{"id":41176,"date":"2025-10-17T09:16:04","date_gmt":"2025-10-17T07:16:04","guid":{"rendered":"https:\/\/www.smcconsulting.be\/problemes-itsm\/"},"modified":"2026-02-25T12:51:42","modified_gmt":"2026-02-25T11:51:42","slug":"problemes-itsm","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/fr\/problemes-itsm\/","title":{"rendered":"Gestion des probl\u00e8mes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41176\" class=\"elementor elementor-41176 elementor-41135\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcb8d53 e-flex e-con-boxed e-con e-parent\" data-id=\"fcb8d53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f3c1e89 e-con-full e-flex e-con e-child\" data-id=\"f3c1e89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abbab34 elementor-widget elementor-widget-heading\" data-id=\"abbab34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#3645CA\">Gestion des probl\u00e8mes<\/span> dans HaloITSM (ITIL 4)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1c5bf1 elementor-widget elementor-widget-text-editor\" data-id=\"d1c5bf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>R\u00e9solvez les causes, pas seulement les sympt\u00f4mes. Dans ITIL, la <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/963\" target=\"_blank\" rel=\"noopener\">gestion des incidents<\/a> r\u00e9tablit rapidement le service, tandis que la gestion des probl\u00e8mes pr\u00e9vient la r\u00e9currence en identifiant et en \u00e9liminant les causes profondes (et en documentant les solutions de contournement). Utilisez <a href=\"https:\/\/www.smcconsulting.be\/fr\/v1-haloitsm-outil-de-gestion-des-services-informatiques\/\">HaloITSM<\/a> pour relier incidents \u2192 probl\u00e8mes \u2192 changements, afin que les corrections perdurent.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfb0934 elementor-widget__width-inherit elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"dfb0934\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_dfb0934\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_dfb0934 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_dfb0934 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_dfb0934 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_dfb0934 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_dfb0934\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-f042a65 \" href=\"https:\/\/www.smcconsulting.be\/fr\/demo-haloitsm\/\" id=\"uc_blox_btn_group_elementor_dfb0934_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">R\u00e9server une d\u00e9monstration en direct<\/div>\n  <\/div>\n<\/a>\n<a class=\"elementor-repeater-item-3efd253 \" href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\" id=\"uc_blox_btn_group_elementor_dfb0934_item2\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Obtenir les tarifs et le calendrier<\/div>\n  <\/div>\n<\/a>\n<a class=\"elementor-repeater-item-6201913 \" href=\"https:\/\/www.smcconsulting.be\/fr\/v1-haloitsm-outil-de-gestion-des-services-informatiques\/\" id=\"uc_blox_btn_group_elementor_dfb0934_item3\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Aper\u00e7u de HaloITSM<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46d2869 elementor-widget elementor-widget-heading\" data-id=\"46d2869\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Capacit\u00e9s connexes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb7ed8e e-con-full e-flex e-con e-child\" data-id=\"eb7ed8e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77df99b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"77df99b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path d=\"M7.1671 20C7.083 20 7.00036 19.9782 6.92738 19.9367C6.8544 19.8953 6.79361 19.8356 6.75104 19.7637C4.94767 16.7163 0.142183 10.2307 0.0938412 10.1655C0.0251806 10.0729 -0.00760137 9.95892 0.00148741 9.84436C0.0105762 9.72979 0.0609287 9.62229 0.143341 9.54151L1.62052 8.09369C1.70077 8.01503 1.80628 7.96675 1.9187 7.95726C2.03112 7.94776 2.14334 7.97765 2.23584 8.04172L7.06651 11.3875C10.2781 7.2952 13.2627 4.471 15.2243 2.80692C17.4231 0.941431 18.8211 0.103173 18.8795 0.0682399C18.9545 0.0235921 19.0403 4.39632e-06 19.1278 6.41002e-09H21.5175C21.6153 -1.5869e-05 21.7108 0.0294571 21.7913 0.0845112C21.8719 0.139565 21.9336 0.2176 21.9684 0.308268C22.0032 0.398937 22.0094 0.497956 21.9862 0.592197C21.963 0.686439 21.9114 0.771451 21.8383 0.835961C18.2956 3.96561 14.6124 8.93826 12.1464 12.5586C9.46576 16.4938 7.60483 19.7261 7.58636 19.7583C7.54447 19.8312 7.48397 19.892 7.41094 19.9344C7.33791 19.9768 7.25492 19.9994 7.17029 20L7.1671 20Z\" fill=\"#00D2C4\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gestion des incidents<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-656cabf elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"656cabf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-changements-itsm\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path d=\"M7.1671 20C7.083 20 7.00036 19.9782 6.92738 19.9367C6.8544 