{"id":38514,"date":"2025-09-29T10:33:41","date_gmt":"2025-09-29T08:33:41","guid":{"rendered":"https:\/\/www.smcconsulting.be\/incidents-itsm\/"},"modified":"2026-04-02T13:46:30","modified_gmt":"2026-04-02T11:46:30","slug":"incidents-itsm","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/","title":{"rendered":"Gestion des incidents dans HaloITSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"38514\" class=\"elementor elementor-38514 elementor-38512\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e57678 hero-sec e-flex e-con-boxed e-con e-parent\" data-id=\"6e57678\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0e7815b e-con-full e-flex e-con e-child\" data-id=\"0e7815b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-861b66b box-link elementor-widget elementor-widget-text-editor\" data-id=\"861b66b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gestion des incidents : d\u00e9finition, processus ITIL v4 et bonnes pratiques<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce28d5a elementor-widget elementor-widget-heading\" data-id=\"ce28d5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#192BC2\">Gestion des incidents ITSM :<\/span> R\u00e9duisez le <br>MTTR, faites respecter les SLA et r\u00e9tablissez les services<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f41ee7d semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"f41ee7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La gestion des incidents est le processus qui d\u00e9termine \u00e0 quelle vitesse et avec quelle constance les entreprises r\u00e9tablissent un service normal lorsque des probl\u00e8mes surviennent. Lorsqu\u2019elle est bien men\u00e9e, elle est invisible pour l\u2019entreprise. Lorsqu\u2019elle est mal men\u00e9e, elle d\u00e9finit la perception de votre service informatique.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d87d398 box-link elementor-widget elementor-widget-text-editor\" data-id=\"d87d398\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SMC Consulting con\u00e7oit et met en \u0153uvre des processus de gestion des incidents depuis plus de 25 ans, au sein d\u2019entreprises de toutes tailles en Belgique, en France, au Luxembourg et en Suisse. Voici \u00e0 quoi ressemble un processus mature et les points sur lesquels la plupart des entreprises \u00e9chouent. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d57b1d9 banner-btn elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"d57b1d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_d57b1d9\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_d57b1d9 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_d57b1d9 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_d57b1d9 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_d57b1d9 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_d57b1d9\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-1dadcd6 \" href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\" id=\"uc_blox_btn_group_elementor_d57b1d9_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Parlez \u00e0 un consultant ITSM<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1674354 e-flex e-con-boxed e-con e-parent\" data-id=\"1674354\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2099ccc e-transform elementor-widget elementor-widget-image\" data-id=\"2099ccc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#scroll\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"62\" height=\"62\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Scroll-arrow.svg\" class=\"attachment-full size-full wp-image-62082\" alt=\"Produits partenaires | Fl\u00e8che de d\u00e9filement\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-348a7f2 e-con-full e-flex e-con e-child\" data-id=\"348a7f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-588027b e-con-full e-flex e-con e-child\" data-id=\"588027b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18a4340 semi-bold elementor-widget elementor-widget-heading\" data-id=\"18a4340\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu'est-ce que <strong>la gestion des incidents ?<\/strong> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec94c59 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ec94c59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5668f0f box-link elementor-widget elementor-widget-text-editor\" data-id=\"5668f0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa gestion des incidents est le processus ITSM responsable de la d\u00e9tection, de l&#8217;enregistrement, de la classification et de la r\u00e9solution des interruptions impr\u00e9vues des services informatiques aussi rapidement que possible, avec un impact minimal sur les utilisateurs et les op\u00e9rations.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac98679 box-link elementor-widget elementor-widget-text-editor\" data-id=\"ac98679\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSelon ITIL v4, un incident est une interruption impr\u00e9vue d&#8217;un service informatique ou une r\u00e9duction de la qualit\u00e9 de ce service. Trois \u00e9l\u00e9ments que cette d\u00e9finition met en \u00e9vidence : \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-286142b elementor-align-start box-link Consulting-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"286142b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une fen\u00eatre de maintenance planifi\u00e9e n'est pas un incident. Un probl\u00e8me d\u00e9couvert pendant cette fen\u00eatre l'est. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une panne totale n'est pas n\u00e9cessaire. La lenteur, les pannes intermittentes et l'indisponibilit\u00e9 partielle sont toutes admissibles. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">L'unit\u00e9 d'impact est le service tel qu'exp\u00e9riment\u00e9 par l'utilisateur et non <br>le composant technique d\u00e9faillant.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e040c40 e-con-full e-flex e-con e-child\" data-id=\"e040c40\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-955f75b elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"955f75b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1128\" height=\"1022\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-Is-Incident-Management.jpg\" class=\"attachment-full size-full wp-image-84026\" alt=\"Diagramme du processus de gestion des incidents ITIL avec les \u00e9tapes cl\u00e9s du flux de travail\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-Is-Incident-Management.jpg 1128w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-Is-Incident-Management-300x272.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-Is-Incident-Management-1024x928.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-Is-Incident-Management-768x696.jpg 768w\" sizes=\"auto, (max-width: 1128px) 100vw, 1128px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6137e5a e-flex e-con-boxed e-con e-parent\" data-id=\"6137e5a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-43610b5 e-con-full e-flex e-con e-child\" data-id=\"43610b5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5285651 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"5285651\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"836\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not.jpg\" class=\"attachment-full size-full wp-image-84027\" alt=\"Diagramme comparatif de la gestion des incidents et de la gestion des probl\u00e8mes dans l&#039;ITSM\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not.jpg 1180w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not-300x213.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not-1024x725.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not-768x544.jpg 768w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-236c068 e-con-full e-flex e-con e-child\" data-id=\"236c068\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf7f719 semi-bold elementor-widget elementor-widget-heading\" data-id=\"bf7f719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce que <strong>la gestion <br>des incidents<\/strong> n'est pas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d9cef7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5d9cef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9cd407 box-link elementor-widget elementor-widget-text-editor\" data-id=\"d9cd407\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La gestion des incidents ne consiste pas \u00e0 trouver les causes profondes \u2014 c&#8217;est la <a href=\"https:\/\/www.smcconsulting.be\/fr\/problemes-itsm\/\">gestion des probl\u00e8mes<\/a>. Son seul objectif est la restauration du service. Les entreprises qui consacrent du temps de r\u00e9solution \u00e0 diagnostiquer le pourquoi au lieu de r\u00e9parer le quoi manquent syst\u00e9matiquement leurs SLA.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abf8f62 box-link elementor-widget elementor-widget-text-editor\" data-id=\"abf8f62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Elle est \u00e9galement distincte de la <a href=\"https:\/\/www.smcconsulting.be\/service-request-management\/\">gestion des demandes de service<\/a>. Une demande d&#8217;acc\u00e8s \u00e0 un nouveau logiciel ou un remplacement de mat\u00e9riel n&#8217;est pas un incident. M\u00e9langer les deux dans la m\u00eame file d&#8217;attente d\u00e9grade la qualit\u00e9 de traitement des deux.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5404771 e-flex e-con-boxed e-con e-parent\" data-id=\"5404771\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-30ae156 e-con-full e-flex e-con e-child\" data-id=\"30ae156\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7ea5e4 elementor-widget elementor-widget-heading\" data-id=\"b7ea5e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les 7 \u00e9tapes d'un <strong>processus de gestion des incidents<\/strong> structur\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5288b98 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5288b98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-933bb81 box-link elementor-widget elementor-widget-text-editor\" data-id=\"933bb81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUn processus de gestion des incidents mature suit un cycle de vie d\u00e9fini. Chaque \u00e9tape poss\u00e8de un responsable clairement identifi\u00e9, des entr\u00e9es et sorties d\u00e9finies, ainsi que des crit\u00e8res de performance mesurables. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba9a208 e-con-full e-flex e-con e-child\" data-id=\"ba9a208\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f1623ba e-con-full e-flex e-con e-child\" data-id=\"f1623ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ec3e9d elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"2ec3e9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-management-for-IT-and-service-desk-teams.svg\" class=\"attachment-full size-full wp-image-80591\" alt=\"Solutions de gestion des connaissances par IA | Gestion des connaissances pour les \u00e9quipes informatiques et de service d&#039;assistance\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">D\u00e9tection et identification<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f71da4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9f71da4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-370103f  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"370103f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes incidents sont d\u00e9tect\u00e9s par le biais de signalements d&#8217;utilisateurs, d&#8217;alertes de surveillance automatique ou d&#8217;observations proactives de l&#8217;\u00e9quipe informatique. Les entreprises qui s&#8217;appuient uniquement sur les utilisateurs pour signaler les incidents sont toujours en retard. Les op\u00e9rations de premier ordre d\u00e9tectent la plupart des probl\u00e8mes avant que quiconque ne d\u00e9croche le t\u00e9l\u00e9phone.   \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52fb3fc  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"52fb3fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCe que cela n\u00e9cessite : une couverture de surveillance sur les services critiques, des canaux de signalement clairs (portail, e-mail, t\u00e9l\u00e9phone, chat) et une int\u00e9gration directe entre les outils d&#8217;alerte et votre plateforme ITSM.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d48e24 e-con-full e-flex e-con e-child\" data-id=\"0d48e24\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80940e3 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"80940e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"786\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Detection-and-Identification-1024x786.jpg\" class=\"attachment-large size-large wp-image-84046\" alt=\"Processus de d\u00e9tection des incidents ITSM avec des outils de surveillance et des notifications d&#039;alerte\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Detection-and-Identification-1024x786.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Detection-and-Identification-300x230.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Detection-and-Identification-768x589.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Detection-and-Identification.jpg 1100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9df7b2e e-con-full e-flex e-con e-child\" data-id=\"9df7b2e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-46ec2f8 e-con-full e-flex e-con e-child\" data-id=\"46ec2f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aca215f elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"aca215f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-base-for-customer-support-teams-and-self-service-portals.svg\" class=\"attachment-full size-full wp-image-80590\" alt=\"Solutions de gestion des connaissances par IA | Base de connaissances pour les \u00e9quipes de support client et les portails en libre-service\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Enregistrement et d\u00e9claration<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc603c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4bc603c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d23971  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"2d23971\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tChaque incident doit \u00eatre imm\u00e9diatement enregistr\u00e9 \u2014 de mani\u00e8re compl\u00e8te et coh\u00e9rente. Un incident non enregistr\u00e9 est un incident invisible. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60bf78f  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"60bf78f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUn enregistrement complet comprend : la date et l&#8217;heure de d\u00e9tection, les utilisateurs et services affect\u00e9s, la description des sympt\u00f4mes, l&#8217;\u00e9valuation initiale de l&#8217;impact et le nom de la personne qui l&#8217;a enregistr\u00e9. Un enregistrement incomplet rend les rapports SLA peu fiables, compromet les pistes d&#8217;audit et rend l&#8217;analyse des tendances impossible. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b818dcf e-con-full e-flex e-con e-child\" data-id=\"b818dcf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d9a6bf elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"5d9a6bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"680\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Logging-and-Registration-1024x680.jpg\" class=\"attachment-large size-large wp-image-84045\" alt=\"Processus d&#039;enregistrement des incidents ITSM avec l&#039;enregistrement des tickets dans le syst\u00e8me de service desk\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Logging-and-Registration-1024x680.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Logging-and-Registration-300x199.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Logging-and-Registration-768x510.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Logging-and-Registration.jpg 1100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe0a2d2 e-con-full e-flex e-con e-child\" data-id=\"fe0a2d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-543561c e-con-full e-flex e-con e-child\" data-id=\"543561c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d756d72 elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"d756d72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-management-for-HR-and-people-teams.svg\" class=\"attachment-full size-full wp-image-80589\" alt=\"Solutions de gestion des connaissances par IA | Gestion des connaissances pour les \u00e9quipes RH et les \u00e9quipes du personnel\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Classification et <br>priorisation<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97d99e5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"97d99e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b26afc1  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"b26afc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tL&#8217;incident est cat\u00e9goris\u00e9 par type (r\u00e9seau, application, mat\u00e9riel, s\u00e9curit\u00e9) et se voit attribuer une priorit\u00e9 bas\u00e9e sur l&#8217;urgence \u00d7 l&#8217;impact. Cela d\u00e9termine quel SLA s&#8217;applique et quelle proc\u00e9dure d&#8217;escalade est d\u00e9clench\u00e9e. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-030b630 e-con-full e-flex e-con e-child\" data-id=\"030b630\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9b19ea elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"c9b19ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"469\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Classification-and-Prioritisation-1024x469.jpg\" class=\"attachment-large size-large wp-image-84069\" alt=\"Classification et priorisation des incidents ITSM bas\u00e9es sur l&#039;urgence et l&#039;impact commercial\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Classification-and-Prioritisation-1024x469.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Classification-and-Prioritisation-300x137.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Classification-and-Prioritisation-768x352.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Classification-and-Prioritisation.jpg 1100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15321be e-con-full e-flex e-con e-child\" data-id=\"15321be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2306cd2 table-box elementor-widget elementor-widget-html\" data-id=\"2306cd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<table class=\"comparison-table\">\r\n  <thead>\r\n    <tr>\r\n      <th>Priorit\u00e9<\/th>\r\n      <th>D\u00e9finition<\/th>\r\n      <th>D\u00e9lai de r\u00e9solution cible<\/th>\r\n    <\/tr>\r\n  <\/thead>\r\n  <tbody>\r\n\r\n    <tr>\r\n      <td><strong>P1 \u2014 Critique<\/strong><\/td>\r\n      <td>Panne totale, impact m\u00e9tier majeur<\/td>\r\n      <td>1 \u00e0 4 heures<\/td>\r\n    <\/tr>\r\n\r\n    <tr>\r\n      <td><strong>P2 \u2014 \u00c9lev\u00e9e<\/strong><\/td>\r\n      <td>D\u00e9gradation significative,<br>grand groupe d'utilisateurs affect\u00e9<\/td>\r\n      <td>4\u20138 heures<\/td>\r\n    <\/tr>\r\n\r\n    <tr>\r\n      <td><strong>P3 \u2014 Moyenne<\/strong><\/td>\r\n      <td>Perturbation partielle, solution de contournement disponible<\/td>\r\n      <td>1 \u00e0 3 jours ouvrables<\/td>\r\n    <\/tr>\r\n\r\n    <tr>\r\n      <td><strong>P4 \u2014 Faible<\/strong><\/td>\r\n      <td>Probl\u00e8me mineur, utilisateur unique, impact minimal<\/td>\r\n      <td>3 \u00e0 5 jours ouvrables<\/td>\r\n    <\/tr>\r\n\r\n  <\/tbody>\r\n<\/table>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6097c23  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"6097c23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSans matrice de priorisation formelle, chaque technicien applique son propre jugement, ce qui entra\u00eene une gestion incoh\u00e9rente et des violations des SLA pour les tickets les plus critiques.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41fbfab e-con-full e-flex e-con e-child\" data-id=\"41fbfab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-aed4288 e-con-full e-flex e-con e-child\" data-id=\"aed4288\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80417a5 elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"80417a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-management-for-sales-and-marketing-teams.svg\" class=\"attachment-full size-full wp-image-80588\" alt=\"Solutions de gestion des connaissances bas\u00e9es sur l&#039;IA | Gestion des connaissances pour les \u00e9quipes de vente et de marketing\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Diagnostic initial et <br>Escalade<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb5975a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fb5975a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79628e1  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"79628e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLe centre de services tente de r\u00e9soudre le probl\u00e8me en utilisant des proc\u00e9dures connues et des articles de la base de connaissances. S&#8217;il n&#8217;est pas r\u00e9solu dans le d\u00e9lai du SLA, l&#8217;incident est escalad\u00e9 \u2014 soit fonctionnellement (\u00e0 une \u00e9quipe sp\u00e9cialis\u00e9e), soit hi\u00e9rarchiquement (\u00e0 la direction pour les incidents majeurs). \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b01ea17  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"b01ea17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUne matrice d&#8217;escalade document\u00e9e doit d\u00e9finir les d\u00e9clencheurs, les objectifs, les responsabilit\u00e9s de communication et les crit\u00e8res d&#8217;incident majeur. Sans elle, les d\u00e9cisions d&#8217;escalade sont subjectives et les d\u00e9lais de r\u00e9solution deviennent impr\u00e9visibles. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fab706 e-con-full e-flex e-con e-child\" data-id=\"7fab706\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1a28bf elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"d1a28bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"784\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Initial-Diagnosis-and-Escalation-1024x784.jpg\" class=\"attachment-large size-large wp-image-84123\" alt=\"Gestion des incidents ITSM : diagnostic initial et escalade, montrant l&#039;analyse des probl\u00e8mes et l&#039;acheminement vers l&#039;\u00e9quipe de support\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Initial-Diagnosis-and-Escalation-1024x784.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Initial-Diagnosis-and-Escalation-300x230.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Initial-Diagnosis-and-Escalation-768x588.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Initial-Diagnosis-and-Escalation.jpg 1100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd58f62 e-con-full e-flex e-con e-child\" data-id=\"dd58f62\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-19f7eef e-con-full e-flex e-con e-child\" data-id=\"19f7eef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f21b06 elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"6f21b06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/CMDB-visibility-for-impact-and-recurring-patterns.svg\" class=\"attachment-full size-full wp-image-82784\" alt=\"Visibilit\u00e9 de la CMDB pour l&#039;impact et les mod\u00e8les r\u00e9currents\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Investigation et Diagnostic<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7784b9b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7784b9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a60e10c box-link elementor-widget elementor-widget-text-editor\" data-id=\"a60e10c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&#8217;\u00e9quipe assign\u00e9e m\u00e8ne l&#8217;enqu\u00eate, en consultant la <strong><a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-cmdb\/\">CMDB<\/a> <\/strong>pour cartographier les d\u00e9pendances de service et en examinant les enregistrements de changements r\u00e9cents qui pourraient avoir introduit le probl\u00e8me. Un acc\u00e8s structur\u00e9 \u00e0 des donn\u00e9es de configuration pr\u00e9cises fait une diff\u00e9rence mesurable dans la dur\u00e9e de cette \u00e9tape. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4965bbf e-con-full e-flex e-con e-child\" data-id=\"4965bbf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d56da2 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"5d56da2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"523\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Investigation-and-Diagnosis-1024x523.jpg\" class=\"attachment-large size-large wp-image-84122\" alt=\"Gestion des incidents ITSM : investigation et diagnostic, montrant l&#039;analyse des causes profondes et le processus de d\u00e9pannage\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Investigation-and-Diagnosis-1024x523.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Investigation-and-Diagnosis-300x153.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Investigation-and-Diagnosis-768x392.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Investigation-and-Diagnosis.jpg 1100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-070f467 e-con-full e-flex e-con e-child\" data-id=\"070f467\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-26511f2 e-con-full e-flex e-con e-child\" data-id=\"26511f2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afeea31 elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"afeea31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Microsoft-Teams-integration-to-keep-users-and-agents-in-flow.svg\" class=\"attachment-full size-full wp-image-82785\" alt=\"Int\u00e9gration Microsoft Teams pour maintenir les utilisateurs et les agents dans le flux de travail\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">R\u00e9solution et R\u00e9cup\u00e9ration<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90e90e3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"90e90e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8561ecf box-link elementor-widget elementor-widget-text-editor\" data-id=\"8561ecf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La correction est appliqu\u00e9e et l&#8217;utilisateur confirme que le service normal a repris. Si la r\u00e9solution n\u00e9cessite un changement de configuration, celui-ci doit passer par la <a href=\"\/change-management-in-itsm\/\">gestion des changements<\/a> \u2014 m\u00eame en mode d&#8217;urgence \u2014 pour \u00e9viter d&#8217;introduire de nouveaux incidents. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5895db4 e-con-full e-flex e-con e-child\" data-id=\"5895db4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a6b84f elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"4a6b84f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"523\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Resolution-and-Recovery-1024x523.jpg\" class=\"attachment-large size-large wp-image-84125\" alt=\"Processus de r\u00e9solution des incidents ITSM avec r\u00e9cup\u00e9ration de service et restauration du syst\u00e8me\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Resolution-and-Recovery-1024x523.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Resolution-and-Recovery-300x153.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Resolution-and-Recovery-768x392.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Resolution-and-Recovery.jpg 1100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e7e318 e-con-full e-flex e-con e-child\" data-id=\"2e7e318\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7f7e4ab e-con-full e-flex e-con e-child\" data-id=\"7f7e4ab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c70498 elementor-position-left elementor-vertical-align-middle box-h elementor-widget elementor-widget-image-box\" data-id=\"8c70498\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Closure-and-Documentation-svg.svg\" class=\"attachment-full size-full wp-image-84126\" alt=\"Cl\u00f4ture et Documentation svg\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Cl\u00f4ture et Documentation<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7169e9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a7169e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e96997 box-link elementor-widget elementor-widget-text-editor\" data-id=\"4e96997\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tL&#8217;incident est formellement clos avec un enregistrement complet : \u00e9tapes de r\u00e9solution, heure de cl\u00f4ture, confirmation de l&#8217;utilisateur. Pour les incidents r\u00e9currents ou \u00e0 fort impact, un enregistrement de Probl\u00e8me doit \u00eatre ouvert automatiquement pour d\u00e9clencher l&#8217;enqu\u00eate sur la cause premi\u00e8re. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d20f3aa  semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"d20f3aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tChaque r\u00e9solution bien document\u00e9e est une ressource future permettant de gagner du temps pour votre centre de services.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f838b1 e-con-full e-flex e-con e-child\" data-id=\"3f838b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a97cff8 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"a97cff8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"627\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Closure-and-Documentation-1024x627.jpg\" class=\"attachment-large size-large wp-image-84120\" alt=\"Processus de cl\u00f4ture des incidents ITSM avec documentation et mise \u00e0 jour de la base de connaissances\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Closure-and-Documentation-1024x627.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Closure-and-Documentation-300x184.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Closure-and-Documentation-768x471.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Closure-and-Documentation.webp 1100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b749021 glance e-flex e-con-boxed e-con e-parent\" data-id=\"b749021\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-72a2687 e-con-full e-flex e-con e-child\" data-id=\"72a2687\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac74a62 semi-bold elementor-widget elementor-widget-heading\" data-id=\"ac74a62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les KPI qui d\u00e9finissent <strong>la performance de la gestion des incidents<\/strong> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31ee0a1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"31ee0a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f4342c migrate-table incident-table elementor-widget elementor-widget-html\" data-id=\"9f4342c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<table class=\"comparison-table\">\r\n  <thead>\r\n    <tr>\r\n      <th>KPI<\/th>\r\n      <th>Mesure<\/th>\r\n      <th>Cible<\/th>\r\n    <\/tr>\r\n  <\/thead>\r\n  <tbody>\r\n\r\n    <tr>\r\n      <td><strong>MTTR<\/strong><\/td>\r\n      <td>Temps moyen entre la d\u00e9tection et la r\u00e9solution<\/td>\r\n      <td>&lt;4h (P1), &lt;8h (P2)<\/td>\r\n    <\/tr>\r\n\r\n    <tr>\r\n      <td><strong>MTTD<\/strong><\/td>\r\n      <td>Temps moyen entre l'occurrence et la d\u00e9tection<\/td>\r\n      <td>Le plus bas possible<\/td>\r\n    <\/tr>\r\n\r\n    <tr>\r\n      <td><strong>Taux de FCR<\/strong><\/td>\r\n      <td>% d'incidents r\u00e9solus par le niveau 1 sans escalade<\/td>\r\n      <td>70\u201380 %<\/td>\r\n    <\/tr>\r\n\r\n    <tr>\r\n      <td><strong>Conformit\u00e9 SLA<\/strong><\/td>\r\n      <td>% d'incidents r\u00e9solus dans le cadre du SLA contractuel<\/td>\r\n      <td>&gt;90 %<\/td>\r\n    <\/tr>\r\n\r\n    <tr>\r\n      <td><strong>Taux de r\u00e9currence<\/strong><\/td>\r\n      <td>% d'incidents clos rouverts dans les 30 jours<\/td>\r\n      <td>&lt;10 %<\/td>\r\n    <\/tr>\r\n\r\n  <\/tbody>\r\n<\/table>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cc9787 glance e-flex e-con-boxed e-con e-parent\" data-id=\"4cc9787\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8dc6875 e-con-full e-flex e-con e-child\" data-id=\"8dc6875\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ff10b9 elementor-widget elementor-widget-heading\" data-id=\"0ff10b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment SMC Consulting structure <strong>Votre<br> gestion des incidents<\/strong> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ccdb5a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6ccdb5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac68bd8 link-border elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ac68bd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLe d\u00e9ploiement d\u2019un outil ITSM n\u2019est pas la m\u00eame chose que l\u2019impl\u00e9mentation d\u2019un processus. Cette distinction est importante, et c\u2019est l\u00e0 que la plupart des impl\u00e9mentations \u00e9chouent. \n\u2028\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eee94d7 link-border elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"eee94d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lorsque nous intervenons sur la gestion des incidents, nous commen\u00e7ons par les lacunes du processus : responsabilit\u00e9s non d\u00e9finies, chemins d\u2019escalade manquants, incoh\u00e9rences de classification, m\u00e9triques non suivies. La configuration de l\u2019outil vient en second lieu. Voici ce que couvre notre intervention :  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89812dc e-con-full e-grid e-con e-child\" data-id=\"89812dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0c4bf77 e-con-full e-flex e-con e-child\" data-id=\"0c4bf77\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c13d35 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7c13d35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"80\" height=\"80\" viewBox=\"0 0 80 80\" fill=\"none\"><rect width=\"80\" height=\"80\" rx=\"20\" fill=\"#01484E\"><\/rect><g clip-path=\"url(#clip0_1623_1441)\"><path d=\"M60 40C60 37.6812 58.2954 35.7152 56 35.3866V32.276L57.8047 30.4713C57.9748 30.3033 58.042 30.057 57.9805 29.8259C57.9191 29.5948 57.7386 29.4142 57.5075 29.3528C57.2764 29.2914 57.0301 29.3585 56.862 29.5287L56 30.3906V26.6666C55.9984 25.1945 54.8055 24.0016 53.3334 24H47.3334V21.3334C47.3325 20.5973 46.736 20.0009 46 20H34C33.264 20.0009 32.6675 20.5973 32.6666 21.3334V24H26.6666C25.1945 24.0016 24.0016 25.1945 24 26.6666V29.7239L22.1953 31.5286C21.939 31.7896 21.9409 32.2084 22.1995 32.467C22.4581 32.7257 22.877 32.7276 23.138 32.4713L24 31.6094V35.3866C21.7047 35.7152 20 37.6812 20 40C20 42.3188 21.7047 44.2848 24 44.6134V47.724L22.1953 49.5287C21.939 49.7897 21.9409 50.2084 22.1995 50.4671C22.4581 50.7258 22.877 50.7277 23.138 50.4713L24 49.6094V53.3334C24.0016 54.8055 25.1945 55.9984 26.6666 56H35.7239L39.5286 59.8047C39.6536 59.9298 39.8231 60 39.9999 60C40.1767 60 40.3463 59.9298 40.4713 59.8047L44.2759 56H53.3332C54.8053 55.9984 55.9983 54.8055 55.9998 53.3334V50.2761L57.8045 48.4714C58.062 48.2106 58.0608 47.7909 57.8016 47.5316C57.5424 47.2725 57.1227 47.2712 56.8618 47.5287L56 48.3906V44.6134C58.2953 44.2848 60 42.3188 60 40ZM34 21.3334H46L46.0003 24.6651L46 24.6667L46.0003 24.6684L46.0006 28.0001H34V21.3334ZM24.6666 43.3334C22.8257 43.3334 21.3333 41.8409 21.3333 40C21.3355 38.1599 22.8266 36.6688 24.6666 36.6666C26.5076 36.6666 28 38.159 28 40C28 41.841 26.5076 43.3334 24.6666 43.3334ZM40 58.3906L36.9427 55.3334L40 52.276L43.0573 55.3333L40 58.3906ZM54.6666 48.3906L53.8047 47.5287C53.5439 47.2712 53.1241 47.2725 52.8649 47.5316C52.6058 47.7908 52.6045 48.2106 52.862 48.4714L54.6666 50.2761V53.3334C54.6658 54.0694 54.0694 54.6659 53.3333 54.6667H44.276L40.4713 50.862C40.3463 50.737 40.1768 50.6667 40 50.6667C39.8232 50.6667 39.6537 50.737 39.5287 50.862L35.724 54.6667H26.6666C25.9306 54.6659 25.3341 54.0695 25.3333 53.3334V49.6094L26.1953 50.4714C26.3634 50.6416 26.6097 50.7087 26.8408 50.6473C27.0719 50.5859 27.2524 50.4053 27.3138 50.1742C27.3752 49.9431 27.3081 49.6968 27.138 49.5287L25.3333 47.7241V44.6135C27.6286 44.2849 29.3333 42.3188 29.3333 40.0001C29.3333 37.6813 27.6286 35.7152 25.3333 35.3866V31.6094L26.1953 32.4714C26.4561 32.7289 26.8759 32.7276 27.1351 32.4684C27.3942 32.2093 27.3955 31.7895 27.138 31.5287L25.3334 29.724V26.6666C25.3342 25.9306 25.9306 25.3341 26.6667 25.3333H32.6667V28C32.6676 28.736 33.264 29.3325 34.0001 29.3334H46.0001C46.7361 29.3325 47.3326 28.7361 47.3334 28V25.3334H53.3334C54.0695 25.3342 54.6659 25.9306 54.6668 26.6667V30.3906L53.8047 29.5286C53.5439 29.2711 53.1241 29.2724 52.8649 29.5316C52.6058 29.7907 52.6045 30.2105 52.862 30.4713L54.6666 32.276V35.3866C52.3713 35.7152 50.6666 37.6812 50.6666 40C50.6666 42.3188 52.3713 44.2848 54.6666 44.6134V48.3906ZM55.3334 43.3334C53.4924 43.3334 52 41.8409 52 40C52.0022 38.1599 53.4933 36.6688 55.3334 36.6666C57.1743 36.6666 58.6667 38.159 58.6667 40C58.6667 41.841 57.1743 43.3334 55.3334 43.3334Z\" fill=\"white\"><\/path><path d=\"M46.9706 32.1182C46.4706 31.618 45.7925 31.337 45.0853 31.3369C44.3781 31.3368 43.6999 31.6178 43.1999 32.1179L42.7448 32.5726L42.7442 32.5736L40.8763 34.4421L32.4654 42.8525C32.4516 42.8663 32.446 42.8853 32.4337 42.9C32.377 42.9687 32.3344 43.0478 32.3082 43.1328C32.2988 43.1524 32.2904 43.1725 32.2831 43.193L31.3489 47.8655C31.3097 48.0614 31.3604 48.2645 31.487 48.4189C31.6137 48.5734 31.8028 48.663 32.0026 48.663C32.0466 48.663 32.0904 48.6586 32.1334 48.65L36.8059 47.7154C36.8265 47.7113 36.8417 47.698 36.8614 47.6921C36.9468 47.6655 37.0263 47.6229 37.0958 47.5667C37.1117 47.5535 37.1314 47.548 37.1464 47.5331L45.5566 39.1226L47.4248 37.2545L47.4258 37.2538L47.8809 36.7987C48.9206 35.7565 48.9206 34.0694 47.8809 33.0272L46.9706 32.1182ZM41.3476 35.8561L42.2735 36.7821L34.8058 44.25L33.8795 43.3239L41.3476 35.8561ZM32.8521 47.1464L33.3462 44.6759L35.3228 46.6524L32.8521 47.1464ZM36.675 46.1191L35.7485 45.1927L43.2161 37.7248L44.1424 38.6513L36.675 46.1191ZM45.0852 37.7086L43.6877 36.3111L42.2902 34.9134L43.216 33.9873L45.7301 36.5007L46.0116 36.7822L45.0852 37.7086ZM46.9544 35.8395L44.1595 33.0446C44.6887 32.5554 45.5073 32.5625 46.028 33.0608V33.0611L46.9381 33.9704C47.4513 34.4851 47.4586 35.3159 46.9544 35.8395Z\" fill=\"white\"><\/path><\/g><defs><\/defs><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tConception de processus\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc2e35 link-border elementor-widget elementor-widget-text-editor\" data-id=\"4bc2e35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous concevons votre taxonomie de classification, votre matrice de priorit\u00e9s, votre cadre SLA, votre matrice d&#8217;escalade et vos proc\u00e9dures de cl\u00f4ture \u2014 adapt\u00e9s \u00e0 votre catalogue de services r\u00e9el, \u00e0 votre structure d&#8217;\u00e9quipe et \u00e0 vos contraintes m\u00e9tier. Pas une copie d&#8217;un mod\u00e8le ITIL. Un processus que vos \u00e9quipes suivront parce qu&#8217;il refl\u00e8te le fonctionnement r\u00e9el de votre entreprise.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e4a23e e-con-full e-flex e-con e-child\" data-id=\"7e4a23e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed9318f elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ed9318f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"80\" height=\"80\" viewBox=\"0 0 80 80\" fill=\"none\"><rect width=\"80\" height=\"80\" rx=\"20\" fill=\"#01484E\"><\/rect><path d=\"M53.3141 47.3098C55.2278 47.3098 56.7859 45.7523 56.7859 43.8379V27.0441C56.7859 25.1298 55.2284 23.5723 53.3141 23.5723H26.6828C24.7691 23.5723 23.2109 25.1298 23.2109 27.0441V43.8379C23.2109 45.7523 24.7684 47.3098 26.6828 47.3098H53.3141ZM26.6828 24.8216H53.3134C54.5384 24.8216 55.5353 25.8185 55.5353 27.0435V41.1604H50.2478C50.2478 41.1529 50.2478 41.1454 50.2472 41.1379C50.2116 40.631 50.4441 40.1704 50.8622 39.9298L50.9797 39.8598C52.1659 39.1748 52.5741 37.6535 51.8897 36.4685L50.5022 34.0685C49.8166 32.8823 48.2941 32.4748 47.1128 33.1573L46.9797 33.2335C46.5734 33.4679 46.0672 33.4485 45.6634 33.1804C45.2891 32.931 44.9034 32.7073 44.4797 32.4954C44.0478 32.2835 43.7791 31.8591 43.7791 31.3879V31.2379C43.7791 29.8666 42.6634 28.7504 41.2922 28.7504H38.5228C37.1516 28.7504 36.0359 29.8666 36.0359 31.2379V31.3879C36.0359 31.8591 35.7678 32.2841 35.3322 32.4979C34.9128 32.7073 34.5266 32.9304 34.1528 33.1798C33.7478 33.4485 33.2466 33.4691 32.8291 33.2273L32.7047 33.1591C31.5197 32.4754 29.9984 32.8835 29.3128 34.0691L27.9253 36.4698C27.2416 37.6548 27.6497 39.176 28.8272 39.856L28.9616 39.936C29.3703 40.171 29.6028 40.6316 29.5678 41.1435V41.161H24.4616V27.0441C24.4616 25.8191 25.4584 24.8223 26.6834 24.8223L26.6828 24.8216ZM46.0091 41.1604C45.6947 38.121 43.1191 35.7435 39.9978 35.7435C36.8766 35.7435 34.3016 38.1216 33.9866 41.1604H30.8147C30.8584 40.1973 30.3934 39.3166 29.5928 38.8566L29.4597 38.7773C28.8709 38.4373 28.6678 37.6816 29.0072 37.0935L30.3947 34.6929C30.7347 34.1035 31.4909 33.9016 32.0916 34.2479L32.2141 34.3148C33.0316 34.7891 34.0378 34.7529 34.8441 34.2191C35.1753 33.9979 35.5172 33.8004 35.8853 33.6166C36.7484 33.1929 37.2847 32.3385 37.2847 31.3866V31.2366C37.2847 30.5541 37.8397 29.9991 38.5216 29.9991H41.2909C41.9734 29.9991 42.5278 30.5541 42.5278 31.2366V31.3866C42.5278 32.3391 43.0641 33.1935 43.9234 33.6148C44.2959 33.801 44.6378 33.9985 44.9697 34.2204C45.7722 34.7523 46.7803 34.7885 47.6003 34.3173L47.7341 34.241C48.3222 33.901 49.0778 34.1041 49.4178 34.6935L50.8053 37.0935C50.9697 37.3779 51.0128 37.7098 50.9272 38.0285C50.8416 38.3473 50.6378 38.6129 50.3447 38.7823L50.2284 38.8516C49.4172 39.3173 48.9522 40.2004 48.9972 41.161H46.0066L46.0091 41.1604ZM44.7459 41.1604H35.2503C35.5591 38.8129 37.5678 36.9935 39.9984 36.9935C42.4291 36.9935 44.4372 38.8129 44.7459 41.1604ZM24.4609 43.8373V42.4104H30.1659C30.1659 42.4104 30.1709 42.4116 30.1734 42.4116C30.1759 42.4116 30.1784 42.4104 30.1809 42.4104H34.5722C34.5722 42.4104 34.5772 42.4116 34.5797 42.4116C34.5822 42.4116 34.5847 42.4104 34.5872 42.4104H45.4097C45.4097 42.4104 45.4147 42.4116 45.4172 42.4116C45.4197 42.4116 45.4222 42.4104 45.4247 42.4104H49.6347C49.6347 42.4104 49.6397 42.4116 49.6422 42.4116C49.6447 42.4116 49.6472 42.4104 49.6497 42.4104H55.5359V43.8373C55.5359 45.0623 54.5391 46.0591 53.3141 46.0591H26.6828C25.4578 46.0591 24.4609 45.0623 24.4609 43.8373Z\" fill=\"white\"><\/path><path d=\"M55.6181 49.4658H24.3819C22.655 49.4658 21.25 50.8708 21.25 52.5977C21.25 54.3246 22.655 55.7289 24.3819 55.7289H55.6188C57.3456 55.7289 58.7506 54.3239 58.7506 52.5977C58.7506 50.8714 57.3456 49.4658 55.6188 49.4658H55.6181ZM55.6181 54.4789H24.3819C23.3444 54.4789 22.5 53.6346 22.5 52.5977C22.5 51.5608 23.3444 50.7158 24.3819 50.7158H55.6188C56.6562 50.7158 57.5006 51.5602 57.5006 52.5977C57.5006 53.6352 56.6562 54.4789 55.6188 54.4789H55.6181Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tConfiguration de la plateforme\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-263a6a8 link-border elementor-widget elementor-widget-text-editor\" data-id=\"263a6a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNous mettons en \u0153uvre le processus dans votre plateforme ITSM \u2014 flux de travail automatis\u00e9s, routage des tickets, horloges SLA, d\u00e9clencheurs d&#8217;escalade, tableaux de bord et rapports. En tant que partenaires certifi\u00e9s de HaloITSM, Freshservice et ServiceNow, nous configurons la plateforme pour qu&#8217;elle applique le processus \u2014 et non l&#8217;inverse. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6dc1ea4 e-con-full e-grid e-con e-child\" data-id=\"6dc1ea4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b4ee5f3 e-con-full e-flex e-con e-child\" data-id=\"b4ee5f3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b419f9 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2b419f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"80\" height=\"80\" viewBox=\"0 0 80 80\" fill=\"none\"><rect width=\"80\" height=\"80\" rx=\"20\" fill=\"#01484E\"><\/rect><g clip-path=\"url(#clip0_1623_1465)\"><path d=\"M31.0065 41.3043C31.0065 40.9591 31.2863 40.6793 31.6315 40.6793H33.4671C33.8123 40.6793 34.0921 40.9591 34.0921 41.3043C34.0921 41.6495 33.8123 41.9293 33.4671 41.9293H31.6315C31.2863 41.9293 31.0065 41.6495 31.0065 41.3043ZM31.6315 48.4011H33.4671C33.8123 48.4011 34.0921 48.1212 34.0921 47.7761C34.0921 47.4309 33.8123 47.1511 33.4671 47.1511H31.6315C31.2863 47.1511 31.0065 47.4309 31.0065 47.7761C31.0065 48.1212 31.2863 48.4011 31.6315 48.4011ZM33.7745 53.6229H31.9389C31.5938 53.6229 31.3139 53.9027 31.3139 54.2479C31.3139 54.593 31.5938 54.8729 31.9389 54.8729H33.7745C34.1196 54.8729 34.3995 54.593 34.3995 54.2479C34.3995 53.9027 34.1196 53.6229 33.7745 53.6229ZM59.9062 42.9287V54.424C59.9062 55.1368 59.373 55.7098 58.5795 55.8498L48.8051 57.5756C48.7691 57.582 48.7327 57.5852 48.6964 57.5852C48.6601 57.5852 48.6237 57.582 48.5877 57.5756L42.2698 56.4602C39.9271 57.5093 36.402 58.1089 32.5493 58.1089C29.3146 58.1089 26.2647 57.6798 23.9615 56.9006C21.4108 56.0377 20.0625 54.8519 20.0625 53.4712V34.0558C20.0625 32.6751 21.4108 31.4891 23.9615 30.6264C26.2647 29.8472 29.3146 29.4181 32.5493 29.4181C35.6999 29.4181 38.6855 29.8305 40.9473 30.564C40.9144 30.2755 40.8966 29.9841 40.8966 29.6905C40.8966 25.3896 44.3955 21.8906 48.6964 21.8906C52.9973 21.8906 56.4963 25.3896 56.4963 29.6905C56.4963 32.4252 55.0355 34.9944 52.6839 36.3954C52.4188 36.5534 52.2787 36.7999 52.2787 37.1084V38.8578C52.2787 39.5248 51.8713 40.0983 51.2923 40.3428V40.557C51.2923 41.7041 50.3593 42.6372 49.2123 42.6372H48.1805C47.0335 42.6372 46.1005 41.7041 46.1005 40.557V40.3428C45.5216 40.0982 45.1141 39.5247 45.1141 38.8578V37.1084C45.1141 36.9757 45.0867 36.8553 45.036 36.7477V42.5632L48.6963 43.2094L58.3621 41.5029C58.7227 41.4391 59.0825 41.5397 59.3755 41.7855C59.7078 42.0642 59.9062 42.4916 59.9062 42.9287H59.9062ZM38.8286 42.7366C38.7954 42.7587 38.7366 42.8397 38.7366 42.9287V54.424C38.7366 54.5413 38.9487 54.6045 39.0305 54.6189L48.0714 56.2151V44.3684L38.8286 42.7366ZM47.2438 30.0493C47.2438 29.6686 46.9341 29.3589 46.5534 29.3589C46.1728 29.3589 45.863 29.6686 45.863 30.0493C45.863 30.4785 46.4028 30.9418 47.2438 31.2024L47.2438 30.0493ZM48.899 32.6588C48.7647 32.663 48.628 32.663 48.4937 32.6588V37.1306H48.899V32.6588ZM46.3641 38.3806V38.8577C46.3641 39.057 46.5263 39.219 46.7255 39.219H50.6674C50.8666 39.219 51.0288 39.057 51.0288 38.8577V38.3806H46.3641ZM50.0423 40.557V40.4691H47.3505V40.557C47.3505 41.0148 47.7228 41.3872 48.1805 41.3872H49.2123C49.67 41.3872 50.0423 41.0148 50.0423 40.557ZM42.1466 29.6905C42.1466 31.987 43.3736 34.1448 45.3488 35.3216C45.9941 35.7061 46.3642 36.3573 46.3642 37.1084V37.1306H47.2438V32.4977C45.6917 32.1305 44.613 31.1852 44.613 30.0492C44.613 28.9793 45.4835 28.1088 46.5534 28.1088C47.6234 28.1088 48.4938 28.9793 48.4938 30.0492V31.4081C48.6273 31.413 48.7655 31.413 48.8991 31.4081V30.0492C48.8991 28.9793 49.7695 28.1088 50.8395 28.1088C51.9094 28.1088 52.7798 28.9793 52.7798 30.0492C52.7798 31.1852 51.7012 32.1305 50.1491 32.4977V37.1306H51.0287V37.1084C51.0287 36.3573 51.3988 35.7061 52.0441 35.3216C54.0192 34.1448 55.2463 31.987 55.2463 29.6905C55.2463 26.0788 52.308 23.1406 48.6964 23.1406C45.0848 23.1406 42.1466 26.0788 42.1466 29.6905ZM51.5298 30.0493C51.5298 29.6686 51.2201 29.3589 50.8394 29.3589C50.4587 29.3589 50.149 29.6686 50.149 30.0493V31.2024C50.99 30.9418 51.5298 30.4785 51.5298 30.0493ZM21.3125 34.0558C21.3125 35.4703 25.5873 37.4434 32.5493 37.4434C37.7399 37.4434 41.5938 36.3297 43.0999 35.1187C42.2486 34.2367 41.614 33.1641 41.2498 31.9962C39.064 31.1505 35.917 30.668 32.5493 30.668C25.5873 30.668 21.3125 32.6412 21.3125 34.0557V34.0558ZM21.3125 40.5276C21.3125 41.9421 25.5873 43.9152 32.5493 43.9152C34.2583 43.9152 35.9529 43.787 37.4866 43.544V42.9287C37.4866 42.4916 37.6849 42.0643 38.0172 41.7855C38.3102 41.5397 38.67 41.4391 39.0305 41.5029H39.0305L42.3429 42.0877C43.2628 41.5841 43.7859 41.0212 43.7859 40.5275V36.1677C41.7746 37.703 37.4741 38.6934 32.5491 38.6934C29.3145 38.6934 26.2646 38.2643 23.9613 37.4852C22.8431 37.1069 21.9561 36.6665 21.3123 36.1749V40.5276H21.3125ZM21.3125 46.9994C21.3125 48.4139 25.5873 50.387 32.5493 50.387C34.2581 50.387 35.9528 50.2588 37.4866 50.0158V44.8089C35.941 45.0425 34.2504 45.1653 32.5493 45.1653C29.3146 45.1653 26.2647 44.7363 23.9615 43.957C22.8433 43.5788 21.9562 43.1384 21.3125 42.6468V46.9995V46.9994ZM39.7459 56.0145L38.8133 55.8498C38.0198 55.7098 37.4866 55.1368 37.4866 54.424V51.2808C35.9409 51.5143 34.2502 51.637 32.5493 51.637C29.3146 51.637 26.2647 51.208 23.9615 50.4287C22.8433 50.0505 21.9562 49.6102 21.3125 49.1185V53.4712C21.3125 54.8858 25.5873 56.8589 32.5493 56.8589C35.1948 56.8589 37.7297 56.5537 39.7459 56.0145ZM58.6562 42.9287C58.6562 42.8397 58.5974 42.7586 58.5642 42.7366L49.3214 44.3684V56.2151L58.3622 54.6189C58.4441 54.6045 58.6562 54.5413 58.6562 54.424V42.9287ZM40.6953 45.9538L45.8954 46.8719C45.9321 46.8784 45.9687 46.8815 46.0048 46.8815C46.3023 46.8815 46.566 46.6683 46.6195 46.3651C46.6795 46.0252 46.4527 45.7009 46.1127 45.6409L40.9127 44.7229C40.573 44.6628 40.2486 44.8898 40.1885 45.2297C40.1284 45.5696 40.3554 45.8938 40.6953 45.9538ZM40.6953 48.4454L45.8954 49.3634C45.9321 49.3699 45.9687 49.373 46.0048 49.373C46.3023 49.373 46.566 49.1598 46.6195 48.8566C46.6795 48.5167 46.4527 48.1925 46.1127 48.1325L40.9127 47.2145C40.573 47.1541 40.2486 47.3813 40.1885 47.7212C40.1284 48.0612 40.3554 48.3854 40.6953 48.4454ZM40.6953 50.937L45.8954 51.8551C45.9321 51.8616 45.9687 51.8647 46.0048 51.8647C46.3023 51.8647 46.566 51.6515 46.6195 51.3483C46.6795 51.0084 46.4527 50.6841 46.1127 50.6241L40.9127 49.7061C40.573 49.6462 40.2486 49.8729 40.1885 50.2129C40.1284 50.5528 40.3554 50.877 40.6953 50.937ZM40.6953 53.4287L45.8954 54.3467C45.9321 54.3532 45.9687 54.3563 46.0048 54.3563C46.3023 54.3563 46.566 54.1431 46.6195 53.8399C46.6795 53.5 46.4527 53.1758 46.1127 53.1158L40.9127 52.1977C40.573 52.1375 40.2486 52.3646 40.1885 52.7045C40.1284 53.0445 40.3554 53.3687 40.6953 53.4287ZM56.4802 44.7229L51.2801 45.6409C50.9402 45.7009 50.7133 46.0252 50.7733 46.3651C50.8268 46.6683 51.0905 46.8815 51.388 46.8815C51.4241 46.8815 51.4607 46.8784 51.4974 46.8719L56.6976 45.9538C57.0375 45.8938 57.2644 45.5696 57.2044 45.2297C57.1444 44.8898 56.8202 44.6625 56.4802 44.7229ZM56.4802 47.2145L51.2801 48.1326C50.9402 48.1926 50.7133 48.5168 50.7733 48.8567C50.8268 49.1599 51.0905 49.3731 51.388 49.3731C51.4241 49.3731 51.4607 49.37 51.4974 49.3635L56.6976 48.4455C57.0375 48.3855 57.2644 48.0612 57.2044 47.7213C57.1444 47.3813 56.8202 47.1544 56.4802 47.2145ZM56.4802 49.7061L51.2801 50.6241C50.9402 50.6841 50.7133 51.0084 50.7733 51.3483C50.8268 51.6515 51.0905 51.8647 51.388 51.8647C51.4241 51.8647 51.4607 51.8616 51.4974 51.8551L56.6976 50.937C57.0375 50.877 57.2644 50.5528 57.2044 50.2129C57.1444 49.8729 56.8202 49.6462 56.4802 49.7061ZM56.4802 52.1977L51.2801 53.1158C50.9402 53.1758 50.7133 53.5 50.7733 53.8399C50.8268 54.1431 51.0905 54.3563 51.388 54.3563C51.4241 54.3563 51.4607 54.3532 51.4974 54.3467L56.6976 53.4287C57.0375 53.3687 57.2644 53.0445 57.2044 52.7045C57.1444 52.3646 56.8202 52.1373 56.4802 52.1977Z\" fill=\"white\"><\/path><\/g><defs><\/defs><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tBase de connaissances et capacit\u00e9 N1\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-799f380 link-border elementor-widget elementor-widget-text-editor\" data-id=\"799f380\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un processus d&#8217;incident structur\u00e9 sans base de connaissances exploitable est incomplet. Nous documentons les proc\u00e9dures de r\u00e9solution pour vos incidents les plus fr\u00e9quents et d\u00e9veloppons la capacit\u00e9 N1 pour les r\u00e9soudre sans escalade. C&#8217;est le levier qui fait passer le taux de r\u00e9solution au premier contact de 40 % \u00e0 plus de 70 %.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9e13c6 e-con-full e-flex e-con e-child\" data-id=\"f9e13c6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-635fe5d elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"635fe5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"80\" height=\"80\" viewBox=\"0 0 80 80\" fill=\"none\"><rect width=\"80\" height=\"80\" rx=\"20\" fill=\"#01484E\"><\/rect><g clip-path=\"url(#clip0_1623_1474)\"><path d=\"M53.8125 20.3027H30.7822C29.267 20.3027 27.9943 21.5149 27.9943 23.0906V24.4239H26.4792C25.0246 24.4239 23.8125 25.6361 23.8125 27.1512V56.9088C23.8125 58.424 25.0246 59.6967 26.6004 59.6967H49.5701C51.0852 59.6967 52.358 58.4846 52.358 56.9088V55.5755H53.8731C55.3883 55.5755 56.661 54.3633 56.661 52.7876V23.0906C56.5398 21.5149 55.3277 20.3027 53.8125 20.3027ZM51.0852 56.9088C51.0852 57.7573 50.4186 58.4846 49.5095 58.4846H26.5398C25.6913 58.4846 24.964 57.8179 24.964 56.9088V27.1512C24.964 26.3027 25.6307 25.5755 26.5398 25.5755H28.661H49.5701C50.4186 25.5755 51.1458 26.2421 51.1458 27.0906V56.9088H51.0852ZM55.3277 52.8482C55.3277 53.6967 54.661 54.4239 53.7519 54.4239H52.2973V27.1512C52.2973 25.6361 51.0852 24.3633 49.5095 24.3633H29.267V23.0906C29.267 22.2421 29.9337 21.5149 30.8428 21.5149H53.8125C54.661 21.5149 55.3883 22.1815 55.3883 23.0906V52.8482H55.3277Z\" fill=\"white\"><\/path><path d=\"M47.2114 27.2119C45.9993 27.2119 45.0296 28.1816 45.0296 29.3937C45.0296 29.7574 45.1508 30.121 45.3326 30.424L42.2417 33.4543C41.9387 33.2725 41.575 33.1513 41.1508 33.1513C40.7266 33.1513 40.3629 33.2725 39.9993 33.4543L37.2114 30.9089C37.3326 30.6059 37.4538 30.3028 37.4538 29.9392C37.4538 28.7271 36.4841 27.7574 35.272 27.7574C34.0599 27.7574 33.0902 28.7271 33.0902 29.9392C33.0902 30.3028 33.2114 30.6665 33.3326 30.9695L29.9993 34.121C29.6963 33.9392 29.3326 33.818 28.9084 33.818C27.6963 33.818 26.7266 34.7877 26.7266 35.9998C26.7266 37.2119 27.6963 38.1816 28.9084 38.1816C30.1205 38.1816 31.0902 37.2119 31.0902 35.9998C31.0902 35.6362 30.969 35.2725 30.8478 34.9695L34.1205 31.818C34.4235 31.9998 34.8478 32.121 35.2114 32.121C35.6357 32.121 36.0599 31.9998 36.3629 31.7574L39.0902 34.3028C38.969 34.6059 38.8478 34.9089 38.8478 35.2725C38.8478 36.4846 39.8175 37.4543 41.0296 37.4543C42.2417 37.4543 43.2114 36.4846 43.2114 35.2725C43.2114 34.9089 43.0902 34.5452 42.9084 34.2422L45.9993 31.2119C46.3023 31.3937 46.666 31.5149 47.0902 31.5149C48.3023 31.5149 49.272 30.5452 49.272 29.3331C49.3932 28.2422 48.4235 27.2119 47.2114 27.2119ZM28.9084 37.0907C28.3629 37.0907 27.9387 36.6665 27.9387 36.121C27.9387 35.5756 28.3629 35.1513 28.9084 35.1513C29.4538 35.1513 29.8781 35.5756 29.8781 36.121C29.8781 36.6665 29.4538 37.0907 28.9084 37.0907ZM34.2417 30.0604C34.2417 29.5149 34.666 29.0907 35.2114 29.0907C35.7569 29.0907 36.1811 29.5149 36.1811 30.0604C36.1811 30.6059 35.7569 31.0301 35.2114 31.0301C34.7266 31.0301 34.2417 30.6059 34.2417 30.0604ZM41.1508 36.3634C40.6054 36.3634 40.1811 35.9392 40.1811 35.3937C40.1811 34.8483 40.6054 34.424 41.1508 34.424C41.6963 34.424 42.1205 34.8483 42.1205 35.3937C42.1205 35.9392 41.6963 36.3634 41.1508 36.3634ZM47.2114 30.424C46.666 30.424 46.2417 29.9998 46.2417 29.4543C46.2417 28.9089 46.666 28.4846 47.2114 28.4846C47.7569 28.4846 48.1811 28.9089 48.1811 29.4543C48.1811 29.9998 47.7569 30.424 47.2114 30.424Z\" fill=\"white\"><\/path><path d=\"M48.2431 41.4541H27.8795C27.5159 41.4541 27.2734 41.6965 27.2734 42.0602C27.2734 42.4238 27.5159 42.6662 27.8795 42.6662H48.2431C48.6068 42.6662 48.8492 42.4238 48.8492 42.0602C48.8492 41.6965 48.5462 41.4541 48.2431 41.4541Z\" fill=\"white\"><\/path><path d=\"M48.2396 45.7578H39.5123C39.1487 45.7578 38.9062 46.0002 38.9062 46.3639C38.9062 46.7275 39.1487 46.9699 39.5123 46.9699H48.179C48.5426 46.9699 48.785 46.7275 48.785 46.3639C48.785 46.0002 48.5426 45.7578 48.2396 45.7578Z\" fill=\"white\"><\/path><path d=\"M48.2396 50H39.5123C39.1487 50 38.9062 50.2424 38.9062 50.6061C38.9062 50.9697 39.1487 51.2121 39.5123 51.2121H48.179C48.5426 51.2121 48.785 50.9697 48.785 50.6061C48.8456 50.303 48.5426 50 48.2396 50Z\" fill=\"white\"><\/path><path d=\"M48.2396 54.3027H39.5123C39.1487 54.3027 38.9062 54.5452 38.9062 54.9088C38.9062 55.2724 39.1487 55.5149 39.5123 55.5149H48.179C48.5426 55.5149 48.785 55.2724 48.785 54.9088C48.8456 54.6058 48.5426 54.3027 48.2396 54.3027Z\" fill=\"white\"><\/path><path d=\"M32.425 45.5156C29.5765 45.5156 27.2734 47.8187 27.2734 50.6671C27.2734 53.5156 29.5765 55.8187 32.425 55.8187C35.2128 55.8187 37.4553 53.5762 37.5765 50.849C37.7583 48.1823 35.4553 45.5156 32.425 45.5156ZM36.3037 50.1217H33.031V46.7277C34.728 47.0308 36.0613 48.4247 36.3037 50.1217ZM31.8189 46.7277V50.4853L29.2734 53.0308C28.7886 52.3641 28.4856 51.5156 28.4856 50.6671C28.4856 48.6671 29.9401 47.0308 31.8189 46.7277ZM32.425 54.5459C31.5765 54.5459 30.8492 54.3035 30.1825 53.8187L32.6674 51.3338H36.2431C35.9401 53.152 34.3037 54.5459 32.425 54.5459Z\" fill=\"white\"><\/path><\/g><defs><\/defs><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tReporting et am\u00e9lioration continue\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd38b1c link-border elementor-widget elementor-widget-text-editor\" data-id=\"fd38b1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous \u00e9laborons la structure de reporting qui offre une r\u00e9elle visibilit\u00e9 \u00e0 la direction informatique : respect des SLA par priorit\u00e9, tendances du MTTR, \u00e9volution du backlog, taux de FCR et sch\u00e9mas r\u00e9currents. De plus, nous \u00e9tablissons le rythme des revues \u2014 op\u00e9rationnelles hebdomadaires, de performance mensuelles \u2014 qui transforme les donn\u00e9es en d\u00e9cisions plut\u00f4t qu\u2019en diapositives que personne ne lit. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc4787e link-border elementor-widget elementor-widget-text-editor\" data-id=\"bc4787e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous avons d\u00e9ploy\u00e9 ces solutions pour des entreprises allant de la PME disposant d\u2019un centre de services de 5 personnes aux grands groupes g\u00e9rant plus de 10\u202f000 utilisateurs dans plusieurs pays.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-601dfb2 e-con-full e-flex e-con e-child\" data-id=\"601dfb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cdcabf6 e-con-full e-flex e-con e-child\" data-id=\"cdcabf6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e9b4f5 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"9e9b4f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_9e9b4f5\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_9e9b4f5 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_9e9b4f5 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_9e9b4f5 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_9e9b4f5 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_9e9b4f5\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-services-informatiques\/\" id=\"uc_blox_btn_group_elementor_9e9b4f5_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">D\u00e9couvrez notre conseil en ITSM<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f3a6ef e-con-full e-flex e-con e-child\" data-id=\"4f3a6ef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24d4a6d elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"24d4a6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_24d4a6d\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_24d4a6d a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_24d4a6d .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_24d4a6d .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_24d4a6d .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_24d4a6d\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\" id=\"uc_blox_btn_group_elementor_24d4a6d_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Parlez \u00e0 nos consultants ITSM<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5db3512 aurion-ai-next-step-01 e-flex e-con-boxed e-con e-parent\" data-id=\"5db3512\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-148533d semi-bold elementor-widget elementor-widget-heading\" data-id=\"148533d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong>Gestion des incidents et IA :<\/strong> le nouveau palier de performance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-571e426 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"571e426\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-429541f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"429541f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les entreprises informatiques les plus avant-gardistes renforcent d\u00e9sormais leurs processus de gestion des incidents avec l\u2019IA, non pas pour remplacer le jugement humain, mais pour \u00e9liminer les frictions qui ralentissent la d\u00e9tection, la classification et la r\u00e9solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-323f5c2 e-con-full e-flex e-con e-child\" data-id=\"323f5c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f44c038 e-con-full e-flex e-con e-child\" data-id=\"f44c038\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ef787b elementor-widget elementor-widget-image\" data-id=\"7ef787b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1740\" height=\"1365\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Incident-Management-and-AI.jpg\" class=\"attachment-full size-full wp-image-84561\" alt=\"Gestion des incidents ITSM avec automatisation par IA pr\u00e9sentant un routage intelligent des tickets et un tableau de bord d&#039;analyse pr\u00e9dictive\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Incident-Management-and-AI.jpg 1740w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Incident-Management-and-AI-300x235.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Incident-Management-and-AI-1024x803.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Incident-Management-and-AI-768x602.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Incident-Management-and-AI-1536x1205.jpg 1536w\" sizes=\"auto, (max-width: 1740px) 100vw, 1740px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ad155a e-con-full box-border e-flex e-con e-child\" data-id=\"0ad155a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5534448 box-link elementor-widget elementor-widget-text-editor\" data-id=\"5534448\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En pratique, l\u2019IA appliqu\u00e9e \u00e0 la gestion des incidents permet :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bca1cc elementor-align-start box-link Consulting-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3bca1cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La d\u00e9tection automatis\u00e9e des incidents \u00e0 partir des flux de surveillance avant que les utilisateurs ne signalent un impact<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La classification et l\u2019aiguillage intelligents bas\u00e9s sur le contenu des tickets \u2014 \u00e9liminant les erreurs de cat\u00e9gorisation manuelle<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Des suggestions de r\u00e9solution extraites de la base de connaissances au moment m\u00eame de la cr\u00e9ation d\u2019un ticket<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une communication utilisateur en temps r\u00e9el via voix, chat, e-mail ou WhatsApp \u2014 g\u00e9r\u00e9e par un agent IA, et non par une file d\u2019attente<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La d\u00e9tection d\u2019anomalies identifiant des sch\u00e9mas d\u2019incidents inhabituels avant qu\u2019ils ne s\u2019aggravent<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e3affd elementor-widget__width-initial box-link elementor-widget elementor-widget-text-editor\" data-id=\"9e3affd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSMC Consulting int\u00e8gre ces capacit\u00e9s via <a href=\"https:\/\/www.smcconsulting.be\/fr\/aurion-ai\/\"><strong>Aurion AI<\/strong><\/a>, une plateforme d&#8217;IA ind\u00e9pendante pour les \u00e9quipes informatiques et de service client, couvrant les interactions vocales, par chat, par e-mail, via WhatsApp, dans les bo\u00eetes de r\u00e9ception et les centres d&#8217;aide. Pour une vue d&#8217;ensemble plus compl\u00e8te, consultez notre page <a href=\"\/ai-itsm-halo-itsm\/\"><strong>IA pour l&#8217;ITSM<\/strong><\/a>IA pour l&#8217;ITSM. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7739df2 e-flex e-con-boxed e-con e-parent\" data-id=\"7739df2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08a0862 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"08a0862\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ sur la <strong>gestion des incidents<\/strong> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b09d7bc elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b09d7bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47fca13 luxembourg-faq-link elementor-widget elementor-widget-accordion\" data-id=\"47fca13\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"luxembourg-our-faq\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7541\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7541\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quelle est la diff\u00e9rence entre un incident et un probl\u00e8me dans l\u2019ITSM ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7541\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7541\"><p>Un incident est une interruption de service impr\u00e9vue dont l\u2019objectif est le r\u00e9tablissement, le plus rapidement possible. Un probl\u00e8me est la cause profonde sous-jacente d\u2019un ou plusieurs incidents dont l\u2019objectif est l\u2019\u00e9limination permanente. Les deux processus sont distincts mais li\u00e9s : un incident r\u00e9current doit d\u00e9clencher un enregistrement de probl\u00e8me. Le sch\u00e9ma d\u2019\u00e9chec de SLA le plus courant que nous observons est celui d\u2019\u00e9quipes consacrant le temps de r\u00e9solution d\u2019incident au diagnostic de la cause profonde. Ce sont deux t\u00e2ches diff\u00e9rentes.    <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7542\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7542\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qu'est-ce qu'un incident majeur et comment doit-il \u00eatre g\u00e9r\u00e9 ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7542\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7542\"><p>Un incident majeur est un incident P1 ou P2 \u00e0 fort impact n\u00e9cessitant une r\u00e9ponse d\u00e9di\u00e9e et acc\u00e9l\u00e9r\u00e9e : un responsable d&#8217;incident d\u00e9sign\u00e9, un rythme de communication structur\u00e9 aupr\u00e8s des parties prenantes concern\u00e9es et une revue post-incident obligatoire apr\u00e8s r\u00e9solution. Les entreprises sans proc\u00e9dure d&#8217;incident majeur document\u00e9e rencontrent syst\u00e9matiquement des difficult\u00e9s de coordination sous pression. La proc\u00e9dure doit exister avant l&#8217;incident, pas pendant.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7543\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7543\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment d\u00e9finir et attribuer la priorit\u00e9 d'un incident ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7543\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7543\"><p>La priorit\u00e9 est calcul\u00e9e en combinant l&#8217;urgence (d\u00e9lai de r\u00e9solution requis) et l&#8217;impact (nombre d&#8217;utilisateurs ou de processus m\u00e9tier affect\u00e9s). Le r\u00e9sultat correspond \u00e0 un niveau P1\u2013P4, chacun assorti d&#8217;un SLA d\u00e9fini. Cette matrice doit \u00eatre formellement document\u00e9e et communiqu\u00e9e \u00e0 l&#8217;ensemble du personnel du service desk. Sans elle, l&#8217;attribution de priorit\u00e9 devient subjective, la performance SLA ing\u00e9rable et les litiges avec les parties prenantes m\u00e9tier in\u00e9vitables.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7544\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7544\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qu'est-ce que le FCR et pourquoi est-il plus important que la plupart des entreprises ne le r\u00e9alisent ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7544\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7544\"><p>La r\u00e9solution au premier contact (First Contact Resolution) est le pourcentage d&#8217;incidents r\u00e9solus par le niveau 1 sans escalade. C&#8217;est l&#8217;un des indicateurs les plus directs de la maturit\u00e9 du service desk et l&#8217;un des plus sensibles en termes de co\u00fbts. Chaque escalade inutile vers le niveau 2 co\u00fbte 3 \u00e0 5 fois plus qu&#8217;une r\u00e9solution de niveau 1. Am\u00e9liorer le FCR de 40 % \u00e0 70 % a un impact mesurable sur le co\u00fbt par ticket, le MTTR et la satisfaction utilisateur. Le levier est presque toujours la base de connaissances et l&#8217;autorit\u00e9 de r\u00e9solution claire accord\u00e9e aux agents L1.    <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7545\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7545\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Combien de temps faut-il pour mettre en place un processus de gestion des incidents mature ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7545\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7545\"><p>Une classification de base fonctionnelle, la priorisation, un cadre de SLA et des rapports de base peuvent \u00eatre op\u00e9rationnels en 4 \u00e0 6 semaines. Un processus enti\u00e8rement mature, avec l&#8217;int\u00e9gration de <a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-cmdb\/\"><strong>CMDB<\/strong><\/a>, l&#8217;escalade automatis\u00e9e, une base de connaissances structur\u00e9e et le triage assist\u00e9 par l&#8217;IA, n\u00e9cessite g\u00e9n\u00e9ralement 3 \u00e0 4 mois. Le calendrier est moins dict\u00e9 par la configuration technique et davantage par l&#8217;alignement des parties prenantes et la documentation des processus.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7546\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-7546\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Le processus doit-il \u00eatre diff\u00e9rent pour les petites et les grandes \u00e9quipes informatiques ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7546\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-7546\"><p>Absolument. Une \u00e9quipe informatique de 5 personnes n&#8217;a pas besoin d&#8217;une matrice d&#8217;escalade \u00e0 4 niveaux. Un centre de services de 100 personnes ne peut pas fonctionner sans. L&#8217;une des erreurs les plus courantes que nous constatons est que les entreprises mettent en \u0153uvre des processus de niveau entreprise pour des \u00e9quipes qui n&#8217;ont pas la capacit\u00e9 de les maintenir. Nous concevons des processus d&#8217;une complexit\u00e9 appropri\u00e9e : rigoureux l\u00e0 o\u00f9 c&#8217;est n\u00e9cessaire, l\u00e9gers l\u00e0 o\u00f9 \u00e7a ne l&#8217;est pas.    <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7547\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-7547\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quel r\u00f4le la CMDB joue-t-elle dans la gestion des incidents ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7547\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-7547\"><p>La <a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-cmdb\/\"><strong>CMDB<\/strong><\/a> fournit la cartographie des actifs informatiques et des d\u00e9pendances de service dont les ing\u00e9nieurs ont besoin lors de l\u2019investigation. Lorsqu\u2019un service tombe en panne, savoir quels \u00e9l\u00e9ments de configuration sont impliqu\u00e9s et comment ils sont li\u00e9s les uns aux autres r\u00e9duit consid\u00e9rablement le temps de diagnostic. Une CMDB int\u00e9gr\u00e9e \u00e0 votre processus d\u2019incidents permet aux ing\u00e9nieurs de consulter les incidents connexes, les changements r\u00e9cents et les cartes de d\u00e9pendances directement depuis le ticket. Sans elle, l\u2019investigation est lente, redondante et fortement d\u00e9pendante de la m\u00e9moire institutionnelle.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7548\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-7548\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment r\u00e9duire le volume d\u2019incidents au fil du temps ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7548\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-7548\"><p>La r\u00e9duction du volume d\u2019incidents est le r\u00e9sultat d\u2019un processus de <a href=\"https:\/\/www.smcconsulting.be\/fr\/problemes-itsm\/\"><strong>gestion des probl\u00e8mes<\/strong><\/a> bien rod\u00e9, et non un objectif direct de la gestion des incidents. Le m\u00e9canisme est une analyse syst\u00e9matique des causes profondes des incidents r\u00e9currents, suivie de correctifs permanents qui r\u00e9duisent la r\u00e9currence. De plus, une surveillance proactive qui d\u00e9tecte et r\u00e9sout la d\u00e9gradation avant qu\u2019elle n\u2019affecte les utilisateurs r\u00e9duit le volume signal\u00e9 \u00e0 la source. Si votre volume d\u2019incidents augmente trimestre apr\u00e8s trimestre, c\u2019est presque toujours un signe que la gestion des probl\u00e8mes est absente ou inefficace.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-587cc89 aurion-ai-next-step e-flex e-con-boxed e-con e-parent\" data-id=\"587cc89\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2525dcd elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2525dcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9solvez les incidents plus rapidement avec HaloITSM, <strong>avec moins de triage manuel<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82432c0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"82432c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb62a11 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cb62a11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>HaloITSM donne \u00e0 votre service desk la structure n\u00e9cessaire pour g\u00e9rer les incidents de mani\u00e8re coh\u00e9rente et l\u2019automatisation pour r\u00e9duire les t\u00e2ches r\u00e9p\u00e9titives. SMC Consulting configure la gestion des incidents afin que l\u2019acheminement, les SLA, la base de connaissances et les int\u00e9grations fonctionnent ensemble comme un seul syst\u00e8me d\u2019exploitation. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d177a90 e-con-full e-grid e-con e-child\" data-id=\"d177a90\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16250d3 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"16250d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_16250d3\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_16250d3 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_16250d3 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_16250d3 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_16250d3 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_16250d3\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-d013517 \" href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\" id=\"uc_blox_btn_group_elementor_16250d3_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">R\u00e9server une r\u00e9union<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25133e5 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"25133e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_25133e5\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_25133e5 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_25133e5 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_25133e5 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_25133e5 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_25133e5\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-d013517 \" href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-services-informatiques\/\" id=\"uc_blox_btn_group_elementor_25133e5_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">D\u00e9couvrez nos services de conseil ITSM<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Gestion des incidents : d\u00e9finition, processus ITIL v4 et bonnes pratiques Gestion des incidents ITSM : R\u00e9duisez le MTTR, faites respecter les SLA et r\u00e9tablissez les services La gestion des incidents est le processus qui d\u00e9termine \u00e0 quelle vitesse et avec quelle constance les entreprises r\u00e9tablissent un service normal lorsque des probl\u00e8mes surviennent. Lorsqu\u2019elle est&hellip;<\/p>\n","protected":false},"author":1,"featured_media":84725,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-38514","page","type-page","status-publish","has-post-thumbnail","hentry"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/09\/Why-teams-choose-HaloITSM-for-incidents-647x1024.webp","_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":null,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/09\/Why-teams-choose-HaloITSM-for-incidents-190x300.webp","_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice Support : Optimisez votre ITSM %%page%% %%sep%% %%sitename%%":null,"Freshservice Support":null,"D\u00e9couvrez Freshservice, solution int\u00e9gr\u00e9e pour un support ITSM efficace. Essayez-le et am\u00e9liorez vos services IT d\u00e8s maintenant !":null,"_wp_old_slug":null,"_edit_lock":null,"_eael_post_view_count":"1063","_wp_trash_meta_status":null,"_wp_trash_meta_time":null,"_elementor_template_type":"wp-page","_elementor_edit_mode":"builder","_elementor_version":"4.0.1","_elementor_pro_version":null,"_wp_page_template":"default","_elementor_page_settings":{"eael_ext_toc_title":"Table of Contents","custom_css":".box-link a {\r\n    color: #192BC2;\r\n    text-decoration: underline!important;\r\n    font-weight: 600;\r\n}\r\nstrong{\r\n     font-weight: 600 !important;\r\n}\r\n.box-link a:hover {\r\n    color: #4399A9 !important;\r\n}\r\n\/******table******\/\r\ntable.comparison-table {\r\n    margin-bottom: 0 !important;\r\n}\r\ntable.comparison-table {\r\n    margin-bottom: 0px;\r\n}\r\n tbody tr td:first-child strong {\r\n    font-weight: 600;\r\n}\r\n\r\n.comparison-table {\r\n  width: 100%;\r\n  border-collapse: collapse;\r\n  font-family: Arial, sans-serif;\r\n  font-size: 15px;\r\n      box-shadow: 0px 6.14597px 33.4955px rgba(58, 180, 194, 0.3);\r\n}\r\n.comparison-table th, .comparison-table td {\r\n    border: 1px solid #CCCCCC;\r\n    padding: 23px 77px !important;\r\n    text-align: center;\r\n    vertical-align: middle;\r\n    font-family: 'Outfit';\r\n    font-style: normal;\r\n    font-weight: 400;\r\n    font-size: 18px;\r\n    line-height: 26px;\r\n    color: #263238;\r\n    text-align: left;\r\n}\r\n.content table {\r\n    margin: 0;\r\n}\r\n.comparison-table th:first-child {border-top-left-radius: 20px;}\r\n.comparison-table th:last-child {\r\n    border-top-right-radius: 20px;\r\n        border-right-width: 0;\r\n}\r\n\r\ntable.comparison-table th {\r\n    background: #01484E;\r\n    text-align: center;\r\n    color: #fff;\r\n    font-family: 'Outfit';\r\n    font-style: normal;\r\n    font-weight: 600;\r\n    font-size: 20px;\r\n    line-height: 1.3em;\r\n    padding: 25px 77px !important;\r\n    outline: none !important;\r\n    border: none;\r\n    z-index: 9;\r\n    position: relative;\r\n    text-align: left;\r\n}\r\n\r\ntbody {\r\n    background: #FFFFFF;\r\n}\r\ntbody tr:nth-child(even) {\r\n    background: #F9F9F9;\r\n}\r\n\r\nthead tr th:nth-child(even) {\r\n    border: 1px solid #FFFFFF;\r\n    border-top: 0;\r\n    border-bottom: 0;\r\n}\r\n\r\ntbody tr td:first-child {\r\n    font-size: 20px;\r\n    line-height: 1.6em;\r\n    color: #0B0B0B;\r\n}\r\ntable.comparison-table {\r\n    border-radius: 0 0 20px 20px !important;\r\n    overflow: hidden;\r\n}\r\n#our-list a, .comparison-table a { color:#192BC2; text-decoration:underline;}\r\n#our-list a:hover, #our-list a:focus, .comparison-table a:hover, .comparison-table a:focus { color:#4399A9;}\r\n.comparison-table td a strong {\r\n    font-weight: 600;\r\n}\r\n.migrate-table .elementor-widget-container {\r\n    overflow: hidden;\r\n    border-radius: 20px;\r\n    box-shadow: 0px 6.14597px 33.4955px rgba(58, 180, 194, 0.3);\r\n}\r\n.incident-table .comparison-table th {\r\n    text-align: center !important;\r\n}\r\n.incident-table .comparison-table td {\r\n    text-align: center !important;\r\n}\r\n\r\n.aurion-ai-next-step {\r\n    position: relative;\r\n}\r\n\r\n.aurion-ai-next-step::before {\r\n    content: \"\";\r\n    position: absolute;\r\n    background: url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/decorative-leaf-bg-icon.svg\") no-repeat;\r\n    background-size: contain;\r\n    width: 290px;\r\n    height: 362px;\r\n    right: 0;\r\n    bottom: 0;\r\n    left: 84%;\r\n    top: 10px;\r\n}\r\n\r\n.aurion-ai-next-step::after {\r\n    content: \"\";\r\n    position: absolute;\r\n    background: url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/abstract-leaf-background-icon.svg\") no-repeat;\r\n    background-size: contain;\r\n    width: 290px;\r\n    height: 365px;\r\n    right: 0;\r\n    left: 0;\r\n    top: 14%;\r\n}\r\n\r\n#luxembourg-our-faq .elementor-accordion-item {\r\n    border: 0;\r\n    border-bottom: 1px solid #7B7B7B;\r\n}\r\n\r\n#luxembourg-our-faq .elementor-accordion-item:last-child {\r\n    border-bottom: 0;\r\n}\r\n\r\n#luxembourg-our-faq .elementor-widget-accordion a {\r\n    color: #192BC2;\r\n}\r\n\r\n#luxembourg-our-faq .elementor-widget-accordion a:hover {\r\n    color: #4399A9;\r\n}\r\n\r\n#luxembourg-our-faq .elementor-accordion-icon svg {\r\n    height: 1.8em;\r\n}\r\n\r\n#luxembourg-our-faq .elementor-tab-title.elementor-active {\r\n    padding-bottom: 10px;\r\n}\r\n\r\n.luxembourg-faq-link p a {\r\n    color: #192BC2;\r\n    text-decoration: underline;\r\n}\r\n\r\n.luxembourg-faq-link p a:hover {\r\n    color: #4399A9;\r\n}\r\n\r\n.aurion-ai-next-step-01 {\r\n    position: relative;\r\n}\r\n\r\n.aurion-ai-next-step-01::before {\r\n    content: \"\";\r\n    position: absolute;\r\n    background: url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/decorative-leaf-bg-icon-01.svg\") no-repeat;\r\n    background-size: contain;\r\n    width: 290px;\r\n    height: 362px;\r\n    right: 0;\r\n    bottom: 0;\r\n    left: 90%;\r\n    top: 30px;\r\n}\r\n\r\n.aurion-ai-next-step-01::after {\r\n    content: \"\";\r\n    position: absolute;\r\n    background: url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/decorative-leaf-bg-icon.svg\") no-repeat;\r\n    background-size: contain;\r\n        width: 227px;\r\n    height: 365px;\r\n    right: 0;\r\n    left: -70px;\r\n    top: 68%;\r\n}\r\n\r\n@media screen and (max-width: 767px) {\r\n\r\ntable.comparison-table th {\r\n    font-size: 16px;\r\n    padding: 10px 10px !important;\r\n    line-height: 22px;\r\n    text-align: center;\r\n}\r\n.comparison-table th, .comparison-table td {\r\n    padding: 10px 10px !important;\r\n    font-size: 14px;\r\n    text-align: center;\r\n}\r\ntbody tr td:first-child {\r\n    font-size: 14px;\r\n    text-align: center;\r\n}\r\n.table-box {\r\n    overflow-x: auto;\r\n}\r\n.box-h h3.elementor-image-box-title {\r\n    padding: 0px 60px;\r\n}\r\n\r\n#luxembourg-our-faq p {\r\n        padding-right: 20px;\r\n    }\r\n    .aurion-ai-next-step::before {\r\ndisplay: none;\r\n}\r\n\r\n.aurion-ai-next-step::after {\r\n    display: none;\r\n}\r\n.aurion-ai-next-step-01::before {\r\ndisplay: none;\r\n}\r\n\r\n.aurion-ai-next-step-01::after {\r\n    display: none;\r\n}\r\n\r\n\r\n}\r\n \/******table end******\/"},"_elementor_data":"[{\"id\":\"6e57678\",\"elType\":\"container\",\"settings\":{\"flex_direction\":\"column\",\"flex_justify_content\":\"center\",\"flex_align_items\":\"center\",\"background_background\":\"classic\",\"background_image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Ai-itsm-halo-itsm-Banner-scaled.jpg\",\"id\":81412,\"size\":\"\",\"alt\":\"AI ITSM HaloITSM banner showing automated incident management dashboard\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"70\",\"right\":\"0\",\"bottom\":\"90\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"97b7721\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding_mobile\":{\"unit\":\"px\",\"top\":\"50\",\"right\":\"0\",\"bottom\":\"80\",\"left\":\"0\",\"isLinked\":false},\"css_classes\":\"hero-sec\",\"border_border\":\"solid\",\"border_width\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"1\",\"left\":\"0\",\"isLinked\":false},\"border_radius\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"__dynamic__\":[],\"border_color\":\"#CCCCCC\",\"width\":{\"unit\":\"px\",\"size\":1240,\"sizes\":[]},\"boxed_width\":{\"unit\":\"px\",\"size\":1110,\"sizes\":[]}},\"elements\":[{\"id\":\"0e7815b\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"4\",\"row\":\"4\",\"isLinked\":true,\"unit\":\"px\",\"size\":4},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"20\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false},\"content_width\":\"full\",\"flex_justify_content\":\"center\",\"flex_align_items\":\"center\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"flex_direction_mobile\":\"column\",\"flex_align_items_mobile\":\"center\",\"_flex_align_self_mobile\":\"center\",\"width_tablet\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]}},\"elements\":[{\"id\":\"861b66b\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Gestion des incidents : d\\u00e9finition, processus ITIL v4 et bonnes pratiques<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":24,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"600\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"5\",\"left\":\"0\",\"isLinked\":false},\"align\":\"center\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"b7f4831\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"2595ec8\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\"box-link\",\"link_color\":\"#192BC2\",\"paragraph_spacing\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"ce28d5a\",\"elType\":\"widget\",\"settings\":{\"title\":\"<span style=\\\"color:#192BC2;\\\">Gestion des incidents ITSM :<\\\/span> R\\u00e9duisez le <br>MTTR, faites respecter les SLA et r\\u00e9tablissez les services\",\"title_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":52,\"sizes\":[]},\"typography_font_weight\":\"700\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9a228be\"}],\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":30,\"sizes\":[]},\"header_size\":\"h1\",\"align_mobile\":\"center\",\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"align\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"e9bd328\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"d30e1cf\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_text_transform\":\"capitalize\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"f41ee7d\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>La gestion des incidents est le processus qui d\\u00e9termine \\u00e0 quelle vitesse et avec quelle constance les entreprises r\\u00e9tablissent un service normal lorsque des probl\\u00e8mes surviennent. Lorsqu\\u2019elle est bien men\\u00e9e, elle est invisible pour l\\u2019entreprise. Lorsqu\\u2019elle est mal men\\u00e9e, elle d\\u00e9finit la perception de votre service informatique.  <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"60\",\"bottom\":\"0\",\"left\":\"60\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"align\":\"center\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"b7f4831\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"2595ec8\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\"semi-bold\",\"paragraph_spacing\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"d87d398\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>SMC Consulting con\\u00e7oit et met en \\u0153uvre des processus de gestion des incidents depuis plus de 25 ans, au sein d\\u2019entreprises de toutes tailles en Belgique, en France, au Luxembourg et en Suisse. Voici \\u00e0 quoi ressemble un processus mature et les points sur lesquels la plupart des entreprises \\u00e9chouent. <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"40\",\"bottom\":\"0\",\"left\":\"40\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"align\":\"center\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"b7f4831\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"2595ec8\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\"box-link\",\"paragraph_spacing\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"d57b1d9\",\"elType\":\"widget\",\"settings\":{\"rounded\":{\"unit\":\"px\",\"top\":\"60\",\"right\":\"60\",\"bottom\":\"60\",\"left\":\"60\",\"isLinked\":true},\"button_padding\":{\"unit\":\"px\",\"top\":\"21\",\"right\":\"41\",\"bottom\":\"21\",\"left\":\"41\",\"isLinked\":false},\"button_padding_mobile\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"30\",\"bottom\":\"15\",\"left\":\"30\",\"isLinked\":false},\"button_border_border\":\"solid\",\"button_border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"button_typography_typography\":\"custom\",\"button_typography_font_family\":\"Outfit\",\"button_typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"button_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":15,\"sizes\":[]},\"button_typography_font_weight\":\"600\",\"button_typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"icon_gap\":{\"unit\":\"px\",\"size\":15,\"sizes\":[]},\"multisource_posts_include_date_meta_format\":\"Ymd\",\"multisource_posts_maxitems\":10,\"multisource_items\":[{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery1.jpg\"},\"_id\":\"8d2e965\"},{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery2.jpg\"},\"_id\":\"31699c6\"},{\"item_type\":\"youtube\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery3.jpg\"},\"url_youtube\":\"qrO4YZeyl0I\",\"_id\":\"d07e51c\"},{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery5.jpg\"},\"_id\":\"49e8681\"},{\"item_type\":\"vimeo\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery4.jpg\"},\"vimeo_id\":\"581014653\",\"_id\":\"52d55b1\"},{\"item_type\":\"html5\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery6.jpg\"},\"url_html5\":\"http:\\\/\\\/commondatastorage.googleapis.com\\\/gtv-videos-bucket\\\/sample\\\/BigBuckBunny.mp4\",\"_id\":\"fbab86f\"},{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery1.jpg\"},\"_id\":\"17dab83\"}],\"multisource_instagram\":\"@gianlucavacchi\",\"multisource_instagram_num_items\":12,\"uc_items\":[{\"title\":\"Parlez \\u00e0 un consultant ITSM\",\"link\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/contactez-nous\\\/\"},\"icon_html\":\"<i class='fas fa-star'><\\\/i>\",\"_generated_id\":\"0v7hf\",\"item_repeater_class\":\"elementor-repeater-item-0v7hf\",\"_id\":\"1dadcd6\"}],\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"6a431dc\"}],\"align_mobile\":\"center\",\"button_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"30\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"grid_columns\":2,\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"__globals__\":{\"button_bg_color\":\"\",\"button_bg_color_hover\":\"\",\"button_text_color_hover\":\"globals\\\/colors?id=a2e875e\"},\"grid_columns_mobile\":1,\"button_bg_color\":\"#FFFFFF\",\"button_text_color_hover\":\"#FFFFFF\",\"button_bg_color_hover\":\"#4399A9\",\"button_border_color\":\"#4399A9\",\"button_text_color\":\"#4399A9\",\"_css_classes\":\"banner-btn\"},\"elements\":[],\"widgetType\":\"ucaddon_blox_btn_group\"}],\"isInner\":true}],\"isInner\":false},{\"id\":\"1674354\",\"elType\":\"container\",\"settings\":{\"flex_direction\":\"column\",\"boxed_width\":{\"unit\":\"px\",\"size\":1240,\"sizes\":[]},\"background_background\":\"classic\",\"background_color\":\"#FFFFFF\",\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"80\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"20\",\"bottom\":\"55\",\"left\":\"20\",\"isLinked\":false},\"hover_parallax\":[{\"layer_position_vr\":{\"unit\":\"%\",\"size\":30},\"layer_position_hr\":{\"unit\":\"%\",\"size\":40},\"_id\":\"d97b222\"},{\"layer_position_vr\":{\"unit\":\"%\",\"size\":60},\"layer_position_hr\":{\"unit\":\"%\",\"size\":20},\"_id\":\"6831e85\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"b1cdb6e\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0}},\"elements\":[{\"id\":\"2099ccc\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Scroll-arrow.svg\",\"id\":62082,\"size\":\"\",\"alt\":\"Partner Products | Scroll Arrow\",\"source\":\"library\"},\"image_size\":\"full\",\"link_to\":\"custom\",\"link\":{\"url\":\"#scroll\",\"is_external\":\"\",\"nofollow\":\"\",\"custom_attributes\":\"\"},\"width\":{\"unit\":\"px\",\"size\":60,\"sizes\":[]},\"width_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"width_mobile\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"-30\",\"right\":\"0\",\"bottom\":\"50\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"10a876a\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_transform_translate_popover\":\"transform\",\"image_border_radius\":{\"unit\":\"px\",\"top\":\"100\",\"right\":\"100\",\"bottom\":\"100\",\"left\":\"100\",\"isLinked\":true},\"image_box_shadow_box_shadow_type\":\"yes\",\"image_box_shadow_box_shadow\":{\"horizontal\":0,\"vertical\":0,\"blur\":20,\"spread\":0,\"color\":\"rgba(24.999999999999996, 43.00000000000016, 194, 0.35)\"},\"caption\":\"Fl\\u00e8che de d\\u00e9filement\"},\"elements\":[],\"widgetType\":\"image\"},{\"id\":\"348a7f2\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"20\",\"row\":\"20\",\"isLinked\":true,\"unit\":\"px\",\"size\":20},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"content_width\":\"full\",\"flex_direction\":\"row\"},\"elements\":[{\"id\":\"588027b\",\"elType\":\"container\",\"settings\":{\"flex_direction\":\"column\",\"content_width\":\"full\",\"width\":{\"unit\":\"%\",\"size\":\"50\"},\"flex_justify_content\":\"flex-start\",\"flex_align_items\":\"flex-start\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5f577c9\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"flex_align_items_mobile\":\"center\",\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[{\"id\":\"18a4340\",\"elType\":\"widget\",\"settings\":{\"title\":\"Qu'est-ce que <strong>la gestion des incidents ?<\\\/strong> \",\"title_color\":\"#002525\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":42,\"sizes\":[]},\"typography_font_weight\":\"300\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9a228be\"}],\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"36097f6\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"ccd2c62\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"align\":\"start\",\"_css_classes\":\"semi-bold\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"ec94c59\",\"elType\":\"widget\",\"settings\":{\"width\":{\"unit\":\"px\",\"size\":72,\"sizes\":[]},\"width_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"width_mobile\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"align\":\"left\",\"text\":\"S\\u00e9parateur\",\"color\":\"#FFF06D\",\"weight\":{\"unit\":\"px\",\"size\":4,\"sizes\":[]},\"gap\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_padding\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"5\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"7886911\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"align_mobile\":\"center\"},\"elements\":[],\"widgetType\":\"divider\"},{\"id\":\"5668f0f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"La gestion des incidents est le processus ITSM responsable de la d\\u00e9tection, de l'enregistrement, de la classification et de la r\\u00e9solution des interruptions impr\\u00e9vues des services informatiques aussi rapidement que possible, avec un impact minimal sur les utilisateurs et les op\\u00e9rations.\",\"align\":\"start\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"text_color\":\"#263238\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"b7f4831\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"2595ec8\"}],\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"align_mobile\":\"center\",\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"link_color\":\"#192BC2\",\"_css_classes\":\"box-link\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"ac98679\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Selon ITIL v4, un incident est une interruption impr\\u00e9vue d'un service informatique ou une r\\u00e9duction de la qualit\\u00e9 de ce service. Trois \\u00e9l\\u00e9ments que cette d\\u00e9finition met en \\u00e9vidence : \\n\",\"align\":\"start\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"text_color\":\"#263238\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"b7f4831\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"2595ec8\"}],\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"7\",\"right\":\"20\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"align_mobile\":\"center\",\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"link_color\":\"#192BC2\",\"_css_classes\":\"box-link\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"286142b\",\"elType\":\"widget\",\"settings\":{\"icon_list\":[{\"text\":\"Une fen\\u00eatre de maintenance planifi\\u00e9e n'est pas un incident. Un probl\\u00e8me d\\u00e9couvert pendant cette fen\\u00eatre l'est. \",\"selected_icon\":{\"value\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/checkbox-project-management.svg\",\"id\":76590},\"library\":\"svg\"},\"_id\":\"2b0a993\"},{\"text\":\"Une panne totale n'est pas n\\u00e9cessaire. La lenteur, les pannes intermittentes et l'indisponibilit\\u00e9 partielle sont toutes admissibles. \",\"selected_icon\":{\"value\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/checkbox-project-management.svg\",\"id\":76590},\"library\":\"svg\"},\"_id\":\"e3df2ee\"},{\"text\":\"L'unit\\u00e9 d'impact est le service tel qu'exp\\u00e9riment\\u00e9 par l'utilisateur et non <br>le composant technique d\\u00e9faillant.\",\"selected_icon\":{\"value\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/checkbox-project-management.svg\",\"id\":76590},\"library\":\"svg\"},\"_id\":\"1c80d17\"}],\"space_between\":{\"unit\":\"px\",\"size\":15,\"sizes\":[]},\"icon_align\":\"left\",\"icon_size\":{\"unit\":\"px\",\"size\":21,\"sizes\":[]},\"text_indent\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"icon_self_align\":\"left\",\"icon_self_vertical_align\":\"flex-start\",\"icon_vertical_offset\":{\"unit\":\"px\",\"size\":4,\"sizes\":[]},\"text_color\":\"#263238\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"a831859\"}],\"icon_typography_typography\":\"custom\",\"icon_typography_font_family\":\"Outfit\",\"icon_typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"icon_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"icon_typography_font_weight\":\"400\",\"icon_typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"icon_typography_line_height\":{\"unit\":\"em\",\"size\":1.5,\"sizes\":[]},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"space_between_mobile\":{\"unit\":\"px\",\"size\":10,\"sizes\":[]},\"icon_color\":\"#4399A9\",\"_css_classes\":\"box-link Consulting-link\"},\"elements\":[],\"widgetType\":\"icon-list\"}],\"isInner\":true},{\"id\":\"e040c40\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":false,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"content_width\":\"full\",\"width\":{\"unit\":\"%\",\"size\":50,\"sizes\":[]},\"background_background\":\"classic\",\"border_border\":\"solid\",\"border_width\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"background_image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/What-Is-Incident-Management.jpg\",\"id\":84026,\"size\":\"\",\"alt\":\"What Is Incident Management\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"__dynamic__\":[],\"_flex_order_mobile\":\"end\"},\"elements\":[{\"id\":\"955f75b\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/What-Is-Incident-Management.jpg\",\"id\":84026,\"size\":\"\",\"alt\":\"ITIL incident management process diagram with key workflow stages\",\"source\":\"library\"},\"image_border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"6cfcee5\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"hide_desktop\":\"hidden-desktop\",\"hide_tablet\":\"hidden-tablet\",\"__dynamic__\":[],\"image_size\":\"full\",\"caption\":\"\"},\"elements\":[],\"widgetType\":\"image\"}],\"isInner\":true}],\"isInner\":true}],\"isInner\":false},{\"id\":\"6137e5a\",\"elType\":\"container\",\"settings\":{\"flex_direction\":\"row\",\"flex_gap\":{\"unit\":\"px\",\"size\":46,\"column\":\"46\",\"row\":\"46\",\"isLinked\":true},\"boxed_width\":{\"unit\":\"px\",\"size\":1240,\"sizes\":[]},\"background_background\":\"classic\",\"background_color\":\"#F8FBFD\",\"padding\":{\"unit\":\"px\",\"top\":\"80\",\"right\":\"0\",\"bottom\":\"80\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"b9626be\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"flex_gap_mobile\":{\"column\":\"20\",\"row\":\"20\",\"isLinked\":true,\"unit\":\"px\",\"size\":20},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"50\",\"right\":\"20\",\"bottom\":\"60\",\"left\":\"20\",\"isLinked\":false}},\"elements\":[{\"id\":\"43610b5\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"width\":{\"unit\":\"%\",\"size\":50,\"sizes\":[]},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":false,\"unit\":\"px\",\"size\":10},\"background_background\":\"classic\",\"background_image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/What-incident-management-is-not.jpg\",\"id\":84027,\"size\":\"\",\"alt\":\"What incident management is not\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"border_border\":\"solid\",\"border_width\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"_flex_order_mobile\":\"end\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"5285651\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/What-incident-management-is-not.jpg\",\"id\":84027,\"size\":\"\",\"alt\":\"incident management vs problem management comparison diagram in ITSM\",\"source\":\"library\"},\"image_border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"6cfcee5\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"hide_desktop\":\"hidden-desktop\",\"hide_tablet\":\"hidden-tablet\",\"__dynamic__\":[],\"image_size\":\"full\",\"caption\":\"\"},\"elements\":[],\"widgetType\":\"image\"}],\"isInner\":true},{\"id\":\"236c068\",\"elType\":\"container\",\"settings\":{\"flex_direction\":\"column\",\"content_width\":\"full\",\"width\":{\"unit\":\"%\",\"size\":\"50\"},\"flex_justify_content\":\"flex-start\",\"flex_align_items\":\"flex-start\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5f577c9\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"flex_align_items_mobile\":\"center\",\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[{\"id\":\"bf7f719\",\"elType\":\"widget\",\"settings\":{\"title\":\"Ce que <strong>la gestion <br>des incidents<\\\/strong> n'est pas\",\"title_color\":\"#002525\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":42,\"sizes\":[]},\"typography_font_weight\":\"300\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9a228be\"}],\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"36097f6\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"ccd2c62\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"align\":\"start\",\"_css_classes\":\"semi-bold\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"5d9cef7\",\"elType\":\"widget\",\"settings\":{\"width\":{\"unit\":\"px\",\"size\":72,\"sizes\":[]},\"width_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"width_mobile\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"align\":\"left\",\"text\":\"S\\u00e9parateur\",\"color\":\"#FFF06D\",\"weight\":{\"unit\":\"px\",\"size\":4,\"sizes\":[]},\"gap\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_padding\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"5\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"7886911\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"align_mobile\":\"center\"},\"elements\":[],\"widgetType\":\"divider\"},{\"id\":\"d9cd407\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>La gestion des incidents ne consiste pas \\u00e0 trouver les causes profondes \\u2014 c'est la <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/problemes-itsm\\\/\\\">gestion des probl\\u00e8mes<\\\/a>. Son seul objectif est la restauration du service. Les entreprises qui consacrent du temps de r\\u00e9solution \\u00e0 diagnostiquer le pourquoi au lieu de r\\u00e9parer le quoi manquent syst\\u00e9matiquement leurs SLA.  <\\\/p>\",\"align\":\"start\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"text_color\":\"#263238\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"b7f4831\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"2595ec8\"}],\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"40\",\"bottom\":\"5\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"align_mobile\":\"center\",\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"link_color\":\"#192BC2\",\"_css_classes\":\"box-link\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"abf8f62\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Elle est \\u00e9galement distincte de la <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/service-request-management\\\/\\\">gestion des demandes de service<\\\/a>. Une demande d'acc\\u00e8s \\u00e0 un nouveau logiciel ou un remplacement de mat\\u00e9riel n'est pas un incident. M\\u00e9langer les deux dans la m\\u00eame file d'attente d\\u00e9grade la qualit\\u00e9 de traitement des deux.  <\\\/p>\",\"align\":\"start\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"text_color\":\"#263238\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"b7f4831\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"2595ec8\"}],\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"12\",\"right\":\"40\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"align_mobile\":\"center\",\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"link_color\":\"#192BC2\",\"_css_classes\":\"box-link\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true}],\"isInner\":false},{\"id\":\"5404771\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"unit\":\"px\",\"size\":0,\"column\":\"0\",\"row\":\"0\",\"isLinked\":true},\"boxed_width\":{\"unit\":\"px\",\"size\":1240,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"83c92b4\"}],\"flex_direction_tablet\":\"column\",\"background_background\":\"classic\",\"background_image\":{\"url\":\"\",\"id\":\"\",\"size\":\"\",\"alt\":\"ITSM-Software-bg\",\"source\":\"library\"},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"70\",\"right\":\"0\",\"bottom\":\"80\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"50\",\"right\":\"20\",\"bottom\":\"60\",\"left\":\"20\",\"isLinked\":false},\"flex_justify_content\":\"center\",\"flex_align_items\":\"center\",\"background_color\":\"#E5F3FC\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"30ae156\",\"elType\":\"container\",\"settings\":{\"flex_direction\":\"column\",\"content_width\":\"full\",\"width\":{\"unit\":\"%\",\"size\":100},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"bdd14d6\"}],\"width_tablet\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"width_mobile\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"flex_gap_mobile\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"b7ea5e4\",\"elType\":\"widget\",\"settings\":{\"title\":\"Les 7 \\u00e9tapes d'un <strong>processus de gestion des incidents<\\\/strong> structur\\u00e9\",\"align\":\"start\",\"title_color\":\"#002525\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":42,\"sizes\":[]},\"typography_font_weight\":\"300\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"acf386b\"}],\"align_mobile\":\"center\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_size_tablet\":{\"unit\":\"px\",\"size\":30,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"318b87d\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"60d4273\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"5288b98\",\"elType\":\"widget\",\"settings\":{\"width\":{\"unit\":\"px\",\"size\":72,\"sizes\":[]},\"width_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"width_mobile\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"align\":\"left\",\"text\":\"S\\u00e9parateur\",\"color\":\"#FFF06D\",\"weight\":{\"unit\":\"px\",\"size\":4,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"37f6891\"}],\"align_mobile\":\"center\",\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"gap_mobile\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"gap\":{\"unit\":\"px\",\"size\":6,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"divider\"},{\"id\":\"933bb81\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Un processus de gestion des incidents mature suit un cycle de vie d\\u00e9fini. Chaque \\u00e9tape poss\\u00e8de un responsable clairement identifi\\u00e9, des entr\\u00e9es et sorties d\\u00e9finies, ainsi que des crit\\u00e8res de performance mesurables. \",\"align\":\"start\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.4,\"sizes\":[]},\"text_color\":\"#263238\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"b7f4831\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"2595ec8\"}],\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"align_mobile\":\"center\",\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"link_color\":\"#192BC2\",\"_css_classes\":\"box-link\",\"paragraph_spacing\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true},{\"id\":\"ba9a208\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_direction\":\"row\",\"flex_gap\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"40\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"35\",\"right\":\"35\",\"bottom\":\"35\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"02109d7\"}],\"background_background\":\"classic\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#B6B6B6\",\"border_radius\":{\"unit\":\"px\",\"top\":\"25\",\"right\":\"25\",\"bottom\":\"25\",\"left\":\"25\",\"isLinked\":true},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"30\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"flex_justify_content\":\"space-between\",\"box_shadow_box_shadow_type\":\"yes\",\"box_shadow_box_shadow\":{\"horizontal\":0,\"vertical\":6,\"blur\":33,\"spread\":0,\"color\":\"rgba(57.999999999999986, 180.0000000000002, 194, 0.3)\"},\"z_index\":9,\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]}},\"elements\":[{\"id\":\"f1623ba\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c050887\"}],\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"9\",\"left\":\"0\",\"isLinked\":false},\"background_background\":\"classic\",\"background_image\":{\"url\":\"\",\"id\":\"\",\"size\":\"\",\"alt\":\"Integration & Automation\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_xpos\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"background_xpos_tablet\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"background_xpos_mobile\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"width\":{\"unit\":\"%\",\"size\":52},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"background_color\":\"#FFFFFF\",\"flex_gap_mobile\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"2ec3e9d\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Knowledge-management-for-IT-and-service-desk-teams.svg\",\"id\":80591,\"size\":\"\",\"alt\":\"AI Knowledge Management Solutions | Knowledge management for IT and service desk teams\",\"source\":\"library\"},\"title_text\":\"D\\u00e9tection et identification\",\"description_text\":\"\",\"position\":\"left\",\"content_vertical_alignment\":\"middle\",\"title_bottom_space\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"image_size\":{\"unit\":\"%\",\"size\":16,\"sizes\":[]},\"title_typography_typography\":\"custom\",\"title_typography_font_family\":\"Outfit\",\"title_typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"title_typography_font_weight\":\"600\",\"title_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"title_color\":\"#000000\",\"hover_title_color\":\"#000000\",\"description_typography_typography\":\"custom\",\"description_typography_font_family\":\"Outfit\",\"description_typography_font_size\":{\"unit\":\"px\",\"size\":24,\"sizes\":[]},\"description_typography_font_weight\":\"400\",\"description_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"1e85046\"}],\"image_size_mobile\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"image_border_radius_mobile\":{\"unit\":\"px\",\"size\":10,\"sizes\":[]},\"title_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"description_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"image_space_tablet\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"image_space_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"title_bottom_space_mobile\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"image_size_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"text_align_mobile\":\"center\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"35\",\"isLinked\":false},\"image_space\":{\"unit\":\"px\",\"size\":17,\"sizes\":[]},\"_css_classes\":\"box-h\"},\"elements\":[],\"widgetType\":\"image-box\"},{\"id\":\"9f71da4\",\"elType\":\"widget\",\"settings\":{\"text\":\"S\\u00e9parateur\",\"color\":\"#3BB0BE\",\"gap\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"5\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"4de5674\"}],\"gap_mobile\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"divider\"},{\"id\":\"370103f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Les incidents sont d\\u00e9tect\\u00e9s par le biais de signalements d'utilisateurs, d'alertes de surveillance automatique ou d'observations proactives de l'\\u00e9quipe informatique. Les entreprises qui s'appuient uniquement sur les utilisateurs pour signaler les incidents sont toujours en retard. Les op\\u00e9rations de premier ordre d\\u00e9tectent la plupart des probl\\u00e8mes avant que quiconque ne d\\u00e9croche le t\\u00e9l\\u00e9phone.   \",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.5,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"40\",\"bottom\":\"0\",\"left\":\"35\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"5e8131c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"73bd3d8\"}],\"link_color\":\"#192BC2\",\"__globals__\":{\"link_hover_color\":\"globals\\\/colors?id=c3226ac\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\" semi-bold\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"52fb3fc\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Ce que cela n\\u00e9cessite : une couverture de surveillance sur les services critiques, des canaux de signalement clairs (portail, e-mail, t\\u00e9l\\u00e9phone, chat) et une int\\u00e9gration directe entre les outils d'alerte et votre plateforme ITSM.\\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.5,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"40\",\"bottom\":\"0\",\"left\":\"34\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"5e8131c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"73bd3d8\"}],\"link_color\":\"#192BC2\",\"__globals__\":{\"link_hover_color\":\"globals\\\/colors?id=c3226ac\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\" semi-bold\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true},{\"id\":\"0d48e24\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c050887\"}],\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"background_background\":\"classic\",\"background_image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Detection-and-Identification.jpg\",\"id\":84046,\"size\":\"\",\"alt\":\"Detection and Identification\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_xpos\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"background_xpos_tablet\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"background_xpos_mobile\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"width\":{\"unit\":\"%\",\"size\":48},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#3BB0BE\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"80940e3\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Detection-and-Identification.jpg\",\"id\":84046,\"size\":\"\",\"alt\":\"ITSM incident detection process with monitoring tools and alert notifications\",\"source\":\"library\"},\"width\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"height\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"height_tablet\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"height_mobile\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"object-fit\":\"cover\",\"image_border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"fb96cda\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"hide_desktop\":\"hidden-desktop\",\"hide_tablet\":\"hidden-tablet\",\"caption\":\"\"},\"elements\":[],\"widgetType\":\"image\"}],\"isInner\":true}],\"isInner\":true},{\"id\":\"9df7b2e\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_direction\":\"row\",\"flex_gap\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"40\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"35\",\"right\":\"35\",\"bottom\":\"35\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"02109d7\"}],\"background_background\":\"classic\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#B6B6B6\",\"border_radius\":{\"unit\":\"px\",\"top\":\"25\",\"right\":\"25\",\"bottom\":\"25\",\"left\":\"25\",\"isLinked\":true},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"30\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"flex_justify_content\":\"space-between\",\"box_shadow_box_shadow_type\":\"yes\",\"box_shadow_box_shadow\":{\"horizontal\":0,\"vertical\":6,\"blur\":33,\"spread\":0,\"color\":\"rgba(57.999999999999986, 180.0000000000002, 194, 0.3)\"},\"z_index\":9,\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]}},\"elements\":[{\"id\":\"46ec2f8\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c050887\"}],\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"9\",\"left\":\"0\",\"isLinked\":false},\"background_background\":\"classic\",\"background_image\":{\"url\":\"\",\"id\":\"\",\"size\":\"\",\"alt\":\"Integration & Automation\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_xpos\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"background_xpos_tablet\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"background_xpos_mobile\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"width\":{\"unit\":\"%\",\"size\":52},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"background_color\":\"#FFFFFF\",\"flex_gap_mobile\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"aca215f\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Knowledge-base-for-customer-support-teams-and-self-service-portals.svg\",\"id\":80590,\"size\":\"\",\"alt\":\"AI Knowledge Management Solutions | Knowledge base for customer support teams and self-service portals\",\"source\":\"library\"},\"title_text\":\"Enregistrement et d\\u00e9claration\",\"description_text\":\"\",\"position\":\"left\",\"content_vertical_alignment\":\"middle\",\"title_bottom_space\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"image_size\":{\"unit\":\"%\",\"size\":16,\"sizes\":[]},\"title_typography_typography\":\"custom\",\"title_typography_font_family\":\"Outfit\",\"title_typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"title_typography_font_weight\":\"600\",\"title_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"title_color\":\"#000000\",\"hover_title_color\":\"#000000\",\"description_typography_typography\":\"custom\",\"description_typography_font_family\":\"Outfit\",\"description_typography_font_size\":{\"unit\":\"px\",\"size\":24,\"sizes\":[]},\"description_typography_font_weight\":\"400\",\"description_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"1e85046\"}],\"image_size_mobile\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"image_border_radius_mobile\":{\"unit\":\"px\",\"size\":10,\"sizes\":[]},\"title_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"description_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"image_space_tablet\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"image_space_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"title_bottom_space_mobile\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"image_size_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"text_align_mobile\":\"center\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"35\",\"isLinked\":false},\"image_space\":{\"unit\":\"px\",\"size\":17,\"sizes\":[]},\"_css_classes\":\"box-h\"},\"elements\":[],\"widgetType\":\"image-box\"},{\"id\":\"4bc603c\",\"elType\":\"widget\",\"settings\":{\"text\":\"S\\u00e9parateur\",\"color\":\"#3BB0BE\",\"gap\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"5\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"4de5674\"}],\"gap_mobile\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"divider\"},{\"id\":\"2d23971\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Chaque incident doit \\u00eatre imm\\u00e9diatement enregistr\\u00e9 \\u2014 de mani\\u00e8re compl\\u00e8te et coh\\u00e9rente. Un incident non enregistr\\u00e9 est un incident invisible. \\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.5,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"40\",\"bottom\":\"0\",\"left\":\"35\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"5e8131c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"73bd3d8\"}],\"link_color\":\"#192BC2\",\"__globals__\":{\"link_hover_color\":\"globals\\\/colors?id=c3226ac\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\" semi-bold\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"60bf78f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Un enregistrement complet comprend : la date et l'heure de d\\u00e9tection, les utilisateurs et services affect\\u00e9s, la description des sympt\\u00f4mes, l'\\u00e9valuation initiale de l'impact et le nom de la personne qui l'a enregistr\\u00e9. Un enregistrement incomplet rend les rapports SLA peu fiables, compromet les pistes d'audit et rend l'analyse des tendances impossible. \",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.5,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"40\",\"bottom\":\"0\",\"left\":\"34\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"5e8131c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"73bd3d8\"}],\"link_color\":\"#192BC2\",\"__globals__\":{\"link_hover_color\":\"globals\\\/colors?id=c3226ac\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\" semi-bold\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true},{\"id\":\"b818dcf\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c050887\"}],\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"background_background\":\"classic\",\"background_image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Logging-and-Registration.jpg\",\"id\":84045,\"size\":\"\",\"alt\":\"Logging and Registration\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_xpos\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"background_xpos_tablet\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"background_xpos_mobile\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"width\":{\"unit\":\"%\",\"size\":48},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#3BB0BE\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"5d9a6bf\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Logging-and-Registration.jpg\",\"id\":84045,\"size\":\"\",\"alt\":\"ITSM incident logging process with ticket registration in service desk system\",\"source\":\"library\"},\"width\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"height\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"height_tablet\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"height_mobile\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"object-fit\":\"cover\",\"image_border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"fb96cda\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"hide_desktop\":\"hidden-desktop\",\"hide_tablet\":\"hidden-tablet\",\"caption\":\"\"},\"elements\":[],\"widgetType\":\"image\"}],\"isInner\":true}],\"isInner\":true},{\"id\":\"fe0a2d2\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_direction\":\"row\",\"flex_gap\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"40\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"35\",\"right\":\"35\",\"bottom\":\"35\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"02109d7\"}],\"background_background\":\"classic\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#B6B6B6\",\"border_radius\":{\"unit\":\"px\",\"top\":\"25\",\"right\":\"25\",\"bottom\":\"25\",\"left\":\"25\",\"isLinked\":true},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"30\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"flex_justify_content\":\"space-between\",\"box_shadow_box_shadow_type\":\"yes\",\"box_shadow_box_shadow\":{\"horizontal\":0,\"vertical\":6,\"blur\":33,\"spread\":0,\"color\":\"rgba(57.999999999999986, 180.0000000000002, 194, 0.3)\"},\"z_index\":9,\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"flex_wrap\":\"wrap\"},\"elements\":[{\"id\":\"543561c\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c050887\"}],\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"9\",\"left\":\"0\",\"isLinked\":false},\"background_background\":\"classic\",\"background_image\":{\"url\":\"\",\"id\":\"\",\"size\":\"\",\"alt\":\"Integration & Automation\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_xpos\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"background_xpos_tablet\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"background_xpos_mobile\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"width\":{\"unit\":\"%\",\"size\":52},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"background_color\":\"#FFFFFF\",\"flex_gap_mobile\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"d756d72\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Knowledge-management-for-HR-and-people-teams.svg\",\"id\":80589,\"size\":\"\",\"alt\":\"AI Knowledge Management Solutions | Knowledge management for HR and people teams\",\"source\":\"library\"},\"title_text\":\"Classification et <br>priorisation\",\"description_text\":\"\",\"position\":\"left\",\"content_vertical_alignment\":\"middle\",\"title_bottom_space\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"image_size\":{\"unit\":\"%\",\"size\":16,\"sizes\":[]},\"title_typography_typography\":\"custom\",\"title_typography_font_family\":\"Outfit\",\"title_typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"title_typography_font_weight\":\"600\",\"title_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"title_color\":\"#000000\",\"hover_title_color\":\"#000000\",\"description_typography_typography\":\"custom\",\"description_typography_font_family\":\"Outfit\",\"description_typography_font_size\":{\"unit\":\"px\",\"size\":24,\"sizes\":[]},\"description_typography_font_weight\":\"400\",\"description_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"1e85046\"}],\"image_size_mobile\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"image_border_radius_mobile\":{\"unit\":\"px\",\"size\":10,\"sizes\":[]},\"title_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"description_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"image_space_tablet\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"image_space_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"title_bottom_space_mobile\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"image_size_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"text_align_mobile\":\"center\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"35\",\"isLinked\":false},\"image_space\":{\"unit\":\"px\",\"size\":17,\"sizes\":[]},\"_css_classes\":\"box-h\"},\"elements\":[],\"widgetType\":\"image-box\"},{\"id\":\"97d99e5\",\"elType\":\"widget\",\"settings\":{\"text\":\"S\\u00e9parateur\",\"color\":\"#3BB0BE\",\"gap\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"5\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"4de5674\"}],\"gap_mobile\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"divider\"},{\"id\":\"b26afc1\",\"elType\":\"widget\",\"settings\":{\"editor\":\"L'incident est cat\\u00e9goris\\u00e9 par type (r\\u00e9seau, application, mat\\u00e9riel, s\\u00e9curit\\u00e9) et se voit attribuer une priorit\\u00e9 bas\\u00e9e sur l'urgence \\u00d7 l'impact. Cela d\\u00e9termine quel SLA s'applique et quelle proc\\u00e9dure d'escalade est d\\u00e9clench\\u00e9e. \",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.5,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"60\",\"bottom\":\"0\",\"left\":\"35\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"5e8131c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"73bd3d8\"}],\"link_color\":\"#192BC2\",\"__globals__\":{\"link_hover_color\":\"globals\\\/colors?id=c3226ac\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\" semi-bold\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true},{\"id\":\"030b630\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c050887\"}],\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"background_background\":\"classic\",\"background_image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Classification-and-Prioritisation.jpg\",\"id\":84069,\"size\":\"\",\"alt\":\"Classification and Prioritisation\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_xpos\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"background_xpos_tablet\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"background_xpos_mobile\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"width\":{\"unit\":\"%\",\"size\":48},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#3BB0BE\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"c9b19ea\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Classification-and-Prioritisation.jpg\",\"id\":84069,\"size\":\"\",\"alt\":\"ITSM incident classification and prioritisation based on urgency and business impact\",\"source\":\"library\"},\"width\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"height\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"height_tablet\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"height_mobile\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"object-fit\":\"cover\",\"image_border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"fb96cda\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"hide_desktop\":\"hidden-desktop\",\"hide_tablet\":\"hidden-tablet\",\"caption\":\"\"},\"elements\":[],\"widgetType\":\"image\"}],\"isInner\":true},{\"id\":\"15321be\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":false,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"35\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"35\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"content_width\":\"full\"},\"elements\":[{\"id\":\"2306cd2\",\"elType\":\"widget\",\"settings\":{\"html\":\"<table class=\\\"comparison-table\\\">\\r\\n  <thead>\\r\\n    <tr>\\r\\n      <th>Priorit\\u00e9<\\\/th>\\r\\n      <th>D\\u00e9finition<\\\/th>\\r\\n      <th>D\\u00e9lai de r\\u00e9solution cible<\\\/th>\\r\\n    <\\\/tr>\\r\\n  <\\\/thead>\\r\\n  <tbody>\\r\\n\\r\\n    <tr>\\r\\n      <td><strong>P1 \\u2014 Critique<\\\/strong><\\\/td>\\r\\n      <td>Panne totale, impact m\\u00e9tier majeur<\\\/td>\\r\\n      <td>1 \\u00e0 4 heures<\\\/td>\\r\\n    <\\\/tr>\\r\\n\\r\\n    <tr>\\r\\n      <td><strong>P2 \\u2014 \\u00c9lev\\u00e9e<\\\/strong><\\\/td>\\r\\n      <td>D\\u00e9gradation significative,<br>grand groupe d'utilisateurs affect\\u00e9<\\\/td>\\r\\n      <td>4\\u20138 heures<\\\/td>\\r\\n    <\\\/tr>\\r\\n\\r\\n    <tr>\\r\\n      <td><strong>P3 \\u2014 Moyenne<\\\/strong><\\\/td>\\r\\n      <td>Perturbation partielle, solution de contournement disponible<\\\/td>\\r\\n      <td>1 \\u00e0 3 jours ouvrables<\\\/td>\\r\\n    <\\\/tr>\\r\\n\\r\\n    <tr>\\r\\n      <td><strong>P4 \\u2014 Faible<\\\/strong><\\\/td>\\r\\n      <td>Probl\\u00e8me mineur, utilisateur unique, impact minimal<\\\/td>\\r\\n      <td>3 \\u00e0 5 jours ouvrables<\\\/td>\\r\\n    <\\\/tr>\\r\\n\\r\\n  <\\\/tbody>\\r\\n<\\\/table>\",\"_css_classes\":\"table-box\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"48747d0\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"html\"},{\"id\":\"6097c23\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Sans matrice de priorisation formelle, chaque technicien applique son propre jugement, ce qui entra\\u00eene une gestion incoh\\u00e9rente et des violations des SLA pour les tickets les plus critiques.