{"id":40226,"date":"2025-10-15T10:27:10","date_gmt":"2025-10-15T08:27:10","guid":{"rendered":"https:\/\/www.smcconsulting.be\/automatisation-itsm\/"},"modified":"2026-02-25T12:51:58","modified_gmt":"2026-02-25T11:51:58","slug":"automatisation-itsm","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/fr\/automatisation-itsm\/","title":{"rendered":"Automatisation et orchestration ITSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"40226\" class=\"elementor elementor-40226 elementor-40215\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4241fc3 e-flex e-con-boxed e-con e-parent\" data-id=\"4241fc3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b577fa1 e-con-full e-flex e-con e-child\" data-id=\"b577fa1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c2740f elementor-widget elementor-widget-heading\" data-id=\"8c2740f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#3645CA\">Automatisation et orchestration ITSM<\/span> dans HaloITSM<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49993ae elementor-widget elementor-widget-text-editor\" data-id=\"49993ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Automatisez les t\u00e2ches r\u00e9p\u00e9titives. Orchestrez le reste. Nous concevons des automatisations HaloITSM qui standardisent les services, acc\u00e9l\u00e8rent les transferts et maintiennent les \u00e9quipes op\u00e9rationnelles, \u00e0 travers les <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/963\" target=\"_blank\" rel=\"noopener\"><strong>incidents<\/strong><\/a>, les <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1998\" target=\"_blank\" rel=\"noopener\"><strong>demandes<\/strong><\/a>, les changements et au-del\u00e0. Le <a href=\"https:\/\/haloitsm.com\/wp-content\/uploads\/2024\/01\/Service-Automation-Framework-9.pdf\" target=\"_blank\" rel=\"noopener\"><strong>cadre d&rsquo;automatisation des services HaloITSM (SAF)<\/strong><\/a> fournit des d\u00e9finitions de service coh\u00e9rentes afin que les r\u00e8gles, les SLA et les escalades s&rsquo;appliquent de bout en bout. L&rsquo;automatisation doit renforcer (et non remplacer) la gouvernance. Nos <strong><a href=\"https:\/\/www.smcconsulting.be\/fr\/ingenieurs-certifies-itil-v4-de-smc-consulting-conseil-et-mise-en-oeuvre-itsm\/\">ing\u00e9nieurs certifi\u00e9s ITIL v4<\/a><\/strong> d\u00e9finissent les r\u00f4les, les \u00e9tats, les approbations et les r\u00e8gles KPI avant l&rsquo;orchestration entre les outils.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af9028d elementor-widget__width-inherit elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"af9028d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_af9028d\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_af9028d a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_af9028d .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_af9028d .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_af9028d .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_af9028d\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-f042a65 \" href=\"https:\/\/www.smcconsulting.be\/fr\/demo-haloitsm\/\" id=\"uc_blox_btn_group_elementor_af9028d_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">R\u00e9server une d\u00e9monstration en direct<\/div>\n  <\/div>\n<\/a>\n<a class=\"elementor-repeater-item-3efd253 \" href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\" id=\"uc_blox_btn_group_elementor_af9028d_item2\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Obtenir les tarifs et le calendrier<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7d7ce2 elementor-widget elementor-widget-heading\" data-id=\"f7d7ce2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Capacit\u00e9s connexes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b63166 e-con-full e-flex e-con e-child\" data-id=\"6b63166\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fc8c62 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8fc8c62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path d=\"M7.1671 20C7.083 20 7.00036 19.9782 6.92738 19.9367C6.8544 19.8953 6.79361 19.8356 6.75104 19.7637C4.94767 16.7163 0.142183 10.2307 0.0938412 10.1655C0.0251806 10.0729 -0.00760137 9.95892 0.00148741 9.84436C0.0105762 9.72979 0.0609287 9.62229 0.143341 9.54151L1.62052 8.09369C1.70077 8.01503 1.80628 7.96675 1.9187 7.95726C2.03112 7.94776 2.14334 7.97765 2.23584 8.04172L7.06651 11.3875C10.2781 7.2952 13.2627 4.471 15.2243 2.80692C17.4231 0.941431 18.8211 0.103173 18.8795 0.0682399C18.9545 0.0235921 19.0403 4.39632e-06 19.1278 6.41002e-09H21.5175C21.6153 -1.5869e-05 21.7108 0.0294571 21.7913 0.0845112C21.8719 0.139565 21.9336 0.2176 21.9684 0.308268C22.0032 0.398937 22.0094 0.497956 21.9862 0.592197C21.963 0.686439 21.9114 0.771451 21.8383 0.835961C18.2956 3.96561 14.6124 8.93826 12.1464 12.5586C9.46576 16.4938 7.60483 19.7261 7.58636 19.7583C7.54447 19.8312 7.48397 19.892 7.41094 19.9344C7.33791 19.9768 7.25492 19.9994 7.17029 20L7.1671 20Z\" fill=\"#00D2C4\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Incidents<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19d8bbf elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"19d8bbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.smcconsulting.be\/haloitsm-service-catalog-request\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path d=\"M7.1671 20C7.083 20 7.00036 19.9782 6.92738 19.9367C6.8544 19.8953 6.79361 19.8356 6.75104 19.7637C4.94767 16.7163 0.142183 10.2307 0.0938412 10.1655C0.0251806 10.0729 -0.00760137 9.95892 0.00148741 9.84436C0.0105762 9.72979 0.0609287 9.62229 0.143341 9.54151L1.62052 8.09369C1.70077 8.01503 1.80628 7.96675 1.9187 7.95726C2.03112 7.94776 2.14334 7.97765 2.23584 8.04172L7.06651 11.3875C10.2781 7.2952 13.2627 4.471 15.2243 2.80692C17.4231 0.941431 18.8211 0.103173 18.8795 0.0682399C18.9545 0.0235921 19.0403 4.39632e-06 19.1278 6.41002e-09H21.5175C21.6153 -1.5869e-05 21.7108 0.0294571 21.7913 0.0845112C21.8719 0.139565 21.9336 0.2176 21.9684 0.308268C22.0032 0.398937 22.0094 0.497956 21.9862 0.592197C21.963 0.686439 21.9114 0.771451 21.8383 0.835961C18.2956 3.96561 14.6124 8.93826 12.1464 12.5586C9.46576 16.4938 7.60483 19.7261 7.58636 19.7583C7.54447 19.8312 7.48397 19.892 7.41094 19.9344C7.33791 19.9768 7.25492 19.9994 7.17029 20L7.1671 20Z\" fill=\"#00D2C4\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Demandes<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1d3190 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d1d3190\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-changements-itsm\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path d=\"M7.1671 20C7.083 20 7.00036 19.9782 6.92738 19.9367C6.8544 19.8953 6.79361 19.8356 6.75104 19.7637C4.94767 16.7163 0.142183 10.2307 0.0938412 10.1655C0.0251806 10.0729 -0.00760137 9.95892 0.00148741 9.84436C0.0105762 9.72979 0.0609287 9.62229 0.143341 9.54151L1.62052 8.09369C1.70077 8.01503 1.80628 7.96675 1.9187 7.95726C2.03112 7.94776 2.14334 7.97765 2.23584 8.04172L7.06651 11.3875C10.2781 7.2952 13.2627 4.471 15.2243 2.80692C17.4231 0.941431 18.8211 0.103173 18.8795 0.0682399C18.9545 0.0235921 19.0403 4.39632e-06 19.1278 6.41002e-09H21.5175C21.6153 -1.5869e-05 21.7108 0.0294571 21.7913 0.0845112C21.8719 0.139565 21.9336 0.2176 21.9684 0.308268C22.0032 0.398937 22.0094 0.497956 21.9862 0.592197C21.963 0.686439 21.9114 0.771451 21.8383 0.835961C18.2956 3.96561 14.6124 