{"id":31244,"date":"2023-12-12T06:52:27","date_gmt":"2023-12-12T05:52:27","guid":{"rendered":"https:\/\/www.smcconsulting.be\/conditions-generales-dutilisation-de-smc-consulting\/"},"modified":"2025-09-01T11:50:53","modified_gmt":"2025-09-01T09:50:53","slug":"conditions-generales-dutilisation-de-smc-consulting","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/fr\/conditions-generales-dutilisation-de-smc-consulting\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales d’utilisation de SMC Consulting"},"content":{"rendered":"\t\t
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Conditions g\u00e9n\u00e9rales d'utilisation de SMC Consulting<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Bienvenue sur SMC Consulting<\/a> ! Ces Conditions g\u00e9n\u00e9rales d’utilisation (\u00ab Conditions \u00bb) r\u00e9gissent votre acc\u00e8s et votre utilisation de notre logiciel, y compris tous les sites web, applications ou services associ\u00e9s (collectivement d\u00e9sign\u00e9s comme le \u00ab Logiciel \u00bb). En utilisant notre Logiciel, vous acceptez ces Conditions, veuillez donc les lire attentivement. <\/p>\n

    \n
  1. Acceptation des conditions<\/li>\n<\/ol>\n

    En acc\u00e9dant \u00e0 notre Logiciel ou en l’utilisant, vous d\u00e9clarez avoir lu, compris et accept\u00e9 d’\u00eatre li\u00e9 par ces Conditions. Si vous n’acceptez pas ces Conditions, vous ne pouvez pas utiliser le  Logiciel<\/a>.<\/p>\n

      \n
    1. Licence et propri\u00e9t\u00e9 intellectuelle<\/li>\n<\/ol>\n

      a. Licence : Sous r\u00e9serve de votre conformit\u00e9 \u00e0 ces Conditions, nous vous accordons une licence limit\u00e9e, non exclusive, non transf\u00e9rable et r\u00e9vocable pour utiliser notre Logiciel \u00e0 des fins personnelles ou professionnelles internes. <\/p>\n

      b. Propri\u00e9t\u00e9 intellectuelle : Tous les droits de propri\u00e9t\u00e9 intellectuelle du Logiciel, y compris, mais sans s’y limiter, les droits d’auteur, les marques d\u00e9pos\u00e9es, les brevets et les secrets commerciaux, appartiennent \u00e0 nous ou \u00e0 nos conc\u00e9dants. Vous ne pouvez pas copier, modifier, distribuer, vendre ou louer une partie quelconque de notre Logiciel sans notre autorisation expresse. <\/p>\n

        \n
      1. Comptes utilisateurs<\/li>\n<\/ol>\n

        a. Cr\u00e9ation de compte : Pour acc\u00e9der \u00e0 certaines fonctionnalit\u00e9s du Logiciel, vous devrez peut-\u00eatre cr\u00e9er un compte utilisateur. Vous acceptez de fournir des informations exactes, \u00e0 jour et compl\u00e8tes lors du processus d’inscription et de maintenir vos informations de compte \u00e0 jour. <\/p>\n

        b. S\u00e9curit\u00e9 du compte : Vous \u00eates responsable du maintien de la confidentialit\u00e9 de vos identifiants de connexion et de toutes les activit\u00e9s qui se produisent sous votre compte. Informez-nous imm\u00e9diatement si vous suspectez un acc\u00e8s ou une utilisation non autoris\u00e9 de votre compte. <\/p>\n

          \n
        1. Conduites interdites<\/li>\n<\/ol>\n

          Vous acceptez de ne pas vous engager dans les activit\u00e9s suivantes :<\/p>\n

          a. Violer toute loi ou r\u00e9glementation applicable.
          b. Interf\u00e9rer avec ou perturber l’int\u00e9grit\u00e9 ou la performance du Logiciel.
          c. T\u00e9l\u00e9charger, transmettre ou distribuer tout contenu nuisible, contrefaisant ou ill\u00e9gal.
          d. Proc\u00e9der \u00e0 l’ing\u00e9nierie inverse, d\u00e9compiler ou d\u00e9sassembler le Logiciel.
          e. Acc\u00e9der au Logiciel ou l’utiliser \u00e0 des fins ill\u00e9gales ou non autoris\u00e9es. <\/p>\n

