{"id":34536,"date":"2025-04-18T07:07:48","date_gmt":"2025-04-18T05:07:48","guid":{"rendered":"https:\/\/www.smcconsulting.be\/application-de-conformite-au-rgpd-pour-freshdesk-ancienne-version\/"},"modified":"2026-03-06T09:53:17","modified_gmt":"2026-03-06T08:53:17","slug":"application-de-conformite-au-rgpd-pour-freshdesk-ancienne-version","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/fr\/application-de-conformite-au-rgpd-pour-freshdesk-ancienne-version\/","title":{"rendered":"Application de conformit\u00e9 au RGPD pour Freshdesk &#8211; ancienne version"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34536\" class=\"elementor elementor-34536 elementor-29882\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26fa84c e-flex e-con-boxed e-con e-parent\" data-id=\"26fa84c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43f807a elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"43f807a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Application de conformit\u00e9 RGPD pour Freshdesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e84685 e-flex e-con-boxed e-con e-parent\" data-id=\"4e84685\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4393919 elementor-widget elementor-widget-video\" data-id=\"4393919\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/OT14HregBdk&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3401871 elementor-widget elementor-widget-heading\" data-id=\"3401871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aper\u00e7u<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f0702d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9f0702d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66fe708 elementor-widget elementor-widget-text-editor\" data-id=\"66fe708\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&#8217;<a href=\"https:\/\/www.freshworks.com\/apps\/gdpr_compliance_app\/\" target=\"_blank\" rel=\"noopener\">Application de Conformit\u00e9 au RGPD<\/a> pour <a href=\"https:\/\/www.smcconsulting.be\/fr\/freshworks\/freshdesk\/\">Freshdesk<\/a> est destin\u00e9e aux entreprises ayant l&#8217;obligation de se conformer aux r\u00e9glementations du RGPD de l&#8217;UE.<\/p><p>L&#8217;Application de Conformit\u00e9 au RGPD pour Freshdesk est un outil puissant con\u00e7u pour supprimer automatiquement les contacts et leurs tickets associ\u00e9s dans Freshdesk selon des conditions pr\u00e9d\u00e9finies. Ces instructions vous guideront dans le processus de cr\u00e9ation de r\u00e8gles et de conditions pour mieux g\u00e9rer vos contacts et leurs donn\u00e9es associ\u00e9es. <\/p><p>Principaux avantages pour les utilisateurs de Freshdesk :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68da210 e-flex e-con-boxed e-con e-child\" data-id=\"68da210\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e1b935c e-flex e-con-boxed e-con e-child\" data-id=\"e1b935c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6242313 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"6242313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/02\/XMLID_149_.svg\" class=\"attachment-full size-full wp-image-31443\" alt=\"Pr\u00e9sentation de l&#039;application de conformit\u00e9 RGPD pour Freshdesk\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>Gain de temps<\/b> : vous pouvez automatiser le processus de suppression des contacts ind\u00e9sirables et des tickets associ\u00e9s, ce qui vous fait gagner du temps et des efforts. Exemple : l'application peut supprimer automatiquement les contacts et leurs donn\u00e9es associ\u00e9es apr\u00e8s un d\u00e9lai d\u00e9fini.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45db1e7 e-flex e-con-boxed e-con e-child\" data-id=\"45db1e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bea54fb elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"bea54fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/02\/XMLID_144.svg\" class=\"attachment-full size-full wp-image-31444\" alt=\"Pr\u00e9sentation de l&#039;application de conformit\u00e9 RGPD pour Freshdesk\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>S\u00e9curit\u00e9 des donn\u00e9es renforc\u00e9e<\/b> : En supprimant automatiquement les contacts et les donn\u00e9es associ\u00e9es (tickets et documents) qui ne sont plus n\u00e9cessaires, vous pouvez r\u00e9duire la quantit\u00e9 de donn\u00e9es personnelles stock\u00e9es dans Freshdesk, votre syst\u00e8me de support, r\u00e9duisant ainsi le risque de violations de donn\u00e9es.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f5669c e-flex e-con-boxed e-con e-child\" data-id=\"0f5669c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-220ac38 e-flex e-con-boxed e-con e-child\" data-id=\"220ac38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e8c663 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"0e8c663\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/02\/XMLID_145.svg\" class=\"attachment-full size-full wp-image-31445\" alt=\"Pr\u00e9sentation de l&#039;application de conformit\u00e9 RGPD pour Freshdesk\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>Conformit\u00e9 au RGPD<\/b> : En configurant des r\u00e8gles pour supprimer automatiquement les contacts et les tickets selon des conditions sp\u00e9cifiques, vous pouvez garantir la conformit\u00e9 de votre syst\u00e8me de support au RGPD.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8162139 e-flex e-con-boxed e-con e-child\" data-id=\"8162139\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e59be10 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"e59be10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/02\/XMLID_146.svg\" class=\"attachment-full size-full wp-image-31446\" alt=\"Pr\u00e9sentation de l&#039;application de conformit\u00e9 RGPD pour Freshdesk\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>R\u00e8gles personnalisables<\/b> : vous pouvez cr\u00e9er des r\u00e8gles personnalis\u00e9es bas\u00e9es sur diff\u00e9rents crit\u00e8res, vous permettant d'adapter l'application \u00e0 vos besoins sp\u00e9cifiques.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62d0351 elementor-widget elementor-widget-image\" data-id=\"62d0351\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"904\" height=\"254\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-1-Rules.webp\" class=\"attachment-full size-full wp-image-31640\" alt=\"Image 1 - r\u00e8gles\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-1-Rules.webp 904w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-1-Rules-300x84.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-1-Rules-768x216.webp 768w\" sizes=\"auto, (max-width: 904px) 100vw, 904px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-98eb5fc e-flex e-con-boxed e-con e-child\" data-id=\"98eb5fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-022cd94 elementor-position-left elementor-widget__width-initial elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"022cd94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/02\/MLID_147.svg\" class=\"attachment-full size-full wp-image-31448\" alt=\"Pr\u00e9sentation de l&#039;application de conformit\u00e9 RGPD pour Freshdesk\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>Performance am\u00e9lior\u00e9e<\/b> : En supprimant les donn\u00e9es inutiles, vous pouvez am\u00e9liorer les performances de Freshdesk en r\u00e9duisant le temps de chargement et en facilitant la recherche d'informations pour les agents.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fde7fcc elementor-position-left elementor-widget__width-initial elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"fde7fcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/02\/XMLID_148.svg\" class=\"attachment-full size-full wp-image-31449\" alt=\"Pr\u00e9sentation de l&#039;application de conformit\u00e9 RGPD pour Freshdesk\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>Meilleure exp\u00e9rience client<\/b> : En maintenant votre syst\u00e8me de support organis\u00e9, vous pouvez offrir une meilleure exp\u00e9rience \u00e0 vos clients, facilitant ainsi l'obtention du support dont ils ont besoin.