{"id":33249,"date":"2023-11-25T11:05:11","date_gmt":"2023-11-25T10:05:11","guid":{"rendered":"https:\/\/www.smcconsulting.be\/freshworks\/freshservice-itsm-2\/"},"modified":"2026-03-06T09:27:59","modified_gmt":"2026-03-06T08:27:59","slug":"freshservice-itsm","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/fr\/freshworks\/freshservice-itsm\/","title":{"rendered":"ITSM Freshservice"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33249\" class=\"elementor elementor-33249 elementor-3112\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0691e3b e-flex e-con-boxed e-con e-parent\" data-id=\"0691e3b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b4d6bb1 e-con-full e-flex e-con e-child\" data-id=\"b4d6bb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81bc4f2 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"81bc4f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"background:#0D0D3C;padding:5px;display:inline-block\">ITSM \/ CMDB \/ automatisation des services \/ support aux employ\u00e9s<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6468be8 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"6468be8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1017\" height=\"1024\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-01-1017x1024.webp\" class=\"attachment-large size-large wp-image-30937\" alt=\"FreshService\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-01-1017x1024.webp 1017w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-01-298x300.webp 298w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-01-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-01-768x773.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-01-1526x1536.webp 1526w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-01.webp 1560w\" sizes=\"auto, (max-width: 1017px) 100vw, 1017px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9834e30 elementor-widget elementor-widget-heading\" data-id=\"9834e30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Adoptez Freshservice ITSM et portez la satisfaction de vos employ\u00e9s au niveau sup\u00e9rieur<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a224855 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a224855\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"br\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong style=\"letter-spacing: var(--the7-base-letter-spacing); text-transform: var(--the7-base-text-transform); word-spacing: normal;\">Avec Freshservice ITSM<\/strong> <strong>entrez dans l&rsquo;\u00e8re des solutions de gestion des services IT conviviales et adapt\u00e9es \u00e0 vos besoins !<\/strong> Chez SMC Consulting, nous vous accompagnons dans l&rsquo;impl\u00e9mentation de Freshservice ITSM pour optimiser vos processus IT, am\u00e9liorer l&rsquo;efficacit\u00e9 op\u00e9rationnelle et accro\u00eetre la satisfaction des utilisateurs. La qualit\u00e9 de la mise en \u0153uvre est aussi importante que l\u2019outil&nbsp;: nos <strong><a href=\"https:\/\/www.smcconsulting.be\/fr\/ingenieurs-certifies-itil-v4-de-smc-consulting-conseil-et-mise-en-oeuvre-itsm\/\">ing\u00e9nieurs certifi\u00e9s ITIL&nbsp;v4<\/a><\/strong> vous aident \u00e0 d\u00e9finir les demandes\/incidents\/modifications et \u00e0 les traduire en flux de travail Freshservice clairs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-241cca61 e-flex e-con-boxed e-con e-child\" data-id=\"241cca61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62c26bfc elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"62c26bfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.smcconsulting.be\/fr\/reserver-une-demo-freshworks\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Planifiez votre d\u00e9monstration Freshservice<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-729f6745 elementor-align-left elementor-mobile-align-center service-iframe-popup elementor-widget elementor-widget-button\" data-id=\"729f6745\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Essayer Freshservice<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e7bcc9 e-flex e-con-boxed e-con e-child\" data-id=\"6e7bcc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61d05b0 elementor-widget elementor-widget-heading\" data-id=\"61d05b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Partenaires certifi\u00e9s de<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5afc88a elementor-widget elementor-widget-image\" data-id=\"5afc88a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"148\" height=\"26\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Group-3.webp\" class=\"attachment-full size-full wp-image-30701\" alt=\"Freshworks 1\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e51de78 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"e51de78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7589a85 elementor-widget elementor-widget-image\" data-id=\"7589a85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1017\" height=\"1024\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-01-1017x1024.webp\" class=\"attachment-large size-large wp-image-30937\" alt=\"FreshService\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-01-1017x1024.webp 1017w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-01-298x300.webp 298w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-01-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-01-768x773.