            \n
          1. Confidentialit\u00e9<\/li>\n<\/ol>\n

            Nous respectons votre vie priv\u00e9e et nous nous engageons \u00e0 prot\u00e9ger vos informations personnelles. Veuillez consulter notre Politique de confidentialit\u00e9 pour comprendre comment nous collectons, utilisons et divulguons vos informations lorsque vous utilisez notre Logiciel. <\/p>\n

              \n
            1. Exclusion de garanties<\/li>\n<\/ol>\n

              a. Le Logiciel est fourni \u00ab tel quel \u00bb et \u00ab selon disponibilit\u00e9 \u00bb, sans garantie d’aucune sorte, expresse ou implicite. Nous ne garantissons pas que le Logiciel sera exempt d’erreurs, ininterrompu ou s\u00e9curis\u00e9. <\/p>\n

              b. Nous d\u00e9clinons toute garantie, y compris, mais sans s’y limiter, les garanties de qualit\u00e9 marchande, d’ad\u00e9quation \u00e0 un usage particulier et de non-contrefa\u00e7on. <\/p>\n

                \n
              1. Limitation de responsabilit\u00e9<\/li>\n<\/ol>\n

                Dans toute la mesure permise par la loi applicable, nous ne serons pas responsables des dommages directs, indirects, accessoires, sp\u00e9ciaux, cons\u00e9cutifs ou exemplaires d\u00e9coulant de ou li\u00e9s \u00e0 l’utilisation du Logiciel, m\u00eame si nous avons \u00e9t\u00e9 inform\u00e9s de la possibilit\u00e9 de tels dommages.<\/p>\n

                  \n
                1. Modifications des conditions<\/li>\n<\/ol>\n

                  Nous nous r\u00e9servons le droit de modifier ou de mettre \u00e0 jour ces Conditions \u00e0 tout moment. Toute modification prendra effet d\u00e8s la publication des Conditions r\u00e9vis\u00e9es sur notre site web ou dans le Logiciel. Votre utilisation continue du Logiciel apr\u00e8s les modifications indique votre acceptation des Conditions modifi\u00e9es. <\/p>\n

                    \n
                  1. Droit applicable et juridiction<\/li>\n<\/ol>\n

                    Ces Conditions sont r\u00e9gies et interpr\u00e9t\u00e9es conform\u00e9ment aux lois de l’Union europ\u00e9enne. Tout litige d\u00e9coulant de ou li\u00e9 \u00e0 ces Conditions sera soumis \u00e0 la juridiction exclusive des tribunaux situ\u00e9s dans l’Union europ\u00e9enne. <\/p>\n

                      \n
                    1. Int\u00e9gralit\u00e9 de l’accord<\/li>\n<\/ol>\n

                      Ces Conditions constituent l’int\u00e9gralit\u00e9 de l’accord entre vous et SMC Consulting concernant votre utilisation du Logiciel et remplacent tout accord ou entente ant\u00e9rieur, oral ou \u00e9crit.<\/p>\n

                      Si vous avez des questions ou des pr\u00e9occupations concernant ces Conditions, veuillez nous contacter \u00e0 legal@smc.consulting<\/p>\n

