{"id":30872,"date":"2023-11-25T05:19:32","date_gmt":"2023-11-25T04:19:32","guid":{"rendered":"https:\/\/www.smcconsulting.be\/freshworks\/freshdesk\/"},"modified":"2025-12-23T06:23:59","modified_gmt":"2025-12-23T05:23:59","slug":"freshdesk","status":"publish","type":"page","link":"https:\/\/www.smcconsulting.be\/fr\/freshworks\/freshdesk\/","title":{"rendered":"Freshdesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30872\" class=\"elementor elementor-30872 elementor-2944\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0691e3b e-flex e-con-boxed e-con e-parent\" data-id=\"0691e3b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b4d6bb1 e-con-full e-flex e-con e-child\" data-id=\"b4d6bb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf1060d split-breadcrumbs-y elementor-widget elementor-widget-the7-breadcrumb\" data-id=\"cf1060d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"assistive-text\">Vous \u00eates ici :<\/div><ol class=\"breadcrumbs text-small rcrumbs\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><li itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/www.smcconsulting.be\/fr\/\" title=\"Accueil\"><span itemprop=\"name\">Accueil<\/span><\/a><meta itemprop=\"position\" content=\"1\" \/><\/li><li class=\"current\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\">Page<\/span><meta itemprop=\"position\" content=\"2\" \/><\/li><\/ol>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81bc4f2 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"81bc4f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"background:#0D0D3C;padding:5px;display:inline-block\">Support client \/ gestion des tickets \/ exp\u00e9rience utilisateur<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6468be8 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"6468be8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"716\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-1024x716.webp\" class=\"attachment-large size-large wp-image-30873\" alt=\"Freshdesk\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-1024x716.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-300x210.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-768x537.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-1536x1074.webp 1536w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img.webp 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9834e30 elementor-widget elementor-widget-heading\" data-id=\"9834e30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Freshdesk, la solution intuitive de support client pour toute entreprise<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a224855 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a224855\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"br\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Avec Freshdesk, atteignez un nouveau niveau de satisfaction client !<\/strong> SMC Consulting vous guide dans l&rsquo;optimisation de votre service client, la gestion des tickets et l&rsquo;am\u00e9lioration de l&rsquo;exp\u00e9rience utilisateur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-241cca61 e-flex e-con-boxed e-con e-child\" data-id=\"241cca61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62c26bfc elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"62c26bfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.smcconsulting.be\/fr\/reserver-une-demo-freshworks\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9servez votre d\u00e9mo Freshdesk<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-729f6745 elementor-align-left elementor-mobile-align-center Freshdesk-iframe-pop elementor-widget elementor-widget-button\" data-id=\"729f6745\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Essayer Freshdesk<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e7bcc9 e-flex e-con-boxed e-con e-child\" data-id=\"6e7bcc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61d05b0 elementor-widget elementor-widget-heading\" data-id=\"61d05b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Partenaires certifi\u00e9s de<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5afc88a elementor-widget elementor-widget-image\" data-id=\"5afc88a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.freshworks.com\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"148\" height=\"26\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Group-3.webp\" class=\"attachment-full size-full wp-image-30701\" alt=\"Freshworks 1\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e51de78 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"e51de78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e29b9f0 elementor-widget elementor-widget-image\" data-id=\"e29b9f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1771\" height=\"1349\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-1.webp\" class=\"attachment-full size-full wp-image-30874\" alt=\"Freshdesk\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-1.webp 1771w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-1-300x229.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-1-1024x780.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-1-768x585.