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Suivez les actifs et les configurations avec des donn\u00e9es plus fiables (fondations CMDB\/ITAM).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9duisez les risques li\u00e9s aux changements gr\u00e2ce \u00e0 des chemins de changement standard\/normal\/<br>d'urgence et des r\u00e8gles d'approbation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9duisez le travail r\u00e9p\u00e9titif via l'automatisation et les int\u00e9grations (consultez nos capacit\u00e9s d'int\u00e9gration et d'automatisation sans code).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Am\u00e9liorez la visibilit\u00e9 op\u00e9rationnelle en utilisant des tableaux de bord KPI et des routines de r\u00e9vision.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5665cc69 e-con-full e-flex e-con e-child\" data-id=\"5665cc69\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f4f5829 elementor-widget elementor-widget-image\" data-id=\"2f4f5829\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"919\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/For-IT-Teams-Img-1024x919.jpg\" class=\"attachment-large size-large wp-image-68096\" alt=\"Conseil et mise en \u0153uvre ITSM | conseil et mise en \u0153uvre ITSM pour les \u00e9quipes IT\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/For-IT-Teams-Img-1024x919.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/For-IT-Teams-Img-300x269.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/For-IT-Teams-Img-768x690.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/For-IT-Teams-Img.jpg 1527w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cbac115 e-con-full e-flex e-con e-child\" data-id=\"4cbac115\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-647727f8 e-con-full e-flex e-con e-child\" data-id=\"647727f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-718f1a15 elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"718f1a15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/ITAM-and-audit-readiness-Icon.svg\" class=\"attachment-full size-full wp-image-64004\" alt=\"ITAM et pr\u00e9paration aux audits dans les plateformes ITSM\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Pour les employ\u00e9s<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42829cf1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"42829cf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e3913b elementor-align-start  Consulting-link semi-bold  box-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9e3913b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Acc\u00e9dez aux services informatiques via un portail en libre-service structur\u00e9 et un catalogue de services.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Acc\u00e9dez aux services informatiques via un portail en libre-service structur\u00e9 et un catalogue de services.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9solvez les probl\u00e8mes courants gr\u00e2ce \u00e0 une base de connaissances actualis\u00e9e<br>et des articles guid\u00e9s.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Suivez l'\u00e9tat de vos demandes et les communications en un seul endroit, sans avoir \u00e0 relancer le service d'assistance.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ecf77e9 e-con-full e-flex e-con e-child\" data-id=\"2ecf77e9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e8ff9cd elementor-widget elementor-widget-image\" data-id=\"5e8ff9cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1018\" height=\"818\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/For-Employees-Img.jpg\" class=\"attachment-large size-large wp-image-68142\" alt=\"Conseil et mise en \u0153uvre ITSM | conseil et mise en \u0153uvre ITSM pour les employ\u00e9s\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/For-Employees-Img.jpg 1018w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/For-Employees-Img-300x241.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/For-Employees-Img-768x617.jpg 768w\" sizes=\"auto, (max-width: 1018px) 100vw, 1018px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3326a73f e-con-full e-flex e-con e-child\" data-id=\"3326a73f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c15bab3 e-con-full e-flex e-con e-child\" data-id=\"c15bab3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b926ccd elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"1b926ccd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"81\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/For-Business-Leaders.svg\" class=\"attachment-full size-full wp-image-68526\" alt=\"conseil et mise en \u0153uvre ITSM pour les dirigeants\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Pour les dirigeants d'entreprise<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fae9e05 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2fae9e05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31ff914b elementor-align-start  Consulting-link semi-bold  box-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"31ff914b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Suivre les performances informatiques gr\u00e2ce \u00e0 des rapports de niveau de service (SLA\/OLA, \u00e9tat du backlog, tendances).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Suivre les performances informatiques gr\u00e2ce \u00e0 des rapports de niveau de service (SLA\/OLA, \u00e9tat du backlog, tendances).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Aligner les priorit\u00e9s informatiques avec l'impact sur l'entreprise en utilisant des d\u00e9finitions de service et des r\u00e8gles de priorisation.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Soutenir les flux de travail inter-\u00e9quipes gr\u00e2ce \u00e0 une orchestration structur\u00e9e (voir Gestion des flux de travail).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53daed e-con-full e-flex e-con e-child\" data-id=\"53daed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf87e0a elementor-widget elementor-widget-image\" data-id=\"cf87e0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1018\" height=\"821\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/For-Business-Leaders.jpg\" class=\"attachment-full size-full wp-image-68525\" alt=\"Conseil et mise en \u0153uvre ITSM | conseil et mise en \u0153uvre ITSM pour les dirigeants\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/For-Business-Leaders.jpg 1018w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/For-Business-Leaders-300x242.