                      <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                      Conditions g\u00e9n\u00e9rales d’utilisation de SMC Consulting Bienvenue sur SMC Consulting ! Ces Conditions g\u00e9n\u00e9rales d’utilisation (\u00ab Conditions \u00bb) r\u00e9gissent votre acc\u00e8s et votre utilisation de notre logiciel, y compris tous les sites web, applications ou services associ\u00e9s (collectivement d\u00e9sign\u00e9s comme le \u00ab Logiciel \u00bb). En utilisant notre Logiciel, vous acceptez ces Conditions, veuillez donc les lire…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-31244","page","type-page","status-publish","hentry"],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_image_alt":null,"tiny_compress_images":null,"image_optimizer_metadata":null,"_elementor_inline_svg":null,"_elementor_source_image_hash":null,"_wp_attachment_backup_sizes":null,"_elementor_is_screenshot":null,"_source_url":null,"_customize_restore_dismissed":null,"_elementor_source":null,"_elementor_screenshot":null,"_elementor_location":null,"_elementor_priority":null,"_elementor_code":null,"_elementor_extra_options":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_yoast_wpseo_meta-robots-noindex":"1","_yoast_wpseo_meta-robots-nofollow":"1","_yoast_wpseo_is_cornerstone":null,"_yoast_wpseo_schema_page_type":null,"_yoast_wpseo_schema_article_type":null,"_yoast_wpseo_twitter-image":null,"_yoast_wpseo_twitter-image-id":null,"_oembed_4e40b8f795b4bd64c1711346bd5a6cd2":null,"popup_title":null,"enabled":null,"popup_settings":null,"data_version":null,"popup_open_count":null,"popup_conversion_count":null,"popup_open_count_total":null,"popup_last_opened":null,"_pum_built_in":null,"_pum_default_theme":null,"popup_theme_data_version":null,"popup_theme_settings":null,"_yoast_wpseo_primary_category":null,"_wpb_vc_js_status":null,"_dt_sidebar_position":null,"_dt_sidebar_widgetarea_id":null,"_dt_sidebar_hide_on_mobile":null,"_dt_footer_show":null,"_dt_footer_widgetarea_id":null,"_dt_footer_hide_on_mobile":null,"_dt_header_title":null,"_dt_header_background":null,"_dt_header_background_below_slideshow":null,"_dt_header_transparent_bg_color":null,"_dt_header_transparent_bg_opacity":null,"_dt_header_transparent_bg_color_scheme":null,"_dt_post_options_back_button":null,"_dt_post_options_hide_thumbnail":null,"_dt_post_options_related_mode":null,"_dt_post_options_preview":null,"_dt_post_options_related_categories":null,"_dt_header_disabled_background":null,"_dt_header_disabled_transparent_bg_color":null,"_dt_header_disabled_transparent_bg_opacity":null,"_dt_header_disabled_transparent_bg_color_scheme":null,"_dt_header_transparent_top_bar_bg_color":null,"_dt_header_transparent_top_bar_bg_opacity":null,"_dt_header_disabled_transparent_top_bar_bg_color":null,"_dt_header_disabled_transparent_top_bar_bg_opacity":null,"_dt_page_overrides_top_margin":null,"_dt_page_overrides_bottom_margin":null,"_dt_page_overrides_right_margin":null,"_dt_page_overrides_left_margin":null,"_dt_mobile_page_padding_top":null,"_dt_mobile_page_padding_right":null,"_dt_mobile_page_padding_bottom":null,"_dt_mobile_page_padding_left":null,"inline_featured_image":null,"_dt_microsite_primary_menu":null,"_dt_microsite_split_left_menu":null,"_dt_microsite_split_right_menu":null,"_dt_microsite_mobile_menu":null,"the7_shortcodes_dynamic_css":null,"_oembed_53fe0466b99fb8c537a3e7675fff29b1":null,"_wpb_shortcodes_custom_css":null,"_wpb_shortcodes_custom_css_updated":null,"_oembed_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_time_962f49c37c23c82cc3e7792d0a2c55ff":null,"_oembed_0adc3375c397b53b4ef1adf0b6350f14":null,"_oembed_time_0adc3375c397b53b4ef1adf0b6350f14":null,"_yoast_wpseo_opengraph-image":null,"_yoast_wpseo_opengraph-image-id":null,"tpg-post-view-count":null,"_wp_desired_post_slug":null,"Freshservice Support : Optimisez votre ITSM %%page%% %%sep%% %%sitename%%":null,"Freshservice Support":null,"D\u00e9couvrez Freshservice, solution int\u00e9gr\u00e9e pour un support ITSM efficace. 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                      Bienvenue sur SMC Consulting<\\\/a> ! Ces Conditions g\\u00e9n\\u00e9rales d'utilisation (\\u00ab Conditions \\u00bb) r\\u00e9gissent votre acc\\u00e8s et votre utilisation de notre logiciel, y compris tous les sites web, applications ou services associ\\u00e9s (collectivement d\\u00e9sign\\u00e9s comme le \\u00ab Logiciel \\u00bb). En utilisant notre Logiciel, vous acceptez ces Conditions, veuillez donc les lire attentivement. <\\\/p>\\n