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-1-1536x1170.webp 1536w\" sizes=\"auto, (max-width: 1771px) 100vw, 1771px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5686c973 e-flex e-con-boxed e-con e-parent\" data-id=\"5686c973\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-20bba92f e-flex e-con-boxed e-con e-child\" data-id=\"20bba92f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5870860e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"5870860e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ils nous <strong style=\"color:#192BC2\">font confiance<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d239ec1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2d239ec1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52a070d e-con-full e-flex e-con e-child\" data-id=\"52a070d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-54cf794b e-flex e-con-boxed e-con e-child\" data-id=\"54cf794b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-220962e7 elementor-widget elementor-widget-image\" data-id=\"220962e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"176\" height=\"38\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Group-316.png\" class=\"attachment-large size-large wp-image-30713\" alt=\"Engagement client | Freshworks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-700d522e e-flex e-con-boxed e-con e-child\" data-id=\"700d522e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e8fddc2 elementor-widget elementor-widget-image\" data-id=\"1e8fddc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"133\" height=\"36\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Byjus.png\" class=\"attachment-large size-large wp-image-30714\" alt=\"Freshworks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18403213 e-flex e-con-boxed e-con e-child\" data-id=\"18403213\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37e5c6a2 elementor-widget elementor-widget-image\" data-id=\"37e5c6a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"177\" height=\"27\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Group.png\" class=\"attachment-large size-large wp-image-30715\" alt=\"Freshworks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-221f5f97 e-flex e-con-boxed e-con e-child\" data-id=\"221f5f97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-784698d9 elementor-widget elementor-widget-image\" data-id=\"784698d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"167\" height=\"34\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Coin-CDx.png\" class=\"attachment-large size-large wp-image-30716\" alt=\"Freshworks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-829f149 e-flex e-con-boxed e-con e-child\" data-id=\"829f149\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fd24bf0 elementor-widget elementor-widget-image\" data-id=\"1fd24bf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"43\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Ola.webp\" class=\"attachment-large size-large wp-image-30717\" alt=\"Freshworks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-101505aa e-con-full e-flex e-con e-child\" data-id=\"101505aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f16c18a e-flex e-con-boxed e-con e-child\" data-id=\"f16c18a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76d63285 elementor-widget elementor-widget-image\" data-id=\"76d63285\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Group-4.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-776726c0 e-flex e-con-boxed e-con e-child\" data-id=\"776726c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26a55eff elementor-widget elementor-widget-image\" data-id=\"26a55eff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"102\" height=\"36\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Oyo.png\" class=\"attachment-medium size-medium wp-image-30719\" alt=\"OYO\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-327b0991 e-flex e-con-boxed e-con e-child\" data-id=\"327b0991\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70430f6f elementor-widget elementor-widget-image\" data-id=\"70430f6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Group-317.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1902ae6a e-flex e-con-boxed e-con e-child\" data-id=\"1902ae6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17d43e49 elementor-widget elementor-widget-image\" data-id=\"17d43e49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"217\" height=\"38\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Dominos.png\" class=\"attachment-medium size-medium wp-image-30721\" alt=\"Freshworks\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-515f90ab e-flex e-con-boxed e-con e-parent\" data-id=\"515f90ab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4ac44dd0 e-con-full e-flex e-con e-child\" data-id=\"4ac44dd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-68b9c929 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"68b9c929\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79ebff17 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"79ebff17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"984\" height=\"1178\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-02.webp\" class=\"attachment-full size-full wp-image-30875\" alt=\"Service client avec Freshdesk\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-02.webp 984w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-02-251x300.webp 251w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-02-855x1024.webp 855w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-02-768x919.webp 768w\" sizes=\"auto, (max-width: 984px) 100vw, 984px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-121bd6b8 e-con-full e-flex e-con e-child\" data-id=\"121bd6b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-909fad1 elementor-widget elementor-widget-heading\" data-id=\"909fad1\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"br\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimisez votre service client avec <strong style=\"color:#192BC2\">Freshdesk<\/strong> et <strong style=\"color:#192BC2\">SMC Consulting<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3d1c52 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e3d1c52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-210a036 elementor-widget__width-inherit elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"210a036\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"984\" height=\"1178\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-02.webp\" class=\"attachment-full size-full wp-image-30875\" alt=\"Service client avec Freshdesk\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-02.webp 984w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-02-251x300.webp 251w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-02-855x1024.webp 855w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-02-768x919.webp 768w\" sizes=\"auto, (max-width: 984px) 100vw, 984px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f3281a elementor-widget elementor-widget-text-editor\" data-id=\"4f3281a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le support client, la gestion des tickets et l&rsquo;am\u00e9lioration continue de l&rsquo;exp\u00e9rience utilisateur constituent la base d&rsquo;un service client d&rsquo;excellence. <a href=\"http:\/\/smcconsulting.be\" target=\"_blank\" rel=\"noopener\">SMC Consulting<\/a><br> reconna\u00eet l&rsquo;importance vitale de ces composants et s&rsquo;associe \u00e0 Freshdesk pour vous fournir des solutions qui d\u00e9passent les attentes de vos clients.<\/p><p>Avec le logiciel de support client Freshdesk, vous b\u00e9n\u00e9ficiez d&rsquo;une plateforme intuitive et avanc\u00e9e, sp\u00e9cialement con\u00e7ue pour rationaliser vos processus de service client, simplifier la gestion des tickets et enrichir l&rsquo;exp\u00e9rience utilisateur. Notre ma\u00eetrise de ces nuances, combin\u00e9e \u00e0 une compr\u00e9hension approfondie de vos besoins, nous permet d&rsquo;aligner ses fonctionnalit\u00e9s sur vos processus m\u00e9tier, am\u00e9liorant ainsi la r\u00e9activit\u00e9, la r\u00e9solution des probl\u00e8mes et la satisfaction client.<\/p><p>D\u00e9couvrez comment SMC Consulting et le logiciel Freshdesk peuvent r\u00e9volutionner votre approche du service client, en tirant parti des forces de votre \u00e9quipe pour offrir un service d&rsquo;excellence. Cette alliance est votre atout pour surmonter les obstacles, d\u00e9passer les attentes et am\u00e9liorer la fid\u00e9lisation de la client\u00e8le.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7177e66 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"7177e66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.smcconsulting.be\/fr\/contactez-nous\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-beb9d7c elementor-widget elementor-widget-text-editor\" data-id=\"beb9d7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u00c9tude gratuite de votre projet et sans engagement.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02cc2d7 e-flex e-con-boxed e-con e-parent\" data-id=\"02cc2d7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7461526 e-con-full e-flex e-con e-child\" data-id=\"7461526\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c622f4d e-flex e-con-boxed e-con e-child\" data-id=\"c622f4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8fe260 elementor-widget elementor-widget-heading\" data-id=\"f8fe260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Freshdesk, gestion simplifi\u00e9e des tickets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d16ebf9 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"d16ebf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"789\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-03-1024x789.webp\" class=\"attachment-large size-large wp-image-30876\" alt=\"Freshdesk\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-03-1024x789.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-03-300x231.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-03-768x592.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-03-1536x1183.webp 1536w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-03.webp 1830w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d942946 elementor-widget elementor-widget-text-editor\" data-id=\"d942946\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le logiciel Freshdesk optimise la gestion des tickets de support en centralisant la r\u00e9ception et le suivi des demandes des clients via une bo\u00eete aux lettres d&rsquo;\u00e9quipe unifi\u00e9e. Cette approche int\u00e9gr\u00e9e garantit que les tickets provenant de plusieurs canaux sont g\u00e9r\u00e9s efficacement en un seul endroit. La d\u00e9tection de collision d&rsquo;agents est une innovation majeure qui emp\u00eache les chevauchements inutiles, garantissant qu&rsquo;un seul agent traite un ticket \u00e0 la fois. Gr\u00e2ce \u00e0 des capacit\u00e9s avanc\u00e9es de gestion des accords de niveau de service (SLA), il vous permet de d\u00e9finir des temps de r\u00e9ponse pr\u00e9cis, adapt\u00e9s aux heures de bureau et aux diff\u00e9rentes cat\u00e9gories de tickets, garantissant ainsi que les attentes des clients sont g\u00e9r\u00e9es de mani\u00e8re rigoureuse et transparente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9c6527 elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"b9c6527\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdd6e36 elementor-widget elementor-widget-image\" data-id=\"fdd6e36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"789\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-03-1024x789.webp\" class=\"attachment-large size-large wp-image-30876\" alt=\"Freshdesk\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-03-1024x789.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-03-300x231.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-03-768x592.