8.93826 12.1464 12.5586C9.46576 16.4938 7.60483 19.7261 7.58636 19.7583C7.54447 19.8312 7.48397 19.892 7.41094 19.9344C7.33791 19.9768 7.25492 19.9994 7.17029 20L7.1671 20Z\" fill=\"#00D2C4\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Changement<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d18e79c elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d18e79c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.smcconsulting.be\/fr\/problemes-itsm\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path d=\"M7.1671 20C7.083 20 7.00036 19.9782 6.92738 19.9367C6.8544 19.8953 6.79361 19.8356 6.75104 19.7637C4.94767 16.7163 0.142183 10.2307 0.0938412 10.1655C0.0251806 10.0729 -0.00760137 9.95892 0.00148741 9.84436C0.0105762 9.72979 0.0609287 9.62229 0.143341 9.54151L1.62052 8.09369C1.70077 8.01503 1.80628 7.96675 1.9187 7.95726C2.03112 7.94776 2.14334 7.97765 2.23584 8.04172L7.06651 11.3875C10.2781 7.2952 13.2627 4.471 15.2243 2.80692C17.4231 0.941431 18.8211 0.103173 18.8795 0.0682399C18.9545 0.0235921 19.0403 4.39632e-06 19.1278 6.41002e-09H21.5175C21.6153 -1.5869e-05 21.7108 0.0294571 21.7913 0.0845112C21.8719 0.139565 21.9336 0.2176 21.9684 0.308268C22.0032 0.398937 22.0094 0.497956 21.9862 0.592197C21.963 0.686439 21.9114 0.771451 21.8383 0.835961C18.2956 3.96561 14.6124 8.93826 12.1464 12.5586C9.46576 16.4938 7.60483 19.7261 7.58636 19.7583C7.54447 19.8312 7.48397 19.892 7.41094 19.9344C7.33791 19.9768 7.25492 19.9994 7.17029 20L7.1671 20Z\" fill=\"#00D2C4\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Probl\u00e8mes<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f908dcd e-con-full e-flex e-con e-child\" data-id=\"f908dcd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27aa238 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"27aa238\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.smcconsulting.be\/haloitsm-cmdb-itam\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path d=\"M7.1671 20C7.083 20 7.00036 19.9782 6.92738 19.9367C6.8544 19.8953 6.79361 19.8356 6.75104 19.7637C4.94767 16.7163 0.142183 10.2307 0.0938412 10.1655C0.0251806 10.0729 -0.00760137 9.95892 0.00148741 9.84436C0.0105762 9.72979 0.0609287 9.62229 0.143341 9.54151L1.62052 8.09369C1.70077 8.01503 1.80628 7.96675 1.9187 7.95726C2.03112 7.94776 2.14334 7.97765 2.23584 8.04172L7.06651 11.3875C10.2781 7.2952 13.2627 4.471 15.2243 2.80692C17.4231 0.941431 18.8211 0.103173 18.8795 0.0682399C18.9545 0.0235921 19.0403 4.39632e-06 19.1278 6.41002e-09H21.5175C21.6153 -1.5869e-05 21.7108 0.0294571 21.7913 0.0845112C21.8719 0.139565 21.9336 0.2176 21.9684 0.308268C22.0032 0.398937 22.0094 0.497956 21.9862 0.592197C21.963 0.686439 21.9114 0.771451 21.8383 0.835961C18.2956 3.96561 14.6124 8.93826 12.1464 12.5586C9.46576 16.4938 7.60483 19.7261 7.58636 19.7583C7.54447 19.8312 7.48397 19.892 7.41094 19.9344C7.33791 19.9768 7.25492 19.9994 7.17029 20L7.1671 20Z\" fill=\"#00D2C4\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">CMDB<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-968c489 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"968c489\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.smcconsulting.be\/fr\/portail-libre-service\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path d=\"M7.1671 20C7.083 20 7.00036 19.9782 6.92738 19.9367C6.8544 19.8953 6.79361 19.8356 6.75104 19.7637C4.94767 16.7163 0.142183 10.2307 0.0938412 10.1655C0.0251806 10.0729 -0.00760137 9.95892 0.00148741 9.84436C0.0105762 9.72979 0.0609287 9.62229 0.143341 9.54151L1.62052 8.09369C1.70077 8.01503 1.80628 7.96675 1.9187 7.95726C2.03112 7.94776 2.14334 7.97765 2.23584 8.04172L7.06651 11.3875C10.2781 7.2952 13.2627 4.471 15.2243 2.80692C17.4231 0.941431 18.8211 0.103173 18.8795 0.0682399C18.9545 0.0235921 19.0403 4.39632e-06 19.1278 6.41002e-09H21.5175C21.6153 -1.5869e-05 21.7108 0.0294571 21.7913 0.0845112C21.8719 0.139565 21.9336 0.2176 21.9684 0.308268C22.0032 0.398937 22.0094 0.497956 21.9862 0.592197C21.963 0.686439 21.9114 0.771451 21.8383 0.835961C18.2956 3.96561 14.6124 8.93826 12.1464 12.5586C9.46576 16.4938 7.60483 19.7261 7.58636 19.7583C7.54447 19.8312 7.48397 19.892 7.41094 19.9344C7.33791 19.9768 7.25492 19.9994 7.17029 20L7.1671 20Z\" fill=\"#00D2C4\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Aper\u00e7u de HaloITSM<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bca24c elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"0bca24c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-vs-freshservice\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"20\" viewBox=\"0 0 22 20\" fill=\"none\"><path d=\"M7.1671 20C7.083 20 7.00036 19.9782 6.92738 19.9367C6.8544 19.8953 6.79361 19.8356 6.75104 19.7637C4.94767 16.7163 0.142183 10.2307 0.0938412 10.1655C0.0251806 10.0729 -0.00760137 9.95892 0.00148741 9.84436C0.0105762 9.72979 0.0609287 9.62229 0.143341 9.54151L1.62052 8.09369C1.70077 8.01503 1.80628 7.96675 1.9187 7.95726C2.03112 7.94776 2.14334 7.97765 2.23584 8.04172L7.06651 11.3875C10.2781 7.2952 13.2627 4.471 15.2243 2.80692C17.4231 0.941431 18.8211 0.103173 18.8795 0.0682399C18.9545 0.0235921 19.0403 4.39632e-06 19.1278 6.41002e-09H21.5175C21.6153 -1.5869e-05 21.7108 0.0294571 21.7913 0.0845112C21.8719 0.139565 21.9336 0.2176 21.9684 0.308268C22.0032 0.398937 22.0094 0.497956 21.9862 0.592197C21.963 0.686439 21.9114 0.771451 21.8383 0.835961C18.2956 3.96561 14.6124 8.93826 12.1464 12.5586C9.46576 16.4938 7.60483 19.7261 7.58636 19.7583C7.54447 19.8312 7.48397 19.892 7.41094 19.9344C7.33791 19.9768 7.25492 19.9994 7.17029 20L7.1671 20Z\" fill=\"#00D2C4\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">HaloITSM vs Freshservice<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc61fcd e-con-full e-flex e-con e-child\" data-id=\"dc61fcd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97cdbbb elementor-widget__width-inherit itsm-software-img elementor-widget elementor-widget-image\" data-id=\"97cdbbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/Animated-3.svg\" class=\"attachment-full size-full wp-image-32196\" alt=\"HaloITSM | Logiciel ITSM intuitif fourni par des experts\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8124f6 e-flex e-con-boxed e-con e-parent\" data-id=\"d8124f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0076cbf semi-bold heading-color elementor-widget elementor-widget-heading\" data-id=\"0076cbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous \u00eates en bonne <b>compagnie<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afe080e link-border semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"afe080e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Plus de 100\u202f000 utilisateurs dans plus de 75 pays<\/strong> font confiance \u00e0 <strong>HaloITSM<\/strong> pour fournir des services informatiques rapidement. Rejoignez des organisations de premier plan comme<br>Microsoft, l&rsquo;Universit\u00e9 de Cambridge, Sky et Cardiff Council qui font confiance \u00e0 notre expertise en <strong>conseil HaloITSM<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8214759 uael-img-grid__column-6 uael-img-grid-mobile__column-3 company-logo uael-img-grid-tablet__column-3 uael-ins-normal elementor-widget