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-01-1526x1536.webp 1526w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-01.webp 1560w\" sizes=\"auto, (max-width: 1017px) 100vw, 1017px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5686c973 e-flex e-con-boxed e-con e-parent\" data-id=\"5686c973\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-20bba92f e-flex e-con-boxed e-con e-child\" data-id=\"20bba92f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5870860e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"5870860e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ils nous <strong style=\"color:#192BC2\">font confiance<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d239ec1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2d239ec1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52a070d e-con-full e-flex e-con e-child\" data-id=\"52a070d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-54cf794b e-flex e-con-boxed e-con e-child\" data-id=\"54cf794b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-220962e7 elementor-widget elementor-widget-image\" data-id=\"220962e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"176\" height=\"38\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Group-316.png\" class=\"attachment-large size-large wp-image-30713\" alt=\"Engagement client | Freshworks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-700d522e e-flex e-con-boxed e-con e-child\" data-id=\"700d522e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e8fddc2 elementor-widget elementor-widget-image\" data-id=\"1e8fddc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"133\" height=\"36\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Byjus.png\" class=\"attachment-large size-large wp-image-30714\" alt=\"Freshworks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18403213 e-flex e-con-boxed e-con e-child\" data-id=\"18403213\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37e5c6a2 elementor-widget elementor-widget-image\" data-id=\"37e5c6a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"177\" height=\"27\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Group.png\" class=\"attachment-large size-large wp-image-30715\" alt=\"Freshworks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-221f5f97 e-flex e-con-boxed e-con e-child\" data-id=\"221f5f97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-784698d9 elementor-widget elementor-widget-image\" data-id=\"784698d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"167\" height=\"34\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Coin-CDx.png\" class=\"attachment-large size-large wp-image-30716\" alt=\"Freshworks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-829f149 e-flex e-con-boxed e-con e-child\" data-id=\"829f149\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fd24bf0 elementor-widget elementor-widget-image\" data-id=\"1fd24bf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"43\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Ola.webp\" class=\"attachment-large size-large wp-image-30717\" alt=\"Freshworks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-101505aa e-con-full e-flex e-con e-child\" data-id=\"101505aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f16c18a e-flex e-con-boxed e-con e-child\" data-id=\"f16c18a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76d63285 elementor-widget elementor-widget-image\" data-id=\"76d63285\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"172\" height=\"40\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Group-4.webp\" class=\"attachment-medium size-medium wp-image-58789\" alt=\"Nazara\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-776726c0 e-flex e-con-boxed e-con e-child\" data-id=\"776726c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26a55eff elementor-widget elementor-widget-image\" data-id=\"26a55eff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"102\" height=\"36\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Oyo.png\" class=\"attachment-medium size-medium wp-image-30719\" alt=\"OYO\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-327b0991 e-flex e-con-boxed e-con e-child\" data-id=\"327b0991\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70430f6f elementor-widget elementor-widget-image\" data-id=\"70430f6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"157\" height=\"43\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Group-317.webp\" class=\"attachment-medium size-medium wp-image-58790\" alt=\"Freshworks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1902ae6a e-flex e-con-boxed e-con e-child\" data-id=\"1902ae6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17d43e49 elementor-widget elementor-widget-image\" data-id=\"17d43e49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"217\" height=\"38\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Dominos.png\" class=\"attachment-medium size-medium wp-image-30721\" alt=\"Freshworks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-515f90ab e-flex e-con-boxed e-con e-parent\" data-id=\"515f90ab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4ac44dd0 e-con-full e-flex e-con