19.8953 6.79361 19.8356 6.75104 19.7637C4.94767 16.7163 0.142183 10.2307 0.0938412 10.1655C0.0251806 10.0729 -0.00760137 9.95892 0.00148741 9.84436C0.0105762 9.72979 0.0609287 9.62229 0.143341 9.54151L1.62052 8.09369C1.70077 8.01503 1.80628 7.96675 1.9187 7.95726C2.03112 7.94776 2.14334 7.97765 2.23584 8.04172L7.06651 11.3875C10.2781 7.2952 13.2627 4.471 15.2243 2.80692C17.4231 0.941431 18.8211 0.103173 18.8795 0.0682399C18.9545 0.0235921 19.0403 4.39632e-06 19.1278 6.41002e-09H21.5175C21.6153 -1.5869e-05 21.7108 0.0294571 21.7913 0.0845112C21.8719 0.139565 21.9336 0.2176 21.9684 0.308268C22.0032 0.398937 22.0094 0.497956 21.9862 0.592197C21.963 0.686439 21.9114 0.771451 21.8383 0.835961C18.2956 3.96561 14.6124 8.93826 12.1464 12.5586C9.46576 16.4938 7.60483 19.7261 7.58636 19.7583C7.54447 19.8312 7.48397 19.892 7.41094 19.9344C7.33791 19.9768 7.25492 19.9994 7.17029 20L7.1671 20Z\" fill=\"#00D2C4\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gestion des changements <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58ff24f elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"58ff24f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.smcconsulting.be\/fr\/cmdb-itsm\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path d=\"M7.1671 20C7.083 20 7.00036 19.9782 6.92738 19.9367C6.8544 19.8953 6.79361 19.8356 6.75104 19.7637C4.94767 16.7163 0.142183 10.2307 0.0938412 10.1655C0.0251806 10.0729 -0.00760137 9.95892 0.00148741 9.84436C0.0105762 9.72979 0.0609287 9.62229 0.143341 9.54151L1.62052 8.09369C1.70077 8.01503 1.80628 7.96675 1.9187 7.95726C2.03112 7.94776 2.14334 7.97765 2.23584 8.04172L7.06651 11.3875C10.2781 7.2952 13.2627 4.471 15.2243 2.80692C17.4231 0.941431 18.8211 0.103173 18.8795 0.0682399C18.9545 0.0235921 19.0403 4.39632e-06 19.1278 6.41002e-09H21.5175C21.6153 -1.5869e-05 21.7108 0.0294571 21.7913 0.0845112C21.8719 0.139565 21.9336 0.2176 21.9684 0.308268C22.0032 0.398937 22.0094 0.497956 21.9862 0.592197C21.963 0.686439 21.9114 0.771451 21.8383 0.835961C18.2956 3.96561 14.6124 8.93826 12.1464 12.5586C9.46576 16.4938 7.60483 19.7261 7.58636 19.7583C7.54447 19.8312 7.48397 19.892 7.41094 19.9344C7.33791 19.9768 7.25492 19.9994 7.17029 20L7.1671 20Z\" fill=\"#00D2C4\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">CMDB<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-563fbcc e-con-full e-flex e-con e-child\" data-id=\"563fbcc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-344abe5 elementor-widget__width-inherit itsm-software-img elementor-widget elementor-widget-image\" data-id=\"344abe5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/Animated-3.svg\" class=\"attachment-full size-full wp-image-32196\" alt=\"HaloITSM | Logiciel ITSM intuitif fourni par des experts\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a50114f e-flex e-con-boxed e-con e-parent\" data-id=\"a50114f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1aefa7 elementor-widget elementor-widget-heading\" data-id=\"f1aefa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu\u2019est-ce que la <span style=\"color:#3645CA\">gestion des probl\u00e8mes ?<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85cefba elementor-widget elementor-widget-text-editor\" data-id=\"85cefba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Objectif&nbsp;: r\u00e9duire la probabilit\u00e9 et l\u2019impact des <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/963\" target=\"_blank\" rel=\"noopener\">incidents<\/a> en identifiant les causes, en g\u00e9rant les solutions de contournement et les erreurs connues. ITIL\u202f4 encourage \u00e9galement l\u2019analyse proactive en utilisant les tendances des incidents afin de d\u00e9tecter les probl\u00e8mes pr\u00e9cocement.<\/p><p>Un artefact courant est la Base de Donn\u00e9es des Erreurs Connues (KEDB) : un r\u00e9f\u00e9rentiel de probl\u00e8mes\/erreurs connues avec les sympt\u00f4mes, la cause profonde (lorsqu&rsquo;elle est connue) et les solutions de contournement qui aident le service d&rsquo;assistance \u00e0 r\u00e9soudre plus rapidement les nouvelles occurrences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-455da69 e-flex e-con-boxed e-con e-parent\" data-id=\"455da69\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-adc6c89 e-con-full e-flex e-con e-child\" data-id=\"adc6c89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d69d307 e-con-full e-flex e-con e-child\" data-id=\"d69d307\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a303e4 elementor-widget elementor-widget-heading\" data-id=\"5a303e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi les \u00e9quipes choisissent HaloITSM pour la gestion des probl\u00e8mes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19e0c12 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"19e0c12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Link-incidents-\u2192-problems-\u2192-changes.webp\" class=\"attachment-full size-full wp-image-41177\" alt=\"Lier