{"id":55210,"date":"2025-12-17T06:52:21","date_gmt":"2025-12-17T05:52:21","guid":{"rendered":"https:\/\/www.smcconsulting.be\/servicenow-itsm\/"},"modified":"2026-03-06T09:41:04","modified_gmt":"2026-03-06T08:41:04","slug":"servicenow-itsm","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/fr\/servicenow-itsm\/","title":{"rendered":"ServiceNow ITSM&nbsp;: Plateforme de gestion des services informatiques d\u2019entreprise"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"55210\" class=\"elementor elementor-55210 elementor-55197\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7565742 e-flex e-con-boxed e-con e-parent\" data-id=\"7565742\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0bf0b5c e-con-full e-flex e-con e-child\" data-id=\"0bf0b5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1cfe37 elementor-widget elementor-widget-heading\" data-id=\"c1cfe37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Impl\u00e9mentation et optimisation de ServiceNow ITSM pour les entreprises<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc97680 elementor-widget elementor-widget-text-editor\" data-id=\"fc97680\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><a href=\"https:\/\/www.servicenow.com\/products\/itsm.html\"><u>ServiceNow IT Service Management<\/u><\/a><\/strong> ITSM aide les grandes organisations \u00e0 automatiser les flux de travail, \u00e0 am\u00e9liorer les exp\u00e9riences de service et \u00e0 contr\u00f4ler les op\u00e9rations complexes gr\u00e2ce \u00e0 une plateforme unique. ServiceNow ITSM fournit les bases de la gestion des services informatiques d&rsquo;entreprise, en combinant des <strong><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-are-the-itil-processes\/\">processus align\u00e9s sur ITIL\u00ae 4<\/a><\/strong> standardis\u00e9s, le libre-service, l&rsquo;automatisation et le reporting. En tant que partenaire ServiceNow, SMC Consulting vous aide \u00e0 mettre en \u0153uvre et \u00e0 optimiser ServiceNow ITSM avec une feuille de route claire, une gouvernance solide et une approche ax\u00e9e sur l&rsquo;adoption.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da1839d elementor-widget__width-inherit elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"da1839d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_da1839d\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_da1839d a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_da1839d .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_da1839d .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_da1839d .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_da1839d\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-3efd253 \" href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\" id=\"uc_blox_btn_group_elementor_da1839d_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Parlez \u00e0 un expert ServiceNow ITSM<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0ef7b1 e-con-full e-flex e-con e-child\" data-id=\"e0ef7b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4580d59 elementor-widget elementor-widget-text-editor\" data-id=\"4580d59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPartenaire certifi\u00e9 de\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4be8666 elementor-widget elementor-widget-image\" data-id=\"4be8666\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"22\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-Logo.svg\" class=\"attachment-full size-full wp-image-54510\" alt=\"Logo ServiceNow\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5834d3 e-con-full e-flex e-con e-child\" data-id=\"b5834d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-778155c e-flex e-con-boxed e-con e-parent\" data-id=\"778155c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div 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class=\"elementor-icon-list-text\"><b>SMC Consulting a r\u00e9alis\u00e9 plus de 80 impl\u00e9mentations ITSM<\/b>, aidant les organisations \u00e0 standardiser et \u00e0 am\u00e9liorer leurs op\u00e9rations de service.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-508f1e0 elementor-align-start br elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"508f1e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31\" height=\"31\" viewBox=\"0 0 31 31\" fill=\"none\"><g><g 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11.0997C29.0074 11.1975 28.9341 11.2953 28.8363 11.3197C28.7874 11.3197 28.763 11.3441 28.763 11.3441Z\" fill=\"black\"><\/path><path d=\"M16.1879 18.7028L11.2266 13.7414L13.0107 11.9573L16.1879 15.1345L24.1798 7.14258L25.964 8.92671L16.1879 18.7028Z\" fill=\"white\"><\/path><path d=\"M16.1854 19.1177L10.8086 13.7409L13.0082 11.5413L16.1854 14.7185L24.1773 6.72656L26.377 8.92617L16.1854 19.1177ZM11.664 13.7409L16.1854 18.2623L25.546 8.90173L24.1773 7.53309L16.1854 15.525L13.0082 12.3478L11.664 13.7409Z\" fill=\"white\"><\/path><\/g><defs><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Nous combinons l'expertise de la plateforme avec l'accent mis sur l'adoption, en utilisant le libre-service, l'automatisation et l'IA pour r\u00e9duire la charge de travail manuelle et am\u00e9liorer les d\u00e9lais de r\u00e9solution.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40dbb5c elementor-align-start br elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"40dbb5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31\" height=\"31\" viewBox=\"0 0 31 31\" fill=\"none\"><g><g opacity=\"0.4\"><path d=\"M11.6091 31.0169C18.0206 31.0169 23.2181 25.8194 23.2181 19.4079C23.2181 12.9964 18.0206 7.79883 11.6091 7.79883C5.19755 7.79883 0 12.9964 0 19.4079C0 25.8194 5.19755 31.0169 11.6091 31.0169Z\" fill=\"white\"><\/path><path d=\"M11.8965 30.7971C18.308 30.7609 23.4762 25.5339 23.4399 19.1224C23.4037 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11.5413L16.1854 14.7185L24.1773 6.72656L26.377 8.92617L16.1854 19.1177ZM11.664 13.7409L16.1854 18.2623L25.546 8.90173L24.1773 7.53309L16.1854 15.525L13.0082 12.3478L11.664 13.7409Z\" fill=\"white\"><\/path><\/g><defs><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Nous apportons plus de 25 ans d\u2019<a href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-gestion-des-services-informatiques\/\">exp\u00e9rience en gestion des services informatiques<\/a><\/b>, en Belgique, en France et au Luxembourg.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4ebb4d e-con-full e-flex e-con e-child\" data-id=\"d4ebb4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-48d51ca e-con-full e-flex e-con e-child\" data-id=\"48d51ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-081e878 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"081e878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1118\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/man-working-html-computer.jpg\" class=\"attachment-full size-full wp-image-55401\" alt=\"Professionnel de l&#039;informatique travaillant sur un ordinateur, symbolisant les flux de travail de la plateforme ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/man-working-html-computer.jpg 1000w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/man-working-html-computer-268x300.jpg 268w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/man-working-html-computer-916x1024.jpg 916w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/man-working-html-computer-768x859.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f4e613 e-con-full e-flex e-con e-child\" data-id=\"4f4e613\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-744cd5d elementor-widget elementor-widget-heading\" data-id=\"744cd5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu\u2019est-ce que ServiceNow ITSM ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-682dea8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"682dea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15ec7ce elementor-widget elementor-widget-text-editor\" data-id=\"15ec7ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ServiceNow ITSM fournit un ensemble d\u2019applications cloud qui g\u00e8rent le cycle de vie complet des services IT&nbsp;: des demandes et incidents des utilisateurs, en passant par la gestion des probl\u00e8mes et des changements, jusqu\u2019\u00e0 la gestion de la configuration et l\u2019am\u00e9lioration continue. Il centralise le travail sur une seule plateforme afin que vos \u00e9quipes n\u2019aient plus \u00e0 basculer entre des outils et des feuilles de calcul d\u00e9connect\u00e9s. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80b091a elementor-widget elementor-widget-heading\" data-id=\"80b091a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Avec ServiceNow ITSM, vous pouvez&nbsp;:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dac559 elementor-align-start br elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8dac559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31\" height=\"31\" viewBox=\"0 0 31 31\" fill=\"none\"><g><g opacity=\"0.4\"><path d=\"M11.6091 31.0169C18.0206 31.0169 23.2181 25.8194 23.2181 19.4079C23.2181 12.9964 18.0206 7.79883 11.6091 7.79883C5.19755 7.79883 0 12.9964 0 19.4079C0 25.8194 5.19755 31.0169 11.6091 31.0169Z\" fill=\"white\"><\/path><path d=\"M11.8965 30.7971C18.308 30.7609 23.4762 25.5339 23.4399 19.1224C23.4037 12.7109 18.1768 7.54274 11.7653 7.57896C5.3538 7.61517 0.185609 12.8421 0.221826 19.2536C0.258043 25.6651 5.48496 30.8333 11.8965 30.7971Z\" fill=\"#FAFDF7\"><\/path><path d=\"M12.184 30.5742C18.5949 30.4992 23.7312 25.2414 23.6562 18.8306C23.5813 12.4197 18.3235 7.28345 11.9126 7.35841C5.50172 7.43337 0.365457 12.6912 0.44042 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class=\"elementor-icon-list-text\">Standardiser les processus de gestion des incidents, des demandes, des probl\u00e8mes et des changements<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31\" height=\"31\" viewBox=\"0 0 31 31\" fill=\"none\"><g><g opacity=\"0.4\"><path d=\"M11.6091 31.0169C18.0206 31.0169 23.2181 25.8194 23.2181 19.4079C23.2181 12.9964 18.0206 7.79883 11.6091 7.79883C5.19755 7.79883 0 12.9964 0 19.4079C0 25.8194 5.19755 31.0169 11.6091 31.0169Z\" fill=\"white\"><\/path><path d=\"M11.8965 30.7971C18.308 30.7609 23.4762 25.5339 23.4399 19.1224C23.4037 12.7109 18.1768 7.54274 11.7653 7.57896C5.3538 7.61517 0.185609 12.8421 0.221826 19.2536C0.258043 25.6651 5.48496 30.8333 11.8965 30.7971Z\" fill=\"#FAFDF7\"><\/path><path d=\"M12.184 30.5742C18.5949 30.4992 23.7312 25.2414 23.6562 18.8306C23.5813 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fill=\"white\"><\/path><\/g><defs><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Exposer un catalogue de services et un portail self-service \u00e0 vos utilisateurs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31\" height=\"31\" viewBox=\"0 0 31 31\" fill=\"none\"><g><g opacity=\"0.4\"><path d=\"M11.6091 31.0169C18.0206 31.0169 23.2181 25.8194 23.2181 19.4079C23.2181 12.9964 18.0206 7.79883 11.6091 7.79883C5.19755 7.79883 0 12.9964 0 19.4079C0 25.8194 5.19755 31.0169 11.6091 31.0169Z\" fill=\"white\"><\/path><path d=\"M11.8965 30.7971C18.308 30.7609 23.4762 25.5339 23.4399 19.1224C23.4037 12.7109 18.1768 7.54274 11.7653 7.57896C5.3538 7.61517 0.185609 12.8421 0.221826 19.2536C0.258043 25.6651 5.48496 30.8333 11.8965 30.7971Z\" fill=\"#FAFDF7\"><\/path><path 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fill=\"white\"><\/path><\/g><defs><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Maintenir une CMDB qui mappe les actifs et les services pour une meilleure analyse d\u2019impact<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31\" height=\"31\" viewBox=\"0 0 31 31\" fill=\"none\"><g><g opacity=\"0.4\"><path d=\"M11.6091 31.0169C18.0206 31.0169 23.2181 25.8194 23.2181 19.4079C23.2181 12.9964 18.0206 7.79883 11.6091 7.79883C5.19755 7.79883 0 12.9964 0 19.4079C0 25.8194 5.19755 31.0169 11.6091 31.0169Z\" fill=\"white\"><\/path><path d=\"M11.8965 30.7971C18.308 30.7609 23.4762 25.5339 23.4399 19.1224C23.4037 12.7109 18.1768 7.54274 11.7653 7.57896C5.3538 7.61517 0.185609 12.8421 0.221826 