e-child\" data-id=\"4ac44dd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-68b9c929 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"68b9c929\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79ebff17 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"79ebff17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"984\" height=\"1032\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-02.webp\" class=\"attachment-full size-full wp-image-30938\" alt=\"FreshService\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-02.webp 984w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-02-286x300.webp 286w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-02-976x1024.webp 976w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-02-768x805.webp 768w\" sizes=\"auto, (max-width: 984px) 100vw, 984px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-121bd6b8 e-con-full e-flex e-con e-child\" data-id=\"121bd6b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-909fad1 elementor-widget elementor-widget-heading\" data-id=\"909fad1\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"br\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c9levez votre <strong style=\"color:#192BC2\">ITSM<\/strong> au niveau sup\u00e9rieur <br>avec <strong style=\"color:#192BC2\">Freshservice ITSM<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3d1c52 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e3d1c52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67733db elementor-widget__width-inherit elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"67733db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"984\" height=\"1032\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-02.webp\" class=\"attachment-full size-full wp-image-30938\" alt=\"FreshService\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-02.webp 984w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-02-286x300.webp 286w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-02-976x1024.webp 976w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-02-768x805.webp 768w\" sizes=\"auto, (max-width: 984px) 100vw, 984px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f3281a elementor-widget elementor-widget-text-editor\" data-id=\"4f3281a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019agilit\u00e9 et l\u2019efficacit\u00e9 sont d\u00e9sormais les piliers de l\u2019<strong><a href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-gestion-des-services-informatiques\/\" target=\"_blank\" rel=\"noopener\">ITSM<\/a><\/strong> (gestion des services informatiques) moderne. SMC Consulting<\/strong> et Freshservice ITSM s\u2019associent pour vous fournir une solution ITSM qui non seulement simplifie vos processus de gestion des services informatiques, mais les optimise \u00e9galement pour des performances sans pr\u00e9c\u00e9dent.<\/p><p>Freshservice Software se distingue par sa <strong>Base de Donn\u00e9es de Gestion des Configurations (CMDB)<\/strong> intuitive, sa gestion des incidents et des probl\u00e8mes, et ses puissantes capacit\u00e9s d&rsquo;automatisation qui \u00e9liminent les redondances et acc\u00e9l\u00e8rent la r\u00e9solution des services. Notre expertise avec le logiciel Freshservice ITSM, combin\u00e9e \u00e0 une strat\u00e9gie IT personnalis\u00e9e, aligne parfaitement vos op\u00e9rations IT avec vos exigences commerciales. <\/p><p>Exploitez la puissance du logiciel Freshservice avec SMC Consulting pour innover et exceller dans votre gestion IT. Ce partenariat est votre passerelle pour transformer votre ITSM, stimuler l&rsquo;excellence op\u00e9rationnelle et <a href=\"https:\/\/www.investopedia.com\/terms\/s\/sustainablegrowthrate.asp\" target=\"_blank\" rel=\"noopener\">favoriser une croissance durable<\/a>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7177e66 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"7177e66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9servez votre consultation gratuite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02cc2d7 e-flex e-con-boxed e-con e-parent\" data-id=\"02cc2d7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7461526 e-con-full e-flex e-con e-child\" data-id=\"7461526\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c622f4d e-flex e-con-boxed e-con e-child\" data-id=\"c622f4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8fe260 elementor-widget elementor-widget-heading\" data-id=\"f8fe260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Simplifiez la gestion ITSM avec Freshservice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d16ebf9 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"d16ebf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"841\" height=\"1024\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-03-841x1024.webp\" class=\"attachment-large size-large wp-image-30939\" alt=\"FreshService\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-03-841x1024.webp 841w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-03-246x300.webp 246w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-03-768x935.