elementor-widget-uael-image-gallery\" data-id=\"8214759\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;gallery_columns&quot;:&quot;6&quot;,&quot;gallery_columns_mobile&quot;:&quot;3&quot;,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;images_valign&quot;:&quot;center&quot;,&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;gallery_columns_tablet&quot;:&quot;3&quot;,&quot;column_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:20,&quot;sizes&quot;:[]},&quot;column_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;column_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"uael-image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"uael-gallery-parent uael-caption- uael-gallery-unjustified\"><div class=\"uael-img-gallery-wrap uael-img-grid-wrap uael-img-grid-masonry-wrap\" data-filter-default=\"Tout\"><div class=\"uael-grid-item  uael-img-gallery-item-1\"><div class=\"uael-grid-item-content\"><figure class=\"uael-grid-img uael-grid-gallery-img uael-ins-hover elementor-clickable\"><div class=\"uael-grid-img-thumbnail uael-ins-target\"><img loading=\"lazy\" decoding=\"async\" width=\"360\" height=\"120\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Microsoft.webp\" class=\"attachment-full size-full wp-image-62923\" alt=\"HaloITSM Luxembourg | Microsoft\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Microsoft.webp 360w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Microsoft-300x100.webp 300w\" sizes=\"auto, (max-width: 360px) 100vw, 360px\" \/><\/div><div class=\"uael-grid-img-overlay\"><\/div><\/figure><\/div><\/div><div class=\"uael-grid-item  uael-img-gallery-item-2\"><div class=\"uael-grid-item-content\"><figure class=\"uael-grid-img uael-grid-gallery-img uael-ins-hover elementor-clickable\"><div class=\"uael-grid-img-thumbnail uael-ins-target\"><img loading=\"lazy\" decoding=\"async\" width=\"360\" height=\"120\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/University-of-cambridge.webp\" class=\"attachment-full size-full wp-image-62927\" alt=\"HaloITSM Luxembourg | University of cambridge\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/University-of-cambridge.webp 360w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/University-of-cambridge-300x100.webp 300w\" sizes=\"auto, (max-width: 360px) 100vw, 360px\" \/><\/div><div class=\"uael-grid-img-overlay\"><\/div><\/figure><\/div><\/div><div class=\"uael-grid-item  uael-img-gallery-item-3\"><div class=\"uael-grid-item-content\"><figure class=\"uael-grid-img uael-grid-gallery-img uael-ins-hover elementor-clickable\"><div class=\"uael-grid-img-thumbnail uael-ins-target\"><img loading=\"lazy\" decoding=\"async\" width=\"360\" height=\"120\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Nhs.webp\" class=\"attachment-full size-full wp-image-62924\" alt=\"HaloITSM Luxembourg | University of cambridge\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Nhs.webp 360w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Nhs-300x100.webp 300w\" sizes=\"auto, (max-width: 360px) 100vw, 360px\" \/><\/div><div class=\"uael-grid-img-overlay\"><\/div><\/figure><\/div><\/div><div class=\"uael-grid-item  uael-img-gallery-item-4\"><div class=\"uael-grid-item-content\"><figure class=\"uael-grid-img uael-grid-gallery-img uael-ins-hover elementor-clickable\"><div class=\"uael-grid-img-thumbnail uael-ins-target\"><img loading=\"lazy\" decoding=\"async\" width=\"360\" height=\"120\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/suzuki.webp\" class=\"attachment-full size-full wp-image-62926\" alt=\"HaloITSM Luxembourg | University of cambridge\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/suzuki.webp 360w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/suzuki-300x100.webp 300w\" sizes=\"auto, (max-width: 360px) 100vw, 360px\" \/><\/div><div class=\"uael-grid-img-overlay\"><\/div><\/figure><\/div><\/div><div class=\"uael-grid-item  uael-img-gallery-item-5\"><div class=\"uael-grid-item-content\"><figure class=\"uael-grid-img uael-grid-gallery-img uael-ins-hover elementor-clickable\"><div class=\"uael-grid-img-thumbnail uael-ins-target\"><img loading=\"lazy\" decoding=\"async\" width=\"360\" height=\"120\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Sports-direct.webp\" class=\"attachment-full size-full wp-image-62925\" alt=\"HaloITSM Luxembourg | University of cambridge\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Sports-direct.webp 360w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Sports-direct-300x100.webp 300w\" sizes=\"auto, (max-width: 360px) 100vw, 360px\" \/><\/div><div class=\"uael-grid-img-overlay\"><\/div><\/figure><\/div><\/div><div class=\"uael-grid-item  uael-img-gallery-item-6\"><div class=\"uael-grid-item-content\"><figure class=\"uael-grid-img uael-grid-gallery-img uael-ins-hover elementor-clickable\"><div class=\"uael-grid-img-thumbnail uael-ins-target\"><img loading=\"lazy\" decoding=\"async\" width=\"360\" height=\"120\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/sky.webp\" class=\"attachment-full size-full wp-image-62897\" alt=\"HaloITSM Luxembourg | University of cambridge\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/sky.webp 360w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/sky-300x100.webp 300w\" sizes=\"auto, (max-width: 360px) 100vw, 360px\" \/><\/div><div class=\"uael-grid-img-overlay\"><\/div><\/figure><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d04efc e-flex e-con-boxed e-con e-parent\" data-id=\"1d04efc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2daa0c5 e-con-full e-flex e-con e-child\" data-id=\"2daa0c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8236616 e-con-full e-flex e-con e-child\" data-id=\"8236616\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19da616 elementor-widget elementor-widget-heading\" data-id=\"19da616\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce que signifie \u00ab l'automatisation \u00bb <br>dans HaloITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4b87eb elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"c4b87eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Service-Automation-Framework-SAF.webp\" class=\"attachment-full size-full wp-image-40308\" alt=\"Cadre d&#039;automatisation des services (SAF\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Service-Automation-Framework-SAF.webp 200w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Service-Automation-Framework-SAF-150x150.webp 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Cadre d'automatisation des services (SAF)<\/h3><p class=\"elementor-image-box-description\">Une couche partag\u00e9e de d\u00e9finitions de services qui permet une v\u00e9ritable approche \u00ab\u202fpolitique unique, automatisation partout\u202f\u00bb dans toutes les pratiques ITSM. Consultez le <a href=\"https:\/\/haloitsm.com\/wp-content\/uploads\/2024\/01\/Service-Automation-Framework-9.pdf\" target=\"_blank\">cadre d\u2019automatisation des services<\/a>.