19.2536C0.258043 25.6651 5.48496 30.8333 11.8965 30.7971Z\" 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6.72656L26.377 8.92617L16.1854 19.1177ZM11.664 13.7409L16.1854 18.2623L25.546 8.90173L24.1773 7.53309L16.1854 15.525L13.0082 12.3478L11.664 13.7409Z\" fill=\"white\"><\/path><\/g><defs><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Utiliser l\u2019automatisation et l\u2019IA pour acheminer le travail, r\u00e9pondre \u00e0 des questions simples et pr\u00e9venir les probl\u00e8mes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31\" height=\"31\" viewBox=\"0 0 31 31\" fill=\"none\"><g><g opacity=\"0.4\"><path d=\"M11.6091 31.0169C18.0206 31.0169 23.2181 25.8194 23.2181 19.4079C23.2181 12.9964 18.0206 7.79883 11.6091 7.79883C5.19755 7.79883 0 12.9964 0 19.4079C0 25.8194 5.19755 31.0169 11.6091 31.0169Z\" fill=\"white\"><\/path><path d=\"M11.8965 30.7971C18.308 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12.416C30.453 18.9415 25.1251 24.2694 18.5996 24.2694ZM18.5996 1.0513C12.3429 1.0513 7.2349 6.15929 7.2349 12.416C7.2349 18.6726 12.3429 23.7806 18.5996 23.7806C24.8562 23.7806 29.9642 18.6726 29.9642 12.416C29.9642 6.13485 24.8562 1.0513 18.5996 1.0513Z\" fill=\"white\"><\/path><path d=\"M17.3983 25.3972C11.8749 25.3972 7.01128 21.4868 5.86259 16.0855C5.83815 15.9878 5.91147 15.89 6.00923 15.8656C6.10699 15.8411 6.20475 15.9145 6.22919 16.0122C7.35344 21.2424 12.0459 25.0551 17.3983 25.0551C18.6203 25.0551 19.7935 24.8595 20.9421 24.4929C21.0399 24.4685 21.1377 24.5174 21.1621 24.6151C21.1865 24.7129 21.1377 24.8107 21.0399 24.8351C19.8912 25.2017 18.6448 25.3972 17.3983 25.3972ZM25.1703 22.4155C25.1214 22.4155 25.0725 22.3911 25.0236 22.3666C24.9503 22.2933 24.9503 22.1711 25.0481 22.0978C27.4432 19.9226 28.8363 16.8432 28.8363 13.6171V13.5682C28.8363 13.4704 28.9096 13.3727 29.0074 13.3727C29.1051 13.3727 29.1785 13.446 29.2029 13.5438V13.5926C29.2029 16.9165 27.7854 20.1182 25.3169 22.3666C25.268 22.4155 25.2192 22.4155 25.1703 22.4155ZM5.78927 13.8126C5.69151 13.8126 5.59375 13.7393 5.59375 13.6415V13.6171C5.59375 10.2932 7.01128 7.11601 9.47973 4.86752C9.55305 4.7942 9.67525 4.79419 9.74857 4.89196C9.82189 4.96528 9.82189 5.08748 9.72413 5.1608C7.329 7.33597 5.96035 10.4154 5.96035 13.6415C5.98479 13.7148 5.88703 13.8126 5.78927 13.8126ZM28.763 11.3441C28.6897 11.3441 28.5919 11.2953 28.5919 11.1975C27.4677 5.96732 22.7752 2.1791 17.4228 2.1791C16.2008 2.1791 15.0032 2.37462 13.8545 2.74123C13.7568 2.76567 13.659 2.71679 13.6345 2.61902C13.6101 2.52126 13.659 2.4235 13.7568 2.39906C14.9299 2.00802 16.1763 1.8125 17.4472 1.8125C22.9707 1.8125 27.8098 5.72292 28.9829 11.0997C29.0074 11.1975 28.9341 11.2953 28.8363 11.3197C28.7874 11.3197 28.763 11.3441 28.763 11.3441Z\" fill=\"black\"><\/path><path d=\"M16.1879 18.7028L11.2266 13.7414L13.0107 11.9573L16.1879 15.1345L24.1798 7.14258L25.964 8.92671L16.1879 18.7028Z\" fill=\"white\"><\/path><path d=\"M16.1854 19.1177L10.8086 13.7409L13.0082 11.5413L16.1854 14.7185L24.1773 6.72656L26.377 8.92617L16.1854 19.1177ZM11.664 13.7409L16.1854 18.2623L25.546 8.90173L24.1773 7.53309L16.1854 15.525L13.0082 12.3478L11.664 13.7409Z\" fill=\"white\"><\/path><\/g><defs><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mesurer les performances avec des tableaux de bord et des indicateurs cl\u00e9s de performance (KPI) dans toutes les \u00e9quipes et tous les services<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c838a1 e-flex e-con-boxed e-con e-parent\" data-id=\"0c838a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1eb9a0f e-flex e-con-boxed e-con e-child\" data-id=\"1eb9a0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-086eeb9 elementor-widget__width-initial semi-bold elementor-widget elementor-widget-heading\" data-id=\"086eeb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ils nous ont <strong>fait confiance<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20ac436 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"20ac436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f758a5b e-con-full e-flex e-con e-child\" data-id=\"f758a5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f15f41e e-flex e-con-boxed e-con e-child\" data-id=\"f15f41e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f65d96 elementor-widget elementor-widget-image\" data-id=\"9f65d96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"245\" height=\"58\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Icon-01@2x.webp\" class=\"attachment-large size-large wp-image-30588\" alt=\"Proximus\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-169a35a e-flex e-con-boxed e-con e-child\" data-id=\"169a35a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da8219b elementor-widget elementor-widget-image\" data-id=\"da8219b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"184\" height=\"58\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Icon-02@2x.webp\" class=\"attachment-large size-large wp-image-30589\" alt=\"Lineas\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2778fd0 e-flex e-con-boxed e-con e-child\" data-id=\"2778fd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89aef46 elementor-widget elementor-widget-image\" data-id=\"89aef46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"183\" height=\"77\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Icon-03@2x.webp\" class=\"attachment-large size-large wp-image-30590\" alt=\"A\u00e9roport de Bruxelles\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-570619d e-flex e-con-boxed e-con e-child\" data-id=\"570619d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-482456f elementor-widget elementor-widget-image\" data-id=\"482456f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"117\" height=\"89\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Icon-04@2x.webp\" class=\"attachment-large size-large wp-image-30591\" alt=\"KBC\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a8dc92 e-flex e-con-boxed e-con e-child\" data-id=\"4a8dc92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff7173d elementor-widget elementor-widget-image\" data-id=\"ff7173d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"235\" height=\"63\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Icon-05@2x.webp\" class=\"attachment-large size-large wp-image-30592\" alt=\"ING\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8557505 e-flex e-con-boxed e-con e-child\" data-id=\"8557505\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dcecda elementor-widget elementor-widget-image\" data-id=\"9dcecda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"145\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Icon-06@2x.webp\" class=\"attachment-large size-large wp-image-30593\" alt=\"CPH\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4441402 e-flex e-con-boxed e-con e-child\" data-id=\"4441402\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d3765b elementor-widget elementor-widget-image\" data-id=\"4d3765b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"248\" height=\"70\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Icon-07@2x.webp\" class=\"attachment-large size-large wp-image-30594\" alt=\"DKV\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-248b0ab e-con-full e-flex e-con e-child\" data-id=\"248b0ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b0f2df4 e-flex e-con-boxed e-con e-child\" data-id=\"b0f2df4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be03e65 elementor-widget elementor-widget-image\" data-id=\"be03e65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"175\" height=\"73\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Icon-08@2x.webp\" class=\"attachment-large size-large wp-image-30595\" alt=\"Lotto\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ebe1a9 e-flex e-con-boxed e-con e-child\" data-id=\"3ebe1a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1ea692 elementor-widget elementor-widget-image\" data-id=\"f1ea692\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"210\" height=\"68\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Icon-09@2x.webp\" class=\"attachment-large size-large wp-image-30596\" alt=\"Crelan\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f8b870 e-flex e-con-boxed e-con e-child\" data-id=\"2f8b870\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a98482 elementor-widget elementor-widget-image\" data-id=\"4a98482\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"199\" height=\"73\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Icon-10@2x.webp\" class=\"attachment-large size-large wp-image-30597\" alt=\"Belfius\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bdcd8dc e-flex e-con-boxed e-con e-child\" data-id=\"bdcd8dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16a99fb elementor-widget elementor-widget-image\" data-id=\"16a99fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"62\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Icon-11@2x.webp\" class=\"attachment-large size-large wp-image-30598\" alt=\"ALD Automotive\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8910646 e-flex e-con-boxed e-con e-child\" data-id=\"8910646\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e11f372 elementor-widget elementor-widget-image\" data-id=\"e11f372\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"213\" height=\"79\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Icon-12@2x.webp\" class=\"attachment-large size-large wp-image-30599\" alt=\"Mercy Corps\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa2b953 e-flex e-con-boxed e-con e-child\" data-id=\"fa2b953\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3414bfc elementor-widget elementor-widget-image\" data-id=\"3414bfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"188\" height=\"105\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Icon-13@2x.webp\" class=\"attachment-large size-large wp-image-30600\" alt=\"BNP Paribas Fortis\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-075aa39 e-flex e-con-boxed e-con e-child\" data-id=\"075aa39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e17b55 elementor-widget elementor-widget-image\" data-id=\"1e17b55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"99\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Icon-14@2x.webp\" class=\"attachment-large size-large wp-image-30601\" alt=\"AXA\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2ae125 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f2ae125\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-300457e e-flex e-con-boxed e-con e-parent\" data-id=\"300457e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a4cd779 e-con-full e-flex e-con e-child\" data-id=\"a4cd779\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0493e60 e-con-full e-flex e-con e-child\" data-id=\"0493e60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-311f681 elementor-widget elementor-widget-heading\" data-id=\"311f681\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ServiceNow ITSM avec SMC Consulting<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0a68e8 elementor-widget elementor-widget-text-editor\" data-id=\"e0a68e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Choisir ServiceNow n\u2019est que la premi\u00e8re \u00e9tape. Pour obtenir une r\u00e9elle valeur ajout\u00e9e, vous avez besoin de processus clairs, d\u2019une conception pragmatique et d\u2019un d\u00e9ploiement que les gens adoptent r\u00e9ellement.  Notre prestation est assur\u00e9e par des <strong><a href=\"https:\/\/www.smcconsulting.be\/fr\/ingenieurs-certifies-itil-v4-de-smc-consulting-conseil-et-mise-en-oeuvre-itsm\/\">ing\u00e9nieurs certifi\u00e9s ITIL v4<\/a><\/strong> afin de standardiser les flux de travail, la gouvernance et les indicateurs cl\u00e9s de performance avant (et pendant) la configuration de ServiceNow.