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b96e6e e-flex e-con-boxed e-con e-child\" data-id=\"7b96e6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7b4adb elementor-widget elementor-widget-heading\" data-id=\"c7b4adb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment installer ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c208930 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c208930\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"26\" height=\"13\" viewBox=\"0 0 26 13\" fill=\"none\"><path d=\"M0.961824 7.50212L18.833 9.34689L17.2726 11.8279C16.7991 12.5836 17.8214 13.3745 18.5345 12.8067L25.7095 7.08904C26.0968 6.77973 26.0968 6.22156 25.7095 5.91225L18.5345 0.194574C17.8209 -0.376186 16.7991 0.41774 17.2726 1.17036L18.8297 3.6544L0.961824 5.49665C-0.320066 5.62562 -0.32115 7.37266 0.961824 7.50212Z\" fill=\"#88C057\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cliquez sur le bouton Installer<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"26\" height=\"13\" viewBox=\"0 0 26 13\" fill=\"none\"><path d=\"M0.961824 7.50212L18.833 9.34689L17.2726 11.8279C16.7991 12.5836 17.8214 13.3745 18.5345 12.8067L25.7095 7.08904C26.0968 6.77973 26.0968 6.22156 25.7095 5.91225L18.5345 0.194574C17.8209 -0.376186 16.7991 0.41774 17.2726 1.17036L18.8297 3.6544L0.961824 5.49665C-0.320066 5.62562 -0.32115 7.37266 0.961824 7.50212Z\" fill=\"#88C057\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Saisissez le domaine Freshdesk (sans https:\/\/ et .freshdesk.com) et la cl\u00e9 API, puis cliquez sur V\u00e9rifier pour valider les identifiants.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d607b6e elementor-widget elementor-widget-image\" data-id=\"d607b6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1384\" height=\"171\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-2-API-Key.webp\" class=\"attachment-full size-full wp-image-31641\" alt=\"Image 2 - Cl\u00e9 API\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-2-API-Key.webp 1384w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-2-API-Key-300x37.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-2-API-Key-1024x127.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-2-API-Key-768x95.webp 768w\" sizes=\"auto, (max-width: 1384px) 100vw, 1384px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97cc51f elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"97cc51f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"26\" height=\"13\" viewBox=\"0 0 26 13\" fill=\"none\"><path d=\"M0.961824 7.50212L18.833 9.34689L17.2726 11.8279C16.7991 12.5836 17.8214 13.3745 18.5345 12.8067L25.7095 7.08904C26.0968 6.77973 26.0968 6.22156 25.7095 5.91225L18.5345 0.194574C17.8209 -0.376186 16.7991 0.41774 17.2726 1.17036L18.8297 3.6544L0.961824 5.49665C-0.320066 5.62562 -0.32115 7.37266 0.961824 7.50212Z\" fill=\"#88C057\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cliquez sur le bouton Installer pour installer l'application<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"26\" height=\"13\" viewBox=\"0 0 26 13\" fill=\"none\"><path d=\"M0.961824 7.50212L18.833 9.34689L17.2726 11.8279C16.7991 12.5836 17.8214 13.3745 18.5345 12.8067L25.7095 7.08904C26.0968 6.77973 26.0968 6.22156 25.7095 5.91225L18.5345 0.194574C17.8209 -0.376186 16.7991 0.41774 17.2726 1.17036L18.8297 3.6544L0.961824 5.49665C-0.320066 5.62562 -0.32115 7.37266 0.961824 7.50212Z\" fill=\"#88C057\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Vous serez dirig\u00e9 vers la page de cr\u00e9ation de r\u00e8gles pour configurer les r\u00e8gles de suppression des contacts et des tickets.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-109c7a1 elementor-widget elementor-widget-image\" data-id=\"109c7a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"904\" height=\"284\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-3-Create-Rule-Page.webp\" class=\"attachment-full size-full wp-image-31642\" alt=\"Page de cr\u00e9ation de r\u00e8gle\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-3-Create-Rule-Page.webp 904w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-3-Create-Rule-Page-300x94.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-3-Create-Rule-Page-768x241.webp 768w\" sizes=\"auto, (max-width: 904px) 100vw, 904px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb0ff62 e-flex e-con-boxed e-con e-child\" data-id=\"eb0ff62\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-894f0a9 elementor-widget elementor-widget-heading\" data-id=\"894f0a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Instructions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ee2476 elementor-widget elementor-widget-text-editor\" data-id=\"9ee2476\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&#8217;application comporte deux sections principales : Cr\u00e9ation de r\u00e8gles et Ajout de r\u00e8gles d&#8217;exception.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c78bf3d elementor-widget elementor-widget-text-editor\" data-id=\"c78bf3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>La section <b>Cr\u00e9ation de r\u00e8gles<\/b> vous permet de cr\u00e9er des r\u00e8gles qui s&#8217;appliqueront aux conditions des tickets.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc9f510 elementor-widget elementor-widget-text-editor\" data-id=\"cc9f510\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>La section <strong>Configuration des r\u00e8gles globales<\/strong> vous permet de configurer le comportement de suppression par d\u00e9faut pour toutes les r\u00e8gles cr\u00e9\u00e9es dans l&#8217;application.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e95b0f4 elementor-widget elementor-widget-image\" data-id=\"e95b0f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1842\" height=\"800\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-8-Create-Contact-Rule-Page.webp\" class=\"attachment-full size-full wp-image-31650\" alt=\"Image 8 - Page de cr\u00e9ation de r\u00e8gle de contact\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-8-Create-Contact-Rule-Page.webp 1842w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-8-Create-Contact-Rule-Page-300x130.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-8-Create-Contact-Rule-Page-1024x445.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-8-Create-Contact-Rule-Page-768x334.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-8-Create-Contact-Rule-Page-1536x667.webp 1536w\" sizes=\"auto, (max-width: 1842px) 100vw, 1842px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91d1486 elementor-widget elementor-widget-text-editor\" data-id=\"91d1486\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Suppression d\u00e9finitive : S\u00e9lectionner cette option supprimera d\u00e9finitivement les contacts et leurs tickets associ\u00e9s de Freshdesk. Cette action ne peut pas \u00eatre annul\u00e9e, et les donn\u00e9es supprim\u00e9es ne peuvent pas \u00eatre r\u00e9cup\u00e9r\u00e9es. Cette option est recommand\u00e9e si vous souhaitez vous assurer que les contacts et les tickets sont compl\u00e8tement supprim\u00e9s de votre syst\u00e8me.  <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c352e0 elementor-widget elementor-widget-image\" data-id=\"3c352e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1384\" height=\"226\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-9-Contact-Rules-Example.webp\" class=\"attachment-full size-full wp-image-31647\" alt=\"Exemple de r\u00e8gles de contact\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-9-Contact-Rules-Example.webp 1384w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-9-Contact-Rules-Example-300x49.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-9-Contact-Rules-Example-1024x167.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-9-Contact-Rules-Example-768x125.webp 768w\" sizes=\"auto, (max-width: 1384px) 100vw, 1384px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc041ad elementor-widget elementor-widget-text-editor\" data-id=\"cc041ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Suppression temporaire : S\u00e9lectionner cette option marquera les contacts et leurs tickets associ\u00e9s comme supprim\u00e9s, mais ils resteront dans le syst\u00e8me pendant une p\u00e9riode donn\u00e9e avant d&#8217;\u00eatre d\u00e9finitivement supprim\u00e9s. Cette option est recommand\u00e9e si vous souhaitez pouvoir r\u00e9cup\u00e9rer les donn\u00e9es supprim\u00e9es dans un certain d\u00e9lai. <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e2b2ef elementor-widget elementor-widget-image\" data-id=\"8e2b2ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1384\" height=\"226\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-9-Contact-Rules-Example.webp\" class=\"attachment-full size-full wp-image-31647\" alt=\"Exemple de r\u00e8gles de contact\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-9-Contact-Rules-Example.webp 1384w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-9-Contact-Rules-Example-300x49.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-9-Contact-Rules-Example-1024x167.