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-03-1262x1536.webp 1262w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-03.webp 1577w\" sizes=\"auto, (max-width: 841px) 100vw, 841px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d942946 elementor-widget elementor-widget-text-editor\" data-id=\"d942946\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez Freshservice, la solution ITSM avant-gardiste qui r\u00e9volutionne la gestion des services IT et red\u00e9finit l&rsquo;exp\u00e9rience employ\u00e9. Cette plateforme, con\u00e7ue pour maximiser l&rsquo;efficacit\u00e9 et l&rsquo;accessibilit\u00e9, se distingue par son int\u00e9gration transparente de l&rsquo;intelligence artificielle et des fonctionnalit\u00e9s d&rsquo;automatisation avanc\u00e9es. En int\u00e9grant harmonieusement des outils de collaboration tels que MS Teams et Slack, elle cr\u00e9e un \u00e9cosyst\u00e8me de support IT moderne et int\u00e9gr\u00e9, permettant une prestation de services plus rapide et plus intuitive.  <br><br><\/p><p>Avec une approche centr\u00e9e sur l&rsquo;utilisateur, Freshservice offre une interface conviviale et intuitive, rendant la gestion des incidents, des demandes et des probl\u00e8mes plus efficace et moins complexe. Cette approche r\u00e9duit significativement les temps de r\u00e9ponse et am\u00e9liore la satisfaction des employ\u00e9s. Le catalogue de services, \u00e9tendu au-del\u00e0 des fronti\u00e8res conventionnelles de l&rsquo;IT, prend en charge des flux de travail divers et complexes, facilit\u00e9s par le Centre d&rsquo;Orchestration Freshservice. Cette fonctionnalit\u00e9 permet une automatisation sophistiqu\u00e9e des processus \u00e0 travers de multiples syst\u00e8mes, r\u00e9duisant le travail manuel et acc\u00e9l\u00e9rant la prestation de services.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9c6527 elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"b9c6527\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-beedae9 elementor-widget elementor-widget-image\" data-id=\"beedae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"841\" height=\"1024\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-03-841x1024.webp\" class=\"attachment-large size-large wp-image-30939\" alt=\"FreshService\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-03-841x1024.webp 841w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-03-246x300.webp 246w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-03-768x935.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-03-1262x1536.webp 1262w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-03.webp 1577w\" sizes=\"auto, (max-width: 841px) 100vw, 841px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1437da e-con-full e-flex e-con e-child\" data-id=\"c1437da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5ca4b1 elementor-widget elementor-widget-text-editor\" data-id=\"a5ca4b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEn mati\u00e8re de gestion des changements et des versions, Freshservice excelle \u00e9galement. La plateforme permet une compr\u00e9hension approfondie de l&rsquo;impact des changements gr\u00e2ce \u00e0 une gestion int\u00e9gr\u00e9e, exploitant les donn\u00e9es contextuelles pour une planification et une ex\u00e9cution efficaces. L&rsquo;automatisation des processus de changement, coupl\u00e9e \u00e0 la rationalisation du processus de d\u00e9ploiement, minimise les risques et acc\u00e9l\u00e8re les mises en \u0153uvre.  <br><br>\nEn r\u00e9sum\u00e9, Freshservice est une solution ITSM compl\u00e8te, moderne, intelligente et efficace con\u00e7ue pour transformer la gestion des services IT et offrir une exp\u00e9rience utilisateur sans pr\u00e9c\u00e9dent. Qu&rsquo;il s&rsquo;agisse de g\u00e9rer les incidents, les demandes, les probl\u00e8mes, ou d&rsquo;orchestrer les changements et les versions, Freshservice se positionne comme une plateforme de r\u00e9f\u00e9rence pour les organisations souhaitant optimiser leurs op\u00e9rations IT et am\u00e9liorer l&rsquo;exp\u00e9rience globale des employ\u00e9s. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69e8a60 e-flex e-con-boxed e-con e-parent\" data-id=\"69e8a60\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8b952d0 e-con-full e-flex e-con e-child\" data-id=\"8b952d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cd2bb66 elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"cd2bb66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8402a1 elementor-widget elementor-widget-image\" data-id=\"a8402a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"802\" height=\"1024\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-04-802x1024.webp\" class=\"attachment-large size-large wp-image-30940\" alt=\"FreshService\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-04-802x1024.webp 802w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-04-235x300.webp 235w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-04-768x981.