{"id":54401,"date":"2025-12-15T05:31:38","date_gmt":"2025-12-15T04:31:38","guid":{"rendered":"https:\/\/www.smcconsulting.be\/conseil-et-implementation-servicenow-itsm\/"},"modified":"2026-03-25T13:41:09","modified_gmt":"2026-03-25T12:41:09","slug":"conseil-et-implementation-servicenow-itsm","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/fr\/conseil-et-implementation-servicenow-itsm\/","title":{"rendered":"Conseil et impl\u00e9mentation ServiceNow ITSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"54401\" class=\"elementor elementor-54401 elementor-54399\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7565742 e-flex e-con-boxed e-con e-parent\" data-id=\"7565742\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0bf0b5c e-con-full e-flex e-con e-child\" data-id=\"0bf0b5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1cfe37 elementor-widget elementor-widget-heading\" data-id=\"c1cfe37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Conseil et mise en \u0153uvre <span>ServiceNow ITSM<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5c9087 elementor-widget elementor-widget-text-editor\" data-id=\"f5c9087\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"744\" data-end=\"1170\">Faites de<a href=\"https:\/\/www.servicenow.com\/\"><strong> ServiceNow<\/strong><\/a> ITSM une plateforme de gestion des services performante, adapt\u00e9e au fonctionnement de votre organisation. SMC Consulting est un partenaire ServiceNow sp\u00e9cialis\u00e9 dans les services de conseil et de mise en \u0153uvre, la strat\u00e9gie, la conception de processus, la configuration, les int\u00e9grations et l\u2019am\u00e9lioration continue. Par cons\u00e9quent, vous pouvez am\u00e9liorer la qualit\u00e9 du service, r\u00e9duire les temps d\u2019arr\u00eat et soutenir votre transformation num\u00e9rique. Vous souhaitez des r\u00e9sultats pr\u00e9visibles ? D\u00e9couvrez notre mod\u00e8le de prestation avec des <strong><a href=\"https:\/\/www.smcconsulting.be\/fr\/ingenieurs-certifies-itil-v4-de-smc-consulting-conseil-et-mise-en-oeuvre-itsm\/\">ing\u00e9nieurs certifi\u00e9s ITIL v4 pour le conseil et la mise en \u0153uvre ITSM<\/a><\/strong> (conception des processus, gouvernance, configuration et reporting). <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da1839d elementor-widget__width-inherit elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"da1839d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_da1839d\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_da1839d a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_da1839d .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_da1839d .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_da1839d .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_da1839d\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-3efd253 \" href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\" id=\"uc_blox_btn_group_elementor_da1839d_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Parlez \u00e0 un expert ServiceNow ITSM<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0ef7b1 e-con-full e-flex e-con e-child\" data-id=\"e0ef7b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4580d59 elementor-widget elementor-widget-text-editor\" data-id=\"4580d59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPartenaire certifi\u00e9 de\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4be8666 elementor-widget elementor-widget-image\" data-id=\"4be8666\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"22\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-Logo.svg\" class=\"attachment-full size-full wp-image-54510\" alt=\"Logo ServiceNow\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5834d3 e-con-full e-flex e-con e-child\" data-id=\"b5834d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6f88b1 elementor-widget__width-inherit itsm-software-img elementor-widget elementor-widget-image\" data-id=\"e6f88b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div 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fill=\"black\"><\/path><path d=\"M16.1879 18.7028L11.2266 13.7414L13.0107 11.9573L16.1879 15.1345L24.1798 7.14258L25.964 8.92671L16.1879 18.7028Z\" fill=\"white\"><\/path><path d=\"M16.1854 19.1177L10.8086 13.7409L13.0082 11.5413L16.1854 14.7185L24.1773 6.72656L26.377 8.92617L16.1854 19.1177ZM11.664 13.7409L16.1854 18.2623L25.546 8.90173L24.1773 7.53309L16.1854 15.525L13.0082 12.3478L11.664 13.7409Z\" fill=\"white\"><\/path><\/g><defs><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ServiceNow <strong>conseil et mise en \u0153uvre ITSM<\/strong>, est align\u00e9 sur les <strong><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-are-the-itil-processes\/?utm_source=chatgpt.com\" target=\"_blank\">meilleures pratiques ITIL\u00ae 4<\/a><\/strong><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-508f1e0 elementor-align-start br 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class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31\" height=\"31\" viewBox=\"0 0 31 31\" fill=\"none\"><g><g opacity=\"0.4\"><path d=\"M11.6091 31.0169C18.0206 31.0169 23.2181 25.8194 23.2181 19.4079C23.2181 12.9964 18.0206 7.79883 11.6091 7.79883C5.19755 7.79883 0 12.9964 0 19.4079C0 25.8194 5.19755 31.0169 11.6091 31.0169Z\" fill=\"white\"><\/path><path d=\"M11.8965 30.7971C18.308 30.7609 23.4762 25.5339 23.4399 19.1224C23.4037 12.7109 18.1768 7.54274 11.7653 7.57896C5.3538 7.61517 0.185609 12.8421 0.221826 19.2536C0.258043 25.6651 5.48496 30.8333 11.8965 30.7971Z\" fill=\"#FAFDF7\"><\/path><path d=\"M12.184 30.5742C18.5949 30.4992 23.7312 25.2414 23.6562 18.8306C23.5813 12.4197 18.3235 7.28345 11.9126 7.35841C5.50172 7.43337 0.365457 12.6912 0.44042 19.102C0.515382 25.5129 5.77318 30.6492 12.184 30.5742Z\" fill=\"#F5FCEF\"><\/path><path d=\"M12.4817 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2.1791C16.2008 2.1791 15.0032 2.37462 13.8545 2.74123C13.7568 2.76567 13.659 2.71679 13.6345 2.61902C13.6101 2.52126 13.659 2.4235 13.7568 2.39906C14.9299 2.00802 16.1763 1.8125 17.4472 1.8125C22.9707 1.8125 27.8098 5.72292 28.9829 11.0997C29.0074 11.1975 28.9341 11.2953 28.8363 11.3197C28.7874 11.3197 28.763 11.3441 28.763 11.3441Z\" fill=\"black\"><\/path><path d=\"M16.1879 18.7028L11.2266 13.7414L13.0107 11.9573L16.1879 15.1345L24.1798 7.14258L25.964 8.92671L16.1879 18.7028Z\" fill=\"white\"><\/path><path d=\"M16.1854 19.1177L10.8086 13.7409L13.0082 11.5413L16.1854 14.7185L24.1773 6.72656L26.377 8.92617L16.1854 19.1177ZM11.664 13.7409L16.1854 18.2623L25.546 8.90173L24.1773 7.53309L16.1854 15.525L13.0082 12.3478L11.664 13.7409Z\" fill=\"white\"><\/path><\/g><defs><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Pr\u00e9sence en <strong><a href=\"haloitsm-belgium\/\">Belgique<\/a>, en <a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-france\/\">France<\/a> et au <a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-luxembourg\/\">Luxembourg<\/a><\/strong>, avec plus de 25 ans d\u2019exp\u00e9rience dans les projets ITSM<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b99a443 e-flex e-con-boxed e-con e-parent\" data-id=\"b99a443\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d4ebb4d e-con-full e-flex e-con e-child\" data-id=\"d4ebb4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-48d51ca e-con-full e-flex e-con e-child\" data-id=\"48d51ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-081e878 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"081e878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1137\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/person-working-html-computer.jpg\" class=\"attachment-full size-full wp-image-54469\" alt=\"Sp\u00e9cialiste IT configurant ServiceNow ITSM sur un ordinateur\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/person-working-html-computer.jpg 1000w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/person-working-html-computer-264x300.jpg 264w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/person-working-html-computer-901x1024.jpg 901w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/person-working-html-computer-768x873.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f4e613 e-con-full e-flex e-con e-child\" data-id=\"4f4e613\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-744cd5d elementor-widget elementor-widget-heading\" data-id=\"744cd5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment ServiceNow ITSM transforme les performances des services IT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-682dea8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"682dea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15ec7ce elementor-widget elementor-widget-text-editor\" data-id=\"15ec7ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><a href=\"https:\/\/www.servicenow.com\/products\/itsm.html\"><u>ServiceNow IT Service Management<\/u><\/a><\/strong> (ITSM) fournit une suite d\u2019applications, notamment la gestion des incidents, des probl\u00e8mes, des changements, des demandes, des connaissances et une base de donn\u00e9es de gestion de la configuration <strong>(<a href=\"https:\/\/fr.wikipedia.org\/wiki\/Configuration_Management_DataBase\"><u>CMDB<\/u><\/a>)<\/strong> sur une plateforme cloud unique. Ensemble, ces capacit\u00e9s aident les \u00e9quipes IT \u00e0 centraliser, standardiser les processus, automatiser les t\u00e2ches de routine et am\u00e9liorer la visibilit\u00e9 sur l&#8217;ensemble du cycle de vie des services, de l&#8217;ex\u00e9cution des demandes \u00e0 la r\u00e9solution des incidents et \u00e0 l&#8217;am\u00e9lioration continue.<\/p><p>Contrairement \u00e0 un outil de billetterie de base, ServiceNow ITSM&nbsp;:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dac559 elementor-align-start br elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8dac559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31\" height=\"31\" viewBox=\"0 0 31 31\" fill=\"none\"><g><g opacity=\"0.4\"><path d=\"M11.6091 31.0169C18.0206 31.0169 23.2181 25.8194 23.2181 19.4079C23.2181 12.9964 18.0206 7.79883 11.6091 7.79883C5.19755 7.79883 0 12.9964 0 19.4079C0 25.8194 5.19755 31.0169 11.6091 31.0169Z\" fill=\"white\"><\/path><path d=\"M11.8965 30.7971C18.308 30.7609 23.4762 25.5339 23.4399 19.1224C23.4037 12.7109 18.1768 7.54274 11.7653 7.57896C5.3538 7.61517 0.185609 12.8421 0.221826 19.2536C0.258043 25.6651 5.48496 30.8333 11.8965 30.7971Z\" fill=\"#FAFDF7\"><\/path><path d=\"M12.184 30.5742C18.5949 30.4992 23.7312 25.2414 23.6562 18.8306C23.5813 12.4197 18.3235 7.28345 11.9126 7.35841C5.50172 7.43337 0.365457 12.6912 0.44042 19.102C0.515382 25.5129 5.77318 30.6492 12.184 30.5742Z\" fill=\"#F5FCEF\"><\/path><path d=\"M12.4817 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2.1791C16.2008 2.1791 15.0032 2.37462 13.8545 2.74123C13.7568 2.76567 13.659 2.71679 13.6345 2.61902C13.6101 2.52126 13.659 2.4235 13.7568 2.39906C14.9299 2.00802 16.1763 1.8125 17.4472 1.8125C22.9707 1.8125 27.8098 5.72292 28.9829 11.0997C29.0074 11.1975 28.9341 11.2953 28.8363 11.3197C28.7874 11.3197 28.763 11.3441 28.763 11.3441Z\" fill=\"black\"><\/path><path d=\"M16.1879 18.7028L11.2266 13.7414L13.0107 11.9573L16.1879 15.1345L24.1798 7.14258L25.964 8.92671L16.1879 18.7028Z\" fill=\"white\"><\/path><path d=\"M16.1854 19.1177L10.8086 13.7409L13.0082 11.5413L16.1854 14.7185L24.1773 6.72656L26.377 8.92617L16.1854 19.1177ZM11.664 13.7409L16.1854 18.2623L25.546 8.90173L24.1773 7.53309L16.1854 15.525L13.0082 12.3478L11.664 