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/For-Business-Leaders-768x619.jpg 768w\" sizes=\"auto, (max-width: 1018px) 100vw, 1018px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e735376 e-flex e-con-boxed e-con e-parent\" data-id=\"e735376\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca4c741 semi-bold elementor-widget elementor-widget-heading\" data-id=\"ca4c741\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">T\u00e9moignages <strong>clients<\/strong> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c65820f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c65820f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c91acf7 e-grid e-con-full e-con e-child\" data-id=\"c91acf7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5f32a31 e-con-full customer-test e-flex e-con e-child\" data-id=\"5f32a31\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c16b52 quote elementor-widget elementor-widget-image\" data-id=\"8c16b52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"56\" height=\"35\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/quote.svg\" class=\"attachment-large size-large wp-image-70890\" alt=\"citation\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f909433 link-border elementor-widget elementor-widget-text-editor\" data-id=\"f909433\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SMC Consulting a parfaitement r\u00e9pondu \u00e0 nos besoins. Ils ont su nous apporter les solutions n\u00e9cessaires tout en respectant les contraintes de temps et de budget. Leur preuve de concept a \u00e9t\u00e9 d\u00e9monstrative de leurs capacit\u00e9s. Le r\u00e9sultat final a \u00e9t\u00e9 un ROI multipli\u00e9 par 3 ! Nous tenons \u00e0 les remercier pour leur travail acharn\u00e9 et leur d\u00e9vouement. Nous sommes heureux de travailler \u00e0 nouveau avec eux.     <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99a14f1 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"99a14f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"62\" height=\"62\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Jean-Pierre-Van-Wayenberge.webp\" class=\"attachment-full size-full wp-image-70888\" alt=\"Conseil et mise en \u0153uvre ITSM | Jean-Pierre Van Wayenberge\" \/><\/figure><div class=\"elementor-image-box-content\"><h5 class=\"elementor-image-box-title\">Jean-Pierre Van Wayenberge<\/h5><p class=\"elementor-image-box-description\">Pr\u00e9sident \u2013 Edge Consulting<br>Vice-pr\u00e9sident ex\u00e9cutif \u2013 Banksys<br>Cr\u00e9ateur du portefeuille \u00e9lectronique Proton<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d2f69a elementor-widget elementor-widget-image\" data-id=\"8d2f69a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"139\" height=\"23\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/reviews.svg\" class=\"attachment-large size-large wp-image-70889\" alt=\"Solutions de gestion de projet Belgique | \u00c9valuation 5 \u00e9toiles Google\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f95724a e-con-full customer-test e-flex e-con e-child\" data-id=\"f95724a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e722833 quote elementor-widget elementor-widget-image\" data-id=\"e722833\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"56\" height=\"35\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/quote.svg\" class=\"attachment-large size-large wp-image-70890\" alt=\"citation\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d8dcf5 link-border elementor-widget elementor-widget-text-editor\" data-id=\"5d8dcf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SMC Consulting a livr\u00e9 dans les d\u00e9lais et a d\u00e9pass\u00e9 les sp\u00e9cifications. Le projet sur lequel ils ont travaill\u00e9 avec nous portait sur la s\u00e9curit\u00e9 des applications. En mettant en place un cadre de s\u00e9curit\u00e9 clair, leur approche de l\u2019aspect s\u00e9curit\u00e9 de notre projet n\u2019a pas frein\u00e9 notre vitesse de d\u00e9veloppement ; au contraire, elle nous a permis d\u2019acc\u00e9l\u00e9rer l\u2019ensemble du processus.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-451730d elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"451730d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"62\" height=\"62\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Stefaan-Vanderheyden.webp\" class=\"attachment-full size-full wp-image-70973\" alt=\"Solutions de gestion de projet Belgique | Conseil et impl\u00e9mentation ITSM Stefaan Vanderheyden\" \/><\/figure><div class=\"elementor-image-box-content\"><h5 class=\"elementor-image-box-title\">Stefaan Vanderheyden<\/h5><p class=\"elementor-image-box-description\">Chef de projet senior \u2013 MLOZ<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e6ba3 elementor-widget elementor-widget-image\" data-id=\"c7e6ba3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"139\" height=\"23\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/reviews.svg\" class=\"attachment-large size-large wp-image-70889\" alt=\"Solutions de gestion de projet Belgique | \u00c9valuation 5 \u00e9toiles Google\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f3f0b2f e-con-full customer-test e-flex e-con e-child\" data-id=\"f3f0b2f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4730834 quote elementor-widget elementor-widget-image\" data-id=\"4730834\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"56\" height=\"35\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/quote.svg\" class=\"attachment-large size-large wp-image-70890\" alt=\"citation\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8303715 link-border elementor-widget elementor-widget-text-editor\" data-id=\"8303715\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Travailler avec SMC Consulting a \u00e9t\u00e9 une exp\u00e9rience agr\u00e9able. De la session d&rsquo;id\u00e9ation jusqu&rsquo;\u00e0 la cl\u00f4ture du projet, l&rsquo;interaction a \u00e9t\u00e9 fluide. Bien que nous ayons eu un objectif \u00e0 atteindre, les exigences \u00e9taient dynamiques et l&rsquo;\u00e9quipe SMC a continu\u00e9 \u00e0 nous accommoder. Ils \u00e9taient tr\u00e8s agiles et c&rsquo;est ce que nous recherchions. En une phrase : ils nous ont aid\u00e9s \u00e0 acc\u00e9l\u00e9rer notre transformation num\u00e9rique.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7609ae6 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"7609ae6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"62\" height=\"62\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Erick-Cuvelier.webp\" class=\"attachment-full size-full wp-image-70972\" alt=\"Solutions de gestion de projet Belgique | Conseil et impl\u00e9mentation ITSM Erick Cuvelier\" \/><\/figure><div class=\"elementor-image-box-content\"><h5 class=\"elementor-image-box-title\">Erick Cuvelier<\/h5><p class=\"elementor-image-box-description\">DSI \u2013 Thalys<br>Membre du conseil d\u2019administration \u2013 Koopol<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ef2c39 elementor-widget elementor-widget-image\" data-id=\"1ef2c39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"139\" height=\"23\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/reviews.svg\" class=\"attachment-large size-large wp-image-70889\" alt=\"Solutions de gestion de projet Belgique | \u00c9valuation 5 \u00e9toiles Google\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7149cf14 itsm-next-step e-flex e-con-boxed e-con e-parent\" data-id=\"7149cf14\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34482489 semi-bold elementor-widget elementor-widget-heading\" data-id=\"34482489\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Pr\u00eat \u00e0 <strong>transformer<\/strong> vos <strong>op\u00e9rations informatiques ?