{"id":34525,"date":"2024-12-03T06:44:20","date_gmt":"2024-12-03T05:44:20","guid":{"rendered":"https:\/\/www.smcconsulting.be\/solutions-de-gestion-des-connaissances-basees-sur-lia\/"},"modified":"2026-03-24T06:22:06","modified_gmt":"2026-03-24T05:22:06","slug":"solutions-de-gestion-des-connaissances-basees-sur-lia","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/fr\/solutions-de-gestion-des-connaissances-basees-sur-lia\/","title":{"rendered":"Solutions de gestion des connaissances bas\u00e9es sur l&#8217;IA"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34525\" class=\"elementor elementor-34525 elementor-23994\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9396ce8 hero-sec e-flex e-con-boxed e-con e-parent\" data-id=\"9396ce8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-317b091 e-con-full e-flex e-con e-child\" data-id=\"317b091\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e3187b elementor-widget elementor-widget-heading\" data-id=\"7e3187b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#192BC2\">Solutions de gestion des connaissances propuls\u00e9es par l\u2019IA pour les<\/span> \u00e9quipes de haute performance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef14323 semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"ef14323\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa gestion des connaissances propuls\u00e9e par l\u2019IA transforme la mani\u00e8re dont les organisations capturent, organisent et font \u00e9merger les informations critiques. SMC Consulting d\u00e9ploie des solutions de gestion des connaissances bas\u00e9es sur l\u2019IA qui r\u00e9duisent les d\u00e9lais de r\u00e9solution, am\u00e9liorent l\u2019adoption du libre-service et permettent \u00e0 vos \u00e9quipes de travailler \u00e0 partir d\u2019une source unique de v\u00e9rit\u00e9 fiable. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fc7e37 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"3fc7e37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.smcconsulting.be\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_3fc7e37\n{\n  display:grid;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_3fc7e37 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_3fc7e37 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_3fc7e37 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_3fc7e37 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_3fc7e37\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\" id=\"uc_blox_btn_group_elementor_3fc7e37_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">R\u00e9server une d\u00e9monstration <\/div>\n  <\/div>\n<\/a>\n<a class=\"elementor-repeater-item-1dadcd6 \" href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\" id=\"uc_blox_btn_group_elementor_3fc7e37_item2\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\">Parler \u00e0 un expert<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a20eac0 e-flex e-con-boxed e-con e-parent\" data-id=\"a20eac0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96531fc e-transform elementor-widget elementor-widget-image\" data-id=\"96531fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#scroll\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"62\" height=\"62\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/Scroll-arrow.svg\" class=\"attachment-full size-full wp-image-62082\" alt=\"Produits partenaires | Fl\u00e8che de d\u00e9filement\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69c80ae semi-bold elementor-widget elementor-widget-heading\" data-id=\"69c80ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ils nous font confiance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8152612 slider-logo elementor-widget elementor-widget-image-carousel\" data-id=\"8152612\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;5&quot;,&quot;slides_to_show_mobile&quot;:&quot;2&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;autoplay_speed&quot;:0,&quot;speed&quot;:6000,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;autoplay&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-dkv.webp\" alt=\"Faites-nous confiance \u2013 dkv\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-lotto.webp\" alt=\"Faites-nous confiance \u2013 lotto\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-crelan.webp\" alt=\"Faites-nous confiance \u2013 crelan\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Belfius.webp\" alt=\"Faites-nous confiance \u2013 Belfius\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Ald-automotive.webp\" alt=\"Faites-nous confiance \u2013 Ald automotive\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Mercy-corps.webp\" alt=\"Faites-nous confiance \u2013 Mercy corps\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Bnp-paribas-fortis.webp\" alt=\"Faites-nous confiance \u2013 Bnp paribas fortis\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-axa.webp\" alt=\"Faites-nous confiance \u2013 axa\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"9 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/kbc.webp\" alt=\"kbc\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"10 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-proimus.webp\" alt=\"Ils nous font confiance - proimus\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"11 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-lineas-your-freight-force.webp\" alt=\"Faites-nous confiance - lineas your freight force\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"12 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-brussels-airport.webp\" alt=\"Faites-nous confiance - brussels airport\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"13 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-ing.webp\" alt=\"Faites-nous confiance - ing\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"14 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-cph-banque.webp\" alt=\"Faites-nous confiance - cph banque\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cd2ff3 slider-logo-right elementor-widget elementor-widget-image-carousel\" data-id=\"7cd2ff3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;5&quot;,&quot;slides_to_show_mobile&quot;:&quot;2&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;autoplay_speed&quot;:3000,&quot;speed&quot;:5000,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;autoplay&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-dkv.webp\" alt=\"Faites-nous confiance \u2013 dkv\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-lotto.webp\" alt=\"Faites-nous confiance \u2013 lotto\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-crelan.webp\" alt=\"Faites-nous confiance \u2013 crelan\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Belfius.webp\" alt=\"Faites-nous confiance \u2013 Belfius\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Ald-automotive.webp\" alt=\"Faites-nous confiance \u2013 Ald automotive\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Mercy-corps.webp\" alt=\"Faites-nous confiance \u2013 Mercy corps\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-Bnp-paribas-fortis.webp\" alt=\"Faites-nous confiance \u2013 Bnp paribas fortis\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-us-axa.webp\" alt=\"Faites-nous confiance \u2013 axa\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"9 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/kbc.webp\" alt=\"kbc\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"10 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-proimus.webp\" alt=\"Ils nous font confiance - proimus\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"11 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-lineas-your-freight-force.webp\" alt=\"Faites-nous confiance - lineas your freight force\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"12 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-brussels-airport.webp\" alt=\"Faites-nous confiance - brussels airport\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"13 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-ing.webp\" alt=\"Faites-nous confiance - ing\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"14 of 14\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Trust-Us-cph-banque.webp\" alt=\"Faites-nous confiance - cph banque\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1910156 e-flex e-con-boxed e-con e-parent\" data-id=\"1910156\" data-element_type=\"container\" data-e-type=\"container\" id=\"scroll\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f4c1f0 semi-bold elementor-widget elementor-widget-heading\" data-id=\"6f4c1f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu'est-ce que la <strong>gestion des connaissances pilot\u00e9e par l'IA<\/strong> <br>et pourquoi est-ce important ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19af108 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"19af108\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fce101 box-link elementor-widget elementor-widget-text-editor\" data-id=\"0fce101\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La gestion des connaissances aliment\u00e9e par lIA consiste \u00e0 utiliser lintelligence artificielle pour capturer, organiser, retrouver et am\u00e9liorer en continu les connaissances collectives dune organisation. Au lieu de sappuyer sur un balisage manuel ou sur une recherche qui renvoie une longue liste de documents, les plateformes modernes utilisent lapprentissage automatique pour faire remonter des r\u00e9ponses pertinentes selon le contexte, identifier les contenus obsol\u00e8tes et r\u00e9v\u00e9ler ce que les utilisateurs recherchent sans parvenir \u00e0 le trouver. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a975d00 e-con-full e-flex e-con e-child\" data-id=\"a975d00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-52ab927 e-con-full box-border e-flex e-con e-child\" data-id=\"52ab927\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a60c32 box-link elementor-widget elementor-widget-text-editor\" data-id=\"3a60c32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le r\u00e9sultat est op\u00e9rationnel, non th\u00e9orique :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dcd06d elementor-align-start box-link Consulting-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4dcd06d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9solution plus rapide des probl\u00e8mes et moins d'\u00e9changes r\u00e9p\u00e9t\u00e9s<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9duction des questions d'assistance r\u00e9p\u00e9titives gr\u00e2ce au libre-service<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Int\u00e9gration renforc\u00e9e avec un contenu coh\u00e9rent et fiable<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Moins de temps pass\u00e9 \u00e0 chercher et plus de temps consacr\u00e9 \u00e0 l'action<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-767a8bb box-link elementor-widget elementor-widget-text-editor\" data-id=\"767a8bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vos connaissances sont li\u00e9es aux op\u00e9rations de services informatiques, consultez <a href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-services-informatiques\/\"><strong>ITSM et gestion des services informatiques<\/strong><\/a> et <a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-outil-de-gestion-des-services-informatiques\/\"><strong>Mise en \u0153uvre et conseil HaloITSM<\/strong><\/a> pour les mod\u00e8les de connaissances int\u00e9gr\u00e9s au service desk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40fa08b e-con-full e-flex e-con e-child\" data-id=\"40fa08b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73d63ea elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"73d63ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"771\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-is-AI-powered-knowledge-management-and-why-does-it-matter-img-1024x771.jpg\" class=\"attachment-large size-large wp-image-80386\" alt=\"Solutions de gestion des connaissances par lIA | Quest-ce que la gestion des connaissances propuls\u00e9e par lIA et pourquoi est-ce important img\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-is-AI-powered-knowledge-management-and-why-does-it-matter-img-1024x771.