incidents \u2192 probl\u00e8mes \u2192 changements\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Link-incidents-\u2192-problems-\u2192-changes.webp 200w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Link-incidents-\u2192-problems-\u2192-changes-150x150.webp 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Lier incidents \u2192 probl\u00e8mes \u2192 changements<\/h3><p class=\"elementor-image-box-description\">Transformez les <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/963\" target=\"_blank\">incidents<\/a> r\u00e9currents en probl\u00e8mes, reliez les CI\/services affect\u00e9s via la <a href=\"https:\/\/www.smcconsulting.be\/haloitsm-cmdb-itam\/\">CMDB<\/a> et d\u00e9clenchez des <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1926\" target=\"_blank\">changements<\/a> standard\/normaux pour des corrections permanentes.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed18155 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"ed18155\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Workarounds-KEDB.webp\" class=\"attachment-full size-full wp-image-41178\" alt=\"Solutions de contournement et KEDB\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Workarounds-KEDB.webp 200w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Workarounds-KEDB-150x150.webp 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Solutions de contournement et KEDB<\/h3><p class=\"elementor-image-box-description\">Enregistrez les solutions de contournement\/erreurs connues pour que le niveau 1 puisse r\u00e9soudre rapidement les probl\u00e8mes r\u00e9currents pendant que l'ing\u00e9nierie travaille sur la cause racine.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd8e221 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"fd8e221\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Root-cause-analysis-RCA-at-pace.webp\" class=\"attachment-full size-full wp-image-41179\" alt=\"Analyse des causes profondes (RCA) en temps r\u00e9el\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Root-cause-analysis-RCA-at-pace.webp 200w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Root-cause-analysis-RCA-at-pace-150x150.webp 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Analyse des causes profondes (RCA) en temps r\u00e9el<\/h3><p class=\"elementor-image-box-description\">Collaborez avec l'ing\u00e9nierie gr\u00e2ce \u00e0 la synchronisation bidirectionnelle avec <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/943\" target=\"_blank\">Jira<\/a> et <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1087\" target=\"_blank\">Azure DevOps<\/a>, pour que les investigations et les statuts restent synchronis\u00e9s.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30b5b24 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"30b5b24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Microsoft-Teams-in-the-loop.webp\" class=\"attachment-full size-full wp-image-41180\" alt=\"Microsoft Teams dans la boucle\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Microsoft Teams dans la boucle<\/h3><p class=\"elementor-image-box-description\">Notifiez les canaux, utilisez des chatbots et int\u00e9grez le <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1862\/\" target=\"_blank\">portail libre-service<\/a> pour maintenir les parties prenantes align\u00e9es sans changement de contexte.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ca0500 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"7ca0500\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Knowledge-capture-deflection.webp\" class=\"attachment-full size-full wp-image-41181\" alt=\"Capture et d\u00e9flexion des connaissances\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Knowledge-capture-deflection.webp 200w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Knowledge-capture-deflection-150x150.webp 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Capture et d\u00e9flexion des connaissances<\/h3><p class=\"elementor-image-box-description\">Convertir les corrections en articles de base de connaissances et afficher des suggestions lors de la prise en charge pour r\u00e9duire le volume futur. Consultez la <a href=\"https:\/\/haloitsm.com\/wp-content\/themes\/halo\/static\/HaloITSM_Knowledge_Management_Resource.pdf\" target=\"_blank\">ressource de gestion des connaissances<\/a>.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d64371c e-con-full e-flex e-con e-child\" data-id=\"d64371c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-084b9d4 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"084b9d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1172\" height=\"1612\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Why-teams-choose-HaloITSM-for-problem-management.webp\" class=\"attachment-full size-full wp-image-41182\" alt=\"Pourquoi les \u00e9quipes choisissent HaloITSM pour la gestion des probl\u00e8mes\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Why-teams-choose-HaloITSM-for-problem-management.webp 1172w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Why-teams-choose-HaloITSM-for-problem-management-218x300.webp 218w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Why-teams-choose-HaloITSM-for-problem-management-744x1024.webp 744w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Why-teams-choose-HaloITSM-for-problem-management-768x1056.