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-9-Contact-Rules-Example-768x125.webp 768w\" sizes=\"auto, (max-width: 1384px) 100vw, 1384px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0513df elementor-widget elementor-widget-text-editor\" data-id=\"b0513df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Remarque<\/strong> : Le comportement de suppression par d\u00e9faut d\u00e9fini dans la Configuration des r\u00e8gles globales s&#8217;appliquera \u00e0 toutes les r\u00e8gles cr\u00e9\u00e9es avant et apr\u00e8s le changement. Si vous modifiez le comportement de suppression par d\u00e9faut, cela n&#8217;affectera pas les contacts et les tickets d\u00e9j\u00e0 supprim\u00e9s. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46da1e8 elementor-widget elementor-widget-text-editor\" data-id=\"46da1e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>2. <strong>Section de configuration des r\u00e8gles individuelles :<\/strong> Vous pouvez s\u00e9lectionner les param\u00e8tres comme le Groupe, le Type et la Dur\u00e9e du ticket pour d\u00e9terminer quand un contact sera supprim\u00e9. Nous avons r\u00e9cemment introduit un nouveau param\u00e8tre qui est Conserver le contact. De plus, vous pouvez choisir une Condition de statut de ticket qui sp\u00e9cifiera si la r\u00e8gle s&#8217;applique aux tickets qui ont \u00e9t\u00e9 ferm\u00e9s depuis leur cr\u00e9ation ou ferm\u00e9s depuis leur derni\u00e8re mise \u00e0 jour.  <\/p><p>Par exemple, vous pouvez cr\u00e9er une r\u00e8gle qui supprime tous les contacts avec des tickets assign\u00e9s au Groupe X apr\u00e8s 2 jours depuis leur derni\u00e8re mise \u00e0 jour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0018eb0 elementor-widget elementor-widget-image\" data-id=\"0018eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1384\" height=\"427\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-7-Ticket-Rules-Example.webp\" class=\"attachment-full size-full wp-image-31646\" alt=\"Image 7 - exemple de r\u00e8gles de ticket\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-7-Ticket-Rules-Example.webp 1384w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-7-Ticket-Rules-Example-300x93.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-7-Ticket-Rules-Example-1024x316.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-7-Ticket-Rules-Example-768x237.webp 768w\" sizes=\"auto, (max-width: 1384px) 100vw, 1384px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76b3484 e-flex e-con-boxed e-con e-child\" data-id=\"76b3484\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5107d0e elementor-widget elementor-widget-text-editor\" data-id=\"5107d0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Condition de statut du ticket :<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b95463b elementor-widget elementor-widget-text-editor\" data-id=\"b95463b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez choisir l&#8217;une des conditions de statut de ticket suivantes pour d\u00e9terminer quand une r\u00e8gle doit \u00eatre appliqu\u00e9e :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3859f5 elementor-widget elementor-widget-text-editor\" data-id=\"d3859f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Depuis la fermeture<\/strong> : Cette condition comptabilisera le temps \u00e9coul\u00e9 depuis la fermeture du dernier ticket. La r\u00e8gle ne sera appliqu\u00e9e que si tous les tickets associ\u00e9s au contact sont ferm\u00e9s. <\/p><p>Par exemple, si vous choisissez Depuis la fermeture et d\u00e9finissez la Dur\u00e9e \u00e0 2 jours, la r\u00e8gle ne sera appliqu\u00e9e que si tous les tickets associ\u00e9s au contact sont ferm\u00e9s et qu&#8217;il s&#8217;est \u00e9coul\u00e9 2 jours depuis la fermeture du dernier ticket. Si un nouveau ticket est cr\u00e9\u00e9 pendant ce temps ou si un ticket reste ouvert, la r\u00e8gle ne sera pas appliqu\u00e9e. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93de71e elementor-widget elementor-widget-text-editor\" data-id=\"93de71e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Depuis la cr\u00e9ation<\/strong> : Cette condition comptabilisera le temps \u00e9coul\u00e9 depuis la cr\u00e9ation du dernier ticket. La r\u00e8gle ne sera appliqu\u00e9e que si tous les tickets associ\u00e9s au contact sont ferm\u00e9s. <\/p><p>Par exemple, supposons que vous souhaitiez supprimer tous les contacts qui ont des tickets assign\u00e9s au Groupe X et de Type Y, et qui n&#8217;ont eu aucune activit\u00e9 pendant 5 jours depuis la cr\u00e9ation de leur dernier ticket. Pour ce faire, vous cr\u00e9eriez une r\u00e8gle avec les param\u00e8tres suivants : <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8830c6 elementor-widget elementor-widget-text-editor\" data-id=\"c8830c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Groupe : x<\/li><li>Type : y<\/li><li>Dur\u00e9e : 5 jours<\/li><li>Condition de statut du ticket : Depuis la cr\u00e9ation<\/li><li>Conserver le contact : Non<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d23bad9 elementor-widget elementor-widget-text-editor\" data-id=\"d23bad9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cette r\u00e8gle supprimera tous les contacts qui ont des tickets assign\u00e9s au Groupe X et de Type Y et qui n&#8217;ont eu aucune activit\u00e9 pendant 5 jours depuis la cr\u00e9ation de leur dernier ticket. L&#8217;application v\u00e9rifiera tous les tickets associ\u00e9s au contact, et si tous sont ferm\u00e9s et qu&#8217;il s&#8217;est \u00e9coul\u00e9 5 jours depuis la cr\u00e9ation du dernier ticket, le contact sera supprim\u00e9 avec ses tickets associ\u00e9s. <\/p><p>Veuillez noter que si un nouveau ticket est cr\u00e9\u00e9 pendant cette p\u00e9riode ou si un ticket reste ouvert, la r\u00e8gle ne sera pas appliqu\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b80e137 elementor-widget elementor-widget-text-editor\" data-id=\"b80e137\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Limite de temps :<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0dc04a elementor-widget elementor-widget-text-editor\" data-id=\"a0dc04a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez d\u00e9finir une limite de temps maximale pour la suppression des contacts. La limite de temps peut \u00eatre fix\u00e9e jusqu&#8217;\u00e0 4 ans. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ede5df2 e-flex e-con-boxed e-con e-child\" data-id=\"ede5df2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04ea834 elementor-widget elementor-widget-image\" data-id=\"04ea834\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"904\" height=\"226\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-5-Duration-Conditions.webp\" class=\"attachment-full size-full wp-image-31644\" alt=\"Image 5 - conditions de dur\u00e9e\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-5-Duration-Conditions.webp 904w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-5-Duration-Conditions-300x75.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-5-Duration-Conditions-768x192.webp 768w\" sizes=\"auto, (max-width: 904px) 100vw, 904px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42f1e6a e-flex e-con-boxed e-con e-child\" data-id=\"42f1e6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-371b4cc elementor-widget elementor-widget-text-editor\" data-id=\"371b4cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>R\u00e8gle de conservation des contacts :<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a1a38f elementor-widget elementor-widget-text-editor\" data-id=\"8a1a38f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cette r\u00e8gle d\u00e9termine si un contact doit \u00eatre conserv\u00e9 ou supprim\u00e9 apr\u00e8s des actions sp\u00e9cifiques dans le syst\u00e8me. Cela peut aider les entreprises \u00e0 supprimer les tickets tout en conservant les contacts. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36733f7 elementor-widget elementor-widget-image\" data-id=\"36733f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1832\" height=\"944\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-12-\u2013-Use-Case-1-Contacts-.webp\" class=\"attachment-full size-full wp-image-31651\" alt=\"Cas d&#039;utilisation 1 contacts\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-12-\u2013-Use-Case-1-Contacts-.webp 1832w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-12-\u2013-Use-Case-1-Contacts--300x155.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-12-\u2013-Use-Case-1-Contacts--1024x528.