{"id":33075,"date":"2023-12-08T13:43:27","date_gmt":"2023-12-08T12:43:27","guid":{"rendered":"https:\/\/www.smcconsulting.be\/blog\/"},"modified":"2025-12-16T14:39:39","modified_gmt":"2025-12-16T13:39:39","slug":"blog","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/fr\/blog\/","title":{"rendered":"Blog"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33075\" class=\"elementor elementor-33075 elementor-7985\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3911815 e-flex e-con-boxed e-con e-parent\" data-id=\"3911815\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-daf84e9 elementor-widget elementor-widget-heading\" data-id=\"daf84e9\" data-element_type=\"widget\" data-e-type=\"widget\" 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href=\"https:\/\/www.smcconsulting.be\/fr\/de-la-conception-des-processus-a-la-configuration-comment-des-ingenieurs-certifies-traduisent-itil-4-en-workflows-servicenow\/\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Sch\u00e9ma montrant comment les workflows ITIL 4 vers ServiceNow transforment des cha\u00eenes de valeur de r\u00e9f\u00e9rence en processus ITSM automatis\u00e9s\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/image-3.png\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/image-3.png 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/image-3-300x300.png 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/image-3-150x150.png 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/image-3-768x768.png 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/de-la-conception-des-processus-a-la-configuration-comment-des-ingenieurs-certifies-traduisent-itil-4-en-workflows-servicenow\/\" rel=\"bookmark\" title=\"De la conception des processus \u00e0 la configuration : comment des ing\u00e9nieurs certifi\u00e9s traduisent ITIL 4 en workflows ServiceNow\">De la conception des processus \u00e0 la configuration : comment des ing\u00e9nieurs certifi\u00e9s traduisent ITIL 4 en workflows ServiceNow<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/nl\/category\/workflowbeheer\/\" rel=\"tag\">Workflowbeheer<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/nl\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/05\/29\/\" title=\"10:59\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-05-29T10:59:49+02:00\">29 May 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment les workflows ITIL 4 vers ServiceNow transforment des recommandations de r\u00e9f\u00e9rence en processus&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/de-la-conception-des-processus-a-la-configuration-comment-des-ingenieurs-certifies-traduisent-itil-4-en-workflows-servicenow\/\" target=\"\" aria-label=\"Read more about De la conception des processus \u00e0 la configuration : comment des ing\u00e9nieurs certifi\u00e9s traduisent ITIL 4 en workflows ServiceNow\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"85361\" data-date=\"2026-05-21T09:32:58+02:00\" data-name=\"Gouvernance de l\u2019IA pour le service desk : politiques, validations et pistes d\u2019audit (Benelux)\"><article class=\"post visible post-85361 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"Gouvernance de l\u2019IA pour le service desk : politiques, validations et pistes d\u2019audit (Benelux)\" data-date=\"2026-05-21T09:32:58+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/gouvernance-de-lia-pour-le-service-desk-politiques-validations-et-pistes-daudit-benelux\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Tableau de bord moderne de service desk de gouvernance de l\u2019IA montrant des workflows ITSM gouvern\u00e9s, des contr\u00f4les de supervision humaine et audit trail AI decisions au Benelux\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/image-2.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/image-2.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/image-2-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/image-2-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/image-2-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/gouvernance-de-lia-pour-le-service-desk-politiques-validations-et-pistes-daudit-benelux\/\" rel=\"bookmark\" title=\"Gouvernance de l\u2019IA pour le service desk : politiques, validations et pistes d\u2019audit (Benelux)\">Gouvernance de l\u2019IA pour le service desk : politiques, validations et pistes d\u2019audit (Benelux)<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/05\/21\/\" title=\"09:32\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-05-21T09:32:58+02:00\">21 May 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Un service desk de gouvernance de l\u2019IA aide les \u00e9quipes IT du Benelux \u00e0 utiliser&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/gouvernance-de-lia-pour-le-service-desk-politiques-validations-et-pistes-daudit-benelux\/\" target=\"\" aria-label=\"Read more about Gouvernance de l\u2019IA pour le service desk : politiques, validations et pistes d\u2019audit (Benelux)\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item category-175\" data-post-id=\"85331\" data-date=\"2026-05-12T17:45:19+02:00\" data-name=\"ITSM multi-pays ServiceNow : mod\u00e8les op\u00e9rationnels pour la France, la Belgique et le Luxembourg\"><article class=\"post visible post-85331 type-post status-publish format-standard has-post-thumbnail hentry category-itsm tag-gestion-des-incidents tag-gestion-du-changement tag-itil-v4 tag-itsm tag-servicenow category-175 description-off\" data-name=\"ITSM multi-pays ServiceNow : mod\u00e8les op\u00e9rationnels pour la France, la Belgique et le Luxembourg\" data-date=\"2026-05-12T17:45:19+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-multi-pays-servicenow-modeles-operationnels-pour-la-france-la-belgique-et-le-luxembourg\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Des responsables IT examinant un tableau de bord ITSM multi-pays r\u00e9gional sur ServiceNow pour la France, la Belgique et le Luxembourg dans un centre de services partag\u00e9s\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/image-1.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/image-1.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/image-1-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/image-1-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/image-1-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-multi-pays-servicenow-modeles-operationnels-pour-la-france-la-belgique-et-le-luxembourg\/\" rel=\"bookmark\" title=\"ITSM multi-pays ServiceNow : mod\u00e8les op\u00e9rationnels pour la France, la Belgique et le Luxembourg\">ITSM multi-pays ServiceNow : mod\u00e8les op\u00e9rationnels pour la France, la Belgique et le Luxembourg<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/05\/12\/\" title=\"17:45\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-05-12T17:45:19+02:00\">12 May 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment l\u2019ITSM multi-pays sur ServiceNow vous permet d\u2019exploiter une instance r\u00e9gionale unique pour la&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-multi-pays-servicenow-modeles-operationnels-pour-la-france-la-belgique-et-le-luxembourg\/\" target=\"\" aria-label=\"Read more about ITSM multi-pays ServiceNow : mod\u00e8les op\u00e9rationnels pour la France, la Belgique et le Luxembourg\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"85246\" data-date=\"2026-05-06T16:27:05+02:00\" data-name=\"HaloITSM vs Freshservice vs Jira : comparaison ITSM pour le march\u00e9 interm\u00e9diaire 2026\"><article class=\"post visible post-85246 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-incidents tag-halo-itsm tag-itil-v4 tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"HaloITSM vs Freshservice vs Jira : comparaison ITSM pour le march\u00e9 interm\u00e9diaire 2026\" data-date=\"2026-05-06T16:27:05+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-vs-freshservice-vs-jira-service-management-choisir-pour-le-mid-market-en-2026\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"IT leaders reviewing dashboards and workflows during a HaloITSM vs Freshservice evaluation for mid-market ITSM tool selection\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/haloitsm-vs-freshservice-itsm-comparison-2026.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/haloitsm-vs-freshservice-itsm-comparison-2026.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/haloitsm-vs-freshservice-itsm-comparison-2026-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/haloitsm-vs-freshservice-itsm-comparison-2026-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/05\/haloitsm-vs-freshservice-itsm-comparison-2026-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-vs-freshservice-vs-jira-service-management-choisir-pour-le-mid-market-en-2026\/\" rel=\"bookmark\" title=\"HaloITSM vs Freshservice vs Jira : comparaison ITSM pour le march\u00e9 interm\u00e9diaire 2026\">HaloITSM vs Freshservice vs Jira : comparaison ITSM pour le march\u00e9 interm\u00e9diaire 2026<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/05\/06\/\" title=\"16:27\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-05-06T16:27:05+02:00\">6 May 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Comparaison d\u00e9taill\u00e9e de HaloITSM et Freshservice pour les acheteurs ITSM du march\u00e9 interm\u00e9diaire en 2026,&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-vs-freshservice-vs-jira-service-management-choisir-pour-le-mid-market-en-2026\/\" target=\"\" aria-label=\"Read more about HaloITSM vs Freshservice vs Jira : comparaison ITSM pour le march\u00e9 interm\u00e9diaire 2026\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item category-177 category-175\" data-post-id=\"85217\" data-date=\"2026-04-28T10:49:06+02:00\" data-name=\"Risques d&#039;impl\u00e9mentation de ServiceNow pour les organisations de taille moyenne : comment les att\u00e9nuer\"><article class=\"post visible post-85217 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-du-changement category-itsm tag-gestion-des-actifs tag-gestion-des-incidents tag-gestion-du-changement tag-itil-v4 tag-itsm tag-transformation-numerique category-177 category-175 description-off\" data-name=\"Risques d&#8217;impl\u00e9mentation de ServiceNow pour les organisations de taille moyenne : comment les att\u00e9nuer\" data-date=\"2026-04-28T10:49:06+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/risques-de-mise-en-oeuvre-de-servicenow-pour-les-organisations-de-taille-intermediaire-comment-un-partenaire-itsm-experimente-securise-le-parcours\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"\u00c9quipe IT discutant d\u2019une feuille de route pour r\u00e9duire les risques de mise en \u0153uvre de ServiceNow auxquels les organisations de taille interm\u00e9diaire sont confront\u00e9es en Belgique et en France\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-3.png\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-3.png 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-3-300x300.png 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-3-150x150.png 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-3-768x768.png 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/risques-de-mise-en-oeuvre-de-servicenow-pour-les-organisations-de-taille-intermediaire-comment-un-partenaire-itsm-experimente-securise-le-parcours\/\" rel=\"bookmark\" title=\"Risques d&#8217;impl\u00e9mentation de ServiceNow pour les organisations de taille moyenne : comment les att\u00e9nuer\">Risques d&#8217;impl\u00e9mentation de ServiceNow pour les organisations de taille moyenne : comment les att\u00e9nuer<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/04\/28\/\" title=\"10:49\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-04-28T10:49:06+02:00\">28 April 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez les principaux risques de mise en \u0153uvre de ServiceNow auxquels les organisations de taille&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/risques-de-mise-en-oeuvre-de-servicenow-pour-les-organisations-de-taille-intermediaire-comment-un-partenaire-itsm-experimente-securise-le-parcours\/\" target=\"\" aria-label=\"Read more about Risques d&#8217;impl\u00e9mentation de ServiceNow pour les organisations de taille moyenne : comment les att\u00e9nuer\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"85159\" data-date=\"2026-04-21T09:28:34+02:00\" data-name=\"Observabilit\u00e9 ITSM : quels signaux sont essentiels pour une r\u00e9solution plus rapide des incidents\"><article class=\"post visible post-85159 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-incidents tag-itil-v4 tag-itom tag-itsm category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"Observabilit\u00e9 ITSM : quels signaux sont essentiels pour une r\u00e9solution plus rapide des incidents\" data-date=\"2026-04-21T09:28:34+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/observabilite-itsm-quels-signaux-sont-essentiels-pour-une-resolution-plus-rapide-des-incidents\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Diagramme d&#039;architecture montrant comment l&#039;observabilit\u00e9 ITSM connecte les journaux, les m\u00e9triques, les traces et les donn\u00e9es ITOM pour rationaliser la gestion des incidents\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-2.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-2.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-2-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-2-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/04\/image-2-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/observabilite-itsm-quels-signaux-sont-essentiels-pour-une-resolution-plus-rapide-des-incidents\/\" rel=\"bookmark\" title=\"Observabilit\u00e9 ITSM : quels signaux sont essentiels pour une r\u00e9solution plus rapide des incidents\">Observabilit\u00e9 ITSM : quels signaux sont essentiels pour une r\u00e9solution plus rapide des incidents<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/04\/21\/\" title=\"09:28\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-04-21T09:28:34+02:00\">21 April 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment l&#8217;observabilit\u00e9 ITSM connecte les journaux, les m\u00e9triques, les traces et les donn\u00e9es ITOM&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/observabilite-itsm-quels-signaux-sont-essentiels-pour-une-resolution-plus-rapide-des-incidents\/\" target=\"\" aria-label=\"Read more about Observabilit\u00e9 ITSM : quels signaux sont essentiels pour une r\u00e9solution plus rapide des incidents\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"80548\" data-date=\"2026-03-20T14:52:01+01:00\" data-name=\"Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\"><article class=\"post visible post-80548 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-incidents tag-itil-v4 tag-itsm tag-transformation-numerique tag-xla category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\" data-date=\"2026-03-20T14:52:01+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/le-xla-en-pratique-8-indicateurs-dexperience-qui-predisent-ladoption-et-la-deflexion\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"IT leaders reviewing an experience dashboard that visualizes XLA metrics and ITSM user satisfaction across services\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/xla-metrics-itsm-experience-dashboard-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/le-xla-en-pratique-8-indicateurs-dexperience-qui-predisent-ladoption-et-la-deflexion\/\" rel=\"bookmark\" title=\"Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\">Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/03\/20\/\" title=\"14:52\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-03-20T14:52:01+01:00\">20 March 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment les indicateurs XLA aident les responsables informatiques \u00e0 aller au-del\u00e0 des SLA pour&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/le-xla-en-pratique-8-indicateurs-dexperience-qui-predisent-ladoption-et-la-deflexion\/\" target=\"\" aria-label=\"Read more about Indicateurs XLA : 8 signaux dexp\u00e9rience qui pr\u00e9disent ladoption et la d\u00e9flexion\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"74346\" data-date=\"2026-03-06T14:24:05+01:00\" data-name=\"CMDB conforme \u00e0 NIS2 : le mod\u00e8le de donn\u00e9es d&#039;actifs minimum pour la cyber-r\u00e9silience (UE)\"><article class=\"post visible post-74346 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-incidents tag-halo-itsm tag-itil-v4 tag-itsm category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"CMDB conforme \u00e0 NIS2 : le mod\u00e8le de donn\u00e9es d&#8217;actifs minimum pour la cyber-r\u00e9silience (UE)\" data-date=\"2026-03-06T14:24:05+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/cmdb-conforme-a-nis2-le-modele-de-donnees-dactifs-minimum-pour-la-cyber-resilience-ue\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Diagramme d&#039;une architecture d&#039;exigences CMDB NIS2 montrant les services, actifs, fournisseurs et donn\u00e9es de s\u00e9curit\u00e9 pour la cyber-r\u00e9silience de l&#039;UE\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/image.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/image.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/image-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/image-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/03\/image-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/cmdb-conforme-a-nis2-le-modele-de-donnees-dactifs-minimum-pour-la-cyber-resilience-ue\/\" rel=\"bookmark\" title=\"CMDB conforme \u00e0 NIS2 : le mod\u00e8le de donn\u00e9es d&#8217;actifs minimum pour la cyber-r\u00e9silience (UE)\">CMDB conforme \u00e0 NIS2 : le mod\u00e8le de donn\u00e9es d&#8217;actifs minimum pour la cyber-r\u00e9silience (UE)<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/03\/06\/\" title=\"14:24\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-03-06T14:24:05+01:00\">6 March 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Comprenez comment les exigences CMDB de NIS2 transforment votre CMDB en un contr\u00f4le central pour&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/cmdb-conforme-a-nis2-le-modele-de-donnees-dactifs-minimum-pour-la-cyber-resilience-ue\/\" target=\"\" aria-label=\"Read more about CMDB conforme \u00e0 NIS2 : le mod\u00e8le de donn\u00e9es d&#8217;actifs minimum pour la cyber-r\u00e9silience (UE)\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-175\" data-post-id=\"71476\" data-date=\"2026-02-27T15:51:42+01:00\" data-name=\"Construire une CMDB fiable dans ServiceNow : le\u00e7ons de 80+ programmes\"><article class=\"post visible post-71476 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-itsm tag-itil-v4 tag-itom tag-itsm category-178 category-175 description-off\" data-name=\"Construire une CMDB fiable dans ServiceNow : le\u00e7ons de 80+ programmes\" data-date=\"2026-02-27T15:51:42+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/construire-une-cmdb-et-un-modele-dactifs-fiables-dans-servicenow-les-lecons-de-plus-de-80-programmes-itsm\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Illustration des meilleures pratiques de la CMDB ServiceNow montrant les \u00e9l\u00e9ments de configuration connect\u00e9s, les services et les donn\u00e9es d\u2019actifs pour la prise de d\u00e9cision informatique\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-5.