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-is-AI-powered-knowledge-management-and-why-does-it-matter-img-300x226.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-is-AI-powered-knowledge-management-and-why-does-it-matter-img-768x578.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-is-AI-powered-knowledge-management-and-why-does-it-matter-img.jpg 1180w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-87c0d5e platforms-support e-flex e-con-boxed e-con e-parent\" data-id=\"87c0d5e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f28f3e9 semi-bold elementor-widget elementor-widget-heading\" data-id=\"f28f3e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quel est le co\u00fbt des <strong>flux de connaissances d\u00e9faillants ?<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8de844 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a8de844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0665995 box-link elementor-widget elementor-widget-text-editor\" data-id=\"0665995\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes connaissances dispers\u00e9es dans des syst\u00e8mes d\u00e9connect\u00e9s ne ralentissent pas seulement les \u00e9quipes. Elles augmentent les co\u00fbts de support, prolongent l&#8217;int\u00e9gration et cr\u00e9ent des incoh\u00e9rences dans les communications avec les clients. Lorsque la documentation est difficile \u00e0 trouver, les personnes posent les m\u00eames questions de mani\u00e8re r\u00e9p\u00e9t\u00e9e, les collaborateurs exp\u00e9riment\u00e9s deviennent le moteur de recherche humain, et les \u00e9quipes perdent confiance dans l&#8217;exactitude du contenu.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae5b455 e-con-full e-flex e-con e-child\" data-id=\"ae5b455\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-95b8c7a e-con-full e-flex e-con e-child\" data-id=\"95b8c7a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7639372 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"7639372\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"913\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-is-the-cost-of-broken-knowledge-flows-img-1024x913.jpg\" class=\"attachment-large size-large wp-image-80409\" alt=\"Solutions de gestion des connaissances par lIA | Quel est le co\u00fbt des flux de connaissances interrompus img\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-is-the-cost-of-broken-knowledge-flows-img-1024x913.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-is-the-cost-of-broken-knowledge-flows-img-300x267.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-is-the-cost-of-broken-knowledge-flows-img-768x685.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-is-the-cost-of-broken-knowledge-flows-img.jpg 1160w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-258aae8 e-con-full e-flex e-con e-child\" data-id=\"258aae8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-377f286 box-link elementor-widget elementor-widget-text-editor\" data-id=\"377f286\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes organisations qui mettent en \u0153uvre une plateforme structur\u00e9e de gestion des connaissances constatent souvent des am\u00e9liorations mesurables dans :\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8f0465 elementor-align-start box-link Consulting-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c8f0465\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La r\u00e9solution au premier contact et la productivit\u00e9 des agents<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">L'adoption du libre-service et la r\u00e9duction des tickets<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La coh\u00e9rence des r\u00e9ponses sur tous les canaux<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une int\u00e9gration plus rapide et une d\u00e9pendance r\u00e9duite vis-\u00e0-vis des personnes cl\u00e9s<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-741cdcb box-link elementor-widget elementor-widget-text-editor\" data-id=\"741cdcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSMC Consulting accompagne les organisations en Belgique, en France, au Luxembourg et en Suisse dans leur transition d&#8217;une documentation fragment\u00e9e vers des bases de connaissances structur\u00e9es et interrogeables par IA, avec un support de mise en \u0153uvre qui aligne l&#8217;architecture de contenu, la gouvernance et l&#8217;adoption.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61c0cdd e-flex e-con-boxed e-con e-parent\" data-id=\"61c0cdd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a79d324 e-con-full e-flex e-con e-child\" data-id=\"a79d324\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9039154 elementor-widget elementor-widget-heading\" data-id=\"9039154\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce que nous mettons en \u0153uvre dans un <strong>projet de <br>gestion des connaissances<\/strong>\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e5a7d7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2e5a7d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abb5744 e-con-full e-flex e-con e-child\" data-id=\"abb5744\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0ac1f73 e-con-full e-flex e-con e-child\" data-id=\"0ac1f73\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b23a8e9 semi-bold elementor-widget elementor-widget-heading\" data-id=\"b23a8e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cr\u00e9ation de bases de connaissances et <br>architecture de contenu<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf48d47 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cf48d47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c85b236 elementor-widget elementor-widget-text-editor\" data-id=\"c85b236\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNous d\u00e9veloppons des r\u00e9f\u00e9rentiels de connaissances centralis\u00e9s pour les \u00e9quipes internes, les publics externes ou les cas dutilisation hybrides. Cela inclut larchitecture de linformation, les cat\u00e9gories, la taxonomie, la navigation et les mod\u00e8les darticles afin que les connaissances soient faciles \u00e0 trouver et \u00e0 maintenir dans le temps. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbaa8a6 box-link elementor-widget elementor-widget-text-editor\" data-id=\"cbaa8a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour une plateforme de connaissances d\u00e9di\u00e9e, SMC Consulting impl\u00e9mente couramment <a href=\"https:\/\/www.smcconsulting.be\/fr\/document360-plateforme-de-base-de-connaissances\/\"><strong>Document360<\/strong><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54c5e95 e-con-full e-flex e-con e-child\" data-id=\"54c5e95\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64b0640 elementor-widget elementor-widget-image\" data-id=\"64b0640\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"622\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-base-creation-and-content-architecture.jpg\" class=\"attachment-large size-large wp-image-80475\" alt=\"Solutions de gestion des connaissances par lIA | Cr\u00e9ation de base de connaissances et architecture de contenu\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-base-creation-and-content-architecture.jpg 840w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-base-creation-and-content-architecture-300x222.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-base-creation-and-content-architecture-768x569.jpg 768w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f477f9 e-con-full e-flex e-con e-child\" data-id=\"1f477f9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a6dff6a e-con-full e-flex e-con e-child\" data-id=\"a6dff6a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58ce806 semi-bold elementor-widget elementor-widget-heading\" data-id=\"58ce806\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Recherche bas\u00e9e sur lIA qui renvoie des <br>r\u00e9ponses, pas des documents<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dea1224 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"dea1224\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-466e908 elementor-widget elementor-widget-text-editor\" data-id=\"466e908\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa recherche standard renvoie des r\u00e9sultats. La recherche bas\u00e9e sur lIA renvoie des r\u00e9ponses. Nous configurons le comportement de la recherche pour comprendre lintention, faire appara\u00eetre le contenu connexe et mettre en \u00e9vidence la r\u00e9solution la plus pertinente rapidement. Cela r\u00e9duit le temps pass\u00e9 \u00e0 naviguer dans la documentation et am\u00e9liore la confiance dans ce que les utilisateurs trouvent.   \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e610e7f e-con-full e-flex e-con e-child\" data-id=\"e610e7f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44ca4d7 elementor-widget elementor-widget-image\" data-id=\"44ca4d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"494\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-powered-search-that-returns-answers-not-documents.jpg\" class=\"attachment-large size-large wp-image-80474\" alt=\"Solutions de gestion des connaissances par lIA | Recherche propuls\u00e9e par lIA qui fournit des r\u00e9ponses, pas des documents\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-powered-search-that-returns-answers-not-documents.jpg 840w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-powered-search-that-returns-answers-not-documents-300x176.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/AI-powered-search-that-returns-answers-not-documents-768x452.jpg 768w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22ad7fa e-con-full e-flex e-con e-child\" data-id=\"22ad7fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0958888 e-con-full e-flex e-con e-child\" data-id=\"0958888\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-225eaf7 semi-bold elementor-widget elementor-widget-heading\" data-id=\"225eaf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Flux de travail \u00e9ditoriaux, approbations <br>et contr\u00f4le de version<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd79ee4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bd79ee4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c18c85d elementor-widget elementor-widget-text-editor\" data-id=\"c18c85d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa gestion des connaissances nest pas une migration unique. Nous mettons en \u0153uvre des flux de travail de r\u00e9vision, des cha\u00eenes dapprobation et un versionnage afin que le contenu reste pr\u00e9cis \u00e0 mesure que les syst\u00e8mes et les politiques \u00e9voluent. Les autorisations bas\u00e9es sur les r\u00f4les garantissent que les bonnes personnes maintiennent le bon contenu.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49ac707 e-con-full e-flex e-con e-child\" data-id=\"49ac707\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de0f092 elementor-widget elementor-widget-image\" data-id=\"de0f092\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"494\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Editorial-workflows-approvals-and-version-control.jpg\" class=\"attachment-large size-large wp-image-80473\" alt=\"Solutions de gestion des connaissances par lIA | Flux de travail \u00e9ditoriaux, approbations et contr\u00f4le des versions\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Editorial-workflows-approvals-and-version-control.jpg 840w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Editorial-workflows-approvals-and-version-control-300x176.