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb6732f elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"eb6732f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Workflow-rules.webp\" class=\"attachment-full size-full wp-image-40307\" alt=\"Flux de travail et r\u00e8gles\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Workflow-rules.webp 200w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Workflow-rules-150x150.webp 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Flux de travail et r\u00e8gles<\/h3><p class=\"elementor-image-box-description\">D\u00e9clenchez des actions lors de la cr\u00e9ation, de la mise \u00e0 jour ou de la transition, appliquez les SLA et acheminez par cat\u00e9gorie\/priorit\u00e9\/propri\u00e9taire. (Base pour les <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/963\" target=\"_blank\">incidents<\/a>\/<a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1998\" target=\"_blank\">demandes<\/a>\/<a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1926\" target=\"_blank\">changements<\/a>.) <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a35b680 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"a35b680\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Event-driven-hooks.webp\" class=\"attachment-full size-full wp-image-40306\" alt=\"Crochets bas\u00e9s sur les \u00e9v\u00e9nements\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Event-driven-hooks.webp 200w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Event-driven-hooks-150x150.webp 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Crochets bas\u00e9s sur les \u00e9v\u00e9nements<\/h3><p class=\"elementor-image-box-description\">Envoyez des notifications ou appelez des syst\u00e8mes externes via des webhooks et des flux (par exemple, xMatters\/AlertOps).<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-452cbfc elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"452cbfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Extensibility.webp\" class=\"attachment-full size-full wp-image-40305\" alt=\"Extensibilit\u00e9\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Extensibility.webp 200w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Extensibility-150x150.webp 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Extensibilit\u00e9<\/h3><p class=\"elementor-image-box-description\">L'<a href=\"https:\/\/haloitsm.com\/apidoc\/info\" target=\"_blank\">API REST<\/a> (bas\u00e9e sur des jetons) vous permet de pousser et de tirer des donn\u00e9es et d'orchestrer des t\u00e2ches \u00e0 partir de vos scripts et outils.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ca4b58 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"6ca4b58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/In-channel-automation.webp\" class=\"attachment-full size-full wp-image-40304\" alt=\"Automatisation dans le canal\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/In-channel-automation.webp 200w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/In-channel-automation-150x150.webp 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Automatisation dans le canal<\/h3><p class=\"elementor-image-box-description\">Les notifications <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1080\" target=\"_blank\">Microsoft Teams<\/a>, les actions du chatbot et un <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1862\/\" target=\"_blank\">portail libre-service<\/a> int\u00e9gr\u00e9 permettent aux utilisateurs et aux agents de rester dans leur outil principal.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a36cbfd e-con-full e-flex e-con e-child\" data-id=\"a36cbfd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fce825 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"2fce825\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1172\" height=\"1598\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/What-automation-means-in-HaloITSM.webp\" class=\"attachment-full size-full wp-image-40309\" alt=\"Ce que signifie l&#039;automatisation dans HaloITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/What-automation-means-in-HaloITSM.webp 1172w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/What-automation-means-in-HaloITSM-220x300.webp 220w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/What-automation-means-in-HaloITSM-751x1024.webp 751w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/What-automation-means-in-HaloITSM-768x1047.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/What-automation-means-in-HaloITSM-1127x1536.webp 1127w\" sizes=\"auto, (max-width: 1172px) 100vw, 1172px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ad8128 e-flex e-con-boxed e-con e-parent\" data-id=\"0ad8128\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0035753 e-con-full e-flex e-con e-child\" data-id=\"0035753\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19a8262 e-con-full e-flex e-con e-child\" data-id=\"19a8262\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee77ce elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6ee77ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cas d'utilisation \u00e0 fort impact <br>que nous mettons en \u0153uvre<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64d7b42 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"64d7b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e78bf0 elementor-align-start br elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8e78bf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.66807 0.369141C14.7413 0.369141 18.8557 4.48346 18.8557 9.55674C18.8557 14.63 14.7413 18.7443 9.66807 18.7443C4.59479 18.7443 0.480469 14.63 0.480469 9.55674C0.480469 4.48346 4.59479 0.369141 9.66807 0.369141ZM7.76015 12.5409L5.5108 10.2897C5.12759 9.90629 5.12751 9.28101 5.5108 8.89765C5.89417 8.51436 6.52223 8.51676 6.90281 8.89765L8.48859 10.4847L12.4335 6.53979C12.8168 6.15642 13.4422 6.15642 13.8255 6.53979C14.2088 6.92308 14.2083 7.54897 13.8255 7.9318L9.18347 12.5738C8.80065 12.9566 8.17475 12.9572 7.79146 12.5738C7.78069 12.563 7.7703 12.5521 7.76015 12.5409Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Attribution par tri automatique :<\/strong> assignez automatiquement la cat\u00e9gorie, la priorit\u00e9 et l'\u00e9quipe lors de la cr\u00e9ation du ticket et d\u00e9finissez les SLA et les observateurs (soutenus par le <a href=\"https:\/\/haloitsm.com\/wp-content\/uploads\/2024\/01\/Service-Automation-Framework-9.pdf\" target=\"_blank\">cadre d'automatisation des services<\/a>).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Cha\u00eenes d'approbation :<\/strong> cr\u00e9ez des approbations en plusieurs \u00e9tapes pour les \u00e9l\u00e9ments de demande et le routage des changements bas\u00e9 sur les risques (CAB si n\u00e9cessaire).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Communications sur les incidents majeurs :<\/strong> envoyez des mises \u00e0 jour aux parties prenantes en un clic dans <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1080\" target=\"_blank\">Teams<\/a>, actualisez les statuts et cr\u00e9ez des canaux de communication.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Transferts aux d\u00e9veloppeurs :<\/strong> synchronisation bidirectionnelle avec <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/943\" target=\"_blank\">Jira<\/a> et <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1087\" target=\"_blank\">Azure DevOps<\/a> pour que les \u00e9l\u00e9ments de travail li\u00e9s restent synchronis\u00e9s.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Alertes d'astreinte :<\/strong> acheminez les alertes et automatisez les mises \u00e0 jour des tickets via des webhooks vers xMatters ou AlertOps.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e27f727 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e27f727\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous souhaitez constater des gains concrets ? Nos partenaires soulignent comment l&rsquo;automatisation dans HaloITSM \u00e9limine le tri manuel et acc\u00e9l\u00e8re la r\u00e9solution des probl\u00e8mes. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8eec420 e-flex e-con-boxed e-con e-parent\" data-id=\"8eec420\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e4754f8 e-con-full e-flex e-con e-child\" data-id=\"e4754f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4b30496 e-con-full e-flex e-con e-child\" data-id=\"4b30496\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14897ef elementor-widget elementor-widget-heading\" data-id=\"14897ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment SMC Consulting proc\u00e8de <span style=\"color:#3645CA\">(<a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-france\/\" style=\"color:#3645CA\">FR<\/a>\/<a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-belgique\/\" style=\"color:#3645CA\">BE<\/a>\/<a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-au-luxembourg\/\" style=\"color:#3645CA\">LU<\/a>)<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5682c72 elementor-align-start br elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5682c72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>D\u00e9couverte et conception :<\/strong> cartographier les services, les d\u00e9clencheurs, les SLA, la logique d'approbation ; identifier les points de contr\u00f4le \"humain dans la boucle\".<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Construction :<\/strong> configuration des flux de travail, des entit\u00e9s SAF et des escalades ; connexion de <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1080\" target=\"_blank\">Teams<\/a>, des webhooks\/flux et des int\u00e9grations <a href=\"https:\/\/haloitsm.com\/apidoc\/info\" target=\"_blank\">API REST<\/a>.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Orchestration :<\/strong> connexion de <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/943\" target=\"_blank\">Jira<\/a>\/<a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1087\" target=\"_blank\">Azure DevOps<\/a> ; d\u00e9finition des charges utiles et des mappages de champs pour les mises \u00e0 jour bidirectionnelles.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.1876 0C14.2609 0 18.3752 4.11432 18.3752 9.1876C18.3752 14.2609 14.2609 18.3752 9.1876 18.3752C4.11432 18.3752 0 14.2609 0 9.1876C0 4.11432 4.11432 0 9.1876 0ZM7.27968 12.1718L5.03033 9.92059C4.64712 9.53715 4.64704 8.91187 5.03033 8.52851C5.4137 8.14522 6.04176 8.14762 6.42234 8.52851L8.00812 10.1155L11.953 6.17065C12.3364 5.78728 12.9617 5.78728 13.345 6.17065C13.7284 6.55394 13.7278 7.17983 13.345 7.56266L8.703 12.2047C8.32018 12.5875 7.69428 12.588 7.31099 12.2047C7.30022 12.1939 7.28983 12.183 7.27968 12.1718Z\" fill=\"#00A096\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Mesure et am\u00e9lioration :<\/strong> tableaux de bord pour la couverture d'automatisation, la conformit\u00e9 SLA, le MTTR et la d\u00e9flection.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b31861 e-con-full e-flex e-con e-child\" data-id=\"1b31861\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e405dff elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"e405dff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_e405dff\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_e405dff a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_e405dff .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_e405dff .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_e405dff .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_e405dff\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-8e71bdc \" href=\"https:\/\/www.smcconsulting.be\/fr\/demo-haloitsm\/\" id=\"uc_blox_btn_group_elementor_e405dff_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">R\u00e9server une d\u00e9monstration en direct<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bb43ee br elementor-widget elementor-widget-text-editor\" data-id=\"8bb43ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPr\u00eat \u00e0 <br>automatiser ?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd09d14 e-con-full e-flex e-con e-child\" data-id=\"cd09d14\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31d4143 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"31d4143\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"667\" height=\"612\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/09\/configure-most-often-1.webp\" class=\"attachment-full size-full wp-image-37490\" alt=\"configurer le plus souvent\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea42c81 e-flex e-con-boxed e-con e-parent\" data-id=\"ea42c81\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cc9bd0 elementor-widget elementor-widget-heading\" data-id=\"8cc9bd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Notre <strong>blog<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bd0fa8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6bd0fa8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63a1330 e-con-full e-flex e-con e-child\" data-id=\"63a1330\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d4ebbc5 e-con-full e-flex e-con e-child\" data-id=\"d4ebbc5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c0484b preserve-img-ratio-cover elementor-widget elementor-widget-the7_elements\" data-id=\"9c0484b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_elements.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"portfolio-shortcode the7-elementor-widget the7_elements-9c0484b mode-masonry classic-layout-list description-under-image meta-info-off content-bg-on resize-by-browser-width loading-effect-none jquery-filter\" data-padding=\"0\" data-mobile-columns-num=\"1\" data-tablet-columns-num=\"2\" data-desktop-columns-num=\"1\" data-wide-desktop-columns-num=\"1\" data-post-limit=\"-1\" data-pagination-mode=\"none\" data-scroll-offset=\"\" aria-live=\"assertive\"><div class=\"iso-container dt-isotope custom-iso-columns\"><div class=\"visible wf-cell iso-item\" data-post-id=\"85088\" data-date=\"2026-04-14T09:13:55+02:00\" data-name=\"KPI et conception des SLA sur ServiceNow : mesurer la valeur ITSM r\u00e9elle, pas seulement le volume de tickets\"><article class=\"post visible post-85088 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-itil-v4 tag-itom tag-itsm category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"KPI et conception des SLA sur ServiceNow : mesurer la valeur ITSM r\u00e9elle, pas seulement le volume de tickets\" data-date=\"2026-04-14T09:13:55+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/conception-des-kpi-et-des-sla-sur-servicenow-mesurer-la-valeur-reelle-de-litsm-pas-seulement-le-volume-de-tickets\/\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Dashboard showing real-time ServiceNow ITSM KPIs for incidents, requests, changes, and SLAs to illustrate IT service performance\" sizes=\"(max-width: 1024px) 100vw, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-1.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-1.