<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f113377 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f113377\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ec616b9 link-border elementor-widget elementor-widget-text-editor\" data-id=\"5ec616b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contactez un consultant ITSM ou r\u00e9servez une d\u00e9monstration ITSM pour commencer.<br><br>Laissez SMC Consulting vous guider dans votre d\u00e9marche ITSM. Notre \u00e9quipe d\u2019experts est l\u00e0 pour vous proposer des<br>solutions sur mesure qui g\u00e9n\u00e8rent des r\u00e9sultats. <br><br>Pour plus d&rsquo;informations et de bonnes pratiques, consultez nos articles sur la gestion des services informatiques (ITSM).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-796c4388 elementor-widget-mobile__width-initial elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"796c4388\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_796c4388\n{\n  display:grid;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_796c4388 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_796c4388 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_796c4388 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_796c4388 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_796c4388\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\" id=\"uc_blox_btn_group_elementor_796c4388_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Contactez-nous<\/div>\n  <\/div>\n<\/a>\n<a class=\"elementor-repeater-item-be9f9e3 \" href=\"#\" id=\"uc_blox_btn_group_elementor_796c4388_item2\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">R\u00e9server une d\u00e9mo<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bbd0fd e-flex e-con-boxed e-con e-parent\" data-id=\"5bbd0fd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d58dd9e semi-bold elementor-widget elementor-widget-heading\" data-id=\"2d58dd9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> <strong>FAQ<\/strong> sur l'ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dccd1ba elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7dccd1ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69483313 itsm-faq-link elementor-widget elementor-widget-accordion\" data-id=\"69483313\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"itsm-our-faq\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1761\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1761\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que comprend une \u00e9valuation ITSM ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1761\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1761\"><p>Nous examinons les donn\u00e9es des tickets, les flux de travail, les r\u00f4les, les r\u00e8gles SLA, la structure du catalogue, les rapports et les indicateurs d\u2019adoption. Vous recevez une feuille de route hi\u00e9rarchis\u00e9e et une base de r\u00e9f\u00e9rence pour vos indicateurs cl\u00e9s de performance (KPI). Commencez via <a href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\"><strong>Contactez-nous.<\/strong><\/a>  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1762\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1762\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quelles pratiques ITSM devrions-nous prioriser en premier ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1762\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1762\"><p>La plupart des \u00e9quipes commencent par la gestion des incidents et des demandes de service, puis ajoutent la gestion des changements et la gestion des connaissances. La priorisation d\u00e9pend du mix de tickets, du profil de risque et des engagements de service. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1763\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1763\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment am\u00e9liorer concr\u00e8tement la performance des SLA ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1763\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1763\"><p>Nous alignons les r\u00e8gles de SLA sur un mod\u00e8le de priorisation clair, am\u00e9liorons la cat\u00e9gorisation et l\u2019orientation, d\u00e9finissons des d\u00e9clencheurs d\u2019escalade et mettons en place une revue op\u00e9rationnelle hebdomadaire \u00e0 l\u2019aide d\u2019un pack de reporting.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1764\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1764\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Pouvez-vous standardiser la saisie des demandes et les approbations ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1764\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1764\"><p>Oui, gr\u00e2ce \u00e0 un catalogue de services, des mod\u00e8les de demande et des workflows d\u2019approbation. Cela am\u00e9liore \u00e9galement la qualit\u00e9 du reporting et r\u00e9duit les relances manuelles. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1765\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1765\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Travaillez-vous avec notre outil existant ou devons-nous changer de plateforme ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1765\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1765\"><p>Nous pouvons optimiser votre configuration actuelle ou accompagner un changement de plateforme. Si vous \u00e9valuez des options, utilisez <a href=\"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-complet\/\"><strong>nos crit\u00e8res d\u2019\u00e9valuation des \u00e9diteurs ITSM<\/strong><\/a> pour structurer d\u2019abord les exigences. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1766\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1766\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quelles plateformes prenez-vous en charge ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1766\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1766\"><p>Nous intervenons sur plusieurs plateformes, notamment <a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-outil-de-gestion-des-services-informatiques\/\"><strong>HaloITSM<\/strong><\/a> et <a href=\"https:\/\/www.smcconsulting.be\/fr\/freshworks\/freshservice-itsm\/\"><strong>Freshservice<\/strong><\/a>, et nous pouvons prendre en charge ServiceNow dans le cadre d\u2019un programme ITSM plus large (voir <a href=\"\/personal\/marie_bernard_smc_consulting\/Documents\/%5BServiceNow%5D\"><strong>ServiceNow ITSM<\/strong><\/a>).