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-5.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-5-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-5-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-5-768x768.png 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/construire-une-cmdb-et-un-modele-dactifs-fiables-dans-servicenow-les-lecons-de-plus-de-80-programmes-itsm\/\" rel=\"bookmark\" title=\"Construire une CMDB fiable dans ServiceNow : le\u00e7ons de 80+ programmes\">Construire une CMDB fiable dans ServiceNow : le\u00e7ons de 80+ programmes<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/02\/27\/\" title=\"15:51\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-02-27T15:51:42+01:00\">27 February 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Explorez les meilleures pratiques de la CMDB ServiceNow pour am\u00e9liorer la qualit\u00e9 des donn\u00e9es, la&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/construire-une-cmdb-et-un-modele-dactifs-fiables-dans-servicenow-les-lecons-de-plus-de-80-programmes-itsm\/\" target=\"\" aria-label=\"Read more about Construire une CMDB fiable dans ServiceNow : le\u00e7ons de 80+ programmes\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"71172\" data-date=\"2026-02-26T09:28:42+01:00\" data-name=\"IA agentique ITSM : 10 workflows \u00e0 automatiser en toute s\u00e9curit\u00e9 en 2026\"><article class=\"post visible post-71172 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-problemes tag-halo-itsm tag-itil-v4 tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"IA agentique ITSM : 10 workflows \u00e0 automatiser en toute s\u00e9curit\u00e9 en 2026\" data-date=\"2026-02-26T09:28:42+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/lia-agentique-dans-litsm-10-flux-de-travail-du-centre-de-services-que-vous-pouvez-automatiser-en-toute-securite-en-2026\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Des responsables informatiques examinant des tableaux de bord qui montrent comment l\u2019IA agentique pour l\u2019ITSM automatise les flux de travail du centre de services et la r\u00e9solution des incidents\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-4.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-4.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-4-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-4-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-4-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/lia-agentique-dans-litsm-10-flux-de-travail-du-centre-de-services-que-vous-pouvez-automatiser-en-toute-securite-en-2026\/\" rel=\"bookmark\" title=\"IA agentique ITSM : 10 workflows \u00e0 automatiser en toute s\u00e9curit\u00e9 en 2026\">IA agentique ITSM : 10 workflows \u00e0 automatiser en toute s\u00e9curit\u00e9 en 2026<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/02\/26\/\" title=\"09:28\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-02-26T09:28:42+01:00\">26 February 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment l\u2019ITSM \u00e0 base d\u2019IA agentique transformera le centre de services en 2026. Apprenez&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/lia-agentique-dans-litsm-10-flux-de-travail-du-centre-de-services-que-vous-pouvez-automatiser-en-toute-securite-en-2026\/\" target=\"\" aria-label=\"Read more about IA agentique ITSM : 10 workflows \u00e0 automatiser en toute s\u00e9curit\u00e9 en 2026\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"67698\" data-date=\"2026-02-18T13:01:36+01:00\" data-name=\"Conception d\u2019un mod\u00e8le op\u00e9rationnel ITIL 4 sur ServiceNow avec des consultants certifi\u00e9s de SMC Consulting\"><article class=\"post visible post-67698 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-incidents tag-gestion-du-changement tag-itil-v4 tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"Conception d\u2019un mod\u00e8le op\u00e9rationnel ITIL 4 sur ServiceNow avec des consultants certifi\u00e9s de SMC Consulting\" data-date=\"2026-02-18T13:01:36+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/conception-dun-modele-operationnel-itil-4-sur-servicenow-avec-les-consultants-certifies-de-smc-consulting\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Diagramme montrant une mise en \u0153uvre de mod\u00e8le op\u00e9rationnel ITIL 4 sur ServiceNow avec des flux de travail ITSM int\u00e9gr\u00e9s et des flux de donn\u00e9es CMDB\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-3.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-3.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-3-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-3-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-3-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/conception-dun-modele-operationnel-itil-4-sur-servicenow-avec-les-consultants-certifies-de-smc-consulting\/\" rel=\"bookmark\" title=\"Conception d\u2019un mod\u00e8le op\u00e9rationnel ITIL 4 sur ServiceNow avec des consultants certifi\u00e9s de SMC Consulting\">Conception d\u2019un mod\u00e8le op\u00e9rationnel ITIL 4 sur ServiceNow avec des consultants certifi\u00e9s de SMC Consulting<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/02\/18\/\" title=\"13:01\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-02-18T13:01:36+01:00\">18 February 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment une approche de mod\u00e8le op\u00e9rationnel ITIL 4 sur ServiceNow transforme les directives ITIL&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/conception-dun-modele-operationnel-itil-4-sur-servicenow-avec-les-consultants-certifies-de-smc-consulting\/\" target=\"\" aria-label=\"Read more about Conception d\u2019un mod\u00e8le op\u00e9rationnel ITIL 4 sur ServiceNow avec des consultants certifi\u00e9s de SMC Consulting\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"61443\" data-date=\"2026-02-05T15:13:53+01:00\" data-name=\"Portail en libre-service&nbsp;: comment r\u00e9duire les tickets de niveau&nbsp;1 de 20 \u00e0 40&nbsp;%\"><article class=\"post visible post-61443 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"Portail en libre-service&nbsp;: comment r\u00e9duire les tickets de niveau&nbsp;1 de 20 \u00e0 40&nbsp;%\" data-date=\"2026-02-05T15:13:53+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/portail-en-libre-service-comment-reduire-les-tickets-de-niveau-1-de-20-a-40\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Vue du tableau de bord d&#039;un portail en libre-service ITSM affichant les tickets, la base de connaissances et les m\u00e9triques ROI pour les \u00e9quipes de support informatique modernes\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-2.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-2.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-2-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-2-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-2-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/portail-en-libre-service-comment-reduire-les-tickets-de-niveau-1-de-20-a-40\/\" rel=\"bookmark\" title=\"Portail en libre-service&nbsp;: comment r\u00e9duire les tickets de niveau&nbsp;1 de 20 \u00e0 40&nbsp;%\">Portail en libre-service&nbsp;: comment r\u00e9duire les tickets de niveau&nbsp;1 de 20 \u00e0 40&nbsp;%<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/02\/05\/\" title=\"15:13\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-02-05T15:13:53+01:00\">5 February 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment un portail en libre-service ITSM r\u00e9duit la charge de travail du support, acc\u00e9l\u00e8re&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/portail-en-libre-service-comment-reduire-les-tickets-de-niveau-1-de-20-a-40\/\" target=\"\" aria-label=\"Read more about Portail en libre-service&nbsp;: comment r\u00e9duire les tickets de niveau&nbsp;1 de 20 \u00e0 40&nbsp;%\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"60629\" data-date=\"2026-02-04T11:43:40+01:00\" data-name=\"Gestion des changements ITIL : processus, types, r\u00f4les et CAB (2026)\"><article class=\"post visible post-60629 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"Gestion des changements ITIL : processus, types, r\u00f4les et CAB (2026)\" data-date=\"2026-02-04T11:43:40+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-changements-dans-itsm-meilleures-pratiques-et-mise-en-oeuvre\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"\u00c9quipe informatique examinant un tableau de bord num\u00e9rique qui visualise les flux de travail, les risques et les approbations de la gestion des changements ITSM\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-1.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-1.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-1-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-1-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-1-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-changements-dans-itsm-meilleures-pratiques-et-mise-en-oeuvre\/\" rel=\"bookmark\" title=\"Gestion des changements ITIL : processus, types, r\u00f4les et CAB (2026)\">Gestion des changements ITIL : processus, types, r\u00f4les et CAB (2026)<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/02\/04\/\" title=\"11:43\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-02-04T11:43:40+01:00\">4 February 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment la gestion des changements ITSM contr\u00f4le les risques, pr\u00e9vient les interruptions de service&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-changements-dans-itsm-meilleures-pratiques-et-mise-en-oeuvre\/\" target=\"\" aria-label=\"Read more about Gestion des changements ITIL : processus, types, r\u00f4les et CAB (2026)\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"60610\" data-date=\"2026-02-04T11:28:56+01:00\" data-name=\"R\u00e9partition du co\u00fbt des licences HaloITSM : guide tarifaire complet\"><article class=\"post visible post-60610 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"R\u00e9partition du co\u00fbt des licences HaloITSM : guide tarifaire complet\" data-date=\"2026-02-04T11:28:56+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/repartition-des-couts-de-licence-haloitsm-guide-complet-des-prix\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"IT manager reviewing a detailed HaloITSM licensing cost dashboard and budget breakdown on a laptop\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/02\/image-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/repartition-des-couts-de-licence-haloitsm-guide-complet-des-prix\/\" rel=\"bookmark\" title=\"R\u00e9partition du co\u00fbt des licences HaloITSM : guide tarifaire complet\">R\u00e9partition du co\u00fbt des licences HaloITSM : guide tarifaire complet<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/02\/04\/\" title=\"11:28\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-02-04T11:28:56+01:00\">4 February 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment fonctionne le co\u00fbt des licences HaloITSM, incluant la tarification typique par agent, ce&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/repartition-des-couts-de-licence-haloitsm-guide-complet-des-prix\/\" target=\"\" aria-label=\"Read more about R\u00e9partition du co\u00fbt des licences HaloITSM : guide tarifaire complet\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"85393\" data-date=\"2026-01-28T17:15:54+01:00\" data-name=\"ServiceNow dans votre strat\u00e9gie ITSM d\u2019entreprise : quand est-ce que cela a vraiment du sens ?\"><article class=\"post visible post-85393 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"ServiceNow dans votre strat\u00e9gie ITSM d\u2019entreprise : quand est-ce que cela a vraiment du sens ?\" data-date=\"2026-01-28T17:15:54+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/servicenow-dans-votre-strategie-itsm-dentreprise-quand-est-ce-que-cela-a-vraiment-du-sens\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"L\u2019\u00e9quipe CIO con\u00e7oit une strat\u00e9gie ITSM d\u2019entreprise ServiceNow pour normaliser les processus et l\u2019automatisation en France et en Belgique\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-23.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-23.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-23-300x300.png 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-23-150x150.png 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-23-768x768.png 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/servicenow-dans-votre-strategie-itsm-dentreprise-quand-est-ce-que-cela-a-vraiment-du-sens\/\" rel=\"bookmark\" title=\"ServiceNow dans votre strat\u00e9gie ITSM d\u2019entreprise : quand est-ce que cela a vraiment du sens ?\">ServiceNow dans votre strat\u00e9gie ITSM d\u2019entreprise : quand est-ce que cela a vraiment du sens ?<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/01\/28\/\" title=\"17:15\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-01-28T17:15:54+01:00\">28 January 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment une strat\u00e9gie ITSM d\u2019entreprise ServiceNow aide les organisations en France et en Belgique&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/servicenow-dans-votre-strategie-itsm-dentreprise-quand-est-ce-que-cela-a-vraiment-du-sens\/\" target=\"\" aria-label=\"Read more about ServiceNow dans votre strat\u00e9gie ITSM d\u2019entreprise : quand est-ce que cela a vraiment du sens ?\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"58625\" data-date=\"2026-01-26T01:09:02+01:00\" data-name=\"API HaloITSM&nbsp;: guide avanc\u00e9 d&#039;automatisation et d&#039;int\u00e9gration\"><article class=\"post visible post-58625 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"API HaloITSM&nbsp;: guide avanc\u00e9 d&#8217;automatisation et d&#8217;int\u00e9gration\" data-date=\"2026-01-26T01:09:02+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/api-haloitsm-guide-avance-dautomatisation-et-dintegration\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Sch\u00e9ma des outils ITSM connect\u00e9s via l&#039;API HaloITSM montrant les flux de donn\u00e9es automatis\u00e9s des tickets, des utilisateurs et des actifs\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-22.png\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-22.png 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-22-300x300.png 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-22-150x150.png 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-22-768x768.png 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/api-haloitsm-guide-avance-dautomatisation-et-dintegration\/\" rel=\"bookmark\" title=\"API HaloITSM&nbsp;: guide avanc\u00e9 d&#8217;automatisation et d&#8217;int\u00e9gration\">API HaloITSM&nbsp;: guide avanc\u00e9 d&#8217;automatisation et d&#8217;int\u00e9gration<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/01\/26\/\" title=\"01:09\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-01-26T01:09:02+01:00\">26 January 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment l&#8217;API HaloITSM transforme HaloITSM en un puissant centre d&#8217;int\u00e9gration et d&#8217;automatisation. D\u00e9couvrez l&#8217;authentification,&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/api-haloitsm-guide-avance-dautomatisation-et-dintegration\/\" target=\"\" aria-label=\"Read more about API HaloITSM&nbsp;: guide avanc\u00e9 d&#8217;automatisation et d&#8217;int\u00e9gration\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"58612\" data-date=\"2026-01-26T00:43:01+01:00\" data-name=\"\u00c9valuation des fournisseurs ITSM : Crit\u00e8res + Mod\u00e8le de RFP (2026)\"><article class=\"post visible post-58612 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"\u00c9valuation des fournisseurs ITSM : Crit\u00e8res + Mod\u00e8le de RFP (2026)\" data-date=\"2026-01-26T00:43:01+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-complet\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"IT leaders reviewing a structured ITSM vendor evaluation framework and scoring model on a large screen in a modern office\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-21.png\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-21.png 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-21-300x300.png 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-21-150x150.png 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-21-768x768.png 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-complet\/\" rel=\"bookmark\" title=\"\u00c9valuation des fournisseurs ITSM : Crit\u00e8res + Mod\u00e8le de RFP (2026)\">\u00c9valuation des fournisseurs ITSM : Crit\u00e8res + Mod\u00e8le de RFP (2026)<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/01\/26\/\" title=\"00:43\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-01-26T00:43:01+01:00\">26 January 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Ce guide pratique d\u2019\u00e9valuation des fournisseurs ITSM vous montre comment d\u00e9finir les crit\u00e8res de s\u00e9lection&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/criteres-devaluation-des-fournisseurs-itsm-guide-complet\/\" target=\"\" aria-label=\"Read more about \u00c9valuation des fournisseurs ITSM : Crit\u00e8res + Mod\u00e8le de RFP (2026)\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"58586\" data-date=\"2026-01-26T00:25:46+01:00\" data-name=\"HaloITSM en France&nbsp;: mise en \u0153uvre, support et consulting\"><article class=\"post visible post-58586 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"HaloITSM en France&nbsp;: mise en \u0153uvre, support et consulting\" data-date=\"2026-01-26T00:25:46+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-en-france-mise-en-oeuvre-assistance-et-conseil\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"\u00c9quipe informatique fran\u00e7aise utilisant HaloITSM France sur des ordinateurs portables dans un bureau moderne pour g\u00e9rer les demandes de services informatiques bas\u00e9s sur le cloud\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-20.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-20.