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Why-teams-choose-HaloITSM-for-problem-management-1117x1536.webp 1117w\" sizes=\"auto, (max-width: 1172px) 100vw, 1172px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-611051a e-flex e-con-boxed e-con e-parent\" data-id=\"611051a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b6d8173 e-con-full e-flex e-con e-child\" data-id=\"b6d8173\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b3ea55 elementor-widget elementor-widget-heading\" data-id=\"7b3ea55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment cela <strong style=\"color:#3645CA\">fonctionne<\/strong> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16d133b elementor-widget elementor-widget-image\" data-id=\"16d133b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1682\" height=\"948\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/How-it-works.webp\" class=\"attachment-full size-full wp-image-41183\" alt=\"Comment cela fonctionne\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/How-it-works.webp 1682w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/How-it-works-300x169.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/How-it-works-1024x577.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/How-it-works-768x433.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/How-it-works-1536x866.webp 1536w\" sizes=\"auto, (max-width: 1682px) 100vw, 1682px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78d1ee2 elementor-widget elementor-widget-heading\" data-id=\"78d1ee2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ces \u00e9tapes suivent les directives ITIL 4 sur l'identification \u2192 l'analyse \u2192 le contr\u00f4le des erreurs, avec des boucles proactives pour la d\u00e9tection des tendances.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11c3c06 e-flex e-con-boxed e-con e-parent\" data-id=\"11c3c06\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1c61aa9 e-con-full e-flex e-con e-child\" data-id=\"1c61aa9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43849c9 elementor-widget elementor-widget-heading\" data-id=\"43849c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Int\u00e9grations qui <strong style=\"color:#3645CA\">acc\u00e9l\u00e8rent l'analyse des causes racines<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b36505d e-con-full e-flex e-con e-child\" data-id=\"b36505d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d3a252b e-con-full e-flex e-con e-child\" data-id=\"d3a252b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-225b950 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"225b950\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"306\" height=\"306\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Jira-Software.webp\" class=\"attachment-full size-full wp-image-39140\" alt=\"Jira Software\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Jira-Software.webp 306w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Jira-Software-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Jira-Software-150x150.webp 150w\" sizes=\"auto, (max-width: 306px) 100vw, 306px\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tLogiciel Jira \t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tLogiciel Jira\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tLa synchronisation bidirectionnelle maintient les t\u00e2ches et les probl\u00e8mes refl\u00e9t\u00e9s entre les outils. Consultez le <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/943\" target=\"_blank\">guide d'int\u00e9gration Jira<\/a>. \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-70428d0 e-con-full e-flex e-con e-child\" data-id=\"70428d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1e363c elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"b1e363c\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"306\" height=\"306\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Azure-DevOps.webp\" class=\"attachment-full size-full wp-image-39138\" alt=\"Azure DevOps\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Azure-DevOps.webp 306w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Azure-DevOps-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Azure-DevOps-150x150.webp 150w\" sizes=\"auto, (max-width: 306px) 100vw, 306px\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tAzure DevOps\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tAzure DevOps\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tSynchronisation bidirectionnelle pour les \u00e9l\u00e9ments de travail et les champs. En savoir plus