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1767\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1767\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Pouvez-vous nous aider avec la CMDB et la port\u00e9e des actifs sans trop compliquer les choses ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1767\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1767\"><p>Oui. Nous commen\u00e7ons par un mod\u00e8le adapt\u00e9 \u00e0 l&rsquo;objectif : ce qui doit \u00eatre suivi, qui en est responsable et comment il reste pr\u00e9cis, puis nous n&rsquo;\u00e9tendons que lorsque la valeur est clairement \u00e9tablie. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1768\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1768\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment assurez-vous l'adoption par les agents et les employ\u00e9s ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1768\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1768\"><p>Nous utilisons une formation bas\u00e9e sur les r\u00f4les, des guides op\u00e9rationnels simples et des routines de gouvernance. Nous ajustons \u00e9galement la conception du catalogue et la gestion des connaissances afin que le libre-service devienne utilisable. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1769\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1769\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Pouvez-vous int\u00e9grer l'ITSM \u00e0 d'autres flux de travail m\u00e9tier ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1769\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1769\"><p>Oui, les int\u00e9grations courantes incluent l&rsquo;identit\u00e9, les outils de collaboration, la surveillance et les flux de travail m\u00e9tier. Consultez <a href=\"https:\/\/www.smcconsulting.be\/fr\/solutions-dintegration-et-dautomatisation-sans-code\/\"><strong>Int\u00e9gration et automatisation sans code<\/strong><\/a> pour les mod\u00e8les d&rsquo;int\u00e9gration. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-17610\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-17610\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Vos consultants sont-ils certifi\u00e9s ITIL v4 ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-17610\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-17610\"><p>Oui, d\u00e9couvrez comment nos <a href=\"https:\/\/www.smcconsulting.be\/fr\/ingenieurs-certifies-itil-v4-de-smc-consulting-conseil-et-mise-en-oeuvre-itsm\/\"><strong>ing\u00e9nieurs certifi\u00e9s ITIL v4 soutiennent le conseil et la mise en \u0153uvre de l&rsquo;ITSM<\/strong><\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>R\u00e9volutionnez vos op\u00e9rations informatiques avec SMC Consulting Conseil et mise en \u0153uvre ITSM pour uneperformance informatique mesurable On attend des \u00e9quipes informatiques modernes qu&rsquo;elles maintiennent la stabilit\u00e9 des services, r\u00e9solvent rapidement les probl\u00e8mes et offrent une visibilit\u00e9 claire tout en soutenant la croissance de l&rsquo;entreprise. SMC Consulting aide les organisations B2B en Belgique (Benelux) et&hellip;<\/p>\n","protected":false},"author":20,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-70733","page","type-page","status-publish","hentry"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":null,"_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":null,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice Support : Optimisez votre ITSM %%page%% %%sep%% %%sitename%%":null,"Freshservice Support":null,"D\u00e9couvrez Freshservice, solution int\u00e9gr\u00e9e pour un support ITSM efficace. 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.elementor-widget-container{padding:27px 15px 22px 25px;background-color:#FFFFFF;border-style:solid;border-width:1px 1px 1px 1px;border-color:#EFF1F6;border-radius:20px 20px 20px 20px;}.elementor-70733 .elementor-element.elementor-element-ad1fe3{width:var( --container-widget-width, 48.5% );max-width:48.5%;--container-widget-width:48.5%;--container-widget-flex-grow:0;}.elementor-70733 .elementor-element.elementor-element-e6daaa7.elementor-position-right .elementor-image-box-img{margin-left:11px;}.elementor-70733 .elementor-element.elementor-element-e6daaa7.elementor-position-left .elementor-image-box-img{margin-right:11px;}.elementor-70733 .elementor-element.elementor-element-e6daaa7.elementor-position-top .elementor-image-box-img{margin-bottom:11px;}.elementor-70733 .elementor-element.elementor-element-e6daaa7 .elementor-image-box-title{margin-bottom:0px;}.elementor-70733 .elementor-element.elementor-element-e6daaa7 .elementor-image-box-wrapper 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img{transition-duration:0.3s;}.elementor-70733 .elementor-element.elementor-element-74047da1 .elementor-image-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.5em;color:#263238;}.elementor-70733 .elementor-element.elementor-element-74047da1 > .elementor-widget-container{padding:27px 15px 22px 25px;background-color:#FFFFFF;border-style:solid;border-width:1px 1px 1px 1px;border-color:#EFF1F6;border-radius:20px 20px 20px 20px;}.elementor-70733 .elementor-element.elementor-element-74047da1{width:var( --container-widget-width, 48.5% );max-width:48.5%;--container-widget-width:48.5%;--container-widget-flex-grow:0;}.elementor-70733 .elementor-element.elementor-element-753a720c.elementor-position-right .elementor-image-box-img{margin-left:11px;}.elementor-70733 .elementor-element.elementor-element-753a720c.elementor-position-left .elementor-image-box-img{margin-right:11px;}.elementor-70733 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Sans-serif;font-size:18px;font-weight:400;line-height:1.5em;color:#263238;}.elementor-70733 .elementor-element.elementor-element-71ace6e2 > .elementor-widget-container{padding:27px 15px 22px 25px;background-color:#FFFFFF;border-style:solid;border-width:1px 1px 1px 1px;border-color:#EFF1F6;border-radius:20px 20px 20px 20px;}.elementor-70733 .elementor-element.elementor-element-71ace6e2{width:var( --container-widget-width, 48.5% );max-width:48.5%;--container-widget-width:48.5%;--container-widget-flex-grow:0;}.elementor-70733 .elementor-element.elementor-element-148c360f.elementor-position-right .elementor-image-box-img{margin-left:11px;}.elementor-70733 .elementor-element.elementor-element-148c360f.elementor-position-left .elementor-image-box-img{margin-right:11px;}.elementor-70733 .elementor-element.elementor-element-148c360f.elementor-position-top .elementor-image-box-img{margin-bottom:11px;}.elementor-70733 .elementor-element.elementor-element-148c360f .elementor-image-box-title{margin-bottom:0px;}.elementor-70733 .elementor-element.elementor-element-148c360f .elementor-image-box-wrapper .elementor-image-box-img{width:15.5%;}.elementor-70733 .elementor-element.elementor-element-148c360f .elementor-image-box-img img{transition-duration:0.3s;}.elementor-70733 .elementor-element.elementor-element-148c360f .elementor-image-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.5em;color:#263238;}.elementor-70733 .elementor-element.elementor-element-148c360f > .elementor-widget-container{padding:27px 15px 22px 25px;background-color:#FFFFFF;border-style:solid;border-width:1px 1px 1px 1px;border-color:#EFF1F6;border-radius:20px 20px 20px 20px;}.elementor-70733 .elementor-element.elementor-element-148c360f{width:var( --container-widget-width, 48.5% );max-width:48.5%;--container-widget-width:48.5%;--container-widget-flex-grow:0;}.elementor-70733 .elementor-element.elementor-element-51d5d208{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:60px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-2c375953{text-align:center;}.elementor-70733 .elementor-element.elementor-element-2c375953 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:500;text-transform:uppercase;line-height:1.3em;color:#002525;}.elementor-70733 .elementor-element.elementor-element-2c375953 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-0575561{--e-image-carousel-slides-to-show:5;}.elementor-70733 .elementor-element.elementor-element-0575561 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.elementor-element.elementor-element-3f9e2a15{text-align:center;}.elementor-70733 .elementor-element.elementor-element-3f9e2a15 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-70733 .elementor-element.elementor-element-3f9e2a15 > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-20d7cc80{text-align:center;font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-70733 .elementor-element.elementor-element-20d7cc80 a{color:#192BC2;}.elementor-70733 .elementor-element.elementor-element-20d7cc80 a:hover, .elementor-70733 .elementor-element.elementor-element-20d7cc80 a:focus{color:#4399A9;}.elementor-70733 .elementor-element.elementor-element-20d7cc80 > .elementor-widget-container{margin:-5px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-232de888{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:30px 30px;--row-gap:30px;--column-gap:30px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:80px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-31009de3{--display:flex;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:1px 1px 1px 1px;--border-top-width:1px;--border-right-width:1px;--border-bottom-width:1px;--border-left-width:1px;border-color:#EFF1F6;--border-color:#EFF1F6;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:35px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-31009de3:not(.elementor-motion-effects-element-type-background), .elementor-70733 .elementor-element.elementor-element-31009de3 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-widget-icon-box.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-primary );}.elementor-widget-icon-box.elementor-view-framed .elementor-icon, .elementor-widget-icon-box.elementor-view-default .elementor-icon{fill:var( --e-global-color-primary );color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-widget-icon-box .elementor-icon-box-title, .elementor-widget-icon-box .elementor-icon-box-title a{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-icon-box .elementor-icon-box-title{color:var( 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a{font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:600;line-height:1.3em;}.elementor-70733 .elementor-element.elementor-element-5109b921:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-70733 .elementor-element.elementor-element-5109b921:has(:focus) .elementor-icon-box-title{color:#000000;}.elementor-70733 .elementor-element.elementor-element-5109b921 .elementor-icon-box-description{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#263238;}.elementor-70733 .elementor-element.elementor-element-5109b921 > .elementor-widget-container{margin:-45px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-54e42fc0{--display:flex;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:1px 1px 1px 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.elementor-icon-box-title, .elementor-70733 .elementor-element.elementor-element-6a6d56f1 .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:600;line-height:1.3em;}.elementor-70733 .elementor-element.elementor-element-6a6d56f1:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-70733 .elementor-element.elementor-element-6a6d56f1:has(:focus) .elementor-icon-box-title{color:#000000;}.elementor-70733 .elementor-element.elementor-element-6a6d56f1 .elementor-icon-box-description{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#263238;}.elementor-70733 .elementor-element.elementor-element-6a6d56f1 > .elementor-widget-container{margin:-45px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-29c3b383{--display:flex;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:1px 1px 1px 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.elementor-element.elementor-element-333e2ea6{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:25px 25px;--row-gap:25px;--column-gap:25px;--margin-top:25px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-116a4570{--display:flex;--width:50%;--justify-content:center;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:1px 1px 1px 1px;--border-top-width:1px;--border-right-width:1px;--border-bottom-width:1px;--border-left-width:1px;border-color:#EFF1F6;--border-color:#EFF1F6;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:30px;--padding-bottom:40px;--padding-left:30px;--padding-right:30px;}.elementor-70733 .elementor-element.elementor-element-116a4570:not(.elementor-motion-effects-element-type-background), .elementor-70733 .elementor-element.elementor-element-116a4570 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-70733 .elementor-element.elementor-element-4dbf9c2b{text-align:start;}.elementor-70733 .elementor-element.elementor-element-4dbf9c2b img, .elementor-70733 .elementor-element.elementor-element-4dbf9c2b svg{width:60px;}.elementor-70733 .elementor-element.elementor-element-4dbf9c2b svg{height:auto;}.elementor-70733 .elementor-element.elementor-element-4dbf9c2b > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 20px 0px;}.elementor-70733 .elementor-element.elementor-element-279a83c2 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:600;line-height:1.3em;color:#000000;}.elementor-70733 .elementor-element.elementor-element-279a83c2 > .elementor-widget-container{margin:0px 0px 5px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-4640241f .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-4640241f .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-4640241f .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-4640241f .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-4640241f .