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-1-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-1-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-1-768x768.webp 768w\" \/><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/conception-des-kpi-et-des-sla-sur-servicenow-mesurer-la-valeur-reelle-de-litsm-pas-seulement-le-volume-de-tickets\/\" rel=\"bookmark\" title=\"KPI et conception des SLA sur ServiceNow : mesurer la valeur ITSM r\u00e9elle, pas seulement le volume de tickets\">KPI et conception des SLA sur ServiceNow : mesurer la valeur ITSM r\u00e9elle, pas seulement le volume de tickets<\/a><\/h3><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment les KPI ITSM ServiceNow transforment les donn\u00e9es brutes\u2026<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/conception-des-kpi-et-des-sla-sur-servicenow-mesurer-la-valeur-reelle-de-litsm-pas-seulement-le-volume-de-tickets\/\" target=\"\" aria-label=\"Read more about KPI et conception des SLA sur ServiceNow : mesurer la valeur ITSM r\u00e9elle, pas seulement le volume de tickets\" class=\"box-button elementor-button elementor-size-xl\">Lire la suite<\/a>\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c0ca4c e-con-full e-flex e-con e-child\" data-id=\"6c0ca4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bdb414 preserve-img-ratio-cover elementor-widget elementor-widget-the7_elements\" data-id=\"7bdb414\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_elements.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"portfolio-shortcode the7-elementor-widget the7_elements-7bdb414 mode-masonry classic-layout-list description-under-image meta-info-off content-bg-on resize-by-browser-width loading-effect-none jquery-filter\" data-padding=\"30px\" data-mobile-columns-num=\"1\" data-tablet-columns-num=\"2\" data-desktop-columns-num=\"2\" data-wide-desktop-columns-num=\"2\" data-post-limit=\"-1\" data-pagination-mode=\"none\" data-scroll-offset=\"\" aria-live=\"assertive\"><div class=\"iso-container dt-isotope custom-iso-columns\"><div class=\"visible wf-cell iso-item\" data-post-id=\"84989\" data-date=\"2026-04-08T14:21:41+02:00\" data-name=\"Int\u00e9gration FinOps ITSM : transformer les alertes de co\u00fbts cloud en tickets gouvern\u00e9s\"><article class=\"post visible post-84989 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"Int\u00e9gration FinOps ITSM : transformer les alertes de co\u00fbts cloud en tickets gouvern\u00e9s\" data-date=\"2026-04-08T14:21:41+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/integration-finops-itsm-transformer-les-alertes-de-couts-cloud-en-tickets-gouvernes\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Diagramme montrant l\u2019int\u00e9gration FinOps ITSM connectant les donn\u00e9es de co\u00fbts cloud aux flux de travail et \u00e0 l\u2019automatisation ServiceNow\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-768x768.webp 768w\" \/><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/integration-finops-itsm-transformer-les-alertes-de-couts-cloud-en-tickets-gouvernes\/\" rel=\"bookmark\" title=\"Int\u00e9gration FinOps ITSM : transformer les alertes de co\u00fbts cloud en tickets gouvern\u00e9s\">Int\u00e9gration FinOps ITSM : transformer les alertes de co\u00fbts cloud en tickets gouvern\u00e9s<\/a><\/h3><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment l\u2019int\u00e9gration FinOps ITSM int\u00e8gre le contr\u00f4le des co\u00fbts\u2026<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/integration-finops-itsm-transformer-les-alertes-de-couts-cloud-en-tickets-gouvernes\/\" target=\"\" aria-label=\"Read more about Int\u00e9gration FinOps ITSM : transformer les alertes de co\u00fbts cloud en tickets gouvern\u00e9s\" class=\"box-button elementor-button elementor-size-xl\">Lire la suite<\/a>\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"80548\" data-date=\"2026-03-20T14:52:01+01:00\" data-name=\"Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\"><article class=\"post visible post-80548 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-incidents tag-itil-v4 tag-itsm tag-transformation-numerique tag-xla category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\" data-date=\"2026-03-20T14:52:01+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/le-xla-en-pratique-8-indicateurs-dexperience-qui-predisent-ladoption-et-la-deflexion\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"IT leaders reviewing an experience dashboard that visualizes XLA metrics and ITSM user satisfaction across services\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard-768x768.webp 768w\" \/><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/le-xla-en-pratique-8-indicateurs-dexperience-qui-predisent-ladoption-et-la-deflexion\/\" rel=\"bookmark\" title=\"Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\">Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion<\/a><\/h3><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment les indicateurs XLA aident les responsables informatiques \u00e0\u2026<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/le-xla-en-pratique-8-indicateurs-dexperience-qui-predisent-ladoption-et-la-deflexion\/\" target=\"\" aria-label=\"Read more about Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\" class=\"box-button elementor-button elementor-size-xl\">Lire la suite<\/a>\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77c304b e-con-full e-flex e-con e-parent\" data-id=\"77c304b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-688d6c0 e-flex e-con-boxed e-con e-child\" data-id=\"688d6c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b053bd5 e-con-full e-flex e-con e-child\" data-id=\"b053bd5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-530c591 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"530c591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1726\" height=\"1646\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Automatisation-Faq.webp\" class=\"attachment-full size-full wp-image-40434\" alt=\"FAQ sur l&#039;automatisation\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Automatisation-Faq.webp 1726w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Automatisation-Faq-300x286.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Automatisation-Faq-1024x977.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Automatisation-Faq-768x732.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/Automatisation-Faq-1536x1465.webp 1536w\" sizes=\"auto, (max-width: 1726px) 100vw, 1726px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1681c2 e-con-full e-flex e-con e-child\" data-id=\"f1681c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20beb50 elementor-widget elementor-widget-heading\" data-id=\"20beb50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-450f0f2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"450f0f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc437fb elementor-widget elementor-widget-accordion\" data-id=\"bc437fb\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"FAQ-H\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1971\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1971\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qu'est-ce que le cadre d'automatisation des services (SAF) ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1971\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1971\"><p>Le SAF est l\u2019ensemble standard de d\u00e9finitions de services de HaloITSM qui vous permet d\u2019appliquer des politiques et des SLA de mani\u00e8re coh\u00e9rente dans tous les processus, ce qui permet une v\u00e9ritable automatisation de bout en bout. Consultez le <a href=\"https:\/\/haloitsm.com\/wp-content\/uploads\/2024\/01\/Service-Automation-Framework-9.pdf\" target=\"_blank\" rel=\"noopener\">cadre d\u2019automatisation des services<\/a>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1972\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1972\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">HaloITSM peut-il d\u00e9clencher automatiquement des outils externes ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1972\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1972\"><p>Oui, utilisez des webhooks pour d\u00e9clencher des flux dans des outils comme xMatters ou AlertOps et l\u2019<a href=\"https:\/\/haloitsm.com\/apidoc\/info\" target=\"_blank\" rel=\"noopener\">API REST<\/a> pour une orchestration personnalis\u00e9e.