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-20-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-20-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-20-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-en-france-mise-en-oeuvre-assistance-et-conseil\/\" rel=\"bookmark\" title=\"HaloITSM en France&nbsp;: mise en \u0153uvre, support et consulting\">HaloITSM en France&nbsp;: mise en \u0153uvre, support et consulting<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/01\/26\/\" title=\"00:25\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-01-26T00:25:46+01:00\">26 January 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment HaloITSM France aide les organisations fran\u00e7aises \u00e0 moderniser la gestion des services informatiques&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-en-france-mise-en-oeuvre-assistance-et-conseil\/\" target=\"\" aria-label=\"Read more about HaloITSM en France&nbsp;: mise en \u0153uvre, support et consulting\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"58575\" data-date=\"2026-01-26T00:05:18+01:00\" data-name=\"Meilleurs outils ITSM pour les PME europ\u00e9ennes : Meilleures alternatives 2026\"><article class=\"post visible post-58575 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"Meilleurs outils ITSM pour les PME europ\u00e9ennes : Meilleures alternatives 2026\" data-date=\"2026-01-26T00:05:18+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/les-meilleurs-outils-itsm-pour-la-gestion-des-services-informatiques-en-2025\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Des responsables informatiques comparant les tableaux de bord des logiciels ITSM modernes afin d&#039;identifier les meilleurs outils ITSM pour leur organisation\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-19.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-19.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-19-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-19-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-19-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/les-meilleurs-outils-itsm-pour-la-gestion-des-services-informatiques-en-2025\/\" rel=\"bookmark\" title=\"Meilleurs outils ITSM pour les PME europ\u00e9ennes : Meilleures alternatives 2026\">Meilleurs outils ITSM pour les PME europ\u00e9ennes : Meilleures alternatives 2026<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/01\/26\/\" title=\"00:05\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-01-26T00:05:18+01:00\">26 January 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment \u00e9valuer les meilleurs outils ITSM, comparez les principales options de logiciels ITSM et&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/les-meilleurs-outils-itsm-pour-la-gestion-des-services-informatiques-en-2025\/\" target=\"\" aria-label=\"Read more about Meilleurs outils ITSM pour les PME europ\u00e9ennes : Meilleures alternatives 2026\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"58560\" data-date=\"2026-01-25T23:25:00+01:00\" data-name=\"Qu&#039;est-ce que l&#039;ITSM ?\"><article class=\"post visible post-58560 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"Qu&#8217;est-ce que l&#8217;ITSM ?\" data-date=\"2026-01-25T23:25:00+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/quest-ce-que-litsm\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Illustration of a modern service desk workflow explaining what is ITSM and how IT teams manage and improve IT services\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-18.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-18.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-18-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-18-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-18-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/quest-ce-que-litsm\/\" rel=\"bookmark\" title=\"Qu&#8217;est-ce que l&#8217;ITSM ?\">Qu&#8217;est-ce que l&#8217;ITSM ?<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/01\/25\/\" title=\"23:25\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-01-25T23:25:00+01:00\">25 January 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez ce qu&#8217;est l&#8217;ITSM et pourquoi la gestion des services informatiques est importante pour votre&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/quest-ce-que-litsm\/\" target=\"\" aria-label=\"Read more about Qu&#8217;est-ce que l&#8217;ITSM ?\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"57754\" data-date=\"2026-01-16T17:23:06+01:00\" data-name=\"Base de connaissances IT&nbsp;: 12&nbsp;mod\u00e8les d\u2019articles pr\u00eats \u00e0 \u00eatre copi\u00e9s\"><article class=\"post visible post-57754 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"Base de connaissances IT&nbsp;: 12&nbsp;mod\u00e8les d\u2019articles pr\u00eats \u00e0 \u00eatre copi\u00e9s\" data-date=\"2026-01-16T17:23:06+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/base-de-connaissances-it-12-modeles-darticles-prets-a-etre-copies\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"IT team building an IT knowledge base with structured articles, templates, and self-service portal on a modern ITSM platform\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-15.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-15.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-15-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-15-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2026\/01\/image-15-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/base-de-connaissances-it-12-modeles-darticles-prets-a-etre-copies\/\" rel=\"bookmark\" title=\"Base de connaissances IT&nbsp;: 12&nbsp;mod\u00e8les d\u2019articles pr\u00eats \u00e0 \u00eatre copi\u00e9s\">Base de connaissances IT&nbsp;: 12&nbsp;mod\u00e8les d\u2019articles pr\u00eats \u00e0 \u00eatre copi\u00e9s<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2026\/01\/16\/\" title=\"17:23\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2026-01-16T17:23:06+01:00\">16 January 2026<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Apprenez \u00e0 construire une base de connaissances informatique efficace qui r\u00e9duit les tickets, acc\u00e9l\u00e8re la&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/base-de-connaissances-it-12-modeles-darticles-prets-a-etre-copies\/\" target=\"\" aria-label=\"Read more about Base de connaissances IT&nbsp;: 12&nbsp;mod\u00e8les d\u2019articles pr\u00eats \u00e0 \u00eatre copi\u00e9s\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"54065\" data-date=\"2025-12-04T23:40:20+01:00\" data-name=\"KPI et tableaux de bord du service desk : du SLA \u00e0 la valeur ajout\u00e9e\"><article class=\"post visible post-54065 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"KPI et tableaux de bord du service desk : du SLA \u00e0 la valeur ajout\u00e9e\" data-date=\"2025-12-04T23:40:20+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/indicateurs-cles-de-performance-kpi-et-tableaux-de-bord-du-service-dassistance-du-sla-a-la-valeur-ajoutee\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Tableau de bord affichant les ICP et m\u00e9triques du service d&#039;assistance en temps r\u00e9el, visualisant la performance du support informatique et la conformit\u00e9 aux SLA pour les parties prenantes de l&#039;entreprise\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/image-62.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/image-62.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/image-62-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/image-62-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/image-62-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/indicateurs-cles-de-performance-kpi-et-tableaux-de-bord-du-service-dassistance-du-sla-a-la-valeur-ajoutee\/\" rel=\"bookmark\" title=\"KPI et tableaux de bord du service desk : du SLA \u00e0 la valeur ajout\u00e9e\">KPI et tableaux de bord du service desk : du SLA \u00e0 la valeur ajout\u00e9e<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2025\/12\/04\/\" title=\"23:40\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2025-12-04T23:40:20+01:00\">4 December 2025<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Ce guide complet explique comment concevoir, suivre et \u00e9tablir des rapports sur les ICP du&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/indicateurs-cles-de-performance-kpi-et-tableaux-de-bord-du-service-dassistance-du-sla-a-la-valeur-ajoutee\/\" target=\"\" aria-label=\"Read more about KPI et tableaux de bord du service desk : du SLA \u00e0 la valeur ajout\u00e9e\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"53960\" data-date=\"2025-12-04T11:52:16+01:00\" data-name=\"ITAM + ITSM : 8 actions pour r\u00e9duire les co\u00fbts logiciels de 15 \u00e0 30 %\"><article class=\"post visible post-53960 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique category-178 category-176 category-179 category-177 category-180 category-175 description-off\" data-name=\"ITAM + ITSM : 8 actions pour r\u00e9duire les co\u00fbts logiciels de 15 \u00e0 30 %\" data-date=\"2025-12-04T11:52:16+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/itam-itsm-8-actions-pour-reduire-les-couts-logiciels-de-15-a-30\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"ITAM best practices and automation dashboard in HaloITSM showing full IT asset lifecycle from request to retirement\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/image-51.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/image-51.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/image-51-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/image-51-150x150.webp 150w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/12\/image-51-768x768.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/itam-itsm-8-actions-pour-reduire-les-couts-logiciels-de-15-a-30\/\" rel=\"bookmark\" title=\"ITAM + ITSM : 8 actions pour r\u00e9duire les co\u00fbts logiciels de 15 \u00e0 30 %\">ITAM + ITSM : 8 actions pour r\u00e9duire les co\u00fbts logiciels de 15 \u00e0 30 %<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2025\/12\/04\/\" title=\"11:52\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2025-12-04T11:52:16+01:00\">4 December 2025<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment les meilleures pratiques ITAM et l&#8217;automatisation vous aident \u00e0 contr\u00f4ler les co\u00fbts, am\u00e9liorer&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/itam-itsm-8-actions-pour-reduire-les-couts-logiciels-de-15-a-30\/\" target=\"\" aria-label=\"Read more about ITAM + ITSM : 8 actions pour r\u00e9duire les co\u00fbts logiciels de 15 \u00e0 30 %\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"53036\" data-date=\"2025-11-20T15:14:12+01:00\" data-name=\"Automatisation ITSM : 15 workflows pour r\u00e9duire la charge niveau 1\"><article class=\"post visible post-53036 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique\" data-name=\"Automatisation ITSM : 15 workflows pour r\u00e9duire la charge niveau 1\" data-date=\"2025-11-20T15:14:12+01:00\">\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/automatisation-itsm-15-flux-de-travail-prets-a-lemploi-pour-reduire-le-niveau-1-3\/\" rel=\"bookmark\" title=\"Automatisation ITSM : 15 workflows pour r\u00e9duire la charge niveau 1\">Automatisation ITSM : 15 workflows pour r\u00e9duire la charge niveau 1<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2025\/11\/20\/\" title=\"15:14\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2025-11-20T15:14:12+01:00\">20 November 2025<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment l&#8217;automatisation ITSM rationalise les incidents, les demandes, les changements et les mises \u00e0&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/automatisation-itsm-15-flux-de-travail-prets-a-lemploi-pour-reduire-le-niveau-1-3\/\" target=\"\" aria-label=\"Read more about Automatisation ITSM : 15 workflows pour r\u00e9duire la charge niveau 1\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"52666\" data-date=\"2025-11-14T15:20:06+01:00\" data-name=\"ITSM pour le secteur public en Belgique : RGPD, march\u00e9s publics et support\"><article class=\"post visible post-52666 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique\" data-name=\"ITSM pour le secteur public en Belgique : RGPD, march\u00e9s publics et support\" data-date=\"2025-11-14T15:20:06+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-pour-le-secteur-public-en-belgique-rgpd-marches-publics-et-support\/\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%201024&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"ITSM secteur public Belgique : RGPD et march\u00e9s publics\" style=\"--ratio: 1024 \/ 1024;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/11\/Generated-Image-November-14-2025-3_40PM.webp\" loading=\"eager\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-pour-le-secteur-public-en-belgique-rgpd-marches-publics-et-support\/\" rel=\"bookmark\" title=\"ITSM pour le secteur public en Belgique : RGPD, march\u00e9s publics et support\">ITSM pour le secteur public en Belgique : RGPD, march\u00e9s publics et support<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2025\/11\/14\/\" title=\"15:20\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2025-11-14T15:20:06+01:00\">14 November 2025<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>L&#8217;ITSM dans le secteur public belge permet aux organisations gouvernementales de moderniser les services num\u00e9riques,&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-pour-le-secteur-public-en-belgique-rgpd-marches-publics-et-support\/\" target=\"\" aria-label=\"Read more about ITSM pour le secteur public en Belgique : RGPD, march\u00e9s publics et support\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"52685\" data-date=\"2025-11-14T14:32:45+01:00\" data-name=\"Construire une CMDB en 30 jours : m\u00e9thode, mod\u00e8les CSV et erreurs \u00e0 \u00e9viter\"><article class=\"post visible post-52685 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique\" data-name=\"Construire une CMDB en 30 jours : m\u00e9thode, mod\u00e8les CSV et erreurs \u00e0 \u00e9viter\" data-date=\"2025-11-14T14:32:45+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/construire-une-cmdb-en-30-jours-methode-modeles-csv-et-erreurs-a-eviter-3\/\"><img decoding=\"async\" width=\"2560\" height=\"1440\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%202560%201440&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Diagramme illustrant le flux de travail CMDB, montrant les \u00e9l\u00e9ments de configuration et les relations dans un environnement ITSM avec les meilleures pratiques\" sizes=\"(max-width: 767px) 2560px, 2560px\" style=\"--ratio: 2560 \/ 1440;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/11\/featured-image-52655-4-scaled.png\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/11\/featured-image-52655-4-scaled.png 2560w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/11\/featured-image-52655-4-300x169.png 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/11\/featured-image-52655-4-1024x576.png 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/11\/featured-image-52655-4-768x432.png 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/11\/featured-image-52655-4-1536x864.png 1536w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/11\/featured-image-52655-4-2048x1152.png 2048w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/construire-une-cmdb-en-30-jours-methode-modeles-csv-et-erreurs-a-eviter-3\/\" rel=\"bookmark\" title=\"Construire une CMDB en 30 jours : m\u00e9thode, mod\u00e8les CSV et erreurs \u00e0 \u00e9viter\">Construire une CMDB en 30 jours : m\u00e9thode, mod\u00e8les CSV et erreurs \u00e0 \u00e9viter<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2025\/11\/14\/\" title=\"14:32\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2025-11-14T14:32:45+01:00\">14 November 2025<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Ce guide complet sur la CMDB couvre les fondamentaux, les meilleures pratiques, les strat\u00e9gies d&#8217;automatisation,&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/construire-une-cmdb-en-30-jours-methode-modeles-csv-et-erreurs-a-eviter-3\/\" target=\"\" aria-label=\"Read more about Construire une CMDB en 30 jours : m\u00e9thode, mod\u00e8les CSV et erreurs \u00e0 \u00e9viter\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"39086\" data-date=\"2025-10-05T15:13:21+02:00\" data-name=\"Co\u00fbt total de possession d&#039;un outil ITSM : m\u00e9thode, formules et mod\u00e8le Excel (FR\/BE\/LU)\"><article class=\"post visible post-39086 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique\" data-name=\"Co\u00fbt total de possession d&#8217;un outil ITSM : m\u00e9thode, formules et mod\u00e8le Excel (FR\/BE\/LU)\" data-date=\"2025-10-05T15:13:21+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/\"><img decoding=\"async\" width=\"1400\" height=\"1616\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201400%201616&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Infographie expliquant le co\u00fbt total de possession (TCO) de l&#039;ITSM, mettant en \u00e9vidence les composantes de co\u00fbt, les mod\u00e8les de tarification, le retour sur investissement (ROI) et l&#039;accessibilit\u00e9 financi\u00e8re pour les investissements modernes dans l&#039;ITSM.\" sizes=\"(max-width: 767px) 1400px, 1400px\" style=\"--ratio: 1400 \/ 1616;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/featured-image-39083.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/featured-image-39083.webp 1400w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/featured-image-39083-260x300.webp 260w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/featured-image-39083-887x1024.webp 887w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/featured-image-39083-768x886.