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82ee3e4 elementor-widget elementor-widget-heading\" data-id=\"82ee3e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SMC consulting apporte :<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71cb54b elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"71cb54b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Deep-ITSM-expertise.svg\" class=\"attachment-full size-full wp-image-55530\" alt=\"Ic\u00f4ne repr\u00e9sentant une expertise approfondie en gestion des services informatiques\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Une expertise ITSM approfondie <\/h3><p class=\"elementor-image-box-description\">Nous vivons et respirons la gestion des services informatiques (<a href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-gestion-des-services-informatiques\/\">ITSM<\/a>) et la gestion de la configuration, avec un contenu et des cadres ax\u00e9s sur ITIL\u00ae 4, les meilleures pratiques <a href=\"https:\/\/www.smcconsulting.be\/fr\/construire-une-cmdb-en-30-jours-methode-modeles-csv-et-erreurs-a-eviter-3\/\"><u>CMDB<\/u><\/a> et l\u2019automatisation.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2f7a14 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"d2f7a14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Platform-agnostic-experience.svg\" class=\"attachment-full size-full wp-image-55529\" alt=\"Ic\u00f4ne illustrant une exp\u00e9rience de conseil ITSM ind\u00e9pendante de la plateforme\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Une exp\u00e9rience ind\u00e9pendante de la plateforme <\/h3><p class=\"elementor-image-box-description\">Nous mettons en \u0153uvre et comparons plusieurs plateformes ITSM (<a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-outil-de-gestion-des-services-informatiques\/\"><strong><u>HaloITSM<\/u><\/strong><\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/freshworks\/freshservice-itsm\/\"><strong><u>Freshservice ITSM<\/u><\/strong><\/a>, ServiceNow) et vous aidons \u00e0 choisir ce qui convient \u00e0 votre contexte et \u00e0 votre budget.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c3db4e elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"6c3db4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Integration-workflow-mindset.svg\" class=\"attachment-full size-full wp-image-55527\" alt=\"Ic\u00f4ne d&#039;\u00e9tat d&#039;esprit d&#039;automatisation et d&#039;int\u00e9gration pour les solutions ServiceNow ITSM\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Int\u00e9gration et \u00e9tat d\u2019esprit ax\u00e9 sur les flux de travail<\/h3><p class=\"elementor-image-box-description\">Nous sommes sp\u00e9cialis\u00e9s dans l\u2019automatisation des flux de travail et l\u2019int\u00e9gration avec Microsoft 365, les outils de collaboration, la t\u00e9l\u00e9phonie et les plateformes d\u2019automatisation.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-040076b elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"040076b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Local-delivery.svg\" class=\"attachment-full size-full wp-image-55528\" alt=\"Ic\u00f4ne montrant la prestation locale de ServiceNow ITSM en Belgique, en France et au Luxembourg\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Pr\u00e9sence locale<\/h3><p class=\"elementor-image-box-description\">Nous soutenons les organisations en Belgique, en France et au Luxembourg, avec une solide compr\u00e9hension des r\u00e9glementations locales et des contraintes d\u2019approvisionnement.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8edb50 e-con-full e-flex e-con e-child\" data-id=\"a8edb50\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abd0bd4 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"abd0bd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1295\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-with-SMC-Consulting.jpg\" class=\"attachment-full size-full wp-image-55526\" alt=\"Diagramme repr\u00e9sentant l&#039;approche de mise en \u0153uvre de ServiceNow ITSM de SMC Consulting\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-with-SMC-Consulting.jpg 1000w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-with-SMC-Consulting-232x300.jpg 232w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-with-SMC-Consulting-791x1024.jpg 791w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-with-SMC-Consulting-768x995.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88d183f e-con-full e-flex e-con e-child\" data-id=\"88d183f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7529aa elementor-widget elementor-widget-text-editor\" data-id=\"c7529aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Notre r\u00f4le est de vous aider \u00e0 faire de ServiceNow ITSM une base stable et \u00e9volutive pour votre organisation informatique.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-90c4629 e-flex e-con-boxed e-con e-parent\" data-id=\"90c4629\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-58afa1b e-con-full e-flex e-con e-child\" data-id=\"58afa1b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de247c2 elementor-widget elementor-widget-heading\" data-id=\"de247c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les principales fonctionnalit\u00e9s ServiceNow ITSM sur lesquelles nous nous concentrons<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5abdd13 e-con-full e-flex e-con e-child\" data-id=\"5abdd13\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e270750 e-con-full e-flex e-con e-child\" data-id=\"e270750\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66b1c3f elementor-widget elementor-widget-heading\" data-id=\"66b1c3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gestion des incidents et des demandes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0147d43 elementor-widget elementor-widget-text-editor\" data-id=\"0147d43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCentralisez tous les probl\u00e8mes informatiques et demandes de service dans un espace de travail unique. ServiceNow ITSM vous permet de : \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2748b02 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2748b02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Saisir les incidents et les demandes via le portail, l\u2019e-mail, le chat et les int\u00e9grations<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">D\u00e9finir les priorit\u00e9s et acheminer automatiquement en fonction de l\u2019impact, de l\u2019urgence et des comp\u00e9tences<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Suivre les SLA et les chemins d\u2019escalade pour \u00e9viter les violations<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Utiliser les suggestions de l\u2019IA et les connaissances pour acc\u00e9l\u00e9rer la r\u00e9solution<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1123264 e-con-full e-flex e-con e-child\" data-id=\"1123264\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b161bc elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"8b161bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1110\" height=\"632\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Incident-Request-Management.jpg\" class=\"attachment-full size-full wp-image-55531\" alt=\"Interface du tableau de bord de gestion des incidents et des demandes dans ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Incident-Request-Management.jpg 1110w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Incident-Request-Management-300x171.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Incident-Request-Management-1024x583.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Incident-Request-Management-768x437.jpg 768w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-93865ec e-con-full e-flex e-con e-child\" data-id=\"93865ec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ab59199 e-con-full e-flex e-con e-child\" data-id=\"ab59199\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8aedca5 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"8aedca5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1110\" height=\"530\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Problem-Change-Management.jpg\" class=\"attachment-full size-full wp-image-55532\" alt=\"Exemple de flux de travail de gestion des probl\u00e8mes et des changements de ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Problem-Change-Management.jpg 1110w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Problem-Change-Management-300x143.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Problem-Change-Management-1024x489.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Problem-Change-Management-768x367.jpg 768w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7fb4d0 e-con-full e-flex e-con e-child\" data-id=\"a7fb4d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e264c7a elementor-widget elementor-widget-heading\" data-id=\"e264c7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gestion des probl\u00e8mes et des changements<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b12edbe elementor-widget elementor-widget-text-editor\" data-id=\"b12edbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIdentifier les causes profondes et contr\u00f4ler les changements gr\u00e2ce \u00e0 des flux de travail structur\u00e9s :\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6840e07 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6840e07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Enqu\u00eates sur les probl\u00e8mes li\u00e9es aux incidents connexes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Suivi des erreurs connues et des solutions de contournement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00c9valuations des risques et approbations pour les changements standard, normaux et d\u2019urgence<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Piste d\u2019audit compl\u00e8te pour la conformit\u00e9 et la gouvernance<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66108c8 e-con-full e-flex e-con e-child\" data-id=\"66108c8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0065011 e-con-full e-flex e-con e-child\" data-id=\"0065011\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b75021 elementor-widget elementor-widget-heading\" data-id=\"6b75021\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Catalogue de services et portail en libre-service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1a24d7 elementor-widget elementor-widget-text-editor\" data-id=\"d1a24d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLe portail de ServiceNow offre aux utilisateurs un moyen moderne de demander des services et de suivre leur progression :\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfbfd0e elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"cfbfd0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Formulaires guid\u00e9s et mod\u00e8les de demandes pour les services courants (acc\u00e8s, mat\u00e9riel, applications, int\u00e9gration, etc.)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Approbations automatis\u00e9es et affectation des t\u00e2ches<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mises \u00e0 jour de statut et notifications sans avoir \u00e0 appeler le service d\u2019assistance<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-351d24e e-con-full e-flex e-con e-child\" data-id=\"351d24e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95770e5 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"95770e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1110\" height=\"544\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Service-Catalogue-Self-Service-Portal.jpg\" class=\"attachment-full size-full wp-image-55533\" alt=\"Interface du portail libre-service ServiceNow pour les demandes et les catalogues de services informatiques\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Service-Catalogue-Self-Service-Portal.jpg 1110w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Service-Catalogue-Self-Service-Portal-300x147.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Service-Catalogue-Self-Service-Portal-1024x502.