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-04-1202x1536.webp 1202w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-04.webp 1503w\" sizes=\"auto, (max-width: 802px) 100vw, 802px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-227b166 e-flex e-con-boxed e-con e-child\" data-id=\"227b166\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b649f9 elementor-widget elementor-widget-heading\" data-id=\"1b649f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CMDB intuitive : cl\u00e9 de la gestion ITSM et de l'optimisation des ressources IT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-049760e elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"049760e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"802\" height=\"1024\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-04-802x1024.webp\" class=\"attachment-large size-large wp-image-30940\" alt=\"FreshService\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-04-802x1024.webp 802w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-04-235x300.webp 235w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-04-768x981.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-04-1202x1536.webp 1202w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-img-04.webp 1503w\" sizes=\"auto, (max-width: 802px) 100vw, 802px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d627ba elementor-widget elementor-widget-text-editor\" data-id=\"3d627ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Au c\u0153ur de l&rsquo;efficacit\u00e9 op\u00e9rationnelle en ITSM, une CMDB (Base de Donn\u00e9es de Gestion des Configurations) intuitive est l&rsquo;outil incontournable pour toute entreprise en qu\u00eate de modernisation. Freshservice \u00e9l\u00e8ve cette exigence en proposant une solution multi-sources qui s&rsquo;int\u00e8gre \u00e0 votre environnement IT. Elle offre une visibilit\u00e9 en temps r\u00e9el inestimable pour la gestion des actifs IT, tels que les composants mat\u00e9riels, les applications logicielles ou les plateformes SaaS.  <br><br><\/p>\n<p>La force de Freshservice r\u00e9side dans sa capacit\u00e9 \u00e0 simplifier et actualiser dynamiquement la gestion des configurations, vous permettant de cr\u00e9er rapidement une base de donn\u00e9es riche et pr\u00e9cise. Cette CMDB \u00e9volutive, s&rsquo;adaptant automatiquement aux changements d&rsquo;infrastructure, devient le pilier d&rsquo;une gouvernance IT efficace et r\u00e9active. Elle englobe tous les aspects de la gestion des actifs, offrant une vue holistique qui transcende les silos d&rsquo;information traditionnels.  <br><br><\/p>\n<p>La solution logicielle de Freshservice est con\u00e7ue pour s&rsquo;adapter \u00e0 toute infrastructure, qu&rsquo;elle soit h\u00e9berg\u00e9e sur site ou r\u00e9partie sur diff\u00e9rents services cloud. Avec des outils de d\u00e9couverte de pointe et des connecteurs en temps r\u00e9el, la plateforme assure une int\u00e9gration transparente avec les \u00e9cosyst\u00e8mes existants, permettant une gestion unifi\u00e9e et intuitive du cycle de vie des actifs IT. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3338c1 e-con-full e-flex e-con e-child\" data-id=\"a3338c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1ecd54 elementor-widget elementor-widget-text-editor\" data-id=\"b1ecd54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le r\u00f4le de la CMDB s&rsquo;\u00e9tend bien au-del\u00e0 de la simple documentation. Elle joue un r\u00f4le strat\u00e9gique dans la r\u00e9duction des co\u00fbts IT en favorisant la maintenance proactive et l&rsquo;am\u00e9lioration de la long\u00e9vit\u00e9 des actifs. Avec des int\u00e9grations natives Marketplace et des outils avanc\u00e9s comme JAMF, SCCM, Intune, AirWatch et plus encore, Freshservice automatise le cycle de vie des actifs \u00e0 travers toutes leurs phases, r\u00e9duisant la charge de travail manuelle et augmentant l&rsquo;efficacit\u00e9 op\u00e9rationnelle.  <br><br><\/p><p>Enfin, la CMDB de Freshservice n&rsquo;est pas qu&rsquo;un simple r\u00e9f\u00e9rentiel d&rsquo;actifs ; c&rsquo;est un catalyseur pour la prise de d\u00e9cision \u00e9clair\u00e9e et strat\u00e9gique. Elle permet des d\u00e9ploiements de changements plus efficaces et une analyse pr\u00e9cise des causes racines, avec des insights d\u00e9taill\u00e9s sur les relations entre les actifs. En cons\u00e9quence, les gestionnaires peuvent \u00e9valuer l&rsquo;impact des changements tant en amont qu&rsquo;en aval, garantissant des op\u00e9rations IT hautement efficaces et sans risque.  <br><br><\/p><p>Avec Freshservice Software, la CMDB devient un vecteur d&rsquo;innovation et d&rsquo;automatisation, transformant la fa\u00e7on dont les services IT sont g\u00e9r\u00e9s et maximisant la valeur des ressources IT au sein de l&rsquo;entreprise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65031d6 e-flex e-con-boxed e-con e-parent\" data-id=\"65031d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-49ee047 e-con-full e-flex e-con e-child\" data-id=\"49ee047\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bddaa0 elementor-widget elementor-widget-heading\" data-id=\"9bddaa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les avantages incontournables de <strong style=\"color:#192BC2\">Freshservice<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74a8837 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"74a8837\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24dcf52 e-con-full e-flex e-con e-child\" data-id=\"24dcf52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e5482c1 e-con-full e-flex e-con e-child\" data-id=\"e5482c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30a77b0 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"30a77b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"242\" height=\"247\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-Icon-01.png\" class=\"attachment-full