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/10\/featured-image-39083-1331x1536.webp 1331w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/\" rel=\"bookmark\" title=\"Co\u00fbt total de possession d&#8217;un outil ITSM : m\u00e9thode, formules et mod\u00e8le Excel (FR\/BE\/LU)\">Co\u00fbt total de possession d&#8217;un outil ITSM : m\u00e9thode, formules et mod\u00e8le Excel (FR\/BE\/LU)<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2025\/10\/05\/\" title=\"15:13\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2025-10-05T15:13:21+02:00\">5 October 2025<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Ma\u00eetrisez le TCO ITSM en comprenant le co\u00fbt total de possession, la tarification transparente, le&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/cout-total-de-possession-dun-outil-itsm-methode-formules-et-modele-excel-fr-be-lu\/\" target=\"\" aria-label=\"Read more about Co\u00fbt total de possession d&#8217;un outil ITSM : m\u00e9thode, formules et mod\u00e8le Excel (FR\/BE\/LU)\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"36585\" data-date=\"2025-09-20T15:12:10+02:00\" data-name=\"Pourquoi les entreprises de taille moyenne en FR\/BE migrent de Freshservice vers HaloITSM en 2025\"><article class=\"post visible post-36585 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique\" data-name=\"Pourquoi les entreprises de taille moyenne en FR\/BE migrent de Freshservice vers HaloITSM en 2025\" data-date=\"2025-09-20T15:12:10+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/pourquoi-les-entreprises-de-taille-moyenne-en-fr-be-migrent-de-freshservice-vers-haloitsm-en-2025\/\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201200%20630&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"6899a79956d4ce4dab0d72f5 halo itsm\" sizes=\"(max-width: 767px) 1200px, 1200px\" style=\"--ratio: 1200 \/ 630;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/09\/6899a79956d4ce4dab0d72f5_halo-itsm.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/09\/6899a79956d4ce4dab0d72f5_halo-itsm.webp 1200w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/09\/6899a79956d4ce4dab0d72f5_halo-itsm-300x158.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/09\/6899a79956d4ce4dab0d72f5_halo-itsm-1024x538.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/09\/6899a79956d4ce4dab0d72f5_halo-itsm-768x403.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/pourquoi-les-entreprises-de-taille-moyenne-en-fr-be-migrent-de-freshservice-vers-haloitsm-en-2025\/\" rel=\"bookmark\" title=\"Pourquoi les entreprises de taille moyenne en FR\/BE migrent de Freshservice vers HaloITSM en 2025\">Pourquoi les entreprises de taille moyenne en FR\/BE migrent de Freshservice vers HaloITSM en 2025<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2025\/09\/20\/\" title=\"15:12\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2025-09-20T15:12:10+02:00\">20 September 2025<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Pr\u00eat pour la migration de Freshservice vers HaloITSM ? Ce guide 2024 d\u00e9taille les principaux&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/pourquoi-les-entreprises-de-taille-moyenne-en-fr-be-migrent-de-freshservice-vers-haloitsm-en-2025\/\" target=\"\" aria-label=\"Read more about Pourquoi les entreprises de taille moyenne en FR\/BE migrent de Freshservice vers HaloITSM en 2025\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"30522\" data-date=\"2025-08-26T16:50:30+02:00\" data-name=\"Halo ITSM vs ServiceNow : 7 diff\u00e9rences cl\u00e9s et TCO (2026)\"><article class=\"post visible post-30522 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-gestion-des-actifs tag-gestion-des-contrats tag-gestion-des-incidents tag-gestion-des-problemes tag-gestion-du-changement tag-halo-itsm tag-itil-v4 tag-itom tag-itsm tag-transformation-numerique\" data-name=\"Halo ITSM vs ServiceNow : 7 diff\u00e9rences cl\u00e9s et TCO (2026)\" data-date=\"2025-08-26T16:50:30+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/halo-itsm-vs-servicenow-comparaison-complete-des-fonctionnalites-pour-les-pme\/\"><img decoding=\"async\" width=\"1969\" height=\"2048\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201969%202048&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Cherwell vs ServiceNow\" sizes=\"(max-width: 767px) 1969px, 1969px\" style=\"--ratio: 1969 \/ 2048;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/08\/cherwell-vs-servicenow.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/08\/cherwell-vs-servicenow.webp 1969w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/08\/cherwell-vs-servicenow-288x300.webp 288w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/08\/cherwell-vs-servicenow-985x1024.webp 985w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/08\/cherwell-vs-servicenow-768x799.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/08\/cherwell-vs-servicenow-1477x1536.webp 1477w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/halo-itsm-vs-servicenow-comparaison-complete-des-fonctionnalites-pour-les-pme\/\" rel=\"bookmark\" title=\"Halo ITSM vs ServiceNow : 7 diff\u00e9rences cl\u00e9s et TCO (2026)\">Halo ITSM vs ServiceNow : 7 diff\u00e9rences cl\u00e9s et TCO (2026)<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2025\/08\/26\/\" title=\"16:50\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2025-08-26T16:50:30+02:00\">26 August 2025<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Comparez les fonctionnalit\u00e9s Halo ITSM vs ServiceNow pour les PME. Obtenez des informations sur les&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/halo-itsm-vs-servicenow-comparaison-complete-des-fonctionnalites-pour-les-pme\/\" target=\"\" aria-label=\"Read more about Halo ITSM vs ServiceNow : 7 diff\u00e9rences cl\u00e9s et TCO (2026)\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-180 category-175 category-210\" data-post-id=\"34669\" data-date=\"2025-02-23T17:36:52+01:00\" data-name=\"IT Service: Understanding ITSM and Its Impact on Your Organization\"><article class=\"post visible post-34669 type-post status-publish format-standard has-post-thumbnail hentry category-haloitsm category-itsm category-transformation-digitale tag-halo tag-impact tag-it tag-itsm tag-service\" data-name=\"IT Service: Understanding ITSM and Its Impact on Your Organization\" data-date=\"2025-02-23T17:36:52+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/it-service-understanding-itsm-and-its-impact-on-your-organization\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"IT SERVICE ITSM\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/it-service.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/it-service.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/it-service-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/it-service-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/it-service-understanding-itsm-and-its-impact-on-your-organization\/\" rel=\"bookmark\" title=\"IT Service: Understanding ITSM and Its Impact on Your Organization\">IT Service: Understanding ITSM and Its Impact on Your Organization<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/transformation-digitale\/\" rel=\"tag\">Transformation digitale<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2025\/02\/23\/\" title=\"17:36\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2025-02-23T17:36:52+01:00\">23 February 2025<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>L&#8217;ITSM, un pilier de la transformation num\u00e9rique La gestion des services informatiques (ITSM) est un&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/it-service-understanding-itsm-and-its-impact-on-your-organization\/\" target=\"\" aria-label=\"Read more about IT Service: Understanding ITSM and Its Impact on Your Organization\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-180 category-175\" data-post-id=\"34656\" data-date=\"2025-02-19T17:23:59+01:00\" data-name=\"Halo ITSM vs ServiceNow : quel outil choisir pour votre gestion des services\"><article class=\"post visible post-34656 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-haloitsm category-itsm tag-comparison tag-halo tag-itsm tag-now tag-service tag-tools\" data-name=\"Halo ITSM vs ServiceNow : quel outil choisir pour votre gestion des services\" data-date=\"2025-02-19T17:23:59+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/halo-itsm-vs-servicenow-quel-outil-choisir-pour-votre-gestion-des-services\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Comparaison Halo ITSM VS SERVICENOW\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/a04bdf07-5af5-49d9-bf00-e9bc5470398d.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/a04bdf07-5af5-49d9-bf00-e9bc5470398d.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/a04bdf07-5af5-49d9-bf00-e9bc5470398d-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/a04bdf07-5af5-49d9-bf00-e9bc5470398d-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/halo-itsm-vs-servicenow-quel-outil-choisir-pour-votre-gestion-des-services\/\" rel=\"bookmark\" title=\"Halo ITSM vs ServiceNow : quel outil choisir pour votre gestion des services\">Halo ITSM vs ServiceNow : quel outil choisir pour votre gestion des services<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2025\/02\/19\/\" title=\"17:23\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2025-02-19T17:23:59+01:00\">19 February 2025<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Dans le domaine de la gestion des services informatiques, choisir le bon produit est crucial&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/halo-itsm-vs-servicenow-quel-outil-choisir-pour-votre-gestion-des-services\/\" target=\"\" aria-label=\"Read more about Halo ITSM vs ServiceNow : quel outil choisir pour votre gestion des services\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-225 category-178 category-176 category-179 category-177 category-175\" data-post-id=\"34715\" data-date=\"2025-02-19T15:05:59+01:00\" data-name=\"API Halo ITSM&nbsp;: automatisation avanc\u00e9e\"><article class=\"post visible post-34715 type-post status-publish format-standard has-post-thumbnail hentry category-automation-solutions category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-itsm tag-api tag-halo tag-it tag-itsm tag-management tag-service\" data-name=\"API Halo ITSM&nbsp;: automatisation avanc\u00e9e\" data-date=\"2025-02-19T15:05:59+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/halo-itsm-api-advanced-automation\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"LOGO HALOITSM\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/halo-api.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/halo-api.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/halo-api-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/halo-api-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/halo-itsm-api-advanced-automation\/\" rel=\"bookmark\" title=\"API Halo ITSM&nbsp;: automatisation avanc\u00e9e\">API Halo ITSM&nbsp;: automatisation avanc\u00e9e<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/automation-solutions\/\" rel=\"tag\">Automation Solutions<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2025\/02\/19\/\" title=\"15:05\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2025-02-19T15:05:59+01:00\">19 February 2025<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment l&#8217;API Halo ITSM r\u00e9volutionne la gestion des services informatiques gr\u00e2ce \u00e0 une automatisation&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/halo-itsm-api-advanced-automation\/\" target=\"\" aria-label=\"Read more about API Halo ITSM&nbsp;: automatisation avanc\u00e9e\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-345 category-165 category-346\" data-post-id=\"34680\" data-date=\"2025-02-19T12:22:00+01:00\" data-name=\"R\u00e9duisez les tickets d&#039;assistance gr\u00e2ce au libre-service aliment\u00e9 par l&#039;IA\"><article class=\"post visible post-34680 type-post status-publish format-standard has-post-thumbnail hentry category-document360 category-non-categorise category-solution-de-base-de-connaissances-ia tag-document360 tag-solution-de-base-de-connaissances-ia\" data-name=\"R\u00e9duisez les tickets d&#8217;assistance gr\u00e2ce au libre-service aliment\u00e9 par l&#8217;IA\" data-date=\"2025-02-19T12:22:00+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/reduisez-les-tickets-dassistance-grace-au-libre-service-alimente-par-lia\/\"><img decoding=\"async\" width=\"1152\" height=\"866\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201152%20866&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"d26d417c-9963-40ed-bd80-414bb328d5b8\" sizes=\"(max-width: 767px) 1152px, 1152px\" style=\"--ratio: 1152 \/ 866;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/d26d417c-9963-40ed-bd80-414bb328d5b8.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/d26d417c-9963-40ed-bd80-414bb328d5b8.webp 1152w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/d26d417c-9963-40ed-bd80-414bb328d5b8-300x226.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/d26d417c-9963-40ed-bd80-414bb328d5b8-1024x770.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/d26d417c-9963-40ed-bd80-414bb328d5b8-768x577.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/reduisez-les-tickets-dassistance-grace-au-libre-service-alimente-par-lia\/\" rel=\"bookmark\" title=\"R\u00e9duisez les tickets d&#8217;assistance gr\u00e2ce au libre-service aliment\u00e9 par l&#8217;IA\">R\u00e9duisez les tickets d&#8217;assistance gr\u00e2ce au libre-service aliment\u00e9 par l&#8217;IA<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/document360\/\" rel=\"tag\">Document360<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/non-categorise\/\" rel=\"tag\">Non cat\u00e9goris\u00e9<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/solution-de-base-de-connaissances-ia\/\" rel=\"tag\">Solution de base de connaissances IA<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2025\/02\/19\/\" title=\"12:22\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2025-02-19T12:22:00+01:00\">19 February 2025<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Les entreprises modernes font face \u00e0 un d\u00e9fi crucial : g\u00e9rer des volumes croissants de&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/reduisez-les-tickets-dassistance-grace-au-libre-service-alimente-par-lia\/\" target=\"\" aria-label=\"Read more about R\u00e9duisez les tickets d&#8217;assistance gr\u00e2ce au libre-service aliment\u00e9 par l&#8217;IA\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-180 category-175\" data-post-id=\"34695\" data-date=\"2025-02-11T12:31:09+01:00\" data-name=\"HaloITSM : The Solution to Optimize Your ITSM\"><article class=\"post visible post-34695 type-post status-publish format-standard has-post-thumbnail hentry category-haloitsm category-itsm\" data-name=\"HaloITSM : The Solution to Optimize Your ITSM\" data-date=\"2025-02-11T12:31:09+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-the-solution-to-optimize-your-itsm\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"ITSM functionality halo solution\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/halo-itsm.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/halo-itsm.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/halo-itsm-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/02\/halo-itsm-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-the-solution-to-optimize-your-itsm\/\" rel=\"bookmark\" title=\"HaloITSM : The Solution to Optimize Your ITSM\">HaloITSM : The Solution to Optimize Your ITSM<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2025\/02\/11\/\" title=\"12:31\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2025-02-11T12:31:09+01:00\">11 February 2025<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Temps de lecture estim\u00e9 : 7 minutes HaloITSM est une solution logicielle innovante tout-en-un pour&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-the-solution-to-optimize-your-itsm\/\" target=\"\" aria-label=\"Read more about HaloITSM : The Solution to Optimize Your ITSM\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-264 category-165\" data-post-id=\"34668\" data-date=\"2025-01-27T10:10:56+01:00\" data-name=\"Support Freshservice : optimisez votre ITSM\"><article class=\"post visible post-34668 type-post status-publish format-standard has-post-thumbnail hentry category-freshservice category-non-categorise tag-freshservice tag-freshworks tag-itsm\" data-name=\"Support Freshservice : optimisez votre ITSM\" data-date=\"2025-01-27T10:10:56+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/support-freshservice-optimisez-votre-itsm\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"support Freshservice ITSM SMC Consulting\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/01\/freshservice-support.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/01\/freshservice-support.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/01\/freshservice-support-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2025\/01\/freshservice-support-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/support-freshservice-optimisez-votre-itsm\/\" rel=\"bookmark\" title=\"Support Freshservice : optimisez votre ITSM\">Support Freshservice : optimisez votre ITSM<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/freshservice\/\" rel=\"tag\">Freshservice<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/non-categorise\/\" rel=\"tag\">Non cat\u00e9goris\u00e9<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2025\/01\/27\/\" title=\"10:10\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2025-01-27T10:10:56+01:00\">27 January 2025<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Temps de lecture estim\u00e9 : 9 minutes Support Freshservice&nbsp;: optimisez votre ITSM Comprendre Freshservice en&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/support-freshservice-optimisez-votre-itsm\/\" target=\"\" aria-label=\"Read more about Support Freshservice : optimisez votre ITSM\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-165 category-216\" data-post-id=\"34657\" data-date=\"2024-12-16T15:46:55+01:00\" data-name=\"Charte de projet : qu&#039;est-ce que c&#039;est et comment en cr\u00e9er une ?\"><article class=\"post visible post-34657 type-post status-publish format-standard has-post-thumbnail hentry category-non-categorise category-project-management tag-charte-de-projet tag-project-charter tag-project-management\" data-name=\"Charte de projet : qu&#8217;est-ce que c&#8217;est et comment en cr\u00e9er une ?\" data-date=\"2024-12-16T15:46:55+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/project-charter-what-is-it-and-how-to-create-one\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"charte de projet\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/project-charter.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/project-charter.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/project-charter-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/project-charter-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/project-charter-what-is-it-and-how-to-create-one\/\" rel=\"bookmark\" title=\"Charte de projet : qu&#8217;est-ce que c&#8217;est et comment en cr\u00e9er une ?\">Charte de projet : qu&#8217;est-ce que c&#8217;est et comment en cr\u00e9er une ?