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Service-Catalogue-Self-Service-Portal-768x376.jpg 768w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b26372 e-con-full e-flex e-con e-child\" data-id=\"1b26372\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-43b838f e-con-full e-flex e-con e-child\" data-id=\"43b838f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2adcf6e elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"2adcf6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"555\" height=\"450\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/CMDB-IT-Asset-Management.webp\" class=\"attachment-full size-full wp-image-55534\" alt=\"Visualisation de la CMDB et de la gestion des actifs informatiques dans ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/CMDB-IT-Asset-Management.webp 555w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/CMDB-IT-Asset-Management-300x243.jpg 300w\" sizes=\"auto, (max-width: 555px) 100vw, 555px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-756ddff e-con-full e-flex e-con e-child\" data-id=\"756ddff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1328d8 elementor-widget elementor-widget-heading\" data-id=\"b1328d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">CMDB et gestion des actifs informatiques<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fee9b67 elementor-widget elementor-widget-text-editor\" data-id=\"fee9b67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa CMDB dans ServiceNow mappe vos \u00e9l\u00e9ments de configuration (CI), vos actifs et vos services afin que vous puissiez comprendre l\u2019impact, les d\u00e9pendances et les risques.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b58b708 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b58b708\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Enregistrer le mat\u00e9riel, les logiciels, les ressources cloud et les services commerciaux<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mapper les relations entre les applications, l\u2019infrastructure et les processus commerciaux<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Prendre en charge l\u2019analyse d\u2019impact avant les changements et l\u2019analyse plus rapide des causes profondes pendant les incidents<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">S\u2019int\u00e9grer aux outils de d\u00e9couverte et d\u2019inventaire pour obtenir des donn\u00e9es pr\u00e9cises et \u00e0 jour<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acca85a elementor-widget elementor-widget-text-editor\" data-id=\"acca85a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPour une formation plus approfondie sur la conception de la CMDB, consultez nos <a href=\"https:\/\/www.smcconsulting.be\/fr\/construire-une-cmdb-en-30-jours-methode-modeles-csv-et-erreurs-a-eviter-3\/\"><u>bonnes pratiques CMDB<\/u><\/a>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e40938 e-con-full e-flex e-con e-child\" data-id=\"2e40938\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-056a8c7 e-con-full e-flex e-con e-child\" data-id=\"056a8c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82cc8b5 elementor-widget elementor-widget-heading\" data-id=\"82cc8b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gestion des connaissances et agent virtuel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6730cfc elementor-widget elementor-widget-text-editor\" data-id=\"6730cfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAidez les utilisateurs et les agents gr\u00e2ce \u00e0 une base de connaissances structur\u00e9e et consultable :\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97c438e elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"97c438e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Articles de la base de connaissances int\u00e9gr\u00e9s directement dans le portail et l\u2019espace de travail de l\u2019agent<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9utilisation des solutions et des contournements au lieu de les r\u00e9inventer \u00e0 chaque fois<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Agent virtuel et recherche IA pour \u00e9viter les questions r\u00e9p\u00e9titives et les tickets de niveau 1<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4fe3e5 e-con-full e-flex e-con e-child\" data-id=\"e4fe3e5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-844a987 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"844a987\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1110\" height=\"544\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Knowledge-Management-Virtual-Agent.webp\" class=\"attachment-full size-full wp-image-55535\" alt=\"Agent virtuel ServiceNow et interface de gestion des connaissances\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74795d8 e-flex e-con-boxed e-con e-parent\" data-id=\"74795d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3a04e2e e-con-full e-flex e-con e-child\" data-id=\"3a04e2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-019d8ce elementor-widget elementor-widget-heading\" data-id=\"019d8ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Int\u00e9gration et automatisation sur <br>la plateforme ServiceNow<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc12050 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fc12050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9514645 elementor-widget elementor-widget-text-editor\" data-id=\"9514645\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ServiceNow ITSM devient encore plus puissant lorsqu&rsquo;il est connect\u00e9 \u00e0 vos syst\u00e8mes existants. <br>Voici quelques int\u00e9grations typiques que nous vous aidons \u00e0 concevoir et \u00e0 mettre en \u0153uvre :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17a902f e-con-full e-flex e-con e-child\" data-id=\"17a902f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-eae156d e-con-full e-flex e-con e-child\" data-id=\"eae156d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7c9ca9 elementor-flip-box--direction-left card-btn elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"b7c9ca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"158\" height=\"158\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Integration-Automation-on-the-ServiceNow-Platform-Icon-01.svg\" class=\"attachment-full size-full wp-image-55604\" alt=\"Microsoft 365 and identity integration icon for ServiceNow platform\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tMicrosoft 365 et identit\u00e9 \t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tAzure AD \/ Entra ID pour l'authentification unique et le provisionnement des utilisateurs ; Outlook et Exchange pour les flux d'e-mails ; Teams pour la billetterie et les notifications bas\u00e9es sur le chat.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e9ea5a e-con-full e-flex e-con e-child\" data-id=\"8e9ea5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4eb07ee elementor-flip-box--direction-left card-btn elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"4eb07ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"158\" height=\"158\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Integration-Automation-on-the-ServiceNow-Platform-Icon-02.svg\" class=\"attachment-full size-full wp-image-55605\" alt=\"Monitoring and IT operations integration icon for ServiceNow ITSM\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tOutils de surveillance et d'op\u00e9rations informatiques \t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tCr\u00e9ez des incidents \u00e0 partir d'alertes et enrichissez les tickets avec des journaux et des m\u00e9triques.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05ebfd8 e-con-full e-flex e-con e-child\" data-id=\"05ebfd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-230760d elementor-flip-box--direction-left card-btn elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"230760d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"158\" height=\"158\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Integration-Automation-on-the-ServiceNow-Platform-Icon-03.svg\" class=\"attachment-full size-full wp-image-55606\" alt=\"Cloud telephony and collaboration tools integration icon\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tCollaboration et t\u00e9l\u00e9phonie \t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tInt\u00e9grez-vous aux outils de t\u00e9l\u00e9phonie cloud et de centre de contact (par exemple, Ringover) afin que les appels cr\u00e9ent ou mettent \u00e0 jour automatiquement les tickets.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0426b8 e-con-full e-flex e-con e-child\" data-id=\"e0426b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2859f5d elementor-flip-box--direction-left card-btn elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"2859f5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"158\" height=\"158\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Integration-Automation-on-the-ServiceNow-Platform-Icon-04.svg\" class=\"attachment-full size-full wp-image-55607\" alt=\"Business systems and CRM integration icon for ServiceNow\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tSyst\u00e8mes d'entreprise et CRM \t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tReliez les clients, les services et les actifs aux donn\u00e9es de l'entreprise pour un meilleur contexte.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-195b5d0 e-con-full e-flex e-con e-child\" data-id=\"195b5d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc71bca elementor-widget elementor-widget-text-editor\" data-id=\"bc71bca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En plus des int\u00e9grations, nous concevons des mod\u00e8les d\u2019automatisation<br>et des <a href=\"https:\/\/www.smcconsulting.be\/fr\/automatisation-itsm-15-flux-de-travail-prets-a-lemploi-pour-reduire-le-niveau-1-3\/\"><u>flux de travail d\u2019automatisation ITSM<\/u><\/a> :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-507732c e-con-full e-flex e-con e-child\" data-id=\"507732c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-30403dc e-con-full e-flex e-con e-child\" data-id=\"30403dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05fa84d elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"05fa84d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Attribution automatique bas\u00e9e sur les comp\u00e9tences, les groupes et la localisation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e3fca2 e-con-full e-flex e-con e-child\" data-id=\"0e3fca2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc7088c elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"dc7088c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Flux de travail de changement standard et \u00e9tapes d\u2019ex\u00e9cution automatis\u00e9es<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6469b80 e-con-full e-flex e-con e-child\" data-id=\"6469b80\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db4d7a0 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"db4d7a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Notifications et approbations via Teams, e-mail et mobile<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-156ed24 e-con-full e-flex e-con e-child\" data-id=\"156ed24\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5824474 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5824474\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Synchronisation des donn\u00e9es entre ServiceNow et d\u2019autres outils ITSM\/m\u00e9tier<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e22dc7b e-flex e-con-boxed e-con e-parent\" data-id=\"e22dc7b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6f80216 e-con-full e-flex e-con e-child\" data-id=\"6f80216\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76db49f elementor-widget elementor-widget-heading\" data-id=\"76db49f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Approche de d\u00e9ploiement et options d'engagement de ServiceNow ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0c8eb9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d0c8eb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e20dc7 e-con-full e-flex e-con e-child\" data-id=\"9e20dc7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8341c59 e-con-full e-flex e-con e-child\" data-id=\"8341c59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-955ec91 elementor-widget elementor-widget-image\" data-id=\"955ec91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"832\" height=\"710\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Fast-Track-ServiceNow-ITSM-Assessment.jpg\" class=\"attachment-full size-full wp-image-55538\" alt=\"Visuel d&#039;\u00e9valuation ServiceNow ITSM montrant les \u00e9tapes du processus et le mappage\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Fast-Track-ServiceNow-ITSM-Assessment.jpg 832w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Fast-Track-ServiceNow-ITSM-Assessment-300x256.