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1973\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1973\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Pouvons-nous tout garder dans Microsoft Teams ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1973\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1973\"><p>Principalement\u202f: HaloITSM prend en charge les notifications Teams, les chatbots et un <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1862\/\" target=\"_blank\" rel=\"noopener\">portail libre-service<\/a> int\u00e9gr\u00e9 pour la r\u00e9ception des demandes\/incidents.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1974\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1974\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment automatiser les transferts aux d\u00e9veloppeurs ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1974\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1974\"><p>Utilisez la synchronisation bidirectionnelle avec <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/943\" target=\"_blank\" rel=\"noopener\">Jira<\/a> ou <a href=\"https:\/\/usehalo.com\/haloitsm\/guides\/1087\" target=\"_blank\" rel=\"noopener\">Azure DevOps<\/a> afin que les tickets et les statuts soient mis en miroir sans duplication manuelle.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1975\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1975\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 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Pour des flux de travail inter-outils plus larges, nous pouvons \u00e9valuer l&rsquo;iPaaS apr\u00e8s avoir captur\u00e9 des gains rapides avec les options natives. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Qu'est-ce que le cadre d'automatisation des services (SAF) ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Le SAF est l\\u2019ensemble standard de d\\u00e9finitions de services de HaloITSM qui vous permet d\\u2019appliquer des politiques et des SLA de mani\\u00e8re coh\\u00e9rente dans tous les processus, ce qui permet une v\\u00e9ritable automatisation de bout en bout. 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Pour des flux de travail inter-outils plus larges, nous pouvons \\u00e9valuer l&rsquo;iPaaS apr\\u00e8s avoir captur\\u00e9 des gains rapides avec les options natives. <\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Automatisation et orchestration ITSM dans HaloITSM Automatisez les t\u00e2ches r\u00e9p\u00e9titives. Orchestrez le reste. Nous concevons des automatisations HaloITSM qui standardisent les services, acc\u00e9l\u00e8rent les transferts et maintiennent les \u00e9quipes op\u00e9rationnelles, \u00e0 travers les incidents, les demandes, les changements et au-del\u00e0. Le cadre d&rsquo;automatisation des services HaloITSM (SAF) fournit des d\u00e9finitions de service coh\u00e9rentes afin que&hellip;<\/p>\n","protected":false},"author":1,"featured_media":40309,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-40226","page","type-page","status-publish","has-post-thumbnail","hentry","category-178","category-176","category-179","category-177","category-180","category-175","description-off"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/What-automation-means-in-HaloITSM-751x1024.webp","_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":null,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/What-automation-means-in-HaloITSM-220x300.webp","_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice Support : Optimisez votre ITSM %%page%% %%sep%% %%sitename%%":null,"Freshservice Support":null,"D\u00e9couvrez Freshservice, solution int\u00e9gr\u00e9e pour un support ITSM efficace. 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Orchestrez le reste. Nous concevons des automatisations HaloITSM qui standardisent les services, acc\\u00e9l\\u00e8rent les transferts et maintiennent les \\u00e9quipes op\\u00e9rationnelles, \\u00e0 travers les <a href=\\\"https:\\\/\\\/usehalo.com\\\/haloitsm\\\/guides\\\/963\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"><strong>incidents<\\\/strong><\\\/a>, les <a href=\\\"https:\\\/\\\/usehalo.com\\\/haloitsm\\\/guides\\\/1998\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"><strong>demandes<\\\/strong><\\\/a>, les changements et au-del\\u00e0. Le <a href=\\\"https:\\\/\\\/haloitsm.com\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/Service-Automation-Framework-9.pdf\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"><strong>cadre d'automatisation des services HaloITSM (SAF)<\\\/strong><\\\/a> fournit des d\\u00e9finitions de service coh\\u00e9rentes afin que les r\\u00e8gles, les SLA et les escalades s'appliquent de bout en bout. 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.elementor-element.elementor-element-d8124f6{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--padding-top:60px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-40226 .elementor-element.elementor-element-0076cbf{text-align:center;}.elementor-40226 .elementor-element.elementor-element-0076cbf .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:700;line-height:1.2em;color:#002525;}.elementor-40226 .elementor-element.elementor-element-0076cbf > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-40226 .elementor-element.elementor-element-afe080e{text-align:center;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-40226 .elementor-element.elementor-element-afe080e a{color:#192BC2;}.elementor-40226 .elementor-element.elementor-element-afe080e a:hover, .elementor-40226 .elementor-element.elementor-element-afe080e a:focus{color:#4399A9;}.elementor-40226 .elementor-element.elementor-element-afe080e > .elementor-widget-container{margin:-5px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-widget-uael-image-gallery .uael-gallery-parent .uael-masonry-filters .uael-masonry-filter,.elementor-widget-uael-image-gallery .uael-img-gallery-tabs-dropdown .uael-filters-dropdown-button{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );}.elementor-widget-uael-image-gallery .uael-img-gallery-tabs-dropdown .uael-filters-dropdown-button, .elementor-widget-uael-image-gallery .uael-gallery-parent .uael-masonry-filters .uael-masonry-filter{color:var( --e-global-color-accent );}.elementor-widget-uael-image-gallery .uael-gallery-parent .uael-masonry-filters .uael-masonry-filter:hover, .elementor-widget-uael-image-gallery 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img{opacity:1;}.elementor-40226 .elementor-element.elementor-element-8214759 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-40226 .elementor-element.elementor-element-1d04efc{--display:flex;--justify-content:center;--align-items:center;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--gap:0px 0px;--row-gap:0px;--column-gap:0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:80px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-40226 .elementor-element.elementor-element-1d04efc:not(.elementor-motion-effects-element-type-background), .elementor-40226 .elementor-element.elementor-element-1d04efc > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#000000;}.elementor-40226 .elementor-element.elementor-element-2daa0c5{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-40226 .elementor-element.elementor-element-8236616{--display:flex;--width:100%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-40226 .elementor-element.elementor-element-19da616 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:700;line-height:1.3em;color:#FFF7F7;}.elementor-40226 .elementor-element.elementor-element-19da616 > 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.elementor-image-box-img{width:25%;}.elementor-40226 .elementor-element.elementor-element-eb6732f .elementor-image-box-img img{border-style:none;border-radius:100%;transition-duration:0.3s;}.elementor-40226 .elementor-element.elementor-element-eb6732f:has(:hover) .elementor-image-box-title,\n\t\t\t\t\t .elementor-40226 .elementor-element.elementor-element-eb6732f:has(:focus) .elementor-image-box-title{color:#FFFFFF;}.elementor-40226 .elementor-element.elementor-element-eb6732f .elementor-image-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;color:#FFFFFF;}.elementor-40226 .elementor-element.elementor-element-eb6732f > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 10px 0px;}.elementor-40226 .elementor-element.elementor-element-a35b680.elementor-position-right .elementor-image-box-img{margin-left:10px;}.elementor-40226 .elementor-element.elementor-element-a35b680.elementor-position-left 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.elementor-image-box-img{width:25%;}.elementor-40226 .elementor-element.elementor-element-452cbfc .elementor-image-box-img img{border-style:none;border-radius:100%;transition-duration:0.3s;}.elementor-40226 .elementor-element.elementor-element-452cbfc:has(:hover) .elementor-image-box-title,\n\t\t\t\t\t .elementor-40226 .elementor-element.elementor-element-452cbfc:has(:focus) .elementor-image-box-title{color:#FFFFFF;}.elementor-40226 .elementor-element.elementor-element-452cbfc .elementor-image-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;color:#FFFFFF;}.elementor-40226 .elementor-element.elementor-element-452cbfc > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 10px 0px;}.elementor-40226 .elementor-element.elementor-element-6ca4b58.elementor-position-right .elementor-image-box-img{margin-left:10px;}.elementor-40226 .elementor-element.elementor-element-6ca4b58.elementor-position-left .elementor-image-box-img{margin-right:10px;}.elementor-40226 .elementor-element.elementor-element-6ca4b58.elementor-position-top .elementor-image-box-img{margin-bottom:10px;}.elementor-40226 .elementor-element.elementor-element-6ca4b58 .elementor-image-box-title{margin-bottom:5px;font-family:\"Outfit\", Sans-serif;font-size:28px;font-weight:600;line-height:1.3em;color:#FFFFFF;}.elementor-40226 .elementor-element.elementor-element-6ca4b58 .elementor-image-box-wrapper .elementor-image-box-img{width:25%;}.elementor-40226 .elementor-element.elementor-element-6ca4b58 .elementor-image-box-img img{border-style:none;border-radius:100%;transition-duration:0.3s;}.elementor-40226 .elementor-element.elementor-element-6ca4b58:has(:hover) .elementor-image-box-title,\n\t\t\t\t\t .elementor-40226 .elementor-element.elementor-element-6ca4b58:has(:focus) .elementor-image-box-title{color:#FFFFFF;}.elementor-40226 .elementor-element.elementor-element-6ca4b58 .elementor-image-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;color:#FFFFFF;}.elementor-40226 .elementor-element.elementor-element-6ca4b58 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-40226 .elementor-element.elementor-element-a36cbfd{--display:flex;--width:85%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:40px 40px 40px 40px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-40226 .elementor-element.elementor-element-a36cbfd:not(.elementor-motion-effects-element-type-background), .elementor-40226 .elementor-element.elementor-element-a36cbfd > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/What-automation-means-in-HaloITSM.webp\");background-position:top center;background-repeat:no-repeat;background-size:cover;}.elementor-40226 .elementor-element.elementor-element-2fce825 img, .elementor-40226 .elementor-element.elementor-element-2fce825 svg{border-radius:40px 40px 40px 40px;}.elementor-40226 .elementor-element.elementor-element-0ad8128{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-40226 .elementor-element.elementor-element-0ad8128:not(.elementor-motion-effects-element-type-background), .elementor-40226 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.elementor-element.elementor-element-19a8262{--display:flex;--width:50%;--justify-content:center;--margin-top:0%;--margin-bottom:0%;--margin-left:0%;--margin-right:0%;--padding-top:80px;--padding-bottom:80px;--padding-left:80px;--padding-right:0px;}.elementor-40226 .elementor-element.elementor-element-19a8262:not(.elementor-motion-effects-element-type-background), .elementor-40226 .elementor-element.elementor-element-19a8262 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/Why-Partner-with-SMC-Consulting-bg-1.webp\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-40226 .elementor-element.elementor-element-19a8262.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-40226 .elementor-element.elementor-element-6ee77ce{text-align:start;width:var( --container-widget-width, 580px 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.elementor-element.elementor-element-8e78bf0 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-40226 .elementor-element.elementor-element-e27f727{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;width:var( --container-widget-width, 580px );max-width:580px;--container-widget-width:580px;--container-widget-flex-grow:0;}.elementor-40226 .elementor-element.elementor-element-e27f727 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-40226 .elementor-element.elementor-element-8eec420{--display:flex;--justify-content:center;--align-items:center;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--gap:0px 0px;--row-gap:0px;--column-gap:0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:80px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-40226 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.elementor-element.elementor-element-5682c72 .elementor-icon-list-item > .elementor-icon-list-text, .elementor-40226 .elementor-element.elementor-element-5682c72 .elementor-icon-list-item > a{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;}.elementor-40226 .elementor-element.elementor-element-5682c72 .elementor-icon-list-text{color:#263238;transition:color 0.3s;}.elementor-40226 .elementor-element.elementor-element-5682c72 > .elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-40226 .elementor-element.elementor-element-1b31861{--display:flex;--flex-direction:row;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--align-items:center;--gap:15px 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