size-full wp-image-3153\" alt=\"Freshservices\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tUne solution ITSM \u00e0 la pointe de la technologie\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tUne solution ITSM \u00e0 la pointe de la technologie\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tModernisez instantan\u00e9ment la gestion des services IT avec Freshservice. Con\u00e7ue pour \u00eatre intuitive et pr\u00eate \u00e0 l'emploi, cette plateforme transforme la gestion des demandes gr\u00e2ce \u00e0 l'automatisation avanc\u00e9e et l'intelligence artificielle, permettant aux \u00e9quipes de se concentrer sur les t\u00e2ches \u00e0 valeur ajout\u00e9e. \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e38641 e-con-full e-flex e-con e-child\" data-id=\"5e38641\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aab3ead elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"aab3ead\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"243\" height=\"247\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-Icon-02.png\" class=\"attachment-full size-full wp-image-3154\" alt=\"Freshservices\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tExp\u00e9rience utilisateur et collaboration optimis\u00e9es\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tExp\u00e9rience utilisateur et collaboration optimis\u00e9es\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tConnectez vos \u00e9quipes comme jamais auparavant. Freshservice s'int\u00e8gre parfaitement avec des outils tels que MS Teams et Slack, facilitant le support via l'IA avanc\u00e9e, et favorisant l'autonomie des utilisateurs gr\u00e2ce au libre-service. \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5618172 e-con-full e-flex e-con e-child\" data-id=\"5618172\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d04e0d elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"3d04e0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"243\" height=\"247\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-Icon-03.png\" class=\"attachment-full size-full wp-image-3155\" alt=\"Freshservices\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tGestion pr\u00e9cise des incidents\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tGestion pr\u00e9cise des incidents\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tB\u00e9n\u00e9ficiez d'une gestion des incidents qui va au-del\u00e0 du simple routage. Utilisez l'intelligence artificielle de pointe pour une r\u00e9solution rapide et efficace, tout en offrant une interface centr\u00e9e sur l'utilisateur pour vos techniciens IT. \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c83edc e-con-full e-flex e-con e-child\" data-id=\"4c83edc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21ec098 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"21ec098\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"243\" height=\"247\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-Icon-04.png\" class=\"attachment-full size-full wp-image-3156\" alt=\"Freshservices\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tAgilit\u00e9 dans la gestion des demandes de service\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tAgilit\u00e9 dans la gestion des demandes de service \t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\u00c9tendez votre catalogue de services bien au-del\u00e0 de l'IT pour g\u00e9rer efficacement les flux de travail. Avec Freshservice Orchestration Center, automatisez les processus \u00e0 travers divers syst\u00e8mes pour une prestation de services rapide et fluide. \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e3c142 e-con-full e-flex e-con e-child\" data-id=\"6e3c142\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d31f0a0 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"d31f0a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"242\" height=\"247\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-Icon-05.png\" class=\"attachment-full size-full wp-image-3157\" alt=\"Freshservices\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tMa\u00eetrise des probl\u00e8mes et des changements\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tMa\u00eetrise des probl\u00e8mes et des changements\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tSuivez les meilleures pratiques pour une r\u00e9solution proactive des probl\u00e8mes et une gestion fluide des changements. Utilisez les donn\u00e9es contextuelles et les puissantes automatisations pour anticiper et \u00e9viter les r\u00e9currences d'incidents, minimisant les temps d'arr\u00eat. \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b972a29 e-con-full e-flex e-con e-child\" data-id=\"b972a29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-52294f9 e-con-full e-flex e-con e-child\" data-id=\"52294f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca96570 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"ca96570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"242\" height=\"247\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-Icon-06.png\" class=\"attachment-full size-full wp-image-3158\" alt=\"Freshservices\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tGestion des changements et des versions\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tGestion des changements et des versions\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tFreshservice facilite la compr\u00e9hension de l'impact des changements gr\u00e2ce \u00e0 une gestion int\u00e9gr\u00e9e des modifications, exploitant les informations de la CMDB et du Service Desk pour une planification efficace.