dans le <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1087\" target=\"_blank\">guide d'int\u00e9gration Azure DevOps<\/a>. \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa57d02 e-con-full e-flex e-con e-child\" data-id=\"fa57d02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71cce36 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"71cce36\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"306\" height=\"304\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Microsoft-Teams.png\" class=\"attachment-full size-full wp-image-39128\" alt=\"Microsoft Teams\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Microsoft-Teams.png 306w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Microsoft-Teams-300x298.png 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Microsoft-Teams-150x150.png 150w\" sizes=\"auto, (max-width: 306px) 100vw, 306px\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tMicrosoft Teams \t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tMicrosoft Teams\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tLes notifications, les chatbots et un portail int\u00e9gr\u00e9 vous permettent de travailler l\u00e0 o\u00f9 se trouvent vos \u00e9quipes. Consultez le <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1080\" target=\"_blank\">guide d'int\u00e9gration Teams<\/a>. \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-afc30cd e-con-full e-flex e-con e-child\" data-id=\"afc30cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5f6d9b elementor-widget elementor-widget-heading\" data-id=\"c5f6d9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Besoin d'autres fonctionnalit\u00e9s (par exemple, astreinte) ? Consultez la <a href=\"\/itsm-incidents\/\" target=\"_blank\">Gestion des incidents<\/a> ou demandez-nous d'adapter votre pile technologique. <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3d2b80 e-flex e-con-boxed e-con e-parent\" data-id=\"d3d2b80\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-134fcea e-con-full e-flex e-con e-child\" data-id=\"134fcea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7354bf6 elementor-widget elementor-widget-heading\" data-id=\"7354bf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> <span style=\"color:#3645CA\">KPI<\/span> que nous avons mis en place<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79e0043 elementor-align-start br elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"79e0043\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Taux d'incidents r\u00e9p\u00e9t\u00e9s<\/b> (par service\/CI)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Temps jusqu'\u00e0 la solution de contournement et temps jusqu'\u00e0 la cause racine<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Erreurs connues ferm\u00e9es vs ouvertes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00c2ge du backlog des probl\u00e8mes \/ d\u00e9bit<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c0056e br elementor-widget elementor-widget-text-editor\" data-id=\"7c0056e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ces mesures refl\u00e8tent les pratiques largement utilis\u00e9es dans l&rsquo;industrie et ITIL pour \u00e9valuer l&rsquo;efficacit\u00e9 de la gestion des probl\u00e8mes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb96fb9 e-con-full e-flex e-con e-child\" data-id=\"cb96fb9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e12208a elementor-widget__width-inherit itsm-software-img elementor-widget elementor-widget-image\" data-id=\"e12208a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/09\/HaloITSM-with- SMC-Consulting-Luxembourg.webp\" class=\"attachment-full size-full wp-image-36593\" alt=\"HaloITSM avec SMC Consulting Luxembourg\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91f5a9f e-flex e-con-boxed e-con e-parent\" data-id=\"91f5a9f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5f35724 e-con-full e-flex e-con e-child\" data-id=\"5f35724\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bdb292 e-con-full e-flex e-con e-child\" data-id=\"5bdb292\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e266a3 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"1e266a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment SMC Consulting livre <span style=\"color:#3645CA\">(<a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-en-france\/\" style=\"color:#3645CA\" target=\"_blank\">FR<\/a>\/<a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-belgique\/\" style=\"color:#3645CA\" target=\"_blank\">BE<\/a>\/<a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-au-luxembourg\/\" style=\"color:#3645CA\" target=\"_blank\">LU<\/a>)<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adec73d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"adec73d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6525a5a elementor-align-start br elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6525a5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.66807 