13.7409Z\" fill=\"white\"><\/path><\/g><defs><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Normalise la fa\u00e7on dont vous traitez les incidents, les demandes, les probl\u00e8mes et les changements<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31\" height=\"31\" viewBox=\"0 0 31 31\" fill=\"none\"><g><g opacity=\"0.4\"><path d=\"M11.6091 31.0169C18.0206 31.0169 23.2181 25.8194 23.2181 19.4079C23.2181 12.9964 18.0206 7.79883 11.6091 7.79883C5.19755 7.79883 0 12.9964 0 19.4079C0 25.8194 5.19755 31.0169 11.6091 31.0169Z\" fill=\"white\"><\/path><path d=\"M11.8965 30.7971C18.308 30.7609 23.4762 25.5339 23.4399 19.1224C23.4037 12.7109 18.1768 7.54274 11.7653 7.57896C5.3538 7.61517 0.185609 12.8421 0.221826 19.2536C0.258043 25.6651 5.48496 30.8333 11.8965 30.7971Z\" fill=\"#FAFDF7\"><\/path><path d=\"M12.184 30.5742C18.5949 30.4992 23.7312 25.2414 23.6562 18.8306C23.5813 12.4197 18.3235 7.28345 11.9126 7.35841C5.50172 7.43337 0.365457 12.6912 0.44042 19.102C0.515382 25.5129 5.77318 30.6492 12.184 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class=\"elementor-icon-list-text\">Fournit un portail en libre-service et un catalogue de services pour les utilisateurs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31\" height=\"31\" viewBox=\"0 0 31 31\" fill=\"none\"><g><g opacity=\"0.4\"><path d=\"M11.6091 31.0169C18.0206 31.0169 23.2181 25.8194 23.2181 19.4079C23.2181 12.9964 18.0206 7.79883 11.6091 7.79883C5.19755 7.79883 0 12.9964 0 19.4079C0 25.8194 5.19755 31.0169 11.6091 31.0169Z\" fill=\"white\"><\/path><path d=\"M11.8965 30.7971C18.308 30.7609 23.4762 25.5339 23.4399 19.1224C23.4037 12.7109 18.1768 7.54274 11.7653 7.57896C5.3538 7.61517 0.185609 12.8421 0.221826 19.2536C0.258043 25.6651 5.48496 30.8333 11.8965 30.7971Z\" fill=\"#FAFDF7\"><\/path><path d=\"M12.184 30.5742C18.5949 30.4992 23.7312 25.2414 23.6562 18.8306C23.5813 12.4197 18.3235 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class=\"elementor-icon-list-text\">Centralise les donn\u00e9es de configuration et d\u2019actifs dans la CMDB<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31\" height=\"31\" viewBox=\"0 0 31 31\" fill=\"none\"><g><g opacity=\"0.4\"><path d=\"M11.6091 31.0169C18.0206 31.0169 23.2181 25.8194 23.2181 19.4079C23.2181 12.9964 18.0206 7.79883 11.6091 7.79883C5.19755 7.79883 0 12.9964 0 19.4079C0 25.8194 5.19755 31.0169 11.6091 31.0169Z\" fill=\"white\"><\/path><path d=\"M11.8965 30.7971C18.308 30.7609 23.4762 25.5339 23.4399 19.1224C23.4037 12.7109 18.1768 7.54274 11.7653 7.57896C5.3538 7.61517 0.185609 12.8421 0.221826 19.2536C0.258043 25.6651 5.48496 30.8333 11.8965 30.7971Z\" fill=\"#FAFDF7\"><\/path><path d=\"M12.184 30.5742C18.5949 30.4992 23.7312 25.2414 23.6562 18.8306C23.5813 12.4197 18.3235 7.28345 11.9126 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class=\"elementor-icon-list-text\">Fournit des tableaux de bord et des analyses pour la performance des SLA et la qualit\u00e9 des services<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31\" height=\"31\" viewBox=\"0 0 31 31\" fill=\"none\"><g><g opacity=\"0.4\"><path d=\"M11.6091 31.0169C18.0206 31.0169 23.2181 25.8194 23.2181 19.4079C23.2181 12.9964 18.0206 7.79883 11.6091 7.79883C5.19755 7.79883 0 12.9964 0 19.4079C0 25.8194 5.19755 31.0169 11.6091 31.0169Z\" fill=\"white\"><\/path><path d=\"M11.8965 30.7971C18.308 30.7609 23.4762 25.5339 23.4399 19.1224C23.4037 12.7109 18.1768 7.54274 11.7653 7.57896C5.3538 7.61517 0.185609 12.8421 0.221826 19.2536C0.258043 25.6651 5.48496 30.8333 11.8965 30.7971Z\" fill=\"#FAFDF7\"><\/path><path d=\"M12.184 30.5742C18.5949 30.4992 23.7312 25.2414 23.6562 18.8306C23.5813 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26.5794 20.8416Z\" fill=\"#62CB12\"><\/path><path d=\"M26.806 20.6267C31.3396 16.0932 31.3396 8.74278 26.806 4.2092C22.2724 -0.324374 14.922 -0.324372 10.3885 4.2092C5.85488 8.74278 5.85488 16.0932 10.3885 20.6267C14.922 25.1603 22.2724 25.1603 26.806 20.6267Z\" fill=\"#5DC90A\"><\/path><\/g><path d=\"M26.806 20.6267C31.3396 16.0932 31.3396 8.74278 26.806 4.2092C22.2724 -0.324374 14.922 -0.324372 10.3885 4.2092C5.85488 8.74278 5.85488 16.0932 10.3885 20.6267C14.922 25.1603 22.2724 25.1603 26.806 20.6267Z\" fill=\"#5DC90A\"><\/path><path d=\"M18.5996 24.2694C12.0496 24.2694 6.74609 18.9415 6.74609 12.416C6.74609 5.86601 12.074 0.5625 18.5996 0.5625C25.1495 0.5625 30.453 5.89045 30.453 12.416C30.453 18.9415 25.1251 24.2694 18.5996 24.2694ZM18.5996 1.0513C12.3429 1.0513 7.2349 6.15929 7.2349 12.416C7.2349 18.6726 12.3429 23.7806 18.5996 23.7806C24.8562 23.7806 29.9642 18.6726 29.9642 12.416C29.9642 6.13485 24.8562 1.0513 18.5996 1.0513Z\" fill=\"white\"><\/path><path d=\"M17.3983 25.3972C11.8749 25.3972 7.01128 21.4868 5.86259 16.0855C5.83815 15.9878 5.91147 15.89 6.00923 15.8656C6.10699 15.8411 6.20475 15.9145 6.22919 16.0122C7.35344 21.2424 12.0459 25.0551 17.3983 25.0551C18.6203 25.0551 19.7935 24.8595 20.9421 24.4929C21.0399 24.4685 21.1377 24.5174 21.1621 24.6151C21.1865 24.7129 21.1377 24.8107 21.0399 24.8351C19.8912 25.2017 18.6448 25.3972 17.3983 25.3972ZM25.1703 22.4155C25.1214 22.4155 25.0725 22.3911 25.0236 22.3666C24.9503 22.2933 24.9503 22.1711 25.0481 22.0978C27.4432 19.9226 28.8363 16.8432 28.8363 13.6171V13.5682C28.8363 13.4704 28.9096 13.3727 29.0074 13.3727C29.1051 13.3727 29.1785 13.446 29.2029 13.5438V13.5926C29.2029 16.9165 27.7854 20.1182 25.3169 22.3666C25.268 22.4155 25.2192 22.4155 25.1703 22.4155ZM5.78927 13.8126C5.69151 13.8126 5.59375 13.7393 5.59375 13.6415V13.6171C5.59375 10.2932 7.01128 7.11601 9.47973 4.86752C9.55305 4.7942 9.67525 4.79419 9.74857 4.89196C9.82189 4.96528 9.82189 5.08748 9.72413 5.1608C7.329 7.33597 5.96035 10.4154 5.96035 13.6415C5.98479 13.7148 5.88703 13.8126 5.78927 13.8126ZM28.763 11.3441C28.6897 11.3441 28.5919 11.2953 28.5919 11.1975C27.4677 5.96732 22.7752 2.1791 17.4228 2.1791C16.2008 2.1791 15.0032 2.37462 13.8545 2.74123C13.7568 2.76567 13.659 2.71679 13.6345 2.61902C13.6101 2.52126 13.659 2.4235 13.7568 2.39906C14.9299 2.00802 16.1763 1.8125 17.4472 1.8125C22.9707 1.8125 27.8098 5.72292 28.9829 11.0997C29.0074 11.1975 28.9341 11.2953 28.8363 11.3197C28.7874 11.3197 28.763 11.3441 28.763 11.3441Z\" fill=\"black\"><\/path><path d=\"M16.1879 18.7028L11.2266 13.7414L13.0107 11.9573L16.1879 15.1345L24.1798 7.14258L25.964 8.92671L16.1879 18.7028Z\" fill=\"white\"><\/path><path d=\"M16.1854 19.1177L10.8086 13.7409L13.0082 11.5413L16.1854 14.7185L24.1773 6.72656L26.377 8.92617L16.1854 19.1177ZM11.664 13.7409L16.1854 18.2623L25.546 8.90173L24.1773 7.53309L16.1854 15.525L13.0082 12.3478L11.664 13.7409Z\" fill=\"white\"><\/path><\/g><defs><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Prend en charge l'automatisation et les flux de travail bas\u00e9s sur l'IA dans tous les processus de service<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f593e9 e-con-full e-flex e-con e-child\" data-id=\"4f593e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0762ef8 elementor-widget elementor-widget-text-editor\" data-id=\"0762ef8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Correctement impl\u00e9ment\u00e9, ServiceNow ITSM devient la colonne vert\u00e9brale op\u00e9rationnelle de votre organisation informatique \u2013 et un <br>\u00e9l\u00e9ment cl\u00e9 pour la transformation num\u00e9rique et la maturit\u00e9 de la gestion des services informatiques <strong>(<a href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-services-informatiques\/\"><u>ITSM<\/u><\/a>)<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9aa10d4 e-flex e-con-boxed e-con e-parent\" data-id=\"9aa10d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3511df7 semi-bold elementor-widget elementor-widget-heading\" data-id=\"3511df7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ils nous ont fait confiance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b40144 slider-logo elementor-widget elementor-widget-image-carousel\" data-id=\"7b40144\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;5&quot;,&quot;slides_to_show_mobile&quot;:&quot;2&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;autoplay_speed&quot;:0,&quot;speed&quot;:6000,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;autoplay&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-dkv.webp\" alt=\"Faites-nous confiance \u2013 dkv\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-lotto.webp\" alt=\"Faites-nous confiance \u2013 lotto\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-crelan.webp\" alt=\"Faites-nous confiance \u2013 crelan\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Belfius.webp\" alt=\"Faites-nous confiance \u2013 Belfius\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Ald-automotive.webp\" alt=\"Faites-nous confiance \u2013 Ald automotive\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Mercy-corps.webp\" alt=\"Faites-nous confiance \u2013 Mercy corps\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Bnp-paribas-fortis.webp\" alt=\"Faites-nous confiance \u2013 Bnp paribas fortis\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-axa.webp\" alt=\"Faites-nous confiance \u2013 axa\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"9 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/kbc.webp\" alt=\"kbc\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"10 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-proimus.webp\" alt=\"Ils nous font confiance - proimus\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"11 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-lineas-your-freight-force.webp\" alt=\"Faites-nous confiance - lineas your freight force\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"12 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-brussels-airport.webp\" alt=\"Faites-nous confiance - brussels airport\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"13 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-ing.webp\" alt=\"Faites-nous confiance - ing\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"14 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-cph-banque.webp\" alt=\"Faites-nous confiance - cph banque\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2595944 slider-logo-right elementor-widget elementor-widget-image-carousel\" data-id=\"2595944\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;5&quot;,&quot;slides_to_show_mobile&quot;:&quot;2&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;autoplay_speed&quot;:3000,&quot;speed&quot;:5000,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;autoplay&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-dkv.webp\" alt=\"Faites-nous confiance \u2013 dkv\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-lotto.webp\" alt=\"Faites-nous confiance \u2013 lotto\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-crelan.webp\" alt=\"Faites-nous confiance \u2013 crelan\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Belfius.webp\" alt=\"Faites-nous confiance \u2013 Belfius\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Ald-automotive.webp\" alt=\"Faites-nous confiance \u2013 Ald automotive\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Mercy-corps.webp\" alt=\"Faites-nous confiance \u2013 Mercy corps\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Bnp-paribas-fortis.webp\" alt=\"Faites-nous confiance \u2013 Bnp paribas fortis\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-axa.webp\" alt=\"Faites-nous confiance \u2013 axa\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"9 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/kbc.webp\" alt=\"kbc\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"10 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-proimus.webp\" alt=\"Ils nous font confiance - proimus\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"11 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-lineas-your-freight-force.webp\" alt=\"Faites-nous confiance - lineas your freight force\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"12 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-brussels-airport.webp\" alt=\"Faites-nous confiance - brussels airport\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"13 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-ing.webp\" alt=\"Faites-nous confiance - ing\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"14 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-cph-banque.webp\" alt=\"Faites-nous confiance - cph banque\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-300457e e-flex e-con-boxed e-con e-parent\" data-id=\"300457e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a4cd779 e-con-full e-flex e-con e-child\" data-id=\"a4cd779\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0493e60 e-con-full e-flex e-con e-child\" data-id=\"0493e60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-311f681 elementor-widget elementor-widget-heading\" data-id=\"311f681\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi travailler avec SMC Consulting sur ServiceNow ITSM&nbsp;?