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-03-1536x1183.webp 1536w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-03.webp 1830w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ef7018 e-con-full e-flex e-con e-child\" data-id=\"7ef7018\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-995c8fe elementor-widget elementor-widget-text-editor\" data-id=\"995c8fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le g\u00e9n\u00e9rateur de suggestions de champs de ticket de Freshdesk automatise le tri et le routage des tickets, favorisant une r\u00e9solution plus rapide et mieux organis\u00e9e. De plus, le d\u00e9tecteur de remerciements emp\u00eache la r\u00e9ouverture automatique des tickets lorsque les clients envoient des messages de gratitude, ce qui contribue \u00e0 maintenir l&rsquo;efficacit\u00e9 du syst\u00e8me de billetterie.<\/p><p>La personnalisation est au c\u0153ur du logiciel Freshdesk avec la possibilit\u00e9 de cr\u00e9er des statuts de ticket sur mesure qui s&rsquo;int\u00e8grent de mani\u00e8re transparente \u00e0 votre <a href=\"https:\/\/www.smcconsulting.be\/fr\/gestion-des-flux-de-travail\/\" target=\"_blank\" rel=\"noopener\">workflow<\/a> sp\u00e9cifique, offrant une visibilit\u00e9 claire sur l&rsquo;\u00e9tat de chaque ticket. L&rsquo;automatisation des sc\u00e9narios prend en charge les t\u00e2ches r\u00e9p\u00e9titives en permettant l&rsquo;ex\u00e9cution de plusieurs actions sur un ticket en un seul clic, tandis que les r\u00e9ponses pr\u00e9enregistr\u00e9es favorisent une communication rapide et coh\u00e9rente. Ensemble, ces fonctionnalit\u00e9s en font un outil puissant pour une gestion simplifi\u00e9e des tickets, ce qui se traduit par un service client r\u00e9actif et bien organis\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69e8a60 e-flex e-con-boxed e-con e-parent\" data-id=\"69e8a60\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8b952d0 e-con-full e-flex e-con e-child\" data-id=\"8b952d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cd2bb66 elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"cd2bb66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adb70ce elementor-widget elementor-widget-image\" data-id=\"adb70ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"843\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-04-1024x843.webp\" class=\"attachment-large size-large wp-image-30877\" alt=\"Freshdesk\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-04-1024x843.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-04-300x247.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-04-768x632.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-04-1536x1264.webp 1536w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-04.webp 1852w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-227b166 e-flex e-con-boxed e-con e-child\" data-id=\"227b166\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b649f9 elementor-widget elementor-widget-heading\" data-id=\"1b649f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gestion des incidents avec Freshdesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-049760e elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"049760e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"843\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-04-1024x843.webp\" class=\"attachment-large size-large wp-image-30877\" alt=\"Freshdesk\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-04-1024x843.webp 1024w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-04-300x247.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-04-768x632.webp 768w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-04-1536x1264.webp 1536w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-img-04.webp 1852w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d627ba elementor-widget elementor-widget-text-editor\" data-id=\"3d627ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Freshdesk r\u00e9invente la gestion des cas en encourageant une collaboration \u00e9troite et efficace entre les \u00e9quipes de support client. Avec Team Huddle, les agents de support peuvent discuter des tickets complexes avec des experts de toute l&rsquo;entreprise, en s&rsquo;appuyant sur un large \u00e9ventail de connaissances pour r\u00e9soudre les incidents rapidement et avec les meilleures solutions possibles.<br><br><\/p><p>La responsabilit\u00e9 partag\u00e9e est une autre fonctionnalit\u00e9 cl\u00e9 du logiciel Freshdesk qui permet une collaboration transparente entre les services. Les \u00e9quipes peuvent cog\u00e9rer les tickets de probl\u00e8me, assurant un suivi coh\u00e9rent et une visibilit\u00e9 compl\u00e8te de l&rsquo;avancement \u00e0 la r\u00e9solution de l&rsquo;incident.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39ae731 e-con-full e-flex e-con e-child\" data-id=\"39ae731\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-449fe22 elementor-widget elementor-widget-text-editor\" data-id=\"449fe22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lorsque des incidents similaires se produisent, la fonctionnalit\u00e9 de billetterie associ\u00e9e devient inestimable. Il permet aux agents de regrouper les probl\u00e8mes connexes, offrant une gestion et une r\u00e9ponse unifi\u00e9es qui am\u00e9liorent l&rsquo;efficacit\u00e9 globale du support.<br><br><\/p>\n<p>De plus, Freshdesk simplifie la r\u00e9solution des probl\u00e8mes complexes gr\u00e2ce \u00e0 sa gestion des tickets parents-enfants. Cette approche d\u00e9compose un probl\u00e8me majeur en sous-t\u00e2ches plus petites et g\u00e9rables, permettant une r\u00e9solution des incidents plus structur\u00e9e et acc\u00e9l\u00e9r\u00e9e. Cela garantit que chaque aspect de l&rsquo;incident est trait\u00e9 de mani\u00e8re approfondie, avec un suivi clair de chaque ticket enfant jusqu&rsquo;\u00e0 sa r\u00e9solution finale.