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.5,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"30\",\"right\":\"60\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"5e8131c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"73bd3d8\"}],\"link_color\":\"#192BC2\",\"__globals__\":{\"link_hover_color\":\"globals\\\/colors?id=c3226ac\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\" semi-bold\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true}],\"isInner\":true},{\"id\":\"41fbfab\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_direction\":\"row\",\"flex_gap\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"40\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"35\",\"right\":\"35\",\"bottom\":\"35\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"02109d7\"}],\"background_background\":\"classic\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#B6B6B6\",\"border_radius\":{\"unit\":\"px\",\"top\":\"25\",\"right\":\"25\",\"bottom\":\"25\",\"left\":\"25\",\"isLinked\":true},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"30\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"flex_justify_content\":\"space-between\",\"box_shadow_box_shadow_type\":\"yes\",\"box_shadow_box_shadow\":{\"horizontal\":0,\"vertical\":6,\"blur\":33,\"spread\":0,\"color\":\"rgba(57.999999999999986, 180.0000000000002, 194, 0.3)\"},\"z_index\":9,\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]}},\"elements\":[{\"id\":\"aed4288\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c050887\"}],\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"9\",\"left\":\"0\",\"isLinked\":false},\"background_background\":\"classic\",\"background_image\":{\"url\":\"\",\"id\":\"\",\"size\":\"\",\"alt\":\"Integration & Automation\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_xpos\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"background_xpos_tablet\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"background_xpos_mobile\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"width\":{\"unit\":\"%\",\"size\":52},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"background_color\":\"#FFFFFF\",\"flex_gap_mobile\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"80417a5\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Knowledge-management-for-sales-and-marketing-teams.svg\",\"id\":80588,\"size\":\"\",\"alt\":\"AI Knowledge Management Solutions | Knowledge management for sales and marketing teams\",\"source\":\"library\"},\"title_text\":\"Diagnostic initial et <br>Escalade\",\"description_text\":\"\",\"position\":\"left\",\"content_vertical_alignment\":\"middle\",\"title_bottom_space\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"image_size\":{\"unit\":\"%\",\"size\":16,\"sizes\":[]},\"title_typography_typography\":\"custom\",\"title_typography_font_family\":\"Outfit\",\"title_typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"title_typography_font_weight\":\"600\",\"title_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"title_color\":\"#000000\",\"hover_title_color\":\"#000000\",\"description_typography_typography\":\"custom\",\"description_typography_font_family\":\"Outfit\",\"description_typography_font_size\":{\"unit\":\"px\",\"size\":24,\"sizes\":[]},\"description_typography_font_weight\":\"400\",\"description_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"1e85046\"}],\"image_size_mobile\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"image_border_radius_mobile\":{\"unit\":\"px\",\"size\":10,\"sizes\":[]},\"title_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"description_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"image_space_tablet\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"image_space_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"title_bottom_space_mobile\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"image_size_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"text_align_mobile\":\"center\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"35\",\"isLinked\":false},\"image_space\":{\"unit\":\"px\",\"size\":17,\"sizes\":[]},\"_css_classes\":\"box-h\"},\"elements\":[],\"widgetType\":\"image-box\"},{\"id\":\"fb5975a\",\"elType\":\"widget\",\"settings\":{\"text\":\"S\\u00e9parateur\",\"color\":\"#3BB0BE\",\"gap\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"5\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"4de5674\"}],\"gap_mobile\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"divider\"},{\"id\":\"79628e1\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Le centre de services tente de r\\u00e9soudre le probl\\u00e8me en utilisant des proc\\u00e9dures connues et des articles de la base de connaissances. S'il n'est pas r\\u00e9solu dans le d\\u00e9lai du SLA, l'incident est escalad\\u00e9 \\u2014 soit fonctionnellement (\\u00e0 une \\u00e9quipe sp\\u00e9cialis\\u00e9e), soit hi\\u00e9rarchiquement (\\u00e0 la direction pour les incidents majeurs). \",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.5,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"40\",\"bottom\":\"0\",\"left\":\"35\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"5e8131c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"73bd3d8\"}],\"link_color\":\"#192BC2\",\"__globals__\":{\"link_hover_color\":\"globals\\\/colors?id=c3226ac\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\" semi-bold\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"b01ea17\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Une matrice d'escalade document\\u00e9e doit d\\u00e9finir les d\\u00e9clencheurs, les objectifs, les responsabilit\\u00e9s de communication et les crit\\u00e8res d'incident majeur. Sans elle, les d\\u00e9cisions d'escalade sont subjectives et les d\\u00e9lais de r\\u00e9solution deviennent impr\\u00e9visibles. \\n\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.5,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"60\",\"bottom\":\"0\",\"left\":\"34\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"5e8131c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"73bd3d8\"}],\"link_color\":\"#192BC2\",\"__globals__\":{\"link_hover_color\":\"globals\\\/colors?id=c3226ac\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\" semi-bold\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true},{\"id\":\"7fab706\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c050887\"}],\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"background_background\":\"classic\",\"background_image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Initial-Diagnosis-and-Escalation.jpg\",\"id\":84123,\"size\":\"\",\"alt\":\"Initial Diagnosis and Escalation\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_xpos\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"background_xpos_tablet\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"background_xpos_mobile\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"width\":{\"unit\":\"%\",\"size\":48},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#3BB0BE\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"d1a28bf\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Initial-Diagnosis-and-Escalation.jpg\",\"id\":84123,\"size\":\"\",\"alt\":\"incident management ITSM initial diagnosis and escalation showing issue analysis and support team routing\",\"source\":\"library\"},\"width\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"height\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"height_tablet\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"height_mobile\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"object-fit\":\"cover\",\"image_border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"fb96cda\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"hide_desktop\":\"hidden-desktop\",\"hide_tablet\":\"hidden-tablet\",\"caption\":\"\"},\"elements\":[],\"widgetType\":\"image\"}],\"isInner\":true}],\"isInner\":true},{\"id\":\"dd58f62\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_direction\":\"row\",\"flex_gap\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"40\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"35\",\"right\":\"35\",\"bottom\":\"35\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"02109d7\"}],\"background_background\":\"classic\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#B6B6B6\",\"border_radius\":{\"unit\":\"px\",\"top\":\"25\",\"right\":\"25\",\"bottom\":\"25\",\"left\":\"25\",\"isLinked\":true},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"30\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"flex_justify_content\":\"space-between\",\"box_shadow_box_shadow_type\":\"yes\",\"box_shadow_box_shadow\":{\"horizontal\":0,\"vertical\":6,\"blur\":33,\"spread\":0,\"color\":\"rgba(57.999999999999986, 180.0000000000002, 194, 0.3)\"},\"z_index\":9,\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]}},\"elements\":[{\"id\":\"19f7eef\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c050887\"}],\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"9\",\"left\":\"0\",\"isLinked\":false},\"background_background\":\"classic\",\"background_image\":{\"url\":\"\",\"id\":\"\",\"size\":\"\",\"alt\":\"Integration & Automation\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_xpos\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"background_xpos_tablet\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"background_xpos_mobile\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"width\":{\"unit\":\"%\",\"size\":52},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"background_color\":\"#FFFFFF\",\"flex_gap_mobile\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"6f21b06\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/CMDB-visibility-for-impact-and-recurring-patterns.svg\",\"id\":82784,\"size\":\"\",\"alt\":\"CMDB visibility for impact and recurring patterns\",\"source\":\"library\"},\"title_text\":\"Investigation et Diagnostic\",\"description_text\":\"\",\"position\":\"left\",\"content_vertical_alignment\":\"middle\",\"title_bottom_space\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"image_size\":{\"unit\":\"%\",\"size\":16,\"sizes\":[]},\"title_typography_typography\":\"custom\",\"title_typography_font_family\":\"Outfit\",\"title_typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"title_typography_font_weight\":\"600\",\"title_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"title_color\":\"#000000\",\"hover_title_color\":\"#000000\",\"description_typography_typography\":\"custom\",\"description_typography_font_family\":\"Outfit\",\"description_typography_font_size\":{\"unit\":\"px\",\"size\":24,\"sizes\":[]},\"description_typography_font_weight\":\"400\",\"description_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"1e85046\"}],\"image_size_mobile\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"image_border_radius_mobile\":{\"unit\":\"px\",\"size\":10,\"sizes\":[]},\"title_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"description_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"image_space_tablet\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"image_space_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"title_bottom_space_mobile\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"image_size_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"text_align_mobile\":\"center\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"35\",\"isLinked\":false},\"image_space\":{\"unit\":\"px\",\"size\":17,\"sizes\":[]},\"_css_classes\":\"box-h\"},\"elements\":[],\"widgetType\":\"image-box\"},{\"id\":\"7784b9b\",\"elType\":\"widget\",\"settings\":{\"text\":\"S\\u00e9parateur\",\"color\":\"#3BB0BE\",\"gap\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"5\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"4de5674\"}],\"gap_mobile\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"divider\"},{\"id\":\"a60e10c\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>L'\\u00e9quipe assign\\u00e9e m\\u00e8ne l'enqu\\u00eate, en consultant la <strong><a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/haloitsm-cmdb\\\/\\\">CMDB<\\\/a> <\\\/strong>pour cartographier les d\\u00e9pendances de service et en examinant les enregistrements de changements r\\u00e9cents qui pourraient avoir introduit le probl\\u00e8me. Un acc\\u00e8s structur\\u00e9 \\u00e0 des donn\\u00e9es de configuration pr\\u00e9cises fait une diff\\u00e9rence mesurable dans la dur\\u00e9e de cette \\u00e9tape. <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.5,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"50\",\"bottom\":\"0\",\"left\":\"35\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"5e8131c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"73bd3d8\"}],\"link_color\":\"#192BC2\",\"__globals__\":{\"link_hover_color\":\"globals\\\/colors?id=c3226ac\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\"box-link\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true},{\"id\":\"4965bbf\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c050887\"}],\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"background_background\":\"classic\",\"background_image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Investigation-and-Diagnosis.jpg\",\"id\":84122,\"size\":\"\",\"alt\":\"Investigation and Diagnosis\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_xpos\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"background_xpos_tablet\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"background_xpos_mobile\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"width\":{\"unit\":\"%\",\"size\":48},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#3BB0BE\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"5d56da2\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Investigation-and-Diagnosis.jpg\",\"id\":84122,\"size\":\"\",\"alt\":\"incident management ITSM investigation and diagnosis showing root cause analysis and troubleshooting process\",\"source\":\"library\"},\"width\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"height\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"height_tablet\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"height_mobile\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"object-fit\":\"cover\",\"image_border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"fb96cda\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"hide_desktop\":\"hidden-desktop\",\"hide_tablet\":\"hidden-tablet\",\"caption\":\"\"},\"elements\":[],\"widgetType\":\"image\"}],\"isInner\":true}],\"isInner\":true},{\"id\":\"070f467\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_direction\":\"row\",\"flex_gap\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"40\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"35\",\"right\":\"35\",\"bottom\":\"35\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"02109d7\"}],\"background_background\":\"classic\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#B6B6B6\",\"border_radius\":{\"unit\":\"px\",\"top\":\"25\",\"right\":\"25\",\"bottom\":\"25\",\"left\":\"25\",\"isLinked\":true},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"30\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"flex_justify_content\":\"space-between\",\"box_shadow_box_shadow_type\":\"yes\",\"box_shadow_box_shadow\":{\"horizontal\":0,\"vertical\":6,\"blur\":33,\"spread\":0,\"color\":\"rgba(57.999999999999986, 180.0000000000002, 194, 0.3)\"},\"z_index\":9,\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]}},\"elements\":[{\"id\":\"26511f2\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c050887\"}],\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"9\",\"left\":\"0\",\"isLinked\":false},\"background_background\":\"classic\",\"background_image\":{\"url\":\"\",\"id\":\"\",\"size\":\"\",\"alt\":\"Integration & Automation\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_xpos\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"background_xpos_tablet\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"background_xpos_mobile\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"width\":{\"unit\":\"%\",\"size\":52},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"background_color\":\"#FFFFFF\",\"flex_gap_mobile\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"afeea31\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Microsoft-Teams-integration-to-keep-users-and-agents-in-flow.svg\",\"id\":82785,\"size\":\"\",\"alt\":\"Microsoft Teams integration to keep users and agents in flow\",\"source\":\"library\"},\"title_text\":\"R\\u00e9solution et R\\u00e9cup\\u00e9ration\",\"description_text\":\"\",\"position\":\"left\",\"content_vertical_alignment\":\"middle\",\"title_bottom_space\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"image_size\":{\"unit\":\"%\",\"size\":16,\"sizes\":[]},\"title_typography_typography\":\"custom\",\"title_typography_font_family\":\"Outfit\",\"title_typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"title_typography_font_weight\":\"600\",\"title_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"title_color\":\"#000000\",\"hover_title_color\":\"#000000\",\"description_typography_typography\":\"custom\",\"description_typography_font_family\":\"Outfit\",\"description_typography_font_size\":{\"unit\":\"px\",\"size\":24,\"sizes\":[]},\"description_typography_font_weight\":\"400\",\"description_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"1e85046\"}],\"image_size_mobile\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"image_border_radius_mobile\":{\"unit\":\"px\",\"size\":10,\"sizes\":[]},\"title_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"description_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"image_space_tablet\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"image_space_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"title_bottom_space_mobile\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"image_size_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"text_align_mobile\":\"center\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"35\",\"isLinked\":false},\"image_space\":{\"unit\":\"px\",\"size\":17,\"sizes\":[]},\"_css_classes\":\"box-h\"},\"elements\":[],\"widgetType\":\"image-box\"},{\"id\":\"90e90e3\",\"elType\":\"widget\",\"settings\":{\"text\":\"S\\u00e9parateur\",\"color\":\"#3BB0BE\",\"gap\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"5\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"4de5674\"}],\"gap_mobile\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"divider\"},{\"id\":\"8561ecf\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>La correction est appliqu\\u00e9e et l'utilisateur confirme que le service normal a repris. Si la r\\u00e9solution n\\u00e9cessite un changement de configuration, celui-ci doit passer par la <a href=\\\"\\\/change-management-in-itsm\\\/\\\">gestion des changements<\\\/a> \\u2014 m\\u00eame en mode d'urgence \\u2014 pour \\u00e9viter d'introduire de nouveaux incidents. <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.5,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"50\",\"bottom\":\"0\",\"left\":\"35\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"5e8131c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"73bd3d8\"}],\"link_color\":\"#192BC2\",\"__globals__\":{\"link_hover_color\":\"globals\\\/colors?id=c3226ac\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\"box-link\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true},{\"id\":\"5895db4\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c050887\"}],\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"background_background\":\"classic\",\"background_image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Resolution-and-Recovery.jpg\",\"id\":84125,\"size\":\"\",\"alt\":\"Resolution and Recovery\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_xpos\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"background_xpos_tablet\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"background_xpos_mobile\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"width\":{\"unit\":\"%\",\"size\":48},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#3BB0BE\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"4a6b84f\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Resolution-and-Recovery.jpg\",\"id\":84125,\"size\":\"\",\"alt\":\"ITSM incident resolution process with service recovery and system restoration\",\"source\":\"library\"},\"width\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"height\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"height_tablet\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"height_mobile\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"object-fit\":\"cover\",\"image_border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"fb96cda\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"hide_desktop\":\"hidden-desktop\",\"hide_tablet\":\"hidden-tablet\",\"caption\":\"\"},\"elements\":[],\"widgetType\":\"image\"}],\"isInner\":true}],\"isInner\":true},{\"id\":\"2e7e318\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_direction\":\"row\",\"flex_gap\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"35\",\"right\":\"35\",\"bottom\":\"35\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"02109d7\"}],\"background_background\":\"classic\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#B6B6B6\",\"border_radius\":{\"unit\":\"px\",\"top\":\"25\",\"right\":\"25\",\"bottom\":\"25\",\"left\":\"25\",\"isLinked\":true},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"30\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"flex_justify_content\":\"space-between\",\"box_shadow_box_shadow_type\":\"yes\",\"box_shadow_box_shadow\":{\"horizontal\":0,\"vertical\":6,\"blur\":33,\"spread\":0,\"color\":\"rgba(57.999999999999986, 180.0000000000002, 194, 0.3)\"},\"z_index\":9,\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]}},\"elements\":[{\"id\":\"7f7e4ab\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c050887\"}],\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"9\",\"left\":\"0\",\"isLinked\":false},\"background_background\":\"classic\",\"background_image\":{\"url\":\"\",\"id\":\"\",\"size\":\"\",\"alt\":\"Integration & Automation\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_xpos\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"background_xpos_tablet\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"background_xpos_mobile\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"width\":{\"unit\":\"%\",\"size\":52},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"background_color\":\"#FFFFFF\",\"flex_gap_mobile\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"8c70498\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Closure-and-Documentation-svg.svg\",\"id\":84126,\"size\":\"\",\"alt\":\"Closure and Documentation svg\",\"source\":\"library\"},\"title_text\":\"Cl\\u00f4ture et Documentation\",\"description_text\":\"\",\"position\":\"left\",\"content_vertical_alignment\":\"middle\",\"title_bottom_space\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"image_size\":{\"unit\":\"%\",\"size\":16,\"sizes\":[]},\"title_typography_typography\":\"custom\",\"title_typography_font_family\":\"Outfit\",\"title_typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"title_typography_font_weight\":\"600\",\"title_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"title_color\":\"#000000\",\"hover_title_color\":\"#000000\",\"description_typography_typography\":\"custom\",\"description_typography_font_family\":\"Outfit\",\"description_typography_font_size\":{\"unit\":\"px\",\"size\":24,\"sizes\":[]},\"description_typography_font_weight\":\"400\",\"description_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"1e85046\"}],\"image_size_mobile\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"image_border_radius_mobile\":{\"unit\":\"px\",\"size\":10,\"sizes\":[]},\"title_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"description_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"image_space_tablet\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"image_space_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"title_bottom_space_mobile\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"image_size_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"text_align_mobile\":\"center\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"35\",\"isLinked\":false},\"image_space\":{\"unit\":\"px\",\"size\":17,\"sizes\":[]},\"_css_classes\":\"box-h\"},\"elements\":[],\"widgetType\":\"image-box\"},{\"id\":\"a7169e9\",\"elType\":\"widget\",\"settings\":{\"text\":\"S\\u00e9parateur\",\"color\":\"#3BB0BE\",\"gap\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"5\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"4de5674\"}],\"gap_mobile\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"divider\"},{\"id\":\"4e96997\",\"elType\":\"widget\",\"settings\":{\"editor\":\"L'incident est formellement clos avec un enregistrement complet : \\u00e9tapes de r\\u00e9solution, heure de cl\\u00f4ture, confirmation de l'utilisateur. Pour les incidents r\\u00e9currents ou \\u00e0 fort impact, un enregistrement de Probl\\u00e8me doit \\u00eatre ouvert automatiquement pour d\\u00e9clencher l'enqu\\u00eate sur la cause premi\\u00e8re. \",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.5,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"50\",\"bottom\":\"0\",\"left\":\"35\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"5e8131c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"73bd3d8\"}],\"link_color\":\"#192BC2\",\"__globals__\":{\"link_hover_color\":\"globals\\\/colors?id=c3226ac\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\"box-link\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"d20f3aa\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Chaque r\\u00e9solution bien document\\u00e9e est une ressource future permettant de gagner du temps pour votre centre de services.\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.5,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"60\",\"bottom\":\"0\",\"left\":\"34\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"5e8131c\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"73bd3d8\"}],\"link_color\":\"#192BC2\",\"__globals__\":{\"link_hover_color\":\"globals\\\/colors?id=c3226ac\"},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\" semi-bold\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true},{\"id\":\"3f838b1\",\"elType\":\"container\",\"settings\":{\"content_width\":\"full\",\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":true,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c050887\"}],\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":true},\"background_background\":\"classic\",\"background_image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Closure-and-Documentation.webp\",\"id\":84120,\"size\":\"\",\"alt\":\"Closure and Documentation\",\"source\":\"library\"},\"background_position\":\"center center\",\"background_xpos\":{\"unit\":\"%\",\"size\":30,\"sizes\":[]},\"background_xpos_tablet\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"background_xpos_mobile\":{\"unit\":\"%\",\"size\":0,\"sizes\":[]},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"width\":{\"unit\":\"%\",\"size\":48},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"background_repeat\":\"no-repeat\",\"background_size\":\"cover\",\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#3BB0BE\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"a97cff8\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Closure-and-Documentation.webp\",\"id\":84120,\"size\":\"\",\"alt\":\"ITSM incident closure process with documentation and knowledge base update\",\"source\":\"library\"},\"width\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"height\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"height_tablet\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"height_mobile\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"object-fit\":\"cover\",\"image_border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"fb96cda\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"hide_desktop\":\"hidden-desktop\",\"hide_tablet\":\"hidden-tablet\",\"caption\":\"\"},\"elements\":[],\"widgetType\":\"image\"}],\"isInner\":true}],\"isInner\":true}],\"isInner\":false},{\"id\":\"b749021\",\"elType\":\"container\",\"settings\":{\"flex_direction\":\"column\",\"background_background\":\"classic\",\"background_color\":\"#F8FBFD\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"0f9525c\"}],\"boxed_width\":{\"unit\":\"px\",\"size\":1240,\"sizes\":[]},\"padding\":{\"unit\":\"px\",\"top\":\"70\",\"right\":\"0\",\"bottom\":\"80\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"50\",\"right\":\"0\",\"bottom\":\"60\",\"left\":\"0\",\"isLinked\":false},\"css_classes\":\"glance\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"flex_gap\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0}},\"elements\":[{\"id\":\"72a2687\",\"elType\":\"container\",\"settings\":{\"flex_direction\":\"column\",\"content_width\":\"full\",\"width\":{\"unit\":\"%\",\"size\":100},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"bdd14d6\"}],\"width_tablet\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"width_mobile\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"20\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"flex_gap\":{\"column\":\"15\",\"row\":\"15\",\"isLinked\":true,\"unit\":\"px\",\"size\":15},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"ac74a62\",\"elType\":\"widget\",\"settings\":{\"title\":\"Les KPI qui d\\u00e9finissent <strong>la performance de la gestion des incidents<\\\/strong> \",\"title_color\":\"#002525\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":42,\"sizes\":[]},\"typography_font_weight\":\"300\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9a228be\"}],\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":30,\"sizes\":[]},\"align_mobile\":\"center\",\"align\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"59c1993\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"ac4b786\"}],\"_css_classes\":\"semi-bold\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"31ee0a1\",\"elType\":\"widget\",\"settings\":{\"width\":{\"unit\":\"px\",\"size\":72,\"sizes\":[]},\"width_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"width_mobile\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"align\":\"center\",\"text\":\"S\\u00e9parateur\",\"color\":\"#FFF06D\",\"weight\":{\"unit\":\"px\",\"size\":4,\"sizes\":[]},\"gap\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"3226fc6\"}],\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"divider\"},{\"id\":\"9f4342c\",\"elType\":\"widget\",\"settings\":{\"html\":\"<table class=\\\"comparison-table\\\">\\r\\n  <thead>\\r\\n    <tr>\\r\\n      <th>KPI<\\\/th>\\r\\n      <th>Mesure<\\\/th>\\r\\n      <th>Cible<\\\/th>\\r\\n    <\\\/tr>\\r\\n  <\\\/thead>\\r\\n  <tbody>\\r\\n\\r\\n    <tr>\\r\\n      <td><strong>MTTR<\\\/strong><\\\/td>\\r\\n      <td>Temps moyen entre la d\\u00e9tection et la r\\u00e9solution<\\\/td>\\r\\n      <td>&lt;4h (P1), &lt;8h (P2)<\\\/td>\\r\\n    <\\\/tr>\\r\\n\\r\\n    <tr>\\r\\n      <td><strong>MTTD<\\\/strong><\\\/td>\\r\\n      <td>Temps moyen entre l'occurrence et la d\\u00e9tection<\\\/td>\\r\\n      <td>Le plus bas possible<\\\/td>\\r\\n    <\\\/tr>\\r\\n\\r\\n    <tr>\\r\\n      <td><strong>Taux de FCR<\\\/strong><\\\/td>\\r\\n      <td>% d'incidents r\\u00e9solus par le niveau 1 sans escalade<\\\/td>\\r\\n      <td>70\\u201380 %<\\\/td>\\r\\n    <\\\/tr>\\r\\n\\r\\n    <tr>\\r\\n      <td><strong>Conformit\\u00e9 SLA<\\\/strong><\\\/td>\\r\\n      <td>% d'incidents r\\u00e9solus dans le cadre du SLA contractuel<\\\/td>\\r\\n      <td>&gt;90 %<\\\/td>\\r\\n    <\\\/tr>\\r\\n\\r\\n    <tr>\\r\\n      <td><strong>Taux de r\\u00e9currence<\\\/strong><\\\/td>\\r\\n      <td>% d'incidents clos rouverts dans les 30 jours<\\\/td>\\r\\n      <td>&lt;10 %<\\\/td>\\r\\n    <\\\/tr>\\r\\n\\r\\n  <\\\/tbody>\\r\\n<\\\/table>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c979a34\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_margin\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_css_classes\":\"migrate-table incident-table\",\"_background_background\":\"classic\"},\"elements\":[],\"widgetType\":\"html\"}],\"isInner\":true}],\"isInner\":false},{\"id\":\"4cc9787\",\"elType\":\"container\",\"settings\":{\"flex_direction\":\"column\",\"background_background\":\"classic\",\"background_color\":\"#FFFFFF\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"0f9525c\"}],\"boxed_width\":{\"unit\":\"px\",\"size\":1240,\"sizes\":[]},\"padding\":{\"unit\":\"px\",\"top\":\"70\",\"right\":\"0\",\"bottom\":\"80\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"50\",\"right\":\"0\",\"bottom\":\"60\",\"left\":\"0\",\"isLinked\":false},\"css_classes\":\"glance\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"flex_gap\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0}},\"elements\":[{\"id\":\"8dc6875\",\"elType\":\"container\",\"settings\":{\"flex_direction\":\"column\",\"content_width\":\"full\",\"width\":{\"unit\":\"%\",\"size\":100},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"bdd14d6\"}],\"width_tablet\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"width_mobile\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"20\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false},\"_flex_size\":\"none\",\"_element_width\":\"initial\",\"flex_gap\":{\"column\":\"15\",\"row\":\"15\",\"isLinked\":true,\"unit\":\"px\",\"size\":15},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"0ff10b9\",\"elType\":\"widget\",\"settings\":{\"title\":\"Comment SMC Consulting structure <strong>Votre<br> gestion des incidents<\\\/strong> \",\"title_color\":\"#002525\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":42,\"sizes\":[]},\"typography_font_weight\":\"300\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9a228be\"}],\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":30,\"sizes\":[]},\"align_mobile\":\"center\",\"align\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"59c1993\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"ac4b786\"}]},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"6ccdb5a\",\"elType\":\"widget\",\"settings\":{\"width\":{\"unit\":\"px\",\"size\":72,\"sizes\":[]},\"width_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"width_mobile\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"align\":\"center\",\"text\":\"S\\u00e9parateur\",\"color\":\"#FFF06D\",\"weight\":{\"unit\":\"px\",\"size\":4,\"sizes\":[]},\"gap\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"3226fc6\"}],\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"divider\"},{\"id\":\"ac68bd8\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Le d\\u00e9ploiement d\\u2019un outil ITSM n\\u2019est pas la m\\u00eame chose que l\\u2019impl\\u00e9mentation d\\u2019un processus. Cette distinction est importante, et c\\u2019est l\\u00e0 que la plupart des impl\\u00e9mentations \\u00e9chouent. \\n\\u2028\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"-5\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"6e195b4\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"ecaef8e\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"align\":\"center\",\"link_color\":\"#192BC2\",\"link_hover_color\":\"#4399A9\",\"_css_classes\":\"link-border\",\"_element_width\":\"initial\",\"_element_custom_width\":{\"unit\":\"%\",\"size\":72,\"sizes\":[]},\"_element_custom_width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"_flex_align_self\":\"center\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"eee94d7\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Lorsque nous intervenons sur la gestion des incidents, nous commen\\u00e7ons par les lacunes du processus : responsabilit\\u00e9s non d\\u00e9finies, chemins d\\u2019escalade manquants, incoh\\u00e9rences de classification, m\\u00e9triques non suivies. La configuration de l\\u2019outil vient en second lieu. Voici ce que couvre notre intervention :  <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"6e195b4\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"ecaef8e\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"align\":\"center\",\"link_color\":\"#192BC2\",\"link_hover_color\":\"#4399A9\",\"_css_classes\":\"link-border\",\"_element_width\":\"initial\",\"_element_custom_width\":{\"unit\":\"%\",\"size\":75,\"sizes\":[]},\"_element_custom_width_mobile\":{\"unit\":\"%\",\"size\":200,\"sizes\":[]},\"_flex_align_self\":\"center\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"89812dc\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":false,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"content_width\":\"full\",\"container_type\":\"grid\",\"grid_columns_grid\":{\"unit\":\"fr\",\"size\":2,\"sizes\":[]},\"grid_gaps\":{\"column\":\"20\",\"row\":\"70\",\"isLinked\":false,\"unit\":\"px\"},\"presetTitle\":\"Grid\",\"presetIcon\":\"eicon-container-grid\",\"grid_rows_grid\":{\"unit\":\"fr\",\"size\":1,\"sizes\":[]},\"grid_gaps_mobile\":{\"column\":\"20\",\"row\":\"20\",\"isLinked\":true,\"unit\":\"px\"}},\"elements\":[{\"id\":\"0c4bf77\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"25\",\"row\":\"25\",\"isLinked\":true,\"unit\":\"px\",\"size\":25},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"02109d7\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"40\",\"right\":\"55\",\"bottom\":\"35\",\"left\":\"30\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"content_width\":\"full\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"flex_direction\":\"column\",\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"background_background\":\"classic\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#B6B6B6\",\"border_radius\":{\"unit\":\"px\",\"top\":\"25\",\"right\":\"25\",\"bottom\":\"25\",\"left\":\"25\",\"isLinked\":true},\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"box_shadow_box_shadow_type\":\"yes\",\"box_shadow_box_shadow\":{\"horizontal\":0,\"vertical\":6,\"blur\":33,\"spread\":0,\"color\":\"rgba(57.999999999999986, 180.0000000000002, 194, 0.3)\"},\"z_index\":9},\"elements\":[{\"id\":\"7c13d35\",\"elType\":\"widget\",\"settings\":{\"selected_icon\":{\"value\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Process-design.svg\",\"id\":84164},\"library\":\"svg\"},\"title_text\":\"Conception de processus\",\"description_text\":\"\",\"position\":\"inline-start\",\"content_vertical_alignment\":\"middle\",\"icon_size\":{\"unit\":\"px\",\"size\":80,\"sizes\":[]},\"icon_size_mobile\":{\"unit\":\"px\",\"size\":60,\"sizes\":[]},\"title_typography_typography\":\"custom\",\"title_typography_font_family\":\"Outfit\",\"title_typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"title_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"title_typography_font_weight\":\"500\",\"title_typography_line_height\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"title_color\":\"#0F1729\",\"hover_title_color\":\"#0F1729\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"f8864f6\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"icon-box\"},{\"id\":\"4bc2e35\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Nous concevons votre taxonomie de classification, votre matrice de priorit\\u00e9s, votre cadre SLA, votre matrice d'escalade et vos proc\\u00e9dures de cl\\u00f4ture \\u2014 adapt\\u00e9s \\u00e0 votre catalogue de services r\\u00e9el, \\u00e0 votre structure d'\\u00e9quipe et \\u00e0 vos contraintes m\\u00e9tier. Pas une copie d'un mod\\u00e8le ITIL. Un processus que vos \\u00e9quipes suivront parce qu'il refl\\u00e8te le fonctionnement r\\u00e9el de votre entreprise.  <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#566376\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"6e195b4\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"ecaef8e\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"align\":\"start\",\"link_color\":\"#192BC2\",\"link_hover_color\":\"#566376\",\"_css_classes\":\"link-border\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true},{\"id\":\"7e4a23e\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"25\",\"row\":\"25\",\"isLinked\":true,\"unit\":\"px\",\"size\":25},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"02109d7\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"40\",\"right\":\"55\",\"bottom\":\"35\",\"left\":\"30\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"content_width\":\"full\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"flex_direction\":\"column\",\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"background_background\":\"classic\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#B6B6B6\",\"border_radius\":{\"unit\":\"px\",\"top\":\"25\",\"right\":\"25\",\"bottom\":\"25\",\"left\":\"25\",\"isLinked\":true},\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"box_shadow_box_shadow_type\":\"yes\",\"box_shadow_box_shadow\":{\"horizontal\":0,\"vertical\":6,\"blur\":33,\"spread\":0,\"color\":\"rgba(57.999999999999986, 180.0000000000002, 194, 0.3)\"},\"z_index\":9},\"elements\":[{\"id\":\"ed9318f\",\"elType\":\"widget\",\"settings\":{\"selected_icon\":{\"value\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Platform-configuration.svg\",\"id\":84163},\"library\":\"svg\"},\"title_text\":\"Configuration de la plateforme\",\"description_text\":\"\",\"position\":\"inline-start\",\"content_vertical_alignment\":\"middle\",\"icon_size\":{\"unit\":\"px\",\"size\":80,\"sizes\":[]},\"icon_size_mobile\":{\"unit\":\"px\",\"size\":60,\"sizes\":[]},\"title_typography_typography\":\"custom\",\"title_typography_font_family\":\"Outfit\",\"title_typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"title_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"title_typography_font_weight\":\"500\",\"title_typography_line_height\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"title_color\":\"#0F1729\",\"hover_title_color\":\"#0F1729\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"f8864f6\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"icon-box\"},{\"id\":\"263a6a8\",\"elType\":\"widget\",\"settings\":{\"editor\":\"Nous mettons en \\u0153uvre le processus dans votre plateforme ITSM \\u2014 flux de travail automatis\\u00e9s, routage des tickets, horloges SLA, d\\u00e9clencheurs d'escalade, tableaux de bord et rapports. En tant que partenaires certifi\\u00e9s de HaloITSM, Freshservice et ServiceNow, nous configurons la plateforme pour qu'elle applique le processus \\u2014 et non l'inverse. \",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#566376\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"6e195b4\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"ecaef8e\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"align\":\"start\",\"link_color\":\"#192BC2\",\"link_hover_color\":\"#566376\",\"_css_classes\":\"link-border\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true}],\"isInner\":true},{\"id\":\"6dc1ea4\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":false,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"content_width\":\"full\",\"container_type\":\"grid\",\"grid_columns_grid\":{\"unit\":\"fr\",\"size\":2,\"sizes\":[]},\"grid_gaps\":{\"column\":\"20\",\"row\":\"70\",\"isLinked\":false,\"unit\":\"px\"},\"presetTitle\":\"Grid\",\"presetIcon\":\"eicon-container-grid\",\"grid_rows_grid\":{\"unit\":\"fr\",\"size\":1,\"sizes\":[]},\"grid_gaps_mobile\":{\"column\":\"20\",\"row\":\"20\",\"isLinked\":true,\"unit\":\"px\"}},\"elements\":[{\"id\":\"b4ee5f3\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"25\",\"row\":\"25\",\"isLinked\":true,\"unit\":\"px\",\"size\":25},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"02109d7\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"40\",\"right\":\"85\",\"bottom\":\"35\",\"left\":\"30\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"content_width\":\"full\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"flex_direction\":\"column\",\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"background_background\":\"classic\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#B6B6B6\",\"border_radius\":{\"unit\":\"px\",\"top\":\"25\",\"right\":\"25\",\"bottom\":\"25\",\"left\":\"25\",\"isLinked\":true},\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"box_shadow_box_shadow_type\":\"yes\",\"box_shadow_box_shadow\":{\"horizontal\":0,\"vertical\":6,\"blur\":33,\"spread\":0,\"color\":\"rgba(57.999999999999986, 180.0000000000002, 194, 0.3)\"},\"z_index\":9},\"elements\":[{\"id\":\"2b419f9\",\"elType\":\"widget\",\"settings\":{\"selected_icon\":{\"value\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Knowledge-base-and-L1-capability.svg\",\"id\":84162},\"library\":\"svg\"},\"title_text\":\"Base de connaissances et capacit\\u00e9 N1\",\"description_text\":\"\",\"position\":\"inline-start\",\"content_vertical_alignment\":\"middle\",\"icon_size\":{\"unit\":\"px\",\"size\":80,\"sizes\":[]},\"icon_size_mobile\":{\"unit\":\"px\",\"size\":60,\"sizes\":[]},\"title_typography_typography\":\"custom\",\"title_typography_font_family\":\"Outfit\",\"title_typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"title_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"title_typography_font_weight\":\"500\",\"title_typography_line_height\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"title_color\":\"#0F1729\",\"hover_title_color\":\"#0F1729\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"f8864f6\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"icon-box\"},{\"id\":\"799f380\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Un processus d'incident structur\\u00e9 sans base de connaissances exploitable est incomplet. Nous documentons les proc\\u00e9dures de r\\u00e9solution pour vos incidents les plus fr\\u00e9quents et d\\u00e9veloppons la capacit\\u00e9 N1 pour les r\\u00e9soudre sans escalade. C'est le levier qui fait passer le taux de r\\u00e9solution au premier contact de 40 % \\u00e0 plus de 70 %.  <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#566376\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"6e195b4\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"ecaef8e\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"align\":\"start\",\"link_color\":\"#192BC2\",\"link_hover_color\":\"#566376\",\"_css_classes\":\"link-border\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true},{\"id\":\"f9e13c6\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"25\",\"row\":\"25\",\"isLinked\":true,\"unit\":\"px\",\"size\":25},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"02109d7\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"40\",\"right\":\"60\",\"bottom\":\"35\",\"left\":\"30\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"content_width\":\"full\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"flex_direction\":\"column\",\"flex_justify_content\":\"space-between\",\"flex_gap_mobile\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":true,\"unit\":\"px\",\"size\":0},\"background_background\":\"classic\",\"background_color\":\"#FFFFFF\",\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_color\":\"#B6B6B6\",\"border_radius\":{\"unit\":\"px\",\"top\":\"25\",\"right\":\"25\",\"bottom\":\"25\",\"left\":\"25\",\"isLinked\":true},\"border_radius_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"box_shadow_box_shadow_type\":\"yes\",\"box_shadow_box_shadow\":{\"horizontal\":0,\"vertical\":6,\"blur\":33,\"spread\":0,\"color\":\"rgba(57.999999999999986, 180.0000000000002, 194, 0.3)\"},\"z_index\":9},\"elements\":[{\"id\":\"635fe5d\",\"elType\":\"widget\",\"settings\":{\"selected_icon\":{\"value\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Reporting-and-continuous-improvement-1.svg\",\"id\":84515},\"library\":\"svg\"},\"title_text\":\"Reporting et am\\u00e9lioration continue\",\"description_text\":\"\",\"position\":\"inline-start\",\"content_vertical_alignment\":\"middle\",\"icon_size\":{\"unit\":\"px\",\"size\":80,\"sizes\":[]},\"icon_size_mobile\":{\"unit\":\"px\",\"size\":60,\"sizes\":[]},\"title_typography_typography\":\"custom\",\"title_typography_font_family\":\"Outfit\",\"title_typography_font_size\":{\"unit\":\"px\",\"size\":34,\"sizes\":[]},\"title_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"title_typography_font_weight\":\"500\",\"title_typography_line_height\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"title_color\":\"#0F1729\",\"hover_title_color\":\"#0F1729\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"f8864f6\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"icon-box\"},{\"id\":\"fd38b1c\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Nous \\u00e9laborons la structure de reporting qui offre une r\\u00e9elle visibilit\\u00e9 \\u00e0 la direction informatique : respect des SLA par priorit\\u00e9, tendances du MTTR, \\u00e9volution du backlog, taux de FCR et sch\\u00e9mas r\\u00e9currents. De plus, nous \\u00e9tablissons le rythme des revues \\u2014 op\\u00e9rationnelles hebdomadaires, de performance mensuelles \\u2014 qui transforme les donn\\u00e9es en d\\u00e9cisions plut\\u00f4t qu\\u2019en diapositives que personne ne lit. <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#566376\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"6e195b4\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"ecaef8e\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"align\":\"start\",\"link_color\":\"#192BC2\",\"link_hover_color\":\"#566376\",\"_css_classes\":\"link-border\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"bc4787e\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Nous avons d\\u00e9ploy\\u00e9 ces solutions pour des entreprises allant de la PME disposant d\\u2019un centre de services de 5 personnes aux grands groupes g\\u00e9rant plus de 10\\u202f000 utilisateurs dans plusieurs pays.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#566376\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"6e195b4\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"ecaef8e\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"align\":\"start\",\"link_color\":\"#192BC2\",\"link_hover_color\":\"#566376\",\"_css_classes\":\"link-border\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true}],\"isInner\":true}],\"isInner\":true},{\"id\":\"601dfb2\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":false,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"40\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"content_width\":\"full\",\"width\":{\"unit\":\"%\",\"size\":59,\"sizes\":[]},\"flex_direction\":\"row\",\"_flex_align_self\":\"center\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]}},\"elements\":[{\"id\":\"cdcabf6\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":false,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"5\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"content_width\":\"full\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]}},\"elements\":[{\"id\":\"9e9b4f5\",\"elType\":\"widget\",\"settings\":{\"rounded\":{\"unit\":\"px\",\"top\":\"60\",\"right\":\"60\",\"bottom\":\"60\",\"left\":\"60\",\"isLinked\":true},\"button_padding\":{\"unit\":\"px\",\"top\":\"18\",\"right\":\"50\",\"bottom\":\"18\",\"left\":\"50\",\"isLinked\":false},\"button_padding_mobile\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"55\",\"bottom\":\"15\",\"left\":\"55\",\"isLinked\":false},\"button_border_border\":\"solid\",\"button_border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"button_typography_typography\":\"custom\",\"button_typography_font_family\":\"Outfit\",\"button_typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"button_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":15,\"sizes\":[]},\"button_typography_font_weight\":\"600\",\"button_typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"icon_gap\":{\"unit\":\"px\",\"size\":15,\"sizes\":[]},\"multisource_posts_include_date_meta_format\":\"Ymd\",\"multisource_posts_maxitems\":10,\"multisource_items\":[{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery1.jpg\"},\"_id\":\"8d2e965\"},{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery2.jpg\"},\"_id\":\"31699c6\"},{\"item_type\":\"youtube\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery3.jpg\"},\"url_youtube\":\"qrO4YZeyl0I\",\"_id\":\"d07e51c\"},{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery5.jpg\"},\"_id\":\"49e8681\"},{\"item_type\":\"vimeo\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery4.jpg\"},\"vimeo_id\":\"581014653\",\"_id\":\"52d55b1\"},{\"item_type\":\"html5\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery6.jpg\"},\"url_html5\":\"http:\\\/\\\/commondatastorage.googleapis.com\\\/gtv-videos-bucket\\\/sample\\\/BigBuckBunny.mp4\",\"_id\":\"fbab86f\"},{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery1.jpg\"},\"_id\":\"17dab83\"}],\"multisource_instagram\":\"@gianlucavacchi\",\"multisource_instagram_num_items\":12,\"uc_items\":[{\"title\":\"D\\u00e9couvrez notre conseil en ITSM\",\"link\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/gestion-des-services-informatiques\\\/\"},\"icon_html\":\"<i class='fas fa-star'><\\\/i>\",\"_generated_id\":\"0v7hf\",\"item_repeater_class\":\"elementor-repeater-item-0v7hf\",\"_id\":\"691faae\",\"txt_color\":\"#FFFFFF\",\"txt_hvr_clr\":\"#4399A9\",\"bg_color\":\"#4399A9\",\"bg_hover_clr\":\"#FFFFFF\",\"border_color\":\"#4399A9\",\"brdr_hvr_clr\":\"#4399A9\"}],\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"6a431dc\"}],\"align_mobile\":\"center\",\"button_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"grid_columns\":1,\"__globals__\":{\"button_bg_color\":\"\",\"button_bg_color_hover\":\"\",\"button_text_color_hover\":\"globals\\\/colors?id=a2e875e\"},\"grid_columns_mobile\":1,\"button_bg_color\":\"#4399A9\",\"button_text_color_hover\":\"#FFFFFF\",\"button_bg_color_hover\":\"#192BC2\",\"button_text_color\":\"#FFFFFF\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_flex_align_self\":\"flex-end\",\"_flex_align_self_mobile\":\"center\"},\"elements\":[],\"widgetType\":\"ucaddon_blox_btn_group\"}],\"isInner\":true},{\"id\":\"4f3a6ef\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":false,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"5\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"content_width\":\"full\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]}},\"elements\":[{\"id\":\"24d4a6d\",\"elType\":\"widget\",\"settings\":{\"rounded\":{\"unit\":\"px\",\"top\":\"60\",\"right\":\"60\",\"bottom\":\"60\",\"left\":\"60\",\"isLinked\":true},\"button_padding\":{\"unit\":\"px\",\"top\":\"18\",\"right\":\"30\",\"bottom\":\"18\",\"left\":\"30\",\"isLinked\":false},\"button_padding_mobile\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"40\",\"bottom\":\"15\",\"left\":\"40\",\"isLinked\":false},\"button_border_border\":\"solid\",\"button_border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"button_typography_typography\":\"custom\",\"button_typography_font_family\":\"Outfit\",\"button_typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"button_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":15,\"sizes\":[]},\"button_typography_font_weight\":\"600\",\"button_typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"icon_gap\":{\"unit\":\"px\",\"size\":15,\"sizes\":[]},\"multisource_posts_include_date_meta_format\":\"Ymd\",\"multisource_posts_maxitems\":10,\"multisource_items\":[{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery1.jpg\"},\"_id\":\"8d2e965\"},{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery2.jpg\"},\"_id\":\"31699c6\"},{\"item_type\":\"youtube\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery3.jpg\"},\"url_youtube\":\"qrO4YZeyl0I\",\"_id\":\"d07e51c\"},{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery5.jpg\"},\"_id\":\"49e8681\"},{\"item_type\":\"vimeo\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery4.jpg\"},\"vimeo_id\":\"581014653\",\"_id\":\"52d55b1\"},{\"item_type\":\"html5\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery6.jpg\"},\"url_html5\":\"http:\\\/\\\/commondatastorage.googleapis.com\\\/gtv-videos-bucket\\\/sample\\\/BigBuckBunny.mp4\",\"_id\":\"fbab86f\"},{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery1.jpg\"},\"_id\":\"17dab83\"}],\"multisource_instagram\":\"@gianlucavacchi\",\"multisource_instagram_num_items\":12,\"uc_items\":[{\"title\":\"Parlez \\u00e0 nos consultants ITSM\",\"link\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/contactez-nous\\\/\"},\"icon_html\":\"<i class='fas fa-star'><\\\/i>\",\"_generated_id\":\"0v7hf\",\"item_repeater_class\":\"elementor-repeater-item-0v7hf\",\"_id\":\"691faae\",\"txt_color\":\"#4399A9\",\"txt_hvr_clr\":\"#FFFFFF\",\"bg_color\":\"#FFFFFF\",\"bg_hover_clr\":\"#4399A9\",\"border_color\":\"#4399A9\",\"brdr_hvr_clr\":\"#4399A9\"}],\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"6a431dc\"}],\"align_mobile\":\"center\",\"button_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"grid_columns\":1,\"__globals__\":{\"button_bg_color\":\"\",\"button_bg_color_hover\":\"\",\"button_text_color_hover\":\"globals\\\/colors?id=a2e875e\"},\"grid_columns_mobile\":1,\"button_bg_color\":\"#4399A9\",\"button_text_color_hover\":\"#FFFFFF\",\"button_bg_color_hover\":\"#192BC2\",\"button_text_color\":\"#FFFFFF\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_flex_align_self\":\"flex-start\",\"_flex_align_self_mobile\":\"center\"},\"elements\":[],\"widgetType\":\"ucaddon_blox_btn_group\"}],\"isInner\":true}],\"isInner\":true}],\"isInner\":false},{\"id\":\"5db3512\",\"elType\":\"container\",\"settings\":{\"flex_direction\":\"column\",\"boxed_width\":{\"unit\":\"px\",\"size\":1240,\"sizes\":[]},\"flex_gap\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":false,\"unit\":\"px\",\"size\":0},\"background_background\":\"classic\",\"background_color\":\"#E5F3FC\",\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"70\",\"right\":\"0\",\"bottom\":\"90\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"7e619ea\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"boxed_width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"45\",\"right\":\"20\",\"bottom\":\"55\",\"left\":\"20\",\"isLinked\":false},\"css_classes\":\"aurion-ai-next-step-01\"},\"elements\":[{\"id\":\"148533d\",\"elType\":\"widget\",\"settings\":{\"title\":\"<strong>Gestion des incidents et IA :<\\\/strong> le nouveau palier de performance\",\"title_color\":\"#002525\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":42,\"sizes\":[]},\"typography_font_weight\":\"300\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.2,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"9a228be\"}],\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":30,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"36097f6\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"ccd2c62\"}],\"align\":\"center\",\"_css_classes\":\"semi-bold\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"571e426\",\"elType\":\"widget\",\"settings\":{\"width\":{\"unit\":\"px\",\"size\":72,\"sizes\":[]},\"width_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"width_mobile\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"align\":\"center\",\"text\":\"S\\u00e9parateur\",\"color\":\"#FFF06D\",\"weight\":{\"unit\":\"px\",\"size\":4,\"sizes\":[]},\"gap\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"3226fc6\"}],\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"divider\"},{\"id\":\"429541f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Les entreprises informatiques les plus avant-gardistes renforcent d\\u00e9sormais leurs processus de gestion des incidents avec l\\u2019IA, non pas pour remplacer le jugement humain, mais pour \\u00e9liminer les frictions qui ralentissent la d\\u00e9tection, la classification et la r\\u00e9solution.<\\\/p>\",\"align\":\"center\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"text_color\":\"#263238\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"c8da1dd\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"32dbbc8\"}],\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_element_width\":\"initial\",\"_element_custom_width\":{\"unit\":\"%\",\"size\":95,\"sizes\":[]},\"_flex_align_self\":\"center\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"21028f9\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_element_custom_width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"323f5c2\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":false,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"35\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"content_width\":\"full\",\"flex_direction\":\"row\",\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]}},\"elements\":[{\"id\":\"f44c038\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":false,\"unit\":\"px\",\"size\":0},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"10\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"content_width\":\"full\",\"width\":{\"unit\":\"%\",\"size\":50,\"sizes\":[]},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"z_index\":1},\"elements\":[{\"id\":\"7ef787b\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Incident-Management-and-AI.jpg\",\"id\":84561,\"size\":\"\",\"alt\":\"incident management ITSM with AI automation showing smart ticket routing and predictive analytics dashboard\",\"source\":\"library\"},\"image_size\":\"full\",\"image_border_radius\":{\"unit\":\"px\",\"top\":\"25\",\"right\":\"25\",\"bottom\":\"25\",\"left\":\"25\",\"isLinked\":true},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dcf7261\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"caption\":\"\"},\"elements\":[],\"widgetType\":\"image\"}],\"isInner\":true},{\"id\":\"0ad155a\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"15\",\"row\":\"15\",\"isLinked\":true,\"unit\":\"px\",\"size\":15},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"25\",\"right\":\"40\",\"bottom\":\"30\",\"left\":\"30\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":false},\"content_width\":\"full\",\"width\":{\"unit\":\"%\",\"size\":50,\"sizes\":[]},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"flex_justify_content\":\"center\",\"background_background\":\"classic\",\"background_color\":\"#FFFFFF\",\"border_border\":\"solid\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"border_radius\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"20\",\"isLinked\":true},\"css_classes\":\"box-border\",\"border_color\":\"#3BB0BE\"},\"elements\":[{\"id\":\"5534448\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>En pratique, l\\u2019IA appliqu\\u00e9e \\u00e0 la gestion des incidents permet :<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"dbb5746\"}],\"text_color\":\"#263238\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":24,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"600\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"typography_line_height_tablet\":{\"unit\":\"px\",\"size\":\"\",\"sizes\":[]},\"typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"align_mobile\":\"center\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"5\",\"right\":\"0\",\"bottom\":\"5\",\"left\":\"0\",\"isLinked\":false},\"align\":\"start\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"b7f4831\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"2595ec8\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_css_classes\":\"box-link\",\"link_color\":\"#192BC2\",\"paragraph_spacing\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"3bca1cc\",\"elType\":\"widget\",\"settings\":{\"icon_list\":[{\"text\":\"La d\\u00e9tection automatis\\u00e9e des incidents \\u00e0 partir des flux de surveillance avant que les utilisateurs ne signalent un impact\",\"selected_icon\":{\"value\":\"fas fa-check-circle\",\"library\":\"fa-solid\"},\"_id\":\"2b0a993\"},{\"text\":\"La classification et l\\u2019aiguillage intelligents bas\\u00e9s sur le contenu des tickets \\u2014 \\u00e9liminant les erreurs de cat\\u00e9gorisation manuelle\",\"selected_icon\":{\"value\":\"fas fa-check-circle\",\"library\":\"fa-solid\"},\"_id\":\"43f98e1\"},{\"text\":\"Des suggestions de r\\u00e9solution extraites de la base de connaissances au moment m\\u00eame de la cr\\u00e9ation d\\u2019un ticket\",\"selected_icon\":{\"value\":\"fas fa-check-circle\",\"library\":\"fa-solid\"},\"_id\":\"29b5963\"},{\"text\":\"Une communication utilisateur en temps r\\u00e9el via voix, chat, e-mail ou WhatsApp \\u2014 g\\u00e9r\\u00e9e par un agent IA, et non par une file d\\u2019attente\",\"selected_icon\":{\"value\":\"fas fa-check-circle\",\"library\":\"fa-solid\"},\"_id\":\"a5d2881\"},{\"text\":\"La d\\u00e9tection d\\u2019anomalies identifiant des sch\\u00e9mas d\\u2019incidents inhabituels avant qu\\u2019ils ne s\\u2019aggravent\",\"selected_icon\":{\"value\":\"fas fa-check-circle\",\"library\":\"fa-solid\"},\"_id\":\"765e6ce\"}],\"space_between\":{\"unit\":\"px\",\"size\":15,\"sizes\":[]},\"icon_align\":\"left\",\"icon_size\":{\"unit\":\"px\",\"size\":22,\"sizes\":[]},\"text_indent\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"icon_self_align\":\"left\",\"icon_self_vertical_align\":\"flex-start\",\"icon_vertical_offset\":{\"unit\":\"px\",\"size\":2,\"sizes\":[]},\"text_color\":\"#263238\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"a831859\"}],\"icon_typography_typography\":\"custom\",\"icon_typography_font_family\":\"Outfit\",\"icon_typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"icon_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"icon_typography_font_weight\":\"400\",\"icon_typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"icon_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"space_between_mobile\":{\"unit\":\"px\",\"size\":15,\"sizes\":[]},\"icon_color\":\"#4399A9\",\"_css_classes\":\"box-link Consulting-link\"},\"elements\":[],\"widgetType\":\"icon-list\"}],\"isInner\":true}],\"isInner\":true},{\"id\":\"9e3affd\",\"elType\":\"widget\",\"settings\":{\"editor\":\"SMC Consulting int\\u00e8gre ces capacit\\u00e9s via <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/aurion-ai\\\/\\\"><strong>Aurion AI<\\\/strong><\\\/a>, une plateforme d'IA ind\\u00e9pendante pour les \\u00e9quipes informatiques et de service client, couvrant les interactions vocales, par chat, par e-mail, via WhatsApp, dans les bo\\u00eetes de r\\u00e9ception et les centres d'aide. Pour une vue d'ensemble plus compl\\u00e8te, consultez notre page <a href=\\\"\\\/ai-itsm-halo-itsm\\\/\\\"><strong>IA pour l'ITSM<\\\/strong><\\\/a>IA pour l'ITSM. \",\"align\":\"center\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"text_color\":\"#263238\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"c8da1dd\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"32dbbc8\"}],\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_element_width\":\"initial\",\"_element_custom_width\":{\"unit\":\"%\",\"size\":95,\"sizes\":[]},\"_flex_align_self\":\"center\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"21028f9\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_element_custom_width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"_css_classes\":\"box-link\"},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":false},{\"id\":\"7739df2\",\"elType\":\"container\",\"settings\":{\"flex_direction\":\"column\",\"boxed_width\":{\"unit\":\"px\",\"size\":1240,\"sizes\":[]},\"boxed_width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"flex_gap\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":false,\"unit\":\"px\",\"size\":0},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"90\",\"right\":\"0\",\"bottom\":\"90\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"40\",\"right\":\"20\",\"bottom\":\"50\",\"left\":\"20\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"92eb454\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[{\"id\":\"08a0862\",\"elType\":\"widget\",\"settings\":{\"title\":\"FAQ sur la <strong>gestion des incidents<\\\/strong> \",\"align\":\"center\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":42,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":26,\"sizes\":[]},\"typography_font_weight\":\"300\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"title_color\":\"#002525\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"faf909d\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"8d66211\"}],\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"b3d45d4\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"typography_text_transform\":\"capitalize\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_element_width\":\"initial\",\"_element_custom_width\":{\"unit\":\"%\",\"size\":80,\"sizes\":[]},\"_flex_align_self\":\"center\",\"_element_custom_width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"b09d7bc\",\"elType\":\"widget\",\"settings\":{\"width\":{\"unit\":\"%\",\"size\":7,\"sizes\":[]},\"width_mobile\":{\"unit\":\"%\",\"size\":20,\"sizes\":[]},\"align\":\"center\",\"text\":\"S\\u00e9parateur\",\"color\":\"#FFF06D\",\"weight\":{\"unit\":\"px\",\"size\":4,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"7\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"8b5cc6c\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\"},\"elements\":[],\"widgetType\":\"divider\"},{\"id\":\"47fca13\",\"elType\":\"widget\",\"settings\":{\"tabs\":[{\"tab_title\":\"Quelle est la diff\\u00e9rence entre un incident et un probl\\u00e8me dans l\\u2019ITSM ?\",\"tab_content\":\"<p>Un incident est une interruption de service impr\\u00e9vue dont l\\u2019objectif est le r\\u00e9tablissement, le plus rapidement possible. Un probl\\u00e8me est la cause profonde sous-jacente d\\u2019un ou plusieurs incidents dont l\\u2019objectif est l\\u2019\\u00e9limination permanente. Les deux processus sont distincts mais li\\u00e9s : un incident r\\u00e9current doit d\\u00e9clencher un enregistrement de probl\\u00e8me. Le sch\\u00e9ma d\\u2019\\u00e9chec de SLA le plus courant que nous observons est celui d\\u2019\\u00e9quipes consacrant le temps de r\\u00e9solution d\\u2019incident au diagnostic de la cause profonde. Ce sont deux t\\u00e2ches diff\\u00e9rentes.    <\\\/p>\\n\",\"_id\":\"441e9a3\"},{\"tab_title\":\"Qu'est-ce qu'un incident majeur et comment doit-il \\u00eatre g\\u00e9r\\u00e9 ?\",\"tab_content\":\"<p>Un incident majeur est un incident P1 ou P2 \\u00e0 fort impact n\\u00e9cessitant une r\\u00e9ponse d\\u00e9di\\u00e9e et acc\\u00e9l\\u00e9r\\u00e9e : un responsable d'incident d\\u00e9sign\\u00e9, un rythme de communication structur\\u00e9 aupr\\u00e8s des parties prenantes concern\\u00e9es et une revue post-incident obligatoire apr\\u00e8s r\\u00e9solution. Les entreprises sans proc\\u00e9dure d'incident majeur document\\u00e9e rencontrent syst\\u00e9matiquement des difficult\\u00e9s de coordination sous pression. La proc\\u00e9dure doit exister avant l'incident, pas pendant.  <\\\/p>\\n\",\"_id\":\"b7ca16b\"},{\"tab_title\":\"Comment d\\u00e9finir et attribuer la priorit\\u00e9 d'un incident ?\",\"tab_content\":\"<p>La priorit\\u00e9 est calcul\\u00e9e en combinant l'urgence (d\\u00e9lai de r\\u00e9solution requis) et l'impact (nombre d'utilisateurs ou de processus m\\u00e9tier affect\\u00e9s). Le r\\u00e9sultat correspond \\u00e0 un niveau P1\\u2013P4, chacun assorti d'un SLA d\\u00e9fini. Cette matrice doit \\u00eatre formellement document\\u00e9e et communiqu\\u00e9e \\u00e0 l'ensemble du personnel du service desk. Sans elle, l'attribution de priorit\\u00e9 devient subjective, la performance SLA ing\\u00e9rable et les litiges avec les parties prenantes m\\u00e9tier in\\u00e9vitables.   <\\\/p>\\n\",\"_id\":\"91af29a\"},{\"tab_title\":\"Qu'est-ce que le FCR et pourquoi est-il plus important que la plupart des entreprises ne le r\\u00e9alisent ?\",\"tab_content\":\"<p>La r\\u00e9solution au premier contact (First Contact Resolution) est le pourcentage d'incidents r\\u00e9solus par le niveau 1 sans escalade. C'est l'un des indicateurs les plus directs de la maturit\\u00e9 du service desk et l'un des plus sensibles en termes de co\\u00fbts. Chaque escalade inutile vers le niveau 2 co\\u00fbte 3 \\u00e0 5 fois plus qu'une r\\u00e9solution de niveau 1. Am\\u00e9liorer le FCR de 40 % \\u00e0 70 % a un impact mesurable sur le co\\u00fbt par ticket, le MTTR et la satisfaction utilisateur. Le levier est presque toujours la base de connaissances et l'autorit\\u00e9 de r\\u00e9solution claire accord\\u00e9e aux agents L1.    <\\\/p>\\n\",\"_id\":\"d7fddfe\"},{\"tab_title\":\"Combien de temps faut-il pour mettre en place un processus de gestion des incidents mature ?\",\"tab_content\":\"<p>Une classification de base fonctionnelle, la priorisation, un cadre de SLA et des rapports de base peuvent \\u00eatre op\\u00e9rationnels en 4 \\u00e0 6 semaines. Un processus enti\\u00e8rement mature, avec l'int\\u00e9gration de <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/haloitsm-cmdb\\\/\\\"><strong>CMDB<\\\/strong><\\\/a>, l'escalade automatis\\u00e9e, une base de connaissances structur\\u00e9e et le triage assist\\u00e9 par l'IA, n\\u00e9cessite g\\u00e9n\\u00e9ralement 3 \\u00e0 4 mois. Le calendrier est moins dict\\u00e9 par la configuration technique et davantage par l'alignement des parties prenantes et la documentation des processus.  <\\\/p>\\n\",\"_id\":\"316a814\"},{\"tab_title\":\"Le processus doit-il \\u00eatre diff\\u00e9rent pour les petites et les grandes \\u00e9quipes informatiques ?\",\"tab_content\":\"<p>Absolument. Une \\u00e9quipe informatique de 5 personnes n'a pas besoin d'une matrice d'escalade \\u00e0 4 niveaux. Un centre de services de 100 personnes ne peut pas fonctionner sans. L'une des erreurs les plus courantes que nous constatons est que les entreprises mettent en \\u0153uvre des processus de niveau entreprise pour des \\u00e9quipes qui n'ont pas la capacit\\u00e9 de les maintenir. Nous concevons des processus d'une complexit\\u00e9 appropri\\u00e9e : rigoureux l\\u00e0 o\\u00f9 c'est n\\u00e9cessaire, l\\u00e9gers l\\u00e0 o\\u00f9 \\u00e7a ne l'est pas.    <\\\/p>\\n\",\"_id\":\"b040391\"},{\"tab_title\":\"Quel r\\u00f4le la CMDB joue-t-elle dans la gestion des incidents ?\",\"tab_content\":\"<p>La <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/haloitsm-cmdb\\\/\\\"><strong>CMDB<\\\/strong><\\\/a> fournit la cartographie des actifs informatiques et des d\\u00e9pendances de service dont les ing\\u00e9nieurs ont besoin lors de l\\u2019investigation. Lorsqu\\u2019un service tombe en panne, savoir quels \\u00e9l\\u00e9ments de configuration sont impliqu\\u00e9s et comment ils sont li\\u00e9s les uns aux autres r\\u00e9duit consid\\u00e9rablement le temps de diagnostic. Une CMDB int\\u00e9gr\\u00e9e \\u00e0 votre processus d\\u2019incidents permet aux ing\\u00e9nieurs de consulter les incidents connexes, les changements r\\u00e9cents et les cartes de d\\u00e9pendances directement depuis le ticket. Sans elle, l\\u2019investigation est lente, redondante et fortement d\\u00e9pendante de la m\\u00e9moire institutionnelle.   <\\\/p>\\n\",\"_id\":\"d65322d\"},{\"tab_title\":\"Comment r\\u00e9duire le volume d\\u2019incidents au fil du temps ?\",\"tab_content\":\"<p>La r\\u00e9duction du volume d\\u2019incidents est le r\\u00e9sultat d\\u2019un processus de <a href=\\\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/problemes-itsm\\\/\\\"><strong>gestion des probl\\u00e8mes<\\\/strong><\\\/a> bien rod\\u00e9, et non un objectif direct de la gestion des incidents. Le m\\u00e9canisme est une analyse syst\\u00e9matique des causes profondes des incidents r\\u00e9currents, suivie de correctifs permanents qui r\\u00e9duisent la r\\u00e9currence. De plus, une surveillance proactive qui d\\u00e9tecte et r\\u00e9sout la d\\u00e9gradation avant qu\\u2019elle n\\u2019affecte les utilisateurs r\\u00e9duit le volume signal\\u00e9 \\u00e0 la source. Si votre volume d\\u2019incidents augmente trimestre apr\\u00e8s trimestre, c\\u2019est presque toujours un signe que la gestion des probl\\u00e8mes est absente ou inefficace.   <\\\/p>\\n\",\"_id\":\"bc8da21\"}],\"selected_icon\":{\"value\":\"fas fa-chevron-down\",\"library\":\"fa-solid\"},\"selected_active_icon\":{\"value\":\"fas fa-chevron-up\",\"library\":\"fa-solid\"},\"border_width\":{\"unit\":\"px\",\"size\":0,\"sizes\":[]},\"border_color\":\"#192BC2\",\"title_color\":\"#000000\",\"tab_active_color\":\"#0D0D0D\",\"title_typography_typography\":\"custom\",\"title_typography_font_family\":\"Outfit\",\"title_typography_font_size\":{\"unit\":\"px\",\"size\":26,\"sizes\":[]},\"title_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"title_typography_font_weight\":\"600\",\"title_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"title_padding\":{\"unit\":\"px\",\"top\":\"30\",\"right\":\"10\",\"bottom\":\"30\",\"left\":\"0\",\"isLinked\":false},\"icon_align\":\"right\",\"icon_color\":\"#3645CA\",\"icon_active_color\":\"#3645CA\",\"content_color\":\"#555555\",\"content_typography_typography\":\"custom\",\"content_typography_font_family\":\"Outfit\",\"content_typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"content_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"content_typography_font_weight\":\"400\",\"content_typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"content_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"50\",\"bottom\":\"25\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"7ec14b8\"}],\"title_typography_font_size_tablet\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"content_typography_font_size_tablet\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"title_typography_line_height_mobile\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"title_padding_mobile\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"0\",\"bottom\":\"15\",\"left\":\"0\",\"isLinked\":false},\"content_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"20\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"icon_space_mobile\":{\"unit\":\"px\",\"size\":10,\"sizes\":[]},\"_css_classes\":\"luxembourg-faq-link\",\"title_html_tag\":\"h3\",\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_element_id\":\"luxembourg-our-faq\"},\"elements\":[],\"widgetType\":\"accordion\"}],\"isInner\":false},{\"id\":\"587cc89\",\"elType\":\"container\",\"settings\":{\"flex_direction\":\"column\",\"boxed_width\":{\"unit\":\"px\",\"size\":1240,\"sizes\":[]},\"flex_gap\":{\"column\":\"0\",\"row\":\"0\",\"isLinked\":false,\"unit\":\"px\",\"size\":0},\"background_background\":\"classic\",\"background_color\":\"#01484E\",\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"90\",\"right\":\"0\",\"bottom\":\"90\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"40\",\"right\":\"20\",\"bottom\":\"55\",\"left\":\"20\",\"isLinked\":false},\"css_classes\":\"aurion-ai-next-step\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"7415c3a\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"boxed_width_mobile\":{\"unit\":\"%\",\"size\":\"\",\"sizes\":[]}},\"elements\":[{\"id\":\"2525dcd\",\"elType\":\"widget\",\"settings\":{\"title\":\"R\\u00e9solvez les incidents plus rapidement avec HaloITSM, <strong>avec moins de triage manuel<\\\/strong>\",\"align\":\"center\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":42,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":28,\"sizes\":[]},\"typography_font_weight\":\"300\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"title_color\":\"#FFFFFF\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"faf909d\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"8d66211\"}],\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"b3d45d4\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"typography_text_transform\":\"capitalize\",\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"5\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_element_width\":\"initial\",\"_element_custom_width\":{\"unit\":\"%\",\"size\":76,\"sizes\":[]},\"_element_custom_width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"_flex_align_self\":\"center\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"82432c0\",\"elType\":\"widget\",\"settings\":{\"width\":{\"unit\":\"%\",\"size\":10,\"sizes\":[]},\"width_mobile\":{\"unit\":\"%\",\"size\":20,\"sizes\":[]},\"align\":\"center\",\"text\":\"S\\u00e9parateur\",\"color\":\"#FFF06D\",\"weight\":{\"unit\":\"px\",\"size\":4,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"5\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"8b5cc6c\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"divider\"},{\"id\":\"cb62a11\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>HaloITSM donne \\u00e0 votre service desk la structure n\\u00e9cessaire pour g\\u00e9rer les incidents de mani\\u00e8re coh\\u00e9rente et l\\u2019automatisation pour r\\u00e9duire les t\\u00e2ches r\\u00e9p\\u00e9titives. SMC Consulting configure la gestion des incidents afin que l\\u2019acheminement, les SLA, la base de connaissances et les int\\u00e9grations fonctionnent ensemble comme un seul syst\\u00e8me