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-12-\u2013-Use-Case-1-Contacts--768x396.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-12-\u2013-Use-Case-1-Contacts--1536x791.webp 1536w\" sizes=\"auto, (max-width: 1832px) 100vw, 1832px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e49756f e-flex e-con-boxed e-con e-child\" data-id=\"e49756f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e80d76e elementor-widget elementor-widget-text-editor\" data-id=\"e80d76e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Oui<\/strong> : S\u00e9lectionner \u00ab Oui \u00bb signifie que le contact sera conserv\u00e9 dans le syst\u00e8me, garantissant que ses informations restent disponibles pour une utilisation ou une r\u00e9f\u00e9rence future.<\/li><li><strong>Non<\/strong> : S\u00e9lectionner \u00ab Non \u00bb permettra la suppression du contact selon les crit\u00e8res choisis. Cependant, veuillez noter que m\u00eame si le contact est supprim\u00e9, l&#8217;agent associ\u00e9 au contact sera toujours conserv\u00e9. <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c56bbe8 e-flex e-con-boxed e-con e-child\" data-id=\"c56bbe8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fce20c elementor-widget elementor-widget-text-editor\" data-id=\"1fce20c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voici un exemple d&#8217;ajout d&#8217;une r\u00e8gle avec les param\u00e8tres suivants :<\/p><p>S\u00e9lectionnez les r\u00e8gles :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2abebf7 elementor-widget elementor-widget-image\" data-id=\"2abebf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1802\" height=\"1056\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-13-Use-case-2-Tickets.webp\" class=\"attachment-full size-full wp-image-31653\" alt=\"Image 13 - cas d&#039;utilisation 2 tickets\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-13-Use-case-2-Tickets.webp 1802w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-13-Use-case-2-Tickets-300x176.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-13-Use-case-2-Tickets-1024x600.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-13-Use-case-2-Tickets-768x450.png 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-13-Use-case-2-Tickets-1536x900.png 1536w\" sizes=\"auto, (max-width: 1802px) 100vw, 1802px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f62f84 elementor-widget elementor-widget-text-editor\" data-id=\"9f62f84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cliquez sur Enregistrer pour ajouter la r\u00e8gle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-494e207 elementor-widget elementor-widget-image\" data-id=\"494e207\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1832\" height=\"922\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-14-Use-case-2-Contacts.webp\" class=\"attachment-full size-full wp-image-31652\" alt=\"Image 14 - cas d&#039;utilisation 2 contacts\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-14-Use-case-2-Contacts.webp 1832w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-14-Use-case-2-Contacts-300x151.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-14-Use-case-2-Contacts-1024x515.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-14-Use-case-2-Contacts-768x387.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-14-Use-case-2-Contacts-1536x773.webp 1536w\" sizes=\"auto, (max-width: 1832px) 100vw, 1832px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e82da0 elementor-widget elementor-widget-text-editor\" data-id=\"8e82da0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous vous recommandons de r\u00e9fl\u00e9chir attentivement \u00e0 l&#8217;option la plus adapt\u00e9e \u00e0 votre organisation avant de faire un choix.<\/p><p>La combinaison de diff\u00e9rentes r\u00e8gles ne s&#8217;applique pas au m\u00eame contact. Chaque r\u00e8gle fonctionne ind\u00e9pendamment. <\/p><p>Si un contact a plus d&#8217;un type de ticket ou si les tickets appartiennent \u00e0 plus d&#8217;un groupe, plusieurs types et groupes peuvent \u00eatre ajout\u00e9s dans la m\u00eame r\u00e8gle.<\/p><p>Si vous souhaitez appliquer une r\u00e8gle \u00e0 un ensemble diff\u00e9rent de conditions, vous devrez cr\u00e9er une nouvelle r\u00e8gle.<\/p><p>En cas de conflit entre deux r\u00e8gles (une pour la suppression et une pour la conservation du contact), la conservation du contact est prioritaire.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d807e57 elementor-widget elementor-widget-text-editor\" data-id=\"d807e57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa section <b>2. Ajout de r\u00e8gles d&#8217;exception<\/b> vous permet d&#8217;ajouter des exceptions qui emp\u00eacheront la suppression d&#8217;un contact et de ses tickets associ\u00e9s. Vous pouvez choisir de conserver un contact en ajoutant une \u00c9tiquette, un Email ou une Entreprise. Par exemple, si un contact appartient \u00e0 une entreprise sp\u00e9cifique, vous pouvez ajouter cette entreprise aux r\u00e8gles d&#8217;exception, et ce contact et ses tickets associ\u00e9s ne seront pas supprim\u00e9s.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7609c67 elementor-widget elementor-widget-image\" data-id=\"7609c67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1384\" height=\"369\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-10-Exception-Rules.webp\" class=\"attachment-full size-full wp-image-31648\" alt=\"Image 10 - r\u00e8gles d&#039;exception\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-10-Exception-Rules.webp 1384w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-10-Exception-Rules-300x80.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-10-Exception-Rules-1024x273.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/04\/Image-10-Exception-Rules-768x205.webp 768w\" sizes=\"auto, (max-width: 1384px) 100vw, 1384px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2249b65 e-flex e-con-boxed e-con e-child\" data-id=\"2249b65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99410cf elementor-widget elementor-widget-text-editor\" data-id=\"99410cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Veuillez noter que pour ajouter une \u00c9tiquette comme exception, l&#8217;\u00c9tiquette doit exister dans le syst\u00e8me et \u00eatre ajout\u00e9e au profil du contact. Vous pouvez ajouter plusieurs \u00e9tiquettes s\u00e9par\u00e9es par une virgule. <\/p><p>Pour utiliser l&#8217;application, cr\u00e9ez simplement vos r\u00e8gles et exceptions, enregistrez vos modifications et activez l&#8217;application. L&#8217;application supprimera alors automatiquement tous les contacts qui r\u00e9pondent aux crit\u00e8res de vos r\u00e8gles, mais uniquement si tous les tickets correspondent aux conditions des r\u00e8gles et aux r\u00e8gles d&#8217;exception.  Merci d&#8217;utiliser l&#8217;application Auto-Delete Contacts pour vous aider \u00e0 rationaliser votre flux de travail Freshdesk !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6573ff9 elementor-widget elementor-widget-heading\" data-id=\"6573ff9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exemples de cas d'utilisation :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91284f4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"91284f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eee9d72 elementor-widget elementor-widget-text-editor\" data-id=\"eee9d72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Une entreprise souhaite supprimer tous les contacts et leurs tickets associ\u00e9s qui n&#8217;ont eu aucune activit\u00e9 depuis plus de 6 mois, sauf ceux qui ont l&#8217;\u00e9tiquette \u00ab VIP \u00bb. Ils peuvent cr\u00e9er une r\u00e8gle avec une dur\u00e9e de 180 jours ou 6 mois et ajouter une exception pour l&#8217;\u00e9tiquette \u00ab VIP \u00bb.  <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5b04a3 elementor-widget elementor-widget-text-editor\" data-id=\"d5b04a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Une entreprise souhaite supprimer automatiquement tous les contacts et tickets assign\u00e9s \u00e0 un groupe sp\u00e9cifique, sauf ceux qui ont \u00e9t\u00e9 assign\u00e9s \u00e0 un membre particulier de l&#8217;\u00e9quipe. Ils peuvent cr\u00e9er une r\u00e8gle avec le groupe s\u00e9lectionn\u00e9 et ajouter une exception pour l&#8217;adresse email du membre de l&#8217;\u00e9quipe. <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6465b9 elementor-widget elementor-widget-text-editor\" data-id=\"c6465b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Une \u00e9quipe de support souhaite supprimer automatiquement tous les contacts et tickets d&#8217;un certain type, mais veut conserver ceux qui ont un ticket ouvert. Ils peuvent cr\u00e9er une r\u00e8gle avec le type s\u00e9lectionn\u00e9 et ajouter une exception pour tout contact ayant un ticket ouvert. <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c2a1df e-con-full e-flex e-con e-parent\" data-id=\"1c2a1df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3f64963 e-flex e-con-boxed e-con e-child\" data-id=\"3f64963\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5e77a6f e-con-full e-flex e-con e-child\" data-id=\"5e77a6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b64ad21 elementor-widget elementor-widget-heading\" data-id=\"6b64ad21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions <strong style=\"color:#192BC2\">fr\u00e9quemment pos\u00e9es<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee2092 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3ee2092\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ae283c3 elementor-widget elementor-widget-accordion\" data-id=\"2ae283c3\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"faq-id\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7191\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7191\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que fait cette application ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7191\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7191\"><p>L&#8217;application supprimera automatiquement les contacts et leurs tickets associ\u00e9s selon les r\u00e8gles que vous d\u00e9finissez. Elle peut vous aider \u00e0 maintenir votre liste de contacts propre et organis\u00e9e. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7192\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7192\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Cette application est-elle conforme au RGPD ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7192\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7192\"><p>Oui, l&#8217;application est con\u00e7ue pour \u00eatre conforme au RGPD. Elle ne stocke pas de donn\u00e9es et offre des options pour conserver les contacts qui ont des exceptions bas\u00e9es sur leur tag, email ou entreprise. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7193\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7193\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quels types de r\u00e8gles puis-je cr\u00e9er avec cette application ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7193\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7193\"><p>Vous pouvez cr\u00e9er des r\u00e8gles bas\u00e9es sur le groupe assign\u00e9 et\/ou le type d&#8217;un ticket, ainsi que la dur\u00e9e depuis la cr\u00e9ation ou la fermeture d&#8217;un ticket.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7194\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7194\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Puis-je cr\u00e9er plusieurs r\u00e8gles pour le m\u00eame contact ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7194\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7194\"><p>Non, si vous voulez avoir une combinaison de r\u00e8gles pour le m\u00eame contact, vous pouvez cr\u00e9er une r\u00e8gle qui contient toutes les options comme plusieurs groupes et types de tickets qui s&#8217;appliqueront au m\u00eame contact.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7195\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7195\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Puis-je ajouter des exceptions aux r\u00e8gles de suppression ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7195\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7195\"><p> Oui, vous pouvez ajouter des exceptions bas\u00e9es sur l&#8217;\u00e9tiquette, l&#8217;email ou l&#8217;entreprise d&#8217;un contact pour emp\u00eacher sa suppression.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7196\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-7196\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\"> Quelle est la dur\u00e9e maximale que je peux d\u00e9finir pour les r\u00e8gles ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7196\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-7196\"><p>Vous pouvez d\u00e9finir la dur\u00e9e jusqu&#8217;\u00e0 90 jours.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7197\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-7197\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quelle est la diff\u00e9rence entre la suppression d\u00e9finitive et temporaire ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7197\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-7197\"><p>La suppression d\u00e9finitive supprimera d\u00e9finitivement le contact et tous les tickets associ\u00e9s, tandis que la suppression temporaire les marquera comme supprim\u00e9s mais les conservera dans le syst\u00e8me pendant une certaine p\u00e9riode.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7198\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-7198\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Puis-je modifier les param\u00e8tres globaux pour toutes les r\u00e8gles ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7198\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-7198\"><p>Oui, vous pouvez modifier les param\u00e8tres globaux pour appliquer la suppression d\u00e9finitive ou temporaire \u00e0 toutes les r\u00e8gles.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7199\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-7199\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que se passe-t-il s'il y a un conflit entre une r\u00e8gle de suppression et une r\u00e8gle d'exception pour le m\u00eame contact ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7199\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-7199\"><p>La r\u00e8gle d&#8217;exception est prioritaire et le contact ne sera pas supprim\u00e9.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-71910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-71910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-long-arrow-alt-up\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M88 166.059V468c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12V166.059h46.059c21.382 0 32.09-25.851 16.971-40.971l-86.059-86.059c-9.373-9.373-24.569-9.373-33.941 0l-86.059 86.059c-15.119 15.119-4.411 40.971 16.971 40.971H88z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Puis-je r\u00e9cup\u00e9rer les contacts et tickets supprim\u00e9s ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-71910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-71910\"><p>Uniquement si l&#8217;option globale de suppression d\u00e9finitive est d\u00e9finie sur Non. Si la configuration s\u00e9lectionn\u00e9e est la suppression d\u00e9finitive sur Oui, une fois les contacts et tickets supprim\u00e9s, ils ne peuvent pas \u00eatre r\u00e9cup\u00e9r\u00e9s. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e6c63d e-con-full e-flex e-con e-child\" data-id=\"9e6c63d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-549ed70 elementor-widget elementor-widget-image\" data-id=\"549ed70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"889\" height=\"976\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/02\/Group-622.webp\" class=\"attachment-full size-full wp-image-31465\" alt=\"Questions fr\u00e9quemment pos\u00e9es\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/02\/Group-622.webp 889w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/02\/Group-622-273x300.webp 273w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/02\/Group-622-768x843.webp 768w\" sizes=\"auto, (max-width: 889px) 100vw, 889px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e7a852e e-flex e-con-boxed e-con e-parent\" data-id=\"e7a852e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6a9b35 elementor-widget elementor-widget-text-editor\" data-id=\"d6a9b35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Merci d&#8217;utiliser l&#8217;application Auto-Delete Contacts pour vous aider \u00e0 rationaliser votre flux de travail Freshdesk !