0.369141C14.7413 0.369141 18.8557 4.48346 18.8557 9.55674C18.8557 14.63 14.7413 18.7443 9.66807 18.7443C4.59479 18.7443 0.480469 14.63 0.480469 9.55674C0.480469 4.48346 4.59479 0.369141 9.66807 0.369141ZM7.76015 12.5409L5.5108 10.2897C5.12759 9.90629 5.12751 9.28101 5.5108 8.89765C5.89417 8.51436 6.52223 8.51676 6.90281 8.89765L8.48859 10.4847L12.4335 6.53979C12.8168 6.15642 13.4422 6.15642 13.8255 6.53979C14.2088 6.92308 14.2083 7.54897 13.8255 7.9318L9.18347 12.5738C8.80065 12.9566 8.17475 12.9572 7.79146 12.5738C7.78069 12.563 7.7703 12.5521 7.76015 12.5409Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Conception et construction :<\/strong> \u00e9tats des probl\u00e8mes, mod\u00e8les, workflow RCA, KEDB et relations <a href=\"https:\/\/www.smcconsulting.be\/fr\/cmdb-itsm\/\">CMDB<\/a>.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Int\u00e9gration et automatisation :<\/strong> notifications <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1080\" target=\"_blank\">Teams<\/a>, synchronisation bidirectionnelle avec <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/943\" target=\"_blank\">Jira<\/a>\/<a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1087\" target=\"_blank\">Azure DevOps<\/a>, et d\u00e9clencheurs de changement.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Activation et optimisation :<\/strong> revues des tendances, PIR avec <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1926\" target=\"_blank\">Change<\/a>, hygi\u00e8ne des connaissances et boucle d'am\u00e9lioration continue.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-059dd88 br elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"059dd88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nos conceptions de pratique de r\u00e9solution de probl\u00e8mes (RCA, KEDB, r\u00e8gles de liaison) sont fournies par des <strong><a href=\"https:\/\/www.smcconsulting.be\/fr\/ingenieurs-certifies-itil-v4-de-smc-consulting-conseil-et-mise-en-oeuvre-itsm\/\">ing\u00e9nieurs certifi\u00e9s ITIL v4<\/a><\/strong> afin de garantir la coh\u00e9rence de la gouvernance, de la capture de donn\u00e9es et du reporting.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47d7311 e-con-full e-flex e-con e-child\" data-id=\"47d7311\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f83533b elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"f83533b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_f83533b\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_f83533b a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_f83533b .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_f83533b .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_f83533b .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_f83533b\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-8e71bdc \" href=\"https:\/\/www.smcconsulting.be\/fr\/demo-haloitsm\/\" id=\"uc_blox_btn_group_elementor_f83533b_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">R\u00e9server une d\u00e9monstration en direct<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c85d74 br elementor-widget elementor-widget-text-editor\" data-id=\"1c85d74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPr\u00eat \u00e0 stopper les<br>incidents r\u00e9p\u00e9t\u00e9s ? \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24b1c5a e-con-full e-flex e-con e-parent\" data-id=\"24b1c5a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4bb07ae e-flex e-con-boxed e-con e-child\" data-id=\"4bb07ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-370ac4b e-con-full e-flex e-con e-child\" data-id=\"370ac4b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65d7203 elementor-widget elementor-widget-heading\" data-id=\"65d7203\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-282538f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"282538f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c24d011 elementor-widget elementor-widget-accordion\" data-id=\"c24d011\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"FAQ-H\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2031\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2031\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">En quoi la gestion des probl\u00e8mes diff\u00e8re-t-elle de la gestion des incidents ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2031\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2031\"><p>La gestion des incidents r\u00e9tablit rapidement le service ; la gestion des probl\u00e8mes pr\u00e9vient la r\u00e9currence en \u00e9liminant la cause sous-jacente. Utilisez les deux en tandem. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2032\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2032\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qu'est-ce qu'une KEDB et pourquoi est-ce important ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2032\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2032\"><p>Une base de donn\u00e9es d&rsquo;erreurs connues stocke les erreurs connues et les solutions de contournement pour que les agents puissent r\u00e9soudre rapidement les probl\u00e8mes r\u00e9currents pendant que les corrections permanentes sont en cours.