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Editorial-workflows-approvals-and-version-control-768x452.jpg 768w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-530f6cf e-con-full e-flex e-con e-child\" data-id=\"530f6cf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-26df15f e-con-full e-flex e-con e-child\" data-id=\"26df15f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b42746 semi-bold elementor-widget elementor-widget-heading\" data-id=\"0b42746\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Analyses et d\u00e9tection des lacunes de contenu<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c88f69 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1c88f69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b547df elementor-widget elementor-widget-text-editor\" data-id=\"0b547df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ce que les gens recherchent, et ce quils ne trouvent pas, est souvent le signal le plus pr\u00e9cieux que vous puissiez capturer. Nous configurons des tableaux de bord analytiques qui mettent en \u00e9vidence : <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ddbd82 elementor-align-start box-link Consulting-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8ddbd82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les recherches sans r\u00e9sultats<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les articles \u00e0 fort taux de sortie et le contenu \u00e0 faible engagement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les requ\u00eates tendances par \u00e9quipe, produit ou domaine de service<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les opportunit\u00e9s dam\u00e9liorer la d\u00e9viation et la vitesse de r\u00e9solution<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-95fb04b e-con-full e-flex e-con e-child\" data-id=\"95fb04b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cfade4 elementor-widget elementor-widget-image\" data-id=\"6cfade4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"648\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Analytics-and-content-gap-detection.jpg\" class=\"attachment-large size-large wp-image-80472\" alt=\"Solutions de gestion des connaissances par lIA | Analyses et d\u00e9tection des lacunes de contenu\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Analytics-and-content-gap-detection.jpg 840w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Analytics-and-content-gap-detection-300x231.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Analytics-and-content-gap-detection-768x592.jpg 768w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a36cfac e-con-full e-flex e-con e-child\" data-id=\"a36cfac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-baff5a4 e-con-full e-flex e-con e-child\" data-id=\"baff5a4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9612d8 semi-bold elementor-widget elementor-widget-heading\" data-id=\"d9612d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conception, UX et alignement de la marque<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc944d2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bc944d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b4a459 elementor-widget elementor-widget-text-editor\" data-id=\"8b4a459\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUne base de connaissances est souvent un premier point de contact pour les clients qui cherchent de laide. Nous configurons la structure, la navigation et les mod\u00e8les de contenu pour les aligner sur les directives de la marque et r\u00e9duire les frictions entre les canaux. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edd9eca e-con-full e-flex e-con e-child\" data-id=\"edd9eca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa3474 elementor-widget elementor-widget-image\" data-id=\"dfa3474\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"358\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Design-UX-and-brand-alignment.jpg\" class=\"attachment-large size-large wp-image-80471\" alt=\"Solutions de gestion des connaissances par lIA | Design, UX et alignement sur limage de marque\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Design-UX-and-brand-alignment.jpg 840w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Design-UX-and-brand-alignment-300x128.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Design-UX-and-brand-alignment-768x327.jpg 768w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-212b099 e-con-full e-flex e-con e-child\" data-id=\"212b099\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-76b951b e-con-full e-flex e-con e-child\" data-id=\"76b951b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64bf541 semi-bold elementor-widget elementor-widget-heading\" data-id=\"64bf541\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Structures de bases de connaissances multilingues <br>pour la Belgique, la France, le Luxembourg, la Suisse<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72b1610 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"72b1610\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95a31d0 elementor-widget elementor-widget-text-editor\" data-id=\"95a31d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour les organisations multi-pays, nous mettons en \u0153uvre des structures multilingues qui prennent en charge la localisation sans dupliquer la charge de maintenance. La gouvernance du contenu reste claire et les flux de travail de traduction restent g\u00e9rables. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15c9ea7 e-con-full e-flex e-con e-child\" data-id=\"15c9ea7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13bd013 elementor-widget elementor-widget-image\" data-id=\"13bd013\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"508\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Multilingual-knowledge-base-structures-for-Belgium-France-Luxembourg-Switzerland.jpg\" class=\"attachment-large size-large wp-image-80470\" alt=\"Solutions de gestion des connaissances par lIA | Structures de bases de connaissances multilingues pour la Belgique, la France, le Luxembourg, la Suisse\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Multilingual-knowledge-base-structures-for-Belgium-France-Luxembourg-Switzerland.jpg 840w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Multilingual-knowledge-base-structures-for-Belgium-France-Luxembourg-Switzerland-300x181.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Multilingual-knowledge-base-structures-for-Belgium-France-Luxembourg-Switzerland-768x464.jpg 768w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea876f9 e-flex e-con-boxed e-con e-parent\" data-id=\"ea876f9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c179c05 semi-bold elementor-widget elementor-widget-heading\" data-id=\"c179c05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi choisir SMC Consulting pour des <strong>solutions de gestion des connaissances <br>?<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5845f5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a5845f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fc736f box-link elementor-widget elementor-widget-text-editor\" data-id=\"5fc736f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SMC Consulting apporte une expertise en mise en \u0153uvre de plateformes, ainsi que des pratiques de gouvernance et dadoption qui <br>emp\u00eachent les bases de connaissances de devenir des biblioth\u00e8ques obsol\u00e8tes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62911b3 e-con-full e-grid e-con e-child\" data-id=\"62911b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75a6f57 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"75a6f57\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"153\" height=\"164\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Knowledge-architecture-first-platform-second.svg\" class=\"attachment-full size-full wp-image-80525\" alt=\"AI Knowledge Management Solutions | Knowledge architecture first, platform second\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tLarchitecture des connaissances dabord, la plateforme ensuite\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tDe nombreuses mises en \u0153uvre \u00e9chouent parce que le contenu est migr\u00e9 sans \u00eatre restructur\u00e9. Nous cartographions les domaines de connaissances, d\u00e9finissons la taxonomie et mettons en place la gouvernance avant de publier du contenu \u00e0 grande \u00e9chelle. \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a08afe elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"1a08afe\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"153\" height=\"164\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Training-for-content-owners-not-only-administrators.svg\" class=\"attachment-full size-full wp-image-80524\" alt=\"AI Knowledge Management Solutions | Training for content owners, not only administrators\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tFormation pour les responsables de contenu, pas seulement pour les administrateurs\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tUne base de connaissances nest solide qu\u00e0 la hauteur des personnes qui la maintiennent. Notre mise en \u0153uvre inclut la formation des responsables de contenu, des lignes directrices \u00e9ditoriales et une cadence de maintenance que les \u00e9quipes peuvent r\u00e9ellement tenir dans la dur\u00e9e. \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e544297 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"e544297\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"flip-box\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"153\" height=\"164\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Optimization-after-go-live-based-on-usage-data.svg\" class=\"attachment-full size-full wp-image-80523\" alt=\"AI Knowledge Management Solutions | Optimization after go-live based on usage data\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tOptimisation apr\u00e8s la mise en production, sur la base des donn\u00e9es dusage\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tLadoption se construit au cours des 90 premiers jours. Laccompagnement post mise en production inclut lanalyse des usages, des revues des lacunes de contenu et une optimisation it\u00e9rative de la plateforme afin que le syst\u00e8me de connaissances sam\u00e9liore en continu. \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14c5e05 e-flex e-con-boxed e-con e-parent\" data-id=\"14c5e05\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f278434 e-con-full e-flex e-con e-child\" data-id=\"f278434\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-06abb9c e-con-full e-flex e-con e-child\" data-id=\"06abb9c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f41ad0d elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"f41ad0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"910\" height=\"1024\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/How-to-connect-knowledge-base-to-chat-voice-and-support-channels-910x1024.jpg\" class=\"attachment-large size-large wp-image-80569\" alt=\"Solutions de gestion des connaissances par lIA | Comment connecter la base de connaissances aux canaux de chat, vocaux et dassistance\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/How-to-connect-knowledge-base-to-chat-voice-and-support-channels-910x1024.jpg 910w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/How-to-connect-knowledge-base-to-chat-voice-and-support-channels-267x300.jpg 267w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/How-to-connect-knowledge-base-to-chat-voice-and-support-channels-768x864.jpg 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/How-to-connect-knowledge-base-to-chat-voice-and-support-channels.jpg 1180w\" sizes=\"auto, (max-width: 910px) 100vw, 910px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-761f6f5 e-con-full e-flex e-con e-child\" data-id=\"761f6f5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93a075b semi-bold elementor-widget elementor-widget-heading\" data-id=\"93a075b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment connecter une base de connaissances \u00e0 <strong>des canaux de chat, de voix et de support ? <\/strong>  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92eb882 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"92eb882\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a54cf69 elementor-widget elementor-widget-text-editor\" data-id=\"a54cf69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une base de connaissances IA devient plus puissante lorsquelle est connect\u00e9e aux canaux o\u00f9 les utilisateurs posent des questions. Aurion AI est un logiciel de centre dassistance qui automatise les demandes de support r\u00e9p\u00e9titives sur tous les canaux. Aurion AI peut fournir des r\u00e9ponses bas\u00e9es sur les connaissances via la voix et le chat, et les transmettre aux \u00e9quipes humaines avec un contexte structur\u00e9.