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3528046d e-flex e-con-boxed e-con e-parent\" data-id=\"3528046d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-192b0040 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"192b0040\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7197d6c6 e-con-full e-flex e-con e-child\" data-id=\"7197d6c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21a70d30 elementor-widget elementor-widget-heading\" data-id=\"21a70d30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong style=\"color:#192BC2\">Demandez une d\u00e9mo<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-218dff47 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"218dff47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-749542b0 elementor-widget elementor-widget-text-editor\" data-id=\"749542b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contactez notre \u00e9quipe d&#8217;experts d\u00e8s aujourd&#8217;hui. Que vous ayez une question, que vous ayez besoin d&#8217;assistance ou que vous souhaitiez devenir partenaire, nous sommes l\u00e0 pour vous aider. <strong>Remplissez le formulaire ci-dessous et nous vous contacterons rapidement.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56c4bd75 e-flex e-con-boxed e-con e-child\" data-id=\"56c4bd75\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2180e4a8 elementor-widget elementor-widget-shortcode\" data-id=\"2180e4a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script>\nvar 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tickets.\",\"selected_icon\":{\"value\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/XMLID_1452_.svg\",\"id\":10226},\"library\":\"svg\"},\"_id\":\"cfcfc39\"}],\"icon_size\":{\"unit\":\"px\",\"size\":26,\"sizes\":[]},\"icon_typography_typography\":\"custom\",\"icon_typography_font_family\":\"Outfit\",\"icon_typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"icon_typography_font_weight\":\"400\",\"icon_typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"text_color\":\"#263238\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"cbc255b\"}],\"space_between\":{\"unit\":\"px\",\"size\":15,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global 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tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"1529525\"}]},\"elements\":[{\"id\":\"894f0a9\",\"elType\":\"widget\",\"settings\":{\"title\":\"Instructions\",\"title_color\":\"#0B0B0B\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":42,\"sizes\":[]},\"typography_font_size_tablet\":{\"unit\":\"px\",\"size\":35,\"sizes\":[]},\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":30,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.3,\"sizes\":[]},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"484fa21\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\"},\"elements\":[],\"widgetType\":\"heading\"},{\"id\":\"9ee2476\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>L'application comporte deux sections principales : Cr\\u00e9ation de r\\u00e8gles et Ajout de r\\u00e8gles d'exception.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"-10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"c78bf3d\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ol><li>La section <b>Cr\\u00e9ation de r\\u00e8gles<\\\/b> vous permet de cr\\u00e9er des r\\u00e8gles qui s'appliqueront aux conditions des tickets.<\\\/li><\\\/ol>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"-10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"cc9f510\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li>La section <strong>Configuration des r\\u00e8gles globales<\\\/strong> vous permet de configurer le comportement de suppression par d\\u00e9faut pour toutes les r\\u00e8gles cr\\u00e9\\u00e9es dans l'application.<\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"-10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"e95b0f4\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Image-8-Create-Contact-Rule-Page.webp\",\"id\":31650,\"size\":\"\",\"alt\":\"Image 8 - Create Contact Rule 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Cette action ne peut pas \\u00eatre annul\\u00e9e, et les donn\\u00e9es supprim\\u00e9es ne peuvent pas \\u00eatre r\\u00e9cup\\u00e9r\\u00e9es. Cette option est recommand\\u00e9e si vous souhaitez vous assurer que les contacts et les tickets sont compl\\u00e8tement supprim\\u00e9s de votre syst\\u00e8me.  <\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"-10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"3c352e0\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Image-9-Contact-Rules-Example.webp\",\"id\":31647,\"size\":\"\",\"alt\":\"\",\"source\":\"library\"},\"image_size\":\"full\",\"align\":\"left\",\"space\":{\"unit\":\"%\",\"size\":70,\"sizes\":[]},\"space_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"670a8e2\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"image_border_border\":\"solid\",\"image_border_width\":{\"unit\":\"px\",\"top\":\"3\",\"right\":\"3\",\"bottom\":\"3\",\"left\":\"3\",\"isLinked\":true},\"image_border_color\":\"#FFCC00\",\"caption\":\"Exemple de r\\u00e8gles de contact\"},\"elements\":[],\"widgetType\":\"image\"},{\"id\":\"cc041ad\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li>Suppression temporaire : S\\u00e9lectionner cette option marquera les contacts et leurs tickets associ\\u00e9s comme supprim\\u00e9s, mais ils resteront dans le syst\\u00e8me pendant une p\\u00e9riode donn\\u00e9e avant d'\\u00eatre d\\u00e9finitivement supprim\\u00e9s. Cette option est recommand\\u00e9e si vous souhaitez pouvoir r\\u00e9cup\\u00e9rer les donn\\u00e9es supprim\\u00e9es dans un certain d\\u00e9lai. <\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"-10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"8e2b2ef\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Image-9-Contact-Rules-Example.webp\",\"id\":31647,\"size\":\"\",\"alt\":\"\",\"source\":\"library\"},\"image_size\":\"full\",\"align\":\"left\",\"space\":{\"unit\":\"%\",\"size\":70,\"sizes\":[]},\"space_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"670a8e2\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"image_border_border\":\"solid\",\"image_border_width\":{\"unit\":\"px\",\"top\":\"3\",\"right\":\"3\",\"bottom\":\"3\",\"left\":\"3\",\"isLinked\":true},\"image_border_color\":\"#FFCC00\",\"caption\":\"Exemple de r\\u00e8gles de contact\"},\"elements\":[],\"widgetType\":\"image\"},{\"id\":\"b0513df\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p><strong>Remarque<\\\/strong> : Le comportement de suppression par d\\u00e9faut d\\u00e9fini dans la Configuration des r\\u00e8gles globales s'appliquera \\u00e0 toutes les r\\u00e8gles cr\\u00e9\\u00e9es avant et apr\\u00e8s le changement. Si vous modifiez le comportement de suppression par d\\u00e9faut, cela n'affectera pas les contacts et les tickets d\\u00e9j\\u00e0 supprim\\u00e9s. <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"-10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"46da1e8\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>2. <strong>Section de configuration des r\\u00e8gles individuelles :<\\\/strong> Vous pouvez s\\u00e9lectionner les param\\u00e8tres comme le Groupe, le Type et la Dur\\u00e9e du ticket pour d\\u00e9terminer quand un contact sera supprim\\u00e9. Nous avons r\\u00e9cemment introduit un nouveau param\\u00e8tre qui est Conserver le contact. De plus, vous pouvez choisir une Condition de statut de ticket qui sp\\u00e9cifiera si la r\\u00e8gle s'applique aux tickets qui ont \\u00e9t\\u00e9 ferm\\u00e9s depuis leur cr\\u00e9ation ou ferm\\u00e9s depuis leur derni\\u00e8re mise \\u00e0 jour.  <\\\/p><p>Par exemple, vous pouvez cr\\u00e9er une r\\u00e8gle qui supprime tous les contacts avec des tickets assign\\u00e9s au Groupe X apr\\u00e8s 2 jours depuis leur derni\\u00e8re mise \\u00e0 jour.