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2033\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2033\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">HaloITSM peut-il lier les incidents aux probl\u00e8mes et aux changements ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2033\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2033\"><p>Oui\u2014reliez les <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/963\" target=\"_blank\" rel=\"noopener\">incidents<\/a> aux probl\u00e8mes, cartographiez les CI affect\u00e9s dans la <a href=\"https:\/\/www.smcconsulting.be\/haloitsm-cmdb-itam\/\">CMDB<\/a> et proposez des <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1926\" target=\"_blank\" rel=\"noopener\">changements<\/a> pour une correction permanente.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2034\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2034\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment collaborons-nous avec les d\u00e9veloppeurs&nbsp;?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2034\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2034\"><p>Utilisez la synchronisation bidirectionnelle avec <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/943\" target=\"_blank\" rel=\"noopener\">Jira<\/a> ou <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1087\" target=\"_blank\" rel=\"noopener\">Azure DevOps<\/a> pour que les tickets et les statuts se refl\u00e8tent sans duplication manuelle.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2035\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2035\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Pouvons-nous tenir les parties prenantes inform\u00e9es dans Microsoft Teams ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2035\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2035\"><p>Oui, HaloITSM prend en charge les notifications <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1080\" target=\"_blank\" rel=\"noopener\">Teams<\/a>, les chatbots et un <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1862\/\" target=\"_blank\" rel=\"noopener\">portail libre-service<\/a> int\u00e9gr\u00e9 pour les mises \u00e0 jour et le libre-service.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e205d6 e-con-full e-flex e-con e-child\" data-id=\"5e205d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea8ba2e elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"ea8ba2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1726\" height=\"1646\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Frequently-Asked-Questions.webp\" class=\"attachment-full size-full wp-image-41217\" alt=\"Questions fr\u00e9quemment pos\u00e9es.\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Frequently-Asked-Questions.webp 1726w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Frequently-Asked-Questions-300x286.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Frequently-Asked-Questions-1024x977.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Frequently-Asked-Questions-768x732.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Frequently-Asked-Questions-1536x1465.webp 1536w\" sizes=\"auto, (max-width: 1726px) 100vw, 1726px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Gestion des probl\u00e8mes dans HaloITSM (ITIL 4) R\u00e9solvez les causes, pas seulement les sympt\u00f4mes. Dans ITIL, la gestion des incidents r\u00e9tablit rapidement le service, tandis que la gestion des probl\u00e8mes pr\u00e9vient la r\u00e9currence en identifiant et en \u00e9liminant les causes profondes (et en documentant les solutions de contournement). Utilisez HaloITSM pour relier incidents \u2192 probl\u00e8mes&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-41176","page","type-page","status-publish","hentry"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Why-teams-choose-HaloITSM-for-problem-management-744x1024.webp","_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":null,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Why-teams-choose-HaloITSM-for-problem-management-218x300.webp","_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice Support : Optimisez votre ITSM %%page%% %%sep%% %%sitename%%":null,"Freshservice Support":null,"D\u00e9couvrez Freshservice, solution int\u00e9gr\u00e9e pour un support ITSM efficace. 