<br><br><\/p>\n<p>Ces fonctionnalit\u00e9s, int\u00e9gr\u00e9es au logiciel, transforment la gestion des incidents en un processus plus fluide et coordonn\u00e9, aboutissant \u00e0 une exp\u00e9rience client am\u00e9lior\u00e9e et une satisfaction accrue. <a href=\"https:\/\/www.freshworks.com\/freshdesk\/\" target=\"_blank\">En savoir plus<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65031d6 e-flex e-con-boxed e-con e-parent\" data-id=\"65031d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-49ee047 e-con-full e-flex e-con e-child\" data-id=\"49ee047\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bddaa0 elementor-widget elementor-widget-heading\" data-id=\"9bddaa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les avantages incontournables de <strong style=\"color:#192BC2\">Freshdesk<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74a8837 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"74a8837\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24dcf52 e-con-full e-flex e-con e-child\" data-id=\"24dcf52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e5482c1 e-con-full e-flex e-con e-child\" data-id=\"e5482c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30a77b0 elementor-flip-box--direction-left card-btn elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"30a77b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"304\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-01.png\" class=\"attachment-full size-full wp-image-2985\" alt=\"Fresh desk\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-01.png 304w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-01-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-01-150x150.webp 150w\" sizes=\"auto, (max-width: 304px) 100vw, 304px\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tSupport multicanal<br>complet\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tSupport multicanal complet\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tOptimisez l'engagement client avec Freshdesk en fournissant un support coh\u00e9rent sur tous les canaux : email, t\u00e9l\u00e9phone, chat, r\u00e9seaux sociaux, site web et WhatsApp.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e38641 e-con-full e-flex e-con e-child\" data-id=\"5e38641\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aab3ead elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"aab3ead\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"304\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-02.png\" class=\"attachment-full size-full wp-image-2986\" alt=\"Freshdesk\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-02.png 304w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-02-300x300.png 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-02-150x150.png 150w\" sizes=\"auto, (max-width: 304px) 100vw, 304px\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tBoostez votre productivit\u00e9 avec Freshdesk\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tBoostez votre productivit\u00e9 avec Freshdesk\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tAugmentez l'efficacit\u00e9 du support avec le routage intelligent des tickets, l'attribution automatique, les d\u00e9clencheurs bas\u00e9s sur le temps ou les \u00e9v\u00e9nements, les notifications automatiques et la fonctionnalit\u00e9 de routage omnicanal des tickets.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5618172 e-con-full e-flex e-con e-child\" data-id=\"5618172\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d04e0d elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"3d04e0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"304\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-03.png\" class=\"attachment-full size-full wp-image-2990\" alt=\"Freskdesk\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-03.png 304w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-03-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-03-150x150.webp 150w\" sizes=\"auto, (max-width: 304px) 100vw, 304px\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tLibre-service avanc\u00e9 avec l'IA\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tLibre-service avanc\u00e9 avec l'IA\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tSolutions d'Intelligence Commerciale et Automatisation plus d'autonomie \u00e0 vos clients avec le chatbot Freddy AI de Freshdesk, un widget de support pratique, des suggestions de solutions automatiques, des int\u00e9grations de base de connaissances par email et des outils d'analyse de contenu.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c83edc e-con-full e-flex e-con e-child\" data-id=\"4c83edc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21ec098 elementor-flip-box--direction-left card-btn elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"21ec098\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"304\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-04.png\" class=\"attachment-full size-full wp-image-2991\" alt=\"Freshdesk\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-04.png 304w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-04-300x300.webp 300w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-04-150x150.webp 150w\" sizes=\"auto, (max-width: 304px) 100vw, 304px\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tMesure et optimisation de l'efficacit\u00e9\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tMesure et optimisation de l'efficacit\u00e9\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tSuivez et am\u00e9liorez les performances de votre support client avec les rapports d\u00e9taill\u00e9s de Freshdesk, les \u00e9valuations de satisfaction client et les tableaux de bord personnalisables pour une vision strat\u00e9gique claire.