<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/non-categorise\/\" rel=\"tag\">Non cat\u00e9goris\u00e9<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/project-management\/\" rel=\"tag\">Project Management<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/12\/16\/\" title=\"15:46\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-12-16T15:46:55+01:00\">16 December 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Temps de lecture estim\u00e9 : 8 minutes \u00ab&nbsp;Planifier sans une direction claire est vou\u00e9 \u00e0&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/project-charter-what-is-it-and-how-to-create-one\/\" target=\"\" aria-label=\"Read more about Charte de projet : qu&#8217;est-ce que c&#8217;est et comment en cr\u00e9er une ?\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-216\" data-post-id=\"34370\" data-date=\"2024-12-15T15:54:40+01:00\" data-name=\"Cr\u00e9er une chronologie de projet efficace : guide complet pour une gestion optimale\"><article class=\"post visible post-34370 type-post status-publish format-standard has-post-thumbnail hentry category-project-management tag-monday tag-monday-com tag-project-management tag-workflow-management\" data-name=\"Cr\u00e9er une chronologie de projet efficace : guide complet pour une gestion optimale\" data-date=\"2024-12-15T15:54:40+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/creer-une-chronologie-de-projet-efficace-guide-complet-pour-une-gestion-optimale\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Chronologies de projet\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/project-timelines.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/project-timelines.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/project-timelines-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/project-timelines-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/creer-une-chronologie-de-projet-efficace-guide-complet-pour-une-gestion-optimale\/\" rel=\"bookmark\" title=\"Cr\u00e9er une chronologie de projet efficace : guide complet pour une gestion optimale\">Cr\u00e9er une chronologie de projet efficace : guide complet pour une gestion optimale<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/project-management\/\" rel=\"tag\">Project Management<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/12\/15\/\" title=\"15:54\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-12-15T15:54:40+01:00\">15 December 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Temps de lecture estim\u00e9 : 8 minutesDans le monde actuel de la gestion, savoir cr\u00e9er&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/creer-une-chronologie-de-projet-efficace-guide-complet-pour-une-gestion-optimale\/\" target=\"\" aria-label=\"Read more about Cr\u00e9er une chronologie de projet efficace : guide complet pour une gestion optimale\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-216\" data-post-id=\"34347\" data-date=\"2024-12-13T14:08:32+01:00\" data-name=\"Agile Project Management: The Sprint Method Explained\"><article class=\"post visible post-34347 type-post status-publish format-standard has-post-thumbnail hentry category-project-management tag-monday tag-monday-com tag-project-management\" data-name=\"Agile Project Management: The Sprint Method Explained\" data-date=\"2024-12-13T14:08:32+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/agile-project-management-the-sprint-method-explained\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"SMC consulting Agile Project Management sprint\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/agile.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/agile.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/agile-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/agile-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/agile-project-management-the-sprint-method-explained\/\" rel=\"bookmark\" title=\"Agile Project Management: The Sprint Method Explained\">Agile Project Management: The Sprint Method Explained<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/project-management\/\" rel=\"tag\">Project Management<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/12\/13\/\" title=\"14:08\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-12-13T14:08:32+01:00\">13 December 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Temps de lecture estim\u00e9 : 8 minutes Dans le domaine de la gestion de projet&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/agile-project-management-the-sprint-method-explained\/\" target=\"\" aria-label=\"Read more about Agile Project Management: The Sprint Method Explained\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-180 category-175\" data-post-id=\"34329\" data-date=\"2024-12-12T15:56:16+01:00\" data-name=\"HaloITSM et SMC Consulting : solutions ITSM modernes pour entreprises\"><article class=\"post visible post-34329 type-post status-publish format-standard has-post-thumbnail hentry category-haloitsm category-itsm tag-gestion-des-actifs-2 tag-gestion-des-incidents tag-gestion-des-problemes tag-itsm\" data-name=\"HaloITSM et SMC Consulting : solutions ITSM modernes pour entreprises\" data-date=\"2024-12-12T15:56:16+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-et-smc-consulting-sassocient-pour-permettre-aux-organisations-dexploiter-des-solutions-itsm-modernes\/\"><img decoding=\"async\" width=\"146\" height=\"22\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20146%2022&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Logo HaloITSM\" style=\"--ratio: 146 \/ 22;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/HaloITSM-Logo.webp\" loading=\"eager\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-et-smc-consulting-sassocient-pour-permettre-aux-organisations-dexploiter-des-solutions-itsm-modernes\/\" rel=\"bookmark\" title=\"HaloITSM et SMC Consulting : solutions ITSM modernes pour entreprises\">HaloITSM et SMC Consulting : solutions ITSM modernes pour entreprises<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/haloitsm\/\" rel=\"tag\">HaloITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/12\/12\/\" title=\"15:56\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-12-12T15:56:16+01:00\">12 December 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>D\u00e9couvrez comment HaloITSM et SMC Consulting unissent leurs forces pour r\u00e9volutionner la gestion des services&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/haloitsm-et-smc-consulting-sassocient-pour-permettre-aux-organisations-dexploiter-des-solutions-itsm-modernes\/\" target=\"\" aria-label=\"Read more about HaloITSM et SMC Consulting : solutions ITSM modernes pour entreprises\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-216\" data-post-id=\"34316\" data-date=\"2024-12-11T12:04:56+01:00\" data-name=\"The Essential Role of Project Management Consultants in Optimizing Your Business\"><article class=\"post visible post-34316 type-post status-publish format-standard has-post-thumbnail hentry category-project-management tag-freshworks tag-monday tag-project-management\" data-name=\"The Essential Role of Project Management Consultants in Optimizing Your Business\" data-date=\"2024-12-11T12:04:56+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/the-essential-role-of-project-management-consultants-in-optimizing-your-business\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"SMC Consulting Project Management Consultant\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/consultant-en-gestion-de-projet.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/consultant-en-gestion-de-projet.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/consultant-en-gestion-de-projet-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/consultant-en-gestion-de-projet-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/the-essential-role-of-project-management-consultants-in-optimizing-your-business\/\" rel=\"bookmark\" title=\"The Essential Role of Project Management Consultants in Optimizing Your Business\">The Essential Role of Project Management Consultants in Optimizing Your Business<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/project-management\/\" rel=\"tag\">Project Management<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/12\/11\/\" title=\"12:04\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-12-11T12:04:56+01:00\">11 December 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Temps de lecture estim\u00e9 : 131 minutes La gestion de projet est un \u00e9l\u00e9ment cl\u00e9&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/the-essential-role-of-project-management-consultants-in-optimizing-your-business\/\" target=\"\" aria-label=\"Read more about The Essential Role of Project Management Consultants in Optimizing Your Business\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-305 category-304\" data-post-id=\"34319\" data-date=\"2024-12-05T17:20:42+01:00\" data-name=\"Ringover Application: Complete Guide for All Devices\"><article class=\"post visible post-34319 type-post status-publish format-standard has-post-thumbnail hentry category-business-telephony category-ringover tag-ringover\" data-name=\"Ringover Application: Complete Guide for All Devices\" data-date=\"2024-12-05T17:20:42+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/ringover-application-complete-guide-for-all-devices\/\"><img decoding=\"async\" width=\"1152\" height=\"866\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201152%20866&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Ringover Application: Complete Guide for All Devices\" sizes=\"(max-width: 767px) 1152px, 1152px\" style=\"--ratio: 1152 \/ 866;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/24ae58d0-16a2-448a-b438-97db6c9850bd.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/24ae58d0-16a2-448a-b438-97db6c9850bd.webp 1152w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/24ae58d0-16a2-448a-b438-97db6c9850bd-300x226.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/24ae58d0-16a2-448a-b438-97db6c9850bd-1024x770.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/24ae58d0-16a2-448a-b438-97db6c9850bd-768x577.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/ringover-application-complete-guide-for-all-devices\/\" rel=\"bookmark\" title=\"Ringover Application: Complete Guide for All Devices\">Ringover Application: Complete Guide for All Devices<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/ringover\/business-telephony\/\" rel=\"tag\">Business Telephony<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/ringover\/\" rel=\"tag\">Ringover<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/12\/05\/\" title=\"17:20\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-12-05T17:20:42+01:00\">5 December 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Looking for an efficient professional telephony solution for your business? Discover Ringover, the ideal application&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/ringover-application-complete-guide-for-all-devices\/\" target=\"\" aria-label=\"Read more about Ringover Application: Complete Guide for All Devices\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-305 category-304\" data-post-id=\"34308\" data-date=\"2024-12-03T16:55:02+01:00\" data-name=\"Optimize Business Telephony with Ringover and SMC Consulting in France\"><article class=\"post visible post-34308 type-post status-publish format-standard has-post-thumbnail hentry category-business-telephony category-ringover tag-ringover\" data-name=\"Optimize Business Telephony with Ringover and SMC Consulting in France\" data-date=\"2024-12-03T16:55:02+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/optimize-business-telephony-with-ringover-and-smc-consulting-in-france\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Ringover France\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/ringover-france.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/ringover-france.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/ringover-france-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/12\/ringover-france-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/optimize-business-telephony-with-ringover-and-smc-consulting-in-france\/\" rel=\"bookmark\" title=\"Optimize Business Telephony with Ringover and SMC Consulting in France\">Optimize Business Telephony with Ringover and SMC Consulting in France<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/ringover\/business-telephony\/\" rel=\"tag\">Business Telephony<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/ringover\/\" rel=\"tag\">Ringover<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/12\/03\/\" title=\"16:55\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-12-03T16:55:02+01:00\">3 December 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Temps de lecture estim\u00e9 : 1 minute Optimisez votre t\u00e9l\u00e9phonie d&#8217;entreprise avec Ringover et SMC&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/optimize-business-telephony-with-ringover-and-smc-consulting-in-france\/\" target=\"\" aria-label=\"Read more about Optimize Business Telephony with Ringover and SMC Consulting in France\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-304\" data-post-id=\"34283\" data-date=\"2024-12-01T16:51:43+01:00\" data-name=\"API Ringover : lib\u00e9rez le potentiel de communication de votre entreprise\"><article class=\"post visible post-34283 type-post status-publish format-standard has-post-thumbnail hentry category-ringover tag-ringover\" data-name=\"API Ringover : lib\u00e9rez le potentiel de communication de votre entreprise\" data-date=\"2024-12-01T16:51:43+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/boost-your-companys-communication-with-the-ringover-api-integration-features-and-installation-guide\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"API Ringover\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/RINGOVER-API.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/RINGOVER-API.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/RINGOVER-API-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/RINGOVER-API-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/boost-your-companys-communication-with-the-ringover-api-integration-features-and-installation-guide\/\" rel=\"bookmark\" title=\"API Ringover : lib\u00e9rez le potentiel de communication de votre entreprise\">API Ringover : lib\u00e9rez le potentiel de communication de votre entreprise<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/ringover\/\" rel=\"tag\">Ringover<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/12\/01\/\" title=\"16:51\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-12-01T16:51:43+01:00\">1 December 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Estimated reading time: 1 minute D\u00e9couvrez comment l&#8217;API Ringover peut vous aider \u00e0 simplifier et&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/boost-your-companys-communication-with-the-ringover-api-integration-features-and-installation-guide\/\" target=\"\" aria-label=\"Read more about API Ringover : lib\u00e9rez le potentiel de communication de votre entreprise\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-305 category-304\" data-post-id=\"34269\" data-date=\"2024-11-29T17:16:56+01:00\" data-name=\"&lt;font dir=&quot;auto&quot; style=&quot;vertical-align: inherit;&quot;&gt;&lt;font dir=&quot;auto&quot; style=&quot;vertical-align: inherit;&quot;&gt;Quel niveau de support client Ringover et Aircall proposent-ils ?&lt;\/font&gt;&lt;\/font&gt;\"><article class=\"post visible post-34269 type-post status-publish format-standard has-post-thumbnail hentry category-business-telephony category-ringover tag-ringover\" data-name=\"&lt;font dir=&quot;auto&quot; style=&quot;vertical-align: inherit;&quot;&gt;&lt;font dir=&quot;auto&quot; style=&quot;vertical-align: inherit;&quot;&gt;Quel niveau de support client Ringover et Aircall proposent-ils ?&lt;\/font&gt;&lt;\/font&gt;\" data-date=\"2024-11-29T17:16:56+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/what-level-of-customer-support-do-ringover-and-aircall-offer\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Ringover vs Aircall\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/aircall.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/aircall.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/aircall-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/aircall-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-level-of-customer-support-do-ringover-and-aircall-offer\/\" rel=\"bookmark\" title=\"Quel niveau de support client Ringover et Aircall proposent-ils ?\"><font dir=\"auto\" style=\"vertical-align: inherit;\"><font dir=\"auto\" style=\"vertical-align: inherit;\">Quel niveau de support client Ringover et Aircall proposent-ils ?<\/font><\/font><\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/ringover\/business-telephony\/\" rel=\"tag\">Business Telephony<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/ringover\/\" rel=\"tag\">Ringover<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/11\/29\/\" title=\"17:16\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-11-29T17:16:56+01:00\">29 November 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Choisir la bonne solution de t\u00e9l\u00e9phonie pour votre entreprise est crucial dans l&#8217;environnement commercial actuel&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-level-of-customer-support-do-ringover-and-aircall-offer\/\" target=\"\" aria-label=\"Read more about &lt;font dir=&quot;auto&quot; style=&quot;vertical-align: inherit;&quot;&gt;&lt;font dir=&quot;auto&quot; style=&quot;vertical-align: inherit;&quot;&gt;Quel niveau de support client Ringover et Aircall proposent-ils ?&lt;\/font&gt;&lt;\/font&gt;\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-305 category-307 category-306 category-165 category-304\" data-post-id=\"34301\" data-date=\"2024-11-28T15:13:00+01:00\" data-name=\"Technical support for the Ringover application: assistance and troubleshooting\"><article class=\"post visible post-34301 type-post status-publish format-standard has-post-thumbnail hentry category-business-telephony category-cadence category-empower category-non-categorise category-ringover tag-ringover tag-ringover-support\" data-name=\"Technical support for the Ringover application: assistance and troubleshooting\" data-date=\"2024-11-28T15:13:00+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/technical-support-for-the-ringover-application-assistance-and-troubleshooting\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Ringover support\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/RINGOVER-POST-1.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/RINGOVER-POST-1.