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3152736 elementor-widget elementor-widget-text-editor\" data-id=\"3152736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPour les environnements de services informatiques, cette approche compl\u00e8te le libre-service ITSM et les suggestions de connaissances, en particulier lorsque les questions entrantes arrivent via plusieurs canaux.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8235096 box-link elementor-widget elementor-widget-text-editor\" data-id=\"8235096\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En savoir plus : <a href=\"https:\/\/aurionai.net\/\" target=\"_blank\" rel=\"noopener\">Aurion AI<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05e6213 box-link elementor-widget elementor-widget-text-editor\" data-id=\"05e6213\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si votre objectif est de r\u00e9duire la demande de niveau 1 gr\u00e2ce au libre-service et aux suggestions de connaissances au sein de l\u2019ITSM, commencez par la <a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-outil-de-gestion-des-services-informatiques\/\">mise en \u0153uvre et le conseil HaloITSM<\/a> ou explorez l\u2019<a href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-ia-pour-litsm\/\">IA pour l\u2019ITSM avec HaloITSM<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb0e520 e-flex e-con-boxed e-con e-parent\" data-id=\"eb0e520\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ce19978 e-con-full e-flex e-con e-child\" data-id=\"ce19978\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45c8077 elementor-widget elementor-widget-heading\" data-id=\"45c8077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cas d\u2019usage de la <strong>gestion des connaissances<\/strong> par \u00e9quipe\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bfcd59 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3bfcd59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4577b2 e-con-full e-flex e-con e-child\" data-id=\"e4577b2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3747f2e elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3747f2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"80\" height=\"80\" viewBox=\"0 0 80 80\" fill=\"none\"><circle cx=\"40\" cy=\"40\" r=\"40\" fill=\"#FFF06D\"><\/circle><path d=\"M33.0965 53.88C30.9938 53.88 29.0938 53.31 27.3965 52.17C25.6991 51.03 24.3438 49.4213 23.3305 47.344C22.3425 45.2667 21.8485 42.8473 21.8485 40.086C21.8485 37.3247 22.3425 34.918 23.3305 32.866C24.3185 30.814 25.6485 29.218 27.3205 28.078C29.0178 26.938 30.9051 26.368 32.9825 26.368C35.1105 26.368 37.0105 26.938 38.6825 28.078C40.3798 29.218 41.7225 30.8267 42.7105 32.904C43.6985 34.956 44.1925 37.3753 44.1925 40.162C44.1925 42.9233 43.6985 45.3427 42.7105 47.42C41.7225 49.472 40.3925 51.068 38.7205 52.208C37.0485 53.3227 35.1738 53.88 33.0965 53.88ZM33.0205 49.206C34.2365 49.206 35.2878 48.864 36.1745 48.18C37.0611 47.496 37.7451 46.4827 38.2265 45.14C38.7331 43.7973 38.9865 42.1253 38.9865 40.124C38.9865 38.1227 38.7331 36.4507 38.2265 35.108C37.7451 33.7653 37.0485 32.7647 36.1365 32.106C35.2498 31.422 34.1985 31.08 32.9825 31.08C31.7918 31.08 30.7531 31.422 29.8665 32.106C28.9798 32.7647 28.2831 33.7653 27.7765 35.108C27.2951 36.4253 27.0545 38.0847 27.0545 40.086C27.0545 42.1127 27.2951 43.7973 27.7765 45.14C28.2831 46.4827 28.9798 47.496 29.8665 48.18C30.7531 48.864 31.8045 49.206 33.0205 49.206ZM51.6844 53.5V26.786H56.7764V53.5H51.6844ZM46.4404 31.27V26.786H56.3964V31.27H46.4404Z\" fill=\"black\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tGestion des connaissances pour les \u00e9quipes IT et de service desk\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d33700b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d33700b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8695337 box-link elementor-widget elementor-widget-text-editor\" data-id=\"8695337\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCentralisez la documentation IT, les runbooks et les directives de processus afin que les agents r\u00e9solvent les incidents plus rapidement et que les utilisateurs trouvent des r\u00e9ponses avant de cr\u00e9er un ticket. Associez votre base de connaissances aux workflows ITSM pour une exp\u00e9rience de libre-service coh\u00e9rente. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18eec13 box-link elementor-widget elementor-widget-text-editor\" data-id=\"18eec13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-services-informatiques\/\">ITSM et gestion des services IT<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-outil-de-gestion-des-services-informatiques\/\">HaloITSM<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb23bca e-con-full e-flex e-con e-child\" data-id=\"eb23bca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af747e8 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"af747e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"80\" height=\"80\" viewBox=\"0 0 80 80\" fill=\"none\"><circle cx=\"40\" cy=\"40\" r=\"40\" fill=\"#FFF06D\"><\/circle><path d=\"M29.5711 53.88C27.4684 53.88 25.5684 53.31 23.8711 52.17C22.1737 51.03 20.8184 49.4213 19.8051 47.344C18.8171 45.2667 18.3231 42.8473 18.3231 40.086C18.3231 37.3247 18.8171 34.918 19.8051 32.866C20.7931 30.814 22.1231 29.218 23.7951 28.078C25.4924 26.938 27.3797 26.368 29.4571 26.368C31.5851 26.368 33.4851 26.938 35.1571 28.078C36.8544 29.218 38.1971 30.8267 39.1851 32.904C40.1731 34.956 40.6671 37.3753 40.6671 40.162C40.6671 42.9233 40.1731 45.3427 39.1851 47.42C38.1971 49.472 36.8671 51.068 35.1951 52.208C33.5231 53.3227 31.6484 53.88 29.5711 53.88ZM29.4951 49.206C30.7111 49.206 31.7624 48.864 32.6491 48.18C33.5357 47.496 34.2197 46.4827 34.7011 45.14C35.2077 43.7973 35.4611 42.1253 35.4611 40.124C35.4611 38.1227 35.2077 36.4507 34.7011 35.108C34.2197 33.7653 33.5231 32.7647 32.6111 32.106C31.7244 31.422 30.6731 31.08 29.4571 31.08C28.2664 31.08 27.2277 31.422 26.3411 32.106C25.4544 32.7647 24.7577 33.7653 24.2511 35.108C23.7697 36.4253 23.5291 38.0847 23.5291 40.086C23.5291 42.1127 23.7697 43.7973 24.2511 45.14C24.7577 46.4827 25.4544 47.496 26.3411 48.18C27.2277 48.864 28.2791 49.206 29.4951 49.206ZM43.029 50.536L53.099 40.01C53.8083 39.25 54.3783 38.5787 54.809 37.996C55.265 37.388 55.5943 36.818 55.797 36.286C55.9997 35.7287 56.101 35.1713 56.101 34.614C56.101 33.4993 55.7337 32.6253 54.999 31.992C54.2897 31.3587 53.365 31.042 52.225 31.042C51.0597 31.042 50.021 31.346 49.109 31.954C48.2223 32.562 47.3863 33.5247 46.601 34.842L43.067 31.84C44.131 30.0413 45.4483 28.686 47.019 27.774C48.615 26.8367 50.439 26.368 52.491 26.368C54.239 26.368 55.759 26.71 57.051 27.394C58.3683 28.078 59.3817 29.028 60.091 30.244C60.8003 31.46 61.155 32.8787 61.155 34.5C61.155 35.5893 61.0157 36.5773 60.737 37.464C60.4837 38.3507 60.0403 39.2373 59.407 40.124C58.799 40.9853 57.9503 41.9607 56.861 43.05L49.527 50.536H43.029ZM43.029 53.5V50.536L47.437 49.016H61.725V53.5H43.029Z\" fill=\"black\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tBase de connaissances pour les \u00e9quipes de support client et les <br>portails en libre-service\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27e01cb elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"27e01cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbbe1ab box-link elementor-widget elementor-widget-text-editor\" data-id=\"dbbe1ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Offrez aux agents un acc\u00e8s instantan\u00e9 aux guides de d\u00e9pannage et aux r\u00e9f\u00e9rences de politiques, et proposez aux clients un portail en libre-service qui fonctionne. Lorsqu\u2019elle est connect\u00e9e aux op\u00e9rations de support, la base de connaissances devient un moteur de d\u00e9flexion qui r\u00e9duit les tickets r\u00e9p\u00e9titifs. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-592d8c1 box-link elementor-widget elementor-widget-text-editor\" data-id=\"592d8c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.smcconsulting.be\/fr\/freshworks\/\">Solutions Freshworks<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/application-despace-de-travail-freshdesk\/freshdesk\/\">Freshdesk<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b35300 e-con-full e-flex e-con e-child\" data-id=\"4b35300\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb1c595 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"bb1c595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"80\" height=\"80\" viewBox=\"0 0 80 80\" fill=\"none\"><circle cx=\"40\" cy=\"40\" r=\"40\" fill=\"#FFF06D\"><\/circle><path d=\"M29.6267 53.88C27.5241 53.88 25.6241 53.31 23.9267 52.17C22.2294 51.03 20.8741 49.4213 19.8607 47.344C18.8727 45.2667 18.3787 42.8473 18.3787 40.086C18.3787 37.3247 18.8727 34.918 19.8607 32.866C20.8487 30.814 22.1787 29.218 23.8507 28.078C25.5481 26.938 27.4354 26.368 29.5127 26.368C31.6407 26.368 33.5407 26.938 35.2127 28.078C36.9101 29.218 38.2527 30.8267 39.2407 32.904C40.2287 34.956 40.7227 37.3753 40.7227 40.162C40.7227 42.9233 40.2287 45.3427 39.2407 47.42C38.2527 49.472 36.9227 51.068 35.2507 52.208C33.5787 53.3227 31.7041 53.88 29.6267 53.88ZM29.5507 49.206C30.7667 49.206 31.8181 48.864 32.7047 48.18C33.5914 47.496 34.2754 46.4827 34.7567 45.14C35.2634 43.7973 35.5167 42.1253 35.5167 40.124C35.5167 38.1227 35.2634 36.4507 34.7567 35.108C34.2754 33.7653 33.5787 32.7647 32.6667 32.106C31.7801 31.422 30.7287 31.08 29.5127 31.08C28.3221 31.08 27.2834 31.422 26.3967 32.106C25.5101 32.7647 24.8134 33.7653 24.3067 35.108C23.8254 36.4253 23.5847 38.0847 23.5847 40.086C23.5847 42.1127 23.8254 43.7973 24.3067 45.14C24.8134 46.4827 25.5101 47.496 26.3967 48.18C27.2834 48.864 28.3347 49.206 29.5507 49.206ZM51.5587 53.88C49.76 53.88 48.1133 53.5633 46.6187 52.93C45.124 52.2713 43.87 51.334 42.8567 50.118L46.2767 46.736C46.7833 47.496 47.5053 48.104 48.4427 48.56C49.38 49.016 50.3933 49.244 51.4827 49.244C52.496 49.244 53.37 49.0667 54.1047 48.712C54.8393 48.332 55.4093 47.8127 55.8147 47.154C56.2453 46.47 56.4607 45.6847 56.4607 44.798C56.4607 43.8607 56.2453 43.0627 55.8147 42.404C55.4093 41.7453 54.814 41.2387 54.0287 40.884C53.2433 40.5293 52.306 40.352 51.2167 40.352C50.7353 40.352 50.2413 40.39 49.7347 40.466C49.228 40.5167 48.7973 40.6053 48.4427 40.732L50.7227 37.844C51.356 37.6413 51.9767 37.4767 52.5847 37.35C53.218 37.198 53.8007 37.122 54.3327 37.122C55.7007 37.122 56.9293 37.4513 58.0187 38.11C59.1333 38.7433 60.0073 39.6553 60.6407 40.846C61.2993 42.0113 61.6287 43.392 61.6287 44.988C61.6287 46.7613 61.2107 48.3193 60.3747 49.662C59.5387 50.9793 58.3607 52.018 56.8407 52.778C55.346 53.5127 53.5853 53.88 51.5587 53.88ZM48.4427 40.732V37.768L55.2827 29.826L61.2107 29.75L54.1427 37.844L48.4427 40.732ZM44.3387 31.27V26.786H61.2107V29.75L56.9927 31.27H44.3387Z\" fill=\"black\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tGestion des connaissances pour les \u00e9quipes RH et People\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4b81a2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d4b81a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30dabbb box-link elementor-widget elementor-widget-text-editor\" data-id=\"30dabbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tRemplacez les dossiers d\u2019onboarding dispers\u00e9s par une base de connaissances collaborateurs structur\u00e9e couvrant les politiques, les processus, les avantages et les guides sp\u00e9cifiques aux r\u00f4les. Les nouvelles recrues montent en comp\u00e9tence plus vite, et les collaborateurs exp\u00e9riment\u00e9s cessent d\u2019\u00eatre la source par d\u00e9faut des r\u00e9ponses. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77a8354 box-link elementor-widget elementor-widget-text-editor\" data-id=\"77a8354\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-flux-de-travail\/\">Gestion des flux de travail<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32fb9a7 e-con-full e-flex e-con e-child\" data-id=\"32fb9a7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18945d7 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"18945d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"80\" height=\"80\" viewBox=\"0 0 80 80\" fill=\"none\"><circle cx=\"40\" cy=\"40\" r=\"40\" fill=\"#FFF06D\"><\/circle><path d=\"M28.6062 53.88C26.5036 53.88 24.6036 53.31 22.9062 52.17C21.2089 51.03 19.8536 49.4213 18.8402 47.344C17.8522 45.2667 17.3582 42.8473 17.3582 40.086C17.3582 37.3247 17.8522 34.918 18.8402 32.866C19.8282 30.814 21.1582 29.218 22.8302 28.078C24.5276 26.938 26.4149 26.368 28.4922 26.368C30.6202 26.368 32.5202 26.938 34.1922 28.078C35.8896 29.218 37.2322 30.8267 38.2202 32.904C39.2082 34.956 39.7022 37.3753 39.7022 40.162C39.7022 42.9233 39.2082 45.3427 38.2202 47.42C37.2322 49.472 35.9022 51.068 34.2302 52.208C32.5582 53.3227 30.6836 53.88 28.6062 53.88ZM28.5302 49.206C29.7462 49.206 30.7976 48.864 31.6842 48.18C32.5709 47.496 33.2549 46.4827 33.7362 45.14C34.2429 43.7973 34.4962 42.1253 34.4962 40.124C34.4962 38.1227 34.2429 36.4507 33.7362 35.108C33.2549 33.7653 32.5582 32.7647 31.6462 32.106C30.7596 31.422 29.7082 31.08 28.4922 31.08C27.3016 31.08 26.2629 31.422 25.3762 32.106C24.4896 32.7647 23.7929 33.7653 23.2862 35.108C22.8049 36.4253 22.5642 38.0847 22.5642 40.086C22.5642 42.1127 22.8049 43.7973 23.2862 45.14C23.7929 46.4827 24.4896 47.496 25.3762 48.18C26.2629 48.864 27.3142 49.206 28.5302 49.206ZM42.0262 44.076L51.1462 26.786H56.8462L47.4982 44.076H42.0262ZM42.0262 47.116V44.076L43.9262 42.594H63.0782V47.116H42.0262ZM54.6422 53.5V36.476H59.7342V53.5H54.6422Z\" fill=\"black\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tGestion des connaissances pour les \u00e9quipes commerciales et marketing\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-989b6e9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"989b6e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5050b8e box-link elementor-widget elementor-widget-text-editor\" data-id=\"5050b8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCentralisez les argumentaires, les supports de pitch, les \u00e9tudes de cas et les supports de campagne afin que chaque membre de l\u2019\u00e9quipe utilise la m\u00eame source de v\u00e9rit\u00e9. Cela r\u00e9duit les incoh\u00e9rences et raccourcit le temps de mont\u00e9e en comp\u00e9tence des nouveaux membres de l\u2019\u00e9quipe. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b34ff00 box-link elementor-widget elementor-widget-text-editor\" data-id=\"b34ff00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.smcconsulting.be\/fr\/engagement-client\/\">Conseil en engagement client<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad98f9c e-flex e-con-boxed e-con e-parent\" data-id=\"ad98f9c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ed11ef semi-bold elementor-widget elementor-widget-heading\" data-id=\"2ed11ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">En savoir plus sur la <strong>plateforme de gestion des connaissances <br>que nous mettons en \u0153uvre le plus souvent - Document360 <\/strong> <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b016fd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1b016fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-935a2bb box-link elementor-widget elementor-widget-text-editor\" data-id=\"935a2bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.smcconsulting.be\/fr\/document360-plateforme-de-base-de-connaissances\/\"><strong>Document360<\/strong><\/a> est la plateforme de base de connaissances propuls\u00e9e par l\u2019IA que nous impl\u00e9mentons le plus fr\u00e9quemment pour les organisations n\u00e9cessitant une solution de gestion des connaissances d\u00e9di\u00e9e et \u00e9volutive. SMC Consulting s\u2019occupe de la configuration, de la migration de contenu, de la conception de la taxonomie, de la formation des \u00e9quipes et de l\u2019optimisation continue. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed57ab3 e-con-full e-flex e-con e-child\" data-id=\"ed57ab3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a53ebfa e-con-full box-border e-flex e-con e-child\" data-id=\"a53ebfa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6a9d35 box-link elementor-widget elementor-widget-text-editor\" data-id=\"c6a9d35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPourquoi choisir Document360 pour la gestion des connaissances par l\u2019IA ?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60fbfe7 elementor-align-start box-link Consulting-link elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"60fbfe7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Recherche propuls\u00e9e par l\u2019IA qui fournit des r\u00e9ponses contextuelles, et pas seulement des correspondances par mots-cl\u00e9s<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Options de base de connaissances publique, priv\u00e9e ou hybride<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00c9diteur enrichi avec prise en charge de la vid\u00e9o, des blocs de code et du formatage structur\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Support multilingue pour les \u00e9quipes pr\u00e9sentes dans plusieurs pays<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Analyses des termes de recherche, de la performance du contenu et d\u00e9tection des lacunes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C17.0741 0 22 4.92594 22 11C22 17.0741 17.0741 22 11 22C4.92594 22 0 17.0741 0 11C0 4.92594 4.92594 0 11 0ZM8.71571 14.5729L6.02264 11.8776C5.56384 11.4185 5.56374 10.6699 6.02264 10.2109C6.48164 9.752 7.23359 9.75487 7.68925 10.2109L9.58785 12.111L14.3109 7.38791C14.7699 6.92891 15.5186 6.92891 15.9775 7.38791C16.4365 7.84681 16.4359 8.59617 15.9775 9.05452L10.4198 14.6122C9.96147 15.0706 9.2121 15.0712 8.7532 14.6122C8.7403 14.5993 8.72786 14.5862 8.71571 14.5729Z\" fill=\"#4399A9\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Int\u00e9grations avec les plateformes ITSM, les syst\u00e8mes CRM et les outils de collaboration<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75537bb e-con-full e-flex e-con e-child\" data-id=\"75537bb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0197c90 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"0197c90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"961\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Why-Document360-for-AI-knowledge-management.jpg\" class=\"attachment-full size-full wp-image-80612\" alt=\"Solutions de gestion des connaissances par lIA | Pourquoi Document360 pour la gestion des connaissances par lIA\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Why-Document360-for-AI-knowledge-management.jpg 1180w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Why-Document360-for-AI-knowledge-management-300x244.jpg 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Why-Document360-for-AI-knowledge-management-1024x834.jpg 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/Why-Document360-for-AI-knowledge-management-768x625.jpg 768w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66f6cf2 box-link elementor-widget elementor-widget-text-editor\" data-id=\"66f6cf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez notre partenariat avec Document360 : <a href=\"https:\/\/www.smcconsulting.be\/fr\/document360-plateforme-de-base-de-connaissances\/\">Impl\u00e9mentation de Document360<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38d983c e-flex e-con-boxed e-con e-parent\" data-id=\"38d983c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a39e40a semi-bold elementor-widget elementor-widget-heading\" data-id=\"a39e40a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong>Foire aux questions<\/strong> sur les solutions de <br>gestion des connaissances<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9107624 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9107624\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47173f4 faq-link  elementor-widget elementor-widget-accordion\" data-id=\"47173f4\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"our-faq\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7451\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7451\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quest-ce quune solution de gestion des connaissances?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7451\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7451\"><p>Une solution de gestion des connaissances est une plateforme et un ensemble de processus qui capturent, organisent et mettent en avant les connaissances institutionnelles dune organisation. Elle rend les informations critiques consultables et accessibles aux personnes qui en ont besoin, au moment o\u00f9 elles en ont besoin, plut\u00f4t que de les laisser enfouies dans des bo\u00eetes de r\u00e9ception ou des lecteurs partag\u00e9s. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7452\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7452\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment l'IA am\u00e9liore-t-elle la gestion des connaissances ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7452\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7452\"><p>LIA am\u00e9liore la gestion des connaissances de trois fa\u00e7ons principales: une recherche intelligente qui fait remonter des r\u00e9ponses pertinentes, des signaux de contenu qui signalent les pages obsol\u00e8tes ou peu performantes, et des analyses qui r\u00e9v\u00e8lent les lacunes de contenu en fonction de ce que les utilisateurs recherchent sans parvenir \u00e0 le trouver.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7453\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7453\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quelle est la diff\u00e9rence entre une base de connaissances et un syst\u00e8me de gestion des connaissances?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7453\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7453\"><p>Une base de connaissances est le r\u00e9f\u00e9rentiel de contenu, la collection darticles, de guides et de documentation. Un syst\u00e8me de gestion des connaissances inclut le r\u00e9f\u00e9rentiel ainsi que le cadre de gouvernance qui encadre la mani\u00e8re dont le contenu est cr\u00e9\u00e9, relu, publi\u00e9, maintenu et mesur\u00e9. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7454\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7454\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Combien de temps faut-il pour d\u00e9ployer une plateforme de gestion des connaissances?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7454\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7454\"><p>Une mise en \u0153uvre simple peut atteindre une mise en production initiale en 4 \u00e0 8 semaines. Les projets plus complexes impliquant une migration de contenu importante, une configuration multilingue ou une int\u00e9gration ITSM approfondie s\u00e9tendent souvent sur 10 \u00e0 16 semaines. SMC fournit un plan clair d\u00e8s le d\u00e9part afin que les d\u00e9lais soient explicit\u00e9s.