{"id":39533,"date":"2025-10-10T08:04:29","date_gmt":"2025-10-10T06:04:29","guid":{"rendered":"https:\/\/www.smcconsulting.be\/gestion-des-changements-itsm\/"},"modified":"2026-04-03T11:08:30","modified_gmt":"2026-04-03T09:08:30","slug":"gestion-des-changements-itsm","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/fr\/gestion-des-changements-itsm\/","title":{"rendered":"Gestion des changements dans HaloITSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"39533\" class=\"elementor elementor-39533 elementor-39492\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d959422 hero-sec e-flex e-con-boxed e-con e-parent\" data-id=\"d959422\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3c3f225 e-con-full e-flex e-con e-child\" data-id=\"3c3f225\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33faa46 box-link elementor-widget elementor-widget-text-editor\" data-id=\"33faa46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gestion du changement ITSM<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e95e69 elementor-widget elementor-widget-heading\" data-id=\"3e95e69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#192BC2\">Ma\u00eetrisez chaque changement informatique.<\/span> Prot\u00e9gez la stabilit\u00e9 des services. Acc\u00e9l\u00e9rez avec moins de risques. <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b4ab20 semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"0b4ab20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La plupart des incidents informatiques ne sont pas fortuits. Une part importante est caus\u00e9e par des changements mal ma\u00eetris\u00e9s \u2014 une mise \u00e0 jour de configuration d\u00e9ploy\u00e9e sans approbation, un correctif appliqu\u00e9 sans \u00e9valuation d\u2019impact, ou une version lanc\u00e9e sans plan de retour en arri\u00e8re. La gestion du changement existe pr\u00e9cis\u00e9ment pour \u00e9viter cela.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7138d2c box-link elementor-widget elementor-widget-text-editor\" data-id=\"7138d2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SMC Consulting con\u00e7oit et met en \u0153uvre des processus de gestion du changement ITIL v4 qui apportent \u00e0 votre organisation la gouvernance n\u00e9cessaire pour \u00e9voluer rapidement sans compromettre la stabilit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-704c0ea e-con-full e-flex e-con e-child\" data-id=\"704c0ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8b657b5 e-con-full e-flex e-con e-child\" data-id=\"8b657b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d148b3 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"7d148b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_7d148b3\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_7d148b3 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_7d148b3 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_7d148b3 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_7d148b3 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_7d148b3\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"#\" id=\"uc_blox_btn_group_elementor_7d148b3_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">R\u00e9servez une \u00e9valuation gratuite <\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d74c25 e-con-full e-flex e-con e-child\" data-id=\"1d74c25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f83748 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"5f83748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_5f83748\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_5f83748 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_5f83748 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_5f83748 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_5f83748 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_5f83748\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"#\" id=\"uc_blox_btn_group_elementor_5f83748_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">D\u00e9couvrez nos services de conseil en ITSM<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7343fc e-flex e-con-boxed e-con e-parent\" data-id=\"a7343fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13c6d84 e-transform elementor-widget elementor-widget-image\" data-id=\"13c6d84\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#scroll\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"62\" height=\"62\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Scroll-arrow.svg\" class=\"attachment-full size-full wp-image-62082\" alt=\"Produits partenaires | Fl\u00e8che de d\u00e9filement\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2422a17 semi-bold elementor-widget elementor-widget-heading\" data-id=\"2422a17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu'est-ce que <strong>la gestion du changement en ITSM ?<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13d6543 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"13d6543\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8915e26 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8915e26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La gestion du changement, d\u00e9sormais appel\u00e9e Facilitation du changement dans ITIL v4, est le processus qui contr\u00f4le le cycle de vie de tous les changements apport\u00e9s \u00e0 l&#8217;infrastructure, aux services et aux applications informatiques. Son objectif est de permettre des changements b\u00e9n\u00e9fiques tout en minimisant les perturbations des services en production. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-337efc7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"337efc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un changement est tout ajout, modification ou suppression susceptible d&#8217;affecter les services informatiques. Cela inclut les mises \u00e0 jour d&#8217;infrastructure, les d\u00e9ploiements d&#8217;applications, les modifications de configuration, les correctifs de s\u00e9curit\u00e9 et les modifications r\u00e9seau. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d9322e e-con-full e-flex e-con e-child\" data-id=\"1d9322e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b95b1ba e-con-full e-flex e-con e-child\" data-id=\"b95b1ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebccff6 elementor-widget elementor-widget-image\" data-id=\"ebccff6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"787\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Management-in-ITSM.jpg\" class=\"attachment-full size-full wp-image-84832\" alt=\"Gestion du changement en ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Management-in-ITSM.jpg 1180w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Management-in-ITSM-300x200.