                        \\n
                      1. Acceptation des conditions<\\\/li>\\n<\\\/ol>\\n

                        En acc\\u00e9dant \\u00e0 notre Logiciel ou en l'utilisant, vous d\\u00e9clarez avoir lu, compris et accept\\u00e9 d'\\u00eatre li\\u00e9 par ces Conditions. Si vous n'acceptez pas ces Conditions, vous ne pouvez pas utiliser le  Logiciel<\\\/a>.<\\\/p>\\n

                          \\n
                        1. Licence et propri\\u00e9t\\u00e9 intellectuelle<\\\/li>\\n<\\\/ol>\\n

                          a. Licence : Sous r\\u00e9serve de votre conformit\\u00e9 \\u00e0 ces Conditions, nous vous accordons une licence limit\\u00e9e, non exclusive, non transf\\u00e9rable et r\\u00e9vocable pour utiliser notre Logiciel \\u00e0 des fins personnelles ou professionnelles internes. <\\\/p>\\n

                          b. Propri\\u00e9t\\u00e9 intellectuelle : Tous les droits de propri\\u00e9t\\u00e9 intellectuelle du Logiciel, y compris, mais sans s'y limiter, les droits d'auteur, les marques d\\u00e9pos\\u00e9es, les brevets et les secrets commerciaux, appartiennent \\u00e0 nous ou \\u00e0 nos conc\\u00e9dants. Vous ne pouvez pas copier, modifier, distribuer, vendre ou louer une partie quelconque de notre Logiciel sans notre autorisation expresse. <\\\/p>\\n

                            \\n
                          1. Comptes utilisateurs<\\\/li>\\n<\\\/ol>\\n

                            a. Cr\\u00e9ation de compte : Pour acc\\u00e9der \\u00e0 certaines fonctionnalit\\u00e9s du Logiciel, vous devrez peut-\\u00eatre cr\\u00e9er un compte utilisateur. Vous acceptez de fournir des informations exactes, \\u00e0 jour et compl\\u00e8tes lors du processus d'inscription et de maintenir vos informations de compte \\u00e0 jour. <\\\/p>\\n

                            b. S\\u00e9curit\\u00e9 du compte : Vous \\u00eates responsable du maintien de la confidentialit\\u00e9 de vos identifiants de connexion et de toutes les activit\\u00e9s qui se produisent sous votre compte. Informez-nous imm\\u00e9diatement si vous suspectez un acc\\u00e8s ou une utilisation non autoris\\u00e9 de votre compte. <\\\/p>\\n

                              \\n
                            1. Conduites interdites<\\\/li>\\n<\\\/ol>\\n

                              Vous acceptez de ne pas vous engager dans les activit\\u00e9s suivantes :<\\\/p>\\n