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7455\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7455\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Une base de connaissances peut-elle r\u00e9duire le volume de tickets de support?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7455\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7455\"><p>Oui. Les organisations qui mettent en place une base de connaissances bien structur\u00e9e, consultable via une recherche IA, avec un portail en libre-service, r\u00e9duisent souvent les tickets de support r\u00e9p\u00e9titifs dans les 90 premiers jours suivant la mise en production. Les r\u00e9sultats d\u00e9pendent de la qualit\u00e9 du contenu, de la configuration de la recherche et de la mani\u00e8re dont le libre-service est int\u00e9gr\u00e9 aux habitudes des utilisateurs.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7456\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-7456\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Document360 sint\u00e8gre-t-il aux plateformes ITSM?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7456\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-7456\"><p>Document360 s\u2019int\u00e8gre \u00e0 plusieurs outils ITSM et de support. SMC Consulting peut \u00e9galement configurer des sch\u00e9mas d\u2019int\u00e9gration afin que les agents puissent faire remonter le contenu de connaissance au sein des workflows de traitement des tickets. Pour les programmes ITSM, voir <a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-outil-de-gestion-des-services-informatiques\/\"><strong>HaloITSM<\/strong><\/a> et <a href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-ia-pour-litsm\/\"><strong>IA pour l\u2019ITSM avec HaloITSM<\/strong><\/a>.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-7457\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-7457\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 0L11.5469 10H-6.62804e-05L5.77344 0ZM6.77344 30C6.77344 30.5523 6.32572 31 5.77344 31C5.22115 31 4.77344 30.5523 4.77344 30H5.77344H6.77344ZM5.77344 9H6.77344L6.77344 30H5.77344H4.77344L4.77344 9H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"31\" viewBox=\"0 0 12 31\" fill=\"none\"><path d=\"M5.77344 31L-6.4373e-05 21H11.5469L5.77344 31ZM4.77344 1C4.77344 0.447716 5.22115 0 5.77344 0C6.32572 0 6.77344 0.447716 6.77344 1H5.77344H4.77344ZM5.77344 22H4.77344L4.77344 1H5.77344H6.77344L6.77344 22H5.77344Z\" fill=\"#3645CA\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">La gestion des connaissances est-elle pertinente en dehors de linformatique ?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-7457\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-7457\"><p>Oui. La gestion des connaissances est utilis\u00e9e dans les RH, les ventes, le marketing, le juridique et les op\u00e9rations. Lexigence sous-jacente est constante : une documentation fiable et consultable, avec une responsabilit\u00e9 clairement d\u00e9finie et une maintenance assur\u00e9e.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2564ac next-step e-flex e-con-boxed e-con e-parent\" data-id=\"e2564ac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d77daa semi-bold elementor-widget elementor-widget-heading\" data-id=\"2d77daa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 rendre les <strong>connaissances de votre organisation <br>faciles \u00e0 trouver et \u00e0 utiliser ?<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e77c593 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e77c593\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9900646 semi-bold elementor-widget elementor-widget-text-editor\" data-id=\"9900646\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les organisations les plus performantes sont celles o\u00f9 les connaissances circulent sans friction, de la documentation \u00e0 la d\u00e9cision et de la question \u00e0 la r\u00e9ponse. SMC Consulting aide \u00e0 b\u00e2tir des syst\u00e8mes de gestion des connaissances auxquels les \u00e9quipes font confiance et qu\u2019elles utilisent r\u00e9ellement. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8606a3 elementor-widget elementor-widget-ucaddon_blox_btn_group\" data-id=\"e8606a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_blox_btn_group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Button Group -->\n\n<style>\/* widget: Button Group *\/\n\n#uc_blox_btn_group_elementor_e8606a3\n{\n  display:flex;\n  flex-wrap: wrap;\n}\n\n#uc_blox_btn_group_elementor_e8606a3 a\n{\n  display:block;\n  text-decoration:none;\n  transition:0.3s;\n\n}\n\n#uc_blox_btn_group_elementor_e8606a3 .blox_btn_group_inner\n{\n  display:inline-flex;\n  align-items:center;\n}\n\n#uc_blox_btn_group_elementor_e8606a3 .blox_btn_group_inner .ue-btn-icon\n{\n  line-height:1em;\n}\n\n#uc_blox_btn_group_elementor_e8606a3 .blox_btn_group_inner .ue-btn-icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n<\/style>\n\n<div id=\"uc_blox_btn_group_elementor_e8606a3\" class=\"blox_btn_group uc-items-wrapper \" >\n  <a class=\"elementor-repeater-item-691faae \" href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\" id=\"uc_blox_btn_group_elementor_e8606a3_item1\" >\n  <div class=\"blox_btn_group_inner\">\n        <div class=\"ue-btn-txt\"> Contactez-nous<\/div>\n  <\/div>\n<\/a>\n\n  \n\n\n<\/div>\n<!-- end Button Group -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Solutions de gestion des connaissances propuls\u00e9es par l\u2019IA pour les \u00e9quipes de haute performance La gestion des connaissances propuls\u00e9e par l\u2019IA transforme la mani\u00e8re dont les organisations capturent, organisent et font \u00e9merger les informations critiques. SMC Consulting d\u00e9ploie des solutions de gestion des connaissances bas\u00e9es sur l\u2019IA qui r\u00e9duisent les d\u00e9lais de r\u00e9solution, am\u00e9liorent l\u2019adoption&hellip;<\/p>\n","protected":false},"author":2,"featured_media":80386,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-34525","page","type-page","status-publish","has-post-thumbnail","hentry"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-is-AI-powered-knowledge-management-and-why-does-it-matter-img-1024x771.jpg","_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":null,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/What-is-AI-powered-knowledge-management-and-why-does-it-matter-img-1024x771.jpg","_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice Support : Optimisez votre ITSM %%page%% %%sep%% %%sitename%%":null,"Freshservice Support":null,"D\u00e9couvrez Freshservice, solution int\u00e9gr\u00e9e pour un support ITSM efficace. 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.elementor-element.elementor-element-a20eac0{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--padding-top:0px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-34525 .elementor-element.elementor-element-a20eac0:not(.elementor-motion-effects-element-type-background), .elementor-34525 .elementor-element.elementor-element-a20eac0 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-34525 .elementor-element.elementor-element-96531fc img, .elementor-34525 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.elementor-element.elementor-element-6f4c1f0{text-align:center;}.elementor-34525 .elementor-element.elementor-element-6f4c1f0 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-34525 .elementor-element.elementor-element-6f4c1f0 > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-widget-divider{--divider-color:var( --e-global-color-secondary );}.elementor-widget-divider .elementor-divider__text{color:var( --e-global-color-secondary );font-family:var( --e-global-typography-secondary-font-family ), Sans-serif;font-size:var( --e-global-typography-secondary-font-size );font-weight:var( --e-global-typography-secondary-font-weight );}.elementor-widget-divider.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-secondary );}.elementor-widget-divider.elementor-view-framed .elementor-icon, .elementor-widget-divider.elementor-view-default .elementor-icon{color:var( 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.elementor-element.elementor-element-40fa08b:not(.elementor-motion-effects-element-type-background), .elementor-34525 .elementor-element.elementor-element-40fa08b > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-34525 .elementor-element.elementor-element-73d63ea img, .elementor-34525 .elementor-element.elementor-element-73d63ea svg{border-radius:20px 20px 20px 20px;}.elementor-34525 .elementor-element.elementor-element-87c0d5e{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--justify-content:space-around;--gap:15px 15px;--row-gap:15px;--column-gap:15px;--flex-wrap:wrap;--padding-top:70px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-34525 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20px;--row-gap:20px;--column-gap:20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;--z-index:9;}.elementor-34525 .elementor-element.elementor-element-95b8c7a{--display:flex;--width:50%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:0px 0px 0px 0px;--border-top-width:0px;--border-right-width:0px;--border-bottom-width:0px;--border-left-width:0px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-34525 .elementor-element.elementor-element-95b8c7a:not(.elementor-motion-effects-element-type-background), .elementor-34525 .elementor-element.elementor-element-95b8c7a > .elementor-motion-effects-container > 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20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:25px;--padding-bottom:30px;--padding-left:30px;--padding-right:50px;}.elementor-34525 .elementor-element.elementor-element-258aae8:not(.elementor-motion-effects-element-type-background), .elementor-34525 .elementor-element.elementor-element-258aae8 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-34525 .elementor-element.elementor-element-377f286{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:600;line-height:1.3em;color:#263238;--textColor:#263238;}.elementor-34525 .elementor-element.elementor-element-377f286 a{color:#192BC2;}.elementor-34525 .elementor-element.elementor-element-377f286 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-34525 .elementor-element.elementor-element-c8f0465 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(15px\/2);}.elementor-34525 .elementor-element.elementor-element-c8f0465 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(15px\/2);}.elementor-34525 .elementor-element.elementor-element-c8f0465 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(15px\/2);}.elementor-34525 .elementor-element.elementor-element-c8f0465 .