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polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"abbab34\",\"elType\":\"widget\",\"settings\":{\"title\":\"<span style=\\\"color:#3645CA;\\\">Gestion des probl\\u00e8mes<\\\/span> dans HaloITSM (ITIL 4)\",\"title_color\":\"#0B0B0B\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":54,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9a228be\"}],\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":24,\"sizes\":[]},\"header_size\":\"h1\",\"align_mobile\":\"center\",\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 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Dans ITIL, la <a href=\\\"https:\\\/\\\/usehalo.com\\\/haloitsm\\\/guides\\\/963\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">gestion des incidents<\\\/a> r\\u00e9tablit rapidement le service, tandis que la gestion des probl\\u00e8mes pr\\u00e9vient la r\\u00e9currence en identifiant et en \\u00e9liminant les causes profondes (et en documentant les solutions de contournement). 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.elementor-icon-list-text{color:var( --e-global-color-accent );}.elementor-41176 .elementor-element.elementor-element-563fbcc{--display:flex;--width:48%;--flex-direction:column;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:center;--align-items:center;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-41176 .elementor-element.elementor-element-563fbcc.e-con{--align-self:center;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight 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.elementor-image-box-img{width:25%;}.elementor-41176 .elementor-element.elementor-element-7ca0500 .elementor-image-box-img img{border-style:none;border-radius:100%;transition-duration:0.3s;}.elementor-41176 .elementor-element.elementor-element-7ca0500:has(:hover) .elementor-image-box-title,\n\t\t\t\t\t .elementor-41176 .elementor-element.elementor-element-7ca0500:has(:focus) .elementor-image-box-title{color:#FFFFFF;}.elementor-41176 .elementor-element.elementor-element-7ca0500 .elementor-image-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;color:#FFFFFF;}.elementor-41176 .elementor-element.elementor-element-7ca0500 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-41176 .elementor-element.elementor-element-d64371c{--display:flex;--width:85%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:40px 40px 40px 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.elementor-element.elementor-element-134fcea.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-41176 .elementor-element.elementor-element-7354bf6 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:700;line-height:1.2em;color:#0B0B0B;}.elementor-41176 .elementor-element.elementor-element-7354bf6 > .elementor-widget-container{margin:0px 0px 10px 0px;}.elementor-41176 .elementor-element.elementor-element-79e0043 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(15px\/2);}.elementor-41176 .elementor-element.elementor-element-79e0043 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(15px\/2);}.elementor-41176 .elementor-element.elementor-element-79e0043 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(15px\/2);}.elementor-41176 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.elementor-element.elementor-element-5bdb292:not(.elementor-motion-effects-element-type-background), .elementor-41176 .elementor-element.elementor-element-5bdb292 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/Why-Partner-with-SMC-Consulting-bg-1.webp\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-41176 .elementor-element.elementor-element-5bdb292.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-41176 .elementor-element.elementor-element-1e266a3{text-align:start;width:var( --container-widget-width, 580px );max-width:580px;--container-widget-width:580px;--container-widget-flex-grow:0;}.elementor-41176 .elementor-element.elementor-element-1e266a3 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:700;line-height:1.2em;color:#0B0B0B;}.elementor-41176 .elementor-element.elementor-element-1e266a3 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.elementor-accordion-icon, .elementor-widget-accordion .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon, .elementor-widget-accordion .elementor-active .elementor-accordion-title{color:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-accordion-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-accordion .elementor-tab-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( 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.elementor-heading-title{font-size:24px;line-height:1.3em;}.elementor-41176 .elementor-element.elementor-element-f1aefa7 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-41176 .elementor-element.elementor-element-85cefba{text-align:center;font-size:16px;line-height:1.6em;}.elementor-41176 .elementor-element.elementor-element-85cefba > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-41176 .elementor-element.elementor-element-455da69{--content-width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:50px;--padding-bottom:60px;--padding-left:20px;--padding-right:20px;}.elementor-41176 .elementor-element.elementor-element-adc6c89{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-41176 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