                              a. Violer toute loi ou r\\u00e9glementation applicable.
                              b. Interf\\u00e9rer avec ou perturber l'int\\u00e9grit\\u00e9 ou la performance du Logiciel.
                              c. T\\u00e9l\\u00e9charger, transmettre ou distribuer tout contenu nuisible, contrefaisant ou ill\\u00e9gal.
                              d. Proc\\u00e9der \\u00e0 l'ing\\u00e9nierie inverse, d\\u00e9compiler ou d\\u00e9sassembler le Logiciel.
                              e. Acc\\u00e9der au Logiciel ou l'utiliser \\u00e0 des fins ill\\u00e9gales ou non autoris\\u00e9es. <\\\/p>\\n

                                \\n
                              1. Confidentialit\\u00e9<\\\/li>\\n<\\\/ol>\\n

                                Nous respectons votre vie priv\\u00e9e et nous nous engageons \\u00e0 prot\\u00e9ger vos informations personnelles. Veuillez consulter notre Politique de confidentialit\\u00e9 pour comprendre comment nous collectons, utilisons et divulguons vos informations lorsque vous utilisez notre Logiciel. <\\\/p>\\n

                                  \\n
                                1. Exclusion de garanties<\\\/li>\\n<\\\/ol>\\n

                                  a. Le Logiciel est fourni \\u00ab tel quel \\u00bb et \\u00ab selon disponibilit\\u00e9 \\u00bb, sans garantie d'aucune sorte, expresse ou implicite. Nous ne garantissons pas que le Logiciel sera exempt d'erreurs, ininterrompu ou s\\u00e9curis\\u00e9. <\\\/p>\\n

                                  b. Nous d\\u00e9clinons toute garantie, y compris, mais sans s'y limiter, les garanties de qualit\\u00e9 marchande, d'ad\\u00e9quation \\u00e0 un usage particulier et de non-contrefa\\u00e7on. <\\\/p>\\n

                                    \\n
                                  1. Limitation de responsabilit\\u00e9<\\\/li>\\n<\\\/ol>\\n

                                    Dans toute la mesure permise par la loi applicable, nous ne serons pas responsables des dommages directs, indirects, accessoires, sp\\u00e9ciaux, cons\\u00e9cutifs ou exemplaires d\\u00e9coulant de ou li\\u00e9s \\u00e0 l'utilisation du Logiciel, m\\u00eame si nous avons \\u00e9t\\u00e9 inform\\u00e9s de la possibilit\\u00e9 de tels dommages.<\\\/p>\\n

                                      \\n
                                    1. Modifications des conditions<\\\/li>\\n<\\\/ol>\\n

                                      Nous nous r\\u00e9servons le droit de modifier ou de mettre \\u00e0 jour ces Conditions \\u00e0 tout moment. Toute modification prendra effet d\\u00e8s la publication des Conditions r\\u00e9vis\\u00e9es sur notre site web ou dans le Logiciel. Votre utilisation continue du Logiciel apr\\u00e8s les modifications indique votre acceptation des Conditions modifi\\u00e9es. <\\\/p>\\n

                                        \\n
                                      1. Droit applicable et juridiction<\\\/li>\\n<\\\/ol>\\n

                                        Ces Conditions sont r\\u00e9gies et interpr\\u00e9t\\u00e9es conform\\u00e9ment aux lois de l'Union europ\\u00e9enne. Tout litige d\\u00e9coulant de ou li\\u00e9 \\u00e0 ces Conditions sera soumis \\u00e0 la juridiction exclusive des tribunaux situ\\u00e9s dans l'Union europ\\u00e9enne. <\\\/p>\\n

                                          \\n
                                        1. Int\\u00e9gralit\\u00e9 de l'accord<\\\/li>\\n<\\\/ol>\\n

                                          Ces Conditions constituent l'int\\u00e9gralit\\u00e9 de l'accord entre vous et SMC Consulting concernant votre utilisation du Logiciel et remplacent tout accord ou entente ant\\u00e9rieur, oral ou \\u00e9crit.<\\\/p>\\n

                                          Si vous avez des questions ou des pr\\u00e9occupations concernant ces Conditions, veuillez nous contacter \\u00e0 legal@smc.consulting<\\\/p>\\n

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