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0a68e8 elementor-widget elementor-widget-text-editor\" data-id=\"e0a68e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La mise en \u0153uvre de ServiceNow ITSM n&#8217;est pas seulement un exercice de plateforme. Elle affecte les processus, les personnes, la gouvernance et les cha\u00eenes d&#8217;outils dans toute l&#8217;organisation. SMC Consulting apporte une combinaison de :  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71cb54b elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"71cb54b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Strong-ITSM-expertise-\u200b.svg\" class=\"attachment-full size-full wp-image-54543\" alt=\"Ic\u00f4ne soulignant une forte expertise ServiceNow ITSM\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Forte expertise en mati\u00e8re d\u2019ITSM <\/h3><p class=\"elementor-image-box-description\">Nous concevons, mettons en \u0153uvre et optimisons des solutions ITSM pour les entreprises de tous les secteurs, avec une grande exp\u00e9rience dans la gestion des incidents, des demandes, des changements et des actifs.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2f7a14 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"d2f7a14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Workflow-automation-focus.svg\" class=\"attachment-full size-full wp-image-54553\" alt=\"Ic\u00f4ne repr\u00e9sentant l&#039;accent mis sur le flux de travail et l&#039;automatisation dans ServiceNow ITSM\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Priorit\u00e9 au workflow et \u00e0 l\u2019automatisation<\/h3><p class=\"elementor-image-box-description\">Nous sommes sp\u00e9cialis\u00e9s dans la gestion et l\u2019automatisation des workflows, vous aidant \u00e0 utiliser ServiceNow pour supprimer le travail manuel et \u00e9liminer les goulets d\u2019\u00e9tranglement.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c3db4e elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"6c3db4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Integration-mindset-00.svg\" class=\"attachment-full size-full wp-image-54566\" alt=\"Ic\u00f4ne symbolisant un \u00e9tat d&#039;esprit d&#039;int\u00e9gration pour ServiceNow ITSM\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Esprit d\u2019int\u00e9gration <\/h3><p class=\"elementor-image-box-description\">Nous connectons ServiceNow \u00e0 vos outils existants (identit\u00e9, surveillance, collaboration, t\u00e9l\u00e9phonie, CRM, plateformes d\u2019automatisation) afin que les donn\u00e9es circulent de mani\u00e8re fluide dans votre \u00e9cosyst\u00e8me.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-040076b elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"040076b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Local-presence.svg\" class=\"attachment-full size-full wp-image-54567\" alt=\"Ic\u00f4ne indiquant la pr\u00e9sence locale de SMC Consulting en Belgique, en France et au Luxembourg\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Pr\u00e9sence locale <\/h3><p class=\"elementor-image-box-description\">Nous servons des organisations en Belgique, en France et au Luxembourg, avec des consultants qui comprennent les exigences r\u00e9gionales, les langues et les m\u00e9thodes de travail.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8edb50 e-con-full e-flex e-con e-child\" data-id=\"a8edb50\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abd0bd4 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"abd0bd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1295\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-Unlock-the-power-of-AI-for-your-Enterprise.jpg\" class=\"attachment-full size-full wp-image-54524\" alt=\"Illustration faisant la promotion de solutions ServiceNow bas\u00e9es sur l&#039;IA pour l&#039;ITSM d&#039;entreprise\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-Unlock-the-power-of-AI-for-your-Enterprise.jpg 1000w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-Unlock-the-power-of-AI-for-your-Enterprise-232x300.jpg 232w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-Unlock-the-power-of-AI-for-your-Enterprise-791x1024.jpg 791w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-Unlock-the-power-of-AI-for-your-Enterprise-768x995.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88d183f e-con-full e-flex e-con e-child\" data-id=\"88d183f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7529aa elementor-widget elementor-widget-text-editor\" data-id=\"c7529aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Notre objectif est simple : faire en sorte que ServiceNow ITSM fonctionne pour votre r\u00e9alit\u00e9, sans vous forcer \u00e0 adopter une configuration rigide et surdimensionn\u00e9e. Si vous souhaitez comprendre comment cela s&#8217;inscrit dans votre strat\u00e9gie ITSM globale, vous pouvez \u00e9galement explorer notre <a href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-services-informatiques\/\"><u>pratique de conseil ITSM<\/u><\/a>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-90c4629 e-flex e-con-boxed e-con e-parent\" data-id=\"90c4629\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-58afa1b e-con-full e-flex e-con e-child\" data-id=\"58afa1b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de247c2 elementor-widget elementor-widget-heading\" data-id=\"de247c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nos services de conseil ServiceNow ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5abdd13 e-con-full e-flex e-con e-child\" data-id=\"5abdd13\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e270750 e-con-full e-flex e-con e-child\" data-id=\"e270750\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66b1c3f elementor-widget elementor-widget-heading\" data-id=\"66b1c3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9valuation et feuille de route ServiceNow ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0147d43 elementor-widget elementor-widget-text-editor\" data-id=\"0147d43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avant de commencer tout travail de configuration, nous clarifions votre situation actuelle et ce qui devrait \u00eatre am\u00e9lior\u00e9 en premier.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2748b02 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2748b02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Examen de vos outils ITSM, processus et points faibles actuels<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00c9valuation des pratiques en mati\u00e8re d\u2019incidents, de demandes, de changements, de probl\u00e8mes et d\u2019actifs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Identification des gains rapides et des lacunes structurelles<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Feuille de route prioris\u00e9e pour votre impl\u00e9mentation ou optimisation ServiceNow ITSM<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5faf0d1 elementor-widget elementor-widget-text-editor\" data-id=\"5faf0d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>R\u00e9sultat&nbsp;:<\/strong> Une feuille de route ServiceNow ITSM claire et exploitable, avec des phases, une port\u00e9e et des r\u00e9sultats attendus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1123264 e-con-full e-flex e-con e-child\" data-id=\"1123264\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b161bc elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"8b161bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1110\" height=\"800\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Assessment-Roadmap.jpg\" class=\"attachment-full size-full wp-image-54620\" alt=\"Illustration de l&#039;\u00e9valuation et de la feuille de route ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Assessment-Roadmap.jpg 1110w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Assessment-Roadmap-300x216.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Assessment-Roadmap-1024x738.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Assessment-Roadmap-768x554.jpg 768w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-93865ec e-con-full e-flex e-con e-child\" data-id=\"93865ec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ab59199 e-con-full e-flex e-con e-child\" data-id=\"ab59199\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8aedca5 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"8aedca5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1110\" height=\"732\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Process-Design-ITIL-Aligned-ServiceNow-Blueprint.jpg\" class=\"attachment-full size-full wp-image-54632\" alt=\"Graphique du plan de conception de processus ServiceNow align\u00e9 sur ITIL\u00ae 4\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Process-Design-ITIL-Aligned-ServiceNow-Blueprint.jpg 1110w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Process-Design-ITIL-Aligned-ServiceNow-Blueprint-300x198.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Process-Design-ITIL-Aligned-ServiceNow-Blueprint-1024x675.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Process-Design-ITIL-Aligned-ServiceNow-Blueprint-768x506.jpg 768w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7fb4d0 e-con-full e-flex e-con e-child\" data-id=\"a7fb4d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e264c7a elementor-widget elementor-widget-heading\" data-id=\"e264c7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conception des processus et plan directeur ServiceNow align\u00e9 sur ITIL\u00ae 4<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b12edbe elementor-widget elementor-widget-text-editor\" data-id=\"b12edbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous concevons les processus cibles que ServiceNow doit prendre en charge, au lieu d&#8217;activer des fonctionnalit\u00e9s sans un mod\u00e8le op\u00e9rationnel clair.