{"id":40691,"date":"2025-10-16T09:25:18","date_gmt":"2025-10-16T07:25:18","guid":{"rendered":"https:\/\/www.smcconsulting.be\/application-despace-de-travail-freshdesk\/"},"modified":"2025-11-15T17:40:22","modified_gmt":"2025-11-15T16:40:22","slug":"application-despace-de-travail-freshdesk","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/fr\/application-despace-de-travail-freshdesk\/","title":{"rendered":"Application d’espace de travail Freshdesk"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Freshdesk\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Application d'espace de travail Freshdesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Un tableau de bord. Un contr\u00f4le total. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L’application Freshdesk Workspace<\/strong> rassemble les tickets Freshdesk<\/strong> et les conversations Freshchat dans un tableau de bord unifi\u00e9. Con\u00e7ue pour les \u00e9quipes de service client qui privil\u00e9gient la rapidit\u00e9 et l’efficacit\u00e9, l’application offre une vue unique de toutes les interactions client \u2014 mise \u00e0 jour en temps r\u00e9el. Avec sa pr\u00e9sentation claire bas\u00e9e sur des cartes et ses options de filtrage intuitives, les agents peuvent g\u00e9rer chaque ticket et conversation de mani\u00e8re fluide sans jamais basculer entre les outils. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Fonctionnalit\u00e9s cl\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\"Tableau<\/figure>

Tableau de bord unifi\u00e9<\/h3>

Visualisez les tickets et les conversations en parall\u00e8le dans un espace de travail performant.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Tableau\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\"Interface<\/figure>

Interface bas\u00e9e sur les cartes<\/h3>

Parcourez, triez et priorisez rapidement les
conversations gr\u00e2ce \u00e0 une mise en page \u00e9l\u00e9gante.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\"Mises<\/figure>

Mises \u00e0 jour en temps r\u00e9el<\/h3>

Restez synchronis\u00e9 avec les mises \u00e0 jour des tickets et des conversations
en temps r\u00e9el.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\"Filtrage<\/figure>

Filtrage avanc\u00e9<\/h3>

Triez par agent, \u00e9quipe, statut, priorit\u00e9,
type ou date pour un contr\u00f4le optimal.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\"Champs<\/figure>

Champs personnalisables<\/h3>

Affichez exactement les informations
dont votre \u00e9quipe a le plus besoin.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\"Acc\u00e8s<\/figure>

Acc\u00e8s complet aux conversations<\/h3>

Consultez l'historique complet des messages
directement depuis le tableau de bord.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Configuration\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Configuration sans effort<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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La prise en main est simple et s\u00e9curis\u00e9e.<\/p>

Apr\u00e8s l’installation, l’application Freshdesk Workspace g\u00e9n\u00e8re automatiquement une URL de webhook unique<\/strong>. L’administrateur n’a qu’\u00e0 la coller dans les param\u00e8tres de Freshchat pour activer la synchronisation en temps r\u00e9el. Une fois configur\u00e9, votre tableau de bord commence instantan\u00e9ment \u00e0 afficher les nouveaux tickets, conversations et mises \u00e0 jour sur les deux plateformes, sans qu’il soit n\u00e9cessaire d’actualiser manuellement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Con\u00e7u pour les \u00e9quipes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\"R\u00e9actif<\/figure>

R\u00e9actif et intuitif<\/h3>

Fonctionne parfaitement sur ordinateur et mobile.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\"Rapide<\/figure>

Rapide et fiable<\/h3>

Optimis\u00e9 pour la performance, m\u00eame avec un volume
\u00e9lev\u00e9 de tickets.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\"Recherche<\/figure>

Recherche et navigation simples<\/h3>

Localisez rapidement les conversations ou filtrez selon les crit\u00e8res
qui comptent le plus.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\"Collaboration<\/figure>

Collaboration transparente<\/h3>

Gardez chaque interaction visible, organis\u00e9e
et exploitable.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Solutions d'Intelligence Commerciale et Automatisation les moyens \u00e0 votre \u00e9quipe de support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tL’application Freshdesk Workspace transforme la fa\u00e7on dont les \u00e9quipes de support travaillent en unifiant les canaux de communication dans un centre de commande central. Avec tout visible d’un coup d’\u0153il, vos agents peuvent se concentrer moins sur la jonglerie entre les outils et plus sur ce qui compte \u2014 offrir des exp\u00e9riences client rapides et personnalis\u00e9es. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Solutions\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Freshdesk\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00a9 2025 Freshdesk Workspace. Tous droits r\u00e9serv\u00e9s. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Application d’espace de travail Freshdesk Un tableau de bord. Un contr\u00f4le total. L’application Freshdesk Workspace rassemble les tickets Freshdesk et les conversations Freshchat dans un tableau de bord unifi\u00e9. Con\u00e7ue pour les \u00e9quipes de service client qui privil\u00e9gient la rapidit\u00e9 et l’efficacit\u00e9, l’application offre une vue unique de toutes les interactions client \u2014 mise \u00e0…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-40691","page","type-page","status-publish","hentry"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Empower-Your-Support-Team-1024x599.png","_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":null,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Empower-Your-Support-Team-1024x599.png","_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice Support : Optimisez votre ITSM %%page%% %%sep%% %%sitename%%":null,"Freshservice Support":null,"D\u00e9couvrez Freshservice, solution int\u00e9gr\u00e9e pour un support ITSM efficace. 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La prise en main est simple et s\\u00e9curis\\u00e9e.<\\\/p>

Apr\\u00e8s l'installation, l'application Freshdesk Workspace g\\u00e9n\\u00e8re automatiquement une URL de webhook unique<\\\/strong>. L'administrateur n'a qu'\\u00e0 la coller dans les param\\u00e8tres de Freshchat pour activer la synchronisation en temps r\\u00e9el. 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