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Fast-Track-ServiceNow-ITSM-Assessment-768x655.jpg 768w\" sizes=\"auto, (max-width: 832px) 100vw, 832px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8abfdb e-con-full e-flex e-con e-child\" data-id=\"c8abfdb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-390bd8c elementor-widget elementor-widget-image\" data-id=\"390bd8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Fast-Track-ServiceNow-ITSM-Assessment-Icon.svg\" class=\"attachment-full size-full wp-image-55544\" alt=\"Ic\u00f4ne d&#039;\u00e9valuation illustrant le flux de travail d&#039;\u00e9valuation de ServiceNow ITSM\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af2734b e-con-full e-flex e-con e-child\" data-id=\"af2734b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89b2783 elementor-widget elementor-widget-heading\" data-id=\"89b2783\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9valuation acc\u00e9l\u00e9r\u00e9e de ServiceNow ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ecf5c3 elementor-widget elementor-widget-text-editor\" data-id=\"3ecf5c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUne br\u00e8ve mission pour d\u00e9terminer si et comment ServiceNow&nbsp;ITSM est la solution adapt\u00e9e\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-984f457 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"984f457\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Examen de votre paysage&nbsp;ITSM actuel, de vos difficult\u00e9s et de vos exigences<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mappage de haut niveau par rapport aux capacit\u00e9s de ServiceNow&nbsp;ITSM<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Recommandations concernant la port\u00e9e, le phasage et les int\u00e9grations<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Consid\u00e9rations initiales relatives au co\u00fbt total de possession et au retour sur investissement, bas\u00e9es sur nos <a href=\"https:\/\/www.smcconsulting.be\/fr\/analyse-des-couts-de-licence-halo-itsm-tco-roi-et-reduction-des-couts\/\"><u>cadres de co\u00fbt total de possession et de retour sur investissement ITSM<\/u><\/a><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4e9853 e-con-full e-flex e-con e-child\" data-id=\"d4e9853\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ecef289 e-con-full e-flex e-con e-child\" data-id=\"ecef289\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4cfe7f elementor-widget elementor-widget-image\" data-id=\"c4cfe7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"832\" height=\"710\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Core-ServiceNow-ITSM-Implementation.jpg\" class=\"attachment-full size-full wp-image-55536\" alt=\"Visuel de mise en \u0153uvre de base de ServiceNow ITSM montrant les modules et les r\u00e9sultats\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Core-ServiceNow-ITSM-Implementation.jpg 832w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Core-ServiceNow-ITSM-Implementation-300x256.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Core-ServiceNow-ITSM-Implementation-768x655.jpg 768w\" sizes=\"auto, (max-width: 832px) 100vw, 832px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bba6d12 e-con-full e-flex e-con e-child\" data-id=\"bba6d12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-526c5e5 elementor-widget elementor-widget-image\" data-id=\"526c5e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Core-ServiceNow-ITSM-Implementation-Icon.svg\" class=\"attachment-full size-full wp-image-55543\" alt=\"Ic\u00f4ne de mise en \u0153uvre repr\u00e9sentant les \u00e9tapes de d\u00e9ploiement de ServiceNow ITSM\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee63ce0 e-con-full e-flex e-con e-child\" data-id=\"ee63ce0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-022c8f7 elementor-widget elementor-widget-heading\" data-id=\"022c8f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Impl\u00e9mentation de base de ServiceNow ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a6c872 elementor-widget elementor-widget-text-editor\" data-id=\"7a6c872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAx\u00e9 sur les \u00e9l\u00e9ments constitutifs de base d\u2019ITSM&nbsp;:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1005e8d elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1005e8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Incident, demande, probl\u00e8me, changement et connaissances<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Base de CMDB et principaux mappages de services<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Catalogue de services et portail en libre-service pour les services courants<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">SLA, priorit\u00e9s et routage<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Int\u00e9grations de base (identit\u00e9, e-mail, un ou deux outils cl\u00e9s)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b4bce4 e-con-full e-flex e-con e-child\" data-id=\"5b4bce4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ff6951b e-con-full e-flex e-con e-child\" data-id=\"ff6951b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee89209 elementor-widget elementor-widget-image\" data-id=\"ee89209\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"832\" height=\"710\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Optimisation-Automation.jpg\" class=\"attachment-full size-full wp-image-55540\" alt=\"Visuel d&#039;optimisation et d&#039;automatisation de ServiceNow mettant en \u00e9vidence l&#039;efficacit\u00e9 du flux de travail\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Optimisation-Automation.jpg 832w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Optimisation-Automation-300x256.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Optimisation-Automation-768x655.jpg 768w\" sizes=\"auto, (max-width: 832px) 100vw, 832px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a58c07 e-con-full e-flex e-con e-child\" data-id=\"2a58c07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7872e4 elementor-widget elementor-widget-image\" data-id=\"e7872e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Optimisation-Automation-Icon.svg\" class=\"attachment-full size-full wp-image-55542\" alt=\"Ic\u00f4ne repr\u00e9sentant les am\u00e9liorations d&#039;optimisation et d&#039;automatisation dans ServiceNow ITSM\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c87818 e-con-full e-flex e-con e-child\" data-id=\"0c87818\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb789e0 elementor-widget elementor-widget-heading\" data-id=\"eb789e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Optimisation et automatisation de ServiceNow ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5003a36 elementor-widget elementor-widget-text-editor\" data-id=\"5003a36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPour les organisations qui utilisent d\u00e9j\u00e0 ServiceNow&nbsp;:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74f19b3 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"74f19b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Bilan de sant\u00e9 de votre configuration, de vos performances et des commentaires des utilisateurs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Identification des fonctionnalit\u00e9s inutilis\u00e9es et des possibilit\u00e9s d\u2019automatisation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9glage fin des formulaires, des flux de travail, des SLA et des tableaux de bord<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Projets d\u2019int\u00e9gration et d\u2019automatisation pour r\u00e9duire la charge de travail manuelle<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e53ae6 e-con-full e-flex e-con e-child\" data-id=\"8e53ae6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3c52d5c e-con-full e-flex e-con e-child\" data-id=\"3c52d5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37fb690 elementor-widget elementor-widget-image\" data-id=\"37fb690\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"832\" height=\"710\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Extended-ServiceNow-Platform-Roadmap.jpg\" class=\"attachment-full size-full wp-image-55537\" alt=\"Feuille de route visuelle illustrant les extensions de la plateforme ServiceNow au-del\u00e0 d&#039;ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Extended-ServiceNow-Platform-Roadmap.jpg 832w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Extended-ServiceNow-Platform-Roadmap-300x256.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Extended-ServiceNow-Platform-Roadmap-768x655.jpg 768w\" sizes=\"auto, (max-width: 832px) 100vw, 832px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa1cade e-con-full e-flex e-con e-child\" data-id=\"fa1cade\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17eba1b elementor-widget elementor-widget-image\" data-id=\"17eba1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Extended-ServiceNow-Platform-Roadmap-Icon.svg\" class=\"attachment-full size-full wp-image-55541\" alt=\"Ic\u00f4ne de feuille de route montrant le futur chemin d&#039;expansion de la plateforme ServiceNow\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36aaf3b e-con-full e-flex e-con e-child\" data-id=\"36aaf3b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ffce7db elementor-widget elementor-widget-heading\" data-id=\"ffce7db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Feuille de route \u00e9tendue de la plateforme ServiceNow<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-934ef2b elementor-widget elementor-widget-text-editor\" data-id=\"934ef2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNous vous aidons \u00e0 regarder au-del\u00e0 du c\u0153ur d\u2019ITSM&nbsp;:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4af4ee1 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4af4ee1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Pr\u00e9parez-vous pour ITOM, ITAM, HR Service Delivery ou CSM<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Alignez votre CMDB, votre portefeuille de services et votre mod\u00e8le de donn\u00e9es sur ces extensions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fd970e e-con-full e-flex e-con e-parent\" data-id=\"2fd970e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b48ad1b e-con-full e-flex e-con e-child\" data-id=\"b48ad1b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4f4baf elementor-widget elementor-widget-heading\" data-id=\"f4f4baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c0 qui s\u2019adresse ServiceNow ITSM ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84cc1c5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"84cc1c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c75fdcd br elementor-widget elementor-widget-text-editor\" data-id=\"c75fdcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tServiceNow ITSM est particuli\u00e8rement pertinent si vous&nbsp;:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9259e0b elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9259e0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00cates une grande entreprise ou un organisme du secteur public avec des services complexes, plusieurs \u00e9quipes et des besoins de conformit\u00e9 stricts<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Avez besoin d'une automatisation, d'analyses et d'une gouvernance avanc\u00e9es qui vont au-del\u00e0 de la billetterie de base<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Devez g\u00e9rer des environnements multir\u00e9gionaux et multilingues<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Souhaitez standardiser la prestation de services informatiques dans le cadre d'une transformation num\u00e9rique plus large, couvrant \u00e9ventuellement les RH, le service client et d'autres domaines<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dac74e5 br elementor-widget elementor-widget-text-editor\" data-id=\"dac74e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous \u00eates une organisation de taille moyenne \u00e0 la recherche d&rsquo;un outil ITSM plus l\u00e9ger et plus rentable, nous mettons \u00e9galement en \u0153uvre HaloITSM et Freshservice et pouvons vous aider \u00e0 comparer les options&nbsp;:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffc9aa6 elementor-align-start elementor-mobile-align-start elementor-widget-mobile__width-inherit elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ffc9aa6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-outil-de-gestion-des-services-informatiques\/\"><u>HaloITSM<\/u><\/a><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/freshworks\/freshservice-itsm\/\"><u>ITSM Freshservice<\/u><\/a><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43c83eb e-con-full e-flex e-con e-child\" data-id=\"43c83eb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fed030 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"5fed030\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1842\" height=\"1484\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Who-Is-ServiceNow-ITSM-For.jpg\" class=\"attachment-full size-full wp-image-55705\" alt=\"Visuel montrant les cas d&#039;utilisation et les secteurs d&#039;activit\u00e9 de ServiceNow ITSM \u00e0 l&#039;\u00e9chelle de l&#039;entreprise\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Who-Is-ServiceNow-ITSM-For.jpg 1842w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Who-Is-ServiceNow-ITSM-For-300x242.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Who-Is-ServiceNow-ITSM-For-1024x825.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Who-Is-ServiceNow-ITSM-For-768x619.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Who-Is-ServiceNow-ITSM-For-1536x1237.jpg 1536w\" sizes=\"auto, (max-width: 1842px) 100vw, 1842px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ab4fb5 e-con-full e-flex e-con e-parent\" data-id=\"6ab4fb5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6b62010 e-con-full e-flex e-con e-child\" data-id=\"6b62010\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f50779 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"1f50779\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1998\" height=\"1914\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-vs-Other-ITSM-Tools.jpg\" class=\"attachment-full size-full wp-image-55539\" alt=\"Visuel de comparaison entre ServiceNow ITSM et d&#039;autres outils ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-vs-Other-ITSM-Tools.jpg 1998w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-vs-Other-ITSM-Tools-300x287.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-vs-Other-ITSM-Tools-1024x981.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-vs-Other-ITSM-Tools-768x736.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-vs-Other-ITSM-Tools-1536x1471.jpg 1536w\" sizes=\"auto, (max-width: 1998px) 100vw, 1998px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d9d079f e-con-full e-flex e-con e-child\" data-id=\"d9d079f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd3f581 elementor-widget elementor-widget-heading\" data-id=\"bd3f581\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ServiceNow ITSM vs autres outils ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c25e334 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c25e334\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd77c50 br elementor-widget elementor-widget-text-editor\" data-id=\"fd77c50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tServiceNow ITSM est souvent compar\u00e9 \u00e0 HaloITSM et \u00e0 d&rsquo;autres solutions ITSM en nuage. Votre <a href=\"https:\/\/www.smcconsulting.be\/fr\/halo-itsm-vs-servicenow-quel-outil-choisir-pour-votre-gestion-des-services\/\"><strong><u><b>Comparaison entre Halo ITSM et ServiceNow<\/b><\/u><\/strong><\/a><strong><b> existante<\/b><\/strong> et l&rsquo;analyse approfondie des <a href=\"https:\/\/www.smcconsulting.be\/fr\/halo-itsm-vs-servicenow-comparaison-complete-des-fonctionnalites-pour-les-pme\/\"><strong><u><b>fonctionnalit\u00e9s de Halo ITSM par rapport \u00e0 ServiceNow<\/b><\/u><\/strong><\/a> expliquent d\u00e9j\u00e0 que ServiceNow est g\u00e9n\u00e9ralement choisi pour les environnements d&rsquo;entreprise complexes et hautement personnalis\u00e9s, tandis que HaloITSM offre une approche plus simple et plus rentable pour les PME et les \u00e9quipes de taille moyenne. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85632a7 e-flex e-con-boxed e-con e-parent\" data-id=\"85632a7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f731bc1 e-con-full e-flex e-con e-child\" data-id=\"f731bc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-12dfbcc e-con-full e-flex e-con e-child\" data-id=\"12dfbcc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f09559 elementor-widget elementor-widget-heading\" data-id=\"2f09559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi travailler avec smc consulting sur ServiceNow ITSM ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-315d441 elementor-widget elementor-widget-text-editor\" data-id=\"315d441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous envisagez d\u2019adopter ServiceNow ITSM, ou si vous l\u2019avez d\u00e9j\u00e0 mis en place mais estimez qu\u2019il pourrait faire davantage pour votre organisation, SMC Consulting peut vous aider \u00e0 d\u00e9finir les prochaines \u00e9tapes appropri\u00e9es. Si vous \u00eates encore en train de d\u00e9finir votre approche globale de l\u2019ITSM, vous pouvez \u00e9galement consulter notre pr\u00e9sentation de <strong><a href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-gestion-des-services-informatiques\/\"><u>la gestion des services informatiques<\/u><\/a><\/strong> (ITSM). <\/p><p><a href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\"><strong>Parlez \u00e0 un expert ServiceNow<\/strong><\/a> \u2013 planifiez un appel de 30 minutes pour discuter de votre contexte, de vos d\u00e9fis et de vos objectifs.<\/p><p>R\u00e9servez un bilan de sant\u00e9 ServiceNow ITSM \u2013 une courte \u00e9valuation qui examine vos processus, votre configuration et vos indicateurs cl\u00e9s de performance, et vous donne un plan d&rsquo;action prioris\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b8a5ad e-con-full e-flex e-con e-child\" data-id=\"0b8a5ad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f4af44 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"1f4af44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"930\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-Unlock-the-power-of-AI-for-your-Enterprise1.jpg\" class=\"attachment-full size-full wp-image-54824\" alt=\"Femme d\u2019affaires utilisant une tablette, repr\u00e9sentant les solutions mobiles ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-Unlock-the-power-of-AI-for-your-Enterprise1.jpg 1200w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-Unlock-the-power-of-AI-for-your-Enterprise1-300x233.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-Unlock-the-power-of-AI-for-your-Enterprise1-1024x794.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-Unlock-the-power-of-AI-for-your-Enterprise1-768x595.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-806582a e-flex e-con-boxed e-con e-parent\" data-id=\"806582a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfa01d4 elementor-widget elementor-widget-heading\" data-id=\"bfa01d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 explorer ServiceNow ITSM ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c032bbc elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c032bbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-047bb6f br elementor-widget elementor-widget-text-editor\" data-id=\"047bb6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous envisagez ServiceNow ITSM pour votre organisation, ou si vous l\u2019avez d\u00e9j\u00e0 et que vous souhaitez am\u00e9liorer l\u2019adoption et les performances, SMC Consulting peut vous aider \u00e0 concevoir une feuille de route r\u00e9aliste et un plan de mise en \u0153uvre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-348b8de elementor-widget__width-inherit elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"348b8de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_348b8de\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_348b8de a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_348b8de .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_348b8de .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_348b8de .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_348b8de\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-3efd253 \" href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\" id=\"uc_blox_btn_group_elementor_348b8de_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Parlez \u00e0 un expert ServiceNow ITSM<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b4a8966 e-flex e-con-boxed e-con e-parent\" data-id=\"b4a8966\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60ca654 elementor-widget elementor-widget-heading\" data-id=\"60ca654\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Notre <strong>blog<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cd02ac elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8cd02ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18291c3 e-con-full e-flex e-con e-child\" data-id=\"18291c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-349824d e-con-full e-flex e-con e-child\" data-id=\"349824d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3dac33 preserve-img-ratio-cover elementor-widget elementor-widget-the7_elements\" data-id=\"c3dac33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_elements.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"portfolio-shortcode the7-elementor-widget the7_elements-c3dac33 mode-masonry classic-layout-list description-under-image meta-info-off content-bg-on resize-by-browser-width loading-effect-none jquery-filter\" data-padding=\"0\" data-mobile-columns-num=\"1\" data-tablet-columns-num=\"2\" data-desktop-columns-num=\"1\" data-wide-desktop-columns-num=\"1\" data-post-limit=\"-1\" data-pagination-mode=\"none\" data-scroll-offset=\"\" aria-live=\"assertive\"><div class=\"iso-container dt-isotope custom-iso-columns\"><div class=\"visible wf-cell iso-item\" data-post-id=\"84989\" data-date=\"2026-04-08T14:21:41+02:00\" data-name=\"Int\u00e9gration FinOps ITSM : transformer les alertes de co\u00fbts cloud en tickets gouvern\u00e9s\"><article class=\"post visible post-84989 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-categorie-gestion-services-informatiques-itsm tag-asset-management tag-contract-management tag-incident-management tag-problem-management tag-change-management-2 tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-digital-transformation category-85 category-82 category-86 category-83 category-112 category-69 description-off\" data-name=\"Int\u00e9gration FinOps ITSM : transformer les alertes de co\u00fbts cloud en tickets gouvern\u00e9s\" data-date=\"2026-04-08T14:21:41+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/integration-finops-itsm-transformer-les-alertes-de-couts-cloud-en-tickets-gouvernes\/\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Diagramme montrant l\u2019int\u00e9gration FinOps ITSM connectant les donn\u00e9es de co\u00fbts cloud aux flux de travail et \u00e0 l\u2019automatisation ServiceNow\" sizes=\"(max-width: 1024px) 100vw, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-768x768.webp 768w\" \/><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/integration-finops-itsm-transformer-les-alertes-de-couts-cloud-en-tickets-gouvernes\/\" rel=\"bookmark\" title=\"Int\u00e9gration FinOps ITSM : transformer les alertes de co\u00fbts cloud en tickets gouvern\u00e9s\">Int\u00e9gration FinOps ITSM : transformer les alertes de co\u00fbts cloud en tickets gouvern\u00e9s<\/a><\/h3><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment l\u2019int\u00e9gration FinOps ITSM int\u00e8gre le contr\u00f4le des co\u00fbts\u2026<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/integration-finops-itsm-transformer-les-alertes-de-couts-cloud-en-tickets-gouvernes\/\" target=\"\" aria-label=\"Read more about Int\u00e9gration FinOps ITSM : transformer les alertes de co\u00fbts cloud en tickets gouvern\u00e9s\" class=\"box-button elementor-button elementor-size-xl\">Lire la suite<\/a>\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-953cb40 e-con-full e-flex e-con e-child\" data-id=\"953cb40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae2c23d preserve-img-ratio-cover elementor-widget elementor-widget-the7_elements\" data-id=\"ae2c23d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_elements.