d\\u2019exploitation. <\\\/p>\",\"align\":\"center\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"text_color\":\"#FFFFFF\",\"eael_vto_writing_gradient_color_repeater\":[{\"eael_vto_writing_gradient_color\":\"#7C62FF\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":50},\"_id\":\"c8da1dd\"},{\"eael_vto_writing_gradient_color\":\"#FF6464\",\"eael_vto_writing_gradient_color_location\":{\"unit\":\"%\",\"size\":90},\"_id\":\"32dbbc8\"}],\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"30\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_element_custom_width\":{\"unit\":\"%\",\"size\":95,\"sizes\":[]},\"_flex_align_self\":\"center\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"21028f9\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_element_custom_width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"_element_width\":\"initial\"},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"d177a90\",\"elType\":\"container\",\"settings\":{\"flex_gap\":{\"column\":\"10\",\"row\":\"10\",\"isLinked\":false,\"unit\":\"px\",\"size\":10},\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"d937557\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"content_width\":\"full\",\"container_type\":\"grid\",\"width\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"width_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"grid_columns_grid\":{\"unit\":\"fr\",\"size\":2,\"sizes\":[]},\"grid_rows_grid\":{\"unit\":\"fr\",\"size\":1,\"sizes\":[]},\"_flex_align_self_mobile\":\"center\",\"presetTitle\":\"Grid\",\"presetIcon\":\"eicon-container-grid\"},\"elements\":[{\"id\":\"16250d3\",\"elType\":\"widget\",\"settings\":{\"grid_columns\":1,\"rounded\":{\"unit\":\"px\",\"top\":\"60\",\"right\":\"60\",\"bottom\":\"60\",\"left\":\"60\",\"isLinked\":true},\"rounded_mobile\":{\"unit\":\"px\",\"top\":\"60\",\"right\":\"60\",\"bottom\":\"60\",\"left\":\"60\",\"isLinked\":true},\"button_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"70\",\"bottom\":\"20\",\"left\":\"70\",\"isLinked\":false},\"button_padding_mobile\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"65\",\"bottom\":\"15\",\"left\":\"65\",\"isLinked\":false},\"button_border_border\":\"solid\",\"button_border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"button_border_color\":\"#4B42DD\",\"button_typography_typography\":\"custom\",\"button_typography_font_family\":\"Outfit\",\"button_typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"button_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"button_typography_font_weight\":\"600\",\"button_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"button_text_color\":\"#4B42DD\",\"button_bg_color\":\"#FFFFFF\",\"button_text_color_hover\":\"#FFFFFF\",\"button_bg_color_hover\":\"#4B42DD\",\"multisource_posts_include_date_meta_format\":\"Ymd\",\"multisource_posts_maxitems\":10,\"multisource_items\":[{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery1.jpg\"},\"_id\":\"5a75839\"},{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery2.jpg\"},\"_id\":\"24ba25e\"},{\"item_type\":\"youtube\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery3.jpg\"},\"url_youtube\":\"qrO4YZeyl0I\",\"_id\":\"87d3508\"},{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery5.jpg\"},\"_id\":\"8274cdb\"},{\"item_type\":\"vimeo\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery4.jpg\"},\"vimeo_id\":\"581014653\",\"_id\":\"eb0d665\"},{\"item_type\":\"html5\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery6.jpg\"},\"url_html5\":\"http:\\\/\\\/commondatastorage.googleapis.com\\\/gtv-videos-bucket\\\/sample\\\/BigBuckBunny.mp4\",\"_id\":\"13d2335\"},{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery1.jpg\"},\"_id\":\"1c7215e\"}],\"multisource_instagram\":\"@gianlucavacchi\",\"multisource_instagram_num_items\":12,\"uc_items\":[{\"title\":\"R\\u00e9server une r\\u00e9union\",\"link\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/contactez-nous\\\/\"},\"icon_html\":\"<i class='fas fa-star'><\\\/i>\",\"txt_color\":\"#000000\",\"txt_hvr_clr\":\"#FFFFFF\",\"bg_color\":\"#FFFFFF\",\"bg_hover_clr\":\"#FFFFFF00\",\"border_color\":\"#FFFFFF\",\"brdr_hvr_clr\":\"#FFFFFF\",\"_generated_id\":\"7xwas\",\"item_repeater_class\":\"elementor-repeater-item-7xwas\",\"_id\":\"d013517\"}],\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"08d845b\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"align\":\"flex-end\",\"align_mobile\":\"center\",\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"ucaddon_blox_btn_group\"},{\"id\":\"25133e5\",\"elType\":\"widget\",\"settings\":{\"grid_columns\":1,\"rounded\":{\"unit\":\"px\",\"top\":\"60\",\"right\":\"60\",\"bottom\":\"60\",\"left\":\"60\",\"isLinked\":true},\"rounded_mobile\":{\"unit\":\"px\",\"top\":\"60\",\"right\":\"60\",\"bottom\":\"60\",\"left\":\"60\",\"isLinked\":true},\"button_padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"40\",\"bottom\":\"20\",\"left\":\"40\",\"isLinked\":false},\"button_padding_mobile\":{\"unit\":\"px\",\"top\":\"15\",\"right\":\"15\",\"bottom\":\"15\",\"left\":\"15\",\"isLinked\":false},\"button_border_border\":\"solid\",\"button_border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"1\",\"left\":\"1\",\"isLinked\":true},\"button_border_color\":\"#4B42DD\",\"button_typography_typography\":\"custom\",\"button_typography_font_family\":\"Outfit\",\"button_typography_font_size\":{\"unit\":\"px\",\"size\":20,\"sizes\":[]},\"button_typography_font_size_mobile\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"button_typography_font_weight\":\"600\",\"button_typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"button_text_color\":\"#4B42DD\",\"button_bg_color\":\"#FFFFFF\",\"button_text_color_hover\":\"#FFFFFF\",\"button_bg_color_hover\":\"#4B42DD\",\"multisource_posts_include_date_meta_format\":\"Ymd\",\"multisource_posts_maxitems\":10,\"multisource_items\":[{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery1.jpg\"},\"_id\":\"5a75839\"},{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery2.jpg\"},\"_id\":\"24ba25e\"},{\"item_type\":\"youtube\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery3.jpg\"},\"url_youtube\":\"qrO4YZeyl0I\",\"_id\":\"87d3508\"},{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery5.jpg\"},\"_id\":\"8274cdb\"},{\"item_type\":\"vimeo\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery4.jpg\"},\"vimeo_id\":\"581014653\",\"_id\":\"eb0d665\"},{\"item_type\":\"html5\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery6.jpg\"},\"url_html5\":\"http:\\\/\\\/commondatastorage.googleapis.com\\\/gtv-videos-bucket\\\/sample\\\/BigBuckBunny.mp4\",\"_id\":\"13d2335\"},{\"item_type\":\"image\",\"image\":{\"id\":0,\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/plugins\\\/unlimited-elements-for-elementor\\\/images\\\/gallery1.jpg\"},\"_id\":\"1c7215e\"}],\"multisource_instagram\":\"@gianlucavacchi\",\"multisource_instagram_num_items\":12,\"uc_items\":[{\"title\":\"D\\u00e9couvrez nos services de conseil ITSM\",\"link\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/gestion-des-services-informatiques\\\/\"},\"icon_html\":\"<i class='fas fa-star'><\\\/i>\",\"txt_color\":\"#FFFFFF\",\"txt_hvr_clr\":\"#000000\",\"bg_color\":\"#FFFFFF00\",\"bg_hover_clr\":\"#FFFFFF\",\"border_color\":\"#FFFFFF\",\"brdr_hvr_clr\":\"#FFFFFF\",\"_generated_id\":\"7xwas\",\"item_repeater_class\":\"elementor-repeater-item-7xwas\",\"_id\":\"d013517\"}],\"_margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"08d845b\"}],\"eael_image_masking_custom_clip_path\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"eael_image_masking_custom_clip_path_hover\":\"clip-path: polygon(50% 0%, 80% 10%, 100% 35%, 100% 70%, 80% 90%, 50% 100%, 20% 90%, 0% 70%, 0% 35%, 20% 10%);\",\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"align\":\"flex-start\",\"align_mobile\":\"center\",\"_padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"ucaddon_blox_btn_group\"}],\"isInner\":true}],\"isInner\":false}]","_yoast_wpseo_title":"Gestion des incidents ITSM : Guide de processus & ITIL v4 | SMC","_elementor_css":{"time":1778682574,"fonts":["Outfit"],"icons":{"0":"svg","7":"fa-solid"},"dynamic_elements_ids":[],"status":"inline","0":"","css":".elementor-38514 .elementor-element.elementor-element-6e57678{--display:flex;--flex-direction:column;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:center;--align-items:center;border-style:solid;--border-style:solid;border-width:0px 0px 1px 0px;--border-top-width:0px;--border-right-width:0px;--border-bottom-width:1px;--border-left-width:0px;border-color:#CCCCCC;--border-color:#CCCCCC;--border-radius:0px 0px 0px 0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:70px;--padding-bottom:90px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-6e57678:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-6e57678 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Ai-itsm-halo-itsm-Banner-scaled.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-38514 .elementor-element.elementor-element-0e7815b{--display:flex;--justify-content:center;--align-items:center;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--gap:4px 4px;--row-gap:4px;--column-gap:4px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );--textColor:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-38514 .elementor-element.elementor-element-861b66b{text-align:center;font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:600;line-height:1.3em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-861b66b p{margin-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-861b66b a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-861b66b > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-38514 .elementor-element.elementor-element-ce28d5a{text-align:center;}.elementor-38514 .elementor-element.elementor-element-ce28d5a .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:52px;font-weight:700;text-transform:capitalize;line-height:1.2em;color:#000000;}.elementor-38514 .elementor-element.elementor-element-ce28d5a > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-f41ee7d{text-align:center;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-f41ee7d p{margin-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-f41ee7d > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 60px 0px 60px;}.elementor-38514 .elementor-element.elementor-element-d87d398{text-align:center;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-d87d398 p{margin-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-d87d398 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 40px 0px 40px;}.elementor-widget-ucaddon_blox_btn_group .blox_btn_group a{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-38514 .elementor-element.elementor-element-d57b1d9 .blox_btn_group{gap:10px;justify-content:center;}.elementor-38514 .elementor-element.elementor-element-d57b1d9 .blox_btn_group a{border-radius:60px 60px 60px 60px;padding:21px 41px 21px 41px;border-style:solid;border-width:1px 1px 1px 1px;border-color:#4399A9;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:600;line-height:1.3em;color:#4399A9;background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-d57b1d9 a{text-align:center;}.elementor-38514 .elementor-element.elementor-element-d57b1d9 .blox_btn_group_inner{gap:15px;}.elementor-38514 .elementor-element.elementor-element-d57b1d9 .blox_btn_group a:hover{color:var( --e-global-color-a2e875e );background-color:#4399A9;}.elementor-38514 .elementor-element.elementor-element-d57b1d9 .blox_btn_group a:hover svg{fill:var( --e-global-color-a2e875e );}.elementor-38514 .elementor-element.elementor-element-d57b1d9 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:30px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-1674354{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--padding-top:0px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-1674354:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-1674354 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-38514 .elementor-element.elementor-element-2099ccc img, .elementor-38514 .elementor-element.elementor-element-2099ccc svg{width:60px;border-radius:100px 100px 100px 100px;box-shadow:0px 0px 20px 0px rgba(24.999999999999996, 43.00000000000016, 194, 0.35);}.elementor-38514 .elementor-element.elementor-element-2099ccc svg{height:auto;}.elementor-38514 .elementor-element.elementor-element-2099ccc > .elementor-widget-container{margin:-30px 0px 50px 0px;}.elementor-38514 .elementor-element.elementor-element-348a7f2{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:20px 20px;--row-gap:20px;--column-gap:20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-588027b{--display:flex;--width:50%;--flex-direction:column;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:flex-start;--align-items:flex-start;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-18a4340{text-align:start;}.elementor-38514 .elementor-element.elementor-element-18a4340 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-38514 .elementor-element.elementor-element-18a4340 > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-widget-divider{--divider-color:var( --e-global-color-secondary );}.elementor-widget-divider .elementor-divider__text{color:var( --e-global-color-secondary );font-family:var( --e-global-typography-secondary-font-family ), Sans-serif;font-size:var( --e-global-typography-secondary-font-size );font-weight:var( --e-global-typography-secondary-font-weight );}.elementor-widget-divider.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-secondary );}.elementor-widget-divider.elementor-view-framed .elementor-icon, .elementor-widget-divider.elementor-view-default .elementor-icon{color:var( --e-global-color-secondary );border-color:var( --e-global-color-secondary );}.elementor-widget-divider.elementor-view-framed .elementor-icon, .elementor-widget-divider.elementor-view-default .elementor-icon svg{fill:var( --e-global-color-secondary );}.elementor-38514 .elementor-element.elementor-element-ec94c59{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-38514 .elementor-element.elementor-element-ec94c59 .elementor-divider-separator{width:72px;margin:0 auto;margin-left:0;}.elementor-38514 .elementor-element.elementor-element-ec94c59 .elementor-divider{text-align:left;padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-ec94c59 > .elementor-widget-container{padding:5px 0px 5px 0px;}.elementor-38514 .elementor-element.elementor-element-5668f0f{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-5668f0f a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-5668f0f > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-ac98679{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-ac98679 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-ac98679 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:7px 20px 0px 0px;}.elementor-widget-icon-list .elementor-icon-list-item:not(:last-child):after{border-color:var( --e-global-color-text );}.elementor-widget-icon-list .elementor-icon-list-icon i{color:var( --e-global-color-primary );}.elementor-widget-icon-list .elementor-icon-list-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-icon-list .elementor-icon-list-item > .elementor-icon-list-text, .elementor-widget-icon-list .elementor-icon-list-item > a{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-widget-icon-list .elementor-icon-list-text{color:var( --e-global-color-secondary );}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(15px\/2);}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(15px\/2);}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(15px\/2);}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-15px\/2);}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-15px\/2);}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-icon i{color:#4399A9;transition:color 0.3s;}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-icon svg{fill:#4399A9;transition:fill 0.3s;}.elementor-38514 .elementor-element.elementor-element-286142b{--e-icon-list-icon-size:21px;--e-icon-list-icon-align:left;--e-icon-list-icon-margin:0 calc(var(--e-icon-list-icon-size, 1em) * 0.25) 0 0;--icon-vertical-align:flex-start;--icon-vertical-offset:4px;}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-icon{padding-inline-end:0px;}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-item > .elementor-icon-list-text, .elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-item > a{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-text{color:#263238;transition:color 0.3s;}.elementor-38514 .elementor-element.elementor-element-286142b > .elementor-widget-container{margin:0px 0px 0px 0px;padding:5px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-e040c40{--display:flex;--width:50%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:0px 0px 0px 0px;--border-top-width:0px;--border-right-width:0px;--border-bottom-width:0px;--border-left-width:0px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-e040c40:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-e040c40 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-Is-Incident-Management.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-38514 .elementor-element.elementor-element-955f75b img, .elementor-38514 .elementor-element.elementor-element-955f75b svg{border-radius:20px 20px 20px 20px;}.elementor-38514 .elementor-element.elementor-element-6137e5a{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:46px 46px;--row-gap:46px;--column-gap:46px;--padding-top:80px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-6137e5a:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-6137e5a > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#F8FBFD;}.elementor-38514 .elementor-element.elementor-element-43610b5{--display:flex;--width:50%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:0px 0px 0px 0px;--border-top-width:0px;--border-right-width:0px;--border-bottom-width:0px;--border-left-width:0px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-43610b5:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-43610b5 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/What-incident-management-is-not.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-38514 .elementor-element.elementor-element-5285651 img, .elementor-38514 .elementor-element.elementor-element-5285651 svg{border-radius:20px 20px 20px 20px;}.elementor-38514 .elementor-element.elementor-element-236c068{--display:flex;--width:50%;--flex-direction:column;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:flex-start;--align-items:flex-start;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-bf7f719{text-align:start;}.elementor-38514 .elementor-element.elementor-element-bf7f719 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-38514 .elementor-element.elementor-element-bf7f719 > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-5d9cef7{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-38514 .elementor-element.elementor-element-5d9cef7 .elementor-divider-separator{width:72px;margin:0 auto;margin-left:0;}.elementor-38514 .elementor-element.elementor-element-5d9cef7 .elementor-divider{text-align:left;padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-5d9cef7 > .elementor-widget-container{padding:5px 0px 5px 0px;}.elementor-38514 .elementor-element.elementor-element-d9cd407{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-d9cd407 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-d9cd407 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 40px 5px 0px;}.elementor-38514 .elementor-element.elementor-element-abf8f62{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-abf8f62 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-abf8f62 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:12px 40px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-5404771{--display:flex;--justify-content:center;--align-items:center;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--gap:0px 0px;--row-gap:0px;--column-gap:0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:70px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-5404771:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-5404771 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#E5F3FC;}.elementor-38514 .elementor-element.elementor-element-30ae156{--display:flex;--width:100%;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:20px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-30ae156.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-b7ea5e4{text-align:start;}.elementor-38514 .elementor-element.elementor-element-b7ea5e4 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-38514 .elementor-element.elementor-element-5288b98{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-38514 .elementor-element.elementor-element-5288b98 .elementor-divider-separator{width:72px;margin:0 auto;margin-left:0;}.elementor-38514 .elementor-element.elementor-element-5288b98 .elementor-divider{text-align:left;padding-block-start:6px;padding-block-end:6px;}.elementor-38514 .elementor-element.elementor-element-5288b98 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-933bb81{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.4em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-933bb81 p{margin-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-933bb81 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-933bb81 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 15px 0px;}.elementor-38514 .elementor-element.elementor-element-ba9a208{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:0px 0px;--row-gap:0px;--column-gap:0px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:40px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:35px;--padding-left:0px;--padding-right:35px;--z-index:9;}.elementor-38514 .elementor-element.elementor-element-ba9a208:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-ba9a208 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-f1623ba{--display:flex;--width:52%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:15px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-f1623ba:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-f1623ba > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-f1623ba.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-widget-image-box .elementor-image-box-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-widget-image-box:has(:hover) .elementor-image-box-title,\n\t\t\t\t\t .elementor-widget-image-box:has(:focus) .elementor-image-box-title{color:var( --e-global-color-primary );}.elementor-widget-image-box .elementor-image-box-description{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-38514 .elementor-element.elementor-element-2ec3e9d.elementor-position-right .elementor-image-box-img{margin-left:17px;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d.elementor-position-left .elementor-image-box-img{margin-right:17px;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d.elementor-position-top .elementor-image-box-img{margin-bottom:17px;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d .elementor-image-box-title{margin-bottom:0px;font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.3em;color:#000000;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d .elementor-image-box-wrapper .elementor-image-box-img{width:16%;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d .elementor-image-box-img img{transition-duration:0.3s;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d:has(:hover) .elementor-image-box-title,\n\t\t\t\t\t .elementor-38514 .elementor-element.elementor-element-2ec3e9d:has(:focus) .elementor-image-box-title{color:#000000;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d .elementor-image-box-description{font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:400;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d > .elementor-widget-container{padding:0px 0px 0px 35px;}.elementor-38514 .elementor-element.elementor-element-9f71da4{--divider-border-style:solid;--divider-color:#3BB0BE;--divider-border-width:1px;}.elementor-38514 .elementor-element.elementor-element-9f71da4 .elementor-divider-separator{width:100%;}.elementor-38514 .elementor-element.elementor-element-9f71da4 .elementor-divider{padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-9f71da4 > .elementor-widget-container{padding:20px 0px 15px 0px;}.elementor-38514 .elementor-element.elementor-element-370103f{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-370103f a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-370103f a:hover, .elementor-38514 .elementor-element.elementor-element-370103f a:focus{color:var( --e-global-color-c3226ac );}.elementor-38514 .elementor-element.elementor-element-370103f > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 40px 0px 35px;}.elementor-38514 .elementor-element.elementor-element-52fb3fc{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-52fb3fc a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-52fb3fc a:hover, .elementor-38514 .elementor-element.elementor-element-52fb3fc a:focus{color:var( --e-global-color-c3226ac );}.elementor-38514 .elementor-element.elementor-element-52fb3fc > .elementor-widget-container{margin:0px 0px 0px 0px;padding:15px 40px 0px 34px;}.elementor-38514 .elementor-element.elementor-element-0d48e24{--display:flex;--width:48%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:none;--border-style:none;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-0d48e24:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-0d48e24 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Detection-and-Identification.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-38514 .elementor-element.elementor-element-0d48e24.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-80940e3 img, .elementor-38514 .elementor-element.elementor-element-80940e3 svg{width:100%;border-radius:20px 20px 20px 20px;}.elementor-38514 .elementor-element.elementor-element-80940e3 svg{height:100%;}.elementor-38514 .elementor-element.elementor-element-80940e3 img{height:100%;object-fit:cover;object-position:center center;}.elementor-38514 .elementor-element.elementor-element-9df7b2e{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:0px 0px;--row-gap:0px;--column-gap:0px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:40px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:35px;--padding-left:0px;--padding-right:35px;--z-index:9;}.elementor-38514 .elementor-element.elementor-element-9df7b2e:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-9df7b2e > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-46ec2f8{--display:flex;--width:52%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:15px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-46ec2f8:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-46ec2f8 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-46ec2f8.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-aca215f.elementor-position-right .elementor-image-box-img{margin-left:17px;}.elementor-38514 .elementor-element.elementor-element-aca215f.elementor-position-left .elementor-image-box-img{margin-right:17px;}.elementor-38514 .elementor-element.elementor-element-aca215f.elementor-position-top .elementor-image-box-img{margin-bottom:17px;}.elementor-38514 .elementor-element.elementor-element-aca215f .elementor-image-box-title{margin-bottom:0px;font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.3em;color:#000000;}.elementor-38514 .elementor-element.elementor-element-aca215f .elementor-image-box-wrapper .elementor-image-box-img{width:16%;}.elementor-38514 .elementor-element.elementor-element-aca215f .elementor-image-box-img img{transition-duration:0.3s;}.elementor-38514 .elementor-element.elementor-element-aca215f:has(:hover) .elementor-image-box-title,\n\t\t\t\t\t .elementor-38514 .elementor-element.elementor-element-aca215f:has(:focus) .elementor-image-box-title{color:#000000;}.elementor-38514 .elementor-element.elementor-element-aca215f .elementor-image-box-description{font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:400;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-aca215f > .elementor-widget-container{padding:0px 0px 0px 35px;}.elementor-38514 .elementor-element.elementor-element-4bc603c{--divider-border-style:solid;--divider-color:#3BB0BE;--divider-border-width:1px;}.elementor-38514 .elementor-element.elementor-element-4bc603c .elementor-divider-separator{width:100%;}.elementor-38514 .elementor-element.elementor-element-4bc603c .elementor-divider{padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-4bc603c > .elementor-widget-container{padding:20px 0px 15px 0px;}.elementor-38514 .elementor-element.elementor-element-2d23971{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-2d23971 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-2d23971 a:hover, .elementor-38514 .elementor-element.elementor-element-2d23971 a:focus{color:var( --e-global-color-c3226ac );}.elementor-38514 .elementor-element.elementor-element-2d23971 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 40px 0px 35px;}.elementor-38514 .elementor-element.elementor-element-60bf78f{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-60bf78f a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-60bf78f a:hover, .elementor-38514 .elementor-element.elementor-element-60bf78f a:focus{color:var( --e-global-color-c3226ac );}.elementor-38514 .elementor-element.elementor-element-60bf78f > .elementor-widget-container{margin:0px 0px 0px 0px;padding:15px 40px 0px 34px;}.elementor-38514 .elementor-element.elementor-element-b818dcf{--display:flex;--width:48%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:none;--border-style:none;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-b818dcf:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-b818dcf > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Logging-and-Registration.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-38514 .elementor-element.elementor-element-b818dcf.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-5d9a6bf img, .elementor-38514 .elementor-element.elementor-element-5d9a6bf svg{width:100%;border-radius:20px 20px 20px 20px;}.elementor-38514 .elementor-element.elementor-element-5d9a6bf svg{height:100%;}.elementor-38514 .elementor-element.elementor-element-5d9a6bf img{height:100%;object-fit:cover;object-position:center center;}.elementor-38514 .elementor-element.elementor-element-fe0a2d2{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--flex-wrap:wrap;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:40px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:35px;--padding-left:0px;--padding-right:35px;--z-index:9;}.elementor-38514 .elementor-element.elementor-element-fe0a2d2:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-fe0a2d2 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-543561c{--display:flex;--width:52%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:15px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-543561c:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-543561c > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-543561c.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-d756d72.elementor-position-right .elementor-image-box-img{margin-left:17px;}.elementor-38514 .elementor-element.elementor-element-d756d72.elementor-position-left .elementor-image-box-img{margin-right:17px;}.elementor-38514 .elementor-element.elementor-element-d756d72.elementor-position-top .elementor-image-box-img{margin-bottom:17px;}.elementor-38514 .elementor-element.elementor-element-d756d72 .elementor-image-box-title{margin-bottom:0px;font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.3em;color:#000000;}.elementor-38514 .elementor-element.elementor-element-d756d72 .elementor-image-box-wrapper .elementor-image-box-img{width:16%;}.elementor-38514 .elementor-element.elementor-element-d756d72 .elementor-image-box-img img{transition-duration:0.3s;}.elementor-38514 .elementor-element.elementor-element-d756d72:has(:hover) .elementor-image-box-title,\n\t\t\t\t\t .elementor-38514 .elementor-element.elementor-element-d756d72:has(:focus) .elementor-image-box-title{color:#000000;}.elementor-38514 .elementor-element.elementor-element-d756d72 .elementor-image-box-description{font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:400;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-d756d72 > .elementor-widget-container{padding:0px 0px 0px 35px;}.elementor-38514 .elementor-element.elementor-element-97d99e5{--divider-border-style:solid;--divider-color:#3BB0BE;--divider-border-width:1px;}.elementor-38514 .elementor-element.elementor-element-97d99e5 .elementor-divider-separator{width:100%;}.elementor-38514 .elementor-element.elementor-element-97d99e5 .elementor-divider{padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-97d99e5 > .elementor-widget-container{padding:20px 0px 15px 0px;}.elementor-38514 .elementor-element.elementor-element-b26afc1{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-b26afc1 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-b26afc1 a:hover, .elementor-38514 .elementor-element.elementor-element-b26afc1 a:focus{color:var( --e-global-color-c3226ac );}.elementor-38514 .elementor-element.elementor-element-b26afc1 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 60px 0px 35px;}.elementor-38514 .elementor-element.elementor-element-030b630{--display:flex;--width:48%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:none;--border-style:none;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-030b630:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-030b630 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Classification-and-Prioritisation.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-38514 .elementor-element.elementor-element-030b630.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-c9b19ea img, .elementor-38514 .elementor-element.elementor-element-c9b19ea svg{width:100%;border-radius:20px 20px 20px 20px;}.elementor-38514 .elementor-element.elementor-element-c9b19ea svg{height:100%;}.elementor-38514 .elementor-element.elementor-element-c9b19ea img{height:100%;object-fit:cover;object-position:center center;}.elementor-38514 .elementor-element.elementor-element-15321be{--display:flex;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:0px;--padding-left:35px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-6097c23{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-6097c23 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-6097c23 a:hover, .elementor-38514 .elementor-element.elementor-element-6097c23 a:focus{color:var( --e-global-color-c3226ac );}.elementor-38514 .elementor-element.elementor-element-6097c23 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:30px 60px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-41fbfab{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:0px 0px;--row-gap:0px;--column-gap:0px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:40px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:35px;--padding-left:0px;--padding-right:35px;--z-index:9;}.elementor-38514 .elementor-element.elementor-element-41fbfab:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-41fbfab > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-aed4288{--display:flex;--width:52%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:15px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-aed4288:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-aed4288 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-aed4288.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-80417a5.elementor-position-right .elementor-image-box-img{margin-left:17px;}.elementor-38514 .elementor-element.elementor-element-80417a5.elementor-position-left .elementor-image-box-img{margin-right:17px;}.elementor-38514 .elementor-element.elementor-element-80417a5.elementor-position-top .elementor-image-box-img{margin-bottom:17px;}.elementor-38514 .elementor-element.elementor-element-80417a5 .elementor-image-box-title{margin-bottom:0px;font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.3em;color:#000000;}.elementor-38514 .elementor-element.elementor-element-80417a5 .elementor-image-box-wrapper .elementor-image-box-img{width:16%;}.elementor-38514 .elementor-element.elementor-element-80417a5 .elementor-image-box-img img{transition-duration:0.3s;}.elementor-38514 .elementor-element.elementor-element-80417a5:has(:hover) .elementor-image-box-title,\n\t\t\t\t\t .elementor-38514 .elementor-element.elementor-element-80417a5:has(:focus) .elementor-image-box-title{color:#000000;}.elementor-38514 .elementor-element.elementor-element-80417a5 .elementor-image-box-description{font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:400;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-80417a5 > .elementor-widget-container{padding:0px 0px 0px 35px;}.elementor-38514 .elementor-element.elementor-element-fb5975a{--divider-border-style:solid;--divider-color:#3BB0BE;--divider-border-width:1px;}.elementor-38514 .elementor-element.elementor-element-fb5975a .elementor-divider-separator{width:100%;}.elementor-38514 .elementor-element.elementor-element-fb5975a .elementor-divider{padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-fb5975a > .elementor-widget-container{padding:20px 0px 15px 0px;}.elementor-38514 .elementor-element.elementor-element-79628e1{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-79628e1 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-79628e1 a:hover, .elementor-38514 .elementor-element.elementor-element-79628e1 a:focus{color:var( --e-global-color-c3226ac );}.elementor-38514 .elementor-element.elementor-element-79628e1 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 40px 0px 35px;}.elementor-38514 .elementor-element.elementor-element-b01ea17{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-b01ea17 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-b01ea17 a:hover, .elementor-38514 .elementor-element.elementor-element-b01ea17 a:focus{color:var( --e-global-color-c3226ac );}.elementor-38514 .elementor-element.elementor-element-b01ea17 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:15px 60px 0px 34px;}.elementor-38514 .elementor-element.elementor-element-7fab706{--display:flex;--width:48%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:none;--border-style:none;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-7fab706:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-7fab706 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Initial-Diagnosis-and-Escalation.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-38514 .elementor-element.elementor-element-7fab706.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-d1a28bf img, .elementor-38514 .elementor-element.elementor-element-d1a28bf svg{width:100%;border-radius:20px 20px 20px 20px;}.elementor-38514 .elementor-element.elementor-element-d1a28bf svg{height:100%;}.elementor-38514 .elementor-element.elementor-element-d1a28bf img{height:100%;object-fit:cover;object-position:center center;}.elementor-38514 .elementor-element.elementor-element-dd58f62{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:0px 0px;--row-gap:0px;--column-gap:0px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:40px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:35px;--padding-left:0px;--padding-right:35px;--z-index:9;}.elementor-38514 .elementor-element.elementor-element-dd58f62:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-dd58f62 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-19f7eef{--display:flex;--width:52%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:15px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-19f7eef:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-19f7eef > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-19f7eef.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-6f21b06.elementor-position-right .elementor-image-box-img{margin-left:17px;}.elementor-38514 .elementor-element.elementor-element-6f21b06.elementor-position-left .elementor-image-box-img{margin-right:17px;}.elementor-38514 .elementor-element.elementor-element-6f21b06.elementor-position-top .elementor-image-box-img{margin-bottom:17px;}.elementor-38514 .elementor-element.elementor-element-6f21b06 .elementor-image-box-title{margin-bottom:0px;font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.3em;color:#000000;}.elementor-38514 .elementor-element.elementor-element-6f21b06 .elementor-image-box-wrapper .elementor-image-box-img{width:16%;}.elementor-38514 .elementor-element.elementor-element-6f21b06 .elementor-image-box-img img{transition-duration:0.3s;}.elementor-38514 .elementor-element.elementor-element-6f21b06:has(:hover) .elementor-image-box-title,\n\t\t\t\t\t .elementor-38514 .elementor-element.elementor-element-6f21b06:has(:focus) .elementor-image-box-title{color:#000000;}.elementor-38514 .elementor-element.elementor-element-6f21b06 .elementor-image-box-description{font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:400;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-6f21b06 > .elementor-widget-container{padding:0px 0px 0px 35px;}.elementor-38514 .elementor-element.elementor-element-7784b9b{--divider-border-style:solid;--divider-color:#3BB0BE;--divider-border-width:1px;}.elementor-38514 .elementor-element.elementor-element-7784b9b .elementor-divider-separator{width:100%;}.elementor-38514 .elementor-element.elementor-element-7784b9b .elementor-divider{padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-7784b9b > .elementor-widget-container{padding:20px 0px 15px 0px;}.elementor-38514 .elementor-element.elementor-element-a60e10c{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-a60e10c a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-a60e10c a:hover, .elementor-38514 .elementor-element.elementor-element-a60e10c a:focus{color:var( --e-global-color-c3226ac );}.elementor-38514 .elementor-element.elementor-element-a60e10c > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 50px 0px 35px;}.elementor-38514 .elementor-element.elementor-element-4965bbf{--display:flex;--width:48%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:none;--border-style:none;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-4965bbf:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-4965bbf > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Investigation-and-Diagnosis.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-38514 .elementor-element.elementor-element-4965bbf.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-5d56da2 img, .elementor-38514 .elementor-element.elementor-element-5d56da2 svg{width:100%;border-radius:20px 20px 20px 20px;}.elementor-38514 .elementor-element.elementor-element-5d56da2 svg{height:100%;}.elementor-38514 .elementor-element.elementor-element-5d56da2 img{height:100%;object-fit:cover;object-position:center center;}.elementor-38514 .elementor-element.elementor-element-070f467{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:0px 0px;--row-gap:0px;--column-gap:0px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:40px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:35px;--padding-left:0px;--padding-right:35px;--z-index:9;}.elementor-38514 .elementor-element.elementor-element-070f467:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-070f467 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-26511f2{--display:flex;--width:52%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:15px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-26511f2:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-26511f2 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-26511f2.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-afeea31.elementor-position-right .elementor-image-box-img{margin-left:17px;}.elementor-38514 .elementor-element.elementor-element-afeea31.elementor-position-left .elementor-image-box-img{margin-right:17px;}.elementor-38514 .elementor-element.elementor-element-afeea31.elementor-position-top .elementor-image-box-img{margin-bottom:17px;}.elementor-38514 .elementor-element.elementor-element-afeea31 .elementor-image-box-title{margin-bottom:0px;font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.3em;color:#000000;}.elementor-38514 .elementor-element.elementor-element-afeea31 .elementor-image-box-wrapper .elementor-image-box-img{width:16%;}.elementor-38514 .elementor-element.elementor-element-afeea31 .elementor-image-box-img img{transition-duration:0.3s;}.elementor-38514 .elementor-element.elementor-element-afeea31:has(:hover) .elementor-image-box-title,\n\t\t\t\t\t .elementor-38514 .elementor-element.elementor-element-afeea31:has(:focus) .elementor-image-box-title{color:#000000;}.elementor-38514 .elementor-element.elementor-element-afeea31 .elementor-image-box-description{font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:400;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-afeea31 > .elementor-widget-container{padding:0px 0px 0px 35px;}.elementor-38514 .elementor-element.elementor-element-90e90e3{--divider-border-style:solid;--divider-color:#3BB0BE;--divider-border-width:1px;}.elementor-38514 .elementor-element.elementor-element-90e90e3 .elementor-divider-separator{width:100%;}.elementor-38514 .elementor-element.elementor-element-90e90e3 .elementor-divider{padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-90e90e3 > .elementor-widget-container{padding:20px 0px 15px 0px;}.elementor-38514 .elementor-element.elementor-element-8561ecf{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-8561ecf a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-8561ecf a:hover, .elementor-38514 .elementor-element.elementor-element-8561ecf a:focus{color:var( --e-global-color-c3226ac );}.elementor-38514 .elementor-element.elementor-element-8561ecf > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 50px 0px 35px;}.elementor-38514 .elementor-element.elementor-element-5895db4{--display:flex;--width:48%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:none;--border-style:none;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-5895db4:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-5895db4 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Resolution-and-Recovery.