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6840e07 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6840e07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Conception ou am\u00e9lioration des flux de travail de gestion des incidents, des demandes, des probl\u00e8mes, des changements et des connaissances<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00f4les, responsabilit\u00e9s et RACI pour les propri\u00e9taires de l\u2019informatique, des activit\u00e9s et des services<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Structure du catalogue de services et mod\u00e8les de demande<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">D\u00e9finitions SLA\/OLA et r\u00e8gles d\u2019escalade<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d9421a elementor-widget elementor-widget-text-editor\" data-id=\"0d9421a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>R\u00e9sultat&nbsp;:<\/strong> Un plan directeur des processus ServiceNow align\u00e9 sur les <a href=\"https:\/\/www.peoplecert.org\/Frameworks-Professionals\/ITIL-framework\" target=\"_blank\" rel=\"noopener\"><u>meilleures pratiques ITIL\u00ae 4<\/u><\/a> avec votre r\u00e9alit\u00e9 organisationnelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66108c8 e-con-full e-flex e-con e-child\" data-id=\"66108c8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0065011 e-con-full e-flex e-con e-child\" data-id=\"0065011\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b75021 elementor-widget elementor-widget-heading\" data-id=\"6b75021\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Configuration et mise en \u0153uvre de ServiceNow ITSM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1a24d7 elementor-widget elementor-widget-text-editor\" data-id=\"d1a24d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une fois la conception valid\u00e9e, nous configurons ServiceNow ITSM pour qu&#8217;il corresponde.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfbfd0e elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"cfbfd0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Configuration des applications ITSM de base (Incident, Probl\u00e8me, Changement, Demande, Connaissance, CMDB)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Configuration du catalogue de services, du portail en libre-service et des flux d'approbation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cr\u00e9ation de r\u00e8gles d'attribution, de logique de routage et de matrices de priorit\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">D\u00e9finition des formulaires, des champs, des mod\u00e8les et des r\u00e8gles m\u00e9tier<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cycles de tests it\u00e9ratifs avec les principales parties prenantes et les groupes pilotes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89f3b92 elementor-widget elementor-widget-text-editor\" data-id=\"89f3b92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNous adoptons une approche progressive, afin que vous constatiez rapidement la valeur et que vous puissiez vous adapter en fonction des commentaires.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-351d24e e-con-full e-flex e-con e-child\" data-id=\"351d24e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95770e5 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"95770e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1110\" height=\"800\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Configuration-Implementation.jpg\" class=\"attachment-full size-full wp-image-54665\" alt=\"Illustration de la configuration et de l\u2019impl\u00e9mentation de ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Configuration-Implementation.jpg 1110w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Configuration-Implementation-300x216.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Configuration-Implementation-1024x738.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/ServiceNow-ITSM-Configuration-Implementation-768x554.jpg 768w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b26372 e-con-full e-flex e-con e-child\" data-id=\"1b26372\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-43b838f e-con-full e-flex e-con e-child\" data-id=\"43b838f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2adcf6e elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"2adcf6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1110\" height=\"1450\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Integration-Automation.jpg\" class=\"attachment-full size-full wp-image-54654\" alt=\"Graphique repr\u00e9sentant l\u2019int\u00e9gration et l\u2019automatisation de ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Integration-Automation.jpg 1110w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Integration-Automation-230x300.jpg 230w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Integration-Automation-784x1024.jpg 784w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Integration-Automation-768x1003.jpg 768w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-756ddff e-con-full e-flex e-con e-child\" data-id=\"756ddff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1328d8 elementor-widget elementor-widget-heading\" data-id=\"b1328d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Int\u00e9gration et automatisation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fee9b67 elementor-widget elementor-widget-text-editor\" data-id=\"fee9b67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tServiceNow ITSM devient beaucoup plus puissant lorsqu&#8217;il est int\u00e9gr\u00e9 au reste de votre environnement.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ec4e28 elementor-widget elementor-widget-heading\" data-id=\"0ec4e28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Int\u00e9gration et automatisation<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b58b708 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b58b708\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Identit\u00e9 et acc\u00e8s \u2013<\/strong> Azure AD \/ Entra ID, Okta ou autres IdP pour l'authentification unique et le provisionnement des utilisateurs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Collaboration \u2013<\/strong> Microsoft Teams, Outlook, e-mail et chat pour les notifications et la cr\u00e9ation de tickets<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Outils de surveillance et d'ITOM \u2013<\/strong> cr\u00e9er automatiquement des incidents \u00e0 partir d'alertes, enrichir les tickets avec du contexte<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>T\u00e9l\u00e9phonie et centre de contact \u2013<\/strong> Int\u00e9grations CTI pour identifier les appelants et ouvrir des tickets contextuels<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>CRM et syst\u00e8mes d'entreprise \u2013<\/strong> partager des donn\u00e9es sur les clients, les actifs et les services entre les \u00e9quipes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69ab23a elementor-widget elementor-widget-heading\" data-id=\"69ab23a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">En plus des int\u00e9grations, nous mettons en \u0153uvre des sc\u00e9narios d'automatisation tels que&nbsp;:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cda0202 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"cda0202\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Attribution automatique bas\u00e9e sur les comp\u00e9tences, l'emplacement ou le service<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Flux de travail de modification standard avec des \u00e9tapes pr\u00e9-approuv\u00e9es<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ex\u00e9cution automatis\u00e9e des demandes courantes (par exemple, acc\u00e8s, r\u00e9initialisation des mots de passe)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Flux de travail de maintenance et de communication planifi\u00e9s<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e40938 e-con-full e-flex e-con e-child\" data-id=\"2e40938\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-056a8c7 e-con-full e-flex e-con e-child\" data-id=\"056a8c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82cc8b5 elementor-widget elementor-widget-heading\" data-id=\"82cc8b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Formation, gestion du changement et adoption<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6730cfc elementor-widget elementor-widget-text-editor\" data-id=\"6730cfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une initiative ServiceNow r\u00e9ussit lorsque les \u00e9quipes l&#8217;adoptent et continuent \u00e0 l&#8217;utiliser correctement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97c438e elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"97c438e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Formation bas\u00e9e sur les r\u00f4les pour les agents du centre de services, les propri\u00e9taires de processus, les approbateurs et les administrateurs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Courtes sessions \u00ab&nbsp;comment faire&nbsp;\u00bb pour les utilisateurs finaux sur le portail libre-service<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Soutien \u00e0 la communication interne et \u00e0 la gestion du changement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Playbooks, runbooks et articles de connaissances pour soutenir les op\u00e9rations quotidiennes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5895135 elementor-widget elementor-widget-text-editor\" data-id=\"5895135\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Objectif :<\/strong> Rendre ServiceNow ITSM intuitif \u00e0 adopter, tant pour les \u00e9quipes informatiques que pour les utilisateurs finaux.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4fe3e5 e-con-full e-flex e-con e-child\" data-id=\"e4fe3e5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-844a987 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"844a987\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1110\" height=\"730\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Training-Change-Management-Adoption.jpg\" class=\"attachment-full size-full wp-image-54656\" alt=\"Illustration de la formation, de la gestion du changement et de l\u2019adoption de ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Training-Change-Management-Adoption.jpg 1110w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Training-Change-Management-Adoption-300x197.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Training-Change-Management-Adoption-1024x673.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Training-Change-Management-Adoption-768x505.jpg 768w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9088454 e-con-full e-flex e-con e-child\" data-id=\"9088454\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-fc18e5c e-con-full e-flex e-con e-child\" data-id=\"fc18e5c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d54b9b7 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"d54b9b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1110\" height=\"710\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Support-TMA-Continuous-Improvement.jpg\" class=\"attachment-full size-full wp-image-54655\" alt=\"Graphique illustrant le support, le TMA et l\u2019am\u00e9lioration continue de ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Support-TMA-Continuous-Improvement.jpg 1110w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Support-TMA-Continuous-Improvement-300x192.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Support-TMA-Continuous-Improvement-1024x655.