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/RINGOVER-POST-1-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/RINGOVER-POST-1-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/technical-support-for-the-ringover-application-assistance-and-troubleshooting\/\" rel=\"bookmark\" title=\"Technical support for the Ringover application: assistance and troubleshooting\">Technical support for the Ringover application: assistance and troubleshooting<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/ringover\/business-telephony\/\" rel=\"tag\">Business Telephony<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/ringover\/cadence\/\" rel=\"tag\">Cadence<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/ringover\/empower\/\" rel=\"tag\">Empower<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/non-categorise\/\" rel=\"tag\">Non cat\u00e9goris\u00e9<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/ringover\/\" rel=\"tag\">Ringover<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/11\/28\/\" title=\"15:13\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-11-28T15:13:00+01:00\">28 November 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>In an environment where communication is central to business success, an efficient and reliable telephony&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/technical-support-for-the-ringover-application-assistance-and-troubleshooting\/\" target=\"\" aria-label=\"Read more about Technical support for the Ringover application: assistance and troubleshooting\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-305 category-307 category-306 category-165 category-304 category-210\" data-post-id=\"33042\" data-date=\"2024-11-27T15:44:45+01:00\" data-name=\"Ringover: Introduction to the Business Telephony Solution\"><article class=\"post visible post-33042 type-post status-publish format-standard has-post-thumbnail hentry category-business-telephony category-cadence category-empower category-non-categorise category-ringover category-transformation-digitale tag-business-telephony tag-cadence tag-empower tag-ringover\" data-name=\"Ringover: Introduction to the Business Telephony Solution\" data-date=\"2024-11-27T15:44:45+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/ringover-introduction-to-the-business-telephony-solution\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Ringover\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/ringover.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/ringover.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/ringover-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/ringover-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/ringover-introduction-to-the-business-telephony-solution\/\" rel=\"bookmark\" title=\"Ringover: Introduction to the Business Telephony Solution\">Ringover: Introduction to the Business Telephony Solution<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/ringover\/business-telephony\/\" rel=\"tag\">Business Telephony<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/ringover\/cadence\/\" rel=\"tag\">Cadence<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/ringover\/empower\/\" rel=\"tag\">Empower<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/non-categorise\/\" rel=\"tag\">Non cat\u00e9goris\u00e9<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/ringover\/\" rel=\"tag\">Ringover<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/transformation-digitale\/\" rel=\"tag\">Transformation digitale<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/11\/27\/\" title=\"15:44\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-11-27T15:44:45+01:00\">27 November 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Estimated reading time: 14 minutes Table of contents Pourquoi Ringover ? D\u00e9couvrez la puissance d&#8217;une&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/ringover-introduction-to-the-business-telephony-solution\/\" target=\"\" aria-label=\"Read more about Ringover: Introduction to the Business Telephony Solution\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-264 category-175 category-165\" data-post-id=\"33036\" data-date=\"2024-11-22T12:47:00+01:00\" data-name=\"&lt;font dir=&quot;auto&quot; style=&quot;vertical-align: inherit;&quot;&gt;&lt;font dir=&quot;auto&quot; style=&quot;vertical-align: inherit;&quot;&gt;D\u00e9finir le r\u00f4le du gestionnaire de services dans l&#039;ITSM&lt;\/font&gt;&lt;\/font&gt;\"><article class=\"post visible post-33036 type-post status-publish format-standard has-post-thumbnail hentry category-freshservice category-itsm category-non-categorise tag-freshservice tag-itsm tag-service-manager\" data-name=\"&lt;font dir=&quot;auto&quot; style=&quot;vertical-align: inherit;&quot;&gt;&lt;font dir=&quot;auto&quot; style=&quot;vertical-align: inherit;&quot;&gt;D\u00e9finir le r\u00f4le du gestionnaire de services dans l&#8217;ITSM&lt;\/font&gt;&lt;\/font&gt;\" data-date=\"2024-11-22T12:47:00+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/defining-the-service-manager-role-in-itsm\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"service manager\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/service-manager.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/service-manager.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/service-manager-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/service-manager-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/defining-the-service-manager-role-in-itsm\/\" rel=\"bookmark\" title=\"D\u00e9finir le r\u00f4le du gestionnaire de services dans l&#8217;ITSM\"><font dir=\"auto\" style=\"vertical-align: inherit;\"><font dir=\"auto\" style=\"vertical-align: inherit;\">D\u00e9finir le r\u00f4le du gestionnaire de services dans l&#8217;ITSM<\/font><\/font><\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/freshservice\/\" rel=\"tag\">Freshservice<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/non-categorise\/\" rel=\"tag\">Non cat\u00e9goris\u00e9<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/11\/22\/\" title=\"12:47\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-11-22T12:47:00+01:00\">22 November 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>In an environment where IT services play a central role in business success, the Service&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/defining-the-service-manager-role-in-itsm\/\" target=\"\" aria-label=\"Read more about &lt;font dir=&quot;auto&quot; style=&quot;vertical-align: inherit;&quot;&gt;&lt;font dir=&quot;auto&quot; style=&quot;vertical-align: inherit;&quot;&gt;D\u00e9finir le r\u00f4le du gestionnaire de services dans l&#8217;ITSM&lt;\/font&gt;&lt;\/font&gt;\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-264 category-177 category-175 category-165\" data-post-id=\"34440\" data-date=\"2024-11-20T16:20:22+01:00\" data-name=\"ITSM Change Management: Optimize IT Service Change Management\"><article class=\"post visible post-34440 type-post status-publish format-standard has-post-thumbnail hentry category-freshservice category-gestion-du-changement category-itsm category-non-categorise tag-change-management tag-freshservice tag-itsm\" data-name=\"ITSM Change Management: Optimize IT Service Change Management\" data-date=\"2024-11-20T16:20:22+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-change-management-optimize-it-service-change-management\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Change management\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/FRESHSERVICE-2.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/FRESHSERVICE-2.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/FRESHSERVICE-2-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/FRESHSERVICE-2-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-change-management-optimize-it-service-change-management\/\" rel=\"bookmark\" title=\"ITSM Change Management: Optimize IT Service Change Management\">ITSM Change Management: Optimize IT Service Change Management<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/freshservice\/\" rel=\"tag\">Freshservice<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/non-categorise\/\" rel=\"tag\">Non cat\u00e9goris\u00e9<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/11\/20\/\" title=\"16:20\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-11-20T16:20:22+01:00\">20 November 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Dans un environnement IT en constante \u00e9volution, les changements sont in\u00e9vitables. Qu&#8217;il s&#8217;agisse de mettre&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-change-management-optimize-it-service-change-management\/\" target=\"\" aria-label=\"Read more about ITSM Change Management: Optimize IT Service Change Management\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-267 category-264 category-175\" data-post-id=\"32942\" data-date=\"2024-11-05T11:33:51+01:00\" data-name=\"Freshdesk vs Freshservice : les diff\u00e9rences cl\u00e9s expliqu\u00e9es\"><article class=\"post visible post-32942 type-post status-publish format-standard has-post-thumbnail hentry category-freshdesk category-freshservice category-itsm tag-customer-engagement tag-freshworks tag-itsm\" data-name=\"Freshdesk vs Freshservice : les diff\u00e9rences cl\u00e9s expliqu\u00e9es\" data-date=\"2024-11-05T11:33:51+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/freshdesk-vs-freshservice\/\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201024%20768&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Comparaison des solutions Freshworks\" sizes=\"(max-width: 767px) 1024px, 1024px\" style=\"--ratio: 1024 \/ 768;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/freshservice-vs-freshdesk-1.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/freshservice-vs-freshdesk-1.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/freshservice-vs-freshdesk-1-300x225.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/11\/freshservice-vs-freshdesk-1-768x576.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/freshdesk-vs-freshservice\/\" rel=\"bookmark\" title=\"Freshdesk vs Freshservice : les diff\u00e9rences cl\u00e9s expliqu\u00e9es\">Freshdesk vs Freshservice : les diff\u00e9rences cl\u00e9s expliqu\u00e9es<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/freshdesk\/\" rel=\"tag\">Freshdesk<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/freshservice\/\" rel=\"tag\">Freshservice<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/11\/05\/\" title=\"11:33\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-11-05T11:33:51+01:00\">5 November 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Estimated reading time: 10 minutes Table of contents freshdesk vs freshservice : quels outils choisir&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/freshdesk-vs-freshservice\/\" target=\"\" aria-label=\"Read more about Freshdesk vs Freshservice : les diff\u00e9rences cl\u00e9s expliqu\u00e9es\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-264 category-175\" data-post-id=\"32946\" data-date=\"2024-10-03T12:15:35+02:00\" data-name=\"Freshservice: The Essential Tool for Effective ITSM Management\"><article class=\"post visible post-32946 type-post status-publish format-standard has-post-thumbnail hentry category-freshservice category-itsm tag-freshservice tag-freshworks\" data-name=\"Freshservice: The Essential Tool for Effective ITSM Management\" data-date=\"2024-10-03T12:15:35+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/freshservice-the-essential-tool-for-effective-itsm-management\/\"><img decoding=\"async\" width=\"1920\" height=\"1279\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201920%201279&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"ITSM Freshservice\" style=\"--ratio: 1920 \/ 1279;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/10\/smc-consulting.webp\" loading=\"eager\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/freshservice-the-essential-tool-for-effective-itsm-management\/\" rel=\"bookmark\" title=\"Freshservice: The Essential Tool for Effective ITSM Management\">Freshservice: The Essential Tool for Effective ITSM Management<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/freshservice\/\" rel=\"tag\">Freshservice<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/10\/03\/\" title=\"12:15\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-10-03T12:15:35+02:00\">3 October 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>What is Freshservice? Freshservice is an IT Service Management (ITSM) solution designed to help businesses&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/freshservice-the-essential-tool-for-effective-itsm-management\/\" target=\"\" aria-label=\"Read more about Freshservice: The Essential Tool for Effective ITSM Management\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-178 category-176 category-179 category-177 category-175\" data-post-id=\"32921\" data-date=\"2024-09-30T14:33:08+02:00\" data-name=\"Key metrics for evaluating ITSM system performance\"><article class=\"post visible post-32921 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-itsm tag-freshservice tag-freshworks tag-itsm tag-kpi\" data-name=\"Key metrics for evaluating ITSM system performance\" data-date=\"2024-09-30T14:33:08+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/key-metrics-for-evaluating-itsm-system-performance\/\"><img decoding=\"async\" width=\"1920\" height=\"1077\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201920%201077&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Analyst itsm kpi\" sizes=\"(max-width: 767px) 1920px, 1920px\" style=\"--ratio: 1920 \/ 1077;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/09\/itsm-1.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/09\/itsm-1.webp 1920w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/09\/itsm-1-300x168.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/09\/itsm-1-1024x575.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/09\/itsm-1-768x431.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/09\/itsm-1-1536x862.webp 1536w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/key-metrics-for-evaluating-itsm-system-performance\/\" rel=\"bookmark\" title=\"Key metrics for evaluating ITSM system performance\">Key metrics for evaluating ITSM system performance<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/09\/30\/\" title=\"14:33\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-09-30T14:33:08+02:00\">30 September 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Discover how key metrics can transform your ITSM system performance and optimize your IT service&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/key-metrics-for-evaluating-itsm-system-performance\/\" target=\"\" aria-label=\"Read more about Key metrics for evaluating ITSM system performance\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-264 category-175 category-216\" data-post-id=\"32912\" data-date=\"2024-09-27T10:27:00+02:00\" data-name=\"Comment migrer vers un nouveau syst\u00e8me ITSM : guide complet\"><article class=\"post visible no-img post-32912 type-post status-publish format-standard hentry category-freshservice category-itsm category-project-management tag-halo-itsm tag-itil tag-itsm tag-project-management\" data-name=\"Comment migrer vers un nouveau syst\u00e8me ITSM : guide complet\" data-date=\"2024-09-27T10:27:00+02:00\">\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/how-to-migrate-to-a-new-itsm-system-complete-guide\/\" rel=\"bookmark\" title=\"Comment migrer vers un nouveau syst\u00e8me ITSM : guide complet\">Comment migrer vers un nouveau syst\u00e8me ITSM : guide complet<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/freshservice\/\" rel=\"tag\">Freshservice<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/project-management\/\" rel=\"tag\">Project Management<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/09\/27\/\" title=\"10:27\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-09-27T10:27:00+02:00\">27 September 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>ITSM D\u00e9finition de l&#8217;ITSM (gestion des services informatiques) La gestion des services informatiques, ou ITSM&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/how-to-migrate-to-a-new-itsm-system-complete-guide\/\" target=\"\" aria-label=\"Read more about Comment migrer vers un nouveau syst\u00e8me ITSM : guide complet\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-209 category-216\" data-post-id=\"32882\" data-date=\"2024-07-19T18:23:22+02:00\" data-name=\"What is a workflow diagram?\"><article class=\"post visible post-32882 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-flux-de-travail category-project-management tag-monday tag-monday-com tag-project-management tag-workflow\" data-name=\"What is a workflow diagram?\" data-date=\"2024-07-19T18:23:22+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-a-workflow-diagram\/\"><img decoding=\"async\" width=\"1920\" height=\"1033\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201920%201033&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"workflow diagram\" style=\"--ratio: 1920 \/ 1033;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/07\/diagrame.webp\" loading=\"eager\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-a-workflow-diagram\/\" rel=\"bookmark\" title=\"What is a workflow diagram?\">What is a workflow diagram?<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/gestion-des-flux-de-travail\/\" rel=\"tag\">Gestion des flux de travail<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/project-management\/\" rel=\"tag\">Project Management<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/07\/19\/\" title=\"18:23\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-07-19T18:23:22+02:00\">19 July 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>In today&#8217;s professional world, the efficiency and clarity of internal processes are essential for maintaining&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-a-workflow-diagram\/\" target=\"\" aria-label=\"Read more about What is a workflow diagram?\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-211 category-267 category-209\" data-post-id=\"32876\" data-date=\"2024-07-12T15:55:17+02:00\" data-name=\"What is a ticketing tool?\"><article class=\"post visible post-32876 type-post status-publish format-standard has-post-thumbnail hentry category-engagement-client category-freshdesk category-gestion-des-flux-de-travail tag-customer-engagement tag-customer-experience tag-freshworks\" data-name=\"What is a ticketing tool?\" data-date=\"2024-07-12T15:55:17+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-a-ticketing-tool\/\"><img decoding=\"async\" width=\"1920\" height=\"1268\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201920%201268&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"ticketing management tool\" style=\"--ratio: 1920 \/ 1268;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/07\/ticketing-scaled.jpg\" loading=\"eager\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-a-ticketing-tool\/\" rel=\"bookmark\" title=\"What is a ticketing tool?