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31aff2e e-con-full e-flex e-con e-child\" data-id=\"31aff2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7f16fa elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"e7f16fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"243\" height=\"247\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-Icon-07.png\" class=\"attachment-full size-full wp-image-3159\" alt=\"Freshservices\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tSurveillance de la charge de travail\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tSurveillance de la charge de travail\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tAvec Freshservice, vous pouvez facilement surveiller la charge de travail de votre \u00e9quipe et planifier efficacement, assurant des niveaux de charge \u00e9quilibr\u00e9s et le respect des d\u00e9lais.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2216e4f e-con-full e-flex e-con e-child\" data-id=\"2216e4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24a1e06 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"24a1e06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"243\" height=\"247\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-Icon-08.png\" class=\"attachment-full size-full wp-image-3160\" alt=\"Freshservices\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tAutomatisations robustes\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tAutomatisations robustes\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\u00c9liminez les t\u00e2ches r\u00e9p\u00e9titives et am\u00e9liorez l'efficacit\u00e9 des services gr\u00e2ce aux flux de travail sans code et aux puissantes automatisations, lib\u00e9rant du temps pour des t\u00e2ches plus strat\u00e9giques.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d1971a e-con-full e-flex e-con e-child\" data-id=\"7d1971a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27eee77 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"27eee77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"243\" height=\"247\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-Icon-09.png\" class=\"attachment-full size-full wp-image-3161\" alt=\"Freshservices\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tIntelligence artificielle pour des services plus intelligents\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tIntelligence artificielle pour des services plus intelligents \t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tExploitez le moteur Freddy AI pour des d\u00e9cisions plus intelligentes, une productivit\u00e9 accrue des agents et une am\u00e9lioration globale de l'exp\u00e9rience employ\u00e9.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cd8855 e-con-full e-flex e-con e-child\" data-id=\"4cd8855\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23f87c9 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"23f87c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"242\" height=\"247\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/freshservice-Icon-10.png\" class=\"attachment-full size-full wp-image-3162\" alt=\"Freshservices\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tPlateforme extensible\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tPlateforme extensible \t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tConstruisez et utilisez des connecteurs pr\u00eats \u00e0 l'emploi, des SDK et des configurations API pour \u00e9tendre les capacit\u00e9s de Freshservice avec sa Neo Marketplace et sa Plateforme int\u00e9gr\u00e9es.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e0f492 e-con-full e-flex e-con e-parent\" data-id=\"4e0f492\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element 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data-e-type=\"widget\" id=\"br\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Obtenez une d\u00e9monstration personnalis\u00e9e de \n<strong style=\"color:#192BC2\">Freshservice<\/strong> avec un <strong style=\"color:#192BC2\">expert SMC Consulting<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0e0b42 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c0e0b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec2ea3 elementor-widget elementor-widget-text-editor\" data-id=\"7ec2ea3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En tant que partenaire certifi\u00e9 Freshworks, SMC Consulting vous guide \u00e0 travers les capacit\u00e9s de Freshservice ITSM, en se concentrant sur vos besoins sp\u00e9cifiques de <strong>Gestion des Services IT (ITSM)<\/strong> et sa <strong>Base de Donn\u00e9es de Gestion des Configurations (CMDB).<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b0c4a5 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"3b0c4a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button 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