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Support-TMA-Continuous-Improvement-768x491.jpg 768w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ca5dec e-con-full e-flex e-con e-child\" data-id=\"4ca5dec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7eb1cf elementor-widget elementor-widget-heading\" data-id=\"e7eb1cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Support, TMA et am\u00e9lioration continue<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ab7bf2 elementor-widget elementor-widget-text-editor\" data-id=\"3ab7bf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tApr\u00e8s la mise en production, nous restons \u00e0 vos c\u00f4t\u00e9s pour assurer la sant\u00e9 et l\u2019\u00e9volution de votre environnement ServiceNow ITSM.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3f3587 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e3f3587\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Support technique et fonctionnel (TMA)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Contr\u00f4les de sant\u00e9 r\u00e9guliers sur les performances, l\u2019arri\u00e9r\u00e9, les SLA et l\u2019adoption par les utilisateurs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Am\u00e9liorations de la configuration et perfectionnement des processus<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Extension de ServiceNow ITSM \u00e0 de nouvelles \u00e9quipes, sites ou r\u00e9gions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Pr\u00e9paration \u00e0 des produits ServiceNow suppl\u00e9mentaires (ITOM, ITAM, RH, CSM, etc.)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e22dc7b e-flex e-con-boxed e-con e-parent\" data-id=\"e22dc7b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6f80216 e-con-full e-flex e-con e-child\" data-id=\"6f80216\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76db49f elementor-widget elementor-widget-heading\" data-id=\"76db49f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment nous menons les projets ServiceNow ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0c8eb9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d0c8eb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12e4cf0 elementor-widget elementor-widget-text-editor\" data-id=\"12e4cf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous r\u00e9alisons g\u00e9n\u00e9ralement les projets ServiceNow ITSM en cinq \u00e9tapes structur\u00e9es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e20dc7 e-con-full e-flex e-con e-child\" data-id=\"9e20dc7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8341c59 e-con-full e-flex e-con e-child\" data-id=\"8341c59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-955ec91 elementor-widget elementor-widget-image\" data-id=\"955ec91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"832\" height=\"710\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Discover-Align.jpg\" class=\"attachment-full size-full wp-image-54746\" alt=\"\u00c9tape 1 \u2013 d\u00e9couvrir et s\u2019aligner dans un projet ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Discover-Align.jpg 832w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Discover-Align-300x256.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Discover-Align-768x655.jpg 768w\" sizes=\"auto, (max-width: 832px) 100vw, 832px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8abfdb e-con-full e-flex e-con e-child\" data-id=\"c8abfdb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-390bd8c elementor-widget elementor-widget-image\" data-id=\"390bd8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Discover-Align-Icon.svg\" class=\"attachment-full size-full wp-image-54777\" alt=\"Ic\u00f4ne pour la phase de d\u00e9couverte et d\u2019alignement\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af2734b e-con-full e-flex e-con e-child\" data-id=\"af2734b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89b2783 elementor-widget elementor-widget-heading\" data-id=\"89b2783\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrir et aligner<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ecf5c3 elementor-widget elementor-widget-text-editor\" data-id=\"3ecf5c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"7785\" data-end=\"8025\">Nous commen\u00e7ons par des ateliers pour comprendre vos objectifs, vos op\u00e9rations de service IT actuelles, les outils existants et les contraintes. Cela permet d&#8217;aligner l&#8217;IT, les parties prenantes de l&#8217;entreprise et la direction sur ce \u00e0 quoi ressemble le succ\u00e8s et sur la mani\u00e8re dont ServiceNow ITSM doit le soutenir. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4e9853 e-con-full e-flex e-con e-child\" data-id=\"d4e9853\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ecef289 e-con-full e-flex e-con e-child\" data-id=\"ecef289\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4cfe7f elementor-widget elementor-widget-image\" data-id=\"c4cfe7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"832\" height=\"710\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Design-Plan.jpg\" class=\"attachment-full size-full wp-image-54745\" alt=\"\u00c9tape 2 \u2013 concevoir et planifier l\u2019impl\u00e9mentation de ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Design-Plan.jpg 832w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Design-Plan-300x256.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Design-Plan-768x655.jpg 768w\" sizes=\"auto, (max-width: 832px) 100vw, 832px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bba6d12 e-con-full e-flex e-con e-child\" data-id=\"bba6d12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-526c5e5 elementor-widget elementor-widget-image\" data-id=\"526c5e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Design-Plan-Icon.svg\" class=\"attachment-full size-full wp-image-54776\" alt=\"Ic\u00f4ne pour la phase de conception et de planification\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee63ce0 e-con-full e-flex e-con e-child\" data-id=\"ee63ce0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-022c8f7 elementor-widget elementor-widget-heading\" data-id=\"022c8f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Concevoir et planifier<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a6c872 elementor-widget elementor-widget-text-editor\" data-id=\"7a6c872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous traduisons les conclusions en&nbsp;:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1005e8d elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1005e8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Processus cibles et catalogues de services<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Architecture de la plateforme et mod\u00e8le de donn\u00e9es (y compris la port\u00e9e de la CMDB)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Exigences en mati\u00e8re d\u2019int\u00e9gration et d\u2019automatisation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Un plan de projet r\u00e9aliste avec des phases, des jalons et des crit\u00e8res de r\u00e9ussite<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b4bce4 e-con-full e-flex e-con e-child\" data-id=\"5b4bce4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ff6951b e-con-full e-flex e-con e-child\" data-id=\"ff6951b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee89209 elementor-widget elementor-widget-image\" data-id=\"ee89209\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"832\" height=\"710\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Configure-Integrate-Test.jpg\" class=\"attachment-full size-full wp-image-54743\" alt=\"\u00c9tape 3 \u2013 configurer, int\u00e9grer et tester ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Configure-Integrate-Test.jpg 832w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Configure-Integrate-Test-300x256.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Configure-Integrate-Test-768x655.jpg 768w\" sizes=\"auto, (max-width: 832px) 100vw, 832px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a58c07 e-con-full e-flex e-con e-child\" data-id=\"2a58c07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7872e4 elementor-widget elementor-widget-image\" data-id=\"e7872e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Configure-Integrate-Test-Icon.svg\" class=\"attachment-full size-full wp-image-54774\" alt=\"Ic\u00f4ne pour la phase de configuration, d\u2019int\u00e9gration et de test\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c87818 e-con-full e-flex e-con e-child\" data-id=\"0c87818\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb789e0 elementor-widget elementor-widget-heading\" data-id=\"eb789e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Configurer, int\u00e9grer et tester<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5003a36 elementor-widget elementor-widget-text-editor\" data-id=\"5003a36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nos consultants configurent ServiceNow ITSM, cr\u00e9ent des int\u00e9grations et mettent en \u0153uvre l\u2019automatisation en courtes it\u00e9rations&nbsp;:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74f19b3 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"74f19b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Sprints de configuration avec des d\u00e9monstrations<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Tests d\u2019acceptation du syst\u00e8me et par les utilisateurs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Boucles de r\u00e9troaction pour ajuster avant un d\u00e9ploiement plus large<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e53ae6 e-con-full e-flex e-con e-child\" data-id=\"8e53ae6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3c52d5c e-con-full e-flex e-con e-child\" data-id=\"3c52d5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37fb690 elementor-widget elementor-widget-image\" data-id=\"37fb690\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"832\" height=\"710\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Deploy-Enable.webp\" class=\"attachment-full size-full wp-image-54744\" alt=\"\u00c9tape 4 \u2013 d\u00e9ployer et activer ServiceNow ITSM\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa1cade e-con-full e-flex e-con e-child\" data-id=\"fa1cade\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17eba1b elementor-widget elementor-widget-image\" data-id=\"17eba1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Deploy-Enable-Icon.svg\" class=\"attachment-full size-full wp-image-54775\" alt=\"Ic\u00f4ne pour la phase de d\u00e9ploiement et d\u2019activation\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36aaf3b e-con-full e-flex e-con e-child\" data-id=\"36aaf3b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ffce7db elementor-widget elementor-widget-heading\" data-id=\"ffce7db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">D\u00e9ployer et activer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-934ef2b elementor-widget elementor-widget-text-editor\" data-id=\"934ef2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous planifions la mise en service avec soin afin de r\u00e9duire les risques&nbsp;:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4af4ee1 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4af4ee1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Plan de transition et communication<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Formation des \u00e9quipes de soutien et des utilisateurs cl\u00e9s<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">P\u00e9riode d\u2019assistance intensive avec une surveillance \u00e9troite des incidents et des commentaires<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9750868 e-con-full e-flex e-con e-child\" data-id=\"9750868\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9def1f8 e-con-full e-flex e-con e-child\" data-id=\"9def1f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cd1d50 elementor-widget elementor-widget-image\" data-id=\"8cd1d50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"832\" height=\"710\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Optimise-Evolve.jpg\" class=\"attachment-full size-full wp-image-54747\" alt=\"\u00c9tape 5 \u2013 optimiser et faire \u00e9voluer ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Optimise-Evolve.jpg 832w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Optimise-Evolve-300x256.