\">What is a ticketing tool?<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/engagement-client\/\" rel=\"tag\">Engagement client<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/freshdesk\/\" rel=\"tag\">Freshdesk<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/gestion-des-flux-de-travail\/\" rel=\"tag\">Gestion des flux de travail<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/07\/12\/\" title=\"15:55\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-07-12T15:55:17+02:00\">12 July 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Discover the power of a ticketing tool and how it can make all the difference&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-a-ticketing-tool\/\" target=\"\" aria-label=\"Read more about What is a ticketing tool?\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-264 category-178 category-176 category-179 category-177 category-175\" data-post-id=\"32870\" data-date=\"2024-06-25T16:35:00+02:00\" data-name=\"What are the ITIL processes?\"><article class=\"post visible post-32870 type-post status-publish format-standard has-post-thumbnail hentry category-freshservice category-gestion-des-actifs category-gestion-des-incidents category-gestion-des-problemes category-gestion-du-changement category-itsm tag-freshservice tag-freshworks tag-itil tag-itsm\" data-name=\"What are the ITIL processes?\" data-date=\"2024-06-25T16:35:00+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/what-are-the-itil-processes\/\"><img decoding=\"async\" width=\"1920\" height=\"818\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201920%20818&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"ITIL processes\" style=\"--ratio: 1920 \/ 818;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/06\/ITIL-scaled.jpg\" loading=\"eager\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-are-the-itil-processes\/\" rel=\"bookmark\" title=\"What are the ITIL processes?\">What are the ITIL processes?<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/freshservice\/\" rel=\"tag\">Freshservice<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-actifs\/\" rel=\"tag\">Gestion des actifs<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-incidents\/\" rel=\"tag\">Gestion des Incidents<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-des-problemes\/\" rel=\"tag\">Gestion des probl\u00e8mes<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/gestion-du-changement\/\" rel=\"tag\">Gestion du Changement<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/itsm\/\" rel=\"tag\">ITSM<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/06\/25\/\" title=\"16:35\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-06-25T16:35:00+02:00\">25 June 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>In the world of IT service management, ITIL (Information Technology Infrastructure Library) has become an&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-are-the-itil-processes\/\" target=\"\" aria-label=\"Read more about What are the ITIL processes?\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-211\" data-post-id=\"32848\" data-date=\"2024-05-24T19:44:59+02:00\" data-name=\"Customer engagement: Best techniques for customer retention\"><article class=\"post visible post-32848 type-post status-publish format-standard has-post-thumbnail hentry category-engagement-client tag-customer-engagement tag-customer-experience tag-freshsales tag-monday-com tag-ringover\" data-name=\"Customer engagement: Best techniques for customer retention\" data-date=\"2024-05-24T19:44:59+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/customer-engagement-best-techniques-for-customer-retention\/\"><img decoding=\"async\" width=\"1920\" height=\"1283\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201920%201283&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Customer Engagement\" style=\"--ratio: 1920 \/ 1283;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/05\/engagement-scaled.jpg\" loading=\"eager\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/customer-engagement-best-techniques-for-customer-retention\/\" rel=\"bookmark\" title=\"Customer engagement: Best techniques for customer retention\">Customer engagement: Best techniques for customer retention<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/engagement-client\/\" rel=\"tag\">Engagement client<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/05\/24\/\" title=\"19:44\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-05-24T19:44:59+02:00\">24 May 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Dans le paysage commercial actuel, o\u00f9 la concurrence est f\u00e9roce et les attentes des clients&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/customer-engagement-best-techniques-for-customer-retention\/\" target=\"\" aria-label=\"Read more about Customer engagement: Best techniques for customer retention\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-209 category-216\" data-post-id=\"32832\" data-date=\"2024-05-10T12:36:00+02:00\" data-name=\"What is workflow management?\"><article class=\"post visible post-32832 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-flux-de-travail category-project-management tag-monday tag-project-management tag-workflow tag-workflow-management\" data-name=\"What is workflow management?\" data-date=\"2024-05-10T12:36:00+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-workflow-management\/\"><img decoding=\"async\" width=\"1920\" height=\"1275\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201920%201275&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"gestion des flux de travail\" sizes=\"(max-width: 767px) 1920px, 1920px\" style=\"--ratio: 1920 \/ 1275;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/05\/workflow-management.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/05\/workflow-management.webp 1920w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/05\/workflow-management-300x199.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/05\/workflow-management-1024x680.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/05\/workflow-management-768x510.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/05\/workflow-management-1536x1020.webp 1536w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-workflow-management\/\" rel=\"bookmark\" title=\"What is workflow management?\">What is workflow management?<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/gestion-des-flux-de-travail\/\" rel=\"tag\">Gestion des flux de travail<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/project-management\/\" rel=\"tag\">Project Management<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/05\/10\/\" title=\"12:36\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-05-10T12:36:00+02:00\">10 May 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Basic concepts of workflow management Workflow management is a crucial pillar for optimizing processes in&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-workflow-management\/\" target=\"\" aria-label=\"Read more about What is workflow management?\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-216\" data-post-id=\"32828\" data-date=\"2024-05-03T12:00:00+02:00\" data-name=\"What is the difference between a PMO and project management?\"><article class=\"post visible post-32828 type-post status-publish format-standard has-post-thumbnail hentry category-project-management tag-monday tag-pmo tag-project-management tag-project-management-2 tag-workflow tag-workflow-management\" data-name=\"What is the difference between a PMO and project management?\" data-date=\"2024-05-03T12:00:00+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-the-difference-between-a-pmo-and-project-management\/\"><img decoding=\"async\" width=\"1920\" height=\"1077\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201920%201077&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Project Manager\" style=\"--ratio: 1920 \/ 1077;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/05\/pmo-scaled.jpg\" loading=\"eager\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-the-difference-between-a-pmo-and-project-management\/\" rel=\"bookmark\" title=\"What is the difference between a PMO and project management?\">What is the difference between a PMO and project management?<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/project-management\/\" rel=\"tag\">Project Management<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/05\/03\/\" title=\"12:00\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-05-03T12:00:00+02:00\">3 May 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>In today&#8217;s work environment, effective project management is essential for any business&#8217;s success. However, the&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-the-difference-between-a-pmo-and-project-management\/\" target=\"\" aria-label=\"Read more about What is the difference between a PMO and project management?\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-225 category-211\" data-post-id=\"32816\" data-date=\"2024-04-30T14:51:08+02:00\" data-name=\"Customer Service Automation\"><article class=\"post visible post-32816 type-post status-publish format-standard has-post-thumbnail hentry category-automation-solutions category-engagement-client tag-automation tag-chatbot tag-customer-service tag-freshchat tag-ia tag-make\" data-name=\"Customer Service Automation\" data-date=\"2024-04-30T14:51:08+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/customer-service-automation\/\"><img decoding=\"async\" width=\"1912\" height=\"1274\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201912%201274&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"customer service automation\" sizes=\"(max-width: 767px) 1912px, 1912px\" style=\"--ratio: 1912 \/ 1274;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/04\/automatisation.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/04\/automatisation.webp 1912w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/04\/automatisation-300x200.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/04\/automatisation-1024x682.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/04\/automatisation-768x512.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/04\/automatisation-1536x1023.webp 1536w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/customer-service-automation\/\" rel=\"bookmark\" title=\"Customer Service Automation\">Customer Service Automation<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/automation-solutions\/\" rel=\"tag\">Automation Solutions<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/engagement-client\/\" rel=\"tag\">Engagement client<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/04\/30\/\" title=\"14:51\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-04-30T14:51:08+02:00\">30 April 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>\\n Importance of Customer Service Automation \\n\\n Customer service automation is a crucial strategy for&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/customer-service-automation\/\" target=\"\" aria-label=\"Read more about Customer Service Automation\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-209 category-216\" data-post-id=\"34484\" data-date=\"2024-04-26T12:05:07+02:00\" data-name=\"What is Scrum Project Management?\"><article class=\"post visible post-34484 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-flux-de-travail category-project-management tag-monday tag-project-management tag-scrum tag-scrum-project tag-scrum-project-management\" data-name=\"What is Scrum Project Management?\" data-date=\"2024-04-26T12:05:07+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-scrum-project-management\/\"><img decoding=\"async\" width=\"1920\" height=\"1277\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201920%201277&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Scrum Project Management\" style=\"--ratio: 1920 \/ 1277;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/04\/scrum-scaled.jpg\" loading=\"eager\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-scrum-project-management\/\" rel=\"bookmark\" title=\"What is Scrum Project Management?\">What is Scrum Project Management?<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/gestion-des-flux-de-travail\/\" rel=\"tag\">Gestion des flux de travail<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/project-management\/\" rel=\"tag\">Project Management<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/04\/26\/\" title=\"12:05\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-04-26T12:05:07+02:00\">26 April 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>\\n Introduction to Scrum \\n\\n In the dynamic arena of project management, one star shines&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-scrum-project-management\/\" target=\"\" aria-label=\"Read more about What is Scrum Project Management?\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-209 category-216\" data-post-id=\"32813\" data-date=\"2024-04-18T16:54:28+02:00\" data-name=\"What is agile project management?\"><article class=\"post visible post-32813 type-post status-publish format-standard has-post-thumbnail hentry category-gestion-des-flux-de-travail category-project-management tag-agile tag-agile-method tag-kanban tag-monday tag-project-management tag-scrum tag-workflow tag-workflow-management\" data-name=\"What is agile project management?\" data-date=\"2024-04-18T16:54:28+02:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-agile-project-management\/\"><img decoding=\"async\" width=\"929\" height=\"618\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20929%20618&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"Agile method visual\" sizes=\"(max-width: 767px) 929px, 929px\" style=\"--ratio: 929 \/ 618;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/04\/methode-agile.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/04\/methode-agile.webp 929w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/04\/methode-agile-300x200.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2024\/04\/methode-agile-768x511.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-agile-project-management\/\" rel=\"bookmark\" title=\"What is agile project management?\">What is agile project management?<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/gestion-des-flux-de-travail\/\" rel=\"tag\">Gestion des flux de travail<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/project-management\/\" rel=\"tag\">Project Management<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2024\/04\/18\/\" title=\"16:54\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2024-04-18T16:54:28+02:00\">18 April 2024<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>\\n In today&#8217;s fast-paced work environment, where requirements change as quickly as social media trends,&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/what-is-agile-project-management\/\" target=\"\" aria-label=\"Read more about What is agile project management?\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-210\" data-post-id=\"32685\" data-date=\"2023-11-20T11:32:09+01:00\" data-name=\"MoEngage  SMC consulting : accompagner les marques avec un engagement bas\u00e9 sur les insights\"><article class=\"post visible post-32685 type-post status-publish format-standard has-post-thumbnail hentry category-transformation-digitale\" data-name=\"MoEngage  SMC consulting : accompagner les marques avec un engagement bas\u00e9 sur les insights\" data-date=\"2023-11-20T11:32:09+01:00\">\n\n\t<div class=\"post-thumbnail-wrap\">\n\t\t<div class=\"post-thumbnail\">\n\n\t\t\t<a class=\"post-thumbnail-rollover layzr-bg img-css-resize-wrapper\" aria-label=\"Post image\" href=\"https:\/\/www.smcconsulting.be\/fr\/moengage-smc-consulting-accompagner-les-marques-avec-un-engagement-base-sur-les-insights\/\"><img decoding=\"async\" width=\"1200\" height=\"600\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%201200%20600&#039;%2F%3E\" class=\"attachment-full size-full preload-me aspect lazy lazy-load\" alt=\"MoEngage et SMC consulting\" sizes=\"(max-width: 767px) 1200px, 1200px\" style=\"--ratio: 1200 \/ 600;\" data-src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/MoEngage-and-SMC-Consulting-partner-to-provide-consumer-oriented-brands-the-power-to-build-insights-led-engagement-1200x600-1.webp\" loading=\"eager\" data-srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/MoEngage-and-SMC-Consulting-partner-to-provide-consumer-oriented-brands-the-power-to-build-insights-led-engagement-1200x600-1.webp 1200w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/MoEngage-and-SMC-Consulting-partner-to-provide-consumer-oriented-brands-the-power-to-build-insights-led-engagement-1200x600-1-300x150.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/MoEngage-and-SMC-Consulting-partner-to-provide-consumer-oriented-brands-the-power-to-build-insights-led-engagement-1200x600-1-1024x512.