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-4640241f .elementor-icon-list-icon i{color:#4399A9;transition:color 0.3s;}.elementor-70733 .elementor-element.elementor-element-4640241f .elementor-icon-list-icon svg{fill:#4399A9;transition:fill 0.3s;}.elementor-70733 .elementor-element.elementor-element-4640241f{--e-icon-list-icon-size:18px;--e-icon-list-icon-align:left;--e-icon-list-icon-margin:0 calc(var(--e-icon-list-icon-size, 1em) * 0.25) 0 0;--icon-vertical-align:flex-start;--icon-vertical-offset:7px;}.elementor-70733 .elementor-element.elementor-element-4640241f .elementor-icon-list-icon{padding-inline-end:0px;}.elementor-70733 .elementor-element.elementor-element-4640241f .elementor-icon-list-item > .elementor-icon-list-text, .elementor-70733 .elementor-element.elementor-element-4640241f .elementor-icon-list-item > a{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;}.elementor-70733 .elementor-element.elementor-element-4640241f .elementor-icon-list-text{color:#263238;transition:color 0.3s;}.elementor-70733 .elementor-element.elementor-element-4640241f > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-7f30b4c2{--display:flex;--width:50%;--justify-content:center;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:1px 1px 1px 1px;--border-top-width:1px;--border-right-width:1px;--border-bottom-width:1px;--border-left-width:1px;border-color:#EFF1F6;--border-color:#EFF1F6;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:30px;--padding-bottom:40px;--padding-left:30px;--padding-right:30px;}.elementor-70733 .elementor-element.elementor-element-7f30b4c2:not(.elementor-motion-effects-element-type-background), .elementor-70733 .elementor-element.elementor-element-7f30b4c2 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-70733 .elementor-element.elementor-element-5713be31{text-align:start;}.elementor-70733 .elementor-element.elementor-element-5713be31 img, .elementor-70733 .elementor-element.elementor-element-5713be31 svg{width:60px;}.elementor-70733 .elementor-element.elementor-element-5713be31 svg{height:auto;}.elementor-70733 .elementor-element.elementor-element-5713be31 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 20px 0px;}.elementor-70733 .elementor-element.elementor-element-1eff80dd .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:600;line-height:1.3em;color:#000000;}.elementor-70733 .elementor-element.elementor-element-1eff80dd > .elementor-widget-container{margin:0px 0px 5px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-1ad72cbc .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-1ad72cbc .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-1ad72cbc .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-1ad72cbc .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-1ad72cbc .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-1ad72cbc .elementor-icon-list-icon i{color:var( --e-global-color-03b4ea2 );transition:color 0.3s;}.elementor-70733 .elementor-element.elementor-element-1ad72cbc .elementor-icon-list-icon svg{fill:var( --e-global-color-03b4ea2 );transition:fill 0.3s;}.elementor-70733 .elementor-element.elementor-element-1ad72cbc{--e-icon-list-icon-size:18px;--e-icon-list-icon-align:left;--e-icon-list-icon-margin:0 calc(var(--e-icon-list-icon-size, 1em) * 0.25) 0 0;--icon-vertical-align:flex-start;--icon-vertical-offset:7px;}.elementor-70733 .elementor-element.elementor-element-1ad72cbc .elementor-icon-list-icon{padding-inline-end:0px;}.elementor-70733 .elementor-element.elementor-element-1ad72cbc .elementor-icon-list-item > .elementor-icon-list-text, .elementor-70733 .elementor-element.elementor-element-1ad72cbc .elementor-icon-list-item > a{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;}.elementor-70733 .elementor-element.elementor-element-1ad72cbc .elementor-icon-list-text{color:#263238;transition:color 0.3s;}.elementor-70733 .elementor-element.elementor-element-1ad72cbc > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-539b7b5b{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:25px 25px;--row-gap:25px;--column-gap:25px;--margin-top:25px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-6e45289c{--display:flex;--width:50%;--justify-content:center;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:1px 1px 1px 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.elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 20px 0px;}.elementor-70733 .elementor-element.elementor-element-6f0cc65 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:600;line-height:1.3em;color:#000000;}.elementor-70733 .elementor-element.elementor-element-6f0cc65 > .elementor-widget-container{margin:0px 0px 5px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-7c6b361d .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-7c6b361d .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-7c6b361d .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-7c6b361d .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-7c6b361d .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-7c6b361d .elementor-icon-list-icon i{color:var( --e-global-color-03b4ea2 );transition:color 0.3s;}.elementor-70733 .elementor-element.elementor-element-7c6b361d .elementor-icon-list-icon svg{fill:var( --e-global-color-03b4ea2 );transition:fill 0.3s;}.elementor-70733 .elementor-element.elementor-element-7c6b361d{--e-icon-list-icon-size:18px;--e-icon-list-icon-align:left;--e-icon-list-icon-margin:0 calc(var(--e-icon-list-icon-size, 1em) * 0.25) 0 0;--icon-vertical-align:flex-start;--icon-vertical-offset:7px;}.elementor-70733 .elementor-element.elementor-element-7c6b361d .elementor-icon-list-icon{padding-inline-end:0px;}.elementor-70733 .elementor-element.elementor-element-7c6b361d .elementor-icon-list-item > .elementor-icon-list-text, .elementor-70733 .elementor-element.elementor-element-7c6b361d .elementor-icon-list-item > a{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;}.elementor-70733 .elementor-element.elementor-element-7c6b361d .elementor-icon-list-text{color:#263238;transition:color 0.3s;}.elementor-70733 .elementor-element.elementor-element-7c6b361d > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-4818a5b8{--display:flex;--width:50%;--justify-content:center;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:1px 1px 1px 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.elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 20px 0px;}.elementor-70733 .elementor-element.elementor-element-5e456329 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:600;line-height:1.3em;color:#000000;}.elementor-70733 .elementor-element.elementor-element-5e456329 > .elementor-widget-container{margin:0px 0px 5px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-3b751585 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-3b751585 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-3b751585 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-3b751585 .