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Optimise-Evolve-768x655.jpg 768w\" sizes=\"auto, (max-width: 832px) 100vw, 832px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-558cba8 e-con-full e-flex e-con e-child\" data-id=\"558cba8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6d82a3 elementor-widget elementor-widget-image\" data-id=\"c6d82a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Optimise-Evolve-Icon.svg\" class=\"attachment-full size-full wp-image-54778\" alt=\"Ic\u00f4ne pour la phase d\u2019optimisation et d\u2019\u00e9volution\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c96c06b e-con-full e-flex e-con e-child\" data-id=\"c96c06b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8885e elementor-widget elementor-widget-heading\" data-id=\"ff8885e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Optimiser et faire \u00e9voluer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddad7fd elementor-widget elementor-widget-text-editor\" data-id=\"ddad7fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Apr\u00e8s la stabilisation, nous passons \u00e0 l\u2019am\u00e9lioration continue :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e42c97 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9e42c97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Examens r\u00e9guliers des services et tableaux de bord<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Nouvelles fonctionnalit\u00e9s, automatisation et am\u00e9liorations des processus<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.13324 18.3752 9.22984C18.3752 14.3264 14.2609 18.4597 9.1876 18.4597C4.11432 18.4597 0 14.3264 0 9.22984C0 4.13324 4.11432 0 9.1876 0ZM7.27968 12.2278L5.03033 9.9662C4.64712 9.581 4.64704 8.95284 5.03033 8.56772C5.4137 8.18267 6.04176 8.18508 6.42234 8.56772L8.00812 10.162L11.953 6.19902C12.3364 5.81389 12.9617 5.81389 13.345 6.19902C13.7284 6.58407 13.7278 7.21284 13.345 7.59743L8.703 12.2608C8.32018 12.6454 7.69428 12.6459 7.31099 12.2608C7.30022 12.25 7.28983 12.239 7.27968 12.2278Z\" fill=\"#FFF06D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Extension \u00e0 des processus, des sites ou des unit\u00e9s commerciales suppl\u00e9mentaires<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fd970e e-con-full e-flex e-con e-parent\" data-id=\"2fd970e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b48ad1b e-con-full e-flex e-con e-child\" data-id=\"b48ad1b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4f4baf elementor-widget elementor-widget-heading\" data-id=\"f4f4baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9sultats attendus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84cc1c5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"84cc1c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c75fdcd br elementor-widget elementor-widget-text-editor\" data-id=\"c75fdcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un environnement ServiceNow ITSM bien mis en \u0153uvre conduit g\u00e9n\u00e9ralement \u00e0&nbsp;:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9259e0b elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9259e0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9solution plus rapide des incidents et moins d\u2019escalades<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Adoption accrue du libre-service, r\u00e9duisant les demandes de base au centre de services<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Am\u00e9lioration de la conformit\u00e9 aux SLA et meilleure visibilit\u00e9 sur la qualit\u00e9 des services<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gouvernance renforc\u00e9e et r\u00e9duction des risques li\u00e9s aux changements et aux mises en production<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une CMDB fiable qui prend en charge l\u2019analyse d\u2019impact et la prise de d\u00e9cision<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une compr\u00e9hension plus claire des co\u00fbts, du retour sur investissement et du co\u00fbt total de possession d\u2019ITSM, vous aidant \u00e0 justifier les investissements<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dac74e5 br elementor-widget elementor-widget-text-editor\" data-id=\"dac74e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEn fin de compte, ServiceNow ITSM devient non seulement un outil informatique, mais un \u00e9l\u00e9ment cl\u00e9 pour votre strat\u00e9gie num\u00e9rique globale et votre feuille de route de <strong><a href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-services-informatiques\/\">gestion des services informatiques<\/a><\/strong>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43c83eb e-con-full e-flex e-con e-child\" data-id=\"43c83eb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fed030 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"5fed030\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1842\" height=\"1406\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-young-businesswoman-checking-her-tablet-with-copy-space-1.jpg\" class=\"attachment-full size-full wp-image-54825\" alt=\"Banni\u00e8re faisant la promotion des capacit\u00e9s d\u2019IA dans ServiceNow pour l\u2019ITSM d\u2019entreprise\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-young-businesswoman-checking-her-tablet-with-copy-space-1.jpg 1842w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-young-businesswoman-checking-her-tablet-with-copy-space-1-300x229.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-young-businesswoman-checking-her-tablet-with-copy-space-1-1024x782.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-young-businesswoman-checking-her-tablet-with-copy-space-1-768x586.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-young-businesswoman-checking-her-tablet-with-copy-space-1-1536x1172.jpg 1536w\" sizes=\"auto, (max-width: 1842px) 100vw, 1842px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ab4fb5 e-con-full e-flex e-con e-parent\" data-id=\"6ab4fb5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6b62010 e-con-full e-flex e-con e-child\" data-id=\"6b62010\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f50779 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"1f50779\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1998\" height=\"1616\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-blur-image-background-corridor-hospital-clinic-image.jpg\" class=\"attachment-full size-full wp-image-54822\" alt=\"Couloir flou, symbolisant ServiceNow ITSM dans un environnement de soins de sant\u00e9\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-blur-image-background-corridor-hospital-clinic-image.jpg 1998w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-blur-image-background-corridor-hospital-clinic-image-300x243.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-blur-image-background-corridor-hospital-clinic-image-1024x828.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-blur-image-background-corridor-hospital-clinic-image-768x621.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-blur-image-background-corridor-hospital-clinic-image-1536x1242.jpg 1536w\" sizes=\"auto, (max-width: 1998px) 100vw, 1998px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d9d079f e-con-full e-flex e-con e-child\" data-id=\"d9d079f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd3f581 elementor-widget elementor-widget-heading\" data-id=\"bd3f581\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c0 qui s'adresse ce service&nbsp;?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c25e334 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c25e334\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd77c50 br elementor-widget elementor-widget-text-editor\" data-id=\"fd77c50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNos services de conseil et de mise en \u0153uvre ServiceNow ITSM sont id\u00e9aux si vous&nbsp;:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-509e18d elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"509e18d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Pr\u00e9voyez votre premi\u00e8re mise en \u0153uvre de ServiceNow ITSM et souhaitez la r\u00e9ussir d\u00e8s le premier jour<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Utilisez d\u00e9j\u00e0 ServiceNow ITSM, mais estimez que vous ne tirez pas pleinement parti de la plateforme<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Devez migrer d'un outil ITSM existant ou complexe vers ServiceNow<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Souhaitez un partenaire \u00e0 long terme pour prendre en charge les int\u00e9grations, l'automatisation et les am\u00e9liorations continues<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Op\u00e9rez en Belgique, en France ou au Luxembourg et souhaitez un partenaire ITSM local et sp\u00e9cialis\u00e9 pour votre parcours ServiceNow<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdf2662 br elementor-widget elementor-widget-text-editor\" data-id=\"bdf2662\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Comparez encore diff\u00e9rents outils ITSM&nbsp;?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba01d87 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ba01d87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Consultez notre comparaison <a href=\"https:\/\/www.smcconsulting.be\/fr\/halo-itsm-vs-servicenow-quel-outil-choisir-pour-votre-gestion-des-services\/\"><u>HaloITSM vs ServiceNow<\/u><\/a>.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">D\u00e9couvrez les <a href=\"https:\/\/www.smcconsulting.be\/fr\/halo-itsm-vs-servicenow-comparaison-complete-des-fonctionnalites-pour-les-pme\/\" target=\"_blank\">fonctionnalit\u00e9s de HaloITSM vs ServiceNow<\/a> pour les PME et les \u00e9quipes de taille moyenne.