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/MoEngage-and-SMC-Consulting-partner-to-provide-consumer-oriented-brands-the-power-to-build-insights-led-engagement-1200x600-1-768x384.webp 768w\" \/><span class=\"the7-hover-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><\/a>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/moengage-smc-consulting-accompagner-les-marques-avec-un-engagement-base-sur-les-insights\/\" rel=\"bookmark\" title=\"MoEngage  SMC consulting : accompagner les marques avec un engagement bas\u00e9 sur les insights\">MoEngage  SMC consulting : accompagner les marques avec un engagement bas\u00e9 sur les insights<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/transformation-digitale\/\" rel=\"tag\">Transformation digitale<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2023\/11\/20\/\" title=\"11:32\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2023-11-20T11:32:09+01:00\">20 November 2023<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>MoEngage, plateforme leader d&#8217;engagement client bas\u00e9 sur les insights, annonce un partenariat strat\u00e9gique avec SMC&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/moengage-smc-consulting-accompagner-les-marques-avec-un-engagement-base-sur-les-insights\/\" target=\"\" aria-label=\"Read more about MoEngage  SMC consulting : accompagner les marques avec un engagement bas\u00e9 sur les insights\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-209\" data-post-id=\"34494\" data-date=\"2023-02-14T08:50:00+01:00\" data-name=\"SMC consulting sous les projecteurs\"><article class=\"post visible no-img post-34494 type-post status-publish format-standard hentry category-gestion-des-flux-de-travail\" data-name=\"SMC consulting sous les projecteurs\" data-date=\"2023-02-14T08:50:00+01:00\">\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/smc-consulting-sous-les-projecteurs\/\" rel=\"bookmark\" title=\"SMC consulting sous les projecteurs\">SMC consulting sous les projecteurs<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/gestion-des-flux-de-travail\/\" rel=\"tag\">Gestion des flux de travail<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2023\/02\/14\/\" title=\"08:50\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2023-02-14T08:50:00+01:00\">14 February 2023<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Freshworks nous a fait l&#8217;honneur de nous mettre en avant dans leur newsletter mensuelle. En&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/smc-consulting-sous-les-projecteurs\/\" target=\"\" aria-label=\"Read more about SMC consulting sous les projecteurs\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-211 category-209\" data-post-id=\"32784\" data-date=\"2022-05-30T13:45:34+02:00\" data-name=\"MoEngage  SMC consulting : dynamiser les marques avec un engagement bas\u00e9 sur les insights\"><article class=\"post visible no-img post-32784 type-post status-publish format-standard hentry category-engagement-client category-gestion-des-flux-de-travail\" data-name=\"MoEngage  SMC consulting : dynamiser les marques avec un engagement bas\u00e9 sur les insights\" data-date=\"2022-05-30T13:45:34+02:00\">\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/moengage-smc-consulting-dynamiser-les-marques-avec-un-engagement-base-sur-les-insights\/\" rel=\"bookmark\" title=\"MoEngage  SMC consulting : dynamiser les marques avec un engagement bas\u00e9 sur les insights\">MoEngage  SMC consulting : dynamiser les marques avec un engagement bas\u00e9 sur les insights<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/engagement-client\/\" rel=\"tag\">Engagement client<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/gestion-des-flux-de-travail\/\" rel=\"tag\">Gestion des flux de travail<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2022\/05\/30\/\" title=\"13:45\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2022-05-30T13:45:34+02:00\">30 May 2022<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>MoEngage, plateforme leader d&#8217;engagement client bas\u00e9 sur les insights, annonce un partenariat strat\u00e9gique avec SMC&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/moengage-smc-consulting-dynamiser-les-marques-avec-un-engagement-base-sur-les-insights\/\" target=\"\" aria-label=\"Read more about MoEngage  SMC consulting : dynamiser les marques avec un engagement bas\u00e9 sur les insights\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-211\" data-post-id=\"32788\" data-date=\"2020-11-30T14:56:23+01:00\" data-name=\"Meetup ITSM Benelux : \u00e9v\u00e9nement Freshservice 2020\"><article class=\"post visible no-img post-32788 type-post status-publish format-standard hentry category-engagement-client tag-cybersecurite tag-esm tag-evenement-en-ligne tag-itsm\" data-name=\"Meetup ITSM Benelux : \u00e9v\u00e9nement Freshservice 2020\" data-date=\"2020-11-30T14:56:23+01:00\">\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-meetup-benelux\/\" rel=\"bookmark\" title=\"Meetup ITSM Benelux : \u00e9v\u00e9nement Freshservice 2020\">Meetup ITSM Benelux : \u00e9v\u00e9nement Freshservice 2020<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/engagement-client\/\" rel=\"tag\">Engagement client<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2020\/11\/30\/\" title=\"14:56\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2020-11-30T14:56:23+01:00\">30 November 2020<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Comment g\u00e9rez-vous la transition de l&#8217;ITSM vers l&#8217;ESM ? Que r\u00e9serve l&#8217;avenir de l&#8217;ITSM ?&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/itsm-meetup-benelux\/\" target=\"\" aria-label=\"Read more about Meetup ITSM Benelux : \u00e9v\u00e9nement Freshservice 2020\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-211 category-209\" data-post-id=\"34514\" data-date=\"2020-07-16T14:09:11+02:00\" data-name=\"L&#039;engagement client est vraiment important pour les dirigeants de PME\"><article class=\"post visible no-img post-34514 type-post status-publish format-standard hentry category-engagement-client category-gestion-des-flux-de-travail\" data-name=\"L&#8217;engagement client est vraiment important pour les dirigeants de PME\" data-date=\"2020-07-16T14:09:11+02:00\">\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/lengagement-client-est-vraiment-important-pour-les-dirigeants-de-pme\/\" rel=\"bookmark\" title=\"L&#8217;engagement client est vraiment important pour les dirigeants de PME\">L&#8217;engagement client est vraiment important pour les dirigeants de PME<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/engagement-client\/\" rel=\"tag\">Engagement client<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/gestion-des-flux-de-travail\/\" rel=\"tag\">Gestion des flux de travail<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2020\/07\/16\/\" title=\"14:09\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2020-07-16T14:09:11+02:00\">16 July 2020<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>\u00cates-vous un propri\u00e9taire de petite entreprise qui souhaite am\u00e9liorer l&#8217;engagement client sur son site web&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/lengagement-client-est-vraiment-important-pour-les-dirigeants-de-pme\/\" target=\"\" aria-label=\"Read more about L&#8217;engagement client est vraiment important pour les dirigeants de PME\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-211\" data-post-id=\"32803\" data-date=\"2020-07-08T12:04:46+02:00\" data-name=\"Comment stimuler l&#039;engagement client\"><article class=\"post visible no-img post-32803 type-post status-publish format-standard hentry category-engagement-client\" data-name=\"Comment stimuler l&#8217;engagement client\" data-date=\"2020-07-08T12:04:46+02:00\">\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/comment-stimuler-lengagement-client\/\" rel=\"bookmark\" title=\"Comment stimuler l&#8217;engagement client\">Comment stimuler l&#8217;engagement client<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/engagement-client\/\" rel=\"tag\">Engagement client<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2020\/07\/08\/\" title=\"12:04\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2020-07-08T12:04:46+02:00\">8 July 2020<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Voici quelques statistiques importantes, compil\u00e9es par SMC Consulting, sur l&#8217;\u00e9tat actuel de l&#8217;engagement client. Les&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/comment-stimuler-lengagement-client\/\" target=\"\" aria-label=\"Read more about Comment stimuler l&#8217;engagement client\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-209\" data-post-id=\"32792\" data-date=\"2020-06-16T01:06:18+02:00\" data-name=\"En mati\u00e8re de cybers\u00e9curit\u00e9, la communaut\u00e9 des petites et moyennes entreprises doit faire mieux\"><article class=\"post visible no-img post-32792 type-post status-publish format-standard hentry category-gestion-des-flux-de-travail\" data-name=\"En mati\u00e8re de cybers\u00e9curit\u00e9, la communaut\u00e9 des petites et moyennes entreprises doit faire mieux\" data-date=\"2020-06-16T01:06:18+02:00\">\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/en-matiere-de-cybersecurite-la-communaute-des-petites-et-moyennes-entreprises-doit-faire-mieux\/\" rel=\"bookmark\" title=\"En mati\u00e8re de cybers\u00e9curit\u00e9, la communaut\u00e9 des petites et moyennes entreprises doit faire mieux\">En mati\u00e8re de cybers\u00e9curit\u00e9, la communaut\u00e9 des petites et moyennes entreprises doit faire mieux<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/gestion-des-flux-de-travail\/\" rel=\"tag\">Gestion des flux de travail<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2020\/06\/16\/\" title=\"01:06\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2020-06-16T01:06:18+02:00\">16 June 2020<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Un tiers des petites et moyennes entreprises (PME) utilisent des outils de cybers\u00e9curit\u00e9 gratuits de&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/en-matiere-de-cybersecurite-la-communaute-des-petites-et-moyennes-entreprises-doit-faire-mieux\/\" target=\"\" aria-label=\"Read more about En mati\u00e8re de cybers\u00e9curit\u00e9, la communaut\u00e9 des petites et moyennes entreprises doit faire mieux\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-211\" data-post-id=\"34509\" data-date=\"2020-06-15T13:53:37+02:00\" data-name=\"L&#039;engagement client : pourquoi les r\u00e9seaux sociaux sont la meilleure option actuellement\"><article class=\"post visible no-img post-34509 type-post status-publish format-standard hentry category-engagement-client\" data-name=\"L&#8217;engagement client : pourquoi les r\u00e9seaux sociaux sont la meilleure option actuellement\" data-date=\"2020-06-15T13:53:37+02:00\">\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/lengagement-client-pourquoi-les-reseaux-sociaux-sont-la-meilleure-option-actuellement\/\" rel=\"bookmark\" title=\"L&#8217;engagement client : pourquoi les r\u00e9seaux sociaux sont la meilleure option actuellement\">L&#8217;engagement client : pourquoi les r\u00e9seaux sociaux sont la meilleure option actuellement<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/engagement-client\/\" rel=\"tag\">Engagement client<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2020\/06\/15\/\" title=\"13:53\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2020-06-15T13:53:37+02:00\">15 June 2020<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>L&#8217;engagement client n&#8217;a jamais \u00e9t\u00e9 aussi important qu&#8217;aujourd&#8217;hui. Avec la fermeture temporaire de nombreux magasins,&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/lengagement-client-pourquoi-les-reseaux-sociaux-sont-la-meilleure-option-actuellement\/\" target=\"\" aria-label=\"Read more about L&#8217;engagement client : pourquoi les r\u00e9seaux sociaux sont la meilleure option actuellement\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-211\" data-post-id=\"32790\" data-date=\"2020-06-02T23:00:23+02:00\" data-name=\"La messagerie transforme l&#039;exp\u00e9rience client des services financiers\"><article class=\"post visible no-img post-32790 type-post status-publish format-standard hentry category-engagement-client\" data-name=\"La messagerie transforme l&#8217;exp\u00e9rience client des services financiers\" data-date=\"2020-06-02T23:00:23+02:00\">\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/la-messagerie-transforme-lexperience-client-des-services-financiers\/\" rel=\"bookmark\" title=\"La messagerie transforme l&#8217;exp\u00e9rience client des services financiers\">La messagerie transforme l&#8217;exp\u00e9rience client des services financiers<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/engagement-client\/\" rel=\"tag\">Engagement client<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2020\/06\/02\/\" title=\"23:00\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2020-06-02T23:00:23+02:00\">2 June 2020<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Le secteur des services financiers conna\u00eet une transformation radicale, motiv\u00e9e par des r\u00e9glementations croissantes, l&#8217;\u00e9volution&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/la-messagerie-transforme-lexperience-client-des-services-financiers\/\" target=\"\" aria-label=\"Read more about La messagerie transforme l&#8217;exp\u00e9rience client des services financiers\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-209\" data-post-id=\"32684\" data-date=\"2020-05-27T09:51:09+02:00\" data-name=\"La COVID-19 modifie les r\u00f4les et les responsabilit\u00e9s en cybers\u00e9curit\u00e9\"><article class=\"post visible no-img post-32684 type-post status-publish format-standard hentry category-gestion-des-flux-de-travail\" data-name=\"La COVID-19 modifie les r\u00f4les et les responsabilit\u00e9s en cybers\u00e9curit\u00e9\" data-date=\"2020-05-27T09:51:09+02:00\">\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/la-covid-19-modifie-les-roles-et-les-responsabilites-en-cybersecurite\/\" rel=\"bookmark\" title=\"La COVID-19 modifie les r\u00f4les et les responsabilit\u00e9s en cybers\u00e9curit\u00e9\">La COVID-19 modifie les r\u00f4les et les responsabilit\u00e9s en cybers\u00e9curit\u00e9<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/gestion-des-flux-de-travail\/\" rel=\"tag\">Gestion des flux de travail<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2020\/05\/27\/\" title=\"09:51\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2020-05-27T09:51:09+02:00\">27 May 2020<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Une majorit\u00e9 des professionnels de la cybers\u00e9curit\u00e9 ont d\u00e9clar\u00e9 que leurs fonctions ont chang\u00e9 en&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/la-covid-19-modifie-les-roles-et-les-responsabilites-en-cybersecurite\/\" target=\"\" aria-label=\"Read more about La COVID-19 modifie les r\u00f4les et les responsabilit\u00e9s en cybers\u00e9curit\u00e9\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-211 category-209\" data-post-id=\"32783\" data-date=\"2020-05-25T16:16:12+02:00\" data-name=\"Le nouvel engagement client num\u00e9rique pour la nouvelle (ab)normalit\u00e9\"><article class=\"post visible no-img post-32783 type-post status-publish format-standard hentry category-engagement-client category-gestion-des-flux-de-travail\" data-name=\"Le nouvel engagement client num\u00e9rique pour la nouvelle (ab)normalit\u00e9\" data-date=\"2020-05-25T16:16:12+02:00\">\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/le-nouvel-engagement-client-numerique-pour-la-nouvelle-abnormalite\/\" rel=\"bookmark\" title=\"Le nouvel engagement client num\u00e9rique pour la nouvelle (ab)normalit\u00e9\">Le nouvel engagement client num\u00e9rique pour la nouvelle (ab)normalit\u00e9<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/engagement-client\/\" rel=\"tag\">Engagement client<\/a>, <a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/gestion-des-flux-de-travail\/\" rel=\"tag\">Gestion des flux de travail<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2020\/05\/25\/\" title=\"16:16\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2020-05-25T16:16:12+02:00\">25 May 2020<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>La COVID-19, alias Coronavirus, a litt\u00e9ralement et figurativement chang\u00e9 le sens du clich\u00e9 marketing technologique&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/le-nouvel-engagement-client-numerique-pour-la-nouvelle-abnormalite\/\" target=\"\" aria-label=\"Read more about Le nouvel engagement client num\u00e9rique pour la nouvelle (ab)normalit\u00e9\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><div class=\"hidden wf-cell iso-item category-211\" data-post-id=\"32736\" data-date=\"2020-05-20T19:14:39+02:00\" data-name=\"SMC consulting utilise l&#039;IA pour un engagement client personnalis\u00e9\"><article class=\"post visible no-img post-32736 type-post status-publish format-standard hentry category-engagement-client\" data-name=\"SMC consulting utilise l&#8217;IA pour un engagement client personnalis\u00e9\" data-date=\"2020-05-20T19:14:39+02:00\">\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"ele-entry-title\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/smc-consulting-utilise-lia-pour-un-engagement-client-personnalise\/\" rel=\"bookmark\" title=\"SMC consulting utilise l&#8217;IA pour un engagement client personnalis\u00e9\">SMC consulting utilise l&#8217;IA pour un engagement client personnalis\u00e9<\/a><\/h3><div class=\"entry-meta\"><span class=\"meta-item category-link\"><a href=\"https:\/\/www.smcconsulting.be\/fr\/category\/engagement-client\/\" rel=\"tag\">Engagement client<\/a><\/span><a href=\"https:\/\/www.smcconsulting.be\/fr\/2020\/05\/20\/\" title=\"19:14\" class=\"meta-item data-link\" rel=\"bookmark\"><time class=\"entry-date updated\" datetime=\"2020-05-20T19:14:39+02:00\">20 May 2020<\/time><\/a><\/div><div class=\"entry-excerpt\"><p>Alors que les march\u00e9s commencent \u00e0 rouvrir, les clients rechercheront des offres sp\u00e9ciales et des&hellip;<\/p>\n<\/div><a href=\"https:\/\/www.smcconsulting.be\/fr\/smc-consulting-utilise-lia-pour-un-engagement-client-personnalise\/\" target=\"\" aria-label=\"Read more about SMC consulting utilise l&#8217;IA pour un engagement client personnalis\u00e9\" class=\"box-button elementor-button elementor-size-xs\">Lire l&#039;article complet<\/a>\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><div class=\"paginator filter-decorations paginator-more-button filter-pointer-background filter-animation-fade\">\n\t\t\t\t<a class=\"button-load-more highlighted filter-item\" href=\"javascript:void(0);\" data-dt-page=\"1\" ><span class=\"button-caption\">Load more<\/span><\/a>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aab97a0 e-con-full e-flex e-con e-child\" data-id=\"aab97a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Actualit\u00e9s Voir toutAI Knowledge Base SolutionBlogCadenceTransformation DigitaleITSMWorkflow ManagementGestion de ProjetFreshserviceSolutions AutomatisationEngagement clientFreshdeskRingoverDocument360EmpowerGestion des actifsGestion des IncidentsGestion des probl\u00e8mesGestion du ChangementHaloITSMT\u00e9l\u00e9phonie Business Halo ITSM vs ServiceNow Features: Full Comparison for SMBs Gestion des actifs, Gestion des Incidents, Gestion des probl\u00e8mes, Gestion du Changement, HaloITSM, ITSM26 August 2025 Compare halo itsm vs servicenow features for SMBs. Get&hellip;<\/p>\n","protected":false},"author":2,"featured_media":33078,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-33075","page","type-page","status-publish","has-post-thumbnail","hentry"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":null,"_yoast_wpseo_meta-robots-nofollow":null,"_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":null,"_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":null,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice Support : Optimisez votre ITSM %%page%% %%sep%% %%sitename%%":null,"Freshservice Support":null,"D\u00e9couvrez Freshservice, solution int\u00e9gr\u00e9e pour un support ITSM efficace. 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