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-3b751585 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-0.5em\/2);}.elementor-70733 .elementor-element.elementor-element-3b751585 .elementor-icon-list-icon i{color:var( --e-global-color-03b4ea2 );transition:color 0.3s;}.elementor-70733 .elementor-element.elementor-element-3b751585 .elementor-icon-list-icon svg{fill:var( --e-global-color-03b4ea2 );transition:fill 0.3s;}.elementor-70733 .elementor-element.elementor-element-3b751585{--e-icon-list-icon-size:18px;--e-icon-list-icon-align:left;--e-icon-list-icon-margin:0 calc(var(--e-icon-list-icon-size, 1em) * 0.25) 0 0;--icon-vertical-align:flex-start;--icon-vertical-offset:7px;}.elementor-70733 .elementor-element.elementor-element-3b751585 .elementor-icon-list-icon{padding-inline-end:0px;}.elementor-70733 .elementor-element.elementor-element-3b751585 .elementor-icon-list-item > .elementor-icon-list-text, .elementor-70733 .elementor-element.elementor-element-3b751585 .elementor-icon-list-item > a{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;}.elementor-70733 .elementor-element.elementor-element-3b751585 .elementor-icon-list-text{color:#263238;transition:color 0.3s;}.elementor-70733 .elementor-element.elementor-element-3b751585 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-9bbb58f{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--padding-top:90px;--padding-bottom:90px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-9bbb58f:not(.elementor-motion-effects-element-type-background), .elementor-70733 .elementor-element.elementor-element-9bbb58f > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#F8FBFD;}.elementor-70733 .elementor-element.elementor-element-50cbfe8a{--display:flex;--width:50%;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:center;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-285756c3{text-align:start;}.elementor-70733 .elementor-element.elementor-element-285756c3 .elementor-heading-title{font-family:\"Outfit\", 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.elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-37997103{--gap:20px 20px;--row-gap:20px;--column-gap:20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-70db6e10{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-70733 .elementor-element.elementor-element-daff731{text-align:center;}.elementor-70733 .elementor-element.elementor-element-daff731 .elementor-heading-title{font-size:26px;line-height:1.3em;}.elementor-70733 .elementor-element.elementor-element-daff731 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-4091b2b9 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-4091b2b9 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-4091b2b9 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-4091b2b9 .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-4091b2b9 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-4091b2b9 .elementor-icon-list-item > .elementor-icon-list-text, .elementor-70733 .elementor-element.elementor-element-4091b2b9 .elementor-icon-list-item > a{font-size:16px;line-height:1.6em;}.elementor-70733 .elementor-element.elementor-element-4091b2b9 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-53694e24{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-16a82b21{--gap:20px 20px;--row-gap:20px;--column-gap:20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-16662611{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-16662611.e-con{--order:99999 \/* order end hack *\/;}.elementor-70733 .elementor-element.elementor-element-3516f93a{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:10px;--padding-left:20px;--padding-right:20px;}.elementor-70733 .elementor-element.elementor-element-4c0ed1ec{text-align:center;}.elementor-70733 .elementor-element.elementor-element-4c0ed1ec .elementor-heading-title{font-size:26px;line-height:1.3em;}.elementor-70733 .elementor-element.elementor-element-4c0ed1ec > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-24a596f{text-align:center;font-size:16px;line-height:1.6em;}.elementor-70733 .elementor-element.elementor-element-24a596f > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-12995dd3 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-12995dd3 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-12995dd3 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-12995dd3 .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-12995dd3 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-12995dd3 .elementor-icon-list-item > .elementor-icon-list-text, .elementor-70733 .elementor-element.elementor-element-12995dd3 .elementor-icon-list-item > a{font-size:16px;line-height:1.6em;}.elementor-70733 .elementor-element.elementor-element-12995dd3 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-b897042{--gap:20px 20px;--row-gap:20px;--column-gap:20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-3e195632{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-70733 .elementor-element.elementor-element-23af7577{text-align:center;}.elementor-70733 .elementor-element.elementor-element-23af7577 .elementor-heading-title{font-size:26px;line-height:1.3em;}.elementor-70733 .elementor-element.elementor-element-23af7577 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-489ffcda{text-align:center;font-size:16px;line-height:1.6em;}.elementor-70733 .elementor-element.elementor-element-489ffcda > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-2d988878 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-2d988878 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-2d988878 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-2d988878 .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-2d988878 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-2d988878 .elementor-icon-list-item > .elementor-icon-list-text, .elementor-70733 .elementor-element.elementor-element-2d988878 .elementor-icon-list-item > a{font-size:16px;line-height:1.6em;}.elementor-70733 .elementor-element.elementor-element-2d988878 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-20f4fbf4{text-align:center;font-size:16px;line-height:1.6em;}.elementor-70733 .elementor-element.elementor-element-20f4fbf4 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-55e06ade{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-4b822db3{--gap:20px 20px;--row-gap:20px;--column-gap:20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-48e1fa37{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-48e1fa37.e-con{--order:99999 \/* order end hack *\/;}.elementor-70733 .elementor-element.elementor-element-14fbfb9f{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:10px;--padding-left:20px;--padding-right:20px;}.elementor-70733 .elementor-element.elementor-element-2e7aa70b{text-align:center;}.elementor-70733 .elementor-element.elementor-element-2e7aa70b .elementor-heading-title{font-size:26px;line-height:1.3em;}.elementor-70733 .elementor-element.elementor-element-2e7aa70b > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-4280d192 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-4280d192 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-4280d192 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-4280d192 .