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Management-in-ITSM-1024x683.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Management-in-ITSM-768x512.jpg 768w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0874504 e-con-full box-border e-flex e-con e-child\" data-id=\"0874504\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dee2369 box-link elementor-widget elementor-widget-text-editor\" data-id=\"dee2369\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Trois types de changements \u00e0 g\u00e9rer diff\u00e9remment :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93f5196 elementor-align-start box-link Consulting-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"93f5196\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les changements standard sont des changements pr\u00e9-approuv\u00e9s, \u00e0 faible risque, avec une proc\u00e9dure document\u00e9e<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les changements normaux n\u00e9cessitent une \u00e9valuation, une autorisation et une planification avant leur mise en \u0153uvre<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les changements d'urgence doivent \u00eatre mis en \u0153uvre imm\u00e9diatement pour r\u00e9soudre un incident critique ou une menace de s\u00e9curit\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8603925 box-link elementor-widget elementor-widget-text-editor\" data-id=\"8603925\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Des limites floues entre ces trois types constituent la source la plus courante de d\u00e9faillance de la gouvernance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1a395f elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"a1a395f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_a1a395f\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_a1a395f a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_a1a395f .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_a1a395f .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_a1a395f .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_a1a395f\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"#\" id=\"uc_blox_btn_group_elementor_a1a395f_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Parlez \u00e0 nos consultants ITSM<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-80a75bc e-flex e-con-boxed e-con e-parent\" data-id=\"80a75bc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fe77707 e-con-full e-flex e-con e-child\" data-id=\"fe77707\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-329936a elementor-widget elementor-widget-heading\" data-id=\"329936a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le cycle de vie de <strong>la gestion du changement<\/strong> : 7 \u00e9tapes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11bbc64 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"11bbc64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e342484 e-con-full e-flex e-con e-child\" data-id=\"e342484\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a830a16 e-con-full e-flex e-con e-child\" data-id=\"a830a16\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-630a7f2 elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"630a7f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-management-for-IT-and-service-desk-teams.svg\" class=\"attachment-full size-full wp-image-80591\" alt=\"Solutions de gestion des connaissances par IA | Gestion des connaissances pour les \u00e9quipes informatiques et de service d&#039;assistance\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Demande de changement (RFC)<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4dd6de elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c4dd6de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18bbd18  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"18bbd18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Toute modification d\u00e9bute par une demande de changement, qui pr\u00e9cise ce qui doit \u00eatre modifi\u00e9, pourquoi, quel en est l&#8217;impact et quel est le plan de retour en arri\u00e8re. Sans RFC, pas de changement. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71e0914 e-con-full e-flex e-con e-child\" data-id=\"71e0914\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-327c3f1 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"327c3f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"461\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Request-RFC.jpg\" class=\"attachment-full size-full wp-image-84833\" alt=\"Demande de changement (RFC)\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Request-RFC.jpg 1100w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Request-RFC-300x126.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Request-RFC-1024x429.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Request-RFC-768x322.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db6adeb e-con-full e-flex e-con e-child\" data-id=\"db6adeb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b15f45f e-con-full e-flex e-con e-child\" data-id=\"b15f45f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c63b9fd elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"c63b9fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-base-for-customer-support-teams-and-self-service-portals.svg\" class=\"attachment-full size-full wp-image-80590\" alt=\"Solutions de gestion des connaissances par IA | Base de connaissances pour les \u00e9quipes de support client et les portails en libre-service\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">\u00c9valuation et classification<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee1b7d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2ee1b7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0fec2f  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"e0fec2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le changement est \u00e9valu\u00e9 en fonction de son risque, de son impact et de son urgence. Sa classification (standard, normale ou d&#8217;urgence) d\u00e9termine le processus d&#8217;approbation, l&#8217;implication du CAB et les exigences de planification. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f81095 e-con-full e-flex e-con e-child\" data-id=\"9f81095\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a0935c elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"2a0935c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"517\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Assessment-and-Classification.jpg\" class=\"attachment-full size-full wp-image-84844\" alt=\"\u00c9valuation et classification\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Assessment-and-Classification.jpg 1100w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Assessment-and-Classification-300x141.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Assessment-and-Classification-1024x481.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Assessment-and-Classification-768x361.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c6dcce e-con-full e-flex e-con e-child\" data-id=\"1c6dcce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-cd82ae3 e-con-full e-flex e-con e-child\" data-id=\"cd82ae3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f25a91 elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"9f25a91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-management-for-HR-and-people-teams.svg\" class=\"attachment-full size-full wp-image-80589\" alt=\"Solutions de gestion des connaissances par IA | Gestion des connaissances pour les \u00e9quipes RH et les \u00e9quipes du personnel\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Planification des changements<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b20977b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b20977b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28df91e  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"28df91e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les changements normaux et urgents n\u00e9cessitent un plan de mise en \u0153uvre d\u00e9taill\u00e9 : qui fait quoi, quand, quels syst\u00e8mes sont concern\u00e9s, l\u2019approche de test et les d\u00e9clencheurs de retour arri\u00e8re. La CMDB est ici essentielle \u2014 comprendre quels \u00e9l\u00e9ments de configuration sont affect\u00e9s et leurs d\u00e9pendances d\u00e9termine directement la pr\u00e9cision de l\u2019\u00e9valuation de l\u2019impact. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6499956 e-con-full e-flex e-con e-child\" data-id=\"6499956\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-344ec81 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"344ec81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"629\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Planning.jpg\" class=\"attachment-full size-full wp-image-84845\" alt=\"Planification des changements\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Planning.jpg 1100w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Planning-300x172.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Planning-1024x586.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Planning-768x439.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da1306b e-con-full e-flex e-con e-child\" data-id=\"da1306b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ec0bdb6 e-con-full e-flex e-con e-child\" data-id=\"ec0bdb6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e17149e elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"e17149e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-management-for-sales-and-marketing-teams.svg\" class=\"attachment-full size-full wp-image-80588\" alt=\"Solutions de gestion des connaissances bas\u00e9es sur l&#039;IA | Gestion des connaissances pour les \u00e9quipes de vente et de marketing\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Revue du Change Advisory <br>Board (CAB)<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e124fda elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e124fda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88f7cae  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"88f7cae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le CAB examine les changements standard avant autorisation. Un CAB qui fonctionne bien n\u2019est pas un goulot d\u2019\u00e9tranglement bureaucratique \u2014 c\u2019est une \u00e9valuation structur\u00e9e des risques, avec les bonnes personnes autour de la table. La composition du CAB doit inclure l\u2019exploitation IT, les responsables de service et, pour les changements \u00e0 fort impact, des repr\u00e9sentants m\u00e9tiers.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68aeae7  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"68aeae7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un \u00e9chec fr\u00e9quent : des r\u00e9unions du CAB tenues chaque semaine, quelle que soit l\u2019urgence. Un processus mature inclut un m\u00e9canisme de CAB d\u2019urgence pour les changements sensibles au facteur temps. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b3391c e-con-full e-flex e-con e-child\" data-id=\"4b3391c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce9f641 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"ce9f641\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"788\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Advisory-Board.jpg\" class=\"attachment-full size-full wp-image-84889\" alt=\"Examen du comit\u00e9 consultatif sur les changements (CAB)\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Advisory-Board.jpg 1100w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Advisory-Board-300x215.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Advisory-Board-1024x734.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Change-Advisory-Board-768x550.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0352830 e-con-full e-flex e-con e-child\" data-id=\"0352830\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d4859b3 e-con-full e-flex e-con e-child\" data-id=\"d4859b3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbed825 elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"dbed825\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/CMDB-visibility-for-impact-and-recurring-patterns.svg\" class=\"attachment-full size-full wp-image-82784\" alt=\"Visibilit\u00e9 de la CMDB pour l&#039;impact et les mod\u00e8les r\u00e9currents\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Autorisation<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0cf619 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b0cf619\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bc930a box-link elementor-widget elementor-widget-text-editor\" data-id=\"6bc930a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le changement est formellement approuv\u00e9 ou rejet\u00e9 par l\u2019autorit\u00e9 appropri\u00e9e en fonction du niveau de risque. Le niveau d\u2019autorisation doit correspondre au niveau de risque. Les changements standards sont pr\u00e9-autoris\u00e9s. Les changements normaux n\u00e9cessitent la validation du CAB. Les changements d\u2019urgence suivent un processus d\u2019autorisation rapide.