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"portfolio-shortcode the7-elementor-widget the7_elements-ae2c23d mode-masonry classic-layout-list description-under-image meta-info-off content-bg-on resize-by-browser-width loading-effect-none jquery-filter\" data-padding=\"30px\" data-mobile-columns-num=\"1\" data-tablet-columns-num=\"2\" data-desktop-columns-num=\"2\" data-wide-desktop-columns-num=\"2\" data-post-limit=\"-1\" data-pagination-mode=\"none\" data-scroll-offset=\"\" aria-live=\"assertive\"><div class=\"iso-container dt-isotope custom-iso-columns\"><div class=\"visible wf-cell iso-item\" data-post-id=\"80548\" data-date=\"2026-03-20T14:52:01+01:00\" data-name=\"Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\"><article class=\"post visible post-80548 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-incidents tag-itil-v4 tag-itsm tag-transformation-numerique tag-xla category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\" data-date=\"2026-03-20T14:52:01+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/le-xla-en-pratique-8-indicateurs-dexperience-qui-predisent-ladoption-et-la-deflexion\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"IT leaders reviewing an experience dashboard that visualizes XLA metrics and ITSM user satisfaction across services\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard-768x768.webp 768w\" \/><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/le-xla-en-pratique-8-indicateurs-dexperience-qui-predisent-ladoption-et-la-deflexion\/\" rel=\"bookmark\" title=\"Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\">Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion<\/a><\/h3><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment les indicateurs XLA aident les responsables informatiques \u00e0\u2026<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/le-xla-en-pratique-8-indicateurs-dexperience-qui-predisent-ladoption-et-la-deflexion\/\" target=\"\" aria-label=\"Read more about Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\" class=\"box-button elementor-button elementor-size-xl\">Lire la suite<\/a>\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"74346\" data-date=\"2026-03-06T14:24:05+01:00\" data-name=\"CMDB conforme \u00e0 NIS2 : le mod\u00e8le de donn\u00e9es d&#039;actifs minimum pour la cyber-r\u00e9silience (UE)\"><article class=\"post visible post-74346 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-incidents tag-halo-itsm tag-itil-v4 tag-itsm category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"CMDB conforme \u00e0 NIS2 : le mod\u00e8le de donn\u00e9es d&rsquo;actifs minimum pour la cyber-r\u00e9silience (UE)\" data-date=\"2026-03-06T14:24:05+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/cmdb-conforme-a-nis2-le-modele-de-donnees-dactifs-minimum-pour-la-cyber-resilience-ue\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Diagramme d&#039;une architecture d&#039;exigences CMDB NIS2 montrant les services, actifs, fournisseurs et donn\u00e9es de s\u00e9curit\u00e9 pour la cyber-r\u00e9silience de l&#039;UE\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/image.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/image.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/image-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/image-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/image-768x768.webp 768w\" \/><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/cmdb-conforme-a-nis2-le-modele-de-donnees-dactifs-minimum-pour-la-cyber-resilience-ue\/\" rel=\"bookmark\" title=\"CMDB conforme \u00e0 NIS2 : le mod\u00e8le de donn\u00e9es d&rsquo;actifs minimum pour la cyber-r\u00e9silience (UE)\">CMDB conforme \u00e0 NIS2 : le mod\u00e8le de donn\u00e9es d&rsquo;actifs minimum pour la cyber-r\u00e9silience (UE)<\/a><\/h3><div class=\"entry-excerpt\"><p>Comprenez comment les exigences CMDB de NIS2 transforment votre CMDB\u2026<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/cmdb-conforme-a-nis2-le-modele-de-donnees-dactifs-minimum-pour-la-cyber-resilience-ue\/\" target=\"\" aria-label=\"Read more about CMDB conforme \u00e0 NIS2 : le mod\u00e8le de donn\u00e9es d&rsquo;actifs minimum pour la cyber-r\u00e9silience (UE)\" class=\"box-button elementor-button elementor-size-xl\">Lire la suite<\/a>\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dbe875 e-con-full e-flex e-con e-parent\" data-id=\"3dbe875\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e00d851 e-con-full e-flex e-con e-child\" data-id=\"e00d851\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26a52bf elementor-widget elementor-widget-heading\" data-id=\"26a52bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es sur ServiceNow ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-766ec56 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"766ec56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48a5ea3 elementor-widget elementor-widget-accordion\" data-id=\"48a5ea3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7611\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7611\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment ServiceNow ITSM prend-il en charge la gestion moderne des services informatiques&nbsp;?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7611\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7611\"><p><a href=\"https:\/\/www.servicenow.com\/products\/itsm.html\"><u>ServiceNow IT Service Management<\/u><\/a> (ITSM) est une solution de gestion des services informatiques d&rsquo;entreprise fonctionnant sur la plateforme ServiceNow. Il comprend des applications pour la gestion des incidents, des probl\u00e8mes, des changements, des demandes, des connaissances et de la configuration (CMDB), con\u00e7ues pour s\u2019aligner sur ITIL\u00ae 4 et prendre en charge l\u2019automatisation, le libre-service et l\u2019analyse tout au long du cycle de vie des services informatiques.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7612\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7612\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">En quoi ServiceNow ITSM est-il diff\u00e9rent de HaloITSM ou de Freshservice&nbsp;?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7612\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7612\"><p>ServiceNow ITSM s&rsquo;adresse principalement aux grandes organisations complexes qui ont besoin de capacit\u00e9s tr\u00e8s avanc\u00e9es en mati\u00e8re de flux de travail, d&rsquo;int\u00e9gration et de gouvernance. HaloITSM et Freshservice sont g\u00e9n\u00e9ralement mieux adapt\u00e9s aux PME et aux \u00e9quipes de taille moyenne qui souhaitent un d\u00e9ploiement plus rapide et un co\u00fbt total de possession inf\u00e9rieur. SMC Consulting met en \u0153uvre les trois et vous aide \u00e0 choisir l&rsquo;outil adapt\u00e9 \u00e0 votre contexte.  <\/p>\n<ul>\n<li><a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-outil-de-gestion-des-services-informatiques\/\"><u>HaloITSM<\/u><\/a><\/li>\n<li><a href=\"https:\/\/www.smcconsulting.be\/fr\/freshworks\/freshservice-itsm\/\"><u>ITSM Freshservice<\/u><\/a><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7613\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7613\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Ai-je besoin de modules distincts pour la CMDB et la gestion des actifs informatiques dans ServiceNow&nbsp;?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7613\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7613\"><p>ServiceNow ITSM peut inclure des fonctionnalit\u00e9s de CMDB et de gestion des actifs, et peut \u00eatre \u00e9tendu avec des outils de d\u00e9couverte pour remplir et maintenir automatiquement vos \u00e9l\u00e9ments de configuration. La bonne combinaison d\u00e9pend de votre port\u00e9e et de votre maturit\u00e9. Lors de l&rsquo;\u00e9valuation, nous vous aidons \u00e0 d\u00e9finir ce dont vous avez r\u00e9ellement besoin et comment le mettre en \u0153uvre progressivement.  <\/p>\n<p>Pour des conseils plus approfondis, consultez nos <a href=\"https:\/\/www.smcconsulting.be\/fr\/construire-une-cmdb-en-30-jours-methode-modeles-csv-et-erreurs-a-eviter-3\/\"><u>bonnes pratiques CMDB<\/u><\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7614\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7614\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">ServiceNow ITSM peut-il s'int\u00e9grer \u00e0 Microsoft&nbsp;365, Teams et aux autres outils que nous utilisons d\u00e9j\u00e0&nbsp;?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7614\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7614\"><p>Oui. ServiceNow fournit des connecteurs et des API pour s&rsquo;int\u00e9grer \u00e0 Microsoft&nbsp;365, Azure&nbsp;AD\/Entra&nbsp;ID, Teams, la messagerie \u00e9lectronique, la surveillance et de nombreux autres outils. Nous concevons des mod\u00e8les d&rsquo;int\u00e9gration qui refl\u00e8tent les mod\u00e8les Microsoft&nbsp;365 et ITSM que nous mettons d\u00e9j\u00e0 en \u0153uvre sur d&rsquo;autres plateformes.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7615\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7615\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">ServiceNow ITSM est-il uniquement destin\u00e9 \u00e0 l'informatique ou peut-il prendre en charge d'autres services&nbsp;?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7615\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7615\"><p>Bien que ServiceNow ITSM se concentre sur l&rsquo;informatique, la plateforme sous-jacente peut \u00e9galement prendre en charge les RH, le service client, les installations et d&rsquo;autres domaines en r\u00e9utilisant des flux de travail et des catalogues de services similaires. De nombreuses organisations commencent par ITSM, puis \u00e9tendent la plateforme \u00e0 d&rsquo;autres domaines de services. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7616\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-7616\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment SMC Consulting peut-il vous aider avec ServiceNow ITSM&nbsp;?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7616\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-7616\"><p>Nous vous aidons dans l&rsquo;\u00e9valuation, la s\u00e9lection des outils, l&rsquo;architecture, la conception des processus, la mise en \u0153uvre, l&rsquo;int\u00e9gration, la formation et l&rsquo;am\u00e9lioration continue. Notre gamme de services <a href=\"https:\/\/www.smcconsulting.be\/fr\/conseil-et-implementation-servicenow-itsm\/\">Conseil et mise en \u0153uvre ServiceNow ITSM<\/a> est ax\u00e9e sur la mise en \u0153uvre d&rsquo;une plateforme fonctionnelle et durable pour vos \u00e9quipes, et pas seulement sur un d\u00e9ploiement technique. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Comment ServiceNow ITSM prend-il en charge la gestion moderne des services informatiques&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><a href=\\\"https:\\\/\\\/www.servicenow.com\\\/products\\\/itsm.html\\\"><u>ServiceNow IT Service Management<\\\/u><\\\/a> (ITSM) est une solution de gestion des services informatiques d&rsquo;entreprise fonctionnant sur la plateforme ServiceNow. Il comprend des applications pour la gestion des incidents, des probl\\u00e8mes, des changements, des demandes, des connaissances et de la configuration (CMDB), con\\u00e7ues pour s\\u2019aligner sur ITIL\\u00ae 4 et prendre en charge l\\u2019automatisation, le libre-service et l\\u2019analyse tout au long du cycle de vie des services informatiques.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"En quoi ServiceNow ITSM est-il diff\\u00e9rent de HaloITSM ou de Freshservice&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>ServiceNow ITSM s&rsquo;adresse principalement aux grandes organisations complexes qui ont besoin de capacit\\u00e9s tr\\u00e8s avanc\\u00e9es en mati\\u00e8re de flux de travail, d&rsquo;int\\u00e9gration et de gouvernance. HaloITSM et Freshservice sont g\\u00e9n\\u00e9ralement mieux adapt\\u00e9s aux PME et aux \\u00e9quipes de taille moyenne qui souhaitent un d\\u00e9ploiement plus rapide et un co\\u00fbt total de possession inf\\u00e9rieur. 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Lors de l&rsquo;\\u00e9valuation, nous vous aidons \\u00e0 d\\u00e9finir ce dont vous avez r\\u00e9ellement besoin et comment le mettre en \\u0153uvre progressivement.  <\\\/p>\\n<p>Pour des conseils plus approfondis, consultez nos <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/construire-une-cmdb-en-30-jours-methode-modeles-csv-et-erreurs-a-eviter-3\\\/\\\"><u>bonnes pratiques CMDB<\\\/u><\\\/a>.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"ServiceNow ITSM peut-il s'int\\u00e9grer \\u00e0 Microsoft&nbsp;365, Teams et aux autres outils que nous utilisons d\\u00e9j\\u00e0&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Oui. ServiceNow fournit des connecteurs et des API pour s&rsquo;int\\u00e9grer \\u00e0 Microsoft&nbsp;365, Azure&nbsp;AD\\\/Entra&nbsp;ID, Teams, la messagerie \\u00e9lectronique, la surveillance et de nombreux autres outils. Nous concevons des mod\\u00e8les d&rsquo;int\\u00e9gration qui refl\\u00e8tent les mod\\u00e8les Microsoft&nbsp;365 et ITSM que nous mettons d\\u00e9j\\u00e0 en \\u0153uvre sur d&rsquo;autres plateformes.  <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"ServiceNow ITSM est-il uniquement destin\\u00e9 \\u00e0 l'informatique ou peut-il prendre en charge d'autres services&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Bien que ServiceNow ITSM se concentre sur l&rsquo;informatique, la plateforme sous-jacente peut \\u00e9galement prendre en charge les RH, le service client, les installations et d&rsquo;autres domaines en r\\u00e9utilisant des flux de travail et des catalogues de services similaires. 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Notre gamme de services <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/conseil-et-implementation-servicenow-itsm\\\/\\\">Conseil et mise en \\u0153uvre ServiceNow ITSM<\\\/a> est ax\\u00e9e sur la mise en \\u0153uvre d&rsquo;une plateforme fonctionnelle et durable pour vos \\u00e9quipes, et pas seulement sur un d\\u00e9ploiement technique. <\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5409a0d e-con-full e-flex e-con e-child\" data-id=\"5409a0d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bd0e50 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"9bd0e50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1726\" height=\"1922\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/FAQs-for-the-ServiceNow-ITSM-Product-Page.jpg\" class=\"attachment-full size-full wp-image-55749\" alt=\"Graphique de la section FAQ pour les conseils et les r\u00e9ponses de ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/FAQs-for-the-ServiceNow-ITSM-Product-Page.jpg 1726w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/FAQs-for-the-ServiceNow-ITSM-Product-Page-269x300.jpg 269w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/FAQs-for-the-ServiceNow-ITSM-Product-Page-920x1024.jpg 920w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/FAQs-for-the-ServiceNow-ITSM-Product-Page-768x855.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/FAQs-for-the-ServiceNow-ITSM-Product-Page-1379x1536.jpg 1379w\" sizes=\"auto, (max-width: 1726px) 100vw, 1726px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Impl\u00e9mentation et optimisation de ServiceNow ITSM pour les entreprises ServiceNow IT Service Management ITSM aide les grandes organisations \u00e0 automatiser les flux de travail, \u00e0 am\u00e9liorer les exp\u00e9riences de service et \u00e0 contr\u00f4ler les op\u00e9rations complexes gr\u00e2ce \u00e0 une plateforme unique. ServiceNow ITSM fournit les bases de la gestion des services informatiques d&rsquo;entreprise, en combinant&hellip;<\/p>\n","protected":false},"author":19,"featured_media":55218,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-55210","page","type-page","status-publish","has-post-thumbnail","hentry","category-178","category-176","category-179","category-177","category-180","category-175","description-off"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Enterprise-ITHero-852x1024.webp","_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":null,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Enterprise-ITHero-250x300.webp","_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice Support : Optimisez votre ITSM %%page%% %%sep%% %%sitename%%":null,"Freshservice Support":null,"D\u00e9couvrez Freshservice, solution int\u00e9gr\u00e9e pour un support ITSM efficace. 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25px;box-shadow:0px 4px 35px 0px rgba(0, 0, 0, 0.1);--margin-top:-210px;--margin-bottom:50px;--margin-left:0px;--margin-right:0px;--padding-top:30px;--padding-bottom:40px;--padding-left:40px;--padding-right:40px;}.elementor-55210 .elementor-element.elementor-element-e239aed:not(.elementor-motion-effects-element-type-background), .elementor-55210 .elementor-element.elementor-element-e239aed > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#EDFDFF;}.elementor-widget-icon-list .elementor-icon-list-item:not(:last-child):after{border-color:var( --e-global-color-text );}.elementor-widget-icon-list .elementor-icon-list-icon i{color:var( --e-global-color-primary );}.elementor-widget-icon-list .elementor-icon-list-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-icon-list .elementor-icon-list-item > .elementor-icon-list-text, .elementor-widget-icon-list .elementor-icon-list-item > a{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-widget-icon-list .elementor-icon-list-text{color:var( --e-global-color-secondary );}.elementor-55210 .elementor-element.elementor-element-f4eaf16 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(15px\/2);}.elementor-55210 .elementor-element.elementor-element-f4eaf16 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(15px\/2);}.elementor-55210 .elementor-element.elementor-element-f4eaf16 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(15px\/2);}.elementor-55210 .elementor-element.elementor-element-f4eaf16 .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-15px\/2);}.elementor-55210 .elementor-element.elementor-element-f4eaf16 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-15px\/2);}.elementor-55210 .elementor-element.elementor-element-f4eaf16 .elementor-icon-list-icon i{transition:color 0.3s;}.elementor-55210 .elementor-element.elementor-element-f4eaf16 .elementor-icon-list-icon svg{transition:fill 0.3s;}.elementor-55210 .elementor-element.elementor-element-f4eaf16{--e-icon-list-icon-size:30px;--e-icon-list-icon-align:left;--e-icon-list-icon-margin:0 calc(var(--e-icon-list-icon-size, 1em) * 0.25) 0 0;--icon-vertical-align:flex-start;--icon-vertical-offset:4px;}.elementor-55210 .elementor-element.elementor-element-f4eaf16 .elementor-icon-list-icon{padding-inline-end:5px;}.elementor-55210 .elementor-element.elementor-element-f4eaf16 .elementor-icon-list-item > .elementor-icon-list-text, .elementor-55210 .elementor-element.elementor-element-f4eaf16 .elementor-icon-list-item > a{font-family:\"Outfit\", 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.elementor-element.elementor-element-508f1e0 .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-15px\/2);}.elementor-55210 .elementor-element.elementor-element-508f1e0 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-15px\/2);}.elementor-55210 .elementor-element.elementor-element-508f1e0 .elementor-icon-list-icon i{transition:color 0.3s;}.elementor-55210 .elementor-element.elementor-element-508f1e0 .elementor-icon-list-icon svg{transition:fill 0.3s;}.elementor-55210 .elementor-element.elementor-element-508f1e0{--e-icon-list-icon-size:30px;--e-icon-list-icon-align:left;--e-icon-list-icon-margin:0 calc(var(--e-icon-list-icon-size, 1em) * 0.25) 0 0;--icon-vertical-align:flex-start;--icon-vertical-offset:4px;}.elementor-55210 .elementor-element.elementor-element-508f1e0 .elementor-icon-list-icon{padding-inline-end:5px;}.elementor-55210 .elementor-element.elementor-element-508f1e0 .elementor-icon-list-item > 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.elementor-icon-list-icon{padding-inline-end:5px;}.elementor-55210 .elementor-element.elementor-element-40dbb5c .elementor-icon-list-item > .elementor-icon-list-text, .elementor-55210 .elementor-element.elementor-element-40dbb5c .elementor-icon-list-item > a{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-55210 .elementor-element.elementor-element-40dbb5c .elementor-icon-list-text{color:#263238;transition:color 0.3s;}.elementor-55210 .elementor-element.elementor-element-40dbb5c > .elementor-widget-container{margin:0px 0px 0px 0px;padding:15px 20px 15px 15px;background-color:#FFFFFF;border-radius:15px 15px 15px 15px;}.elementor-55210 .elementor-element.elementor-element-d4ebb4d{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:10px 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.elementor-element.elementor-element-48d51ca.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-55210 .elementor-element.elementor-element-081e878 img, .elementor-55210 .elementor-element.elementor-element-081e878 svg{border-radius:20px 20px 20px 20px;}.elementor-55210 .elementor-element.elementor-element-4f4e613{--display:flex;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:30px;--padding-right:0px;}.elementor-55210 .elementor-element.elementor-element-744cd5d .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:700;line-height:1.3em;color:#1D2026;}.elementor-55210 .elementor-element.elementor-element-744cd5d > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-widget-divider{--divider-color:var( --e-global-color-secondary );}.elementor-widget-divider .elementor-divider__text{color:var( 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.elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:26px;font-weight:600;line-height:1.3em;color:#1D2026;}.elementor-55210 .elementor-element.elementor-element-80b091a > .elementor-widget-container{margin:20px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-55210 .elementor-element.elementor-element-8dac559 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(10px\/2);}.elementor-55210 .elementor-element.elementor-element-8dac559 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(10px\/2);}.elementor-55210 .elementor-element.elementor-element-8dac559 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(10px\/2);}.elementor-55210 .elementor-element.elementor-element-8dac559 .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-10px\/2);}.elementor-55210 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