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"-10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"0018eb0\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Image-7-Ticket-Rules-Example.webp\",\"id\":31646,\"size\":\"\",\"alt\":\"Image 7 - Ticket Rules Example\",\"source\":\"library\"},\"image_size\":\"full\",\"align\":\"left\",\"space\":{\"unit\":\"%\",\"size\":70,\"sizes\":[]},\"space_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"670a8e2\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"image_border_border\":\"solid\",\"image_border_width\":{\"unit\":\"px\",\"top\":\"3\",\"right\":\"3\",\"bottom\":\"3\",\"left\":\"3\",\"isLinked\":true},\"image_border_color\":\"#FFCC00\",\"caption\":\" Exemple de r\\u00e8gles de ticket\"},\"elements\":[],\"widgetType\":\"image\"}],\"isInner\":true},{\"id\":\"76b3484\",\"elType\":\"container\",\"settings\":{\"boxed_width\":{\"unit\":\"px\",\"size\":1200,\"sizes\":[]},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"hover_parallax\":[{\"layer_position_vr\":{\"unit\":\"%\",\"size\":30},\"layer_position_hr\":{\"unit\":\"%\",\"size\":40},\"_id\":\"3d227f1\"},{\"layer_position_vr\":{\"unit\":\"%\",\"size\":60},\"layer_position_hr\":{\"unit\":\"%\",\"size\":20},\"_id\":\"80c3721\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"c825cf7\"}]},\"elements\":[{\"id\":\"5107d0e\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li><strong>Condition de statut du ticket :<\\\/strong><\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"-10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"b95463b\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Vous pouvez choisir l'une des conditions de statut de ticket suivantes pour d\\u00e9terminer quand une r\\u00e8gle doit \\u00eatre appliqu\\u00e9e :<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"-10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"d3859f5\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p><strong>Depuis la fermeture<\\\/strong> : Cette condition comptabilisera le temps \\u00e9coul\\u00e9 depuis la fermeture du dernier ticket. La r\\u00e8gle ne sera appliqu\\u00e9e que si tous les tickets associ\\u00e9s au contact sont ferm\\u00e9s. <\\\/p><p>Par exemple, si vous choisissez Depuis la fermeture et d\\u00e9finissez la Dur\\u00e9e \\u00e0 2 jours, la r\\u00e8gle ne sera appliqu\\u00e9e que si tous les tickets associ\\u00e9s au contact sont ferm\\u00e9s et qu'il s'est \\u00e9coul\\u00e9 2 jours depuis la fermeture du dernier ticket. Si un nouveau ticket est cr\\u00e9\\u00e9 pendant ce temps ou si un ticket reste ouvert, la r\\u00e8gle ne sera pas appliqu\\u00e9e. <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"-10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"93de71e\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p><strong>Depuis la cr\\u00e9ation<\\\/strong> : Cette condition comptabilisera le temps \\u00e9coul\\u00e9 depuis la cr\\u00e9ation du dernier ticket. La r\\u00e8gle ne sera appliqu\\u00e9e que si tous les tickets associ\\u00e9s au contact sont ferm\\u00e9s. <\\\/p><p>Par exemple, supposons que vous souhaitiez supprimer tous les contacts qui ont des tickets assign\\u00e9s au Groupe X et de Type Y, et qui n'ont eu aucune activit\\u00e9 pendant 5 jours depuis la cr\\u00e9ation de leur dernier ticket. Pour ce faire, vous cr\\u00e9eriez une r\\u00e8gle avec les param\\u00e8tres suivants : <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"-10\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"c8830c6\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li>Groupe : x<\\\/li><li>Type : y<\\\/li><li>Dur\\u00e9e : 5 jours<\\\/li><li>Condition de statut du ticket : Depuis la cr\\u00e9ation<\\\/li><li>Conserver le contact : Non<\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"d23bad9\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Cette r\\u00e8gle supprimera tous les contacts qui ont des tickets assign\\u00e9s au Groupe X et de Type Y et qui n'ont eu aucune activit\\u00e9 pendant 5 jours depuis la cr\\u00e9ation de leur dernier ticket. L'application v\\u00e9rifiera tous les tickets associ\\u00e9s au contact, et si tous sont ferm\\u00e9s et qu'il s'est \\u00e9coul\\u00e9 5 jours depuis la cr\\u00e9ation du dernier ticket, le contact sera supprim\\u00e9 avec ses tickets associ\\u00e9s. <\\\/p><p>Veuillez noter que si un nouveau ticket est cr\\u00e9\\u00e9 pendant cette p\\u00e9riode ou si un ticket reste ouvert, la r\\u00e8gle ne sera pas appliqu\\u00e9e.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"b80e137\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li><strong>Limite de temps :<\\\/strong><\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"a0dc04a\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Vous pouvez d\\u00e9finir une limite de temps maximale pour la suppression des contacts. La limite de temps peut \\u00eatre fix\\u00e9e jusqu'\\u00e0 4 ans. <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true},{\"id\":\"ede5df2\",\"elType\":\"container\",\"settings\":{\"boxed_width\":{\"unit\":\"px\",\"size\":1200,\"sizes\":[]},\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"0\",\"left\":\"1\",\"isLinked\":false},\"border_color\":\"#969696\",\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"20\",\"bottom\":\"10\",\"left\":\"20\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"10\",\"bottom\":\"10\",\"left\":\"10\",\"isLinked\":true},\"hover_parallax\":[{\"layer_position_vr\":{\"unit\":\"%\",\"size\":30},\"layer_position_hr\":{\"unit\":\"%\",\"size\":40},\"_id\":\"54cd81e\"},{\"layer_position_vr\":{\"unit\":\"%\",\"size\":60},\"layer_position_hr\":{\"unit\":\"%\",\"size\":20},\"_id\":\"9a61c40\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"7cd0bd4\"}]},\"elements\":[{\"id\":\"04ea834\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Image-5-Duration-Conditions.webp\",\"id\":31644,\"size\":\"\",\"alt\":\"Image 5 - Duration Conditions\",\"source\":\"library\"},\"image_size\":\"full\",\"align\":\"left\",\"space\":{\"unit\":\"%\",\"size\":70,\"sizes\":[]},\"space_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"670a8e2\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"image_border_border\":\"solid\",\"image_border_width\":{\"unit\":\"px\",\"top\":\"3\",\"right\":\"3\",\"bottom\":\"3\",\"left\":\"3\",\"isLinked\":true},\"image_border_color\":\"#FFCC00\",\"caption\":\" Conditions de dur\\u00e9e\"},\"elements\":[],\"widgetType\":\"image\"}],\"isInner\":true},{\"id\":\"42f1e6a\",\"elType\":\"container\",\"settings\":{\"boxed_width\":{\"unit\":\"px\",\"size\":1200,\"sizes\":[]},\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"0\",\"left\":\"1\",\"isLinked\":false},\"border_color\":\"#969696\",\"margin\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"10\",\"left\":\"20\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"10\",\"bottom\":\"10\",\"left\":\"10\",\"isLinked\":true},\"hover_parallax\":[{\"layer_position_vr\":{\"unit\":\"%\",\"size\":30},\"layer_position_hr\":{\"unit\":\"%\",\"size\":40},\"_id\":\"3010bdf\"},{\"layer_position_vr\":{\"unit\":\"%\",\"size\":60},\"layer_position_hr\":{\"unit\":\"%\",\"size\":20},\"_id\":\"ac3a760\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5d2969d\"}]},\"elements\":[{\"id\":\"371b4cc\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li><strong>R\\u00e8gle de conservation des contacts :<\\\/strong><\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"8a1a38f\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Cette r\\u00e8gle d\\u00e9termine si un contact doit \\u00eatre conserv\\u00e9 ou supprim\\u00e9 apr\\u00e8s des actions sp\\u00e9cifiques dans le syst\\u00e8me. Cela peut aider les entreprises \\u00e0 supprimer les tickets tout en conservant les contacts. <\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]},\"_padding\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"20\",\"isLinked\":false}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"36733f7\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Image-12-\\u2013-Use-Case-1-Contacts-.png\",\"id\":31651,\"size\":\"\",\"alt\":\"Image 12 \\u2013 Use Case 1 Contacts\",\"source\":\"library\"},\"image_size\":\"full\",\"align\":\"left\",\"space\":{\"unit\":\"%\",\"size\":70,\"sizes\":[]},\"space_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"670a8e2\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"image_border_border\":\"solid\",\"image_border_width\":{\"unit\":\"px\",\"top\":\"3\",\"right\":\"3\",\"bottom\":\"3\",\"left\":\"3\",\"isLinked\":true},\"image_border_color\":\"#FFCC00\",\"caption\":\"Cas d'utilisation 1 contacts\"},\"elements\":[],\"widgetType\":\"image\"}],\"isInner\":true},{\"id\":\"e49756f\",\"elType\":\"container\",\"settings\":{\"boxed_width\":{\"unit\":\"px\",\"size\":1200,\"sizes\":[]},\"border_border\":\"none\",\"border_width\":{\"unit\":\"px\",\"top\":\"1\",\"right\":\"1\",\"bottom\":\"0\",\"left\":\"1\",\"isLinked\":false},\"border_color\":\"#969696\",\"padding\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"20\",\"bottom\":\"10\",\"left\":\"20\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"10\",\"bottom\":\"10\",\"left\":\"10\",\"isLinked\":true},\"hover_parallax\":[{\"layer_position_vr\":{\"unit\":\"%\",\"size\":30},\"layer_position_hr\":{\"unit\":\"%\",\"size\":40},\"_id\":\"3c85bd4\"},{\"layer_position_vr\":{\"unit\":\"%\",\"size\":60},\"layer_position_hr\":{\"unit\":\"%\",\"size\":20},\"_id\":\"4f4b91b\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"5e9f38f\"}]},\"elements\":[{\"id\":\"e80d76e\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<ul><li><strong>Oui<\\\/strong> : S\\u00e9lectionner \\u00ab Oui \\u00bb signifie que le contact sera conserv\\u00e9 dans le syst\\u00e8me, garantissant que ses informations restent disponibles pour une utilisation ou une r\\u00e9f\\u00e9rence future.