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-15px\/2);}.elementor-34525 .elementor-element.elementor-element-c8f0465 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-15px\/2);}.elementor-34525 .elementor-element.elementor-element-c8f0465 .elementor-icon-list-icon i{color:#4399A9;transition:color 0.3s;}.elementor-34525 .elementor-element.elementor-element-c8f0465 .elementor-icon-list-icon 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.elementor-flip-box__layer__overlay{border-radius:0px;}.elementor-34525 .elementor-element.elementor-element-e544297 .elementor-flip-box__front{background-color:#FFFFFF;border-style:none;}.elementor-34525 .elementor-element.elementor-element-e544297 .elementor-flip-box__front .elementor-flip-box__layer__overlay{padding:70px 60px 70px 60px;text-align:center;justify-content:center;}.elementor-34525 .elementor-element.elementor-element-e544297 .elementor-flip-box__image{margin-bottom:20px;opacity:1;}.elementor-34525 .elementor-element.elementor-element-e544297 .elementor-flip-box__image img{width:153px;border-style:none;border-radius:0px;}.elementor-34525 .elementor-element.elementor-element-e544297 .elementor-flip-box__front .elementor-flip-box__layer__title{color:#00878A;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:600;line-height:1.3em;}.elementor-34525 .elementor-element.elementor-element-e544297 .elementor-flip-box__back{background-color:#FFFFFF;border-style:none;}.elementor-34525 .elementor-element.elementor-element-e544297 .elementor-flip-box__back .elementor-flip-box__layer__overlay{padding:20px 30px 20px 30px;text-align:center;justify-content:center;}.elementor-34525 .elementor-element.elementor-element-e544297 .elementor-flip-box__button{margin-inline-center:0;}.elementor-34525 .elementor-element.elementor-element-e544297 .elementor-flip-box__back .elementor-flip-box__layer__description{color:#263238;font-family:\"Outfit\", Sans-serif;font-size:18px;font-weight:400;line-height:1.6em;}.elementor-34525 .elementor-element.elementor-element-e544297 > .elementor-widget-container{border-radius:0px 0px 0px 0px;}.elementor-34525 .elementor-element.elementor-element-14c5e05{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--justify-content:space-around;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--flex-wrap:wrap;--padding-top:70px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-34525 .elementor-element.elementor-element-14c5e05:not(.elementor-motion-effects-element-type-background), .elementor-34525 .elementor-element.elementor-element-14c5e05 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#F8FBFD;}.elementor-34525 .elementor-element.elementor-element-f278434{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:46px 46px;--row-gap:46px;--column-gap:46px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-34525 .elementor-element.elementor-element-06abb9c{--display:flex;--width:50%;--gap:10px 10px;--row-gap:10px;--column-gap:10px;border-style:solid;--border-style:solid;border-width:0px 0px 0px 0px;--border-top-width:0px;--border-right-width:0px;--border-bottom-width:0px;--border-left-width:0px;--border-radius:20px 20px 20px 20px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-34525 .elementor-element.elementor-element-06abb9c:not(.elementor-motion-effects-element-type-background), .elementor-34525 .elementor-element.elementor-element-06abb9c > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/How-to-connect-knowledge-base-to-chat-voice-and-support-channels.jpg\");background-position:center center;background-repeat:no-repeat;background-size:cover;}.elementor-34525 .elementor-element.elementor-element-f41ad0d img, .elementor-34525 .elementor-element.elementor-element-f41ad0d svg{border-radius:20px 20px 20px 20px;}.elementor-34525 .elementor-element.elementor-element-761f6f5{--display:flex;--width:50%;--justify-content:center;--gap:15px 15px;--row-gap:15px;--column-gap:15px;border-style:solid;--border-style:solid;border-width:0px 0px 0px 0px;--border-top-width:0px;--border-right-width:0px;--border-bottom-width:0px;--border-left-width:0px;--border-radius:0px 0px 0px 0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-34525 .elementor-element.elementor-element-93a075b{text-align:start;}.elementor-34525 .elementor-element.elementor-element-93a075b .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-34525 .elementor-element.elementor-element-93a075b > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 40px 0px 0px;}.elementor-34525 .elementor-element.elementor-element-92eb882{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-34525 .elementor-element.elementor-element-92eb882 .elementor-divider-separator{width:72px;margin:0 auto;margin-left:0;}.elementor-34525 .elementor-element.elementor-element-92eb882 .elementor-divider{text-align:left;padding-block-start:0px;padding-block-end:0px;}.elementor-34525 .elementor-element.elementor-element-92eb882 > .elementor-widget-container{padding:10px 0px 0px 0px;}.elementor-34525 .elementor-element.elementor-element-a54cf69{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-34525 .elementor-element.elementor-element-a54cf69 a{color:#192BC2;}.elementor-34525 .elementor-element.elementor-element-a54cf69 a:hover, .elementor-34525 .elementor-element.elementor-element-a54cf69 a:focus{color:var( --e-global-color-c3226ac );}.elementor-34525 .elementor-element.elementor-element-a54cf69 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 20px 0px 0px;}.elementor-34525 .elementor-element.elementor-element-3152736{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-34525 .elementor-element.elementor-element-3152736 a{color:#192BC2;}.elementor-34525 .elementor-element.elementor-element-3152736 a:hover, .elementor-34525 .elementor-element.elementor-element-3152736 a:focus{color:var( --e-global-color-c3226ac );}.elementor-34525 .elementor-element.elementor-element-3152736 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 30px 0px 0px;}.elementor-34525 .elementor-element.elementor-element-8235096{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:600;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-34525 .elementor-element.elementor-element-8235096 a{color:#192BC2;}.elementor-34525 .elementor-element.elementor-element-8235096 a:hover, .elementor-34525 .elementor-element.elementor-element-8235096 a:focus{color:var( --e-global-color-c3226ac );}.elementor-34525 .elementor-element.elementor-element-8235096 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 30px 0px 0px;}.elementor-34525 .elementor-element.elementor-element-05e6213{font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-34525 .elementor-element.elementor-element-05e6213 a{color:#192BC2;}.elementor-34525 .elementor-element.elementor-element-05e6213 a:hover, .elementor-34525 .elementor-element.elementor-element-05e6213 a:focus{color:var( --e-global-color-c3226ac );}.elementor-34525 .elementor-element.elementor-element-05e6213 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:10px 30px 0px 0px;}.elementor-34525 .elementor-element.elementor-element-eb0e520{--display:flex;--justify-content:center;--align-items:center;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--gap:0px 0px;--row-gap:0px;--column-gap:0px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:70px;--padding-bottom:90px;--padding-left:0px;--padding-right:0px;}.elementor-34525 .elementor-element.elementor-element-eb0e520:not(.elementor-motion-effects-element-type-background), .elementor-34525 .elementor-element.elementor-element-eb0e520 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#E5F3FC;}.elementor-34525 .elementor-element.elementor-element-ce19978{--display:flex;--width:100%;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:10px 10px;--row-gap:10px;--column-gap:10px;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:20px;--padding-left:0px;--padding-right:0px;}.elementor-34525 .elementor-element.elementor-element-ce19978.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-34525 .elementor-element.elementor-element-45c8077{text-align:start;}.elementor-34525 .elementor-element.elementor-element-45c8077 .elementor-heading-title{font-family:\"Outfit\", Sans-serif;font-size:42px;font-weight:300;line-height:1.2em;color:#002525;}.elementor-34525 .elementor-element.elementor-element-3bfcd59{--divider-border-style:solid;--divider-color:#FFF06D;--divider-border-width:4px;}.elementor-34525 .elementor-element.elementor-element-3bfcd59 .elementor-divider-separator{width:72px;margin:0 auto;margin-left:0;}.elementor-34525 .elementor-element.elementor-element-3bfcd59 .elementor-divider{text-align:left;padding-block-start:6px;padding-block-end:6px;}.elementor-34525 .elementor-element.elementor-element-3bfcd59 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 10px 0px;}.elementor-34525 .elementor-element.elementor-element-e4577b2{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:25px 25px;--row-gap:25px;--column-gap:25px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:40px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:40px;--padding-left:0px;--padding-right:0px;--z-index:9;}.elementor-34525 .elementor-element.elementor-element-e4577b2:not(.elementor-motion-effects-element-type-background), .elementor-34525 .elementor-element.elementor-element-e4577b2 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-widget-icon-box.elementor-view-stacked .elementor-icon{background-color:var( --e-global-color-primary );}.elementor-widget-icon-box.elementor-view-framed .elementor-icon, .elementor-widget-icon-box.elementor-view-default .elementor-icon{fill:var( --e-global-color-primary );color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-widget-icon-box .elementor-icon-box-title, .elementor-widget-icon-box .elementor-icon-box-title a{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-icon-box .elementor-icon-box-title{color:var( --e-global-color-primary );}.elementor-widget-icon-box:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-widget-icon-box:has(:focus) .elementor-icon-box-title{color:var( --e-global-color-primary );}.elementor-widget-icon-box .elementor-icon-box-description{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-34525 .elementor-element.elementor-element-3747f2e .elementor-icon-box-wrapper{align-items:center;gap:13px;}.elementor-34525 .elementor-element.elementor-element-3747f2e .elementor-icon{font-size:80px;}.elementor-34525 .elementor-element.elementor-element-3747f2e .elementor-icon-box-title, .elementor-34525 .elementor-element.elementor-element-3747f2e .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.3em;}.elementor-34525 .elementor-element.elementor-element-3747f2e .elementor-icon-box-title{color:#000000;}.elementor-34525 .elementor-element.elementor-element-3747f2e:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-34525 .elementor-element.elementor-element-3747f2e:has(:focus) .elementor-icon-box-title{color:#000000;}.elementor-34525 .elementor-element.elementor-element-3747f2e > .elementor-widget-container{padding:0px 0px 0px 40px;}.elementor-34525 .elementor-element.elementor-element-d33700b{--divider-border-style:solid;--divider-color:#3BB0BE;--divider-border-width:1px;}.elementor-34525 .elementor-element.elementor-element-d33700b .elementor-divider-separator{width:100%;}.elementor-34525 .elementor-element.elementor-element-d33700b .elementor-divider{padding-block-start:5px;padding-block-end:5px;}.elementor-34525 .elementor-element.elementor-element-d33700b > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-34525 .elementor-element.elementor-element-8695337{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-34525 .elementor-element.elementor-element-8695337 a{color:#192BC2;}.elementor-34525 .elementor-element.elementor-element-8695337 > .elementor-widget-container{margin:-10px 0px 0px 0px;padding:0px 40px 0px 40px;}.elementor-34525 .elementor-element.elementor-element-18eec13{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:600;line-height:1.3em;color:#263238;--textColor:#263238;}.elementor-34525 .elementor-element.elementor-element-18eec13 a{color:#192BC2;}.elementor-34525 .elementor-element.elementor-element-18eec13 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 40px;}.elementor-34525 .elementor-element.elementor-element-eb23bca{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:25px 25px;--row-gap:25px;--column-gap:25px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:40px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:40px;--padding-left:0px;--padding-right:0px;--z-index:9;}.elementor-34525 .elementor-element.elementor-element-eb23bca:not(.elementor-motion-effects-element-type-background), .elementor-34525 .elementor-element.elementor-element-eb23bca > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-34525 .elementor-element.elementor-element-af747e8 .elementor-icon-box-wrapper{align-items:start;gap:13px;}.elementor-34525 .elementor-element.elementor-element-af747e8 .elementor-icon{font-size:80px;}.elementor-34525 .elementor-element.elementor-element-af747e8 .elementor-icon-box-title, .elementor-34525 .elementor-element.elementor-element-af747e8 .