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-430ebee e-con-full e-flex e-con e-child\" data-id=\"430ebee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b6d6d9 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"8b6d6d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"573\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Authorisation.jpg\" class=\"attachment-full size-full wp-image-84890\" alt=\"Autorisation\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Authorisation.jpg 1100w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Authorisation-300x156.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Authorisation-1024x533.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Authorisation-768x400.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75c0f5a e-con-full e-flex e-con e-child\" data-id=\"75c0f5a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-feda082 e-con-full e-flex e-con e-child\" data-id=\"feda082\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-924a5d5 elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"924a5d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Microsoft-Teams-integration-to-keep-users-and-agents-in-flow.svg\" class=\"attachment-full size-full wp-image-82785\" alt=\"Int\u00e9gration Microsoft Teams pour maintenir les utilisateurs et les agents dans le flux de travail\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Impl\u00e9mentation<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-818a36f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"818a36f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2cf582 box-link elementor-widget elementor-widget-text-editor\" data-id=\"e2cf582\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le changement est mis en \u0153uvre conform\u00e9ment au plan approuv\u00e9, dans une fen\u00eatre de maintenance d\u00e9finie, le cas \u00e9ch\u00e9ant. <a href=\"#\">Gestion des incidents<\/a> reste en attente. Si le changement entra\u00eene une perturbation, la proc\u00e9dure de retour arri\u00e8re est d\u00e9clench\u00e9e imm\u00e9diatement, sans discussion. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5e8d96 e-con-full e-flex e-con e-child\" data-id=\"f5e8d96\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d60d388 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"d60d388\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"573\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Implementation.jpg\" class=\"attachment-full size-full wp-image-84904\" alt=\"Impl\u00e9mentation\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Implementation.jpg 1100w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Implementation-300x156.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Implementation-1024x533.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Implementation-768x400.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8635334 e-con-full e-flex e-con e-child\" data-id=\"8635334\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-8c512c3 e-con-full e-flex e-con e-child\" data-id=\"8c512c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f472afe elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"f472afe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Closure-and-Documentation-svg.svg\" class=\"attachment-full size-full wp-image-84126\" alt=\"Cl\u00f4ture et Documentation svg\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Revue post-impl\u00e9mentation <br>(PIR)<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e122f93 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e122f93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a9a413 box-link elementor-widget elementor-widget-text-editor\" data-id=\"8a9a413\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chaque changement significatif est examin\u00e9 apr\u00e8s sa mise en \u0153uvre : l\u2019objectif a-t-il \u00e9t\u00e9 atteint, y a-t-il eu un impact impr\u00e9vu, que peut-on am\u00e9liorer ? Les PIR alimentent directement la base de connaissances et l\u2019am\u00e9lioration continue des services. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7267a78 e-con-full e-flex e-con e-child\" data-id=\"7267a78\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d61ffc9 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"d61ffc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"517\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Post-Implementation-Review-PIR.jpg\" class=\"attachment-full size-full wp-image-84920\" alt=\"Revue post-impl\u00e9mentation (PIR)\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Post-Implementation-Review-PIR.jpg 1100w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Post-Implementation-Review-PIR-300x141.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Post-Implementation-Review-PIR-1024x481.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Post-Implementation-Review-PIR-768x361.jpg 768w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c6b2ae9 glance e-flex e-con-boxed e-con e-parent\" data-id=\"c6b2ae9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dfecf6e e-con-full e-flex e-con e-child\" data-id=\"dfecf6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c6f5cf semi-bold elementor-widget elementor-widget-heading\" data-id=\"9c6f5cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">KPI de la <strong>gestion du changement<\/strong> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f08be69 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f08be69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb396b4 migrate-table incident-table elementor-widget elementor-widget-html\" data-id=\"cb396b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<table class=\"comparison-table\">\r\n  <thead>\r\n    <tr>\r\n      <th>KPI<\/th>\r\n      <th>KPI : Ce qu'il mesure<\/th>\r\n      <th>Cible<\/th>\r\n    <\/tr>\r\n  <\/thead>\r\n  <tbody>\r\n\r\n    <tr>\r\n      <td><strong>Taux de r\u00e9ussite du changement<\/strong><\/td>\r\n      <td>% de changements mis en \u0153uvre sans incident<\/td>\r\n      <td>&gt;95 %<\/td>\r\n    <\/tr>\r\n\r\n    <tr>\r\n      <td><strong>Taux d'incidents li\u00e9s au changement<\/strong><\/td>\r\n      <td>% du total des changements class\u00e9s comme urgences<\/td>\r\n      <td>&lt;10 %<\/td>\r\n    <\/tr>\r\n\r\n    <tr>\r\n      <td><strong>Int\u00e9gration M365 \/ Teams<\/strong><\/td>\r\n      <td>% du total des changements class\u00e9s comme urgences<\/td>\r\n      <td>&lt;5 %<\/td>\r\n    <\/tr>\r\n\r\n    <tr>\r\n      <td><strong>D\u00e9lai du cycle CAB<\/strong><\/td>\r\n      <td>D\u00e9lai moyen entre la soumission de la RFC et l'autorisation<\/td>\r\n      <td>D\u00e9fini par le SLA<\/td>\r\n    <\/tr>\r\n\r\n    <tr>\r\n      <td><strong>Taux de changements non autoris\u00e9s<\/strong><\/td>\r\n      <td>% de changements d\u00e9tect\u00e9s apr\u00e8s la mise en \u0153uvre sans RFC<\/td>\r\n      <td>0 %<\/td>\r\n    <\/tr>\r\n\r\n  <\/tbody>\r\n<\/table>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02c8cac e-flex e-con-boxed e-con e-parent\" data-id=\"02c8cac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-800aaf8 e-con-full e-flex e-con e-child\" data-id=\"800aaf8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f47d2b1 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"f47d2b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"1420\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/The-Most-Common-Change-Management-Failures.jpg\" class=\"attachment-full size-full wp-image-84921\" alt=\"Les \u00e9checs de gestion du changement les plus courants\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/The-Most-Common-Change-Management-Failures.jpg 1180w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/The-Most-Common-Change-Management-Failures-249x300.jpg 249w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/The-Most-Common-Change-Management-Failures-851x1024.jpg 851w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/The-Most-Common-Change-Management-Failures-768x924.jpg 768w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-344c2e8 e-con-full e-flex e-con e-child\" data-id=\"344c2e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04a9b38 semi-bold elementor-widget elementor-widget-heading\" data-id=\"04a9b38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les <strong>\u00e9checs de gestion du changement<\/strong> les plus courants <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-672832d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"672832d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b9d905 box-link elementor-widget elementor-widget-text-editor\" data-id=\"8b9d905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Absence de discipline relative aux RFC.<\/strong> Les changements sont mis en \u0153uvre de mani\u00e8re informelle, sans enregistrement. Lorsqu\u2019un incident survient, il n\u2019existe aucun journal des modifications pour effectuer des recoupements. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f998c0a box-link elementor-widget elementor-widget-text-editor\" data-id=\"f998c0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Elle est \u00e9galement distincte de la <a href=\"https:\/\/www.smcconsulting.be\/service-request-management\/\">gestion des demandes de service<\/a>. Une demande d&#8217;acc\u00e8s \u00e0 un nouveau logiciel ou un remplacement de mat\u00e9riel n&#8217;est pas un incident. M\u00e9langer les deux dans la m\u00eame file d&#8217;attente d\u00e9grade la qualit\u00e9 de traitement des deux.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d77c75 e-flex e-con-boxed e-con e-parent\" data-id=\"1d77c75\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd2799b semi-bold elementor-widget elementor-widget-heading\" data-id=\"dd2799b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong>Quelles int\u00e9grations r\u00e9duisent le d\u00e9lai<\/strong> de r\u00e9tablissement du service ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d845585 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d845585\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36fb948 box-link elementor-widget elementor-widget-text-editor\" data-id=\"36fb948\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les int\u00e9grations limitent le changement de contexte, \u00e9liminent la duplication manuelle et maintiennent la synchronisation du travail sur les incidents entre les \u00e9quipes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee4402e e-con-full e-grid e-con e-child\" data-id=\"ee4402e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f73752 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"3f73752\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"172\" height=\"166\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Microsoft-Teams.svg\" class=\"attachment-full size-full wp-image-82877\" alt=\"Microsoft Teams integration with Incident Management ITIL\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tMicrosoft Teams\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tLes notifications en temps r\u00e9el, les approbations, les interactions avec les chatbots et l\u2019int\u00e9gration du portail dans Teams peuvent am\u00e9liorer l\u2019adoption du libre-service et la r\u00e9activit\u00e9 des agents.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-347df62 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"347df62\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"172\" height=\"166\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Jira-Software.svg\" class=\"attachment-full size-full wp-image-82879\" alt=\"Jira Software incident management workflow ITIL\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tLogiciel Jira\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tLa synchronisation bidirectionnelle entre les incidents HaloITSM et les tickets Jira permet d\u2019aligner le service desk et l\u2019ing\u00e9nierie lorsque des incidents n\u00e9cessitent des correctifs de code ou un travail de d\u00e9veloppement structur\u00e9.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35b2608 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"35b2608\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"172\" height=\"165\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Azure-DevOps.svg\" class=\"attachment-full size-full wp-image-82880\" alt=\"Azure DevOps incident management workflow ITIL\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tAzure DevOps\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tLa synchronisation bidirectionnelle avec les \u00e9l\u00e9ments de travail Azure DevOps favorise une collaboration structur\u00e9e avec les \u00e9quipes d\u2019ing\u00e9nierie et un reporting d\u2019\u00e9tat coh\u00e9rent.