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-38514 .elementor-element.elementor-element-5895db4.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-4a6b84f img, .elementor-38514 .elementor-element.elementor-element-4a6b84f svg{width:100%;border-radius:20px 20px 20px 20px;}.elementor-38514 .elementor-element.elementor-element-4a6b84f svg{height:100%;}.elementor-38514 .elementor-element.elementor-element-4a6b84f img{height:100%;object-fit:cover;object-position:center center;}.elementor-38514 .elementor-element.elementor-element-2e7e318{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:0px 0px;--row-gap:0px;--column-gap:0px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:35px;--padding-left:0px;--padding-right:35px;--z-index:9;}.elementor-38514 .elementor-element.elementor-element-2e7e318:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-2e7e318 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-7f7e4ab{--display:flex;--width:52%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:15px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-7f7e4ab:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-7f7e4ab > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-7f7e4ab.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-8c70498.elementor-position-right .elementor-image-box-img{margin-left:17px;}.elementor-38514 .elementor-element.elementor-element-8c70498.elementor-position-left .elementor-image-box-img{margin-right:17px;}.elementor-38514 .elementor-element.elementor-element-8c70498.elementor-position-top .elementor-image-box-img{margin-bottom:17px;}.elementor-38514 .elementor-element.elementor-element-8c70498 .elementor-image-box-title{margin-bottom:0px;font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.3em;color:#000000;}.elementor-38514 .elementor-element.elementor-element-8c70498 .elementor-image-box-wrapper .elementor-image-box-img{width:16%;}.elementor-38514 .elementor-element.elementor-element-8c70498 .elementor-image-box-img img{transition-duration:0.3s;}.elementor-38514 .elementor-element.elementor-element-8c70498:has(:hover) .elementor-image-box-title,\n\t\t\t\t\t .elementor-38514 .elementor-element.elementor-element-8c70498:has(:focus) .elementor-image-box-title{color:#000000;}.elementor-38514 .elementor-element.elementor-element-8c70498 .elementor-image-box-description{font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:400;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-8c70498 > .elementor-widget-container{padding:0px 0px 0px 35px;}.elementor-38514 .elementor-element.elementor-element-a7169e9{--divider-border-style:solid;--divider-color:#3BB0BE;--divider-border-width:1px;}.elementor-38514 .elementor-element.elementor-element-a7169e9 .elementor-divider-separator{width:100%;}.elementor-38514 .elementor-element.elementor-element-a7169e9 .elementor-divider{padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-a7169e9 > .elementor-widget-container{padding:20px 0px 15px 0px;}.elementor-38514 .elementor-element.elementor-element-4e96997{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-4e96997 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-4e96997 a:hover, .elementor-38514 .elementor-element.elementor-element-4e96997 a:focus{color:var( --e-global-color-c3226ac );}.elementor-38514 .elementor-element.elementor-element-4e96997 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 50px 0px 35px;}.elementor-38514 .elementor-element.elementor-element-d20f3aa{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.5em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-d20f3aa a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-d20f3aa a:hover, .elementor-38514 .elementor-element.elementor-element-d20f3aa a:focus{color:var( --e-global-color-c3226ac );}.elementor-38514 .elementor-element.elementor-element-d20f3aa > .elementor-widget-container{margin:0px 0px 0px 0px;padding:15px 60px 0px 34px;}.elementor-38514 .elementor-element.elementor-element-3f838b1{--display:flex;--width:48%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:none;--border-style:none;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-3f838b1:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-3f838b1 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/Closure-and-Documentation.webp\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-38514 .elementor-element.elementor-element-3f838b1.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-a97cff8 img, .elementor-38514 .elementor-element.elementor-element-a97cff8 svg{width:100%;border-radius:20px 20px 20px 20px;}.elementor-38514 .elementor-element.elementor-element-a97cff8 svg{height:100%;}.elementor-38514 .elementor-element.elementor-element-a97cff8 img{height:100%;object-fit:cover;object-position:center center;}.elementor-38514 .elementor-element.elementor-element-b749021{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--padding-top:70px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-b749021:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-b749021 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#F8FBFD;}.elementor-38514 .elementor-element.elementor-element-72a2687{--display:flex;--width:100%;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:15px 15px;--row-gap:15px;--column-gap:15px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-72a2687.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-ac74a62{text-align:center;}.elementor-38514 .elementor-element.elementor-element-ac74a62 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-38514 .elementor-element.elementor-element-ac74a62 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-31ee0a1{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-38514 .elementor-element.elementor-element-31ee0a1 .elementor-divider-separator{width:72px;margin:0 auto;margin-center:0;}.elementor-38514 .elementor-element.elementor-element-31ee0a1 .elementor-divider{text-align:center;padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-31ee0a1 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 20px 0px;}.elementor-38514 .elementor-element.elementor-element-9f4342c > .elementor-widget-container{margin:10px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-4cc9787{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--padding-top:70px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-4cc9787:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-4cc9787 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-8dc6875{--display:flex;--width:100%;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:15px 15px;--row-gap:15px;--column-gap:15px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-8dc6875.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-38514 .elementor-element.elementor-element-0ff10b9{text-align:center;}.elementor-38514 .elementor-element.elementor-element-0ff10b9 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-38514 .elementor-element.elementor-element-0ff10b9 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-6ccdb5a{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-38514 .elementor-element.elementor-element-6ccdb5a .elementor-divider-separator{width:72px;margin:0 auto;margin-center:0;}.elementor-38514 .elementor-element.elementor-element-6ccdb5a .elementor-divider{text-align:center;padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-6ccdb5a > .elementor-widget-container{margin:0px 0px 0px 0px;padding:5px 0px 10px 0px;}.elementor-38514 .elementor-element.elementor-element-ac68bd8{text-align:center;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;width:var( --container-widget-width, 72% );max-width:72%;--container-widget-width:72%;--container-widget-flex-grow:0;}.elementor-38514 .elementor-element.elementor-element-ac68bd8 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-ac68bd8 a:hover, .elementor-38514 .elementor-element.elementor-element-ac68bd8 a:focus{color:#4399A9;}.elementor-38514 .elementor-element.elementor-element-ac68bd8 > .elementor-widget-container{margin:-5px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-ac68bd8.elementor-element{--align-self:center;}.elementor-38514 .elementor-element.elementor-element-eee94d7{text-align:center;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;width:var( --container-widget-width, 75% );max-width:75%;--container-widget-width:75%;--container-widget-flex-grow:0;}.elementor-38514 .elementor-element.elementor-element-eee94d7 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-eee94d7 a:hover, .elementor-38514 .elementor-element.elementor-element-eee94d7 a:focus{color:#4399A9;}.elementor-38514 .elementor-element.elementor-element-eee94d7 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-eee94d7.elementor-element{--align-self:center;}.elementor-38514 .elementor-element.elementor-element-89812dc{--display:grid;--e-con-grid-template-columns:repeat(2, 1fr);--e-con-grid-template-rows:repeat(1, 1fr);--gap:70px 20px;--row-gap:70px;--column-gap:20px;--grid-auto-flow:row;--margin-top:20px;--margin-bottom:10px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-0c4bf77{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:25px 25px;--row-gap:25px;--column-gap:25px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:40px;--padding-bottom:35px;--padding-left:30px;--padding-right:55px;--z-index:9;}.elementor-38514 .elementor-element.elementor-element-0c4bf77:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-0c4bf77 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-widget-icon-box.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-primary );}.elementor-widget-icon-box.elementor-view-framed .elementor-icon, .elementor-widget-icon-box.elementor-view-default .elementor-icon{fill:var( --e-global-color-primary );color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-widget-icon-box .elementor-icon-box-title, .elementor-widget-icon-box .elementor-icon-box-title a{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-icon-box .elementor-icon-box-title{color:var( --e-global-color-primary );}.elementor-widget-icon-box:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-widget-icon-box:has(:focus) .elementor-icon-box-title{color:var( --e-global-color-primary );}.elementor-widget-icon-box .elementor-icon-box-description{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-38514 .elementor-element.elementor-element-7c13d35 .elementor-icon-box-wrapper{align-items:center;gap:15px;}.elementor-38514 .elementor-element.elementor-element-7c13d35 .elementor-icon{font-size:80px;}.elementor-38514 .elementor-element.elementor-element-7c13d35 .elementor-icon-box-title, .elementor-38514 .elementor-element.elementor-element-7c13d35 .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:500;line-height:1.2em;}.elementor-38514 .elementor-element.elementor-element-7c13d35 .elementor-icon-box-title{color:#0F1729;}.elementor-38514 .elementor-element.elementor-element-7c13d35:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-38514 .elementor-element.elementor-element-7c13d35:has(:focus) .elementor-icon-box-title{color:#0F1729;}.elementor-38514 .elementor-element.elementor-element-4bc2e35{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;color:#566376;--textColor:#566376;}.elementor-38514 .elementor-element.elementor-element-4bc2e35 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-4bc2e35 a:hover, .elementor-38514 .elementor-element.elementor-element-4bc2e35 a:focus{color:#566376;}.elementor-38514 .elementor-element.elementor-element-4bc2e35 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-7e4a23e{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:25px 25px;--row-gap:25px;--column-gap:25px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:40px;--padding-bottom:35px;--padding-left:30px;--padding-right:55px;--z-index:9;}.elementor-38514 .elementor-element.elementor-element-7e4a23e:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-7e4a23e > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-ed9318f .elementor-icon-box-wrapper{align-items:center;gap:15px;}.elementor-38514 .elementor-element.elementor-element-ed9318f .elementor-icon{font-size:80px;}.elementor-38514 .elementor-element.elementor-element-ed9318f .elementor-icon-box-title, .elementor-38514 .elementor-element.elementor-element-ed9318f .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:500;line-height:1.2em;}.elementor-38514 .elementor-element.elementor-element-ed9318f .elementor-icon-box-title{color:#0F1729;}.elementor-38514 .elementor-element.elementor-element-ed9318f:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-38514 .elementor-element.elementor-element-ed9318f:has(:focus) .elementor-icon-box-title{color:#0F1729;}.elementor-38514 .elementor-element.elementor-element-263a6a8{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;color:#566376;--textColor:#566376;}.elementor-38514 .elementor-element.elementor-element-263a6a8 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-263a6a8 a:hover, .elementor-38514 .elementor-element.elementor-element-263a6a8 a:focus{color:#566376;}.elementor-38514 .elementor-element.elementor-element-263a6a8 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-6dc1ea4{--display:grid;--e-con-grid-template-columns:repeat(2, 1fr);--e-con-grid-template-rows:repeat(1, 1fr);--gap:70px 20px;--row-gap:70px;--column-gap:20px;--grid-auto-flow:row;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-b4ee5f3{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:25px 25px;--row-gap:25px;--column-gap:25px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:40px;--padding-bottom:35px;--padding-left:30px;--padding-right:85px;--z-index:9;}.elementor-38514 .elementor-element.elementor-element-b4ee5f3:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-b4ee5f3 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-2b419f9 .elementor-icon-box-wrapper{align-items:center;gap:15px;}.elementor-38514 .elementor-element.elementor-element-2b419f9 .elementor-icon{font-size:80px;}.elementor-38514 .elementor-element.elementor-element-2b419f9 .elementor-icon-box-title, .elementor-38514 .elementor-element.elementor-element-2b419f9 .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:500;line-height:1.2em;}.elementor-38514 .elementor-element.elementor-element-2b419f9 .elementor-icon-box-title{color:#0F1729;}.elementor-38514 .elementor-element.elementor-element-2b419f9:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-38514 .elementor-element.elementor-element-2b419f9:has(:focus) .elementor-icon-box-title{color:#0F1729;}.elementor-38514 .elementor-element.elementor-element-2b419f9 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-799f380{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;color:#566376;--textColor:#566376;}.elementor-38514 .elementor-element.elementor-element-799f380 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-799f380 a:hover, .elementor-38514 .elementor-element.elementor-element-799f380 a:focus{color:#566376;}.elementor-38514 .elementor-element.elementor-element-799f380 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-f9e13c6{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:25px 25px;--row-gap:25px;--column-gap:25px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:40px;--padding-bottom:35px;--padding-left:30px;--padding-right:60px;--z-index:9;}.elementor-38514 .elementor-element.elementor-element-f9e13c6:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-f9e13c6 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-635fe5d .elementor-icon-box-wrapper{align-items:center;gap:15px;}.elementor-38514 .elementor-element.elementor-element-635fe5d .elementor-icon{font-size:80px;}.elementor-38514 .elementor-element.elementor-element-635fe5d .elementor-icon-box-title, .elementor-38514 .elementor-element.elementor-element-635fe5d .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:500;line-height:1.2em;}.elementor-38514 .elementor-element.elementor-element-635fe5d .elementor-icon-box-title{color:#0F1729;}.elementor-38514 .elementor-element.elementor-element-635fe5d:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-38514 .elementor-element.elementor-element-635fe5d:has(:focus) .elementor-icon-box-title{color:#0F1729;}.elementor-38514 .elementor-element.elementor-element-fd38b1c{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;color:#566376;--textColor:#566376;}.elementor-38514 .elementor-element.elementor-element-fd38b1c a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-fd38b1c a:hover, .elementor-38514 .elementor-element.elementor-element-fd38b1c a:focus{color:#566376;}.elementor-38514 .elementor-element.elementor-element-fd38b1c > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-bc4787e{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;color:#566376;--textColor:#566376;}.elementor-38514 .elementor-element.elementor-element-bc4787e a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-bc4787e a:hover, .elementor-38514 .elementor-element.elementor-element-bc4787e a:focus{color:#566376;}.elementor-38514 .elementor-element.elementor-element-bc4787e > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-601dfb2{--display:flex;--width:59%;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:40px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-601dfb2.e-con{--align-self:center;}.elementor-38514 .elementor-element.elementor-element-cdcabf6{--display:flex;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:5px;}.elementor-38514 .elementor-element.elementor-element-9e9b4f5 .blox_btn_group{gap:10px;justify-content:center;}.elementor-38514 .elementor-element.elementor-element-9e9b4f5 .blox_btn_group a{border-radius:60px 60px 60px 60px;padding:18px 50px 18px 50px;border-style:solid;border-width:1px 1px 1px 1px;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:600;line-height:1.3em;color:#FFFFFF;background-color:#4399A9;}.elementor-38514 .elementor-element.elementor-element-9e9b4f5 a{text-align:center;}.elementor-38514 .elementor-element.elementor-element-9e9b4f5 .blox_btn_group_inner{gap:15px;}.elementor-38514 .elementor-element.elementor-element-9e9b4f5 .blox_btn_group a:hover{color:var( --e-global-color-a2e875e );background-color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-9e9b4f5 .blox_btn_group a:hover svg{fill:var( --e-global-color-a2e875e );}.elementor-38514 .elementor-element.elementor-element-9e9b4f5 .blox_btn_group .elementor-repeater-item-691faae{color:#FFFFFF !important;background-color:#4399A9 !important;border-color:#4399A9 !important;}.elementor-38514 .elementor-element.elementor-element-9e9b4f5 .blox_btn_group .elementor-repeater-item-691faae svg{fill:#FFFFFF !important;}.elementor-38514 .elementor-element.elementor-element-9e9b4f5 .blox_btn_group .elementor-repeater-item-691faae:hover{color:#4399A9 !important;background-color:#FFFFFF !important;border-color:#4399A9 !important;}.elementor-38514 .elementor-element.elementor-element-9e9b4f5 .blox_btn_group .elementor-repeater-item-691faae:hover svg{fill:#4399A9 !important;}.elementor-38514 .elementor-element.elementor-element-9e9b4f5 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-9e9b4f5.elementor-element{--align-self:flex-end;}.elementor-38514 .elementor-element.elementor-element-4f3a6ef{--display:flex;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:5px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-24d4a6d .blox_btn_group{gap:10px;justify-content:center;}.elementor-38514 .elementor-element.elementor-element-24d4a6d .blox_btn_group a{border-radius:60px 60px 60px 60px;padding:18px 30px 18px 30px;border-style:solid;border-width:1px 1px 1px 1px;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:600;line-height:1.3em;color:#FFFFFF;background-color:#4399A9;}.elementor-38514 .elementor-element.elementor-element-24d4a6d a{text-align:center;}.elementor-38514 .elementor-element.elementor-element-24d4a6d .blox_btn_group_inner{gap:15px;}.elementor-38514 .elementor-element.elementor-element-24d4a6d .blox_btn_group a:hover{color:var( --e-global-color-a2e875e );background-color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-24d4a6d .blox_btn_group a:hover svg{fill:var( --e-global-color-a2e875e );}.elementor-38514 .elementor-element.elementor-element-24d4a6d .blox_btn_group .elementor-repeater-item-691faae{color:#4399A9 !important;background-color:#FFFFFF !important;border-color:#4399A9 !important;}.elementor-38514 .elementor-element.elementor-element-24d4a6d .blox_btn_group .elementor-repeater-item-691faae svg{fill:#4399A9 !important;}.elementor-38514 .elementor-element.elementor-element-24d4a6d .blox_btn_group .elementor-repeater-item-691faae:hover{color:#FFFFFF !important;background-color:#4399A9 !important;border-color:#4399A9 !important;}.elementor-38514 .elementor-element.elementor-element-24d4a6d .blox_btn_group .elementor-repeater-item-691faae:hover svg{fill:#FFFFFF !important;}.elementor-38514 .elementor-element.elementor-element-24d4a6d > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-24d4a6d.elementor-element{--align-self:flex-start;}.elementor-38514 .elementor-element.elementor-element-5db3512{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:70px;--padding-bottom:90px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-5db3512:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-5db3512 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#E5F3FC;}.elementor-38514 .elementor-element.elementor-element-148533d{text-align:center;}.elementor-38514 .elementor-element.elementor-element-148533d .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-38514 .elementor-element.elementor-element-148533d > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-571e426{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-38514 .elementor-element.elementor-element-571e426 .elementor-divider-separator{width:72px;margin:0 auto;margin-center:0;}.elementor-38514 .elementor-element.elementor-element-571e426 .elementor-divider{text-align:center;padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-571e426 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:15px 0px 20px 0px;}.elementor-38514 .elementor-element.elementor-element-429541f{text-align:center;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;width:var( --container-widget-width, 95% );max-width:95%;--container-widget-width:95%;--container-widget-flex-grow:0;}.elementor-38514 .elementor-element.elementor-element-429541f > .elementor-widget-container{margin:0px 0px 20px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-429541f.elementor-element{--align-self:center;}.elementor-38514 .elementor-element.elementor-element-323f5c2{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:20px;--margin-bottom:35px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-f44c038{--display:flex;--width:50%;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:10px;--z-index:1;}.elementor-38514 .elementor-element.elementor-element-7ef787b img, .elementor-38514 .elementor-element.elementor-element-7ef787b svg{border-radius:25px 25px 25px 25px;}.elementor-38514 .elementor-element.elementor-element-0ad155a{--display:flex;--width:50%;--justify-content:center;--gap:15px 15px;--row-gap:15px;--column-gap:15px;border-style:solid;--border-style:solid;border-width:1px 1px 1px 1px;--border-top-width:1px;--border-right-width:1px;--border-bottom-width:1px;--border-left-width:1px;border-color:#3BB0BE;--border-color:#3BB0BE;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:25px;--padding-bottom:30px;--padding-left:30px;--padding-right:40px;}.elementor-38514 .elementor-element.elementor-element-0ad155a:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-0ad155a > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-5534448{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:600;line-height:1.3em;color:#263238;--textColor:#263238;}.elementor-38514 .elementor-element.elementor-element-5534448 p{margin-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-5534448 a{color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-5534448 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(15px\/2);}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(15px\/2);}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(15px\/2);}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-15px\/2);}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-15px\/2);}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-icon i{color:#4399A9;transition:color 0.3s;}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-icon svg{fill:#4399A9;transition:fill 0.3s;}.elementor-38514 .elementor-element.elementor-element-3bca1cc{--e-icon-list-icon-size:22px;--e-icon-list-icon-align:left;--e-icon-list-icon-margin:0 calc(var(--e-icon-list-icon-size, 1em) * 0.25) 0 0;--icon-vertical-align:flex-start;--icon-vertical-offset:2px;}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-icon{padding-inline-end:0px;}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-item > .elementor-icon-list-text, .elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-item > a{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-text{color:#263238;transition:color 0.3s;}.elementor-38514 .elementor-element.elementor-element-3bca1cc > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-9e3affd{text-align:center;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;width:var( --container-widget-width, 95% );max-width:95%;--container-widget-width:95%;--container-widget-flex-grow:0;}.elementor-38514 .elementor-element.elementor-element-9e3affd > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-9e3affd.elementor-element{--align-self:center;}.elementor-38514 .elementor-element.elementor-element-7739df2{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:90px;--padding-bottom:90px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-08a0862{text-align:center;width:var( --container-widget-width, 80% );max-width:80%;--container-widget-width:80%;--container-widget-flex-grow:0;}.elementor-38514 .elementor-element.elementor-element-08a0862 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;text-transform:capitalize;line-height:1.3em;color:#002525;}.elementor-38514 .elementor-element.elementor-element-08a0862 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-08a0862.elementor-element{--align-self:center;}.elementor-38514 .elementor-element.elementor-element-b09d7bc{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-38514 .elementor-element.elementor-element-b09d7bc .elementor-divider-separator{width:7%;margin:0 auto;margin-center:0;}.elementor-38514 .elementor-element.elementor-element-b09d7bc .elementor-divider{text-align:center;padding-block-start:15px;padding-block-end:15px;}.elementor-38514 .elementor-element.elementor-element-b09d7bc > .elementor-widget-container{margin:0px 0px 7px 0px;padding:0px 0px 0px 0px;}.elementor-widget-accordion .elementor-accordion-icon, .elementor-widget-accordion .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon, .elementor-widget-accordion .elementor-active .elementor-accordion-title{color:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-accordion-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-accordion .elementor-tab-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-accordion-item{border-width:0px;border-color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-accordion-item .elementor-tab-content{border-width:0px;border-block-start-color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-accordion-item .elementor-tab-title.elementor-active{border-width:0px;border-block-end-color:#192BC2;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-accordion-icon, .elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-accordion-title{color:#000000;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-accordion-icon svg{fill:#000000;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-active .elementor-accordion-icon, .elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-active .elementor-accordion-title{color:#0D0D0D;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-active .elementor-accordion-icon svg{fill:#0D0D0D;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-accordion-title{font-family:\"Outfit\", Sans-serif;font-size:26px;font-weight:600;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-tab-title{padding:30px 10px 30px 0px;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-tab-title .elementor-accordion-icon i:before{color:#3645CA;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-tab-title .elementor-accordion-icon svg{fill:#3645CA;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-tab-title.elementor-active .elementor-accordion-icon i:before{color:#3645CA;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-tab-title.elementor-active .elementor-accordion-icon svg{fill:#3645CA;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-tab-content{color:#555555;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;padding:0px 50px 25px 0px;}.elementor-38514 .elementor-element.elementor-element-47fca13 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-587cc89{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:90px;--padding-bottom:90px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-587cc89:not(.elementor-motion-effects-element-type-background), .elementor-38514 .elementor-element.elementor-element-587cc89 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#01484E;}.elementor-38514 .elementor-element.elementor-element-2525dcd{text-align:center;width:var( --container-widget-width, 76% );max-width:76%;--container-widget-width:76%;--container-widget-flex-grow:0;}.elementor-38514 .elementor-element.elementor-element-2525dcd .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;text-transform:capitalize;line-height:1.3em;color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-2525dcd > .elementor-widget-container{margin:0px 0px 5px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-2525dcd.elementor-element{--align-self:center;}.elementor-38514 .elementor-element.elementor-element-82432c0{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-38514 .elementor-element.elementor-element-82432c0 .elementor-divider-separator{width:10%;margin:0 auto;margin-center:0;}.elementor-38514 .elementor-element.elementor-element-82432c0 .elementor-divider{text-align:center;padding-block-start:15px;padding-block-end:15px;}.elementor-38514 .elementor-element.elementor-element-82432c0 > .elementor-widget-container{margin:0px 0px 5px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-cb62a11{text-align:center;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#FFFFFF;--textColor:#FFFFFF;width:var( --container-widget-width, 95% );max-width:95%;--container-widget-width:95%;--container-widget-flex-grow:0;}.elementor-38514 .elementor-element.elementor-element-cb62a11 > .elementor-widget-container{margin:0px 0px 30px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-cb62a11.elementor-element{--align-self:center;}.elementor-38514 .elementor-element.elementor-element-d177a90{--display:grid;--width:100%;--e-con-grid-template-columns:repeat(2, 1fr);--e-con-grid-template-rows:repeat(1, 1fr);--grid-auto-flow:row;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-16250d3 .blox_btn_group{gap:10px;justify-content:flex-end;}.elementor-38514 .elementor-element.elementor-element-16250d3 .blox_btn_group a{border-radius:60px 60px 60px 60px;padding:20px 70px 20px 70px;border-style:solid;border-width:1px 1px 1px 1px;border-color:#4B42DD;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:600;line-height:1.3em;color:#4B42DD;background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-16250d3 a{text-align:center;}.elementor-38514 .elementor-element.elementor-element-16250d3 .blox_btn_group_inner{gap:10px;}.elementor-38514 .elementor-element.elementor-element-16250d3 .blox_btn_group a:hover{color:#FFFFFF;background-color:#4B42DD;}.elementor-38514 .elementor-element.elementor-element-16250d3 .blox_btn_group a:hover svg{fill:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-16250d3 .blox_btn_group .elementor-repeater-item-d013517{color:#000000 !important;background-color:#FFFFFF !important;border-color:#FFFFFF !important;}.elementor-38514 .elementor-element.elementor-element-16250d3 .blox_btn_group .elementor-repeater-item-d013517 svg{fill:#000000 !important;}.elementor-38514 .elementor-element.elementor-element-16250d3 .blox_btn_group .elementor-repeater-item-d013517:hover{color:#FFFFFF !important;background-color:#FFFFFF00 !important;border-color:#FFFFFF !important;}.elementor-38514 .elementor-element.elementor-element-16250d3 .blox_btn_group .elementor-repeater-item-d013517:hover svg{fill:#FFFFFF !important;}.elementor-38514 .elementor-element.elementor-element-16250d3 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-25133e5 .blox_btn_group{gap:10px;justify-content:flex-start;}.elementor-38514 .elementor-element.elementor-element-25133e5 .blox_btn_group a{border-radius:60px 60px 60px 60px;padding:20px 40px 20px 40px;border-style:solid;border-width:1px 1px 1px 1px;border-color:#4B42DD;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:600;line-height:1.3em;color:#4B42DD;background-color:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-25133e5 a{text-align:center;}.elementor-38514 .elementor-element.elementor-element-25133e5 .blox_btn_group_inner{gap:10px;}.elementor-38514 .elementor-element.elementor-element-25133e5 .blox_btn_group a:hover{color:#FFFFFF;background-color:#4B42DD;}.elementor-38514 .elementor-element.elementor-element-25133e5 .blox_btn_group a:hover svg{fill:#FFFFFF;}.elementor-38514 .elementor-element.elementor-element-25133e5 .blox_btn_group .elementor-repeater-item-d013517{color:#FFFFFF !important;background-color:#FFFFFF00 !important;border-color:#FFFFFF !important;}.elementor-38514 .elementor-element.elementor-element-25133e5 .blox_btn_group .elementor-repeater-item-d013517 svg{fill:#FFFFFF !important;}.elementor-38514 .elementor-element.elementor-element-25133e5 .blox_btn_group .elementor-repeater-item-d013517:hover{color:#000000 !important;background-color:#FFFFFF !important;border-color:#FFFFFF !important;}.elementor-38514 .elementor-element.elementor-element-25133e5 .blox_btn_group .elementor-repeater-item-d013517:hover svg{fill:#000000 !important;}.elementor-38514 .elementor-element.elementor-element-25133e5 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}@media(max-width:1024px){.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-ucaddon_blox_btn_group .blox_btn_group a{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-divider .elementor-divider__text{font-size:var( --e-global-typography-secondary-font-size );}.elementor-widget-icon-list .elementor-icon-list-item > .elementor-icon-list-text, .elementor-widget-icon-list .elementor-icon-list-item > a{font-size:var( --e-global-typography-text-font-size );}.elementor-38514 .elementor-element.elementor-element-5404771{--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;}.elementor-38514 .elementor-element.elementor-element-30ae156{--width:100%;}.elementor-38514 .elementor-element.elementor-element-b7ea5e4 .elementor-heading-title{font-size:30px;}.elementor-widget-image-box .elementor-image-box-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-image-box .elementor-image-box-description{font-size:var( --e-global-typography-text-font-size );}.elementor-38514 .elementor-element.elementor-element-72a2687{--width:100%;}.elementor-38514 .elementor-element.elementor-element-8dc6875{--width:100%;}.elementor-38514 .elementor-element.elementor-element-89812dc{--grid-auto-flow:row;}.elementor-widget-icon-box .elementor-icon-box-title, .elementor-widget-icon-box .elementor-icon-box-title a{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-icon-box .elementor-icon-box-description{font-size:var( --e-global-typography-text-font-size );}.elementor-38514 .elementor-element.elementor-element-6dc1ea4{--grid-auto-flow:row;}.elementor-widget-accordion .elementor-accordion-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-accordion .elementor-tab-content{font-size:var( --e-global-typography-text-font-size );}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-accordion-title{font-size:18px;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-tab-content{font-size:16px;}.elementor-38514 .elementor-element.elementor-element-d177a90{--grid-auto-flow:row;}}@media(min-width:768px){.elementor-38514 .elementor-element.elementor-element-6e57678{--content-width:1110px;}.elementor-38514 .elementor-element.elementor-element-1674354{--content-width:1240px;}.elementor-38514 .elementor-element.elementor-element-6137e5a{--content-width:1240px;}.elementor-38514 .elementor-element.elementor-element-5404771{--content-width:1240px;}.elementor-38514 .elementor-element.elementor-element-b749021{--content-width:1240px;}.elementor-38514 .elementor-element.elementor-element-4cc9787{--content-width:1240px;}.elementor-38514 .elementor-element.elementor-element-5db3512{--content-width:1240px;}.elementor-38514 .elementor-element.elementor-element-7739df2{--content-width:1240px;}.elementor-38514 .elementor-element.elementor-element-587cc89{--content-width:1240px;}}@media(max-width:767px){.elementor-38514 .elementor-element.elementor-element-6e57678{--padding-top:50px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-0e7815b{--width:100%;--flex-direction:column;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--align-items:center;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-0e7815b.e-con{--align-self:center;}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-38514 .elementor-element.elementor-element-861b66b{text-align:center;font-size:20px;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-861b66b > .elementor-widget-container{margin:0px 0px 0px 0px;padding:5px 0px 5px 0px;}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-38514 .elementor-element.elementor-element-ce28d5a{text-align:center;}.elementor-38514 .elementor-element.elementor-element-ce28d5a .elementor-heading-title{font-size:30px;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-ce28d5a > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-f41ee7d{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-f41ee7d > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-d87d398{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-d87d398 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-widget-ucaddon_blox_btn_group .blox_btn_group a{font-size:var( --e-global-typography-text-font-size );}.elementor-38514 .elementor-element.elementor-element-d57b1d9 .blox_btn_group{justify-content:center;}.elementor-38514 .elementor-element.elementor-element-d57b1d9 .blox_btn_group a{padding:15px 30px 15px 30px;font-size:15px;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-d57b1d9 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-1674354{--gap:0px 0px;--row-gap:0px;--column-gap:0px;--padding-top:0px;--padding-bottom:55px;--padding-left:20px;--padding-right:20px;}.