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.3em;}.elementor-34525 .elementor-element.elementor-element-af747e8 .elementor-icon-box-title{color:#000000;}.elementor-34525 .elementor-element.elementor-element-af747e8:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-34525 .elementor-element.elementor-element-af747e8:has(:focus) .elementor-icon-box-title{color:#000000;}.elementor-34525 .elementor-element.elementor-element-af747e8 > .elementor-widget-container{padding:0px 0px 0px 40px;}.elementor-34525 .elementor-element.elementor-element-27e01cb{--divider-border-style:solid;--divider-color:#3BB0BE;--divider-border-width:1px;}.elementor-34525 .elementor-element.elementor-element-27e01cb .elementor-divider-separator{width:100%;}.elementor-34525 .elementor-element.elementor-element-27e01cb .elementor-divider{padding-block-start:5px;padding-block-end:5px;}.elementor-34525 .elementor-element.elementor-element-27e01cb > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-34525 .elementor-element.elementor-element-dbbe1ab{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-34525 .elementor-element.elementor-element-dbbe1ab a{color:#192BC2;}.elementor-34525 .elementor-element.elementor-element-dbbe1ab > .elementor-widget-container{margin:-10px 0px 0px 0px;padding:0px 40px 0px 40px;}.elementor-34525 .elementor-element.elementor-element-592d8c1{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:600;line-height:1.3em;color:#263238;--textColor:#263238;}.elementor-34525 .elementor-element.elementor-element-592d8c1 a{color:#192BC2;}.elementor-34525 .elementor-element.elementor-element-592d8c1 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 40px;}.elementor-34525 .elementor-element.elementor-element-4b35300{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:25px 25px;--row-gap:25px;--column-gap:25px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:40px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:40px;--padding-left:0px;--padding-right:0px;--z-index:9;}.elementor-34525 .elementor-element.elementor-element-4b35300:not(.elementor-motion-effects-element-type-background), .elementor-34525 .elementor-element.elementor-element-4b35300 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-34525 .elementor-element.elementor-element-bb1c595 .elementor-icon-box-wrapper{align-items:center;gap:13px;}.elementor-34525 .elementor-element.elementor-element-bb1c595 .elementor-icon{font-size:80px;}.elementor-34525 .elementor-element.elementor-element-bb1c595 .elementor-icon-box-title, .elementor-34525 .elementor-element.elementor-element-bb1c595 .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.3em;}.elementor-34525 .elementor-element.elementor-element-bb1c595 .elementor-icon-box-title{color:#000000;}.elementor-34525 .elementor-element.elementor-element-bb1c595:has(:hover) .elementor-icon-box-title,\n\t\t\t\t\t .elementor-34525 .elementor-element.elementor-element-bb1c595:has(:focus) .elementor-icon-box-title{color:#000000;}.elementor-34525 .elementor-element.elementor-element-bb1c595 > .elementor-widget-container{padding:0px 0px 0px 40px;}.elementor-34525 .elementor-element.elementor-element-d4b81a2{--divider-border-style:solid;--divider-color:#3BB0BE;--divider-border-width:1px;}.elementor-34525 .elementor-element.elementor-element-d4b81a2 .elementor-divider-separator{width:100%;}.elementor-34525 .elementor-element.elementor-element-d4b81a2 .elementor-divider{padding-block-start:5px;padding-block-end:5px;}.elementor-34525 .elementor-element.elementor-element-d4b81a2 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-34525 .elementor-element.elementor-element-30dabbb{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:20px;font-weight:400;line-height:1.6em;color:#263238;--textColor:#263238;}.elementor-34525 .elementor-element.elementor-element-30dabbb a{color:#192BC2;}.elementor-34525 .elementor-element.elementor-element-30dabbb > .elementor-widget-container{margin:-10px 0px 0px 0px;padding:0px 60px 0px 40px;}.elementor-34525 .elementor-element.elementor-element-77a8354{text-align:start;font-family:\"Outfit\", Sans-serif;font-size:24px;font-weight:600;line-height:1.3em;color:#263238;--textColor:#263238;}.elementor-34525 .elementor-element.elementor-element-77a8354 a{color:#192BC2;}.elementor-34525 .elementor-element.elementor-element-77a8354 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 40px;}.elementor-34525 .elementor-element.elementor-element-32fb9a7{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--justify-content:space-between;--gap:25px 25px;--row-gap:25px;--column-gap:25px;border-style:none;--border-style:none;--border-radius:25px 25px 25px 25px;box-shadow:0px 6px 33px 0px rgba(57.999999999999986, 180.0000000000002, 194, 0.3);--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:35px;--padding-bottom:40px;--padding-left:0px;--padding-right:0px;--z-index:9;}.elementor-34525 .elementor-element.elementor-element-32fb9a7:not(.elementor-motion-effects-element-type-background), .elementor-34525 .elementor-element.elementor-element-32fb9a7 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#FFFFFF;}.elementor-34525 .elementor-element.elementor-element-18945d7 .elementor-icon-box-wrapper{align-items:center;gap:13px;}.elementor-34525 .elementor-element.elementor-element-18945d7 .elementor-icon{font-size:80px;}.elementor-34525 .elementor-element.elementor-element-18945d7 .elementor-icon-box-title, .elementor-34525 .elementor-element.elementor-element-18945d7 .elementor-icon-box-title a{font-family:\"Outfit\", Sans-serif;font-size:34px;font-weight:600;line-height:1.3em;}.elementor-34525 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.elementor-heading-title{font-size:30px;}.elementor-widget-icon-box .elementor-icon-box-title, .elementor-widget-icon-box .elementor-icon-box-title a{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-icon-box .elementor-icon-box-description{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-accordion .elementor-accordion-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-accordion .elementor-tab-content{font-size:var( --e-global-typography-text-font-size );}.elementor-34525 .elementor-element.elementor-element-47173f4 .elementor-accordion-title{font-size:18px;}.elementor-34525 .elementor-element.elementor-element-47173f4 .elementor-tab-content{font-size:16px;}.elementor-34525 .elementor-element.elementor-element-2d77daa .elementor-heading-title{font-size:30px;}}@media(min-width:768px){.elementor-34525 .elementor-element.elementor-element-9396ce8{--content-width:1080px;}.elementor-34525 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.elementor-element.elementor-element-9396ce8{--padding-top:50px;--padding-bottom:80px;--padding-left:0px;--padding-right:0px;}.elementor-34525 .elementor-element.elementor-element-317b091{--width:100%;--flex-direction:column;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--align-items:center;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:20px;--padding-right:20px;}.elementor-34525 .elementor-element.elementor-element-317b091.e-con{--align-self:center;}.elementor-widget-heading .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-34525 .elementor-element.elementor-element-7e3187b{text-align:center;}.elementor-34525 .elementor-element.elementor-element-7e3187b .elementor-heading-title{font-size:30px;line-height:1.3em;}.elementor-34525 .elementor-element.elementor-element-7e3187b > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-34525 .elementor-element.elementor-element-ef14323{text-align:center;font-size:16px;line-height:1.6em;}.elementor-34525 .elementor-element.elementor-element-ef14323 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-widget-ucaddon_blox_btn_group .blox_btn_group a{font-size:var( --e-global-typography-text-font-size );}.elementor-34525 .elementor-element.elementor-element-3fc7e37 .blox_btn_group{grid-template-columns:repeat(2, minmax(0, 1fr));}.elementor-34525 .elementor-element.elementor-element-3fc7e37 .blox_btn_group a{padding:15px 20px 15px 20px;font-size:15px;line-height:1.3em;}.elementor-34525 .elementor-element.elementor-element-3fc7e37 > 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.elementor-element.elementor-element-a975d00{--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-34525 .elementor-element.elementor-element-52ab927{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-34525 .elementor-element.elementor-element-3a60c32{text-align:center;font-size:18px;line-height:1.3em;}.elementor-34525 .elementor-element.elementor-element-3a60c32 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-widget-icon-list .elementor-icon-list-item > .elementor-icon-list-text, .elementor-widget-icon-list .elementor-icon-list-item > a{font-size:var( --e-global-typography-text-font-size );}.elementor-34525 .elementor-element.elementor-element-4dcd06d .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-block-end:calc(15px\/2);}.elementor-34525 .elementor-element.elementor-element-4dcd06d .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-block-start:calc(15px\/2);}.elementor-34525 .elementor-element.elementor-element-4dcd06d .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-inline:calc(15px\/2);}.elementor-34525 .elementor-element.elementor-element-4dcd06d .elementor-icon-list-items.elementor-inline-items{margin-inline:calc(-15px\/2);}.elementor-34525 .elementor-element.elementor-element-4dcd06d .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{inset-inline-end:calc(-15px\/2);}.elementor-34525 .elementor-element.elementor-element-4dcd06d .elementor-icon-list-item > .elementor-icon-list-text, .elementor-34525 .elementor-element.elementor-element-4dcd06d .elementor-icon-list-item > 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.elementor-element.elementor-element-f28f3e9{text-align:center;}.elementor-34525 .elementor-element.elementor-element-f28f3e9 .elementor-heading-title{font-size:28px;line-height:1.3em;}.elementor-34525 .elementor-element.elementor-element-f28f3e9 > .elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-34525 .elementor-element.elementor-element-a8de844 > .elementor-widget-container{padding:5px 0px 10px 0px;}.elementor-34525 .elementor-element.elementor-element-0665995{text-align:center;font-size:16px;line-height:1.6em;}.elementor-34525 .elementor-element.elementor-element-0665995 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-34525 .elementor-element.elementor-element-ae5b455{--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-34525 .elementor-element.elementor-element-95b8c7a{--width:100%;--margin-top:0px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-34525 .elementor-element.elementor-element-95b8c7a.e-con{--order:99999 \/* order end hack *\/;}.elementor-34525 .elementor-element.elementor-element-258aae8{--width:100%;--margin-top:20px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-34525 .elementor-element.elementor-element-377f286{text-align:center;font-size:18px;line-height:1.3em;}.elementor-34525 .elementor-element.elementor-element-377f286 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-34525 .elementor-element.elementor-element-c8f0465 .elementor-icon-list-items:not(.elementor-inline-items) 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.elementor-heading-title{font-size:30px;}.elementor-34525 .elementor-element.elementor-element-2e5a7d7 .elementor-divider{text-align:center;padding-block-start:0px;padding-block-end:0px;}.elementor-34525 .elementor-element.elementor-element-2e5a7d7 .elementor-divider-separator{margin:0 auto;margin-center:0;}.elementor-34525 .elementor-element.elementor-element-2e5a7d7 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:5px 0px 0px 0px;}.elementor-34525 .elementor-element.elementor-element-abb5744{--gap:10px 10px;--row-gap:10px;--column-gap:10px;--border-radius:20px 20px 20px 20px;--margin-top:30px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:20px;--padding-bottom:10px;--padding-left:10px;--padding-right:10px;}.elementor-34525 .elementor-element.elementor-element-0ac1f73{--width:100%;--border-radius:20px 20px 20px 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