<\\\/li><li><strong>Non<\\\/strong> : S\\u00e9lectionner \\u00ab Non \\u00bb permettra la suppression du contact selon les crit\\u00e8res choisis. Cependant, veuillez noter que m\\u00eame si le contact est supprim\\u00e9, l'agent associ\\u00e9 au contact sera toujours conserv\\u00e9. <\\\/li><\\\/ul>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"}],\"isInner\":true},{\"id\":\"c56bbe8\",\"elType\":\"container\",\"settings\":{\"boxed_width\":{\"unit\":\"px\",\"size\":1200,\"sizes\":[]},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"hover_parallax\":[{\"layer_position_vr\":{\"unit\":\"%\",\"size\":30},\"layer_position_hr\":{\"unit\":\"%\",\"size\":40},\"_id\":\"b6dfcf8\"},{\"layer_position_vr\":{\"unit\":\"%\",\"size\":60},\"layer_position_hr\":{\"unit\":\"%\",\"size\":20},\"_id\":\"34e7279\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"4133328\"}]},\"elements\":[{\"id\":\"1fce20c\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Voici un exemple d'ajout d'une r\\u00e8gle avec les param\\u00e8tres suivants :<\\\/p><p>S\\u00e9lectionnez les r\\u00e8gles :<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"2abebf7\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Image-13-Use-case-2-Tickets.png\",\"id\":31653,\"size\":\"\",\"alt\":\"Image 13 - Use case 2 Tickets\",\"source\":\"library\"},\"image_size\":\"full\",\"align\":\"left\",\"space\":{\"unit\":\"%\",\"size\":70,\"sizes\":[]},\"space_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"670a8e2\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"image_border_border\":\"solid\",\"image_border_width\":{\"unit\":\"px\",\"top\":\"3\",\"right\":\"3\",\"bottom\":\"3\",\"left\":\"3\",\"isLinked\":true},\"image_border_color\":\"#FFCC00\",\"caption\":\"Cas d'utilisation 2 Tickets\"},\"elements\":[],\"widgetType\":\"image\"},{\"id\":\"9f62f84\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Cliquez sur Enregistrer pour ajouter la r\\u00e8gle.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"494e207\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Image-14-Use-case-2-Contacts.webp\",\"id\":31652,\"size\":\"\",\"alt\":\"Image 14 - Use case 2 Contacts\",\"source\":\"library\"},\"image_size\":\"full\",\"align\":\"left\",\"space\":{\"unit\":\"%\",\"size\":70,\"sizes\":[]},\"space_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"670a8e2\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"image_border_border\":\"solid\",\"image_border_width\":{\"unit\":\"px\",\"top\":\"3\",\"right\":\"3\",\"bottom\":\"3\",\"left\":\"3\",\"isLinked\":true},\"image_border_color\":\"#FFCC00\",\"caption\":\"Cas d'utilisation 2 Contacts\"},\"elements\":[],\"widgetType\":\"image\"},{\"id\":\"8e82da0\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Nous vous recommandons de r\\u00e9fl\\u00e9chir attentivement \\u00e0 l'option la plus adapt\\u00e9e \\u00e0 votre organisation avant de faire un choix.<\\\/p><p>La combinaison de diff\\u00e9rentes r\\u00e8gles ne s'applique pas au m\\u00eame contact. Chaque r\\u00e8gle fonctionne ind\\u00e9pendamment. <\\\/p><p>Si un contact a plus d'un type de ticket ou si les tickets appartiennent \\u00e0 plus d'un groupe, plusieurs types et groupes peuvent \\u00eatre ajout\\u00e9s dans la m\\u00eame r\\u00e8gle.<\\\/p><p>Si vous souhaitez appliquer une r\\u00e8gle \\u00e0 un ensemble diff\\u00e9rent de conditions, vous devrez cr\\u00e9er une nouvelle r\\u00e8gle.<\\\/p><p>En cas de conflit entre deux r\\u00e8gles (une pour la suppression et une pour la conservation du contact), la conservation du contact est prioritaire.<\\\/p>\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"d807e57\",\"elType\":\"widget\",\"settings\":{\"editor\":\"La section <b>2. Ajout de r\\u00e8gles d'exception<\\\/b> vous permet d'ajouter des exceptions qui emp\\u00eacheront la suppression d'un contact et de ses tickets associ\\u00e9s. Vous pouvez choisir de conserver un contact en ajoutant une \\u00c9tiquette, un Email ou une Entreprise. Par exemple, si un contact appartient \\u00e0 une entreprise sp\\u00e9cifique, vous pouvez ajouter cette entreprise aux r\\u00e8gles d'exception, et ce contact et ses tickets associ\\u00e9s ne seront pas supprim\\u00e9s.  \",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"ca1a7f3\"}],\"text_color\":\"#000000\",\"typography_typography\":\"custom\",\"typography_font_family\":\"Outfit\",\"typography_font_size\":{\"unit\":\"px\",\"size\":18,\"sizes\":[]},\"typography_font_weight\":\"400\",\"typography_line_height\":{\"unit\":\"em\",\"size\":1.6,\"sizes\":[]},\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"typography_font_size_mobile\":{\"unit\":\"px\",\"size\":16,\"sizes\":[]}},\"elements\":[],\"widgetType\":\"text-editor\"},{\"id\":\"7609c67\",\"elType\":\"widget\",\"settings\":{\"image\":{\"url\":\"https:\\\/\\\/www.smcconsulting.be\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Image-10-Exception-Rules.jpg\",\"id\":31648,\"size\":\"\",\"alt\":\"Image 10 - Exception Rules\",\"source\":\"library\"},\"image_size\":\"full\",\"align\":\"left\",\"space\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"space_mobile\":{\"unit\":\"%\",\"size\":100,\"sizes\":[]},\"_margin\":{\"unit\":\"px\",\"top\":\"20\",\"right\":\"0\",\"bottom\":\"20\",\"left\":\"0\",\"isLinked\":false},\"_margin_mobile\":{\"unit\":\"px\",\"top\":\"10\",\"right\":\"0\",\"bottom\":\"10\",\"left\":\"0\",\"isLinked\":false},\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"670a8e2\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"image_border_border\":\"solid\",\"image_border_width\":{\"unit\":\"px\",\"top\":\"3\",\"right\":\"3\",\"bottom\":\"3\",\"left\":\"3\",\"isLinked\":true},\"image_border_color\":\"#FFCC00\",\"caption\":\"R\\u00e8gles d'exception\"},\"elements\":[],\"widgetType\":\"image\"}],\"isInner\":true},{\"id\":\"2249b65\",\"elType\":\"container\",\"settings\":{\"boxed_width\":{\"unit\":\"px\",\"size\":1200,\"sizes\":[]},\"margin_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"padding_mobile\":{\"unit\":\"px\",\"top\":\"0\",\"right\":\"0\",\"bottom\":\"0\",\"left\":\"0\",\"isLinked\":false},\"hover_parallax\":[{\"layer_position_vr\":{\"unit\":\"%\",\"size\":30},\"layer_position_hr\":{\"unit\":\"%\",\"size\":40},\"_id\":\"aa3f125\"},{\"layer_position_vr\":{\"unit\":\"%\",\"size\":60},\"layer_position_hr\":{\"unit\":\"%\",\"size\":20},\"_id\":\"7a1cc5c\"}],\"pa_condition_repeater\":[],\"premium_tooltip_text\":\"Hi, I'm a global tooltip.\",\"premium_tooltip_position\":\"top,bottom\",\"display_condition_list\":[{\"display_condition_login_status\":\"subscriber\",\"_id\":\"28d7126\"}]},\"elements\":[{\"id\":\"99410cf\",\"elType\":\"widget\",\"settings\":{\"editor\":\"<p>Veuillez noter que pour ajouter une \\u00c9tiquette comme exception, l'\\u00c9tiquette doit exister dans le syst\\u00e8me et \\u00eatre ajout\\u00e9e au profil du contact. Vous pouvez ajouter plusieurs \\u00e9tiquettes s\\u00e9par\\u00e9es par une virgule. <\\\/p><p>Pour utiliser l'application, cr\\u00e9ez simplement vos r\\u00e8gles et exceptions, enregistrez vos modifications et activez l'application. L'application supprimera alors automatiquement tous les contacts qui r\\u00e9pondent aux crit\\u00e8res de vos r\\u00e8gles, mais uniquement si tous les tickets correspondent aux conditions des r\\u00e8gles et aux r\\u00e8gles d'exception.  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img{transition-duration:0.3s;}.elementor-34536 .elementor-element.elementor-element-022cd94 .elementor-image-box-description{font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;color:#263238;}.elementor-34536 .elementor-element.elementor-element-fde7fcc{width:var( --container-widget-width, 50% );max-width:50%;--container-widget-width:50%;--container-widget-flex-grow:0;}.elementor-34536 .elementor-element.elementor-element-fde7fcc .elementor-image-box-wrapper{text-align:start;}.elementor-34536 .elementor-element.elementor-element-fde7fcc.elementor-position-right .elementor-image-box-img{margin-left:0px;}.elementor-34536 .elementor-element.elementor-element-fde7fcc.elementor-position-left .elementor-image-box-img{margin-right:0px;}.elementor-34536 .elementor-element.elementor-element-fde7fcc.elementor-position-top .elementor-image-box-img{margin-bottom:0px;}.elementor-34536 .elementor-element.elementor-element-fde7fcc .elementor-image-box-wrapper 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