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-38514 .elementor-element.elementor-element-348a7f2{--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-588027b{--width:100%;--align-items:center;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--gap:0px 0px;--row-gap:0px;--column-gap:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-18a4340{text-align:center;}.elementor-38514 .elementor-element.elementor-element-18a4340 .elementor-heading-title{font-size:28px;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-18a4340 > .elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-widget-divider .elementor-divider__text{font-size:var( --e-global-typography-secondary-font-size );}.elementor-38514 .elementor-element.elementor-element-ec94c59 .elementor-divider{text-align:center;}.elementor-38514 .elementor-element.elementor-element-ec94c59 .elementor-divider-separator{margin:0 auto;margin-center:0;}.elementor-38514 .elementor-element.elementor-element-ec94c59 > .elementor-widget-container{padding:5px 0px 15px 0px;}.elementor-38514 .elementor-element.elementor-element-5668f0f{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-5668f0f > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 15px 0px;}.elementor-38514 .elementor-element.elementor-element-ac98679{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-ac98679 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 15px 0px;}.elementor-widget-icon-list .elementor-icon-list-item > .elementor-icon-list-text, .elementor-widget-icon-list .elementor-icon-list-item > a{font-size:var( --e-global-typography-text-font-size );}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(10px\/2);}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(10px\/2);}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(10px\/2);}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-10px\/2);}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-10px\/2);}.elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-item > .elementor-icon-list-text, .elementor-38514 .elementor-element.elementor-element-286142b .elementor-icon-list-item > a{font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-286142b > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-e040c40{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-e040c40.e-con{--order:99999 \/* order end hack *\/;}.elementor-38514 .elementor-element.elementor-element-6137e5a{--gap:20px 20px;--row-gap:20px;--column-gap:20px;--padding-top:50px;--padding-bottom:60px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-43610b5{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-43610b5.e-con{--order:99999 \/* order end hack *\/;}.elementor-38514 .elementor-element.elementor-element-236c068{--width:100%;--align-items:center;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--gap:0px 0px;--row-gap:0px;--column-gap:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-bf7f719{text-align:center;}.elementor-38514 .elementor-element.elementor-element-bf7f719 .elementor-heading-title{font-size:28px;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-bf7f719 > .elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-5d9cef7 .elementor-divider{text-align:center;}.elementor-38514 .elementor-element.elementor-element-5d9cef7 .elementor-divider-separator{margin:0 auto;margin-center:0;}.elementor-38514 .elementor-element.elementor-element-5d9cef7 > .elementor-widget-container{padding:5px 0px 15px 0px;}.elementor-38514 .elementor-element.elementor-element-d9cd407{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-d9cd407 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 15px 0px;}.elementor-38514 .elementor-element.elementor-element-abf8f62{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-abf8f62 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 15px 0px;}.elementor-38514 .elementor-element.elementor-element-5404771{--padding-top:50px;--padding-bottom:60px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-30ae156{--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-b7ea5e4{text-align:center;}.elementor-38514 .elementor-element.elementor-element-b7ea5e4 .elementor-heading-title{font-size:28px;}.elementor-38514 .elementor-element.elementor-element-5288b98 .elementor-divider{text-align:center;padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-5288b98 .elementor-divider-separator{margin:0 auto;margin-center:0;}.elementor-38514 .elementor-element.elementor-element-5288b98 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:5px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-933bb81{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-933bb81 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-ba9a208{--width:100%;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-f1623ba{--width:100%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:9px;--padding-left:0px;--padding-right:0px;}.elementor-widget-image-box .elementor-image-box-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-image-box .elementor-image-box-description{font-size:var( --e-global-typography-text-font-size );}.elementor-38514 .elementor-element.elementor-element-2ec3e9d .elementor-image-box-wrapper{text-align:center;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d .elementor-image-box-img{margin-bottom:20px;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d.elementor-position-right .elementor-image-box-img{margin-left:20px;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d.elementor-position-left .elementor-image-box-img{margin-right:20px;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d.elementor-position-top .elementor-image-box-img{margin-bottom:20px;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d .elementor-image-box-title{margin-bottom:0px;font-size:22px;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d .elementor-image-box-wrapper .elementor-image-box-img{width:30%;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d .elementor-image-box-img img{border-radius:10px;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d .elementor-image-box-description{font-size:18px;}.elementor-38514 .elementor-element.elementor-element-2ec3e9d > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-9f71da4 .elementor-divider{padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-9f71da4 > .elementor-widget-container{padding:5px 0px 5px 0px;}.elementor-38514 .elementor-element.elementor-element-370103f{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-370103f > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-52fb3fc{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-52fb3fc > .elementor-widget-container{margin:0px 0px 20px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-0d48e24{--width:100%;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-9df7b2e{--width:100%;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-46ec2f8{--width:100%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:9px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-aca215f .elementor-image-box-wrapper{text-align:center;}.elementor-38514 .elementor-element.elementor-element-aca215f .elementor-image-box-img{margin-bottom:20px;}.elementor-38514 .elementor-element.elementor-element-aca215f.elementor-position-right .elementor-image-box-img{margin-left:20px;}.elementor-38514 .elementor-element.elementor-element-aca215f.elementor-position-left .elementor-image-box-img{margin-right:20px;}.elementor-38514 .elementor-element.elementor-element-aca215f.elementor-position-top .elementor-image-box-img{margin-bottom:20px;}.elementor-38514 .elementor-element.elementor-element-aca215f .elementor-image-box-title{margin-bottom:0px;font-size:22px;}.elementor-38514 .elementor-element.elementor-element-aca215f .elementor-image-box-wrapper .elementor-image-box-img{width:30%;}.elementor-38514 .elementor-element.elementor-element-aca215f .elementor-image-box-img img{border-radius:10px;}.elementor-38514 .elementor-element.elementor-element-aca215f .elementor-image-box-description{font-size:18px;}.elementor-38514 .elementor-element.elementor-element-aca215f > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-4bc603c .elementor-divider{padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-4bc603c > .elementor-widget-container{padding:5px 0px 5px 0px;}.elementor-38514 .elementor-element.elementor-element-2d23971{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-2d23971 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-60bf78f{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-60bf78f > .elementor-widget-container{margin:0px 0px 20px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-b818dcf{--width:100%;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-fe0a2d2{--width:100%;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-543561c{--width:100%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:9px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-d756d72 .elementor-image-box-wrapper{text-align:center;}.elementor-38514 .elementor-element.elementor-element-d756d72 .elementor-image-box-img{margin-bottom:20px;}.elementor-38514 .elementor-element.elementor-element-d756d72.elementor-position-right .elementor-image-box-img{margin-left:20px;}.elementor-38514 .elementor-element.elementor-element-d756d72.elementor-position-left .elementor-image-box-img{margin-right:20px;}.elementor-38514 .elementor-element.elementor-element-d756d72.elementor-position-top .elementor-image-box-img{margin-bottom:20px;}.elementor-38514 .elementor-element.elementor-element-d756d72 .elementor-image-box-title{margin-bottom:0px;font-size:22px;}.elementor-38514 .elementor-element.elementor-element-d756d72 .elementor-image-box-wrapper .elementor-image-box-img{width:30%;}.elementor-38514 .elementor-element.elementor-element-d756d72 .elementor-image-box-img img{border-radius:10px;}.elementor-38514 .elementor-element.elementor-element-d756d72 .elementor-image-box-description{font-size:18px;}.elementor-38514 .elementor-element.elementor-element-d756d72 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-97d99e5 .elementor-divider{padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-97d99e5 > .elementor-widget-container{padding:5px 0px 5px 0px;}.elementor-38514 .elementor-element.elementor-element-b26afc1{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-b26afc1 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-030b630{--width:100%;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-15321be{--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-6097c23{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-6097c23 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-41fbfab{--width:100%;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-aed4288{--width:100%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:9px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-80417a5 .elementor-image-box-wrapper{text-align:center;}.elementor-38514 .elementor-element.elementor-element-80417a5 .elementor-image-box-img{margin-bottom:20px;}.elementor-38514 .elementor-element.elementor-element-80417a5.elementor-position-right .elementor-image-box-img{margin-left:20px;}.elementor-38514 .elementor-element.elementor-element-80417a5.elementor-position-left .elementor-image-box-img{margin-right:20px;}.elementor-38514 .elementor-element.elementor-element-80417a5.elementor-position-top .elementor-image-box-img{margin-bottom:20px;}.elementor-38514 .elementor-element.elementor-element-80417a5 .elementor-image-box-title{margin-bottom:0px;font-size:22px;}.elementor-38514 .elementor-element.elementor-element-80417a5 .elementor-image-box-wrapper .elementor-image-box-img{width:30%;}.elementor-38514 .elementor-element.elementor-element-80417a5 .elementor-image-box-img img{border-radius:10px;}.elementor-38514 .elementor-element.elementor-element-80417a5 .elementor-image-box-description{font-size:18px;}.elementor-38514 .elementor-element.elementor-element-80417a5 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-fb5975a .elementor-divider{padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-fb5975a > .elementor-widget-container{padding:5px 0px 5px 0px;}.elementor-38514 .elementor-element.elementor-element-79628e1{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-79628e1 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-b01ea17{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-b01ea17 > .elementor-widget-container{margin:0px 0px 20px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-7fab706{--width:100%;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-dd58f62{--width:100%;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-19f7eef{--width:100%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:9px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-6f21b06 .elementor-image-box-wrapper{text-align:center;}.elementor-38514 .elementor-element.elementor-element-6f21b06 .elementor-image-box-img{margin-bottom:20px;}.elementor-38514 .elementor-element.elementor-element-6f21b06.elementor-position-right .elementor-image-box-img{margin-left:20px;}.elementor-38514 .elementor-element.elementor-element-6f21b06.elementor-position-left .elementor-image-box-img{margin-right:20px;}.elementor-38514 .elementor-element.elementor-element-6f21b06.elementor-position-top .elementor-image-box-img{margin-bottom:20px;}.elementor-38514 .elementor-element.elementor-element-6f21b06 .elementor-image-box-title{margin-bottom:0px;font-size:22px;}.elementor-38514 .elementor-element.elementor-element-6f21b06 .elementor-image-box-wrapper .elementor-image-box-img{width:30%;}.elementor-38514 .elementor-element.elementor-element-6f21b06 .elementor-image-box-img img{border-radius:10px;}.elementor-38514 .elementor-element.elementor-element-6f21b06 .elementor-image-box-description{font-size:18px;}.elementor-38514 .elementor-element.elementor-element-6f21b06 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-7784b9b .elementor-divider{padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-7784b9b > .elementor-widget-container{padding:5px 0px 5px 0px;}.elementor-38514 .elementor-element.elementor-element-a60e10c{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-a60e10c > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-4965bbf{--width:100%;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-070f467{--width:100%;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-26511f2{--width:100%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:9px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-afeea31 .elementor-image-box-wrapper{text-align:center;}.elementor-38514 .elementor-element.elementor-element-afeea31 .elementor-image-box-img{margin-bottom:20px;}.elementor-38514 .elementor-element.elementor-element-afeea31.elementor-position-right .elementor-image-box-img{margin-left:20px;}.elementor-38514 .elementor-element.elementor-element-afeea31.elementor-position-left .elementor-image-box-img{margin-right:20px;}.elementor-38514 .elementor-element.elementor-element-afeea31.elementor-position-top .elementor-image-box-img{margin-bottom:20px;}.elementor-38514 .elementor-element.elementor-element-afeea31 .elementor-image-box-title{margin-bottom:0px;font-size:22px;}.elementor-38514 .elementor-element.elementor-element-afeea31 .elementor-image-box-wrapper .elementor-image-box-img{width:30%;}.elementor-38514 .elementor-element.elementor-element-afeea31 .elementor-image-box-img img{border-radius:10px;}.elementor-38514 .elementor-element.elementor-element-afeea31 .elementor-image-box-description{font-size:18px;}.elementor-38514 .elementor-element.elementor-element-afeea31 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-90e90e3 .elementor-divider{padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-90e90e3 > .elementor-widget-container{padding:5px 0px 5px 0px;}.elementor-38514 .elementor-element.elementor-element-8561ecf{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-8561ecf > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-5895db4{--width:100%;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-2e7e318{--width:100%;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-7f7e4ab{--width:100%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:9px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-8c70498 .elementor-image-box-wrapper{text-align:center;}.elementor-38514 .elementor-element.elementor-element-8c70498 .elementor-image-box-img{margin-bottom:20px;}.elementor-38514 .elementor-element.elementor-element-8c70498.elementor-position-right .elementor-image-box-img{margin-left:20px;}.elementor-38514 .elementor-element.elementor-element-8c70498.elementor-position-left .elementor-image-box-img{margin-right:20px;}.elementor-38514 .elementor-element.elementor-element-8c70498.elementor-position-top .elementor-image-box-img{margin-bottom:20px;}.elementor-38514 .elementor-element.elementor-element-8c70498 .elementor-image-box-title{margin-bottom:0px;font-size:22px;}.elementor-38514 .elementor-element.elementor-element-8c70498 .elementor-image-box-wrapper .elementor-image-box-img{width:30%;}.elementor-38514 .elementor-element.elementor-element-8c70498 .elementor-image-box-img img{border-radius:10px;}.elementor-38514 .elementor-element.elementor-element-8c70498 .elementor-image-box-description{font-size:18px;}.elementor-38514 .elementor-element.elementor-element-8c70498 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-a7169e9 .elementor-divider{padding-block-start:0px;padding-block-end:0px;}.elementor-38514 .elementor-element.elementor-element-a7169e9 > .elementor-widget-container{padding:5px 0px 5px 0px;}.elementor-38514 .elementor-element.elementor-element-4e96997{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-4e96997 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-d20f3aa{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-d20f3aa > .elementor-widget-container{margin:0px 0px 20px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-3f838b1{--width:100%;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-b749021{--padding-top:50px;--padding-bottom:60px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-72a2687{--gap:0px 0px;--row-gap:0px;--column-gap:0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-ac74a62{text-align:center;}.elementor-38514 .elementor-element.elementor-element-ac74a62 .elementor-heading-title{font-size:30px;line-height:1.2em;}.elementor-38514 .elementor-element.elementor-element-ac74a62 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-31ee0a1 .elementor-divider{text-align:center;}.elementor-38514 .elementor-element.elementor-element-31ee0a1 .elementor-divider-separator{margin:0 auto;margin-center:0;}.elementor-38514 .elementor-element.elementor-element-31ee0a1 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:15px 0px 15px 0px;}.elementor-38514 .elementor-element.elementor-element-4cc9787{--padding-top:50px;--padding-bottom:60px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-8dc6875{--gap:0px 0px;--row-gap:0px;--column-gap:0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-0ff10b9{text-align:center;}.elementor-38514 .elementor-element.elementor-element-0ff10b9 .elementor-heading-title{font-size:30px;line-height:1.2em;}.elementor-38514 .elementor-element.elementor-element-0ff10b9 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-6ccdb5a .elementor-divider{text-align:center;}.elementor-38514 .elementor-element.elementor-element-6ccdb5a .elementor-divider-separator{margin:0 auto;margin-center:0;}.elementor-38514 .elementor-element.elementor-element-6ccdb5a > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 20px 0px;}.elementor-38514 .elementor-element.elementor-element-ac68bd8{text-align:center;font-size:16px;line-height:1.6em;--container-widget-width:100%;--container-widget-flex-grow:0;width:var( --container-widget-width, 100% );max-width:100%;}.elementor-38514 .elementor-element.elementor-element-ac68bd8 > .elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-eee94d7{text-align:center;font-size:16px;line-height:1.6em;--container-widget-width:200%;--container-widget-flex-grow:0;width:var( --container-widget-width, 200% );max-width:200%;}.elementor-38514 .elementor-element.elementor-element-eee94d7 > .elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-89812dc{--e-con-grid-template-columns:repeat(1, 1fr);--gap:20px 20px;--row-gap:20px;--column-gap:20px;--grid-auto-flow:row;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-0c4bf77{--width:100%;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--margin-top:15px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-widget-icon-box .elementor-icon-box-title, .elementor-widget-icon-box .elementor-icon-box-title a{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-icon-box .elementor-icon-box-description{font-size:var( --e-global-typography-text-font-size );}.elementor-38514 .elementor-element.elementor-element-7c13d35 .elementor-icon{font-size:60px;}.elementor-38514 .elementor-element.elementor-element-7c13d35 .elementor-icon-box-title, .elementor-38514 .elementor-element.elementor-element-7c13d35 .elementor-icon-box-title a{font-size:22px;}.elementor-38514 .elementor-element.elementor-element-4bc2e35{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-4bc2e35 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-7e4a23e{--width:100%;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-ed9318f .elementor-icon{font-size:60px;}.elementor-38514 .elementor-element.elementor-element-ed9318f .elementor-icon-box-title, .elementor-38514 .elementor-element.elementor-element-ed9318f .elementor-icon-box-title a{font-size:22px;}.elementor-38514 .elementor-element.elementor-element-263a6a8{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-263a6a8 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-6dc1ea4{--e-con-grid-template-columns:repeat(1, 1fr);--gap:20px 20px;--row-gap:20px;--column-gap:20px;--grid-auto-flow:row;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-b4ee5f3{--width:100%;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--margin-top:20px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-2b419f9 .elementor-icon{font-size:60px;}.elementor-38514 .elementor-element.elementor-element-2b419f9 .elementor-icon-box-title, .elementor-38514 .elementor-element.elementor-element-2b419f9 .elementor-icon-box-title a{font-size:22px;}.elementor-38514 .elementor-element.elementor-element-799f380{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-799f380 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-f9e13c6{--width:100%;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-635fe5d .elementor-icon{font-size:60px;}.elementor-38514 .elementor-element.elementor-element-635fe5d .elementor-icon-box-title, .elementor-38514 .elementor-element.elementor-element-635fe5d .elementor-icon-box-title a{font-size:22px;}.elementor-38514 .elementor-element.elementor-element-fd38b1c{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-fd38b1c > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-bc4787e{text-align:center;font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-bc4787e > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-601dfb2{--width:100%;--margin-top:10px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-cdcabf6{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-9e9b4f5 .blox_btn_group{justify-content:center;}.elementor-38514 .elementor-element.elementor-element-9e9b4f5 .blox_btn_group a{padding:15px 55px 15px 55px;font-size:15px;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-9e9b4f5 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:20px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-9e9b4f5.elementor-element{--align-self:center;}.elementor-38514 .elementor-element.elementor-element-4f3a6ef{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-24d4a6d .blox_btn_group{justify-content:center;}.elementor-38514 .elementor-element.elementor-element-24d4a6d .blox_btn_group a{padding:15px 40px 15px 40px;font-size:15px;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-24d4a6d > .elementor-widget-container{margin:0px 0px 0px 0px;padding:5px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-24d4a6d.elementor-element{--align-self:center;}.elementor-38514 .elementor-element.elementor-element-5db3512{--content-width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:45px;--padding-bottom:55px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-148533d{text-align:center;}.elementor-38514 .elementor-element.elementor-element-148533d .elementor-heading-title{font-size:30px;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-148533d > .elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-571e426 .elementor-divider{text-align:center;}.elementor-38514 .elementor-element.elementor-element-571e426 .elementor-divider-separator{margin:0 auto;margin-center:0;}.elementor-38514 .elementor-element.elementor-element-571e426 > .elementor-widget-container{margin:5px 0px 15px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-429541f{font-size:16px;--container-widget-width:100%;--container-widget-flex-grow:0;width:var( --container-widget-width, 100% );max-width:100%;}.elementor-38514 .elementor-element.elementor-element-429541f > .elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-323f5c2{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-f44c038{--width:100%;--margin-top:10px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-7ef787b > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-0ad155a{--width:100%;--margin-top:10px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-5534448{text-align:center;font-size:20px;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-5534448 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:5px 0px 5px 0px;}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(15px\/2);}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(15px\/2);}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(15px\/2);}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-15px\/2);}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-15px\/2);}.elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-item > .elementor-icon-list-text, .elementor-38514 .elementor-element.elementor-element-3bca1cc .elementor-icon-list-item > a{font-size:16px;line-height:1.6em;}.elementor-38514 .elementor-element.elementor-element-3bca1cc > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-9e3affd{font-size:16px;--container-widget-width:100%;--container-widget-flex-grow:0;width:var( --container-widget-width, 100% );max-width:100%;}.elementor-38514 .elementor-element.elementor-element-9e3affd > .elementor-widget-container{margin:20px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-7739df2{--content-width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:40px;--padding-bottom:50px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-08a0862 .elementor-heading-title{font-size:26px;}.elementor-38514 .elementor-element.elementor-element-08a0862 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-08a0862{--container-widget-width:100%;--container-widget-flex-grow:0;width:var( --container-widget-width, 100% );max-width:100%;}.elementor-38514 .elementor-element.elementor-element-b09d7bc .elementor-divider-separator{width:20%;}.elementor-widget-accordion .elementor-accordion-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-accordion .elementor-tab-content{font-size:var( --e-global-typography-text-font-size );}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-accordion-title{font-size:18px;line-height:1.3em;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-tab-title{padding:15px 0px 15px 0px;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-accordion-icon{margin-inline-end:10px;}.elementor-38514 .elementor-element.elementor-element-47fca13 .elementor-tab-content{font-size:16px;padding:0px 20px 20px 0px;}.elementor-38514 .elementor-element.elementor-element-47fca13 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-587cc89{--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:40px;--padding-bottom:55px;--padding-left:20px;--padding-right:20px;}.elementor-38514 .elementor-element.elementor-element-2525dcd .elementor-heading-title{font-size:28px;}.elementor-38514 .elementor-element.elementor-element-2525dcd > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-2525dcd{--container-widget-width:100%;--container-widget-flex-grow:0;width:var( --container-widget-width, 100% );max-width:100%;}.elementor-38514 .elementor-element.elementor-element-82432c0 .elementor-divider-separator{width:20%;}.elementor-38514 .elementor-element.elementor-element-82432c0 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-cb62a11{font-size:16px;--container-widget-width:100%;--container-widget-flex-grow:0;width:var( --container-widget-width, 100% );max-width:100%;}.elementor-38514 .elementor-element.elementor-element-cb62a11 > .elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-d177a90{--width:100%;--e-con-grid-template-columns:repeat(1, 1fr);--grid-auto-flow:row;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-38514 .elementor-element.elementor-element-d177a90.e-con{--align-self:center;}.elementor-38514 .elementor-element.elementor-element-16250d3 .blox_btn_group{justify-content:center;}.elementor-38514 .elementor-element.elementor-element-16250d3 .blox_btn_group a{border-radius:60px 60px 60px 60px;padding:15px 65px 15px 65px;font-size:18px;}.elementor-38514 .elementor-element.elementor-element-16250d3 > .elementor-widget-container{margin:15px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-38514 .elementor-element.elementor-element-25133e5 .blox_btn_group{justify-content:center;}.elementor-38514 .elementor-element.elementor-element-25133e5 .blox_btn_group a{border-radius:60px 60px 60px 60px;padding:15px 15px 15px 15px;font-size:18px;}.elementor-38514 .elementor-element.elementor-element-25133e5 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}}\/* Start custom CSS *\/.box-link a {\r\n    color: #192BC2;\r\n    text-decoration: underline!important;\r\n    font-weight: 600;\r\n}\r\nstrong{\r\n     font-weight: 600 !important;\r\n}\r\n.box-link a:hover {\r\n    color: #4399A9 !important;\r\n}\r\n\/******table******\/\r\ntable.comparison-table {\r\n    margin-bottom: 0 !important;\r\n}\r\ntable.comparison-table {\r\n    margin-bottom: 0px;\r\n}\r\n tbody tr td:first-child strong {\r\n    font-weight: 600;\r\n}\r\n\r\n.comparison-table {\r\n  width: 100%;\r\n  border-collapse: collapse;\r\n  font-family: Arial, sans-serif;\r\n  font-size: 15px;\r\n      box-shadow: 0px 6.14597px 33.4955px rgba(58, 180, 194, 0.3);\r\n}\r\n.comparison-table th, .comparison-table td {\r\n    border: 1px solid #CCCCCC;\r\n    padding: 23px 77px !important;\r\n    text-align: center;\r\n    vertical-align: middle;\r\n    font-family: 'Outfit';\r\n    font-style: normal;\r\n    font-weight: 400;\r\n    font-size: 18px;\r\n    line-height: 26px;\r\n    color: #263238;\r\n    text-align: left;\r\n}\r\n.content table {\r\n    margin: 0;\r\n}\r\n.comparison-table th:first-child {border-top-left-radius: 20px;}\r\n.comparison-table th:last-child {\r\n    border-top-right-radius: 20px;\r\n        border-right-width: 0;\r\n}\r\n\r\ntable.comparison-table th {\r\n    background: #01484E;\r\n    text-align: center;\r\n    color: #fff;\r\n    font-family: 'Outfit';\r\n    font-style: normal;\r\n    font-weight: 600;\r\n    font-size: 20px;\r\n    line-height: 1.3em;\r\n    padding: 25px 77px !important;\r\n    outline: none !important;\r\n    border: none;\r\n    z-index: 9;\r\n    position: relative;\r\n    text-align: left;\r\n}\r\n\r\ntbody {\r\n    background: #FFFFFF;\r\n}\r\ntbody tr:nth-child(even) {\r\n    background: #F9F9F9;\r\n}\r\n\r\nthead tr th:nth-child(even) {\r\n    border: 1px solid #FFFFFF;\r\n    border-top: 0;\r\n    border-bottom: 0;\r\n}\r\n\r\ntbody tr td:first-child {\r\n    font-size: 20px;\r\n    line-height: 1.6em;\r\n    color: #0B0B0B;\r\n}\r\ntable.comparison-table {\r\n    border-radius: 0 0 20px 20px !important;\r\n    overflow: hidden;\r\n}\r\n#our-list a, .comparison-table a { color:#192BC2; text-decoration:underline;}\r\n#our-list a:hover, #our-list a:focus, .comparison-table a:hover, .comparison-table a:focus { color:#4399A9;}\r\n.comparison-table td a strong {\r\n    font-weight: 600;\r\n}\r\n.migrate-table .elementor-widget-container {\r\n    overflow: hidden;\r\n    border-radius: 20px;\r\n    box-shadow: 0px 6.14597px 33.4955px rgba(58, 180, 194, 0.3);\r\n}\r\n.incident-table .comparison-table th {\r\n    text-align: center !important;\r\n}\r\n.incident-table .comparison-table td {\r\n    text-align: center !important;\r\n}\r\n\r\n.aurion-ai-next-step {\r\n    position: relative;\r\n}\r\n\r\n.aurion-ai-next-step::before {\r\n    content: \"\";\r\n    position: absolute;\r\n    background: url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/decorative-leaf-bg-icon.svg\") no-repeat;\r\n    background-size: contain;\r\n    width: 290px;\r\n    height: 362px;\r\n    right: 0;\r\n    bottom: 0;\r\n    left: 84%;\r\n    top: 10px;\r\n}\r\n\r\n.aurion-ai-next-step::after {\r\n    content: \"\";\r\n    position: absolute;\r\n    background: url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/abstract-leaf-background-icon.svg\") no-repeat;\r\n    background-size: contain;\r\n    width: 290px;\r\n    height: 365px;\r\n    right: 0;\r\n    left: 0;\r\n    top: 14%;\r\n}\r\n\r\n#luxembourg-our-faq .elementor-accordion-item {\r\n    border: 0;\r\n    border-bottom: 1px solid #7B7B7B;\r\n}\r\n\r\n#luxembourg-our-faq .elementor-accordion-item:last-child {\r\n    border-bottom: 0;\r\n}\r\n\r\n#luxembourg-our-faq .elementor-widget-accordion a {\r\n    color: #192BC2;\r\n}\r\n\r\n#luxembourg-our-faq .elementor-widget-accordion a:hover {\r\n    color: #4399A9;\r\n}\r\n\r\n#luxembourg-our-faq .elementor-accordion-icon svg {\r\n    height: 1.8em;\r\n}\r\n\r\n#luxembourg-our-faq .elementor-tab-title.elementor-active {\r\n    padding-bottom: 10px;\r\n}\r\n\r\n.luxembourg-faq-link p a {\r\n    color: #192BC2;\r\n    text-decoration: underline;\r\n}\r\n\r\n.luxembourg-faq-link p a:hover {\r\n    color: #4399A9;\r\n}\r\n\r\n.aurion-ai-next-step-01 {\r\n    position: relative;\r\n}\r\n\r\n.aurion-ai-next-step-01::before {\r\n    content: \"\";\r\n    position: absolute;\r\n    background: url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/decorative-leaf-bg-icon-01.svg\") no-repeat;\r\n    background-size: contain;\r\n    width: 290px;\r\n    height: 362px;\r\n    right: 0;\r\n    bottom: 0;\r\n    left: 90%;\r\n    top: 30px;\r\n}\r\n\r\n.aurion-ai-next-step-01::after {\r\n    content: \"\";\r\n    position: absolute;\r\n    background: url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/decorative-leaf-bg-icon.svg\") no-repeat;\r\n    background-size: contain;\r\n        width: 227px;\r\n    height: 365px;\r\n    right: 0;\r\n    left: -70px;\r\n    top: 68%;\r\n}\r\n\r\n@media screen and (max-width: 767px) {\r\n\r\ntable.comparison-table th {\r\n    font-size: 16px;\r\n    padding: 10px 10px !important;\r\n    line-height: 22px;\r\n    text-align: center;\r\n}\r\n.comparison-table th, .comparison-table td {\r\n    padding: 10px 10px !important;\r\n    font-size: 14px;\r\n    text-align: center;\r\n}\r\ntbody tr td:first-child {\r\n    font-size: 14px;\r\n    text-align: center;\r\n}\r\n.table-box {\r\n    overflow-x: auto;\r\n}\r\n.box-h h3.elementor-image-box-title {\r\n    padding: 0px 60px;\r\n}\r\n\r\n#luxembourg-our-faq p {\r\n        padding-right: 20px;\r\n    }\r\n    .aurion-ai-next-step::before {\r\ndisplay: none;\r\n}\r\n\r\n.aurion-ai-next-step::after {\r\n    display: none;\r\n}\r\n.aurion-ai-next-step-01::before {\r\ndisplay: none;\r\n}\r\n\r\n.aurion-ai-next-step-01::after {\r\n    display: none;\r\n}\r\n\r\n\r\n}\r\n \/******table end******\/\/* End custom CSS *\/"},"_elementor_conditions":null,"_elementor_controls_usage":null,"_eael_custom_js":null,"_elementor_screenshot_failed":null,"_elementor_page_assets":{"scripts":["elementor-frontend","the7-e-sticky-effect"],"styles":["widget-heading","the7-e-sticky-effect","widget-image","widget-divider","widget-icon-list","widget-image-box","widget-icon-box","widget-accordion"]},"_edit_last":null,"_eael_widget_elements":null,"_oembed_e2a5f6d3f5cedf610883f8715c2a5f29":null,"_oembed_0f7773ae3b3288e1727618eecd485b3d":null,"_oembed_time_0f7773ae3b3288e1727618eecd485b3d":null,"_heateor_sss_meta":{"sharing":0,"vertical_sharing":0},"_wp_old_date":null,"_yoast_wpseo_estimated-reading-time-minutes":null,"_yoast_wpseo_wordproof_timestamp":null,"_yoast_indexnow_last_ping":"1775129338","_yoast_wpseo_focuskw":"Gestion des incidents ITSM","_yoast_wpseo_metadesc":"Apprenez la gestion des incidents ITSM avec ITIL v4. D\u00e9couvrez le cycle de vie, les KPI et les meilleures pratiques pour r\u00e9duire les tickets de support","_yoast_wpseo_linkdex":null,"_yoast_wpseo_focuskeywords":"[{\"keyword\":\"Incident Management\",\"score\":81}]","_yoast_wpseo_keywordsynonyms":null,"_aioseo_title":null,"_aioseo_description":null,"_aioseo_keywords":null,"_aioseo_og_title":null,"_aioseo_og_description":null,"_aioseo_og_article_section":null,"_aioseo_og_article_tags":null,"_aioseo_twitter_title":null,"_aioseo_twitter_description":null,"_yoast_wpseo_content_score":null,"_thumbnail_id":"84725","_yoast_wpseo_canonical":null,"_eb_reusable_block_ids":[],"_yoast_post_redirect_info":null,"_yoast_wpseo_opengraph-description":"Apprenez la gestion des incidents ITSM avec ITIL v4. D\u00e9couvrez le cycle de vie, les KPI et les meilleures pratiques pour r\u00e9duire les tickets de support informatique \u00e0 l'aide de HaloITSM.","_yoast_wpseo_twitter-description":"Apprenez la gestion des incidents ITSM avec ITIL v4. D\u00e9couvrez le cycle de vie, les KPI et les meilleures pratiques pour r\u00e9duire les tickets de support informatique \u00e0 l'aide de HaloITSM.","_yoast_wpseo_opengraph-title":"Gestion des incidents ITSM : Guide de processus & ITIL v4 | SMC","_eb_attr":null,"footnotes":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gestion des incidents ITSM : Guide de processus &amp; ITIL v4 | SMC<\/title>\n<meta name=\"description\" content=\"Apprenez la gestion des incidents ITSM avec ITIL v4. D\u00e9couvrez le cycle de vie, les KPI et les meilleures pratiques pour r\u00e9duire les tickets de support\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/\" \/>\n<meta property=\"og:locale\" content=\"fr_BE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gestion des incidents ITSM : Guide de processus &amp; ITIL v4 | SMC\" \/>\n<meta property=\"og:description\" content=\"Apprenez la gestion des incidents ITSM avec ITIL v4. D\u00e9couvrez le cycle de vie, les KPI et les meilleures pratiques pour r\u00e9duire les tickets de support informatique \u00e0 l&#039;aide de HaloITSM.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/\" \/>\n<meta property=\"og:site_name\" content=\"SMC Consulting\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SMCConsulting\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T11:46:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/09\/Why-teams-choose-HaloITSM-for-incidents-190x300.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Gestion des incidents ITSM : Guide de processus &amp; ITIL v4 | SMC\" \/>\n<meta name=\"twitter:description\" content=\"Apprenez la gestion des incidents ITSM avec ITIL v4. D\u00e9couvrez le cycle de vie, les KPI et les meilleures pratiques pour r\u00e9duire les tickets de support informatique \u00e0 l&#039;aide de HaloITSM.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/09\/Why-teams-choose-HaloITSM-for-incidents-647x1024.webp\" \/>\n<meta name=\"twitter:site\" content=\"@SMCConsulting1\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/incidents-itsm\\\/\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/incidents-itsm\\\/\",\"name\":\"Gestion des incidents ITSM : Guide de processus & ITIL v4 | SMC\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/incidents-itsm\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/incidents-itsm\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/logo-2-1.webp\",\"datePublished\":\"2025-09-29T08:33:41+00:00\",\"dateModified\":\"2026-04-02T11:46:30+00:00\",\"description\":\"Apprenez la gestion des incidents ITSM avec ITIL v4. D\u00e9couvrez le cycle de vie, les KPI et les meilleures pratiques pour r\u00e9duire les tickets de support\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/incidents-itsm\\\/#breadcrumb\"},\"inLanguage\":\"fr-BE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/incidents-itsm\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-BE\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/incidents-itsm\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/logo-2-1.webp\",\"contentUrl\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/logo-2-1.webp\",\"width\":350,\"height\":350,\"caption\":\"Gestion des incidents ITSM\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/incidents-itsm\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Gestion des incidents dans HaloITSM\",\"item\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/incidents-itsm\\\/\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/\",\"name\":\"SMC Consulting\",\"description\":\"Fast-Track Your Digital Transformation\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-BE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#organization\",\"name\":\"SMC Consulting\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-BE\",\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/Logo.svg\",\"contentUrl\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/Logo.svg\",\"caption\":\"SMC Consulting\"},\"image\":{\"@id\":\"https:\\\/\\\/www.smcconsulting.be\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/SMCConsulting\",\"https:\\\/\\\/x.com\\\/SMCConsulting1\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/smcconsulting\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Gestion des incidents ITSM : Guide de processus & ITIL v4 | SMC","description":"Apprenez la gestion des incidents ITSM avec ITIL v4. D\u00e9couvrez le cycle de vie, les KPI et les meilleures pratiques pour r\u00e9duire les tickets de support","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/","og_locale":"fr_BE","og_type":"article","og_title":"Gestion des incidents ITSM : Guide de processus & ITIL v4 | SMC","og_description":"Apprenez la gestion des incidents ITSM avec ITIL v4. D\u00e9couvrez le cycle de vie, les KPI et les meilleures pratiques pour r\u00e9duire les tickets de support informatique \u00e0 l'aide de HaloITSM.","og_url":"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/","og_site_name":"SMC Consulting","article_publisher":"https:\/\/www.facebook.com\/SMCConsulting","article_modified_time":"2026-04-02T11:46:30+00:00","og_image":[{"url":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/09\/Why-teams-choose-HaloITSM-for-incidents-190x300.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_title":"Gestion des incidents ITSM : Guide de processus & ITIL v4 | SMC","twitter_description":"Apprenez la gestion des incidents ITSM avec ITIL v4. D\u00e9couvrez le cycle de vie, les KPI et les meilleures pratiques pour r\u00e9duire les tickets de support informatique \u00e0 l'aide de HaloITSM.","twitter_image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/09\/Why-teams-choose-HaloITSM-for-incidents-647x1024.webp","twitter_site":"@SMCConsulting1","twitter_misc":{"Est. reading time":"13 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/","url":"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/","name":"Gestion des incidents ITSM : Guide de processus & ITIL v4 | SMC","isPartOf":{"@id":"https:\/\/www.smcconsulting.be\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/#primaryimage"},"image":{"@id":"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/#primaryimage"},"thumbnailUrl":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/logo-2-1.webp","datePublished":"2025-09-29T08:33:41+00:00","dateModified":"2026-04-02T11:46:30+00:00","description":"Apprenez la gestion des incidents ITSM avec ITIL v4. D\u00e9couvrez le cycle de vie, les KPI et les meilleures pratiques pour r\u00e9duire les tickets de support","breadcrumb":{"@id":"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/#breadcrumb"},"inLanguage":"fr-BE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/"]}]},{"@type":"ImageObject","inLanguage":"fr-BE","@id":"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/#primaryimage","url":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/logo-2-1.webp","contentUrl":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/logo-2-1.webp","width":350,"height":350,"caption":"Gestion des incidents ITSM"},{"@type":"BreadcrumbList","@id":"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.smcconsulting.be\/fr\/"},{"@type":"ListItem","position":2,"name":"Gestion des incidents dans HaloITSM","item":"https:\/\/www.smcconsulting.be\/fr\/incidents-itsm\/"}]},{"@type":"WebSite","@id":"https:\/\/www.smcconsulting.be\/fr\/#website","url":"https:\/\/www.smcconsulting.be\/fr\/","name":"SMC Consulting","description":"Fast-Track Your Digital Transformation","publisher":{"@id":"https:\/\/www.smcconsulting.be\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.smcconsulting.be\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-BE"},{"@type":"Organization","@id":"https:\/\/www.smcconsulting.be\/fr\/#organization","name":"SMC Consulting","url":"https:\/\/www.smcconsulting.be\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-BE","@id":"https:\/\/www.smcconsulting.be\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Logo.svg","contentUrl":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Logo.svg","caption":"SMC Consulting"},"image":{"@id":"https:\/\/www.smcconsulting.be\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SMCConsulting","https:\/\/x.com\/SMCConsulting1","https:\/\/www.linkedin.com\/company\/smcconsulting\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/pages\/38514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/comments?post=38514"}],"version-history":[{"count":0,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/pages\/38514\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/media\/84725"}],"wp:attachment":[{"href":"https:\/\/www.smcconsulting.be\/fr\/wp-json\/wp\/v2\/media?parent=38514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}