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e336eb3 e-flex e-con-boxed e-con e-parent\" data-id=\"e336eb3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ca2946b e-con-full e-flex e-con e-child\" data-id=\"ca2946b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a18f2e semi-bold elementor-widget elementor-widget-heading\" data-id=\"8a18f2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce que <strong>la gestion <br>des incidents<\/strong> n'est pas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-813e2c8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"813e2c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acc26c9 box-link elementor-widget elementor-widget-text-editor\" data-id=\"acc26c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La gestion des incidents ne consiste pas \u00e0 trouver les causes profondes \u2014 c&#8217;est la <a href=\"https:\/\/www.smcconsulting.be\/fr\/problemes-itsm\/\">gestion des probl\u00e8mes<\/a>. Son seul objectif est la restauration du service. Les entreprises qui consacrent du temps de r\u00e9solution \u00e0 diagnostiquer le pourquoi au lieu de r\u00e9parer le quoi manquent syst\u00e9matiquement leurs SLA.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-647adef box-link elementor-widget elementor-widget-text-editor\" data-id=\"647adef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Elle est \u00e9galement distincte de la <a href=\"https:\/\/www.smcconsulting.be\/service-request-management\/\">gestion des demandes de service<\/a>. Une demande d&#8217;acc\u00e8s \u00e0 un nouveau logiciel ou un remplacement de mat\u00e9riel n&#8217;est pas un incident. M\u00e9langer les deux dans la m\u00eame file d&#8217;attente d\u00e9grade la qualit\u00e9 de traitement des deux.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa3f05c e-con-full e-flex e-con e-child\" data-id=\"aa3f05c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d109a40 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"d109a40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"836\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not.jpg\" class=\"attachment-full size-full wp-image-84027\" alt=\"Diagramme comparatif de la gestion des incidents et de la gestion des probl\u00e8mes dans l&#039;ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not.jpg 1180w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not-300x213.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not-1024x725.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not-768x544.jpg 768w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6440408 e-flex e-con-boxed e-con e-parent\" data-id=\"6440408\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-772da33 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"772da33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Foire aux questions sur la gestion des incidents HaloITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-438bf5e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"438bf5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-899ec17 luxembourg-faq-link elementor-widget elementor-widget-accordion\" data-id=\"899ec17\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"luxembourg-our-faq\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1441\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1441\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quelle est la diff\u00e9rence entre la gestion des incidents et la gestion des probl\u00e8mes dans ITIL 4 ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1441\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1441\"><p>La gestion des incidents r\u00e9tablit rapidement le service apr\u00e8s une interruption. La gestion des probl\u00e8mes identifie la cause profonde et pr\u00e9vient la r\u00e9currence. Les incidents et les sch\u00e9mas r\u00e9currents deviennent souvent des \u00e9l\u00e9ments d\u2019entr\u00e9e pour des initiatives d\u2019am\u00e9lioration et des contr\u00f4les de changement, y compris la <a href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-changements-itsm\/\"><strong>gestion du changement dans HaloITSM.<\/strong><\/a>  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1442\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1442\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">La gestion des incidents de HaloITSM est-elle align\u00e9e sur ITIL 4 ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1442\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1442\"><p>Oui. HaloITSM prend en charge la cat\u00e9gorisation des incidents, la priorisation, la gestion des SLA, les escalades et les contr\u00f4les de cl\u00f4ture. SMC aligne la configuration sur les pratiques ITIL 4 gr\u00e2ce \u00e0 des <a href=\"https:\/\/www.smcconsulting.be\/fr\/ingenieurs-certifies-itil-v4-de-smc-consulting-conseil-et-mise-en-oeuvre-itsm\/\"><strong>ing\u00e9nieurs certifi\u00e9s ITIL v4<\/strong><\/a> et selon votre niveau de maturit\u00e9.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1443\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1443\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Les utilisateurs peuvent-ils d\u00e9clarer et suivre des incidents dans Microsoft Teams ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1443\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1443\"><p>Oui. HaloITSM peut prendre en charge la saisie, les notifications, les approbations et l\u2019acc\u00e8s en libre-service via Teams. Cela am\u00e9liore l\u2019adoption et r\u00e9duit les changements de contexte pour les utilisateurs comme pour les agents.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1444\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1444\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment HaloITSM g\u00e8re-t-il la gestion des incidents majeurs ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1444\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1444\"><p>Les flux de travail pour les incidents majeurs peuvent \u00eatre configur\u00e9s avec des niveaux de priorit\u00e9 d\u00e9di\u00e9s, des parcours d\u2019escalade sp\u00e9cialis\u00e9s, des mod\u00e8les de communication pour les parties prenantes et des r\u00f4les sp\u00e9cifiques. Des int\u00e9grations comme PagerDuty peuvent prendre en charge l\u2019escalade d\u2019astreinte avec des mises \u00e0 jour synchronis\u00e9es. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1445\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1445\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment la gestion des connaissances r\u00e9duit-elle le volume d\u2019incidents ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1445\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1445\"><p>Une base de connaissances structur\u00e9e permet le libre-service, am\u00e9liore la r\u00e9solution au premier contact et r\u00e9duit les d\u00e9pannages r\u00e9p\u00e9titifs. SMC configure cela via la <a href=\"https:\/\/www.smcconsulting.be\/fr\/portail-libre-service\/\"><strong>base de connaissances et le libre-service HaloITSM<\/strong><\/a> et peut \u00e9tendre les bases de connaissances avec <a href=\"https:\/\/www.smcconsulting.be\/fr\/document360\/\"><strong>Document360<\/strong><\/a>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1446\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1446\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment la gestion des incidents est-elle li\u00e9e \u00e0 la gestion des changements dans HaloITSM ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1446\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1446\"><p>Les incidents n\u00e9cessitant des modifications de configuration peuvent d\u00e9clencher des <a href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-changements-itsm\/\"><strong>flux de travail de gestion des changements<\/strong><\/a> afin que les modifications suivent les approbations et les contr\u00f4les au lieu d\u2019\u00eatre appliqu\u00e9es de mani\u00e8re informelle sous la pression.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1447\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1447\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Combien de temps prend la mise en place de la gestion des incidents HaloITSM ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1447\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1447\"><p>Les d\u00e9lais types d\u00e9pendent des int\u00e9grations, de la maturit\u00e9 et de la pr\u00e9paration des donn\u00e9es. De nombreux p\u00e9rim\u00e8tres d\u2019incidents atteignent la mise en production en 4 \u00e0 8 semaines, avec une optimisation au cours des 90 premiers jours. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1448\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1448\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quel est le co\u00fbt de la gestion des incidents dans HaloITSM ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1448\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1448\"><p>Le co\u00fbt d\u00e9pend des licences et de l\u2019\u00e9tendue de la mise en \u0153uvre. Des conseils sur les tarifs sont disponibles sur les <a href=\"https:\/\/www.smcconsulting.be\/fr\/tarification-haloitsm\/\"><strong>tarifs HaloITSM<\/strong><\/a>, et SMC fournit un devis d\u00e9taill\u00e9 lors de la phase de d\u00e9couverte. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34dd6cd aurion-ai-next-step e-flex e-con-boxed e-con e-parent\" data-id=\"34dd6cd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b195d0 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"7b195d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9solvez les incidents plus rapidement avec HaloITSM, <strong>avec moins de triage manuel<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd3d18d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"dd3d18d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34f46a6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"34f46a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>HaloITSM donne \u00e0 votre service desk la structure n\u00e9cessaire pour g\u00e9rer les incidents de mani\u00e8re coh\u00e9rente et l\u2019automatisation pour r\u00e9duire les t\u00e2ches r\u00e9p\u00e9titives. SMC Consulting configure la gestion des incidents afin que l\u2019acheminement, les SLA, la base de connaissances et les int\u00e9grations fonctionnent ensemble comme un seul syst\u00e8me d\u2019exploitation. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae986ec e-con-full e-grid e-con e-child\" data-id=\"ae986ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d22be0a elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"d22be0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_d22be0a\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_d22be0a a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_d22be0a .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_d22be0a .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_d22be0a .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_d22be0a\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-d013517 \" href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\" id=\"uc_blox_btn_group_elementor_d22be0a_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">R\u00e9server une r\u00e9union<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cf8c66 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"0cf8c66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_0cf8c66\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_0cf8c66 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_0cf8c66 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_0cf8c66 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_0cf8c66 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_0cf8c66\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-d013517 \" href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-services-informatiques\/\" id=\"uc_blox_btn_group_elementor_0cf8c66_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">D\u00e9couvrez nos services de conseil ITSM<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Gestion du changement ITSM Ma\u00eetrisez chaque changement informatique. Prot\u00e9gez la stabilit\u00e9 des services. Acc\u00e9l\u00e9rez avec moins de risques. La plupart des incidents informatiques ne sont pas fortuits. 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.elementor-element.elementor-element-fe77707.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-39533 .elementor-element.elementor-element-329936a{text-align:start;}.elementor-39533 .elementor-element.elementor-element-329936a .