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85632a7 e-flex e-con-boxed e-con e-parent\" data-id=\"85632a7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f731bc1 e-con-full e-flex e-con e-child\" data-id=\"f731bc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-12dfbcc e-con-full e-flex e-con e-child\" data-id=\"12dfbcc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f09559 elementor-widget elementor-widget-heading\" data-id=\"2f09559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi travailler avec SMC Consulting sur ServiceNow ITSM ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-315d441 elementor-widget elementor-widget-text-editor\" data-id=\"315d441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous envisagez ServiceNow ITSM ou si vous l&#8217;avez d\u00e9j\u00e0 mis en place, mais que vous pensez qu&#8217;il pourrait faire plus pour votre organisation, SMC Consulting peut vous aider \u00e0 d\u00e9finir les prochaines \u00e9tapes appropri\u00e9es. Si vous \u00eates encore en train de d\u00e9finir votre approche globale de l&#8217;ITSM, vous pouvez \u00e9galement consulter notre pr\u00e9sentation de la <strong><a href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-services-informatiques\/\"><u>gestion des services IT<\/u><\/a><\/strong> (ITSM). <\/p><p><a href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\"><strong>Parlez \u00e0 un expert ServiceNow<\/strong><\/a> \u2013 planifiez un appel de 30 minutes pour discuter de votre contexte, de vos d\u00e9fis et de vos objectifs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b8a5ad e-con-full e-flex e-con e-child\" data-id=\"0b8a5ad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f4af44 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"1f4af44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"930\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-Unlock-the-power-of-AI-for-your-Enterprise1.jpg\" class=\"attachment-full size-full wp-image-54824\" alt=\"Femme d\u2019affaires utilisant une tablette, repr\u00e9sentant les solutions mobiles ServiceNow ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-Unlock-the-power-of-AI-for-your-Enterprise1.jpg 1200w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-Unlock-the-power-of-AI-for-your-Enterprise1-300x233.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-Unlock-the-power-of-AI-for-your-Enterprise1-1024x794.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-Unlock-the-power-of-AI-for-your-Enterprise1-768x595.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fca249 e-flex e-con-boxed e-con e-parent\" data-id=\"7fca249\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6d140e elementor-widget elementor-widget-heading\" data-id=\"d6d140e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Notre <b>blog<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d7bc98 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1d7bc98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab461bb e-con-full e-flex e-con e-child\" data-id=\"ab461bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5260828 e-con-full e-flex e-con e-child\" data-id=\"5260828\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-889c917 preserve-img-ratio-cover elementor-widget elementor-widget-the7_elements\" data-id=\"889c917\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_elements.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"portfolio-shortcode the7-elementor-widget the7_elements-889c917 mode-masonry classic-layout-list description-under-image meta-info-off content-bg-on resize-by-browser-width loading-effect-none jquery-filter\" data-padding=\"0\" data-mobile-columns-num=\"1\" data-tablet-columns-num=\"2\" data-desktop-columns-num=\"1\" data-wide-desktop-columns-num=\"1\" data-post-limit=\"-1\" data-pagination-mode=\"none\" data-scroll-offset=\"\" aria-live=\"assertive\"><div class=\"iso-container dt-isotope custom-iso-columns\"><div class=\"visible wf-cell iso-item\" data-post-id=\"85217\" data-date=\"2026-04-28T10:49:06+02:00\" data-name=\"Risques de mise en \u0153uvre de ServiceNow pour les organisations de taille interm\u00e9diaire : comment un partenaire ITSM exp\u00e9riment\u00e9 s\u00e9curise le parcours\"><article class=\"post visible post-85217 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-du-changement category-itsm tag-gestion-des-actifs tag-gestion-des-incidents tag-gestion-du-changement tag-itil-v4 tag-itsm tag-transformation-numerique category-177 category-175 description-off\" data-name=\"Risques de mise en \u0153uvre de ServiceNow pour les organisations de taille interm\u00e9diaire : comment un partenaire ITSM exp\u00e9riment\u00e9 s\u00e9curise le parcours\" data-date=\"2026-04-28T10:49:06+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/risques-de-mise-en-oeuvre-de-servicenow-pour-les-organisations-de-taille-intermediaire-comment-un-partenaire-itsm-experimente-securise-le-parcours\/\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"\u00c9quipe IT discutant d\u2019une feuille de route pour r\u00e9duire les risques de mise en \u0153uvre de ServiceNow auxquels les organisations de taille interm\u00e9diaire sont confront\u00e9es en Belgique et en France\" sizes=\"(max-width: 1024px) 100vw, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-3.png\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-3.png 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-3-300x300.png 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-3-150x150.png 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-3-768x768.png 768w\" \/><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/risques-de-mise-en-oeuvre-de-servicenow-pour-les-organisations-de-taille-intermediaire-comment-un-partenaire-itsm-experimente-securise-le-parcours\/\" rel=\"bookmark\" title=\"Risques de mise en \u0153uvre de ServiceNow pour les organisations de taille interm\u00e9diaire : comment un partenaire ITSM exp\u00e9riment\u00e9 s\u00e9curise le parcours\">Risques de mise en \u0153uvre de ServiceNow pour les organisations de taille interm\u00e9diaire : comment un partenaire ITSM exp\u00e9riment\u00e9 s\u00e9curise le parcours<\/a><\/h3><div class=\"entry-excerpt\"><p>D\u00e9couvrez les principaux risques de mise en \u0153uvre de ServiceNow&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/risques-de-mise-en-oeuvre-de-servicenow-pour-les-organisations-de-taille-intermediaire-comment-un-partenaire-itsm-experimente-securise-le-parcours\/\" target=\"\" aria-label=\"Read more about Risques de mise en \u0153uvre de ServiceNow pour les organisations de taille interm\u00e9diaire : comment un partenaire ITSM exp\u00e9riment\u00e9 s\u00e9curise le parcours\" class=\"box-button elementor-button elementor-size-xl\">Lire la suite<\/a>\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8506afa e-con-full e-flex e-con e-child\" data-id=\"8506afa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24c1b7c preserve-img-ratio-cover elementor-widget elementor-widget-the7_elements\" data-id=\"24c1b7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_elements.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"portfolio-shortcode the7-elementor-widget the7_elements-24c1b7c mode-masonry classic-layout-list description-under-image meta-info-off content-bg-on resize-by-browser-width loading-effect-none jquery-filter\" data-padding=\"30px\" data-mobile-columns-num=\"1\" data-tablet-columns-num=\"2\" data-desktop-columns-num=\"2\" data-wide-desktop-columns-num=\"2\" data-post-limit=\"-1\" data-pagination-mode=\"none\" data-scroll-offset=\"\" aria-live=\"assertive\"><div class=\"iso-container dt-isotope custom-iso-columns\"><div class=\"visible wf-cell iso-item\" data-post-id=\"80548\" data-date=\"2026-03-20T14:52:01+01:00\" data-name=\"Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\"><article class=\"post visible post-80548 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-incidents tag-itil-v4 tag-itsm tag-transformation-numerique tag-xla category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\" data-date=\"2026-03-20T14:52:01+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/le-xla-en-pratique-8-indicateurs-dexperience-qui-predisent-ladoption-et-la-deflexion\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"IT leaders reviewing an experience dashboard that visualizes XLA metrics and ITSM user satisfaction across services\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard-768x768.webp 768w\" \/><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/le-xla-en-pratique-8-indicateurs-dexperience-qui-predisent-ladoption-et-la-deflexion\/\" rel=\"bookmark\" title=\"Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\">Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion<\/a><\/h3><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment les indicateurs XLA aident les responsables informatiques \u00e0&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/le-xla-en-pratique-8-indicateurs-dexperience-qui-predisent-ladoption-et-la-deflexion\/\" target=\"\" aria-label=\"Read more about Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\" class=\"box-button elementor-button elementor-size-xl\">Lire la suite<\/a>\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"74346\" data-date=\"2026-03-06T14:24:05+01:00\" data-name=\"CMDB conforme \u00e0 NIS2 : le mod\u00e8le de donn\u00e9es d&#039;actifs minimum pour la cyber-r\u00e9silience (UE)\"><article class=\"post visible post-74346 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-incidents tag-halo-itsm tag-itil-v4 tag-itsm category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"CMDB conforme \u00e0 NIS2 : le mod\u00e8le de donn\u00e9es d&#8217;actifs minimum pour la cyber-r\u00e9silience (UE)\" data-date=\"2026-03-06T14:24:05+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/cmdb-conforme-a-nis2-le-modele-de-donnees-dactifs-minimum-pour-la-cyber-resilience-ue\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Diagramme d&#039;une architecture d&#039;exigences CMDB NIS2 montrant les services, actifs, fournisseurs et donn\u00e9es de s\u00e9curit\u00e9 pour la cyber-r\u00e9silience de l&#039;UE\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/image.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/image.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/image-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/image-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/image-768x768.webp 768w\" \/><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/cmdb-conforme-a-nis2-le-modele-de-donnees-dactifs-minimum-pour-la-cyber-resilience-ue\/\" rel=\"bookmark\" title=\"CMDB conforme \u00e0 NIS2 : le mod\u00e8le de donn\u00e9es d&#8217;actifs minimum pour la cyber-r\u00e9silience (UE)\">CMDB conforme \u00e0 NIS2 : le mod\u00e8le de donn\u00e9es d&#8217;actifs minimum pour la cyber-r\u00e9silience (UE)<\/a><\/h3><div class=\"entry-excerpt\"><p>Comprenez comment les exigences CMDB de NIS2 transforment votre CMDB&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/cmdb-conforme-a-nis2-le-modele-de-donnees-dactifs-minimum-pour-la-cyber-resilience-ue\/\" target=\"\" aria-label=\"Read more about CMDB conforme \u00e0 NIS2 : le mod\u00e8le de donn\u00e9es d&#8217;actifs minimum pour la cyber-r\u00e9silience (UE)\" class=\"box-button elementor-button elementor-size-xl\">Lire la suite<\/a>\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dbe875 e-con-full e-flex e-con e-parent\" data-id=\"3dbe875\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5409a0d e-con-full e-flex e-con e-child\" data-id=\"5409a0d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bd0e50 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"9bd0e50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1726\" height=\"2100\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-FAQs-About-AI-Powered-Knowledge-Management.jpg\" class=\"attachment-full size-full wp-image-54823\" alt=\"Banni\u00e8re pour la FAQ sur la gestion des connaissances bas\u00e9e sur l\u2019IA dans ServiceNow\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-FAQs-About-AI-Powered-Knowledge-Management.jpg 1726w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-FAQs-About-AI-Powered-Knowledge-Management-247x300.jpg 247w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-FAQs-About-AI-Powered-Knowledge-Management-842x1024.jpg 842w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-FAQs-About-AI-Powered-Knowledge-Management-768x934.