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b972a29 e-con-full e-flex e-con e-child\" data-id=\"b972a29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-52294f9 e-con-full e-flex e-con e-child\" data-id=\"52294f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca96570 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"ca96570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"308\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-05.png\" class=\"attachment-full size-full wp-image-2995\" alt=\"Freshdesk\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-05.png 304w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-05-296x300.png 296w\" sizes=\"auto, (max-width: 304px) 100vw, 304px\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tPersonnalisation avanc\u00e9e du support client\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tPersonnalisation avanc\u00e9e du support client \t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tCr\u00e9ez une exp\u00e9rience unique avec Freshdesk en personnalisant le portail de support, les r\u00f4les des agents, les formulaires de tickets, les URLs et les applications pour r\u00e9pondre sp\u00e9cifiquement aux besoins de vos segments clients.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31aff2e e-con-full e-flex e-con e-child\" data-id=\"31aff2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7f16fa elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"e7f16fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"308\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-06.png\" class=\"attachment-full size-full wp-image-3002\" alt=\"Freshdesk: Unmatched Data Security\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-06.png 304w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-06-296x300.png 296w\" sizes=\"auto, (max-width: 304px) 100vw, 304px\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tS\u00e9curit\u00e9 des donn\u00e9es in\u00e9gal\u00e9e\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tS\u00e9curit\u00e9 des donn\u00e9es in\u00e9gal\u00e9e\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tProt\u00e9gez les donn\u00e9es clients avec des certificats SSL personnalis\u00e9s, des restrictions d'acc\u00e8s IP et r\u00e9seau, et une gestion robuste des identit\u00e9s et des acc\u00e8s avec Freshdesk.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2216e4f e-con-full e-flex e-con e-child\" data-id=\"2216e4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24a1e06 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"24a1e06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"308\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-07.png\" class=\"attachment-full size-full wp-image-3006\" alt=\"freshdesk\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-07.png 304w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-07-296x300.webp 296w\" sizes=\"auto, (max-width: 304px) 100vw, 304px\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tGestion optimale des tickets\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tGestion optimale des tickets \t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tAm\u00e9liorez la gestion des tickets avec Freshdesk gr\u00e2ce \u00e0 la bo\u00eete mail d'\u00e9quipe, la d\u00e9tection de collision entre agents, la gestion des SLA, les suggestions intelligentes de champs de tickets et les r\u00e9ponses pr\u00e9d\u00e9finies pour une r\u00e9solution rapide.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d1971a e-con-full e-flex e-con e-child\" data-id=\"7d1971a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27eee77 elementor-flip-box--direction-left elementor-flip-box--effect-flip elementor-widget elementor-widget-flip-box\" data-id=\"27eee77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"308\" src=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-08.png\" class=\"attachment-full size-full wp-image-3007\" alt=\"Freshdesk Collaborative Incident Management\" srcset=\"https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-08.png 304w, https:\/\/www.smcconsulting.be\/wp-content\/uploads\/2023\/11\/Freshdesk-Icon-08-296x300.webp 296w\" sizes=\"auto, (max-width: 304px) 100vw, 304px\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tGestion collaborative des incidents\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\tGestion collaborative des incidents \t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\tFacilitez la r\u00e9solution des incidents avec Freshdesk via Team Huddle, la responsabilit\u00e9 partag\u00e9e, la gestion des tickets associ\u00e9s et la structuration parent-enfant pour une r\u00e9ponse coordonn\u00e9e aux crises.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e0f492 e-con-full e-flex e-con e-parent\" data-id=\"4e0f492\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a5348ea e-con-full e-flex e-con e-child\" data-id=\"a5348ea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43ebf73 elementor-widget elementor-widget-shortcode\" data-id=\"43ebf73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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gform-field-label' for='input_9_4'>T\u00e9l\u00e9phone *<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_9_4' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"  autocomplete=\"tel\" \/><\/div><\/div><div id=\"field_9_5\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_9_5'>Nom de l&#039;entreprise<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_9_5' type='text' value='' class='large'    placeholder='Nom 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Consulting<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0e0b42 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c0e0b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec2ea3 elementor-widget elementor-widget-text-editor\" data-id=\"7ec2ea3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEn tant que <strong>Partenaire Certifi\u00e9 Freshworks<\/strong>, SMC Consulting est l\u00e0 pour vous aider avec tous vos besoins en mati\u00e8re de 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