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-4280d192 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-4280d192 .elementor-icon-list-item > .elementor-icon-list-text, .elementor-70733 .elementor-element.elementor-element-4280d192 .elementor-icon-list-item > a{font-size:16px;line-height:1.6em;}.elementor-70733 .elementor-element.elementor-element-4280d192 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-5026a949{--justify-content:center;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:20px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:15px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-70733 .elementor-element.elementor-element-3d8cae46{text-align:center;}.elementor-70733 .elementor-element.elementor-element-3d8cae46 .elementor-heading-title{font-size:18px;line-height:1.5em;}.elementor-70733 .elementor-element.elementor-element-3d8cae46 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-20df1847{--gap:20px 20px;--row-gap:20px;--column-gap:20px;--padding-top:45px;--padding-bottom:60px;--padding-left:20px;--padding-right:20px;}.elementor-70733 .elementor-element.elementor-element-2cc35ac2{--width:100%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-70733 .elementor-element.elementor-element-5f840c9{text-align:center;}.elementor-70733 .elementor-element.elementor-element-5f840c9 .elementor-heading-title{font-size:30px;line-height:1.2em;}.elementor-70733 .elementor-element.elementor-element-5f840c9 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 30px 0px 30px;}.elementor-widget-divider .elementor-divider__text{font-size:var( --e-global-typography-secondary-font-size );}.elementor-70733 .elementor-element.elementor-element-1992002f .elementor-divider{text-align:center;}.elementor-70733 .elementor-element.elementor-element-1992002f .elementor-divider-separator{margin:0 auto;margin-center:0;}.elementor-70733 .elementor-element.elementor-element-1992002f > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 15px 0px;}.elementor-70733 .elementor-element.elementor-element-3dc98371 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-dde5127{--width:100%;}.elementor-70733 .elementor-element.elementor-element-545f46e5{--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-70733 .elementor-element.elementor-element-36e4c1c4{text-align:center;}.elementor-70733 .elementor-element.elementor-element-36e4c1c4 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-70733 .elementor-element.elementor-element-36e4c1c4 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-146acea1 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-146acea1 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-146acea1 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-146acea1 .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-146acea1 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-146acea1 .elementor-icon-list-item > .elementor-icon-list-text, .elementor-70733 .elementor-element.elementor-element-146acea1 .elementor-icon-list-item > a{font-size:16px;line-height:1.3em;}.elementor-70733 .elementor-element.elementor-element-146acea1 > .elementor-widget-container{margin:5px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-4ff64b52{--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-70733 .elementor-element.elementor-element-6e00345{text-align:center;}.elementor-70733 .elementor-element.elementor-element-6e00345 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-70733 .elementor-element.elementor-element-6e00345 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-a0c4e27 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-a0c4e27 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-a0c4e27 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-a0c4e27 .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-a0c4e27 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-a0c4e27 .elementor-icon-list-item > .elementor-icon-list-text, .elementor-70733 .elementor-element.elementor-element-a0c4e27 .elementor-icon-list-item > a{font-size:16px;line-height:1.3em;}.elementor-70733 .elementor-element.elementor-element-a0c4e27 > .elementor-widget-container{margin:5px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-63b3fe91{--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-70733 .elementor-element.elementor-element-d165c4{text-align:center;}.elementor-70733 .elementor-element.elementor-element-d165c4 .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-70733 .elementor-element.elementor-element-d165c4 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-3814869c .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-3814869c .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-3814869c .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-3814869c .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-3814869c .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-3814869c .elementor-icon-list-item > .elementor-icon-list-text, .elementor-70733 .elementor-element.elementor-element-3814869c .elementor-icon-list-item > a{font-size:16px;line-height:1.3em;}.elementor-70733 .elementor-element.elementor-element-3814869c > .elementor-widget-container{margin:5px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-24db6baf{--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-70733 .elementor-element.elementor-element-1340ce5f{text-align:center;}.elementor-70733 .elementor-element.elementor-element-1340ce5f .elementor-heading-title{font-size:20px;line-height:1.3em;}.elementor-70733 .elementor-element.elementor-element-1340ce5f > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-3f11bc1b .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-3f11bc1b .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-3f11bc1b .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(10px\/2);}.elementor-70733 .elementor-element.elementor-element-3f11bc1b .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-3f11bc1b .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-10px\/2);}.elementor-70733 .elementor-element.elementor-element-3f11bc1b .elementor-icon-list-item > .elementor-icon-list-text, .elementor-70733 .elementor-element.elementor-element-3f11bc1b .elementor-icon-list-item > a{font-size:16px;line-height:1.3em;}.elementor-70733 .elementor-element.elementor-element-3f11bc1b > .elementor-widget-container{margin:5px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-70733 .elementor-element.elementor-element-45e54e73{--content-width:100%;--gap:0px 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