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-39533 .elementor-element.elementor-element-11bbc64{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-39533 .elementor-element.elementor-element-11bbc64 .elementor-divider-separator{width:72px;margin:0 auto;margin-left:0;}.elementor-39533 .elementor-element.elementor-element-11bbc64 .elementor-divider{text-align:left;padding-block-start:6px;padding-block-end:6px;}.elementor-39533 .elementor-element.elementor-element-11bbc64 > .elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-39533 .elementor-element.elementor-element-e342484{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:0px 0px;--row-gap:0px;--column-gap:0px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:40px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:35px;--padding-left:0px;--padding-right:35px;--z-index:9;}.elementor-39533 .elementor-element.elementor-element-e342484:not(.elementor-motion-effects-element-type-background), .elementor-39533 .elementor-element.elementor-element-e342484 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-39533 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.elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}}\/* Start custom CSS *\/body.elementor-page-39533 b {\n    font-weight: 700;\n}\n\nbody.elementor-page-39533 strong {\n    font-weight: 700;\n}\n\nbody.elementor-page-39533 .semi-bold b {\n    font-weight: 600;\n}\n.link-border a{\n    text-decoration: underline;\n    color: #192BC2 !important;\n}\n.link-border a:hover{\n    text-decoration: underline;\n    color: #4399A9 !important;\n}\n.consulting-link span.elementor-icon-list-text a {\n    width: auto !important;\n    display: inline;\n    word-wrap: break-word;\n}\n\n.box-link a {\n    color: #192BC2;\n    text-decoration: underline!important;\n    font-weight: 600;\n}\nstrong{\n     font-weight: 600 !important;\n}\n.box-link a:hover {\n    color: #4399A9 !important;\n}\n.box-border::before {\n  content: \"\";\n  position: absolute;\n  inset: 0;\n  padding: 1.5px; \/* border thickness *\/\n  border-radius: 20px;\n  background: linear-gradient(\n    90deg,\n    #4D91EA 0%,\n    #58EEF4 12.98%,\n    #25C16F 26.44%,\n    #F0C45A 53.85%,\n    #F74C3D 76.44%,\n    #8E1FDC 100%\n  );\n  -webkit-mask:\n    linear-gradient(#fff 0 0) content-box,\n    linear-gradient(#fff 0 0);\n  -webkit-mask-composite: xor;\n  mask-composite: exclude;\n}\n\n\/******table******\/\ntable.comparison-table {\n    margin-bottom: 0 !important;\n}\ntable.comparison-table {\n    margin-bottom: 0px;\n}\n tbody tr td:first-child strong {\n    font-weight: 600;\n}\n\n.comparison-table {\n  width: 100%;\n  border-collapse: collapse;\n  font-family: Arial, sans-serif;\n  font-size: 15px;\n      box-shadow: 0px 6.14597px 33.4955px rgba(58, 180, 194, 0.3);\n}\n.comparison-table th, .comparison-table td {\n    border: 1px solid #CCCCCC;\n    padding: 23px 64px !important;\n    text-align: center;\n    vertical-align: middle;\n    font-family: 'Outfit';\n    font-style: normal;\n    font-weight: 400;\n    font-size: 18px;\n    line-height: 26px;\n    color: #263238;\n    text-align: left;\n}\n.content table {\n    margin: 0;\n}\n.comparison-table th:first-child {border-top-left-radius: 20px;}\n.comparison-table th:last-child {\n    border-top-right-radius: 20px;\n        border-right-width: 0;\n}\n\ntable.comparison-table th {\n    background: #01484E;\n    text-align: center;\n    color: #fff;\n    font-family: 'Outfit';\n    font-style: normal;\n    font-weight: 600;\n    font-size: 20px;\n    line-height: 1.3em;\n    padding: 25px 77px !important;\n    outline: none !important;\n    border: none;\n    z-index: 9;\n    position: relative;\n    text-align: left;\n}\n\ntbody {\n    background: #FFFFFF;\n}\ntbody tr:nth-child(even) {\n    background: #F9F9F9;\n}\n\nthead tr th:nth-child(even) {\n    border: 1px solid #FFFFFF;\n    border-top: 0;\n    border-bottom: 0;\n}\n\ntbody tr td:first-child {\n    font-size: 20px;\n    line-height: 1.6em;\n    color: #0B0B0B;\n}\ntable.comparison-table {\n    border-radius: 0 0 20px 20px !important;\n    overflow: hidden;\n}\n#our-list a, .comparison-table a { color:#192BC2; text-decoration:underline;}\n#our-list a:hover, #our-list a:focus, .comparison-table a:hover, .comparison-table a:focus { color:#4399A9;}\n.comparison-table td a strong {\n    font-weight: 600;\n}\n.migrate-table .elementor-widget-container {\n    overflow: hidden;\n    border-radius: 20px;\n    box-shadow: 0px 6.14597px 33.4955px rgba(58, 180, 194, 0.3);\n}\n.incident-table .comparison-table th {\n    text-align: center !important;\n}\n.incident-table .comparison-table td {\n    text-align: center !important;\n}\n\n#flip-box a {\n    color: #192BC2;\nfont-weight:600;\n}\n\n#flip-box a:hover {\n    color: #4399A9;\nfont-weight:600;\n}\n#flip-box img.attachment-full.size-full {\n    margin: 0 auto;\n}\n#flip-box {\n    background: linear-gradient(90deg, #4D91EA 0%, #58EEF4 12.98%, #25C16F 26.44%, #F0C45A 53.85%, #F74C3D 76.44%, #8E1FDC 100%);\n    padding: 2px;\n    border-radius: 23px !important;\n}\n #flip-box .elementor-widget-container {\n  background: #fff;\n  border-radius: 21px !important;\n}\n#flip-box div {\n    border-radius: 26px !important;\n}\n\n#luxembourg-our-faq .elementor-accordion-item {\n    border: 0;\n    border-bottom: 1px solid #7B7B7B;\n}\n\n#luxembourg-our-faq .elementor-accordion-item:last-child {\n    border-bottom: 0;\n}\n\n#luxembourg-our-faq .elementor-widget-accordion a {\n    color: #192BC2;\n}\n\n#luxembourg-our-faq .elementor-widget-accordion a:hover {\n    color: #4399A9;\n}\n\n#luxembourg-our-faq .elementor-accordion-icon svg {\n    height: 1.8em;\n}\n\n#luxembourg-our-faq .elementor-tab-title.elementor-active {\n    padding-bottom: 10px;\n}\n\n.luxembourg-faq-link p a {\n    color: #192BC2;\n    text-decoration: underline;\n}\n\n.luxembourg-faq-link p a:hover {\n    color: #4399A9;\n}\n\n.aurion-ai-next-step {\n    position: relative;\n}\n\n.aurion-ai-next-step::before {\n    content: \"\";\n    position: absolute;\n    background: url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/decorative-leaf-bg-icon.svg\") no-repeat;\n    background-size: contain;\n    width: 290px;\n    height: 362px;\n    right: 0;\n    bottom: 0;\n    left: 84%;\n    top: 10px;\n}\n\n.aurion-ai-next-step::after {\n    content: \"\";\n    position: absolute;\n    background: url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/abstract-leaf-background-icon.svg\") no-repeat;\n    background-size: contain;\n    width: 290px;\n    height: 365px;\n    right: 0;\n    left: 0;\n    top: 14%;\n}\n\n@media screen and (max-width: 767px) {\n    \nbr {\n        display: none;\n    }\n\ntable.comparison-table th {\n    font-size: 16px;\n    padding: 10px 10px !important;\n    line-height: 22px;\n    text-align: center;\n}\n.comparison-table th, .comparison-table td {\n    padding: 10px 10px !important;\n    font-size: 14px;\n    text-align: center;\n}\ntbody tr td:first-child {\n    font-size: 14px;\n    text-align: 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