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-FAQs-About-AI-Powered-Knowledge-Management-1262x1536.jpg 1262w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Servicenow-FAQs-About-AI-Powered-Knowledge-Management-1683x2048.jpg 1683w\" sizes=\"auto, (max-width: 1726px) 100vw, 1726px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e00d851 e-con-full e-flex e-con e-child\" data-id=\"e00d851\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26a52bf elementor-widget elementor-widget-heading\" data-id=\"26a52bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>FAQ&nbsp;:<\/b> Consulting et impl\u00e9mentation ServiceNow ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-766ec56 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"766ec56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48a5ea3 elementor-widget elementor-widget-accordion\" data-id=\"48a5ea3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7611\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7611\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">  Qu\u2019est-ce que ServiceNow ITSM&nbsp;?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7611\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7611\"><p>ServiceNow ITSM est une suite d\u2019applications qui g\u00e8rent la prestation de bout en bout des services informatiques, notamment la gestion des incidents, des probl\u00e8mes, des changements, des demandes, des connaissances et de la CMDB sur une plateforme cloud unique. Elle aide les \u00e9quipes informatiques \u00e0 standardiser les processus, \u00e0 am\u00e9liorer la qualit\u00e9 des services et \u00e0 obtenir une visibilit\u00e9 sur les performances, le tout conform\u00e9ment aux meilleures pratiques <a href=\"https:\/\/www.peoplecert.org\/Frameworks-Professionals\/ITIL-framework\"><u>ITIL\u00ae&nbsp;4<\/u><\/a>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7612\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7612\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que fait un partenaire de conseil ServiceNow ITSM comme SMC Consulting&nbsp;?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7612\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7612\"><p>Un partenaire de conseil ServiceNow ITSM vous aide \u00e0 planifier, concevoir, mettre en \u0153uvre et am\u00e9liorer votre plateforme ServiceNow. Chez SMC Consulting, nous&nbsp;: <\/p>\n<ul>\n<li>\u00c9valuons la maturit\u00e9 et les outils ITSM actuels<\/li>\n<li>Concevons des processus align\u00e9s sur ITIL et un plan ServiceNow<\/li>\n<li>Configurons et int\u00e9grons ServiceNow ITSM \u00e0 vos syst\u00e8mes existants<\/li>\n<li>Fournissons une formation, une gestion du changement et un support post-mise en service<\/li>\n<\/ul>\n<p>Cela garantit que la plateforme est adapt\u00e9e \u00e0 votre organisation et offre une valeur commerciale mesurable.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7613\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7613\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Combien de temps dure une impl\u00e9mentation typique de ServiceNow ITSM&nbsp;?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7613\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7613\"><p>Cela d\u00e9pend de la port\u00e9e, de la complexit\u00e9 et du nombre d\u2019int\u00e9grations. Un d\u00e9ploiement cibl\u00e9 (incidents, demandes, changement de base, catalogue limit\u00e9, int\u00e9grations simples) peut commencer \u00e0 apporter de la valeur en quelques semaines. Les projets plus importants avec CMDB, les automatisations avanc\u00e9es et les int\u00e9grations multiples se d\u00e9roulent g\u00e9n\u00e9ralement sur plusieurs mois. Pendant la phase d\u2019\u00e9valuation, nous d\u00e9finissons un calendrier r\u00e9aliste en fonction de vos priorit\u00e9s et de votre capacit\u00e9 interne.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7614\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7614\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Pouvez-vous nous aider \u00e0 migrer de notre outil ITSM existant vers ServiceNow&nbsp;?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7614\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7614\"><p>Oui. Nous aidons r\u00e9guli\u00e8rement les organisations \u00e0 passer d\u2019outils ITSM complexes ou existants \u00e0 des plateformes modernes. Pour ServiceNow ITSM, nous&nbsp;:  <\/p>\n<ul>\n<li>Analysons votre mod\u00e8le de donn\u00e9es, vos processus et votre configuration actuels<\/li>\n<li>Mappons les tickets, les actifs, les utilisateurs, les services et les connaissances \u00e0 ServiceNow<\/li>\n<li>Planifions et ex\u00e9cutons la migration des donn\u00e9es et les ex\u00e9cutions parall\u00e8les<\/li>\n<li>Prenons en charge le basculement et l\u2019hypercare afin de minimiser les perturbations<\/li>\n<\/ul>\n<p>L\u2019objectif est de migrer les donn\u00e9es qui comptent, de mani\u00e8re propre et s\u00fbre, sans importer d\u2019anciens probl\u00e8mes ou de mauvaises habitudes.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7615\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7615\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Travaillez-vous uniquement en Belgique, ou \u00e9galement dans d\u2019autres pays&nbsp;?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7615\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7615\"><p>Nous sommes bas\u00e9s en Belgique, mais nous r\u00e9alisons des projets ITSM pour des organisations en Belgique, en France et au Luxembourg, et nous soutenons des projets multinationaux dans la r\u00e9gion. Les outils de collaboration \u00e0 distance nous permettent de travailler efficacement avec des \u00e9quipes distribu\u00e9es tout en fournissant une expertise locale en cas de besoin. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7616\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-7616\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Pouvez-vous int\u00e9grer ServiceNow ITSM \u00e0 nos outils existants et automatiser les flux de travail&nbsp;?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7616\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-7616\"><p>Absolument. L\u2019int\u00e9gration et l\u2019automatisation sont au c\u0153ur de notre approche. Nous connectons ServiceNow ITSM aux fournisseurs d\u2019identit\u00e9, aux outils de surveillance, aux plateformes de collaboration, \u00e0 la t\u00e9l\u00e9phonie, au CRM et \u00e0 d\u2019autres syst\u00e8mes d\u2019entreprise. \u00c0 partir de l\u00e0, nous concevons des automatisations (attribution automatique, flux de travail de changement standard, ex\u00e9cution automatis\u00e9e, notifications) pour r\u00e9duire le travail manuel et acc\u00e9l\u00e9rer la prestation de services.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7617\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-7617\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Offrez-vous un bilan de sant\u00e9 ServiceNow ITSM&nbsp;?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7617\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-7617\"><p>Oui. Notre bilan de sant\u00e9 ServiceNow ITSM est un engagement de courte dur\u00e9e o\u00f9 nous examinons votre configuration, vos processus, vos indicateurs cl\u00e9s de performance et les commentaires des utilisateurs. Vous recevez un rapport concis avec les conclusions, les gains rapides et les recommandations \u00e0 moyen terme pour am\u00e9liorer les performances, l\u2019adoption et le retour sur investissement.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu\\u2019est-ce que ServiceNow ITSM&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>ServiceNow ITSM est une suite d\\u2019applications qui g\\u00e8rent la prestation de bout en bout des services informatiques, notamment la gestion des incidents, des probl\\u00e8mes, des changements, des demandes, des connaissances et de la CMDB sur une plateforme cloud unique. Elle aide les \\u00e9quipes informatiques \\u00e0 standardiser les processus, \\u00e0 am\\u00e9liorer la qualit\\u00e9 des services et \\u00e0 obtenir une visibilit\\u00e9 sur les performances, le tout conform\\u00e9ment aux meilleures pratiques <a href=\\\"https:\\\/\\\/www.peoplecert.org\\\/Frameworks-Professionals\\\/ITIL-framework\\\"><u>ITIL\\u00ae&nbsp;4<\\\/u><\\\/a>. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Que fait un partenaire de conseil ServiceNow ITSM comme SMC Consulting&nbsp;?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Un partenaire de conseil ServiceNow ITSM vous aide \\u00e0 planifier, concevoir, mettre en \\u0153uvre et am\\u00e9liorer votre plateforme ServiceNow. 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.elementor-element.elementor-element-48d51ca.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-54401 .elementor-element.elementor-element-081e878 img, .elementor-54401 .elementor-element.elementor-element-081e878 svg{border-radius:20px 20px 20px 20px;}.elementor-54401 .elementor-element.elementor-element-4f4e613{--display:flex;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:30px;--padding-right:0px;}.elementor-54401 .elementor-element.elementor-element-744cd5d .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:700;line-height:1.3em;color:#1D2026;}.elementor-54401 .elementor-element.elementor-element-744cd5d > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-widget-divider{--divider-color:var( --e-global-color-secondary );}.elementor-widget-divider .elementor-divider__text{color:var( 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.elementor-element.elementor-element-6c3db4e .elementor-image-box-img img{border-radius:100px;transition-duration:0.3s;}.elementor-54401 .elementor-element.elementor-element-6c3db4e .elementor-image-box-title{font-family:\"Outfit\", Sans-serif;font-size:28px;font-weight:700;line-height:1.2em;color:#FFFFFF;}.elementor-54401 .elementor-element.elementor-element-6c3db4e:has(:hover) .elementor-image-box-title,\n\t\t\t\t\t .elementor-54401 .elementor-element.elementor-element-6c3db4e:has(:focus) .elementor-image-box-title{color:#FFFFFF;}.elementor-54401 .elementor-element.elementor-element-6c3db4e .elementor-image-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.5em;color:#FFFFFF;}.elementor-54401 .elementor-element.elementor-element-6c3db4e > .elementor-widget-container{margin:20px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-54401 .elementor-element.elementor-element-040076b.elementor-position-right 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.elementor-element.elementor-element-ab59199{--display:flex;--width:48%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-54401 .elementor-element.elementor-element-ab59199:not(.elementor-motion-effects-element-type-background), .elementor-54401 .elementor-element.elementor-element-ab59199 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/Process-Design-ITIL-Aligned-ServiceNow-Blueprint.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-54401 .elementor-element.elementor-element-ab59199.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-54401 .elementor-element.elementor-element-8aedca5 img, .elementor-54401 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